WO2020155814A1 - Procédé et appareil de détermination de dommages pour un objet de maintenance, et dispositif électronique - Google Patents

Procédé et appareil de détermination de dommages pour un objet de maintenance, et dispositif électronique Download PDF

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Publication number
WO2020155814A1
WO2020155814A1 PCT/CN2019/120683 CN2019120683W WO2020155814A1 WO 2020155814 A1 WO2020155814 A1 WO 2020155814A1 CN 2019120683 W CN2019120683 W CN 2019120683W WO 2020155814 A1 WO2020155814 A1 WO 2020155814A1
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maintenance
maintenance object
user
standard
input
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PCT/CN2019/120683
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English (en)
Chinese (zh)
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袁野
朱汉武
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阿里巴巴集团控股有限公司
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance

Definitions

  • One or more embodiments of this specification relate to the field of terminal technology, and in particular, to a method and device for determining damage of a maintenance object, and electronic equipment.
  • one or more embodiments of this specification provide a method and device for determining the damage of a maintenance object, and electronic equipment.
  • a method for determining the damage of a maintenance object is proposed, which is applied to a client; the method includes:
  • the maintenance object database includes a mapping relationship between maintenance object keywords and standard maintenance object names generated based on knowledge graph technology;
  • the name of the standard maintenance object corresponding to the maintenance object keyword input by the user in the determined maintenance object database includes:
  • mapping relationship Query the mapping relationship and determine the standard maintenance object name corresponding to the maintenance object keyword input by the user.
  • the determining the standard maintenance object name corresponding to the maintenance object keyword input by the user in the maintenance object database includes:
  • One or more maintenance objects in the maintenance object library with the highest text similarity to the maintenance object input by the user are determined as the standard maintenance object names corresponding to the maintenance object keywords.
  • the vehicle damage assessment interface includes a first drop-down menu option corresponding to the maintenance item, a text input box corresponding to the maintenance object keyword, and a second item corresponding to the standard maintenance object name.
  • Drop-down menu options corresponding to the maintenance item, a text input box corresponding to the maintenance object keyword, and a second item corresponding to the standard maintenance object name.
  • the acquiring the maintenance items input by the user in the vehicle damage assessment interface and the maintenance object keywords corresponding to the maintenance items includes:
  • the outputting one or more standard maintenance object names corresponding to the maintenance object keywords input by the user in the determined maintenance object library to the user through the vehicle damage assessment interface includes:
  • the name of the standard maintenance object is output in the second drop-down menu option.
  • the maintenance item includes at least one of the following: a maintenance type and a maintenance degree; the maintenance object includes a vehicle maintenance component.
  • a device for determining the damage of a maintenance object which is applied to a client; the device includes:
  • the acquiring unit acquires the maintenance items input by the user in the vehicle damage interface and the maintenance target keywords corresponding to the maintenance items;
  • the determining unit determines the standard maintenance object name corresponding to the maintenance object keyword input by the user in the maintenance object database
  • the output unit outputs one or more standard maintenance object names corresponding to the maintenance object keywords input by the user in the determined maintenance object library to the user through the vehicle damage assessment interface;
  • the damage quantification unit performs damage quantification based on the maintenance item input by the user and the maintenance object selected by the user in the standard maintenance object name output from the vehicle damage evaluation interface.
  • the maintenance object database includes a mapping relationship between maintenance object keywords and standard maintenance object names generated based on knowledge graph technology;
  • the determining unit is specifically used for:
  • mapping relationship Query the mapping relationship and determine the standard maintenance object name corresponding to the maintenance object keyword input by the user.
  • the determining unit is specifically configured to:
  • One or more maintenance objects in the maintenance object library with the highest text similarity to the maintenance object input by the user are determined as the standard maintenance object names corresponding to the maintenance object keywords.
  • the vehicle damage assessment interface includes a first drop-down menu option corresponding to the maintenance item, a text input box corresponding to the maintenance object keyword, and a second item corresponding to the standard maintenance object name.
  • Drop-down menu options corresponding to the maintenance item, a text input box corresponding to the maintenance object keyword, and a second item corresponding to the standard maintenance object name.
  • the acquiring unit is specifically used for:
  • the output unit is specifically used for:
  • the name of the standard maintenance object is output in the second drop-down menu option.
  • the maintenance item includes at least one of the following: a maintenance type and a maintenance degree; the maintenance object includes a vehicle maintenance component.
