WO2019001225A1 - 一种推荐用户服务方法及设备 - Google Patents

一种推荐用户服务方法及设备 Download PDF

Info

Publication number
WO2019001225A1
WO2019001225A1 PCT/CN2018/089645 CN2018089645W WO2019001225A1 WO 2019001225 A1 WO2019001225 A1 WO 2019001225A1 CN 2018089645 W CN2018089645 W CN 2018089645W WO 2019001225 A1 WO2019001225 A1 WO 2019001225A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
display device
image data
data
exhibit
Prior art date
Application number
PCT/CN2018/089645
Other languages
English (en)
French (fr)
Inventor
周伟
Original Assignee
上海掌门科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 上海掌门科技有限公司 filed Critical 上海掌门科技有限公司
Publication of WO2019001225A1 publication Critical patent/WO2019001225A1/zh

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements

Definitions

  • the present application relates to the field of computers, and in particular, to a method and device for recommending user services.
  • the traditional store-based customer service is used for store sales and counter sales, and then the resident customer service personnel are trained to solve problems that the user may encounter or raise during the sales process.
  • the resident customer service personnel are trained to solve problems that the user may encounter or raise during the sales process.
  • new stores or new display devices are added, as well as changes in resident customer service personnel, such a model is extremely inconvenient, not only consumes human resources and is difficult to manage, so how to quickly and easily solve users in store sales and counter sales.
  • the problems encountered during the trial process have become the main research topics in the industry.
  • An object of the present application is to provide a method and device for recommending user services to solve problems encountered by users during trials of exhibits in existing store sales and counter sales.
  • a method for recommending user services on a network device side comprising:
  • the acquiring user operation data and user image data from the display device includes:
  • the method further includes:
  • the method further includes:
  • the method further includes:
  • a recommended user service method on a display device side wherein the method comprises:
  • the acquiring the user operation data and the user image data and transmitting the data to the network device includes:
  • the method further includes:
  • the method further includes:
  • the method further includes:
  • a computer readable medium having stored thereon computer readable instructions executable by a processor to implement the method as described above.
  • a network device for recommending user services comprising:
  • One or more processors are One or more processors;
  • a memory storing computer readable instructions that, when executed, cause the processor to perform the operations of the method as described above.
  • a display device for recommending user services comprising:
  • One or more processors are One or more processors;
  • a memory storing computer readable instructions that, when executed, cause the processor to perform the operations of the method as described above.
  • the present application obtains user operation data and user image data on the display device end and sends the data to the network device; and then receives the corresponding recommendation information returned by the network device based on the user operation data and the user image data.
  • the user who experiences the exhibits can perform corresponding operations or guidance based on the recommended information, which not only solves the problems encountered by the user during use, but also improves the user experience of the product.
  • the present application obtains user operation data and user image data from the display device on the network device side; and then comprehensively analyzes the user operation data and the user image data to obtain an analysis result;
  • the analysis result may be a user pair
  • the operating habits of the exhibits, the operating errors, and the like may also include the user's dressing and height, etc.;
  • the corresponding recommended information is sent to the display device, and the recommended information may be in the form of text, voice, video, etc.
  • the user can solve the problems encountered during the trial process to better experience the exhibit, and further increase the experience of the user who experiences the exhibit.
  • FIG. 1 is a flow chart showing a recommended user service method on a display device side according to an aspect of the present application
  • FIG. 2 is a schematic flowchart diagram of a recommended user service method on a network device side according to another aspect of the present application.
  • the terminal, the device of the service network, and the trusted party each include one or more processors (CPUs), input/output interfaces, network interfaces, and memory.
  • processors CPUs
  • input/output interfaces network interfaces
  • memory volatile and non-volatile memory
  • the memory may include non-persistent memory, random access memory (RAM), and/or non-volatile memory in a computer readable medium, such as read only memory (ROM) or flash memory.
  • RAM random access memory
  • ROM read only memory
  • Memory is an example of a computer readable medium.
  • Computer readable media includes both permanent and non-persistent, removable and non-removable media.
  • Information storage can be implemented by any method or technology.
  • the information can be computer readable instructions, data structures, modules of programs, or other data.
  • Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read only memory. (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technology, compact disk read only memory (CD-ROM), digital versatile disk (DVD) or other optical storage,
  • computer readable media does not include non-transitory computer readable media, such as modulated data signals and carrier waves.
  • FIG. 1 is a flow chart showing a method for recommending a user service on a display device side according to an aspect of the present application; the method is applied to a display device end of an exhibit of various brands of store sales and counter sales, the method comprising the steps S11 and step S12, wherein the method specifically includes:
  • step S11 the user operation data and the user image data are acquired from the user and sent to the network device.
  • step S12 the corresponding recommendation information returned by the network device based on the user operation data and the user image data is received. For example, when the display device obtains the user operation data and the user image data related to the user, the acquired user operation data and the user image data are forwarded to the network device in real time, and the network device performs the user operation data and the user image data.
  • the step S12 receives the recommendation information corresponding to the analysis result of the comprehensive analysis of the user operation data and the user image data returned by the network device, so that the user who experiences the exhibit can be based on
  • the recommendation information performs corresponding operations or guidance, which not only solves the problems encountered by the user during use, but also improves the user experience of the product.
  • the corresponding recommendation information is also displayed after the step S12, and if the recommendation information is in the form of a video, The user or maintenance personnel displays the recommended information in the form of video (such as recommended operation video information and recommended style video information, etc.) to increase the intuitive form for the user to further understand the exhibit, thereby improving the user experience or maintenance personnel of the exhibit. Maintenance of exhibits.
  • the step S11 of acquiring the user operation data and the user image data and transmitting the data to the network device includes: acquiring user image data recorded by the user into the preset imaging range of the display device, and The corresponding exhibits obtain user operation data performed by the user on the exhibits. For example, when the user experiencing the exhibit is interested in the exhibits displayed, the user will be close to and enter the preset camera range of the display device, and the appearance and structure of the exhibit will be viewed and not tried, and the camera on the display device will record the user. Entering user image data in the preset imaging range, the user image data may include some physical features of the user, such as the user's wearing, tall and thin, approximate age and facial expression, etc.
  • the communication module sends the user image data in the preset imaging range to the network device end of the background service, so as to upload the user image data corresponding to the user who does not perform the trial exhibit.
  • the user operation data may be the operation data of the user on the exhibit, or may be the user operation data of the corresponding output of the exhibit itself during the operation of the user, etc.
  • the user operation data is sent to the display device through the wireless communication module, so that the step S11 obtains the user operation data performed by the user on the exhibit from the corresponding exhibit, and real-time acquisition of the user operation data is realized, thereby realizing the user trial exhibit.
  • the user operation data and the user image data are uploaded, so that the subsequent network device performs comprehensive analysis on the user operation data and the user image data.
  • the method for recommending user services on the display device side of the above-mentioned embodiment of the present application further includes: acquiring user image data and acquiring abnormal operation operation data corresponding to the operation of the exhibit from the corresponding exhibit, and sending the data to the office
  • the network device receives the recommendation information of the correct operation corresponding to the exhibit returned by the network device based on the abnormal operation operation data and the user image data.
  • the following is an example of a smart watch: when the user performs a trial operation on the exhibit, since the user is unfamiliar with a new smart watch, he does not know how to operate after getting the smart watch, for example, for semi-transparent.
  • the screen watch can't operate without switching the screen.
  • the semi-transparent screen watch will pass the wireless communication module, and the user's misoperation of the transflective screen watch causes the half-half.
  • abnormal operation data such as stuck and data can not be loaded, and sent to the corresponding display device; at the same time, in order to better analyze the specific actions of the exhibit and the user's operation on the exhibit,
  • the corresponding exhibits acquire the abnormal operation operation data corresponding to the operation of the exhibit, and also acquire the user image data, realizing real-time acquisition of the abnormal operation operation data and the user image data, so as to operate the abnormal operation data and the user.
  • the image data is forwarded to the network device side of the background service in real time for real-time comprehensive analysis.
  • the recommended information corresponding to the correct operation corresponding to the exhibit is sent to the display device, so as to guide the user to correctly try the semi-transparent screen watch, which not only solves the exhibit in trial use.
  • the abnormal situation in the process also guides the user to try the exhibit correctly, thereby improving the user experience.
  • the method for recommending the user service on the display device side of the above-mentioned embodiment of the present application further includes: acquiring user image data and acquiring self-abnormal operation data generated when the exhibit itself runs from the corresponding exhibit product, and transmitting the data to the network device;
  • the network device is based on the self-abnormal operation data and the corresponding recommended information for resolving the abnormality returned by the user image data.
  • the abnormal operation data may include the state when the exhibit is abnormal (for example, the stuck, the downtime, the power shortage, and the data). Abnormal operation data, etc. that cannot be loaded, etc.).
  • the user image data is also acquired, and then the display device acquires the user image data in real time and obtains the abnormal operation data generated by the smart watch itself from the smart watch displayed by the display device, thereby realizing the abnormal operation data of the user and Real-time acquisition of user image data, so that the abnormal operation data is forwarded to the network device end of the background service in real time for real-time analysis, and the corresponding abnormality analysis information is sent to the display device according to the abnormal analysis result obtained by the real-time analysis to guide the user. Operate according to the recommended information
  • the smart watch solves the abnormal situation of the smart watch itself, not only solves the abnormal situation of the exhibit during the trial process, but also guides the user to correctly solve the abnormality and continue to try the exhibit, thereby improving the user experience.
  • FIG. 2 is a schematic flowchart diagram of a recommended user service method on a network device side according to an aspect of the present application; the method is applied to a background network device end of exhibits of various brands of store sales and counter sales, including step S21 Step S22 and step S23, wherein the method specifically includes:
  • step S21 user operation data and user image data are acquired from the display device.
  • the user operation data may be an operation of pressing a button of the exhibit or the like by the user, or may be a function of the user on the exhibit. a trial operation or the like, wherein the user image data is an image video or the like related to the user's personal attribute information recorded by the user into the preset imaging range of the display device; and the user operation data and the user image data are acquired from the display device.
  • step S22 the user operation data and the user image data are comprehensively analyzed to obtain an analysis result; the analysis result may be a user's operation habits of the exhibit, operation misunderstanding, etc., and may also include the user's dressing.
