WO2019080231A1

WO2019080231A1 - Email sending method and device in workflow system and computer device

Info

Publication number: WO2019080231A1
Application number: PCT/CN2017/112523
Authority: WO
Inventors: 吴静
Original assignee: 平安科技（深圳）有限公司
Priority date: 2017-10-24
Filing date: 2017-11-23
Publication date: 2019-05-02
Also published as: CN107730210A

Abstract

Disclosed is an email sending method in a workflow system. The method comprises: acquiring, in the workflow system, a task status of a node task on the current node; acquiring, from a plurality of preset email templates, an email template matched with the task status; generating a to-be-sent email according to the task information of the node task and the email template; and sending the to-be-sent email to a user terminal corresponding to the task status.

Description

Mail sending method, device and computer device in workflow system

This application claims the priority of the Chinese patent application filed on October 24, 2017, the Chinese Patent Office, the application number is 2017109998587, the invention name is "the mail sending method, device and computer equipment in the workflow system", the entire contents of which are The citations are incorporated herein by reference.

Technical field

The present application relates to the field of information processing technologies, and in particular, to a mail sending method, apparatus, storage medium, and computer device in a workflow system.

Background technique

Workflow is the organization and organization of a set of tasks to complete a business process. It is an abstract and general description of the business process and the business rules between its various operational steps. The workflow defines the trigger sequence and trigger conditions of the task, and splits each task into multiple node tasks. Each node task can be completed by one or more software systems, or can be completed by one or a group of people. This is done by one or more people working with the software system. The main problem with workflow resolution is that in order to achieve a business goal, a computer is used to automatically deliver documents, information, or tasks between multiple participants in accordance with certain predetermined rules.

In the process of processing tasks on the workflow system, it is usually necessary to notify the corresponding task information by mail, and send the task information mail to the corresponding task handler or related personnel. The traditional method of email reminding on a workflow system is to set a corresponding mail node on the workflow system, and when the task flows to the mail node, the corresponding mail is generated, and the received mail is set to the mail node. The person sends the appropriate message and then forwards the task to the next node of the mail node. This traditional method has a large number of nodes in the workflow system due to the necessity of configuring corresponding mail nodes, which increases the complexity of workflow data flowing through the nodes.

Summary of the invention

According to various embodiments disclosed herein, a mail transmitting method, apparatus, storage medium, and computer device in a workflow system are provided.

A method for sending a mail in a workflow system, the method comprising: acquiring a task status of a node task on a current node in a workflow system; obtaining, from a preset plurality of mail templates, a status of the task a matching mail template; generating a to-be-sent mail according to the task information and the mail template of the node task; and sending the to-be-sent mail to the user terminal corresponding to the task status.

A mail sending device in a workflow system, the device comprising: a task information acquiring module, configured to acquire a task state of a node task on a current node in a workflow system; and an email template obtaining module, configured to be preset The mail template is configured to obtain a mail template that matches the task status, and the mail generating module is configured to generate a mail to be sent according to the task information and the mail template of the node task; and a mail sending module, configured to The sending of the mail is sent to the user terminal corresponding to the task status.

One or more non-transitory readable storage mediums storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of: acquiring a workflow In the system, the task status of the node task on the current node; obtaining a mail template matching the task status from the preset plurality of mail templates; generating a to-be-sent according to the task information and the mail template of the node task And sending the to-be-sent mail to the user terminal corresponding to the task status.

A computer device comprising a memory and a processor, wherein the memory stores computer readable instructions, the computer readable instructions being executed by the processor, such that the processor performs the step of: acquiring a workflow system The task status of the node task on the current node; the mail template matching the task status is obtained from the preset plurality of mail templates; and the to-be-sent mail is generated according to the task information and the mail template of the node task; And sending the to-be-sent email to the user terminal corresponding to the task status.

Details of one or more embodiments of the present application are set forth in the accompanying drawings and description below. This application Other features, objects, and advantages will be apparent from the description, drawings and claims.

DRAWINGS

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings used in the description of the embodiments will be briefly described below. It is obvious that the drawings in the following description are only some embodiments of the present application. Other drawings may also be obtained from those of ordinary skill in the art in light of the inventive work.

1 is an application environment diagram of a mail sending method in a workflow system in an embodiment;

2 is a flow chart of a method for sending a mail in a workflow system in an embodiment;

FIG. 3 is a flowchart of generating a to-be-sent email according to task information and a mail template of the node task in an embodiment;

4 is a flow chart of a method for sending a mail in a workflow system in another embodiment;

5 is a structural block diagram of a mail transmitting apparatus in a workflow system in an embodiment; and

Figure 6 is a diagram showing the internal structure of a computer device in an embodiment.

