WO2018076145A1 - 柜台系统及柜台触摸选择指示方法 - Google Patents

柜台系统及柜台触摸选择指示方法 Download PDF

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Publication number
WO2018076145A1
WO2018076145A1 PCT/CN2016/103119 CN2016103119W WO2018076145A1 WO 2018076145 A1 WO2018076145 A1 WO 2018076145A1 CN 2016103119 W CN2016103119 W CN 2016103119W WO 2018076145 A1 WO2018076145 A1 WO 2018076145A1
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WO
WIPO (PCT)
Prior art keywords
touch
counter
area
customer
mesa
Prior art date
Application number
PCT/CN2016/103119
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English (en)
French (fr)
Inventor
管曦萌
Original Assignee
深圳市柔宇科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by 深圳市柔宇科技有限公司 filed Critical 深圳市柔宇科技有限公司
Priority to CN201680031839.9A priority Critical patent/CN107708497B/zh
Priority to PCT/CN2016/103119 priority patent/WO2018076145A1/zh
Publication of WO2018076145A1 publication Critical patent/WO2018076145A1/zh

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    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F9/00—Shop, bar, bank or like counters
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F10/00—Furniture or installations specially adapted to particular types of service systems, not otherwise provided for
    • A47F10/06—Furniture or installations specially adapted to particular types of service systems, not otherwise provided for for restaurant service systems
    • A—HUMAN NECESSITIES
    • A47—FURNITURE; DOMESTIC ARTICLES OR APPLIANCES; COFFEE MILLS; SPICE MILLS; SUCTION CLEANERS IN GENERAL
    • A47F—SPECIAL FURNITURE, FITTINGS, OR ACCESSORIES FOR SHOPS, STOREHOUSES, BARS, RESTAURANTS OR THE LIKE; PAYING COUNTERS
    • A47F3/00—Show cases or show cabinets
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
    • G06F3/041—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means
    • G06F3/042—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means by opto-electronic means
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842—Selection of displayed objects or displayed text elements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
    • G06F3/0488—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures

Definitions

  • the invention relates to the field of counters, in particular to a counter system and a counter touch selection indication method.
  • the counter can be used in places such as shopping malls and restaurants (especially in the restaurant of your choice).
  • the commonly used counter is a glass counter, and customers can see the contents inside through the glass.
  • the name of the item cannot be accurately stated, it is usually pointed out by finger pointing through the glass counter to select the desired item. For example, when a person is eating in another country or region, because he does not know the local language, he cannot name the dish he wants to eat. He can only choose the dish he wants by pointing his finger. This kind of item is selected by finger pointing through the glass counter, and it is easy for the worker to take the wrong item, which will bring a bad consumption experience to the customer and reduce the work efficiency of the staff.
  • the embodiments of the present invention provide a counter system and a counter touch selection indication method, so as to enhance the customer's consumption experience and improve the work efficiency of the staff.
  • An embodiment of the present invention provides a counter system including: a counter, the counter includes a table top and a transparent panel; a touch sensor; an indicator light; and a control module, the control module and the touch sensor and the The indicator module is connected to receive a touch signal generated when the touch sensor is touched, and the touched touch area is determined according to the touch signal, according to a preset relationship between the touch area and the table area. Determining a mesa area corresponding to the touched touch area, and controlling the indicator light to indicate a mesa area corresponding to the touched touch area.
  • the control module differentially sets the touch area according to different customer heights or line-of-sight heights or stations.
  • control module has different positions of touch areas set by customers of different heights or line of sight heights or stations.
  • the distance between the touch area set by the control module for customers of different heights or line-of-sight heights is different from that of the counter.
  • the correction surface identifier is disposed on the mesa, and the control module sets the correspondence between the touch area and the mesa area according to the touch position touched when the correction identifier is selected.
  • the control module determines the eye position of the customer according to the touch position when the customer selects the correction identifier, and further sets the correspondence between the touch area and the table area according to the eye position of the user.
  • the correction identifier includes at least a line segment having a head end and a tail end, and the control module determines the eye position and relative of the customer according to the touch start point and the touch end point when the customer slides from the head end to the tail end of the line segment. The distance of the counter.
  • the counter system further includes a height or station sensing device, the height or the station sensing device senses the height or the position of the customer, and the control module compares the sensing data according to the height or the station sensing device. The correspondence between the touch area and the mesa area is set.
  • the touch sensor comprises a transparent touch panel mounted on the transparent panel.
  • the transparent touch panel is a flexible touch panel.
  • the transparent panel is disposed at a position covered by the transparent touch panel with a plurality of different indicators, and the touch area where each indicator is located corresponds to one mesa area.
  • the indicator light includes a follow-up light located above the counter, and the control module controls the follow-up light to illuminate the corresponding mesa area according to a touch signal of the customer.
  • the control module controls the light of the follow-up light to move in accordance with the movement of the finger when the customer touches.
  • the indicator light includes a light source group located above the counter, the light source group includes a plurality of light sources, each light source corresponds to a mesa area, and the control module selects a corresponding light source according to a touch area of the customer. Countertop area.
  • the indicator light includes a plurality of light sources disposed on the mesa, each light source corresponding to one mesa region, and the control module selects a corresponding light source to indicate a corresponding mesa region according to the touch area of the customer.
  • the counter further includes a reset button, and the control module resets the correspondence between the touch area and the mesa area when receiving the reset button trigger signal.
  • the control module resets the correspondence between the touch area and the mesa area when the touch signal is not received within the preset time period.
  • the embodiment of the present invention further provides a counter touch selection indication method, including: receiving a touch signal generated when a touch sensor is touched, and determining a touched touch area according to the touch signal; according to the preset touch area and the counter surface Corresponding relationship of the area, determining a mesa area corresponding to the touched touch area; and a control indicator indicating the mesa area corresponding to the touched touch area.
  • the correspondence between the touch area and the mesa area is associated with a height, a station or an eye position of the customer.
  • the height of the touch area is proportional to the height of the customer or the height of the line of sight.
  • the farther the customer is from the counter the closer the touch area is to the customer or the lower the height of the touch area.
  • the touch area deviates from the mesa area in the same direction according to the direction in which the customer deviates from the mesa area.
  • the method before receiving the touch signal generated when the touch sensor is touched, the method further comprises: determining a height, a station position or an eye position of the customer.
  • the counter surface of the counter is provided with a correction identifier
  • the eye position of the customer is determined by the touch position touched when the customer selects the correction identifier on the counter surface of the counter.
  • the correction identifier includes at least a line segment having a head end and a tail end, and determining a customer's eye position and a distance from the counter according to a touch start point and a touch end point when the customer slides from the head end to the tail end of the line segment .
  • the touch sensor comprises a flexible touch panel attached to a transparent panel of the counter.
  • the indicator light includes a follow-up light, and the follow-up light moves in accordance with a finger movement when the customer touches, and indicates a mesa area corresponding to the touched touch area.
