JP2018081538A - Information processing apparatus, method using information processing apparatus, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a form navigation system for prompting a user to input information in an interactive manner.SOLUTION: A form navigation system comprises a Web server 1, a DB server 2, and terminals 3 connected to the Web server 1 in a communicable manner. The Web server 1 includes information processing apparatus control means for, upon reception of user input information inputted by a user from the terminal 3, outputting a response stored in the DB 2 corresponding to the user input information, and the terminal 3 includes display means for displaying the user input information and the response, and input means for accepting an input of information from the user.SELECTED DRAWING: Figure 1

Description

The present invention relates to a form navigation system that prompts users to input information in an interactive manner.

Questionnaires (= question surveys) grasp the consciousness and behavior patterns of survey subjects, for example, to conduct future sales promotion activities effectively, for new store opening surveys, or to obtain hints for product development Therefore, it is desirable for surveyors such as companies to have more survey subjects to answer.

As a method for collecting questionnaires, for example, there are methods of individually inquiring by telephone or calling and stopping a person on the road. However, conventional questionnaires based on manual collection are labor intensive, time consuming and costly.

Therefore, in order to reduce labor, time, and cost, a configuration is disclosed in which a questionnaire is displayed on an Internet homepage and an answer is input.

For example, Patent Document 1 discloses the following configuration. As shown in FIG. 3, the mouse cursor is moved on the “double circle” on the screen of the personal computer, and the mouse button is left-clicked to select any answer of each questionnaire item. When the answer for each questionnaire item is completed, the mouse cursor is moved on the “send button” on the personal computer screen, and the mouse button is left-clicked to send the answer.

JP-A-11-282828

In addition, when purchasing goods or services via the Internet, the purchaser inputs information necessary for payment of the name, address, contact information, credit card number, etc. It is necessary to get.

However, the conventional input form for purchasing questionnaires and products is simply a form in which questions are enumerated and answers are entered in order, and necessary information for payment, product shipment, etc. is entered in order. In some cases, users such as respondents and purchasers get bored on the way, become troublesome, and do not input answers and information until the end.

Accordingly, an object of the present invention is to provide a form navigation system that prompts the user to input information in an interactive manner.

The invention of claim 1
A form navigation system comprising an information processing device and a terminal communicably connected to the information processing device,
The information processing apparatus includes:
An information processing device control unit that outputs user information stored in correspondence with the user input information when receiving user input information input by the user from the terminal;
The terminal
Display means for displaying the user input information and the conflict;
The form navigation system has input means for receiving input of information from the user.

The invention of claim 2
The information processing apparatus control means further includes
When the user input information is received from the terminal, the user input information is stored in association with identification information for identifying the terminal,
The user input information stored in association with the same identification information as the received identification information is output when an output request for outputting the identification information and the user input information is received from the terminal. The form navigation system described in 1 was used.

According to the present invention, a user feels as if he / she is actually talking to a person and can input answers, information, and the like with a good tempo without feeling much stress of inputting into a machine called a terminal.

It is a schematic block diagram of the form navigation system of Embodiment 1 of this invention. It is a conceptual diagram which shows illustartively the whole structure of the web server of the form navigation system of Embodiment 1 of this invention. (A)-(d) is the figure which showed all the display screens of the terminal of the form navigation system of Embodiment 1 of this invention exemplarily. It is a conceptual diagram which shows illustartively the whole structure of DB server of the form navigation system of Embodiment 1 of this invention. It is the figure which showed typically the structure of the questionnaire content in HD questionnaire display control information storage area of DB server of the form navigation system of Embodiment 1 of this invention. It is the figure which showed typically the structure of the questionnaire response information storage area | region of HD of DB server of the form navigation system of Embodiment 1 of this invention. It is a conceptual diagram which shows illustartively the whole structure of the terminal of the form navigation system of Embodiment 1 of this invention. It is a flowchart which shows the flow of operation | movement of the form navigation system of Embodiment 1 of this invention. It is a flowchart which shows the flow of operation | movement of the form navigation system of Embodiment 1 of this invention. It is a flowchart which shows the flow of operation | movement of the form navigation system of Embodiment 1 of this invention. It is a flowchart which shows the flow of operation | movement of the form navigation system of Embodiment 1 of this invention. It is a figure which shows the contrast of questionnaire display control information displayed on the terminal of the form navigation system of Embodiment 1 of this invention exemplarily.

