CN101729681A - Automatic testing method, testing terminal and communication system - Google Patents
Automatic testing method, testing terminal and communication system Download PDFInfo
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- CN101729681A CN101729681A CN200810171769A CN200810171769A CN101729681A CN 101729681 A CN101729681 A CN 101729681A CN 200810171769 A CN200810171769 A CN 200810171769A CN 200810171769 A CN200810171769 A CN 200810171769A CN 101729681 A CN101729681 A CN 101729681A
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Abstract
The embodiment of the invention discloses an automatic testing method, a testing terminal and a communication system. The automatic testing method comprises the steps: an automatic testing terminal obtains a testing sample; the automatic testing terminal sends a testing message to a calling center, wherein the testing message corresponds to the testing sample; the automatic testing terminal receives a result which is returned by the calling center according to testing message after testing; and the automatic testing terminal judges whether the result is accordant with an expected result of the testing sample, wherein the expected result of the testing sample corresponds to the testing sample. By obtaining the testing sample, the automatic testing terminal sends the testing message to the calling center, receives the result which is returned by the calling center, and judges whether the result is accordant with the expected result of the testing sample, thereby realizing the automation of the test to greatly improve the testing efficiency.
Description
Technical field
The present invention relates to communication technical field, relate in particular to a kind of auto-dial testing method, testing terminal and communication system.
Background technology
(Interactive Voice Response, IVR) system provides the automatic speech service, the capital equipment of the Self-Service that to be enterprise provide for the client in interactive voice response.System adopts the voice catalogue of user guiding, finishes corresponding information inquiry and command execution according to the client by telephone keypad or voice selecting, thus can be described as by telephone set by the key control computer.By connect database in the IVR rear end, the IVR system can provide dynamic real time information for the client.If used the IVR system in the call center, most calling just can realize automation, it is estimated, can save 60% expense like this, can also alleviate the burden of traffic representative simultaneously, makes them can be engaged in prior customer service work.The IVR system not only has been confined to speech processes, and the service of fax transmitting-receiving also can be provided for the client.
For the call center network operator, the IVR system must be through professional test before call center's utilization, and the testing operation is absolutely necessary one and works, and after beginning, device upgrade, dilatation, need carry out the checking of IVR service dial testing.In the IVR flow process, after menu is adjusted, also need to carry out the testing checking of IVR.Sometimes ivr menu adjustment is very little, but needs all IVR branches are tested.
Present testing operation is finished by the Artificial Control terminal, and this requires system equipment can support testing, presses testing Demand Design Resource Allocation Formula etc. in specific modules.
In the prior art, the user at first writes test case according to the IVR flow process, calls according to test case then, dials in the call center when phone, is handled the beginning playback by IVR.Voice are sent on the phone by switch, and whether the voice that the user emits by answering a call are consistent with the expected results of actual case.
In realizing process of the present invention, the inventor finds that there is following defective at least in technique scheme:
Because testing work is a large amount of, regular, therefore adopt manually to test and realize that the testing workload is big, test result must have been put sound and could have been compared, and by manually comparing, efficient is low.
Summary of the invention
The embodiment of the invention provides a kind of auto-dial testing method, testing terminal and communication system, and the technical scheme of using the embodiment of the invention to provide can improve testing efficient.
