WO2017017939A1 - Système de gestion de client, procédé de gestion de client et programme de gestion de client - Google Patents

Système de gestion de client, procédé de gestion de client et programme de gestion de client Download PDF

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Publication number
WO2017017939A1
WO2017017939A1 PCT/JP2016/003422 JP2016003422W WO2017017939A1 WO 2017017939 A1 WO2017017939 A1 WO 2017017939A1 JP 2016003422 W JP2016003422 W JP 2016003422W WO 2017017939 A1 WO2017017939 A1 WO 2017017939A1
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WO
WIPO (PCT)
Prior art keywords
customer
authentication
facility
history
identification medium
Prior art date
Application number
PCT/JP2016/003422
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English (en)
Japanese (ja)
Inventor
西田　幸雄
高橋　一徳
郁子 駒込
Original Assignee
Ｎｅｃソリューションイノベータ株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Priority to JP2017531013A priority Critical patent/JPWO2017017939A1/ja
Publication of WO2017017939A1 publication Critical patent/WO2017017939A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G06F21/34—User authentication involving the use of external additional devices, e.g. dongles or smart cards
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the present invention relates to a customer management system, a customer management method, and a customer management program for managing a customer who contacts a customer destination facility due to information presented by the customer source facility and a reward due to the customer.
  • affiliate-programs that publish performance-reward-type advertisements in cooperation with advertisers of websites and weblogs are widely practiced. Specifically, in the affiliate program, when a third party purchases a product through a posted advertisement, a predetermined reward is paid from the advertiser to the operator.
  • Patent Document 1 describes a system for tracking whether or not a customer has visited a designated place of a store based on an affiliate advertisement on the Internet.
  • an IC card mounted on a portable terminal is read by a card reader installed at a designated place in a store, and the URL (Uniform Resource Locator) for sending the card ID and the card reader ID is used.
  • the URL Uniform Resource Locator
  • advertisements on the Internet as described in Patent Document 1 are advertisements that are displayed when browsing other information, so the degree of attention of the user is low, and the effect is sufficiently achieved. It is hard to say that they are able to demonstrate.
  • an advertisement provided in an actual store or the like (facility) that the customer intentionally visits can be said to be more effective because the reliability of the customer is higher than an advertisement on the Internet.
  • a greater effect can be expected for customers who share a common field of interest by mutually posting advertisements of the other party among stores related to the field.
  • the advertiser can receive a reward when the advertiser's store contact (visit) is made by an advertisement posted at a store or the like that the customer actually visited. It is preferable that there is a mechanism. And it is desired that the success fee by the advertisement provided in such an actual store etc. can be managed without imposing a burden on an advertiser and an advertisement publisher.
  • the present invention places a burden on the advertiser and the advertiser when a contact is made with the advertiser's store due to an advertisement posted at a facility where the customer actually visited. It is an object to provide a customer management system, a customer management method, and a customer management program that can be managed without any problems.
  • a customer management system includes an authentication device that authenticates an identification medium of a customer who visits each facility, a device information storage unit that stores the authentication device and a facility where the authentication device is installed, and an authentication device.
  • an authentication history of a customer who is authenticated at a facility where the authentication device is installed an authentication history storage unit that stores an authentication device ID of the authentication device, an identification medium ID of the authenticated customer, and an authentication date in association with each other, and the facility
  • An output unit that is provided together with the authentication device and outputs an advertisement of the customer facility; an authentication history registration unit that generates an authentication history and registers it in the authentication history storage unit when the authentication device authenticates the customer identification medium;
  • An authentication history specifying unit for specifying an authentication history whose authentication date is in the past from the authentication history storage unit among authentication histories that coincide with the target authentication history and the identification medium ID newly registered in the authentication history storage unit,
  • the history identifying unit refers to the device information storage unit, identifies the customer facility of the target authentication history, identifies the customer source facility
  • the output unit provided together with the authentication device for authenticating the identification medium of the customer who visited each facility outputs the advertisement of the customer destination facility, and the authentication history registration unit is the customer of the authentication device.
  • the authentication history that associates the authentication device ID of the authentication device, the identification medium ID of the authenticated customer, and the authentication date and time is generated and registered in the authentication history storage unit.
