WO2017141790A1

WO2017141790A1 - Automobile supplies sales system

Info

Publication number: WO2017141790A1
Application number: PCT/JP2017/004598
Authority: WO
Inventors: 晃嗣秋元
Original assignee: 株式会社カーフロンティア
Priority date: 2016-02-17
Filing date: 2017-02-08
Publication date: 2017-08-24
Also published as: JP2019066897A

Abstract

This automobile supplies sales system is provided with: a B to B web server 11 in which a dealer 40 opens a store and sells automobile supplies to a service station 20; a B to C web server 12 including a website 121 where a customer 30 orders the automobile supplies, which are sold on the B to B web server, via the service station 21; and a reservation system 13 in which the customer 30 receives the ordered automobile supplies at the service station 20, and the customer reserves, via the website 121, a date and time to have a service performed at the service station 20, in which the automobile supplies will be used on the automobile of the customer 30.

Description

Car supplies sales system

[Technical Field] The present invention relates to a system for selling automotive goods by electronic commerce.

A large-scale automobile supply store (car supply store) that develops a chain nationwide is known. Such an automobile supply store displays and sells a large number of automobile supplies such as tires, for example, and in the pit provided there is a service (tire replacement, Provide engine oil change). For example, when a customer who owns a car wants to change tires, he / she visits the car supply store with his / her car, selects and purchases his / her favorite tire from among the tires suitable for his / her car, and purchases the car. You can receive a tire change service at the pit in the store.

In addition, there are many service stations (gas stations) in Japan that provide services for supplying automobiles with fuel such as gasoline and light oil. Many service stations also sell tires and oil, and provide services such as tire replacement and engine oil replacement (see, for example, Patent Document 1).

Furthermore, in recent years, a method for selling automobile supplies online via the Internet is known. As an example of such prior art, for example, a system and a method capable of ordering a new tire customized according to customer's preference from a computer installed in a store or the like via a communication network such as the Internet Is known (see, for example, Patent Document 2).

JP 2012-22659 A JP-T-2015-507292

When a customer purchases automobile supplies individually through online sales, for example, in the case of tires, the customer must change the tires of the car. However, changing tires for automobiles requires dedicated tools and equipment, and requires specialized knowledge and skill, so that it is almost impossible for customers to do it individually.

In addition, large-scale automobile supply stores that are chained nationwide are all over Japan, but the number of stores is limited, and there are many cases where the store is far away from home. In addition, such a car supply store may wait for a long time when it is crowded, and even if it is possible to make a reservation in advance, it may be difficult to make a reservation on a busy weekend, for example.

On the other hand, for example, service stations that provide services for supplying fuel such as gasoline and light oil to automobiles have an overwhelmingly large number of stores compared to the above-mentioned automobile supply stores. And many of the customers who are car owners often have access to local familiar service stations in their neighborhood. For this reason, not only the supply of fuel such as gasoline and light oil but also the purchase of the desired car supplies and the use of the purchased products in their own cars (tires) Exchange, engine oil change, etc.) is very convenient and most ideal.

However, in many cases, the service station does not have a space for displaying a large number of car supplies, and there is no place for stocking a large number of car supplies. Therefore, at present, many service stations have to receive orders for automobile supplies from customers who come to the store in catalogs, etc., and after receiving orders from the customers, order the automobile supplies from a dealer or the like. As a result, the customer has to go to the service station to order the desired car supplies, and is required to go to the service station again after the ordered car supplies are delivered to the service station, so that the customer has to go twice. It will be.

In view of such circumstances, the present invention has been made, and the purpose of the present invention is to provide a customer with higher convenience for the sale of automobile supplies and the provision of services for using the sold automobile supplies in the customer's automobile. An object of the present invention is to provide an automobile supplies sales system that can be performed with high performance.

<First Aspect of the Present Invention>
According to a first aspect of the present invention, there is provided a BtoB web server in which a dealer of automotive supplies opens a store and sells automotive supplies to a service provider, and the automotive supplies sold on the BtoB web server via the service provider. A BtoC web server including a website where the customer orders, and the service for the customer to receive the auto order ordered by the customer at the service provider's store and to use the auto product in the customer's car And a reservation system in which the customer reserves via the website the date and time at which the customer receives service provided by the operator at the service provider's store.

In the present invention, the “service business operator” is a business enterprise having a store equipped with facilities (pits) capable of providing a service (for example, tire replacement, engine oil replacement, etc.) for using automobile supplies in a customer's automobile. For example, a service station (gas station) operating company, an automobile maintenance company, an automobile dealer, a tire dealer, and the like are included. In the present invention, “automobile” includes two-wheeled automobiles and four-wheeled automobiles, and includes automobiles using gasoline or light oil as fuel, hybrid cars, electric cars, fuel cell cars, hydrogen cars, and the like. “BtoB” means a business transaction between companies. In the present invention, “BtoB” means a business transaction between a “car dealer” and a “service provider”. On the other hand, “BtoC” means a commercial transaction between a company and an individual consumer. In the present invention, it means a commercial transaction between a “service provider” and a “customer”.

The purchase and sale of automobile supplies is performed between a dealer of automobile supplies and a service provider via a BtoB web server. That is, the automobile supplies sold by the distributor are delivered from the distributor to the service provider's store, and the price of the automobile supplies is paid from the service provider to the distributor. However, the service provider does not select or order automobile supplies. Selection and ordering of automobile supplies are made by a customer who uses a service provider's store via the website of the BtoC web server. Then, the customer purchases the car supplies from the service provider's store, and pays the service provider with the price for providing the service to be described later.

That is, the auto parts sold by the dealer are sold from the dealer to the service provider, and further sold from the service provider to the customer. In addition, the price of the sold auto parts is paid from the customer to the service provider, and further from the service provider to the seller. In other words, the buying and selling of automobile goods between a seller and a customer includes a business transaction (BtoB: business-to-business) between the seller and a service operator, and a business transaction (BtoC: business and business) between the service operator and a customer. Through commercial transactions with individuals).

And in the business transaction (BtoB: business-to-business transaction) between the seller and the service provider, the selection and ordering of the automobile parts are performed by the customer (individual) who is the end user, not the service provider. By adopting such a form of commerce, service providers can provide customers with a wide variety of automotive supplies sold by dealers without having to display a large number of automotive supplies or stock a large number of automotive supplies. Can be sold to. In addition, since the customer can select and order a desired automobile article on the website of the BtoC web server, it is not necessary to go to the service provider's store when ordering the automobile article.

In addition, the customer receives the ordered car supplies at the service provider's store, and the date and time at which the service provider provides the service provided by the service provider to use the car supplies in the customer's car. Reservations can be made via the server website. Therefore, when a customer orders a desired automobile article on the website of the BtoC web server, and then goes to the service provider's store at the reserved date and time, the customer receives the ordered automobile article and uses the automobile article as the customer's automobile. You can receive services for use in

As a result, according to the first aspect of the present invention, it is possible to provide the customer with higher convenience for the sale of the automobile supplies and the provision of the service for using the sold automobile supplies in the customer's automobile. The effect of being able to provide a simple automotive supplies sales system can be obtained.

