WO2018188410A1 - 反馈的响应方法及装置 - Google Patents

反馈的响应方法及装置 Download PDF

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Publication number
WO2018188410A1
WO2018188410A1 PCT/CN2018/075635 CN2018075635W WO2018188410A1 WO 2018188410 A1 WO2018188410 A1 WO 2018188410A1 CN 2018075635 W CN2018075635 W CN 2018075635W WO 2018188410 A1 WO2018188410 A1 WO 2018188410A1
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WIPO (PCT)
Prior art keywords
feedback information
feedback
user
current search
interface
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Application number
PCT/CN2018/075635
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English (en)
French (fr)
Inventor
李鑫楠
欧阳蓉
刘云剑
刘尚堃
王建宇
潘柏宇
项青
Original Assignee
优酷信息技术（北京）有限公司
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Publication of WO2018188410A1 publication Critical patent/WO2018188410A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/903—Querying
    • G06F16/9032—Query formulation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/04817—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance using icons
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/0485—Scrolling or panning

Definitions

  • the present disclosure relates to the field of computers, and in particular, to a feedback response method and apparatus.
  • the feedback portal of the search interface (for example, a secondary search portal or a comment entry portal, etc.) can generally simply submit feedback information such as a keyword input by the user or a comment posted by the user, but cannot provide feedback information to the user. Timely processing and response, the user's experience is poor.
  • the present disclosure provides a feedback response method and apparatus to solve the problem that the feedback information of the user in the related art cannot be processed and responded in time.
  • a feedback response method including:
  • the feedback information is feedback information for a search result based on the current search keyword
  • the feedback result is displayed.
  • the feedback result includes a suggested search keyword determined based on the feedback information and the current search keyword, and/or a search result adjusted based on the feedback information.
  • the method further includes:
  • displaying a guiding icon on a current search interface for the current search keyword includes:
  • the guiding icon is displayed on the current search interface.
  • the method further includes:
  • the boot icon is hidden in the case where a sliding operation for the current search interface is detected.
  • the feedback information input by the user is obtained, including:
  • the user selected tag is used as feedback information input by the user.
  • a feedback response apparatus comprising:
  • a feedback information obtaining module configured to obtain feedback information input by the user, where the feedback information is feedback information for a search result based on the current search keyword;
  • a feedback information sending module configured to send the feedback information to a server
  • a feedback result receiving module configured to receive a feedback result returned by the server according to the feedback information and the current search keyword
  • the feedback result display module is configured to display the feedback result.
  • the feedback result includes a suggested search keyword determined based on the feedback information and the current search keyword, and/or a search result adjusted based on the feedback information.
  • the device further includes:
  • a guiding icon display module configured to display a guiding icon on a current search interface for the current search keyword
  • An interface display module is configured to display an interface for inputting the feedback information when the guide icon is triggered.
  • the guiding icon display module includes:
  • a sliding distance acquisition submodule configured to acquire a sliding distance of the current search interface
  • the guiding icon display submodule is configured to display the guiding icon on the current search interface if a sliding distance of the current search interface is greater than or equal to a distance threshold.
  • the device further includes:
  • a boot icon hiding module is configured to hide the boot icon if a sliding operation for the current search interface is detected.
  • the feedback information acquiring module includes:
  • a first feedback information obtaining submodule configured to use the text input by the user as feedback information input by the user
  • the second feedback information obtaining submodule is configured to use the label selected by the user as feedback information input by the user.
  • a feedback response apparatus comprising: a processor; a memory for storing processor-executable instructions; wherein the processor is configured to perform the above method.
  • a non-transitory computer readable storage medium which enables a terminal and/or a server to execute when instructions in the storage medium are executed by a processor of a terminal and/or a server The above method.
  • the response method and apparatus of the feedback of the present disclosure acquires feedback information input by the user, wherein the feedback information is feedback information for the search result based on the current search keyword, and sends feedback information to the server, and the receiving server according to the feedback information and the current search key
  • the feedback result returned by the word displays the feedback result, thereby displaying the feedback result provided by the server based on the feedback information of the user, realizing further interaction between the user and the application, so that the feedback information of the user is processed and responded in time, and the user is helpful Get the content you want to find in time and accurately, and improve the user experience.
  • FIG. 1 illustrates a flow chart of a feedback response method in accordance with an embodiment of the present disclosure.
  • FIG. 2 shows a schematic flow chart of a response method of feedback according to an embodiment of the present disclosure.
  • FIG. 3 illustrates a schematic diagram of a current search interface, in accordance with an embodiment of the present disclosure.
  • FIG. 4 shows a schematic flowchart of step S201 in the response method of feedback according to an embodiment of the present disclosure.
  • FIG. 5a illustrates a schematic diagram of a feedback information input box in accordance with an embodiment of the present disclosure.
  • Figure 5b shows a schematic diagram of a guide icon in accordance with an embodiment of the present disclosure.
  • FIG. 5c illustrates another schematic diagram of a feedback information input box in accordance with an embodiment of the present disclosure.
  • FIG. 5d illustrates another schematic diagram of a feedback information input box in accordance with an embodiment of the present disclosure.
  • FIG. 6 shows a block diagram of a response device of feedback in accordance with an embodiment of the present disclosure.
  • FIG. 7 illustrates an exemplary block diagram of a feedback responsive device in accordance with an embodiment of the present disclosure.
  • FIG. 8 shows a block diagram of a response device 800 for feedback, according to an exemplary embodiment.
  • FIG. 1 illustrates a flow chart of a feedback response method in accordance with an embodiment of the present disclosure.
  • the response method of the feedback can be used in a terminal device such as a smart phone, a tablet computer or a computer, and is not limited herein.
  • the response method of the feedback includes:
  • step S101 feedback information input by the user is acquired, wherein the feedback information is feedback information for a search result based on the current search keyword.
  • Search keywords can refer to keywords used to search for information (such as videos, pictures, news, etc.).
  • the user may input a search keyword in the video playing software and click a search control, and the terminal device sends a search request including the current search keyword to the server, and displays the search result returned by the server according to the search request.
  • Search results such as displaying a video link interface related to the current search keyword.
  • the feedback information may refer to feedback information of the user for the search result based on the current search keyword. This embodiment does not limit the type of feedback information.
  • the feedback information may be a comment posted by the user on the accuracy of the search result, or a keyword input by the user again.
  • the text input by the user is used as feedback information input by the user; and/or the label selected by the user is used as feedback information input by the user.
  • the text input by the user is used as feedback information input by the user.
  • the feedback interface portal may be set on the interface currently displaying the search result.
  • the terminal device displays a feedback interface (ie, an interface for inputting feedback information), and the user may feedback in the feedback interface. Enter text or icons as feedback in the information input box.
  • the terminal device can automatically fill in information related to the feedback content that the user wants to feedback (such as search keywords and user accounts, etc.), thereby reducing user input and improving the user experience.
  • the user selected tag is used as feedback information input by the user.
  • a feedback information field may be set in an interface where the search result is currently displayed, and a plurality of format feedback information selectable by the user may be set in the feedback information field.
  • the format feedback information may be, for example, “search matching is not accurate, please search again” “search content is too single” “search matching is accurate, very good” and the like.
  • the user can select one or more format feedback information as feedback information.