  • the authentication history with the past authentication date / time is specified from the authentication history storage unit, and the authentication history specifying unit Referring to the device information storage unit that stores the device and the facility where the authentication device is installed in association with each other, specify the customer destination facility of the target authentication history and specify the customer source facility from the past authentication history , Sent from customer Characterized in that it identifies the customer guiding information to the previous facility.
  • the customer management program stores the authentication history in which the identification medium ID and the authentication date / time of the customer authenticated by the authentication device provided in each facility are associated with the authentication device ID of the authentication device.
  • a destination facility of the target authentication history with reference to the process of identifying the past authentication history from the authentication history storage unit and the device information storage unit that stores the authentication device and the facility where the authentication device is installed in association with each other And identifying the customer source facility from the past authentication history and identifying the customer information from the customer source facility to the customer destination facility. And butterflies.
  • a reward for the contact is imposed on the advertiser and the advertiser. Can manage without.
  • FIG. 1 is a block diagram showing an embodiment of a customer management system according to the present invention.
  • the customer management system of this embodiment includes an authentication system 10a and an authentication system 10b, a device information storage unit 20, a reward relationship storage unit 30, an authentication history storage unit 40, and an authentication history specifying unit 50.
  • Each authentication system includes an authentication device 11, an output unit 12, and an authentication history registration unit 13.
  • the customer management system includes two authentication systems, but the number of authentication systems is not limited to two, and may be three or more. Since the configuration included in each authentication system is the same, the configuration of the authentication system 10a will be described here, and the description of the configuration of the authentication system 10b will be omitted.
  • the authentication device 11 authenticates the identification medium of the customer who has visited each facility.
  • the term “facility” refers to a place where some kind of product or service is provided to a customer, regardless of whether it is permanent or temporary.
  • the facility does not necessarily require a building, and may be a place specified by equipment temporarily provided outdoors, for example. Below, in order to simplify description, the case where the authentication system 10a is provided in the store A and the authentication system 10b is provided in the store B will be described.
  • the customer identification medium indicates a medium used for identifying a customer who visits a facility and a device including the medium.
  • Examples of customer identification media include terminals and IC cards carried by customers.
  • the authentication device 11 can authenticate the customer identification medium, the contents thereof are arbitrary.
  • the authentication device 11 may be realized by an IC card reader, for example.
  • the authentication apparatus 11 may receive the customer's response with respect to the beacon to send, and may authenticate the customer's portable terminal.
  • the authentication device 11 may be an image recognition device that authenticates a customer identification medium from a photographed image. Specifically, the authentication device 11 identifies an identification medium from an image taken in the vicinity of a position where an advertisement is output, and identifies the customer from the identified customer identification medium or an image displayed on the identification medium. The medium may be authenticated. This image may be an image taken by the authentication device 11 itself or an image taken by a separately provided camera (not shown). For example, when an image of a mobile terminal on which a predetermined pattern is displayed is captured, the authentication device 11 identifies the mobile terminal from the image, recognizes the pattern displayed on the mobile terminal, and The identification medium may be authenticated.
  • the customer identification medium may be authenticated using a user interface in which the authentication device 11 and an output unit 12 described later cooperate.
  • the customer's identification medium may be authenticated using an interactive projection system (hereinafter referred to as IPS) that recognizes the customer's gesture.
  • IPS interactive projection system
  • the output unit 12 is realized by a movable projector that projects an advertisement in accordance with the movement of an object detected using a 3D sensor.
  • the authentication apparatus 11 may authenticate a customer's identification medium by image-recognizing the detected target object. For example, when a portable terminal displaying a predetermined pattern is placed at a spot where an IPS for displaying an advertisement is placed, the authentication device 11 recognizes the pattern and authenticates the customer's identification medium. Good.
  • the authentication device 11 may distribute information related to the displayed advertisement (for example, the content of the advertisement, information of the advertiser, etc.) to the authenticated customer identification medium.
  • the delivery method is arbitrary.
  • the authentication device 11 may detect a predetermined operation performed on the displayed advertisement and specify the distribution content according to the operation.
  • the authentication device 11 may distribute the contents of the advertisement to the identification medium by short-range wireless communication at the timing when the customer identification medium is authenticated.
  • the output unit 12 outputs information such as advertisements for each facility.
  • the output unit 12 is realized by, for example, a projector device or a display device.
