WO2017166542A1 - 一种工单处理方法及装置 - Google Patents

一种工单处理方法及装置 Download PDF

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Publication number
WO2017166542A1
WO2017166542A1 PCT/CN2016/090314 CN2016090314W WO2017166542A1 WO 2017166542 A1 WO2017166542 A1 WO 2017166542A1 CN 2016090314 W CN2016090314 W CN 2016090314W WO 2017166542 A1 WO2017166542 A1 WO 2017166542A1
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WIPO (PCT)
Prior art keywords
service
parameter
work order
port
network management
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PCT/CN2016/090314
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English (en)
French (fr)
Inventor
郭士伟
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中兴通讯股份有限公司
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Publication of WO2017166542A1 publication Critical patent/WO2017166542A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management

Definitions

  • the present application relates to, but is not limited to, the field of communication technologies, and in particular, to a work order processing method and apparatus.
  • the terminal network management system is connected to the service support system/Operation Support System (BSS/OSS) of the service provider through the northbound interface, and the service is opened through the northbound interface system of the network management, such as the Internet service, voice.
  • BSS/OSS Service support system/Operation Support System
  • IPTV Internet Protocol Television
  • the operator's BSS/OSS system sends a supple message to the terminal network management system through the service provisioning interface.
  • the message contains business operations (such as: open service, modify service and logout service) and a series of service parameters. We will use such a supup.
  • the message message is called a work order.
  • the Auto Configuration on Server (ACS) on the terminal network management server interacts with the user equipment based on the TR069 protocol, and sets the work order parameters sent by the operator service provisioning system to the device.
  • ACS Auto Configuration on Server
  • the service provided by the terminal network management system for the user is sometimes bound to the physical port of the device or the service set identifier (SSID).
  • SSID service set identifier
  • the IPTV service needs to be established and the local area network of the terminal device. Binding bridging for the LAN port indicates which port IPTV service is available.
  • the IPTV service is enabled for the terminal device, the IPTV service of some ports is first opened according to the user's requirements to meet the current needs of the user. As the user's business needs increase, the original port service cannot meet the current needs, so it is necessary to add a new port to adapt.
  • the current common practice in the related art is that all the service parameters related to the original IPTV are required to be sent for service modification.
  • FIG. 1 is a flowchart of a method for installing an IPTV service in the related art, as shown in FIG. 1 , including the following steps:
  • step S101 the BSS/OSS sends a new IPTV service parameter.
  • Step S102 The terminal network management system receives the northbound interface work order and performs service opening on the device.
  • step S103 the BSS/OSS queries the service system for the service parameters of the newly installed IPTV.
  • step S104 the newly installed service parameters are combined and the service parameters are added, and the service work order is sent in the BSS/OSS.
  • Step S105 The terminal network management system receives the northbound interface work order and performs service installation on the device.
  • Step S106 the user equipment IPTV service is successfully installed.
  • the operator needs to query all the parameters that have been used for the user to open the IPTV service through the resource system, and re-deliver the service with the newly opened port parameters, thereby increasing the operation and maintenance cost of the operator.
  • the embodiment of the invention provides a method and a device for processing a work order, which solves the problem that the installation of the service in the related art requires the operator to query all the relevant service parameters and combine the delivery parameters to perform the service installation process. Therefore, the operator's operation and maintenance cost is high.
  • a work order processing method includes: receiving a work order for opening a service, wherein the work order carries parameter information of the service, where the parameter information includes at least: a service mode and a service delivered to the device And determining, according to the service mode, whether the service is an open service; and if the service result is that the service is an open service, performing service installation or service change processing on the work order.
  • the method further includes: performing a new service processing on the work order if the result of the determination is that the service is not an open service.
  • the service parameter delivered by the BSS/OSS to the terminal network management is a service new installation parameter.
  • Performing the new service processing on the work order includes: the BSS/OSS sends the service new installation parameter to the terminal network management, and the terminal network management sends the new installation parameter to the user equipment for new installation processing, where the
  • the new service parameters include: virtual LAN ID, service type, connection mode, binding port, port service account, and port service password.
  • the service parameter that is sent to the user equipment is a service add-on parameter, where the service add-on parameter includes: a binding port, a port service account, and a port service password.
  • the service parameter delivered to the user equipment is a service change parameter.
  • the service installation process of the work order includes: the BSS/OSS sends the service installation parameter to the terminal network management, and the terminal network management acquires a service new installation parameter of the opened service, and newly installs the service
  • the parameter is merged with the service installation parameter and sent to the user equipment for service installation processing, where the service new installation parameters include: a virtual local area network identifier, a service type, a connection mode, a binding port, a port service account, and a port service. password.
  • the service change processing of the work order includes: the BSS/OSS sends the service change parameter to the terminal network management, and the terminal network management acquires a service new installation parameter of the opened service, and the service change parameter is After the partial replacement of the new service parameters is replaced, the user equipment is sent to the user equipment for service change processing.
  • the method further includes: verifying validity of the parameter information after receiving the work order for opening the service.
  • the parameter information further includes: a user identifier bound to the device, a binding account bound to the device, and a service code.
  • a work order processing device includes: a receiving module, a determining module, and a processing module.
  • the receiving module is configured to receive a work order for opening a service, where the work order carries parameter information of the service, where the parameter information includes: a service mode and a service parameter delivered to the device.
  • the determining module is configured to determine, according to the service mode, whether the service is an activated service.
  • the processing module is configured to perform service installation or service change processing on the work order if the judgment result is that the service is an open service.
  • the processing module is further configured to perform a service new installation process on the work order if the result of the determination is that the service is not an open service.