  • the text entered by the user and the selected tag are used as feedback information input by the user.
  • the feedback interface portal may be set on the interface currently displaying the search result, and in the case where the feedback interface portal is triggered, the terminal device displays the feedback interface.
  • the user can input text or icons in the feedback information input box and select one or more format feedback information, so as to input the text, icon and selected format feedback information input by the user as feedback information.
  • step S102 the feedback information is sent to the server.
  • step S103 the feedback result returned by the server according to the feedback information and the current search keyword is received.
  • step S104 the feedback result is displayed.
  • the feedback result includes a suggested search keyword determined based on the feedback information and the current search keyword, and/or a search result adjusted based on the feedback information.
  • the suggested search keyword may be a new search keyword or a phrase including the current search keyword, and is not limited herein.
  • the adjusted search result may be a search result obtained by the server performing a secondary search, or may be a search result after the server adjusts the matching relevance, and is not limited herein.
  • the server may perform semantic analysis on the feedback information, obtain one or more words from the feedback information, and use the obtained one or more words and the phrase formed by the current search keyword as the suggested search keywords.
  • the server may perform a secondary search according to the entire content or part of the content of the feedback information and the current search keyword, and use the search result obtained by the secondary search as the adjusted search result.
  • the server may determine the suggested search keyword according to the feedback information and the current search keyword. For example, the user searches by using the search keyword “Great Wall”, and the obtained search result may be a video link interface related to the Great Wall scenery. If the feedback information input by the user is “search matching is not accurate, I want to watch a movie”, the server may determine a suggested search keyword, such as “Great Wall Movie”, when receiving the feedback information and the current search keyword. When receiving the "Great Wall Movie" returned by the server, the terminal device may display a suggested search keyword: Great Wall movie.
  • the server may determine the adjusted search result according to the feedback information and the current search keyword. For example, the user searches by using the search keyword “Great Wall”, and the obtained search result may be a video link interface related to the Great Wall scenery. If the feedback information input by the user is "search matching is not accurate, I want to watch a movie", the server can determine the adjusted search result, such as the movie "Great Wall", when receiving the feedback information and the current search keyword. Play link interface. The terminal device can display the play link interface when receiving the play link interface of the movie "Great Wall” returned by the server.
  • the server may determine the suggested search keyword and the adjusted search result according to the feedback information and the current search keyword in case receiving the feedback information and the current search keyword.
  • the feedback response method of the embodiment can display the feedback result provided by the server based on the feedback information of the user, and implement further interaction between the user and the application, so that the feedback information of the user is processed and responded in time, thereby facilitating the user to timely and accurately Get the content you want to find and improve the user experience.
  • FIG. 2 shows a schematic flow chart of a response method of feedback according to an embodiment of the present disclosure.
  • the feedback response method includes:
  • step S201 a guide icon is displayed on the current search interface for the current search keyword.
  • the guide icon may refer to an icon having an interface guiding function.
  • the guide icon may be an icon composed of text, an icon composed of a picture, or an icon composed of a character and a picture.
  • This embodiment does not limit the display position of the guide icon, for example, may be displayed below the current search interface, or may be displayed at any position on the current search interface according to the user's drag. It will be appreciated that the guide icon can serve as an entry point to the feedback interface of the present embodiment.
  • FIG. 3 illustrates a schematic diagram of a current search interface, in accordance with an embodiment of the present disclosure.
  • the user searches by using the search keyword "New Year's Concert", and the obtained search result may be a video link interface related to the New Year's concert.
  • the guide icon may be an icon composed of the words "no suitable one, please go to the spit", displayed below the current search interface.
  • an interface for inputting feedback information may be displayed.
  • the method further includes: hiding the boot icon in the case of detecting a sliding operation for the current search interface.
  • the terminal device displays a guide icon on the current search interface for the current search keyword, and if the user slides the current search interface to view the content without clicking the guide icon, for example, after the guide icon displays the first duration, The boot icon is hidden so that the user can continue to browse the current search interface without any occlusion, thereby improving the user experience.
  • FIG. 4 shows a schematic flowchart of step S201 in the response method of feedback according to an embodiment of the present disclosure.
  • a guide icon is displayed on the current search interface for the current search keyword, including:
  • step S401 the sliding distance of the current search interface is acquired.
  • step S402 if the sliding distance of the current search interface is greater than or equal to the distance threshold, the guide icon is displayed on the current search interface.
  • the sliding distance of the current search interface may refer to a distance that the current search interface moves (eg, moves up) based on a sliding operation of the user.
  • the distance threshold may be a preset value, which is not limited herein.
  • the distance threshold may be set in the application of the terminal device, or the distance threshold corresponding to each interface may be obtained from the server corresponding to the application.
  • the terminal device may not be able to display the content of the complete search interface due to the limitation of the screen size, and the user needs to slide the screen to browse the content of the complete search interface.
  • the screen needs to be swiped to find a feedback portal in the search interface, which hinders the user to some extent. The enthusiasm of active feedback reduces the chances of improving the application experience.
  • the user may be determined whether the user performs the operation of the sliding interface. If the user performs the operation of the sliding interface, and the sliding distance exceeds the distance threshold, the user may be considered as a user. If you don't get the content you want to get in the initial search result display interface, you need to scan the interface to find it. The user may need feedback information to make a more accurate search. On the other hand, you can think that the feedback portal has slipped out of the screen. The user cannot directly input the feedback information. In this case, the guide icon can be provided to enable the user to submit the feedback information through the interface of the input feedback information by one-click operation, which simplifies the user operation, improves the user experience, and is beneficial to obtain the user. Feedback to improve search results.
  • FIG. 5a illustrates a schematic diagram of a feedback information input box in accordance with an embodiment of the present disclosure.
  • Figure 5b shows a schematic diagram of a guide icon in accordance with an embodiment of the present disclosure.
  • FIG. 5c illustrates another schematic diagram of a feedback information input box in accordance with an embodiment of the present disclosure.
  • FIG. 5d illustrates another schematic diagram of a feedback information input box in accordance with an embodiment of the present disclosure.
  • the feedback information input box is displayed in the screen range, and the user can input feedback information such as text, picture or expression in the feedback information input box. If the user swipes the current search interface and slides the feedback input box out of the screen display range, the user cannot directly input the feedback information. In this case, as shown in FIG.
  • a guide icon can be displayed on the current search interface.
  • an area display feedback information input box may be selected in the current search interface displayed in the screen range; as shown in FIG. 5d, a new interface may also be jumped.
  • the feedback information input box is displayed in the new interface. Therefore, the user can submit the feedback information through the interface of inputting feedback information by one-click operation.
  • the guide icon is displayed on the current search interface.
  • the user can enter the feedback interface by triggering the boot icon. While entering the feedback interface, the terminal device can automatically fill in information related to the feedback content that the user wants to feedback (such as search keywords and user accounts, etc.), thereby reducing user input and improving the user experience. If the user continues to slide the current search interface to view the content without clicking the guide icon, the guide icon may be hidden after the first icon is displayed, for example, so that the user can continue browsing the current search interface without any occlusion, thereby improving the user experience.
  • step S202 in the case where the guide icon is triggered, an interface for inputting feedback information is displayed.
