WO2019153533A1 - 动态路由控制方法、装置、计算机设备及存储介质 - Google Patents

动态路由控制方法、装置、计算机设备及存储介质 Download PDF

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Publication number
WO2019153533A1
WO2019153533A1 PCT/CN2018/084727 CN2018084727W WO2019153533A1 WO 2019153533 A1 WO2019153533 A1 WO 2019153533A1 CN 2018084727 W CN2018084727 W CN 2018084727W WO 2019153533 A1 WO2019153533 A1 WO 2019153533A1
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WIPO (PCT)
Prior art keywords
incoming
value
switch
line
type
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PCT/CN2018/084727
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English (en)
French (fr)
Inventor
李培彬
彭小明
周俊琨
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平安科技（深圳）有限公司
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Publication of WO2019153533A1 publication Critical patent/WO2019153533A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/34—Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
    • H04L67/63—Routing a service request depending on the request content or context
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services

Definitions

  • the present application relates to the field of mobile communications technologies, and in particular, to a dynamic routing control method, apparatus, computer device, and storage medium.
  • IVR Interactive Voice Response
  • IVR Interactive Voice Response
  • a routing scheme means that when a new service version is introduced, it is usually necessary to maintain the previous version until all clients have switched to the new service. This is especially important if the service is a long-running process that takes days, weeks, or even months to complete. Typically, this requires a new endpoint address for the new service while maintaining the original endpoint of the previous version.
  • the existing IVR routing scheme is relatively simple, and the pilot for experiencing the new service cannot be switched arbitrarily, and the configuration data is not mutually standby, which makes the IVR product easy to fail when it is upgraded.
  • the present application provides a dynamic routing control method, device, computer device, and storage medium, which is intended to solve the problem that the routing scheme in the prior art is relatively simple, and the pilot of the new service cannot be arbitrarily switched, and the configuration data is not supported. , causing problems in the IVR product upgrade when it is easy to fail.
  • the present application provides a dynamic routing control method, including: acquiring pre-configured incoming line parameter information, storing incoming line parameter information to a designated area; and if an incoming call request is detected, acquiring a corresponding incoming call request Incoming incoming line value; if it is determined according to the incoming line parameter information that the incoming incoming line value is a valid value, the incoming incoming line value is corresponding to the incoming line to obtain the voice service.
  • the application provides a dynamic routing control apparatus, including:
  • the incoming parameter configuration unit is configured to pre-configure the incoming line parameter information, and store the incoming line parameter information to the designated area;
  • the incoming incoming line value obtaining unit is configured to acquire an incoming incoming line value corresponding to the incoming call request if the incoming call request is detected;
  • the incoming line control unit is configured to determine, according to the incoming line parameter information, that the incoming incoming line value is a valid value, and corresponding to the incoming incoming line value to obtain the voice service.
  • the present application further provides a computer device comprising a memory, a processor, and a computer program stored on the memory and operable on the processor, the processor implementing the computer program
  • a computer device comprising a memory, a processor, and a computer program stored on the memory and operable on the processor, the processor implementing the computer program
  • the present application also provides a storage medium, wherein the storage medium stores a computer program, the computer program comprising program instructions, the program instructions, when executed by a processor, causing the processor to execute the application A dynamic routing control method as claimed in any of the preceding claims.
  • the application provides a dynamic routing control method, device, computer device and storage medium.
  • the method realizes the voice service corresponding to the incoming line according to the incoming incoming line value, and the incoming line parameter information matched by the incoming incoming line value can be modified and configured in real time, does not need to be restarted and takes effect immediately, and ensures the incoming traffic and the exit. Traffic matching.
  • FIG. 1 is a schematic flowchart of a dynamic routing control method according to an embodiment of the present disclosure
  • FIG. 2 is a schematic diagram of a sub-flow of a dynamic routing control method according to an embodiment of the present application
  • FIG. 3 is a schematic diagram of another sub-flow of a dynamic routing control method according to an embodiment of the present disclosure
  • FIG. 4 is a schematic block diagram of a dynamic routing control apparatus according to an embodiment of the present application.
  • FIG. 5 is a schematic block diagram of a subunit of a dynamic routing control apparatus according to an embodiment of the present disclosure
  • FIG. 6 is a schematic block diagram of another subunit of a dynamic routing control apparatus according to an embodiment of the present disclosure.
  • FIG. 7 is a schematic block diagram of a computer device according to an embodiment of the present application.
  • FIG. 1 is a schematic flowchart of a dynamic routing control method according to an embodiment of the present application.
  • the method is applied to terminals such as desktop computers, laptop computers, and tablet computers.
  • the method includes steps S101 to S103.
  • the incoming line parameters are pre-configured on the terminal connected to the server end (such as a notebook computer or a tablet computer used by an operation and maintenance technician).
  • the incoming line parameter information includes a plurality of configuration items, each of which includes an IVR series type, a switch type, a switch name, a switch value, and an identifier that is valid; wherein the IVR series type represents an interactive voice response series type.
  • the IVR series type is any one of a plurality of custom-set service category codes; for example, the value of the IVR series type is 201 (201 is the service type code of life insurance), 202 (202 is the service type code of liability insurance) 203 (203 is the service type code of the credit insurance), 204 (204 is the service type code of the universal insurance), 205 (205 is the service type code of the property insurance), etc., and the above service type code is only used as an example.
  • the service type code is not limited to the above code and may be defined by the operator of the IVR service.
  • the switch type is a first type switch for selecting an equivalence matching mode, or a second type switch for selecting a node and an IVR series composite matching mode, or a node for selecting a node, an IVR series, and a region composite matching mode.
  • the first type of switch is recorded as a type A switch, indicating the selection of the equivalence matching mode; the second switch is recorded as a type B switch, indicating the selection node and the IVR series composite matching mode; the third type of switch is recorded as the C type
  • the switch indicates the selection node, the IVR series, and the regional composite matching mode; the above switch types are not limited to the three types of the examples, and the operator of the IVR service is also defined according to the provided incoming node mode.
  • the switch name is a switch branch that selects to use the IVR service, or a switch branch that uses the button menu service; for example, the switch branch that selects to use the IVR service is indicated by VPToUnionIvrCombineSwitch (that is, after the user dials the customer service call successfully, the mode is through intelligent voice recognition). Describe the business you need to handle, that is, the way the user's voice is recognized through the back-end system of the customer service.)
  • the switch branch that uses the button menu service is indicated by VPToKeymenuCombineSwitch (that is, after the user dials the customer service call successfully, it is pressed by the smart phone.
  • the physical keyboard of the virtual keyboard or landline phone performs the key selection method of the required customer service type).
  • the switch value includes a server node value and a line number, or the switch value is a contact number of a specified number of digits; for example, 2050015
  • the identifier that is valid is a valid identifier, or an invalid identifier; for example, the character Y represents a valid identifier, and the character N represents an invalid identifier.
  • the incoming parameter information shown in Table 1 When the configuration of the incoming line parameter information shown in Table 1 is completed on the terminal connected to the server, the incoming parameter information is saved in the designated area on the server side.
  • the operator of the IVR service can reasonably balance the traffic according to the incoming platform to ensure that the incoming traffic matches the outgoing traffic.
  • the incoming line parameter information can be configured into the library at any time, and takes effect immediately, without restarting the server end, thereby improving the efficiency of the configuration effective.