  • the step S21 acquires user operation data and user image data from the display device, including:
  • the display device when the display device acquires the user operation data from the exhibits displayed in the display device through the wireless communication module, the display device also captures and records the user image data of the user in the preset imaging range through the installed camera device, and then And sending the received user operation data and the captured user image data to the network device end of the background service of the display device, and the step S21 acquires the user of the exhibit displayed in the display device from the display device by means of wireless communication.
  • the user image data recorded by the user into the preset imaging range of the display device is obtained from the display device; the user image data includes not only some physical features of the user, such as the user.
  • Dressing, tall and thin, approximate age and facial expressions, etc. including the user's length of trials, the preference for the exhibits, the purchase intention, the use of the exhibits and the wearing habits, etc., to achieve user operation data and user images. Acquisition of data.
  • the step S22 analyzes the user operation data and the user image data, and specifically analyzes the following aspects: (1) operating habits in the user operation data corresponding to the user who experiences the exhibits For example, click or slide, whether it is right or left, etc., to obtain the user's operating habits during use; (2) analysis of the opened application in the user operation data corresponding to the user who experienced the exhibits (3) analyzing the input information in the user operation data of the user who experiences the exhibit, and obtaining the analysis result after comprehensively analyzing the user operation data and the user image data. (For example, the user's operating habits, which applications are opened, input information, whether the exhibits are stuck, downtime, and remaining amount of power, etc.), the analysis of the user operation data and the user image data is performed on the network device side of the background service.
  • operating habits in the user operation data corresponding to the user who experiences the exhibits For example, click or slide, whether it is right or left, etc., to obtain the user's operating habits during use
  • the user image is also analyzed while the user operation data is analyzed.
  • the data is subjected to visual image analysis. For example, through visual image analysis technology, not only the user's gender, approximate age, approximate height and physique, dressing style, consumption level and purchasing power in the user image data are analyzed, but also the user image data is analyzed.
  • the user's preference for the displayed exhibits, usage habits, and purchase intentions, etc., wherein the user's consumption level and purchasing power can be analyzed from the user's clothing and accessories brands in the image, from the user image
  • the user's facial expressions during the trial of the exhibits can analyze the user's preference for the exhibits, etc., and the user's use of the exhibits from the user's image data can analyze the user's intention to purchase the exhibits.
  • the personal attribute information (such as gender, height, age, physique, dressing style, purchasing power, purchasing intention, etc.) of the user is obtained, and the user image data of the user is realized at the network device end of the background service. Analysis.
  • step S23 is based on the analysis result comprehensively analyzed in the above step S22, and the recommendation information that needs to be sent to the counter end is given.
  • the following is an example in which the exhibit is a watch only, and the specific recommended information is as follows: Description: (a) recommend the watch styles that match the user roughly, such as men's, women's, sports, business, mature, young, etc.; (b) recommend a strap style that roughly matches the user, such as (c) according to the left and right hand wearing habits of the users who experience the exhibits, recommending how to open the left and right hand wearing settings, etc.; (d) according to the user's operating habits of the exhibits, It is recommended to guide the simulation operation (of course, the display of the display device supports the user to touch); (e) according to the application that the user of the smart watch has tried to experience, recommend the introduction information of the application, etc., according to the user data and
  • the analysis of the user image data provides effective recommendation information to the user on the display device side, and sends the
  • the smart watch is taken as an example below: when the user performs a trial operation on the exhibit, since the user is unfamiliar with a new smart watch, after knowing how to operate the smart watch, for example, for the semi-reverse
  • the semi-transparent screen watch cannot be operated without switching the screen. If the user continuously clicks on the screen and does not respond, the abnormal operation operation data of the user corresponding to the semi-transparent screen watch is sent to the display device.
  • the abnormal operation operation data corresponding to the operation of the exhibits by the user is obtained from the corresponding exhibits, and the user images are also acquired.
  • the display device forwards the abnormal operation operation data and the user image data to the network device end of the background service in real time, and the display device can obtain the semi-transparent screen watch displayed in the display device from the display device to be abnormally operated.
  • the abnormal operation operation data is generated, and the abnormal operation operation data and the user image data are uploaded, so that the network device performs comprehensive analysis on the abnormal operation operation data and the user image data (for example, analyzing the user to perform trial operation on the exhibit. Whether there is data that has not been loaded during the process, and whether the exhibitor is in the process of trial use of the exhibits, whether the exhibits are stuck, the machine is down, and the remaining power is sufficient, etc., and the corresponding analysis results obtained by the analysis are sent to the display device.
  • Recommended information for the correct operation of the exhibit For example, if the data in the exhibit cannot be loaded due to network anomaly, the recommended prompt information for the network replacement is recommended. If the user's own system is stuck during the trial, the user may be recommended to clear the cache; The remaining power of the smart watch is recommended to charge the smart watch, etc.) to guide the user to try the semi-transparent screen watch according to the correct operation steps, which not only solves the abnormal operation of the exhibit during the trial process, but also guides The user correctly tries the exhibit to improve the user experience.
  • the following uses a mobile phone as an example to illustrate: when a user performs a trial operation on a product to generate user operation data, and the exhibit itself also runs an abnormal response, since the user opens the application to the mobile phone when the user tries the mobile phone, When inputting text, playing music and video, etc., due to the design of the mobile phone itself, etc., the mobile phone can't respond, the mobile phone body is hot and the black screen is abnormal.
  • the internal operation log and other data of the mobile phone will record the abnormality of the mobile phone when it is abnormal. Run the data and send the abnormal operation data to the display device through the wireless communication module at the same time.
  • the user pair is obtained from the corresponding exhibit.
  • the user equipment data is acquired, so that the display device forwards the user image data and the abnormal operation data to the network device of the background service, and the step S21 can be performed.
  • Get user-to-display devices from display devices While the corresponding image data when the user operates the user of the mobile phone illustrated performed, obtaining itself the abnormal operation data generated during operation of the phone itself, abnormal operation to upload their own data and image data generated by the user's own mobile phone operation.
  • the exhibit when there is a wireless communication module in the exhibit displayed in the display device, the exhibit does not need to send the user data to the display device first, and forwards the network device to the background service through the display device, and the exhibit can be
  • the user service method on the network device side in the embodiment of the present application further includes: directly obtaining the user product displayed in the display device by using the wireless communication method to directly send the user data to the network device end of the background service.
  • an embodiment of the present application further provides a computer readable medium having stored thereon computer readable instructions executable by a processor to implement the foregoing method.
  • the embodiment of the present application further provides a network device for user service, where the network device includes:
  • One or more processors are One or more processors;
  • a memory storing computer readable instructions that, when executed, cause the processor to perform the operations of the aforementioned methods.
  • the computer readable instructions when executed, cause the one or more processors to: after obtaining user operation data and user image data from the display device, comprehensively analyzing the user operation data and the user image data to obtain an analysis result;
  • the analysis result may be a user's operation habits of the exhibits, a misunderstanding of the operation, and the like, and may also include the user's dressing and height, and the like.
  • the corresponding recommendation information is sent to the display device according to the analysis result, and the recommendation information is It can be in the form of text, voice, video, etc., so that the display device can receive and display the recommendation information, thereby helping the user to solve the problems encountered during the trial process, to better experience the exhibit, and further increasing the user experience of the exhibit.
  • the experience of the exhibit is
  • the embodiment of the present application further provides a display device for user service, where the display device includes:
  • One or more processors are One or more processors;
  • a memory storing computer readable instructions that, when executed, cause the processor to perform the operations of the aforementioned methods.
  • the computer readable instructions when executed, cause the one or more processors to: acquire user operation data and user image data and transmit to the network device; thereafter receiving the network device based on the user operation data and user image data
  • the returned corresponding recommendation information enables the user who experiences the exhibit to perform corresponding operations or guidance based on the recommended information, which not only solves the problems encountered by the user during use, but also improves the user's experience with the product.
  • the present application obtains user operation data and user image data on the display device side and sends the data to the network device; after receiving the corresponding recommendation information returned by the network device based on the user operation data and the user image data, The user who experiences the exhibits performs corresponding operations or guidance based on the recommended information, which not only solves the problems encountered by the user during use, but also improves the user experience of the product.
  • the present application obtains user operation data and user image data from the display device on the network device side; and then comprehensively analyzes the user operation data and the user image data to obtain an analysis result;
  • the analysis result may be a user pair
  • the operating habits of the exhibits, the operating errors, and the like may also include the user's dressing and height, etc.;
  • the corresponding recommended information is sent to the display device, and the recommended information may be in the form of text, voice, video, etc.
  • the user can solve the problems encountered during the trial process to better experience the exhibit, and further increase the experience of the user who experiences the exhibit.
  • the present application can be implemented in software and/or a combination of software and hardware, for example, using an application specific integrated circuit (ASIC), a general purpose computer, or any other similar hardware device.
  • the software program of the present application can be executed by a processor to implement the steps or functions described above.
  • the software programs (including related data structures) of the present application can be stored in a computer readable recording medium such as a RAM memory, a magnetic or optical drive or a floppy disk and the like.
  • some of the steps or functions of the present application may be implemented in hardware, for example, as a circuit that cooperates with a processor to perform various steps or functions.
  • a portion of the present application can be applied as a computer program product, such as computer program instructions, which, when executed by a computer, can invoke or provide a method and/or technical solution in accordance with the present application.
  • the program instructions for invoking the method of the present application may be stored in a fixed or removable recording medium, and/or transmitted by a data stream in a broadcast or other signal bearing medium, and/or stored in a The working memory of the computer device in which the program instructions are run.
  • an embodiment in accordance with the present application includes a device including a memory for storing computer program instructions and a processor for executing program instructions, wherein when the computer program instructions are executed by the processor, triggering
  • the apparatus operates based on the aforementioned methods and/or technical solutions in accordance with various embodiments of the present application.