  • the table area corresponding to the touched touch area is instructed, and the staff can quickly determine the item selected by the customer according to the light, without the case of taking the wrong item. Therefore, the customer can conveniently select the desired item by touch, and the staff can easily judge the item selected by the customer according to the light, thereby improving the consumption experience of the customer and improving the work efficiency of the staff.
  • FIG. 1 is a schematic block diagram of a counter system in accordance with an embodiment of the present invention.
  • FIG. 2 is a schematic structural view of a counter in an embodiment of the present invention.
  • Figures 3 through 5 illustrate the line of sight of customers of different heights or positions when selecting items.
  • Figure 6 shows the line of sight of customers of different heights and positions when selecting the same item.
  • Figure 7 illustrates the setting of a correction identifier on the countertop.
  • FIG. 8 is a schematic flowchart diagram of a counter touch selection indication method according to an embodiment of the present invention.
  • the counter 100 includes a table top 10 and a transparent panel 20 fixedly coupled to the table top 10.
  • the table top 10 is used for placing various items 11, which may be trays for loading food, boxes with jewels, and the like.
  • the touch sensor 200 may include a transparent touch panel mounted on the transparent panel 20.
  • the transparent touch panel may cover all or a portion of the transparent panel 20.
  • the transparent panel 20 can be fully transparent or translucent, and the transparent touch panel can be a fully transparent or translucent touch panel.
  • the transparent touch panel may be a flexible touch panel such that the arrangement of the transparent touch panel is not limited by the shape of the transparent panel 20, for example, when the top of the transparent panel 20 is curved, the transparent touch panel may also be wrapped on the top.
  • the transparent panel 20 includes a shutter segment 21 adjacent to the customer side and a cover segment 22 extending from the shutter segment 21 toward the worker side.
  • the shielding segment 21 is a vertically extending flat plate body
  • the covering segment 22 is a laterally extending curved plate body.
  • the shielding section 21 can also be a curved plate body which is smoothly connected with the covering section 22.
  • the article 11 is disposed behind the shutter segment 21 near the worker side and below the cover segment 22.
  • the arrangement of the items 11 may include setting in rows, setting in columns, and arranging settings.
  • one column means that the articles 11 are arranged one by one in the direction from the customer side toward the worker side;
  • one row means that the articles 11 are arranged one by one along the traveling direction of the customer from one end of the counter to the other end; the arrangement is included at the same time; Rows and columns.
  • the control module 400 receives the touch signal, determines the touched touch area according to the received touch signal, and determines the corresponding relationship according to the preset touch area and the mesa area.
  • the mesa area corresponding to the touched touch area, and the control indicator light 300 indicate the mesa area corresponding to the touched touch area. That is to say, after determining which touch area the touch position touched by the customer is located, it can be determined which item 11 the customer has selected in which the table area is placed, and then the control indicator light 300 indicates the corresponding mesa area.
  • each touch area corresponds to one mesa area, and when any touch position in a touch area is touched, it indicates that the item 11 placed in the mesa area corresponding to the touch area is selected, so that the customer can perform the operation. Touch to select.
  • Each touch area can be set in the form of coordinate points, or Each mesa area is set in the manner of coordinate points, and each mesa area has a one-to-one correspondence with the coordinates of each touch area.
  • an indicator light 300 that emits light such as red light, blue light, or the like that is easily observed is usually selected.
  • the table area corresponding to the touched touch area is instructed, and the worker can quickly determine the item selected by the customer according to the light, without the case of taking the wrong item. Therefore, the customer can conveniently select the desired item by touch, and the worker can easily judge the item 11 selected by the customer according to the light, thereby improving the consumption experience of the customer and improving the work efficiency of the worker.
  • the "counter area” referred to in the present invention includes not only the area where the upper surface of the table top 10 is located but also the area above the upper surface of the table top 10.
  • the article 11 placed on the upper surface of the table top 10 also belongs to the mesa area.
  • FIG. 3-6 Please refer to FIG. 3-6 together.
  • the viewing angle of the same item is different, and parallax is generated. Due to the existence of parallax, when the customers of different heights observe the items behind the transparent panel 20, the line of sight will fall at different positions of the transparent panel 20.
  • FIG. 3 shows the line of sight of a customer of 1 meter 58 to 1 meter 6 and the intersection of different rows of articles 11 on the transparent panel 20, and
  • FIG. 4 shows the line of sight of the customer of 1 meter 88 to 1 meter. The intersection of the different rows of articles 11 on the transparent panel 20.
  • the control module 400 has different positions of touch areas set by customers of different heights, different line of sight heights or different stations, in particular, as shown in FIG. 3-4.
  • the height of the touch area is proportional to the height of the customer or the height of the line of sight. That is, the higher the customer, the higher the touch area corresponding to the same item or the same mesa area.
  • the control module 400 has different distances for the touch areas provided by customers of different heights or line-of-sight heights. In particular, the higher the height or line of sight of the customer, the farther the distance of the touch area relative to the customer.
  • the location of the touch area is also related to the location of the customer. As shown in Figure 4-5, the farther the customer's station is from the counter 100, the lower the touch area corresponding to the same item or the same table area; the closer the customer's station is to the counter 100, the same item or the same table area. The higher the corresponding touch area is. As shown in FIG. 6, the intersection of the three lines of sight of the same mesa area with the transparent panel 20 of the counter 100 is shown, wherein the left two lines of sight have the same customer height or line of sight height, but differ from the mesa area.
  • the leftmost line of sight is to the left relative to the mesa area, while the middle line of sight is facing the mesa area.
  • the customer on the right line of sight has a lower height or line of sight and deviates to the right from the mesa area. It can be seen from the intersection of the three lines of sight and the transparent panel 20 that the position of the customer relative to the counter 100 is more to the left, and the touch area corresponding to the same item or the same table area is more to the left; the position of the customer relative to the counter 100 is more to the right.
  • the touch area corresponding to the same item or table area is more to the right.
  • the correspondence between the touch area and the mesa area is set by the control module 400 according to the correspondence between the height of the customer, the station position, the preset height, the station range, and the customer's line of sight range.
  • the height sensing device 500 can automatically detect the height and position of the customer.
  • the control module 400 pre-sets the line of sight data of the customers with different heights and positions, and sets the correspondence between the touch area and the table area according to the height and the range of the customer, so that the setting of the touch area can be adapted to the height and position of the customer. So that customers can make touch selections. In this way, automated touch area adjustments can be achieved.
  • the table 10 is provided with a correction identifier 12 that is disposed at the center of the table top 10.
  • the correction identifier 12 can also be disposed at other positions of the mesa 10, such as the upper left corner, which is not specifically limited in this embodiment.
  • Correction identifier 12 also It can be placed on the item 11 on the table top 10, such as on a tray of food.
  • the shape of the correction identifier 12 may be a geometric shape, a combination of a text and a pattern, and the like, which is not specifically limited in this embodiment.
  • the customer Before the customer selects the item, the customer is prompted to observe the position of the correction identifier 12 in front of the transparent panel 20, and then touches the position of the transparent panel 20 corresponding to the correction identifier 12. It can be displayed by the counter 100 displaying information, outputting sound information, etc., or can be guided by a staff member.