<Second Aspect of the Present Invention>
According to a second aspect of the present invention, in the first aspect of the present invention described above, the BtoC web server includes a plurality of the websites corresponding to each of a plurality of stores of the service provider. It is a sales system.
According to the 2nd aspect of this invention, the effect by the 1st aspect of this invention mentioned above can be acquired in each of the some shop which a service provider has. Further, according to the second aspect of the present invention, the service provider can expect an order of a certain amount or more by ordering from a plurality of stores with respect to a car dealer. The effect that it can enjoy is obtained.

<Third Aspect of the Present Invention>
According to a third aspect of the present invention, in the first aspect or the second aspect of the present invention described above, the terminal device further includes a terminal device provided in the store of the service provider. Means for accepting input of information relating to specifications and the customer's email address; means for transmitting the inputted information relating to the customer's automobile specification and the email address of the customer to the BtoC web server; and The BtoC web server generates, based on the received information related to the customer's vehicle specifications, a means for generating a customer-specific web page on which only the automobile parts suitable for the customer's vehicle are displayed and can be purchased; Means for sending an email containing information for accessing a dedicated web page to the customer's email address; Including, is an automobile supplies sales system.

When a customer visits a service provider's store, if the store clerk looks at the customer's car, the customer's car specification information (vehicle manufacturer, model, year, color, displacement, etc.) Obtainable. Further, when a customer visits a service provider's store, for example, payment can be made, or membership can be requested to provide the customer with an e-mail address. When the store clerk inputs information related to the customer's car specifications and the customer's e-mail address to the terminal device, the information is transmitted from the terminal device to the BtoC web server. As a result, a customer-specific web page is generated on the BtoC web server that can be displayed and purchased only for the vehicle parts that match the customer's car. Further, an email containing information for accessing the customer-specific web page is transmitted from the BtoC web server to the customer's email address. The customer who receives the e-mail uses the information for accessing the customer-specific web page included in the e-mail to display only the auto supplies that are compatible with the customer's car. You can access the web page.

Therefore, according to the third aspect of the present invention, the customer can easily obtain the information on the automobile goods suitable for his / her car without burdening the time and labor to investigate himself / herself. It is possible to select and order a desired automobile article from among suitable automobile articles.

<Fourth aspect of the present invention>
According to a fourth aspect of the present invention, in the third aspect of the present invention described above, the BtoC web server is a vehicle product selected by the customer on the web page dedicated to the customer and the same type of vehicle product as the selected vehicle product. The vehicle article sales system includes means for generating and displaying a web page displayed so that the price and specification of each automobile article can be compared.
According to the fourth aspect of the present invention, the customer can select and order his / her favorite automobile goods from among the automobile goods suitable for his / her automobile while comparing prices and specifications.

<Fifth aspect of the present invention>
According to a fifth aspect of the present invention, in the first aspect or the second aspect of the present invention described above, the terminal device provided in the store of the service provider and the website of the BtoC web server are connected from the terminal device. A management system for managing, wherein the management system includes means for accepting input of monetary settings from the terminal device, and means for transmitting input information of monetary settings to the BtoC web server. The BtoC web server is an automobile goods sales system further including means for updating the sales price of the automobile goods on the website based on the information of the coin setting transmitted from the management system.
According to the fifth aspect of the present invention, the service provider's store can arbitrarily set the sales price of the car supplies for the customer through the terminal device provided in the store.

<Sixth aspect of the present invention>
According to a sixth aspect of the present invention, in the first aspect or the second aspect of the present invention described above, the terminal device provided in the store of the service provider and the website of the BtoC web server are connected from the terminal device. A management system for managing the service provider, wherein the management system is a part of the auto parts sold at the service provider's store among the auto parts sold on the website of the BtoC web server. Means for accepting the setting that the store is in stock and the input of the inventory quantity from the terminal device, and the inputted setting that the inventory is in the store of the service provider and the information on the inventory quantity are stored in the BtoC web Means for transmitting to the server, wherein the BtoC web server transmits the service business transmitted from the management system. Means for setting that the service provider's store is in stock with respect to the auto supplies that are in stock at the service provider's store, based on the setting that the store is in stock and information on the inventory quantity; When the customer places an order for a car accessory that is set to be in stock at the service provider's store, the service business is sent according to the order quantity without sending the order information to the BtoB web server. And a means for sending an e-mail containing the order information to the e-mail address of the service provider's store.

As described above, service provider stores often do not have a space to display a large number of automobile supplies and do not have a place to stock a large number of automobile supplies. However, if only certain automobile goods such as popular hot-selling products are stocked in a limited space of the store, customers who come to the store can purchase it on the spot, which is convenient. Also, generally, when automobile supplies are purchased in bulk from a distributor in a certain amount, the unit price and delivery fee of the automobile supplies may be reduced. Therefore, it can be said that there is a merit for a service provider's store to stock only specific automobile supplies as much as possible even when there is only a limited inventory space.

According to the sixth aspect of the present invention, when there is an order from a customer on the website of the BtoC web server for the auto parts in stock at the service provider's store, the auto parts are ordered from the distributor. Instead, the car supplies in stock at the service provider's store will be allocated. As a result, the customer can immediately receive the auto supplies in stock at the service provider's store at the service provider's store after ordering. In addition, for service providers' stores, it is possible to receive orders for both in-store automotive supplies at stores and websites, and cost reduction effects (for example, volume incentives, etc.) can be obtained through bulk purchases, further improving sales profits. There is merit that we can expect.

ADVANTAGE OF THE INVENTION According to the present invention, an automobile goods sales system is provided that can provide a customer with higher convenience for the sale of automobile goods and the provision of services for using the sold automobile goods in the customer's automobile. can do.

1 is an overall configuration diagram of an automobile supplies sales system according to the present invention. The principal part block diagram of the automotive supplies sales system which concerns on this invention. The principal part block diagram which illustrated the modification of the automotive supplies sales system which concerns on this invention. The processing flow which illustrated the flow of management of the website of a BtoB web server. The processing flow which illustrated the flow of the order of goods by a customer, and store reservation. The processing flow which illustrated the flow of the order of the stock item of a service station, and store reservation. A processing flow illustrating the flow of providing a customer-specific web page to a customer. The processing flow which illustrated the flow of management of the website of a BtoC web server. The flowchart which illustrated the addition / change procedure of the goods of the website of a BtoB web server. The flowchart which illustrated the change procedure of the stock quantity of the goods of the website of a BtoB web server. The flowchart which showed the procedure which changes the goods list and goods inventory quantity of the website of a BtoC web server. The flowchart which showed the procedure which performs the order of goods and store visit reservation on the website of a BtoC web server. The flowchart which showed the procedure which performs the order of goods and store visit reservation on the website of a BtoC web server. The flowchart which showed the procedure which performs the order of goods and store visit reservation on the website of a BtoC web server. The flowchart which showed the procedure which performs the order change of goods on the website of a BtoC web server. The flowchart which illustrated the procedure which changes a store visit reservation on the website of a BtoC web server. The flowchart which illustrated the procedure which transmits the reservation status of the store visit reservation in a service station from a reservation system to a BtoC web server. The flowchart which illustrated the change procedure of store visit reservation and store visit reservation in a reservation system. The flowchart which illustrated the procedure which manages the website of a BtoC web server via a management system. The flowchart which showed the procedure in which a BtoC web server updates a website. The flowchart which illustrated the procedure which manages the inventory information of the service station in the website of a BtoC web server via a management system. The flowchart which showed the procedure which updates the stock information of the service station in the website of a BtoC web server. The flowchart which illustrated the procedure which transmits the production | generation instruction | indication of a customer-specific web page from PC of a service station to a BtoC web server. The flowchart which showed the procedure in which a BtoC web server produces | generates a customer-specific web page.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
In addition, this invention is not specifically limited to the Example demonstrated below, It cannot be overemphasized that a various deformation | transformation is possible within the range of the invention described in the claim.

