WO2019179019A1

WO2019179019A1 - Automated testing method and apparatus, and computer device and storage medium

Info

Publication number: WO2019179019A1
Application number: PCT/CN2018/101846
Authority: WO
Inventors: 刘玉治
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-03-22
Filing date: 2018-08-23
Publication date: 2019-09-26
Also published as: CN108540674A; CN108540674B

Abstract

Disclosed in embodiments of the present application are an automated testing method and apparatus, and a computer device and a storage medium. The method comprises: invoking a virtual media gateway service; initiating a test request to an IVR system by means of the virtual media gateway service; if receiving the confirmation instruction of the IVR system, establishing a test channel between the virtual media gateway service and the IVR system; and performing automatic testing according to the test channel. According to the embodiments of the present application, the time consumed during the test process can be reduced to a great extent, and the test efficiency is improved.

Description

Automated test method, device, computer device, and storage medium

This application claims the priority of the Chinese Patent Application filed on March 22, 2018, the Chinese Patent Office, the application number is CN 201810240229.0, and the application name is "automated test method, device, computer equipment and storage medium", the entire contents of which are incorporated by reference. Combined in this application.

Technical field

The present application relates to the field of computer technologies, and in particular, to an automated test method, apparatus, computer device, and storage medium.

Background technique

In the prior art, the test of the IVR (Interactive Voice Response) system flow does not have a complete tool to complete. If the test is performed manually by module, the test process is very time consuming, inefficient and workload. Very large; in addition, when the test content is very complicated, if you rely on manual testing and sorting out the test results, the error rate is also very high.

Summary of the invention

In view of this, the embodiments of the present application provide an automated test method, apparatus, computer device, and storage medium, which can greatly reduce the time consuming of the testing process and improve the testing efficiency.

In one aspect, an embodiment of the present application provides an automated testing method, including: invoking a virtual media gateway service; initiating a test request to an IVR system through a virtual media gateway service; and establishing a virtual media gateway if receiving an acknowledgement command from the IVR system Service and test channels of the IVR system; automated testing based on the test channels.

On the other hand, the embodiment of the present application provides an automatic testing device, where the device includes: a calling unit, configured to invoke a virtual media gateway service; and a first initiating unit, configured to initiate a test request to the IVR system through the virtual media gateway service. And a establishing unit, configured to establish a test channel of the virtual media gateway service and the IVR system if receiving the confirmation instruction of the IVR system; and an automated testing unit, configured to perform an automated test according to the test channel.

In still another aspect, an embodiment of the present application further provides a computer device, including a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor executes the computer program The automated test method as described above is implemented.

In still another aspect, an embodiment of the present application further provides a computer readable storage medium storing one or more programs, the one or more programs being executable by one or more processors Executed to implement an automated test method as described above.

The automated test method described in the embodiments of the present application can greatly reduce the time consuming of the test process and improve the test efficiency.

DRAWINGS

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings used in the description of the embodiments will be briefly described below. Obviously, the drawings in the following description are some embodiments of the present application, For the ordinary technicians, other drawings can be obtained based on these drawings without any creative work.

1 is a schematic flow chart of an automated test method provided by an embodiment of the present application;

2 is a schematic flow chart of an automated testing method provided by an embodiment of the present application;

3 is a schematic flow chart of an automated testing method provided by an embodiment of the present application;

4 is a schematic flow chart of an automated test method according to another embodiment of the present application;

FIG. 5 is a schematic diagram showing a demonstration of an automated test method according to an embodiment of the present application; FIG.

6 is a schematic flow chart of an automated test method according to another embodiment of the present application;

7 is a schematic block diagram of an automated test apparatus provided by an embodiment of the present application;

FIG. 8 is another schematic block diagram of an automated test apparatus according to an embodiment of the present application; FIG.

FIG. 9 is another schematic block diagram of an automated test apparatus according to an embodiment of the present application; FIG.

FIG. 10 is another schematic block diagram of an automated test apparatus according to an embodiment of the present application; FIG.

11 is another schematic block diagram of an automated test apparatus according to an embodiment of the present application;

FIG. 12 is a schematic structural diagram of a computer device according to an embodiment of the present application.

detailed description

The technical solutions in the embodiments of the present application are clearly and completely described in the following with reference to the accompanying drawings in the embodiments of the present application. It is obvious that the described embodiments are a part of the embodiments of the present application, and not all embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments of the present application without departing from the inventive scope are the scope of the present application.