  • the incoming parameter information is stored in a designated area, and the incoming parameter information is stored in at least two designated areas.
  • the incoming parameter information is stored in at least two specified areas to improve disaster recovery and stability.
  • the server detects the incoming call request of the user, it also needs to obtain the incoming incoming call value corresponding to the incoming call request.
  • the incoming incoming line value is obtained by the user dialing the customer service number corresponding to the server end on the smart terminal or the landline phone, by using a virtual button on the smart terminal, or a physical button on the landline phone, or a voice indication by the user.
  • the incoming call value is entered, and the specific information included in the incoming incoming line value is only one of the identifiers that are less valid than each configuration item in the incoming line parameter information.
  • the IVR series type and the switch name are selected by the user according to the voice prompt of the customer service, and the switch type is automatically set according to the incoming line area corresponding to the user's incoming call request.
  • the switch type is automatically determined by the area code dialed by the user
  • the switch value is determined by the IVR series type and the incoming line number corresponding to the incoming call request.
  • the incoming line is corresponding to the incoming line to obtain the voice service.
  • the step S103 includes the following sub-steps:
  • the switch type corresponding to the incoming incoming line value is a preset third type switch, the switch value in the incoming call incoming line value includes a server node value and an incoming line area number.
  • the method further includes:
  • the incoming incoming line value corresponding to the incoming call request after obtaining the incoming incoming line value corresponding to the incoming call request, first, according to the switch type of the incoming incoming line value, the corresponding configuration item in the incoming line parameter information is located, and then the incoming incoming line value and the switch are The configuration items corresponding to the type are compared, and it is judged that there is a configuration item having the same value as the incoming incoming line value in the incoming line parameter information (here, the same is the identifier of the incoming incoming line value and the incoming line parameter information except whether it is valid or not) The other four are exactly the same).
  • the switch type corresponding to the incoming line value is the first type switch, the configuration parameter of the incoming line parameter information having the same value as the incoming incoming line value, and the configuration item corresponding to the valid identifier, corresponding to the incoming incoming line value Line pilot service line.
  • the switch type corresponding to the incoming incoming line value is the second type of switch, the configuration parameter of the incoming line parameter information having the same value as the incoming incoming line value, and the configuration item corresponding to the valid identifier, according to the incoming incoming line value Corresponding to the incoming pilot service line.
  • the switch input value in the incoming call incoming line value includes the server node value and the incoming line area number, and then according to the server node value and the incoming line area number corresponding to the incoming line pilot Service line.
  • the route exit is automatically split according to the incoming incoming line value, and the incoming traffic is matched with the outgoing traffic.
  • step S1032 is followed by the following sub-steps:
  • the switch value of the incoming call line value is a preset first type
  • the entry parameter information has the same configuration item as the incoming incoming line value, and the configuration item corresponds to a valid identifier, according to the incoming call incoming line
  • the value corresponds to the incoming pilot service line;
  • the first type includes a non-empty service node value and a non-empty incoming area code.
  • the preset first type composition is as follows:
  • SWITCH_VALUE TRANSTARGET
  • SWITCH_VALUE indicates the switch value
  • TRANSTARGET indicates the service node value
  • AREACODE indicates the non-empty entry line number. For example, 2051001
  • the switch value of the incoming call line value is the preset first type, if there is a configuration item with the same incoming call line value in the incoming line parameter information, and the configuration item corresponds to a valid identifier, the incoming call line value is Corresponding to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences the unupgraded version of the IVR service line) ).
  • the switch value of the incoming call line value is a preset second type
  • the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to a valid identifier, according to the incoming call incoming line.
  • the value corresponds to the incoming pilot service line; the second type includes the non-empty service node value and the incoming area code null value.
  • the preset second type composition is as follows:
  • SWITCH_VALUE TRANSTARGET
  • SWITCH_VALUE indicates the switch value
  • TRANSTARGET indicates the service node value
  • NULL indicates the null value. For example, 2051001
  • the switch value of the incoming call line value is the preset second type
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the switch value of the incoming call line value is a preset third type
  • the entry parameter information has the same configuration item as the incoming incoming line value, and the configuration item corresponds to a valid identifier, according to the incoming call incoming line.
  • the value corresponds to the incoming pilot service line; the third type includes the service node null and the non-empty incoming area code.
  • the preset third type composition is as follows:
  • SWITCH_VALUE NULL
  • SWITCH_VALUE indicates the switch value
  • NULL indicates a null value
  • AREACODE indicates a non-empty incoming area code. For example, null
  • the switch value of the incoming call line value is a preset third type, if there is a configuration item with the same incoming call line value in the incoming line parameter information, and the configuration item corresponds to a valid identifier, the call is entered.
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the switch value of the incoming call line value is a preset fourth type
  • the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to a valid identifier, according to the incoming call incoming line
  • the value corresponds to the incoming pilot service line; the fourth type includes the service node null value and the incoming area code null value.
  • the preset fourth type composition is as follows:
  • SWITCH_VALUE NULL
  • SWITCH_VALUE indicates the switch value
  • the previous NULL indicates the node null value
  • the last NULL indicates the region null value. For example, null
  • the switch value of the incoming call line value is the preset fourth type
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the switch value of the incoming call line value is a preset fifth type
  • the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to a valid identifier, according to the incoming call incoming line
  • the value corresponds to the incoming pilot service line;
  • the fifth type is the contact number of the specified number of digits.
  • the preset fifth type component is 135XXXXXXX, which indicates that 135XXXXXXX is the super-privilege number in the whitelist of the mobile phone number, and all the regional open pilots of all nodes are opened by default.
  • the switch value of the incoming call line value is the preset fifth type, if there is a configuration item with the same incoming call line value in the incoming line parameter information, and the configuration item corresponds to a valid identifier, the call is entered.
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the method realizes the voice service corresponding to the incoming line according to the incoming incoming line value, and the incoming line parameter information matched by the incoming incoming line value can be modified and configured in real time, does not need to be restarted and takes effect immediately, and ensures the incoming traffic. Matches the exit traffic.
  • FIG. 4 is a schematic block diagram of a dynamic routing control apparatus according to an embodiment of the present application.
  • the dynamic routing control device 100 can be installed in a desktop computer, a tablet computer, a laptop computer, or the like.
  • the dynamic routing control apparatus 100 includes an incoming line parameter configuration unit 101, an incoming incoming line value obtaining unit 102, and an incoming line control unit 103.
  • the incoming parameter configuration unit 101 is configured to pre-configure the incoming parameter information and store the incoming parameter information in the designated area.
  • the incoming line parameters are pre-configured on the terminal connected to the server (such as a laptop, tablet, etc. used by the operation and maintenance technician).
  • the incoming line parameter information includes a plurality of configuration items, each of which includes an IVR series type, a switch type, a switch name, a switch value, and an identifier that is valid; wherein the IVR series type represents an interactive voice response series type.
  • the IVR series type is any one of a plurality of custom-set service category codes; for example, the value of the IVR series type is 201 (201 is the service type code of life insurance), 202 (202 is the service type code of liability insurance) 203 (203 is the service type code of the credit insurance), 204 (204 is the service type code of the universal insurance), 205 (205 is the service type code of the property insurance), etc., and the above service type code is only used as an example.