<Configuration of Automobile Goods Sales System 10>
The configuration of the automotive goods sales system 10 according to the present invention will be described with reference to FIGS. FIG. 1 is an overall configuration diagram of an automobile supplies sales system 10 according to the present invention. FIG. 2 is a principal block diagram of the automobile supplies sales system 10 according to the present invention.

The automobile goods sales system 10 according to the present invention is connected to the Internet 50 which is an example of a communication network. A PC (personal computer) 21 as a “terminal device” is provided in a service station (gas station) 20 which is an example of a “service provider's store”. The PC 21 of the service station 20 is connected to the automobile goods sales system 10 via the Internet 50 so as to communicate with each other. A PC (personal computer) 31 of the customer 30 is provided, for example, at the home of the customer 30. The PC 31 of the customer 30 is connected to the automobile goods sales system 10 via the Internet 50 so as to be able to communicate with each other. A PC (personal computer) 41 of the dealer 40 is provided, for example, at a business office of the dealer 40 of the automobile goods. The PC 41 of the seller 40 is connected to the automobile goods sales system 10 via the Internet 50 so as to be able to communicate with each other.

The automobile goods sales system 10 according to the present invention includes a BtoB web server 11, a BtoC web server 12, a reservation system 13, and a management system 14. These are connected via the Internet 50 so that they can communicate with each other.

The BtoB web server 11 is a known computer device and is a server device connected to the Internet 50. The BtoB web server 11 includes a website 111 where an automobile goods dealer 40 opens a store and sells automobile goods to the service station 20.

The BtoC web server 12 is a known computer device and is a server device connected to the Internet 50. The BtoC web server 12 includes a website 121 through which the customer 30 orders car supplies sold on the BtoB web server 11 via the service station 20.

The reservation system 13 is a device (for example, a server device, a personal computer, etc.) connected to the Internet 50. The reservation system 13 allows the customer 30 to receive at the service station 20 the car supplies ordered by the customer 30 on the website 121 of the BtoC web server 12 and use the car supplies in the car of the customer 30 (not shown). This is a device for the customer 30 to reserve via the website 121 the date and time at which the customer 30 receives service provision at the service station 20.

The management system 14 is a device (for example, a server device, a personal computer, etc.) connected to the Internet 50. The management system 14 is a device for managing the website 121 of the BtoC web server 12 from the PC 21 provided in the service station 20.

In the automobile goods sales system 10 having such a configuration, the seller 40 opens a store on the website 111 of the BtoB web server 11. The automobile parts sold by the seller 40 on the website 111 of the BtoB web server 11 can be ordered only by a business operator (for example, the service station 20) registered as a member in the BtoB web server 11. The customer 30 who is an individual general consumer can order the auto parts sold by the seller 40 on the website 111 of the BtoB web server 11 via the website 121 of the BtoC web server 12. The customer 30 receives the ordered car supplies at the service station 20 and also makes a reservation for the date and time at which the service station 20 provides the service for using the car supplies in the car of the customer 30 (hereinafter referred to as “in-store reservation”). Can be performed on the website 121 of the BtoC web server 12.

Between the website 121 of the BtoC web server 12 and the customer 30, an order for automobile supplies and order confirmation are performed. The order contents of the customer 30 are transmitted from the BtoC web server 12 to the BtoB web server 11 and notified from the BtoB web server 11 to the seller 40 by e-mail. Upon receiving the order, the seller 40 sends the ordered car supplies to the service station 20 and notifies the service station 20 by e-mail to that effect. If possible, this e-mail preferably includes information (for example, a slip number assigned by the delivery company) that can track the delivery status of the shipped automobile parts.

Also, the store visit reservation and the store visit reservation are confirmed between the website 121 of the BtoC web server 12 and the customer 30. More specifically, for example, the reservation status of the service station 20 registered in the database (not shown) of the reservation system 13 is transmitted from the reservation system 13 to the BtoC web server 12. The customer 30 makes a store visit reservation while viewing the reservation status of the service station 20 displayed on the website 121 of the BtoC web server 12. The contents of the store visit reservation of the customer 30 are transmitted from the BtoC web server 12 to the reservation system 13, and the reservation status of the service station 20 registered in the reservation system 13 is updated.

The contents of the order of the customer 30 and the store visit reservation are notified from the BtoC web server 12 to the service station 20 by e-mail. When the email address of the customer 30 is registered in the BtoC web server 12, the customer 30 is also notified by email of the BtoC web server 12. The customer 30 receives the ordered auto parts (for example, tires and engine oil) at the service station 20 at the date of the visit reservation, and also uses the auto parts for the customer 30 in the car (for example, tire replacement and engine). Oil exchange etc.). Then, the customer 30 pays the service station 20 for the purchased automobile supplies and for the service. The service station 20 pays the dealer 40 for the price of the car supplies.

As described above, the automobile goods sales system 10 according to the present invention buys and sells automobile goods between the automobile goods distributor 40 and the service station 20 via the BtoB web server 11. That is, the automobile supplies sold by the seller 40 are delivered from the seller 40 to the service station 20, and the price of the automobile supplies is paid to the seller 40 from the service station 20 (or the operating company of the service station 20). However, the service station 20 does not select or order car supplies. The customer 30 selects and orders car supplies via the website 121 of the BtoC web server 12. Then, the customer 30 purchases the automobile goods from the service station 20 and pays the service station 20 with the price for providing the service.

That is, the automobile supplies sold by the seller 40 are sold from the seller 40 to the service station 20 and further from the service station 20 to the customer 30. Further, the price of the sold automobile supplies is paid from the customer 30 to the service station 20 and further from the service station 20 to the seller 40. In other words, the buying and selling of automobile goods between the seller 40 and the customer 30 includes a commercial transaction (BtoB: business-to-business) between the seller 40 and the service station 20 and a commercial transaction between the service station 20 and the customer 30 ( BtoC: business transactions between companies and individuals).