  • the position of the transparent panel 20 corresponding to the correction identifier 12 refers to the intersection of the line of sight of the customer pointing to the correction identifier 12 with the transparent panel 20. Therefore, the customer touches the position of the correction identifier 12 on the transparent panel 20, and the control module 400 can calculate the line of sight height and the station position of the customer according to the touch position of the customer, and further set the touch area corresponding to each table area.
  • the reason why the touch areas corresponding to the respective mesa regions are set according to the touch position when the correction identifier 12 is selected is that for the customers of different heights and stations, the line of sight of the customer observation correction identifier 12 may fall on the transparent panel 20 due to the parallax.
  • the different positions, and thus the touch position at which the user touches the correction identifier 12 on the transparent panel 20 according to the line of sight are also different.
  • the control module 400 can calculate the current line of sight of the customer (ie, the eye position of the customer) and the station position, and then according to the pre-stored line-of-sight heights and each mesa area.
  • the corresponding relationship between the corresponding touch areas on the transparent panel 20 is set to the touch area corresponding to each mesa area, that is, the touch area corresponding to each mesa area is set according to the line of sight of the customer, so that the setting of the touch area can be adapted to the height and position of the customer. So that customers can make touch selections.
  • the correction identifier 12 is a point having a small area, and thus the corresponding area on the transparent panel 20 is also only one touch point. That is, the customer's eyes should be on the line of sight formed by the alignment of the correction identifier 12 with the touch point of the customer at the transparent panel 20.
  • the distance of each customer relative to the transparent panel 20 is fixed (for example, the horizontal distance of each customer from the occlusion section 21 of the transparent panel 20 is 10 cm)
  • the distance from the transparent panel 20 and the position of the touched point can be accurately determined. Calculate the customer's eye position.
  • the distance of the customer from the transparent panel 20 is not always fixed, and some customers are closer to each other, and some are far away.
  • the correction identifier 12 includes at least one line segment, and the customer slides from the head end to the tail end of the line segment at the position of the corresponding line segment on the transparent panel 20.
  • the head end of the correction identifier 12 corresponds to the touch start point of the customer on the transparent panel 20, and the tail end corresponds to the touch end point of the customer on the transparent panel 20.
  • the connection between the head end of the correction identifier 12 and the touch start point of the customer on the transparent panel 20 is set as the first line of sight, and the end of the correction identifier 12 and the touch end point of the customer on the transparent panel 20 are set.
  • the connection is the second line of sight.
  • the first line of sight and the second line of sight must meet at the location of the customer's eyes.
  • the customer's eye position can be uniquely determined by the intersection of the two lines of sight.
  • the control module 400 can uniquely determine the eye position of the customer by acquiring the starting position, the ending position, and the distance of the sliding of the customer's finger. Thereafter, the control module 400 calculates and sets the touch area of each item 11 corresponding to the customer of the height according to the eye position of the customer (including the height of the eye and the distance of the eyes from the transparent panel 20).
  • the correction identifier 12 may also contain prompt information to remind the customer that it is necessary to slide from the head end to the tail end.
  • the prompt information may be an arrow drawn on the correction identifier 12, a correction text near the correction identifier 12 or on the transparent panel 20, or the correction identifier 12 includes a light source that is sequentially lit or blinked from beginning to end, and the like.
  • the correction identifier 12 is not limited to being a line segment, and may be other geometric shapes having a certain length, a combination of a pattern and a character, etc., and the customer is required to draw a geometric shape, a pattern, etc., to indicate that the customer has selected the correction identifier.
  • the eye position of the customer can be accurately determined from the plurality of touched touched points, thereby accurately determining the touched area corresponding to each of the mesa regions.
  • the correction identifier 12 is set on the table surface in the present invention, that is, the correction identifier 12 is disposed at the position where the table top 10 is located, and the correction identifier 12 is not specifically disposed on the top surface of the table top 10.
  • the correction identifier 12 may be disposed on the table top 10 and may include the correction identifier 12 disposed on the article placed on the table top 10, on the tray placed on the table top 10, and on the other mounted on the table top 10.
  • Various support structures are superior.
  • the touch zone is dynamically set according to the height of the customer or according to the correction identifier 12.
  • the manner in which the domain corresponds to the mesa area is such that when the customer no longer selects an item (away), the control module 400 resets the corresponding relationship between the touch area and the mesa area that have been set. That is to say, when another customer arrives, it is necessary to reset the correspondence between the touch area and the mesa area.
  • the control module 400 can determine that the customer no longer selects an item (away) when the reset button provided on the counter 100 is triggered by the worker or when the touch signal is not received within the preset time period.
  • the transparent panel 20 is disposed at a position covered by the touch sensor 200 with a plurality of different indicators, which may be formed by silk screen, and the touch area corresponding to each indicator corresponds to one of the mesa regions. That is to say, when the customer touches an indicator, it indicates that the customer has selected the item placed in the mesa area corresponding to the touch area where the indicator is located.
  • the indicator may include a text indicating a mesa area, a pattern or a combination of text and a pattern, etc., so that the customer can easily determine which indicator corresponds to which mesa area.
  • the indicator light 300 includes a follow-up light disposed above the counter 100.
  • the control module 400 controls the follow-up light to illuminate the corresponding mesa region according to the touch signal of the customer.
  • two or more chasing lights may also be provided, and the colors of the chasing lights may be different to distinguish.
  • the movement of the light from the two follow-up lights can be set to correspond to two customers. Such a movable chasing light allows the customer to quickly learn how to select the desired item 11.
  • the follow-up light is moved following the finger of the customer, that is, when the finger of the customer slides on the touch sensor 200, the follow-up light also moves in accordance with the sliding direction and distance of the customer's finger.
  • the moving direction of the follow-up light is in a corresponding relationship with the sliding direction of the finger of the customer. For example, the finger slides left and right, and the follow-up light also moves left and right; the finger slides up and down, and the follow-up light moves back and forth.
  • the moving distance of the follow-up light also corresponds to the sliding distance of the finger of the customer. For example, the moving distance of the follow-up light is 5 times, 7 times, 10 times, etc. of the sliding distance of the finger.
  • the finger can be swiftly swept to control the follow-up light to move to the desired item for the illumination. 11 on.
  • the continuous movement of the follow-up light can give the customer an intuitive prompt.
  • the customer can control the movement of the follow-up light as if the mouse is operated, thereby reducing the learning cost in time. between.
  • This type of control has a better fit for the ordering process, because the ordering process is a very fast process, the customer has no time and patience to learn a brand new system, only the way of operation is often in contact with the customer or used to When the operation is the same or similar, it can be quickly grasped.
  • the indicator light 300 includes a light source group located above the counter 100.
  • the light source group includes a plurality of light sources. Each light source emits light toward a mesa area, and each light source corresponds to a mesa area.
  • the control module 400 is The touch area of the customer selects a corresponding light source to illuminate the corresponding mesa area.