  • the service type code is not limited to the above code and may be defined by the operator of the IVR service.
  • the switch type is a first type switch for selecting an equivalence matching mode, or a second type switch for selecting a node and an IVR series composite matching mode, or a node for selecting a node, an IVR series, and a region composite matching mode.
  • the first type of switch is recorded as a type A switch, indicating the selection of the equivalence matching mode; the second switch is recorded as a type B switch, indicating the selection node and the IVR series composite matching mode; the third type of switch is recorded as the C type
  • the switch indicates the selection node, the IVR series, and the regional composite matching mode; the above switch types are not limited to the three types of the examples, and the operator of the IVR service is also defined according to the provided incoming node mode.
  • the switch name is a switch branch that selects to use the IVR service, or a switch branch that uses the button menu service; for example, the switch branch that selects to use the IVR service is indicated by VPToUnionIvrCombineSwitch (that is, after the user dials the customer service call successfully, the mode is through intelligent voice recognition). Describe the business you need to handle, that is, the way the user's voice is recognized through the back-end system of the customer service.)
  • the switch branch that uses the button menu service is indicated by VPToKeymenuCombineSwitch (that is, after the user dials the customer service call successfully, it is pressed by the smart phone.
  • the physical keyboard of the virtual keyboard or landline phone performs the key selection method of the required customer service type).
  • the switch value includes a server node value and a line number, or the switch value is a contact number of a specified number of digits; for example, 2050015
  • the identifier that is valid is a valid identifier, or an invalid identifier; for example, the character Y represents a valid identifier, and the character N represents an invalid identifier.
  • the incoming parameter information is stored in a designated area, and the incoming parameter information is stored in at least two designated areas.
  • the incoming parameter information is stored in at least two specified areas to improve disaster recovery and stability.
  • the incoming incoming line value obtaining unit 102 is configured to acquire an incoming incoming line value corresponding to the incoming call request if the incoming call request is detected.
  • the server detects the incoming call request of the user, it also needs to obtain the incoming incoming call value corresponding to the incoming call request.
  • the incoming incoming line value is obtained by the user dialing the customer service number corresponding to the server end on the smart terminal or the landline phone, by using a virtual button on the smart terminal, or a physical button on the landline phone, or a voice indication by the user.
  • the incoming call value is entered, and the specific information included in the incoming incoming line value is only one of the identifiers that are less valid than each configuration item in the incoming line parameter information.
  • the IVR series type and the switch name are selected by the user according to the voice prompt of the customer service, and the switch type is automatically set according to the incoming line area corresponding to the user's incoming call request.
  • the switch type is automatically determined by the area code dialed by the user
  • the switch value is determined by the IVR series type and the incoming line number corresponding to the incoming call request.
  • the incoming line control unit 103 is configured to determine, according to the incoming line parameter information, that the incoming incoming line value is a valid value, and corresponding to the incoming incoming line according to the incoming incoming line value to obtain the voice service.
  • the incoming line control unit 103 includes the following subunits:
  • the first type of switch control unit 1031 is configured to: if the switch type corresponding to the incoming line value is the first type switch, the line item parameter information has the same configuration item as the incoming line entry value, and the configuration item corresponds to the valid identifier. Symbol, according to the incoming line value corresponding to the incoming pilot service line;
  • the third type of switch control unit 1032 is configured to: if the switch type corresponding to the incoming incoming line value is a preset third type switch, the switch value in the incoming call incoming line value includes a server node value and an incoming line area number.
  • the incoming line control unit 103 further includes:
  • the success control unit 1033 is not used, and if the configuration item corresponds to an invalid identifier, the service line is not upgraded according to the incoming incoming line value.
  • the incoming incoming line value corresponding to the incoming call request after obtaining the incoming incoming line value corresponding to the incoming call request, first, according to the switch type of the incoming incoming line value, the corresponding configuration item in the incoming line parameter information is located, and then the incoming incoming line value and the switch are The configuration items corresponding to the type are compared, and it is judged that there is a configuration item having the same value as the incoming incoming line value in the incoming line parameter information (here, the same is the identifier of the incoming incoming line value and the incoming line parameter information except whether it is valid or not) The other four are exactly the same).
  • the switch type corresponding to the incoming line value is the first type switch, the configuration parameter of the incoming line parameter information having the same value as the incoming incoming line value, and the configuration item corresponding to the valid identifier, corresponding to the incoming incoming line value Line pilot service line.
  • the switch type corresponding to the incoming incoming line value is the second type of switch, the configuration parameter of the incoming line parameter information having the same value as the incoming incoming line value, and the configuration item corresponding to the valid identifier, according to the incoming incoming line value Corresponding to the incoming pilot service line.
  • the switch input value in the incoming call incoming line value includes the server node value and the incoming line area number, and then according to the server node value and the incoming line area number corresponding to the incoming line pilot Service line.
  • the route exit is automatically split according to the incoming incoming line value, and the incoming traffic is matched with the outgoing traffic.
  • the third type of switch control unit 1032 includes the following subunits:
  • the first type control unit 10321 is configured to: if the switch value of the incoming call line value is a preset first type, the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to the valid identifier. According to the incoming incoming line value, the incoming pilot service line is included; the first type includes a non-empty service node value and a non-empty incoming line number.
  • the preset first type composition is as follows:
  • SWITCH_VALUE TRANSTARGET
  • SWITCH_VALUE indicates the switch value
  • TRANSTARGET indicates the service node value
  • AREACODE indicates the non-empty entry line number. For example, 2051001
  • the switch value of the incoming call line value is the preset first type, if there is a configuration item with the same incoming call line value in the incoming line parameter information, and the configuration item corresponds to a valid identifier, the incoming call line value is Corresponding to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences the unupgraded version of the IVR service line) ).
  • the second type control unit 10322 is configured to: if the switch value of the incoming call line value is a preset second type, the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to the valid identifier. According to the incoming incoming line value, the incoming pilot service line is included; the second type includes the non-empty service node value and the incoming area code null value.
  • the preset second type composition is as follows:
  • SWITCH_VALUE TRANSTARGET
  • SWITCH_VALUE indicates the switch value
  • TRANSTARGET indicates the service node value
  • NULL indicates the null value. For example, 2051001
  • the switch value of the incoming call line value is the preset second type
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the third type control unit 10323 is configured to: if the switch value of the incoming call line value is a preset third type, the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to the valid identifier. According to the incoming incoming line value, the incoming pilot service line is included; the third type includes the service node null value and the non-empty incoming line number.
  • the preset third type composition is as follows:
  • SWITCH_VALUE NULL
  • SWITCH_VALUE indicates the switch value
  • NULL indicates a null value
  • AREACODE indicates a non-empty incoming area code. For example, null
  • the switch value of the incoming call line value is a preset third type, if there is a configuration item with the same incoming call line value in the incoming line parameter information, and the configuration item corresponds to a valid identifier, the call is entered.
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the fourth type control unit 10324 is configured to: if the switch value of the incoming call line value is a preset fourth type, the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to the valid identifier. According to the incoming incoming line value, the incoming pilot service line is included; the fourth type includes the service node null value and the incoming line number null value.
