WO2018023435A1 - 一种自动保修技术的使用情况统计方法以及冰箱 - Google Patents
一种自动保修技术的使用情况统计方法以及冰箱 Download PDFInfo
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- WO2018023435A1 WO2018023435A1 PCT/CN2016/092943 CN2016092943W WO2018023435A1 WO 2018023435 A1 WO2018023435 A1 WO 2018023435A1 CN 2016092943 W CN2016092943 W CN 2016092943W WO 2018023435 A1 WO2018023435 A1 WO 2018023435A1
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- refrigerator
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F25—REFRIGERATION OR COOLING; COMBINED HEATING AND REFRIGERATION SYSTEMS; HEAT PUMP SYSTEMS; MANUFACTURE OR STORAGE OF ICE; LIQUEFACTION SOLIDIFICATION OF GASES
- F25D—REFRIGERATORS; COLD ROOMS; ICE-BOXES; COOLING OR FREEZING APPARATUS NOT OTHERWISE PROVIDED FOR
- F25D29/00—Arrangement or mounting of control or safety devices
Definitions
- the invention belongs to the field of household appliances, and in particular relates to a statistical method for using the automatic warranty technology and a refrigerator.
- the number of invention patents applied by OPPO in 2014 was 938, while the number of invention patents of Tencent in the same period was 1,447.
- the inventions of the two companies about 80% of the total number of invention patents related to user experience and direct user operations.
- similar patent applications, including other companies based on user experience are also of a large order of magnitude, such as Huawei.
- the patent application process and the post-authorization maintenance process will generate human and financial costs: such as replying to review opinions, paying license fees, etc., for core technologies (such as CDMA underlying technology) or market identification.
- core technologies such as CDMA underlying technology
- market identification For relatively high-tech technologies (such as sliding unlocking), the related costs are negligible, and the investment in these technologies is worthwhile, but such technologies are a minority after all, and more technologies have been verified by the market. The user's pain points or itch points cannot be touched, and the patent investment in these technologies is likely to cause cost waste.
- Embodiments of the present invention provide a statistical method for using the automatic warranty technology, and the purpose is to In view of the defects that require manual warranty and poor user experience after the current refrigerator failure, provide a method for automatic repair through wifi, and also facilitate the timely and effective collection of relevant technologies by the manufacturer.
- the present invention is achieved by a statistical method for the use of automatic warranty technology, comprising the following steps:
- the embodiment of the invention further provides a refrigerator, comprising:
- a recording unit for recording a refrigerator alarm temperature threshold, recording a preset manufacturer back-end service communication interface, and a user mobile phone receiving port;
- the fault judging unit is connected to the output end of the recording unit for monitoring the real-time temperature of the refrigerator, and determining whether the real-time temperature is higher than an alarm temperature threshold;
- a repairing unit wherein the input end is respectively connected to the output end of the recording unit and the output end of the fault judging unit, and is configured to send the repair information to the manufacturer back-end service communication interface, and simultaneously send the information to the User receiving port;
- the technical data collecting unit is connected to the output end of the repairing unit, and is configured to send the technical use data to the data collecting end preset by the manufacturer.
- the invention through the built-in communication module of the refrigerator and the home wifi Connection, when monitoring the failure of the refrigerator, automatically send the warranty information to the preset manufacturer back-end service communication interface, thereby realizing the automatic repair failure of the refrigerator, saving the user's energy, and also facilitating the timely and effective collection by the manufacturer.
- the use of technology when monitoring the failure of the refrigerator, automatically send the warranty information to the preset manufacturer back-end service communication interface, thereby realizing the automatic repair failure of the refrigerator, saving the user's energy, and also facilitating the timely and effective collection by the manufacturer.
- FIG. 1 is a schematic flow chart of a statistical method for using automatic warranty technology according to an embodiment of the present invention
- FIG. 2 is a schematic structural view of a refrigerator provided by an embodiment of the present invention.
- figure 1 It is a schematic flowchart of a usage statistics method of an automatic warranty technology provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
- the refrigerator alarm temperature threshold is recorded in step S101, and the preset manufacturer back-end service communication interface and the user mobile phone receiving port are recorded.