Detailed ways

In order to make the objects, technical solutions, and advantages of the present application more comprehensible, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.

The mail sending method in the workflow system provided by the embodiment of the present application can be applied to the application environment shown in FIG. 1 . Referring to FIG. 1, computer device 110 can be coupled to user terminal 120 over a network. A BPM (Business Process Management) system is configured on the computer device 120, and multiple workflow data is stored, and the node where each workflow data is located and the task status of the node task on the corresponding node are recorded. Corresponding processing user and other information. The computer device 120 may acquire a task status on the current node where the workflow data is located in each workflow system, and obtain an email template that matches the task status from the preset multiple email templates; Information and mail templates generate pending mail; send pending mail to User terminal 120 corresponding to the task status.

In an embodiment, as shown in FIG. 2, a mail sending method in a workflow system is provided. The application is mainly applied to the computer device shown in FIG. 1 as an example, and the method includes :

Step S202: Acquire a task state of a node task on the current node in the workflow system.

A workflow system is a system for processing workflow data on a workflow. The system can be a BPM (Business Process Management) system for processing, managing, and approving workflow data for the entire workflow data, and can also be responsible for processing work associated with the BPM system. Other associated systems for node tasks on some nodes in the stream.

A workflow data can be a task in a workflow system. The workflow system has multiple nodes and logical relationships between each node. Different nodes correspond to different phases of a task. A workflow data can be the same or different for processing users on each node. When workflow data is streamed to a node, a node task of the corresponding node can be generated. That is, the node to be processed to which the corresponding workflow data flows, and the task information on the current node is related task data that needs to be processed when the corresponding workflow data is on the current node.

The task status indicates the current state of the node task on the corresponding node, and the task status contained on the different nodes is different. For example, there may be a certain node A and a node B, and the task status of the node task on the node A and the node B may include one or more of a status to be allocated, an in-distributed state, a processed state, and a processed state. Kind. Obviously, since the workflow data is on the node A and the node B in two different stages, the to-be-allocated state on the node A and the to-be-allocated state on the node B are also two different states, corresponding task information. It is not necessarily the same.

The computer device may acquire the task status of the node task on the changed node when detecting a change of the node where the workflow data is located, or when the task status of the node task changes, the node task may be acquired after the task change Task status. Among them, the changed node is the current node.

Step S204: Obtain a mail template matching the task status from the preset plurality of mail templates.

The computer device presets the node task on the current node, and corresponds to the mail in different task states. Template. The computer device can query a mail template matching the status of the task from a preset plurality of mail templates, and obtain the mail template. The mail template matching the task status indicates a mail template that is suitable for processing the node task generated by the workflow data flowing to the current node and in the task state. The mail templates corresponding to different nodes and/or different task states are not necessarily the same. The mail template can include one or more of a mail title template, a mail body template, and recipient information.

In one embodiment, the computer device sets, for each mail template, a template identifier for uniquely identifying the mail template, and according to an operation of the administrator user, some or all of the different task states under one or more nodes, Correspondence is established respectively with the template identifier of the matching mail template. The computer device obtains the mail template identified by the corresponding template identifier according to the correspondence established between the task status and the corresponding template identifier.

In an embodiment, before step S204, the method further includes: detecting whether a mail template is configured for the task status, and if yes, executing step S204.

Not all nodes and/or all task states need to set the corresponding email. The computer device can detect if the task status is configured with a mail template. Optionally, it is queried whether there is a mail mark corresponding to the task status; whether the mail template is configured according to whether the mail mark exists or not. If yes, it means that the task status is configured with a mail template. The mail mark indicates that a corresponding mail template is configured for the corresponding task status. The computer device may be configured to indicate whether the corresponding task status is configured with a template mail field, and set the field information indicating that the corresponding mail template exists or not, for example, a field value such as “yes”, “yes” or “0” may be set. Indicates that there is information corresponding to the mail template, and the field values such as "no", "no", or "1" indicate that there is or does not exist in the corresponding mail template, wherein when the field value is a field value indicating that the mail template exists , in other words, the computer device can receive the editing information of the mail template in the task state, and detect whether the editing user corresponding to the editing information has the editing authority, and if so, the mail according to the editing information. The template is edited, and the edited mail template is associated with the task status, wherein the edit information may be modification information and/or creation information of the mail template.

Step S206, generating a to-be-sent mail according to the task information of the node task and the mail template.

The computer device may obtain task information that the workflow data is on the current node, and extract field information or task files related to the task status from the task information, and load the field information and/or the task file into the mail template to generate The message to be sent. The related field information may include one or more of a task name, a task time limit, and a task profile.

Step S208, the mail to be sent is sent to the user terminal corresponding to the task status.