  • the service parameter delivered by the BSS/OSS to the terminal network management is a service new installation parameter.
  • the processing module performs the service reloading process on the work order, including: causing the BSS/OSS to send the service new installation parameter to the terminal network management, and causing the terminal network management to send the new installation parameter to the user equipment.
  • the new installation process includes: a virtual local area network identifier, a service type, a connection mode, a binding port, a port service account, and a port service password.
  • the service parameter that is sent to the user equipment is a service add-on parameter, where the service add-on parameter includes: a binding port, a port service account, and a port service password.
  • the service parameter delivered to the device is a service change parameter.
  • the processing module performs service loading processing on the work order, including:
  • the BSS/OSS to send the service installation parameter to the terminal network management, so that the terminal network management acquires the service new installation parameter of the opened service, and merges the service new installation parameter with the service installation parameter.
  • the service installation process is performed by the user equipment, where the service new installation parameters include: a virtual local area network identifier, a service type, a connection mode, a binding port, a port service account, and a port service password.
  • the processing module performing service change processing on the work order includes:
  • a computer readable storage medium storing computer executable instructions that, when executed by a processor, implement the work order processing method.
  • a work order for opening a service is received, wherein the work order carries parameter information of the service; and determining, according to the parameter information, whether the service is an opened service;
  • the service is a service that has been opened
  • the service installation or service change processing is performed on the work order, and the modification of the service in the related technology is required to require the operator to query all the relevant service parameters and issue the same.
  • the problem of high operation and maintenance cost of the operator is caused by the new service processing of the business. For the opened business, the operation and maintenance cost of the operator is reduced by adding or changing the processing.
  • FIG. 1 is a flow chart of a method for installing an IPTV service in the related art
  • FIG. 2 is a flow chart of a work order processing method according to an embodiment of the present invention.
  • FIG. 3 is a block diagram of a work order processing apparatus in accordance with an embodiment of the present invention.
  • FIG. 4 is a block diagram showing the structure of a work order processing system according to an embodiment of the present invention.
  • FIG. 5 is a flowchart of a method for installing an IPTV service according to an embodiment of the present invention
  • FIG. 6 is a flow chart of an IPTV service processing exception according to an embodiment of the present invention.
  • FIG. 2 is a flowchart of a work order processing method according to an embodiment of the present invention. As shown in FIG. 2, the method includes steps S201-S203:
  • Step S201 Receive a work order for opening a service, where the work order carries parameter information of the service, where the parameter information includes at least: a service mode and a service parameter delivered to the device.
  • Step S202 Determine, according to the service mode, whether the service is an activated service.
  • step S203 if the result of the determination is that the service is an open service, the service order is added or the service change process is performed.
  • a work order for opening a service where the work order carries parameter information of the service, where the parameter information includes at least: a service mode and a service parameter delivered to the device; and determining, according to the parameter information, the parameter Whether the service is a service that has already been opened; if the result of the judgment is that the service is an open service, the service installation or service change processing is performed on the work order, and the modification of the service in the related technology needs to be solved. All the problems of the operator's operation and maintenance cost are caused by the new service processing, which reduces the operator's operation and maintenance cost for the opened service through the installation or change processing.
  • the parameter information further includes: a user identifier that is bound to the device, a binding account that is bound to the device, a service code, a service mode, and a service parameter that is delivered to the device.
  • the service parameter to be delivered is a new service parameter
  • the new service processing of the work order may include: the BSS/OSS sends the new service parameter to the terminal network management, and the terminal network management sends the new installation parameter to the user equipment for new installation.
  • the new installation parameters of the service include: a virtual local area network identifier, a service type, a connection mode, a binding port, a port service account, and a port service password.
  • the service parameter that is sent to the user equipment is a service add-on parameter, where the service add-on parameter includes: a binding port, a port service account. Port service password.
  • the service installation process of the work order may include: the BSS/OSS sends the service installation parameter to the terminal network management, and the terminal network management acquires the service new installation parameter of the opened service, and merges the service new installation parameter with the service installation parameter.
  • the device is delivered to the user equipment for service installation.
  • the new parameters of the service include: a virtual local area network identifier, a service type, a connection mode, a binding port, a port service account, and a port service password.
  • the terminal network management system first obtains the service new installation parameters of the opened service, and superimposes the service new installation parameters with the service installation parameters, and then delivers the parameters to the operator, thereby preventing the operator from operating during the installation process.
  • the query and delivery of the new installation parameters of the existing business are carried out by the quotient, which reduces the operation and maintenance cost of the operator.
  • the service parameter delivered to the user equipment is a service change parameter.
  • the service change processing of the work order may include: the BSS/OSS sends the service change parameter to the terminal network management, and the terminal network management acquires the service new installation parameter of the opened service, and replaces the service change parameter with the part of the service new installation parameter. It is delivered to the user equipment for business change processing. That is, the terminal network management system obtains the new service parameters of the service that has been opened, and obtains the parameter flag bits that overlap with the new service parameters and the service change parameters, and directly sends the parameter values of the parameter identifiers in the service change parameters to the user equipment. Perform business change processing to replace the parameter value of the parameter flag in the new service parameters.
  • the validity of the parameter information may also be verified.
  • the foregoing parameter information further includes: a user identifier bound to the device, a binding account bound to the device, and a service code.
  • FIG. 3 is a block diagram of a work order processing apparatus according to an embodiment of the present invention. As shown in FIG. 3, the method includes: a receiving module 31, a determining module 32, and a processing module 33.
  • the receiving module 31 is configured to receive a work order for opening a service, where the work order carries parameter information of the service, where the parameter information includes at least: a service mode and a service parameter delivered to the device.
  • the determining module 32 is configured to determine, according to the service mode, whether the service is an activated service.