  • the indicator light 300 includes a plurality of light sources disposed on the mesa 10, each light source being located in a mesa region, each light source corresponding to a mesa region.
  • the control module 400 selects a corresponding mesa region corresponding to the corresponding light source according to the touch area of the customer.
  • FIG. 8 is a flowchart of a touch selection indication method according to an embodiment of the present invention. The method is applied to the counter system described above, including:
  • Step 601 Receive a touch signal generated when the touch sensor 200 is touched, and determine a touched touch area according to the touch signal.
  • Step 602 Determine a mesa area corresponding to the touched touch area according to a correspondence between the preset touch area and the mesa area of the counter 100.
  • the specific implementation process of the setting of the correspondence relationship between the touch area and the mesa area is the same as that described above, and includes the above-described implementation process of calibrating the customer's eye position. I will not repeat them here.
  • Step 603 the control indicator light 300 indicates the mesa area corresponding to the touched touch area.
  • the specific structure of the indicator light 300 and how to control the indicator light 300 to be in the touched touch area are the same as those described above, and details are not described herein again.
  • the table area corresponding to the touched touch area is instructed, and the worker can quickly determine the item selected by the customer according to the light, without the case of taking the wrong item. Therefore, the customer can conveniently select the desired item 11 by touch, and the worker can easily judge the item 11 selected by the customer according to the light, thereby improving the consumption experience of the customer and improving the work efficiency of the worker.
  • the method further includes resetting the correspondence between the touch area and the mesa area when the reset button trigger signal is received, or when the touch signal is not received within the preset time period. That is, in When another customer arrives, the correspondence between the touch area and the mesa area needs to be reset, and the setting of the touch area can be adapted to the height of the customer, thereby facilitating the user to make a touch selection.
  • the transparent touch panel of the present invention is a capacitive flexible touch panel that can generate an electrical signal in response to a touch acting on its surface. It will be appreciated that the present invention may also include other types of touch panels, such as resistive touch panels, surface acoustic wave touch panels, and the like. Further, the term “touch” or “touch” as used in the present invention does not require a finger to directly contact the transparent touch panel, but can maintain a small distance (ie, a floating touch) from the transparent touch panel. In addition, the transparent touch panel can be replaced by other types of touch sensors, such as infrared sensors mounted on the counter or outside the counter, which can sense the fingers of the human body and their movement to generate electrical signals.
  • touch sensors such as infrared sensors mounted on the counter or outside the counter, which can sense the fingers of the human body and their movement to generate electrical signals.