  • an electronic device including:
  • a memory for storing processor executable instructions
  • the processor executes the executable instruction to implement the method for determining the damage of the maintenance object as described in any of the foregoing embodiments.
  • the standard maintenance object name corresponding to the maintenance object keyword input by the user is determined for the user to choose, so that even if the maintenance object keyword input by the user is incomplete or even partially incorrect, it can be Complete the correct input of the name of the maintenance object, thereby improving the efficiency of the user to enter the name of the maintenance object; on the other hand, by combining the maintenance item and the name of the maintenance object entered by the user, the damage of the maintenance object can be determined, thereby providing the user with the estimated damage price
  • the reference above will help improve user experience.
  • Fig. 1 is a schematic structural diagram of a loss assessment system for a maintenance object provided by an exemplary embodiment.
  • Fig. 2 is a flowchart of a method for determining the damage of a maintenance object according to an exemplary embodiment.
  • Fig. 3 is a flowchart of another method for determining the damage of a maintenance object according to an exemplary embodiment.
  • FIGS. 4A-4C are schematic diagrams of a vehicle damage interface provided by an exemplary embodiment.
  • Fig. 5 is a schematic structural diagram of a device provided by an exemplary embodiment.
  • Fig. 6 is a block diagram of a damage assessment device for a maintenance object provided by an exemplary embodiment.
  • the steps of the corresponding method may not be executed in the order shown and described in this specification.
  • the method includes more or fewer steps than described in this specification.
  • a single step described in this specification may be decomposed into multiple steps for description in other embodiments; and multiple steps described in this specification may also be combined into a single step in other embodiments. description.
  • Fig. 1 is a schematic structural diagram of a loss assessment system for a maintenance object provided by an exemplary embodiment.
  • the system may include a server 11, a network 12, and several electronic devices, such as mobile phones 13-15.
  • the server 11 may be a physical server including an independent host, or the server 11 may be a virtual server carried by a host cluster.
  • the server 11 can be used as a server to cooperate with the mobile phones 13-15 to realize the damage determination solution of the maintenance object.
  • Mobile phones 13-15 are just one type of electronic equipment that users can use. In fact, users can obviously also use electronic devices such as the following types: tablet devices, notebook computers, PDAs (Personal Digital Assistants), wearable devices (such as smart glasses, smart watches, etc.). Various embodiments do not limit this.
  • the electronic device can run a client-side program of an application to realize the related business functions of the application. For example, the electronic device can interact with the server 11 as a client to realize the damage assessment of the maintenance object. Program.
  • the network 12 for interaction between the mobile phones 13-15 and the server 11 may include multiple types of wired or wireless networks.
  • the network 12 may include a Public Switched Telephone Network (PSTN) and the Internet.
  • PSTN Public Switched Telephone Network
  • FIG. 2 is a flowchart of a method for determining damage of a maintenance object according to an exemplary embodiment. As shown in Figure 2, the method is applied to the client and can include the following steps:
  • Step 202 Obtain the maintenance items input by the user in the vehicle damage assessment interface and the maintenance target keywords corresponding to the maintenance items.
  • the vehicle damage assessment interface may include a first drop-down menu option corresponding to a maintenance item, a text input box corresponding to a keyword of the maintenance object, and a second drop-down menu option corresponding to the name of the standard maintenance object.
  • the first drop-down menu option includes specific options of the maintenance item. After the user's click operation on the first drop-down menu option is detected, each specific option can be displayed in the first drop-down menu option for the user to select;
  • the text input box is used to detect the maintenance target keywords input by the user corresponding to the maintenance item; the second drop-down menu option (associated with the text input box) is used to output one or more maintenance target keywords corresponding to the user input Standard maintenance object name.
  • the method for obtaining the maintenance item entered by the user in the vehicle damage assessment interface and the maintenance object keywords corresponding to the maintenance item can be specifically: Obtain the user's first drop-down menu option The maintenance item selected in the, and the maintenance object keyword corresponding to the maintenance item entered by the user in the text input box. Due to the small number of specific options for maintenance items, the first drop-down menu option is used to display the maintenance items for users to choose, which can effectively improve the efficiency of user input of maintenance items (the user directly selects the option in the first drop-down menu. Yes, without entering text). However, there are many specific options for the maintenance object.