  • the preset fourth type composition is as follows:
  • SWITCH_VALUE NULL
  • SWITCH_VALUE indicates the switch value
  • the previous NULL indicates the node null value
  • the last NULL indicates the region null value. For example, null
  • the switch value of the incoming call line value is the preset fourth type
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the fifth type control unit 10325 is configured to: if the switch value of the incoming call line value is a preset fifth type, the configuration parameter corresponding to the incoming incoming line value exists in the incoming line parameter information, and the configuration item corresponds to the valid identifier.
  • the symbol corresponds to the incoming line pilot service line according to the incoming incoming line value; the fifth type is the contact number of the specified number of digits.
  • the preset fifth type component is 135XXXXXXX, which indicates that 135XXXXXXX is the super-privilege number in the whitelist of the mobile phone number, and all the regional open pilots of all nodes are opened by default.
  • the switch value of the incoming call line value is the preset fifth type, if there is a configuration item with the same incoming call line value in the incoming line parameter information, and the configuration item corresponds to a valid identifier, the call is entered.
  • the incoming line value corresponds to the incoming pilot service line to experience the upgraded version of the IVR service; if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value (ie, the incoming line experiences an unupgraded version of the IVR) Service line).
  • the device realizes the voice service corresponding to the incoming line according to the incoming incoming line value, and the incoming line parameter information matched by the incoming incoming line value can be modified and configured in real time, does not need to be restarted and takes effect immediately, and ensures the incoming traffic. Matches the exit traffic.
  • the dynamic routing control device described above can be implemented in the form of a computer program that can be run on a computer device as shown in FIG.
  • FIG. 7 is a schematic block diagram of a computer device according to an embodiment of the present application.
  • the computer device 500 device can be a terminal.
  • the terminal can be an electronic device such as a tablet computer, a notebook computer, a desktop computer, or a personal digital assistant.
  • the computer device 500 includes a processor 502, a memory, and a network interface 505 connected by a system bus 501, wherein the memory can include a non-volatile storage medium 503 and an internal memory 504.
  • the non-volatile storage medium 503 can store an operating system 5031 and a computer program 5032.
  • the computer program 5032 includes program instructions that, when executed, cause the processor 502 to perform a dynamic routing control method.
  • the processor 502 is used to provide computing and control capabilities to support the operation of the entire computer device 500.
  • the internal memory 504 provides an environment for operation of the computer program 5032 in the non-volatile storage medium 503, which when executed by the processor 502, may cause the processor 502 to perform a dynamic routing control method.
  • the network interface 505 is used for network communication, such as sending assigned tasks and the like. It will be understood by those skilled in the art that the structure shown in FIG. 7 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the computer device 500 to which the solution of the present application is applied, and a specific computer device. 500 may include more or fewer components than shown, or some components may be combined, or have different component arrangements.
  • the processor 502 is configured to run a computer program 5032 stored in the memory to implement the following functions: acquiring pre-configured incoming parameter information, storing incoming parameter information to a designated area; and if an incoming call request is detected, obtaining The incoming incoming line value corresponding to the incoming call request; if it is determined according to the incoming line parameter information that the incoming incoming line value is a valid value, the incoming incoming line value is corresponding to the incoming line to obtain the voice service.
  • processor 502 also performs the operation of storing the incoming line parameter information in at least two designated areas.
  • the incoming line parameter information includes multiple configuration items, and each configuration item includes an IVR series type, a switch type, a switch name, a switch value, and an identifier that is valid; wherein the IVR series type indicates an interactive voice response series type.
  • the IVR series type is any one of a plurality of custom-set service category codes; the switch type is a first type switch for selecting an equivalence matching mode, or is used for selecting a node and an IVR series composite matching mode.
  • the switch name is a switch branch that selects to use an IVR service, or a switch branch that uses a button menu service;
  • the server node value and the incoming area code are included, or the switch value is a contact number of a specified number of digits;
  • the valid identifier is a valid identifier, or an invalid identifier.
  • the processor 502 further performs the following operations: if the switch type corresponding to the incoming incoming line value is the first type of switch, the incoming line parameter information has the same configuration item as the incoming incoming line value, and the configuration item Corresponding to the valid identifier, according to the incoming incoming line value corresponding to the incoming pilot service line; if the switch type corresponding to the incoming incoming line value is the preset third type switch, obtaining the incoming incoming line value in the switch value includes the server node Value and incoming area code.
  • the incoming incoming line value includes an IVR series type, a switch type, a switch name, and a switch value; wherein the IVR series type represents an interactive voice response series type; and the IVR series type is a service type code of multiple customized settings. Any one of the switches; the switch type is a first type switch for selecting an equivalence matching mode, or a second type switch for selecting a node and an IVR series composite matching mode, or for selecting a node, an IVR series, and a region composite a third type of switch that matches the mode; the switch name is a switch branch that selects to use the IVR service, or a switch branch that uses a button menu service; the switch value includes a server node value and an incoming line number, or the switch value is specified The number of the contact number.
  • the processor 502 further performs the following operations: if the switch value of the incoming call line value is a preset first type, the configuration parameter of the same incoming call line value exists in the incoming line parameter information, and the configuration is configured.
  • the item corresponds to a valid identifier, and the incoming service line corresponds to the incoming line pilot service line; wherein the first type includes a non-empty service node value and a non-empty incoming line area number; if the incoming incoming line value is a pre-switch value
  • the incoming line parameter information has the same configuration item as the incoming incoming line value, and the configuration item corresponds to a valid identifier, and the incoming service line is corresponding to the incoming incoming line value; wherein the second type includes The non-empty service node value and the incoming line number null value; if the switch input value in the incoming line value is the preset third type, the incoming line parameter information has the same configuration item as the incoming incoming
  • the processor 502 further performs the following operations: if the configuration item corresponds to an invalid identifier, the incoming service line is not upgraded according to the incoming incoming line value.
  • the embodiment of the computer device shown in FIG. 7 does not constitute a limitation on the specific configuration of the computer device.
  • the computer device may include more or fewer components than illustrated. Or combine some parts, or different parts.
  • the computer device may include only a memory and a processor. In such an embodiment, the structure and function of the memory and the processor are the same as those of the embodiment shown in FIG. 7, and details are not described herein again.
  • the processor 502 may be a central processing unit (CPU), and the processor 502 may also be another general-purpose processor, a digital signal processor (DSP), Application Specific Integrated Circuit (ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware component, etc.
  • the general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
  • a storage medium in another embodiment of the present application, is provided.
  • the storage medium can be a computer readable storage medium.
  • the storage medium stores a computer program, wherein the computer program includes program instructions.
  • the dynamic routing control method of the embodiment of the present application is implemented when the program instruction is executed by the processor.
  • the storage medium may be an internal storage unit of the aforementioned device, such as a hard disk or a memory of the device.
  • the storage medium may also be an external storage device of the device, such as a plug-in hard disk equipped on the device, a smart memory card (SMC), a secure digital (SD) card, and a flash memory card. (Flash Card), etc.
  • the storage medium may also include both an internal storage unit of the device and an external storage device.