  • the term “height” refers to the distance from the sole of the human body to the top of the human body; “the height of the line of sight” refers to the distance from the sole of the human body to the eyes of the human body; the position refers to the relative position of the sole of the human body on the ground. The horizontal position of the counter.
  • the counter system of the present invention only needs to install the touch sensor 200, the control module 400 and the indicator light 300 on the existing counter, without requiring large-scale modification or deep customization of the counter, thereby achieving low cost, even small. Size catering stores can also be purchased and used. Moreover, the counter system selects items by touch, and the customer can intuitively select the desired items without using language or body movements, so the selection process is simple and efficient.
  • the flexible display can be further integrated on the counter, and customers can obtain more information about the items through the display of the flexible display, such as production date, shelf life, genetically modified information, raw materials, and selling price.

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Abstract

一种柜台系统及柜台触摸选择指示方法。柜台系统包括柜台（100）、触摸传感器（200）、指示灯（300）及控制模组（400）。柜台（100）包括台面（10）和透明面板（20）。控制模组（400）和指示灯（300）通信连接。该方法包括：接收触摸传感器被触摸时产生的触摸信号，根据触摸信号确定被触摸的触摸区域（601）；根据预设的触摸区域与台面区域的对应关系，确定被触摸的触摸区域对应的台面区域（602）；以及控制指示灯在被触摸的触摸区域对应的台面区域进行指示（603）。因此，顾客可方便地通过触摸选择需要的物品，工作人员根据光线可容易地判断出顾客选择的物品，从而既可提高顾客的消费体验，还可提高工作人员的工作效率。

Description

柜台系统及柜台触摸选择指示方法 技术领域
本发明涉及柜台领域，特别涉及一种柜台系统及柜台触摸选择指示方法。
背景技术
柜台可用于商场、餐馆(特别是自选餐厅)等地方。常用的柜台为玻璃柜台，顾客透过玻璃可看到里面的物品。在无法准确地说出物品的名字的情况下，通常是隔着玻璃柜台用手指指点来选择需要的物品。例如，一个人在其他国家或地区就餐的时候，由于不会当地语言，无法说出想吃的菜名，只能通过手指指点来选择想吃的菜。这种隔着玻璃柜台用手指指点来选择需要的物品，容易出现工作人员拿错物品的情况，这会给顾客带来不良的消费体验，也会降低工作人员的工作效率。
发明内容
有鉴于此，本发明实施方式提供一种柜台系统及柜台触摸选择指示方法，以便于增强顾客的消费体验，以及提高工作人员的工作效率。
本发明实施方式提供一种柜台系统，所述柜台系统包括：柜台，所述柜台包括台面和透明面板；触摸传感器；指示灯；以及控制模组，所述控制模组与所述触摸传感器和所述指示灯通信连接，所述控制模组用于接收所述触摸传感器被触摸时产生的触摸信号，根据所述触摸信号确定被触摸的触摸区域，根据预设的触摸区域与台面区域的对应关系，确定所述被触摸的触摸区域对应的台面区域，以及控制所述指示灯对所述被触摸的触摸区域对应的台面区域进行指示。
其中，所述控制模组根据不同的顾客身高或视线高度或站位对触摸区域进行差异化设置。
其中，对于同一台面区域，所述控制模组对不同身高或视线高度或站位的顾客所设置的触摸区域的位置不同。
其中，对于同一台面区域，所述控制模组对不同身高或视线高度的顾客所设置的触摸区域相对柜台的距离不同。
其中，所述台面上设置有校正标识符，所述控制模组根据选择所述校正标识符时触摸的触摸位置对所述触摸区域与台面区域的对应关系进行设置。
其中，所述控制模组根据顾客选择所述校正标识符时的触摸位置确定顾客的眼睛位置，进而根据用户的眼睛位置对所述触摸区域与台面区域的对应关系进行设置。
其中，所述校正标识符至少包括具有首端及尾端的线段，所述控制模组根据顾客从所述线段的首端滑动至尾端时的触摸起点及触摸终点，确定顾客的眼睛位置及相对所述柜台的距离。
其中，所述柜台系统还包括身高或站位感应装置，所述身高或站位感应装置感应顾客的身高或站位，所述控制模组根据所述身高或站位感应装置的感应数据对所述触摸区域与台面区域的对应关系进行设置。
其中，所述触摸传感器包括安装于所述透明面板上的透明触摸面板。
其中，所述透明触摸面板为柔性触摸板。
其中，所述透明面板被所述透明触摸面板覆盖的位置上设置有多个不同的指示符，每一指示符所在的触摸区域对应一个台面区域。
其中，所述指示灯包括位于所述柜台上方的追光灯，所述控制模组根据顾客的触摸信号控制所述追光灯照射对应的台面区域。
其中，所述控制模组控制所述追光灯的光线跟随顾客触摸时的手指移动而移动。
其中，所述指示灯包括位于所述柜台上方的光源组，所述光源组包括多个光源，每一光源对应一个台面区域，所述控制模组根据顾客的触摸区域选择对应的光源照射对应的台面区域。
其中，所述指示灯包括设置于所述台面的多个光源，每一光源对应一个台面区域，所述控制模组根据顾客的触摸区域选择对应的光源指示对应的台面区域。
其中，所述柜台还包括重置按钮，所述控制模组在接收到重置按钮触发信号时，重置所述触摸区域与台面区域的对应关系。
其中，所述控制模组在预设时间段内未接收到触摸信号时，重置所述触摸区域与台面区域的对应关系。
本发明实施方式还提供一种柜台触摸选择指示方法，包括：接收触摸传感器被触摸时产生的触摸信号，并根据所述触摸信号确定被触摸的触摸区域；根据预设的触摸区域与柜台的台面区域的对应关系，确定所述被触摸的触摸区域对应的台面区域；以及控制指示灯对所述被触摸的触摸区域对应的台面区域进行指示。
其中，所述触摸区域与台面区域的对应关系与顾客的身高、站位或眼睛位置关联。
其中，对于同一台面区域，触摸区域的高度与顾客的身高或视线高度成正比。
其中，对于同一台面区域，顾客的身高或视线高度越高，触摸区域相对顾客的距离越远
其中，对于同一台面区域，顾客离柜台的距离越远，触摸区域相对顾客的距离越近或者触摸区域的高度越低。
其中，对于同一台面区域，触摸区域根据顾客偏离该台面区域的方向沿同一方向偏离该台面区域。
其中，在接收所述触摸传感器被触摸时产生的触摸信号之前还包括：确定顾客的-身高、站位或眼睛位置。