  • the processing module 33 is configured to perform a service installation or a service change process on the work order if the result of the determination is that the service is an open service.
  • the processing module 33 is further configured to perform a service new installation process on the work order if the result of the determination is that the service is not an open service.
  • the service parameter delivered by the BSS/OSS to the terminal network management is a service new installation parameter.
  • the processing module 33 performs the service reloading process on the work order, including: causing the BSS/OSS to send the service new installation parameter to the terminal network management, and causing the terminal network management to send the new installation parameter to the user equipment for new installation.
  • the service new installation parameters include: a virtual local area network identifier, a service type, a connection mode, a binding port, a port service account, and a port service password.
  • the service parameter that is sent by the BSS/OSS to the terminal network management is a parameter for the service
  • the service parameter that is sent to the user equipment is also a parameter for the service
  • the service installation parameters include: a binding port, a port service account, and a port service password.
  • the processing module 33 performs a service loading process on the work order, including:
  • the BSS/OSS to send the service installation parameter to the terminal network management, so that the terminal network management system obtains the service new installation parameter of the opened service, and combines the service new installation parameter with the service installation parameter, and then delivers the service
  • the service installation process is performed on the user equipment, where the new service parameters include: a virtual local area network identifier, a service type, a connection mode, a binding port, a port service account, and a port service password.
  • the processing module 33 performs a service change process on the work order, including:
  • the terminal network management system when the service is extended, intelligently acquires the opened service parameters, thereby achieving the purpose of efficient management and maintenance of the operator's work order service.
  • the installation service indicates that the service is added on the basis of the original service opening.
  • the terminal network management system defines that the first-time service is a new service, and the service bound to the physical port of the additional device belongs to the installation service.
  • the module provides verification for the installation parameters for the installation service, and provides different prompt information for different error situations to remind the order system to modify in time.
  • the pre-processing module needs to obtain the parameters successfully delivered by the same service of the user equipment. The parameters are added for business. If there is no the same service that has been opened in the work order history record, the business work order is opened and the system is newly installed, and then installed. If the port parameter added to the work order history record already exists, the service work order is opened and the port has opened the service.
  • the embodiments of the present invention can be applied to all installed services, IPTV services, Internet services, and the like.
  • the service can be bound to the physical LAN port or the wireless SSID. That is, for the Internet access service, the LAN port can be added, or the wireless SSID can be added to meet the needs of expanding the service.
  • the operator does not need to send other parameters of the service when the system is installed, that is, the operator does not need to query the new service parameters that have been sent before in the service management system.
  • Sending the added port parameters can still ensure that the installation service is successfully delivered.
  • the new service parameter query work can be transferred to our network management system to reduce the pressure on the operator to install the service and reduce the service plus. The steps to install.
  • FIG. 4 is a structural block diagram of a work order processing system according to an embodiment of the present invention, as shown in FIG.
  • a schematic diagram of a module for intelligent processing of an add-on work order provided by an example of the present invention is shown.
  • the system architecture belongs to:
  • BSS/OSS 41 located on the operator side, is the service opening system of the operator. Service work orders can be issued, including new installations, installations, business modifications, and cancellations.
  • the terminal network management northbound interface 421 belongs to the terminal network management system 42 and receives service work order information from the operator BSS/OSS side.
  • the terminal network management service work order pre-processing module 422 belongs to the terminal network management system 42 and is a device module before the network management device and the terminal device perform the interaction setting of the relevant service parameters, and is configured to perform parameter verification for the service work order issued by the operator. If it is an add-on service, perform parameter merging.
  • the terminal network management service work order execution module 423 belongs to the terminal network management system 42 and is set to perform service execution.
  • the user equipment 43 sets the service parameters delivered by the operator to the user equipment for service opening.
  • FIG. 5 is a flowchart of a method for installing an IPTV service according to an embodiment of the present invention. As shown in FIG. 5, the installation service includes steps S501-S506:
  • step S501 the operator delivers an IPTV service to open a work order through the service opening system.
  • the port is bound to the LAN2 port. Soup message:
  • the opening interface sends a supple message to the terminal network management system, which includes service operations (opening service, changing service, adding service and canceling service) and a series of service parameters.
  • service operations opening service, changing service, adding service and canceling service
  • a series of service parameters we call such a soup message as a work order. .
  • the important parameters of the message are as follows:
  • Userid User ID bound to the device.
  • Bindaccount Bind account bound to the device
  • the service code such as IPTV-Bridge, indicates that the service is an IPTV bridge service
  • Ordertype business model, such as new business, change business, add business, cancel business. Z in this article indicates that it is a new installation business;
  • the parameters of this packet include PVC_VlanID as the virtual LAN ID, ServiceList as the service type, Mode as the service mode, ConnectType as the connection mode, laninterface as the binding port, Username as the port service account, and password as the port service password.
  • the BSS/OSS system sends a virtual local area network identifier of 45.
  • the service type is IPTV and the LAN 2 port of the device is bound.
  • the user name and password of the LAN 2 port are iptv and test respectively, and the connection mode is the bridge-connected IPTV service.
  • Step S502 The terminal network management northbound interface system receives the work order, and performs parameter legality verification. If the parameter verification is passed, the work order is executed, and the service parameter is set to the device, and the device successfully opens the IPTV service on the LAN2 port.
  • step S503 the operator delivers the IPTV service installation work order through the service provisioning system, and the port is installed on the LAN3 port. Soup message:
  • the packet parameters show the service account and password of the LAN3 port and LAN3 port installed in the IPTV service.
  • the current practice in the industry is that the operator service provisioning system needs to issue all relevant parameters of IPTV.