The user terminal may be a terminal corresponding to the recipient in the mail to be sent. The computer device presets information for one or more recipients corresponding to the task status. The computer device can detect whether the recipient is included in the to-be-sent email, and if yes, send the to-be-generated email to the user terminal corresponding to the recipient. Otherwise, the computer device can query the information of one or more recipients corresponding to the task status, obtain the mailbox of the queried recipient, and send the to-be-generated mail to the queried recipient mailbox, thereby implementing the pending The sending email is sent to the user terminal of the receiving user.

The method for sending a mail in the workflow system obtains a task state of a node task on the current node in the workflow system; and obtains an email template that matches the task status from the preset multiple email templates; The task information and the mail template of the task generate a mail to be sent; the mail to be sent is sent to the user terminal corresponding to the task state, so that the mail corresponding to the node task can be generated for the task status in each node, and the workflow data is avoided. The corresponding node mail is specially configured, which can reduce the number of nodes in the workflow system and reduce the complexity of workflow data flowing in the node.

In an embodiment, step S204 includes: querying all mail templates corresponding to the task status; and obtaining, from the queried mail template, a mail template that matches the task type of the node task.

The task types of node tasks that are on the same node are not necessarily the same. The workflow system can be adapted to process multiple types of workflow data. Different types of workflow data may be transferred to one or more of the same nodes during processing. The task type of the node task is the task type to which the workflow data belongs. That is, different types of workflow data, when flowing to the same node, the task type of the corresponding node task is also different. The computer device further sets a correspondence between different task types and different mail templates, and establishes a correspondence between different task types and template identifiers of the mail templates.

The computer device may first query all the template identifiers corresponding to the task status, and further query the template identifier that matches the task type from the template identifier that is queried, and obtain the mail template corresponding to the template identifier.

For example, the workflow system can be applied to process workflow data of insurance, and the types of workflow data in the system include the type of pension insurance and the type of dividend insurance. In the workflow system, the workflow data A and the workflow data B belong to the pension insurance type and the dividend type respectively, and the two workflow data are respectively flowed to the current node, and the generated corresponding node task A and node task B are in the same waiting. The assigned task status. The computer device may first query all the template identifiers corresponding to the to-be-assigned state on the current node, and obtain the template identifier A corresponding to the pension insurance type from the template identifier that is obtained, and obtain the template email A corresponding to the template identifier A. As the to-be-sent mail for generating the node task A, the template ID B corresponding to the dividend type is obtained, and the template mail B corresponding to the template identifier B is obtained as the to-be-sent mail for generating the node task B.

By further setting the task type of the node task, and obtaining the mail template matching the task type of the node task, as the mail to be sent for generating the node task. This makes it possible to improve the versatility of processing different types of workflow data in workflow data.

In an embodiment, step S204 includes: generating a to-be-sent mail according to the task information of the node task and the mail template, including: querying the number of users applicable to the user who processes the node task; and obtaining the mail template whose task status matches the number of users.

For the node task on each node, the computer device also presets a user who is in the different task state to process the node task, and the user may include one or more. If the number of users for users who process node tasks is different, the corresponding mail templates are not necessarily the same. The computer device also sets a template identifier corresponding to the number of different users. The computer device can query the number of users of the user that is suitable for processing the node task, and query all template identifiers corresponding to the task status, and determine the template corresponding to the number of users of the user who processes the node task in the template identifier that is queried. Identify and obtain the template message corresponding to the template ID. In one embodiment, the user applicable to the processing of the node task may be further divided into users suitable for processing the node task and in different task states according to the task state. For example, for a node task that is under the same node, the node task is The user in the state to be assigned is user A and user B, and the user in the audit state is user N.

The flexibility of the mail template can be further selected by further considering the number of users of the users that are suitable for processing the node tasks.

In an embodiment, step S206 includes: acquiring historical mail information associated with the mail to be generated; and generating a mail to be sent according to the task information of the node task, the historical mail information, and the mail template.

The computer device may further query historical mail information associated with the to-be-generated mail, and the historical mail information includes historical mail generated by the workflow data, including the workflow data flow to the current node and the node before the current node, and the corresponding node task Generated historical mail

In one embodiment, the historical mail information associated with the mail to be generated may include a history mail generated by a node task on the current node, and/or a history mail generated by a node task on the upstream node of the current node, and/or Or a recent historical message generated from the workflow data. The computer device can obtain the historical mail information, load the historical mail information into the body of the mail template, and generate a to-be-sent mail according to the task information and the mail template.

Wherein, relative to a certain node, the node adjacent to it is the upstream node relative to the node, and the node located adjacent to it is the downstream node relative to the node. Correspondingly, with respect to the upstream node, the above-mentioned certain node is the downstream node of the upstream node.