  • step S203 feedback information input by the user is acquired, wherein the feedback information is feedback information for a search result based on the current search keyword.
  • step S101 For the description of this step, refer to step S101.
  • step S204 the feedback information is sent to the server.
  • step S102 For the description of this step, refer to step S102.
  • step S205 the receiving server returns a feedback result according to the feedback information and the current search keyword.
  • step S103 For the description of this step, refer to step S103.
  • step S206 the feedback result is displayed.
  • step S104 For the description of this step, refer to step S104.
  • FIG. 6 shows a block diagram of a response device of feedback in accordance with an embodiment of the present disclosure.
  • the response device of the feedback includes:
  • the feedback information obtaining module 11 is configured to obtain feedback information input by the user, where the feedback information is feedback information for a search result based on the current search keyword, and the feedback information sending module 12 is configured to send the feedback information to the server.
  • the feedback result receiving module 13 is configured to receive a feedback result returned by the server according to the feedback information and the current search keyword, and the feedback result display module 14 is configured to display the feedback result.
  • the feedback result includes a suggested search keyword determined based on the feedback information and the current search keyword, and/or a search result adjusted based on the feedback information.
  • FIG. 7 illustrates an exemplary block diagram of a feedback responsive device in accordance with an embodiment of the present disclosure. As shown in Figure 7:
  • the apparatus further includes: a guiding icon display module 15 configured to display a guiding icon on a current search interface for the current search keyword; an interface display module 16 configured to: In the case where the icon is triggered, an interface for inputting the feedback information is displayed.
  • the guide icon display module 15 includes: a sliding distance acquisition sub-module 151, configured to acquire a sliding distance of the current search interface; and a guide icon display sub-module 152, configured to In the case where the sliding distance of the search interface is greater than or equal to the distance threshold, the guide icon is displayed on the current search interface.
  • the apparatus further includes: a guiding icon hiding module 17 configured to hide the guiding icon when detecting a sliding operation for the current search interface.
  • the feedback information acquiring module 11 includes: a first feedback information acquiring sub-module 111, configured to use the text input by the user as feedback information of the user input; and/or a second The feedback information obtaining sub-module 112 is configured to use the label selected by the user as feedback information input by the user.
  • the feedback response device of the embodiment can display the feedback result provided by the server based on the feedback information of the user, implement further interaction between the user and the application, and enable the feedback information of the user to be processed and responded in time, thereby facilitating the user to timely and accurately Get the content you want to find and improve the user experience.
  • FIG. 8 shows a block diagram of a response device 800 for feedback, according to an exemplary embodiment.
  • device 800 can be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a gaming console, a tablet device, a medical device, a fitness device, a personal digital assistant, and the like.
  • device 800 can include one or more of the following components: processing component 802, memory 804, power component 806, multimedia component 808, audio component 810, input/output (I/O) interface 812, sensor component 814, And a communication component 816.
  • Processing component 802 typically controls the overall operation of device 800, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations.
  • Processing component 802 can include one or more processors 820 to execute instructions to perform all or part of the steps of the above described methods.
  • processing component 802 can include one or more modules to facilitate interaction between component 802 and other components.
  • processing component 802 can include a multimedia module to facilitate interaction between multimedia component 808 and processing component 802.
  • Memory 804 is configured to store various types of data to support operation at device 800. Examples of such data include instructions for any application or method operating on device 800, contact data, phone book data, messages, pictures, videos, and the like.
  • the memory 804 can be implemented by any type of volatile or non-volatile storage device, or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read only memory (EEPROM), erasable.
  • SRAM static random access memory
  • EEPROM electrically erasable programmable read only memory
  • EPROM Electrically erasable programmable read only memory
  • PROM Programmable Read Only Memory
  • ROM Read Only Memory
  • Magnetic Memory Flash Memory
  • Disk Disk or Optical Disk.
  • Power component 806 provides power to various components of device 800.
  • Power component 806 can include a power management system, one or more power sources, and other components associated with generating, managing, and distributing power for device 800.
  • the multimedia component 808 includes a screen between the device 800 and the user that provides an output interface.
  • the screen can include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen can be implemented as a touch screen to receive input signals from the user.
  • the touch panel includes one or more touch sensors to sense touches, slides, and gestures on the touch panel. The touch sensor may sense not only the boundary of the touch or sliding action, but also the duration and pressure associated with the touch or slide operation.
  • the multimedia component 808 includes a front camera and/or a rear camera. When the device 800 is in an operation mode, such as a shooting mode or a video mode, the front camera and/or the rear camera can receive external multimedia data. Each front and rear camera can be a fixed optical lens system or have focal length and optical zoom capabilities.
  • the audio component 810 is configured to output and/or input an audio signal.
  • the audio component 810 includes a microphone (MIC) that is configured to receive an external audio signal when the device 800 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode.
  • the received audio signal may be further stored in memory 804 or transmitted via communication component 816.
  • the audio component 810 also includes a speaker for outputting an audio signal.
  • the I/O interface 812 provides an interface between the processing component 802 and the peripheral interface module, which may be a keyboard, a click wheel, a button, or the like. These buttons may include, but are not limited to, a home button, a volume button, a start button, and a lock button.
  • Sensor assembly 814 includes one or more sensors for providing device 800 with a status assessment of various aspects.
  • sensor assembly 814 can detect an open/closed state of device 800, relative positioning of components, such as the display and keypad of device 800, and sensor component 814 can also detect a change in position of one component of device 800 or device 800. The presence or absence of user contact with device 800, device 800 orientation or acceleration/deceleration, and temperature variation of device 800.
  • Sensor assembly 814 can include a proximity sensor configured to detect the presence of nearby objects without any physical contact.
  • Sensor assembly 814 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications.
  • the sensor assembly 814 can also include an acceleration sensor, a gyro sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
  • Communication component 816 is configured to facilitate wired or wireless communication between device 800 and other devices.
  • the device 800 can access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof.
  • communication component 816 receives broadcast signals or broadcast associated information from an external broadcast management system via a broadcast channel.
  • the communication component 816 also includes a near field communication (NFC) module to facilitate short range communication.
  • NFC near field communication
  • the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra-wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
  • RFID radio frequency identification
  • IrDA infrared data association
  • UWB ultra-wideband
  • Bluetooth Bluetooth
  • device 800 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable A gate array (FPGA), controller, microcontroller, microprocessor, or other electronic component implementation for performing the above methods.
  • ASICs application specific integrated circuits
  • DSPs digital signal processors
  • DSPDs digital signal processing devices
  • PLDs programmable logic devices
  • FPGA field programmable A gate array
  • controller microcontroller, microprocessor, or other electronic component implementation for performing the above methods.
  • a non-transitory computer readable storage medium comprising instructions, such as a memory 804 comprising instructions executable by processor 820 of apparatus 800 to perform the above method.
  • the present disclosure can be a system, method, and/or computer program product.
  • the computer program product can comprise a computer readable storage medium having computer readable program instructions embodied thereon for causing a processor to implement various aspects of the present disclosure.
  • the computer readable storage medium can be a tangible device that can hold and store the instructions used by the instruction execution device.
  • the computer readable storage medium can be, for example, but not limited to, an electrical storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing.
