WO2017166985A1 - Procédé, dispositif, et système de gestion d'appel, et support de stockage - Google Patents

Procédé, dispositif, et système de gestion d'appel, et support de stockage Download PDF

Info

Publication number
WO2017166985A1
WO2017166985A1 PCT/CN2017/076003 CN2017076003W WO2017166985A1 WO 2017166985 A1 WO2017166985 A1 WO 2017166985A1 CN 2017076003 W CN2017076003 W CN 2017076003W WO 2017166985 A1 WO2017166985 A1 WO 2017166985A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
requesting party
information
matching
party
Prior art date
Application number
PCT/CN2017/076003
Other languages
English (en)
Chinese (zh)
Inventor
杨扬
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2017166985A1 publication Critical patent/WO2017166985A1/fr

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/725—Cordless telephones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/4217—Managing service interactions

Definitions

  • the present invention relates to communications technologies, and in particular, to a call management method, apparatus and system, and storage medium.
  • the communication initiator when a user wants to make a call or video to another user, the communication initiator must know the other party's information, thereby establishing peer-to-peer communication; for example, if user A wants to communicate, he must first know. Who is the communication partner, and also knows the communication information used to identify the other party, such as the Internet Protocol (IP) address, mobile phone number, registration number, and so on.
  • IP Internet Protocol
  • the embodiment of the invention provides a call management method, device, system and storage medium, which solves the problem that communication cannot be performed when the communication information of the other party is unknown in the related art.
  • an embodiment of the present invention provides a call management method, including:
  • a responder that communicates with the requesting party is selected from the matching pool according to a preset selection rule.
  • the user information includes registration information of the user, and the registration information includes personal basic information of the user and a requirement standard that is required for the responding party that performs the communication;
  • the preset matching rule includes: the other user's The personal basic information meets the requirements of the requesting party.
  • the user information includes current status information of the terminal corresponding to the user, and the current status information includes the status attribute of the terminal, and the preset matching rule includes: the current status of the terminal corresponding to the other user.
  • the information is consistent with the current state information of the terminal corresponding to the requesting party.
  • the user information includes historical information of the user, and the historical information includes a history of the user.
  • the preset matching rule includes: a feature set of the other user and a favorite feature set of the requesting user. There is an intersection; the character set of the other user is a set of features possessed by the user according to the historical data of the other users, and the set of features of the requester user is according to the The historical information of the requesting user performs a big data analysis to summarize the set of user-selected character characteristics.
  • the method further includes: sending the contact information of the responding party to the requesting party, and monitoring and controlling the Communication between the requesting party and the responding party, the contact information including communication information for conducting communication, the communication information being encrypted information.
  • An embodiment of the present invention provides another call management method, including:
  • the requesting party sends a call request
  • the calling device receives the call request
  • the calling device acquires user information of the requesting party and other users according to the call request;
  • the calling device judges according to the user information of the other user and the user information of the requesting party. Determining whether the other user meets the preset matching rule, and if yes, adding the other user to the matching pool;
  • the calling device selects a responder that communicates with the requesting party from the matching pool according to a preset selection rule.
  • the method further includes:
  • the calling device notifies the responder
  • the responder selects whether to allow the requestor to access; if so, the calling device sends the contact information of the responder to the requesting party; otherwise, the calling device re-selects the match according to the preset selection rule Select the responder in the pool.
  • the method further includes: the requesting party selecting whether to access the responding party; if yes, the requesting party accessing the responding party,
  • the calling device monitors communication between the requesting party and the responding party; otherwise, the requesting party selects whether to re-match the communication object; if so, the requesting party resends a call request to the calling device ; otherwise, end this call.
  • the embodiment of the invention further provides a calling device, comprising:
  • Request receiving module configured to receive a call request initiated by the requesting party
  • the obtaining module is configured to obtain user information of the requesting party and other users;
  • a matching module configured to determine, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, add the other user to the matching pool;
  • the selection module is configured to select a responder that communicates with the requestor from the matching pool according to a preset selection rule.
  • the embodiment of the invention further provides a call system, including a requesting terminal and a calling device; the requesting terminal is configured to send a call request;
