WO2019047153A1 - 数据处理方法、系统、用户设备及服务器 - Google Patents
数据处理方法、系统、用户设备及服务器 Download PDFInfo
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- WO2019047153A1 WO2019047153A1 PCT/CN2017/101016 CN2017101016W WO2019047153A1 WO 2019047153 A1 WO2019047153 A1 WO 2019047153A1 CN 2017101016 W CN2017101016 W CN 2017101016W WO 2019047153 A1 WO2019047153 A1 WO 2019047153A1
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- user equipment
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- 238000003672 processing method Methods 0.000 title claims abstract description 24
- 238000013519 translation Methods 0.000 claims abstract description 129
- 238000000034 method Methods 0.000 claims abstract description 36
- 238000004891 communication Methods 0.000 claims description 35
- 238000012545 processing Methods 0.000 claims description 19
- 238000011156 evaluation Methods 0.000 claims description 17
- 238000004590 computer program Methods 0.000 claims description 13
- 230000004044 response Effects 0.000 claims description 9
- 230000014616 translation Effects 0.000 description 109
- 238000010586 diagram Methods 0.000 description 11
- 230000006870 function Effects 0.000 description 10
- 230000008569 process Effects 0.000 description 6
- 230000009471 action Effects 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 2
- 230000003993 interaction Effects 0.000 description 2
- 230000011664 signaling Effects 0.000 description 2
- 239000007787 solid Substances 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
- 230000004888 barrier function Effects 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
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- 238000013441 quality evaluation Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
Definitions
- the present invention relates to the field of communications technologies, and in particular, to a data processing method, system, user equipment, and server.
- the embodiment of the invention discloses a data processing method, system, user equipment and server, which can effectively improve the distribution efficiency of the translator and realize the human translation service.
- a first aspect of the embodiments of the present invention discloses a data processing method, including:
- the user equipment sends a translation request to the server, where the translation request carries translation language information, and the translation request is used to instruct the server to determine the first target translator according to the translated language information;
- the user equipment in response to the call connection indication, establishes a call connection with the interpreter device according to the device identifier, so that the first target translator translates the voice data sent by the user equipment.
- a second aspect of the embodiment of the present invention discloses another data processing method, including:
- the server sends a call connection indication to the user equipment, where the call connection indication includes a device identifier of the interpreter device corresponding to the first target translator, and the call connection indication is used to indicate that the user equipment is configured according to the device identifier Establishing a call connection with the interpreter device.
- a third aspect of the embodiment of the present invention discloses a user equipment, including:
- a sending module configured to send a translation request to the server, where the translation request carries translation language information, the translation request is used to instruct the server to determine a first target translator according to the translated language information;
- a receiving module configured to receive a call connection indication sent by the server, where the call connection indication includes a device identifier of a translator device corresponding to the first target translator;
- a processing module configured to establish a call connection with the interpreter device according to the device identifier, in response to the call connection indication, so that the first target translator translates the voice data sent by the sending module.
- a fourth aspect of the embodiments of the present invention discloses a server, including:
- a receiving module configured to receive a translation request sent by the user equipment, where the translation request carries translation language information
- a processing module configured to determine a first target translator according to the translated language information
- a sending module configured to send a call connection indication to the user equipment, where the call connection indication includes a device identifier of the interpreter device corresponding to the first target translator, and the call connection indication is used to indicate that the user equipment is configured according to the The device identification establishes a call connection with the interpreter device.
- a fifth aspect of the embodiments of the present invention discloses another user equipment, including a processor, a communication interface, and a memory, wherein the processor, the communication interface, and the memory are connected to each other, wherein the memory is used to store a computer program.
- the computer program includes program instructions, the processor being configured to invoke the program instructions to perform the data processing method of the first aspect described above.
- a sixth aspect of the embodiments of the present invention discloses another server, including a processor, a communication interface, and a memory, wherein the processor, the communication interface, and the memory are connected to each other, wherein the memory is used to store a computer program.
- the computer program includes program instructions, and the processor is configured to invoke the program instructions to perform the data processing method of the second aspect described above.
- a seventh aspect of the embodiments of the present invention discloses a data processing system, comprising the user equipment of the third aspect, the server of the fourth aspect, and the interpreter device of the third aspect or the fourth aspect.
- An eighth aspect of the embodiments of the present invention discloses a computer readable storage medium, wherein the computer readable storage medium stores instructions for causing a computer to perform the first aspect or the second aspect when the instructions are run on a computer The data processing method described.
- a ninth aspect of an embodiment of the present invention discloses a computer program product comprising instructions, when the The computer is caused to execute the data processing method of the first aspect or the second aspect described above when running on a computer.
- the user equipment sends a translation request to the server, the translation request carries the translated language information, the server determines the first target translator according to the translated language information, and the user equipment receives the call connection indication sent by the server, where the call connection indication includes the first target translator.
- the device identifier of the interpreter device the user device responds to the call connection indication, establishes a call connection with the interpreter device according to the device identifier, so that the first target translator translates the voice data sent by the user equipment, and the translator can be automatically assigned to the user equipment, thereby effectively Improve the efficiency of translators' distribution and implement human translation services.
- FIG. 1 is a schematic flow chart of a data processing method according to an embodiment of the present invention.
- FIG. 2 is a schematic structural diagram of a user equipment according to an embodiment of the present invention.
- FIG. 3 is a schematic structural diagram of another user equipment according to an embodiment of the present invention.
- FIG. 4 is a schematic structural diagram of a server according to an embodiment of the present invention.
- FIG. 5 is a schematic structural diagram of another server according to an embodiment of the present invention.
- FIG. 6 is a schematic structural diagram of a data processing system according to an embodiment of the present invention.
- the embodiment of the invention discloses a data processing method, system, user equipment and server, which are used for improving the allocation efficiency of a translator and realizing a human translation service.
- the user equipment in the embodiment of the present invention may be a translator, a translation machine, a smart phone (such as an Android phone, an iOS phone, a Windows Phone, etc.), a tablet computer, a mobile Internet device (MID), and the like. Translation application and instant messaging terminal.
- the server in the embodiment of the present invention may be a translation platform.
- the interpreter device in the embodiment of the present invention may be a terminal having an instant messaging function, such as a smart phone, a tablet computer, or a mobile internet device.
- FIG. 1 is a schematic flowchart diagram of a data processing method according to an embodiment of the present invention.
- the data processing method described in the embodiment of the present invention includes:
- the user equipment sends a translation request to the server, where the translation request carries translation language information, and the server receives the translation request.
- the interface of the translation application of the user equipment may include a language option, which may specifically include a source language option and a target language option, where the source language is the language type of the voice data input by the user of the user equipment (for example, Chinese).
- the target language is the language type (for example, English) to which the language into which the voice data needs to be translated.
- the user equipment first receives the source language and the target language input by the user of the user equipment, and then after receiving the language option confirmation instruction input by the user of the user equipment, the user equipment establishes a communication connection with the server and sends a translation request to the server.
- the translation request carries translated language information, and the translated language information includes a source language and a target language.
- the server receives a translation request sent by the user equipment.
- the translated language information may also be input by a user of the user equipment by means of a voice, a handwriting, a keyboard, or the like, which is not limited in the embodiment of the present invention.
- the user equipment receives the translated language information input by the user of the user equipment through voice, handwriting, keyboard, and the like.
- the translation request may further carry a user equipment identifier, where the user equipment identifier includes a media access control (MAC) address of the user equipment, a subscriber identity module (SIM) card number, and the like.