In the commercial transaction between the seller 40 and the service station 20 (BtoB: business-to-business transaction), the selection and ordering of the car supplies are performed by the customer 30 (individual) who is the end user, not the service station 20. By adopting such a commercial transaction form, the service station 20 can display a wide variety of automobile goods sold by the seller 40 without displaying a large number of automobile goods or holding a stock of many automobile goods. Can be sold to customers 30. Further, since the customer 30 can select and order a desired automobile article on the website 121 of the BtoC web server 12, it is not necessary to go to the service station 20 when ordering the automobile article. In addition, since the delivery destination of automobile supplies is limited to the service station 20, there is also an advantage that it is possible to reduce the delivery fee of automobile supplies.

In addition, the customer 30 receives the ordered car supplies at the service station 20 and the date and time at which the service station 20 provides the service provided by the service station 20 to use the car supplies in the customer 30's car. It is possible to make a reservation through the website 121. Therefore, if the customer 30 orders a desired automobile article on the website 121 of the BtoC web server 12 and then goes to the service station 20 at the reserved date and time, the customer 30 will receive the ordered automobile article and receive the automobile article. You can get a service for use in your car.

As described above, according to the present invention, it is possible to provide the customer 30 with higher convenience for the sale of the automobile supplies and to provide the service for using the sold automobile supplies in the automobile of the customer 30. An automotive goods sales system 10 can be provided.

FIG. 3 is a principal block diagram illustrating a modification of the automobile supplies sales system 10 according to the present invention.
In the modified example of the automobile goods sales system 10 shown in FIG. 3, the BtoC web server 12 includes a plurality of websites 121A to 121D corresponding to the plurality of service stations 20A to 20D in the local areas A to D, respectively. The service stations 20A to 20D are stores owned by the same service provider, for example. Further, in the modified example of the automobile goods sales system 10 shown in FIG. 3, the BtoB web server 11 is opened by a plurality of dealers 40a to 40c and sells automobile goods.

The service station 20A is a familiar service station in the neighborhood of the home of the customer 30A in the local A who lives in the local A. The customer 30A who lives in the local area A places an order for car supplies and makes a visit reservation on the website 121A of the service station 20A, so that he / she receives the ordered car supplies at the familiar service station 20A in the neighborhood of his home and the car. A service for using the article in the car of the customer 30A can be provided.

The service station 20B is a familiar service station in the neighborhood of the home of the customer 30B who is in the local B and lives in the local B. A customer 30B who lives in the local area B places an order for car supplies on the website 121B of the service station 20B and makes a reservation for visiting the store, thereby receiving the ordered car supplies at the familiar service station 20B in the neighborhood of his / her home. A service for using the article in the car of the customer 30B can be provided.

The service station 20C is a familiar service station in the neighborhood of the home of the customer 30C who is in the local C and lives in the local C. The customer 30C who lives in the local C receives the ordered automobile supplies at the familiar service station 20C in the neighborhood of his home by placing an order for an automobile article and a store reservation on the website 121C of the service station 20C. It is possible to receive a service for using the article in the car of the customer 30C.

The service station 20D is a familiar service station in the neighborhood of the home of the customer 30D who is in the local D and lives in the local D. The customer 30D who lives in the local D receives the ordered automobile supplies at the familiar service station 20D in the neighborhood of his home by placing an order for an automobile article and a store reservation on the website 121D of the service station 20D. It is possible to receive a service for using the article in the car of the customer 30D.

The service provider that operates the service stations 20A to 20D can expect a certain amount of orders from the service station 20A to 20D with respect to the automobile goods distributor 40. For example, a volume incentive, etc. You can enjoy the benefits.

<Flow of processing in the automotive supplies sales system 10>
The flow of processing in the automobile supplies sales system 10 according to the present invention will be described with reference to FIGS.

FIG. 4 is a processing flow illustrating the flow of management of the website 111 of the BtoB web server 11.

The seller 40 accesses the BtoB web server 11 from, for example, the PC 41 of the seller 40, and adds or sells products (car supplies) to be sold on the website 111 of the BtoB web server 11 through the product management screen of the BtoB web server 11. Make a change. When a product on the website 111 of the BtoB web server 11 is added or changed, the information is transmitted from the BtoB web server 11 to the BtoC web server 12 and reflected on the website 121 of the BtoC web server 12. Thereby, the product list of the website 121 of the BtoC web server 12 is updated.

Further, the seller 40 accesses the BtoB web server 11 from the PC 41 of the seller 40, for example, when the stock quantity of a product among the products sold on the website 111 of the BtoB web server 11 changes, The inventory quantity of the product is changed through the product management screen of the BtoB web server 11 or the like. When the inventory quantity of the product on the website 111 of the BtoB web server 11 is changed, the information is transmitted from the BtoB web server 11 to the BtoC web server 12, and the inventory quantity of the product on the website 121 of the BtoC web server 12 is changed. Updated.

FIG. 5 is a processing flow illustrating the flow of product ordering and store reservations by the customer 30.
It should be noted that the change in the order of the product and the change in the store reservation are processed in the same flow as the product order and store reservation described below.

The customer 30 accesses the website 121 of the BtoC web server 12 via, for example, the PC 31 at home. When the customer 30 selects and orders a product on the website 121 of the BtoC web server 12, the BtoC web server 12 transmits the order contents (product name, quantity, etc.) to the BtoB web server 11. The BtoB web server 11 performs an order receiving process for the ordered product, updates the stock quantity information of the ordered product, and transmits it to the BtoC web server 12. Further, the BtoB web server 11 transmits an e-mail including the contents of the order for which the order processing has been performed to the seller 40, and transmits to the BtoC web server 12 that the order processing for the product has been performed. When the BtoC web server 12 receives information indicating that the order processing for the product has been performed, the BtoC web server 12 notifies the customer 30 that the order processing for the product has been completed by displaying it on the screen of the website 121, for example.

Subsequently, the customer 30 makes a visit reservation at a desired date and time while watching the reservation status of the service station 20 displayed on the screen of the website 121 of the BtoC web server 12. When the customer 30 makes a store visit reservation, the BtoC web server 12 transmits a store visit request including the contents (date and time) of the store visit reservation to the reservation system 13. Upon receiving the store visit request, the reservation system 13 updates the reservation status of the service station 20 based on the contents of the store visit reservation included therein, and transmits to the BtoC web server 12 that the store reservation has been accepted. When the BtoC web server 12 receives that the store visit reservation has been received, the BtoC web server 12 notifies the customer 30 that the store reservation process has been completed, for example, by displaying it on the screen of the website 121. Further, the BtoC web server 12 transmits an e-mail including the content of the product ordered by the customer 30 and the content of the store reservation reserved by the customer 30 to the customer 30 and the service station 20.

FIG. 6 is a processing flow illustrating the flow of ordering inventory products and reservations for visiting the service station 20.