其中，所述柜台的台面上设有校正标识符，顾客的眼睛位置是通过顾客选择所述柜台的台面上的校正标识符时触摸的触摸位置来确定的。
其中，所述校正标识符至少包括具有首端及尾端的线段，根据顾客从所述线段的首端滑动至尾端时的触摸起点及触摸终点，确定顾客的眼睛位置及相对所述柜台的距离。
其中，所述触摸传感器包括贴设于所述柜台的透明面板上的柔性触摸板。
其中，所述指示灯包括追光灯，所述追光灯跟随顾客触摸时的手指移动而移动，对所述被触摸的触摸区域对应的台面区域进行指示。
本发明实施方式中，对被触摸的触摸区域对应的台面区域进行指示，工作人员可根据光线快速判断出顾客选择的物品，而不会出现拿错物品的情况。因此，顾客可方便地通过触摸选择需要的物品，工作人员根据光线也能容易地判断出顾客选择的物品，从而既可提高顾客的消费体验，还可提高工作人员的工作效率。
附图说明
为了更清楚地说明本发明实施例中的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为本发明一种实施方式中柜台系统的模块化示意图。
图2为本发明一种实施方式中柜台的结构示意图。
图3至图5示意出不同身高或站位的顾客在选择物品时的视线范围。
图6示出不同身高、站位的顾客在选择同一物品时的视线。
图7示意出在柜台台面设置校正标识符。
图8为本发明一种实施方式中柜台触摸选择指示方法的流程示意图。
具体实施方式
下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅是本发明一部分实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本发明保护的范围。
参考图1-2，本发明实施方式中的柜台系统包括柜台100、触摸传感器200、指示灯300及控制模组400。触摸传感器200、指示灯300和控制模组400可集成于柜台100内，也可独立于柜台100。控制模组400可通过有线或无线的方式与触摸传感器200和指示灯300通信连接。进一步地，柜台100上还可以设置身高感应装置500，用来自动感测顾客的身高或站位，以控制指示灯300 对柜台区域进行指示。
一并参考图2，本实施方式中，柜台100包括台面10和与台面10固定连接的透明面板20。台面10上用于放置各种物品11，可为装载食物的托盘、装有珠宝的盒子等等。触摸传感器200可包括安装于透明面板20上的透明触摸面板。透明触摸面板可覆盖于透明面板20的全部或一部分。当然，为了便于顾客进行触摸选择，可设置为整个透明面板20均被透明触摸面板覆盖。透明面板20可为全透明或半透明的，透明触摸面板可为全透明或半透明触摸面板。透明触摸面板可为柔性触摸面板，以使得透明触摸面板的设置不受透明面板20的形状的限制，例如，在透明面板20的顶部为弧形时，透明触摸面板也可包覆于顶部。
透明面板20包括靠近顾客一侧的遮挡段21及从遮挡段21朝向工作人员一侧延伸的遮盖段22。本实施例中，遮挡段21为竖直延伸的平整板体，遮盖段22为横向延伸的弯曲板体。可以理解地，遮挡段21也可为与遮盖段22平滑连接的弯曲板体。物品11设置于遮挡段21后方靠近工作人员一侧，并位于遮盖段22下方。物品11的排列方式可包括按排设置、按列设置以及排列设置。其中，一列是指物品11沿着从顾客一侧朝向工作人员一侧的方向逐个设置；一排是指物品11沿着顾客从柜台的一端到另一端的行进方向逐个设置；排列则是同时包含排及列两种情况。
本实施方式中，在触摸传感器200被触摸时，控制模组400接收到触摸信号，根据接收到的触摸信号确定被触摸的触摸区域，根据预设的触摸区域与台面区域的对应关系，确定被触摸的触摸区域对应的台面区域，以及控制指示灯300对被触摸的触摸区域对应的台面区域进行指示。也就是说，在确定顾客触摸的触摸位置位于哪个触摸区域后，则可以确定顾客选择了放置在哪个台面区域的物品11，随之控制指示灯300对相应的台面区域进行指示。本实施方式设置每个触摸区域对应一个台面区域，则一个触摸区域范围内的任何一个触摸位置被触摸时，均表示选择了该触摸区域对应的台面区域放置的物品11，如此，可便于顾客进行触摸选择。可以坐标点的方式设置每个触摸区域，也可以 坐标点的方式设置每个台面区域，每一台面区域与每一触摸区域坐标一一对应。为了让顾客和工作人员容易观察到光线，通常选择发出红光、蓝光等其他容易被观察到的光线的指示灯300。本实施方式中，对被触摸的触摸区域对应的台面区域进行指示，工作人员可根据光线快速判断出顾客选择的物品，而不会出现拿错物品的情况。因此，顾客可方便地通过触摸选择需要的物品，工作人员根据光线也能容易地判断出顾客选择的物品11，从而既可提高顾客的消费体验，还可提高工作人员的工作效率。
可以理解地，本发明所称的“台面区域”不仅包括台面10的上表面所在的区域，还包括台面10上表面上方的区域，比如放置在台面10上表面的物品11也属于台面区域。
请一并参阅图3-6，对于不同身高的顾客来说，由于眼睛的高度不同，观察同一物品的视角存在差异，进而产生视差。由于视差的存在，不同高度的顾客在观察透明面板20后方的物品时，视线会落在透明面板20的不同的位置。比如，图3示出了1米58至1米6的顾客的视线与不同排的物品11在透明面板20上的交汇位置，图4示出了1米88至1米9的顾客的视线与不同排的物品11在透明面板20上的交汇位置。可以看出，相比身高较低的顾客，较高的顾客的视线落在透明面板20上的位置也越高，并会偏向于工作人员一侧。而当顾客选中物品在透明面板20上触摸时，会倾向于根据视线落在透明面板20上的位置进行触摸。显然，由于视差的原因，身高不同的顾客对于同一物品的触摸位置也不相同。对于同一个顾客，由于所站位置的左右和前后不同，观察同一物品的视角也会存在差异，进而产生视差。因此，必须根据顾客的身高和站位对触摸区域和台面区域之间的映射关系进行校正，使不同身高和站位的顾客可准确地选择到所需的物品。
具体地，对于同一物品或同一台面区域而言，控制模组400对不同身高、不同视线高度或不同站位的顾客所设置的触摸区域的位置不同，特别地，如图3-4所示，触摸区域的高度与顾客的身高或视线高度成正比。即顾客越高，同一物品或同一台面区域所对应的触摸区域也越高。对于同一物品或同一台面区 域而言，控制模组400对不同身高或视线高度的顾客所设置的触摸区域的距离也不同，特别地，顾客的身高或视线高度越高，触摸区域相对顾客的距离越远。即顾客越高，同一物品或同一台面区域所对应的触摸区域离顾客越远。并且，触摸区域的位置与顾客的站位也存在一定关系。如图4-5所示，顾客的站位距离柜台100越远，同一物品或同一台面区域所对应的触摸区域越靠下；顾客的站位距离柜台100越近，同一物品或同一台面区域所对应的触摸区域越靠上。如图6所示，共示出了同一台面区域的3条视线与柜台100的透明面板20的交汇位置，其中左边两条视线的顾客高度或视线高度相同，但偏离台面区域的程度不同。最左侧的视线相对台面区域偏左，而中间的视线正对台面区域。右边的视线的顾客的身高或视线高度较低，且向右偏离台面区域。由三条视线与透明面板20的交汇位置可看出，顾客的站位相对柜台100越偏左，同一物品或同一台面区域所对应的触摸区域越偏左；顾客的站位相对柜台100越偏右，同一物品或台面区域所对应的触摸区域越偏右。
一种实现方式中，触摸区域与台面区域的对应关系为控制模组400根据顾客身高、站位及预设的身高、站位范围和顾客视线范围的对应关系进行设置。在顾客来到柜台100前时，身高感应装置500可自动检测顾客的身高和站位。控制模组400中预先设置有不同身高和站位的顾客的视线数据，根据顾客的身高和站位范围设置触摸区域与台面区域的对应关系，可使得触摸区域的设置适应顾客的身高及站位，从而便于顾客进行触摸选择。通过这种方式，可实现自动化的触摸区域调整。比如，对于身高较高或站位靠前的顾客，针对每一个物品调高或调远对应触摸区域的位置；对于身高较矮或站位靠后的顾客，针对每一个物品调低或调近对应触摸区域的位置，对于站位靠左的顾客，针对每一个物品向左偏移对应触摸区域的位置，对于站位靠右的顾客，针对每一个物品向右偏移对应触摸区域的位置。