- the user equipment identifier may also be a unique identification (ID) number set by the manufacturer of the user equipment for the user equipment, such as a serial number (SN), etc., wherein different user equipments have different ID numbers.
- the server may perform access authentication on the user equipment by using the device identifier carried in the translation request.
- the user equipment first registers on the server when it is powered on. Specifically, the user equipment sends a power-on notification message to the server, where the power-on notification message is used to notify the server that the user equipment is in a power-on state; the power-on notification message carries an identifier of the user equipment (for example, a SIM card number). After receiving the power-on notification message sent by the user equipment, the server will contact the user. The status of the user equipment corresponding to the identifier of the device is adjusted to the power-on state. Further, the user equipment may send an online notification message to the server every preset time interval, so that the server may be notified periodically, and the user equipment is in a power-on state.
- the server After receiving the power-on notification message sent by the user equipment, the server will contact the user. The status of the user equipment corresponding to the identifier of the device is adjusted to the power-on state. Further, the user equipment may send an online notification message to the server every preset time interval, so that the server may be notified periodically
- the server determines, according to the translated language information, a first target translator.
- the server determines the first target translator according to the source language and the target language carried by the translated language information. Specifically, the server determines, according to the feature information of the plurality of interpreters stored in advance, the first target translator who has both the source language and the target language.
- the first target interpreter may be an interpreter or at least two interpreters, which is not limited in the embodiment of the present invention.
- the translator can be automatically assigned to the user equipment, thereby effectively improving the allocation efficiency of the translator.
- the server further stores a history evaluation record of the plurality of interpreters, and the historical evaluation record may specifically include information such as ratings, reviews, and the like. Determining, by the server, the first target translator according to the translated language information, the server first: determining, according to the pre-stored feature information of the plurality of translators, at least two translators that are both the source language and the target language; and then according to the at least two translators a historical evaluation record, determining the respective translation service quality scores of the at least two translators; and finally, ranking the at least two interpreters in the order of the translation service quality scores of the at least two translators from highest to lowest.
- the first N translators are identified as the first target translator, where N is a positive integer greater than or equal to one.
- the translation service quality score can be assigned to the user of the user equipment by the former translator, and on the one hand, the user of the user equipment can be guaranteed to provide high-quality translation service, and on the other hand, the translator can improve the quality of the translation service. .
- the server detects that M of the at least two interpreters among the at least two interpreters are providing translation services to the user of the user equipment, the server performs translations according to the at least two interpreters.
- the order of the quality of service scores is from high to low, and the translators who are free among the translators who are ranked in the top N+M position among the at least two translators are determined as the first target translator, where M is a positive integer greater than or equal to 1.
- the translator's historical evaluation record may be included in the feature information of each translator, and the translator's historical evaluation record may be the translator's historical translation service quality score.
- the translator's historical translation service quality score may be a score automatically determined by the user equipment after the translator completes the translation service, or may be a manually input score of the user of the user equipment.
- the server can The average translation service quality score of the translator is calculated according to the translator's historical translation service quality score, and the average translation service quality score of the translator is recorded in the characteristic information of each translator. After the server obtains the translation service quality score of the translator, the server recalculates and stores the translator's new average translation service quality score, so that the average translation service quality score of the translator can be updated in real time.
- the translation request further carries characteristic information of a user of the user equipment, such as information such as gender, age, country, origin, personality characteristics, and translation service price requirements of the user.
- the server Determining, by the server, the first target translator according to the translated language information, the server first: determining, according to the pre-stored feature information of the plurality of translators, at least two translators that are both the source language and the target language; and then according to the at least two translators And the characteristic information of the user of the user equipment determines the first target translator, for example, assuming that the user of the user equipment belongs to China, and the at least two translators are Chinese translators, and the country is China. The translator is identified as the first target translator.
- the server may determine the first target translator according to the translated language information, the feature information of the user, and the historical evaluation record of the translator.
- the user's feature information can be combined with the user's device to assign a translator to the user, thereby improving the user experience and better guaranteeing the translation quality.
- the server if the server detects that all online translators are providing translation services to users of the user equipment, or if the server detects that all translators are offline, the server sends no interpreters to the user equipment.
- the notification message is allocated; if the server detects that the server is in a system abnormal state, it sends a system exception notification message to the user equipment.
- the server sends a call connection indication to the user equipment, where the call connection indication includes a device identifier of the interpreter device corresponding to the first target translator, and the user equipment receives the call connection indication.
- the device identifier of the interpreter device includes an identifier of the hardware address of the interpreter device, a SIM card number, and the like that can be used to establish a call connection with the interpreter device.
- the user equipment in response to the call connection indication, establish a call connection with the interpreter device according to the device identifier, so that the first target translator translates voice data sent by the user equipment.
- the user equipment responds to the call connection indication after receiving the call connection indication sent by the server, according to the device identifier of the interpreter device corresponding to the first target interpreter (for example, SIM card number), the interpreter device corresponding to the first target translator Establishing a call connection, so that the user of the user equipment makes a call with the first target translator, and then the first target translator translates the voice data sent by the user equipment, that is, translates the call of the user of the user equipment, thereby implementing human translation. service.
- the device identifier of the interpreter device corresponding to the first target interpreter for example, SIM card number
- the call connection indication sent by the server to the user equipment further includes characteristic information of the at least two translators, for example, the gender, age of the at least two translators. National, hometown, average translation service quality score, historical evaluation record, translation service price and other information.
- the user equipment responds to the call connection indication, and establishes a call connection with the interpreter device according to the device identifier, so that the first target translator translates the voice data sent by the user equipment, including:
- the user equipment determines, according to the call connection indication sent by the server, the second target translator from the at least two interpreters according to the characteristic information of the at least two translators (eg, the average translation service quality score);
- the device identifier of the translator device corresponding to the second target translator establishes a call connection with the translator device corresponding to the second target translator, so that the second target translator translates the voice data sent by the user equipment.
- the user equipment determines the first target translator or the second target translator.
- the quality of the translation service Specifically, the user equipment, according to the obtained partial voice data input by the user, and the obtained translated voice data of the first target translator or the second target translator for the partial voice data, to the first target translator or the second target translator. The quality of the translation service is scored and the translation service quality score of the first target translator or the second target translator is obtained.
- the user equipment first opens the translation service quality evaluation page, and then receives the evaluation option value input by the user of the user equipment for each evaluation option of the evaluation page, and finally generates the first target translator or the first according to the evaluation option value input by the user of the user equipment.
- the target translator 's translation service quality score.
- the user equipment receives a translation service quality score input by the user of the user equipment for the first target translator or the second target translator.
- the user equipment sends the translation service quality score of the first target translator or the second target translator to the server, and the server receives and stores the translation service quality score of the first target translator or the second target translator sent by the user equipment. And, in turn, the server recalculates and stores the first target translator based on the first target translator or the second target translator and the previous translation service quality score. Or the second average translator's new average translation service quality score.
- the server records the duration of the call between the user equipment and the interpreter device. After the user equipment disconnects the call with the interpreter device, the server determines the first target translator or the second target translator according to the duration of the call between the user equipment and the interpreter device and the translation service price of the first target translator or the second target translator. Cost information generated by the service. The server sends the fee information generated by the first target translator or the second target translator to the user equipment, so that the user of the user equipment pays the fee generated by the first target translator or the second target translator. Further, the server may record the order information of the user equipment for the translation request, including the information of the translator who provides the translation service to the user of the user equipment, and the service duration, that is, the duration of the call, the fee information, and the like.