Abstract

本申请实施例公开了一种动态路由控制方法、装置、计算机设备及存储介质。该方法包括：获取预先配置进线参数信息，将进线参数信息存储至指定区域；若检测到呼入请求，获取与呼入请求对应的呼入进线值；若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。该方法实现根据呼入进线值来对应进线获取语音服务，而且呼入进线值所匹配的进线参数信息是可实时修改和配置，无需重启且即时生效，保证了进线流量与出口流量匹配。

Description

动态路由控制方法、装置、计算机设备及存储介质
本申请要求于2018年2月12日提交中国专利局、申请号为201810145830.1、申请名称为“动态路由控制方法、装置、计算机设备及存储介质”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及移动通讯技术领域，尤其涉及一种动态路由控制方法、装置、计算机设备及存储介质。
背景技术
IVR(Interactive Voice Response，互动式语音应答业务)在客服领域应用广泛，涵盖业务办理、已办理业务查询、业务介绍等功能，为用户提供了方便快捷的自助服务。
路由方案，是指在引入新的服务版本时，通常需要维护以前的版本，直到所有客户端都已转换到新服务为止。如果服务是需要数天、数周甚至数月才能完成的长时间运行的进程，这一点尤为重要。通常，这要求为新服务实现一个新终结点地址，同时维护以前版本的原始终结点。
但是现有的IVR的路由方案比较单一，对体验新服务的试点不能任意切换，且不支持配置数据的互为备用，导致IVR产品升级时易出故障。
发明内容
本申请提供了一种动态路由控制方法、装置、计算机设备及存储介质，旨在解决现有技术中路由方案比较单一，对体验新服务的试点不能任意切换，且不支持配置数据的互为备用，导致IVR产品升级时易出故障的问题。
第一方面，本申请提供了一种动态路由控制方法，其包括：获取预先配置进线参数信息，将进线参数信息存储至指定区域；若检测到呼入请求，获取与呼入请求对应的呼入进线值；若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
第二方面，本申请提供了一种动态路由控制装置，其包括：
进线参数配置单元，用于预先配置进线参数信息，将进线参数信息存储至指定区域；
呼入进线值获取单元，用于若检测到呼入请求，获取与呼入请求对应的呼入进线值；
进线控制单元，用于若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
第三方面，本申请又提供了一种计算机设备，包括存储器、处理器及存储在所述存储器上并可在所述处理器上运行的计算机程序，所述处理器执行所述计算机程序时实现本申请提供的任一项所述的动态路由控制方法。
第四方面，本申请还提供了一种存储介质，其中所述存储介质存储有计算机程序，所述计算机程序包括程序指令，所述程序指令当被处理器执行时使所述处理器执行本申请提供的任一项所述的动态路由控制方法。
本申请提供一种动态路由控制方法、装置、计算机设备及存储介质。该方法实现根据呼入进线值来对应进线获取语音服务，而且呼入进线值所匹配的进线参数信息是可实时修改和配置，无需重启且即时生效，保证了进线流量与出口流量匹配。
附图说明
为了更清楚地说明本申请实施例技术方案，下面将对实施例描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为本申请实施例提供的一种动态路由控制方法的示意流程图；
图2是本申请实施例提供的一种动态路由控制方法的子流程示意图；
图3为本申请实施例提供的一种动态路由控制方法的另一子流程示意图；
图4为本申请实施例提供的一种动态路由控制装置的示意性框图；
图5为本申请实施例提供的一种动态路由控制装置的子单元示意性框图；
图6为本申请实施例提供的一种动态路由控制装置的另一子单元示意性框图；
图7为本申请实施例提供的一种计算机设备的示意性框图。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
请参阅图1，图1是本申请实施例提供的一种动态路由控制方法的示意流程图。该方法应用于台式电脑、手提电脑、平板电脑等终端中。如图1所示，该方法包括步骤S101～S103。
S101、获取预先配置进线参数信息，将进线参数信息存储至指定区域。
在本实施例中，在与服务器端连接的终端上(如运维技术人员所使用的笔记本电脑、平板电脑等)预先配置进线参数。所述进线参数信息包括多个配置项，每一配置项均包括IVR系列类型、开关类型、开关名称、开关值、是否有效的标识符；其中IVR系列类型表示互动式语音应答系列类型。
所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；例如，IVR系列类型的取值为201(201为寿险的服务种类编码)、202(202为责任险的服务种类编码)、203(203为信用险的服务种类编码)、204(204为万能险的服务种类编码)、205(205为产险的服务种类编码)等，上述服务种类编码仅用于举例，具体实施时服务种类编码并不局限于上述编码，可以是IVR服务的运营商所定义。
所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；例如，第一类开关记为A类开关，表示选择等值匹配模式；第二开关记为B类开关，表示选择节点和IVR系列复合匹配模式；第三类开关记为C类开关，表示选择节点、IVR系列和区域复合匹配模式；上述开关类型也并不局限于举例的三种类型，具体实施时也是IVR服务的运营商根据所提供的进线节点模式来自定义设置。
所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；例如，通过VPToUnionIvrCombineSwitch表示选择使用IVR服务的开 关分支(即用户拨打客服电话成功后，是通过智能语音识别的模式描述自己所需办理业务，也即通过客服的后台系统对用户的语音进行识别的方式)，通过VPToKeymenuCombineSwitch表示使用按键菜单服务的开关分支(即用户拨打客服电话成功后，是通过按下智能手机的虚拟键盘或座机电话的实体键盘进行所需客户服务类型的按键选择方式)。
所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；例如2050015|21表示2050015节点上海地区试点，2051001|ALL表示2050015节点全国推广，ALL|ALL表示该系列全部节点全国推广，18111271326表示特权号码默认体验全部节点；即开关值中“|”之前的字符串表示服务器节点值，开关值中“|”之前的字符串表示进线区号，服务器节点值和进线区号这两者的取值都是在空值和非空值之间择其一。
所述是否有效的标识符为有效标识符，或无效标识符；例如，由字符Y表示有效标识符，由字符N表示无效标识符。
为了更清楚的理解本申请中预先配置的进线参数信息，下面通过表1中的配置表来进行举例说明。
Figure PCTCN2018084727-appb-000001
表1
当在与服务器端连接的终端上完成配置如表1所示的进线参数信息，将进 线参数信息保存在服务器端的指定区域。IVR服务的运营商通过自定义设置上述配置项，可以合理的按进线平台平衡流量，保证进线流量与出口流量匹配。而且，这一进线参数信息是可以随时配置入库，并即时生效，无需重启服务器端，提高了配置生效的效率。
在一实施例中，所述将进线参数信息存储至指定区域中，将所述进线参数信息至少存储在两个指定区域中。进线参数信息这一信息至少存储在两个指定区域，是为了实现灾备切换，提高了稳定性。
S102、若检测到呼入请求，获取与呼入请求对应的呼入进线值。
在本实施例中，若服务器端检测到用户的呼入请求，同时还需获取呼入请求对应的呼入进线值。所述呼入进线值是用户在智能终端或座机电话上拨打服务器端对应的客服号码后，通过智能终端上的虚拟按键，或是座机电话上的实体按键，或是用户语音指示的方式得到呼入进线值，且所述呼入进线值所包括的具体信息只比进线参数信息中各配置项只少是否有效的标识符这一项。
具体实施时，当检测到用户的呼入请求时，IVR系列类型和开关名称是用户根据客服的语音提示而选定，开关类型是根据用户的呼入请求对应的进线区号而自动默认设置的(如北京地区的用户拨打服务器端对应的客服号码后，开关类型是由该用户拨号的区号自动确定)，开关值是IVR系列类型和呼入请求对应的进线区号确定。用户在拨打服务器端对应的客服号码后，只需对IVR系列类型和开关名称进行选定，就能自动确定最终的呼入进线值，降低了用户的操作难度。
S103、若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
如图2所示，所述步骤S103包括以下子步骤：
S1031、若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；
S1032、若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号。
如图2所示，所述步骤S1031之后还包括：
S1033、若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务 线路。
在本实施例中，获取与呼入请求对应的呼入进线值后，先根据呼入进线值的开关类型定位进线参数信息中对应的配置项，再将呼入进线值与开关类型所对应配置项进行比对，判断进线参数信息中存在与呼入进线值相同的配置项(此处相同，是指呼入进线值与进线参数信息中除了是否有效的标识符以外的另外四项完全相同)。若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路。同样的，呼入进线值对应的开关类型为第二类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路。若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号，再根据服务器节点值和进线区号对应进线试点服务线路。本申请中实现了根据呼入进线值自动分流路由出口，保证进线流量与出口流量匹配。
如图3所示，所述步骤S1032之后包括以下子步骤：
S10321、若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第一类型包括非空的服务节点值和非空的进线区号。
在本实施例中，例如预设的第一类型组成如：
SWITCH_VALUE＝TRANSTARGET|AREACODE；