  • Non-exhaustive list of computer readable storage media include: portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM) Or flash memory), static random access memory (SRAM), portable compact disk read only memory (CD-ROM), digital versatile disk (DVD), memory stick, floppy disk, mechanical encoding device, for example, with instructions stored thereon A raised structure in the hole card or groove, and any suitable combination of the above.
  • a computer readable storage medium as used herein is not to be interpreted as a transient signal itself, such as a radio wave or other freely propagating electromagnetic wave, an electromagnetic wave propagating through a waveguide or other transmission medium (eg, a light pulse through a fiber optic cable), or through a wire The electrical signal transmitted.
  • the computer readable program instructions described herein can be downloaded from a computer readable storage medium to various computing/processing devices or downloaded to an external computer or external storage device over a network, such as the Internet, a local area network, a wide area network, and/or a wireless network.
  • the network may include copper transmission cables, fiber optic transmissions, wireless transmissions, routers, firewalls, switches, gateway computers, and/or edge servers.
  • a network adapter card or network interface in each computing/processing device receives computer readable program instructions from the network and forwards the computer readable program instructions for storage in a computer readable storage medium in each computing/processing device .
  • Computer program instructions for performing the operations of the present disclosure may be assembly instructions, instruction set architecture (ISA) instructions, machine instructions, machine related instructions, microcode, firmware instructions, state setting data, or in one or more programming languages.
  • Source code or object code written in any combination including object oriented programming languages such as Smalltalk, C++, etc., as well as conventional procedural programming languages such as the "C" language or similar programming languages.
  • the computer readable program instructions can execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer, partly on the remote computer, or entirely on the remote computer or server. carried out.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or wide area network (WAN), or can be connected to an external computer (eg, using an Internet service provider to access the Internet) connection).
  • the customized electronic circuit such as a programmable logic circuit, a field programmable gate array (FPGA), or a programmable logic array (PLA), can be customized by utilizing state information of computer readable program instructions.
  • Computer readable program instructions are executed to implement various aspects of the present disclosure.
  • the computer readable program instructions can be provided to a general purpose computer, a special purpose computer, or a processor of other programmable data processing apparatus to produce a machine such that when executed by a processor of a computer or other programmable data processing apparatus Means for implementing the functions/acts specified in one or more of the blocks of the flowcharts and/or block diagrams.
  • the computer readable program instructions can also be stored in a computer readable storage medium that causes the computer, programmable data processing device, and/or other device to operate in a particular manner, such that the computer readable medium storing the instructions includes An article of manufacture that includes instructions for implementing various aspects of the functions/acts recited in one or more of the flowcharts.