  • the text input box is used for the user to directly input the name of the maintenance object, which can improve the efficiency of the user inputting the maintenance object (if the drop-down menu option is used to display the specific options of the maintenance object, the user will be Too many to quickly find the name of the maintenance object that needs to be entered).
  • the client when the user enters the maintenance object through the text input box, he can only input the keywords of the maintenance object (hereinafter referred to as maintenance object keywords), and the client can determine that the maintenance object database corresponds to the maintenance object keywords
  • the name of the standard maintenance object is further output in the second drop-down menu option. Since the number of standard maintenance object names corresponding to the maintenance object keywords entered by the user is often small, the second drop-down menu option is used to output the standard maintenance object names for users to choose, which can effectively improve the efficiency of user input of maintenance objects (users directly The second drop-down menu option can be selected without entering text).
  • the maintenance item may include at least one of the following: maintenance type, maintenance degree, and the maintenance object may include vehicle maintenance parts.
  • the type of maintenance can include sheet metal, painting, replacement of parts, etc.
  • the degree of maintenance can include mild, moderate, severe, etc.
  • the maintenance objects can include bumpers, window glass, brake pads, gearboxes, and so on.
  • Step 204 Determine the standard maintenance object name corresponding to the maintenance object keyword input by the user in the maintenance object database.
  • the mapping relationship between maintenance object keywords and standard maintenance object names may be generated based on the knowledge graph technology, and the generated mapping relationship may be recorded in the maintenance object database.
  • the maintenance object keyword as the alias of the maintenance object as an example
  • the AI Artificial Intelligence
  • the mapping relationship between the alias and the standard maintenance object name is used.
  • algorithms such as logistic regression, decision trees, neural networks, support vector machines can be used; of course, this specification does not limit this.
  • the maintenance item entered by the user in the vehicle damage interface and the maintenance object keywords corresponding to the maintenance item are obtained Later, you can query the mapping relationship recorded in the maintenance object database to determine the standard maintenance object name corresponding to the maintenance object keyword input by the user.
  • the text similarity between the maintenance object keywords input by the user and the standard maintenance object names in the maintenance object library can be calculated, so as to compare the maintenance object library with the user
  • One or more maintenance objects with the highest text similarity of the input maintenance objects are determined as the standard maintenance object names corresponding to the maintenance object keywords.
  • the maintenance object database may also be configured on the server side; in other words, step 204 is executed by the server.
  • the client can send the acquired maintenance item and the maintenance object keyword corresponding to the maintenance item to the server, so that the server can determine the standard maintenance object name corresponding to the maintenance object keyword in the maintenance object database.
  • the method of determining the name of the standard maintenance object is similar to the foregoing embodiment, and will not be repeated here.
  • the server determines the standard maintenance object name corresponding to the maintenance object keyword input by the user, it returns the standard maintenance object name to the client.
  • Step 206 Output one or more standard maintenance object names corresponding to the maintenance object keywords input by the user in the determined maintenance object library to the user through the vehicle damage assessment interface.
  • Step 208 Perform damage assessment based on the repair item input by the user and the repair object selected by the user in the standard repair object name output from the vehicle damage assessment interface.
  • the loss determination operation may also be performed by the server.
  • the client may send the maintenance items input by the user and the maintenance objects selected by the user to the server, so that the server will determine the damage according to the received maintenance items and the maintenance objects, and return the result of the damage to the client.
  • the standard maintenance object name corresponding to the maintenance object keyword input by the user is determined for the user to choose, so that even if the maintenance object keyword input by the user is incomplete or even partially incorrect, it can be Complete the correct input of the name of the maintenance object, thereby improving the efficiency of the user to enter the name of the maintenance object; on the other hand, by combining the maintenance item and the name of the maintenance object entered by the user, the damage of the maintenance object can be determined, thereby providing the user with the estimated damage price
  • the reference above will help improve user experience.
  • FIG. 3 is a flowchart of another method for determining damage of a maintenance object according to an exemplary embodiment. As shown in Figure 3, the method may include the following steps:
  • Step 302 Obtain maintenance items input by the user.
  • the user can click on the first drop-down menu option 41 to trigger the first drop-down menu option 41 to display the specific options of the degree of maintenance (including mild, moderate and severe); further, The user can select specific options for the degree of maintenance by clicking on specific options. For example, in Figure 4A the user has selected "moderate”. In summary, the user has selected the maintenance items with the maintenance type as "sheet metal” and the maintenance degree as "medium”. Based on the aforementioned process of the user inputting maintenance items, the mobile phone can obtain the maintenance items selected by the user in the first drop-down menu option 41 (part of the drop-down menu options corresponding to "Maintenance Type" are not shown in the figure).
