WO2020027141A1 - Information transmitting information processing device, and method, program, and information transmission system using information transmitting information processing device - Google Patents

Information transmitting information processing device, and method, program, and information transmission system using information transmitting information processing device Download PDF

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Publication number
WO2020027141A1
WO2020027141A1 PCT/JP2019/029853 JP2019029853W WO2020027141A1 WO 2020027141 A1 WO2020027141 A1 WO 2020027141A1 JP 2019029853 W JP2019029853 W JP 2019029853W WO 2020027141 A1 WO2020027141 A1 WO 2020027141A1
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WIPO (PCT)
Prior art keywords
information
input
server
user
questionnaire
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PCT/JP2019/029853
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French (fr)
Japanese (ja)
Inventor
経 岩崎
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株式会社Ｐｒｏｆｅｓｓｙ
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Publication of WO2020027141A1 publication Critical patent/WO2020027141A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F13/00—Interconnection of, or transfer of information or other signals between, memories, input/output devices or central processing units

Definitions

  • the present invention relates to an information transfer information processing apparatus for transferring information input to a specific information processing apparatus through a terminal to another information processing apparatus, a method using the information transfer information processing apparatus, a program, and an information transfer system. It is.
  • the user When answering a questionnaire or purchasing a product or service through a terminal such as a smartphone or a personal computer of the user, the user can respond to the questionnaire and personal information according to an input form displayed on a desired website. And other information.
  • the input information is stored and stored in an information processing device such as a predetermined server.
  • Patent Document 1 discloses a configuration in which information (that is, personal information data) input by a user through a communication terminal is stored in a data storage unit of a data management server, as described below.
  • the user of the communication terminal inputs information into each input field of the input form using an input means (for example, a keyboard) not shown.
  • the input information is stored in an internal memory of the communication terminal and displayed on an input form. Then, when this input operation is completed, the transmission button is clicked. As a result, the information (ie, personal information data) entered in these input fields is sent to the web server.
  • the personal information data stored in the internal memory is encrypted as described below and sent to the data management server.
  • the communication unit of the data management server sends the received encrypted data and data ID to the control unit.
  • the control unit stores the encrypted data in the data storage unit in association with the data ID.
  • the present invention uses an information transfer information processing apparatus that transfers information input to a specific information processing apparatus through a terminal to another information processing apparatus, and an information transfer information processing apparatus. It is an object to provide a method, a program, and an information transfer system.
  • the invention of claim 1 is An information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a transfer destination information processing apparatus that receives input of information from a user, The information transfer information processing device inputs the user input information to the transfer destination information processing device with reference to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit.
  • An information transfer information processing apparatus having a control unit is provided.
  • the invention of claim 2 is A method using an information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a destination information processing apparatus that receives input of information from a user,
  • the information transfer information processing device includes a step of inputting the user input information to the transfer destination information processing device with reference to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit. , And the method.
  • the invention of claim 3 is: A program for causing an information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a destination information processing apparatus that receives input of information from a user to execute a procedure.
  • An information processing apparatus configured to input the user input information to the destination information processing apparatus by referring to an input pattern of the destination information processing apparatus stored in an input pattern information storage unit; This is a program that functions as control means.
  • the invention of claim 4 is An information receiving information processing device for receiving information input from a user, a transfer destination information processing device for receiving information input from a user, and transferring user input information received from the information receiving information processing device to the transfer destination information processing device
  • An information transfer system comprising: The information transfer information processing device refers to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit and inputs the user input information to the transfer destination information processing device. System.
  • user input information input by a user can be transferred and stored in the destination information processing apparatus regardless of the input pattern of the destination information processing apparatus. Further, the labor and cost for developing the API can be saved.
  • FIG. 1 is a schematic configuration diagram of an information transfer system according to a first embodiment of the present invention.
  • FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of a Web server of the information transfer system according to the first embodiment of the present invention.
  • (A) to (d) are diagrams exemplarily showing questionnaire display control information displayed on a terminal of the information transfer system according to the first embodiment of the present invention.
  • FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of a DB server of the information transfer system according to the first embodiment of the present invention.
  • FIG. 4 is a diagram schematically illustrating a structure of a questionnaire content in a questionnaire display control information storage area of the HD of the DB server of the information transfer system according to the first embodiment of the present invention.
  • FIG. 4 is a diagram schematically illustrating a structure of a user input information storage area of an HD of a DB server of the information transfer system according to the first embodiment of the present invention.
  • FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of an information transfer server of the information transfer system according to the first embodiment of the present invention.
  • FIG. 2 is a diagram schematically illustrating a structure of a Web server information storage area of an HD of an information transfer server of the information transfer system according to the first embodiment of the present invention.
  • FIG. 4 is a diagram exemplarily showing an input form of a transfer destination Web server of the information transfer system according to the first embodiment of the present invention.
  • FIG. 4 is a diagram exemplarily showing an input form of a transfer destination Web server of the information transfer system according to the first embodiment of the present invention.
  • FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of a terminal of the information transfer system according to the first embodiment of the present invention.
  • 5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention.
  • 5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention.
  • 5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention.
  • 5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention.
  • 5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention.
  • FIG. 1 It is a figure which showed on the terminal of the information transfer system of another embodiment of this invention exemplarily the companion of questionnaire display control information.
  • FIG. 1 A) to (d) are diagrams exemplarily showing input request item display control information displayed on a terminal of the information transfer system according to the second embodiment of the present invention.
  • FIG. 1 A) to (c) are diagrams exemplarily showing an input form of a transfer destination Web server of the information transfer system according to the second embodiment of the present invention.
  • FIG. 1 is a schematic configuration diagram of an information transfer system A according to the first embodiment.
  • the information transfer system A mainly includes a Web server 1 (an example of an information reception information processing device), a DB server 2, an information transfer server 3 (an example of an information transfer information processing device), and a Web server 4 (a transfer destination information processing device). ), A DB server 5, a terminal 6, and an operator terminal 9.
  • the Web server 1, the information transfer server 3, the Web server 4, the terminal 6, and the operator terminal 9 are connected to a network 7 such as the Internet.
  • a network 8 such as a LAN.
  • FIG. 1 shows two combinations of the Web server 1 and the DB server 2 and two combinations of the Web server 4 and the DB server 5, but the present invention is not limited to this configuration.
  • the same number of combinations of the Web server 4 and the DB server 5 may be provided corresponding to each combination of the Web server 1 and the DB server 2, or the combination of the Web server 4 and the DB server 5 may be provided.
  • the number of combinations of the Web server 1 and the DB server 2 may be larger or smaller than the number.
  • the Web server 1 and the DB server 2, the Web server 1 and the information transfer server 3, and the Web server 4 and the DB server 5 are communicably connected not through the network 8 such as a LAN but through the network 7 such as the Internet. It is good.
  • the Web server 1 is an information processing device that outputs questionnaire display control information to each terminal 6 connected through the network 7 and outputs user input information related to the answer to the questionnaire received from each terminal 6 to the DB server 2. is there. As shown in FIG. 2, the Web server 1 has a CPU 11, a RAM 12, a ROM 13, a HD 14, a display 15, an input unit 16, a timing unit 17, an interface 18, and a bus 19 for connecting these devices.
  • the RAM 12 temporarily stores information, files, and the like necessary for executing the program.
  • the CPU 11 when receiving a request for transmitting questionnaire display control information from the terminal 6, the CPU 11 outputs a request for transmitting questionnaire display control information to the DB server 2 connected via the network 8.
  • the CPU 11 When receiving the questionnaire display control information from the DB server 2, the CPU 11 outputs the questionnaire display control information to the terminal 6 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14.
  • FIG. 3 shows a state in which a sentence indicating the content of the questionnaire output by the CPU 11 is displayed on the display unit 62 of the terminal 6.
  • CPU11 As shown in FIG. 3 (a), the preamble of the questionnaire 1 "Hello, this is Kyohei. (Optional) I will thank you.” And then output to the terminal 6, to wait. Then, when the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the timer 17, as shown in FIG. I'll tell you a lot. "To the terminal 6. Further, when the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time counting means 17, as shown in FIG. 3 (c), the input request item 1 of the questionnaire " Do you want to use a toilet? "And the option group (a) male, b) female of the user input information corresponding to the questionnaire item are output to the terminal 6.
  • the CPU 11 When receiving the user input information (here, for example, “a) male options” selected by a user such as a respondent to the questionnaire from the terminal 6, the CPU 11 outputs the user input information to the DB server 2. . Further, when receiving the user input information, the CPU 11 receives the item 2 “How old is it? I am 29 years old (single)” which is the next input request item of the questionnaire and the user input corresponding to the questionnaire item.
  • the information options (a) teens, b) 20s, c) 30s, d) 40s, e) 50s, f) 60s or more) are output to the terminal 6 and stand by.
  • the CPU 11 When the CPU 11 receives the user input information selected by the user such as the respondent to the questionnaire from the terminal 6 (here, for example, the option of “c) 30s”, the CPU 11 outputs the user input information to the DB server 2. I do. Further, when the CPU 11 receives the "heavy tasting" of c) of the companion 2 from the DB server 2, it outputs it to the terminal 6, as shown in FIG. Then, when the CPU 11 recognizes that the predetermined time (ex.
  • the CPU 11 When receiving the user input information (here, for example, the option of “c) public servant” selected by the user such as the respondent of the questionnaire from the terminal 6, the CPU 11 outputs the user input information to the DB server 2. .
  • the CPU 11 receives “stable” from c) of the companion 3 from the DB server 2, the CPU 11 outputs it to the terminal 6.
  • the CPU 4 asks the next input request item of the questionnaire, item 4, "Please tell me your favorite dish. Is output to the terminal 6 and a text box indicating an answer column corresponding to the questionnaire item (text data can be input) is output.
  • the CPU 11 stores the user input information in the DB server 2. Output to Further, upon receiving the user input information, the CPU 11 outputs the conclusion of the questionnaire “Thank you very much for your cooperation.” To the terminal 6.
  • the companion output to the terminal 6 is stored in the questionnaire display control information storage area 241 of the DB server 2 in accordance with the answer option (an example of the user input information) selected by the user such as the respondent of the questionnaire.
  • the output of the hammer is output (see FIG. 5).
  • FIG. 3D since the user such as the respondent of the questionnaire selects “30s” of c) as the option of the answer 2, the answer 2 stored in the questionnaire display control information storage area 241 is stored. This shows an example where c) "I'm eating a lot" is output.
  • the answer when receiving the answer option selected by the user such as the respondent of the questionnaire, the answer is stored in the questionnaire display control information storage area 241 of the DB server 2 in accordance with the answer option. If stored, the CPU 11 outputs the corresponding companion to the terminal 6, and then outputs the next item of the questionnaire. On the other hand, when receiving the answer option selected by the user such as the respondent of the questionnaire, if the companion is not stored corresponding to the answer option, the next item of the questionnaire is output.
  • the configuration is such that the questionnaire display control information is output at a timing as if the user is a conversation with a questionnaire respondent or the like, and when a response option selected by the user such as a questionnaire respondent is received.
  • a user such as a questionnaire respondent feels as if he or she is actually talking to a person, and feels much stress when inputting to a machine called the terminal 6. You can answer the questionnaire at a good tempo without any problems.
  • the terminal identification information thus output is output to the terminal 6.
  • the terminal 6 stores the received terminal identification information in the storage means 64 such as an HD (see FIG. 11) and includes it in a request to the Web server 1 thereafter.
  • the CPU 11 when the CPU 11 receives, from the terminal 6 together with the terminal identification information, the user input information related to the answer to the questionnaire input by the user such as the respondent to the questionnaire, the CPU 11 stores the terminal identification information and the user input information in the DB server Output to Further, upon recognizing that the user input information relating to the last item of the questionnaire has been output to the DB server 2 together with the terminal identification information, the CPU 11 stores the information in association with the same terminal identification information as the terminal identification information. The user input information is called from the user input information storage area 242 of the DB server 2 together with the item identification information respectively associated with the user input information. Then, the CPU 11 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3.
  • the CPU 11 when the CPU 11 receives, from the terminal 6, a transmission request for requesting transmission of the user input information together with the terminal identification information for identifying the terminal 6, the CPU 11 outputs the transmission request and the terminal identification information to the DB server 2. . Further, upon receiving the user input information from the DB server 2, the CPU 11 outputs the user input information to the terminal 6 that has requested transmission of the user input information.
  • the HD 14 stores an application program, an OS, a control program, related programs, and the like.
  • a questionnaire display control information storage area 141 and a server identification information storage area 142 are provided.
  • the questionnaire display control information storage area 141 stores questionnaire display control information for performing display control of a questionnaire.
  • the questionnaire display control information may include layout information that defines the layout of the questionnaire, and script information for causing the terminal 6 to execute script processing.
  • the script information is described in a script language such as, for example, JavaScript (registered trademark).
  • the server identification information storage area 142 stores server identification information for identifying the transfer destination Web server 4. That is, an operator or the like who operates and manages the Web server 1, the DB server 2, and the information transfer server 3 identifies the transfer destination Web server 4 that transfers the user input information input to the Web server 1 through the terminal 6.
  • the server identification information is stored in the server identification information storage area 142 in advance.
  • the display 15 serves as a display unit, and is, for example, a liquid crystal display, an organic EL display, a CRT, or a plasma display, and displays a command input from the input unit 16 and a response output of the Web server 1 to the command. It is.
  • the input unit 16 is, for example, a keyboard, a pointing device (such as a mouse), or a touch panel. An operator or the like uses the input unit 16 to input a command or the like for controlling the Web server 1 to the Web server 1.
  • the timer 17 is, for example, a timer capable of measuring time.
  • Reference numeral 18 denotes an interface through which the Web server 1 exchanges information and instructions with other devices such as the DB server 2, each terminal 6, the information transfer server 3, and the operator terminal 9. .
  • the bus 19 controls the flow of data in the Web server 1.
  • the DB server 2 calls and outputs the stored information in response to a request from the Web server 1 connected through the network 8 and outputs the user input information received from the Web server 1 to the terminal identification information of the terminal 6.
  • the DB server 2 has a CPU 21, a RAM 12, a ROM 13, a HD 24, a display 15, an input unit 16, an interface 18, and a bus 19 for connecting these devices.
  • the RAM 12 temporarily stores information, files, and the like necessary for executing the program.
  • the CPU 21 when receiving a request for transmission of the questionnaire display control information from the Web server 1 connected through the network 8, the CPU 21 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24, and Output to Web server 1.
  • the CPU 21 receives from the Web server 1 an answer option (an example of user input information) selected by a user such as a questionnaire respondent, the answer information corresponding to the option is stored in the questionnaire display control information storage area 241 in the HD 24. Then, it calls the stored hammer and outputs it to the Web server 1.
  • an answer option an example of user input information
  • the CPU 21 calls the stored hammer and outputs it to the Web server 1.
  • the CPU 21 when the CPU 21 receives the user input information from the Web server 1 together with the terminal identification information of the terminal 6, the CPU 21 requests the user input information storage area 242 to input the same identification information as the received terminal identification information and the user to input.
  • the information is stored in association with the item identification information of the item.
  • the CPU 21 when the CPU 21 receives, from the Web server 1, a transmission request for requesting transmission of the user input information together with the terminal identification information for identifying the terminal 6, the CPU 21 searches the user input information storage area 242 and The user input information stored in association with the same terminal identification information as the identification information is called and output to the Web server 1.
  • the HD 24 stores an application program, an OS, a control program, related programs, and the like.
  • a questionnaire display control information storage area 241 and a user input information storage area 242 are provided.
  • the questionnaire display control information storage area 241 stores questionnaire display control information for performing a questionnaire display control.
  • the information on the content of the questionnaire is a sentence indicating the content of the questionnaire, an image or a moving image displayed together with the sentence indicating the content of the questionnaire.
  • the hammer is stored in correspondence with an answer option (an example of user input information).
  • option a) “Teen” of answer 2 is stored in correspondence with “a's growing up” of a) of answer 2 and option c of “answer 3” is “c” of answer 3 ) Is stable. Therefore, the CPU 21 can call and output the corresponding stored hammer according to the answer option selected by the user such as the respondent of the questionnaire.
  • the user input information storage area 242 is input by a user such as a questionnaire respondent in association with the terminal identification information of the terminal 6 and the item identification information of the item requested to be input by the user.
  • Store user input information For example, the user input information “c) thirties” is stored in association with the terminal identification information “nvb3456” and the item identification information “age”. Therefore, based on the terminal identification information, the CPU 21 can call and output the user input information stored in association with the terminal identification information.
  • the information transfer server 3 is an information processing device that transfers a questionnaire answer received from the Web server 1 connected via the network 8 to the specified transfer destination Web server 4. As shown in FIG. 7, the information transfer server 3 connects a CPU 31 (an example of an information processing device control unit), a RAM 12, a ROM 13, a HD 34, a display 15, an input unit 16, a timing unit 17, an interface 18, and these devices. A bus 19 is provided.
  • the RAM 12 temporarily stores information, files, and the like necessary for executing the program.
  • the CPU 31 when the CPU 31 receives the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the CPU 31 executes the transfer processing to the Web server 4. Start.
  • the transfer process will be described in detail.
  • the CPU 31 When receiving the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the CPU 31 receives the Web server information storage area 342 (described later) of the HD. ) To specify the destination Web server 4 to which the received user input information is to be transferred. Further, the input pattern stored corresponding to the server identification information of the specified Web server 4 is specified. Specifically, for example, as illustrated in FIG. 8, when the server identification information related to the received user input information is “Web001”, the CPU 31 refers to the Web server information storage area 342 and sets the input pattern to “1”. To be specified. As shown in FIG. 8, when the server identification information related to the received user input information is “Web002”, the CPU 31 refers to the Web server information storage area 342 and specifies the input pattern as “2”. I do.
  • the CPU 31 starts the Web browser stored in the Web browser storage area 341, operates the input form related to the specified transfer destination Web server 4 through the Web browser, and stores the input pattern information storage area 343 (described later). ), The received user input information is input based on the specified input pattern. That is, the CPU 31 refers to the input pattern information storage area 343 so as to conform to the input form of the transfer destination Web server 4 and converts the received user input information (after converting the data format if necessary, ), Input based on the specified input pattern.
  • the CPU 31 determines “male” as a response to the input request item related to “gender”. Is selected. Then, based on the received user input information indicating that the user is “30s” and the item identification information “age” associated with the user input information, the CPU 31 responds to the input request item related to “age” by: Select the radio button for "30s”. Next, based on the received user input information of “public servant” and the item identification information “occupation” associated with the user input information, the CPU 31 responds to the input request item related to “occupation” by: Select the radio button for "public servant".
  • the CPU 31 converts the received “curry rice” into the “most favorite dish” based on the item identification information “most favorite dish” associated with the user input information.
  • text data indicating “curry and rice” is input in the text box.
  • the icon "Send” (not shown) is clicked.
  • the CPU 31 determines “male” as a response to the input request item related to “gender”. Is selected. Then, based on the received user input information indicating that the user is “30s” and the item identification information “age” associated with the user input information, the CPU 31 responds to the input request item related to “age” by: Text data indicating that the user is in "30s" is input in the text box.
  • the CPU 31 responds to the input request item related to “occupation” by: Enter text data indicating that it is a "public servant” in the text box. Then, the CPU 31 converts the received “curry rice” into the “most favorite dish” based on the item identification information “most favorite dish” associated with the user input information. As an answer to the input request item, text data indicating “curry and rice” is input in the text box. Next, click the icon “To confirm the contents”. Then, the icon "Send” (not shown) is clicked. The above is the transfer processing.
  • the CPU 31 refers to the item identification information of each input request item included in the input form related to the Web server 4 and converts the user input information associated with the item identification information that matches the item identification information into the input request item. Enter as an answer to
  • the information transfer server 3 operates the input form related to the specified transfer destination Web server 4 and inputs the user input information received from the Web server 1 based on the specified input pattern. As in the case where the web server 4 is directly accessed from the terminal 6, the user input information can be input to the web server 4.
  • the HD 34 is provided with a Web browser storage area 341 in which a Web browser is stored, a Web server information storage area 342, and an input pattern information storage area 343.
  • the server identification information of each Web server 4 and the input pattern are stored in the Web server information storage area 342 in association with each other. Therefore, based on the server identification information, the CPU 31 can specify an input pattern corresponding to the server identification information.
  • Each input pattern is stored in the input pattern information storage area 343.
  • the “question for gender”, the “question for age”, and the “question for occupation” are stored so as to be input by “selection of radio button”.
  • the “question to ask the most favorite dish” is stored so as to be input by "input of text data”.
  • “gender question” is stored so as to be input by “selection of radio button”.
  • the “question for asking age”, “question for asking occupation”, and “question for asking favorite food” are stored so as to be input by “inputting text data”.
  • the CPU 31 of the information transfer server 3 when the CPU 31 of the information transfer server 3 receives the user input information from the Web server 1, the CPU 31 converts the user input information to the Web server 4 based on the input pattern of the transfer destination Web server 4. The configuration for input to the server 4 has been shown. In this case, when the CPU 31 of the information transfer server 3 receives error information indicating that the input of the user input information cannot be received from the Web server 4 as a result of attempting to input the user input information to the Web server 4, The input may be attempted again after the time elapses.