The purpose of the embodiment of the invention is achieved through the following technical solutions:
A kind of auto-dial testing method comprises:
Automatic testing terminal is obtained the testing use-case;
Automatic testing terminal sends testing message to the call center, and described testing message is corresponding with described testing use-case;
Automatic testing terminal receives described call center and carries out the result that returns after the testing according to described testing message;
Automatic testing terminal judges whether described result is consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
A kind of testing terminal comprises:
The use-case input module is used to obtain the testing use-case;
The auto-dial testing module is used for sending testing message to the call center, and described testing message is corresponding with the described testing use-case that described use-case input module obtains, and receives described call center and carries out the result that returns after the testing according to described testing message;
The result contrasts module, is used to judge whether described auto-dial testing module obtains described result consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
A kind of communication system comprises automatic testing terminal, is used for the testing call center, and described automatic testing terminal is used to obtain the testing use-case; Send testing message to described call center, described testing message is corresponding with described testing use-case; Receive described call center and carry out the result that returns after the testing according to described testing message; Judge whether described result is consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
The above technical scheme that provides from the embodiment of the invention as can be seen, automatic testing terminal is by obtaining the testing use-case, send testing message to the call center, the result that the receipt of call center is returned, whether judged result is consistent with the expected results of testing use-case, realize the testing automation, and then improved testing efficient greatly.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art, to do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the simplified flow chart of the auto-dial testing method of the embodiment of the invention one elaboration;
Fig. 2 is the flow chart of the auto-dial testing method of the embodiment of the invention two elaborations;
Fig. 3 is the flow chart of the auto-dial testing method of the embodiment of the invention three elaborations;
Fig. 4 is the schematic diagram of the testing terminal of embodiment of the invention elaboration;
Fig. 5 is the composition frame chart of the communication system of embodiment of the invention elaboration.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
The embodiment of the invention provides a kind of auto-dial testing method, testing terminal and communication system, and the technical scheme of using the embodiment of the invention to provide can improve testing efficient.
At first set forth a kind of auto-dial testing method.
Embodiment one
Present embodiment is set forth a kind of auto-dial testing method, is elaborated below in conjunction with accompanying drawing, and referring to Fig. 1, this method may further comprise the steps:
Step 101: automatic testing terminal is obtained the testing use-case;
It can be the testing use-case that obtains testing personnel input by the use-case input module.For example can be by an interface testing use-case to be imported, this interface be the interface between testing terminal and the user.
Step 102: automatic testing terminal sends testing message to the call center;
Can also comprise the step that whether normally to be connected that detects with the call center before this step, if malunion is normal, then carry out abnormality processing, for example can be to remind custom system undesired, if connect normal, the testing use-case converted to behind the testing form send testing message to the call center, testing this moment message is corresponding with the testing use-case.
Send arrowband or broadband message to the call center, these message are corresponding with the testing use-case.For example, if the testing terminal is the arrowband with being connected of call center, can be to send ISUP message, if the testing terminal is the broadband with being connected of call center, can be to send conversation initiating protocol message.
Step 103: the result that returns after the testing carries out according to testing message at automatic testing terminal receipt of call center;
The result that the call center returns comprises whether calling sets up the voice messaging message of success message, broadcast etc.
The result that the call center returns to automatic testing terminal can also be a message code, and this message code is corresponding one by one with the expected results of testing use-case.
Step 104: automatic testing terminal judges whether The above results is consistent with the expected results of testing use-case.
Can also search filename and the file content mapping relations table that presets according to the result that step 103 is returned before this step, judge whether to exist and the The above results corresponding file, if exist, then execution in step 104, and step 104 was specially and judged whether the file content of searching is consistent with the expected results of testing use-case this moment.
Automatic testing terminal can be to judge with message code mapping relations table whether the expected results of message code and described testing use-case is consistent according to the expected results that presets, above-mentioned expected results that presets and message code mapping relations table can set in automatic testing terminal in advance, the expected results of the corresponding testing use-case of each message code, automatic testing terminal judges by the message code that reality call center when call center's testing returns whether the result that will play the call center is consistent with the expected results of this testing use-case.
When judged result is consistent with the expected results of testing use-case, can also judge further whether the testing use-case finishes, if do not finish, then return execution in step 102.If finish, further judge whether other use-case in addition, if also have other use-case, then execution in step 102, if do not have other use-case, then EOT.If do not get access to whole testing use-cases in the step 101, when judgement also has other use-case, then need to return execution in step 101, continue to obtain other testing use-case.
When judgement does not have other use-case, the result who judges in output and the step display 104.
The embodiment of the invention is owing to obtain the testing use-case, send testing message to the call center, the result that the receipt of call center is returned, whether judged result is consistent with the expected results of testing use-case, the testing process need not manual operation and intervention after manually with the use-case input, realized the testing automation, test result just can compare before having put sound, thereby has improved testing efficient greatly.