SWITCH_VALUE表示开关值、TRANSTARGET表示服务节点值、AREACODE表示非空的进线区号，例如2051001|21表示21(21表示上海)地区开放2051001节点的进线试点。若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
S10322、若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第二类型包括非空的服务节点值和进线区号空值。
在本实施例中，例如预设的第二类型组成如：
SWITCH_VALUE＝TRANSTARGET|NULL；
SWITCH_VALUE表示开关值、TRANSTARGET表示服务节点值、NULL表示空值，例如2051001|null表示所有区域开放2051001节点的进线试点。同样的，若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
S10323、若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第三类型包括服务节点空值和非空的进线区号。
在本实施例中，例如预设的第三类型组成如：
SWITCH_VALUE＝NULL|AREACODE；
SWITCH_VALUE表示开关值、NULL表示空值、AREACODE表示非空的进线区号，例如null|21表示21(21表示上海)地区开放所有节点的进线试点。同样的，若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
S10324、若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第四类型包括服务节点空值和进线区号空值。
在本实施例中，例如预设的第四类型组成如：
SWITCH_VALUE＝NULL|AREACODE；
SWITCH_VALUE表示开关值、前一个NULL表示节点空值、后一个NULL表示区域空值，例如null|null表示所有区域开放所有节点的进线试点。同样的，若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进 线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
S10325、若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第五类型为指定位数的联系号码。
在本实施例中，例如预设的第五类型组成为135XXXXXXXX，其表示135XXXXXXXX为手机号码白名单内的超级权限号码，默认所有区域开放所有节点的进线试点。同样的，若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
可见，该方法实现根据呼入进线值来对应进线获取语音服务，而且呼入进线值所匹配的进线参数信息是可实时修改和配置，无需重启且即时生效，保证了进线流量与出口流量匹配。
本申请实施例还提供一种动态路由控制装置，该动态路由控制装置用于执行前述任一项动态路由控制方法。具体地，请参阅图4，图4是本申请实施例提供的一种动态路由控制装置的示意性框图。动态路由控制装置100可以安装于台式电脑、平板电脑、手提电脑、等终端中。
如图4所示，动态路由控制装置100包括进线参数配置单元101、呼入进线值获取单元102、进线控制单元103。
进线参数配置单元101，用于预先配置进线参数信息，将进线参数信息存储至指定区域。
在与服务器端连接的终端上(如运维技术人员所使用的笔记本电脑、平板电脑等)预先配置进线参数。所述进线参数信息包括多个配置项，每一配置项均包括IVR系列类型、开关类型、开关名称、开关值、是否有效的标识符；其中IVR系列类型表示互动式语音应答系列类型。
所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；例如，IVR系列类型的取值为201(201为寿险的服务种类编码)、202(202为责任险的服务种类编码)、203(203为信用险的服务种类编码)、204(204为万能险的服务种类编码)、205(205为产险的服务种类编码)等，上述服务种类编码 仅用于举例，具体实施时服务种类编码并不局限于上述编码，可以是IVR服务的运营商所定义。
所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；例如，第一类开关记为A类开关，表示选择等值匹配模式；第二开关记为B类开关，表示选择节点和IVR系列复合匹配模式；第三类开关记为C类开关，表示选择节点、IVR系列和区域复合匹配模式；上述开关类型也并不局限于举例的三种类型，具体实施时也是IVR服务的运营商根据所提供的进线节点模式来自定义设置。
所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；例如，通过VPToUnionIvrCombineSwitch表示选择使用IVR服务的开关分支(即用户拨打客服电话成功后，是通过智能语音识别的模式描述自己所需办理业务，也即通过客服的后台系统对用户的语音进行识别的方式)，通过VPToKeymenuCombineSwitch表示使用按键菜单服务的开关分支(即用户拨打客服电话成功后，是通过按下智能手机的虚拟键盘或座机电话的实体键盘进行所需客户服务类型的按键选择方式)。
所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；例如2050015|21表示2050015节点上海地区试点，2051001|ALL表示2050015节点全国推广，ALL|ALL表示该系列全部节点全国推广，18111271326表示特权号码默认体验全部节点；即开关值中“|”之前的字符串表示服务器节点值，开关值中“|”之前的字符串表示进线区号，服务器节点值和进线区号这两者的取值都是在空值和非空值之间择其一。
所述是否有效的标识符为有效标识符，或无效标识符；例如，由字符Y表示有效标识符，由字符N表示无效标识符。
在一实施例中，所述将进线参数信息存储至指定区域中，将所述进线参数信息至少存储在两个指定区域中。进线参数信息这一信息至少存储在两个指定区域，是为了实现灾备切换，提高了稳定性。
呼入进线值获取单元102，用于若检测到呼入请求，获取与呼入请求对应的呼入进线值。
在本实施例中，若服务器端检测到用户的呼入请求，同时还需获取呼入请 求对应的呼入进线值。所述呼入进线值是用户在智能终端或座机电话上拨打服务器端对应的客服号码后，通过智能终端上的虚拟按键，或是座机电话上的实体按键，或是用户语音指示的方式得到呼入进线值，且所述呼入进线值所包括的具体信息只比进线参数信息中各配置项只少是否有效的标识符这一项。
具体实施时，当检测到用户的呼入请求时，IVR系列类型和开关名称是用户根据客服的语音提示而选定，开关类型是根据用户的呼入请求对应的进线区号而自动默认设置的(如北京地区的用户拨打服务器端对应的客服号码后，开关类型是由该用户拨号的区号自动确定)，开关值是IVR系列类型和呼入请求对应的进线区号确定。用户在拨打服务器端对应的客服号码后，只需对IVR系列类型和开关名称进行选定，就能自动确定最终的呼入进线值，降低了用户的操作难度。
进线控制单元103，用于若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
如图5所示，所述进线控制单元103，包括以下子单元：
第一类开关控制单元1031，用于若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；
第三类开关控制单元1032，用于若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号。
如图5所示，所述进线控制单元103还包括：
未进行成功控制单元1033，用于若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路。
在本实施例中，获取与呼入请求对应的呼入进线值后，先根据呼入进线值的开关类型定位进线参数信息中对应的配置项，再将呼入进线值与开关类型所对应配置项进行比对，判断进线参数信息中存在与呼入进线值相同的配置项(此处相同，是指呼入进线值与进线参数信息中除了是否有效的标识符以外的另外四项完全相同)。若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路。同样的，呼入进线值对应的开关类型为第二类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标 识符，根据呼入进线值对应进线试点服务线路。若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号，再根据服务器节点值和进线区号对应进线试点服务线路。本申请中实现了根据呼入进线值自动分流路由出口，保证进线流量与出口流量匹配。
如图6所示，所述第三类开关控制单元1032，包括以下子单元：
第一类型控制单元10321，用于若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第一类型包括非空的服务节点值和非空的进线区号。
在本实施例中，例如预设的第一类型组成如：
SWITCH_VALUE＝TRANSTARGET|AREACODE；
SWITCH_VALUE表示开关值、TRANSTARGET表示服务节点值、AREACODE表示非空的进线区号，例如2051001|21表示21(21表示上海)地区开放2051001节点的进线试点。若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
第二类型控制单元10322，用于若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第二类型包括非空的服务节点值和进线区号空值。
在本实施例中，例如预设的第二类型组成如：
SWITCH_VALUE＝TRANSTARGET|NULL；
SWITCH_VALUE表示开关值、TRANSTARGET表示服务节点值、NULL表示空值，例如2051001|null表示所有区域开放2051001节点的进线试点。同样的，若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线 路)。