(Embodiment 1)
Embodiment 1 of the present invention will be described below with reference to the drawings. FIG. 1 is a schematic configuration diagram of a navigation system A of a form (a set of elements for receiving input from a user) of the present invention.

<Configuration of form navigation system A>
The form navigation system A is mainly composed of a Web (Web) server 1, a DB (database) server 2, and a terminal 3. The Web server 1 and each terminal 3 are connected to be communicable through a network 4 such as the Internet. Yes. Further, the Web server 1 and the DB server 2 are connected through a network 5 so that they can communicate with each other. Although three terminals 3 are shown in FIG. 1, the present invention is not limited to this configuration, and the number of terminals 3 may be one or more.

<Configuration of Web server 1>
The Web server 1 is an information processing apparatus that outputs questionnaire display control information to each terminal 3 connected through the network 4 and outputs a questionnaire response received from each terminal 3 to the DB server 2. As shown in FIG. 2, the Web server 1 connects a CPU 11 (an example of an information processing device control unit), a RAM 12, a ROM 13, an HD 14, a display 15, an input unit 16, a timing unit 17, an interface 18, and these devices. A bus 19 is provided.

A CPU (= Central Processing Unit) 11 executes an application program, an operating system (OS), a control program, and the like stored in the HD 14 to realize various functions. The RAM 12 temporarily stores information, files, etc. necessary for program execution.

In particular, when receiving a request for transmitting questionnaire display control information from the terminal 3, the CPU 11 outputs a request for transmitting questionnaire display control information to the DB server 2 connected through the network 5. Further, when receiving the questionnaire display control information from the DB server 2, the CPU 11 outputs the questionnaire display control information to the terminal 3 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14.

Further, the timing at which the CPU 11 outputs the questionnaire display control information to the terminal 3 is output in a timely manner as if it is talking to a user such as a respondent of the questionnaire. Hereinafter, the case where the sentence which shows the contents of a questionnaire among questionnaire display control information is outputted in detail is explained in detail. Note that FIG. 3 shown below shows a state in which a sentence indicating the contents of the questionnaire output by the CPU 11 is displayed on the display means 32 of the terminal 3.

For example, CPU11, as shown in FIG. 3 (a), the preamble of the questionnaire 1 "Hello, this is Kyohei. (Optional) I will thank you." And then output to the terminal 3, to wait. When the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time measuring means 17, as shown in FIG. I will ask you a lot! ”Is output to the terminal 3. Furthermore, when the CPU 11 recognizes that the predetermined time (ex. 2 seconds) has elapsed with reference to the time measuring means 17, as shown in FIG. Is used? "Is output to the terminal 3.

When the CPU 11 receives an answer option (an example of questionnaire answer information) selected by a user such as a questionnaire respondent from the terminal 3, the CPU 11 outputs the option to the DB server 2. Further, when the CPU 11 receives the conflict from the DB server 2, it outputs it to the terminal 3.

For example, as shown in FIG. 3 (c), the CPU 11 selects items 2 of the questionnaire item 2 “How old? I am 29 years old (single)” received from the DB server 2 and the answer 2 of the questionnaire. Is output to the terminal 3 and waits. And CPU11 will output the said choice to DB server 2, if the choice chosen by users, such as a respondent of a questionnaire, is received from terminal 3. Further, when the CPU 11 receives the companion 3 “Eat it up” from the DB server 2, it outputs it to the terminal 3 as shown in FIG.

It should be noted that the conflict 2 output at this time corresponds to the answer option selected by the user such as a survey respondent, and outputs the conflict 2 stored in the questionnaire display control information storage area 241 of the DB server 2. (See FIG. 5). In FIG. 3 (d), the answer 2 stored in correspondence with the questionnaire display control information storage area 241 is selected because the user “30s” of c) is selected as an answer 2 option by a user such as a respondent of the questionnaire. As an example, c) “It ’s delicious” is output.