- the translated language information carried by the translation request may include only the target language, and the translation request further carries a piece of sample voice data of the user of the user equipment.
- the server can determine the source language based on the sample voice data.
- the user equipment sends a translation request to the server, the translation request carries the translated language information, the server determines the first target translator according to the translated language information, and the user equipment receives the call connection indication sent by the server, where the call connection indication includes the first target translator.
- the device identifier of the interpreter device the user device responds to the call connection indication, establishes a call connection with the interpreter device according to the device identifier, so that the first target translator translates the voice data sent by the user equipment, and the translator can be automatically assigned to the user equipment, thereby effectively Improve the efficiency of translators' distribution and implement human translation services.
- FIG. 2 is a schematic structural diagram of a user equipment according to an embodiment of the present invention.
- the user equipment described in the embodiment of the present invention includes:
- the sending module 201 is configured to send a translation request to the server, where the translation request carries translation language information, where the translation request is used to instruct the server to determine a first target translator according to the translated language information;
- the receiving module 202 is configured to receive a call connection indication sent by the server, where the call connection indication includes a device identifier of the interpreter device corresponding to the first target translator;
- the processing module 203 is configured to establish a call connection with the interpreter device according to the device identifier, in response to the call connection indication, to facilitate the language sent by the first target translator to the sending module 201.
- the sound data is translated.
- the first target translator includes at least two translators
- the call connection indication further includes feature information of the at least two translators
- the processing module 203 is responsive to the call connection indication.
- the translated language information includes a source language and a target language.
- the sending module 201 sends a translation request to the server, where the translation request carries the translated language information, the translation request is used to instruct the server to determine the first target translator according to the translated language information, and the receiving module 202 receives the call connection indication sent by the server, and the call connection Instructing the device identifier of the interpreter device corresponding to the first target translator, the processing module 203, in response to the call connection indication, establishing a call connection with the interpreter device according to the device identifier, so that the first target translator can translate the voice data sent by the sending module 201, Automatically assign interpreters to user equipment, thereby effectively improving the efficiency of translators' distribution and implementing human translation services.
- FIG. 3 is a schematic structural diagram of a user equipment according to an embodiment of the present invention.
- the user equipment described in the embodiment of the present invention includes: a processor 301, a communication interface 302, and a memory 303.
- the processor 301, the communication interface 302, and the memory 303 can be connected by using a bus or other manners.
- the processor 301 can be a central processing unit (CPU), a network processor (NP), a graphics processing unit (GPU), or a combination of a CPU, a GPU, and an NP.
- the processor 301 can also be a multi-core CPU, a multi-core GPU, or a multi-core.
- the processor 301 described above may be a hardware chip.
- the hardware chip may be an application-specific integrated circuit (ASIC), a programmable logic device (PLD), or a combination thereof.
- the PLD may be a complex programmable logic device (CPLD), a field-programmable gate array (FPGA), a general array logic (GAL), or any combination thereof.
- the communication interface 302 can be used for transceiving information or signaling interactions, as well as receiving and transmitting signals.
- the communication interface 302 can be a transceiver.
- the memory 303 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, a storage program required for at least one function (such as a text storage function, a location storage function, etc.); the storage data area may be stored according to The data created by the use of the server (such as image data, text data), etc., and may include an application storage program or the like.
- the memory 303 may include a high speed random access memory, and may also include a nonvolatile memory such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.
- the above memory 303 is also used to store program instructions.
- the processor 301 can invoke the program instructions stored in the memory 303 to implement the data processing method as shown in the embodiment of the present invention.
- the processor 301 calls the program instruction stored in the memory 303 to execute or invoke the communication interface 302 to perform the following steps:
- the method performed by the processor in the embodiment of the present invention is described from the perspective of a processor. It can be understood that the processor in the embodiment of the present invention needs to cooperate with other hardware structures to perform the above method. The specific implementation process is not described and limited in detail in the embodiments of the present invention.
- the first target translator includes at least two translators
- the call connection indication further includes feature information of the at least two translators
- the processor 301 responds to the call connection indication according to The device identifier establishes a call connection with the interpreter device to facilitate the
- the specific way for a target translator to translate the voice data sent by the communication interface 302 is:
- the translated language information includes a source language and a target language.
- processor 301 may perform operations performed by the user equipment in the method embodiment corresponding to FIG. 1, and may be specifically referred to in the method embodiment corresponding to FIG. Description will not be repeated here.
- the embodiment of the present invention sends a translation request to the server through the communication interface 302.
- the translation request carries the translated language information
- the translation request is used to instruct the server to determine the first target translator according to the translated language information
- the communication interface 302 receives the call connection indication sent by the server, and the call connection Instructing the device identifier of the interpreter device corresponding to the first target translator, the processor 301, in response to the call connection indication, establishing a call connection with the interpreter device according to the device identifier, so that the first target translator translates the voice data sent by the communication interface 302, Automatically assign interpreters to user equipment, thereby effectively improving the efficiency of translators' distribution and implementing human translation services.
- the embodiment of the present invention further provides a computer readable storage medium, where the computer readable storage medium stores instructions, when it is run on a computer, causing the computer to execute the data processing method described in the foregoing method embodiment,
- the computer can be part of the user equipment mentioned above.
- the embodiment of the present invention further provides a computer program product comprising instructions, when executed on a computer, causing a computer to execute the data processing method described in the foregoing method embodiment, the computer program may be stored in the memory 303 mentioned above. Part of the program.
- FIG. 4 is a schematic structural diagram of a server according to an embodiment of the present invention.
- the server described in the embodiment of the present invention includes:
- the receiving module 401 is configured to receive a translation request sent by the user equipment, where the translation request carries translation language information;
- the processing module 402 is configured to determine, according to the translated language information, a first target translator
- the sending module 403 is configured to send a call connection indication to the user equipment, where the call connection indication includes a device identifier of the interpreter device corresponding to the first target translator, and the call connection indication is used to indicate that the user equipment is The device identifier establishes a call connection with the interpreter device.
- the translation request further carries feature information of a user of the user equipment
- the server stores a history evaluation record of the interpreter
- the processing module 402 determines the first according to the translated language information.
- the specific way of target translators is:
- the first target translator is determined based on the translated language information, the feature information of the user, and the historical evaluation record of the translator.
- the receiving module 401 receives the translation request sent by the user equipment, the translation request carries the translated language information, the processing module 402 determines the first target translator according to the translated language information, and the sending module 403 sends the call connection indication to the user equipment, and the call connection indication
- the device identifier of the interpreter device corresponding to the first target translator is used, and the call connection indication is used to indicate that the user equipment establishes a call connection with the interpreter device according to the device identifier, and the interpreter can be automatically allocated to the user equipment, thereby effectively improving the allocation efficiency of the interpreter.
- FIG. 5 is a schematic structural diagram of a server according to an embodiment of the present invention.
- the server described in the embodiment of the present invention includes: a processor 501, a communication interface 502, and a memory 503.
- the processor 501, the communication interface 502, and the memory 503 can be connected through a bus or other manners.
- the embodiment of the present invention takes a bus connection as an example.
- the processor 501 can be a central processing unit (CPU), a network processor (NP), a graphics processing unit (GPU), or a combination of a CPU, a GPU, and an NP.