The use of the terms "comprising", "comprising", "","," The presence or addition of a plurality of other features, integers, steps, operations, elements, components, and/or collections thereof.

The terminology used herein is for the purpose of describing particular embodiments and is not intended to be limiting. As used in the specification and the appended claims, the claims

Please refer to FIG. 1. FIG. 1 is a schematic flowchart of an automated testing method according to an embodiment of the present application. The method can be run on terminals such as smart phones (such as Android phones, IOS phones, etc.), tablets, laptops, and smart devices. The automated test method described in the embodiments of the present application can greatly reduce the time consuming of the test process and improve the test efficiency. FIG. 1 is a schematic flow chart of an automated test method provided by an embodiment of the present application. The method includes steps S101 to S104.

S101. Call a virtual media gateway service. In the embodiment of the present application, the automated test is directed to an IVR (Interactive Voice Response) system. Optionally, the test process includes a process test process and a media test process, and the virtual media gateway service is used for bridging. Voice and corresponding signaling transmission, the specific method is to set between multiple endpoints located under the same or different NAT (Network Address Translation) or firewall, the setting method includes manual setting and automatic setting. Among them, manually set to select "TCP/IP Protocol" in the network properties dialog box, click "Properties", fill in the IP address of the new default gateway in the "Default Gateway" tab, automatically set to use the DHCP server to automatically give The devices in the network are assigned IP addresses, subnet masks, and default gateways. For automatic settings, they can also be obtained automatically by installing a proxy server.

Further, as shown in FIG. 2, the step S101 includes steps S201 to S203.

S201: Send a call instruction to the virtual media gateway. In the embodiment of the present application, the calling instruction includes a service identifier of a virtual media gateway service, and when the terminal needs to invoke a virtual media gateway service, sending the calling instruction to the virtual media gateway, and from the virtual media gateway Find related services.

S202. Search, according to the call instruction, a target service that satisfies the call instruction from the virtual media gateway. In the embodiment of the present application, the virtual media gateway stores a service list, and a mapping relationship between the service identifier and the required service is preset on the service list, where one service identifier corresponds to one service, and when the terminal When the service identifier is sent to the virtual media gateway, the service corresponding to the service identifier is found in the service list on the virtual media gateway according to the sent service identifier.

S203. The target service is served as the virtual media gateway.

S102. A test request is initiated to the IVR system by using a virtual media gateway service. In the embodiment of the present application, if the virtual media gateway service is invoked, a test request is initiated to the IVR system, where the test request is an HTTP request, and the so-called HTTP request includes a message first line, a resource request method, a resource identifier, and a protocol used. Specifically, the domain name DNS of the input URL is parsed out of the IP address, and the virtual media gateway service establishes a connection with the IVR system according to the IP address and the default 80 port, and then assembles into a HTTP request header of the get type according to the URL, through the outputStream. .write is sent to the IVR system. Optionally, the HTTP request header assembled into this URL is sent to the target server of the IVR system.

S103. If the confirmation command of the IVR system is received, establish a test channel of the virtual media gateway service and the IVR system. In the embodiment of the present application, before the test, the test channel of the virtual media gateway service and the IVR system is established through a terminal (such as a PC), and the test channel may be a specific data channel for the IVR system to be tested, or may be A common channel for information transmission. In this embodiment, the test channel may be a graphical user interface, and the graphical user interface adopts a computer operation interface displayed in a graphical manner, because the graphical interface is used in connection with a command line interface used by the computer. It is visually more acceptable to users.

Further, the step S103 includes steps S301 to S304.

S301. Determine a test task source address in the virtual media gateway service. In the embodiment of the present application, each of the virtual media gateway services corresponds to multiple test tasks of the IVR system, such as recording data operations, voice broadcast, collecting cases, process jumps, and call forwarding, each of which Test tasks correspond to unique source addresses.

S302. Reconfigure the test task source address. In the embodiment of the present application, the port forwarding and mapping technologies of the traditional Portforward table (herein referred to as PORTFORWARD technology) may be modified to re-engineer the source address of a test task; the source address of the test task is required to be described. The method of refactoring may be to replace the old address, copy the address body of the new address to the address body of the old address, replace the address body of the old address, and modify all the places that refer to the old address to reference the new address.