In one embodiment, the computer device can detect whether any one or more of the current node or task status or mail template is set, whether a history mail needs to be loaded. If the history mail needs to be loaded for the current node or task status, a historical mail may be generated from the historical mail information and loaded into the corresponding location in the mail template. If the mail template needs to carry the historical mail information, you can also select a historical mail from the historical mail information and load it into the corresponding location in the mail template, for example, into the body template of the template mail.

By further obtaining the historical mail information, the richness of the information carried in the generated mail can be improved, and the mail recipient can obtain more information, thereby improving the processing efficiency of the task of the node.

In one embodiment, as shown in FIG. 3, step S206 includes:

Step S302: Extract field information corresponding to the task status from the task information of the node task, and load the field information into the mail header and/or the mail body in the mail template.

The related information in the message information is set in the mail template, and the information to be filled can be located in the mail header and/or the mail body in the mail template. The computer device may detect, according to the obtained mail template, the attribute of the field information that needs to be filled in the template information of the template and/or the template information of the mail body, and extract field information corresponding to the same attribute from the task information, and extract the extracted The field information is populated to the location corresponding to the field to be filled.

The field information that needs to be filled may include one or more of a task name, a task time limit, a task profile, and user information for processing the task.

Step S304, determining corresponding recipient information according to the node task and the status information.

The computer device can query the user identifier corresponding to the status information, and obtain the recipient information corresponding to each queryed user identifier. In an embodiment, the task type to which the node task belongs may be further detected, and the user identifier corresponding to the task type is filtered out from the queried user identifier, and the recipient information corresponding to the filtered user identifier is obtained. The recipient information may be a preset email address of the user.

Step S306, generating a to-be-sent mail according to the mail header, the mail body, and the recipient information.

The computer device can generate a mail to be sent according to the mail header and the mail body after filling the required filling information, and the determined recipient information.

By extracting the field information corresponding to the task status from the task information of the node task, loading the field information into the mail header and/or the mail body in the mail template, and determining the recipient according to the node task and the task status, the mail can be improved. The efficiency of the generation.

In an embodiment, before the step S208, the method further includes: displaying the to-be-sent mail; receiving the modification information of the mail to be sent, and modifying the mail to be sent according to the modification information. Step S208 includes: transmitting the modified to-be-sent email to the user terminal corresponding to the task state.

The computer device can also display the generated to-be-sent mail before the mail is sent for the user to modify the confirmation. The computer device can receive modification information of the displayed mail information, and modify the mail according to the modification information. Further, the computer device can respond to key messages in the generated mail The information is displayed in a highlighted or other form of attention so that the user can detect whether the associated information contained in the email is correct. This key information can be all or part of the field information loaded into the mail template.

The computer device can receive a sending instruction for the modified mail, and send the modified mail to the user terminal according to the sending instruction.

By displaying the mail to be sent, the mail sender can modify and confirm the mail to be sent, thereby improving the accuracy of the information carried by the mail.

In an embodiment, as shown in FIG. 4, another method for sending a mail in a workflow system is provided, the method comprising:

Step S402: Acquire a task state of a node task in the workflow system that is on the current node.

The computer device can obtain a processing result of the node task generated by the workflow data, and according to the processing result, determine whether to transfer the workflow data stream to the next node or change the task status of the node task on the node. Wherein, when the flow to the next node, the next node is the current node, and if it is kept on the same node, the node is the current node.

For example, if there is a node A, the task state of the node task A on the node A includes a to-be-allocated state, a pending state, and a processing completion state. The computer device can receive the processing result of the task A of the node, and when it is determined that the state of the task A of the node is the pending state according to the processing result, the pending state of the task A of the node can be obtained; when the task A according to the node is When the processing result determines that the corresponding workflow data is flowed to the node B, the node task B of the node B is generated, and the node state of the task B of the node is obtained. The node B is the current node, and the node A is the upstream node of the node B.

Step S404, when the mail template is configured for the task status, query all mail templates corresponding to the task status from the preset plurality of mail templates.

The computer device can detect whether the current task state in which the node task is located is set to a mail mark, and if so, determine that a mail template is configured for the task status. The task status can be configured with multiple mail templates, and the computer device can pre-configure the correspondence between the mail identifiers of all the configured mail templates and the task status, and query all templates corresponding to the task status through the corresponding relationship. Logo.

Step S406, querying the number of users applicable to the user who processes the node task.

The computer device also presets a user for processing a node task in a current task state, which may include one or more. The users corresponding to different task types of the node task are not necessarily the same, and the task type can be determined according to the workflow data. For each type of task, the computer pre-establishes the correspondence between the task status and the user ID of the appropriate user. Through the task type and the corresponding relationship, the user ID applicable to the task of the node can be queried, and the number of all user IDs queried is calculated.