  • the calling device is configured to receive the call request, acquire user information of the requesting party of the call request and other users according to the call request, and determine, according to the user information of the other user and the user information of the requesting party, Whether the other user meets the preset matching rule, and if yes, adds the other user to the matching pool; and selects the responding party that communicates with the requesting party from the matching pool according to the preset selection rule.
  • the embodiment of the invention further provides a call management system, comprising: a call management module, a data mining module, a data storage module and a matching module;
  • the call management module is configured to receive a call request initiated by the requesting party;
  • the matching module is configured to add other users that are suitable for communication with the requesting party to the matching pool according to a preset matching rule
  • the data storage module is configured to store user information
  • the data mining module is configured to perform analysis based on the user information stored in the data storage module, and design a new preset matching rule for the requesting party.
  • An embodiment of the present invention further provides a calling device, including a memory and a processor.
  • the memory is configured to store executable instructions that cause the processor to perform the following operations:
  • a responder that communicates with the requesting party is selected from the matching pool according to a preset selection rule.
  • the embodiment of the invention further provides a call management system, comprising:
  • a memory for storing executable instructions and user information, the executable instructions being used to cause the processor to perform the following operations:
  • the embodiment of the present invention further provides a storage medium, which stores executable instructions, and the executable instructions are used to execute any call management method provided by the embodiments of the present invention.
  • the calling device after receiving the call request initiated by the requesting party, the calling device first acquires the user information of the requesting party and other users; and then compares the user information of the other user with the user information of the requesting party, and looks at the Whether other users satisfy the preset matching rule, if yes, add the other users to the matching pool, and then the calling device selects the responding party from the matching pool according to the preset selection rule.
  • FIG. 1 is a flowchart of a call management method in an embodiment of the present invention
  • FIG. 3 is a flowchart of a specific example of a call management method in an embodiment of the present invention.
  • FIG. 4 is a schematic structural diagram of a call device according to an embodiment of the present invention.
  • Figure 5 is a schematic structural diagram of a call system in the embodiment of the present invention.
  • FIG. 6 is a schematic structural diagram of a call management system according to an embodiment of the present invention.
  • FIG. 7 is a schematic structural diagram of hardware of a calling apparatus according to an embodiment of the present invention.
  • Embodiment 1 is a diagrammatic representation of Embodiment 1:
  • the present embodiment provides a call management method, which can realize real-time matching, real-time communication, and flexible selection according to user requirements, in accordance with related technologies, on the premise that the communication partner is not required to know in advance. Fang, improve the user experience.
  • a voice call mode or a video call mode may be used.
  • FIG. 1 including:
  • S101 Receive a call request initiated by a requesting party.
  • S102 Acquire user information of the requesting party and other users according to the call request.
  • S103 Determine, according to the user information of the other user, the user information of the requesting party, whether the other user meets a preset matching rule, and if yes, add the other user to the matching pool;
  • S104 Select a responder that communicates with the requesting party from the matching pool according to a preset selection rule.
  • the communication device receives the call request, and the communication device can identify the requesting object (requesting party). Generally, each user needs to perform communication, and the communication device first registers the information, and the communication device saves its registration information and the like.
  • the process proceeds to S102, and the user information of the requester and other users is obtained.
  • the request carries the user information of the requester, and the calling device acquires the user information of the requester according to the access request.
  • the process proceeds to S103, according to the user information of the other user and the user information of the requesting party, determining whether the other user meets the preset matching rule, and the preset matching rule is met.
  • the user is added to the matching pool.
  • the corresponding preset matching rules also have corresponding differences.
  • the user information may include registration information of the user, the registration information including personal basic information of the user, such as height, weight, age, hobbies, occupations, etc., and requirements standards for the communication partner, for example User A requires that the communication partner's age is no more than 25 years old; at this time, the corresponding preset matching rule includes: the other user's personal basic information conforms to the requesting party's requirement standard, and the requester's personal basic information conforms to the other user's Requirements standard.
  • the call request calling device obtains the private registration information of the requester after receiving the call request, and at the same time, obtains other User's registration information, and see if other users meet User A's required requirements; for example, User B has his registration information displayed, his age is 28 years old, his occupation is a software engineer, and the user B's requirement is age. It is 22-26 years old.