  • the computer readable program instructions can also be loaded onto a computer, other programmable data processing device, or other device to perform a series of operational steps on a computer, other programmable data processing device or other device to produce a computer-implemented process.
  • instructions executed on a computer, other programmable data processing apparatus, or other device implement the functions/acts recited in one or more of the flowcharts and/or block diagrams.
  • each block in the flowchart or block diagram can represent a module, a program segment, or a portion of an instruction that includes one or more components for implementing the specified logical functions.
  • Executable instructions can also occur in a different order than those illustrated in the drawings. For example, two consecutive blocks may be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending upon the functionality involved.
  • each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts can be implemented in a dedicated hardware-based system that performs the specified function or function. Or it can be implemented by a combination of dedicated hardware and computer instructions.

Abstract

一种反馈的响应方法及装置。该反馈的响应方法包括：获取用户输入的反馈信息，其中，反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息（S101）；向服务器发送反馈信息（S102）；接收服务器根据反馈信息和当前搜索关键词返回的反馈结果（S103）；显示反馈结果（S104）。该反馈的响应方法及装置，能够基于用户的反馈信息显示服务器提供的反馈结果，实现用户与应用之间的进一步交互，使用户的反馈信息得到及时处理和响应，有助于用户及时准确地获取想要查找的内容，提高用户的使用体验。

Description

反馈的响应方法及装置
交叉引用
本申请主张2017年4月14日提交的中国专利申请号为201710242735.9的优先权，其全部内容通过引用包含于此。
技术领域
本公开涉及计算机领域，尤其涉及一种反馈的响应方法及装置。
背景技术
相关技术中，搜索界面的反馈入口(例如二次搜索入口或发表评论入口等)通常仅能够简单地提交用户再次输入的关键词或用户发表的评论等反馈信息，但不能对用户提供的反馈信息及时进行处理和响应，用户的使用体验较差。
发明内容
有鉴于此，本公开提出了一种反馈的响应方法及装置，以解决相关技术中用户的反馈信息无法得到及时处理和响应的问题。
根据本公开的第一方面，提供了一种反馈的响应方法，包括：
获取用户输入的反馈信息，其中，所述反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息；
向服务器发送所述反馈信息；
接收所述服务器根据所述反馈信息和所述当前搜索关键词返回的反馈结果；
显示所述反馈结果。
在一种可能的实现方式中，所述反馈结果包括基于所述反馈信息和所述当前搜索关键词确定的建议搜索关键词，和/或基于所述反馈信息调整后的搜索结果。
在一种可能的实现方式中，所述方法还包括：
在针对所述当前搜索关键词的当前搜索界面显示引导图标；
在所述引导图标被触发的情况下，显示用于输入所述反馈信息的界面。
在一种可能的实现方式中，在针对所述当前搜索关键词的当前搜索界面显示引导图标，包括：
获取所述当前搜索界面的滑动距离；
在所述当前搜索界面的滑动距离大于或等于距离阈值的情况下，在所述当前搜索界面显示所述引导图标。
在一种可能的实现方式中，所述方法还包括：
在检测到针对所述当前搜索界面的滑动操作的情况下，隐藏所述引导图标。
在一种可能的实现方式中，获取用户输入的反馈信息，包括：
将所述用户输入的文字作为所述用户输入的反馈信息；和/或
将所述用户选择的标签作为所述用户输入的反馈信息。
根据本公开的第二方面，提供了一种反馈的响应装置，包括：
反馈信息获取模块，用于获取用户输入的反馈信息，其中，所述反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息；
反馈信息发送模块，用于向服务器发送所述反馈信息；
反馈结果接收模块，用于接收所述服务器根据所述反馈信息和所述当前搜索关键词返回的反馈结果；
反馈结果显示模块，用于显示所述反馈结果。
在一种可能的实现方式中，所述反馈结果包括基于所述反馈信息和所述当前搜索关键词确定的建议搜索关键词，和/或基于所述反馈信息调整后的搜索结果。
在一种可能的实现方式中，所述装置还包括：
引导图标显示模块，用于在针对所述当前搜索关键词的当前搜索界面显示引导图标；
界面显示模块，用于在所述引导图标被触发的情况下，显示用于输入所述反馈信息的界面。
在一种可能的实现方式中，所述引导图标显示模块包括：
滑动距离获取子模块，用于获取所述当前搜索界面的滑动距离；
引导图标显示子模块，用于在所述当前搜索界面的滑动距离大于或等于距离阈值的情况下，在所述当前搜索界面显示所述引导图标。
在一种可能的实现方式中，所述装置还包括：
引导图标隐藏模块，用于在检测到针对所述当前搜索界面的滑动操作的情况下，隐藏所述引导图标。
在一种可能的实现方式中，所述反馈信息获取模块包括：
第一反馈信息获取子模块，用于将所述用户输入的文字作为所述用户输入的反馈信息；和/或
第二反馈信息获取子模块，用于将所述用户选择的标签作为所述用户输入的反馈信息。
根据本公开的第三方面，提供了一种反馈的响应装置，包括：处理器；用于存储处理器可执行指令的存储器；其中，所述处理器被配置为执行上述方法。
根据本公开的第四方面，提供了一种非易失性计算机可读存储介质，当所述存储介质中的指令由终端和/或服务器的处理器执行时，使得终端和/或服务器能够执行上述方法。
本公开的反馈的响应方法及装置，获取用户输入的反馈信息，其中，反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息，向服务器发送反馈信息，接收服务器根 据反馈信息和当前搜索关键词返回的反馈结果，显示反馈结果，由此能够基于用户的反馈信息显示服务器提供的反馈结果，实现用户与应用之间的进一步交互，使用户的反馈信息得到及时处理和响应，有助于用户及时准确地获取想要查找的内容，提高用户的使用体验。
根据下面参考附图对示例性实施例的详细说明，本公开的其它特征及方面将变得清楚。
附图说明
包含在说明书中并且构成说明书的一部分的附图与说明书一起示出了本公开的示例性实施例、特征和方面，并且用于解释本公开的原理。
图1示出根据本公开一实施例的反馈的响应方法的流程图。
图2示出根据本公开一实施例的反馈的响应方法的一示意性的流程图。
图3示出根据本公开一实施例的当前搜索界面的示意图。
图4示出根据本公开一实施例的反馈的响应方法中步骤S201的一示意性的流程图。
图5a示出根据本公开一实施例的反馈信息输入框的示意图。
图5b示出根据本公开一实施例的引导图标的示意图。
图5c示出根据本公开一实施例的反馈信息输入框的另一示意图。
图5d示出根据本公开一实施例的反馈信息输入框的另一示意图。
