CN113139889A - Method and device for recommending delay service, electronic equipment and storage medium - Google Patents
Method and device for recommending delay service, electronic equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the invention relates to the technical field of civil aviation, and discloses a method and a device for recommending a delay service, electronic equipment and a storage medium, wherein the method for recommending the delay service comprises the following steps: traversing the state information of all flights of the airport to judge whether flight delay exists; calling a flight number signal related to the flight delay when the flight delay is detected to exist; traversing the identity labels of all passengers according to the flight number information; and matching the delay service content according to the identity labels of all passengers and the delay service rule, and sending the delay service content to airport service personnel. According to the method for recommending the flight delay service, the flight with delay and the identity label of the corresponding passenger are obtained, the content of the flight delay service aiming at the passenger individuals and the whole flight is matched through the content, the unified service delivery in the past is replaced, the high-efficiency and accurate flight delay service development of airports and airlines is assisted, and the passenger service satisfaction degree is further improved.
Description
Technical Field
The invention relates to the technical field of civil aviation, in particular to a method and a device for recommending a delay service, electronic equipment and a storage medium.
Background
With the rapid development of the civil aviation industry, the frequency of people taking airplanes to go out is higher and higher, and the flight delay is always widely concerned by various circles. For airports and airlines, efforts are constantly made to improve the normal management level of flights so as to reduce flight delays as much as possible, but flight delays are inevitable because flights are often affected by various factors such as station weather, airline regulations, mechanical failures, airplane deployment, flight plans and the like. At present, more post-compensation methods are adopted to perform the flight delay service, for example, the post-compensation method is adopted to perform the user compensation, the service is provided by cooperating with an insurance company, and when the flight delay occurs, the flight delay compensation is performed on the user directly in a monetary manner. In addition to the above, airports also offer free dining opportunities to all users at night or at the time of a meal; this can also be considered compensation for the passenger. However, neither of the above approaches takes into account the differences between different passengers, which may result in less than satisfactory passengers when a flight delay occurs. Therefore, designing a solution capable of improving the satisfaction of passengers on the plane becomes a technical problem to be solved urgently by those skilled in the art.
Disclosure of Invention
Aiming at the defects, the embodiment of the invention discloses a method, a device, electronic equipment and a storage medium for recommending a flight delay service, which match more appropriate flight delay service for each passenger by acquiring flight information with flight delay, a corresponding identity label of the passenger and a preset flight delay service rule, and improve the satisfaction degree of the passenger taking an airplane.
The first aspect of the embodiment of the invention discloses a method for recommending a delay service, which comprises the following steps:
traversing the state information of all flights of the airport to judge whether flight delay exists;
calling a flight number signal related to the flight delay when the flight delay is detected to exist;
traversing the identity labels of all passengers according to the flight number information;
and matching corresponding delay service contents according to the identity labels of all passengers and a preset delay service rule, and sending the delay service contents to airport service personnel.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, before the matching of the corresponding delay service content according to the identity tags of all passengers and the preset delay service rule, the method further includes:
acquiring current airport information and navigation information, and determining a navigation service standard according to the airport information and the navigation information;
correspondingly, the matching of the corresponding delay service content according to the identity tags of all passengers and the preset delay service rule includes:
and matching corresponding delay service contents according to the identity labels of all passengers, the delay service standard and a preset delay service rule.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, after the sending the delay service content to the airport service personnel, the method further includes:
and when the airport service personnel are detected to check that the delay service content is passed, sending the delay service content to the corresponding passenger terminal.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, the content of the flight delay service includes one or more of a guest lobby, a meal, a hotel accommodation, a delivery service, a location-specific coupon, and a consumption coupon; after determining the corresponding passenger's delay service content according to the flight information and the passenger identity label, the method further comprises the following steps:
receiving service selection of the passenger for different service contents during the delay service;
and generating corresponding service data for the corresponding passenger according to the service selection.