In this way, the survey display control information is output at a timing as if the user is answering a question such as a respondent of the questionnaire, and the answer choice selected by the user such as the answerer of the questionnaire is received. By adopting a configuration that outputs the answers corresponding to the answer options, users such as questionnaire respondents feel that they are actually talking to people and feel much stress that they input to the machine called the terminal 3 You can answer the questionnaire with good tempo.

In addition, when the CPU 11 recognizes the access from the terminal 3 for the first time (= until there has been no access to the Web server 1 from the terminal 3), the CPU 11 creates and creates identification information for identifying the terminal 3. The identification information is output to the terminal 3. The terminal 3 stores the received identification information in the storage means 34 such as HD (see FIG. 7) and includes it in subsequent requests to the Web server 1.

When the CPU 11 receives the questionnaire response information (an example of user input information) related to the questionnaire response input by the user such as the questionnaire respondent together with the identification information from the terminal 3, the CPU 11 outputs it to the DB server 2.

When the CPU 11 receives a transmission request for requesting transmission of questionnaire response information from the terminal 3 together with the identification information for identifying the terminal 3, the CPU 11 outputs the transmission request and the identification information to the DB server 2. Moreover, CPU11 will output to the terminal 3 which requested | required transmission of the said questionnaire response information, if questionnaire response information is received from DB server 2. FIG.

A RAM (= Random Access Memory) 12 is for temporarily storing various data, programs, and the like, and functions as a main memory, a work area, and the like of the CPU 11. A ROM (= Read Only Memory) 13 stores therein a program such as a basic I / O program and various data used in basic processing.

An HD (= hard disk) 14 is an auxiliary storage device and functions as a large capacity memory. The HD 14 stores application programs, OS, control programs, related programs, and the like.

In addition, a questionnaire display control information storage area 141 is provided in the HD 14.

<Configuration of Questionnaire Display Control Information Storage Area 141>
The questionnaire display control information storage area 141 stores questionnaire display control information for controlling display of a questionnaire. The questionnaire display control information includes, for example, information designating a questionnaire element and structure described in a structured language such as HTML (= Hyper Text Markup Language).

Further, the questionnaire display control information may include layout information that defines the layout of the questionnaire and script information for causing the terminal 3 to execute script processing. The layout information is expressed by a style sheet such as CSS (= Cascading Style Sheets). Further, the script information is described in a script language such as JavaScript (registered trademark).

The display 15 serves as a display means, and is, for example, a liquid crystal display, an organic EL display, a CRT, or a plasma display, and displays a command input from the input means 16 and a response output of the Web server 1 in response thereto. It is.

The input means 16 is, for example, a keyboard, a pointing device (such as a mouse), or a touch panel. The user uses the input unit 16 to instruct the Web server 1 to input a command or the like for controlling the Web server 1.

The time measuring means 17 is, for example, a timer capable of measuring time.

Reference numeral 18 denotes an interface through which the Web server 1 exchanges information and commands with other devices such as the DB server 2 and each terminal 3. The bus 19 manages the flow of data in the Web server 1.

In addition, it can also be comprised as an alternative of a hardware apparatus with the software which implement | achieves a function equivalent to the above each apparatus.

<Configuration of DB server 2>
The DB server 2 calls and outputs stored information in response to a request from the Web server 1 connected through the network 5, and uses the questionnaire response information received from the Web server 1 as identification information of the terminal 3. An information processing apparatus that stores information in association with each other. As shown in FIG. 4, the DB server 2 has a CPU 21 (an example of information processing device control means), a RAM 12, a ROM 13, an HD 24, a display 15, an input means 16, an interface 18, and a bus 19 for connecting these devices. doing.

A CPU (= Central Processing Unit) 21 executes an application program, an operating system (OS), a control program, and the like stored in the HD 24 and realizes various functions. The RAM 12 temporarily stores information, files, etc. necessary for program execution.

In particular, when the CPU 21 receives a request for transmission of questionnaire display control information from the Web server 1 connected through the network 5, it displays questionnaire display control information (described later) stored in the questionnaire display control information storage area 241 in the HD 24. Call and output to Web server 1.

When the CPU 21 receives an answer option (an example of questionnaire answer information) selected by a user such as a questionnaire respondent from the Web server 1, the CPU 21 corresponds to the option in the questionnaire display control information storage area 241 in the HD 24. Then, the stored information is called and output to the Web server 1.