  • Step S504 the terminal network management northbound interface system receives the work order, sends it to the work order preprocessing device module, checks the service parameters that have been opened under the user equipment, and combines the delivered parameters for service installation. If the device does not open the service, the user is prompted to perform a new business installation. Step S505 is skipped and the flow is ended.
  • Step S505 the terminal network management system sets the merged parameter to the user equipment.
  • Step S506 the user equipment successfully installs the IPTV service.
  • FIG. 6 is a flowchart of installing an IPTV service processing abnormality according to an embodiment of the present invention. As shown in FIG. 6, the method includes steps S601-S603:
  • step S601 the BSS/OSS issues an IPTV installation work order.
  • Step S602 the terminal network management northbound interface receives the work order.
  • step S603 the terminal network management pre-processing module verifies that the user has not activated the IPTV service, and ends the process.
  • only the additional port related parameters can be delivered in the BSS/OSS system for ensuring the installation service, and the service installation can be successfully ensured, and the installation parameters are checked and verified, and the order is placed.
  • the system error prompts and corrects in time to ensure the successful delivery and implementation of the business work order.
  • a computer readable storage medium storing computer executable instructions that, when executed by a processor, implement the work order processing method.
  • all or part of the steps of the above embodiments may also be implemented by using an integrated circuit. These steps may be separately fabricated into individual integrated circuit modules, or multiple modules or steps may be fabricated into a single integrated circuit module. achieve.
  • the devices/function modules/functional units in the above embodiments may be implemented by a general-purpose computing device, which may be centralized on a single computing device or distributed over a network of multiple computing devices.
  • the device/function module/functional unit in the above embodiment When the device/function module/functional unit in the above embodiment is implemented in the form of a software function module and sold or used as a stand-alone product, it can be stored in a computer readable storage medium.
  • the above mentioned computer readable storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • a work order for opening a service is received, wherein the work order carries parameter information of the service; and determining, according to the parameter information, whether the service is an opened service;
  • the service is a service that has been opened
  • the service installation or service change processing is performed on the work order, and the modification of the service in the related technology is required to require the operator to query all the relevant service parameters and issue the same.