  • the program and related data according to the first embodiment are directly loaded into the RAM 12 and the like and executed.
  • the program may be loaded from the HD 14, HD24, or HD34 in which the program is already installed to the RAM 12 or the like.
  • the program according to the first embodiment may be stored in the ROM 13 or the like, configured to form a part of a memory map, and directly executed by the CPU 11, the CPU 21, or the CPU 31.
  • the Web server 1, the DB server 2, and the information transfer server 3 are realized by one device, but resources are distributed to a plurality of devices. It may be realized by a configuration.
  • the storage and calculation resources may be configured to be distributed to a plurality of devices.
  • resources may be distributed for each component that is virtually realized on the Web server 1, DB server 2, or information transfer server 3, and parallel processing may be performed.
  • the configuration using one information transfer server 3 has been described. However, this is for convenience of description, and is not limited.
  • a configuration may be used. For example, two groups, that is, eight information transfer servers 3 are used, four per group. If the four devices in one group continue to perform the above processing as the information transfer server 3, the amount of processing being performed simultaneously becomes excessive, and the capacity of the RAM 12 becomes insufficient. Therefore, when the remaining capacity of the RAM 12 reaches a predetermined value, the power supply may be automatically turned off and switched to the other group of four. As described above, by using the information transfer server 3 of one group and the information transfer server 3 of the other group alternately, the capacity of the RAM 12 of the information transfer server 3 becomes insufficient, and the operation / response is not performed. It is possible to avoid the situation of disappearance, and it is possible to enhance the reliability of the information transfer server 3 and the information transfer system A as a whole.
  • the Web server 1, the DB server 2, and the information transfer server 3 are realized by physical servers each operating as one server by hardware.
  • a configuration realized as a virtual server configured on a physical server to operate as one server by software may be used.
  • the Web server 1, the DB server 2, and the information transfer server 3 are realized by independent servers. All of the configurations of the transfer server 3 may be realized by one server, or all of the three servers may be realized by one server. good.
  • the Web server 4 outputs the questionnaire display control information to the information transfer server 3 and each terminal 6 connected through the network 7, and outputs the user input information received from the information transfer server 3 and each terminal 6 to the DB server 5.
  • Information processing device
  • the DB server 5 calls and outputs the stored questionnaire display control information, user input information, and the like in response to a request from the Web server 4 connected through the network 8, and also outputs the user input information received from the Web server 4.
  • the Web server 4 outputs questionnaire display control information to the information transfer server 3 and each terminal 6 connected via the network 7 in cooperation with the DB server 5.
  • the user input information received from the information transfer server 3 and each terminal 6 is stored in the DB server 5 via the Web server 4.
  • the terminal 6 includes a control unit 61 such as a CPU, a display unit 62 such as a liquid crystal display, an input unit 63 such as a keyboard or a touch panel, and an HD storing a Web browser as a program. Or at least storage means 64 such as a flash memory.
  • a control unit 61 such as a CPU
  • a display unit 62 such as a liquid crystal display
  • an input unit 63 such as a keyboard or a touch panel
  • an HD storing a Web browser as a program.
  • storage means 64 such as a flash memory.
  • control unit 61 When the control unit 61 receives an operation to connect to the Web server 1 from a user such as a respondent of the questionnaire through the input unit 63, the control unit 61 accesses the Web server 1 through the network 7 using a Web browser, and controls the display of the questionnaire. Request transmission of information.
  • control unit 61 When receiving the terminal identification information for identifying itself from the Web server 1, the control unit 61 stores the terminal identification information in the storage unit 64 using a Web browser. Further, when the control means 61 receives the questionnaire display control information from the Web server 1, it analyzes using a Web browser and displays the contents of the questionnaire on the display means 62.
  • control unit 61 receives an input operation of user input information related to a questionnaire answer from a user such as a questionnaire respondent through the input unit 63, the input user input information is displayed using a Web browser. It is displayed on the means 62. Further, the input user input information is output to the Web server 1 through the network 7 together with the terminal identification information called from the storage unit 64 using a Web browser.
  • a request for transmitting the questionnaire display control information and the user input information is sent to the Web server 1 using the Web browser.
  • the control means 61 analyzes the information using a Web browser and displays the information on the display means 62.
  • the operator terminal 9 is configured to be able to remotely control the Web server 1, the DB server 2, and the information transfer server 3. Therefore, an operator or the like can control the Web server 1, the DB server 2, and the information transfer server 3 by operating the operator terminal 9.
  • the operator when the operator receives an input error notification from the transfer destination Web server 4 stating that "should be entered in half-width, but was entered in full-width" at the operator terminal 9 through the information transfer server 3.
  • the operator controls the Web server 1, the DB server 2, and the information transfer server by operating the operator terminal 9, and re-enters user input information relating to an input error in one-byte characters.
  • the operator or the like operates the operator terminal 9 to input again, thereby further improving the accuracy of the input to the Web server 4. , For convenience.
  • each terminal 6, each Web server 1, and each DB server 2 execute processing independently.
  • the terminal 6 receives an operation to connect to the Web server 1 from a user such as a questionnaire respondent through the input unit 63 (step S1201)
  • the terminal 6 accesses the Web server 1 through the network 7.
  • the user requests transmission of questionnaire display control information (step S1202).
  • the web server 1 When the web server 1 recognizes the access from the terminal 6 for the first time, it creates terminal identification information for identifying the terminal 6 and outputs the created terminal identification information to the terminal 6 (step S1203). Upon receiving the terminal identification information identifying itself from the Web server 1, the terminal 6 stores the terminal identification information in the storage unit 64 (Step S1204).
  • the Web server 1 When receiving the request for transmitting the questionnaire display control information, the Web server 1 outputs a request for transmitting the questionnaire display control information to the DB server 2 connected through the network 8 (step S1205).
  • the DB server 2 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24 and outputs it to the Web server 1 ( Step S1206).
  • the Web server 1 When receiving the questionnaire display control information from the DB server 2, the Web server 1 outputs the questionnaire display control information to the terminal 6 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14 ( Step S1207).
  • the Web server 1 outputs questionnaire display control information in a timely manner at the timing as if the user is conversing with a user such as a questionnaire respondent.
  • the terminal 6 Upon receiving the questionnaire display control information, the terminal 6 analyzes the information using a Web browser, and displays the contents of the questionnaire on the display unit 62 (step S1208).
  • FIG. 12 shows a configuration in which the Web server 1 outputs the terminal identification information and then outputs the questionnaire display control information
  • the configuration is not limited to this configuration and is for convenience of explanation. Therefore, for example, the configuration may be such that the terminal identification information is output after the questionnaire display control information is output, or that the questionnaire display control information is output together with the terminal identification information.
  • step S1301 when the terminal 6 receives an input operation of user input information related to a questionnaire response from a user such as a questionnaire respondent via the input unit 63 (step S1301), the terminal 6 receives the operation from the storage unit 64.
  • the called terminal identification information and user input information are output to the Web server 1 (step S1302).
  • the Web server 1 Upon receiving the terminal identification information and the user input information input by the user such as the respondent to the questionnaire from the terminal 6, the Web server 1 outputs the terminal identification information and the user input information to the DB server 2 (Step S1303).
  • the DB server 2 Upon receiving the user input information together with the terminal identification information from the Web server 1, the DB server 2 stores the same terminal identification information as the received terminal identification information and the item identification information in the user input information storage area 242. (Step S1304). Thereafter, when the terminal 6 accepts an input operation of user input information from a user such as a questionnaire respondent, steps S1301 to S1304 are repeated.
  • the web server 1 When recognizing that the user input information relating to the last item of the questionnaire has been output to the DB server 2 together with the terminal identification information, the web server 1 stores the user input information in association with the same terminal identification information as the terminal identification information. The user input information is called from the user input information storage area 242 of the DB server 2 together with the item identification information respectively associated with the user input information. Then, the Web server 1 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3 (S1305).
  • the information transfer server 3 Upon receiving the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the information transfer server 3 performs a transfer process to the Web server 4. Is started (step S1306). Note that the information transfer server 3 executes the processing for each Web server 4 independently.
  • the information transfer server 3 receives from the Web server 1 the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4,
  • the transfer destination Web server 4 to which the received user input information is transferred is specified.
  • the input pattern stored corresponding to the server identification information of the specified Web server 4 is specified.
  • the information transfer server 3 starts up the Web browser stored in the Web browser storage area 341, operates the input form related to the specified transfer destination Web server 4 through the Web browser, and stores the input pattern information storage area.
  • the received user input information is input based on the specified input pattern.
  • the Web server 4 outputs the user input information input through the information transfer server 3 to the DB server 5.
  • the DB server 5 stores the user input information received from the Web server 4.
  • the user input information relating to the response to the questionnaire received from the user such as the respondent to the questionnaire by the terminal 6 via the input unit 63 is the answer option selected by the user such as the respondent to the questionnaire, and the DB server
  • the answer option is stored in the questionnaire display control information storage area 241 in the HD 24 of No. 2 corresponding to the answer option
  • the answer option is stored in the user input information storage area 242 and in the terminal identification information.
  • the hammer corresponding to the answer option is output to the terminal 6.
  • the terminal 6 When the terminal 6 receives an input operation of a questionnaire answer option from a user such as a questionnaire respondent via the input means 63 (step S1401), the terminal 6 reads the terminal identification information called from the storage means 64 and the input answer option. Is output to the Web server 1 (step S1402).
  • the Web server 1 When receiving the answer option and the terminal identification information of the terminal 6, the Web server 1 outputs the answer option and the terminal identification information to the DB server 2 (step S1403).
  • the DB server 2 Upon receiving the answer option and the terminal identification information of the terminal 6, the DB server 2 stores the answer option in the user input information storage area 242 in the same terminal identification information as the received terminal identification information, and in the item identification information. (Step S1404).
  • the DB server 2 calls a hammer stored in the questionnaire display control information storage area 241 in the HD 24 corresponding to the answer option, and outputs it to the Web server 1 (step S1405). Further, upon receiving the companion from the DB server 2, the Web server 1 outputs it to the terminal 6 (Step S1406). When receiving the companion, the terminal 6 analyzes it using a Web browser and displays it on the display unit 62 (step S1407). Thereafter, when the terminal 6 receives an input operation of user input information from a user such as a questionnaire respondent, steps S1401 to S1407 are repeated.
  • the web server 1 When recognizing that the user input information relating to the last item of the questionnaire has been output to the DB server 2 together with the terminal identification information, the web server 1 stores the user input information in association with the same terminal identification information as the terminal identification information. The user input information is called from the user input information storage area 242 of the DB server 2 together with the item identification information respectively associated with the user input information. Then, the Web server 1 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3 (Step S1408).
  • the information transfer server 3 Upon receiving the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the information transfer server 3 performs a transfer process to the Web server 4. Is started (step S1409).
  • FIG. 14 shows a configuration in which the corresponding options are output after storing the answer options
  • the configuration is not limited to this configuration and is for convenience of explanation. Therefore, for example, the configuration may be such that the response options are stored after outputting the response, or the configuration is such that the response is output and the response options are stored.
  • step S1501 When an operation for redisplaying the information on the contents of the questionnaire and the input user input information is received from the user (step S1501), the questionnaire display control information and the questionnaire display control information are transmitted to the Web server 1 using the Web browser.
  • the transmission request of the user input information is output together with the terminal identification information called from the storage unit 64 (step S1502).
  • the Web server 1 When receiving the request for transmitting the questionnaire display control information and the user input information and the terminal identification information, the Web server 1 outputs the request for transmitting the questionnaire display control information and the user input information and the terminal identification information to the DB server 2 (step S1503).
  • the DB server 2 When receiving the transmission request of the questionnaire display control information and the user input information and the terminal identification information from the Web server 1, the DB server 2 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24, and Then, it searches the user input information storage area 242, calls the user input information stored in association with the same terminal identification information as the received terminal identification information, and outputs it to the Web server 1 (step S1504).
  • the Web server 1 When receiving the questionnaire display control information and the like from the DB server 2, the Web server 1 outputs the questionnaire display control information and the like to the terminal 6 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14. (Step S1505).
  • the terminal 6 When receiving the questionnaire display control information and the user input information from the Web server 1, the terminal 6 analyzes the information using a Web browser and displays the contents of the questionnaire on the display unit 62 (step S1506). Then, the process returns to step S1301 in FIG. 13 or step S1401 in FIG.
  • the contents of the questionnaire are displayed on the terminal 6 at the timing as if they are having a conversation with the user such as the respondent of the questionnaire, and the response to the questionnaire input by the user such as the respondent of the questionnaire , So that the hammer is displayed on the terminal 6, the user such as the respondent of the questionnaire feels as if he or she is actually talking to a person, without feeling much stress of inputting to the machine of the terminal 6, Can answer the questionnaire with good tempo.
  • the DB server 2 associates it with the terminal identification information of the terminal 6 and updates and stores it.
  • the user input information input by a user such as a questionnaire respondent is stored in the user input information storage area 242 of the DB server 2 in association with the terminal identification information of the terminal 6. showed that.
  • This configuration is developed to copy the stored user input information and transmit it to another server when a predetermined period elapses, for example, when the response to the questionnaire is stopped.
  • the DB server 2 may be configured to delete the terminal identification information of the terminal 6 from the user input information stored in the user input information storage area 242.
  • the DB server 2 is released from the requirement that the stored user input information must be stored without loss or damage while maintaining confidentiality. Can be used for other purposes, which is convenient.
  • the Web server 1 stores, in the questionnaire display control information storage area 241 of the DB server 2, a corresponding companion for the option of the received questionnaire answer,
  • the configuration has been described in which the companion is output to the terminal 6 and the timing of outputting the companion is output in a timely manner as if having a conversation with a user such as a questionnaire respondent.
  • the configuration is shown in which the user and the person “Today” talk one-on-one.
  • the present invention is not limited to this configuration.
  • two people, “Kyohei” and “Kiyoshi” hit each other in response to a response from the user.
  • the DB server 2 when the DB server 2 stores the answer in association with each option of the answer to the questionnaire, and when the Web server 1 receives the option of the answer to the questionnaire from the terminal 6, the DB server 2 receives the answer.
  • the configuration to output the companion corresponding to the choice was shown. However, the present invention is not limited to this configuration.
  • the Web server 1 When the DB server 2 stores a match in association with a keyword, and the Web server 1 receives a specific keyword included in a questionnaire response from the terminal 6, May be output.
  • the present invention is not limited to this configuration.
  • the present invention can be applied to an input form for allowing a user to input a response to a problem exercise when e-learning is attended. That is, the present invention is applicable as long as an item that requires the user to input is displayed on the terminal 6 and the user inputs information.
  • the contents of the questionnaire are displayed on the terminal 6 at the timing as if they are having a conversation with the user such as the respondent of the questionnaire.
  • a configuration is shown in which a soutake is displayed on the terminal 6 in response to the answered questionnaire.
  • the present invention is not limited to this configuration, and a hammer is not displayed for a response to a questionnaire input by a user such as a respondent of a questionnaire, but it is as if the user responded to the questionnaire.
  • the content of the questionnaire and the like may be displayed on the terminal 6 at such a timing.
  • the present invention is applied to an input form that allows a user such as a purchaser to input necessary information when applying for purchase of a product or service through an EC site, and
  • an example of a configuration in which an input request item or the like for inputting information necessary for purchasing a product or the like is displayed on the terminal 6 at a timing as if talking with a user such as a product purchaser is illustrated. Will be explained.
  • only the configuration different from the configuration shown in the first embodiment and the modification will be described, and the description of the same configuration will be omitted.
  • the timing at which the CPU 11 of the Web server 1 outputs the input request item display control information for allowing the terminal 6 to input information necessary for purchasing a product or the like is as if a user such as a purchaser is talking. Outputs input request item display control information in a timely manner. For example, as shown in FIG. 17A, the CPU 11 outputs to the terminal 6 the preamble 1 “Welcome. Then, please input information for delivering products to customers in order.” ,stand by. When the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time counting means 17, as shown in FIG.
  • the input request item 1 "Tell me your last name and name” "Please”, an input field divided into a family name and a name, and an icon “OK” are output to the terminal 6.
  • the CPU 11 recognizes the input of the last name / name (an example of the user input information) by the user and receives a command indicating that the icon “OK” has been clicked, the input request item 2 is displayed. "Please tell me the reading of the last name and name”, an input field divided into last name and name, and the icon "OK” are output to the terminal 6.
  • FIG. 17C when the CPU 11 recognizes the input of the last name / name (an example of the user input information) by the user and receives a command indicating that the icon “OK” has been clicked, the input request item 2 is displayed. "Please tell me the reading of the last name and name”, an input field divided into last name and name, and the icon "OK” are output to the terminal 6.
  • the CPU 11 of the Web server 1 outputs the next input request item or the like.
  • the CPU 11 outputs the user input information on the last input request item, which is input by the user such as the purchaser of the product from the terminal 6 together with the terminal identification information, to the DB server 2 together with the terminal identification information.
  • the user input information is recognized, the user input information stored in association with the same terminal identification information as the terminal identification information is stored in the DB server 2 together with the item identification information respectively associated with the user input information. Called from area 242. Then, the CPU 11 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3.
  • the CPU 31 of the information transfer server 3 When the CPU 31 of the information transfer server 3 receives the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the CPU 31 sends the information to the Web server 4. Start the transfer process.
  • the CPU 31 executes the transfer processing of the HD 34.
  • the transfer destination Web server 4 to which the received user input information is transferred is specified. Further, the input pattern stored corresponding to the server identification information of the specified Web server 4 is specified.
  • the CPU 31 starts the Web browser stored in the Web browser storage area 341, operates the input form related to the specified transfer destination Web server 4 through the Web browser, and refers to the input pattern information storage area 343. Then, the received user input information is input based on the specified input pattern. That is, the CPU 31 refers to the input pattern information storage area 343 so as to conform to the input form of the transfer destination Web server 4 and converts the received user input information (after converting the data format if necessary, ), Input based on the specified input pattern.
  • the CPU 31 determines the input request item related to “Last name” based on the received user input information of “Yamada” and the item identification information “Last name” associated with the user input information. Is entered in the text box as text data indicating that "Yamada”. In addition, based on the received user input information of “Ichiro” and the item identification information “Name” associated with the user input information, “Ichiro” is a response to the input request item related to “Name”. Enter text data in the text box.
  • “Yamada” is used as a response to the input request item related to “Friana of last name”. Is input in the text box. Also, based on the received user input information of “Ichiro” and the item identification information “Name reading” associated with the user input information, “Ichiro” Is input in the text box. Next, based on the received user input information of “Shinjuku Shimo-Ochiai 11-2-1, Tokyo” and the item identification information “address” associated with the user input information, the CPU 31 issues an input request for “address”.
  • the CPU 31 receives the user input information of the received “i.yamada@tmail.com” and the item identification information “contact mail address” associated with the user input information.
  • the input request item relating to the "contact mail address” text data indicating that "i.yamada@tmail.com” is input in the text box based on.
  • the CPU 31 issues an input request for “payment method”.
  • a radio button indicating "credit card payment” is selected.
  • the CPU 31 determines “111” as a response to the input request item related to “security code”. Is input in the text box.
  • the CPU 31 stores the received user input information of “25/12/2020” and the item identification information “expiration date of credit card” associated with the user input information. Based on this, text data indicating "25/12/2020" is input in the text box as a response to the input request item related to "expiration date of credit card”. Then, click the icon “Confirmation of contents”. Next, the icon "Send” (not shown) is clicked.
  • the information transfer server 3 operates the input form related to the specified transfer destination Web server 4 and inputs the user input information received from the Web server 1 based on the specified input pattern.
  • input information can be input to the DB server 5 through the Web server 4.
  • the configuration using the pull-down menu, the radio button, and the text box as the user interface for receiving the input of information from the user has been described, but the present invention is not limited to this configuration.
  • a configuration using a calendar, a pop-up menu, and a check box as the user interface may be adopted.
  • the user input information input by the user when answering a questionnaire input through the terminal 6 or purchasing a product or the like is , Via the web server 1 and the information transfer server 3, and is input to the web server 4 as the transfer destination.
  • information related to a credit card (a credit card number, a security code, an expiration date of a credit card, etc.) is included in the user input information input by the user.
  • the information related to the credit card is private information and confidential information and should not be known to third parties other than the parties to the transaction.
  • a token encryption key, password that can be used only once.
  • A: Information transfer system 1: Web server, 11: CPU, 12: RAM, 13: ROM, 14: HD, 141: questionnaire display control information storage area, 142: server identification information storage area, 15: display, 16: input means, 17: clock means, 18: interface Faith, 19: Bus, 2: DB server, 21: CPU, 24: HD, 241: Questionnaire display control information storage area, 242: User input information storage area, 3: Information transfer server 31: CPU, 34: HD, 341: Web browser storage area, 342: Web server information storage area, 343: Input pattern information storage area, 4: Web server, 5: DB server, 6: Terminal, 61: control means, 62: display means, 63: input means, 64: storage means, 7: Network, 8: Network, 9: Terminal for operator

Abstract

[Problem] To provide: an information transmitting information processing device which transmits, to other information processing devices, information input to a specific information processing device through a terminal; and a method, a program, and an information transmission system using the information transmitting information processing device. [Solution] According to the present invention, an information transmission server 3, which transmits, to a Web server 4 that receives information input from a user, user input information received from a Web server 1 that receives information input from a user, includes an information processing device control means which inputs the user input information to the Web server 4 with reference to an input pattern of the Web server 4, which is stored in an input pattern information storage means.