图6示出根据本公开一实施例的反馈的响应装置的框图。
图7示出根据本公开一实施例的反馈的响应装置的一示例性的框图。
图8示出根据一示例性实施例示出的一种用于反馈的响应装置800的框图。
具体实施方式
以下将参考附图详细说明本公开的各种示例性实施例、特征和方面。附图中相同的附图标记表示功能相同或相似的元件。尽管在附图中示出了实施例的各种方面，但是除非特别指出，不必按比例绘制附图。
在这里专用的词“示例性”意为“用作例子、实施例或说明性”。这里作为“示例性”所说明的任何实施例不必解释为优于或好于其它实施例。
另外，为了更好的说明本公开，在下文的具体实施方式中给出了众多的具体细节。本领域技术人员应当理解，没有某些具体细节，本公开同样可以实施。在一些实例中，对于本领域技术人员熟知的方法、手段、元件和电路未作详细描述，以便于凸显本公开的主旨。
图1示出根据本公开一实施例的反馈的响应方法的流程图。该反馈的响应方法可以用于智能手机、平板电脑或计算机等终端设备中，在此不作限制。如图1所示，该反馈的响应方法，包括：
在步骤S101中，获取用户输入的反馈信息，其中，该反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息。
搜索关键词可以指用于搜索信息(例如视频、图片或新闻等)的关键词。例如，用户可以在视频播放软件中输入搜索关键词并点击搜索控件，终端设备向服务器发送包含当前搜索关键词的搜索请求，并在接收到服务器根据该搜索请求返回的搜索结果的情况下，显示搜索结果，例如显示与当前搜索关键词相关的视频链接界面。反馈信息可以指用户针对基于当前搜索关键词的搜索结果的反馈信息。本实施例不限制反馈信息的类型，例如反馈信息可以为用户针对搜索结果准确性所发表的评论、或用户再次输入的关键词等。
在一种可能的实现方式中，将用户输入的文字作为用户输入的反馈信息；和/或将用户选择的标签作为用户输入的反馈信息。
作为该实现方式的一个示例，将用户输入的文字作为用户输入的反馈信息。例如，可以在当前显示搜索结果的界面设置反馈界面入口，在该反馈界面入口被触发的情况下，终端设备显示反馈界面(即用于输入反馈信息的界面)，用户可以在反馈界面中的反馈信息输入框中输入文字或图标作为反馈信息。在进入反馈界面的同时，终端设备可以自动填充用户想要反馈的与反馈内容相关的信息(例如搜索关键词和用户账号等)，从而减少用户输入，提高用户的使用体验。
作为该实现方式的另一个示例，将用户选择的标签作为用户输入的反馈信息。例如，可以在当前显示搜索结果的界面设置反馈信息栏，并在反馈信息栏中设置多个可供用户选择的格式反馈信息。其中，格式反馈信息可以为例如“搜索匹配不准确，请重新搜索”“搜索内容太单一”“搜索匹配准确，非常好”等。用户可以选择一条或多条格式反馈信息作为反馈信息。
作为该实现方式的另一个示例，将用户输入的文字和选择的标签作为用户输入的反馈信息。例如，可以在当前显示搜索结果的界面设置反馈界面入口，在该反馈界面入口被触发的情况下，终端设备显示反馈界面。在显示反馈界面中设置反馈信息输入框和反馈信息栏。用户可以在反馈信息输入框中输入文字或图标，并选择一条或多条格式反馈信息，从而将用户输入的文字、图标以及选择的格式反馈信息作为反馈信息。
在步骤S102中，向服务器发送该反馈信息。
在步骤S103中，接收服务器根据该反馈信息和当前搜索关键词返回的反馈结果。
在步骤S104中，显示该反馈结果。
在一种可能的实现方式中，该反馈结果包括基于该反馈信息和当前搜索关键词确定的建议搜索关键词，和/或基于该反馈信息调整后的搜索结果。
其中，建议搜索关键词可以是新的搜索关键词，也可以是包括当前搜索关键词的词 组，在此不作限制。调整后的搜索结果可以是服务器进行二次搜索而得到的搜索结果，也可以是服务器调整匹配相关度后的搜索结果，在此不作限制。
需要说明的是，本领域技术人员应当能够理解，相关技术中有多种方法能够实现服务器根据反馈信息和当前搜索关键词，确定建议搜索关键词或调整后的搜索结果。例如，服务器可以对反馈信息进行语义分析，从反馈信息中获取一个或多个词，将获取的一个或多个词以及当前搜索关键词构成的词组作为建议搜索关键词。再例如，服务器可以根据反馈信息的全部内容或部分内容以及当前搜索关键词进行二次搜索，将二次搜索获取的搜索结果作为调整后的搜索结果。
作为该实现方式的一个示例，服务器在接收到反馈信息和当前搜索关键词的情况下，可以根据该反馈信息和当前搜索关键词，确定建议搜索关键词。例如，用户采用搜索关键词“长城”进行搜索，获取的搜索结果可以为与长城风景相关的视频链接界面。若用户输入的反馈信息为“搜索匹配不准确，我想要看电影”，则服务器在接收到该反馈信息和当前搜索关键词的情况下，可以确定建议搜索关键词，例如“长城电影”。终端设备在接收到服务器返回的“长城电影”的情况下，可以显示建议搜索关键词：长城电影。
作为该实现方式的另一个示例，服务器在接收到反馈信息和当前搜索关键词的情况下，可以根据该反馈信息和当前搜索关键词，确定调整后的搜索结果。例如，用户采用搜索关键词“长城”进行搜索，获取的搜索结果可以为与长城风景相关的视频链接界面。若用户输入的反馈信息为“搜索匹配不准确，我想要看电影”，则服务器在接收到该反馈信息和当前搜索关键词的情况下，可以确定调整后的搜索结果，例如电影“长城”的播放链接界面。终端设备在接收到服务器返回的电影“长城”的播放链接界面的情况下，可以显示该播放链接界面。
作为该实现方式的另一个示例，服务器在接收到反馈信息和当前搜索关键词的情况下，可以根据该反馈信息和当前搜索关键词，确定建议搜索关键词和调整后的搜索结果。
本实施例的反馈的响应方法，能够基于用户的反馈信息显示服务器提供的反馈结果，实现用户与应用之间的进一步交互，使用户的反馈信息得到及时处理和响应，有助于用户及时准确地获取想要查找的内容，提高用户的使用体验。
图2示出根据本公开一实施例的反馈的响应方法的一示意性的流程图。如图2所示，该反馈的响应方法，包括：
在步骤S201中，在针对当前搜索关键词的当前搜索界面显示引导图标。
其中，引导图标可以指具有界面引导作用的图标。例如，引导图标可以为由文字构成的图标，也可以为由图片构成的图标，还可以为由文字和图片构成的图标。本实施例不限制引导图标的显示位置，例如可以显示在当前搜索界面的下方，也可以根据用户的拖动而显示在当前搜索界面的任意位置。可以理解的是，引导图标可以作为本实施例的 反馈界面的入口。
图3示出根据本公开一实施例的当前搜索界面的示意图。例如，用户采用搜索关键词“跨年演唱会”进行搜索，获取的搜索结果可以为与跨年演唱会相关的视频链接界面。如图3所示，引导图标可以为由文字“没有找到合适的，点我去吐槽”构成的图标，显示在当前搜索界面的下方。在用户触发引导图标的情况下，可以显示用于输入反馈信息的界面。
在一种可能的实现方式中，该方法还包括：在检测到针对当前搜索界面的滑动操作的情况下，隐藏引导图标。
作为该实现方式的一个示例，终端设备在针对当前搜索关键词的当前搜索界面显示引导图标，若用户没有点击引导图标而滑动当前搜索界面以查看内容，则可以在例如引导图标显示第一时长后隐藏引导图标，以使得用户可以无遮挡地继续浏览当前搜索界面，提高用户的使用体验。
图4示出根据本公开一实施例的反馈的响应方法中步骤S201的一示意性的流程图。如图4所示，在针对当前搜索关键词的当前搜索界面显示引导图标，包括：
在步骤S401中，获取当前搜索界面的滑动距离。
在步骤S402中，在当前搜索界面的滑动距离大于或等于距离阈值的情况下，在当前搜索界面显示引导图标。
其中，当前搜索界面的滑动距离可以指当前搜索界面基于用户的滑动操作而移动(例如上移)的距离。距离阈值可以为预先设置的数值，在此不作限制。例如，可以在终端设备的应用中设置距离阈值，也可以从应用对应的服务器获取各个界面对应的距离阈值。
用户在浏览搜索界面的搜索结果等内容时，终端设备由于受到屏幕尺寸的限制可能无法展示完整搜索界面的内容，用户需要滑动屏幕以浏览完整搜索界面的内容。相关技术中，如果用户在浏览搜索界面的过程中想要进行反馈，例如发表评论、提出建议或二次搜索时，则需要滑动屏幕以在搜索界面中寻找反馈入口，在一定程度上阻碍了用户主动反馈的积极性，从而降低了提高应用使用体验的机会。
本实施例通过判断当前搜索界面的滑动距离是否大于或等于距离阈值，可以确定用户是否进行了滑动界面的操作，如果用户进行了滑动界面的操作，且滑动距离超过距离阈值，一方面可以认为用户没有在初始的搜索结果的显示界面中获取到自己想要获取的内容，需要滑动界面进行寻找，用户可能需要反馈信息以进行更准确的搜索，另一方面可以认为反馈入口已经滑出屏幕范围，用户无法直接输入反馈信息，在这种情况下，可提供引导图标使用户通过一键操作即到达输入反馈信息的界面以提交反馈信息，简化了用户操作，提高了用户体验，且有利于获得用户反馈以改善搜索结果。