  • the problem of high operation and maintenance cost of the operator is caused by the new service processing of the business. For the opened business, the operation and maintenance cost of the operator is reduced by adding or changing the processing.

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Abstract

本申请公开了一种工单处理方法及装置，该方法包括：接收用于开通业务的工单，其中，该工单中携带有该业务的参数信息；所述参数信息至少包括：业务模式和向设备下发的业务参数；根据该业务模式判断该业务是否为已开通业务；在判断结果为该业务是已开通业务的情况下，对该工单进行业务加装或业务变更处理。

Description

一种工单处理方法及装置 技术领域
本申请涉及但不限于通信技术领域，尤其涉及一种工单处理方法及装置。
背景技术
终端网管系统通过北向接口与电信运营商的业务支持系统/运营支持系统(Business Support System/Operation Support System，简称为BSS/OSS)进行对接，通过网管的北向接口系统开通业务，如上网业务，语音业务，互联网电视(Internet Protocol Television，简称为IPTV)业务等为用户提供业务服务。运营商的BSS/OSS系统通过业务开通接口向终端网管系统发送一条soup报文，消息包含了业务操作(如：开通业务，修改业务和注销业务)和一系列的业务参数，我们将这样的soup报文消息称之为工单。终端网管服务器上的自动配置(Auto Configuration on Server，简称为ACS)和用户设备基于TR069协议进行交互，把运营商业务开通系统下发的工单参数设置到设备上。
终端网管系统为用户提供的业务服务有时需要和设备的物理端口或无线服务集标识(Service Set Identifier，简称为SSID)进行绑定，如IPTV业务开通需要和终端设备的局域网(Local Area Network，简称为LAN)口进行绑定桥接，表明在哪个端口IPTV业务可用。运营商在为终端设备开通IPTV业务时，会根据用户需求首先开通某些端口的IPTV业务来满足用户目前需求。随着用户业务需求增加，原来的端口业务已经不能满足当前需要，所以需要追加新的端口来适应。相关技术中目前通常的做法是需要把原来IPTV的相关所有业务参数全部下发来进行业务修改，图1是相关技术中加装IPTV业务的方法流程图，如图1所示，包括以下步骤：
步骤S101，BSS/OSS下发新装IPTV业务参数。
步骤S102，终端网管接收北向接口工单并在设备上进行业务开通。
步骤S103，BSS/OSS在业务系统查询出新装IPTV的业务参数。
步骤S104，把查询出的新装业务参数合并上加装业务参数在BSS/OSS下发加装业务工单。
步骤S105，终端网管接收北向接口工单并在设备上进行业务加装；
步骤S106，用户设备IPTV业务加装成功。
通过上述的方法，运营商就需要把原来给用户开通IPTV业务的所有参数通过资源系统查询出来，联合新开通的端口参数重新下发业务，增加了运营商的运维成本。
针对相关技术中对业务的加装运营商需要查询原来给用户新装业务的所有相关业务参数，并合并下发加装参数进行业务加装处理导致运营商的运维成本高的问题，还未提出有效的解决方案。
发明内容
以下是对本文详细描述的主题的概述。本概述并非是为了限制权利要求的保护范围。
本发明实施例提供了一种工单处理方法及装置，解决了相关技术中对业务的加装需要运营商将所有相关业务参数全部进行查询和并合并下发加装参数以进行业务加装处理，从而导致营运商的运维成本高的问题。
一种工单处理方法，包括：接收用于开通业务的工单，其中，所述工单中携带有所述业务的参数信息，所述参数信息至少包括：业务模式和向设备下发的业务参数；根据所述业务模式判断所述业务是否为已开通业务；在判断结果为所述业务是已开通业务的情况下，对所述工单进行业务加装或业务变更处理。
可选地，所述方法还包括：在判断结果为所述业务不是已开通业务的情况下，对所述工单进行业务新装处理。
可选地，在所述业务模式为新装处理的情况下，BSS/OSS向终端网管下发的业务参数为业务新装参数。
对所述工单进行业务新装处理包括：BSS/OSS将所述业务新装参数下发给所述终端网管，所述终端网管把所述新装参数下发给用户设备进行新装处理，其中，所述业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
可选地，在所述业务模式为加装处理的情况下，向用户设备下发的业务参数为业务加装参数，其中，业务加装参数包括：绑定端口、端口业务帐号、端口业务密码；在所述业务模式为变更处理的情况下，向用户设备下发的业务参数为业务变更参数。
对所述工单进行业务加装处理包括：所述BSS/OSS将所述业务加装参数下发给所述终端网管，所述终端网管获取已开通业务的业务新装参数，将所述业务新装参数与所述业务加装参数合并之后下发给用户设备进行业务加装处理，其中，所述业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
对所述工单进行业务变更处理包括：所述BSS/OSS将所述业务变更参数下发给所述终端网管，所述终端网管获取已开通业务的业务新装参数，将所述业务变更参数与所述业务新装参数重叠的部分替换之后下发给用户设备进行业务变更处理。
可选地，所述方法还包括：在接收用于开通业务的工单之后，对所述参数信息的合法性进行校验。
可选地，所述参数信息还包括：与设备绑定的用户标识、与设备绑定的绑定帐号、业务代码。
一种工单处理装置，包括：接收模块、判断模块和处理模块。
接收模块，设置为接收用于开通业务的工单，其中，所述工单中携带有所述业务的参数信息，所述参数信息包括：业务模式和向设备下发的业务参数。
判断模块，设置为根据所述业务模式判断所述业务是否为已开通业务。
处理模块，设置为在判断结果为所述业务是已开通业务的情况下，对所述工单进行业务加装或业务变更处理。
可选地，所述处理模块还设置为：在判断结果为所述业务不是已开通业务的情况下，对所述工单进行业务新装处理。
可选地，在所述业务模式为新装处理的情况下，BSS/OSS向终端网管下发的业务参数为业务新装参数。
所述处理模块对所述工单进行业务新装处理包括：令所述BSS/OSS将所述业务新装参数下发给所述终端网管，令所述终端网管把所述新装参数下发给用户设备进行新装处理，其中，所述业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