Description

情報転送情報処理装置、情報転送情報処理装置を用いた方法、プログラム、及び情報転送システムInformation transfer information processing apparatus, method using information transfer information processing apparatus, program, and information transfer system
本発明は、端末を通じて特定の情報処理装置に入力された情報をそれ以外の情報処理装置に転送する情報転送情報処理装置、情報転送情報処理装置を用いた方法、プログラム、及び情報転送システムに関するものである。 The present invention relates to an information transfer information processing apparatus for transferring information input to a specific information processing apparatus through a terminal to another information processing apparatus, a method using the information transfer information processing apparatus, a program, and an information transfer system. It is.
ユーザは、自身のスマートフォンやパソコン等の端末を通じて、アンケートに回答する際や、商品・サービスを購入する場合等には、所望のウェブサイト上に表示された入力フォームに従って、アンケートの回答や個人情報等の情報を入力する。そして入力された情報は、所定のサーバ等の情報処理装置に記憶・蓄積される。 When answering a questionnaire or purchasing a product or service through a terminal such as a smartphone or a personal computer of the user, the user can respond to the questionnaire and personal information according to an input form displayed on a desired website. And other information. The input information is stored and stored in an information processing device such as a predetermined server.
特開２０１７－１２６８６７号公報Japanese Patent Application Laid-Open No. 2017-126867
例えば、特許文献１では、以下に示すように、利用者によって通信端末を通じて入力された情報（すなわち個人情報データ）が、データ管理サーバのデータ記憶部に保存される構成が開示されている。 For example, Patent Document 1 discloses a configuration in which information (that is, personal information data) input by a user through a communication terminal is stored in a data storage unit of a data management server, as described below.
詳しくは、通信端末の利用者は、図示しない入力手段（例えば、キーボード）等を用いて、入力フォームの各入力フィールドに情報を入力する。入力された情報は、通信端末の内部メモリに保存されると共に、入力フォームに表示される。そして、この入力作業が終了すると、送信ボタンをクリックする。これにより、これら入力フィールドに入力された情報（すなわち個人情報データ）が、ウェブサーバに送られる。 Specifically, the user of the communication terminal inputs information into each input field of the input form using an input means (for example, a keyboard) not shown. The input information is stored in an internal memory of the communication terminal and displayed on an input form. Then, when this input operation is completed, the transmission button is clicked. As a result, the information (ie, personal information data) entered in these input fields is sent to the web server.
そして、内部メモリに保存された個人情報データが、以下のようにして暗号化され、データ管理サーバへ送られる。 Then, the personal information data stored in the internal memory is encrypted as described below and sent to the data management server.
データ管理サーバの通信部は、受信した暗号化データ及びデータＩＤを、制御部に送る。この制御部は、この暗号化データを、このデータＩＤに関連付けて、データ記憶部に保存する。 The communication unit of the data management server sends the received encrypted data and data ID to the control unit. The control unit stores the encrypted data in the data storage unit in association with the data ID.
このように、端末を通じて入力された情報が、所定のサーバ等の情報処理装置に記憶・蓄積される構成において、所定の情報処理装置に記憶・蓄積されている情報を、他の情報処理装置に転送・記憶させることは、各情報処理装置によって、端末に入力フォームを表示させ、ユーザから入力された情報を記憶・蓄積させるプログラムが異なる場合が多く、難しい。 As described above, in a configuration in which information input through a terminal is stored and stored in an information processing device such as a predetermined server, information stored and stored in the predetermined information processing device is transferred to another information processing device. Transferring and storing the information is difficult in many cases because the programs for displaying the input form on the terminal and storing and storing the information input by the user are different depending on each information processing apparatus.
あるいは、所定の情報処理装置に記憶・蓄積されている情報を、他の情報処理装置に転送・記憶させるには、所定の情報処理装置に係るプログラムの機能を、情報転送先の情報処理装置にも共有させるため、ＡＰＩ（＝Application Programming Interface）を用意する必要がある。しかしながら、ＡＰＩを用意するには、そのための時間や費用がかかる。 Alternatively, in order to transfer / store information stored / stored in a predetermined information processing apparatus to another information processing apparatus, a function of a program related to the predetermined information processing apparatus is transferred to an information transfer destination information processing apparatus. It is necessary to prepare an API (= Application \ Programming \ Interface) in order to share the same. However, preparing an API requires time and expense for that.
そこで、本発明は、上述の課題を解決するため、端末を通じて特定の情報処理装置に入力された情報をそれ以外の情報処理装置に転送する情報転送情報処理装置、情報転送情報処理装置を用いた方法、プログラム、及び情報転送システムを提供することを目的とする。 In order to solve the above-described problems, the present invention uses an information transfer information processing apparatus that transfers information input to a specific information processing apparatus through a terminal to another information processing apparatus, and an information transfer information processing apparatus. It is an object to provide a method, a program, and an information transfer system.
請求項１の発明は、
ユーザより情報の入力を受け付ける情報受付情報処理装置から受信したユーザ入力情報を、ユーザより情報の入力を受け付ける転送先情報処理装置に転送する情報転送情報処理装置であって、
当該情報転送情報処理装置は、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力する情報処理装置制御手段を有する、情報転送情報処理装置とした。 The invention of claim 1 is
An information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a transfer destination information processing apparatus that receives input of information from a user,
The information transfer information processing device inputs the user input information to the transfer destination information processing device with reference to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit. An information transfer information processing apparatus having a control unit is provided.
また、請求項２の発明は、
ユーザより情報の入力を受け付ける情報受付情報処理装置から受信したユーザ入力情報を、ユーザより情報の入力を受け付ける転送先情報処理装置に転送する情報転送情報処理装置を用いた方法であって、
当該情報転送情報処理装置は、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力するステップを有する、方法とした。 The invention of claim 2 is
A method using an information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a destination information processing apparatus that receives input of information from a user,
The information transfer information processing device includes a step of inputting the user input information to the transfer destination information processing device with reference to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit. , And the method.
また、請求項３の発明は、
ユーザより情報の入力を受け付ける情報受付情報処理装置から受信したユーザ入力情報を、ユーザより情報の入力を受け付ける転送先情報処理装置に転送する情報転送情報処理装置に、手順を実行させるプログラムであって、
当該情報転送情報処理装置に、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力する情報処理装置制御手段として機能させる、プログラムとした。 The invention of claim 3 is:
A program for causing an information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a destination information processing apparatus that receives input of information from a user to execute a procedure. ,
An information processing apparatus configured to input the user input information to the destination information processing apparatus by referring to an input pattern of the destination information processing apparatus stored in an input pattern information storage unit; This is a program that functions as control means.
また、請求項４の発明は、
ユーザより情報の入力を受け付ける情報受付情報処理装置と、ユーザより情報の入力を受け付ける転送先情報処理装置と、前記情報受付情報処理装置から受信したユーザ入力情報を、前記転送先情報処理装置に転送する情報転送情報処理装置とを有する情報転送システムであって、
前記情報転送情報処理装置は、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力する、情報転送システムとした。 The invention of claim 4 is
An information receiving information processing device for receiving information input from a user, a transfer destination information processing device for receiving information input from a user, and transferring user input information received from the information receiving information processing device to the transfer destination information processing device An information transfer system comprising:
The information transfer information processing device refers to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit and inputs the user input information to the transfer destination information processing device. System.
本発明によれば、転送先の情報処理装置の入力パターンに関わらず、ユーザによって入力されたユーザ入力情報を、転送先の情報処理装置に転送・記憶させることができる。更に、ＡＰＩを開発する手間や費用を省くことができる。 According to the present invention, user input information input by a user can be transferred and stored in the destination information processing apparatus regardless of the input pattern of the destination information processing apparatus. Further, the labor and cost for developing the API can be saved.
本発明の実施の形態例１の情報転送システムの概略構成図である。1 is a schematic configuration diagram of an information transfer system according to a first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムのWebサーバの全体的な構成を例示的に示す概念図である。FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of a Web server of the information transfer system according to the first embodiment of the present invention. （a）～（d）はいずれも、本発明の実施の形態例１の情報転送システムの端末に表示された、アンケート表示制御情報を例示的に示した図である。(A) to (d) are diagrams exemplarily showing questionnaire display control information displayed on a terminal of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムのＤＢサーバの全体的な構成を例示的に示す概念図である。FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of a DB server of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムのＤＢサーバのＨＤのアンケート表示制御情報記憶領域内のアンケート内容の構造を模式的に示した図である。FIG. 4 is a diagram schematically illustrating a structure of a questionnaire content in a questionnaire display control information storage area of the HD of the DB server of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムのＤＢサーバのＨＤのユーザ入力情報記憶領域の構造を模式的に示した図である。FIG. 4 is a diagram schematically illustrating a structure of a user input information storage area of an HD of a DB server of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの情報転送サーバの全体的な構成を例示的に示す概念図である。FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of an information transfer server of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの情報転送サーバのＨＤのWebサーバ情報記憶領域の構造を模式的に示した図である。FIG. 2 is a diagram schematically illustrating a structure of a Web server information storage area of an HD of an information transfer server of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの転送先のWebサーバの入力フォームを例示的に示した図である。FIG. 4 is a diagram exemplarily showing an input form of a transfer destination Web server of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの転送先のWebサーバの入力フォームを例示的に示した図である。FIG. 4 is a diagram exemplarily showing an input form of a transfer destination Web server of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの端末の全体的な構成を例示的に示す概念図である。FIG. 2 is a conceptual diagram exemplarily showing an overall configuration of a terminal of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの処理の流れを示す流れ図である。5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの処理の流れを示す流れ図である。5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの処理の流れを示す流れ図である。5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention. 本発明の実施の形態例１の情報転送システムの処理の流れを示す流れ図である。5 is a flowchart showing a flow of processing of the information transfer system according to the first embodiment of the present invention. 本発明の他の実施の形態例の情報転送システムの端末に表示された、アンケート表示制御情報の相槌を例示的に示す図である。It is a figure which showed on the terminal of the information transfer system of another embodiment of this invention exemplarily the companion of questionnaire display control information. （a）～（d）はいずれも、本発明の実施の形態例２の情報転送システムの端末に表示された、入力要求項目表示制御情報を例示的に示した図である。(A) to (d) are diagrams exemplarily showing input request item display control information displayed on a terminal of the information transfer system according to the second embodiment of the present invention. （a）～（c）はいずれも、本発明の実施の形態例２の情報転送システムの転送先のWebサーバの入力フォームを例示的に示した図である。(A) to (c) are diagrams exemplarily showing an input form of a transfer destination Web server of the information transfer system according to the second embodiment of the present invention.
（実施の形態例１）
以下、本発明の実施の形態例１を図に基づいて説明する。図１は実施の形態例１の情報転送システムＡの概略構成図である。 (Embodiment 1)
Hereinafter, a first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic configuration diagram of an information transfer system A according to the first embodiment.
＜情報転送システムＡの構成＞
情報転送システムＡは、主としてWebサーバ１（情報受付情報処理装置の一例）と、ＤＢサーバ２と、情報転送サーバ３（情報転送情報処理装置の一例）と、Webサーバ４（転送先情報処理装置の一例）と、ＤＢサーバ５と、端末６と、オペレータ用端末９とから構成され、Webサーバ１と情報転送サーバ３とWebサーバ４と端末６とオペレータ用端末９は、インターネット等のネットワーク７を通じて通信可能に接続されている。また、Webサーバ１とＤＢサーバ２、Webサーバ１と情報転送サーバ３、Webサーバ４とＤＢサーバ５は、ＬＡＮ等のネットワーク８を通じて通信可能に接続されている。 <Configuration of Information Transfer System A>
The information transfer system A mainly includes a Web server 1 (an example of an information reception information processing device), a DB server 2, an information transfer server 3 (an example of an information transfer information processing device), and a Web server 4 (a transfer destination information processing device). ), A DB server 5, a terminal 6, and an operator terminal 9. The Web server 1, the information transfer server 3, the Web server 4, the terminal 6, and the operator terminal 9 are connected to a network 7 such as the Internet. Are communicably connected through The Web server 1 and the DB server 2, the Web server 1 and the information transfer server 3, and the Web server 4 and the DB server 5 are communicably connected through a network 8 such as a LAN.
なお、図１では端末６は２台示されているが、この構成に限定されるわけではなく、端末６の数は１以上であれば良い。また、図１では、Webサーバ１とＤＢサーバ２の組み合わせと、Webサーバ４とＤＢサーバ５の組み合わせが２組ずつ示されているが、この構成に限定されるものではない。図１のように、Webサーバ１とＤＢサーバ２の各組み合わせに対応して、同数のWebサーバ４とＤＢサーバ５の組み合わせを設ける構成としても良いし、Webサーバ４とＤＢサーバ５の組み合わせの数よりも、Webサーバ１とＤＢサーバ２の組み合わせの数が多い、又は少ない構成としても良い。更に、Webサーバ１とＤＢサーバ２、Webサーバ１と情報転送サーバ３、Webサーバ４とＤＢサーバ５が、ＬＡＮ等のネットワーク８ではなく、インターネット等のネットワーク７を通じて通信可能に接続されている構成としても良い。 Although two terminals 6 are shown in FIG. 1, the present invention is not limited to this configuration, and the number of terminals 6 may be one or more. Further, FIG. 1 shows two combinations of the Web server 1 and the DB server 2 and two combinations of the Web server 4 and the DB server 5, but the present invention is not limited to this configuration. As shown in FIG. 1, the same number of combinations of the Web server 4 and the DB server 5 may be provided corresponding to each combination of the Web server 1 and the DB server 2, or the combination of the Web server 4 and the DB server 5 may be provided. The number of combinations of the Web server 1 and the DB server 2 may be larger or smaller than the number. Further, a configuration in which the Web server 1 and the DB server 2, the Web server 1 and the information transfer server 3, and the Web server 4 and the DB server 5 are communicably connected not through the network 8 such as a LAN but through the network 7 such as the Internet. It is good.
＜Webサーバ１の構成＞
Webサーバ１は、ネットワーク７を通じて接続された各端末６にアンケート表示制御情報を出力し、各端末６から受信したアンケートの回答に係るユーザ入力情報を、ＤＢサーバ２に出力等する情報処理装置である。Webサーバ１は、図２に示すように、ＣＰＵ１１、ＲＡＭ１２、ＲＯＭ１３、ＨＤ１４、ディスプレイ１５、入力手段１６、計時手段１７、インタフェイス１８、これらの機器を接続するバス１９を有している。 <Configuration of Web server 1>
The Web server 1 is an information processing device that outputs questionnaire display control information to each terminal 6 connected through the network 7 and outputs user input information related to the answer to the questionnaire received from each terminal 6 to the DB server 2. is there. As shown in FIG. 2, the Web server 1 has a CPU 11, a RAM 12, a ROM 13, a HD 14, a display 15, an input unit 16, a timing unit 17, an interface 18, and a bus 19 for connecting these devices.
ＣＰＵ(＝CentralProcessing Unit)１１は、ＨＤ１４等に記憶されているアプリケーションプログラム、オペレーティングシステム（ＯＳ）や制御プログラム等を実行し様々な機能を実現する。また、ＲＡＭ１２にプログラムの実行に必要な情報、ファイル等を一時的に記憶させる。 The CPU (= CentralProcessing @ Unit) 11 executes an application program, an operating system (OS), a control program, and the like stored in the HD 14 or the like to realize various functions. In addition, the RAM 12 temporarily stores information, files, and the like necessary for executing the program.
特に、ＣＰＵ１１は、端末６からアンケート表示制御情報の送信の要求を受け付けると、ネットワーク８を通じて接続されたＤＢサーバ２にアンケート表示制御情報の送信要求を出力する。また、ＣＰＵ１１は、ＤＢサーバ２からアンケート表示制御情報を受信すると、当該アンケート表示制御情報を、ＨＤ１４内のアンケート表示制御情報記憶領域１４１から呼び出したアンケート表示制御情報と共に、端末６に対し出力する。 In particular, when receiving a request for transmitting questionnaire display control information from the terminal 6, the CPU 11 outputs a request for transmitting questionnaire display control information to the DB server 2 connected via the network 8. When receiving the questionnaire display control information from the DB server 2, the CPU 11 outputs the questionnaire display control information to the terminal 6 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14.
また、ＣＰＵ１１が、端末６に対しアンケート表示制御情報を出力するタイミングは、アンケートの回答者等のユーザとあたかも会話しているように適時に出力する。以下、アンケート表示制御情報のうち、アンケート内容を示す文を適時に出力する場合について詳しく説明する。なお、以下に示す図３では、ＣＰＵ１１が出力したアンケート内容を示す文を、端末６の表示手段６２上に表示した状態を示している。 In addition, the timing at which the CPU 11 outputs the questionnaire display control information to the terminal 6 is output in a timely manner as if a user such as a questionnaire respondent had a conversation. Hereinafter, a case where a sentence indicating the contents of the questionnaire is output in a timely manner in the questionnaire display control information will be described in detail. FIG. 3 shows a state in which a sentence indicating the content of the questionnaire output by the CPU 11 is displayed on the display unit 62 of the terminal 6.
例えば、ＣＰＵ１１は、図３（a）に示すように、アンケートの前文１「こんにちは、きょうへいです。（省略）お礼をいたします。」を端末６に出力し、待機する。そして、ＣＰＵ１１は、計時手段１７を参照して所定の時間（ex.２秒）が経過したことを認識すると、図３（b）に示すように、アンケートの前文２「・・・じゃあ、早速いろいろ聞かせてもらいますね。」を端末６に出力する。更に、ＣＰＵ１１は、計時手段１７を参照して所定の時間（ex.２秒）が経過したことを認識すると、図３（c）に示すように、アンケートの入力要求項目１「普段はどちらのトイレを使用しますか？」及び当該アンケート項目に対応するユーザ入力情報の選択肢群（a）男性、b）女性）を端末６に出力する。 For example, CPU11, as shown in FIG. 3 (a), the preamble of the questionnaire 1 "Hello, this is Kyohei. (Optional) I will thank you." And then output to the terminal 6, to wait. Then, when the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the timer 17, as shown in FIG. I'll tell you a lot. "To the terminal 6. Further, when the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time counting means 17, as shown in FIG. 3 (c), the input request item 1 of the questionnaire " Do you want to use a toilet? "And the option group (a) male, b) female of the user input information corresponding to the questionnaire item are output to the terminal 6.
そして、ＣＰＵ１１は、端末６からアンケートの回答者等のユーザによって選択されたユーザ入力情報（ここでは例えば、「a）男性の選択肢」）を受信すると、当該ユーザ入力情報をＤＢサーバ２に出力する。また、ＣＰＵ１１は、当該ユーザ入力情報を受信すると、アンケートの次の入力要求項目である項目２「歳はいくつですか？ぼくは２９歳（独身）です。」及び当該アンケート項目に対応するユーザ入力情報の選択肢群（a）１０代、b）２０代、c）３０代、d）４０代、e）５０代、f）６０代以上）を端末６に出力し、待機する。そして、ＣＰＵ１１は、端末６からアンケートの回答者等のユーザによって選択されたユーザ入力情報（ここでは例えば、「c）３０代」の選択肢）を受信すると、当該ユーザ入力情報をＤＢサーバ２に出力する。また、ＣＰＵ１１は、ＤＢサーバ２から相槌２のc）の「食べ盛りですね」を受信すると、図３（d）に示すように、端末６に出力する。そして、ＣＰＵ１１は、計時手段１７を参照して所定の時間（ex.２秒）が経過したことを認識すると、アンケートの次の入力要求項目である項目３「職業について教えて下さい。」及び当該アンケート項目に対応するユーザ入力情報の選択肢群（a）学生、b）会社員、c）公務員、d）主婦、e）その他）を端末６に出力し、待機する。そして、ＣＰＵ１１は、端末６からアンケートの回答者等のユーザによって選択されたユーザ入力情報（ここでは例えば、「c）公務員」の選択肢）を受信すると、当該ユーザ入力情報をＤＢサーバ２に出力する。また、ＣＰＵ１１は、ＤＢサーバ２から相槌３のc）の「安定していますね」を受信すると、端末６に出力する。そして、ＣＰＵ１１は、計時手段１７を参照して所定の時間（ex.２秒）が経過したことを認識すると、アンケートの次の入力要求項目である項目４「一番好きな料理を教えて下さい」及び当該アンケート項目に対応する回答欄を示すテキストボックス（テキストデータを入力可能）を端末６に出力し、待機する。そして、ＣＰＵ１１は、端末６からアンケートの回答者等のユーザによって入力されたユーザ入力情報（ここでは例えば、「カレーライス」である旨のテキストデータ）を受信すると、当該ユーザ入力情報をＤＢサーバ２に出力する。また、ＣＰＵ１１は、ユーザ入力情報を受信すると、アンケートの結語「ご協力どうもありがとうございました。」を端末６に出力する。 When receiving the user input information (here, for example, “a) male options” selected by a user such as a respondent to the questionnaire from the terminal 6, the CPU 11 outputs the user input information to the DB server 2. . Further, when receiving the user input information, the CPU 11 receives the item 2 “How old is it? I am 29 years old (single)” which is the next input request item of the questionnaire and the user input corresponding to the questionnaire item. The information options (a) teens, b) 20s, c) 30s, d) 40s, e) 50s, f) 60s or more) are output to the terminal 6 and stand by. When the CPU 11 receives the user input information selected by the user such as the respondent to the questionnaire from the terminal 6 (here, for example, the option of “c) 30s”, the CPU 11 outputs the user input information to the DB server 2. I do. Further, when the CPU 11 receives the "heavy tasting" of c) of the companion 2 from the DB server 2, it outputs it to the terminal 6, as shown in FIG. Then, when the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the timing means 17, the next input request item of the questionnaire, item 3, "Tell me about your occupation." The user input information options corresponding to the questionnaire items (a) student, b) office worker, c) public servant, d) housewife, e) other) are output to the terminal 6 and stand by. Then, when receiving the user input information (here, for example, the option of “c) public servant” selected by the user such as the respondent of the questionnaire from the terminal 6, the CPU 11 outputs the user input information to the DB server 2. . In addition, when the CPU 11 receives “stable” from c) of the companion 3 from the DB server 2, the CPU 11 outputs it to the terminal 6. When the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time counting means 17, the CPU 4 asks the next input request item of the questionnaire, item 4, "Please tell me your favorite dish. Is output to the terminal 6 and a text box indicating an answer column corresponding to the questionnaire item (text data can be input) is output. When receiving the user input information (here, for example, text data indicating “curry rice”) input by a user such as a questionnaire respondent from the terminal 6, the CPU 11 stores the user input information in the DB server 2. Output to Further, upon receiving the user input information, the CPU 11 outputs the conclusion of the questionnaire “Thank you very much for your cooperation.” To the terminal 6.