- the processor 501 can also be a core for implementing communication identity binding in a multi-core CPU, a multi-core GPU, or a multi-core NP.
- the processor 501 described above may be a hardware chip.
- the hardware chip may be an application-specific integrated circuit (ASIC), a programmable logic device (PLD), or a combination thereof.
- ASIC application-specific integrated circuit
- PLD programmable logic device
- the above PLD can be a complex programmable logic device (complex Programmable logic device (CPLD), field-programmable gate array (FPGA), general array logic (GAL), or any combination thereof.
- CPLD complex Programmable logic device
- FPGA field-programmable gate array
- GAL general array logic
- the communication interface 502 described above can be used for transceiving information or signaling interactions, as well as for receiving and transmitting signals.
- the communication interface 502 can be a transceiver.
- the memory 503 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, a storage program required for at least one function (such as a text storage function, a location storage function, etc.); the storage data area may be stored according to The data created by the use of the server (such as image data, text data), etc., and may include an application storage program or the like.
- the memory 503 may include a high speed random access memory, and may also include a nonvolatile memory such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.
- the above memory 503 is also used to store program instructions.
- the processor 501 can invoke the program instructions stored in the memory 503 to implement the data processing method as shown in the embodiment of the present invention.
- the processor 501 calls the program instruction stored in the memory 503 to execute or invoke the communication interface 502 to perform the following steps:
- a call connection indication includes a device identifier of the interpreter device corresponding to the first target interpreter, where the call connection indication is used to indicate that the user equipment is The interpreter device establishes a call connection.
- the method performed by the processor in the embodiment of the present invention is described from the perspective of a processor. It can be understood that the processor in the embodiment of the present invention needs to cooperate with other hardware structures to perform the above method. The specific implementation process is not described and limited in detail in the embodiments of the present invention.
- the translation request further carries feature information of a user of the user equipment
- the memory 503 stores a history evaluation record of the translator
- the processor 501 determines the first according to the translated language information.
- the specific way of target translators is:
- the first target translator is determined based on the translated language information, the feature information of the user, and the historical evaluation record of the translator.
- processor 501 may perform the operations performed by the server in the method embodiment corresponding to FIG. 1, and may refer to the related description in the method embodiment corresponding to FIG. I will not repeat them here.
- the embodiment of the present invention receives the translation request sent by the user equipment through the communication interface 502, the translation request carries the translated language information, the processor 501 determines the first target translator according to the translated language information, and the communication interface 502 sends the call connection indication to the user equipment, and the call connection indication
- the device identifier of the interpreter device corresponding to the first target translator is used, and the call connection indication is used to indicate that the user equipment establishes a call connection with the interpreter device according to the device identifier, and the interpreter can be automatically allocated to the user equipment, thereby effectively improving the allocation efficiency of the interpreter.
- the embodiment of the present invention further provides a computer readable storage medium, where the computer readable storage medium stores instructions, when it is run on a computer, causing the computer to execute the data processing method described in the foregoing method embodiment,
- the computer can be part of the server mentioned above.