第三类型控制单元10323，用于若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第三类型包括服务节点空值和非空的进线区号。
在本实施例中，例如预设的第三类型组成如：
SWITCH_VALUE＝NULL|AREACODE；
SWITCH_VALUE表示开关值、NULL表示空值、AREACODE表示非空的进线区号，例如null|21表示21(21表示上海)地区开放所有节点的进线试点。同样的，若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
第四类型控制单元10324，用于若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第四类型包括服务节点空值和进线区号空值。
在本实施例中，例如预设的第四类型组成如：
SWITCH_VALUE＝NULL|AREACODE；
SWITCH_VALUE表示开关值、前一个NULL表示节点空值、后一个NULL表示区域空值，例如null|null表示所有区域开放所有节点的进线试点。同样的，若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
第五类型控制单元10325，用于若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第五类型为指定位数的联系号码。
在本实施例中，例如预设的第五类型组成为135XXXXXXXX，其表示 135XXXXXXXX为手机号码白名单内的超级权限号码，默认所有区域开放所有节点的进线试点。同样的，若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，则据呼入进线值对应进线试点服务线路以体验升级版本的IVR服务；若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路(也即进线体验未升级版本的IVR服务的线路)。
可见，该装置实现根据呼入进线值来对应进线获取语音服务，而且呼入进线值所匹配的进线参数信息是可实时修改和配置，无需重启且即时生效，保证了进线流量与出口流量匹配。
上述动态路由控制装置可以实现为一种计算机程序的形式，该计算机程序可以在如图7所示的计算机设备上运行。
请参阅图7，图7是本申请实施例提供的一种计算机设备的示意性框图。该计算机设备500设备可以是终端。该终端可以是平板电脑、笔记本电脑、台式电脑、个人数字助理等电子设备。
参阅图7，该计算机设备500包括通过系统总线501连接的处理器502、存储器和网络接口505，其中，存储器可以包括非易失性存储介质503和内存储器504。该非易失性存储介质503可存储操作系统5031和计算机程序5032。该计算机程序5032包括程序指令，该程序指令被执行时，可使得处理器502执行一种动态路由控制方法。该处理器502用于提供计算和控制能力，支撑整个计算机设备500的运行。该内存储器504为非易失性存储介质503中的计算机程序5032的运行提供环境，该计算机程序5032被处理器502执行时，可使得处理器502执行一种动态路由控制方法。该网络接口505用于进行网络通信，如发送分配的任务等。本领域技术人员可以理解，图7中示出的结构，仅仅是与本申请方案相关的部分结构的框图，并不构成对本申请方案所应用于其上的计算机设备500的限定，具体的计算机设备500可以包括比图中所示更多或更少的部件，或者组合某些部件，或者具有不同的部件布置。
其中，所述处理器502用于运行存储在存储器中的计算机程序5032，以实现如下功能：获取预先配置进线参数信息，将进线参数信息存储至指定区域；若检测到呼入请求，获取与呼入请求对应的呼入进线值；若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
在一实施例中，处理器502还执行如下操作：将所述进线参数信息至少存储在两个指定区域中。其中，所述进线参数信息包括多个配置项，每一配置项均包括IVR系列类型、开关类型、开关名称、开关值、是否有效的标识符；其中IVR系列类型表示互动式语音应答系列类型；所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；所述是否有效的标识符为有效标识符，或无效标识符。
在一实施例中，处理器502还执行如下操作：若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号。其中，所述呼入进线值包括IVR系列类型、开关类型、开关名称、开关值；其中IVR系列类型表示互动式语音应答系列类型；所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码。
在一实施例中，处理器502还执行如下操作：若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第一类型包括非空的服务节点值和非空的进线区号；若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第二类型包括非空的服务节点值和进线区号空值；若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼 入进线值对应进线试点服务线路；其中第三类型包括服务节点空值和非空的进线区号；若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第四类型包括服务节点空值和进线区号空值；若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第五类型为指定位数的联系号码。
在一实施例中，处理器502还执行如下操作：若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路。
本领域技术人员可以理解，图7中示出的计算机设备的实施例并不构成对计算机设备具体构成的限定，在其他实施例中，计算机设备可以包括比图示更多或更少的部件，或者组合某些部件，或者不同的部件布置。例如，在一些实施例中，计算机设备可以仅包括存储器及处理器，在这样的实施例中，存储器及处理器的结构及功能与图7所示实施例一致，在此不再赘述。
应当理解，在本申请实施例中，处理器502可以是中央处理单元(Central Processing Unit，CPU)，该处理器502还可以是其他通用处理器、数字信号处理器(Digital Signal Processor，DSP)、专用集成电路(Application Specific Integrated Circuit，ASIC)、现成可编程门阵列(Field-Programmable Gate Array，FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件等。其中，通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。
在本申请的另一实施例中提供一种存储介质。该存储介质可以为计算机可读存储介质。该存储介质存储有计算机程序，其中计算机程序包括程序指令。该程序指令被处理器执行时实现本申请实施例的动态路由控制方法。
所述存储介质可以是前述设备的内部存储单元，例如设备的硬盘或内存。所述存储介质也可以是所述设备的外部存储设备，例如所述设备上配备的插接式硬盘，智能存储卡(Smart Media Card，SMC)，安全数字(Secure Digital，SD)卡，闪存卡(Flash Card)等。进一步地，所述存储介质还可以既包括所述设备的内部存储单元也包括外部存储设备。
所属领域的技术人员可以清楚地了解到，为了描述的方便和简洁，上述描述的设备、装置和单元的具体工作过程，可以参考前述方法实施例中的对应过 程，在此不再赘述。
以上所述，仅为本申请的具体实施方式，但本申请的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本申请揭露的技术范围内，可轻易想到各种等效的修改或替换，这些修改或替换都应涵盖在本申请的保护范围之内。因此，本申请的保护范围应以权利要求的保护范围为准。

Claims (20)

  1. 一种动态路由控制方法，其特征在于，包括：
    获取预先配置进线参数信息，将进线参数信息存储至指定区域；
    若检测到呼入请求，获取与呼入请求对应的呼入进线值；
    若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
  2. 根据权利要求1所述的动态路由控制方法，其特征在于，所述进线参数信息包括多个配置项，每一配置项均包括IVR系列类型、开关类型、开关名称、开关值、是否有效的标识符；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述是否有效的标识符为有效标识符，或无效标识符；
    所述将进线参数信息存储至指定区域中，将所述进线参数信息至少存储在两个指定区域中。
  3. 根据权利要求1所述的动态路由控制方法，其特征在于，所述呼入进线值包括IVR系列类型、开关类型、开关名称、开关值；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务，包括：
    若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；
    若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号。
  4. 根据权利要求3所述的动态路由控制方法，其特征在于，所述若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号之后，还包括：
    若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第一类型包括非空的服务节点值和非空的进线区号；
    若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第二类型包括非空的服务节点值和进线区号空值；
    若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第三类型包括服务节点空值和非空的进线区号；
    若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第四类型包括服务节点空值和进线区号空值；