S303. Create a mapping relationship between the test task source address and the at least one test channel of the IVR system. In the embodiment of the present application, the mapping between the one or more test channels and the source address of the test task is formed by using the test task source address and the destination route, and at least one mapping of one or more test channels and source addresses of the test task is formed. Test channel mapping relationships.

S304. Establish a test channel of the virtual media gateway service and the IVR system according to the test channel mapping relationship.

S104, performing an automated test according to the test channel. In the embodiment of the present application, the test is performed through the established test channel, and the request of the IVR system is verified according to the request of the IVR system for the virtual media gateway service, and the content input by the tester is requested by the HTTP through the virtual media gateway service. The method is sent to the IVR process service through the test channel to test the core components of the IVR system that are independent of the call center platform such as PBX/CTI. It should be noted that, according to the purpose of the test, the test case template generation function may be further controlled. In this example, the test case template generation function is activated. If the selection is closed, the test case template is not recorded in the background. The tester invokes the virtual media gateway to initiate an IVR automatic test (for example, for the 95511-3 Ping An Bank IVR service); the virtual media gateway simulates incoming information (sets the caller number ANI, accompanying data (eg, call center number, area code, etc.)) The virtual media gateway initiates an HTTP request to the IVR system; the IVR system responds to the request of the virtual media gateway and writes a request instruction to the response to the virtual media gateway (eg, acquiring the recorded data, broadcasting the voice, broadcasting the voice, collecting the case, and transferring The virtual media gateway obtains the response returned by the IVR system and parses the response request from the IVR system, and obtains the request instruction of the IVR system from the response; the virtual media gateway performs corresponding operations according to the instruction of the response information. The operation type usually includes the recorded data operation, voice broadcast, collection of cases, process jump, call transfer, etc. (If the instruction is to collect user operations, the virtual media gateway will further obtain the prompt voice and effective button for the broadcast from the instruction. (including the effective button, the number of buttons allowed to enter), the input timeout period, the maximum number of allowed failures, etc. Then use this information to control the voice announcement and input key check. The tester will hear the voice prompt and follow the prompts. The interactive interface selects and inputs the corresponding data, such as inputting the customer debit card number); after the virtual media gateway successfully executes the instruction requested by the IVR system, the instruction information and the execution result information are processed correspondingly, and then cached for use. Form a test case template. The processing results are organized and sent to the IVR system service through the HTTP request method according to the requirements of the IVR system; in the interactive test mode, the test personnel are directly interacted, including the media function (voice broadcast) and the interactive interface key operation. The system records key data during the execution process and generates test reports for review by testers. The test case data cached in the process is written according to the test process to the corresponding storage path of the test case template.

It can be seen from the above that the embodiment of the present application invokes a virtual media gateway service; initiates a test request to the IVR system through the virtual media gateway service; and if a confirmation command of the IVR system is received, establishes a test channel of the virtual media gateway service and the IVR system; Automated testing of test channels can greatly reduce the time consuming of test procedures and increase test efficiency.

Please refer to FIG. 4. FIG. 4 is a schematic flow chart of an automated testing method provided by an embodiment of the present application. The method can be run on terminals such as smart phones (such as Android phones, IOS phones, etc.), tablets, laptops, and smart devices. As shown in FIG. 4, the method includes steps S401 to S406.

S401, calling a virtual media gateway service. In the embodiment of the present application, the automated test is directed to an IVR (Interactive Voice Response) system. Optionally, the test process includes a process test process and a media test process, and the virtual media gateway service is used for bridging. Voice and corresponding signaling transmission, the specific method is to set between multiple endpoints located under the same or different NAT (Network Address Translation) or firewall, the setting method includes manual setting and automatic setting. Among them, manually set to select "TCP/IP Protocol" in the network properties dialog box, click "Properties", fill in the IP address of the new default gateway in the "Default Gateway" tab, automatically set to use the DHCP server to automatically give The devices in the network are assigned IP addresses, subnet masks, and default gateways. For automatic settings, they can also be obtained automatically by installing a proxy server.