参考图7，在另一种实现方式中，台面10上设置有校正标识符12，校正标识符12设置于台面10的中心。当然，校正标识符12也可设置于台面10的其他位置，例如左上角，本实施方式对此不做具体限定。校正标识符12也 可以设置在台面10上的物品11上，比如在食物的托盘上。校正标识符12的形状可为几何形状、可为文字与图案的结合等等，本实施方式对此不做具体限定。在顾客选择物品之前，提示顾客在透明面板20前方观察校正标识符12的位置，然后在透明面板20对应校正标识符12的位置进行触摸。可通过柜台100显示信息、输出声音信息等进行提示，或者是由工作人员进行引导。透明面板20对应校正标识符12的位置是指顾客指向校正标识符12的视线与透明面板20的交汇位置。由此，顾客通过在透明面板20上对应校正标识符12的位置进行触摸，控制模组400可以根据顾客的触摸位置计算出顾客的视线高度和站位，进而设置各个台面区域对应的触摸区域，使其适配不同身高和站位的顾客的触摸位置。根据选择校正标识符12时的触摸位置设置各个台面区域对应的触摸区域的原因在于，对于不同身高和站位的顾客来说，由于视差，顾客观察校正标识符12的视线会落在透明面板20的不同位置，因而用户根据视线在透明面板20上触摸校正标识符12的触摸位置也是不同的。因此，根据选择校正标识符12时的触摸位置，控制模组400可以计算出当前顾客的视线高度(即顾客的眼睛位置)和站位，进而根据预先存储的各视线高度与每个台面区域在透明面板20上的对应触摸区域的对应关系，设置各个台面区域对应的触摸区域，即为根据顾客的视线范围设置各个台面区域对应的触摸区域，可使得触摸区域的设置适应顾客的身高和站位，从而便于顾客进行触摸选择。
本实施例中，校正标识符12为一个面积较小的点，因而在透明面板20上的对应区域也仅为一个触摸点。也就是说，顾客的眼睛应当是位于校正标识符12与顾客在透明面板20的触摸点的连线所形成的视线上。当每个顾客相对透明面板20的距离均固定的情况下(比如每个顾客离透明面板20的遮挡段21的水平距离均为10cm)，可以根据相对透明面板20的距离以及触摸点的位置准确计算出顾客的眼睛位置。然而，在实际情况中，顾客离透明面板20的距离并不总是固定的，有的顾客距离较近，有的则距离较远。因此，仅依靠单个的触摸点只能确定顾客的眼睛位于校正标识符12与触摸点的连线上，而无法确切地得知顾客到底是离透明面板20有多远。因此，为了确定顾客离透明面板 20的距离，可基于两条线相交的交点唯一的原则，对校正标识符12的形状进行调整。优选地，校正标识符12至少包括一条线段，顾客在透明面板20上对应线段的位置，从线段的头端滑动至尾端。校正标识符12的头端与顾客在透明面板20上的触摸起点对应，尾端与顾客在透明面板20上的触摸终点对应。在滑动过程中，顾客的视线的移动始终保持与手指的滑动一致，而顾客的眼睛位置则始终是保持恒定的。因此，设定校正标识符12的头端与顾客在透明面板20上的触摸起点构成的连线为第一视线，设定校正标识符12的尾端与顾客在透明面板20上的触摸终点构成的连线为第二视线。第一视线与第二视线必定会交汇在顾客眼睛的位置处。由此，可通过两条视线的交点唯一确定顾客的眼睛位置。换句话说，控制模组400通过获取顾客手指滑动的起点位置、终点位置及距离，就可以唯一确定顾客的眼睛位置。之后，控制模组400根据顾客的眼睛位置(包括眼睛高度及眼睛离透明面板20的距离)，计算出此身高的顾客所对应的每个物品11的触摸区域并进行设置。进一步地，校正标识符12还可以包含提示信息，提醒顾客需要从头端滑动至尾端。提示信息可以是校正标识符12上画出的箭头、校正标识符12附近或透明面板20上的提示文字、或者是校正标识符12包括从头到尾依次点亮或闪烁的光源等等。此外，校正标识符12也不限于是线段，还可以是其他具备一定长度的几何形状、图案与文字的结合等等，需要顾客画出几何形状、图案等，才表示顾客选择了校正标识符。在该过程中，由于顾客触摸了多个触摸点，如此可精确地根据多个被触摸的触摸点确定顾客的眼睛位置，从而精确地确定各个台面区域对应的触摸区域。
可以理解地，本发明所称校正标识符12设于台面上是指校正标识符12设于台面10所处的位置上，而并不特指校正标识符12是设于台面10的顶面上。实际上，校正标识符12设于台面10上也可以包含校正标识符12设于放在台面10上的物品上、设于放在台面10上的托盘上、设于安装于台面10上的其他各种支撑结构上等情况。
应当说明的是，对于根据顾客身高或根据校正标识符12动态设置触摸区 域与台面区域的对应关系的方式，在顾客不再选择物品(离开)时，控制模组400重置已经设置的触摸区域与台面区域的对应关系。也就是说，在另一顾客到来时，需要重新设置触摸区域与台面区域的对应关系。控制模组400可在设置于柜台100上的重置按钮被工作人员触发时，或在预设时间段内未接收到触摸信号时，判断出顾客不再选择物品(离开)。
在另外的实现方式中，透明面板20被触摸传感器200覆盖的位置上设置有多个不同的指示符，可通过丝印的方式形成，每一指示符所对应的触摸区域与其中一个台面区域对应。也就是说，顾客触摸选择一个指示符时，表示顾客选择了放置在该指示符所在的触摸区域对应的台面区域的物品。指示符上可包括指示台面区域的文字、图案或文字与图案的结合等，以便于顾客容易地判断出哪个指示符对应哪个台面区域。
一种实现方式中，指示灯300包括设置于柜台100上方的追光灯。追光灯移动或旋转时，追光灯发出的光线会随之相应移动。追光灯的具体结构与工作原理与现有的追光灯的结构和工作原理类似，在此不再详细说明。控制模组400根据顾客的触摸信号控制追光灯照射对应的台面区域。当然，在其他实施方式中，也可设置两个或更多个追灯光，各追光灯的颜色可以不同以进行区分。在有两个顾客同时进行物品选择时，可设置两个追光灯发出的光线的移动分别对应两个顾客。此种可移动的追光灯可以使顾客快速地学会如何选中所需要的物品11。具体地，追光灯是跟随顾客的手指移动的，即顾客的手指在触摸传感器200上滑动时，追光灯也跟随顾客手指的滑动方向及距离相应地移动。追光灯的移动方向与顾客的手指滑动方向呈对应关系，比如手指左右滑动，追光灯也左右移动；手指上下滑动，追光灯前后移动。追光灯的移动距离与顾客的手指滑动距离也呈对应关系，比如追光灯的移动距离为手指滑动距离的5倍、7倍、10倍等。在选择物品的过程中，由于追光灯是连续移动的，如果顾客发现追光灯并没有照射在所选择的物品11上，可以迅速地滑动手指，控制追光灯移动至照射所需要的物品11上。追光灯的连续移动可以给顾客予直观的提示，顾客可如操作鼠标一般对追光灯的移动进行控制，从而降低学习成本及时 间。此种控制方式对于点餐过程有更佳的适配度，因为点餐过程是一个很快速的过程，顾客没有时间和耐心去学习一个全新的系统，只有操作方式与顾客之前经常接触或惯用的操作方式相同或相似时，才能快速地掌握。
在其他实现方式中，指示灯300包括位于柜台100上方的光源组，该光源组包括多个光源，每个光源发出的光线朝向一个台面区域，每一光源对应一个台面区域，控制模组400根据顾客的触摸区域选择对应的光源照射对应的台面区域。
在另外的实现方式中，指示灯300包括设置于台面10的多个光源，每个光源位于一个台面区域，每一光源对应一个台面区域。控制模组400根据顾客的触摸区域选择对应的光源指示对应的台面区域。
参考图8，图8为本发明一种实施方式中触摸选择指示方法的流程图。该方法应用于以上描述的柜台系统，包括：
步骤601，接收触摸传感器200被触摸时产生的触摸信号，并根据触摸信号确定被触摸的触摸区域。
步骤602，根据预设的触摸区域与柜台100的台面区域的对应关系，确定被触摸的触摸区域对应的台面区域。
触摸区域与台面区域的对应关系的设置的具体实现过程与上述描述相同，并包含上述对顾客眼睛位置进行校准的实现过程。在此不再赘述。
步骤603，控制指示灯300对被触摸的触摸区域对应的台面区域进行指示。
指示灯300的具体结构及如何控制指示灯300在被触摸的触摸区域进行指示与上述描述相同，在此不再赘述。