なお、端末６に出力する相槌は、アンケートの回答者等のユーザによって選択された回答の選択肢（ユーザ入力情報の一例）に対応して、ＤＢサーバ２のアンケート表示制御情報記憶領域２４１に記憶されている相槌を出力する（図５参照）。図３（d）では、アンケートの回答者等のユーザによって、回答２の選択肢としてc）の「３０代」が選択されたため、アンケート表示制御情報記憶領域２４１に対応して記憶されている相槌２としてc）の「食べ盛りですね」が出力された例を示している。 It should be noted that the companion output to the terminal 6 is stored in the questionnaire display control information storage area 241 of the DB server 2 in accordance with the answer option (an example of the user input information) selected by the user such as the respondent of the questionnaire. The output of the hammer is output (see FIG. 5). In FIG. 3D, since the user such as the respondent of the questionnaire selects “30s” of c) as the option of the answer 2, the answer 2 stored in the questionnaire display control information storage area 241 is stored. This shows an example where c) "I'm eating a lot" is output.
また、上述したように、アンケートの回答者等のユーザによって選択された回答の選択肢を受信した際に、当該回答の選択肢に対応して、ＤＢサーバ２のアンケート表示制御情報記憶領域２４１に相槌が記憶されている場合には、ＣＰＵ１１は、当該対応する相槌を端末６に出力し、その後、アンケートの次の項目等を出力する。一方、アンケートの回答者等のユーザによって選択された回答の選択肢を受信した際に、当該回答の選択肢に対応して相槌が記憶されていない場合には、アンケートの次の項目等を出力する。 Further, as described above, when receiving the answer option selected by the user such as the respondent of the questionnaire, the answer is stored in the questionnaire display control information storage area 241 of the DB server 2 in accordance with the answer option. If stored, the CPU 11 outputs the corresponding companion to the terminal 6, and then outputs the next item of the questionnaire. On the other hand, when receiving the answer option selected by the user such as the respondent of the questionnaire, if the companion is not stored corresponding to the answer option, the next item of the questionnaire is output.
このように、アンケートの回答者等のユーザとあたかも会話しているようなタイミングでアンケート表示制御情報を出力する構成とし、また、アンケートの回答者等のユーザによって選択された回答の選択肢を受信すると、当該回答の選択肢に対応する相槌を出力する構成とすることによって、アンケートの回答者等のユーザは実際に人と会話しているように感じ、端末６という機械に入力するというストレスをあまり感じることなく、テンポ良くアンケートに回答することができる。 As described above, the configuration is such that the questionnaire display control information is output at a timing as if the user is a conversation with a questionnaire respondent or the like, and when a response option selected by the user such as a questionnaire respondent is received. By using a configuration that outputs a companion corresponding to the answer option, a user such as a questionnaire respondent feels as if he or she is actually talking to a person, and feels much stress when inputting to a machine called the terminal 6. You can answer the questionnaire at a good tempo without any problems.
また、ＣＰＵ１１は、端末６からのアクセスを初めて認識した場合（＝それまで、当該端末６からWebサーバ１に対してアクセスがなかった）、当該端末６を識別する端末識別情報を作成し、作成した端末識別情報を端末６に出力する。なお、端末６は、受け取った端末識別情報をＨＤ等の記憶手段６４に記憶し（図１１参照）、以降のWebサーバ１に対する要求に含める。 Further, when the CPU 11 recognizes the access from the terminal 6 for the first time (= there is no access from the terminal 6 to the Web server 1 until then), the CPU 11 creates terminal identification information for identifying the terminal 6 and creates the terminal identification information. The terminal identification information thus output is output to the terminal 6. Note that the terminal 6 stores the received terminal identification information in the storage means 64 such as an HD (see FIG. 11) and includes it in a request to the Web server 1 thereafter.
また、ＣＰＵ１１は、端末６から端末識別情報と共に、アンケートの回答者等のユーザによって入力されたアンケートの回答に係るユーザ入力情報を受信すると、当該端末識別情報と当該ユーザ入力情報を、ＤＢサーバ２に出力する。また、ＣＰＵ１１は、当該アンケートの最後の項目に係るユーザ入力情報が、端末識別情報と共に、ＤＢサーバ２に出力されたのを認識すると、当該端末識別情報と同一の端末識別情報に関連付けて記憶されているユーザ入力情報を、これらのユーザ入力情報に夫々関連付けられている項目識別情報と共に、ＤＢサーバ２のユーザ入力情報記憶領域２４２から呼び出す。そして、ＣＰＵ１１は、呼び出したこれらの情報と、サーバ識別情報記憶領域１４２から呼び出したサーバ識別情報を、情報転送サーバ３に出力する。 Further, when the CPU 11 receives, from the terminal 6 together with the terminal identification information, the user input information related to the answer to the questionnaire input by the user such as the respondent to the questionnaire, the CPU 11 stores the terminal identification information and the user input information in the DB server Output to Further, upon recognizing that the user input information relating to the last item of the questionnaire has been output to the DB server 2 together with the terminal identification information, the CPU 11 stores the information in association with the same terminal identification information as the terminal identification information. The user input information is called from the user input information storage area 242 of the DB server 2 together with the item identification information respectively associated with the user input information. Then, the CPU 11 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3.
また、ＣＰＵ１１は、端末６から、ユーザ入力情報の送信を要求する旨の送信要求を、当該端末６を識別する端末識別情報と共に受信すると、当該送信要求及び端末識別情報をＤＢサーバ２に出力する。また、ＣＰＵ１１は、ＤＢサーバ２から、ユーザ入力情報を受信すると、当該ユーザ入力情報の送信を要求した端末６に出力する。 Further, when the CPU 11 receives, from the terminal 6, a transmission request for requesting transmission of the user input information together with the terminal identification information for identifying the terminal 6, the CPU 11 outputs the transmission request and the terminal identification information to the DB server 2. . Further, upon receiving the user input information from the DB server 2, the CPU 11 outputs the user input information to the terminal 6 that has requested transmission of the user input information.
ＲＡＭ(＝RandomAccess Memory)１２は各種データ、プログラム等を一時的に記憶するためのものであり、ＣＰＵ１１の主メモリ、ワークエリア等として機能する。ＲＯＭ（＝Read Only Memory）１３は、内部に基本Ｉ／Ｏプログラム等のプログラム、基本処理において使用する各種データ等を記憶する。 A RAM (= RandomAccess @ Memory) 12 is for temporarily storing various data, programs, and the like, and functions as a main memory, a work area, and the like of the CPU 11. The ROM (= Read Only Memory) 13 stores therein programs such as a basic I / O program and various data used in the basic processing.
ＨＤ(＝ハードディスク)１４は補助記憶装置であり、大容量メモリとして機能する。ＨＤ１４には、アプリケーションプログラム、ＯＳ、制御プログラム、関連プログラム等を記憶する。 The HD (= hard disk) 14 is an auxiliary storage device and functions as a large-capacity memory. The HD 14 stores an application program, an OS, a control program, related programs, and the like.
また、ＨＤ１４内には、アンケート表示制御情報記憶領域１４１及びサーバ識別情報記憶領域１４２が設けられている。 In the HD 14, a questionnaire display control information storage area 141 and a server identification information storage area 142 are provided.
＜アンケート表示制御情報記憶領域１４１の構成＞
アンケート表示制御情報記憶領域１４１には、アンケートの表示制御を行うためのアンケート表示制御情報が記憶されている。アンケート表示制御情報には、例えば、ＨＴＭＬ（＝Hyper Text Markup Language）等の構造化言語により記述されたアンケートの要素や構造を指定する情報が含まれる。 <Configuration of Questionnaire Display Control Information Storage Area 141>
The questionnaire display control information storage area 141 stores questionnaire display control information for performing display control of a questionnaire. The questionnaire display control information includes, for example, information designating elements and structures of a questionnaire described in a structured language such as HTML (= Hyper Text Markup Language).
また、アンケート表示制御情報の中には、アンケートのレイアウトを規定するレイアウト情報や、端末６にスクリプト処理を実行させるためのスクリプト情報が含まれていても良い。レイアウト情報は、例えばＣＳＳ（＝Cascading Style Sheets）等のスタイルシートにより表現される。更に、スクリプト情報は、例えばＪａｖａＳｃｒｉｐｔ（登録商標）等のスクリプト言語により記述される。 Further, the questionnaire display control information may include layout information that defines the layout of the questionnaire, and script information for causing the terminal 6 to execute script processing. The layout information is expressed by a style sheet such as CSS (= Cascading \ Style \ Sheets). Further, the script information is described in a script language such as, for example, JavaScript (registered trademark).
＜サーバ識別情報記憶領域１４２の構成＞
サーバ識別情報記憶領域１４２には、転送先のWebサーバ４を識別するサーバ識別情報が記憶されている。即ち、Webサーバ１、ＤＢサーバ２、情報転送サーバ３を操作・管理するオペレータ等は、端末６を通じて当該Webサーバ１に入力されたユーザ入力情報を転送する、転送先のWebサーバ４を識別するサーバ識別情報を、サーバ識別情報記憶領域１４２に予め記憶させておく。 <Configuration of Server Identification Information Storage Area 142>
The server identification information storage area 142 stores server identification information for identifying the transfer destination Web server 4. That is, an operator or the like who operates and manages the Web server 1, the DB server 2, and the information transfer server 3 identifies the transfer destination Web server 4 that transfers the user input information input to the Web server 1 through the terminal 6. The server identification information is stored in the server identification information storage area 142 in advance.
ディスプレイ１５は、表示手段としての役割を果たし、例えば液晶ディスプレイ、有機ELディスプレイ、CRT、プラズマディスプレイであり、入力手段１６から入力されたコマンドや、それに対するWebサーバ１の応答出力等を表示するものである。 The display 15 serves as a display unit, and is, for example, a liquid crystal display, an organic EL display, a CRT, or a plasma display, and displays a command input from the input unit 16 and a response output of the Web server 1 to the command. It is.
入力手段１６は、例えば、キーボードやポインティングデバイス（マウス等）、タッチパネルである。オペレータ等は入力手段１６を用いて、Webサーバ１に対して、Webサーバ１を制御する命令等を入力指示する。 The input unit 16 is, for example, a keyboard, a pointing device (such as a mouse), or a touch panel. An operator or the like uses the input unit 16 to input a command or the like for controlling the Web server 1 to the Web server 1.
計時手段１７は、例えば、時間を計時可能なタイマである。 The timer 17 is, for example, a timer capable of measuring time.
１８はインタフェイスであり、このインタフェイス１８を介してWebサーバ１は、ＤＢサーバ２や各端末６や情報転送サーバ３やオペレータ用端末９等の他の装置との情報や命令のやり取りを行う。バス１９は、Webサーバ１内のデータの流れを司るものである。 Reference numeral 18 denotes an interface through which the Web server 1 exchanges information and instructions with other devices such as the DB server 2, each terminal 6, the information transfer server 3, and the operator terminal 9. . The bus 19 controls the flow of data in the Web server 1.
尚、以上の各装置と同等の機能を実現するソフトウェアにより、ハードウェア装置の代替として構成することもできる。 It should be noted that software that realizes functions equivalent to those of the above-described devices may be configured as an alternative to a hardware device.
＜ＤＢサーバ２の構成＞
ＤＢサーバ２は、ネットワーク８を通じて接続されたWebサーバ１からの要求に応じて、記憶されている情報を呼び出して出力し、またWebサーバ１から受信したユーザ入力情報を、端末６の端末識別情報に関連付けて記憶等する、情報処理装置である。ＤＢサーバ２は、図４に示すように、ＣＰＵ２１、ＲＡＭ１２、ＲＯＭ１３、ＨＤ２４、ディスプレイ１５、入力手段１６、インタフェイス１８、これらの機器を接続するバス１９を有している。 <Configuration of DB server 2>
The DB server 2 calls and outputs the stored information in response to a request from the Web server 1 connected through the network 8 and outputs the user input information received from the Web server 1 to the terminal identification information of the terminal 6. Is an information processing device that stores the information in association with the information. As shown in FIG. 4, the DB server 2 has a CPU 21, a RAM 12, a ROM 13, a HD 24, a display 15, an input unit 16, an interface 18, and a bus 19 for connecting these devices.
ＣＰＵ(＝CentralProcessing Unit)２１は、ＨＤ２４等に記憶されているアプリケーションプログラム、オペレーティングシステム（ＯＳ）や制御プログラム等を実行し様々な機能を実現する。また、ＲＡＭ１２にプログラムの実行に必要な情報、ファイル等を一時的に記憶させる。 The CPU (= CentralProcessing @ Unit) 21 executes an application program, an operating system (OS), a control program, and the like stored in the HD 24 or the like to realize various functions. In addition, the RAM 12 temporarily stores information, files, and the like necessary for executing the program.
特に、ＣＰＵ２１は、ネットワーク８を通じて接続されたWebサーバ１からアンケート表示制御情報の送信の要求を受け付けると、ＨＤ２４内のアンケート表示制御情報記憶領域２４１に記憶されているアンケート表示制御情報を呼び出して、Webサーバ１に出力する。 In particular, when receiving a request for transmission of the questionnaire display control information from the Web server 1 connected through the network 8, the CPU 21 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24, and Output to Web server 1.
また、ＣＰＵ２１は、Webサーバ１からアンケートの回答者等のユーザによって選択された回答の選択肢（ユーザ入力情報の一例）を受信すると、ＨＤ２４内のアンケート表示制御情報記憶領域２４１に、当該選択肢に対応して記憶されている相槌を呼び出して、Webサーバ１に出力する。 Further, when the CPU 21 receives from the Web server 1 an answer option (an example of user input information) selected by a user such as a questionnaire respondent, the answer information corresponding to the option is stored in the questionnaire display control information storage area 241 in the HD 24. Then, it calls the stored hammer and outputs it to the Web server 1.
また、ＣＰＵ２１は、Webサーバ１から、ユーザ入力情報を、端末６の端末識別情報と共に受信すると、ユーザ入力情報記憶領域２４２に、受信した端末識別情報と同一の識別情報と、ユーザに入力を要求した項目に係る項目識別情報に関連付けて記憶させる。 Further, when the CPU 21 receives the user input information from the Web server 1 together with the terminal identification information of the terminal 6, the CPU 21 requests the user input information storage area 242 to input the same identification information as the received terminal identification information and the user to input. The information is stored in association with the item identification information of the item.
また、ＣＰＵ２１は、Webサーバ１から、ユーザ入力情報の送信を要求する旨の送信要求を、端末６を識別する端末識別情報と共に受信すると、ユーザ入力情報記憶領域２４２内を検索し、受信した端末識別情報と同一の端末識別情報に関連付けて記憶されているユーザ入力情報を呼び出して、Webサーバ１に出力する。 Further, when the CPU 21 receives, from the Web server 1, a transmission request for requesting transmission of the user input information together with the terminal identification information for identifying the terminal 6, the CPU 21 searches the user input information storage area 242 and The user input information stored in association with the same terminal identification information as the identification information is called and output to the Web server 1.
ＨＤ(＝ハードディスク)２４は補助記憶装置であり、大容量メモリとして機能する。ＨＤ２４には、アプリケーションプログラム、ＯＳ、制御プログラム、関連プログラム等を記憶する。 The HD (= hard disk) 24 is an auxiliary storage device and functions as a large-capacity memory. The HD 24 stores an application program, an OS, a control program, related programs, and the like.
また、ＨＤ２４内には、アンケート表示制御情報記憶領域２４１と、ユーザ入力情報記憶領域２４２が設けられている。 In the HD 24, a questionnaire display control information storage area 241 and a user input information storage area 242 are provided.
＜アンケート表示制御情報記憶領域２４１の構成＞
アンケート表示制御情報記憶領域２４１には、アンケートの表示制御を行うためのアンケート表示制御情報が記憶されている。アンケート表示制御情報には、例えば、ＨＴＭＬ（＝Hyper Text Markup Language）等の構造化言語により記述されたアンケート内容に関する情報が含まれる。 <Configuration of Questionnaire Display Control Information Storage Area 241>
The questionnaire display control information storage area 241 stores questionnaire display control information for performing a questionnaire display control. The questionnaire display control information includes, for example, information on the content of the questionnaire described in a structured language such as HTML (= Hyper Text Markup Language).
ここで、アンケート内容に関する情報は、アンケート内容を示す文や、アンケート内容を示す文と共に表示させる画像や動画等である。アンケートの内容を示す文は、図５に示すように、例えば、アンケートの前文（ex.アンケートの目的、アンケートに答えて欲しい旨のお願い、アンケートに答えた場合のお礼、等のアンケートの導入部）や、アンケートの入力要求項目（＝質問）や、アンケートの回答に係る選択肢群や、入力されたアンケート回答に対する相槌（＝合いの手）や、アンケートの結語（ex.回答に対するお礼）が含まれる。 Here, the information on the content of the questionnaire is a sentence indicating the content of the questionnaire, an image or a moving image displayed together with the sentence indicating the content of the questionnaire. As shown in FIG. 5, the sentence indicating the content of the questionnaire is, for example, the preamble of the questionnaire (ex. Purpose of the questionnaire, request to answer the questionnaire, thanks for answering the questionnaire, etc. ), A questionnaire input request item (= question), options related to the questionnaire response, a companion to the input questionnaire response (= hand in hand), and a conclusion of the questionnaire (ex. Thanks for the answer).
また、相槌は、回答の選択肢（ユーザ入力情報の一例）に対応して記憶されている。例えば、回答２の選択肢a）「１０代」には、相槌２のa）の「育ち盛りですね」が対応して記憶され、回答３の選択肢c）「公務員」には、相槌３のc）の「安定していますね。」が対応して記憶されている。そのため、ＣＰＵ２１は、アンケートの回答者等のユーザによって選択された、回答の選択肢に応じて、対応して記憶されている相槌を呼び出して出力することができる。なお、「相槌」（＝合いの手）は、例えば、相手の話に調子を合わせてする応答を指す。 In addition, the hammer is stored in correspondence with an answer option (an example of user input information). For example, option a) “Teen” of answer 2 is stored in correspondence with “a's growing up” of a) of answer 2 and option c of “answer 3” is “c” of answer 3 ) Is stable. Therefore, the CPU 21 can call and output the corresponding stored hammer according to the answer option selected by the user such as the respondent of the questionnaire. In addition, "a souvenir" (= hand of a match) indicates, for example, a response that adjusts to the talk of the other party.
＜ユーザ入力情報記憶領域２４２の構成＞
ユーザ入力情報記憶領域２４２には、図６に示すように、端末６の端末識別情報及びユーザに入力を要求した項目に係る項目識別情報に関連付けて、アンケートの回答者等のユーザによって入力されたユーザ入力情報を記憶する。例えば、端末識別情報「nvb3456」及び項目識別情報「年齢」に関連付けて、ユーザ入力情報「c）３０代」を記憶する。そのため、ＣＰＵ２１は、端末識別情報に基づいて、当該端末識別情報に関連付けて記憶されているユーザ入力情報を呼び出して出力することができる。 <Configuration of User Input Information Storage Area 242>
As shown in FIG. 6, the user input information storage area 242 is input by a user such as a questionnaire respondent in association with the terminal identification information of the terminal 6 and the item identification information of the item requested to be input by the user. Store user input information. For example, the user input information “c) thirties” is stored in association with the terminal identification information “nvb3456” and the item identification information “age”. Therefore, based on the terminal identification information, the CPU 21 can call and output the user input information stored in association with the terminal identification information.
＜情報転送サーバ３の構成＞
情報転送サーバ３は、ネットワーク８を通じて接続されたWebサーバ１から受信したアンケートの回答を、特定された転送先のWebサーバ４に転送する情報処理装置である。情報転送サーバ３は、図７に示すように、ＣＰＵ３１（情報処理装置制御手段の一例）、ＲＡＭ１２、ＲＯＭ１３、ＨＤ３４、ディスプレイ１５、入力手段１６、計時手段１７、インタフェイス１８、これらの機器を接続するバス１９を有している。 <Configuration of Information Transfer Server 3>
The information transfer server 3 is an information processing device that transfers a questionnaire answer received from the Web server 1 connected via the network 8 to the specified transfer destination Web server 4. As shown in FIG. 7, the information transfer server 3 connects a CPU 31 (an example of an information processing device control unit), a RAM 12, a ROM 13, a HD 34, a display 15, an input unit 16, a timing unit 17, an interface 18, and these devices. A bus 19 is provided.
ＣＰＵ(＝CentralProcessing Unit)３１は、ＨＤ３４等に記憶されているアプリケーションプログラム、オペレーティングシステム（ＯＳ）や制御プログラム等を実行し様々な機能を実現する。また、ＲＡＭ１２にプログラムの実行に必要な情報、ファイル等を一時的に記憶させる。 The CPU (= CentralProcessing @ Unit) 31 executes an application program, an operating system (OS), a control program, and the like stored in the HD 34 or the like to realize various functions. In addition, the RAM 12 temporarily stores information, files, and the like necessary for executing the program.
特に、ＣＰＵ３１は、ユーザ入力情報、当該ユーザ入力情報に関連付けられている項目識別情報及び転送先のWebサーバ４を識別するサーバ識別情報をWebサーバ１から受信すると、Webサーバ４への転送処理を開始する。以下、転送処理について詳しく説明する。 In particular, when the CPU 31 receives the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the CPU 31 executes the transfer processing to the Web server 4. Start. Hereinafter, the transfer process will be described in detail.