可选地，在所述业务模式为加装处理的情况下，向用户设备下发的业务参数为业务加装参数，其中，业务加装参数包括：绑定端口、端口业务帐号、端口业务密码；在所述业务模式为变更处理的情况下，向设备下发的业务参数为业务变更参数。
所述处理模块对所述工单进行业务加装处理包括：
令所述BSS/OSS将所述业务加装参数下发给所述终端网管，令所述终端网管获取已开通业务的业务新装参数，将所述业务新装参数与所述业务加装参数合并之后下发给用户设备进行业务加装处理，其中，所述业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
所述处理模块对所述工单进行业务变更处理包括：
令所述BSS/OSS将所述业务变更参数下发给所述终端网管，令所述终端网管获取已开通业务的业务新装参数，将所述业务变更参数与所述业务新装参数重叠的部分替换之后下发给用户设备进行业务变更处理。
一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令被处理器执行时实现所述的工单处理方法。
通过本发明实施例，采用接收用于开通业务的工单，其中，所述工单中携带有所述业务的参数信息；根据所述参数信息判断所述业务是否为已开通业务；在判断结果为所述业务是已开通业务的情况下，对所述工单进行业务加装或业务变更处理，解决了相关技术中对业务的修改需要营运商将所有相关业务参数全部进行查询并下发以进行业务新装处理，从而导致营运商的运维成本高的问题，对于已开通业务，通过加装或变更处理，降低了运营商的运维成本。
附图概述
图1是相关技术中加装IPTV业务的方法流程图；
图2是根据本发明实施例的工单处理方法的流程图；
图3是根据本发明实施例的工单处理装置的框图；
图4是根据本发明实施例的工单处理系统的结构框图；
图5是根据本发明实施例的加装IPTV业务方法的流程图；
图6是根据本发明实施例的加装IPTV业务处理异常的流程图。
本发明的实施方式
下文中将结合附图对本发明的实施例进行详细说明。需要说明的是，在不冲突的情况下，本申请中的实施例及实施例中的特征可以相互组合。
本发明实施例提供了一种工单处理方法，图2是根据本发明实施例的工单处理方法的流程图，如图2所示，包括步骤S201-S203：
步骤S201，接收用于开通业务的工单，其中，该工单中携带有该业务的参数信息，该参数信息至少包括：业务模式和向设备下发的业务参数。
步骤S202，根据该业务模式判断该业务是否为已开通业务。
步骤S203，在判断结果为所述业务是已开通业务的情况下，对该工单进行业务加装或业务变更处理。
通过上述步骤，接收用于开通业务的工单，其中，该工单中携带有该业务的参数信息，该参数信息至少包括：业务模式和向设备下发的业务参数；根据该参数信息判断该业务是否为已开通业务；在判断结果为所述业务是已开通业务的情况下，对该工单进行业务加装或业务变更处理，解决了相关技术中对业务的修改需要将所有相关业务参数全部下发进行业务新装处理导致营运商的运维成本高的问题，对于已开通业务，通过加装或变更处理，降低了运营商的运维成本。
可选地，该参数信息还包括：与设备绑定的用户标识、与设备绑定的绑定帐号、业务代码、业务模式、向设备下发的业务参数。
可选地，根据上述的业务模式判断出不是已开通过的业务，对该工单进行业务新装处理，在该业务模式为新装处理的情况下，BSS/OSS向终端网管 下发的业务参数为业务新装参数，对该工单进行业务新装处理可以包括：BSS/OSS将该业务新装参数下发给终端网管，终端网管把所述新装参数下发给用户设备进行新装处理，其中，该业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
在一个可选的实施例中，在该业务模式为加装处理的情况下，向用户设备下发的业务参数为业务加装参数，其中，业务加装参数包括：绑定端口、端口业务帐号、端口业务密码。
对该工单进行业务加装处理可以包括：BSS/OSS将业务加装参数下发给终端网管，终端网管获取已开通业务的业务新装参数，将该业务新装参数与该业务加装参数合并之后下发给用户设备进行业务加装处理，其中，该业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。在该实施例中，终端网管系统首先获取已开通业务的业务新装参数，并将该业务新装参数与该业务加装参数叠加之后下发给运营商，避免了运营商在进行加装处理时运营商自己进行已有业务新装参数的查询与下发，降低了运营商的运维成本。
在该业务模式为变更处理的情况下，向用户设备下发的业务参数为业务变更参数。
对该工单进行业务变更处理可以包括：BSS/OSS将业务变更参数下发给终端网管，终端网管获取已开通业务的业务新装参数，将该业务变更参数与该业务新装参数重叠的部分替换之后下发给用户设备进行业务变更处理。即终端网管系统获取已开通业务的业务新装参数，并获取该业务新装参数与业务变更参数中相互重叠的参数标志位，并将业务变更参数中该参数标志位的参数值直接下发给用户设备进行业务变更处理，以替换业务新装参数中该参数标志位出的参数值。
可选地，为了增加业务开通的安全性和可靠性，在接收用于开通业务的工单之后，还可以对该参数信息的合法性进行校验。
可选地，上述的参数信息还包括：与设备绑定的用户标识、与设备绑定的绑定帐号、业务代码。
本发明实施例还提供了一种工单处理装置，图3是根据本发明实施例的工单处理装置的框图，如图3所示，包括：接收模块31、判断模块32和处理模块33。
接收模块31，设置为接收用于开通业务的工单，其中，该工单中携带有该业务的参数信息，该参数信息至少包括：业务模式和向设备下发的业务参数。
判断模块32，设置为根据该业务模式判断该业务是否为已开通业务。
处理模块33，设置为在判断结果为所述业务是已开通业务的情况下，对该工单进行业务加装或业务变更处理。
所述处理模块33还设置为：在判断结果为所述业务不是已开通业务的情况下，对该工单进行业务新装处理。
可选地，在所述业务模式为新装处理的情况下，BSS/OSS向终端网管下发的业务参数为业务新装参数。
所述处理模块33对所述工单进行业务新装处理包括：令所述BSS/OSS将该业务新装参数下发给终端网管，令所述终端网管把所述新装参数下发给用户设备进行新装处理，其中，该业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
可选地，在该业务模式为加装处理的情况下，BSS/OSS向终端网管下发的业务参数为业务加装参数，因此向用户设备下发的业务参数也为业务加装参数，其中，业务加装参数包括：绑定端口、端口业务帐号、端口业务密码；在所述业务模式为变更处理的情况下，向设备下发的业务参数为业务变更参数。
所述处理模块33对所述工单进行业务加装处理包括：
令所述BSS/OSS将所述业务加装参数下发给所述终端网管，令所述终端网管获取已开通业务的业务新装参数，将该业务新装参数与该业务加装参数合并之后下发给用户设备进行业务加装处理，其中，该业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
所述处理模块33对所述工单进行业务变更处理包括：
令所述BSS/OSS将所述业务变更参数下发给所述终端网管，令所述终端网管获取已开通业务的业务新装参数，将该业务变更参数与该业务新装参数重叠的部分替换之后下发给用户设备进行业务变更处理。