S402. Initiate a test request to the IVR system through the virtual media gateway service. In the embodiment of the present application, if the virtual media gateway service is invoked, a test request is initiated to the IVR system, where the test request is an HTTP request, and the so-called HTTP request includes a message first line, a resource request method, a resource identifier, and a protocol used. Specifically, the domain name DNS of the input URL is parsed out of the IP address, and the virtual media gateway service establishes a connection with the IVR system according to the IP address and the default 80 port, and then assembles into a HTTP request header of the get type according to the URL, through the outputStream. .write is sent to the IVR system. Optionally, the HTTP request header assembled into this URL is sent to the target server of the IVR system.

S403. If the confirmation command of the IVR system is received, establish a test channel of the virtual media gateway service and the IVR system. In the embodiment of the present application, before the test, the test channel of the virtual media gateway service and the IVR system is established through a terminal (such as a PC), and the test channel may be a specific data channel for the IVR system to be tested, or may be A common channel for information transmission. In this embodiment, the test channel may be a graphical user interface, and the graphical user interface adopts a computer operation interface displayed in a graphical manner, because the graphical interface is used in connection with a command line interface used by the computer. It is visually more acceptable to users.

S404, performing an automated test according to the test channel. In the embodiment of the present application, the test is performed through the established test channel, and the request of the IVR system is verified according to the request of the IVR system for the virtual media gateway service, and the content input by the tester is requested by the HTTP through the virtual media gateway service. The method is sent to the IVR process service through the test channel to test the core components of the IVR system that are independent of the call center platform such as PBX/CTI. It should be noted that, according to the purpose of the test, the test case template generation function may be further controlled. In this example, the test case template generation function is activated. If the selection is closed, the test case template is not recorded in the background. The tester invokes the virtual media gateway to initiate an IVR automatic test, for example, for the 95511-3 Ping An Bank IVR service; the virtual media gateway simulates the incoming line information (sets the caller number ANI, the recorded data (eg, call center number, area code, etc.)); The virtual media gateway initiates an HTTP request to the IVR system; the IVR system responds to the request of the virtual media gateway and writes a request instruction to the response to the virtual media gateway (eg, acquiring the recorded data, broadcasting the voice, broadcasting the voice, collecting the case, transferring , the process jump, etc.; the virtual media gateway obtains the response returned by the IVR system, parses, and obtains the request instruction of the IVR system from the response; the virtual media gateway performs corresponding operations according to the instruction of the response information. The operation type usually includes the recorded data operation, voice broadcast, collection of cases, process jump, call transfer, etc. (If the instruction is to collect user operations, the virtual media gateway will further obtain the prompt voice and effective button for the broadcast from the instruction. (including the effective button, the number of buttons allowed to enter), the input timeout period, the maximum number of allowed failures, etc. Then use this information to control the voice announcement and input key check. The tester will hear the voice prompt and follow the prompts. The interactive interface selects and inputs the corresponding data, such as inputting the customer debit card number); after the virtual media gateway successfully executes the instruction requested by the IVR system, the instruction information and the execution result information are processed correspondingly, and then cached for use. Form a test case template. The processing results are organized and sent to the IVR system service through the HTTP request method according to the requirements of the IVR system; in the interactive test mode, the test personnel are directly interacted, including the media function (voice broadcast) and the interactive interface key operation. The system records critical data during the execution process and generates test reports for review by testers. The test case data cached in the process is written according to the test process to the corresponding storage path of the test case template.

S405. If a query instruction is received, initiate a request for querying a currently executed test step. In the embodiment of the present application, the query instruction may be a query operation input by the user on the terminal, and the query instruction may also be an SQL query instruction, such as a SQL query instruction: a Select query statement; in an automated test process, the terminal may refer to the IVR. The system initiates a query request for querying the test steps of the test process, for example, the currently performed automated test step is to test the "voice broadcast" process, or the currently performed automated test step is to test the "call transfer" process and many more.

S406. In response to the request, the currently executed test step is displayed on the preset display interface. In the embodiment of the present application, the preset display interface may be a designated area of the current interface of the terminal, for example, may be the middle of the current interface of the terminal. As shown in FIG. 5, in response to the query request of the user, the current interface G of the terminal 10 The "Testing of Call Forwarding Process" is displayed, which shows the user's ongoing testing steps, so that users can view and understand the process of automated testing at any time.

Please refer to FIG. 6. FIG. 6 is a schematic flow chart of an automated testing method provided by an embodiment of the present application. The method can be run on terminals such as smart phones (such as Android phones, IOS phones, etc.), tablets, laptops, and smart devices. As shown in FIG. 6, the method includes steps S501 to S505.