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • User Interface Of Digital Computer (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

本申请的目的是提供一种推荐用户服务方法及设备，本申请通过在网络设备端从展示设备获取展示设备中展示的展品的用户操作数据和用户影像数据；之后对用户操作数据和用户影像数据进行综合分析，得到分析结果；分析结果既可以是用户对展品的操作习惯、操作误区等，还可以包括展品自身存在哪些异常或者不合理性等；最后根据分析结果向展示设备发送对应的推荐信息，该推荐信息可以是文字、语音、视频等形式，以使展示设备接收并展示该推荐信息，进而能够帮助用户解决试用过程中遇到的问题，以更好地体验该展品，进一步增加了体验展品的用户对该展品的体验度。

Description

一种推荐用户服务方法及设备 技术领域
本申请涉及计算机领域，尤其涉及一种推荐用户服务方法及设备。
背景技术
现有技术中，关于门店销售及专柜销售都是采用的传统驻店客服，然后再对驻店客服人员进行培训，以解决在销售过程中用户可能遇到或者提出的问题。但如果新增门店或新增展示设备，以及驻店客服人员有变动，那这样的模式就显得极为不便，不仅消耗人力资源且难于管理，故如何在门店销售及专柜销售中方便快捷地解决用户在试用过程中遇到的问题成为业界主要研究的课题。
发明内容
本申请的一个目的是提供一种推荐用户服务方法及设备，以解决在现有门店销售及专柜销售中用户对展品试用过程中遇到的问题。
根据本申请的一个方面，提供了一种在网络设备端的推荐用户服务方法，该方法包括：
从展示设备获取用户操作数据和用户影像数据；
对所述用户操作数据和用户影像数据进行综合分析，得到分析结果；
根据所述分析结果向所述展示设备发送对应的推荐信息。
进一步地，上述方法中，所述从展示设备获取用户操作数据和用户影像数据，包括：
从展示设备获取用户对所述展示设备中展示的展品所进行的用户操作数据，和用户进入所述展示设备的预设摄像范围内所记录的用户影像数据。
进一步地，上述方法中，所述方法还包括：
从展示设备获取用户对所述展示设备中展示的展品进行操作时，对应的异常操作运行数据和用户影像数据；
对所述异常操作运行数据和用户影像数据进行综合分析，得到异常操作时对应的分析结果；
根据所述异常分析结果向所述展示设备发送与所述展品对应的正确操作的推荐信息。
进一步地，上述方法中，所述方法还包括：
从展示设备获取所述展示设备中展示的展品自身运行时产生的自身异常运行数据和用户影像数据；
对所述自身异常运行数据和用户影像数据进行综合分析，得到异常分析结果；
根据所述异常分析结果向所述展示设备发送对应的解决异常的推荐信息。
进一步地，上述方法中，所述方法还包括：
从所述展示设备中展示的展品中获取所述展品的用户操作数据、异常操作运行数据及自身异常运行数据中的任意项。
根据本申请的另一方面，还提供了一种在展示设备端的推荐用户服务方法，其中，所述方法包括：
获取用户操作数据和用户影像数据并发送给网络设备；
接收所述网络设备基于所述用户操作数据和用户影像数据返回的对应的推荐信息。
进一步地，上述方法中，所述获取用户操作数据和用户影像数据并发送给网络设备，包括：
获取用户进入所述展示设备的预设摄像范围内所记录的用户影像数据，并从对应的展品获取用户对所述展品所进行的用户操作数据。
进一步地，上述方法中，所述接收所述网络设备基于所述用户操作数据 和用户影像数据返回的对应的推荐信息之后，还包括：
展示所述对应的推荐信息。
进一步地，上述方法中，所述方法还包括：
获取用户影像数据和从对应的展品获取用户对所述展品进行操作时对应的异常操作运行数据，并发送给所述网络设备；
接收所述网络设备基于所述异常操作运行数据和用户影像数据返回的与所述展品对应的正确操作的推荐信息。
进一步地，上述方法中，所述方法还包括：
获取用户影像数据和从对应的展品获取所述展品自身运行时产生的自身异常运行数据并发送给网络设备；
接收所述网络设备基于所述自身异常运行数据和用户影像数据返回的对应的解决异常的推荐信息。
根据本申请的另一方面，还提供了一种计算机可读介质，其上存储有计算机可读指令，所述计算机可读指令可被处理器执行以实现如上所述的方法。
根据本申请的另一方面，还提供了一种用于推荐用户服务的网络设备，其中，该网络设备包括：
一个或多个处理器；以及
存储有计算机可读指令的存储器，所述计算机可读指令在被执行时使所述处理器执行如上所述方法的操作。
根据本申请的另一方面，还提供了一种推荐用户服务的展示设备，其中，该展示设备包括：
一个或多个处理器；以及
存储有计算机可读指令的存储器，所述计算机可读指令在被执行时使所述处理器执行如上所述方法的操作。
与现有技术相比，本申请通过在展示设备端获取用户操作数据和用户影 像数据并发送给网络设备；之后接收所述网络设备基于所述用户操作数据和用户影像数据返回的对应的推荐信息，能够使体验展品的用户基于该推荐信息进行相应的操作或指导，不仅解决了用户在使用过程中遇到的问题，还提高了用户对产品的体验度。
进一步地，本申请通过在网络设备端从展示设备获取用户操作数据和用户影像数据；之后对所述用户操作数据和用户影像数据进行综合分析，得到分析结果；所述分析结果既可以是用户对展品的操作习惯、操作误区等，还可以包括用户的衣着打扮及身高体型等；最后根据所述分析结果向所述展示设备发送对应的推荐信息，该推荐信息可以是文字、语音、视频等形式，以使展示设备接收并展示该推荐信息，进而能够帮助用户解决试用过程中遇到的问题，以更好地体验该展品，进一步增加了体验展品的用户对该展品的体验度。
附图说明
通过阅读参照以下附图所作的对非限制性实施例所作的详细描述，本申请的其它特征、目的和优点将会变得更明显：
图1示出根据本申请一个方面的一种在展示设备端的推荐用户服务方法的流程示意图；
图2示出根据本申请另一个方面的一种在网络设备端的推荐用户服务方法的流程示意图。
附图中相同或相似的附图标记代表相同或相似的部件。
具体实施方式
下面结合附图对本申请作进一步详细描述。
在本申请一个典型的配置中，终端、服务网络的设备和可信方均包括一个或多个处理器(CPU)、输入/输出接口、网络接口和内存。
内存可能包括计算机可读介质中的非永久性存储器，随机存取存储器(RAM)和/或非易失性内存等形式，如只读存储器(ROM)或闪存(flash RAM)。内存是计算机可读介质的示例。