- the embodiment of the present invention further provides a computer program product comprising instructions, when executed on a computer, causing a computer to execute the data processing method described in the foregoing method embodiment, the computer program may be stored in the memory 503 mentioned above. Part of the program.
- FIG. 6 is a schematic structural diagram of a data processing system according to an embodiment of the present invention.
- the data processing system described in the embodiment of the present invention includes:
- the user equipment 601 is configured to send a translation request to the server 602, where the translation request carries translated language information.
- the server 602 is configured to receive the translation request sent by the user equipment 601.
- the server 602 is further configured to determine, according to the translated language information, a first target translator.
- the server 602 is further configured to send a call connection indication to the user equipment 601, where the call connection indication includes a device identifier of the interpreter device 603 corresponding to the first target translator.
- the user equipment 601 is further configured to receive the call connection indication.
- the user equipment 601 is further configured to establish a call connection with the interpreter device 603 according to the device identifier in response to the call connection indication.
- the user equipment 601 is further configured to send voice data to the interpreter device 603.
- the interpreter device 603 is configured to receive the voice data sent by the user equipment 601, so that the first target translator translates the voice data sent by the user equipment 601.
- the user equipment sends a translation request to the server, the translation request carries the translated language information, the server determines the first target translator according to the translated language information, and the user equipment receives the call connection indication sent by the server, where the call connection indication includes the first target translator.
- the device identifier of the interpreter device the user device responds to the call connection indication, establishes a call connection with the interpreter device according to the device identifier, so that the first target translator translates the voice data sent by the user equipment, and the translator can be automatically assigned to the user equipment, thereby effectively Improve the efficiency of translators' distribution and implement human translation services.
- the modules in the apparatus of the embodiment of the present invention may be combined, divided, and deleted according to actual needs.
- the program can be stored in a computer readable storage medium, and the storage medium can include: Flash disk, Read-Only Memory (ROM), Random Access Memory (RAM), disk or optical disk.
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- Telephonic Communication Services (AREA)
Abstract
一种数据处理方法、系统、用户设备及服务器，其中方法包括：用户设备向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述翻译请求用于指示所述服务器根据所述翻译语种信息确定第一目标译员；所述用户设备接收所述服务器发送的通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识；所述用户设备响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述用户设备发送的语音数据进行翻译。通过本发明实施例可以自动为用户设备分配译员，从而有效提高译员的分配效率，实现人工翻译服务。
Description
本发明涉及通信技术领域，尤其涉及数据处理方法、系统、用户设备及服务器。
随着通信技术的飞速发展，不同国家的人之间的距离被拉近了，不同国家的人之间进行交流已成为普遍现象。但世界语言种类繁多，而且大部分的人只会一种语言，语言不通成为不同国家的人之间进行交流的主要障碍。
发明内容
本发明实施例公开了一种数据处理方法、系统、用户设备及服务器，可以有效提高译员的分配效率，实现人工翻译服务。
本发明实施例第一方面公开了一种数据处理方法，包括：
用户设备向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述翻译请求用于指示所述服务器根据所述翻译语种信息确定第一目标译员；
所述用户设备接收所述服务器发送的通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识；
所述用户设备响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述用户设备发送的语音数据进行翻译。
本发明实施例第二方面公开了另一种数据处理方法，包括：
服务器接收用户设备发送的翻译请求，所述翻译请求携带翻译语种信息；
所述服务器根据所述翻译语种信息确定第一目标译员；
所述服务器向所述用户设备发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识，所述通话连接指示用于指示所述用户设备根据所述设备标识与所述译员设备建立通话连接。
本发明实施例第三方面公开了一种用户设备，包括：
发送模块，用于向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述翻译请求用于指示所述服务器根据所述翻译语种信息确定第一目标译员；
接收模块，用于接收所述服务器发送的通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识；
处理模块，用于响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述发送模块发送的语音数据进行翻译。
本发明实施例第四方面公开了一种服务器，包括：
接收模块，用于接收用户设备发送的翻译请求，所述翻译请求携带翻译语种信息；
处理模块，用于根据所述翻译语种信息确定第一目标译员；
发送模块，用于向所述用户设备发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识，所述通话连接指示用于指示所述用户设备根据所述设备标识与所述译员设备建立通话连接。