ＣＰＵ３１は、ユーザ入力情報、当該ユーザ入力情報に関連付けられている項目識別情報及び転送先のWebサーバ４を識別するサーバ識別情報をWebサーバ１から受信すると、ＨＤ３４のWebサーバ情報記憶領域３４２（後述）を参照して、受信したユーザ入力情報を転送する転送先のWebサーバ４を特定する。また、特定されたWebサーバ４に係るサーバ識別情報に対応して記憶されている入力パターンを特定する。具体的には例えば、図８に示すように、受信したユーザ入力情報に係るサーバ識別情報が「Ｗｅｂ００１」の場合、ＣＰＵ３１は、Webサーバ情報記憶領域３４２を参照して、入力パターンを「１」に特定する。また、図８に示すように、受信したユーザ入力情報に係るサーバ識別情報が「Ｗｅｂ００２」の場合には、ＣＰＵ３１は、Webサーバ情報記憶領域３４２を参照して、入力パターンを「２」に特定する。 When receiving the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the CPU 31 receives the Web server information storage area 342 (described later) of the HD. ) To specify the destination Web server 4 to which the received user input information is to be transferred. Further, the input pattern stored corresponding to the server identification information of the specified Web server 4 is specified. Specifically, for example, as illustrated in FIG. 8, when the server identification information related to the received user input information is “Web001”, the CPU 31 refers to the Web server information storage area 342 and sets the input pattern to “1”. To be specified. As shown in FIG. 8, when the server identification information related to the received user input information is “Web002”, the CPU 31 refers to the Web server information storage area 342 and specifies the input pattern as “2”. I do.
また、ＣＰＵ３１は、Webブラウザ記憶領域３４１に記憶されているWebブラウザを立ち上げ、Webブラウザを通じて、特定された転送先のWebサーバ４に係る入力フォームを動作させ、入力パターン情報記憶領域３４３（後述）を参照して、受信したユーザ入力情報を、特定した入力パターンに基づいて、入力する。即ち、ＣＰＵ３１は、転送先のWebサーバ４の入力フォームに適合するように、入力パターン情報記憶領域３４３を参照して、受信したユーザ入力情報を（必要であれば、データ形式を変換した上で）、特定した入力パターンに基づいて、入力する。 Further, the CPU 31 starts the Web browser stored in the Web browser storage area 341, operates the input form related to the specified transfer destination Web server 4 through the Web browser, and stores the input pattern information storage area 343 (described later). ), The received user input information is input based on the specified input pattern. That is, the CPU 31 refers to the input pattern information storage area 343 so as to conform to the input form of the transfer destination Web server 4 and converts the received user input information (after converting the data format if necessary, ), Input based on the specified input pattern.
次に、特定された転送先の、サーバ識別情報が「Ｗｅｂ００１」に係るWebサーバ４に係る入力フォーム（入力パターン１）が、図９に示すような構成の場合を例として、具体的に説明する。 Next, a specific description will be given, taking as an example a case where the input form (input pattern 1) of the specified transfer destination and the Web server 4 whose server identification information is “Web001” has a configuration as shown in FIG. 9. I do.
ＣＰＵ３１は、受信した「男性」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「性別」に基づいて、「性別」に係る入力要求項目に対する回答として、「男性」である旨のラジオボタンを選択する。そして、ＣＰＵ３１は、受信した「３０代」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「年齢」に基づいて、「年齢」に係る入力要求項目に対する回答として、「３０代」である旨のラジオボタンを選択する。次に、ＣＰＵ３１は、受信した「公務員」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「職業」に基づいて、「職業」に係る入力要求項目に対する回答として、「公務員」である旨のラジオボタンを選択する。そして、ＣＰＵ３１は、受信した「カレーライス」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「一番好きな料理」に基づいて、「一番好きな料理」に係る入力要求項目に対する回答として、「カレーライス」である旨のテキストデータをテキストボックス内に入力する。次に、アイコン「内容の確認へ」をクリックする。そして、アイコン「送信」（図示省略）をクリックする。 Based on the received user input information indicating “male” and the item identification information “gender” associated with the user input information, the CPU 31 determines “male” as a response to the input request item related to “gender”. Is selected. Then, based on the received user input information indicating that the user is “30s” and the item identification information “age” associated with the user input information, the CPU 31 responds to the input request item related to “age” by: Select the radio button for "30s". Next, based on the received user input information of “public servant” and the item identification information “occupation” associated with the user input information, the CPU 31 responds to the input request item related to “occupation” by: Select the radio button for "public servant". Then, the CPU 31 converts the received “curry rice” into the “most favorite dish” based on the item identification information “most favorite dish” associated with the user input information. As an answer to the input request item, text data indicating “curry and rice” is input in the text box. Next, click the icon "To confirm the contents". Then, the icon "Send" (not shown) is clicked.
次に、特定された転送先の、サーバ識別情報が「Ｗｅｂ００２」に係るWebサーバ４に係る入力フォーム（入力パターン２）が、図１０に示すような構成の場合を例として、具体的に説明する。 Next, a specific description will be given, taking as an example a case where the input form (input pattern 2) of the specified transfer destination, the server identification information of which is “Web002”, relating to the Web server 4 has a configuration as shown in FIG. I do.
ＣＰＵ３１は、受信した「男性」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「性別」に基づいて、「性別」に係る入力要求項目に対する回答として、「男性」である旨のラジオボタンを選択する。そして、ＣＰＵ３１は、受信した「３０代」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「年齢」に基づいて、「年齢」に係る入力要求項目に対する回答として、「３０代」である旨のテキストデータをテキストボックス内に入力する。次に、ＣＰＵ３１は、受信した「公務員」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「職業」に基づいて、「職業」に係る入力要求項目に対する回答として、「公務員」である旨のテキストデータをテキストボックス内に入力する。そして、ＣＰＵ３１は、受信した「カレーライス」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「一番好きな料理」に基づいて、「一番好きな料理」に係る入力要求項目に対する回答として、「カレーライス」である旨のテキストデータをテキストボックス内に入力する。次に、アイコン「内容の確認へ」をクリックする。そして、アイコン「送信」（図示省略）をクリックする。以上が転送処理についてである。 Based on the received user input information indicating “male” and the item identification information “gender” associated with the user input information, the CPU 31 determines “male” as a response to the input request item related to “gender”. Is selected. Then, based on the received user input information indicating that the user is “30s” and the item identification information “age” associated with the user input information, the CPU 31 responds to the input request item related to “age” by: Text data indicating that the user is in "30s" is input in the text box. Next, based on the received user input information of “public servant” and the item identification information “occupation” associated with the user input information, the CPU 31 responds to the input request item related to “occupation” by: Enter text data indicating that it is a "public servant" in the text box. Then, the CPU 31 converts the received “curry rice” into the “most favorite dish” based on the item identification information “most favorite dish” associated with the user input information. As an answer to the input request item, text data indicating “curry and rice” is input in the text box. Next, click the icon "To confirm the contents". Then, the icon "Send" (not shown) is clicked. The above is the transfer processing.
なお、Webサーバ４に係る入力フォームに含まれる各入力要求項目には、項目識別情報が関連付けられている。そのため、ＣＰＵ３１は、Webサーバ４に係る入力フォームに含まれる各入力要求項目の項目識別情報を参照し、当該項目識別情報と一致する項目識別情報が関連付けられたユーザ入力情報を、当該入力要求項目に対する回答として入力する。 Note that item identification information is associated with each input request item included in the input form related to the Web server 4. Therefore, the CPU 31 refers to the item identification information of each input request item included in the input form related to the Web server 4 and converts the user input information associated with the item identification information that matches the item identification information into the input request item. Enter as an answer to
このように、情報転送サーバ３が、特定された転送先のWebサーバ４に係る入力フォームを動作させ、Webサーバ１から受信したユーザ入力情報を、特定した入力パターンに基づいて入力することで、端末６から直接Webサーバ４にアクセスした場合と同様に、Webサーバ４にユーザ入力情報を入力させることができる。 As described above, the information transfer server 3 operates the input form related to the specified transfer destination Web server 4 and inputs the user input information received from the Web server 1 based on the specified input pattern. As in the case where the web server 4 is directly accessed from the terminal 6, the user input information can be input to the web server 4.
ＨＤ３４には、図７に示すように、Webブラウザが格納されたWebブラウザ記憶領域３４１と、Webサーバ情報記憶領域３４２と、入力パターン情報記憶領域３４３が設けられている。 As shown in FIG. 7, the HD 34 is provided with a Web browser storage area 341 in which a Web browser is stored, a Web server information storage area 342, and an input pattern information storage area 343.
Webサーバ情報記憶領域３４２には、図８に示すように、各Webサーバ４のサーバ識別情報と入力パターンが対応して記憶されている。従って、ＣＰＵ３１は、サーバ識別情報に基づいて、当該サーバ識別情報と対応する入力パターンを特定することができる。 As shown in FIG. 8, the server identification information of each Web server 4 and the input pattern are stored in the Web server information storage area 342 in association with each other. Therefore, based on the server identification information, the CPU 31 can specify an input pattern corresponding to the server identification information.
入力パターン情報記憶領域３４３には、各入力パターンが記憶されている。例えば、入力パターン１では、「性別を問う質問」、「年齢を問う質問」及び「職業を問う質問」については、「ラジオボタンの選択」によって入力するように記憶されている。また、「一番好きな料理を問う質問」については、「テキストデータの入力」によって入力するように記憶されている。 Each input pattern is stored in the input pattern information storage area 343. For example, in the input pattern 1, the “question for gender”, the “question for age”, and the “question for occupation” are stored so as to be input by “selection of radio button”. The "question to ask the most favorite dish" is stored so as to be input by "input of text data".
また、入力パターン２では、「性別を問う質問」については、「ラジオボタンの選択」によって入力するように記憶されている。また、「年齢を問う質問」、「職業を問う質問」及び「一番好きな料理を問う質問」については、「テキストデータの入力」によって入力するように記憶されている。 In the input pattern 2, “gender question” is stored so as to be input by “selection of radio button”. The “question for asking age”, “question for asking occupation”, and “question for asking favorite food” are stored so as to be input by “inputting text data”.
なお、本実施の形態例１では、情報転送サーバ３のＣＰＵ３１は、ユーザ入力情報をWebサーバ１から受信すると、転送先のWebサーバ４に係る入力パターンに基づいて、当該ユーザ入力情報を当該Webサーバ４に入力する構成を示した。この場合に、情報転送サーバ３のＣＰＵ３１が、Webサーバ４にユーザ入力情報の入力を試みた結果、Webサーバ４から当該ユーザ入力情報の入力を受け付けることができない旨のエラー情報を受信すると、所定の時間経過後に、再度入力を試みる構成としても良い。 In the first embodiment, when the CPU 31 of the information transfer server 3 receives the user input information from the Web server 1, the CPU 31 converts the user input information to the Web server 4 based on the input pattern of the transfer destination Web server 4. The configuration for input to the server 4 has been shown. In this case, when the CPU 31 of the information transfer server 3 receives error information indicating that the input of the user input information cannot be received from the Web server 4 as a result of attempting to input the user input information to the Web server 4, The input may be attempted again after the time elapses.
また、本実施の形態例１では、本実施の形態例１に係るプログラム及び関連データを直接ＲＡＭ１２等にロードして実行させる例を示しているが、これ以外にも、本実施の形態例１に係るプログラムを動作させる度に、既にプログラムがインストールされているＨＤ１４やＨＤ２４やＨＤ３４からＲＡＭ１２等にロードするようにしてもよい。また、本実施の形態例１に係るプログラムをＲＯＭ１３等に記憶しておき、これをメモリマップの一部をなすように構成し、直接ＣＰＵ１１やＣＰＵ２１やＣＰＵ３１で実行することも可能である。 Further, in the first embodiment, an example is shown in which the program and related data according to the first embodiment are directly loaded into the RAM 12 and the like and executed. Each time the program according to (1) is operated, the program may be loaded from the HD 14, HD24, or HD34 in which the program is already installed to the RAM 12 or the like. Further, the program according to the first embodiment may be stored in the ROM 13 or the like, configured to form a part of a memory map, and directly executed by the CPU 11, the CPU 21, or the CPU 31.
また、本実施の形態例１では、説明の便宜のため、Webサーバ１やＤＢサーバ２や情報転送サーバ３を１つの装置で実現した構成について述べているが、複数の装置にリソースを分散した構成によって実現してもよい。例えば、記憶や演算のリソースを複数の装置に分散した形に構成してもよい。或いは、Webサーバ１やＤＢサーバ２や情報転送サーバ３上で仮想的に実現される構成要素毎にリソースを分散し、並列処理を行うようにしてもよい。 In the first embodiment, for convenience of explanation, a configuration in which the Web server 1, the DB server 2, and the information transfer server 3 are realized by one device is described, but resources are distributed to a plurality of devices. It may be realized by a configuration. For example, the storage and calculation resources may be configured to be distributed to a plurality of devices. Alternatively, resources may be distributed for each component that is virtually realized on the Web server 1, DB server 2, or information transfer server 3, and parallel processing may be performed.
また、本実施の形態例１では、１台の情報転送サーバ３を用いる構成で説明したが、これは説明の便宜のためであって、限定されるものではなく、複数の情報転送サーバ３を用いる構成としても良い。例えば、１グループにつき４台で、２グループの、即ち８台の情報転送サーバ３を用いる。そして、一方のグループの４台が情報転送サーバ３として、上記の処理を続けていると、同時に行っている処理の量が過大になり、ＲＡＭ１２の容量が不足してしまう。そこで、ＲＡＭ１２の残りの容量が所定の値になると、自動的に電源がＯＦＦになり、他方のグループの４台に切り替わる構成としても良い。このように、一方のグループの情報転送サーバ３と他方のグループの情報転送サーバ３とを交互に使用する構成とすることによって、情報転送サーバ３のＲＡＭ１２の容量が不足して、動作・応答しなくなるという事態を避けることができ、情報転送サーバ３及び情報転送システムＡ全体の信頼性を高めることができる。 Further, in the first embodiment, the configuration using one information transfer server 3 has been described. However, this is for convenience of description, and is not limited. A configuration may be used. For example, two groups, that is, eight information transfer servers 3 are used, four per group. If the four devices in one group continue to perform the above processing as the information transfer server 3, the amount of processing being performed simultaneously becomes excessive, and the capacity of the RAM 12 becomes insufficient. Therefore, when the remaining capacity of the RAM 12 reaches a predetermined value, the power supply may be automatically turned off and switched to the other group of four. As described above, by using the information transfer server 3 of one group and the information transfer server 3 of the other group alternately, the capacity of the RAM 12 of the information transfer server 3 becomes insufficient, and the operation / response is not performed. It is possible to avoid the situation of disappearance, and it is possible to enhance the reliability of the information transfer server 3 and the information transfer system A as a whole.
更に、本実施の形態例１では、説明の便宜のため、Webサーバ１やＤＢサーバ２や情報転送サーバ３を、ハードウェアによって夫々１台のサーバとして動作する物理サーバで実現した構成について述べるが、ソフトウェアによって夫々１台のサーバとして動作するように物理サーバ上に構成された仮想サーバとして実現した構成であっても良い。 Furthermore, in the first embodiment, for convenience of explanation, a configuration in which the Web server 1, the DB server 2, and the information transfer server 3 are realized by physical servers each operating as one server by hardware will be described. Alternatively, a configuration realized as a virtual server configured on a physical server to operate as one server by software may be used.
また、本実施の形態例１では、説明の便宜のため、Webサーバ１やＤＢサーバ２や情報転送サーバ３を夫々独立したサーバで実現した構成について述べるが、Webサーバ１とＤＢサーバ２と情報転送サーバ３の有する全ての構成を、１つのサーバで実現した構成としても良いし、これら３つのサーバのうちのいずれか２つのサーバの有する全ての構成を、１つのサーバで実現した構成としても良い。 In the first embodiment, for convenience of explanation, a configuration in which the Web server 1, the DB server 2, and the information transfer server 3 are realized by independent servers will be described. All of the configurations of the transfer server 3 may be realized by one server, or all of the three servers may be realized by one server. good.
＜Webサーバ４及びＤＢサーバ５の構成＞
Webサーバ４は、ネットワーク７を通じて接続された情報転送サーバ３や各端末６にアンケート表示制御情報を出力し、情報転送サーバ３や各端末６から受信したユーザ入力情報を、ＤＢサーバ５に出力等する情報処理装置である。 <Configuration of Web server 4 and DB server 5>
The Web server 4 outputs the questionnaire display control information to the information transfer server 3 and each terminal 6 connected through the network 7, and outputs the user input information received from the information transfer server 3 and each terminal 6 to the DB server 5. Information processing device.
ＤＢサーバ５は、ネットワーク８を通じて接続されたWebサーバ４からの要求に応じて、記憶されているアンケート表示制御情報やユーザ入力情報等を呼び出して出力し、またWebサーバ４から受信したユーザ入力情報を記憶等する、情報処理装置である。 The DB server 5 calls and outputs the stored questionnaire display control information, user input information, and the like in response to a request from the Web server 4 connected through the network 8, and also outputs the user input information received from the Web server 4. Is an information processing device that stores the information.
つまり、Webサーバ４は、ネットワーク７を通じて接続された情報転送サーバ３や各端末６に、ＤＢサーバ５と協働してアンケート表示制御情報を出力する。また、情報転送サーバ３や各端末６から受信したユーザ入力情報は、Webサーバ４を経由して、ＤＢサーバ５に記憶される。 That is, the Web server 4 outputs questionnaire display control information to the information transfer server 3 and each terminal 6 connected via the network 7 in cooperation with the DB server 5. The user input information received from the information transfer server 3 and each terminal 6 is stored in the DB server 5 via the Web server 4.
＜端末６の構成＞
端末６は、ネットワーク７を通じて、Webサーバ１やWebサーバ４に接続可能な情報処理装置であって、例えば、デスクトップ型やノート型やタブレット型のＰＣ（＝Personal Computer）、スマートフォンである。 <Configuration of Terminal 6>
The terminal 6 is an information processing device that can be connected to the Web server 1 or the Web server 4 via the network 7, and is, for example, a desktop PC, a notebook PC, a tablet PC (= Personal Computer), or a smartphone.
端末６は、図１１に示すように、ＣＰＵ等の制御手段６１と、液晶ディスプレイ等の表示手段６２と、キーボード、あるいはタッチパネル等の入力手段６３と、プログラムであるWebブラウザが格納された、ＨＤ、あるいはフラッシュメモリ等の記憶手段６４を少なくとも有している。 As shown in FIG. 11, the terminal 6 includes a control unit 61 such as a CPU, a display unit 62 such as a liquid crystal display, an input unit 63 such as a keyboard or a touch panel, and an HD storing a Web browser as a program. Or at least storage means 64 such as a flash memory.
制御手段６１は、入力手段６３を通じて、アンケートの回答者等のユーザからWebサーバ１に接続する旨の操作を受け付けると、Webブラウザを用いて、ネットワーク７を通じてWebサーバ１にアクセスし、アンケート表示制御情報の送信を要求する。 When the control unit 61 receives an operation to connect to the Web server 1 from a user such as a respondent of the questionnaire through the input unit 63, the control unit 61 accesses the Web server 1 through the network 7 using a Web browser, and controls the display of the questionnaire. Request transmission of information.
また、制御手段６１は、Webサーバ１から自身を識別する端末識別情報を受信すると、Webブラウザを用いて、記憶手段６４に記憶させる。更に、制御手段６１は、Webサーバ１からアンケート表示制御情報を受信すると、Webブラウザを用いて解析し、アンケート内容等を表示手段６２上に表示させる。 When receiving the terminal identification information for identifying itself from the Web server 1, the control unit 61 stores the terminal identification information in the storage unit 64 using a Web browser. Further, when the control means 61 receives the questionnaire display control information from the Web server 1, it analyzes using a Web browser and displays the contents of the questionnaire on the display means 62.
また、制御手段６１は、入力手段６３を通じて、アンケートの回答者等のユーザからアンケートの回答に係るユーザ入力情報の入力操作を受け付けると、入力されたユーザ入力情報を、Webブラウザを用いて、表示手段６２上に表示させる。また、入力されたユーザ入力情報を、Webブラウザを用いて、記憶手段６４から呼び出した端末識別情報と共に、ネットワーク７を通じてWebサーバ１に出力する。 In addition, when the control unit 61 receives an input operation of user input information related to a questionnaire answer from a user such as a questionnaire respondent through the input unit 63, the input user input information is displayed using a Web browser. It is displayed on the means 62. Further, the input user input information is output to the Web server 1 through the network 7 together with the terminal identification information called from the storage unit 64 using a Web browser.
また、制御手段６１は、Webブラウザの表示画面上のバック（＝戻る）ボタンをクリックする、リロード（＝再読み込み）ボタンをクリックする等、入力手段６３を通じて、アンケートの回答者等のユーザから、アンケートの内容に関する情報と入力済みのユーザ入力情報を、再表示をする旨の操作を受け付けると、Webブラウザを用いて、Webサーバ１に対して、アンケート表示制御情報とユーザ入力情報の送信要求を、記憶手段６４から呼び出した端末識別情報と共に出力する。制御手段６１は、Webサーバ１からアンケート表示制御情報とユーザ入力情報を受信すると、Webブラウザを用いて解析し、表示手段６２上に表示させる。 In addition, the control unit 61 receives a response from a user such as a respondent to the questionnaire through the input unit 63, such as clicking a back (= return) button on the display screen of the Web browser or clicking a reload (= reload) button. When an operation for redisplaying the information on the contents of the questionnaire and the input user input information is received, a request for transmitting the questionnaire display control information and the user input information is sent to the Web server 1 using the Web browser. , Together with the terminal identification information called from the storage means 64. When receiving the questionnaire display control information and the user input information from the Web server 1, the control means 61 analyzes the information using a Web browser and displays the information on the display means 62.
＜オペレータ用端末９の構成＞
オペレータ用端末９は、ネットワーク７を通じて、Webサーバ１、ＤＢサーバ２、情報転送サーバ３に接続可能な情報処理装置であって、例えば、デスクトップ型やノート型やタブレット型のＰＣ（＝Personal Computer）である。 <Configuration of Operator Terminal 9>
The operator terminal 9 is an information processing device that can be connected to the Web server 1, the DB server 2, and the information transfer server 3 via the network 7, and is, for example, a desktop, notebook, or tablet PC (= Personal Computer). It is.
また、オペレータ用端末９は、Webサーバ１、ＤＢサーバ２、情報転送サーバ３を遠隔で制御可能に構成されている。そのため、オペレータ等は、オペレータ用端末９を操作することによって、Webサーバ１、ＤＢサーバ２、情報転送サーバ３を制御することができる。 The operator terminal 9 is configured to be able to remotely control the Web server 1, the DB server 2, and the information transfer server 3. Therefore, an operator or the like can control the Web server 1, the DB server 2, and the information transfer server 3 by operating the operator terminal 9.