Step S408: Obtain a mail template that matches the task type and the number of users of the node task from the queried mail template.

The computer device can select a mail template that matches the task type and the number of users according to the queried mail template.

For example, when the task status is the status to be assigned and the corresponding number of users is one, the mail template matching the task status and the number of users can be obtained in a state in which the number of user identifiers is one. The mail template may be a mail template indicating that the node task is assigned to the one user for processing. When the number of users is multiple, the obtained mail template may be a mail template indicating that the plurality of users select whether to accept the task of processing the node.

Step S410, generating a to-be-sent mail according to the task information of the node task and the mail template.

The computer device may extract field information corresponding to the task status from the task information of the node task, load the field information into the mail header and/or the mail body in the mail template, and determine the corresponding recipient information according to the node task and the status information. ; Generate a message to be sent based on the message header, message body, and recipient information.

In an embodiment, the computer device may further query whether the task file needs to be loaded in the mail template, and if yes, obtain a task file associated with the node task in the current task state, and load the task file into the mail template. , as attachment information of the mail to be sent.

For example, the message body in the obtained mail template contains: "XX product XX account opening information preparation personnel is XX, please contact us if you have any questions.", the "XX product" inside It can be determined based on the product name in the task information.

In one embodiment, the computer device may also count the number of messages of the historical mail associated with the node task, and load the mail quantity information into the mail template, for example, may be loaded on the header of the mail, so that the generated to be sent The message carries the number of times the message was sent for the task of the node.

Step S412, the mail to be sent is sent to the user terminal corresponding to the task state.

The user terminal may be a user terminal corresponding to the queried user identifier. Likewise, the user terminal may also include one or more.

The mail sending method in the above workflow system, by setting the task type of the node task, and setting different task types and email templates corresponding to the number of users, makes the generated mail carry more information and improves the entire workflow. The efficiency of processing node tasks.

In an embodiment, step S406 includes: acquiring user scheduling information that matches the task status, and querying the number of users of each assignable user in the user scheduling information, where the number of users is the number of users applicable to the user who processes the node task. .

The user scheduling information refers to information reflecting a task assignment status of a plurality of users, and the user is a user suitable for processing a node task in a current task state. The user scheduling information includes task allocation information of a plurality of users, such as one or more of user information including each user, a number of task assignments of the corresponding user, a task status of each assigned task, and task information. The user information includes the user's name, contact information, and the like, and also includes a user identifier for uniquely identifying the user information. Different user scheduling information includes different user identifiers, and the same user scheduling information does not necessarily have the same user identifier in different periods.

In an embodiment, the user identifier of the user in the same department, the team, and/or the task type that is set to be processed may be extracted in advance, and the corresponding user scheduling information is generated according to the user information corresponding to the extracted user identifier and the task allocation information. . The user scheduling information matching the task information includes user information indicating that the task to be allocated is processed.

The computer device pre-records the work schedule information of each user, and according to the work schedule information, sets whether the corresponding user can be assigned at different times. Computer equipment can detect every Whether the current system time is included in the work schedule information, and if so, the user corresponding to the work schedule information is determined to be an assignable user.

In one embodiment, the computer device sets the user identifier in the corresponding work schedule information to the assignable flag according to the work schedule information, and is in the user identifier corresponding to the non-work schedule information, and then cancels the assignable marker. The computer device can adjust the corresponding user identifier according to the current system time and each user's working time to adjust whether the corresponding user identifier is set.

The computer device can detect whether the user identifier is set in the user scheduling information, and if yes, determine that the corresponding user is an assignable user, and count the number of users that can be assigned. For example, there is a user A's work schedule information only work every Monday or Wednesday. Then, when the current system time is on Monday or Wednesday, the user identifier A of the user A is set to be assignable flag, and when it is on Tuesday, the assignable flag set for the user identifier A is canceled. By detecting whether the user identifier is set in each of the user identifiers, it is identified whether the corresponding user is an assignable user.

By further considering whether the user is an assignable user, the flexibility of template mail selection can be further improved.

In one embodiment, as shown in FIG. 5, a mail sending apparatus in a workflow system is provided, the apparatus comprising:

The task information obtaining module 502 is configured to acquire a task state of a node task on the current node in the workflow system.

The mail template obtaining module 504 is configured to obtain, from the preset plurality of mail templates, a mail template that matches the task status.

The mail generating module 506 is configured to generate a mail to be sent according to the task information of the node task and the mail template.

The mail sending module 508 is configured to send the to-be-sent mail to the user terminal corresponding to the task status.

