WO2018018264A1 - 一种酒店退房的方法和退房系统 - Google Patents

一种酒店退房的方法和退房系统 Download PDF

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Publication number
WO2018018264A1
WO2018018264A1 PCT/CN2016/091223 CN2016091223W WO2018018264A1 WO 2018018264 A1 WO2018018264 A1 WO 2018018264A1 CN 2016091223 W CN2016091223 W CN 2016091223W WO 2018018264 A1 WO2018018264 A1 WO 2018018264A1
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Prior art keywords
check
room
guest
inspection
hotel
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PCT/CN2016/091223
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English (en)
French (fr)
Inventor
金蕾
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金蕾
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Priority to PCT/CN2016/091223 priority Critical patent/WO2018018264A1/zh
Publication of WO2018018264A1 publication Critical patent/WO2018018264A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the invention belongs to the field of internet, and in particular relates to a method for checking out a hotel and a check-out system.
  • the general process of hotel check-out is: When the customer checks out at the hotel front desk, the front desk will inform the hotel's service personnel to check the room. After the result of the inspection, the front desk will be notified of the result. At this time, the fee settlement can be completed. Check out. This takes time for the customer and the hotel is less efficient.
  • the embodiment of the invention provides a method for check-out of a hotel, and the purpose is to provide a quick hotel refund for the current customer to check out the hotel for a long time, the efficiency is not high, and the customer experience is not good.
  • the method of the room is not limited to a hotel, and the purpose is to provide a quick hotel refund for the current customer to check out the hotel for a long time, the efficiency is not high, and the customer experience is not good.
  • a hotel check-out method comprises the following steps:
  • the embodiment of the invention further provides a checkout system, comprising:
  • a reading unit a detecting unit, an instruction pushing unit, and a content pushing unit, wherein:
  • a reading unit for reading a check-out instruction input by a user
  • a detecting unit wherein an input end thereof is connected to an output end of the reading unit, and is configured to detect whether the room is powered;
  • An instruction pushing unit wherein the input end is connected to the output end of the detecting unit, and is configured to: when detecting that the guest room is not powered, push the check-out instruction to the home inspection personnel to perform an inspection on the room;
  • the content pushing unit is connected to the output end of the command pushing unit, and is configured to push the room fee settlement information to the front desk after the home inspection is completed.
  • the invention checks the guest room immediately after the customer exits the room, and can check out when the customer arrives at the front desk, thereby saving the time for the customer to check out, improving the work efficiency of the hotel, and improving the user experience.
  • FIG. 1 is a schematic flow chart of a method for checking out a hotel according to an embodiment of the present invention
  • FIG. 2 is a schematic structural diagram of a checkout system according to an embodiment of the present invention.
  • FIG. 1 is a schematic flowchart of a method for checking out a hotel provided by an embodiment of the present invention. For convenience of description, only parts related to the embodiment of the present invention are shown.
  • step S101 the check-out instruction input by the user is read.
  • a switch with a check-out function can be installed inside the hotel room, and when the customer wants to check out, the check-out switch is pressed and a check-out instruction is issued. .
  • step S102 it is detected whether the room is powered; if yes, the process proceeds to step S103, and remains unchanged; if not, the process proceeds to step S104, and a check-out instruction is sent to the home inspection personnel to perform room inspection on the room.
  • step S105 the room fee settlement information is pushed to the front desk.
  • the system will push the room fee settlement information to the front desk, and then check out. At this time, the customer just arrives at the front desk or waits at the front desk for a short time.
  • the invention checks the guest room immediately after the customer exits the room, and can check out when the customer arrives at the front desk, thereby saving the time for the customer to check out, improving the work efficiency of the hotel, and improving the user experience.
  • FIG. 2 is a schematic structural diagram of a checkout system according to an embodiment of the present invention, where the checkout system includes:
  • the reading unit 21 is configured to read a check-out instruction input by the user
  • the detecting unit 22 has an input end connected to the output end of the reading unit 21 for detecting whether the room is powered;
  • the command pushing unit 23 is connected to the output end of the detecting unit 22, and is configured to: when detecting that the guest room is not powered, push the check-out instruction to the home inspection personnel to perform the home inspection on the room;
  • the content pushing unit 24 has an input end connected to the output end of the instruction pushing unit 23, and is configured to push the room fee settlement information to the foreground after the home inspection is completed.
  • the working principle is: the reading unit 21 reads the check-out instruction input by the user; the detecting unit 22 detects whether the room is powered; when detecting that the guest room is not receiving power, the command pushing unit 23 pushes the check-out instruction to the home inspection personnel, The room is inspected; after the inspection is completed, the content pushing unit 24 pushes the room fee settlement information to the front desk.
  • the invention checks the guest room immediately after the customer exits the room, and can check out when the customer arrives at the front desk, thereby saving the time for the customer to check out, improving the work efficiency of the hotel, and improving the user experience.