従って例えば、転送先のWebサーバ４からの「半角で入力すべきところ、全角で入力されておりました」旨の入力エラー通知を、オペレータが情報転送サーバ３を通じてオペレータ用端末９で受け取った場合、当該オペレータは、オペレータ用端末９を操作することによって、Webサーバ１、ＤＢサーバ２、情報転送サーバを制御し、入力エラーに係るユーザ入力情報を、半角で再度入力する。 Therefore, for example, when the operator receives an input error notification from the transfer destination Web server 4 stating that "should be entered in half-width, but was entered in full-width" at the operator terminal 9 through the information transfer server 3. The operator controls the Web server 1, the DB server 2, and the information transfer server by operating the operator terminal 9, and re-enters user input information relating to an input error in one-byte characters.
このように、転送先のWebサーバ４からの入力エラー通知に応じて、オペレータ等が、オペレータ用端末９を操作して再度入力することによって、Webサーバ４に対する入力の精度を更に高めることができ、便宜である。 As described above, in response to the input error notification from the transfer destination Web server 4, the operator or the like operates the operator terminal 9 to input again, thereby further improving the accuracy of the input to the Web server 4. , For convenience.
＜情報転送システムＡの処理の流れ＞
次に、情報転送システムＡの処理の流れを、図１２～図１５を用いて説明する。なお、各端末６、各Webサーバ１、各ＤＢサーバ２は、夫々独立して処理を実行する。図１２に示すように、端末６は、入力手段６３を通じて、アンケートの回答者等のユーザからWebサーバ１に接続する旨の操作を受け付けると（ステップＳ１２０１）、ネットワーク７を通じてWebサーバ１にアクセスし、アンケート表示制御情報の送信を要求する（ステップＳ１２０２）。 <Process of Information Transfer System A>
Next, the flow of processing of the information transfer system A will be described with reference to FIGS. Note that each terminal 6, each Web server 1, and each DB server 2 execute processing independently. As shown in FIG. 12, when the terminal 6 receives an operation to connect to the Web server 1 from a user such as a questionnaire respondent through the input unit 63 (step S1201), the terminal 6 accesses the Web server 1 through the network 7. The user requests transmission of questionnaire display control information (step S1202).
Webサーバ１は、端末６からのアクセスを初めて認識した場合、当該端末６を識別する端末識別情報を作成し、作成した端末識別情報を端末６に出力する（ステップＳ１２０３）。端末６は、Webサーバ１から自身を識別する端末識別情報を受信すると、記憶手段６４に記憶する（ステップＳ１２０４）。 When the web server 1 recognizes the access from the terminal 6 for the first time, it creates terminal identification information for identifying the terminal 6 and outputs the created terminal identification information to the terminal 6 (step S1203). Upon receiving the terminal identification information identifying itself from the Web server 1, the terminal 6 stores the terminal identification information in the storage unit 64 (Step S1204).
Webサーバ１は、アンケート表示制御情報の送信要求を受信すると、ネットワーク８を通じて接続されたＤＢサーバ２にアンケート表示制御情報の送信要求を出力する（ステップＳ１２０５）。ＤＢサーバ２は、Webサーバ１からアンケート表示制御情報の送信要求を受け付けると、ＨＤ２４内のアンケート表示制御情報記憶領域２４１に記憶されているアンケート表示制御情報を呼び出して、Webサーバ１に出力する（ステップＳ１２０６）。Webサーバ１は、ＤＢサーバ２からアンケート表示制御情報を受信すると、当該アンケート表示制御情報を、ＨＤ１４内のアンケート表示制御情報記憶領域１４１から呼び出したアンケート表示制御情報と共に、端末６に対し出力する（ステップＳ１２０７）。なお、上述したように、Webサーバ１は、アンケートの回答者等のユーザとあたかも会話しているようなタイミングでアンケート表示制御情報を適時に出力する。端末６は、アンケート表示制御情報を受信するとWebブラウザを用いて解析し、アンケート内容等を表示手段６２上に表示する（ステップＳ１２０８）。 When receiving the request for transmitting the questionnaire display control information, the Web server 1 outputs a request for transmitting the questionnaire display control information to the DB server 2 connected through the network 8 (step S1205). When receiving the request to transmit the questionnaire display control information from the Web server 1, the DB server 2 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24 and outputs it to the Web server 1 ( Step S1206). When receiving the questionnaire display control information from the DB server 2, the Web server 1 outputs the questionnaire display control information to the terminal 6 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14 ( Step S1207). As described above, the Web server 1 outputs questionnaire display control information in a timely manner at the timing as if the user is conversing with a user such as a questionnaire respondent. Upon receiving the questionnaire display control information, the terminal 6 analyzes the information using a Web browser, and displays the contents of the questionnaire on the display unit 62 (step S1208).
なお、図１２では、Webサーバ１が端末識別情報を出力した後に、アンケート表示制御情報を出力する構成を示したが、この構成に限定されるものではなく、説明の便宜上のものである。そのため例えば、アンケート表示制御情報を出力した後に、端末識別情報を出力する構成としても良く、端末識別情報と共にアンケート表示制御情報を出力する構成としても良い。 Although FIG. 12 shows a configuration in which the Web server 1 outputs the terminal identification information and then outputs the questionnaire display control information, the configuration is not limited to this configuration and is for convenience of explanation. Therefore, for example, the configuration may be such that the terminal identification information is output after the questionnaire display control information is output, or that the questionnaire display control information is output together with the terminal identification information.
次に、図１３に示すように、端末６は、入力手段６３を通じて、アンケートの回答者等のユーザからアンケートの回答に係るユーザ入力情報の入力操作を受け付けると（ステップＳ１３０１）、記憶手段６４から呼び出した端末識別情報、ユーザ入力情報を、Webサーバ１に出力する（ステップＳ１３０２）。Webサーバ１は、端末６から端末識別情報、アンケートの回答者等のユーザによって入力されたユーザ入力情報を受信すると、端末識別情報とユーザ入力情報をＤＢサーバ２に出力する（ステップＳ１３０３）。ＤＢサーバ２は、Webサーバ１から端末識別情報と共に、ユーザ入力情報を受信すると、ユーザ入力情報記憶領域２４２に、受信した端末識別情報と同一の端末識別情報と、項目識別情報に関連付けて記憶させる（ステップＳ１３０４）。以降、端末６が、アンケートの回答者等のユーザからユーザ入力情報の入力操作を受け付けると、ステップＳ１３０１～ステップＳ１３０４を繰り返す。 Next, as shown in FIG. 13, when the terminal 6 receives an input operation of user input information related to a questionnaire response from a user such as a questionnaire respondent via the input unit 63 (step S1301), the terminal 6 receives the operation from the storage unit 64. The called terminal identification information and user input information are output to the Web server 1 (step S1302). Upon receiving the terminal identification information and the user input information input by the user such as the respondent to the questionnaire from the terminal 6, the Web server 1 outputs the terminal identification information and the user input information to the DB server 2 (Step S1303). Upon receiving the user input information together with the terminal identification information from the Web server 1, the DB server 2 stores the same terminal identification information as the received terminal identification information and the item identification information in the user input information storage area 242. (Step S1304). Thereafter, when the terminal 6 accepts an input operation of user input information from a user such as a questionnaire respondent, steps S1301 to S1304 are repeated.
Webサーバ１は、アンケートの最後の項目に係るユーザ入力情報が、端末識別情報と共に、ＤＢサーバ２に出力されたのを認識すると、当該端末識別情報と同一の端末識別情報に関連付けて記憶されているユーザ入力情報を、これらのユーザ入力情報に夫々関連付けられている項目識別情報と共に、ＤＢサーバ２のユーザ入力情報記憶領域２４２から呼び出す。そして、Webサーバ１は、呼び出したこれらの情報と、サーバ識別情報記憶領域１４２から呼び出したサーバ識別情報を、情報転送サーバ３に出力する（Ｓ１３０５）。 When recognizing that the user input information relating to the last item of the questionnaire has been output to the DB server 2 together with the terminal identification information, the web server 1 stores the user input information in association with the same terminal identification information as the terminal identification information. The user input information is called from the user input information storage area 242 of the DB server 2 together with the item identification information respectively associated with the user input information. Then, the Web server 1 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3 (S1305).
情報転送サーバ３は、ユーザ入力情報、当該ユーザ入力情報に関連付けられている項目識別情報及び転送先のWebサーバ４を識別するサーバ識別情報をWebサーバ１から受信すると、Webサーバ４への転送処理を開始する（ステップＳ１３０６）。なお、情報転送サーバ３は、各Webサーバ４に対して、夫々独立して処理を実行する。 Upon receiving the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the information transfer server 3 performs a transfer process to the Web server 4. Is started (step S1306). Note that the information transfer server 3 executes the processing for each Web server 4 independently.
転送処理について、詳しくは、情報転送サーバ３は、ユーザ入力情報、当該ユーザ入力情報に関連付けられている項目識別情報及び転送先のWebサーバ４を識別するサーバ識別情報をWebサーバ１から受信すると、ＨＤ３４のWebサーバ情報記憶領域３４２を参照して、受信したユーザ入力情報を転送する転送先のWebサーバ４を特定する。また、特定されたWebサーバ４に係るサーバ識別情報に対応して記憶されている入力パターンを特定する。また、情報転送サーバ３は、Webブラウザ記憶領域３４１に記憶されているWebブラウザを立ち上げ、Webブラウザを通じて、特定された転送先のWebサーバ４に係る入力フォームを動作させ、入力パターン情報記憶領域３４３を参照して、受信したユーザ入力情報を、特定した入力パターンに基づいて、入力する。 More specifically, when the information transfer server 3 receives from the Web server 1 the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4, With reference to the Web server information storage area 342 of the HD 34, the transfer destination Web server 4 to which the received user input information is transferred is specified. Further, the input pattern stored corresponding to the server identification information of the specified Web server 4 is specified. Further, the information transfer server 3 starts up the Web browser stored in the Web browser storage area 341, operates the input form related to the specified transfer destination Web server 4 through the Web browser, and stores the input pattern information storage area. With reference to 343, the received user input information is input based on the specified input pattern.
Webサーバ４は、情報転送サーバ３を通じて入力されたユーザ入力情報を、ＤＢサーバ５に出力する。ＤＢサーバ５は、Webサーバ４から受信したユーザ入力情報を記憶する。 The Web server 4 outputs the user input information input through the information transfer server 3 to the DB server 5. The DB server 5 stores the user input information received from the Web server 4.
ところで、端末６が、入力手段６３を通じて、アンケートの回答者等のユーザから受け付けたアンケートの回答に係るユーザ入力情報が、アンケートの回答者等のユーザによって選択された回答の選択肢であり、ＤＢサーバ２のＨＤ２４内のアンケート表示制御情報記憶領域２４１に、当該回答の選択肢に対応して相槌が記憶されている場合には、当該回答の選択肢は、ユーザ入力情報記憶領域２４２に、端末識別情報に関連付けて記憶されると共に、当該回答の選択肢に対応する相槌が端末６に対し、出力される。以下、図１４を用いて、詳しく説明する。 By the way, the user input information relating to the response to the questionnaire received from the user such as the respondent to the questionnaire by the terminal 6 via the input unit 63 is the answer option selected by the user such as the respondent to the questionnaire, and the DB server When the answer is stored in the questionnaire display control information storage area 241 in the HD 24 of No. 2 corresponding to the answer option, the answer option is stored in the user input information storage area 242 and in the terminal identification information. At the same time, the hammer corresponding to the answer option is output to the terminal 6. Hereinafter, this will be described in detail with reference to FIG.
端末６は、入力手段６３を通じて、アンケートの回答者等のユーザからアンケートの回答の選択肢の入力操作を受け付けると（ステップＳ１４０１）、記憶手段６４から呼び出した端末識別情報、入力された回答の選択肢を、Webサーバ１に出力する（ステップＳ１４０２）。Webサーバ１は、当該回答の選択肢、端末６の端末識別情報を受信すると、当該回答の選択肢と、端末識別情報をＤＢサーバ２に出力する（ステップＳ１４０３）。ＤＢサーバ２は、当該回答の選択肢と端末６の端末識別情報を受信すると、当該回答の選択肢を、ユーザ入力情報記憶領域２４２に、受信した端末識別情報と同一の端末識別情報と、項目識別情報に関連付けて記憶させる（ステップＳ１４０４）。また、ＤＢサーバ２は、ＨＤ２４内のアンケート表示制御情報記憶領域２４１に、当該回答の選択肢に対応して記憶されている相槌を呼び出して、Webサーバ１に出力する（ステップＳ１４０５）。また、Webサーバ１は、ＤＢサーバ２から相槌を受信すると、端末６に対し出力する（ステップＳ１４０６）。端末６は、相槌を受信すると、Webブラウザを用いて解析し、表示手段６２上に表示する（ステップＳ１４０７）。以降、端末６が、アンケートの回答者等のユーザからユーザ入力情報の入力操作を受け付けると、ステップＳ１４０１～ステップＳ１４０７を繰り返す。 When the terminal 6 receives an input operation of a questionnaire answer option from a user such as a questionnaire respondent via the input means 63 (step S1401), the terminal 6 reads the terminal identification information called from the storage means 64 and the input answer option. Is output to the Web server 1 (step S1402). When receiving the answer option and the terminal identification information of the terminal 6, the Web server 1 outputs the answer option and the terminal identification information to the DB server 2 (step S1403). Upon receiving the answer option and the terminal identification information of the terminal 6, the DB server 2 stores the answer option in the user input information storage area 242 in the same terminal identification information as the received terminal identification information, and in the item identification information. (Step S1404). Further, the DB server 2 calls a hammer stored in the questionnaire display control information storage area 241 in the HD 24 corresponding to the answer option, and outputs it to the Web server 1 (step S1405). Further, upon receiving the companion from the DB server 2, the Web server 1 outputs it to the terminal 6 (Step S1406). When receiving the companion, the terminal 6 analyzes it using a Web browser and displays it on the display unit 62 (step S1407). Thereafter, when the terminal 6 receives an input operation of user input information from a user such as a questionnaire respondent, steps S1401 to S1407 are repeated.
Webサーバ１は、アンケートの最後の項目に係るユーザ入力情報が、端末識別情報と共に、ＤＢサーバ２に出力されたのを認識すると、当該端末識別情報と同一の端末識別情報に関連付けて記憶されているユーザ入力情報を、これらのユーザ入力情報に夫々関連付けられている項目識別情報と共に、ＤＢサーバ２のユーザ入力情報記憶領域２４２から呼び出す。そして、Webサーバ１は、呼び出したこれらの情報と、サーバ識別情報記憶領域１４２から呼び出したサーバ識別情報を、情報転送サーバ３に出力する（ステップＳ１４０８）。 When recognizing that the user input information relating to the last item of the questionnaire has been output to the DB server 2 together with the terminal identification information, the web server 1 stores the user input information in association with the same terminal identification information as the terminal identification information. The user input information is called from the user input information storage area 242 of the DB server 2 together with the item identification information respectively associated with the user input information. Then, the Web server 1 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3 (Step S1408).
情報転送サーバ３は、ユーザ入力情報、当該ユーザ入力情報に関連付けられている項目識別情報及び転送先のWebサーバ４を識別するサーバ識別情報をWebサーバ１から受信すると、Webサーバ４への転送処理を開始する（ステップＳ１４０９）。 Upon receiving the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the information transfer server 3 performs a transfer process to the Web server 4. Is started (step S1409).
なお、図１４では、回答の選択肢を記憶した後に、対応する相槌を出力する構成を示したが、この構成に限定されるものではなく、説明の便宜上のものである。そのため例えば、相槌を出力した後に、回答の選択肢を記憶する構成としても良く、相槌を出力すると共に回答の選択肢を記憶する構成としても良い。 Although FIG. 14 shows a configuration in which the corresponding options are output after storing the answer options, the configuration is not limited to this configuration and is for convenience of explanation. Therefore, for example, the configuration may be such that the response options are stored after outputting the response, or the configuration is such that the response is output and the response options are stored.
なお、図１３のステップＳ１３０１～ステップＳ１３０４の途中で、あるいは、図１４のステップＳ１４０１～ステップＳ１４０７の途中で、図１５に示すように、端末６が、入力手段６３を通じて、アンケートの回答者等のユーザから、アンケートの内容に関する情報と入力済みのユーザ入力情報を、再表示をする旨の操作を受け付けると（ステップＳ１５０１）、Webブラウザを用いて、Webサーバ１に対して、アンケート表示制御情報及びユーザ入力情報の送信要求を、記憶手段６４から呼び出した端末識別情報と共に出力する（ステップＳ１５０２）。Webサーバ１は、アンケート表示制御情報及びユーザ入力情報の送信要求と端末識別情報を受信すると、アンケート表示制御情報及びユーザ入力情報の送信要求と端末識別情報をＤＢサーバ２に出力する（ステップＳ１５０３）。ＤＢサーバ２は、Webサーバ１からアンケート表示制御情報及びユーザ入力情報の送信要求と端末識別情報を受け付けると、ＨＤ２４内のアンケート表示制御情報記憶領域２４１に記憶されているアンケート表示制御情報を呼び出すと共に、ユーザ入力情報記憶領域２４２内を検索し、受信した端末識別情報と同一の端末識別情報に関連付けて記憶されているユーザ入力情報を呼び出して、Webサーバ１に出力する（ステップＳ１５０４）。Webサーバ１は、ＤＢサーバ２からアンケート表示制御情報等を受信すると、当該アンケート表示制御情報等を、ＨＤ１４内のアンケート表示制御情報記憶領域１４１から呼び出したアンケート表示制御情報と共に、端末６に対し出力する（ステップＳ１５０５）。端末６は、Webサーバ１からアンケート表示制御情報やユーザ入力情報を受信すると、Webブラウザを用いて解析し、アンケート内容等を表示手段６２上に表示する（ステップＳ１５０６）。そして、図１３のステップＳ１３０１、あるいは図１４のステップＳ１４０１に戻る。 In the course of steps S1301 to S1304 in FIG. 13 or in the course of steps S1401 to S1407 in FIG. 14, as shown in FIG. When an operation for redisplaying the information on the contents of the questionnaire and the input user input information is received from the user (step S1501), the questionnaire display control information and the questionnaire display control information are transmitted to the Web server 1 using the Web browser. The transmission request of the user input information is output together with the terminal identification information called from the storage unit 64 (step S1502). When receiving the request for transmitting the questionnaire display control information and the user input information and the terminal identification information, the Web server 1 outputs the request for transmitting the questionnaire display control information and the user input information and the terminal identification information to the DB server 2 (step S1503). . When receiving the transmission request of the questionnaire display control information and the user input information and the terminal identification information from the Web server 1, the DB server 2 calls up the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24, and Then, it searches the user input information storage area 242, calls the user input information stored in association with the same terminal identification information as the received terminal identification information, and outputs it to the Web server 1 (step S1504). When receiving the questionnaire display control information and the like from the DB server 2, the Web server 1 outputs the questionnaire display control information and the like to the terminal 6 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14. (Step S1505). When receiving the questionnaire display control information and the user input information from the Web server 1, the terminal 6 analyzes the information using a Web browser and displays the contents of the questionnaire on the display unit 62 (step S1506). Then, the process returns to step S1301 in FIG. 13 or step S1401 in FIG.
このように、アンケートの回答者等のユーザとあたかも会話しているようなタイミングでアンケート内容等が端末６上に表示され、また、アンケートの回答者等のユーザによって入力されたアンケートの回答に対し、相槌が端末６上に表示される構成であるため、アンケートの回答者等のユーザは実際に人と会話しているように感じ、端末６という機械に入力するというストレスをあまり感じずに、テンポ良くアンケートに回答することができる。 In this manner, the contents of the questionnaire are displayed on the terminal 6 at the timing as if they are having a conversation with the user such as the respondent of the questionnaire, and the response to the questionnaire input by the user such as the respondent of the questionnaire , So that the hammer is displayed on the terminal 6, the user such as the respondent of the questionnaire feels as if he or she is actually talking to a person, without feeling much stress of inputting to the machine of the terminal 6, Can answer the questionnaire with good tempo.
また、ユーザ入力情報が上書きされるたびに、ＤＢサーバ２が端末６の端末識別情報と関連付けて、更新して記憶する構成であるため、アンケートの回答者等のユーザが、Webブラウザ上のバック（＝戻る）ボタンをクリックした場合や、リロード（＝再読み込み）ボタンをクリックした場合等に、アンケートの内容に関する情報や、アンケートの回答者等のユーザが入力済みの回答を、端末６上に表示させることができ、便宜である。 Further, each time the user input information is overwritten, the DB server 2 associates it with the terminal identification information of the terminal 6 and updates and stores it. When the (= return) button is clicked, or when the reload (= reload) button is clicked, information on the contents of the questionnaire and the answer entered by the user such as the respondent of the questionnaire are displayed on the terminal 6. It can be displayed for convenience.
＜変形例＞
なお、本実施の形態例１では、ＤＢサーバ２のユーザ入力情報記憶領域２４２に、端末６の端末識別情報に関連付けて、アンケートの回答者等のユーザによって入力されたユーザ入力情報を記憶する構成を示した。この構成を発展させ、アンケートの回答募集を停止する等、所定の期間が経過した場合には、記憶しているユーザ入力情報をコピーして、他のサーバに送信する。そして、ＤＢサーバ２は、ユーザ入力情報記憶領域２４２に記憶されているユーザ入力情報から、端末６の端末識別情報を削除する構成としても良い。このような構成にすれば、ＤＢサーバ２では、記憶しているユーザ入力情報について機密性を保ちながら、消失・破損等させることなく保存しなければならないという要請から開放される一方、ユーザ入力情報を他の用途に利用できるようになるため、便宜である。 <Modification>
In the first embodiment, the user input information input by a user such as a questionnaire respondent is stored in the user input information storage area 242 of the DB server 2 in association with the terminal identification information of the terminal 6. showed that. This configuration is developed to copy the stored user input information and transmit it to another server when a predetermined period elapses, for example, when the response to the questionnaire is stopped. Then, the DB server 2 may be configured to delete the terminal identification information of the terminal 6 from the user input information stored in the user input information storage area 242. With such a configuration, the DB server 2 is released from the requirement that the stored user input information must be stored without loss or damage while maintaining confidentiality. Can be used for other purposes, which is convenient.
また、本実施の形態例１では、Webサーバ１は、受信したアンケートの回答の選択肢について、ＤＢサーバ２のアンケート表示制御情報記憶領域２４１内に、対応する相槌が記憶されている場合には、当該相槌を、端末６に対し出力し、相槌を出力するタイミングは、アンケートの回答者等のユーザとあたかも会話しているように適時に出力する構成を示した。そして、本実施の形態例１では、ユーザと「きょうへい」という人間が１対１で会話する構成を示した。しかし、この構成に限定されるものではなく、図１６に示すように、あたかもグループチャットのように、ユーザと複数の人間が会話しているように随時相槌を出力する構成としても良い。図１６に示す例では、ユーザからの回答に対し、「きょうへい」と「きよし」という２名が相槌を打つ構成である。 Further, in the first embodiment, the Web server 1 stores, in the questionnaire display control information storage area 241 of the DB server 2, a corresponding companion for the option of the received questionnaire answer, The configuration has been described in which the companion is output to the terminal 6 and the timing of outputting the companion is output in a timely manner as if having a conversation with a user such as a questionnaire respondent. In the first embodiment, the configuration is shown in which the user and the person “Today” talk one-on-one. However, the present invention is not limited to this configuration. As shown in FIG. 16, it is also possible to output a hammer at any time as if a user and a plurality of people are having a conversation, as in a group chat. In the example shown in FIG. 16, two people, “Kyohei” and “Kiyoshi” hit each other in response to a response from the user.