  • user B meets the requirements of user A, and user B also meets the requirements of user A.
  • the comparison result of the two meets the preset matching rule, so the user B is added to the matching pool.
  • the rule matches the rule user and adds it to the matching pool.
  • the mutual authentication standard is adopted, and only the users who satisfy each other's mutual satisfaction are selected to communicate, which can improve the overall communication experience of the user.
  • the call since the call is initiated by the requesting party, only the request can be considered.
  • Party's requirement criteria regardless of whether the requestor meets the requirements of other users.
  • the user information may also include current status information of the terminal corresponding to the user, the current The status information includes the terminal's own status attribute.
  • the terminal's own state attribute is also the environment in which the terminal's current or near-term time (for example, within two hours) is located, the program executed, and the like.
  • the preset matching rule includes: the current state information of the terminal corresponding to the other user and the current state of the terminal corresponding to the requesting party. The information is consistent.
  • the calling device acquires the current status information of terminal A as the sports software and music type.
  • the positioning terminal acquires the terminal corresponding to the other user to obtain the current state information, and when the obtained terminal B corresponding to the user B also runs the sports software and the music type software, the user B is added to the matching pool; In this way, the user starts from the common characteristics of both parties, so that the two parties naturally have a common language and improve the user experience.
  • the current status information described above is only a specific example, and the specific content may be flexibly set according to requirements.
  • the current status information may also include an address where the user is located, such as a city, or even a street.
  • the user information may also include historical status information of the user, where the historical status information includes a user history call status.
  • the preset matching rule includes: a character feature set of the other user and a favorite feature set of the requesting user. There is an intersection.
  • the character feature set of the other user is a set of features possessed by the user after the big data analysis is performed according to the historical information of the other users.
  • the user A likes pets, loves sports, etc., then A's The character feature set includes a favorite pet and a love sport;
  • the favorite feature set of the requesting user is a set of character features of the user preference summarized by the big data analysis according to the historical information of the requester user, for example, the user B preference For users who like pets, then user B's favorite feature set is like pets.
  • the character set of user A has an intersection with the preference set of user B, and user A satisfies the preset matching rule, and user A is added to the matching pool.
  • the information may also include historical work information of the terminal corresponding to the user, for example, historical listening song records, history's preference for a certain software, and the like.
  • the corresponding preset matching rule is that the historical state information of the terminal corresponding to other users satisfies the big data analysis and the preference result is consistent.
  • the most used software is the music playing software and the news browsing software; then, the most historically used software is the music playing software, and other users of the news browsing software are added to the matching pool.
  • the user information may also include the foregoing registration information, and the user corresponds to any one or more of the current state information and the historical state information of the terminal.
  • the specific matching rule can be correspondingly modified according to the foregoing matching rules.
  • the communication device selects a suitable user from all other users to add it to the matching pool, the data will be more, the time consumed is long, and the user experience is degraded, so the call device can be set to need each time.
  • the number of users added to the matching pool for example, 100 and 200.
  • the preset selection rule may include: The requester's analysis has limited selection of communicated or not communicated; or, when the user information includes the current state information of the user, the current state information of the terminal corresponding to the other user is selected to be consistent with the current state information of the terminal corresponding to the requester. The highest user; or when the user information includes the historical state information of the terminal corresponding to the user, according to the big data analysis matching algorithm, the user whose history state information has the highest matching degree with the historical state information of the terminal corresponding to the user may of course be randomly selected. .
  • the contact information of the responding party is sent to the requesting party.
  • the contact information may include the registration information of the responding party, and the communication information, which is the necessary information for communication. , for example, can be the mobile number of the responding party, or User accounts, etc. In short, information about the communication between the two can be realized. Of course, only the communication information can be included because it has been filtered by the calling device. This situation may often exist in real life. After user A and user B have communicated once, user A is not satisfied with user B, but user B comes to harass user A, causing unnecessary trouble to user A. Therefore, in this embodiment, a specific implementation manner is provided.