When the customer 30 selects a product on the website 121 of the BtoC web server 12 and places an order on the BtoC web server 12, if the product is in stock in the service station 20, the order details (product name, quantity, etc.) Is transmitted to the BtoB web server 11, an e-mail (inventory allocation e-mail) including the order contents (product name, quantity, etc.) is transmitted to the e-mail address of the service station 20. The BtoC web server 12 notifies the customer 30 that the order processing of the product has been completed by displaying it on the screen of the website 121, for example. Then, as described with reference to FIG. 5, the customer 30 makes a store reservation at a desired date and time.

FIG. 7 is a processing flow illustrating the flow of providing the customer 30 with a web page dedicated to the customer 30.

For example, when the customer 30 visits the customer 30 and sees the car of the customer 30, the clerk of the service station 20 provides information on the car 30 specifications of the customer 30 (car manufacturer, model, year, color, displacement, etc.). Obtainable. In addition, the clerk of the service station 20 can request the customer 30 to provide an e-mail address when, for example, the customer 30 visits the store (for example, in the case of payment or membership registration). Then, the clerk of the service station 20 inputs information about the specifications of the car of the customer 30 and the e-mail address of the customer 30 to the PC 21 provided in the service station 20.

The PC 21 of the service station 20 transmits information regarding the specifications of the car of the customer 30 and the e-mail address of the customer 30 to the BtoC web server 12. Further, the PC 21 of the service station 20 transmits an instruction for generating a web page dedicated to the customer 30 (web page for the customer 30 only) to the BtoC web server 12. The BtoC web server 12 generates a web page dedicated to the customer 30 based on the received information and a web page generation instruction, and an e-mail (thank you mail) including information for accessing the generated web page dedicated to the customer 30 ) To the email address of the customer 30. The web page dedicated to the customer 30 is a web page that can be purchased by displaying only the automobile goods that are suitable for the car of the customer 30. The customer 30 can access a web page dedicated to the customer 30 by accessing the BtoC web server 12 using information included in the received e-mail. The customer 30 can easily obtain the information of the automobile goods suitable for his / her car without burdening the time and labor to investigate himself / herself, and the desired automobile goods from among the automobile goods suitable for his / her car. You can choose to order.

FIG. 8 is a processing flow illustrating the flow of management of the website 121 of the BtoC web server 12.

The clerk of the service station 20 accesses the management system 14 from the PC 21 of the service station 20, and sets / changes the fee (fee) on the fee management screen of the management system 14. The management system 14 transmits the setting / change information of the change to the BtoC web server 12. The BtoC web server 12 updates the sales price of the product on the website 121 based on the received setting / change information of the change. That is, the store clerk of the service station 20 can arbitrarily set the sales price of the product on the website 121 of the BtoC web server 12 through the management system 14 from the PC 21 provided in the service station 20.

Further, the clerk of the service station 20 accesses the management system 14 from the PC 21 of the service station 20 and updates the blog on the blog management screen of the management system 14. The management system 14 transmits the blog update information to the BtoC web server 12. The BtoC web server 12 updates the content of the blog on the website 121 based on the received blog update information. That is, the store clerk of the service station 20 can arbitrarily update the blog of the website 121 of the BtoC web server 12 from the PC 21 provided in the service station 20 through the management system 14.

Further, the store clerk of the service station 20 accesses the management system 14 from the PC 21 of the service station 20, and sets the products stocked by the service station 20 and the stock quantities thereof on the stock product and stock quantity setting screen of the management system 14. I do. The management system 14 transmits information on the products in stock at the service station 20 and information on the stock quantity to the BtoC web server 12. The BtoC web server 12 updates the settings of the products in stock by the service station 20 and the stock quantities based on the received stock products and the information on the stock quantities. In other words, the clerk of the service station 20 sets the setting from the PC 21 provided in the service station 20 to the website 121 of the BtoC web server 12 in accordance with changes in the products in stock at the service station 20 and the inventory quantity. It can be arbitrarily updated through the management system 14.

<Processing Procedure in Car Supplies Sales System 10>
A procedure executed by each device in the automotive goods sales system 10 will be described with reference to FIGS.

FIG. 9 is a flowchart illustrating a product addition / change procedure of the website 111 of the BtoB web server 11. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoB web server 11 and is a procedure repeatedly executed at a predetermined cycle.

The BtoB web server 11 first determines whether a product addition / change request has been received from the PC 41 of the seller 40 (step S1). If a product addition / change request has not been received (No in step S1), the procedure is terminated as it is. On the other hand, when a product addition / change request is received (Yes in step S1), a product addition / change screen is displayed on the display of the PC 41 of the seller 40 that has transmitted the product addition / change request (step S2). ), An operation for adding / changing a product using an input device (eg, a keyboard, a mouse, etc.) of the PC 41 of the seller 40 is accepted (step S3). Based on the content of the product addition / change operation, the product list of the website 111 of the BtoB web server 11 is updated (step S4), and the update information of the product list is transmitted to the BtoC web server 12 (step S5). .

FIG. 10 is a flowchart illustrating a procedure for changing the inventory quantity of products on the website 111 of the BtoB web server 11. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoB web server 11 and is a procedure repeatedly executed at a predetermined cycle.

The BtoB web server 11 first determines whether or not product order information has been received from the BtoC web server 12 (step S11). If product order information has not been received from the BtoC web server 12 (No in step S11), the process proceeds to step S13 described later. On the other hand, when the order information of the product is received from the BtoC web server 12 (Yes in step S11), an e-mail (order mail) including the order contents of the product is transmitted to the e-mail address of the seller 40 (step). S12).

Subsequently, it is determined whether or not the change information of the merchandise inventory quantity has been received (step S13). The change information of the product inventory quantity is transmitted from the BtoC web server 12 when, for example, a new order for a product, an addition / change of an order, or the like occurs on the website 121 of the BtoC web server 12. Further, the change information of the merchandise inventory quantity is transmitted from the PC 41 of the merchant 40 when the merchant 40 changes the inventory quantity due to, for example, arrival of merchandise or disposal of the merchandise. If the merchandise inventory quantity change information has not been received (No in step S13), the procedure is terminated as it is. On the other hand, if the merchandise inventory quantity change information is received (Yes in step S13), the merchandise inventory quantity of the website 111 of the BtoB web server 11 is changed based on the information (step S14). Then, the merchandise inventory quantity change information is transmitted to the BtoC web server 12 (step S15).

FIG. 11 is a flowchart illustrating a procedure for changing the product list and the product inventory quantity on the website 121 of the BtoC web server 12. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoC web server 12, and is a procedure that is repeatedly executed at a predetermined cycle.

The BtoC web server 12 first determines whether or not product list update information has been received (step S21). The update information of the product list is information transmitted from the BtoB web server 11 as described above. If the product list update information has not been received (No in step S21), the process proceeds to step S23 described later. On the other hand, if the product list update information is received (Yes in step S21), the product list on the website 121 of the BtoC web server 12 is updated based on the product list update information (step S22).