また、本実施の形態例１では、ＤＢサーバ２が、アンケートの回答の各選択肢に対応させて相槌を記憶し、Webサーバ１が、端末６からアンケートの回答の選択肢を受信すると、当該回答の選択肢に対応する相槌を出力する構成を示した。しかし、この構成に限定されるものではなく、ＤＢサーバ２が、キーワードに対応させて相槌を記憶し、Webサーバ１が、端末６からアンケートの回答に含まれる特定のキーワードを受信すると、当該キーワードに対応する相槌を出力する構成としても良い。 Further, in the first embodiment, when the DB server 2 stores the answer in association with each option of the answer to the questionnaire, and when the Web server 1 receives the option of the answer to the questionnaire from the terminal 6, the DB server 2 receives the answer. The configuration to output the companion corresponding to the choice was shown. However, the present invention is not limited to this configuration. When the DB server 2 stores a match in association with a keyword, and the Web server 1 receives a specific keyword included in a questionnaire response from the terminal 6, May be output.
（実施の形態例２）
上述した実施の形態例１では、アンケートに対し情報転送システムを適用した例を示したが、本発明はこの構成に限定されるものではなく、例えば、ＥＣ（＝Electronic Commerce、電子商取引）サイトを通じて、商品やサービスの購入を申し込む際に、ユーザに必要な情報を入力させる入力フォームに対して、本発明を適用することも可能である。また例えば、eラーニングを受講した際に、ユーザに問題演習の回答を入力させる入力フォームに対して、本発明を適用することも可能である。つまり、本発明は、ユーザに入力を要求する項目を端末６上に表示し、ユーザに情報を入力させるものであれば、適用可能である。 (Embodiment 2)
In the first embodiment described above, an example in which the information transfer system is applied to the questionnaire has been described. However, the present invention is not limited to this configuration. For example, through an EC (= Electronic Commerce) site The present invention can also be applied to an input form that allows a user to input necessary information when applying for purchase of a product or service. Further, for example, the present invention can be applied to an input form for allowing a user to input a response to a problem exercise when e-learning is attended. That is, the present invention is applicable as long as an item that requires the user to input is displayed on the terminal 6 and the user inputs information.
また、上述した実施の形態例１では、アンケートの回答者等のユーザとあたかも会話しているようなタイミングでアンケート内容等が端末６上に表示され、また、アンケートの回答者等のユーザによって入力されたアンケートの回答に対し、相槌が端末６上に表示される構成を示した。しかし、本発明はこの構成に限定されるものではなく、アンケートの回答者等のユーザによって入力されたアンケートの回答に対して、相槌は表示されないが、アンケートの回答者等のユーザとあたかも会話しているようなタイミングでアンケート内容等が端末６上に表示される構成としても良い。 In the above-described first embodiment, the contents of the questionnaire are displayed on the terminal 6 at the timing as if they are having a conversation with the user such as the respondent of the questionnaire. A configuration is shown in which a soutake is displayed on the terminal 6 in response to the answered questionnaire. However, the present invention is not limited to this configuration, and a hammer is not displayed for a response to a questionnaire input by a user such as a respondent of a questionnaire, but it is as if the user responded to the questionnaire. The content of the questionnaire and the like may be displayed on the terminal 6 at such a timing.
以下、本実施の形態例２では、ＥＣサイトを通じて、商品やサービスの購入を申し込む際に、購入者等のユーザに必要な情報を入力させる入力フォームに対して本発明を適用し、相槌は表示されないが、商品の購入者等のユーザとあたかも会話しているようなタイミングで、商品等の購入に必要な情報を入力させるための入力要求項目等が端末６上に表示される構成について、例示的に説明する。なおここでは、上述した実施の形態例１及び変形例で示した構成と異なる構成についてのみ説明し、同様の構成については、説明を省略する。 Hereinafter, in the second embodiment, the present invention is applied to an input form that allows a user such as a purchaser to input necessary information when applying for purchase of a product or service through an EC site, and Although not shown, an example of a configuration in which an input request item or the like for inputting information necessary for purchasing a product or the like is displayed on the terminal 6 at a timing as if talking with a user such as a product purchaser is illustrated. Will be explained. Here, only the configuration different from the configuration shown in the first embodiment and the modification will be described, and the description of the same configuration will be omitted.
Webサーバ１のＣＰＵ１１が、端末６に対し、商品等の購入に必要な情報を入力させるための入力要求項目表示制御情報を出力するタイミングは、購入者等のユーザとあたかも会話しているように適時に、入力要求項目表示制御情報を出力する。例えば、ＣＰＵ１１は、図１７（a）に示すように、前文１「ようこそ。それではこれから、お客様に商品をお届けするための情報について、順にご入力をお願い致します。」を端末６に出力し、待機する。そして、ＣＰＵ１１は、計時手段１７を参照して所定の時間（ex.２秒）が経過したことを認識すると、図１７（b）に示すように、入力要求項目１「苗字と名前を教えて下さい」、苗字と名前に分かれた入力欄、及びアイコン「ＯＫ」を端末６に出力する。図１７（c）に示すように、ＣＰＵ１１は、ユーザによる苗字・名前（ユーザ入力情報の一例）の入力を認識し、アイコン「ＯＫ」がクリックされた旨の命令を受信すると、入力要求項目２「苗字と名前のフリガナを教えて下さい」、苗字と名前に分かれた入力欄、及びアイコン「ＯＫ」を端末６に出力する。図１７（d）に示すように、ＣＰＵ１１は、ユーザによる苗字及び名前のフリガナ（ユーザ入力情報の一例）の入力を認識し、アイコン「ＯＫ」がクリックされた旨の命令を受信すると、入力要求項目３「住所を教えて下さい」、住所用の入力欄、及びアイコン「ＯＫ」を端末６に出力する。以降、ＣＰＵ１１は、「連絡先電話番号」、「連絡先メールアドレス」、「お支払方法（クレジットカード払い、銀行振り込み、コンビニ払い）」、「クレジットカード番号（クレジットカード払いの場合）」、「セキュリティコード（＝クレジットカード裏面の署名欄に記載された３桁の番号、クレジットカード払いの場合）」、「クレジットカードの有効期限（クレジットカード払いの場合）」等の各入力要求項目について、同様の流れを繰り返す。なお、「連絡先電話番号」～「クレジットカードの有効期限」は、全て「ユーザ入力情報」の一例である。そして最後に、ＣＰＵ１１は、ユーザによる「クレジットカードの有効期限」の入力を認識し、アイコン「ＯＫ」がクリックされた旨の命令を受信すると、結語１「ありがとうございました」を端末６に出力する。 The timing at which the CPU 11 of the Web server 1 outputs the input request item display control information for allowing the terminal 6 to input information necessary for purchasing a product or the like is as if a user such as a purchaser is talking. Outputs input request item display control information in a timely manner. For example, as shown in FIG. 17A, the CPU 11 outputs to the terminal 6 the preamble 1 “Welcome. Then, please input information for delivering products to customers in order.” ,stand by. When the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time counting means 17, as shown in FIG. 17B, the input request item 1 "Tell me your last name and name" "Please", an input field divided into a family name and a name, and an icon "OK" are output to the terminal 6. As shown in FIG. 17C, when the CPU 11 recognizes the input of the last name / name (an example of the user input information) by the user and receives a command indicating that the icon “OK” has been clicked, the input request item 2 is displayed. "Please tell me the reading of the last name and name", an input field divided into last name and name, and the icon "OK" are output to the terminal 6. As shown in FIG. 17D, when the CPU 11 recognizes the input of the last name and the name of the user (an example of the user input information) by the user and receives a command indicating that the icon “OK” has been clicked, an input request is made. The item 3 "Please tell me your address", an input box for the address, and the icon "OK" are output to the terminal 6. Thereafter, the CPU 11 executes “contact telephone number”, “contact mail address”, “payment method (credit card payment, bank transfer, convenience store payment)”, “credit card number (for credit card payment)”, “ The same applies to input request items such as "security code (= three-digit number written in the signature field on the back of the credit card, when paying by credit card)" and "expiration date of credit card (when paying by credit card)" Repeat the flow. Note that “contact telephone number” to “expiration date of credit card” are all examples of “user input information”. Finally, when the CPU 11 recognizes the input of the “expiration date of the credit card” by the user and receives an instruction that the icon “OK” is clicked, the CPU 11 outputs the conclusion 1 “Thank you” to the terminal 6. .
上述したように、Webサーバ１のＣＰＵ１１は、購入者等のユーザによって入力されたユーザ入力情報を受信すると、次の入力要求項目等を出力する。 As described above, upon receiving the user input information input by the user such as the purchaser, the CPU 11 of the Web server 1 outputs the next input request item or the like.
また、ＣＰＵ１１は、端末６から端末識別情報と共に、商品の購入者等のユーザによって入力された、最後の入力要求項目に係るユーザ入力情報が、端末識別情報と共に、ＤＢサーバ２に出力されたのを認識すると、当該端末識別情報と同一の端末識別情報に関連付けて記憶されているユーザ入力情報を、これらのユーザ入力情報に夫々関連付けられている項目識別情報と共に、ＤＢサーバ２のユーザ入力情報記憶領域２４２から呼び出す。そして、ＣＰＵ１１は、呼び出したこれらの情報と、サーバ識別情報記憶領域１４２から呼び出したサーバ識別情報を、情報転送サーバ３に出力する。 Further, the CPU 11 outputs the user input information on the last input request item, which is input by the user such as the purchaser of the product from the terminal 6 together with the terminal identification information, to the DB server 2 together with the terminal identification information. When the user input information is recognized, the user input information stored in association with the same terminal identification information as the terminal identification information is stored in the DB server 2 together with the item identification information respectively associated with the user input information. Called from area 242. Then, the CPU 11 outputs the called information and the server identification information called from the server identification information storage area 142 to the information transfer server 3.
情報転送サーバ３のＣＰＵ３１は、ユーザ入力情報、当該ユーザ入力情報に関連付けられている項目識別情報及び転送先のWebサーバ４を識別するサーバ識別情報をWebサーバ１から受信すると、Webサーバ４への転送処理を開始する。 When the CPU 31 of the information transfer server 3 receives the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the CPU 31 sends the information to the Web server 4. Start the transfer process.
転送処理について、詳しくは、ＣＰＵ３１は、ユーザ入力情報、当該ユーザ入力情報に関連付けられている項目識別情報及び転送先のWebサーバ４を識別するサーバ識別情報をWebサーバ１から受信すると、ＨＤ３４のWebサーバ情報記憶領域３４２を参照して、受信したユーザ入力情報を転送する転送先のWebサーバ４を特定する。また、特定されたWebサーバ４に係るサーバ識別情報に対応して記憶されている入力パターンを特定する。 More specifically, when the CPU 31 receives the user input information, the item identification information associated with the user input information, and the server identification information for identifying the transfer destination Web server 4 from the Web server 1, the CPU 31 executes the transfer processing of the HD 34. With reference to the server information storage area 342, the transfer destination Web server 4 to which the received user input information is transferred is specified. Further, the input pattern stored corresponding to the server identification information of the specified Web server 4 is specified.
また、ＣＰＵ３１は、Webブラウザ記憶領域３４１に記憶されているWebブラウザを立ち上げ、Webブラウザを通じて、特定された転送先のWebサーバ４に係る入力フォームを動作させ、入力パターン情報記憶領域３４３を参照して、受信したユーザ入力情報を、特定した入力パターンに基づいて、入力する。即ち、ＣＰＵ３１は、転送先のWebサーバ４の入力フォームに適合するように、入力パターン情報記憶領域３４３を参照して、受信したユーザ入力情報を（必要であれば、データ形式を変換した上で）、特定した入力パターンに基づいて、入力する。 Further, the CPU 31 starts the Web browser stored in the Web browser storage area 341, operates the input form related to the specified transfer destination Web server 4 through the Web browser, and refers to the input pattern information storage area 343. Then, the received user input information is input based on the specified input pattern. That is, the CPU 31 refers to the input pattern information storage area 343 so as to conform to the input form of the transfer destination Web server 4 and converts the received user input information (after converting the data format if necessary, ), Input based on the specified input pattern.
以下、特定された転送先のWebサーバ４に係る入力フォームが、図１８に示すような構成の場合を例として、具体的に説明する。 Hereinafter, a specific description will be given, taking as an example a case where the input form relating to the specified transfer destination Web server 4 has a configuration as shown in FIG.
ＣＰＵ３１は、図１８（a）に示すように、受信した「山田」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「苗字」に基づいて、「苗字」に係る入力要求項目に対する回答として、「山田」である旨のテキストデータをテキストボックス内に入力する。また、受信した「一郎」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「名前」に基づいて、「名前」に係る入力要求項目に対する回答として、「一郎」である旨のテキストデータをテキストボックス内に入力する。そして、受信した「ヤマダ」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「苗字のフリガナ」に基づいて、「苗字のフリガナ」に係る入力要求項目に対する回答として、「ヤマダ」である旨のテキストデータをテキストボックス内に入力する。また、受信した「イチロウ」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「名前のフリガナ」に基づいて、「名前のフリガナ」に係る入力要求項目に対する回答として、「イチロウ」である旨のテキストデータをテキストボックス内に入力する。次に、ＣＰＵ３１は、受信した「東京都新宿下落合１１－２－１」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「住所」に基づいて、「住所」に係る入力要求項目に対する回答として、「東京都新宿下落合１１－２－１」である旨のテキストデータをテキストボックス内に入力する。そして、ＣＰＵ３１は、受信した「０３－１２３４－５６７８」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「連絡先電話番号」に基づいて、「連絡先電話番号」に係る入力要求項目に対する回答として、「０３－１２３４－５６７８」である旨のテキストデータをテキストボックス内に入力する。 As shown in FIG. 18A, the CPU 31 determines the input request item related to “Last name” based on the received user input information of “Yamada” and the item identification information “Last name” associated with the user input information. Is entered in the text box as text data indicating that "Yamada". In addition, based on the received user input information of “Ichiro” and the item identification information “Name” associated with the user input information, “Ichiro” is a response to the input request item related to “Name”. Enter text data in the text box. Then, based on the received user input information of “Yamada” and the item identification information “Friana of last name” associated with the user input information, “Yamada” is used as a response to the input request item related to “Friana of last name”. Is input in the text box. Also, based on the received user input information of “Ichiro” and the item identification information “Name reading” associated with the user input information, “Ichiro” Is input in the text box. Next, based on the received user input information of “Shinjuku Shimo-Ochiai 11-2-1, Tokyo” and the item identification information “address” associated with the user input information, the CPU 31 issues an input request for “address”. As an answer to the item, text data to the effect that "Shinjuku Shimo-Ochiai 11-2-1, Tokyo" is entered in the text box. Then, based on the received user input information of “03-1234-5678” and the item identification information “contact telephone number” associated with the user input information, the CPU 31 inputs the “contact telephone number”. As an answer to the request item, text data indicating "03-1234-5678" is input in the text box.
次に、ＣＰＵ３１は、図１８（b）に示すように、受信した「i.yamada＠tmail.com」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「連絡先メールアドレス」に基づいて、「連絡先メールアドレス」に係る入力要求項目に対する回答として、「i.yamada＠tmail.com」である旨のテキストデータをテキストボックス内に入力する。そして、ＣＰＵ３１は、受信した「クレジットカード払い」である旨のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「お支払方法」に基づいて、「お支払い方法」に係る入力要求項目に対する回答として、「クレジットカード払い」である旨のラジオボタンを選択する。次に、ＣＰＵ３１は、受信した「１２３４－５６７８－１２３４－５６７８」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「クレジットカード番号」に基づいて、「クレジットカード番号」に係る入力要求項目に対する回答として、「１２３４－５６７８－１２３４－５６７８」である旨のテキストデータをテキストボックス内に入力する。そして、ＣＰＵ３１は、受信した「１１１」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「セキュリティコード」に基づいて、「セキュリティコード」に係る入力要求項目に対する回答として、「１１１」である旨のテキストデータをテキストボックス内に入力する。 Next, as shown in FIG. 18B, the CPU 31 receives the user input information of the received “i.yamada@tmail.com” and the item identification information “contact mail address” associated with the user input information. As a response to the input request item relating to the "contact mail address", text data indicating that "i.yamada@tmail.com" is input in the text box based on. Then, based on the received user input information of “credit card payment” and the item identification information “payment method” associated with the user input information, the CPU 31 issues an input request for “payment method”. As a response to the item, a radio button indicating "credit card payment" is selected. Next, based on the received user input information of “1234-5678-1234-5678” and the item identification information “credit card number” associated with the user input information, the CPU 31 sets the “credit card number”. As an answer to the input request item, text data indicating "1234-5678-1234-5678" is input into the text box. Then, based on the received user input information of “111” and the item identification information “security code” associated with the user input information, the CPU 31 determines “111” as a response to the input request item related to “security code”. Is input in the text box.
次に、ＣＰＵ３１は、図１８（c）に示すように、受信した「２５／１２／２０２０」のユーザ入力情報及び当該ユーザ入力情報に関連付けられている項目識別情報「クレジットカードの有効期限」に基づいて、「クレジットカードの有効期限」に係る入力要求項目に対する回答として、「２５／１２／２０２０」である旨のテキストデータをテキストボックス内に入力する。そして、アイコン「内容の確認へ」をクリックする。次に、アイコン「送信」（図示省略）をクリックする。 Next, as shown in FIG. 18C, the CPU 31 stores the received user input information of “25/12/2020” and the item identification information “expiration date of credit card” associated with the user input information. Based on this, text data indicating "25/12/2020" is input in the text box as a response to the input request item related to "expiration date of credit card". Then, click the icon "Confirmation of contents". Next, the icon "Send" (not shown) is clicked.
このように、情報転送サーバ３が、特定された転送先のWebサーバ４に係る入力フォームを動作させ、Webサーバ１から受信したユーザ入力情報を、特定した入力パターンに基づいて入力することで、端末６から直接Webサーバ４にアクセスした場合と同様に、Webサーバ４を通じてＤＢサーバ５に入力情報を入力させることができる。 As described above, the information transfer server 3 operates the input form related to the specified transfer destination Web server 4 and inputs the user input information received from the Web server 1 based on the specified input pattern. As in the case where the Web server 4 is directly accessed from the terminal 6, input information can be input to the DB server 5 through the Web server 4.
なお、本実施の形態例１及び２では、ユーザから情報の入力を受け付けるユーザインタフェイスとして、プルダウンメニュー、ラジオボタン、テキストボックスを用いる構成を示したが、この構成に限定されるものではない。例えば、ユーザインタフェイスとして、カレンダー、ポップアップメニュー、チェックボックスを用いる構成としても良い。 In the first and second embodiments, the configuration using the pull-down menu, the radio button, and the text box as the user interface for receiving the input of information from the user has been described, but the present invention is not limited to this configuration. For example, a configuration using a calendar, a pop-up menu, and a check box as the user interface may be adopted.
＜変形例＞
ところで、上述した実施の形態例１及び２や、変形例で示された本発明では、ユーザによって、端末６を通じて入力されたアンケートの回答や商品等の購入の際に入力させたユーザ入力情報は、Webサーバ１、情報転送サーバ３を経由して、転送先であるWebサーバ４に入力される。 <Modification>
By the way, in the first and second embodiments described above and the present invention shown in the modified examples, the user input information input by the user when answering a questionnaire input through the terminal 6 or purchasing a product or the like is , Via the web server 1 and the information transfer server 3, and is input to the web server 4 as the transfer destination.
そして、実施の形態例２で示したように、商品やサービスの購入を申し込む際に、購入者等のユーザに必要な情報を入力させる入力フォームに対して本発明を適用する場合に、購入者等のユーザに入力させたユーザ入力情報の中に、クレジットカードに関連する情報（クレジットカード番号、セキュリティコード、クレジットカードの有効期限等）が含まれている場合がある。このクレジットカードに関連する情報は、個人情報・機密情報であって、取引の当事者以外の第三者には知られるべきではない。 As described in the second embodiment, when applying the present invention to an input form for allowing a user such as a purchaser to input necessary information when applying for purchase of a product or service, In some cases, information related to a credit card (a credit card number, a security code, an expiration date of a credit card, etc.) is included in the user input information input by the user. The information related to the credit card is private information and confidential information and should not be known to third parties other than the parties to the transaction.
そこで、このクレジットカードに関連する情報について、ＤＢサーバ２が受信すると、ユーザ入力情報記憶領域２４２内に暗号化して記憶する。そして、情報転送サーバ３に出力する際に、Webサーバ１は、トークン（＝暗号鍵、一度しか使用できないパスワード）を用いて、当該情報を復号化する。このような構成としても良い。このような構成とすれば、クレジットカードに関連する情報の機密性が保持され、便宜である。 Therefore, when the DB server 2 receives the information related to the credit card, the information is encrypted and stored in the user input information storage area 242. Then, when outputting the information to the information transfer server 3, the Web server 1 decrypts the information using a token (= encryption key, password that can be used only once). Such a configuration may be adopted. With such a configuration, confidentiality of information related to the credit card is maintained, which is convenient.
Ａ：情報転送システム、
１：Webサーバ、
１１：ＣＰＵ、１２：ＲＡＭ、１３：ＲＯＭ、１４：ＨＤ、１４１：アンケート表示制御情報記憶領域、１４２：サーバ識別情報記憶領域、１５：ディスプレイ、１６：入力手段、１７：計時手段、１８：インタフェイス、１９：バス、
２：ＤＢサーバ、
２１：ＣＰＵ、２４：ＨＤ、２４１：アンケート表示制御情報記憶領域、２４２：ユーザ入力情報記憶領域、
３：情報転送サーバ、
３１：ＣＰＵ、３４：ＨＤ、３４１：Webブラウザ記憶領域、３４２：Webサーバ情報記憶領域、３４３：入力パターン情報記憶領域、
４：Webサーバ、
５：ＤＢサーバ、
６：端末、
６１：制御手段、６２：表示手段、６３：入力手段、６４：記憶手段、
７：ネットワーク、
８：ネットワーク、
９：オペレータ用端末
 