计算机可读介质包括永久性和非永久性、可移动和非可移动媒体可以由任何方法或技术来实现信息存储。信息可以是计算机可读指令、数据结构、程序的模块或其他数据。计算机的存储介质的例子包括，但不限于相变内存(PRAM)、静态随机存取存储器(SRAM)、动态随机存取存储器(DRAM)、其他类型的随机存取存储器(RAM)、只读存储器(ROM)、电可擦除可编程只读存储器(EEPROM)、快闪记忆体或其他内存技术、只读光盘只读存储器(CD-ROM)、数字多功能光盘(DVD)或其他光学存储、磁盒式磁带，磁带磁盘存储或其他磁性存储设备或任何其他非传输介质，可用于存储可以被计算设备访问的信息。按照本文中的界定，计算机可读介质不包括非暂存电脑可读媒体(transitory media)，如调制的数据信号和载波。
图1示出根据本申请一个方面的一种在展示设备端的推荐用户服务方法的流程示意图；该方法应用于各种品牌的门店销售及专柜销售的展示的展品的展示设备端，该方法包括步骤S11和步骤S12，其中，具体包括：
所述步骤S11，从所述获取用户操作数据和用户影像数据并发送给网络设备；所述步骤S12，接收所述网络设备基于所述用户操作数据和用户影像数据返回的对应的推荐信息。例如，当展示设备获取到与用户有关的用户操作数据和用户影像数据时，实时地将获取的用户操作数据和用户影像数据转发给网络设备，待网络设备对该用户操作数据和用户影像数据进行综合分析之后，返回与分析结果对应的推荐信息后，所述步骤S12接收网络设备返回的对用户操作数据和用户影像数据进行综合分析后的分析结果对应的推荐信息，能够使体验展品的用户基于该推荐信息进行相应的操作或指导，不仅解决了用户在使用过程中遇到的问题，还提高了用户对产品的 体验度。
为了保证用户或展品的维护人员能够更直观地获悉网络上设备返回的推荐信息，则所述步骤S12之后，还需展示所述对应的推荐信息，若所述推荐信息是视频的形式，则向用户或维护人员展示视频形式的所述推荐信息(例如推荐操作视频信息及推荐展品款式视频信息等)，以增加直观地形式让用户对展品进一步了解，进而提高用户对展品的体验度或维护人员对展品的维护力度。
接着本申请的上述实施例，所述步骤S11获取用户操作数据和用户影像数据并发送给网络设备，包括：获取用户进入所述展示设备的预设摄像范围内所记录的用户影像数据，并从对应的展品获取用户对所述展品所进行的用户操作数据。例如，当体验展品的用户对展示的展品感兴趣，则会靠近并进入展示设备的预设摄像范围，对展品的外形和构造进行观看且不试用的同时，展示设备上的摄像装置会记录用户进入到所述预设摄像范围内的用户影像数据，该用户影像数据可以包括用户的一些体貌特征，例如用户的穿着打扮、高矮胖瘦、大概年纪及面部表情等，展示设备通过自带的无线通讯模块将预设摄像范围内的用户影像数据发送给后台服务的网络设备端，实现对未进行试用展品的用户对应的用户影像数据的上传。同时用户在对展品进行操作时，该展品自身没有出现异常，则该用户操作数据可以是用户对展品的操作数据，还可以是用户操作的过程中展品自身运行对应输出的用户操作数据等，展品通过无线通讯模块将用户操作数据发送给展示设备，使得所述步骤S11从对应的展品获取用户对所述展品所进行的用户操作数据，实现对用户操作数据的实时获取，进而实现了用户试用展品过程中，对用户操作数据和用户影像数据的上传，以便后续网络设备对所述用户操作数据和用户影像数据进行综合分析。
接着本申请的上述实施例的一种在展示设备端的推荐用户服务方法还包括：获取用户影像数据和从对应的展品获取用户对所述展品进行操作时对 应的异常操作运行数据，并发送给所述网络设备；接收所述网络设备基于所述异常操作运行数据和用户影像数据返回的与所述展品对应的正确操作的推荐信息。下面以智能手表为例进行说明：当用户对展品进行试用操作时，由于用户对一款新的智能手表是陌生的，故在拿到该智能手表之后不知道如何操作，比如对于半反半透屏幕手表，不切换屏幕则无法操作，若用户不断点击屏幕而没有反应，半反半透屏幕手表会通过无线通讯模块，将该半反半透屏幕手表对应的用户的误操作导致该半反半透屏幕手表出现卡顿及数据加载不出来等异常操作运行数据，并发送给对应的展示设备；同时，为了更好地对该展品及用户对展品进行的操作时的具体动作进行分析，则从对应的展品获取用户对所述展品进行操作时对应的异常操作运行数据的同时，还获取用户影像数据，实现了对异常操作运行数据和用户影像数据的实时获取，以便将异常操作运行数据和用户影像数据实时地转发至后台服务的网络设备端进行实时综合分析，并根据实时分析得到的异常操作时对应的分析结果向展示设备发送对应的与所述展品对应的正确操作的推荐信息，以引导用户正确试用该半反半透屏幕手表，不仅解决了展品在试用过程中的异常情况，还引导用户正确试用该展品，进而提高用户的体验度。
接着本申请的上述实施例的一种在展示设备端的推荐用户服务方法还包括：获取用户影像数据和从对应的展品获取所述展品自身运行时产生的自身异常运行数据并发送给网络设备；接收所述网络设备基于所述自身异常运行数据和用户影像数据返回的对应的解决异常的推荐信息。例如，当用户对展品进行试用操作时，该展品自身运行便出现了异常响应的情况，则所述自身异常运行数据可以包括展品出现异常时的状态(例如卡顿、宕机、电量不足及数据加载不出来等)等异常的运行数据等。下面以智能手表为例进行说明：由于用户在试用展品时，展品由于自身电源或应用程序不兼容该智能手表时，会出现卡屏甚至是宕机等异常的现象，展品将该自身异常运行数据获取并发送给对应的展示设备，同时，为了更好地对该展品及用户对展品进行 的操作时的具体动作进行分析，则从对应的展品获取所述展品进行操作时对应的自身异常运行数据的同时，还获取用户影像数据，接着展示设备实时地获取用户影像数据和从所述展示设备展示的智能手表中获取该智能手表自身运行时产生的自身异常运行数据，实现对自身异常运行数据和用户影像数据的实时获取，以便将自身异常运行数据实时地转发至后台服务的网络设备端进行实时分析并根据实时分析得到的异常分析结果向展示设备发送对应的解决异常的推荐信息，以引导用户根据该推荐信息操作所述智能手表以解决智能手表自身出现异常的情况，不仅解决了展品在试用过程中的异常情况，还引导用户正确解决异常并继续试用该展品，进而提高用户的体验度。
图2示出根据本申请一个方面的一种在网络设备端的推荐用户服务方法的流程示意图；该方法应用于各种品牌的门店销售及专柜销售的展示的展品的后台网络设备端，包括步骤S21、步骤S22和步骤S23，其中，具体包括：