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  • Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Health & Medical Sciences (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
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Abstract

本发明属于互联网领域，提供了一种酒店退房的方法以及退房系统，方法包括：读取用户输入的退房指令；检测客房是否取电；若是，保持原状；若否，推送退房指令给验房人员，对所述客房进行验房；当验房结束后，推送客房费用结算信息给前台。该发明通过客户退出房间后，立即进行对客房的检查，当客户到前台时就可以结账，从而节省客户退房等待的时间，提高酒店的工作效率，提升用户体验。

Description

一种酒店退房的方法和退房系统 技术领域
本发明属于互联网领域，尤其是涉及一种酒店退房的方法以及退房系统。
背景技术
随着当今社会经济的不断发展，不同地域的公司与公司之间的业务往来和人与人之间的工作交流沟通也在迅速的密集与频繁，因此，各个城市与乡镇的商务宾馆和快捷酒店也在不断的发展壮大。同时随着人民生活水平和可支配收入的不断提高，旅游度假也成为了人们一种主要的休闲娱乐方式，也因此，各地旅游城市和旅游景点的休闲宾馆和度假酒店规模也越来越大。
但是，随着酒店的数量与日俱增，酒店与酒店之间的竞争压力与日俱增，但酒店提供的服务同质化非常严重，缺少特色和差异化。因此，使服务根据人性化和差异化，提升用户体验度和满意度，是提高竞争力的重要手段。
目前，酒店退房的一般流程是：在客户到酒店前台退房时，前台会通知酒店的服务人员对客房检查，等到检查的结果后，又通知前台检查结果，这时才能进行费用结算，完成退房手续。这样做耗费客户的时间，而且酒店的工作效率也较低。
综上，针对于当前客户办理酒店退房手续耗时较长，效率不高，客户体验度不佳的情况，需要提供一种快速的酒店退房的方法。
 技术问题
本发明实施例提供了一种酒店退房的方法，目的在于针对于当前客户办理酒店退房手续耗时较长，效率不高，客户体验度不佳的情况，需要提供一种快速的酒店退房的方法。
技术解决方案
本发明是这样实现的：一种酒店退房的方法，包括以下步骤：
读取用户输入的退房指令；
检测客房是否取电；
若是，保持原状；
若否，推送退房指令给验房人员，对所述客房进行验房；
当验房结束后，推送客房费用结算信息给前台。
本发明实施例还提供了一种退房系统，包括：
读取单元，检测单元，指令推送单元，内容推送单元，其中:
读取单元，用于读取用户输入的退房指令；
检测单元，其输入端与所述读取单元的输出端连接，用于检测客房是否取电；
指令推送单元，其输入端与所述检测单元的输出端连接，用于当检测到客房未取电时，推送退房指令给验房人员，对所述客房进行验房；
内容推送单元，其输入端与所述指令推送单元的输出端连接，用于当验房结束后，推送客房费用结算信息给前台。
 有益效果
该发明通过客户退出房间后，立即进行对客房的检查，当客户到前台时就可以结账，从而节省客户退房等待的时间，提高酒店的工作效率，提升用户体验。
附图说明
图1是本发明实施例提供的一种酒店退房的方法的流程示意图；
图2是本发明实施例提供的退房系统的结构示意图。
 本发明的实施方式
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
图1是发明实施例提供的一种酒店退房的方法的流程示意图，为了便于说明，只示出了与本发明实施例相关的部分。
在步骤S101中，读取用户输入的退房指令。
在本实施例中，以客户酒店退房为例，根据现有技术，可以在酒店客房内部安装具有退房功能的开关，当客户要退房时，就按下退房开关，发出退房指令。
在步骤S102中，检测客房是否取电；若是，则进入步骤S103，保持原状；若否，则进入步骤S104，推送退房指令给验房人员，对所述客房进行验房。
检查客房是否取电，可以说明客户是否还在房间里。当客房还在取电，说明客户在客房里，验房人员不便打扰；当客房未取电，说明客户已经离开了客房，前往前台去结账，这时给验房人员推送退房指令，让其对该客房进行验房，这样也不会打扰到客户。
当验房结束后，则步骤S105，推送客房费用结算信息给前台。
验房人员检查客房结束后，系统会推送客房费用结算信息给前台，就可以办理退房手续了，这时客户正好到达前台或是在前台等待的时间不长。
该发明通过客户退出房间后，立即进行对客房的检查，当客户到前台时就可以结账，从而节省客户退房等待的时间，提高酒店的工作效率，提升用户体验。
图2是本发明实施例提供的一种退房系统的结构示意图，该退房系统包括：
读取单元21，检测单元22，指令推送单元23，内容推送单元24，其中：
读取单元21，用于读取用户输入的退房指令；
检测单元22，其输入端与所述读取单元21的输出端连接，用于检测客房是否取电；
指令推送单元23，其输入端与所述检测单元22的输出端连接，用于当检测到客房未取电时，推送退房指令给验房人员，对所述客房进行验房；
内容推送单元24，其输入端与所述指令推送单元23的输出端连接，用于当验房结束后，推送客房费用结算信息给前台。
其工作原理是：读取单元21读取用户输入的退房指令；检测单元22，检测客房是否取电；当检测到客房未取电时，指令推送单元23推送退房指令给验房人员，对所述客房进行验房；当验房结束后，内容推送单元24推送客房费用结算信息给前台。
该发明通过客户退出房间后，立即进行对客房的检查，当客户到前台时就可以结账，从而节省客户退房等待的时间，提高酒店的工作效率，提升用户体验。
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。