Further, when receiving the questionnaire response information from the Web server 1 together with the identification information of the terminal 3, the CPU 21 stores the questionnaire response information in the questionnaire response information storage area 242 in association with the same identification information as the received identification information.

When the CPU 21 receives a transmission request for requesting transmission of questionnaire response information from the Web server 1 together with identification information for identifying the terminal 3, the CPU 21 searches the questionnaire response information storage area 242, and receives the received identification information. The questionnaire response information stored in association with the same identification information is called and output to the Web server 1.

An HD (= hard disk) 24 is an auxiliary storage device and functions as a large capacity memory. The HD 24 stores application programs, OS, control programs, related programs, and the like.

Further, in the HD 24, a questionnaire display control information storage area 241 and a questionnaire response information storage area 242 are provided.

<Configuration of Questionnaire Display Control Information Storage Area 241>
The questionnaire display control information storage area 241 stores questionnaire display control information for controlling display of a questionnaire. The questionnaire display control information includes, for example, information related to questionnaire contents described in a structured language such as HTML (= Hyper Text Markup Language).

Here, the information regarding the contents of the questionnaire is a sentence indicating the contents of the questionnaire, an image or a moving image displayed together with a sentence indicating the contents of the questionnaire. As shown in FIG. 5, the sentence indicating the contents of the questionnaire is, for example, the preface of the questionnaire (ex. Questionnaire introduction section such as the purpose of the questionnaire, request for answering the questionnaire, thanks for answering the questionnaire, etc.) Survey items (= questions), questionnaire answer options, input responses (= matching hands), and questionnaire conclusions (thanks to ex. Answers).

In addition, the conflict is stored in correspondence with the answer options. For example, answer 2 option a) “teens” is stored in correspondence with the answer 2 a) “Growing up”, and answer 3 option c) “Civil servant” includes the answer 3 c ) “Is stable” is memorized correspondingly. For this reason, the CPU 21 can call and output the corresponding stored answers according to the answer options selected by the user such as the respondent of the questionnaire.

<Configuration of questionnaire response information storage area 242>
As shown in FIG. 6, the questionnaire response information storage area 242 stores questionnaire response information input by a user such as a survey respondent in association with the identification information of the terminal 3. Therefore, based on the identification information, the CPU 21 can call out and output the questionnaire response information stored in association with the identification information.

In the first embodiment, an example in which the program and related data according to the first embodiment are directly loaded into the RAM 12 and executed is shown, but other than this, the program according to the first embodiment is related. Each time the program is operated, the program may be loaded from the HD 14 or HD 24 in which the program is already installed into the RAM 12 or the like. It is also possible to store the program according to the first embodiment in the ROM 13 or the like, configure the program so as to form a part of the memory map, and directly execute it by the CPU 11 or the CPU 21.

Further, in the first embodiment, for convenience of explanation, a configuration in which the Web server 1 and the DB server 2 are realized by one device will be described, but may be realized by a configuration in which resources are distributed to a plurality of devices. . For example, storage and calculation resources may be distributed in a plurality of devices. Alternatively, resources may be distributed for each component virtually realized on the Web server 1 or the DB server 2 to perform parallel processing.

Further, in the first embodiment, for convenience of explanation, a configuration in which the Web server 1 and the DB server 2 are realized by physical servers that operate as one server each by hardware will be described. The configuration may be realized as a virtual server configured on a physical server so as to operate as a single server.

In the first embodiment, for convenience of explanation, a configuration in which the Web server 1 and the DB server 2 are realized by independent servers will be described. However, the configuration has both the Web server 1 and the DB server 2 1. A configuration realized by two servers is also possible.

<Configuration of terminal 3>
The terminal 3 is an information processing apparatus that can be connected to the Web server 1 through the network 4, and is, for example, a desktop or notebook PC (= Personal Computer) or a smartphone.

As shown in FIG. 7, the terminal 3 includes a control unit 31 such as a CPU, a display unit 32 such as a liquid crystal display, an input unit 33 such as a keyboard or a touch panel, and a Web browser as a program. Or at least storage means 34 such as a flash memory.

When the control means 31 accepts an operation for connecting to the Web server 1 from a user such as a respondent of the questionnaire through the input means 33, the control means 31 accesses the Web server 1 through the network 4 using a Web browser, and controls the questionnaire display control. Request to send information.