  • the calling device selects the user B suitable for communication, and the calling device returns the contact information of the user B to the user A, the contact.
  • the communication information in the information is encrypted information, and the user A can communicate with the user B through the encrypted communication information this time, but the communication information is invalid when the information is used for communication next time.
  • the encryption method can adopt the encryption method commonly used in the related art.
  • user A wants to communicate with user B again, user A can send a request to establish a connection with B to the calling device, and the calling device asks user B whether to agree with the request after receiving the request.
  • User A communicates. If User B rejects, then User B does not send a request for User A to establish communication. If User B agrees, User B's communication information is sent to User A, and the communication between the two is monitored and controlled. That is, the calling device monitors and controls the communication between the requesting party and the responding party, and conveniently records the communication data between the two to be retained as historical status information.
  • the user A may also request a conference instead of an individual user.
  • the embodiment also provides a call management method for completing a complete process of a call.
  • FIG. 2 which includes:
  • S201 The requesting party sends a call request.
  • S202 The calling device receives the call request.
  • S203 The calling device acquires user information of the requesting party and other users according to the call request.
  • the calling device compares the user information of the other user with the user information of the requesting party, and determines whether the other user meets a preset matching rule, and if yes, the Other users join the matching pool;
  • the calling device selects, from the matching pool, a responder that communicates with the requesting party according to a preset selection rule.
  • the calling device sends the contact information of the responding party to the requesting party.
  • the user Li uses the terminal A, opens the setting page in the terminal A, selects the option to agree to the call, and selects or fills in his own Interests; then select the call function, then terminal A will send a call request to the call management system, and the call management system will select the eligible online terminal or conference to add to the matching pool after receiving the request. It is shown in the figure that terminal B is selected. At this time, the call management system will correspond to terminal A, and inform terminal A that terminal B is selected to communicate with it; then A can make a call to user B according to the response.
  • the same call management system matches the object to be communicated according to the preset matching rule, and responds to user A, and sends the matching result to user A, notifying user A of the selected multiple.
  • Point Control Unit MCU, Multi Control Unit,
  • User A establishes communication with the MCU.
  • the calling device may further include: the calling device notifies the responding party; the responding party selects whether to allow the requesting party to access; If so, the calling device transmits the contact information of the responding party to the requesting party; otherwise, the calling device reselects the responding party from the matching pool to communicate with the requesting party.
  • the requesting party After the requesting party receives the contact information of the responding party, the requesting party selects whether to access the responding party; if yes, the requesting party accesses the responding party, and the calling device controls the requesting party and the responding party Communication; otherwise, the requester chooses whether to re-match the communication object; if so, the request direction call device resends the call request; otherwise, the current call ends.
  • a mechanism for scoring each other is set, and the scoring situation is recorded on the calling device, and the calling device adds the scoring situation to the big data analysis option.
  • big data analysis in order to choose a responder that is more in line with user requirements and close to the user's preferences.
  • Embodiment 2 is a diagrammatic representation of Embodiment 1:
  • the calling device 3 includes a request receiving module 31, an obtaining module 32, a matching module 33, and a selecting module 34.
  • the request receiving module 31 is configured to receive a call request initiated by the requesting party; 32 is configured to obtain the user information of the requesting party and other users;
  • the matching module 33 is configured to determine, according to the user information of the other user and the user information of the requesting party, whether the other user meets the preset matching rule, and if yes, join the other user.
  • Matching pool; the selecting module 34 is configured to select a responder that communicates with the requesting party from the matching pool according to a preset selection rule.
  • the call system 4 includes: a requesting terminal 41, a calling device 42 and a response terminal 43.
  • the requesting terminal 41 includes a request sending module 411 and an information receiving module 412.
  • the calling device 42 includes a request receiving module 421, an obtaining module 422, a matching module 423, and a selecting module 424;
  • the request sending module 411 is configured to send a call request;
  • the request receiving module 421 is configured to receive the call request;
  • the obtaining module 422 is configured to acquire the requester and User information of the other users;
  • the matching module 423 is configured to compare the user information of the other users with the user information of the requesting party, and determine whether the preset matching rule is met. If yes, the other users are added to the matching pool;