    若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第五类型为指定位数的联系号码。
  5. 根据权利要求3所述的动态路由控制方法，其特征在于，所述若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路 之后，还包括：
    若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路。
  6. 一种动态路由控制装置，其特征在于，包括：
    进线参数配置单元，用于预先配置进线参数信息，将进线参数信息存储至指定区域；
    呼入进线值获取单元，用于若检测到呼入请求，获取与呼入请求对应的呼入进线值；
    进线控制单元，用于若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
  7. 根据权利要求6所述的动态路由控制装置，其特征在于，所述预先配置进线参数信息包括多个配置项，每一配置项均包括IVR系列类型、开关类型、开关名称、开关值、是否有效的标识符；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述是否有效的标识符为有效标识符，或无效标识符；
    所述将进线参数信息存储至指定区域中，将所述进线参数信息至少存储在两个指定区域中。
  8. 根据权利要求6所述的动态路由控制装置，其特征在于，所述呼入进线值包括IVR系列类型、开关类型、开关名称、开关值；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合 匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述进线控制单元，包括：
    第一控制单元，用于若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；
    第二控制单元，用于若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号。
  9. 根据权利要求8所述的动态路由控制装置，其特征在于，所述第三类开关控制单元，包括：
    第一类型控制单元，用于若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第一类型包括非空的服务节点值和非空的进线区号；
    第二类型控制单元，用于若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第二类型包括非空的服务节点值和进线区号空值；
    第三类型控制单元，用于若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第三类型包括服务节点空值和非空的进线区号；
    第四类型控制单元，用于若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第四类型包括服务节点空值和进线区号空值；
    第五类型控制单元，用于若呼入进线值中开关值为预设的第五类型，进线 参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第五类型为指定位数的联系号码。
  10. 根据权利要求8所述的动态路由控制装置，其特征在于，所述进线控制单元还包括：
    未进行成功控制单元，用于若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路。
  11. 一种计算机设备，包括存储器、处理器及存储在所述存储器上并可在所述处理器上运行的计算机程序，其特征在于，所述处理器执行所述计算机程序时实现以下步骤：
    获取预先配置进线参数信息，将进线参数信息存储至指定区域；
    若检测到呼入请求，获取与呼入请求对应的呼入进线值；
    若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
  12. 根据权利要求11所述的计算机设备，其特征在于，所述进线参数信息包括多个配置项，每一配置项均包括IVR系列类型、开关类型、开关名称、开关值、是否有效的标识符；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述是否有效的标识符为有效标识符，或无效标识符；
    所述将进线参数信息存储至指定区域中，将所述进线参数信息至少存储在两个指定区域中。
  13. 根据权利要求11所述的计算机设备，其特征在于，所述呼入进线值包括IVR系列类型、开关类型、开关名称、开关值；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务，包括：
    若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；
    若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号。
  14. 根据权利要求13所述的计算机设备，其特征在于，所述若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号之后，还包括：
    若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第一类型包括非空的服务节点值和非空的进线区号；
    若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第二类型包括非空的服务节点值和进线区号空值；
    若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第三类型包括服务节点空值和非空的进线区号；
    若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第四类型包括服务节点空值和进线区号空值；
    若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第五类型为指定位数的联系号码。
  15. 根据权利要求13所述的计算机设备，其特征在于，所述若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路之后，还包括：
    若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路。
  16. 一种存储介质，其特征在于，所述存储介质存储有计算机程序，所述计算机程序包括程序指令，所述程序指令当被处理器执行时使所述处理器执行以下操作：
    获取预先配置进线参数信息，将进线参数信息存储至指定区域；
    若检测到呼入请求，获取与呼入请求对应的呼入进线值；
    若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务。
  17. 根据权利要求16所述的存储介质，其特征在于，所述进线参数信息包括多个配置项，每一配置项均包括IVR系列类型、开关类型、开关名称、开关值、是否有效的标识符；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述是否有效的标识符为有效标识符，或无效标识符；
    所述将进线参数信息存储至指定区域中，将所述进线参数信息至少存储在两个指定区域中。
  18. 根据权利要求16所述的存储介质，其特征在于，所述呼入进线值包括 IVR系列类型、开关类型、开关名称、开关值；其中IVR系列类型表示互动式语音应答系列类型；
    所述IVR系列类型为多个自定义设置的服务种类编码其中任意一个；
    所述开关类型为用于选择等值匹配模式的第一类开关，或用于选择节点和IVR系列复合匹配模式的第二类开关，或用于选择节点、IVR系列和区域复合匹配模式的第三类开关；
    所述开关名称为选择使用IVR服务的开关分支，或使用按键菜单服务的开关分支；
    所述开关值包括服务器节点值和进线区号，或所述开关值为指定位数的联系号码；
    所述若根据进线参数信息判断呼入进线值为有效值，根据呼入进线值对应进线以获取语音服务，包括：
    若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；
    若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号。
  19. 根据权利要求18所述的存储介质，其特征在于，所述若呼入进线值对应的开关类型为预设的第三类开关，获取呼入进线值中开关值包括服务器节点值和进线区号之后，还包括：
    若呼入进线值中开关值为预设的第一类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第一类型包括非空的服务节点值和非空的进线区号；
    若呼入进线值中开关值为预设的第二类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第二类型包括非空的服务节点值和进线区号空值；
    若呼入进线值中开关值为预设的第三类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第三类型包括服务节点空值和非空的进线区号；
    若呼入进线值中开关值为预设的第四类型，进线参数信息中存在与呼入进 线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第四类型包括服务节点空值和进线区号空值；
    若呼入进线值中开关值为预设的第五类型，进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路；其中第五类型为指定位数的联系号码。
  20. 根据权利要求18所述的存储介质，其特征在于，所述若呼入进线值对应的开关类型为第一类开关、进线参数信息中存在与呼入进线值相同的配置项、且配置项对应有效的标识符，根据呼入进线值对应进线试点服务线路之后，还包括：
    若配置项对应无效的标识符，根据呼入进线值对应进线未升级服务线路。
PCT/CN2018/084727 2018-02-12 2018-04-27 动态路由控制方法、装置、计算机设备及存储介质 WO2019153533A1 (zh)

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