本发明实施例第五方面公开了另一种用户设备，包括处理器、通信接口和存储器，所述处理器、所述通信接口和所述存储器相互连接，其中，所述存储器用于存储计算机程序，所述计算机程序包括程序指令，所述处理器被配置用于调用所述程序指令，执行上述第一方面所述的数据处理方法。
本发明实施例第六方面公开了另一种服务器，包括处理器、通信接口和存储器，所述处理器、所述通信接口和所述存储器相互连接，其中，所述存储器用于存储计算机程序，所述计算机程序包括程序指令，所述处理器被配置用于调用所述程序指令，执行上述第二方面所述的数据处理方法。
本发明实施例第七方面公开了一种数据处理系统，包括上述第三方面所述的用户设备、上述第四方面所述的服务器和上述第三方面或第四方面所述的译员设备。
本发明实施例第八方面公开了一种计算机可读存储介质，所述计算机可读存储介质中存储有指令，当所述指令在计算机上运行时，使计算机执行上述第一方面或第二方面所述的数据处理方法。
本发明实施例第九方面公开了一种包含指令的计算机程序产品，当所述指
令在计算机上运行时，使计算机执行上述第一方面或第二方面所述的数据处理方法。
本发明实施例通过用户设备向服务器发送翻译请求，翻译请求携带翻译语种信息，服务器根据翻译语种信息确定第一目标译员，用户设备接收服务器发送的通话连接指示，通话连接指示包括第一目标译员对应的译员设备的设备标识，用户设备响应通话连接指示，根据设备标识与译员设备建立通话连接，以便于第一目标译员对用户设备发送的语音数据进行翻译，可以自动为用户设备分配译员，从而有效提高译员的分配效率，实现人工翻译服务。
为了更清楚地说明本发明实施例中的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。
图1是本发明实施例公开的一种数据处理方法的流程示意图；
图2是本发明实施例公开的一种用户设备的结构示意图；
图3是本发明实施例公开的另一种用户设备的结构示意图；
图4是本发明实施例公开的一种服务器的结构示意图；
图5是本发明实施例公开的另一种服务器的结构示意图；
图6是本发明实施例公开的一种数据处理系统的架构示意图。
下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述。
本发明实施例公开了一种数据处理方法、系统、用户设备及服务器，用于提高译员的分配效率，实现人工翻译服务。
其中，本发明实施例中的用户设备可以是互译机、翻译机、智能手机(如Android手机、iOS手机、Windows Phone手机等)、平板电脑、移动互联网设备(Mobile Internet Devices，MID)等配置翻译应用以及具备即时通讯功能的
终端。本发明实施例中的服务器可以是翻译平台。本发明实施例中的译员设备可以是智能手机、平板电脑、移动互联网设备等具备即时通讯功能的终端。
请参阅图1，为本发明实施例提供的一种数据处理方法的流程示意图。本发明实施例中所描述的数据处理方法，包括：
S101、用户设备向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述服务器接收所述翻译请求。
本发明实施例中，用户设备的翻译应用的界面中可以包括语种选项，具体可以包括源语种选项以及目标语种选项，源语种即是用户设备的用户输入的语音数据所属的语言种类(例如中文)，目标语种即是需要将该语音数据翻译成的语言所属的语言种类(例如英文)。用户设备首先接收用户设备的用户输入的源语种和目标语种，然后在接收到用户设备的用户输入的语种选项确认指令之后，用户设备与服务器建立通信连接，并向服务器发送翻译请求。其中，该翻译请求携带有翻译语种信息，该翻译语种信息包括源语种和目标语种。服务器接收用户设备发送的翻译请求。
在一些可行的实施方式中，该翻译语种信息也可以由用户设备的用户通过语音、手写、键盘等方式输入，本发明实施例不作限定。用户设备接收用户设备的用户通过语音、手写、键盘等方式输入的翻译语种信息。
在一些可行的实施方式中，该翻译请求还可以携带用户设备标识，用户设备标识包括用户设备的介质访问控制(Media Access Control，MAC)地址、用户身份模块(Subscriber Identification Module，SIM)卡号等。用户设备标识也可以是用户设备的生产厂商为用户设备设置的唯一身份标识(Identification，ID)号码，如序列号(Serial Number，SN)等，其中，不同的用户设备具备不同的ID号码。服务器在接收到用户设备发送的翻译请求之后，可以利用该翻译请求携带的设备标识对用户设备进行接入认证。
在一些可行的实施方式中，用户设备在开机时，首先在服务器上进行注册。具体地，用户设备向服务器发送开机通知消息，其中，开机通知消息用于告知服务器，用户设备处于开机可用状态；开机通知消息携带用户设备的标识(例如SIM卡号)。服务器在接收到用户设备发送的开机通知消息之后，将与用户
设备的标识对应的用户设备的状态调整为开机状态。进一步地，用户设备可以每隔预设时间间隔给服务器发送在线通知消息，从而可以定时通知服务器，用户设备处于开机可用状态。
S102、所述服务器根据所述翻译语种信息确定第一目标译员。
本发明实施例中，服务器在接收到用户设备发送的翻译请求之后，根据该翻译语种信息携带的源语种和目标语种确定第一目标译员。具体地，服务器根据预先存储的多个译员的特征信息确定出既会源语种又会目标语种的第一目标译员。其中，该第一目标译员可以是一个译员，也可以是至少两个译员，本发明实施例不作限定。采用本发明实施例，可以自动为用户设备分配译员，从而有效提高译员的分配效率。
在一些可行的实施方式中，服务器还存储有多个译员的历史评价记录，历史评价记录具体可以包括评分、评语等信息。服务器根据该翻译语种信息确定第一目标译员，包括：服务器首先根据预先存储的多个译员的特征信息确定出既会源语种又会目标语种的至少两个译员；然后根据该至少两个译员各自的历史评价记录，确定出该至少两个译员各自的翻译服务质量分数；最后，按照该至少两个译员各自的翻译服务质量分数从高到低的顺序，将该至少两个译员中顺序排在前N位的译员确定为第一目标译员，其中，N为大于或者等于1的正整数。采用上述方式，可以将翻译服务质量分数排在前面的译员分配给用户设备的用户，一方面可以保证给用户设备的用户提供高质量的翻译服务，另一方面可以促使译员提高自身的翻译服务质量。
需要说明的是，若服务器检测到该至少两个译员中顺序排在前N位的译员中有M个正在给用户设备的用户提供翻译服务的译员，则服务器按照该至少两个译员各自的翻译服务质量分数从高到低的顺序，将该至少两个译员中顺序排在前N+M位的译员中空闲的译员确定为第一目标译员，其中，M为大于或者等于1的正整数。
在一些可行的实施方式中，译员的历史评价记录可以包括在各个译员的特征信息中，译员的历史评价记录可以即是译员的历史翻译服务质量分数。译员的历史翻译服务质量分数可以是在译员每次翻译服务完成之后，用户设备自动评出的分数，也可以是用户设备的用户人工输入的分数。进一步地，服务器可
以根据译员的历史翻译服务质量分数计算出译员的平均翻译服务质量分数，并将译员的平均翻译服务质量分数记录在各个译员的特征信息中。其中，服务器每一次获取到译员的翻译服务质量分数之后，重新计算并存储译员的新的平均翻译服务质量分数，从而可以实时更新译员的平均翻译服务质量分数。
在一些可行的实施方式中，该翻译请求还携带有用户设备的用户的特征信息，例如用户的性别、年龄、国家、籍贯、个性特点、翻译服务价格要求等信息。服务器根据该翻译语种信息确定第一目标译员，包括：服务器首先根据预先存储的多个译员的特征信息确定出既会源语种又会目标语种的至少两个译员；然后根据该至少两个译员各自的信息以及用户设备的用户的特征信息确定第一目标译员，例如，假设用户设备的用户所属的国家为中国，该至少两个译员中有所属国家为中国的译员，则将所属国家为中国的译员确定为第一目标译员。进一步地，服务器可以根据该翻译语种信息、该用户的特征信息以及译员的历史评价记录来确定第一目标译员。采用上述方式，可以结合用户的特征信息给用户设备的用户分配译员，提高用户体验，更好地保证翻译质量。
在一些可行的实施方式中，若服务器检测到所有的在线译员都正在给用户设备的用户提供翻译服务，或者，若服务器检测到所有的译员都处于离线状态，则服务器向用户设备发送无译员可分配通知消息；若服务器检测到服务器处于系统异常状态，则向用户设备发送系统异常通知消息。
S103、所述服务器向所述用户设备发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识，所述用户设备接收所述通话连接指示。
本发明实施例中，译员设备的设备标识包括译员设备的硬件地址、SIM卡卡号等可以用于与译员设备建立通话连接的标识。
S104、所述用户设备响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述用户设备发送的语音数据进行翻译。
本发明实施例中，若第一目标译员为一个译员，则用户设备在接收到服务器发送的通话连接指示后，响应该通话连接指示，根据该第一目标译员对应的译员设备的设备标识(例如SIM卡卡号)，与该第一目标译员对应的译员设备
建立通话连接，以便于用户设备的用户与第一目标译员进行通话，进而第一目标译员对用户设备发送的语音数据进行翻译，也即是对用户设备的用户的通话进行翻译，从而实现人工翻译服务。
本发明实施例中，若第一目标译员包括至少两个译员，则服务器发送给用户设备的通话连接指示还包括该至少两个译员的特征信息，例如该至少两个译员各自的性别，年龄，国家、籍贯、平均翻译服务质量分数、历史评价记录、翻译服务价格等信息。其中，用户设备响应该通话连接指示，根据该设备标识与译员设备建立通话连接，以便于第一目标译员对用户设备发送的语音数据进行翻译，包括：
首先，用户设备响应服务器发送的通话连接指示，根据该至少两个译员各自的特征信息(例如平均翻译服务质量分数)从该至少两个译员中确定出第二目标译员；然后，用户设备根据第二目标译员对应的译员设备的设备标识，与第二目标译员对应的译员设备建立通话连接，以便于第二目标译员对用户设备发送的语音数据进行翻译。
在一些可行的实施方式中，用户设备与译员设备断开通话连接之后，也即是第一目标译员或者第二目标译员完成此次翻译服务之后，用户设备确定第一目标译员或者第二目标译员此次的翻译服务质量分数。具体地，用户设备根据获取到的用户输入的部分语音数据，以及获取到的第一目标译员或者第二目标译员针对该部分语音数据的翻译语音数据，对第一目标译员或者第二目标译员此次的翻译服务质量进行评分，得到第一目标译员或者第二目标译员此次的翻译服务质量分数。或者，用户设备首先打开翻译服务质量评价页面，然后接收用户设备的用户针对评价页面的各个评价选项输入的评价选项值，最后根据用户设备的用户输入的评价选项值，生成第一目标译员或者第二目标译员此次的翻译服务质量分数。或者，用户设备接收用户设备的用户针对第一目标译员或者第二目标译员此次翻译服务输入的翻译服务质量分数。