Further, when receiving the identification information for identifying itself from the web server 1, the control means 31 stores it in the storage means 34 using a web browser. Further, when receiving the questionnaire display control information from the web server 1, the control means 31 analyzes using a web browser and displays the contents of the questionnaire on the display means 32.

In addition, when the control means 31 receives an input operation of a questionnaire response from a user such as a questionnaire respondent through the input means 33, the input questionnaire response information (an example of user input information) is input using a Web browser. And displayed on the display means 32. The inputted questionnaire response information is output to the Web server 1 through the network 4 together with the identification information called from the storage means 34 using a Web browser.

Further, the control means 31 clicks the back (= return) button on the display screen of the web browser, clicks the reload (= reread) button, etc. When an operation to re-display the information related to the contents of the questionnaire and the already entered questionnaire response information is received, a transmission request for the questionnaire display control information and the questionnaire response information is sent to the Web server 1 using a Web browser. And output together with the identification information called from the storage means 34. When the control means 31 receives the questionnaire display control information and the questionnaire response information from the Web server 1, it analyzes them using a Web browser and displays them on the display means 32.

<Flow of operation of form navigation system A>
Next, the operation flow of the form navigation system A will be described with reference to FIGS. When the terminal 3 receives an operation for connecting to the Web server 1 from a user such as a survey respondent through the input means 33 (step S801), the terminal 3 accesses the Web server 1 through the network 4 and transmits the survey display control information. Is requested (step S802).

When the web server 1 recognizes the access from the terminal 3 for the first time, it creates identification information for identifying the terminal 3 and outputs the created identification information to the terminal 3 (step S803). When the terminal 3 receives the identification information for identifying itself from the Web server 1, the terminal 3 stores the identification information in the storage unit 34 (step S804).

Upon receiving the questionnaire display control information transmission request, the Web server 1 outputs the questionnaire display control information transmission request to the DB server 2 connected through the network 5 (step S805). When the DB server 2 receives the questionnaire display control information transmission request from the Web server 1, it calls the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24 and outputs it to the Web server 1 ( Step S806). When the Web server 1 receives the questionnaire display control information from the DB server 2, the Web server 1 outputs the questionnaire display control information to the terminal 3 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14 ( Step S807). Note that, as described above, the Web server 1 outputs the questionnaire display control information in a timely manner as if the user had a conversation with a user such as a respondent of the questionnaire. Upon receiving the questionnaire display control information, the terminal 3 analyzes using a web browser, and displays the contents of the questionnaire on the display means 32 (step S808).

8 shows a configuration in which the questionnaire display control information is output after the Web server 1 outputs the identification information. However, the configuration is not limited to this configuration, and the identification is performed after the questionnaire display control information is output. The information may be output, or the questionnaire display control information may be output together with the identification information.

Next, as shown in FIG. 9, when the terminal 3 accepts an input operation of questionnaire response information related to a questionnaire response from a user such as a questionnaire responder through the input unit 33 (step S <b> 901), from the storage unit 34. Together with the called identification information, the input answer is output to the Web server 1 (step S902). When the Web server 1 receives the questionnaire response information input by the user such as the respondent of the questionnaire together with the identification information from the terminal 3, the Web server 1 outputs it to the DB server 2 (step S903). When receiving the questionnaire response information together with the identification information from the terminal 3, the DB server 2 stores the questionnaire response information storage area 242 in association with the same identification information as the received identification information (step S904). Thereafter, when an input operation of questionnaire response information is received from a user such as a respondent of the questionnaire, Steps S901 to S904 are repeated.

By the way, the questionnaire response information related to the questionnaire response received from the user such as the questionnaire respondent through the input means 33 is the answer option selected by the user such as the questionnaire respondent, and the DB server. 2 in the questionnaire display control information storage area 241 in the HD 24, the answer options are associated with the identification information in the questionnaire response information storage area 242. Are stored, and the corresponding information corresponding to the answer options is output to the terminal 3. Hereinafter, this will be described in detail with reference to FIG.