Subsequently, it is determined whether or not the change information of the merchandise inventory quantity has been received (step S23). The change information of the commodity inventory quantity is information transmitted from the BtoB web server 11 as described above. If the merchandise inventory quantity change information has not been received (No in step S23), the procedure is terminated as it is. On the other hand, when the merchandise inventory quantity change information is received (Yes in step S23), the merchandise inventory quantity of the website 121 of the BtoC web server 12 is changed based on the merchandise inventory quantity change information (step S24). ).

FIGS. 12 to 14 are flowcharts illustrating procedures for ordering products and making store reservations on the website 121 of the BtoC web server 12. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoC web server 12, and is a procedure that is repeatedly executed at a predetermined cycle.

The customer 30 accesses the website 121 of the BtoC web server 12. Each screen of the website 121 of the BtoC web server 12 is displayed on the display of the PC 31 operated by the customer 30. The customer 30 inputs necessary information by operating input devices of the PC 31 such as a keyboard and a mouse.

The BtoC web server 12 first displays a product selection screen for the customer 30 to select the auto parts to be ordered (step S31), and accepts input of product selection and quantity setting operations by the customer 30 (step S32). The customer 30 performs an operation of selecting a desired vehicle item from among the vehicle items displayed on the product selection screen and setting the order quantity.

After the product 30 is selected by the customer 30 and the quantity is set, an order confirmation screen is displayed (step S33), and an order confirmation operation input by the customer 30 is received (step S34). Then, it is determined whether or not an order confirmation operation has been performed by the customer 30 (step S35). The customer 30 confirms the order contents displayed on the order confirmation screen. If the order contents are acceptable, the customer 30 performs an operation of confirming the order. If the customer wants to change the order contents, the customer 30 enters the product selection screen without confirming the order. Perform the return operation. When the order confirmation operation by the customer 30 is not performed (No in step S35), a product selection screen is displayed according to the operation performed by the customer 30 (step S31). On the other hand, when the order confirmation operation by the customer 30 is performed (Yes in step S35), the order confirmation screen is displayed (step S36).

Next, it is determined whether or not the product ordered by the customer 30 is set to be in stock at the service station 20, that is, whether or not the product is in stock at the service station 20 (step S37). If the service station 20 does not stock the product ordered by the customer 30 (No in step S37), the confirmed order content is transmitted to the BtoB web server 11 (step S38). Further, the product inventory quantity is changed according to the order contents (step S39), and the change information of the product inventory quantity is transmitted to the BtoB web server 11 (step S40).

On the other hand, if the service station 20 stocks the product ordered by the customer 30 (Yes in step S37), an e-mail including the order information (inventory allocation mail) is transmitted to the e-mail address of the service station 20. (Step S41). Then, according to the order quantity of the product, the quantity setting of the stock product of the service station 20 is changed (step S42).

That is, when the service station 20 stocks the product ordered by the customer 30, the product stocked by the service station 20 is allocated without being ordered from the seller 40 for the product. . As a result, the customer 30 can immediately receive the goods in stock at the service station 20 at the service station 20 after placing an order. For the service station 20, it is possible to receive an order for goods in stock at both the store of the service station 20 and the website 121 of the BtoC web server 12, and cost reduction effect (for example, volume incentive etc.) can be obtained by bulk purchase. , Further improvement in sales profit can be expected.

Subsequently, a store visit reservation screen for the customer 30 to make a store visit reservation is displayed (step S43), and an operation for setting the date and time of store visit reservation by the customer 30 is accepted (step S44). The BtoB web server 11 generates and displays a store visit reservation screen for the service station 20 based on the reservation status of the service station 20 received from the reservation system 13. The customer 30 performs an operation of setting a desired date and time while watching the reservation status of the service station 20 displayed on the store visit reservation screen.

After the operation for setting the date and time of the store reservation by the customer 30 is performed, a confirmation screen for the date and time of the store reservation is displayed (step S45), and the input of the operation for determining the store reservation date and time by the customer 30 is accepted (step S46). Then, it is determined whether or not the customer 30 has confirmed the store reservation date (step S47). The customer 30 confirms the visit reservation date and time displayed on the visit reservation date and time confirmation screen. If the visit reservation date and time is acceptable, the customer 30 confirms the visit reservation and changes the contents of the visit reservation. Perform the operation to return to the store visit reservation screen without confirming.

If the customer 30 has not performed the store reservation confirmation operation (No in step S47), the store reservation screen is displayed according to the operation performed by the customer 30 (step S43). On the other hand, when the store 30 has been confirmed by the customer 30 (Yes in Step S47), the store reservation is confirmed by performing transmission / reception with the reservation system 13, and the store reservation confirmation screen is displayed (Step S48). Then, an electronic mail (order / visit reservation information mail) including the confirmed order and store reservation information is transmitted to the service station 20 and the customer 30 (step S49).

FIG. 15 is a flowchart illustrating a procedure for changing the order of products on the website 121 of the BtoC web server 12. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoC web server 12, and is a procedure that is repeatedly executed at a predetermined cycle.

The BtoC web server 12 first displays an order change screen for the customer 30 to change the order (step S51), and accepts an input of an order change operation by the customer 30 (step S52). The customer 30 performs an order change operation on the order change screen.

After the order change operation by the customer 30 is performed, the order change confirmation screen is subsequently displayed (step S53), and the input of the order change confirmation operation by the customer 30 is received (step S54). Then, it is determined whether or not the order change confirmation operation by the customer 30 has been performed (step S55). The customer 30 confirms the content displayed on the order change confirmation screen. If the content is acceptable, the customer 30 performs an operation to confirm the order change. If the content is desired to be changed, the order change screen is displayed without confirming the order change. Perform the operation to return to.

If the order change confirmation operation by the customer 30 has not been performed (No in step S55), an order change screen is displayed according to the operation performed by the customer 30 (step S51). On the other hand, when the order change confirmation operation is performed by the customer 30 (Yes in step S55), an order change confirmation screen is displayed (step S56), and an e-mail including the confirmed order change content is sent to the service station 20 And it transmits to the customer 30 (step S57). Subsequently, according to the contents of the order change, the change information of the merchandise inventory quantity is transmitted to the BtoB web server 11 (step S58).

FIG. 16 is a flowchart illustrating a procedure for changing the store reservation on the website 121 of the BtoC web server 12. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoC web server 12, and is a procedure that is repeatedly executed at a predetermined cycle.

The BtoC web server 12 first displays a store reservation change screen for the customer 30 to change store visit reservation (step S61), and accepts an input of store visit change operation by the customer 30 (step S62). The customer 30 performs a store visit reservation change operation displayed on the store visit reservation change screen.

After the store reservation change operation by the customer 30 is performed, the store reservation change confirmation screen is subsequently displayed (step S63), and an input of the store reservation change confirmation operation by the customer 30 is accepted (step S64). Then, it is determined whether or not the customer 30 has performed a store visit change change confirmation operation (step S65). The customer 30 confirms the content displayed on the store reservation change confirmation screen, and if the content is acceptable, the customer 30 performs an operation to confirm the store reservation change. If the user wants to change the content, the customer 30 does not confirm the store reservation change. Perform the operation to return to the store visit reservation change screen.