Further, manually carry out testing, reduced the human input and the time of test, reduced the testing cost owing to no longer use.Automatically perform next use-case after owing to be finished, can realize the mass test.
Embodiment one has set forth a kind of auto-dial testing method, and the following examples are set forth a kind of testing process.
Embodiment two
Present embodiment is set forth a kind of testing process, is elaborated below in conjunction with accompanying drawing, and referring to Fig. 2, this process may further comprise the steps:
Step 201: user's input test use-case, beginning testing;
The set of user's input test use-case begins to carry out testing.For example, use-case is for dialing 1234, and the voice expected results that the call center returns dials 2 for " you are good, welcome to dial A company phone, withdraw from by 2 by 1 inquiry extension number ", and the voice expected results that the call center returns is " goodbye ".
Step 202: whether detection system is normal; If undesired, execution in step 203, if normal, execution in step 204;
For example can be whether detection testing terminal is normal with being connected of call center.
Step 203: abnormality processing;
For example can be to remind custom system undesired etc.
Step 204: make a call to the call center;
If detection system just often in the step 202, make a call to the call center again after can converting use-case to the testing form.Can be to convert the Tool Command Language form to, perhaps user-defined format sends the testing use-case after the conversion to the call center.For example dial 1234 results for " you are good, welcome to dial A company phone, withdraw from by 2 by 1 inquiry extension number ", dial 2 results and be " goodbye ".
Making a call to the call center can be to send testing message to the call center, and testing message is corresponding with the testing use-case, also can be to send arrowband or broadband message to the call center.
Step 205: call setup, beginning playback;
Testing terminal and call center set up calls out, and the beginning playback.
Step 206: relatively whether the playback result is consistent; If consistent, execution in step 207, if inconsistent, execution in step 208;
Whether testing terminal relatively playback result is consistent with the use-case expected results, and the use-case expected results pre-sets, and each use-case is corresponding one by one with its expected results.
Step 207: judge whether this use-case finishes, if finish, execution in step 208 is not if finish execution in step 204;
Judging whether use-case finishes, can be that the use-case of after tested use-case and user's input is compared, and sees whether whole use-cases is all tested.
Step 208: call out release, this use-case finishes;
When judging that use-case finishes, discharge being connected of setting up between testing terminal and the call center, the test of representing this use-case finish and test result for passing through.
When relatively playback result and expected results are inconsistent in the step 206, also need to discharge being connected of setting up between testing terminal and the call center, represent that the test result of this use-case is not for passing through this moment.
Step 209: judge whether other use-case in addition; If have, then execution in step 204, if do not have, and execution in step 210;
When judging that the use-case that also has other is not carried out in the step 208, continue to make a call to the call center, all finish until all use-cases.If do not import whole testing use-cases in the step 201, when judgement also has other use-case, then need to return execution in step 201, continue to import other testing use-case.
Step 210: EOT outputs test result.
Judge the use-case that does not have other in step 208, promptly all use-cases all execute, and EOT then outputs test result.
Above-mentioned flow process has realized whether can normally setting up the testing terminal test of calling, and sets up and call out back continuation dialing.
Present embodiment is because the testing terminal is carried out the testing of a plurality of use-cases automatically, realized the mass of testing, because the testing process that present embodiment is mentioned need not manual operation and intervention after manually with the use-case input, realize the automation of testing, thereby improved testing efficient greatly, reduced the testing cost.
Further, can also verify whether the voice that bearing bed is play behind the call setup are consistent with the voice of expection.Speech detection has many methods, such as the present technique of larding speech with literary allusions by voice speech conversion is become text, text and expected results is compared again; Voice quality is analyzed and tested and assessed, for example adopt perception evaluating voice quality assessment method, compare to determine voice flow and recording file content whether consistent with expected results.Because just relatively whether consistent,, can consider to adopt whether consistent getting final product of the filename relatively play, a kind of method of in the auto-dial testing method, using speech detection of the following examples elaboration in order to reduce cost with expected results.