In an embodiment, the mail template obtaining module 504 is further configured to detect whether a mail template is configured for the task status, and if yes, obtain a mail template that matches the task status.

In an embodiment, the mail template obtaining module 504 is further configured to query whether there is a mail mark corresponding to the task status, and determine whether the mail template is configured according to whether the mail mark exists.

In an embodiment, the mail template obtaining module 504 is further configured to query all mail templates corresponding to the task status, and obtain a mail template that matches the task type of the node task from the queried mail template.

In one embodiment, the mail template obtaining module 504 is further configured to query the number of users of the user that is suitable for processing the node task; and obtain the mail template that matches the task status and the number of users.

In an embodiment, the mail generating module 506 is further configured to acquire historical mail information associated with the mail to be generated; and generate a mail to be sent according to the task information of the node task, the historical mail information, and the mail template.

In an embodiment, the mail generating module 506 is further configured to extract field information corresponding to the task status from the task information of the node task, and load the field information into the mail header and/or the mail body in the mail template; The status information is used to determine the corresponding recipient information; the mail to be sent is generated according to the mail header, the mail body, and the recipient information.

In an embodiment, the mail generating module 506 is further configured to display the mail to be sent; receive the modified information of the mail to be sent, and modify the mail to be sent according to the modified information.

The mail sending module 508 is further configured to send the modified mail to be sent to the user terminal corresponding to the task status.

Each of the above-described devices may be implemented in whole or in part by software, hardware, and combinations thereof. Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules. The processor can be a central processing unit (CPU), a microprocessor, a microcontroller, or the like.

In one embodiment, there is provided a computer readable storage medium having computer readable instructions stored thereon, the computer readable instructions being executed by a processor to implement a mail transmission method in any one of the above embodiments A step of.

In one embodiment, the computer readable instructions are executed by the processor to implement the following steps: Obtaining the task status of the node task on the current node in the workflow system; obtaining the mail template matching the task status from the preset multiple mail templates; generating the to-be-sent mail according to the task information and the mail template of the node task Sending the to-be-sent email to the user terminal corresponding to the task status.

In one embodiment, the computer readable instructions are further executed by the processor to detect whether a mail template is configured for the task status, and if so, obtain a mail template that matches the status of the task.

In one embodiment, the computer readable instructions are further executed by the processor to: query whether there is a mail mark corresponding to the task status; and determine whether the mail template is configured according to whether the mail mark exists.

In one embodiment, the computer readable instructions are further executed by the processor to: query all mail templates corresponding to the task status; and obtain, from the queried mail template, the mails that match the task type of the node task template.

In one embodiment, the computer readable instructions, when executed by the processor, further implement the steps of querying a number of users of a user suitable for processing a node task; obtaining a mail template that matches the task status and the number of users.

In one embodiment, the computer readable instructions are further executed by the processor to: obtain historical mail information associated with the mail to be generated; and generate a mail to be sent according to the task information of the node task, the historical mail information, and the mail template.

In one embodiment, the computer readable instructions, when executed by the processor, further implement the steps of: extracting field information corresponding to the task status from the task information of the node task, loading the field information into the mail header in the mail template and/or Or in the body of the mail; determine corresponding recipient information according to the node task and status information; generate a to-be-sent mail according to the mail header, the mail body, and the recipient information.

In one embodiment, the computer readable instructions are further executed by the processor to: display the mail to be sent; receive the modified information of the mail to be sent, modify the mail to be sent according to the modified information; and modify the to-be-sent The mail is sent to the user terminal corresponding to the task status.

In one embodiment, a computer apparatus is provided comprising a memory, a processor, and computer readable instructions stored on the memory and executable on the processor, the processor executing the computer readable The steps of the mail sending method in the workflow system of any of the above embodiments are implemented when instructed.

In one embodiment, the computer device can be any of a server or a terminal. Terminals include, but are not limited to, mobile phones, tablets, portable notebooks, or smart wearable devices. As shown in FIG. 6, it is a schematic diagram of the internal structure of a computer device in one embodiment. The computer device includes a processor, memory, and network interface coupled by a system bus. The processor of the computer device is used to provide computing and control capabilities to support the operation of the entire computer device. The memory is used to store data, instruction code, etc., and the memory stores at least one computer readable instruction executable by the processor to implement the workflow system suitable for the computer device provided in the embodiments of the present application. How to send mail. The memory may include a non-volatile storage medium such as a magnetic disk, an optical disk, a read-only memory (ROM), or the like. For example, in one embodiment, the memory includes a non-volatile storage medium and an internal memory. Non-volatile storage media stores operating systems, databases, and computer readable instructions. The database stores data related to the mail sending method in the workflow system provided by the foregoing various embodiments, such as storing corresponding user information and workflow data, task information of the node task, and the like. The computer readable instructions are executable by a processor for implementing a mail delivery method in a workflow system provided by the various embodiments above. The internal memory in the computer device provides a cached operating environment for operating systems, databases, and computer readable instructions in a non-volatile storage medium. The network interface may be an Ethernet card or a wireless network card or the like for communicating with an external terminal or server. It will be understood by those skilled in the art that the structure shown in FIG. 6 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the computer device to which the solution of the present application is applied. The specific computer device may It includes more or fewer components than those shown in the figures, or some components are combined, or have different component arrangements. For example, the computer device can also include a display screen that can be used to display corresponding task assignment information and/or authorization information and the like. The display screen can be a touch screen, such as a capacitive screen or an electronic screen, and a corresponding command can be generated by receiving a click operation of a control applied to the touch screen.