When the terminal 3 accepts an input operation of a questionnaire answer option from a user such as a questionnaire responder via the input means 33 (step S1001), the terminal 3 displays the input answer option together with the identification information called from the storage means 34. And output to the Web server 1 (step S1002). When the Web server 1 receives the answer options together with the identification information of the terminal 3, the Web server 1 outputs the answer options together with the identification information of the terminal 3 to the DB server 2 (step S1003). When the DB server 2 receives the answer option and the identification information of the terminal 3, the DB server 2 stores the answer option in the questionnaire response information storage area 242 in association with the same identification information as the received identification information (step S1004). ). In addition, the DB server 2 calls the conflict stored in the questionnaire display control information storage area 241 in the HD 24 corresponding to the answer option and outputs it to the Web server 1 (step S1005). In addition, when the Web server 1 receives the conflict from the DB server 2, it outputs it to the terminal 3 (step S1006). Upon receiving the conflict, the terminal 3 analyzes using the web browser and displays it on the display means 32 (step S1007). Thereafter, an input operation of a questionnaire answer option is received from a user such as a questionnaire respondent, and if a conflict is stored corresponding to the answer option, steps S1001 to S1007 are repeated.

Note that FIG. 10 shows a configuration in which the corresponding options are output after the answer options are stored. However, the present invention is not limited to this configuration, and the answer options are stored after outputting the options. It is also possible to have a configuration that outputs the answers and stores the answer options.

In the middle of steps S901 to S904 in FIG. 9 or in the middle of steps S1001 to S1007 in FIG. 10, as shown in FIG. When an operation for redisplaying the information regarding the contents of the questionnaire and the inputted questionnaire response information is received from the user (step S1101), the questionnaire display control information and the questionnaire are sent to the Web server 1 using the Web browser. The response information transmission request is output together with the identification information called from the storage means 34 (step S1102). Upon receiving the questionnaire display control information and questionnaire response information transmission request and identification information, the Web server 1 outputs the questionnaire display control information and questionnaire response information transmission request and identification information to the DB server 2 (step S1103). When the DB server 2 receives the questionnaire display control information and the questionnaire response information transmission request and identification information from the Web server 1, the DB server 2 calls the questionnaire display control information stored in the questionnaire display control information storage area 241 in the HD 24. The questionnaire response information storage area 242 is searched, and the questionnaire response information stored in association with the same identification information as the received identification information is called and output to the Web server 1 (step S1104). When the Web server 1 receives the questionnaire display control information and the like from the DB server 2, the Web server 1 outputs the questionnaire display control information and the like to the terminal 3 together with the questionnaire display control information called from the questionnaire display control information storage area 141 in the HD 14. (Step S1105). Upon receiving the questionnaire display control information and the questionnaire response information from the Web server 1, the terminal 3 analyzes using a Web browser, and displays the questionnaire contents and the like on the display means 32 (step S1106). Then, the process returns to step S901 in FIG. 9 or step S1001 in FIG.

As described above, the contents of the questionnaire are displayed on the terminal 3 at the timing as if the user had a conversation with the respondent of the questionnaire, and the answer to the questionnaire input by the user such as the respondent of the questionnaire. Because it is a configuration in which the summons are displayed on the terminal 3, users such as respondents of the questionnaire feel that they are actually talking to people and do not feel much stress of inputting to the machine called the terminal 3, Can answer questionnaires at a good tempo.

In addition, every time the questionnaire response information is overwritten, the DB server 2 is associated with the identification information of the terminal 3 and is updated and stored. = Return) button is clicked, reload (= reread) button is clicked, etc., information on questionnaire contents and answers already entered by users such as questionnaire respondents are displayed on the terminal 3 Can be convenient.

<Modification>
In the first embodiment, the example in which the form navigation system is applied to the questionnaire is shown. However, the present invention is not limited to this configuration. For example, when applying for purchase of goods and services, The present invention can also be applied to an input form that allows a user to input necessary information. Further, for example, the present invention can be applied to an input form that allows a user to input an answer to a problem exercise when e-learning is taken. That is, the present invention is applicable as long as items to be input by the user are displayed on the terminal 3 and information is input by the user.