Claims (2)

  1. 一种酒店退房的方法，其特征在于，所述方法包括如下步骤：
    读取用户输入的退房指令；
    检测客房是否取电；
    若是，保持原状；
    若否，推送退房指令给验房人员，对所述客房进行验房；
    当验房结束后，推送客房费用结算信息给前台。
  2. 一种退房系统，其特征在于，所述退房系统包括：
    读取单元，检测单元，指令推送单元，内容推送单元，其中:
    读取单元，用于读取用户输入的退房指令；
    检测单元，其输入端与所述读取单元的输出端连接，用于检测客房是否取电；
    指令推送单元，其输入端与所述检测单元的输出端连接，用于当检测到客房未取电时，推送退房指令给验房人员，对所述客房进行验房；
    内容推送单元，其输入端与所述指令推送单元的输出端连接，用于当验房结束后，推送客房费用结算信息给前台。
PCT/CN2016/091223 2016-07-24 2016-07-24 一种酒店退房的方法和退房系统 WO2018018264A1 (zh)

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN2574124Y (zh) * 2002-09-16 2003-09-17 李佳 快速退房处理装置
CN1457007A (zh) * 2002-10-23 2003-11-19 深圳市兆凯电子有限公司 一种客房管理系统及方法
CN102789624A (zh) * 2011-09-01 2012-11-21 宁波高新区同瞻科技有限公司 一种酒店住宿时的快捷退房方法
CN103729818A (zh) * 2014-01-20 2014-04-16 深圳市再丰达实业有限公司 酒店自助入住退房系统及方法
CN204946748U (zh) * 2015-09-17 2016-01-06 绵阳维达信息科技有限公司 一种酒店智能插卡取电开关

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN2574124Y (zh) * 2002-09-16 2003-09-17 李佳 快速退房处理装置
CN1457007A (zh) * 2002-10-23 2003-11-19 深圳市兆凯电子有限公司 一种客房管理系统及方法
CN102789624A (zh) * 2011-09-01 2012-11-21 宁波高新区同瞻科技有限公司 一种酒店住宿时的快捷退房方法
CN103729818A (zh) * 2014-01-20 2014-04-16 深圳市再丰达实业有限公司 酒店自助入住退房系统及方法
CN204946748U (zh) * 2015-09-17 2016-01-06 绵阳维达信息科技有限公司 一种酒店智能插卡取电开关

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