If the customer 30 has not performed a store visit change change confirmation operation (No in step S65), a store visit change screen is displayed according to the operation performed by the customer 30 (step S61). On the other hand, when the customer 30 performs a store visit change change confirmation operation (Yes in step S65), transmission / reception with the reservation system 13 is performed to confirm the store visit change change. Then, the store visit reservation change confirmation screen is displayed (step S66), and an e-mail including the content of the confirmed store visit reservation change is transmitted to the service station 20 and the customer 30 (step S67).
Note that the cancellation of the order of the product and the cancellation of the store visit reservation may be performed in the same procedure as the order change procedure and the store reservation change procedure described above, or may be accepted only by telephone, for example.

FIG. 17 is a flowchart illustrating a procedure for transmitting the reservation status of the store visit reservation at the service station 20 from the reservation system 13 to the BtoC web server 12. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the reservation system 13, and is a procedure that is repeatedly executed at a predetermined cycle.

The reservation system 13 first determines whether or not the BtoC web server 12 has made a request for transmitting the reservation status of the store reservation at the service station 20 (step S71). If the BtoC web server 12 has not made a request for sending the reservation status of the store visit reservation (No in step S71), the procedure is terminated as it is. On the other hand, if there is a request for sending the reservation status of the store reservation from the BtoC web server 12 (Yes in step S71), information on the reservation status of the store reservation in the service station 20 is transmitted to the BtoC web server 12 (step S72). ).

FIG. 18 is a flowchart illustrating the store visit reservation in the reservation system 13 and the procedure for changing the store reservation. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the reservation system 13, and is a procedure that is repeatedly executed at a predetermined cycle.

The reservation system 13 first determines whether or not a store visit request has been received from the BtoC web server 12 (step S81). If the store reservation request has not been received from the BtoC web server 12 (No in step S81), the process proceeds to step S84 described later. On the other hand, when a store visit request is received from the BtoC web server 12 (Yes in step S81), a database (not shown) of the reservation system 13 or the like based on the store visit date / time information included in the store visit request Is updated (step S82), and a notification to the effect that the store reservation is completed is transmitted to the BtoC web server 12 (step S83).

Subsequently, it is determined whether or not a store visit reservation change request has been received from the BtoC web server 12 (step S84). If the store reservation change request has not been received from the BtoC web server 12 (No in step S84), the procedure is terminated as it is. On the other hand, when a store reservation change request is received from the BtoC web server 12 (Yes in step S84), a database (not shown) of the reservation system 13 based on the store reservation change information included in the store reservation change request. The store visit table data stored in the store etc. is updated (step S85), and a notification that the store visit change has been completed is transmitted to the BtoC web server 12 (step S86).

FIG. 19 is a flowchart illustrating a procedure for managing the website 121 of the BtoC web server 12 via the management system 14. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the management system 14, and is a procedure that is repeatedly executed at a predetermined cycle. The management system 14 accepts input of change settings from the PC 21 of the service station 20 through, for example, the management screen of the management system 14 displayed on the display of the PC 21. The store clerk of the service station 20 accesses the management system 14 from the PC 21 and operates the input devices of the PC 21 such as a keyboard and a mouse through the management screen 14 of the management system 14 displayed on the display of the PC 21, for example. Make input. Information input by the PC 21 is transmitted from the PC 21 to the management system 14.

The management system 14 first determines whether or not the change setting information has been received from the PC 21 of the service station 20 (step S91). If no change setting information has been received from the PC 21 of the service station 20 (No in step S91), the process proceeds to step S94 described later. On the other hand, when the change setting information is received from the PC 21 of the service station 20 (Yes in step S91), the change setting of the management system 14 is updated (step S92), and the updated change setting information is transmitted to the BtoC web server 12. (Step S93).

Subsequently, it is determined whether or not blog update information has been received from the PC 21 of the service station 20 (step S94). If the blog update information has not been received from the PC 21 of the service station 20 (No in step S94), the procedure is terminated as it is. On the other hand, when the blog update information is received from the PC 21 of the service station 20 (Yes in step S94), the blog information of the management system 14 is updated (step S95), and the blog update information is transmitted to the BtoC web server 12 ( Step S96).

FIG. 20 is a flowchart illustrating a procedure in which the BtoC web server 12 updates the website 121. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoC web server 12, and is a procedure that is repeatedly executed at a predetermined cycle.

The BtoC web server 12 first determines whether or not the change setting information has been received from the management system 14 (step S101). If no change setting information has been received from the management system 14 (No in step S101), the process proceeds to step S104 described later. On the other hand, when the change setting information is received from the management system 14 (Yes in step S101), the sales price of the product on the website 121 is updated based on the received change setting information (step S102). A notification that the update of the sales price of the product has been completed is transmitted to the management system 14 (step S103). It is then determined whether blog update information has been received from the management system 14 (step S104). If the blog update information has not been received from the management system 14 (No in step S104), the procedure is terminated as it is. On the other hand, when the blog update information is received from the management system 14 (Yes in step S104), the blog of the website 121 is updated based on the received blog update information (step S105), and the update of the blog is completed. Is sent to the management system 14 (step S106).

FIG. 21 is a flowchart illustrating a procedure for managing the inventory information of the service station 20 in the website 121 of the BtoC web server 12 via the management system 14. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the management system 14, and is a procedure that is repeatedly executed at a predetermined cycle. The management system 14 accepts, from the PC 21 of the service station 20, the setting indicating that the service station 20 has stock and the input of the stock quantity through the management screen of the management system 14 displayed on the display of the PC 21, for example. The store clerk of the service station 20 accesses the management system 14 from the PC 21 and operates the input devices of the PC 21 such as a keyboard and a mouse through the management screen 14 of the management system 14 displayed on the display of the PC 21, for example. Make input. Information input by the PC 21 is transmitted from the PC 21 to the management system 14.

The management system 14 first determines whether or not the inventory information of the service station 20 has been received from the PC 21 of the service station 20 (step S111). If the inventory information of the service station 20 has not been received (No in step S111), the procedure is terminated as it is. On the other hand, when the inventory information of the service station 20 is received (Yes in step S111), the inventory information of the service station 20 of the management system 14 is updated (step S112), and the updated inventory information of the service station 20 is updated to the BtoC web. It transmits to the server 12 (step S113).

FIG. 22 is a flowchart illustrating a procedure for updating the inventory information of the service station 20 on the website 121 of the BtoC web server 12. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoC web server 12, and is a procedure that is repeatedly executed at a predetermined cycle.

The BtoC web server 12 first determines whether or not the inventory information of the service station 20 has been received from the management system 14 (step S121). If the inventory information of the service station 20 has not been received from the management system 14 (No in step S121), the procedure is terminated as it is. On the other hand, when the inventory information of the service station 20 is received from the management system 14 (Yes in step S121), the service station 20 is informed about the products in stock at the service station 20 based on the received inventory information of the service station 20. The fact that there is stock and the stock quantity are set (step S122). Then, a notification of completion of stock setting of the service station 20 is transmitted to the management system 14 (step S123).