In one embodiment, the processor executes the computer readable instructions to: obtain a task state of a node task on the current node in the workflow system; from a preset plurality of messages In the template, the mail template matching the task status is obtained; the mail to be sent is generated according to the task information and the mail template of the node task; and the mail to be sent is sent to the user terminal corresponding to the task status.

In one embodiment, the processor, when executing the computer readable instructions, further implements the steps of detecting whether a mail template is configured for the task status, and if so, obtaining a mail template that matches the status of the task.

In one embodiment, when the processor executes the computer readable instructions, the following steps are further performed: querying whether there is a mail mark corresponding to the task status; determining whether the mail template is configured according to whether the mail mark exists.

In one embodiment, when the processor executes the computer readable instructions, the following steps are further performed: querying all mail templates corresponding to the task status; and obtaining a mail template matching the task type of the node task from the queried mail template .

In one embodiment, the processor, when executing the computer readable instructions, further implements the steps of querying the number of users of the user appropriate for processing the node task; and obtaining a mail template that matches the task status and the number of users.

In one embodiment, the processor, when executing the computer readable instructions, further implements the steps of: obtaining historical mail information associated with the mail to be generated; generating a mail to be sent according to the task information of the node task, the historical mail information, and the mail template.

In one embodiment, the processor, when executing the computer readable instructions, further implements the steps of: extracting field information corresponding to the task status from the task information of the node task, loading the field information into the mail header in the mail template and/or In the body of the mail; determine the corresponding recipient information according to the node task and status information; generate the to-be-sent mail according to the mail header, the mail body and the recipient information.

In one embodiment, when the processor executes the computer readable instructions, the following steps are further implemented: displaying the to-be-sent mail; receiving the modification information of the mail to be sent, modifying the mail to be sent according to the modification information; and modifying the to-be-sent mail Send to the user terminal corresponding to the task status.

Those of ordinary skill in the art will appreciate that all or part of the process of implementing the above-described embodiments may be accomplished by computer readable instructions for instructing the associated hardware. The computer readable instructions can be stored on a memory, such as in a non-transitory computer readable storage medium. The When the program is executed, a flow including an embodiment of the methods as described above can be implemented.

Any reference to a memory, storage, database, or other medium used herein may include non-volatile memory. Suitable non-volatile memories can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory.

The technical features of the above embodiments may be arbitrarily combined. For the sake of brevity of description, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction in the combination of these technical features, It should be considered as the scope of this manual.

The above embodiments are merely illustrative of several embodiments of the present application, and the description thereof is more specific and detailed, but is not to be construed as limiting the scope of the invention. It should be noted that a number of variations and modifications may be made by those skilled in the art without departing from the spirit and scope of the present application. Therefore, the scope of the invention should be determined by the appended claims.

Claims

A mail sending method in a workflow system, characterized in that the method comprises:

Obtaining the task status of the node task on the current node in the workflow system;

Obtaining a mail template matching the status of the task from a plurality of preset mail templates;

Generating an email to be sent according to task information and a mail template of the node task; and

Sending the to-be-sent mail to the user terminal corresponding to the task status.
The method according to claim 1, wherein before the obtaining the mail template matching the task status, the method further comprises:

It is detected whether a mail template is configured for the task status, and if so, a mail template matching the task status is obtained.
The method according to claim 2, wherein the detecting whether the mail status is configured for the task status comprises:

Query whether there is a mail mark corresponding to the status of the task; and

Determine whether a mail template is configured based on whether or not there is a mail mark.
The method according to claim 1, wherein the obtaining a mail template matching the status of the task comprises:

Querying the number of users applicable to the user who handles the node task; and

Obtaining a mail template whose task status matches the number of users.
The method according to claim 1, wherein the generating the to-be-sent mail according to the task information and the mail template of the node task comprises:

Obtain historical email information associated with the message to be generated; and

The to-be-sent mail is generated according to the task information, the historical mail information, and the mail template of the node task.
The method according to claim 1, wherein the generating the to-be-sent mail according to the task information and the mail template of the node task comprises:

Extracting field information corresponding to the task status from the task information of the node task, and loading the field information into a mail header and/or a mail body in the mail template;

Determining corresponding recipient information according to the node task and the status information; and

A mail to be sent is generated based on the mail header, the mail body, and the recipient information.
The method according to claim 1, wherein before the sending the to-be-sent mail to the user terminal corresponding to the task status, the method further includes:

Displaying the to-be-sent mail; and

Receiving modification information about the to-be-sent mail, and modifying the to-be-sent mail according to the modification information;

The sending the to-be-sent mail to the user terminal corresponding to the task status includes:

Sending the modified to-be-sent mail to the user terminal corresponding to the task status.
A mail sending device in a workflow system, characterized in that the device comprises:

a task information obtaining module, configured to acquire a task state of a node task on the current node in the workflow system;

a mail template obtaining module, configured to obtain, from a preset plurality of mail templates, a mail template that matches a status of the task;

a mail generating module, configured to generate a to-be-sent mail according to task information and a mail template of the node task; and

And a mail sending module, configured to send the to-be-sent mail to the user terminal corresponding to the task status.
One or more non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the following steps:

Obtaining the task status of the node task on the current node in the workflow system;

Obtaining a mail template matching the status of the task from a plurality of preset mail templates;

Generating an email to be sent according to task information and a mail template of the node task; and

Sending the to-be-sent mail to the user terminal corresponding to the task status.
The storage medium of claim 9, wherein when the computer readable instructions are executed by one or more processors, the one or more processors further cause the following steps:

Detecting whether a mail template is configured for the task status, and if yes, acquiring the task status The matching message template.
The storage medium of claim 10, wherein when the computer readable instructions are executed by one or more processors, the one or more processors further cause the following steps:

Query whether there is a mail mark corresponding to the status of the task; and

Determine whether a mail template is configured based on whether or not there is a mail mark.
The storage medium of claim 9, wherein when the computer readable instructions are executed by one or more processors, the one or more processors further cause the following steps:

Querying the number of users applicable to the user who handles the node task; and

Obtaining a mail template whose task status matches the number of users.
The storage medium of claim 9, wherein when the computer readable instructions are executed by one or more processors, the one or more processors further cause the following steps:

Obtain historical email information associated with the message to be generated; and

The to-be-sent mail is generated according to the task information, the historical mail information, and the mail template of the node task.
The storage medium of claim 9, wherein when the computer readable instructions are executed by one or more processors, the one or more processors further cause the following steps:

Extracting field information corresponding to the task status from the task information of the node task, and loading the field information into a mail header and/or a mail body in the mail template;

Determining corresponding recipient information according to the node task and the status information; and

A mail to be sent is generated based on the mail header, the mail body, and the recipient information.
A computer device comprising a memory and a processor, the memory storing computer readable instructions, the computer readable instructions being executed by the processor such that the processor performs the following steps:

Obtaining the task status of the node task on the current node in the workflow system;

Obtaining a mail template matching the status of the task from a plurality of preset mail templates;

Generating an email to be sent according to task information and a mail template of the node task; and

Sending the to-be-sent mail to the user terminal corresponding to the task status.
The computer apparatus according to claim 15 wherein said computer readable instructions, when executed by said processor, further cause said processor to perform the following steps:

It is detected whether a mail template is configured for the task status, and if so, a mail template matching the task status is obtained.
A storage medium according to claim 16 wherein said computer readable instructions, when executed by said processor, further cause said processor to perform the following steps:

Query whether there is a mail mark corresponding to the status of the task; and

Determine whether a mail template is configured based on whether or not there is a mail mark.
A storage medium according to claim 15 wherein said computer readable instructions, when executed by said processor, further cause said processor to perform the following steps:

Querying the number of users applicable to the user who handles the node task; and

Obtaining a mail template whose task status matches the number of users.
A storage medium according to claim 15 wherein said computer readable instructions, when executed by said processor, further cause said processor to perform the following steps:

Obtain historical email information associated with the message to be generated; and

The to-be-sent mail is generated according to the task information, the historical mail information, and the mail template of the node task.
A storage medium according to claim 15 wherein said computer readable instructions, when executed by said processor, further cause said processor to perform the following steps:

Extracting field information corresponding to the task status from the task information of the node task, and loading the field information into a mail header and/or a mail body in the mail template;

Determining corresponding recipient information according to the node task and the status information; and

A mail to be sent is generated based on the mail header, the mail body, and the recipient information.