As an alternative implementation, in the first aspect of the embodiments of the present invention, the identity tag includes a frequent flyer identity tag, an infant carrying tag, and a shipping tag; the identity label of the passenger is obtained through the following steps:
calling corresponding frequent visitor information according to the identity characteristic information of the passenger, and determining a frequent visitor identity tag of the passenger according to the frequent visitor information; the frequent traveler identity tag comprises a common traveler, a two-cabin traveler and a frequent traveler;
calling corresponding infant carrying information according to the identity characteristic information of the passenger, and determining an infant carrying label of the passenger according to the infant carrying information;
and calling the baggage consignment information of the corresponding passenger according to the identity characteristic information of the passenger, and determining the consignment label of the passenger according to the baggage consignment information.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, after the matching of the corresponding latency service content according to the identity tags of all passengers and the preset latency service rule, the method includes:
acquiring the quantity information of passengers with different identity labels;
and matching the corresponding number of airport service personnel according to the number information.
As an optional implementation manner, in the first aspect of the embodiment of the present invention, after traversing the identity tags of all passengers according to the flight number information, the method includes:
when the identity tag of the passenger is detected to be one of two-cabin passengers or frequent passengers, the image information of the corresponding passenger is transmitted to a preset airport service staff.
A second aspect of the embodiments of the present invention discloses a device for recommending a delay service, including:
a first traversal module: the system is used for traversing the state information of all flights of the airport to judge whether flight delay exists;
a calling module: when detecting that the flight delay exists, calling a flight number signal related to the flight delay;
a second traversal module: the identity tags are used for traversing all passengers according to the flight number information;
a service matching module: and the system is used for matching corresponding delay service contents according to the identity labels of all passengers and a preset delay service rule and sending the delay service contents to airport service personnel.
A third aspect of an embodiment of the present invention discloses an electronic device, including: a memory storing executable program code; a processor coupled with the memory; the processor calls the executable program code stored in the memory for executing the method for recommending the delay service disclosed by the first aspect of the embodiment of the invention.
A fourth aspect of the present invention discloses a computer-readable storage medium storing a computer program, where the computer program enables a computer to execute the method for recommending a latency service disclosed in the first aspect of the present invention.
Compared with the prior art, the embodiment of the invention has the following beneficial effects:
according to the method for recommending the flight delay service, the flight with delay and the identity label of the corresponding passenger are obtained, the content of the flight delay service aiming at the passenger individuals and the whole flight is matched through the content, the unified service delivery in the past is replaced, the high-efficiency and accurate flight delay service development of airports and airlines is assisted, and the passenger service satisfaction degree is further improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a schematic flow chart of a method for recommending a delay service according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of an apparatus for recommending a delay service according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that the terms "first", "second", "third", "fourth", and the like in the description and the claims of the present invention are used for distinguishing different objects, and are not used for describing a specific order. The terms "comprises," "comprising," and any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
For airports and airlines, efforts are constantly made to improve the normal management level of flights so as to reduce flight delays as much as possible, but flight delays are inevitable because flights are often affected by various factors such as station weather, airline regulations, mechanical failures, airplane deployment, flight plans and the like. Based on the above, the embodiment of the invention discloses a method, a device, electronic equipment and a storage medium for recommending a flight delay service, which are used for matching the flight delay service contents aiming at the individuals and the whole flight of passengers through acquiring the delayed flights and the identity labels of the corresponding passengers, replacing the conventional unified service delivery, assisting airports and airliners to efficiently and accurately develop the flight delay service and further improving the satisfaction degree of the passenger service.
Example one
Referring to fig. 1, fig. 1 is a flowchart illustrating a method for recommending a latency service according to an embodiment of the present invention. The method is suitable for intelligent equipment such as mobile phones and tablet computers with processing functions and computing equipment such as computers and servers, and even can be used as an image acquisition device with processing functions. As shown in fig. 1, the method for recommending a service based on a delay includes the following steps:
s101: the status information for all flights in the airport is traversed to determine if there is a flight delay.
The step is mainly to acquire the status information of all flights and determine whether flight delay exists or not according to the status information of the flights. Because the time delay service is matched only when the flight is abnormal, if the flight is normal, the time delay service is not matched, therefore, when the flight is detected to be in a normal state, waiting information is sent to the passenger to remind the user of carrying out patience waiting; this can reduce airport service costs to some extent. In order to further improve the user satisfaction, when the flight is detected to be in a normal state and the passenger is a passenger carrying a baby, the amusement park coupon can be sent to the passenger to provide the passenger with more various choices, the burden of children carrying passengers on the airplane is reduced, and the passenger satisfaction is further improved.
When data is called, flight information is called: the normal state of the flight includes "on-boarding", "off-boarding", "forward takeoff", "boarding at a station", "urging boarding", "arriving at a station", "sliding back", "boarding completion", "boarding", "taking-off", "arriving", and the like. Abnormal status of flight: i.e., abnormal status of flights, including "delayed", "cancelled", "back-up", "return", etc. Specific delay services are only required if an abnormal status of the flight is detected. The purpose of the flight information is to determine whether the flight service needs to be continuously executed, and if the flight has taken off, all flight services are suspended, or if the flight is in the above normal state, the corresponding flight service can be controlled to stop.
S102: when the existence of the flight delay is detected, a flight number signal related to the flight delay is called. S103: and traversing the identity labels of all passengers according to the flight number information.
The two steps are mainly used for acquiring basic information needed by subsequent data calling, matching corresponding passenger information by calling flight numbers with flight delay, and acquiring the passenger information, namely acquiring more-dimensional information content by the identity label or acquiring the identity label related to the passenger, so that an airport can know the condition of the passenger more conveniently; when the passenger enters the airport for standby, the identity tag is acquired correspondingly, and the identity tag is associated with the passenger.
More preferably, the identity tag comprises a frequent visitor identity tag, an infant carrying tag and a consignment tag; the identity label of the passenger is obtained through the following steps:
calling corresponding frequent visitor information according to the identity characteristic information of the passenger, and determining a frequent visitor identity tag of the passenger according to the frequent visitor information; the frequent traveler identity tag comprises a common traveler, a two-cabin traveler and a frequent traveler;
calling corresponding infant carrying information according to the identity characteristic information of the passenger, and determining an infant carrying label of the passenger according to the infant carrying information;
and calling the baggage consignment information of the corresponding passenger according to the identity characteristic information of the passenger, and determining the consignment label of the passenger according to the baggage consignment information.
Specifically, the frequent flyer identity tag is a class of a space, and the class of the space in the embodiment of the application is a physical space of a passenger ticket of a flyer, including an economy space, a business space and a first class space; federation level: frequent passenger information of a passenger airline alliance, such as an astronomical alliance, a starry sky alliance, an atlantoarthat and the like. Frequent visitor information: airline frequent flyer information for passengers. Whether to carry the baby: whether the passenger carries an infant. Whether to consign luggage: whether the passenger checked in the baggage. The class level of the passenger is a business class or a first class, and the passenger identity label is added with a high-end passenger. The alliance level of the passengers is a non-common card, and high-end passengers are added to the passenger identity labels; the frequent passenger information of the passenger is a non-common card, and the passenger identity tag is added with a high-end passenger; whether the passenger carries the baby is marked as yes, and the identity tag of the passenger is added with the baby carrying passenger; whether the passenger consigns the luggage is marked as yes, and the passenger identity tag is added with luggage consignment.
Specifically, the system calls the airport ground service guarantee data center station through the certificate number, and then can obtain passenger travel data and delay service arrangement data. If the interface is called successfully and data is returned, the data returned by the interface is analyzed, such as the fields of the flight information, the flight abnormal state, the delayed service arrangement, the cabin level, the alliance level, the frequent flyer information, the infant carrying or not, the luggage carrying or not and the like. And if the calling interface fails or no data is returned, the analysis is finished. The corresponding delay service can be matched for the user through the label information, and because whether the passenger carries a baby and luggage has great influence on the user, the passenger needs to be extracted separately to serve as a label matched with the delay service, so that more accurate delay service can be provided, and not only uniform and undifferentiated service is provided for all users, but also the feeling of each passenger cannot be taken care of.
S104: and matching corresponding delay service contents according to the identity labels of all passengers and a preset delay service rule, and sending the delay service contents to airport service personnel.
Specifically, different flight delay services are matched according to different passenger identities and different flight information, for example, when a flight is in a cancelled state, a user needs to provide a change sign, accommodation arrangement and the like, and when the flight is in a standby state or a return state, the user can directly follow the whole arrangement of an airport or an airline company.
Further, the navigation service comprises one or more of visitors rest hall, meal, accommodation guide, vehicle supply guide, navigation rest hall and children amusement facility coupon information. Matching different delay services according to different identity labels, for example, when an infant carrying passenger exists, issuing a discount coupon of a child amusement facility to the infant carrying passenger; when the passenger is a high-end passenger, namely a business class or first class user, the passenger is matched with a VIP waiting hall and more special food.
More preferably, before the matching of the corresponding delay service content according to the identity tags of all the passengers and the preset delay service rule, the method further includes:
acquiring current airport information and navigation information, and determining a navigation service standard according to the airport information and the navigation information;
correspondingly, the matching of the corresponding delay service content according to the identity tags of all passengers and the preset delay service rule includes:
and matching corresponding delay service contents according to the identity labels of all passengers, the delay service standard and a preset delay service rule.
The content is to adapt to richer airports and navigation departments, and different airports and different navigation departments have unique requirements due to different budgets and different scales, for example, a small airport may not provide a particularly targeted navigation delay service due to insufficient hands, and mainly provides a uniform broadcast service; but large airports are different, and the large airports can adapt to richer passenger requirements due to more hands; more abundant delay service is provided by setting more various contents.
More preferably, after the sending the delay service content to the airport service personnel, the method further comprises:
and when the airport service personnel are detected to check that the delay service content is passed, sending the delay service content to the corresponding passenger terminal. Namely, the airport guarantee unit is required to manually check the service content during the time of carrying out the aviation delay service; the airline company is also required to participate in auditing to further confirm the accuracy of service content and service budget because of the expense settlement of the airline company; meanwhile, the airport security organization also needs to inform the service provider of the relevant service information, and when the service provider prepares for service, such as a vehicle arrives at a pick-up address, the airport security organization informs the passenger of going to a designated service location to pick up the service
More preferably, the navigation service content comprises one or more of a visitors lobby, meal, hotel accommodations, delivery services, special site coupons and consumption coupons; after determining the corresponding passenger's delay service content according to the flight information and the passenger identity label, the method further comprises the following steps:
receiving service selection of the passenger for different service contents during the delay service;
and generating corresponding service data for the corresponding passenger according to the service selection.
Generating corresponding delay service data for the service content selected by the passenger according to the service selection: in the embodiment of the application, personalized service contents can be provided according to the service preference selected by the passenger on the service all-in-one machine and the mobile phone terminal, and more accurate service recommendation can be provided for the passenger in subsequent trips according to the service preference of the passenger. For example, when the hotel type or the house type selected by a high-end passenger in one time of the delay service is used, the service content can be recorded, and the corresponding service content is directly matched when the delay service is generated next time, so that the delay service quality is improved.
More preferably, after the matching of the corresponding delay service content according to the identity tags of all the passengers and the preset delay service rule, the method includes:
acquiring the quantity information of passengers with different identity labels;
and matching the corresponding number of airport service personnel according to the number information. More preferably, after traversing the identity tags of all passengers according to the flight number information, the method includes:
when the identity tag of the passenger is detected to be one of two-cabin passengers or frequent passengers, the image information of the corresponding passenger is transmitted to a preset airport service staff.
In the above two embodiments, in order to further improve the work efficiency of the airport, when the airport passenger classification system is implemented, the passenger classification can be performed according to different labels, for example, if the number of people who have consignment baggage labels is large, the corresponding number of airport service personnel are matched for service; when the number of consignments is a first preset threshold, the number of service personnel in the matched airport is 5; when the number of consignments is a second preset threshold, matching airport service personnel to 7; (the numbers are merely exemplary and not actual operations are performed in accordance with the numbers); every two high-end passengers are matched with an airport service staff; typically, passengers match an airport attendant every 10 people. Besides the matching mode, when one person is a two-cabin passenger, a baby carrying passenger and a baggage carrying passenger, the passenger can be matched with one airport service personnel to carry out individual service, so that the service satisfaction is improved. And for high-end passengers such as passengers in two cabins and frequent passengers, when the information is sent to airport service personnel, the image information shot when the airport service personnel pass through security check can be sent to the airport service personnel, so that the accuracy of finding corresponding characters by the airport service personnel can be greatly improved. Because the airport service personnel are difficult to match the corresponding personnel through the identity card pictures, and the airport service personnel can provide more abundant information for matching by acquiring the image information of the corresponding personnel on the same day, for example, the airport service personnel can recognize and match through clothes, the hairstyle of the people on the same day and the like.
For promoting passenger's trip to experience, for the time delay passenger provides more accurate service, need obtain carrying out detailed analysis of flight information, it produces different influences to the passenger to postpone for the time length if the flight is different: when the delay time is less than half an hour, the updated flight information of the flights needs to be informed to the passengers in time; when the delay time is 1 hour to 2 hours, providing food service for passengers at a dinner time point according to the flight state and the reason for causing the abnormity in combination with the service standard of an airline company; when the delay time exceeds 6 hours, according to the rules of the civil aviation bureau, according to the flight state and the reason of causing the abnormity, the service standard of the airline company is combined, and the accommodation and delivery service is provided for the passengers. And matching different service conditions and service strength, namely the issuing amount of the consumption coupon or the discount coupon according to different delay time lengths.
Specifically, when the scheme of the embodiment of the present invention is implemented, corresponding delay services of different identity tags under different service arrangements may be preset, and then the passenger identity tag obtained in step S103 is recommended in practical application. The corresponding delayed service configuration of the identity tag under different service arrangements is shown in table one:
watch 1
The embodiment of the invention uses the configuration of the table I, when the acquired service arrangement is empty, the configuration information of the table without service arrangement is acquired, the label changing guide service in the basic service configuration is added into the personalized delay service, and the passenger label obtained in S103 is traversed, if the identity label corresponding to the service arrangement is configured with the delay service and the passenger does not have the delay service in the personalized delay service, the identity label is added into the personalized delay service, otherwise, the delay service is ignored. And when all the passenger labels are traversed, the personalized delay service returns the recommendation to the passenger.
Other embodiments of the present invention use the table one configuration, and the service arrangement obtained may be one of "meal", "accommodation", "supply car", or a combination of any of them. And acquiring configuration information of corresponding columns of all service arrangements from the configuration of the table I, traversing the passenger tag obtained in S103, adding the identity tag corresponding to the service arrangement into the personalized delay service if the delay service is configured and the passenger personalized delay service does not have the delay service, and otherwise, ignoring the delay service. And when all the passenger labels are traversed, the personalized delay service returns the recommendation to the passenger.
The scheme of the embodiment of the invention improves the service satisfaction through the processes of acquisition of flight and passenger information, data analysis, matching of service standards of different airports/navigation departments, triggering of service recommendation and assignment of tasks for specified posts. According to the method for recommending the flight delay service, the flight with delay and the identity label of the corresponding passenger are obtained, the content of the flight delay service aiming at the passenger individuals and the whole flight is matched through the content, the unified service delivery in the past is replaced, the high-efficiency and accurate flight delay service development of airports and airlines is assisted, and the passenger service satisfaction degree is further improved.
