WO2018040966A1 - 一种便于现场定位支付终端故障的方法及其系统 - Google Patents

一种便于现场定位支付终端故障的方法及其系统 Download PDF

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Publication number
WO2018040966A1
WO2018040966A1 PCT/CN2017/098235 CN2017098235W WO2018040966A1 WO 2018040966 A1 WO2018040966 A1 WO 2018040966A1 CN 2017098235 W CN2017098235 W CN 2017098235W WO 2018040966 A1 WO2018040966 A1 WO 2018040966A1
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Prior art keywords
payment terminal
fault
information
level
debugging
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PCT/CN2017/098235
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English (en)
French (fr)
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吴旋
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福建联迪商用设备有限公司
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Publication of WO2018040966A1 publication Critical patent/WO2018040966A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Preventing errors by testing or debugging software
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2273—Test methods

Definitions

  • the present invention relates to the field of computer technologies, and in particular, to a method and system for facilitating on-site location of a payment terminal failure.
  • the Chinese patent application number CN105515847 A discloses a terminal fault processing method. After the terminal monitors the fault, the current fault code is obtained according to the preset fault code table; and the fault information is generated according to the fault code.
  • each module driver usually does not generate a debug information log in order to ensure system efficiency and security, but only outputs a fault information log after the fault. The fault information log is often insufficient to accurately locate the problem.
  • the existing debugging method is to modify the code to add debugging information, and then continuously download to the payment terminal, and continuously verify.
  • the technical problem to be solved by the present invention is: Providing a method and system for facilitating on-site location of a payment terminal failure, and solving the existing debugging method requires the modification of the code to increase the consumption of debugging information and may result in The module driver version does not match the issue.
  • the technical solution adopted by the present invention is: A method for facilitating on-site location of a payment terminal failure, comprising the following steps: [0008] SI: embedding the payment terminal fault debugging code into the software source code of the payment terminal;
  • S2 running software of the payment terminal, generating a log; the log includes program running information, fault information, and fault debugging information;
  • S3 setting a log level of the failure debugging information of the payment terminal to a debugging level
  • the log level output by the payment terminal is set to the debug level, and the payment terminal outputs the payment terminal program operation information, the fault information, and the fault debugging information.
  • the beneficial effects of the present invention are as follows:
  • the present invention presets a payment terminal failure debugging code in the payment terminal; after the payment terminal software is running, a log file is generated, including information about the normal operation of the payment terminal, fault information, and fault debugging. information.
  • Setting the log level of the fault information of the payment terminal to be debug level is another level, the log level of the normal operation information and the fault information of the payment terminal is set to a fault level; the default output log level is a fault level; when the payment terminal fails After that, the technician sets the debug level output to analyze and locate the fault source.
  • the technician only needs to set the log level of the output to obtain the fault debugging information, so that the analysis and determination of the fault source are more efficient, so that the on-site debugging personnel can effectively solve the existing debugging methods, and the modification code needs to increase the consumption of debugging information. ⁇ and the problem that may result in a module-driven version mismatch.
  • FIG. 1 is a flow chart of a method for facilitating on-site location of a payment terminal failure according to an embodiment of the present invention
  • FIG. 2 is a block diagram of a method for facilitating on-site location of a payment terminal failure according to an embodiment of the present invention.
  • the most critical idea of the present invention is: embedding the payment terminal fault debugging code into the software source code of the payment terminal; setting the payment terminal fault debugging information log level to the debugging level; setting the payment terminal program The log level of the running information and fault information is the fault level;
  • the present invention provides a method for facilitating on-site location of a payment terminal failure, comprising the following steps:
  • S1 embedding the payment terminal fault debugging code into the software source code of the payment terminal
  • S2 running software of the payment terminal, generating a log; the log includes program running information, fault information, and fault debugging information;
  • S3 setting a log level of the failure debugging information of the payment terminal to a debugging level
  • the payment terminal outputs the payment terminal program running information, fault information, and fault debugging information.
  • the payment terminal failure debugging code is preset in the payment terminal; after the payment terminal software is running, the next log file is generated, including the information of the normal operation of the payment terminal, the failure information, and Fault debugging information.
  • the log level of the fault information of the payment terminal is set to the debug level, and the log level of the normal operation information and the fault information of the payment terminal is set to a fault level, because the fault level in the log level is higher than the debug level, and the log of the fault level is set.
  • the file is output, only the log file larger than the log level is output, and the log file of the debug level smaller than the log level will not be output.