  • the selecting module 424 is configured.
  • a responder that communicates with the requesting party is selected from the matching pool in accordance with a preset selection rule.
  • the call management system 5 includes: a call management module 51, a data mining module 52, a data storage module 53, and a matching module 54.
  • the call management module 51 is configured to receive a requesting party. The initiated call request; the matching module 54 is configured to add other users suitable for communicating with the requesting party to the matching pool according to the preset matching rule; the data storage module 53 is configured to store the user information; and the data mining module 52 is configured to be based on the data.
  • the hardware structure of the calling device 6 includes at least a processor 61 and an input/output interface 63 (for example, a display, a keyboard, a touch screen, a speaker microphone).
  • an input/output interface 63 for example, a display, a keyboard, a touch screen, a speaker microphone.
  • One or more of the storage medium 64 and the network interface 62 (using various wired or wireless communication technologies), the components can be connected to communicate via the system bus 65.
  • the storage medium 64 may be a ROM (eg, a read only memory, a FLASH memory, a transfer device, etc.), a magnetic storage medium (eg, a magnetic tape, a magnetic disk drive, etc.), an optical storage medium (eg, a CD-ROM, a DVD-ROM, a paper card). , a paper tape, etc., and other well-known types of program memory; the computer-executable instructions are stored in the storage medium 64, and when executed, cause the processor 61 to perform the following operations:
  • Receiving a call request initiated by the requesting party acquiring user information of the requesting party and other users according to the call request; determining, according to user information of the other user, user information of the requesting party, whether the other user satisfies A matching rule is set, and if yes, the other users are added to the matching pool; and the responding party that communicates with the requesting party is selected from the matching pool according to a preset selection rule.
  • An optional hardware configuration of the call management system 5 shown in Fig. 6 can be implemented with reference to the hardware configuration of the calling device 3 shown in Fig. 7.
  • the hardware structure of the call management system 5 may include: a processor, an input/output interface, a storage medium, and a network interface (using various wired or wireless communication technologies), and the components may communicate via a system bus connection,
  • the hardware structure can be distributed across multiple servers or set up in a single server.
  • the computer-executable instructions are stored in the storage medium, and when executed, cause the processor to perform the following operations:
  • the party design forms a new preset matching rule.
  • Embodiments of the present invention also provide a non-volatile storage medium having stored therein computer-executable instructions for performing a call as shown in FIG. 1, FIG. 2, and FIG. At least one of the management methods.
  • the storage medium may be a storage medium such as an optical disk, a hard disk, or a magnetic disk, and may be a non-transitory storage medium.
  • modules or steps of the present invention can be implemented by a general-purpose computing device, which can be concentrated on a single computing device or distributed over a network composed of multiple computing devices.
  • they may be implemented by program code executable by the computing device such that they may be stored in a storage medium (ROM/RAM, diskette, optical disk) by a computing device, and in some cases
  • the steps shown or described may be performed in an order different than that herein, or they may be separately fabricated into individual integrated circuit modules, or a plurality of the modules or steps may be implemented as a single integrated circuit module. Therefore, the invention is not limited to any particular combination of hardware and software.
  • the calling device after receiving the call request initiated by the requesting party, the calling device first acquires the user information of the requesting party and other users; and then compares the user information of the other user with the user information of the requesting party to see whether the other user is Satisfying the preset matching rule, if yes, adding the other users to the matching pool, and then the calling device selects the rule from the matching pool according to the preset Then select the responder.
  • the calling device when a user wants to initiate communication, it can be completed without knowing the communication information of the other party; in the related art, it is necessary to know the communication information of the other party to complete the communication.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un procédé, un dispositif, et un système de gestion d'appel, et un support de stockage. Le procédé comprend les étapes suivantes : après avoir accepté une demande d'appel envoyée par un demandeur, un dispositif appelant acquiert des informations d'utilisateur du demandeur et d'un autre utilisateur ; il détermine, sur la base d'une comparaison entre les informations d'utilisateur de l'autre utilisateur et les informations d'utilisateur du demandeur, si l'autre utilisateur satisfait une règle de correspondance prédéfinie ; si tel est le cas, l'autre utilisateur est ajouté à un groupe correspondant ; et le dispositif appelant sélectionne un répondeur dans le groupe correspondant, selon une règle de sélection prédéfinie.
PCT/CN2017/076003 2016-03-29 2017-03-08 Procédé, dispositif, et système de gestion d'appel, et support de stockage WO2017166985A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201610188143.9A CN107241484A (zh) 2016-03-29 2016-03-29 呼叫方法、装置、系统及呼叫管理系统
CN201610188143.9 2016-03-29