  A: Information transfer system,
1: Web server,
11: CPU, 12: RAM, 13: ROM, 14: HD, 141: questionnaire display control information storage area, 142: server identification information storage area, 15: display, 16: input means, 17: clock means, 18: interface Faith, 19: Bus,
2: DB server,
21: CPU, 24: HD, 241: Questionnaire display control information storage area, 242: User input information storage area,
3: Information transfer server
31: CPU, 34: HD, 341: Web browser storage area, 342: Web server information storage area, 343: Input pattern information storage area,
4: Web server,
5: DB server,
6: Terminal,
61: control means, 62: display means, 63: input means, 64: storage means,
7: Network,
8: Network,
9: Terminal for operator

Claims (4)

  1. ユーザより情報の入力を受け付ける情報受付情報処理装置から受信したユーザ入力情報を、ユーザより情報の入力を受け付ける転送先情報処理装置に転送する情報転送情報処理装置であって、
    当該情報転送情報処理装置は、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力する情報処理装置制御手段を有することを特徴とする、情報転送情報処理装置。     An information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a transfer destination information processing apparatus that receives input of information from a user,
    The information transfer information processing device inputs the user input information to the transfer destination information processing device with reference to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit. An information transfer information processing device comprising a control unit.
  2. ユーザより情報の入力を受け付ける情報受付情報処理装置から受信したユーザ入力情報を、ユーザより情報の入力を受け付ける転送先情報処理装置に転送する情報転送情報処理装置を用いた方法であって、
    当該情報転送情報処理装置は、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力するステップを有することを特徴とする、方法。     A method using an information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a destination information processing apparatus that receives input of information from a user,
    The information transfer information processing device includes a step of inputting the user input information to the transfer destination information processing device with reference to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit. A method, comprising:
  3. ユーザより情報の入力を受け付ける情報受付情報処理装置から受信したユーザ入力情報を、ユーザより情報の入力を受け付ける転送先情報処理装置に転送する情報転送情報処理装置に、手順を実行させるプログラムであって、
    当該情報転送情報処理装置に、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力する情報処理装置制御手段として機能させることを特徴とする、プログラム。     A program for causing an information transfer information processing apparatus that transfers user input information received from an information reception information processing apparatus that receives input of information from a user to a destination information processing apparatus that receives input of information from a user to execute a procedure. ,
    An information processing apparatus configured to input the user input information to the destination information processing apparatus by referring to an input pattern of the destination information processing apparatus stored in an input pattern information storage unit; A program characterized by functioning as control means.
  4. ユーザより情報の入力を受け付ける情報受付情報処理装置と、ユーザより情報の入力を受け付ける転送先情報処理装置と、前記情報受付情報処理装置から受信したユーザ入力情報を、前記転送先情報処理装置に転送する情報転送情報処理装置とを有する情報転送システムであって、
    前記情報転送情報処理装置は、入力パターン情報記憶手段に記憶されている、前記転送先情報処理装置の入力パターンを参照して、前記ユーザ入力情報を前記転送先情報処理装置に入力することを特徴とする、情報転送システム。
     
     
     
          An information receiving information processing device for receiving information input from a user, a transfer destination information processing device for receiving information input from a user, and transferring user input information received from the information receiving information processing device to the transfer destination information processing device An information transfer system comprising:
    The information transfer information processing device inputs the user input information to the transfer destination information processing device with reference to an input pattern of the transfer destination information processing device stored in an input pattern information storage unit. Information transfer system.



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JP2017126867A (en) * 2016-01-13 2017-07-20 株式会社ショーケース・ティービー Data management system, data management program, communication terminal and data management server
JP2018081538A (en) * 2016-11-17 2018-05-24 株式会社Ｍｏｄｕｌａｙ Information processing apparatus, method using information processing apparatus, and program

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