S501, the virtual media gateway service is invoked. In the embodiment of the present application, the automated test is directed to an IVR (Interactive Voice Response) system. Optionally, the test process includes a process test process and a media test process, and the virtual media gateway service is used for bridging. Voice and corresponding signaling transmission, the specific method is to set between multiple endpoints located under the same or different NAT (Network Address Translation) or firewall, the setting method includes manual setting and automatic setting. Among them, manually set to select "TCP/IP Protocol" in the network properties dialog box, click "Properties", fill in the IP address of the new default gateway in the "Default Gateway" tab, automatically set to use the DHCP server to automatically give The devices in the network are assigned IP addresses, subnet masks, and default gateways. For automatic settings, they can also be obtained automatically by installing a proxy server.

S502. Initiate a test request to the IVR system through the virtual media gateway service. In the embodiment of the present application, if the virtual media gateway service is invoked, a test request is initiated to the IVR system, where the test request is an HTTP request, and the so-called HTTP request includes a message first line, a resource request method, a resource identifier, and a protocol used. Specifically, the domain name DNS of the input URL is parsed out of the IP address, and the virtual media gateway service establishes a connection with the IVR system according to the IP address and the default 80 port, and then assembles into a HTTP request header of the get type according to the URL, through the outputStream. .write is sent to the IVR system. Optionally, the HTTP request header assembled into this URL is sent to the target server of the IVR system.

S503: If the confirmation command of the IVR system is received, establish a test channel of the virtual media gateway service and the IVR system. In the embodiment of the present application, before the test, the test channel of the virtual media gateway service and the IVR system is established through a terminal (such as a PC), and the test channel may be a specific data channel for the IVR system to be tested, or may be A common channel for information transmission. In this embodiment, the test channel may be a graphical user interface, and the graphical user interface adopts a computer operation interface displayed in a graphical manner, because the graphical interface is used in connection with a command line interface used by the computer. It is visually more acceptable to users.

S504, performing an automated test according to the test channel. In the embodiment of the present application, the test is performed through the established test channel, and the request of the IVR system is verified according to the request of the IVR system for the virtual media gateway service, and the content input by the tester is requested by the HTTP through the virtual media gateway service. The method is sent to the IVR process service through the test channel to test the core components of the IVR system that are independent of the call center platform such as PBX/CTI. It should be noted that, according to the purpose of the test, the test case template generation function may be further controlled. In this example, the test case template generation function is activated. If the selection is closed, the test case template is not recorded in the background. The tester invokes the virtual media gateway to initiate an IVR automatic test, for example, for the 95511-3 Ping An Bank IVR service; the virtual media gateway simulates the incoming line information (sets the caller number ANI, the recorded data (eg, call center number, area code, etc.)); The virtual media gateway initiates an HTTP request to the IVR system; the IVR system responds to the request of the virtual media gateway and writes a request instruction to the response to the virtual media gateway (eg, acquiring the recorded data, broadcasting the voice, broadcasting the voice, collecting the case, transferring , the process jump, etc.; the virtual media gateway obtains the response returned by the IVR system, parses, and obtains the request instruction of the IVR system from the response; the virtual media gateway performs corresponding operations according to the instruction of the response information. The operation type usually includes the recorded data operation, voice broadcast, collection of cases, process jump, call transfer, etc. (If the instruction is to collect user operations, the virtual media gateway will further obtain the prompt voice and effective button for the broadcast from the instruction. (including the effective button, the number of buttons allowed to enter), the input timeout period, the maximum number of allowed failures, etc. Then use this information to control the voice announcement and input key check. The tester will hear the voice prompt and follow the prompts. The interactive interface selects and inputs the corresponding data, such as inputting the customer debit card number); after the virtual media gateway successfully executes the instruction requested by the IVR system, the instruction information and the execution result information are processed correspondingly, and then cached for use. Form a test case template. The processing results are organized and sent to the IVR system service through the HTTP request method according to the requirements of the IVR system; in the interactive test mode, the test personnel are directly interacted, including the media function (voice broadcast) and the interactive interface key operation. The system records critical data during the execution process and generates test reports for review by testers. The test case data cached in the process is written according to the test process to the corresponding storage path of the test case template.