下面结合实例对本发明实施例进行说明。
本发明实施例在业务扩展的时候通过终端网管系统智能获取已开通的业务参数，以此来实现运营商下发工单业务的高效管理和维护的目的。
通过在终端网管系统侧对工单增加了一个预处理的模块，在该预处理模块中增加了业务新类型：加装业务，表明该业务是在原有业务开通基础上进行业务追加。其中，终端网管系统定义首次开通业务属于新装业务，追加设备的物理端口绑定的业务属于加装业务。本发明实施例模块针对加装业务处理，提供针对加装参数的校验，针对不同的错误情况给出不同的提示信息，以提醒下单系统及时修改。
当业务类型是加装时，如果工单历史记录中已存在成功开通过的工单，预处理模块需要获取用户设备同一业务成功下发的参数，合并运营商加装业务下发的端口相关的参数进行业务追加。如果工单历史记录中没有已开通的同一业务，提示业务工单开通系统先新装业务，再进行加装。如果工单历史记录中加装的端口参数已存在，提示业务工单开通系统该端口已经开通了业务。
本发明实施例可以应用于所有加装的业务，IPTV业务，上网业务等。针对上网业务，业务可以绑定物理LAN口，也可以绑定无线SSID，即针对上网业务，可以加装LAN口，也可以加装无线SSID，以达到扩展业务的需求。
通过上述的方法，运营商业务开通系统加装业务时不需要下发业务的其他参数，也就是说不需要运营商在其业务管理系统中查询出之前下发过的新装业务参数，只需要下发加装的端口参数即可，仍可保证加装业务成功下发，如此，把新装业务参数查询工作转移到我们的网管系统中来做，可以减轻运营商加装业务的压力，减少业务加装的步骤。
图4是根据本发明实施例的工单处理系统的结构框图，如图4所示，显 示了本发明实例所提供的智能处理加装工单的模块示意图。本实例中，所属系统架构包括：
BSS/OSS 41，位于运营商侧，是运营商的业务开通系统。可以进行业务工单的下发，包括新装业务，加装业务，修改业务和注销业务。
终端网管北向接口421，属于终端网管系统42，接收来自运营商BSS/OSS侧的业务工单信息。
终端网管业务工单预处理模块422，属于终端网管系统42，是在网管和终端设备进行交互设置相关业务参数之前的装置模块，设置为完成针对运营商下发的业务工单进行参数校验，如果是加装业务，进行参数合并。
终端网管业务工单执行模块423，属于终端网管系统42，设置为业务执行。
用户设备43，终端网管系统将运营商下发的业务参数设置到用户设备上进行业务开通。
下面以加装IPTV业务为例进行详细说明，图5是根据本发明实施例的加装IPTV业务方法的流程图，如图5所示，加装业务包括步骤S501-S506：
步骤S501，运营商通过业务开通系统下发IPTV业务开通工单。端口绑定在LAN2口上。Soup报文：
    <exc:servicechangerequestentry>
    <xsd:bindaccount>4C09B4C85329</xsd:bindaccount>
    <xsd:ordertype>Z</xsd:ordertype>
<xsd:parameters>PVC_VlanID＝45,ServiceList＝IPTV,Mode＝2,ConnectionType＝PPPoE_Bridged,LanInterface＝InternetGatewayDevice.LANDevice.1.LANEthernetInterfaceConfig.2,Username＝iptv1,Password＝test</xsd:parameters>
    <xsd:serialuserid>12424</xsd:serialuserid>
    <xsd:servicecode>IPTV-Bridge</xsd:servicecode>
    <xsd:userid>4C09B4C85329</xsd:userid>
    </exc:servicechangerequestentry>
开通接口向终端网管发送一条soup报文，消息包含了业务操作(开通业务，变更业务，加装业务和注销业务)和一系列的业务参数，我们将这样的soup报文消息称之为工单。该报文的重要参数如下：
userid：和设备绑定的用户标识；
bindaccount：和设备绑定的绑定帐号；
servicecode：业务代码，如IPTV-Bridge说明该条业务是IPTV桥业务；
ordertype：业务模式，比如新装业务，变更业务，加装业务，注销业务等。本条报文中Z表明是新装业务；
parameters：下发的业务参数。本条报文的参数包括PVC_VlanID为虚拟局域网标识，ServiceList为业务类型，Mode为业务模式,ConnectType为连接模式，laninterface为绑定端口，Username为端口业务帐号，password为端口业务密码，本条IPTV的业务工单表明BSS/OSS系统下发了一条虚拟局域网标识为45，业务类型是IPTV并且绑定了设备的LAN2口，LAN2口的用户名和密码分别是iptv和test，连接模式为桥连接的IPTV业务。
步骤S502，终端网管北向接口系统接收到工单，进行参数合法性校验，如果参数校验通过则执行工单，把业务参数设置到设备上，设备成功在LAN2口上开通了IPTV业务。
步骤S503，运营商通过业务开通系统下发IPTV业务加装工单，端口加装在LAN3口上。Soup报文：
    <exc:servicechangerequestentry>
    <xsd:bindaccount>4C09B4C85329</xsd:bindaccount>
    <xsd:ordertype>J</xsd:ordertype>
<xsd:parameters>LanInterface＝InternetGatewayDevice.LANDevice.1.LANEthern etInterfaceConfig.3,Usrername＝iptv3,Password＝test3</xsd:parameters>
    <xsd:serialuserid>12424</xsd:serialuserid>
    <xsd:servicecode>IPTV-Bridge</xsd:servicecode>
    <xsd:userid>4C09B4C85329</xsd:userid>
    </exc:servicechangerequestentry>
加装参数和开通参数相比，仅仅下发了LanInterface和加装端口的帐号Username和密码Password。报文参数显示了IPTV业务加装了LAN3口，LAN3口的业务帐号和密码。而业界目前的做法是运营商业务开通系统需要下发IPTV所有相关参数。
步骤S504，终端网管北向接口系统接收到工单，将其发送到工单预处理装置模块，检查该用户设备下已开通的业务参数，合并下发过的参数进行业务加装。如果设备未开通业务，提示用户进行业务新装。跳过步骤S505，结束流程。
步骤S505，终端网管系统把合并后的参数设置到用户设备上。设备成功加装了IPTV业务。
步骤S506，用户设备成功加装IPTV业务。