Embodiment three
The method that the expected results of present embodiment a kind of result who in the auto-dial testing method call center is returned of elaboration and testing use-case compares is elaborated below in conjunction with accompanying drawing, and referring to Fig. 3, this method may further comprise the steps:
Step 301: user's input test use-case, beginning testing;
The set of user's input test use-case begins to carry out testing.For example, use-case is for dialing 1234, and the voice expected results that the call center returns dials 2 for " you are good, welcome to dial A company phone, withdraw from by 2 by 1 inquiry extension number ", and the voice expected results that the call center returns is " goodbye ".
Step 302: make a call to the call center;
Make a call to the call center again after can converting use-case to the testing form.Can be to convert the Tool Command Language form to, perhaps user-defined format sends the testing use-case after the conversion to the call center.For example dial 1234 results for " you are good, welcome to dial A company phone, withdraw from by 2 by 1 inquiry extension number ", dial 2 results and be " goodbye ".
Making a call to the call center can be to send testing message to the call center, and testing message is corresponding with the testing use-case, also can be to send arrowband or broadband message to the call center.
Step 303: call setup, beginning playback;
Testing terminal and call center set up calls out, and the beginning playback.
Step 304: receive beginning playback message;
For example, the message of receiving can be startPlay.S.wav, and this message represents to begin the file of played file S by name.
Step 305: search the filename that presets and the mapping table of file content;
The mapping table of filename and file content can configure on the testing terminal in advance.
Step 306: judge whether to exist this document, if exist, execution in step 307, if there is no, execution in step 308;
Judging whether to exist this document can be after the testing terminal is received message, extracts message and effective document name, searches in the mapping table of the filename that presets and file content whether have this document name corresponding file.
Step 307: content and expected results contrast in will showing;
File in the mapping table of the file content in the message and the filename that presets and file content is compared, and also can be whether the filename relatively play is consistent with the filename in showing.
Step 308: abnormality processing;
Abnormality processing can be to remind in the mapping relations table of filename that the user presets and file content not have the filename that comprises in the playback message of receiving, also can be to draw the result that the test of testing use-case is not passed through.
Step 309: whether the contrast in the determining step 307 is consistent, if consistent, execution in step 310, if inconsistent, execution in step 311;
Whether consistent, or judge whether the filename in the message is consistent with the filename in the mapping relations table that presets according to the contrast in the step 307 if drawing judged result.
Step 310: test result is for passing through;
Represent that this testing use-case is consistent with expected results, test is passed through.
Step 311: test result is not for passing through.
Represent that this testing use-case and expected results are inconsistent, test is not passed through.
Whether there is this document in the filename that present embodiment presets owing to the result who returns according to the call center searches and the mapping relations table of file content, when having this document, the result that the call center is returned compares with the filename that presets and the mapping relations table of file content, when unanimity, draw the conclusion that the test of testing use-case is passed through, more convenient when making the testing terminal carry out that the result compares, thus cost lowered.
Need to prove, for aforesaid each method embodiment, for simple description, so it all is expressed as a series of combination of actions, but those skilled in the art should know, the present invention is not subjected to the restriction of described sequence of movement, because according to the present invention, some step can adopt other orders or carry out simultaneously.Secondly, those skilled in the art also should know, the embodiment described in the specification all belongs to preferred embodiment, and related action and module might not be that the present invention is necessary.
In the above-described embodiments, the description of each embodiment is all emphasized particularly on different fields, do not have the part that describes in detail among certain embodiment, can be referring to the associated description of other embodiment.
A kind of method of auto-dial testing more than is provided, and the embodiment of the invention also provides a kind of testing terminal and a kind of communication system.