S505. Presenting description information about the automated testing process by using a preset browser page. In the embodiment of the present application, the terminal may receive the description information of the test step returned by the IVR system, and present the information in the browser page. For example, the terminal may present the description information in a browser page by means of a list, and one row in the list may include all description information of a test step. Optionally, the terminal may further initiate a request for querying the currently executed test step to the IVR system; and in response to the query result returned by the IVR system, change the display effect of the description information corresponding to the currently executed test step.

Referring to FIG. 7 , an embodiment of the present application further provides an automated testing device. The device 100 includes an invoking unit 101 , an initiating unit 102 , an establishing unit 103 , and an automated testing unit 104 .

The calling unit 101 is configured to invoke a virtual media gateway service. The first initiating unit 102 is configured to initiate a test request to the IVR system through the virtual media gateway service. The establishing unit 103 is configured to establish a test channel of the virtual media gateway service and the IVR system if the confirmation command of the IVR system is received. The automated test unit 104 is configured to perform an automated test based on the test channel.

As shown in FIG. 8, the calling unit 101 includes: a sending unit 1011, configured to send a calling instruction to a virtual media gateway. The searching unit 1012 is configured to search, from the virtual media gateway, the target service that satisfies the calling instruction according to the calling instruction. The executing unit 1013 is configured to serve the target service as the virtual media gateway.

As shown in FIG. 9, the establishing unit 103 includes: a determining unit 1031, configured to determine a test task source address in the virtual media gateway service. The reconstruction unit 1032 is configured to reconstruct the test task source address. The creating unit 1033 is configured to create a mapping relationship between the test task source address and the at least one test channel of the IVR system. The establishing subunit 1034 is configured to establish a test channel of the virtual media gateway service and the IVR system according to the test channel mapping relationship.

Referring to FIG. 10 , an embodiment of the present application further provides an automated testing device. The device 200 includes: a calling unit 201 , a first initiating unit 202 , an establishing unit 203 , an automated testing unit 204 , and a second The second initiating unit 205 and the display unit 206.

The calling unit 201 is configured to invoke a virtual media gateway service. The first initiating unit 202 is configured to initiate a test request to the IVR system through the virtual media gateway service. The establishing unit 203 is configured to establish a test channel of the virtual media gateway service and the IVR system if the confirmation command of the IVR system is received. An automated test unit 204 is configured to perform an automated test based on the test channel. The second initiating unit 205 is configured to initiate a request for querying the currently executed test step if receiving the query instruction. The display unit 206 is configured to display the currently executed test step on the preset display interface in response to the request.

Referring to FIG. 11 , corresponding to the above-mentioned one-automatic testing method, an embodiment of the present application further provides an automatic testing device, which includes: a calling unit 301, a first initiating unit 302, an establishing unit 303, an automated testing unit 304, and a rendering Unit 305.

The calling unit 301 is configured to invoke a virtual media gateway service. The first initiating unit 302 is configured to initiate a test request to the IVR system by using the virtual media gateway service. The establishing unit 303 is configured to establish a test channel of the virtual media gateway service and the IVR system if the confirmation command of the IVR system is received. The automated test unit 304 is configured to perform an automated test according to the test channel. The presentation unit 305 is configured to present description information about the automated testing process by using a preset browser page.

In hardware implementation, the above calling unit 101, the initiating unit 102, the establishing unit 103, the automated testing unit 104, and the like may be embedded in the hardware processing device or in a software form, or may be stored in the data processing device in software. In the memory, so that the processor calls to perform the operations corresponding to the above units. The processor can be a central processing unit (CPU), a microprocessor, a microcontroller, or the like.

The automated test apparatus described above can be implemented in the form of a computer program that can be run on a computer device as shown in FIG.

FIG. 12 is a schematic structural diagram of a computer device according to the present application. The device may be a terminal or a server, wherein the terminal may be a communication device such as a smart phone, a tablet computer, a notebook computer, a desktop computer, a personal digital assistant, and a wearable device. The server can be a standalone server or a server cluster consisting of multiple servers. Referring to FIG. 12, the computer device 500 includes a processor 502, a non-volatile storage medium 503, an internal memory 504, and a network interface 505 connected by a system bus 501. The non-volatile storage medium 503 of the computer device 500 can store an operating system 5031 and a computer program 5032 that, when executed, can cause the processor 502 to perform an automated test method. The processor 502 of the computer device 500 is used to provide computing and control capabilities to support the operation of the entire computer device 500. The internal memory 504 provides an environment for the operation of the computer program 5032 in the non-volatile storage medium 503, which when executed by the processor, causes the processor 502 to perform an automated test method. The network interface 505 of the computer device 500 is used to perform network communications, such as sending assigned tasks and the like. It will be understood by those skilled in the art that the structure shown in FIG. 12 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the computer device to which the solution of the present application is applied. The specific computer device may More or fewer components are shown in this figure, or some components are combined, or have different component arrangements.

Wherein, when the processor 502 executes the computer program, the following operations are implemented:

Calling the virtual media gateway service;

Initiating a test request to the IVR system through the virtual media gateway service;

If the confirmation command of the IVR system is received, a test channel of the virtual media gateway service and the IVR system is established;

Automated testing is performed according to the test channel.

In one embodiment, the invoking virtual media gateway service comprises:

Send a call instruction to the virtual media gateway;

And searching, according to the calling instruction, a target service that satisfies the call instruction from the virtual media gateway;

The target service is served as the virtual media gateway.

In an embodiment, if the confirmation command of the IVR system is received, the test channel of the virtual media gateway service and the IVR system is established, including:

Determining a test task source address in the virtual media gateway service;

Reconstructing the test task source address;

Creating a mapping relationship between the test task source address and at least one test channel of the IVR system;

Establishing a test channel of the virtual media gateway service and the IVR system according to the test channel mapping relationship.

In one embodiment, the processor 502 also performs the following operations when executing the computer program:

If a query command is received, a request to query the currently executed test step is initiated;

In response to the request, the currently executed test step is displayed on the preset display interface.

Descriptive information about the automated test process is presented through a preset browser page.

It will be understood by those skilled in the art that the embodiment of the computer device shown in FIG. 12 does not constitute a limitation on the specific configuration of the computer device. In other embodiments, the computer device may include more or less components of the illustration. Or combine some parts, or different parts. For example, in some embodiments, the computer device includes only the memory and the processor. In such an embodiment, the structure and function of the memory and the processor are the same as those of the embodiment shown in FIG. 12, and details are not described herein again.

The application provides a computer readable storage medium storing one or more programs, the one or more programs being executable by one or more processors to implement the methods described herein Automated test methods.

The foregoing storage medium of the present application includes: a magnetic disk, an optical disk, a read-only memory (ROM), and the like, which can store various program codes.

The units in all the embodiments of the present application may be implemented by a general-purpose integrated circuit, such as a CPU (Central Processing Unit), or by an ASIC (Application Specific Integrated Circuit).

The steps in the automated test method of the embodiment of the present application may be sequentially adjusted, merged, and deleted according to actual needs.

The units in the automatic testing device of the embodiment of the present application may be combined, divided, and deleted according to actual needs.

The foregoing is only a specific embodiment of the present application, but the scope of protection of the present application is not limited thereto, and any equivalents can be easily conceived by those skilled in the art within the technical scope disclosed in the present application. Modifications or substitutions are intended to be included within the scope of the present application. Therefore, the scope of protection of this application should be determined by the scope of protection of the claims.

Claims

An automated test method, characterized in that the method comprises:

Calling the virtual media gateway service;

Initiating a test request to the IVR system through the virtual media gateway service;

If the confirmation command of the IVR system is received, a test channel of the virtual media gateway service and the IVR system is established;

Automated testing is performed according to the test channel.
The method of claim 1, wherein the invoking a virtual media gateway service comprises:

Send a call instruction to the virtual media gateway;

And searching, according to the calling instruction, a target service that satisfies the call instruction from the virtual media gateway;

The target service is served as the virtual media gateway.
The method according to claim 1, wherein the receiving the confirmation command of the IVR system, establishing a test channel of the virtual media gateway service and the IVR system, comprising:

Determining a test task source address in the virtual media gateway service;

Reconstructing the test task source address;

Creating a mapping relationship between the test task source address and at least one test channel of the IVR system;

Establishing a test channel of the virtual media gateway service and the IVR system according to the test channel mapping relationship.
The method of claim 1 wherein the method further comprises:

If a query command is received, a request to query the currently executed test step is initiated;

In response to the request, the currently executed test step is displayed on the preset display interface.
The method of claim 1 wherein the method further comprises:

Descriptive information about the automated test process is presented through a preset browser page.
An automated test device, characterized in that the device comprises:

a calling unit for calling a virtual media gateway service;

a first initiating unit, configured to initiate a test request to the IVR system by using a virtual media gateway service;

Establishing a unit, if receiving an acknowledgement instruction of the IVR system, establishing a test channel of the virtual media gateway service and the IVR system;

An automated test unit for automated testing based on the test channel.
The device according to claim 6, wherein the calling unit comprises:

a sending unit, configured to send a call instruction to the virtual media gateway;

a searching unit, configured to search, according to the calling instruction, a target service that satisfies the calling instruction from the virtual media gateway;

An execution unit, configured to serve the target service as the virtual media gateway.
The device of claim 6, wherein the establishing unit comprises:

a determining unit, configured to determine a test task source address in the virtual media gateway service;

a reconstruction unit, configured to reconstruct a source address of the test task;

a creating unit, configured to create a mapping relationship between the test task source address and the at least one test channel of the IVR system;

And establishing a subunit, configured to establish a test channel of the virtual media gateway service and the IVR system according to the test channel mapping relationship.
The device of claim 6 wherein said device further comprises:

a second initiating unit, configured to: if receiving a query instruction, initiate a request for querying a currently executed test step;

And a display unit, configured to display the currently executed test step on the preset display interface in response to the request.
The device of claim 6 wherein said device further comprises:

a presentation unit for presenting description information about the automated testing process through the preset browser page.
A computer device comprising a memory, a processor, and a computer program stored on the memory and operable on the processor, wherein the processor performs the following operations when the computer program is executed:

Calling the virtual media gateway service;

Initiating a test request to the IVR system through the virtual media gateway service;

If the confirmation command of the IVR system is received, a test channel of the virtual media gateway service and the IVR system is established;

Automated testing is performed according to the test channel.
The computer device according to claim 11, wherein the invoking the virtual media gateway service comprises:

Send a call instruction to the virtual media gateway;

And searching, according to the calling instruction, a target service that satisfies the call instruction from the virtual media gateway;

The target service is served as the virtual media gateway.
The computer device according to claim 11, wherein the receiving the confirmation command of the IVR system, establishing a test channel of the virtual media gateway service and the IVR system, comprising:

Determining a test task source address in the virtual media gateway service;

Reconstructing the test task source address;

Creating a mapping relationship between the test task source address and at least one test channel of the IVR system;

Establishing a test channel of the virtual media gateway service and the IVR system according to the test channel mapping relationship.
The computer apparatus according to claim 11, wherein said processor further implements the following operations when said computer program is executed:

If a query command is received, a request to query the currently executed test step is initiated;

In response to the request, the currently executed test step is displayed on the preset display interface.
The computer apparatus according to claim 11, wherein said processor further implements the following operations when said computer program is executed:

Descriptive information about the automated test process is presented through a preset browser page.
A computer readable storage medium, characterized in that the computer readable storage medium stores one or more programs, the one or more programs being executable by one or more processors to implement the steps of:

Calling the virtual media gateway service;

Initiating a test request to the IVR system through the virtual media gateway service;

If the confirmation command of the IVR system is received, a test channel of the virtual media gateway service and the IVR system is established;

Automated testing is performed according to the test channel.
The computer readable storage medium of claim 16, wherein the invoking a virtual media gateway service comprises:

Send a call instruction to the virtual media gateway;

And searching, according to the calling instruction, a target service that satisfies the call instruction from the virtual media gateway;

The target service is served as the virtual media gateway.
The computer readable storage medium according to claim 16, wherein the receiving the confirmation command of the IVR system, establishing a test channel of the virtual media gateway service and the IVR system, comprising:

Determining a test task source address in the virtual media gateway service;

Reconstructing the test task source address;

Creating a mapping relationship between the test task source address and at least one test channel of the IVR system;

Establishing a test channel of the virtual media gateway service and the IVR system according to the test channel mapping relationship.
The computer readable storage medium of claim 16 wherein when said one or more programs are executed by one or more processors, the steps of:

If a query command is received, a request to query the currently executed test step is initiated;

In response to the request, the currently executed test step is displayed on the preset display interface.
The computer readable storage medium of claim 16 wherein when said one or more programs are executed by one or more processors, the steps of:

Descriptive information about the automated test process is presented through a preset browser page.