  • Step 304 Obtain the maintenance target keywords input by the user.
  • the text input box 42 corresponding to "maintenance parts" in the vehicle damage assessment interface 4 (the keywords of "maintenance parts” can be input here) is taken as an example.
  • the keyword “front bar” is entered in box 42.
  • the mobile phone can obtain the keyword “front bar” input by the user from the text input box 42.
  • Step 306 Determine the standard maintenance object name corresponding to the maintenance object keyword input by the user.
  • the user since there are a large number of aliases for various parts of the vehicle, the user may not be able to correctly input the standard name of the maintenance part when inputting the maintenance part, but may input the alias of the maintenance part.
  • the mapping relationship between the alias and the standard name can be generated based on the knowledge graph technology, and the generated mapping relationship is recorded in the maintenance object database.
  • information can be extracted from the text based on semantic class extraction to construct the association between aliases and standard names.
  • the semantic class extraction method may include the following modules: parallel degree similarity calculation, upper and lower relationship extraction, and semantic class generation.
  • the maintenance object can be queried after obtaining the maintenance item input by the user and the maintenance object keywords corresponding to the maintenance item
  • the mapping relationship recorded in the library determines the standard maintenance object name corresponding to the maintenance object keyword input by the user.
  • the standard maintenance object name may be recorded in the maintenance object database for similarity matching with the maintenance object keywords input by the user. For example, the text similarity between the maintenance object keywords input by the user and the standard maintenance object name in the maintenance object database can be calculated, so that one or more maintenance objects in the maintenance object database with the highest text similarity to the maintenance object input by the user can be calculated The name of the standard maintenance object corresponding to the maintenance object keyword is determined.
  • the maintenance object keywords can be input into the similarity calculation model (obtained by training at least one group of maintenance object keywords and the standard maintenance object names corresponding to the at least one group of maintenance object keywords) to calculate the output of the model according to the similarity
  • the standard maintenance object names corresponding to the maintenance object keywords input by the user are determined.
  • the standard maintenance object name with the highest similarity in the output result may be used as the standard maintenance object name corresponding to the maintenance object keyword input by the user.
  • Step 308 Output the standard maintenance object name in the second drop-down menu option.
  • the user enters the keyword "in the text input box 42"
  • the second drop-down menu option 43 can be displayed in sequence “front insurance "Bar skin”, "front bumper” and "left front headlight” for users to choose.
  • Step 310 Determine the maintenance object selected by the user.
  • the user selects "front bumper” in the second drop-down menu option 43 through a click operation, then when the phone detects a click operation on the "front bumper", it can determine The maintenance part selected by the user is the front bumper.
  • Step 312 Perform damage determination based on the maintenance items input by the user and the maintenance objects selected by the user.
  • the fixed damage estimation corresponding to multiple combinations of maintenance items and maintenance objects may be configured in advance.
  • the fixed damage estimate can be formulated with reference to the repair price of the repair manufacturer. For example, you can configure the constant loss estimation shown in Table 1:
  • the standard maintenance object name corresponding to the maintenance object keyword input by the user is determined for the user to choose, so that even if the maintenance object keyword input by the user is incomplete or even partially incorrect, it can be Complete the correct input of the name of the repair object, thereby improving the efficiency of the user to enter the name of the repair object; on the other hand, by combining the repair item and the name of the repair object entered by the user, the damage of the repair object can be determined, thereby providing the user with the estimated damage price
  • the reference above will help improve user experience.
  • Fig. 5 is a schematic structural diagram of a device provided by an exemplary embodiment.
  • the device includes a processor 502, an internal bus 504, a network interface 506, a memory 508, and a non-volatile memory 510.
  • the processor 502 reads the corresponding computer program from the non-volatile memory 510 to the memory 508 and then runs it to form a loss-fixing device for the maintenance target on a logical level.
  • one or more embodiments of this specification do not exclude other implementations, such as logic devices or a combination of software and hardware, etc. That is to say, the execution subject of the following processing flow is not limited to each
  • the logic unit can also be a hardware or logic device.