FIG. 23 is a flowchart illustrating a procedure for transmitting a web page generation instruction dedicated to the customer 30 from the PC 21 of the service station 20 to the BtoC web server 12. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the PC 21, and is a procedure repeatedly executed at a predetermined cycle. The salesclerk of the service station 20 inputs necessary information by operating the input devices of the PC 21 such as a keyboard and a mouse while watching the screen displayed on the display of the PC 21, for example.

The PC 21 of the service station 20 first displays an input screen for customer information and vehicle type information (step S131), and accepts an input operation for customer information and vehicle type information (step S132). The clerk of the service station 20 inputs the customer information of the customer 30 (including at least the email address of the customer 30), and the vehicle type information of the customer 30 (information on vehicle specifications: vehicle manufacturer, model, year, Color, displacement, etc.). Subsequently, it is determined whether or not the input of customer information / vehicle type information of the customer 30 is completed (step S133).

If the customer information / vehicle type information of the customer 30 is completed (Yes in step S133), a payment completion screen is displayed (step S134), and a payment completion input by the clerk of the service station 20 is accepted (step S135). ). After the payment from the customer 30 to the service station 20 is completed by cash payment or credit card payment, the store clerk of the service station 20 inputs that fact on the payment completion screen. When the fact that payment is completed is input on the payment completion screen, a receipt for payment of the customer 30 is printed and issued by a printer (not shown) connected to the PC 21, for example (step S136). Then, the customer information / vehicle type information of the customer 30 is transmitted to the BtoC web server 12 (step S137), and an instruction to generate a web page dedicated to the customer 30 is transmitted to the BtoC web server 12 (step S138).

FIG. 24 is a flowchart illustrating a procedure in which the BtoC web server 12 generates a web page dedicated to the customer 30. The procedure illustrated in the flowchart is a procedure realized by a program executed by the computer of the BtoC web server 12, and is a procedure that is repeatedly executed at a predetermined cycle.

The BtoC web server 12 first determines whether or not the customer information / vehicle type information of the customer 30 has been received from the PC 21 of the service station 20 (step S141). If the customer information / vehicle type information of the customer 30 has not been received (No in step S141), the procedure is terminated as it is. On the other hand, when the customer information / vehicle type information of the customer 30 is received (Yes in step S141), it is subsequently determined whether an instruction to generate a web page dedicated to the customer 30 is received from the PC 21 of the service station 20 ( Step S142). If an instruction to generate a web page dedicated to the customer 30 has not been received (No in step S142), an email (thank you email) is sent to the email address of the customer 30 (step S144).

On the other hand, when the instruction for generating the web page dedicated to the customer 30 is received (Yes in step S142), only the automobile goods that match the car of the customer 30 are displayed and purchased based on the car type information of the car of the customer 30. A web page dedicated to the possible customer 30 is generated (step S143). The web page dedicated to the customer 30 may be displayed by extracting recommended product items that are particularly recommended from, for example, automobile products suitable for the car of the customer 30. The web page dedicated to the customer 30 is displayed so that, for example, the price and specification of each automobile product can be compared for the automobile product selected by the customer 30 and other automobile products of the same type as the selected automobile product. preferable. For example, it is preferable that the tires suitable for the customer's 30 car are displayed so that the price, fuel efficiency, quietness, and the like can be compared. Thereby, the customer 30 can select and order his / her favorite automobile goods from among the automobile goods suitable for his / her automobile while comparing prices and specifications.

Then, the BtoC web server 12 transmits an e-mail (thank you e-mail) including information for accessing the generated web page dedicated to the customer 30 to the e-mail address of the customer 30 (step S144). The information for accessing the web page dedicated to the customer 30 is, for example, the URL (Uniform Resource Locator) of the web page dedicated to the customer 30. Further, the information for accessing the web page dedicated to the customer 30 may be, for example, a member number or a car number associated with the web page dedicated to the customer 30. For example, the customer 30 may access a web page dedicated to the customer 30 by inputting the member number or the car number of the customer 30 on the website 121 of the BtoC web server 12.

DESCRIPTION OF SYMBOLS 10 Automobile goods sales system 11 BtoB web server 12 BtoC web server 13 Reservation system 14

Management system

20, 20A-

20D Service station

30, 30A-

30D Customer

40, 40a-40c Seller 50 Internet

Claims

A BtoB web server where an auto parts dealer opens a store and sells auto parts to a service provider;
A BtoC web server including a website through which the customer orders car supplies sold on the BtoB web server via the service provider;
The customer receives the auto order ordered by the customer at the service provider's store, and the customer provides the service provided by the service provider to use the auto accessory in the customer's car. And a reservation system in which the customer makes a reservation via the website for the date and time received at the store of the person.
2. The automotive goods sales system according to claim 1, wherein the BtoC web server includes a plurality of websites corresponding to a plurality of stores of the service provider.
In the automotive supplies sales system according to claim 1 or 2, further comprising a terminal device provided in the store of the service provider,
The terminal device accepts input of information related to the customer's car specifications and the customer's e-mail address, and inputs the information related to the customer's car specifications and the customer's e-mail address to the BtoC web server. Means for transmitting to
The BtoC web server generates, based on the received information related to the customer's car specifications, a customer-specific web page that displays and purchases only the auto supplies that match the customer's car; Means for sending an email containing information for accessing a customer-specific web page to the customer's email address.
4. The automobile goods sales system according to claim 3, wherein the BtoC web server is configured to provide each automobile with respect to an automobile article selected by the customer and another automobile article of the same type as the selected automobile article on the web page dedicated to the customer. A vehicle supplies sales system including means for generating and displaying a web page that is displayed so that the prices and specifications of the articles can be compared.
The vehicle equipment sales system according to claim 1 or 2, wherein a terminal device provided in a store of the service provider;
A management system for managing the website of the BtoC web server from the terminal device,
The management system includes means for accepting input of monetary setting from the terminal device, and means for transmitting the inputted monetary setting information to the BtoC web server,
The BtoC web server further includes means for updating a sales price of the automobile article on the website based on the information of the monetary setting transmitted from the management system.
The vehicle equipment sales system according to claim 1 or 2, wherein a terminal device provided in a store of the service provider;
A management system for managing the website of the BtoC web server from the terminal device,
The management system sets and indicates that there is stock in the service provider's store for the auto product in stock in the service provider's store among the auto products sold on the website of the BtoC web server. Means for receiving an input of quantity from the terminal device, and means for transmitting the input that the service provider's store is in stock and information on the inventory quantity to the BtoC web server,
The BtoC web server uses the setting indicating that the service provider's store is in stock and the information on the inventory quantity transmitted from the management system, for the auto supplies that are in stock at the service provider's store. When the customer places an order for setting that the service provider's store is in stock, and the auto supplies set so that the service provider's store is in stock, the order information is sent to the BtoB. Without sending to the web server, means for changing the inventory quantity of the service provider's store according to the order quantity, and sending an email containing the order information to the email address of the service provider's store Means for selling automotive supplies, comprising: