WO2017107297A1

WO2017107297A1 - Self-service process push method and client device

Info

Publication number: WO2017107297A1
Application number: PCT/CN2016/073596
Authority: WO
Inventors: 李晖; 薛志兵; 张晶晶; 王硕
Original assignee: 中国民航信息网络股份有限公司
Priority date: 2015-12-25
Filing date: 2016-02-05
Publication date: 2017-06-29
Also published as: CN105654416A

Abstract

A self-service process push method applicable for a client device, the method comprising: the client device acquires, on the basis of a personal identifier of a user or a passenger ticket identifier, trip information of the user and value information of the user from a server (101); the client device identifies a target trip of the user on the basis of the trip information of the user, and acquires a self-service process available for processing of the target trip on the basis of a self-service rule (102); the client device quantifies the value information of the user, and acquires a self-service process corresponding to the quantified value information of the user (103); the client device pushes the acquired self-service process to the user (104). Further provided is a client device for pushing a self-service process. The device can complete an intelligent recommendation of a self-service process on the basis of a trip identifier and a value identifier of a user, allowing the user to enjoy an intelligent, convenient, personalized, and seamless service on the client device.

Description

Self-service push method and client device

The present application claims priority to Chinese Patent Application No. 201510994160.7, entitled "Self-Service Push Method and Client" on December 25, 2015, the entire contents of which are incorporated herein by reference. .

Technical field

The present invention relates to the field of self-service technology, and in particular, to a self-service push method and a client device.

Background technique

With the development of information technology, self-service has become one of the important means of civil aviation user service. The current users can handle a variety of self-services on the self-service cabinet, including check-in, baggage check, rescheduling, printing itinerary, flight dynamic inquiry. Etc., but the traditional way of handling restricts the quality of self-service and the improvement of user experience.

The traditional way of handling is that the user first picks out the self-service he wants to handle on the self-service cabinet, then selects the wish to go through the itinerary, and then further handles the business. If you want to handle other business, you need to re-select. The whole process is tedious and lengthy, and at the same time, the requirements for users' civil aviation knowledge are high. Users often choose the wrong function because they don't understand the civil aviation business, which leads to the failure to continue processing after multiple steps in the previous operation. Therefore, in order to solve this problem, it is necessary to propose one. The method of pushing self-service and the equipment supporting the method, even if the user does not need to work hard to determine self-service and select the itinerary, it is faster and more convenient to handle the self-service, and can complete a plurality of self-service services at one time.

Summary of the invention

In order to solve the existing technical problems, the embodiments of the present invention provide a self-service push method and a client device. To achieve the above objective, the present invention provides a self-service push method, the method comprising: the client device acquiring travel information and value information of a user from a server according to a user identity or a ticket identifier, the value information including a frequent passenger information and an identity defined by the airline to the passenger; the client device identifies the target travel of the user according to the travel information of the user, and obtains a self-service that can be handled for the target trip according to the rule set of the self-service; The client The device digitizes the value information of the user to obtain a self-service corresponding to the value information of the digitized user; the client device pushes the obtained self-service to the user.

Preferably, the self-service rule set includes a self-service set and a business rule; wherein the self-service set includes identifiers of all available self-services, each available self-service corresponds to one business rule, and each business rule includes At least one rule factor, when the target trip meets all the business rules of a self-service, the client device determines that the self-service is a self-service that can be handled by the target trip.

Preferably, the step of the client device identifying the target travel of the user according to the travel information of the user includes: the client device pre-configuring a travel identification rule, and the rule factor of the travel identification rule includes an airline supporting the transaction, The current terminal, the flight date, and the ticket status; the client device selects the trip with the highest matching degree from the trip identification rule from the trip obtained according to the travel information of the user.

Preferably, if the itinerary is not selected according to the current itinerary recognition rule, the new itinerary recognition rule is formed by reducing the rule factor included in the current itinerary recognition rule to filter out from the itinerary obtained according to the travel information of the user. The new itinerary identifies the itinerary that the rule matches.

Preferably, if more than one stroke is selected, the stroke that is later than the current time and closest to the current time is selected as the target stroke from the selected strokes; if the selected stroke is one, the filtered The itinerary is the target trip.

Preferably, the step of the client device digitizing the value information of the user to obtain self-service corresponding to the value information of the digitized user includes: pre-configuring a value between the user and the self-service Correspondence relationship; convert frequent flyer information and airlines' passenger-defined identity into numerical values, take the highest numerical value as the current user's numerical value; and obtain self-service corresponding to the current user's numerical value from all available self-services.

Preferably, the step of the client device pushing the obtained self-service to the user comprises: separately calculating a push value of each self-service based on a preset push rule when the obtained self-service is more than one, and according to the push value Push each self-service to the user.

Preferably, the preset push rule is: calculating, according to the self-service basic value, the self-service value of the deployment, the added value of the self-service promotion, and the weight of each value, the push value of each self-service is calculated; wherein, the self-service push value = first weight * self-service basic value + second weight * deployment self-service value + third weight * self-service promotion added value; where the first weight is the weight of the self-service basic value, second The weight is the weight of the self-service value of the deployment, and the second weight is Self-service promotes the added value of the weight.

According to another aspect of the present invention, a client device for pushing self-service is provided, the device comprising: an obtaining module, which acquires travel information and value information of a user from a server according to a user identity or a ticket identifier. The value information includes frequent flyer information and an identity identifier defined by the airline for the passenger; the itinerary calculation module identifies the target travel of the user according to the travel information of the user, and obtains the available travel for the target trip according to the self-service rule set. The self-service; the value calculation module digitizes the value information of the user to obtain a self-service corresponding to the value information of the digitized user; and the push module pushes the obtained self-service to the user.

According to another aspect of the present invention, there is provided a client device for pushing a self-service, comprising one or more processors and a storage medium storing operation instructions, when operating an operation instruction in the storage medium, The processor performs the following steps: acquiring travel information and value information of the user from the server according to the identity of the user or the ticket identifier, the value information including frequent flyer information and an identity defined by the airline to the passenger; The trip information identifies the target trip of the user, and obtains a self-service that can be handled for the target trip according to the rule set of the self-service; digitizes the value information of the user, and obtains the value information of the user after the digitization process Corresponding self-service; push the self-service obtained to the user.

The push self-service method and the client device provided by the invention automatically identify the itinerary that the user wishes to handle by acquiring and intelligently calculating the user's itinerary and value information, and recommend the self-service that the user can handle, or even the exclusive self-service. Users do not need to master more civil aviation expertise, and do not need to laboriously choose self-service and itinerary. The client device can complete the smart recommendation of self-service based on the user's itinerary and value identification, saving time and effort, and being easy to operate, so that the user is The client can enjoy intelligent, convenient, exclusive and integrated services, and it is also convenient for users to complete a number of self-service services at one time.

DRAWINGS

In the figures, like reference characters may be in the Like reference numerals with different letter suffixes may indicate different examples of similar components. The drawings generally illustrate the various embodiments discussed herein by way of example and not limitation.

1 is a flowchart of a self-service push method according to an embodiment of the present invention;

2 is a flow chart of identifying a target travel according to an embodiment of the present invention;

3 is a flow chart showing the calculation of a self-service that can be handled for a target trip according to an embodiment of the present invention. intention;

4 is a flowchart of calculating a self-service that can be processed according to value information of a user according to an embodiment of the present invention;

5 is a flow chart of a process of pushing a manageable self-service to a user in accordance with an embodiment of the present invention.

FIG. 6 is a schematic diagram showing the composition of a client device for pushing self-service according to an embodiment of the present invention.

FIG. 7 is a schematic diagram showing the composition of a client device in combination with a specific environment according to an embodiment of the present invention.

FIG. 8 is a schematic diagram showing the composition of a client device for pushing self-service according to another embodiment of the present invention.

detailed description

Embodiment 1

As shown in FIG. 1, the method for pushing self-service in the embodiment of the present invention may include the following steps:

Step 101: The client device acquires the travel information and the value information of the user from the server according to the identity of the user or the ticket identifier. The value information includes frequent flyer information and an identity identifier defined by the airline for the passenger, and the identity identifier of the user may be, for example, an identity card number.

Here, the client device can obtain the user's ID number or e-ticket identification information through the machine-readable document and the manual input, and use the information to obtain the user from the server's reservation system and the departure system and the frequent guest system. Itinerary information and value information, wherein the value information may include airline frequent flyer information and an airline-defined identity for the passenger.

Here, the trip information may include: flight number, origin, destination, departure time, arrival time, and the like. For example, a user's itinerary information can be: CA1301; Beijing-Guangzhou; departure time: 15:00; arrival time: 18:10.

Step 102: The client device identifies the target travel of the user according to the travel information of the user, and obtains a self-service that can be handled for the target travel according to the rule set of the self-service.

Specifically, the client device obtains the user's itinerary according to the user's itinerary information, and identifies the trip that the user wants to handle to obtain the user's target trip, and analyzes the user's target trip according to the self-service rule set, and calculates the Basic self-service available. Basic self-service can be packaged Check-in machine, baggage check-in, rescheduling, printing itinerary, flight dynamic inquiry, etc.

Here, the client device uses the rule set to calculate the self-service that can be processed for the current target trip. Only when the trip meets all the business rules of a self-service, the trip can be considered as the self-service.

Step 103: The client device digitizes the value information of the user to obtain a self-service corresponding to the value information of the user after the digitization process. Here, the value information of the user can be calculated, and the self-service that the user can handle is calculated according to the highest value of the user.

Step 104: The client device pushes the currently obtained self-service to the user. In addition, when the current self-service self-service is 0, a friendly prompt is displayed, prompting the user that there is currently no self-service available, and the current process ends.

The embodiment of the invention is a method for recommending self-service based on the user's itinerary and value identification. The user does not need to master the civil aviation professional knowledge, and does not need the user to operate by himself. As long as the ID number or the ticket identifier is input, the user can automatically be the user. Recommend its self-service, easy to operate, convenient, save time and effort, users can enjoy smart, convenient, exclusive, integrated services on the client.

Here, for example, the travel information and the value information can be obtained by various methods such as the user's identity document or the ticket identification; the travel that the user wishes to handle is identified, and the user's travel is analyzed according to the self-service business rules, and the calculation is calculated. The basic self-service that can be handled; and the calculation of the user's frequent passengers and other identity value information, and the self-service corresponding to the value of the user's highest value; when there is more than one self-service to be pushed to the user You can recalculate the push value of each self-service and push it based on the push value.

The specific process of the client device identifying the target trip in step 102 is as shown in FIG. 2, and includes the following steps:

Step 201: Configure a trip identification rule, where the initial rule factor number is n, and the current rule factor number is m.

The itinerary identification rule is pre-configured, and the rule factor of the itinerary recognition rule may include, for example, an airline supporting the transaction, a current terminal, a flight date, a ticket status, and the like. As an example, the initial rule factor number may be set to n (here assumed n=4), initially set the current rule factor number to m, and set m=n.

Step 202: Determine whether the number of trips obtained according to the travel information of the user is greater than 0. If yes, proceed to step 203; otherwise, end the flow.

Step 203: Determine whether there is a travel of all the rule factors that satisfy the travel identification rule in the obtained trip. If yes, proceed to step 204, otherwise return to step 205.

Step 204: Store the itinerary that satisfies all current rule factors.

Step 205: Determine the currently stored number of trips. If it is 0, proceed to step 206; if it is 1, proceed to step 210; if it is greater than 1, proceed to step 209.

Step 206: Determine whether the current number of stroke recognition rule factors is greater than 1; if it is to continue to step 207, the current stroke recognition rule factor is decreased by 1, that is, the current rule factor number m is subtracted by 1, so that the rule included in the itinerary recognition rule The number of factors is reduced by one, and the process returns to step 201; otherwise, step 208 is continued to prompt the user to select the itinerary, display the itinerary for the user to select, and continue with step 210 after the user selects the itinerary.

Step 209: Select a trip that is later than the current time and closest to the current time.

Step 210: Determine the target travel of the user, and the current process ends. Here, the trip that is prompted by the user in step 208, the trip selected in step 209 that is later than the current time and that is closest to the current time, or the trip that is stored when the stored number of trips is one is determined as the target trip of the user.

Here, the client device recognizes the target itinerary that the user wishes to handle according to the pre-configured itinerary recognition rule. Due to the geographically fixed nature of the deployment of the airline's client devices, the itinerary identification rules can be configured to include the following rule factors: the airlines that support the process, the current terminal, the flight date, the ticket status factor, and, in fact, the itinerary identification. The rule factors included in the rules can be extended and changed according to business development needs.

Wherein, all the rule factors in the itinerary recognition rule are used to filter in the itinerary that the user may generate, and the route with the highest matching degree with the itinerary recognition rule is the target itinerary that the user wants to handle; if the screening ends, if there is more than one match For the itinerary of the itinerary recognition rule, it is preferable that the stroke which is later than the current time and which is closest to the current time is the target stroke; if there is no stroke that meets the stroke recognition rule, the matching range can be relaxed and re-screened. As an example, the first rule factor to the n-1th rule factor may be configured in step 201 as a new itinerary identification rule for matching, recommending a itinerary that conforms to the itinerary recognition rule; if the itinerary recognition rule is still not met The itinerary, the first rule factor to the n-2th rule factor are configured into a new itinerary identification rule for matching. And so on. Of course, the above description is only an example, and those skilled in the art can correspondingly reduce one or more rule factors to determine the target stroke according to actual needs.

If you have not selected any one of the itineraries at the end, you can prompt the user and provide the user with the function of the itinerary selection. For example, the selection page or dialog box can be displayed on the client device, and the user can manually select the target itinerary.

As shown in FIG. 3, the process of calculating the self-service that can be processed for the target trip in step 102 can be packaged. Steps 301-330 are included.

Step 301: Determine, according to the pre-configured self-service rule set, that the number of self-services that can be processed on the client device is k.

Step 302: Determine whether k is greater than 0. If yes, proceed to step 303, otherwise directly terminate the current flow.

Step 303: According to the pre-configured self-service rule set, determine whether the target trip is in compliance with a self-service business rule, and if so, it means that the self-service is a self-service that can be processed by the user's target trip, and then proceeds to step 304. Otherwise, proceed to step 305.

Step 304: Store the self-service.

Step 305: Subtract k from 1, and return to step 302 to determine whether there are other self-services, so that the target travel can be judged according to the next self-service business rule.

In practical applications, after the client device recognizes the itinerary that the user wishes to handle, the target journey is analyzed according to the self-service rule set. The rule set includes a self-service set and business rules corresponding to each self-service, and the rule set can be pre-configured on the client device. The self-service set includes the names or identifiers of all available self-services, the business rules include at least one rule factor, and each self-service corresponds to one business rule. In practical applications, the rule factors in business rules can be expanded or changed according to the needs of business development. At the same time, because self-service services are constantly evolving, when self-service is added, business rules corresponding to self-service will also be added.

Among them, the self-service set and the definition of the business rules corresponding to each self-service can be in the following format:

Self-service set = {S1,...,Sk}

Business rule (R) = {rule factor 1, ..., rule factor q}

Wherein, S1, ..., Sk respectively represent the name or identifier of the self-service, and k represents the number of self-services available, which is a natural number greater than 1.

Here, the definition of the rule set is explained by taking the self-service check-in service, the boarding pass board service and the delayed flight rescheduling service as examples.

First, define the self-service set: self-service set = {self-service check-in service, make up the boarding pass service, delay flight rescheduled service}, and the actual application can be flexibly changed according to the increase or decrease of self-service.

Secondly, define the business rules corresponding to each self-service, and each rule factor in the business rule can be expanded or changed according to the business requirements:

The first business rule (corresponding to the self-service check-in service) = {the airline of the ticket, the passenger check-in status, Itinerary date, itinerary departure station, flight delay, international flight, forbidden class, forbidden terminal, special service passenger, deadline for processing, boarding pass printer status};

The second business rule (corresponding to the boarding pass service) = {the airline of the ticket, passenger check-in status, travel date, departure departure station, flight delay, international flight, forbidden class, forbidden terminal, special service Passengers, deadline for processing, boarding pass printer status};

The third business rule (corresponding to the delayed flight rescheduling service) = {the airline of the ticket, the date of the trip, the departure of the itinerary, the flight delay, the international flight, the special passenger, the deadline for processing}.

Among them, the business rules describe all the rule factors that can be processed by the itinerary, and the itinerary needs to be able to meet all the rule factors in the self-service business rules before the trip can be considered as the self-service. For example, the self-service check-in service needs to meet the 11 rule factors in the first business rule. At this time, the self-service check-in service can be processed only after the travel of the 11 rule factors is met, so that the business that cannot be processed by the trip will not be recommended. . At the same time, the business rules also describe the mutual exclusion of the business. For example, the self-service check-in service and the boarding pass-up service, the passenger check-in status can distinguish whether the current user can apply for self-service check-in service or can apply for a call. Ticket service (customer check-in status can be self-service check-in when the check-in status is not checked, passenger check-in board can be used to check-in boarding pass when the check-in status is checked), users do not need to know the civil aviation professional knowledge, do not need to do business judgment The client device calculates the recommended self-service to the user, and the user can handle the business that he wishes to handle. According to the actual situation, the client device can calculate whether the user can handle the delay rescheduling or can apply for the self-service check-in (or make up the boarding pass) according to the flight delay.

Among them, in terms of the first business rule, the meaning of the rule factor "airline of the passenger ticket" actually means whether the airline of the target itinerary is an airline supported by the client device. The meaning of the actual representation of other rule factors is similar to this and will not be described again.

In actual application, a certain trip may be able to handle multiple self-services, or may not be able to handle any self-service. In order to calculate the push value during subsequent push, the client device also needs to store the target trip and its corresponding available self-service.

As shown in FIG. 4, the process of calculating the self-serviceable service according to the value information of the user in step 103 may include steps 401-403:

Step 401: Numerically process the value information of the user to obtain a numerical value of the user.

Step 402: Determine self-service corresponding to the numerical value of the user as a self-service that the user can handle.

Step 403: Store the self-service that can be processed, and the current process ends.

In practical applications, the client device obtains the airline frequent flyer information and airlines of the user. The passenger-defined identity is digitized and converted into a numerical value. To ensure flexibility, the identity value can be digitized using the configuration method; after all the user's identity values are digitized, the highest numerical value is taken as the user. The value of the value, and the corresponding self-service based on this value, to provide different self-service for users of different values. Here, the correspondence between the numerical value of the user and the self-service can be implemented in a pre-configured manner. After the client device completes the calculation, it also needs to store the value of the user and its corresponding self-service.

As an example, FIG. 5 illustrates a detailed flow of pushing a manageable self-service to a user as described in step 104 of FIG. As shown in FIG. 5, the process of pushing the self-service to the user may include the following steps:

Step 501: Identify the currently stored number of self-serviceable services that can be processed;

Step 502: If the number of self-serviceable services that can be processed is 0, a friendly prompt is displayed, prompting the user that there is currently no service available, and ending the current process.

Step 503: If the number of self-services that can be handled is 1, the self-service is pushed, and the user is prompted to handle the service.

Step 504: If the number of self-serviceable services that can be processed is greater than 1, the push value of each self-service is calculated.

Step 505: Push the currently available self-service to the user according to the push value of each self-service, and prompt the user to handle the corresponding service.

The user may re-execute the process of steps 501-505 after completing a self-service on the client device, that is, whether the remaining number of self-services that can be processed is 0, and if so, the current process is ended, if currently, If the number of self-services handled is 1, the self-service will be pushed directly to the user, prompting the user to apply for the self-service. If the number of self-services currently available is greater than 1, the remaining self-service self-service push value will be the remaining self-service self-service. The service is displayed on the client device, prompting the user to proceed. So on and so forth.

Here, when the user can handle more than one self-service, the client device calculates the push of each self-service according to the self-service basic value, the self-service value of the deployment, the added value of the self-service promotion, and the weight of each value factor. value. Specifically, self-service push value = first weight value * self-service basic value + second weight value * self-service value of deployment + third weight value * self-service promotion added value, wherein self-service basic value, self-service self-service The service value and self-service promotion added value are respectively the value factor, the first weight is the weight of the self-service basic value, the second weight is the weight of the self-service value of the deployment, and the third weight is the self-service promotion added value. Weight value And its weights can be expanded or changed according to business development needs.

Self-service page display based on the push value of self-service. There are many ways to display, such as self-service with high push value, such as color or display area. Alternatively, each self-service may be sorted according to the push value from high to low, and displayed in the sorted order.

Here, when the self-service to be pushed to the user is exactly one, the self-service can be directly displayed. In addition, when there is no self-service to be pushed to the user, the user may be presented with a friendly prompt, and the content of the friendly prompt may be a self-service that is currently not pushable.

Embodiment 2

6 illustrates a client device for pushing self-service, which can identify smart recommendations for self-service based on the user's itinerary and value, in accordance with an embodiment of the present invention. As shown in FIG. 6, the client device includes an acquisition module 61, a trip calculation module 62, a value calculation module 63, and a push module 64.

The obtaining module 61 is configured to acquire the travel information and the value information of the user from the server according to the identity identifier or the ticket identifier of the user, where the value information includes frequent flyer information and an identity identifier defined by the airline for the passenger.

The trip calculation module 62 is configured to identify a target trip of the user according to the trip information of the user, and obtain a self-service that can be processed according to the rule set of the self-service.

The value calculation module 63 is configured to perform numerical processing on the value information of the user to obtain a self-service corresponding to the value information of the user after the digitization process.

The pushing module 64 is configured to push the self-service obtained by the trip calculation module 62 and the value calculation module 63 to the user.

As an example, the acquisition module 61, the trip calculation module 62, the value calculation module 63, and the push module 64 are used to perform operations corresponding to steps 101-104, respectively, which will not be repeated herein for the sake of brevity.

The client device of the embodiment of the invention has a self-service intelligent recommendation function based on the user's itinerary and value identification, and does not require the user to master the civil aviation professional knowledge, nor does it require the user to operate by himself, as long as the ID number or the ticket identifier is input, the automatic device can automatically Recommending the self-service that can be handled by users, the operation is simple, convenient, saves time and effort, and users can enjoy intelligent, convenient, exclusive and integrated services on the client device.

The obtaining module 61 obtains the travel information and the value information through various methods such as the user's identity document or the ticket identification, and then the trip calculation module 62 identifies the travel that the user wishes to handle. In addition, the user's itinerary is analyzed according to the self-service business rules, and the basic self-service that can be handled is calculated; and the value calculation module 63 calculates the user's airline frequent flyer and other identity value information, according to the user's The highest value obtains the self-service corresponding to its value; finally, the push module 64 pushes the self-service to the user, especially when there is more than one self-service to be pushed to the user, the push module 64 can also calculate the push value of each self-service. And push based on the push value.

The client device of the embodiment of the present invention can be applied, for example, to a kiosk installed at an airport.

Embodiment 3

In this embodiment, FIG. 7 describes a specific architecture of a client device according to an embodiment of the present invention in combination with a specific environment.

As shown in FIG. 7, the client device in this embodiment includes a self-service push unit 71, a self-service service unit 72, and a client device environment unit 73. The self-service push unit 71 includes the above-mentioned acquisition module 61 and the trip calculation module. 62. The value calculation module 63 and the push module 64. The self-service unit 72 includes the original modules of the self-service related application, such as the interface display module 721 and the service processing module 722. The interface display module 721 is used to display the operation interface of the self-service itself. The service processing module 722 is configured to complete self-service related business processing. The client device environment unit 73 is an underlying support for an operating system and an operating environment provided by the self-service pushing unit 71 and the self-service unit 72, and may include an operating system. And equipment environment systems.

Specifically, the obtaining module 61 performs the trip information and the value information acquisition by using the user's ID card or the ticket identifier, and the trip calculation module 62 identifies the trip that the user wishes to handle, and analyzes the trip according to the self-service business rule. Calculate the basic self-service that can be handled; the value calculation module 63 calculates the airline frequent flyer and other identity value information of the user, and recommends self-service according to the highest value of the user, and the push module 64 recommends more self-service to the user. In one case, the push value of each recommended self-service is calculated, and each self-service is pushed according to the push value.

Embodiment 4

The present invention also provides a client device, as shown in FIG. 8, the client device includes one or more processors 810 and a storage medium 820 storing operation instructions for processing when operating an operation instruction in the storage medium 820 The 810 is configured to: obtain from the server according to the identity of the user or the ticket identifier Taking the travel information and the value information of the user; identifying the target travel of the user according to the travel information of the user, obtaining the self-service that can be processed according to the rule set of the self-service; and calculating the value information of the user Processing, obtaining a self-service corresponding to the value information of the user after the digitization process; pushing the self-service to the user. It should be noted here that the processor 810 is configured to perform operations corresponding to steps 101-104, respectively, which will not be described herein for the sake of brevity. As another example, the processor 810 can include the acquisition module 61, the trip calculation module 62, the value calculation module 63, and the push module 73 described with reference to FIG.

Those skilled in the art will appreciate that embodiments of the present invention can be provided as a method, system, or computer program product. Accordingly, the present invention can take the form of a hardware embodiment, a software embodiment, or a combination of software and hardware. Moreover, the invention can take the form of a computer program product embodied on one or more computer-usable storage media (including but not limited to disk storage and optical storage, etc.) including computer usable program code.

The present invention has been described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (system) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or FIG. These computer program instructions can be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing device to produce a machine for the execution of instructions for execution by a processor of a computer or other programmable data processing device. Means for implementing the functions specified in one or more of the flow or in a block or blocks of the flow chart.

The computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing device to operate in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture comprising the instruction device. The apparatus implements the functions specified in one or more blocks of a flow or a flow and/or block diagram of the flowchart.

These computer program instructions can also be loaded onto a computer or other programmable data processing device such that a series of operational steps are performed on a computer or other programmable device to produce computer-implemented processing for execution on a computer or other programmable device. The instructions provide steps for implementing the functions specified in one or more of the flow or in a block or blocks of a flow diagram.

The above is only the preferred embodiment of the present invention and is not intended to limit the scope of the present invention.

Claims

A method for a push self-service that can be applied to a client device, the method comprising:

The client device acquires travel information and value information of the user from the server according to the identity identifier or the ticket identifier of the user, where the value information includes frequent flyer information and an identity identifier defined by the airline for the passenger;

The client device identifies the target travel of the user according to the travel information of the user, and obtains a self-service that can be handled for the target trip according to the rule set of the self-service;

The client device digitizes the value information of the user to obtain a self-service corresponding to the value information of the user after the digitization process;

The client device pushes the obtained self-service to the user.
The method of claim 1 wherein:

The self-service rule set includes a self-service set and a business rule; wherein the self-service set includes all available self-service identifiers, each available self-service corresponds to one business rule, and each business rule includes at least one rule factor,

When the target trip meets all the business rules of a self-service, the client device determines that the self-service is a self-service that can be handled by the target trip.
The method according to claim 1, wherein the step of the client device identifying the target travel of the user based on the travel information of the user comprises:

The client device pre-configures a trip identification rule, and the rule factor of the trip identification rule includes an airline, a current terminal, a flight date, and a ticket status that support the processing;

The client device selects a trip with the highest degree of matching with the trip identification rule from the trip obtained according to the travel information of the user.
The method of claim 3 wherein:

If the itinerary is not selected according to the current itinerary recognition rule, a new itinerary recognition rule is formed by reducing the rule factor included in the current itinerary recognition rule to filter out the new itinerary from the itinerary obtained according to the user's itinerary information. Identify the itinerary of the rule match.
The method of claim 4 wherein:

If more than one stroke is selected, the stroke that is later than the current time and closest to the current time is selected from the selected strokes as the target stroke;

If the selected trip is one, the filtered trip is taken as the target trip.
The method according to claim 1, wherein the step of the client device digitizing the value information of the user to obtain self-service corresponding to the value information of the digitized user comprises:

Pre-configure the correspondence between the user's numerical value and self-service;

Convert the frequent flyer information and the airline's defined identity to the passenger into a numerical value, taking the highest numerical value as the numerical value of the current user;

Get self-service from the value of the current user value from all available self-services.
The method according to claim 1, wherein the step of the client device pushing the obtained self-service to the user comprises:

When more than one self-service is obtained, the push value of each self-service is separately calculated based on the preset push rule, and each self-service is pushed to the user according to the push value.
The method according to claim 7, wherein the preset pushing rule is: calculating self-service according to the self-service basic value, the self-service value of the deployment, the added value of the self-service promotion, and the weight of each value. Push value

Among them, self-service push value = first weight value * self-service basic value + second weight value * self-service value of deployment + third weight value * self-service promotion value added;

The first weight is the weight of the self-service basic value, the second weight is the weight of the self-service value of the deployment, and the second weight is the weight of the self-service promotion added value.
A client device for pushing self-service, characterized in that the device comprises:

An obtaining module, which acquires, according to the identity of the user or the ticket identifier, the travel information and the value information of the user, where the value information includes the frequent flyer information and the identity identifier defined by the airline for the passenger;

The trip calculation module identifies the target travel of the user according to the travel information of the user, and obtains a self-service that can be handled for the target trip according to the rule set of the self-service;

The value calculation module digitizes the value information of the user to obtain a self-service corresponding to the value information of the user after the digitization process;

Pushing the module to push the self-service obtained to the user.
The client device of claim 9 wherein:

The self-service rule set includes a self-service set and a business rule; wherein the self-service set includes all available self-service identifiers, each available self-service corresponds to one business rule, and each business rule includes at least one rule factor,

When the target trip meets all the business rules of a self-service, the trip calculation module determines that the self-service is a self-service that can be handled by the target trip.
The client device of claim 9, wherein the trip calculation module is further configured to:

Pre-configuring the itinerary identification rule, the rule factor of the itinerary recognition rule includes the airline supporting the handling, the current terminal, the flight date, and the ticket status;

The trip with the highest matching degree with the trip recognition rule is selected from the trip obtained according to the travel information of the user.
The client device of claim 11, wherein the trip calculation module is further configured to:

If the itinerary is not selected according to the current itinerary recognition rule, a new itinerary recognition rule is formed by reducing the rule factor included in the current itinerary recognition rule to filter out the new itinerary from the itinerary obtained according to the user's itinerary information. Identify the itinerary of the rule match.
The client device of claim 12, wherein the trip calculation module is further configured to:

If more than one stroke is selected, the stroke that is later than the current time and closest to the current time is selected from the selected strokes as the target stroke;

If the selected trip is one, the filtered trip is taken as the target trip.
The client device of claim 9, wherein the value calculation module is configured to:

Pre-configure the correspondence between the user's numerical value and self-service;

Convert the frequent flyer information and the airline's defined identity to the passenger into a numerical value, taking the highest numerical value as the numerical value of the current user;

Get self-service from the value of the current user value from all available self-services.
The client device of claim 9, wherein the push module is configured to:

When more than one self-service is obtained, the push value of each self-service is separately calculated based on the preset push rule, and each self-service is pushed to the user according to the push value.
The client device according to claim 15, wherein the preset push rule is: calculating, according to the self-service basic value, the self-service value of the deployment, the added value of the self-service promotion, and the weight of each value. Push value of self-service;

Among them, self-service push value = first weight value * self-service basic value + second weight value * self-service value of deployment + third weight value * self-service promotion value added;

The first weight is the weight of the self-service basic value, the second weight is the weight of the self-service value of the deployment, and the second weight is the weight of the self-service promotion added value.
A client device for pushing self-service, comprising one or more processors and a storage medium storing operation instructions, when executing an operation instruction in the storage medium, the processor performs the following steps:

Obtaining travel information and value information of the user from the server according to the identity of the user or the ticket identifier, the value information including frequent flyer information and an identity identifier defined by the airline for the passenger;

Identifying a target trip of the user according to the travel information of the user, and obtaining a self-service that can be handled for the target trip according to a rule set of the self-service;

Numerically processing the value information of the user to obtain a self-service corresponding to the value information of the user after the digitization process;

Push the self-service obtained to the user.
The client device of claim 17 wherein:

The self-service rule set includes a self-service set and a business rule; wherein the self-service set includes all available self-service identifiers, each available self-service corresponds to one business rule, and each business rule includes at least one rule factor,

When the target trip meets all the business rules of a self-service, the processor determines that the self-service is a self-service that can be handled by the target trip.
The client device of claim 17, wherein the processor is configured to perform the following steps:

Pre-configuring the itinerary identification rule, the rule factor of the itinerary recognition rule includes the airline supporting the handling, the current terminal, the flight date, and the ticket status;

The trip with the highest matching degree with the trip recognition rule is selected from the trip obtained according to the travel information of the user.
The client device of claim 19, wherein the processor is configured to perform the following steps:

If the itinerary is not selected according to the current itinerary recognition rule, a new itinerary recognition rule is formed by reducing the rule factor included in the current itinerary recognition rule to filter out the new itinerary from the itinerary obtained according to the user's itinerary information. Identify the itinerary of the rule match.
The client device of claim 20, wherein the processor is configured to perform the following steps:

If more than one stroke is selected, the stroke that is later than the current time and closest to the current time is selected from the selected strokes as the target stroke;

If the selected trip is one, the filtered trip is taken as the target trip.
The client device of claim 17, wherein the processor is configured to perform the following steps:

Pre-configure the correspondence between the user's numerical value and self-service;

Convert frequent flyer information and airline-defined passenger-identified identities into values, taking the highest number Value value as the numerical value of the current user;

Get self-service from the value of the current user value from all available self-services.
The client device of claim 17, wherein the processor is configured to perform the following steps:

When more than one self-service is obtained, the push value of each self-service is separately calculated based on the preset push rule, and each self-service is pushed to the user according to the push value.
The client device according to claim 23, wherein the preset push rule is: calculating, according to the self-service basic value, the self-service value of the deployment, the added value of the self-service promotion, and the weight of each value. Push value of self-service;

Among them, self-service push value = first weight value * self-service basic value + second weight value * self-service value of deployment + third weight value * self-service promotion value added;

The first weight is the weight of the self-service basic value, the second weight is the weight of the self-service value of the deployment, and the second weight is the weight of the self-service promotion added value.