At first set forth a kind of testing terminal, referring to Fig. 4, this testing terminal comprises with lower module:
Use-case input module 401 is used to obtain the testing use-case;
Auto-dial testing module 402 is used for sending testing message to the call center, and described testing message is corresponding with the described testing use-case that use-case input module 401 obtains, and receives described call center and carries out the result that returns after the testing according to described testing message;
Auto-dial testing module 402 is responsible for the simulation testing, by arrowband or broadband signalling place calls centring system, the difference of arrowband signaling and broadband signalling is that employed protocol type is different, arrowband agreement such as ISUP agreement, wideband protocol such as session initiation protocol.And responsible and call center is mutual.Comprise the transmission of message and the reception of message, the transmission of voice, video and reception etc.
The result contrasts module 403, is used to judge whether auto-dial testing module 402 obtains described result consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
The result contrasts that module 403 is responsible for result that the call center is returned and the expected results of testing use-case compares, judge whether the result who returns the call center is consistent with expected results, and start the test of next testing use-case, promptly call the testing that the auto-dial testing module is carried out next use-case.
Wherein, above-mentioned testing terminal also comprises:
Whether detection module is used to detect normal with being connected of described call center, if undesired, carries out abnormality processing, if normal, sends testing message to the call center after converting described testing use-case to the testing form.
Wherein, above-mentioned testing terminal also comprises:
Search module, be used for searching filename and the file content mapping relations table that presets according to described result;
Whether consistent judge module is used to judge whether exist and described corresponding file as a result, if exist, then carry out expected results the step of judging described result and described testing use-case;
The above results contrast module 403 is used to judge whether the described file content of searching is consistent with the expected results of described testing use-case.
Wherein, above-mentioned testing terminal also comprises:
Finish judge module, be used for when the result contrasts module 403 and judges that described result is consistent with the expected results of described testing use-case, judging further whether described testing use-case finishes.
The testing terminal of setting forth above can be used to the auto-dial testing method that realizes that the embodiment of the invention is mentioned, but is not limited to realize this method.
Set forth a kind of testing terminal above, set forth a kind of communication system below.
Referring to Fig. 5, a kind of communication system comprises automatic testing terminal 501, and above-mentioned automatic testing terminal 501 is used to obtain the testing use-case; Send testing message to call center 502, described testing message is corresponding with described testing use-case; Receive described call center 502 and carry out the result that returns after the testing according to described testing message; Judge whether described result is consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
The embodiment of the invention is owing to obtain the testing use-case, send testing message to the call center, the result that the receipt of call center is returned, whether judged result is consistent with the expected results of testing use-case, realized the testing automation, test result just can compare before having put sound, thereby has improved testing efficient greatly.
Further, manually carry out testing, reduced the human input and the time of test, reduced the testing cost owing to no longer use.Automatically perform next use-case after owing to be finished, can realize the mass test.
Further, because the result who returns according to the call center searches in the mapping relations table of the filename that presets and file content whether have this document, when having this document, the result that the call center is returned compares with the filename that presets and the mapping relations table of file content, when unanimity, draw the conclusion that the test of testing use-case is passed through, more convenient when making the testing terminal carry out that the result compares, thus cost lowered.
One of ordinary skill in the art will appreciate that all or part of step that realizes in the foregoing description method is to instruct relevant hardware to finish by program, described program can be stored in a kind of computer-readable recording medium, this program comprises the steps: when carrying out
Automatic testing terminal is obtained the testing use-case;
Automatic testing terminal sends testing message to the call center, and above-mentioned testing message is corresponding with above-mentioned testing use-case;
The result that returns after the testing carries out according to above-mentioned testing message at automatic testing terminal receipt of call center;
Automatic testing terminal judges whether The above results is consistent with the expected results of above-mentioned testing use-case, and the expected results of above-mentioned testing use-case is corresponding with above-mentioned testing use-case.
The above-mentioned storage medium of mentioning can be a read-only memory, disk or CD etc.
More than a kind of auto-dial testing method, testing terminal and communication system that the embodiment of the invention provided are described in detail, the explanation of above embodiment just is used for help understanding method of the present invention and thought thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, the part that all can change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention.