进一步地，用户设备将第一目标译员或者第二目标译员此次的翻译服务质量分数发送给服务器，服务器接收并存储用户设备发送的第一目标译员或者第二目标译员此次的翻译服务质量分数，进而，服务器根据第一目标译员或者第二目标译员此次以及之前的翻译服务质量分数，重新计算并存储第一目标译员
或者第二目标译员的新的平均翻译服务质量分数。
在一些可行的实施方式中，在用户设备与译员设备建立通话连接期间，服务器记录用户设备与译员设备的通话时长。在用户设备与译员设备断开通话连接之后，服务器根据用户设备与译员设备的通话时长以及第一目标译员或者第二目标译员的翻译服务价格，确定第一目标译员或者第二目标译员此次翻译服务产生的费用信息。服务器将第一目标译员或者第二目标译员此次翻译服务产生的费用信息发送给用户设备，以便于用户设备的用户支付第一目标译员或者第二目标译员此次翻译服务产生的费用。进一步地，服务器可以记录用户设备此次翻译请求的订单信息，包括给用户设备的用户提供翻译服务的译员的信息，服务时长，也即是通话时长，费用信息等。
在一些可行的实施方式中，该翻译请求携带的翻译语种信息可以只包括目标语种，该翻译请求还携带有用户设备的用户的一段样本语音数据。服务器可以根据该样本语音数据确定出源语种。
本发明实施例通过用户设备向服务器发送翻译请求，翻译请求携带翻译语种信息，服务器根据翻译语种信息确定第一目标译员，用户设备接收服务器发送的通话连接指示，通话连接指示包括第一目标译员对应的译员设备的设备标识，用户设备响应通话连接指示，根据设备标识与译员设备建立通话连接，以便于第一目标译员对用户设备发送的语音数据进行翻译，可以自动为用户设备分配译员，从而有效提高译员的分配效率，实现人工翻译服务。
请参阅图2，为本发明实施例提供的一种用户设备的结构示意图。本发明实施例中所描述的用户设备，包括：
发送模块201，用于向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述翻译请求用于指示所述服务器根据所述翻译语种信息确定第一目标译员；
接收模块202，用于接收所述服务器发送的通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识；
处理模块203，用于响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述发送模块201发送的语
音数据进行翻译。
在一些可行的实施方式中，所述第一目标译员包括至少两个译员，所述通话连接指示还包括所述至少两个译员的特征信息，所述处理模块203，响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述发送模块201发送的语音数据进行翻译的具体方式为：
响应所述通话连接指示，根据所述至少两个译员的特征信息从所述至少两个译员中确定出第二目标译员；
根据所述第二目标译员对应的译员设备的设备标识，与所述第二目标译员对应的译员设备建立通话连接，以便于所述第二目标译员对所述发送模块201发送的语音数据进行翻译。
在一些可行的实施方式中，所述翻译语种信息包括源语种和目标语种。
可以理解的是，本发明实施例的用户设备的各功能模块的功能可根据上述方法实施例中的方法具体实现，其具体实现过程可以参照上述方法实施例的相关描述，此处不再赘述。
本发明实施例通过发送模块201向服务器发送翻译请求，翻译请求携带翻译语种信息，翻译请求用于指示服务器根据翻译语种信息确定第一目标译员，接收模块202接收服务器发送的通话连接指示，通话连接指示包括第一目标译员对应的译员设备的设备标识，处理模块203响应通话连接指示，根据设备标识与译员设备建立通话连接，以便于第一目标译员对发送模块201发送的语音数据进行翻译，可以自动为用户设备分配译员，从而有效提高译员的分配效率，实现人工翻译服务。
请参阅图3，为本发明实施例提供的一种用户设备的结构示意图，本发明实施例中所描述的用户设备包括：处理器301、通信接口302、存储器303。其中，处理器301、通信接口302、存储器303可通过总线或其他方式连接，本发明实施例以通过总线连接为例。
处理器301可以是中央处理器(central processing unit，CPU)，网络处理器(network processor，NP)，图形处理器(graphics processing unit，GPU)，或者CPU、GPU和NP的组合。处理器301也可以是多核CPU、多核GPU或多核
NP中用于实现通信标识绑定的核。
上述处理器301可以是硬件芯片。上述硬件芯片可以是专用集成电路(application-specific integrated circuit，ASIC)，可编程逻辑器件(programmable logic device，PLD)或其组合。上述PLD可以是复杂可编程逻辑器件(complex programmable logic device，CPLD)，现场可编程逻辑门阵列(field-programmable gate array，FPGA)，通用阵列逻辑(generic array logic，GAL)或其任意组合。
上述通信接口302可用于收发信息或信令的交互，以及信号的接收和传递，通信接口302可以是收发器。上述存储器303可主要包括存储程序区和存储数据区，其中，存储程序区可存储操作系统、至少一个功能所需的存储程序(比如文字存储功能、位置存储功能等)；存储数据区可存储根据服务器的使用所创建的数据(比如图像数据、文字数据)等，并可以包括应用存储程序等。此外，存储器303可以包括高速随机存取存储器，还可以包括非易失性存储器，例如至少一个磁盘存储器件、闪存器件、或其他易失性固态存储器件。
上述存储器303还用于存储程序指令。上述处理器301可以调用上述存储器303存储的程序指令，实现如本发明实施例所示的数据处理方法。
具体地，上述处理器301调用存储在上述存储器303中的程序指令执行或者调用上述通信接口302执行以下步骤：
向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述翻译请求用于指示所述服务器根据所述翻译语种信息确定第一目标译员；
接收所述服务器发送的通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识；
响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述通信接口302发送的语音数据进行翻译。
本发明实施例中处理器执行的方法均从处理器的角度来描述，可以理解的是，本发明实施例中处理器要执行上述方法需要其他硬件结构的配合。本发明实施例对具体的实现过程不作详细描述和限制。
在一些可行的实施方式中，所述第一目标译员包括至少两个译员，所述通话连接指示还包括所述至少两个译员的特征信息，所述处理器301响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第
一目标译员对所述通信接口302发送的语音数据进行翻译的具体方式为：
响应所述通话连接指示，根据所述至少两个译员的特征信息从所述至少两个译员中确定出第二目标译员；
根据所述第二目标译员对应的译员设备的设备标识，与所述第二目标译员对应的译员设备建立通话连接，以便于所述第二目标译员对所述通信接口302发送的语音数据进行翻译。
在一些可行的实施方式中，所述翻译语种信息包括源语种和目标语种。
需要说明的是，所述处理器301、所述通信接口302和所述存储器303可以执行图1对应的方法实施例中用户设备执行的操作，具体可参考图1对应的方法实施例中的相关描述，在此不予赘述。
本发明实施例通过通信接口302向服务器发送翻译请求，翻译请求携带翻译语种信息，翻译请求用于指示服务器根据翻译语种信息确定第一目标译员，通信接口302接收服务器发送的通话连接指示，通话连接指示包括第一目标译员对应的译员设备的设备标识，处理器301响应通话连接指示，根据设备标识与译员设备建立通话连接，以便于第一目标译员对通信接口302发送的语音数据进行翻译，可以自动为用户设备分配译员，从而有效提高译员的分配效率，实现人工翻译服务。
本发明实施例还提供一种计算机可读存储介质，所述计算机可读存储介质中存储有指令，当其在计算机上运行时，使得计算机执行上述方法实施例所述的数据处理方法，所述计算机可以为上述提到的用户设备的一部分。
本发明实施例还提供一种包含指令的计算机程序产品，当其在计算机上运行时，使得计算机执行上述方法实施例所述的数据处理方法，所述计算机程序可以为上述提到的存储器303存储的程序中的一部分。
请参阅图4，为本发明实施例提供的一种服务器的结构示意图。本发明实施例中所描述的服务器，包括：
接收模块401，用于接收用户设备发送的翻译请求，所述翻译请求携带翻译语种信息；
处理模块402，用于根据所述翻译语种信息确定第一目标译员；
发送模块403，用于向所述用户设备发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识，所述通话连接指示用于指示所述用户设备根据所述设备标识与所述译员设备建立通话连接。
在一些可行的实施方式中，所述翻译请求还携带所述用户设备的用户的特征信息，所述服务器存储有译员的历史评价记录，所述处理模块402，根据所述翻译语种信息确定第一目标译员的具体方式为：
根据所述翻译语种信息、所述用户的特征信息以及所述译员的历史评价记录确定第一目标译员。
可以理解的是，本发明实施例的服务器的各功能模块的功能可根据上述方法实施例中的方法具体实现，其具体实现过程可以参照上述方法实施例的相关描述，此处不再赘述。
本发明实施例通过接收模块401接收用户设备发送的翻译请求，翻译请求携带翻译语种信息，处理模块402根据翻译语种信息确定第一目标译员，发送模块403向用户设备发送通话连接指示，通话连接指示包括第一目标译员对应的译员设备的设备标识，通话连接指示用于指示用户设备根据设备标识与译员设备建立通话连接，可以自动为用户设备分配译员，从而有效提高译员的分配效率。
请参阅图5，为本发明实施例提供的一种服务器的结构示意图，本发明实施例中所描述的服务器包括：处理器501、通信接口502、存储器503。其中，处理器501、通信接口502、存储器503可通过总线或其他方式连接，本发明实施例以通过总线连接为例。
处理器501可以是中央处理器(central processing unit，CPU)，网络处理器(network processor，NP)，图形处理器(graphics processing unit，GPU)，或者CPU、GPU和NP的组合。处理器501也可以是多核CPU、多核GPU或多核NP中用于实现通信标识绑定的核。
上述处理器501可以是硬件芯片。上述硬件芯片可以是专用集成电路(application-specific integrated circuit，ASIC)，可编程逻辑器件(programmable logic device，PLD)或其组合。上述PLD可以是复杂可编程逻辑器件(complex
programmable logic device，CPLD)，现场可编程逻辑门阵列(field-programmable gate array，FPGA)，通用阵列逻辑(generic array logic，GAL)或其任意组合。
上述通信接口502可用于收发信息或信令的交互，以及信号的接收和传递，通信接口502可以是收发器。上述存储器503可主要包括存储程序区和存储数据区，其中，存储程序区可存储操作系统、至少一个功能所需的存储程序(比如文字存储功能、位置存储功能等)；存储数据区可存储根据服务器的使用所创建的数据(比如图像数据、文字数据)等，并可以包括应用存储程序等。此外，存储器503可以包括高速随机存取存储器，还可以包括非易失性存储器，例如至少一个磁盘存储器件、闪存器件、或其他易失性固态存储器件。
上述存储器503还用于存储程序指令。上述处理器501可以调用上述存储器503存储的程序指令，实现如本发明实施例所示的数据处理方法。
具体地，上述处理器501调用存储在上述存储器503中的程序指令执行或者调用上述通信接口502执行以下步骤：
收用户设备发送的翻译请求，所述翻译请求携带翻译语种信息；
根据所述翻译语种信息确定第一目标译员；
向所述用户设备发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识，所述通话连接指示用于指示所述用户设备根据所述设备标识与所述译员设备建立通话连接。
本发明实施例中处理器执行的方法均从处理器的角度来描述，可以理解的是，本发明实施例中处理器要执行上述方法需要其他硬件结构的配合。本发明实施例对具体的实现过程不作详细描述和限制。
在一些可行的实施方式中，所述翻译请求还携带所述用户设备的用户的特征信息，所述存储器503存储有译员的历史评价记录，所述处理器501根据所述翻译语种信息确定第一目标译员的具体方式为：
根据所述翻译语种信息、所述用户的特征信息以及所述译员的历史评价记录确定第一目标译员。
需要说明的是，所述处理器501、所述通信接口502和所述存储器503可以执行图1对应的方法实施例中服务器执行的操作，具体可参考图1对应的方法实施例中的相关描述，在此不予赘述。
本发明实施例通过通信接口502接收用户设备发送的翻译请求，翻译请求携带翻译语种信息，处理器501根据翻译语种信息确定第一目标译员，通信接口502向用户设备发送通话连接指示，通话连接指示包括第一目标译员对应的译员设备的设备标识，通话连接指示用于指示用户设备根据设备标识与译员设备建立通话连接，可以自动为用户设备分配译员，从而有效提高译员的分配效率。
本发明实施例还提供一种计算机可读存储介质，所述计算机可读存储介质中存储有指令，当其在计算机上运行时，使得计算机执行上述方法实施例所述的数据处理方法，所述计算机可以为上述提到的服务器的一部分。
本发明实施例还提供一种包含指令的计算机程序产品，当其在计算机上运行时，使得计算机执行上述方法实施例所述的数据处理方法，所述计算机程序可以为上述提到的存储器503存储的程序中的一部分。
请参阅图6，为本发明实施例提供的一种数据处理系统的架构示意图。本发明实施例中所描述的数据处理系统，包括：
用户设备601，用于向服务器602发送翻译请求，所述翻译请求携带翻译语种信息。
所述服务器602，用于接收所述用户设备601发送的所述翻译请求。
所述服务器602，还用于根据所述翻译语种信息确定第一目标译员。
所述服务器602，还用于向所述用户设备601发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备603的设备标识。
所述用户设备601，还用于接收所述通话连接指示。
所述用户设备601，还用于响应所述通话连接指示，根据所述设备标识与所述译员设备603建立通话连接。
所述用户设备601，还用于向所述译员设备603发送语音数据。
所述译员设备603，用于接收所述用户设备601发送的所述语音数据，以便于所述第一目标译员对所述用户设备601发送的所述语音数据进行翻译。
可以理解的是，本发明实施例的用户设备601、服务器602、译员设备603的功能可根据上述方法实施例中的方法具体实现，其具体实现过程可以参照上
述方法实施例的相关描述，此处不再赘述。
本发明实施例通过用户设备向服务器发送翻译请求，翻译请求携带翻译语种信息，服务器根据翻译语种信息确定第一目标译员，用户设备接收服务器发送的通话连接指示，通话连接指示包括第一目标译员对应的译员设备的设备标识，用户设备响应通话连接指示，根据设备标识与译员设备建立通话连接，以便于第一目标译员对用户设备发送的语音数据进行翻译，可以自动为用户设备分配译员，从而有效提高译员的分配效率，实现人工翻译服务。
需要说明的是，对于前述的各个方法实施例，为了简单描述，故将其都表述为一系列的动作组合，但是本领域技术人员应该知悉，本发明并不受所描述的动作顺序的限制，因为依据本发明，某一些步骤可以采用其他顺序或者同时进行。其次，本领域技术人员也应该知悉，说明书中所描述的实施例均属于优选实施例，所涉及的动作和模块并不一定是本发明所必须的。
本发明实施例方法中的步骤可以根据实际需要进行顺序调整、合并和删减。
本发明实施例装置中的模块可以根据实际需要进行合并、划分和删减。
本领域普通技术人员可以理解上述实施例的各种方法中的全部或部分步骤是可以通过程序来指令相关的硬件来完成，该程序可以存储于一计算机可读存储介质中，存储介质可以包括：闪存盘、只读存储器(Read-Only Memory，ROM)、随机存取器(Random Access Memory，RAM)、磁盘或光盘等。
以上所揭露的仅为本发明一种较佳实施例而已，当然不能以此来限定本发明之权利范围，本领域普通技术人员可以理解实现上述实施例的全部或部分流程，并依本发明权利要求所作的等同变化，仍属于发明所涵盖的范围。
Claims (10)
- 一种数据处理方法，其特征在于，所述方法包括：用户设备向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述翻译请求用于指示所述服务器根据所述翻译语种信息确定第一目标译员；所述用户设备接收所述服务器发送的通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识；所述用户设备响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述用户设备发送的语音数据进行翻译。
- 根据权利要求1所述的方法，其特征在于，所述第一目标译员包括至少两个译员，所述通话连接指示还包括所述至少两个译员的特征信息，所述用户设备响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述用户设备发送的语音数据进行翻译，包括：所述用户设备响应所述通话连接指示，根据所述至少两个译员的特征信息从所述至少两个译员中确定出第二目标译员；所述用户设备根据所述第二目标译员对应的译员设备的设备标识，与所述第二目标译员对应的译员设备建立通话连接，以便于所述第二目标译员对所述用户设备发送的语音数据进行翻译。
- 根据权利要求1或2所述的方法，其特征在于，所述翻译语种信息包括源语种和目标语种。
- 一种数据处理方法，其特征在于，所述方法包括：服务器接收用户设备发送的翻译请求，所述翻译请求携带翻译语种信息；所述服务器根据所述翻译语种信息确定第一目标译员；所述服务器向所述用户设备发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识，所述通话连接指示用于指示所述用户设备根据所述设备标识与所述译员设备建立通话连接。
- 根据权利要求4所述的方法，其特征在于，所述翻译请求还携带所述用户设备的用户的特征信息，所述服务器存储有译员的历史评价记录，所述服务器根据所述翻译语种信息确定第一目标译员，包括：所述服务器根据所述翻译语种信息、所述用户的特征信息以及所述译员的历史评价记录确定第一目标译员。
- 一种用户设备，其特征在于，所述用户设备包括：发送模块，用于向服务器发送翻译请求，所述翻译请求携带翻译语种信息，所述翻译请求用于指示所述服务器根据所述翻译语种信息确定第一目标译员；接收模块，用于接收所述服务器发送的通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识；处理模块，用于响应所述通话连接指示，根据所述设备标识与所述译员设备建立通话连接，以便于所述第一目标译员对所述发送模块发送的语音数据进行翻译。
- 一种服务器，其特征在于，所述服务器包括：接收模块，用于接收用户设备发送的翻译请求，所述翻译请求携带翻译语种信息；处理模块，用于根据所述翻译语种信息确定第一目标译员；发送模块，用于向所述用户设备发送通话连接指示，所述通话连接指示包括所述第一目标译员对应的译员设备的设备标识，所述通话连接指示用于指示所述用户设备根据所述设备标识与所述译员设备建立通话连接。
- 一种用户设备，其特征在于，包括处理器、通信接口和存储器，所述处理器、所述通信接口和所述存储器相互连接，其中，所述存储器用于存储计算机程序，所述计算机程序包括程序指令，所述处理器被配置用于调用所述程序指令，执行如权利要求1至3任一项所述的数据处理方法。
- 一种服务器，其特征在于，包括处理器、通信接口和存储器，所述处理器、所述通信接口和所述存储器相互连接，其中，所述存储器用于存储计算机程序，所述计算机程序包括程序指令，所述处理器被配置用于调用所述程序指令，执行如权利要求4或5所述的数据处理方法。
- 一种数据处理系统，其特征在于，包括：如权利要求6所述的用户设备、如权利要求7所述的服务器和如权利要求6或7所述的译员设备。
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