- the alarm temperature threshold of the refrigerator compartment is recorded as 10 Degree
- the refrigerator freezing room alarm temperature threshold is recorded as 1 degree
- the preset mobile communication port is recorded as user A's mobile phone information receiving port
- the preset factory back-end service communication interface is recorded as the manufacturer's server.
- step S102 the real-time temperature of the refrigerator is monitored to determine whether the real-time temperature is higher than an alarm temperature threshold.
- the temperature detector in the refrigerator can monitor the temperature of the refrigerator compartment and the freezer compartment in real time, and compare the temperature with the alarm temperature threshold to determine whether the real-time temperature is higher than the alarm temperature threshold.
- step S103 if it is determined that the real-time temperature is not higher than the alarm temperature threshold, it remains as it is.
- the refrigerator If it is judged that the real-time temperature is not higher than the alarm temperature threshold, the refrigerator operates well and remains as it is.
- step S104 If it is determined that the real-time temperature is higher than the alarm temperature threshold, send the repair information to the manufacturer back-end service communication interface, and simultaneously send the information to the user receiving port, and preset the data collection end to the manufacturer. Send technology usage data.
- the real-time temperature of the refrigerating compartment and the freezing compartment are judged to be 11 degrees and minus 3, respectively
- the temperature of the refrigerating compartment is higher than the alarm temperature threshold, and the repair information is sent to the manufacturer's server, and the information is simultaneously sent to the user receiving port.
- the technology uses data for the user to use the data of the technology, that is, the data generated when the method completes the first few steps, the data includes the number of times the user uses the technology (eg, the first time using the technology within a certain period of time) Technology); the specific time point of using the technology; the user's related operations before and after using the technology can help the technology provider to better evaluate the market value of the technology, and better improve the technical data according to the feedback.
- the invention through the built-in communication module of the refrigerator and the home wifi Connection, when monitoring the failure of the refrigerator, automatically send the warranty information to the preset manufacturer back-end service communication interface, thereby realizing the automatic repair failure of the refrigerator, saving the user's energy, and also facilitating the timely and effective collection by the manufacturer.
- the use of technology when monitoring the failure of the refrigerator, automatically send the warranty information to the preset manufacturer back-end service communication interface, thereby realizing the automatic repair failure of the refrigerator, saving the user's energy, and also facilitating the timely and effective collection by the manufacturer.
- FIG. 2 is a schematic structural diagram of a refrigerator according to an embodiment of the present invention, where the user recommendation system includes:
- Recording unit 21 For recording the alarm temperature threshold of the refrigerator, recording the preset manufacturer back-end service communication interface and the user mobile phone receiving port;
- a fault judging unit 22 an input end thereof and the recording unit 21 The output end is connected to monitor the real-time temperature of the refrigerator, and determine whether the real-time temperature is higher than an alarm temperature threshold;
- the repair unit 23 has its input end and the output end of the recording unit 21 and the fault judging unit 22, respectively.
- the output terminal is configured to send the repair information to the manufacturer back-end service communication interface, and simultaneously send the information to the user receiving port;
- Technical data collection unit 24 its input end and the repair unit 23
- the output connection is used to send technical usage data to the data acquisition terminal preset by the manufacturer.
- recording unit 21 Recording the refrigerator alarm temperature threshold, recording the preset manufacturer back-end service communication interface and the user's mobile phone receiving port; the fault judging unit 22 Monitoring the real-time temperature of the refrigerator to determine whether the real-time temperature is higher than an alarm temperature threshold; the repair unit 23 And sending the repair information to the manufacturer back-end service communication interface, and simultaneously sending the information to the user receiving port; the technical data collecting unit 24 sends the technical use data to the data collection end preset by the manufacturer.
- the invention through the built-in communication module of the refrigerator and the home wifi Connection, when monitoring the failure of the refrigerator, automatically send the warranty information to the preset manufacturer back-end service communication interface, thereby realizing the automatic repair failure of the refrigerator, saving the user's energy, and also facilitating the timely and effective collection by the manufacturer.