Claims (12)
1. an auto-dial testing method is characterized in that, comprising:
Automatic testing terminal is obtained the testing use-case;
Automatic testing terminal sends testing message to the call center, and described testing message is corresponding with described testing use-case;
Automatic testing terminal receives described call center and carries out the result that returns after the testing according to described testing message;
Automatic testing terminal judges whether described result is consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
2. auto-dial testing method according to claim 1 is characterized in that, the step that described automatic testing terminal is obtained the testing use-case is specially:
Automatic testing terminal is obtained the testing use-case of testing personnel input by the use-case input module.
3. auto-dial testing method according to claim 1 is characterized in that, described automatic testing terminal also comprised before the call center sends testing message:
Whether automatic testing terminal detects normal with being connected of described call center, if undesired, carries out abnormality processing, if normal, described testing use-case converted to behind the testing form to call center's transmission testing message.
4. auto-dial testing method according to claim 1 is characterized in that, described automatic testing terminal is specially to the step that the call center sends testing message:
Automatic testing terminal sends arrowband or broadband message to the call center, and described message is corresponding with described testing use-case.
5. auto-dial testing method according to claim 1 is characterized in that automatic testing terminal is declared
Whether the expected results of disconnected described result and described testing use-case consistent also comprising before:
Automatic testing terminal is searched filename and the file content mapping relations table that presets according to described result, judge whether to exist and described corresponding file as a result, if exist, then carry out the whether consistent step of the described expected results of judging described result and described testing use-case;
Described automatic testing terminal is judged the expected results of described result and described testing use-case, and whether consistent step is specially:
Automatic testing terminal judges whether the described file content of searching is consistent with the expected results of described testing use-case.
6. auto-dial testing method according to claim 1 is characterized in that, described automatic testing terminal receives the step of carrying out the result that returns after the testing according to described testing message in described call center and is specially:
Automatic testing terminal receives described call center and carries out the message code returned after the testing according to described testing message;
Described automatic testing terminal is judged the expected results of described result and described testing use-case, and whether consistent step is specially:
Automatic testing terminal judges with message code mapping relations table whether the expected results of described message code and described testing use-case is consistent according to the expected results that presets.
7. according to each described auto-dial testing method of claim 1 to 6, it is characterized in that, when automatic testing terminal judges that described result is consistent with the expected results of described testing use-case, also comprise:
Automatic testing terminal judges whether described testing use-case finishes, if do not finish, continues to send to the call center step of testing message, if use-case finishes, continue to judge whether to also have other use-case,, continue to carry out the step that sends testing message to the call center if also have other use-case.
8. a testing terminal is characterized in that, comprising:
The use-case input module is used to obtain the testing use-case;
The auto-dial testing module is used for sending testing message to the call center, and described testing message is corresponding with the described testing use-case that described use-case input module obtains, and receives described call center and carries out the result that returns after the testing according to described testing message;
The result contrasts module, is used to judge whether described auto-dial testing module obtains described result consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
9. testing terminal according to claim 8 is characterized in that, also comprises:
Whether detection module is used to detect normal with being connected of described call center, if undesired, carries out abnormality processing, if normal, sends testing message to the call center after converting described testing use-case to the testing form.
10. testing terminal according to claim 8 is characterized in that, also comprises:
Search module, be used for searching filename and the file content mapping relations table that presets according to described result;
Whether consistent judge module is used to judge whether exist and described corresponding file as a result, if exist, then carry out expected results the step of judging described result and described testing use-case;
Described result contrasts module and is used to judge whether the described file content of searching is consistent with the expected results of described testing use-case.
11. to 10 each described testing terminals, it is characterized in that according to Claim 8, also comprise:
Finish judge module, be used for when described result contrasts module and judges that described result is consistent with the expected results of described testing use-case, judging further whether described testing use-case finishes.
12. a communication system is characterized in that, comprising:
Automatic testing terminal is used for the testing call center, and described automatic testing terminal is used to obtain the testing use-case; Send testing message to described call center, described testing message is corresponding with described testing use-case; Receive described call center and carry out the result that returns after the testing according to described testing message; Judge whether described result is consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.
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