  • the output unit 12 is provided in each facility together with the authentication device 11, and particularly displays an advertisement for a customer destination facility. That is, in this embodiment, each facility is provided with an output unit 12 that displays an advertisement of a customer destination facility and an authentication device 11 that authenticates a customer who has a high possibility of seeing the advertisement.
  • the authentication device 11 is installed in a range where the customer can visually recognize the advertisement output by the output unit 12, and the authentication device 11 authenticates the identification medium of the customer. It is preferable to do.
  • the above-described IPS can be said to be more preferable because information presentation such as advertisement and customer authentication can be realized in cooperation with each other.
  • the authentication history registration unit 13 When the authentication device 11 authenticates the customer identification medium, the authentication history registration unit 13 generates a customer authentication history and registers it in the authentication history storage unit 40.
  • the authentication history includes identification information of the authentication device 11 (hereinafter referred to as an authentication device ID), identification information of an authenticated customer identification medium (hereinafter referred to as an identification medium ID), and authentication date and time.
  • the authentication history registration unit 13 may directly register the authentication history in the authentication history storage unit 40.
  • the authentication history registration unit 13 may request a means for managing the authentication history storage unit 40 (not shown) to register the authentication history. May be.
  • the authentication history registration unit 13 is realized by a computer constituting each authentication system.
  • the device information storage unit 20 stores the authentication device 11 and the facility where the authentication device is installed in association with each other.
  • FIG. 2 is an explanatory diagram illustrating an example of information stored in the device information storage unit 20.
  • the table illustrated in FIG. 2 can also be referred to as a position information management table because it manages the position where the authentication device is installed.
  • the remuneration relationship storage unit 30 stores a remuneration relationship that stipulates a remuneration to be paid according to the customer sending performance from one facility to the other facility.
  • the remuneration relationship storage unit 30 provides a remuneration relationship that stipulates a remuneration for a customer source facility that is a facility for posting an advertisement and sending a customer to a customer destination facility from a customer destination facility that is an advertiser.
  • the reward relationship is information in which the contents of the reward are associated with the relationship between the customer destination facility that is the payment source of the reward and the customer source facility that is the payment destination of the reward.
  • the reward relationship is determined in advance between the facility owners, and the contents are stored in the reward relationship storage unit 30. This reward relationship may be determined mutually, or may be determined in one direction.
  • FIG. 3 is an explanatory diagram showing an example of the reward relationship stored in the reward relationship storage unit 30.
  • a 10% affiliate fee is set as a reward between the store A as a customer source facility and the store B as a customer destination facility.
  • the reward is determined by a ratio, but the reward arrangement is not limited to the ratio, and it is possible to determine arbitrary contents such as a direct amount and points.
  • the table illustrated in FIG. 3 can also be referred to as an affiliate management table because it manages affiliate fees between companies that have signed a mutual customer contract.
  • the reward relationship storage unit 30 may store an affiliate target period that defines the payment time of the reward.
  • the authentication history specifying unit 50 which will be described later, specifies the customer information, if the authentication date and time is an affiliate target period, it is determined that the reward is paid from the customer destination facility to the customer source facility.
  • the authentication history storage unit 40 stores the authentication history of customers who have been authenticated at the facility where the authentication device 11 is installed.
  • the authentication history is registered by the authentication history registration unit 13.
  • FIG. 4 is an explanatory diagram illustrating an example of an authentication history stored in the authentication history storage unit 40.
  • the example illustrated in FIG. 4 indicates that an authentication history in which an 8-digit identification medium ID, an authentication date and time, and an authentication device ID are associated with each other is registered.
  • the authentication history storage unit 40 may store information other than the identification medium ID, the authentication date and time, and the authentication device ID.
  • the table illustrated in FIG. 4 can also be called an authentication ID management table because it manages information for authenticating customers.
  • the authentication history specifying unit 50 authenticates the authentication date and time among the authentication histories whose authentication history (hereinafter referred to as target authentication history) matches the identification medium ID. Specifies the past authentication history from the authentication history storage unit 40.
  • the authentication history specifying unit 50 refers to the correspondence relationship between the authentication device and the facility stored in the device information storage unit 20, specifies the customer facility of the target authentication history, and sends the customer from the past authentication history.
  • the former facility is specified, and the customer information from the customer source facility to the customer destination facility is specified.