本实施方式中，对被触摸的触摸区域对应的台面区域进行指示，工作人员可根据光线快速判断出顾客选择的物品，而不会出现拿错物品的情况。因此，顾客可方便地通过触摸选择需要的物品11，工作人员根据光线也能容易地判断出顾客选择的物品11，从而既可提高顾客的消费体验，也可提高工作人员的工作效率。
进一步，该方法还包括：在接收到重置按钮触发信号时，或在预设时间段内未接收到触摸信号时，重置触摸区域与台面区域的对应关系。也就是说，在 另一顾客到来时，需要重新设置触摸区域与台面区域的对应关系，可使得触摸区域的设置适应顾客的身高，从而便于顾客进行触摸选择。
本发明的透明触摸面板为电容式柔性触摸面板，其可以响应作用在其表面上的触摸而产生电信号。可以理解地，本发明还可以包括其他种类的触摸面板，比如电阻式触摸面板、表面声波式触摸面板等。进一步地，本发明所称的“触摸”或“触控”并不要求手指直接接触透明触摸面板，而是可以与透明触摸面板保持一小段距离(即悬浮触摸)。此外，透明触摸面板还可以被其他类型的触摸传感器所代替，比如装设在柜台上或者柜台之外的红外传感器，其可以感应人体的手指及其移动，从而产生电信号。
可以理解地，本发明所称“身高”是指人体的脚底至人体的头顶的距离；“视线高度”是指人体的脚底至人体的眼睛的距离；站位是指人体的脚底在地面上相对柜台的水平位置。
本发明的柜台系统只需要在现有的柜台上安装触摸传感器200、控制模组400及指示灯300，而不需要对柜台进行大规模的改造或深度定制，因而实现成本较低，即使是小规模的餐饮商店也可以采购使用。并且，柜台系统是通过触摸的方式来选择物品，顾客可直观地选中所需要的物品，无需借助语言或肢体动作，因而选择过程简便高效。此外，柜台上还可以进一步集成柔性显示屏，顾客可以通过柔性显示屏的显示来获取更多的物品信息，比如生产日期、保质期、转基因信息、原材料、售价等。
以上所述是本发明的优选实施例，应当指出，对于本技术领域的普通技术人员来说，在不脱离本发明原理的前提下，还可以做出若干改进和润饰，这些改进和润饰也视为本发明的保护范围。

Claims (28)

  1. 一种柜台系统，包括：
    柜台，所述柜台包括台面和透明面板；
    触摸传感器；
    指示灯；以及
    控制模组，所述控制模组与所述触摸传感器和所述指示灯通信连接，所述控制模组用于接收所述触摸传感器被触摸时产生的触摸信号，根据所述触摸信号确定被触摸的触摸区域，根据预设的触摸区域与台面区域的对应关系，确定所述被触摸的触摸区域对应的台面区域，控制所述指示灯对所述被触摸的触摸区域对应的台面区域进行指示。
  2. 如权利要求1所述的柜台系统，其特征在于，所述控制模组根据不同的顾客身高或视线高度或站位对触摸区域进行差异化设置。
  3. 如权利要求2所述的柜台系统，其特征在于，对于同一台面区域，所述控制模组对不同身高或视线高度或站位的顾客所设置的触摸区域的位置不同。
  4. 如权利要求2所述的柜台系统，其特征在于，对于同一台面区域，所述控制模组对不同身高或视线高度的顾客所设置的触摸区域相对所述柜台的距离不同。
  5. 如权利要求1所述的柜台系统，其特征在于，所述台面上设置有校正标识符，所述控制模组根据选择所述校正标识符时触摸的触摸位置对所述触摸区域与台面区域的对应关系进行设置。
  6. 如权利要求5所述的柜台系统，其特征在于，所述控制模组根据顾客选择所述校正标识符时的触摸位置确定顾客的眼睛位置，进而根据用户的眼睛位 置对所述触摸区域与台面区域的对应关系进行设置。
  7. 如权利要求6所述的柜台系统，其特征在于，所述校正标识符至少包括具有首端及尾端的线段，所述控制模组根据顾客从所述线段的首端滑动至尾端时的触摸起点及触摸终点，确定顾客的眼睛位置及相对所述柜台的距离。
  8. 如权利要求1所述的柜台系统，其特征在于，还包括身高或站位感应装置，所述身高或站位感应装置感应顾客的身高或站位，所述控制模组根据所述身高或站位感应装置的感应数据对所述触摸区域与台面区域的对应关系进行设置。
  9. 如权利要求1至8任一项所述的柜台系统，其特征在于，所述触摸传感器包括安装于所述透明面板上的透明触摸面板。
  10. 如权利要求9所述的柜台系统，其特征在于，所述透明触摸面板为柔性触摸板。
  11. 如权利要求9所述的柜台系统，其特征在于，所述透明面板被所述透明触摸面板覆盖的位置上设置有多个不同的指示符，每一指示符所在的触摸区域对应一个台面区域。
  12. 如权利要求1至8任意一项所述的柜台系统，其特征在于，所述指示灯包括位于所述柜台上方的追光灯，所述控制模组根据顾客的触摸信号控制所述追光灯照射对应的台面区域。
  13. 如权利要求12所述的柜台系统，其特征在于，所述控制模组控制所述追光灯的光线跟随顾客触摸时的手指移动而移动。
  14. 如权利要求1至8任意一项所述的柜台系统，其特征在于，所述指示 灯包括位于所述柜台上方的光源组，所述光源组包括多个光源，每一光源对应一个台面区域，所述控制模组根据顾客的触摸区域选择对应的光源照射对应的台面区域。
  15. 如权利要求1至8任意一项所述的柜台系统，其特征在于，所述指示灯包括设置于所述台面的多个光源，每一光源对应一个台面区域，所述控制模组根据顾客的触摸区域选择对应的光源指示对应的台面区域。
  16. 如权利要求1至8任一项所述的柜台系统，其特征在于，所述柜台还包括重置按钮，所述控制模组在接收到重置按钮触发信号时，重置所述触摸区域与台面区域的对应关系。
  17. 如权利要求1至8任一项所述的柜台系统，其特征在于，所述控制模组在预设时间段内未接收到触摸信号时，重置所述触摸区域与台面区域的对应关系。
  18. 一种柜台触摸选择指示方法，包括：
    接收触摸传感器被触摸时产生的触摸信号，并根据所述触摸信号确定被触摸的触摸区域；
    根据预设的触摸区域与柜台的台面区域的对应关系，确定所述被触摸的触摸区域对应的台面区域；以及
    控制指示灯对所述被触摸的触摸区域对应的台面区域进行指示。
  19. 如权利要求18所述的柜台触摸选择指示方法，其特征在于，所述触摸区域与台面区域的对应关系与顾客的身高、站位或眼睛位置关联。
  20. 如权利要求19所述的柜台触摸选择指示方法，其特征在于，对于同一台面区域，触摸区域的高度与顾客的身高或视线高度成正比。
  21. 如权利要求19所述的柜台触摸选择指示方法，其特征在于，对于同一台面区域，顾客的身高或视线高度越高，触摸区域相对顾客的距离越远
  22. 如权利要求19所述的柜台触摸选择指示方法，其特征在于，对于同一台面区域，顾客离柜台的距离越远，触摸区域相对顾客的距离越近或者触摸区域的高度越低。
  23. 如权利要求19所述的柜台触摸选择指示方法，其特征在于，对于同一台面区域，触摸区域根据顾客偏离该台面区域的方向沿同一方向偏离该台面区域。
  24. 如权利要求18至23任一项所述的柜台触摸选择指示方法，其特征在于，在接收所述触摸传感器被触摸时产生的触摸信号之前还包括：确定顾客的身高、站位或眼睛位置。
  25. 如权利要求24所述的柜台触摸选择指示方法，其特征在于，所述柜台的台面上设有校正标识符，顾客的眼睛位置是通过顾客选择所述柜台的台面上的校正标识符时触摸的触摸位置来确定的。
  26. 如权利要求25所述的柜台触摸选择指示方法，其特征在于，所述校正标识符至少包括具有首端及尾端的线段，根据顾客从所述线段的首端滑动至尾端时的触摸起点及触摸终点，确定顾客的眼睛位置及相对所述柜台的距离。
  27. 如权利要求18至24任一项所述的柜台触摸选择指示方法，其特征在于，所述触摸传感器包括贴设于所述柜台的透明面板上的柔性触摸板。
  28. 如权利要求18至24任一项所述的柜台触摸选择指示方法，其特征在于，所述指示灯包括追光灯，所述追光灯跟随顾客触摸时的手指移动而移动，对所述被触摸的触摸区域对应的台面区域进行指示。
PCT/CN2016/103119 2016-10-24 2016-10-24 柜台系统及柜台触摸选择指示方法 WO2018076145A1 (zh)

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