In the first embodiment, the questionnaire response information storage area 242 of the DB server 2 is associated with the identification information of the terminal 3 and stores the questionnaire response information input by a user such as a questionnaire respondent. Indicated. When a predetermined period of time elapses, such as when this configuration is developed and the questionnaire response solicitation is stopped, the stored questionnaire response information is copied and transmitted to another server. Then, the DB server 2 may be configured to delete the identification information of the terminal 3 from the questionnaire response information stored in the questionnaire response information storage area 242. With this configuration, the DB server 2 is freed from the request that the stored questionnaire response information must be stored without loss or damage while maintaining confidentiality. This is convenient because it can be used for other purposes.

Further, in the first embodiment, when the Web server 1 stores the corresponding answers in the questionnaire display control information storage area 241 of the DB server 2 for the received answer options of the questionnaire, The said output is output to the terminal 3, and the output timing of the check is shown to be output in a timely manner as if it were talking to a user such as a respondent of the questionnaire. In the first embodiment, a configuration is shown in which a user and a person “Kyohei” have a one-to-one conversation. However, the present invention is not limited to this configuration, and as shown in FIG. 12, a configuration may be used in which a conflict is output at any time as if a user and a plurality of people are talking as in a group chat. In the example shown in FIG. 12, two people, “Kyohei” and “Kiyoshi”, are competing in response to a response from the user.

Further, in the first embodiment, when the DB server 2 stores the corresponding information corresponding to each answer of the questionnaire, and the Web server 1 receives the answer of the questionnaire from the terminal 3, the answer of the answer is stored. A configuration that outputs the answers corresponding to the options is shown. However, the present invention is not limited to this configuration. When the DB server 2 stores a match in association with the keyword and the Web server 1 receives a specific keyword included in the questionnaire response from the terminal 3, the keyword It is good also as a structure which outputs the consideration corresponding to.

A: Form navigation system,
1: Web server
11: CPU, 12: RAM, 13: ROM, 14: HD, 141: questionnaire display control information storage area, 15: display, 16: input means, 17: timing means, 18: interface, 19: bus,
2: DB server,
21: CPU, 24: HD, 241: questionnaire display control information storage area, 242: questionnaire response information storage area,
3: Terminal,
31: Control means, 32: Display means, 33: Input means, 34: Storage means,
4: Network,
5: Network

Accordingly, an object of the present invention is to provide an information processing apparatus, a method using the information processing apparatus, and a program related to a form navigation system that prompts the user to input information in an interactive manner .

The invention of claim 1
An information processing apparatus that is communicably connected to a terminal,
The information processing apparatus
One item among a plurality of items to be input by the user is output to the terminal,
Upon receiving the user input information input by the user from said terminal, having an information processing apparatus control means for outputting a nod stored in correspondence with the user input information, and the information processing apparatus.

The invention of claim 2
An information processing apparatus that is communicably connected to a terminal,
The information processing apparatus
Of the plurality of items to be input by the user, the first item is output to the terminal,
When user input information input by the user from the terminal is received, and the corresponding is stored corresponding to the user input information, the related is output,
The information processing apparatus includes an information processing apparatus control unit that outputs a second item to the terminal among a plurality of items to be input by the user when the user input information is received or the conflict is output .
The invention of claim 3
A method using an information processing device,
The information processing apparatus
Outputting one item to the terminal among a plurality of items to be input by the user;
Receiving user input information input by the user from the terminal, and outputting the stored information corresponding to the user input information.
The invention of claim 4
A program for causing an information processing apparatus to execute a procedure,
In the information processing apparatus,
One item among a plurality of items to be input by the user is output to the terminal,
When the user input information input by the user from the terminal is received, the program is made to function as information processing device control means for outputting the stored information corresponding to the user input information.

Claims (2)

A form navigation system comprising an information processing device and a terminal communicably connected to the information processing device,
The information processing apparatus includes:
An information processing device control unit that outputs user information stored in correspondence with the user input information when receiving user input information input by the user from the terminal;
The terminal
Display means for displaying the user input information and the conflict;
A form navigation system comprising: an input unit that receives an input of information from a user. The information processing apparatus control means further includes
When the user input information is received from the terminal, the user input information is stored in association with identification information for identifying the terminal,
When receiving an output request for outputting the identification information and the user input information from the terminal, the user input information stored in association with the same identification information as the received identification information is output. The form navigation system according to claim 1.