在工单处理的过程中，也可能会出现异常情况，图6是根据本发明实施例的加装IPTV业务处理异常的流程图，如图6所示，包括步骤S601-S603：
步骤S601，BSS/OSS下发IPTV加装工单。
步骤S602，终端网管北向接口接收工单。
步骤S603，终端网管预处理模块校验检查提示用户未开通IPTV业务，结束流程。
通过本发明实施例提供的上述方法，可以在保证加装业务BSS/OSS系统只需下发追加端口相关参数,仍然可以保证业务加装成功，并对加装参数进行检查校验，给下单系统错误提示以及时纠正，保证业务工单的成功下发和实施。
一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令被处理器执行时实现所述的工单处理方法。
本领域普通技术人员可以理解上述实施例的全部或部分步骤可以使用计算机程序流程来实现，所述计算机程序可以存储于一计算机可读存储介质中，所述计算机程序在相应的硬件平台上(如系统、设备、装置、器件等)执行， 在执行时，包括方法实施例的步骤之一或其组合。
可选地，上述实施例的全部或部分步骤也可以使用集成电路来实现，这些步骤可以被分别制作成一个个集成电路模块，或者将它们中的多个模块或步骤制作成单个集成电路模块来实现。
上述实施例中的装置/功能模块/功能单元可以采用通用的计算装置来实现，它们可以集中在单个的计算装置上，也可以分布在多个计算装置所组成的网络上。
上述实施例中的装置/功能模块/功能单元以软件功能模块的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。上述提到的计算机可读取存储介质可以是只读存储器，磁盘或光盘等。
工业实用性
通过本发明实施例，采用接收用于开通业务的工单，其中，所述工单中携带有所述业务的参数信息；根据所述参数信息判断所述业务是否为已开通业务；在判断结果为所述业务是已开通业务的情况下，对所述工单进行业务加装或业务变更处理，解决了相关技术中对业务的修改需要营运商将所有相关业务参数全部进行查询并下发以进行业务新装处理，从而导致营运商的运维成本高的问题，对于已开通业务，通过加装或变更处理，降低了运营商的运维成本。

Claims (11)

  1. 一种工单处理方法，包括：
    接收用于开通业务的工单，其中，所述工单中携带有所述业务的参数信息，所述参数信息包括：业务模式和向设备下发的业务参数；
    根据所述业务模式判断所述业务是否为已开通业务；
    在判断结果为所述业务是已开通业务的情况下，对所述工单进行业务加装或业务变更处理。
  2. 根据权利要求1所述的工单处理方法，所述方法还包括：
    在判断结果为所述业务不是已开通业务的情况下，对所述工单进行业务新装处理。
  3. 根据权利要求2所述的工单处理方法，其中，在所述业务模式为新装处理的情况下，业务支持系统/运营支持系统BSS/OSS向终端网管下发的业务参数为业务新装参数；
    所述对所述工单进行业务新装处理包括：
    所述BSS/OSS将所述业务新装参数下发给所述终端网管，所述终端网管把所述新装参数下发给用户设备进行新装处理，其中，所述业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
  4. 根据权利要求1所述的工单处理方法，其中，
    在所述业务模式为加装处理的情况下，向用户设备下发的业务参数为业务加装参数，其中，所述业务加装参数包括：绑定端口、端口业务帐号、端口业务密码；在所述业务模式为变更处理的情况下，向用户设备下发的业务参数为业务变更参数；
    所述对所述工单进行业务加装处理包括：
    所述BSS/OSS将所述业务加装参数下发给所述终端网管，所述终端网管获取已开通业务的业务新装参数，将所述业务新装参数与所述业务加装参数合并之后下发给用户设备进行业务加装处理，其中，所述业务新装参数包括： 虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码；
    所述对所述工单进行业务变更处理包括：
    所述BSS/OSS将所述业务变更参数下发给所述终端网管，所述终端网管获取已开通业务的业务新装参数，将所述业务变更参数与所述业务新装参数重叠的部分替换之后下发给用户设备进行业务变更处理。
  5. 根据权利要求1至4中任一项所述的工单处理方法，所述方法还包括：在接收用于开通业务的工单之后，对所述参数信息的合法性进行校验。
  6. 根据权利要求1至4中任一项所述的工单处理方法，其中，所述参数信息还包括：与设备绑定的用户标识、与设备绑定的绑定帐号、业务代码。
  7. 一种工单处理装置，包括：接收模块、判断模块和处理模块；
    所述接收模块，设置为接收用于开通业务的工单，其中，所述工单中携带有所述业务的参数信息，所述参数信息包括：业务模式和向设备下发的业务参数；
    所述判断模块，设置为根据所述业务模式判断所述业务是否为已开通业务；
    所述处理模块，设置为在判断结果为所述业务是已开通业务的情况下，对所述工单进行业务加装或业务变更处理。
  8. 根据权利要求7所述的工单处理装置，所述处理模块还设置为：
    在判断结果为所述业务不是已开通业务的情况下，对所述工单进行业务新装处理。
  9. 根据权利要求8所述的工单处理装置，其中，在所述业务模式为新装处理的情况下，业务支持系统/运营支持系统BSS/OSS向终端网管下发的业务参数为业务新装参数；
    所述处理模块对所述工单进行业务新装处理包括：令所述BSS/OSS将所述业务新装参数下发给所述终端网管，令所述终端网管把所述新装参数下发给用户设备进行新装处理，其中，所述业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码。
  10. 根据权利要求7所述的工单处理装置，其中，
    在所述业务模式为加装处理的情况下，向用户设备下发的业务参数为业务加装参数，其中，所述业务加装参数包括：绑定端口、端口业务帐号、端口业务密码；在所述业务模式为变更处理的情况下，向设备下发的业务参数为业务变更参数；
    所述处理模块对所述工单进行业务加装处理包括：
    令所述BSS/OSS将所述业务加装参数下发给所述终端网管，令所述终端网管获取已开通业务的业务新装参数，将所述业务新装参数与所述业务加装参数合并之后下发给用户设备进行业务加装处理，其中，所述业务新装参数包括：虚拟局域网标识、业务类型、连接模式、绑定端口、端口业务帐号、端口业务密码；
    所述处理模块对所述工单进行业务变更处理包括：
    令所述BSS/OSS将所述业务变更参数下发给所述终端网管，令所述终端网管获取已开通业务的业务新装参数，将所述业务变更参数与所述业务新装参数重叠的部分替换之后下发给用户设备进行业务变更处理。
  11. 一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令被处理器执行时实现权利要求1至5任意一项所述的工单处理方法。
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