Publications (1)

Publication Number Publication Date
WO2017166985A1 true WO2017166985A1 (fr) 2017-10-05

Family

ID=59963412

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2017/076003 WO2017166985A1 (fr) 2016-03-29 2017-03-08 Procédé, dispositif, et système de gestion d'appel, et support de stockage

Country Status (2)

Country Link
CN (1) CN107241484A (fr)
WO (1) WO2017166985A1 (fr)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4757267A (en) * 1987-06-17 1988-07-12 Applied Telematics, Inc. Telephone system for connecting a customer to a supplier of goods
CN1314060A (zh) * 1998-06-19 2001-09-19 穆雷克斯安全有限公司 用于移动电话业务的自动传送和信息系统
CN101084534A (zh) * 2000-07-18 2007-12-05 艾克斯伯特天地公司 学生与教师相配的交互在线学习
CN101790008A (zh) * 2009-01-22 2010-07-28 华为技术有限公司 呼叫分配方法、装置及系统
US7894587B1 (en) * 2004-10-15 2011-02-22 Sprint Communications Company L.P. System and method for dynamic assignment of dialed number identification services in call distribution system

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4757267A (en) * 1987-06-17 1988-07-12 Applied Telematics, Inc. Telephone system for connecting a customer to a supplier of goods
US4757267B1 (fr) * 1987-06-17 1991-05-21 Applied Telematics Inc
CN1314060A (zh) * 1998-06-19 2001-09-19 穆雷克斯安全有限公司 用于移动电话业务的自动传送和信息系统
CN101084534A (zh) * 2000-07-18 2007-12-05 艾克斯伯特天地公司 学生与教师相配的交互在线学习
US7894587B1 (en) * 2004-10-15 2011-02-22 Sprint Communications Company L.P. System and method for dynamic assignment of dialed number identification services in call distribution system
CN101790008A (zh) * 2009-01-22 2010-07-28 华为技术有限公司 呼叫分配方法、装置及系统

Also Published As

Publication number Publication date
CN107241484A (zh) 2017-10-10

Similar Documents

Publication Publication Date Title
KR102299239B1 (ko) 공동 디바이스 상의 가상 어시스턴트 시스템에 대한 개인 도메인
EP3437262B1 (fr) Intercommunication conversationnelle multimodale
CN112166591B (zh) 跨多个设备的数据同步
US11070676B2 (en) Embedded audio passcode in ringtone to establish secure connection for arbitrary phone relay
US9432326B2 (en) Question server to facilitate communication between participants
US9332039B2 (en) Method, apparatus, and system for establishing voice communication
JP6009713B2 (ja) 通信セッション中のクライアントデバイス間の連絡先プロファイルの交換
JP6038973B2 (ja) 電話機への、プレゼンスおよびソーシャルネットワーキング情報の提供
US12021903B2 (en) Automatic forwarding of incoming calls based on user interaction with devices
US20100015976A1 (en) System and method for sharing rights-enabled mobile profiles
JP4470854B2 (ja) 通信方法および通信システム
US20100015975A1 (en) Profile service for sharing rights-enabled mobile profiles
US10250651B2 (en) Method and mobile terminal for publishing information automatically
US11736361B1 (en) Techniques for sharing device capabilities over a network of user devices
JP6287119B2 (ja) 宛先管理装置、通信システム、プログラム、及び宛先管理方法
TWI585699B (zh) 建立通訊事件
WO2017166985A1 (fr) Procédé, dispositif, et système de gestion d'appel, et support de stockage
US11729227B1 (en) Concurrent secondary electronic communication session
US8428551B1 (en) Contextual video voice message enhancement
CN117136352A (zh) 用于集线器设备与多个端点之间的通信的技术
WO2018228343A1 (fr) Procédé de sauvetage routier et serveur d'application
US20220337691A1 (en) Techniques for establishing communications with third-party accessories
KR101864036B1 (ko) 메신저 애플리케이션을 이용하여 음원 서비스를 제공하는 방법 및 서버
WO2022221360A1 (fr) Techniques de communication entre un dispositif concentrateur et de multiples terminaux

Legal Events

Date Code Title Description
NENP Non-entry into the national phase

Ref country code: DE

121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 17773016

Country of ref document: EP

Kind code of ref document: A1

122 Ep: pct application non-entry in european phase

Ref document number: 17773016

Country of ref document: EP

Kind code of ref document: A1