- the use of technology when monitoring the failure of the refrigerator, automatically send the warranty information to the preset manufacturer back-end service communication interface, thereby realizing the automatic repair failure of the refrigerator, saving the user's energy, and also facilitating the timely and effective collection by the manufacturer.
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- Engineering & Computer Science (AREA)
- Chemical & Material Sciences (AREA)
- Combustion & Propulsion (AREA)
- Physics & Mathematics (AREA)
- Mechanical Engineering (AREA)
- Thermal Sciences (AREA)
- General Engineering & Computer Science (AREA)
- Cold Air Circulating Systems And Constructional Details In Refrigerators (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
一种自动保修技术的使用情况统计方法以及冰箱，方法包括：记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口（S101）；监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值（S102）；若否，保持原样（S103）；若是，向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口，并向厂家预设的数据采集端发送技术使用数据（S104）。该方法通过冰箱内置的通信模块与家庭wifi连接，当监测到冰箱出现故障的时候，自动向预设的厂家后端服务通信接口发送保修信息，从而实现了冰箱自动报修故障，节省了用户的精力，同时也可以方便厂家及时有效的采集相关技术的使用情况。
Description
本发明属于家电领域，尤其是涉及 一种自动保修技术的使用情况统计方法以及冰箱 。
现在企业申请的专利数量越来越多，而且将专利用在市场上、产品中的情形也越来越多。
根据国家知识产权的数据库显示，OPPO公司在2014年申请的发明专利数为938个，而同期的腾讯公司的发明专利数为1447个。这两家公司的发明中，有关于用户体验和用户直接操作相关的发明专利约占总数的80%左右。当然包括其他以用户体验为主的公司的类似专利申请也是具有很大的数量级，比如小米公司等。
考虑到技术使用的同时，专利的申请过程和授权后的维护过程都会产生人力、财力上的成本：如答复审查意见、缴纳授权费等，对于核心技术（如：CDMA的底层技术）或市场认同度比较高的技术（如：滑动解锁）而言，那么相关成本就可以忽略不计，对于这些技术的投入是值得的，但这类技术毕竟是少数，更多的技术经过市场验证后，其实并不能触及用户的痛点或痒点，而对这些技术的专利投入，就容易造成成本的浪费。
所以需要有一种方法能够通过实在的数据，及时评估相关技术的市场接受度或价值，同时，为了使得本人的上一个申请《 一种自动报修的方法以及冰箱
》中的相关技术得到及时评估，特提出一种技术使用数据的采集/发送的方法。
本发明实施例提供了一种自动保修技术的使用情况统计方法 ， 目的在于
针对当前冰箱出现故障后需要人工保修、用户体验不佳的缺陷，提供一种通过wifi自动报修的方法 ，同时也可以方便厂家及时有效的采集相关技术的使用情况 。
本发明是这样实现的：一种自动保修技术的使用情况统计方法，包括以下步骤：
记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口；
监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值；
若否，保持原样；
若是，向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口，并向厂家预设的数据采集端发送技术使用数据。
本发明实施例还提供了一种冰箱，包括：
记录单元，故障判断单元，报修单元，技术数据采集单元，其中：
记录单元，用于记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口；
故障判断单元，其输入端与所述记录单元的输出端连接，用于监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值；
报修单元，其输入端分别与所述记录单元的输出端以及所述故障判断单元的输出端连接，用于向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口；
技术数据采集单元，其输入端与所述报修单元的输出端连接，用于向厂家预设的数据采集端发送技术使用数据。
该发明通过冰箱内置的通信模块与家庭 wifi
连接，当监测到冰箱出现故障的时候，自动向预设的厂家后端服务通信接口发送保修信息，从而实现了冰箱自动报修故障，节省了用户的精力，同时也可以方便厂家及时有效的采集相关技术的使用情况。
图 1 是本发明实施例提供的一种自动保修技术的使用情况统计方法 的流程示意图 ；
图 2 是本发明实施例提供的冰箱的结构示意图。
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