  • the authentication history specifying unit 50 specifies the first authentication history in which the authentication date is a past authentication history and the identification medium ID matches. Further, the authentication history specifying unit 50 specifies from the device information storage unit 20 that the authentication device ID “00002” of the third authentication history is installed in the store B (customer destination facility) and is specified. It is specified that the authentication device ID “00001” of the first authentication history is installed in the store A (customer source facility). And the authentication log
  • FIG. 5 is an explanatory diagram showing an example of a customer information management table that holds customer information.
  • the example shown in FIG. 5 indicates that the identification medium ID of the customer who sent the customer and the customer information are managed in association with each other. Further, the customer information illustrated in FIG. 5 indicates that the customer has been sent from the store A to the store B.
  • the authentication history specifying unit 50 based on the reward relationship stored in the reward relationship storage unit 30, the reward details (for example, the amount of reward) from the customer destination facility to the customer source facility Etc.) may be specified. Further, when the reward relationship storage unit 30 stores the affiliate target period described above, the authentication history specifying unit 50 pays the reward from the customer destination facility to the customer source facility when the authentication date and time is the affiliate target period. You may decide to do.
  • the authentication history specifying unit 50 may specify an individual based on the authenticated customer identification medium, and set predetermined preferential information (for example, preferential points) for the specified individual.
  • the authentication history specifying unit 50 may specify personal information from a storage unit (not shown) that stores the customer identification medium and personal information in association with each other.
  • the authentication history specifying unit 50 may specify a customer from the identification medium ID of the extracted authentication history and perform a predetermined service for the customer. By implementing such a service, it is possible to improve the motivation for the customer to use the facility where the present system is installed, thereby contributing to the improvement of the profit of the facility.
  • the authentication history specifying unit 50 is realized by a computer constituting the customer management system. Specifically, the authentication history specifying unit 50 is realized by a CPU of a computer that operates according to a program (customer management program). For example, the program may be stored in a storage unit (not shown) of a computer constituting the customer management system, and the CPU may read the program and operate as the authentication history specifying unit 50 according to the program.
  • a program customer management program
  • the device information storage unit 20, the reward relationship storage unit 30, and the authentication history storage unit 40 are realized by, for example, a magnetic disk device.
  • the device information storage unit 20, the reward relationship storage unit 30, and the authentication history storage unit 40 may each be realized as a single storage unit, or may be realized as one of the components of the server. Further, the customer management system according to the present invention may be configured by connecting two or more physically separated devices by wire or wireless.
  • the authentication device 11 and the authentication history specifying unit 50 may be realized by the same computer.
  • a computer in which an identification medium is specified from the captured image, and the process of authenticating the customer identification medium from the specified customer identification medium or the image displayed on the identification medium operates according to the above-described customer management program It may be realized by the CPU.
  • FIG. 6 is a flowchart showing an operation example of the customer management system of the present embodiment.
  • a case where an advertisement of the store B is output at the store A and a customer who is authenticated at the store A comes to the store B will be described.
  • the output unit 12 provided in the store A together with the authentication device 11 outputs an advertisement of the store B which is a customer destination facility (step S11).
  • the output unit 12 may refer to the reward relationship storage unit 30 and output an advertisement of a reward-related destination facility in which the installed facility is set as the source facility.
  • the authentication history registration unit 13 displays an authentication history in which the authentication device ID of the authentication device 11, the authenticated customer identification medium ID, and the authentication date / time are associated with each other. Register in the storage unit 40 (step S12).
  • the authentication history registration unit 13 registers the authentication history in the authentication history storage unit 40 (step S13).
  • the authentication history specifying unit 50 When the authentication history registration unit 13 of the store B generates and registers a new authentication history (target authentication history), the authentication history specifying unit 50 has an authentication date and time out of the authentication history in which the target authentication history matches the identification medium ID.
  • the past authentication history is specified from the authentication history storage unit 40 (step S14). Further, the authentication history specifying unit 50 refers to the device information storage unit 20, specifies the customer destination facility of the target authentication history, specifies the customer source facility from the specified past authentication history, and sends the customer source The customer information from the facility to the customer facility is specified (step S15).
  • the authentication history specifying unit 50 for example, pays a reward from the customer destination facility to the customer source facility when the date and time of authentication at the customer destination facility is the affiliate target period for the specified customer information. Judgment may be made.