Example two
Referring to fig. 2, fig. 2 is a schematic structural diagram of a device for recommending a latency service according to an embodiment of the present invention. As shown in fig. 2, the apparatus for recommending the delay service may include:
the first traversal module 21: the system is used for traversing the state information of all flights of the airport to judge whether flight delay exists;
the retrieval module 22: when detecting that the flight delay exists, calling a flight number signal related to the flight delay;
the second traversal module 23: the identity tags are used for traversing all passengers according to the flight number information;
the service matching module 24: and the system is used for matching corresponding delay service contents according to the identity labels of all passengers and a preset delay service rule and sending the delay service contents to airport service personnel.
According to the method for recommending the flight delay service, the flight with delay and the identity label of the corresponding passenger are obtained, the content of the flight delay service aiming at the passenger individuals and the whole flight is matched through the content, the unified service delivery in the past is replaced, the high-efficiency and accurate flight delay service development of airports and airlines is assisted, and the passenger service satisfaction degree is further improved.
EXAMPLE III
Referring to fig. 3, fig. 3 is a schematic structural diagram of an electronic device according to an embodiment of the disclosure. The electronic device may be a computer, a server, or the like, and may also be an intelligent device such as a mobile phone, a tablet computer, a monitoring terminal, or the like, and an image acquisition device having a processing function. As shown in fig. 3, the electronic device may include:
a memory 510 storing executable program code;
a processor 520 coupled to the memory 510;
the processor 520 calls the executable program code stored in the memory 510 to execute part or all of the steps in the method for recommending the aviation delay service in the first embodiment.
The embodiment of the invention discloses a computer-readable storage medium which stores a computer program, wherein the computer program enables a computer to execute part or all of the steps in the method for recommending the delay service in the first embodiment.
The embodiment of the invention also discloses a computer program product, wherein when the computer program product runs on a computer, the computer is enabled to execute part or all of the steps in the method for recommending the delay service in the first embodiment.
The embodiment of the invention also discloses an application publishing platform, wherein the application publishing platform is used for publishing the computer program product, and when the computer program product runs on a computer, the computer is enabled to execute part or all of the steps in the method for recommending the delay service in the first embodiment.
In various embodiments of the present invention, it should be understood that the sequence numbers of the processes do not mean the execution sequence necessarily in order, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present invention.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated units, if implemented as software functional units and sold or used as a stand-alone product, may be stored in a computer accessible memory. Based on such understanding, the technical solution of the present invention, which is a part of or contributes to the prior art in essence, or all or part of the technical solution, can be embodied in the form of a software product, which is stored in a memory and includes several requests for causing a computer device (which may be a personal computer, a server, a network device, or the like, and may specifically be a processor in the computer device) to execute part or all of the steps of the method according to the embodiments of the present invention.
In the embodiments provided herein, it should be understood that "B corresponding to a" means that B is associated with a from which B can be determined. It should also be understood, however, that determining B from a does not mean determining B from a alone, but may also be determined from a and/or other information.
Those of ordinary skill in the art will appreciate that some or all of the steps of the methods of the embodiments may be implemented by hardware instructions associated with a program, which may be stored in a computer-readable storage medium, such as a Read-Only Memory (ROM), a Random Access Memory (RAM), a Programmable Read-Only Memory (PROM), an Erasable Programmable Read-Only Memory (EPROM), a One-time Programmable Read-Only Memory (OTPROM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), a Compact Disc Read-Only Memory (CD-ROM), or other Memory, a CD-ROM, or other disk, or a combination thereof, A tape memory, or any other medium readable by a computer that can be used to carry or store data.
The method, the apparatus, the electronic device, and the storage medium for recommending a delay service disclosed in the embodiments of the present invention are described in detail above, and a specific example is applied in the description to explain the principle and the implementation of the present invention, and the description of the above embodiments is only used to help understanding the method and the core idea of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.
Claims (10)
1. A method for deferral service recommendation, comprising:
traversing the state information of all flights of the airport to judge whether flight delay exists;
calling a flight number signal related to the flight delay when the flight delay is detected to exist;
traversing the identity labels of all passengers according to the flight number information;
and matching corresponding delay service contents according to the identity labels of all passengers and a preset delay service rule, and sending the delay service contents to airport service personnel.
2. The method of claim 1, wherein before the matching of the corresponding delay service content according to the identity tags of all passengers and the preset delay service rule, the method further comprises:
acquiring current airport information and navigation information, and determining a navigation service standard according to the airport information and the navigation information;
correspondingly, the matching of the corresponding delay service content according to the identity tags of all passengers and the preset delay service rule includes:
and matching corresponding delay service contents according to the identity labels of all passengers, the delay service standard and a preset delay service rule.
3. The method of claim 1, further comprising, after said sending the delay service content to airport service personnel:
and when the airport service personnel are detected to check that the delay service content is passed, sending the delay service content to the corresponding passenger terminal.
4. The method of claim 1, wherein the latency service content comprises one or more of a visitors lobby, meal, hotel accommodations, pickup services, venue-specific coupons, consumer coupons; after determining the corresponding passenger's delay service content according to the flight information and the passenger identity label, the method further comprises the following steps:
receiving service selection of the passenger for different service contents during the delay service;
and generating corresponding service data for the corresponding passenger according to the service selection.
5. The method of deferral service recommendation of any one of claims 1-4, wherein said identity tag comprises a frequent flyer identity tag, an infant carrier tag, and a shipping tag; the identity label of the passenger is obtained through the following steps:
calling corresponding frequent visitor information according to the identity characteristic information of the passenger, and determining a frequent visitor identity tag of the passenger according to the frequent visitor information; the frequent traveler identity tag comprises a common traveler, a two-cabin traveler and a frequent traveler;
calling corresponding infant carrying information according to the identity characteristic information of the passenger, and determining an infant carrying label of the passenger according to the infant carrying information;
and calling the baggage consignment information of the corresponding passenger according to the identity characteristic information of the passenger, and determining the consignment label of the passenger according to the baggage consignment information.
6. The method of claim 5, wherein after matching the corresponding delay service content according to the identity tags of all passengers and the preset delay service rule, the method comprises:
acquiring the quantity information of passengers with different identity labels;
and matching the corresponding number of airport service personnel according to the number information.
7. The method of claim 5, wherein after traversing the identity tags of all passengers according to the flight number information, comprising:
when the identity tag of the passenger is detected to be one of two-cabin passengers or frequent passengers, the image information of the corresponding passenger is transmitted to a preset airport service staff.
8. An apparatus for deferral service recommendation, comprising:
a first traversal module: the system is used for traversing the state information of all flights of the airport to judge whether flight delay exists;
a calling module: when detecting that the flight delay exists, calling a flight number signal related to the flight delay;
a second traversal module: the identity tags are used for traversing all passengers according to the flight number information;
a service matching module: and the system is used for matching corresponding delay service contents according to the identity labels of all passengers and a preset delay service rule and sending the delay service contents to airport service personnel.
9. An electronic device, comprising: a memory storing executable program code; a processor coupled with the memory; the processor calls the executable program code stored in the memory for performing the method of deferral service recommendation of any one of claims 1 to 7.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program, wherein the computer program causes a computer to execute the method of deferral service recommendation of any one of claims 1 to 7.
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| CN202110324478.XA CN113139889A (en) | 2021-03-25 | 2021-03-25 | Method and device for recommending delay service, electronic equipment and storage medium |
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| CN202110324478.XA CN113139889A (en) | 2021-03-25 | 2021-03-25 | Method and device for recommending delay service, electronic equipment and storage medium |
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