图 1
是发明实施例提供的一种自动保修技术的使用情况统计方法的流程示意图，为了便于说明，只示出了与本发明实施例相关的部分。
在步骤 S101 中记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口。
在本实施例中，以用户 A 的冰箱为例，将冰箱冷藏室报警温度阈值记录为 10
度，将冰箱冷冻室报警温度阈值记录为 1 度，同时记录预设的手机通讯端口为用户 A 的手机信息接收端口，记录预设的厂家后端服务通信接口为厂家的服务器。
在步骤 S102 中，监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值。
根据现有技术，在冰箱内置温度探测仪，可以实时监测冰箱冷藏室和冷冻室的温度，并将该温度与所述报警温度阈值比较，判断所述实时温度是否高于报警温度阈值。
在步骤 S103 中，若判断所述实时温度不高于报警温度阈值，保持原样。
若判断所述实时温度不高于报警温度阈值，说明冰箱运转良好，保持原样。
在步骤 S104
中，若判断出所述实时温度高于报警温度阈值，向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口，并向厂家预设的数据采集端发送技术使用数据。
如上一步骤中，当判断出冷藏室和冷冻室的实时温度分别为 11 度和零下 3
度，冷藏室温度高于报警温度阈值，向厂家的服务器发送报修信息，并同时将该信息发送至所述用户接收端口。
所述技术使用数据为用户使用该技术的数据，即所述方法走完前几个步骤时产生的数据，所述数据包括用户使用该技术的次数（如在一定时间内是第几次使用该技术）；使用该技术的具体时间点；使用该技术前后用户的相关操作等有助于技术提供方更好的评价技术的市场价值，并根据所述反馈更好的改进技术的数据。
该发明通过冰箱内置的通信模块与家庭 wifi
连接，当监测到冰箱出现故障的时候，自动向预设的厂家后端服务通信接口发送保修信息，从而实现了冰箱自动报修故障，节省了用户的精力，同时也可以方便厂家及时有效的采集相关技术的使用情况。
图 2 是本发明实施例提供的一种冰箱的结构示意图，该用户推荐系统包括：
记录单元 21 ，故障判断单元 22 ，报修单元 23 ，技术数据采集单元 24 ，其中：
记录单元 21
，用于记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口；
故障判断单元 22 ，其输入端与所述记录单元 21
的输出端连接，用于监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值；
报修单元 23 ，其输入端分别与所述记录单元 21 的输出端以及所述故障判断单元 22
的输出端连接，用于向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口；
技术数据采集单元 24 ，其输入端与所述报修单元 23
的输出端连接，用于向厂家预设的数据采集端发送技术使用数据。
其工作原理是：记录单元 21
，记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口；故障判断单元 22
，监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值；报修单元 23
，向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口；技术数据采集单元 24 ，向厂家预设的数据采集端发送技术使用数据。
该发明通过冰箱内置的通信模块与家庭 wifi
连接，当监测到冰箱出现故障的时候，自动向预设的厂家后端服务通信接口发送保修信息，从而实现了冰箱自动报修故障，节省了用户的精力，同时也可以方便厂家及时有效的采集相关技术的使用情况。
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。
Claims (2)
- 一种自动保修技术的使用情况统计方法，其特征在于，所述方法包括如下步骤：记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口；监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值；若否，保持原样；若是，向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口，并向厂家预设的数据采集端发送技术使用数据。
- 一种冰箱，其特征在于，所述冰箱包括：记录单元，故障判断单元，报修单元，技术数据采集单元，其中：记录单元，用于记录冰箱报警温度阈值，记录预设的厂家后端服务通信接口以及用户手机接收端口；故障判断单元，其输入端与所述记录单元的输出端连接，用于监测冰箱实时温度，判断所述实时温度是否高于报警温度阈值；报修单元，其输入端分别与所述记录单元的输出端以及所述故障判断单元的输出端连接，用于向所述厂家后端服务通信接口发送报修信息，并同时将该信息发送至所述用户接收端口；技术数据采集单元，其输入端与所述报修单元的输出端连接，用于向厂家预设的数据采集端发送技术使用数据。
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111652386A (zh) * | 2020-05-12 | 2020-09-11 | 孙皓宸 | 一种交通监控设备故障报修系统 |
| US11936489B2 (en) | 2021-02-02 | 2024-03-19 | True Manufacturing Co., Inc. | Systems, methods, and appliances that enable regional control of refrigeration appliances |
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