  • the output unit 12 provided together with the authentication device 11 that authenticates the identification medium of the customer who visited each facility outputs an advertisement for the customer destination facility.
  • the authentication history registration unit 13 generates an authentication history and registers it in the authentication history storage unit 40 when the authentication device 11 authenticates the customer identification medium.
  • the authentication history specifying unit 50 specifies, from the authentication history storage unit 40, an authentication history whose authentication date and time is past among authentication histories whose identification medium IDs coincide with the newly registered target authentication history. Further, the authentication history specifying unit 50 refers to the device information storage unit 20, specifies the customer destination facility of the target authentication history, specifies the customer source facility from the specified past authentication history, and sends the customer source Specify customer information from facility to customer facility.
  • FIG. 7 is an explanatory diagram showing an example of a customer management system used in this specific example.
  • an IPS spot 100 a is provided in the store A
  • an IPS spot 100 b is provided in the store B.
  • a system provided in each IPS spot corresponds to the authentication system of the above-described embodiment.
  • the card reader 111 and the management terminal 113 correspond to the authentication device 11 and the authentication history registration unit 13 of the above-described embodiment
  • the movable projector 112 corresponds to the output unit 12 of the above-described embodiment
  • the authentication device 11 and the authentication history registration unit 13 of the above-described embodiment may be realized by a 3D sensor (not shown) and a management terminal 113 that are separately provided in the IPS spot 100a.
  • the mutual customer determination server 200 illustrated in FIG. 7 is a server including the device information storage unit 20, the authentication history storage unit 40, and the authentication history specifying unit 50 of the above-described embodiment.
  • the mutual customer determination server 200 stores, for example, a position information management table illustrated in FIG. 2 and an authentication ID management table illustrated in FIG.
  • the position information management table for example, information relating the ID of the installed authentication device and the store is set by the IPS installation company.
  • the affiliate server 300 illustrated in FIG. 7 is a server including the reward relationship storage unit 30 of the above-described embodiment.
  • the affiliate server 300 stores, for example, an affiliate management table illustrated in FIG.
  • an affiliate management table illustrated in FIG.
  • a customer affiliate fee between companies that have signed a mutual customer contract is set.
  • the affiliate server 300 may store a customer information management table illustrated in FIG.
  • the point server 400 illustrated in FIG. 7 is a server that manages points to be given to an individual who has been sent to the store B when the individual can be identified.
  • the point server 400 includes, for example, the authentication history specifying unit 50 of the above-described embodiment.
  • the movable projector 112 displays the advertisement of the store B as the affiliated store information.
  • the portable terminal 101 which is the identification medium of the customer C is also authenticated.
  • the management terminal 113 transmits the medium identification ID of the portable terminal 101 and the authentication device ID of the store A together with the authentication date and time to the mutual customer determination server 200 and requests registration of the authentication history.
  • the customer C visits the store A and places the mobile terminal (smartphone or the like) on the IPS or holds the IC card over the card reader 111, whereby the authentication history is transmitted to the mutual customer determination server 200.
  • the management terminal 113 may distribute the information of the store B to the mobile terminal as necessary.
  • the management terminal 113 sets the medium identification ID of the mobile terminal 101 and the authentication device ID of the store B similarly to the store A. It transmits to the mutual customer determination server 200 together with the authentication date and time, and requests registration of the authentication history.
  • the authentication system of the store B may not include the movable projector 112 corresponding to the output unit 12.
  • the mutual customer determination server 200 identifies customer information indicating that the customer C has moved from the store A to the customer B from the authentication history of the store A and the authentication history of the store B registered thereafter. Information is transmitted to the affiliate server 300.
  • the point server 400 performs a process of giving points to the customer C who specified the customer transmission.
  • the affiliate server 300 registers the received customer information and performs a process of paying an affiliate fee to the store A which is a customer company based on the customer information.
  • FIG. 8 is a block diagram showing an outline of a customer management system according to the present invention.
  • the customer management system according to the present invention includes an authentication device 81 (for example, an authentication device 11) for authenticating an identification medium (for example, a mobile terminal, an IC card, etc.) of a customer who has visited each facility (for example, a store), and an authentication device.
  • an authentication device 81 for example, an authentication device 11
  • an identification medium for example, a mobile terminal, an IC card, etc.