所述步骤S21，从展示设备获取用户操作数据和用户影像数据；在此，所述用户操作数据可以是用户对展品的各按钮等进行按压的操作，也可以是用户对展品的系统自带功能的试用操作等，所述用户影像数据是用户进入所述展示设备的预设摄像范围内所记录下来的与用户的个人属性信息有关的影像视频等；从展示设备获取用户操作数据和用户影像数据之后，所述步骤S22，对所述用户操作数据和用户影像数据进行综合分析，得到分析结果；所述分析结果既可以是用户对展品的操作习惯、操作误区等，还可以包括用户的穿着打扮、身高体型等个人属性信息等；最后所述步骤S23，根据所述分析结果向所述展示设备发送对应的推荐信息，该推荐信息可以是文字(根据分析结果向展示设备返回的分析和/或推荐内容等)、语音、视频(或视频对话)等形式，以使展示设备能够通过该推荐信息指引用户更好地体验该展品，并帮助用户解决试用过程中遇到的问题，进一步增加了体验展品的用户对该展品的体验度。
接着本申请的上述实施例，所述步骤S21从展示设备获取用户操作数据和用户影像数据，包括：
从展示设备获取用户对所述展示设备中展示的展品所进行的用户操作数据，和用户进入所述展示设备的预设摄像范围内所记录的用户影像数据。
例如，当展示设备通过无线通讯模块从展示设备中展示的展品中获取到用户操作数据的同时，该展示设备还通过安装的摄像装置在预设摄像范围内拍摄并记录用户的用户影像数据，之后将接收的用户操作数据和拍摄的用户影像数据一并发送至展示设备的后台服务的网络设备端，则所述步骤S21通过无线通信的方式从展示设备获取所述展示设备中展示的展品的用户操作数据的同时，还从所述展示设备获取用户进入所述展示设备的预设摄像范围内所记录的用户影像数据；在此，所述用户影像数据不仅包括：用户的一些体貌特征，例如用户的穿着打扮、高矮胖瘦、大概年纪及面部表情等，还包括用户对展品的试用时长、对展品的喜好程度、购买意向、对展品的使用及佩戴习惯等，实现对用户操作数据和用户影像数据的获取。
接着本申请的上述实施例，所述步骤S22对所述用户操作数据和用户影像数据进行分析，具体分析如下几个方面：(1)对展品进行体验的用户对应的用户操作数据中的操作习惯，例如点击还是滑动，是右滑还是左滑等进行分析，以得到用户在使用过程中的操作习惯；(2)对展品进行体验的用户对应的用户操作数据中的打开过的应用程序进行分析，依得到用户偏向使用的应用程序；(3)对展品进行体验的用户的用户操作数据中的输入信息等进行分析，进而得到对所述用户操作数据和用户影像数据进行综合分析之后的分析结果(例如用户的操作习惯、打开哪些应用程序、输入信息、展品是否卡顿、宕机及电量剩余量等)，实现在后台服务的网络设备端对所述用户操作数据和用户影像数据的分析。
当用户在对展品进行试用的同时，为了更好地分析并精确地给出适用于展品体验的用户的定向推荐信息，在对所述用户操作数据进行分析的同时， 也会对所述用户影像数据进行视觉图像分析，例如，通过视觉图像分析技术，不仅分析该用户影像数据中的用户的性别、大概年龄、大致身高和体格、穿衣风格及消费水平和购买力等，还分析该用户影像数据中的用户对展示的展品的喜好程度、使用习惯及购买意向等；其中，通过该影像中的用户的穿衣及配饰的品牌等可以分析出该用户的消费水平及购买力等，从该用户影像数据中的用户在试用展品的过程中的面部表情等可以分析出该用户对展品的喜好程度等，从该用户影像数据中用户对展品的使用时长可分析出用户对该展品的购买意向等。通过上述的视觉图像分析，得到所述用户的个人属性信息(例如性别、身高、年龄、体格、穿衣风格、购买力及购买意向等)，实现在后台服务的网络设备端对所述用户影像数据的分析。
最后，所述步骤S23根据上述步骤S22综合分析出的分析结果，给出需要向专柜端发送的推荐信息，下面以展品为只能手表为例，对具体的所述推荐信息进行如下几个方面的说明：(a)推荐与用户大致匹配的手表款式，如男款、女款、运动款、商务款、成熟型、年轻型等；(b)推荐与用户大致匹配的表带款式，如长的、短的、多孔的、颜色、卡扣类型等；(c)根据体验展品的用户的左右手佩戴习惯，推荐指导如何打开左右手佩戴设置等；(d)根据体验展品的用户的操作习惯，可推荐模拟操作引导(当然，该展示设备的显示支持用户进行触摸)；(e)根据试用智能手表的用户重点体验过的应用程序，推荐这些应用程序的介绍说明信息等，实现根据对用户数据和用户影像数据的分析，向展示设备端的用户提供有效地推荐信息，并通过所述步骤S23将所述推荐信息发送给展示设备，以使所述展示设备展示给用户。
接着本申请的上述实施例中的一种在网络设备端的推荐用户服务方法，还包括：
从展示设备获取用户对所述展示设备中展示的展品进行操作时，对应的异常操作运行数据和用户影像数据；
对所述异常操作运行数据和用户影像数据进行综合分析，得到异常操作 时对应的分析结果；
根据所述异常分析结果向所述展示设备发送与所述展品对应的正确操作的推荐信息。
例如，下面以智能手表为例进行说明：当用户对展品进行试用操作时，由于用户对一款新的智能手表是陌生的，故在拿到该智能手表之后不知道如何操作，比如对于半反半透屏幕手表，不切换屏幕则无法操作，若用户不断点击屏幕而没有反应，则会将该半反半透屏幕手表对应的用户的误操作的异常操作运行数据发送给展示设备。同时，为了更好地对该展品及用户对展品进行的操作时的具体动作进行分析，则从对应的展品获取用户对所述展品进行操作时对应的异常操作运行数据的同时，还获取用户影像数据，以使展示设备将异常操作运行数据和用户影像数据实时地转发至后台服务的网络设备端，则展示设备可以从展示设备获取所述展示设备中展示的半反半透屏幕手表被异常操作之后，产生的异常操作运行数据，实现对异常操作运行数据和用户影像数据的上传，以便网络设备而对所述异常操作运行数据和用户影像数据进行综合分析(例如分析用户在对展品进行试用操作的过程中是否存在没有加载出来的数据，及分析用户试用展品过程中，展品是否卡顿、宕机及剩余电量是否充足等)，并根据分析得到的异常分析结果向展示设备发送对应的与所述展品对应的正确操作的推荐信息(例如，若因为网络异常导致展品中的数据加载不出来，则推荐用户进行网络更换的推荐提示信息；若用户在试用过程中，智能手表的自身系统卡顿，则可以推荐用户清理缓存；及根据智能手表的剩余电量则推荐对智能手表进行充电的提示等)，以引导用户按照正确的操作步骤试用该半反半透屏幕手表，不仅解决了展品在试用过程中的异常操作的情况，还引导用户正确试用该展品，进而提高用户的体验度。
接着本申请的上述实施例中的一种在网络设备端的推荐用户服务方法，还包括：
从展示设备获取所述展示设备中展示的展品自身运行时产生的自身异常 运行数据和用户影像数据；
对所述自身异常运行数据和用户影像数据进行综合分析，得到异常分析结果；
根据所述异常分析结果向所述展示设备发送对应的解决异常的推荐信息。
例如，下面以手机为例进行说明：当用户对产品进行试用操作产生用户操作数据时，同时该展品自身运行也出现了异常响应的情况，由于用户在试用手机时，对手机进行打开应用程序、输入文本、播放音乐及视频等时，由于手机自身设计等原因，导致手机无法响应、手机机身发烫及黑屏等异常现象，则手机内部的操作日志等数据会记录下手机异常时的自身异常运行数据，并将自身异常运行数据同时通过无线通讯模块发送给展示设备，同时，为了更好地对该展品及用户对展品进行的操作时的具体动作进行分析，则从对应的展品获取用户对所述展品进行操作时对应的自身异常操作运行数据的同时，还获取用户影像数据，以使展示设备将用户影像数据和自身异常运行数据转发给后台服务的网络设备，则所述步骤S21就可以从展示设备获取用户对展示设备中展示的手机所进行的用户操作时对应的用户影像数据的同时，获取所述手机自身运行时产生的自身异常运行数据，实现对用户影像数据和手机自身运行时产生的自身异常运行数据的上传。
接着本申请的上述实施例，当在展示设备中展示的展品中存在无线通讯模块，则该展品无需将用户数据先发送给展示设备，并通过展示设备转发给后台服务的网络设备，该展品可以通过无线通信的方式，直接将用户数据发送至后台服务的网络设备端，则本申请实施例中的一种在网络设备端的用户服务方法还包括：从所述展示设备中展示的展品中直接获取所述展品的用户操作数据、异常操作运行数据及自身异常运行数据中的任意项，实现网络设备端能够实时地获取到展品上传过来的用户操作数据、异常操作运行数据及自身异常运行数据中的任一的数据，以便对从所述展示设备中展示的展品中 直接获取的数据进行实时分析，并实时反馈分析结果对应的推荐信息给展品，进而提高用户体验度。
此外，本申请实施例还提供了一种计算机可读介质，其上存储有计算机可读指令，所述计算机可读指令可被处理器执行以实现前述方法。
本申请实施例还提供了一种用于用户服务的网络设备，其中，该网络设备包括：
一个或多个处理器；以及
存储有计算机可读指令的存储器，所述计算机可读指令在被执行时使所述处理器执行前述方法的操作。
例如，计算机可读指令在被执行时使所述一个或多个处理器：从展示设备获取用户操作数据和用户影像数据之后对所述用户操作数据和用户影像数据进行综合分析，得到分析结果；所述分析结果既可以是用户对展品的操作习惯、操作误区等，还可以包括用户的衣着打扮及身高体型等；最后根据所述分析结果向所述展示设备发送对应的推荐信息，该推荐信息可以是文字、语音、视频等形式，以使展示设备接收并展示该推荐信息，进而能够帮助用户解决试用过程中遇到的问题，以更好地体验该展品，进一步增加了体验展品的用户对该展品的体验度。
另外，本申请实施例还提供了一种用户服务的展示设备，其中，该展示设备包括：
一个或多个处理器；以及
存储有计算机可读指令的存储器，所述计算机可读指令在被执行时使所述处理器执行前述方法的操作。
例如，计算机可读指令在被执行时使所述一个或多个处理器：获取用户操作数据和用户影像数据并发送给网络设备；之后接收所述网络设备基于所述用户操作数据和用户影像数据返回的对应的推荐信息，能够使体验展品的用户基于该推荐信息进行相应的操作或指导，不仅解决了用户在使用 过程中遇到的问题，还提高了用户对产品的体验度。
综上所述，本申请通过在展示设备端获取用户操作数据和用户影像数据并发送给网络设备；之后接收所述网络设备基于所述用户操作数据和用户影像数据返回的对应的推荐信息，能够使体验展品的用户基于该推荐信息进行相应的操作或指导，不仅解决了用户在使用过程中遇到的问题，还提高了用户对产品的体验度。
进一步地，本申请通过在网络设备端从展示设备获取用户操作数据和用户影像数据；之后对所述用户操作数据和用户影像数据进行综合分析，得到分析结果；所述分析结果既可以是用户对展品的操作习惯、操作误区等，还可以包括用户的衣着打扮及身高体型等；最后根据所述分析结果向所述展示设备发送对应的推荐信息，该推荐信息可以是文字、语音、视频等形式，以使展示设备接收并展示该推荐信息，进而能够帮助用户解决试用过程中遇到的问题，以更好地体验该展品，进一步增加了体验展品的用户对该展品的体验度。
需要注意的是，本申请可在软件和/或软件与硬件的组合体中被实施，例如，可采用专用集成电路(ASIC)、通用目的计算机或任何其他类似硬件设备来实现。在一个实施例中，本申请的软件程序可以通过处理器执行以实现上文所述步骤或功能。同样地，本申请的软件程序(包括相关的数据结构)可以被存储到计算机可读记录介质中，例如，RAM存储器，磁或光驱动器或软磁盘及类似设备。另外，本申请的一些步骤或功能可采用硬件来实现，例如，作为与处理器配合从而执行各个步骤或功能的电路。
另外，本申请的一部分可被应用为计算机程序产品，例如计算机程序指令，当其被计算机执行时，通过该计算机的操作，可以调用或提供根据本申请的方法和/或技术方案。而调用本申请的方法的程序指令，可能被存储在固定的或可移动的记录介质中，和/或通过广播或其他信号承载媒体中的数据流而被传输，和/或被存储在根据所述程序指令运行的计 算机设备的工作存储器中。在此，根据本申请的一个实施例包括一个装置，该装置包括用于存储计算机程序指令的存储器和用于执行程序指令的处理器，其中，当该计算机程序指令被该处理器执行时，触发该装置运行基于前述根据本申请的多个实施例的方法和/或技术方案。
对于本领域技术人员而言，显然本申请不限于上述示范性实施例的细节，而且在不背离本申请的精神或基本特征的情况下，能够以其他的具体形式实现本申请。因此，无论从哪一点来看，均应将实施例看作是示范性的，而且是非限制性的，本申请的范围由所附权利要求而不是上述说明限定，因此旨在将落在权利要求的等同要件的含义和范围内的所有变化涵括在本申请内。不应将权利要求中的任何附图标记视为限制所涉及的权利要求。此外，显然“包括”一词不排除其他单元或步骤，单数不排除复数。装置权利要求中陈述的多个单元或装置也可以由一个单元或装置通过软件或者硬件来实现。第一，第二等词语用来表示名称，而并不表示任何特定的顺序。

Claims (13)

  1. 一种在网络设备端的推荐用户服务方法，其中，所述方法包括：
    从展示设备获取用户操作数据和用户影像数据；
    对所述用户操作数据和用户影像数据进行综合分析，得到分析结果；
    根据所述分析结果向所述展示设备发送对应的推荐信息。
  2. 根据权利要求1所述的方法，其中，所述从展示设备获取用户操作数据和用户影像数据，包括：
    从展示设备获取用户对所述展示设备中展示的展品所进行的用户操作数据，和用户进入所述展示设备的预设摄像范围内所记录的用户影像数据。
  3. 根据权利要求1所述的方法，其中，所述方法还包括：
    从展示设备获取用户对所述展示设备中展示的展品进行操作时，对应的异常操作运行数据和用户影像数据；
    对所述异常操作运行数据和用户影像数据进行综合分析，得到异常操作时对应的分析结果；
    根据所述异常分析结果向所述展示设备发送与所述展品对应的正确操作的推荐信息。
  4. 根据权利要求1所述的方法，其中，所述方法还包括：
    从展示设备获取所述展示设备中展示的展品自身运行时产生的自身异常运行数据和用户影像数据；
    对所述自身异常运行数据和用户影像数据进行综合分析，得到异常分析结果；
    根据所述异常分析结果向所述展示设备发送对应的解决异常的推荐信息。
  5. 根据权利要求1所述的方法，其中，所述方法还包括：
    从所述展示设备中展示的展品中获取所述展品的用户操作数据、异常操作运行数据及自身异常运行数据中的任意项。
  6. 一种在展示设备端的推荐用户服务方法，其中，所述方法包括：
    获取用户操作数据和用户影像数据并发送给网络设备；
    接收所述网络设备基于所述用户操作数据和用户影像数据返回的对应的推荐信息。
  7. 根据权利要求6所述的方法，其中，所述获取用户操作数据和用户影像数据并发送给网络设备，包括：
    获取用户进入所述展示设备的预设摄像范围内所记录的用户影像数据，并从对应的展品获取用户对所述展品所进行的用户操作数据。
  8. 根据权利要求6所述的方法，其中，所述接收所述网络设备基于所述用户操作数据和用户影像数据返回的对应的推荐信息之后，还包括：
    展示所述对应的推荐信息。
  9. 根据权利要求6所述的方法，其中，所述方法还包括：
    获取用户影像数据和从对应的展品获取用户对所述展品进行操作时对应的异常操作运行数据，并发送给所述网络设备；
    接收所述网络设备基于所述异常操作运行数据和用户影像数据返回的与所述展品对应的正确操作的推荐信息。
  10. 根据权利要求6所述的方法，其中，所述方法还包括：
    获取用户影像数据和从对应的展品获取所述展品自身运行时产生的自身异常运行数据并发送给网络设备；
    接收所述网络设备基于所述自身异常运行数据和用户影像数据返回的对应的解决异常的推荐信息。
  11. 一种计算机可读介质，其上存储有计算机可读指令，所述计算机可读指令可被处理器执行以实现如权利要求1至10中任一项所述的方法。
  12. 一种用于推荐用户服务的网络设备，其中，该网络设备包括：
    一个或多个处理器；以及
    存储有计算机可读指令的存储器，所述计算机可读指令在被执行时使所述处理器执行如权利要求1至5中任一项所述方法的操作。
  13. 一种推荐用户服务的展示设备，其中，该展示设备包括：
    一个或多个处理器；以及
    存储有计算机可读指令的存储器，所述计算机可读指令在被执行时使所述处理器执行如权利要求6至10中任一项所述方法的操作。
PCT/CN2018/089645 2017-06-27 2018-06-01 一种推荐用户服务方法及设备 WO2019001225A1 (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201710499839.8A CN109150942B (zh) 2017-06-27 2017-06-27 一种推荐用户服务方法及设备
CN201710499839.8 2017-06-27