图5a示出根据本公开一实施例的反馈信息输入框的示意图。图5b示出根据本公开一 实施例的引导图标的示意图。图5c示出根据本公开一实施例的反馈信息输入框的另一示意图。图5d示出根据本公开一实施例的反馈信息输入框的另一示意图。如图5a所示，反馈信息输入框显示在屏幕范围内，用户可以在反馈信息输入框内输入文字、图片或表情等反馈信息。如果用户滑动当前搜索界面，并且将反馈信息输入框滑出屏幕显示范围，则用户无法直接输入反馈信息。在这种情况下，如图5b所示，可以在当前搜索界面显示引导图标。在用户触发引导图标的情况下，如图5c所示，可以在显示在屏幕范围内的当前搜索界面中选取一个区域显示反馈信息输入框；如图5d所示，也可以跳转到新界面，并在新界面中显示反馈信息输入框。由此用户可以通过一键操作即到达输入反馈信息的界面以提交反馈信息。
作为本实施例的一个示例，若距离阈值为50mm，获取当前搜索界面的滑动距离为52mm，则在当前搜索界面显示引导图标。用户可以通过触发引导图标进入反馈界面。在进入反馈界面的同时，终端设备可以自动填充用户想要反馈的与反馈内容相关的信息(例如搜索关键词和用户账号等)，从而减少用户输入，提高用户的使用体验。若用户没有点击引导图标而继续滑动当前搜索界面以查看内容，则可以在例如引导图标显示第一时长后隐藏引导图标，以使得用户可以无遮挡地继续浏览当前搜索界面，提高用户的使用体验。
在步骤S202中，在引导图标被触发的情况下，显示用于输入反馈信息的界面。
在步骤S203中，获取用户输入的反馈信息，其中，该反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息。
针对该步骤的描述可以参见步骤S101。
在步骤S204中，向服务器发送该反馈信息。
针对该步骤的描述可以参见步骤S102。
在步骤S205中，接收服务器根据该反馈信息和当前搜索关键词返回的反馈结果。
针对该步骤的描述可以参见步骤S103。
在步骤S206中，显示该反馈结果。
针对该步骤的描述可以参见步骤S104。
图6示出根据本公开一实施例的反馈的响应装置的框图。如图6所示，该反馈的响应装置包括：
反馈信息获取模块11，用于获取用户输入的反馈信息，其中，所述反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息；反馈信息发送模块12，用于向服务器发送所述反馈信息；反馈结果接收模块13，用于接收所述服务器根据所述反馈信息和所述当前搜索关键词返回的反馈结果；反馈结果显示模块14，用于显示所述反馈结果。
在一种可能的实现方式中，所述反馈结果包括基于所述反馈信息和所述当前搜索关 键词确定的建议搜索关键词，和/或基于所述反馈信息调整后的搜索结果。
图7示出根据本公开一实施例的反馈的响应装置的一示例性的框图。如图7所示：
在一种可能的实现方式中，所述装置还包括：引导图标显示模块15，用于在针对所述当前搜索关键词的当前搜索界面显示引导图标；界面显示模块16，用于在所述引导图标被触发的情况下，显示用于输入所述反馈信息的界面。
在一种可能的实现方式中，所述引导图标显示模块15包括：滑动距离获取子模块151，用于获取所述当前搜索界面的滑动距离；引导图标显示子模块152，用于在所述当前搜索界面的滑动距离大于或等于距离阈值的情况下，在所述当前搜索界面显示所述引导图标。
在一种可能的实现方式中，所述装置还包括：引导图标隐藏模块17，用于在检测到针对所述当前搜索界面的滑动操作的情况下，隐藏所述引导图标。
在一种可能的实现方式中，所述反馈信息获取模块11包括：第一反馈信息获取子模块111，用于将所述用户输入的文字作为所述用户输入的反馈信息；和/或第二反馈信息获取子模块112，用于将所述用户选择的标签作为所述用户输入的反馈信息。
本实施例的反馈的响应装置，能够基于用户的反馈信息显示服务器提供的反馈结果，实现用户与应用之间的进一步交互，使用户的反馈信息得到及时处理和响应，有助于用户及时准确地获取想要查找的内容，提高用户的使用体验。
图8示出根据一示例性实施例示出的一种用于反馈的响应装置800的框图。例如，装置800可以是移动电话，计算机，数字广播终端，消息收发设备，游戏控制台，平板设备，医疗设备，健身设备，个人数字助理等。
参照图8，装置800可以包括以下一个或多个组件：处理组件802，存储器804，电源组件806，多媒体组件808，音频组件810，输入/输出(I/O)的接口812，传感器组件814，以及通信组件816。
处理组件802通常控制装置800的整体操作，诸如与显示，电话呼叫，数据通信，相机操作和记录操作相关联的操作。处理组件802可以包括一个或多个处理器820来执行指令，以完成上述的方法的全部或部分步骤。此外，处理组件802可以包括一个或多个模块，便于处理组件802和其他组件之间的交互。例如，处理组件802可以包括多媒体模块，以方便多媒体组件808和处理组件802之间的交互。
存储器804被配置为存储各种类型的数据以支持在装置800的操作。这些数据的示例包括用于在装置800上操作的任何应用程序或方法的指令，联系人数据，电话簿数据，消息，图片，视频等。存储器804可以由任何类型的易失性或非易失性存储设备或者它们的组合实现，如静态随机存取存储器(SRAM)，电可擦除可编程只读存储器(EEPROM)，可擦除可编程只读存储器(EPROM)，可编程只读存储器(PROM)，只读存储器(ROM)，磁存储器，快闪存储器，磁盘或光盘。
电源组件806为装置800的各种组件提供电力。电源组件806可以包括电源管理系统，一个或多个电源，及其他与为装置800生成、管理和分配电力相关联的组件。
多媒体组件808包括在所述装置800和用户之间的提供一个输出接口的屏幕。在一些实施例中，屏幕可以包括液晶显示器(LCD)和触摸面板(TP)。如果屏幕包括触摸面板，屏幕可以被实现为触摸屏，以接收来自用户的输入信号。触摸面板包括一个或多个触摸传感器以感测触摸、滑动和触摸面板上的手势。所述触摸传感器可以不仅感测触摸或滑动动作的边界，而且还检测与所述触摸或滑动操作相关的持续时间和压力。在一些实施例中，多媒体组件808包括一个前置摄像头和/或后置摄像头。当装置800处于操作模式，如拍摄模式或视频模式时，前置摄像头和/或后置摄像头可以接收外部的多媒体数据。每个前置摄像头和后置摄像头可以是一个固定的光学透镜系统或具有焦距和光学变焦能力。
音频组件810被配置为输出和/或输入音频信号。例如，音频组件810包括一个麦克风(MIC)，当装置800处于操作模式，如呼叫模式、记录模式和语音识别模式时，麦克风被配置为接收外部音频信号。所接收的音频信号可以被进一步存储在存储器804或经由通信组件816发送。在一些实施例中，音频组件810还包括一个扬声器，用于输出音频信号。
I/O接口812为处理组件802和外围接口模块之间提供接口，上述外围接口模块可以是键盘，点击轮，按钮等。这些按钮可包括但不限于：主页按钮、音量按钮、启动按钮和锁定按钮。
传感器组件814包括一个或多个传感器，用于为装置800提供各个方面的状态评估。例如，传感器组件814可以检测到装置800的打开/关闭状态，组件的相对定位，例如所述组件为装置800的显示器和小键盘，传感器组件814还可以检测装置800或装置800一个组件的位置改变，用户与装置800接触的存在或不存在，装置800方位或加速/减速和装置800的温度变化。传感器组件814可以包括接近传感器，被配置用来在没有任何的物理接触时检测附近物体的存在。传感器组件814还可以包括光传感器，如CMOS或CCD图像传感器，用于在成像应用中使用。在一些实施例中，该传感器组件814还可以包括加速度传感器，陀螺仪传感器，磁传感器，压力传感器或温度传感器。
通信组件816被配置为便于装置800和其他设备之间有线或无线方式的通信。装置800可以接入基于通信标准的无线网络，如WiFi，2G或3G，或它们的组合。在一个示例性实施例中，通信组件816经由广播信道接收来自外部广播管理系统的广播信号或广播相关信息。在一个示例性实施例中，所述通信组件816还包括近场通信(NFC)模块，以促进短程通信。例如，在NFC模块可基于射频识别(RFID)技术，红外数据协会(IrDA)技术，超宽带(UWB)技术，蓝牙(BT)技术和其他技术来实现。
在示例性实施例中，装置800可以被一个或多个应用专用集成电路(ASIC)、数字信 号处理器(DSP)、数字信号处理设备(DSPD)、可编程逻辑器件(PLD)、现场可编程门阵列(FPGA)、控制器、微控制器、微处理器或其他电子元件实现，用于执行上述方法。
在示例性实施例中，还提供了一种包括指令的非易失性计算机可读存储介质，例如包括指令的存储器804，上述指令可由装置800的处理器820执行以完成上述方法。
本公开可以是系统、方法和/或计算机程序产品。计算机程序产品可以包括计算机可读存储介质，其上载有用于使处理器实现本公开的各个方面的计算机可读程序指令。