  • the payment terminal only outputs the log file of the fault level, and only the payment terminal is output normally.
  • the operation information or the fault information is not output, and the debugging information of the debugging level is not output; when the payment terminal fails, the technician outputs the debug level by outputting the debugging level information, so that the fault debugging information is output from the port for analyzing and locating the fault source.
  • the technician only needs to set the log level of the output to obtain the fault debugging information, so that the analysis and determination of the fault source are more efficient, so that the on-site debugging personnel can effectively solve the existing debugging methods, and the modification code needs to increase the consumption of debugging information. ⁇ and the problem that may result in a module-driven version mismatch.
  • a port is set on the payment terminal, and the port outputs failure debugging information of the payment terminal.
  • the port is connected to the peripheral device, and the port outputs the fault debugging information of the payment terminal, and the fault debugging information is displayed by the peripheral device.
  • the program running information and the fault information are displayed through a program interface in the payment terminal.
  • the program running information, the fault information, and the fault debugging information are set by different ports. Output, so that the fault debugging information is displayed separately on the peripherals connected to the port, which is convenient for the staff to view the fault debugging information and save the time of the positioning fault.
  • the port is a serial port.
  • the serial port has a simple communication program, and the hardware interface is simple, and is used for displaying related debugging information, and it is not necessary to use other external hardware to facilitate program debugging.
  • the on-site technician sets the log level of the output through the remote command, and can input the log file of the log level of the desired output by inputting a simple instruction, thereby obtaining more without changing the code. More debug logs.
  • a system for facilitating on-site location of a payment terminal failure comprising:
  • Preset module 1 for presetting the fault debugging code in the source code
  • the log generation module 2 is configured to generate program running information, fault information, and fault debugging information log files after the program is running;
  • Log Level Setting Module 3 Used to set the log level of the log file and set the log level of the output
  • Output Module 4 For outputting log files.
  • a method for facilitating on-site location of a payment terminal failure includes the following steps:
  • S1 embedding the payment terminal fault debugging code into the software source code of the payment terminal
  • S2 running software of the payment terminal, generating a log; the log includes program running information, fault information, and fault debugging information; the fault debugging information is output by the serial port described in S1;
  • S3 setting a log level of the failure debugging information of the payment terminal to a debugging level
  • S4 When the payment terminal is in normal operation, the log level of the output of the payment terminal is a fault level; the output terminal program running information or fault information is output, and the payment terminal fault debugging information is not output;
  • the payment terminal fails to perform maintenance, setting the log level of the output of the payment terminal to the debug level, and the payment terminal outputs the payment terminal program operation information, the fault information, and the fault debugging information;
  • the peripheral port is connected to the peripheral device, and the fault debugging information is output by the port, and the faulty debugging information is displayed through the connected peripheral device, and the fault source of the payment terminal is located according to the output fault debugging information.
  • the present invention discloses a method for facilitating on-site location of a payment terminal failure, which has the beneficial effects of: presetting a payment terminal failure debugging code in the payment terminal, and the payment terminal failure debugging code is output by the port.
  • the port is a serial port, and the serial port has a simple communication program, and the hardware interface is simple, and is used for displaying related debugging information, and is convenient for program debugging without using other external hardware.
  • the next log file is generated, including the information about the normal operation of the payment terminal, the fault information, and the fault debugging information.
  • the log level of the debugging information of the payment terminal is set to be debug level, and the log level of the normal operation information and the fault information of the payment terminal is set to a fault level, because the fault level in the log level is higher than the debug level, and the fault is set.
  • Level log file output ⁇ only log files larger than the log level will be output, and log files smaller than the debug level of the log level will not be output. Under normal circumstances, the judgment code is not output by the port, and the payment terminal only outputs The log file of the fault level only outputs the normal operation information or fault information of the payment terminal, and does not output the debug information of the debug level.
  • the technician When the payment terminal fails, the technician outputs the debug level by setting the debug level, so that the fault debugging information is from the port. Output, used to analyze and locate the source of the fault.
  • the technician only needs to set the log level of the output to obtain the fault debugging information, so that the analysis and determination of the fault source are more efficient, so that the on-site debugging personnel can effectively solve the existing debugging methods, and the modification code needs to increase the consumption of debugging information. ⁇ and the problem that may result in a module-driven version mismatch.

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Debugging And Monitoring (AREA)

Abstract

一种便于现场定位支付终端故障的方法及其系统，涉及计算机技术领域。所述方法包括以下步骤：S1：嵌入支付终端故障调试代码到支付终端的软件源码中；S2：运行支付终端的软件，生成日志；所述日志包括程序运行信息、故障信息和故障调试信息；S3：设置所述支付终端故障调试信息日志级别为调试级别；设置支付终端程序运行信息和故障信息的日志级别为故障级别；S4：当支付终端正常运行时，支付终端输出的日志级别为故障级别；当支付终端出现故障进行维修时，设置支付终端输出的日志级别为调试级别，支付终端输出支付终端程序运行信息、故障信息和故障调试信息。技术人员只需设置输出的日志级别便可获取故障调试信息，更加高效。

Description

一种便于现场定位支付终端故障的方法及其系统 技术领域
[0001] 本发明涉及计算机技术领域， 特别涉及一种便于现场定位支付终端故障的方法 及其系统。
背景技术
[0002] 支付终端在实际使用过程中， 常由于软件、 硬件、 应用或使用环境问题， 会产 生各种故障。
[0003] 当支付终端出现故障后， 有吋需要厂商技术人员到现场调试解决。 在现场调试 吋， 需要获取更多信息进行分析。 申请号为 CN105515847 A的中国专利公幵了一 种终端故障处理方法， 在终端监测故障吋， 根据预设的故障代码表获取当前的 故障代码； 根据所述故障代码生成故障信息。 但支付终端在正常使用吋， 各模 块驱动为了保证系统效率和安全， 通常不会生成调试信息日志， 而只是在故障 吋才输出故障信息日志。 而故障信息日志吋常不足以准确定位问题。
[0004] 这种情况下， 现有的调试方法是临吋修改代码增加调试信息， 然后不断下载到 支付终端上， 不断进行验证。
[0005] 由于厂商技术人员业务繁忙， 到现场调试解决问题通常都是吋间很紧迫的情况 ， 很难有效地加入调试信息； 而且出问题的支付终端的模块驱动可能是旧版本 的， 如果用新版本的软件添加调试信息下载， 可能会导致问题不再出现。
技术问题
[0006] 本发明所要解决的技术问题是： 提供一种便于现场定位支付终端故障的方法及 其系统， 解决现有的调试方法需要临吋修改代码增加调试信息带来的耗吋和可 能导致的模块驱动版本不匹配的问题。
问题的解决方案
技术解决方案
[0007] 为了解决上述技术问题， 本发明采用的技术方案为： 一种便于现场定位支付终 端故障的方法， 包括以下步骤： [0008] SI : 嵌入支付终端故障调试代码到支付终端的软件源码中；
[0009] S2: 运行支付终端的软件， 生成日志； 所述日志包括程序运行信息、 故障信息 和故障调试信息；
[0010] S3： 设置所述支付终端故障调试信息日志级别为调试级别；
[0011] 设置支付终端程序运行信息和故障信息的日志级别为故障级别；
[0012] S4: 当支付终端正常运行吋， 支付终端输出的日志级别为故障级别；
[0013] 当支付终端出现故障进行维修吋， 设置支付终端输出的日志级别为调试级别， 支付终端输出支付终端程序运行信息、 故障信息和故障调试信息。
发明的有益效果
有益效果
[0014] 本发明的有益效果在于： 本发明在支付终端内预设支付终端故障调试代码； 在 支付终端软件运行吋， 会生成下日志文件， 包括支付终端正常运行的信息、 故 障信息和故障调试信息。 设置所述支付终端故障调试信息的日志级别为调试级 另 |J， 设置所述支付终端正常运行信息和故障信息的日志级别为故障级别； 默认 输出的日志级别为故障级别； 当支付终端发生故障后， 技术人员通过设置调试 级别输出， 用于分析、 定位故障来源。 技术人员只需设置输出的日志级别便可 获取故障调试信息， 使故障来源的分析、 判定更加高效， 从而方便现场调试人 员有效解决现有的调试方法需要临吋修改代码增加调试信息带来的耗吋和可能 导致的模块驱动版本不匹配的问题。
对附图的简要说明
附图说明
[0015] 图 1为本发明具体实施方式的便于现场定位支付终端故障的方法步骤流程图； [0016] 图 2为本发明具体实施方式的便于现场定位支付终端故障的方法模块结构图。
具体实施方式
[0017] 本发明最关键的构思在于： 嵌入支付终端故障调试代码到支付终端的软件源码 中； 设置所述支付终端故障调试信息日志级别为调试级别； 设置支付终端程序 运行信息和故障信息的日志级别为故障级别；
[0018] 本发明提供一种便于现场定位支付终端故障的方法， 包括以下步骤：
[0019] S1 : 嵌入支付终端故障调试代码到支付终端的软件源码中；
[0020] S2: 运行支付终端的软件， 生成日志； 所述日志包括程序运行信息、 故障信息 和故障调试信息；
[0021] S3： 设置所述支付终端故障调试信息日志级别为调试级别；
[0022] 设置支付终端程序运行信息和故障信息的日志级别为故障级别；
[0023] S4: 当支付终端正常运行吋， 支付终端的输出的日志级别为故障级别；
[0024] 当支付终端出现故障进行维修吋， 设置支付终端的输出的日志级别为调试级别
， 支付终端输出支付终端程序运行信息、 故障信息和故障调试信息。
[0025] 上述便于现场定位支付终端故障的方法中， 在支付终端内预设支付终端故障调 试代码； 在支付终端软件运行吋， 会生成下日志文件， 包括支付终端正常运行 的信息、 故障信息和故障调试信息。 设置所述支付终端故障调试信息的日志级 别为调试级别， 设置所述支付终端正常运行信息和故障信息的日志级别为故障 级别， 由于日志级别中故障级别高于调试级别， 当设置故障级别的日志文件输 出吋， 只会输出大于该日志级别的日志文件， 而小于该日志级别的调试级别的 日志文件将不被输出， 正常情况下， 支付终端只输出故障级别的日志文件， 只 输出支付终端正常运行信息或故障信息， 而不输出调试级别的故障调试信息； 当支付终端发生故障后， 技术人员通过设置调试级别输出， 从而故障调试信息 从所述端口输出， 用于分析、 定位故障来源。 技术人员只需设置输出的日志级 别便可获取故障调试信息， 使故障来源的分析、 判定更加高效， 从而方便现场 调试人员有效解决现有的调试方法需要临吋修改代码增加调试信息带来的耗吋 和可能导致的模块驱动版本不匹配的问题。
[0026] 进一步的， 所述支付终端上设置端口， 所述端口输出支付终端故障调试信息。
[0027] 所述端口连接外设， 所述端口输出支付终端故障调试信息， 通过所述外设显示 故障调试信息。
[0028] 所述程序运行信息、 故障信息通过支付终端中的程序界面显示。
[0029] 由上述描述可知， 设置程序运行信息、 故障信息和故障调试信息由不同的端口 输出， 使故障调试信息单独显示在所述端口连接的外设上， 方便工作人员査看 故障调试信息， 节省定位故障的吋间。
[0030] 进一步的， 所述端口为串口。
[0031] 串口具有通信程序编写简单， 硬件接口简单， 用于显示相关的调试信息， 不需 要借助其他外部硬件， 更方便进行程序调试。
[0032] 进一步的， 所述 S4中根据远程指令设置输出的日志级别。
[0033] 由上述描述可知， 到场的技术人员通过远程指令设置输出的日志级别， 只需输 入简单的指令即可调用所需输出的日志级别的日志文件， 从而在不改变代码的 情况下获取更多的调试日志。
[0034] 一种便于现场定位支付终端故障的系统， 包括：
[0035] 预设模块 1 : 用于在源码中预设故障调试代码；
[0036] 日志生成模块 2: 用于在程序运行吋， 生成程序运行信息、 故障信息和故障调 试信息日志文件；
[0037] 日志级别设定模块 3: 用于设定日志文件的日志级别以及设定输出的日志级别
[0038] 输出模块 4: 用于输出日志文件。
[0039] 实施例 1
[0040] 一种便于现场定位支付终端故障的方法， 包括以下步骤：
[0041] S1 : 嵌入支付终端故障调试代码到支付终端的软件源码中；
[0042] 所述支付终端上设置串口；
[0043] S2: 运行支付终端的软件， 生成日志； 所述日志包括程序运行信息、 故障信息 和故障调试信息； 所述故障调试信息由 S 1中所述的串口输出；
[0044] S3： 设置所述支付终端故障调试信息日志级别为调试级别；
[0045] 设置支付终端程序运行信息和故障信息的日志级别为故障级别；
[0046] S4: 当支付终端正常运行吋， 支付终端的输出的日志级别为故障级别； 输出支 付终端程序运行信息或故障信息， 不输出支付终端故障调试信息；
[0047] 当支付终端出现故障进行维修吋， 设置支付终端的输出的日志级别为调试级别 ， 支付终端输出支付终端程序运行信息、 故障信息和故障调试信息； 在 S1中所 述的串口上连接外设， 所述故障调试信息由所述端口输出， 通过连接的外设显 示故障调试信息， 根据输出的故障调试信息定位支付终端的故障来源。
[0048] 综上所述， 本发明公幵一种便于现场定位支付终端故障的方法， 其有益效果在 于： 在支付终端内预设支付终端故障调试代码， 所述支付终端故障调试代码由 端口输出； 所述端口为串口， 串口具有通信程序编写简单， 硬件接口简单， 用 于显示相关的调试信息， 不需要借助其他外部硬件， 更方便进行程序调试。 在 支付终端软件运行吋， 会生成下日志文件， 包括支付终端正常运行的信息、 故 障信息和故障调试信息。 设置所述支付终端故障调试信息的日志级别为调试级 另 |J， 设置所述支付终端正常运行信息和故障信息的日志级别为故障级别， 由于 日志级别中故障级别高于调试级别， 当设置故障级别的日志文件输出吋， 只会 输出大于该日志级别的日志文件， 而小于该日志级别的调试级别的日志文件将 不被输出， 正常情况下， 判断代码不由所述端口输出， 支付终端只输出故障级 别的日志文件， 只输出支付终端正常运行信息或故障信息， 而不输出调试级别 的故障调试信息； 当支付终端发生故障后， 技术人员通过设置调试级别输出， 从而故障调试信息从所述端口输出， 用于分析、 定位故障来源。 技术人员只需 设置输出的日志级别便可获取故障调试信息， 使故障来源的分析、 判定更加高 效， 从而方便现场调试人员有效解决现有的调试方法需要临吋修改代码增加调 试信息带来的耗吋和可能导致的模块驱动版本不匹配的问题。
[0049]

Claims

权利要求书
一种便于现场定位支付终端故障的方法， 其特征在于， 包括以下步骤
S1 : 嵌入支付终端故障调试代码到支付终端的软件源码中；
S2: 运行支付终端的软件， 生成日志； 所述日志包括程序运行信息、 故障信息和故障调试信息；
S3： 设置所述支付终端故障调试信息日志级别为调试级别； 设置支付终端程序运行信息和故障信息的日志级别为故障级别； S4: 当支付终端正常运行吋， 支付终端输出的日志级别为故障级别； 当支付终端出现故障进行维修吋， 设置支付终端输出的日志级别为调 试级别， 支付终端输出支付终端程序运行信息、 故障信息和故障调试 f π息。
根据权利要求 1所述的便于现场定位支付终端故障的方法， 其特征在 于， 所述支付终端上设置端口， 所述端口输出支付终端故障调试信息 根据权利要求 1或 2所述的便于现场定位支付终端故障的方法， 其特征 在于， 所述端口连接外设， 所述端口输出故障调试信息， 通过所述外 设显示故障调试信息。
根据权利要求 1或 2所述的便于现场定位支付终端故障的方法， 其特征 在于， 所述程序运行信息、 故障信息通过支付终端中的程序界面显示 根据权利要求 1或 2所述的便于现场定位支付终端故障的方法， 其特征 在于， 所述端口为串口。
根据权利要求 1所述的便于现场定位支付终端故障的方法， 其特征在 于， 所述 S4中根据远程指令设置输出的日志级别。
一种便于现场定位支付终端故障的系统， 其特征在于， 包括： 预设模块： 用于在源码中预设故障调试代码；
曰志生成模块： 用于在程序运行吋， 生成程序运行信息、 故障信息和 故障调试信息日志文件；
日志级别设定模块： 用于设定日志文件的日志级别以及设定输出的日 志级别；
输出模块： 用于输出日志文件。
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