Publications (1)

Publication Number Publication Date
WO2019001225A1 true WO2019001225A1 (zh) 2019-01-03

Family

ID=64740988

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2018/089645 WO2019001225A1 (zh) 2017-06-27 2018-06-01 一种推荐用户服务方法及设备

Country Status (2)

Country Link
CN (1) CN109150942B (zh)
WO (1) WO2019001225A1 (zh)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110321480A (zh) * 2019-06-05 2019-10-11 平安科技（深圳）有限公司 推荐信息的推送方法、装置、计算机设备和存储介质

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111260335A (zh) * 2020-02-12 2020-06-09 上海发才网络信息技术有限公司 一种用作人力资源服务推广的裂变式利益分成模式

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020052805A1 (en) * 2000-10-31 2002-05-02 Junji Seki Sales transaction support method, sales transaction support apparatus
CN105825407A (zh) * 2016-03-31 2016-08-03 上海晋荣智能科技有限公司 虚拟试衣镜系统
CN106815751A (zh) * 2015-12-01 2017-06-09 大唐移动通信设备有限公司 一种商品展示系统及方法

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2016201631A1 (en) * 2015-06-17 2016-12-22 Yahoo! Inc. Systems and methods for online content recommendation
CN106339390A (zh) * 2015-07-09 2017-01-18 中兴通讯股份有限公司 基于人体特征数据的匹配方法及装置
CN105242552B (zh) * 2015-09-22 2019-03-08 小米科技有限责任公司 安装引导方法及装置
CN105527854B (zh) * 2015-12-16 2018-05-04 美的集团股份有限公司 移动终端及通过其对用户操作进行错误提示的方法和装置

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020052805A1 (en) * 2000-10-31 2002-05-02 Junji Seki Sales transaction support method, sales transaction support apparatus
CN106815751A (zh) * 2015-12-01 2017-06-09 大唐移动通信设备有限公司 一种商品展示系统及方法
CN105825407A (zh) * 2016-03-31 2016-08-03 上海晋荣智能科技有限公司 虚拟试衣镜系统

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110321480A (zh) * 2019-06-05 2019-10-11 平安科技（深圳）有限公司 推荐信息的推送方法、装置、计算机设备和存储介质
CN110321480B (zh) * 2019-06-05 2023-05-16 平安科技（深圳）有限公司 推荐信息的推送方法、装置、计算机设备和存储介质

Also Published As

Publication number Publication date
CN109150942A (zh) 2019-01-04
CN109150942B (zh) 2020-10-30

Similar Documents

Publication Publication Date Title
Bölen Exploring the determinants of users’ continuance intention in smartwatches
JP6681342B2 (ja) 行動イベント計測システム及び関連する方法
Negahban et al. Discovering determinants of users perception of mobile device functionality fit
US9239771B2 (en) Method and system for collecting and providing application usage analytics
KR102180716B1 (ko) 개인의 반응과 함께 콘텐츠를 소비하는 기법
Bright et al. The life and death of political news: Measuring the impact of the audience agenda using online data
US20180101576A1 (en) Content Recommendation and Display
AU2018223060A1 (en) Method and apparatus for providing customized interaction experience to customers
WO2020088058A1 (zh) 生成信息的方法和装置
US20170228745A1 (en) Tools and methods for capturing and measuring human perception and feelings
Boakye Factors influencing mobile data service (MDS) continuance intention: An empirical study
US20210117893A1 (en) Method and system for switching and handover between one or more intelligent conversational agents
JP2017504121A5 (zh)
US11033216B2 (en) Augmenting questionnaires
US10121187B1 (en) Generate a video of an item
US20170178144A1 (en) Synchronized communication platform
US20130006881A1 (en) Method of identifying relevant user feedback
WO2021088468A1 (zh) 信息推送方法和装置
US20160232562A1 (en) System and method for direct response advertising
US20140357976A1 (en) Mental state analysis using an application programming interface
WO2019001225A1 (zh) 一种推荐用户服务方法及设备
US20190371453A1 (en) Generating and searching data structures that facilitate measurement-informed treatment recommendation
WO2021169550A1 (zh) 信息处理方法及装置
CN114417146A (zh) 数据处理方法、装置、电子设备和存储介质
Kubacki et al. Expanding the formative research toolkit

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 18824661

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

32PN Ep: public notification in the ep bulletin as address of the adressee cannot be established

Free format text: NOTING OF LOSS OF RIGHTS PURSUANT TO RULE 112(1) EPC (EPO FORM 1205A DATED 27/03/2020)

122 Ep: pct application non-entry in european phase

Ref document number: 18824661

Country of ref document: EP

Kind code of ref document: A1