  • the damage assessment device of the maintenance object may include:
  • the obtaining unit 61 obtains the maintenance items input by the user in the vehicle damage interface and the maintenance object keywords corresponding to the maintenance items;
  • the determining unit 62 determines the standard maintenance object name corresponding to the maintenance object keyword input by the user in the maintenance object database;
  • the output unit 63 outputs one or more standard maintenance object names corresponding to the maintenance object keywords input by the user in the determined maintenance object library to the user through the vehicle damage assessment interface;
  • the damage assessment unit 64 performs damage assessment based on the maintenance item input by the user and the maintenance object selected by the user from the standard maintenance object name output from the vehicle damage assessment interface.
  • the maintenance object database includes a mapping relationship between maintenance object keywords and standard maintenance object names generated based on knowledge graph technology;
  • the determining unit 62 is specifically configured to:
  • mapping relationship Query the mapping relationship and determine the standard maintenance object name corresponding to the maintenance object keyword input by the user.
  • the determining unit 62 is specifically configured to:
  • One or more maintenance objects in the maintenance object library with the highest text similarity to the maintenance object input by the user are determined as the standard maintenance object names corresponding to the maintenance object keywords.
  • the vehicle damage assessment interface includes a first drop-down menu option corresponding to the maintenance item, a text input box corresponding to the maintenance object keyword, and a second item corresponding to the standard maintenance object name.
  • Drop-down menu options corresponding to the maintenance item, a text input box corresponding to the maintenance object keyword, and a second item corresponding to the standard maintenance object name.
  • the acquiring unit 61 is specifically configured to:
  • the output unit 63 is specifically configured to:
  • the name of the standard maintenance object is output in the second drop-down menu option.
  • the maintenance item includes at least one of the following: a maintenance type and a maintenance degree; the maintenance object includes a vehicle maintenance component.
  • a typical implementation device is a computer.
  • the specific form of the computer can be a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email receiving and sending device, and a game control A console, a tablet computer, a wearable device, or a combination of any of these devices.
  • a computer includes one or more processors (CPU), input/output interfaces, network interfaces, and memory.
  • processors CPU
  • input/output interfaces network interfaces
  • memory volatile and non-volatile memory
  • the memory may include non-permanent memory in a computer readable medium, random access memory (RAM) and/or non-volatile memory, such as read-only memory (ROM) or flash memory (flash RAM). Memory is an example of computer readable media.
  • RAM random access memory
  • ROM read-only memory
  • flash RAM flash memory
  • Computer-readable media includes permanent and non-permanent, removable and non-removable media, and information storage can be realized by any method or technology.
  • the information can be computer-readable instructions, data structures, program modules, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, CD-ROM, digital versatile disc (DVD) or other optical storage, Magnetic cassettes, disk storage, quantum memory, graphene-based storage media or other magnetic storage devices or any other non-transmission media can be used to store information that can be accessed by computing devices. According to the definition in this article, computer-readable media does not include transitory media, such as modulated data signals and carrier waves.
  • first, second, third, etc. may be used to describe various information in one or more embodiments of this specification, the information should not be limited to these terms. These terms are only used to distinguish the same type of information from each other.
  • first information may also be referred to as second information, and similarly, the second information may also be referred to as first information.
  • word “if” as used herein can be interpreted as "when” or “when” or "in response to determination”.

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Abstract

La présente invention concerne un procédé et un appareil de détermination de dommages pour un objet de maintenance, ainsi qu'un dispositif électronique, le procédé pouvant consister à : obtenir un article de maintenance et un mot-clé d'objet de maintenance correspondant à l'article de maintenance qui sont entrés par un utilisateur dans une interface de détermination de dommages de véhicule (202) ; déterminer un nom d'objet de maintenance standard correspondant au mot-clé d'objet de maintenance entré par l'utilisateur dans une bibliothèque d'objets de maintenance (204) ; au moyen de l'interface de détermination de dommages de véhicule, délivrer à l'utilisateur un ou plusieurs noms d'objets de maintenance standards déterminés correspondant au mot-clé d'objet de maintenance entré par l'utilisateur dans la bibliothèque d'objets de maintenance (206) ; et effectuer une détermination de dommages sur la base de l'article de maintenance entré par l'utilisateur et de l'objet de maintenance sélectionné par l'utilisateur parmi le nom d'objet de maintenance standard délivré à partir de l'interface de détermination de dommages de véhicule (208).
PCT/CN2019/120683 2019-01-31 2019-11-25 Procédé et appareil de détermination de dommages pour un objet de maintenance, et dispositif électronique WO2020155814A1 (fr)

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