  • a device information storage unit 82 (for example, device information storage unit 20) that associates and stores the facility where the authentication device 81 is installed, and an authentication history of a customer who is authenticated at the facility where the authentication device 81 is installed
  • an authentication history storage unit 84 (for example, authentication history storage unit 40) that stores the authentication device ID of the authentication device 81, the authenticated customer identification medium ID, and the authentication date and time in association with each other, together with the authentication device in each facility
  • An output unit 85 (for example, the output unit 12) that is provided and outputs an advertisement of a customer destination facility and an authentication history storage unit that generates an authentication history when the authentication device 81 authenticates a customer identification medium
  • Authentication history registration unit 86 (for example, authentication history registration unit 13) registered in No. 4 and authentication history in which the identification medium ID matches the target authentication history newly registered in authentication history storage unit 84 is past
  • the authentication history specifying unit 87 (for example, the authentication history specifying unit 50) that specifies the authentication history from the authentication history storage
  • the authentication history specifying unit 87 refers to the device information storage unit 82, specifies the customer destination facility of the target authentication history, specifies the customer source facility from the past authentication history, and sends the customer destination from the customer source facility. Identify customer transit information.
  • the authentication device 81 identifies an identification medium (for example, a mobile terminal) from a captured image (for example, in the vicinity of a position where an advertisement is output), and displays it on the identified customer identification medium or the identification medium.
  • the customer identification medium may be authenticated from the obtained image (for example, a predetermined pattern).
  • the authentication device 81 may distribute information related to the displayed advertisement to an authenticated customer identification medium (for example, a portable terminal).
  • an authenticated customer identification medium for example, a portable terminal.
  • the authentication history specifying unit 87 may specify an individual based on the authenticated customer identification medium, and set predetermined preferential information (for example, point grant) for the specified individual.
  • predetermined preferential information for example, point grant
  • the output unit 85 provided in the transmission source facility may output the advertisement of the corresponding transmission destination facility stored in the reward relationship storage unit 83.
  • the customer management system may include a reward relationship storage unit (for example, a reward relationship storage unit 30) that stores a reward relationship that defines a reward from the customer destination facility to the customer source facility.
  • history identification part 87 may specify the reward content from a customer destination facility to a customer origin facility based on the reward relationship memorize
  • the output unit 85 may be realized by a movable projector that outputs an advertisement in accordance with the movement of an object detected using a 3D sensor.
  • the authentication apparatus 81 may authenticate a customer's identification medium by image-recognizing the detected target object. With such a configuration, presentation of information such as advertisements and customer authentication can be realized in cooperation.

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Abstract

La présente invention concerne un dispositif d'authentification (81) qui authentifie un support d'identification d'un client qui a visité chaque installation. Une unité de mémoire d'historique d'authentification (84) mémorise l'ID du dispositif d'authentification (81) conjointement avec l'ID du support d'identification authentifié du client et l'estampille temporelle de l'authentification, sous la forme d'un historique d'authentification du client qui est authentifié au niveau de l'installation où est installé le dispositif d'authentification (81). Une unité de sortie (85) qui est disposée au niveau de chaque installation, conjointement avec le dispositif d'authentification, délivre une publicité de l'installation dans laquelle le client est désigné. Lorsque le dispositif d'authentification (81) a authentifié le support d'identification du client, une unité d'enregistrement d'historique d'authentification (86) enregistre l'historique d'authentification à l'aide d'une unité de mémoire d'historique d'authentification (84). Une unité d'identification d'historique d'authentification (87) identifie l'historique d'authentification à l'aide de l'estampille temporelle d'authentification dans le passé provenant de l'unité de mémoire d'historique d'authentification (84), parmi des historiques d'identification ayant des ID de support d'identification correspondant à un historique d'authentification d'intérêt qui est récemment enregistré dans l'unité de mémoire d'historique d'authentification (84).
PCT/JP2016/003422 2015-07-27 2016-07-22 Système de gestion de client, procédé de gestion de client et programme de gestion de client WO2017017939A1 (fr)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2021199109A1 (fr) * 2020-03-30 2021-10-07 日本電気株式会社 Dispositif, système et procédé de traitement d'informations et support non transitoire lisible par ordinateur sur lequel est mémorisé un programme
JPWO2022059180A1 (fr) * 2020-09-18 2022-03-24

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