计算机可读存储介质可以是可以保持和存储由指令执行设备使用的指令的有形设备。计算机可读存储介质例如可以是――但不限于――电存储设备、磁存储设备、光存储设备、电磁存储设备、半导体存储设备或者上述的任意合适的组合。计算机可读存储介质的更具体的例子(非穷举的列表)包括：便携式计算机盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、静态随机存取存储器(SRAM)、便携式压缩盘只读存储器(CD-ROM)、数字多功能盘(DVD)、记忆棒、软盘、机械编码设备、例如其上存储有指令的打孔卡或凹槽内凸起结构、以及上述的任意合适的组合。这里所使用的计算机可读存储介质不被解释为瞬时信号本身，诸如无线电波或者其他自由传播的电磁波、通过波导或其他传输媒介传播的电磁波(例如，通过光纤电缆的光脉冲)、或者通过电线传输的电信号。
这里所描述的计算机可读程序指令可以从计算机可读存储介质下载到各个计算/处理设备，或者通过网络、例如因特网、局域网、广域网和/或无线网下载到外部计算机或外部存储设备。网络可以包括铜传输电缆、光纤传输、无线传输、路由器、防火墙、交换机、网关计算机和/或边缘服务器。每个计算/处理设备中的网络适配卡或者网络接口从网络接收计算机可读程序指令，并转发该计算机可读程序指令，以供存储在各个计算/处理设备中的计算机可读存储介质中。
用于执行本公开操作的计算机程序指令可以是汇编指令、指令集架构(ISA)指令、机器指令、机器相关指令、微代码、固件指令、状态设置数据、或者以一种或多种编程语言的任意组合编写的源代码或目标代码，所述编程语言包括面向对象的编程语言—诸如Smalltalk、C++等，以及常规的过程式编程语言—诸如“C”语言或类似的编程语言。计算机可读程序指令可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络—包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。在一些实施例中，通过利用 计算机可读程序指令的状态信息来个性化定制电子电路，例如可编程逻辑电路、现场可编程门阵列(FPGA)或可编程逻辑阵列(PLA)，该电子电路可以执行计算机可读程序指令，从而实现本公开的各个方面。
这里参照根据本公开实施例的方法、装置(系统)和计算机程序产品的流程图和/或框图描述了本公开的各个方面。应当理解，流程图和/或框图的每个方框以及流程图和/或框图中各方框的组合，都可以由计算机可读程序指令实现。
这些计算机可读程序指令可以提供给通用计算机、专用计算机或其它可编程数据处理装置的处理器，从而生产出一种机器，使得这些指令在通过计算机或其它可编程数据处理装置的处理器执行时，产生了实现流程图和/或框图中的一个或多个方框中规定的功能/动作的装置。也可以把这些计算机可读程序指令存储在计算机可读存储介质中，这些指令使得计算机、可编程数据处理装置和/或其他设备以特定方式工作，从而，存储有指令的计算机可读介质则包括一个制造品，其包括实现流程图和/或框图中的一个或多个方框中规定的功能/动作的各个方面的指令。
也可以把计算机可读程序指令加载到计算机、其它可编程数据处理装置、或其它设备上，使得在计算机、其它可编程数据处理装置或其它设备上执行一系列操作步骤，以产生计算机实现的过程，从而使得在计算机、其它可编程数据处理装置、或其它设备上执行的指令实现流程图和/或框图中的一个或多个方框中规定的功能/动作。
附图中的流程图和框图显示了根据本公开的多个实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段或指令的一部分，所述模块、程序段或指令的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个连续的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或动作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
以上已经描述了本公开的各实施例，上述说明是示例性的，并非穷尽性的，并且也不限于所披露的各实施例。在不偏离所说明的各实施例的范围和精神的情况下，对于本技术领域的普通技术人员来说许多修改和变更都是显而易见的。本文中所用术语的选择，旨在最好地解释各实施例的原理、实际应用或对市场中的技术的技术改进，或者使本技术领域的其它普通技术人员能理解本文披露的各实施例。

Claims (14)

  1. 一种反馈的响应方法，其特征在于，包括：
    获取用户输入的反馈信息，其中，所述反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息；
    向服务器发送所述反馈信息；
    接收所述服务器根据所述反馈信息和所述当前搜索关键词返回的反馈结果；
    显示所述反馈结果。
  2. 根据权利要求1所述的方法，其特征在于，所述反馈结果包括基于所述反馈信息和所述当前搜索关键词确定的建议搜索关键词，和/或基于所述反馈信息调整后的搜索结果。
  3. 根据权利要求1所述的方法，其特征在于，所述方法还包括：
    在针对所述当前搜索关键词的当前搜索界面显示引导图标；
    在所述引导图标被触发的情况下，显示用于输入所述反馈信息的界面。
  4. 根据权利要求3所述的方法，其特征在于，在针对所述当前搜索关键词的当前搜索界面显示引导图标，包括：
    获取所述当前搜索界面的滑动距离；
    在所述当前搜索界面的滑动距离大于或等于距离阈值的情况下，在所述当前搜索界面显示所述引导图标。
  5. 根据权利要求3所述的方法，其特征在于，所述方法还包括：
    在检测到针对所述当前搜索界面向的滑动操作的情况下，隐藏所述引导图标。
  6. 根据权利要求1至5中任一项所述的方法，其特征在于，获取用户输入的反馈信息，包括：
    将所述用户输入的文字作为所述用户输入的反馈信息；和/或
    将所述用户选择的标签作为所述用户输入的反馈信息。
  7. 一种反馈的响应装置，其特征在于，包括：
    反馈信息获取模块，用于获取用户输入的反馈信息，其中，所述反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息；
    反馈信息发送模块，用于向服务器发送所述反馈信息；
    反馈结果接收模块，用于接收所述服务器根据所述反馈信息和所述当前搜索关键词返回的反馈结果；
    反馈结果显示模块，用于显示所述反馈结果。
  8. 根据权利要求7所述的装置，其特征在于，所述反馈结果包括基于所述反馈信息和所述当前搜索关键词确定的建议搜索关键词，和/或基于所述反馈信息调整后的搜索结果。
  9. 根据权利要求7所述的装置，其特征在于，所述装置还包括：
    引导图标显示模块，用于在针对所述当前搜索关键词的当前搜索界面显示引导图标；
    界面显示模块，用于在所述引导图标被触发的情况下，显示用于输入所述反馈信息的界面。
  10. 根据权利要求9所述的装置，其特征在于，所述引导图标显示模块包括：
    滑动距离获取子模块，用于获取所述当前搜索界面的滑动距离；
    引导图标显示子模块，用于在所述当前搜索界面的滑动距离大于或等于距离阈值的情况下，在所述当前搜索界面显示所述引导图标。
  11. 根据权利要求9所述的装置，其特征在于，所述装置还包括：
    引导图标隐藏模块，用于在检测到针对所述当前搜索界面的滑动操作的情况下，隐藏所述引导图标。
  12. 根据权利要求7至11中任一项所述的装置，其特征在于，所述反馈信息获取模块包括：
    第一反馈信息获取子模块，用于将所述用户输入的文字作为所述用户输入的反馈信息；和/或
    第二反馈信息获取子模块，用于将所述用户选择的标签作为所述用户输入的反馈信息。
  13. 一种反馈的响应装置，其特征在于，包括：
    处理器；
    用于存储处理器可执行指令的存储器；
    其中，所述处理器被配置为：
    获取用户输入的反馈信息，其中，所述反馈信息是针对基于当前搜索关键词的搜索结果的反馈信息；
    向服务器发送所述反馈信息；
    接收所述服务器根据所述反馈信息和所述当前搜索关键词返回的反馈结果；
    显示所述反馈结果。
  14. 一种非易失性计算机可读存储介质，其上存储有计算机程序指令，其特征在于，所述计算机程序指令被处理器执行时实现权利要求1至6中任意一项所述的方法。
PCT/CN2018/075635 2017-04-14 2018-02-07 反馈的响应方法及装置 WO2018188410A1 (zh)

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