WO2016187959A1 - 挂号信息自助变更方法、系统、用户终端及医院服务器 - Google Patents

挂号信息自助变更方法、系统、用户终端及医院服务器 Download PDF

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Publication number
WO2016187959A1
WO2016187959A1 PCT/CN2015/086219 CN2015086219W WO2016187959A1 WO 2016187959 A1 WO2016187959 A1 WO 2016187959A1 CN 2015086219 W CN2015086219 W CN 2015086219W WO 2016187959 A1 WO2016187959 A1 WO 2016187959A1
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WIPO (PCT)
Prior art keywords
registration
change
user terminal
registration information
operation interface
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Application number
PCT/CN2015/086219
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English (en)
French (fr)
Inventor
张贯京
陈兴明
葛新科
张少鹏
方静芳
普拉纽克⋅克里斯基捏
古列莎⋅艾琳娜
波达别特⋅伊万
王海荣
Original Assignee
深圳市华科安测信息技术有限公司
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Application filed by 深圳市华科安测信息技术有限公司 filed Critical 深圳市华科安测信息技术有限公司
Publication of WO2016187959A1 publication Critical patent/WO2016187959A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events

Definitions

  • the invention relates to a registered information processing technology, in particular to a registration information self-change method, system, user terminal and hospital server.
  • the patient In the case of a wrong number, the patient usually waits until he or she sees a doctor, and the registered doctor informs that the number of other departments needs to be changed. Then the patient takes the registration form and goes to the registration window to wait for the number to be retired and re-registered.
  • the procedure is cumbersome and delays the time; or, in the case of a wrong number, the registered doctor directly accepts the patient’s wrong number as his own performance, and then advises the patient to queue up the number of other departments to check again.
  • the procedure is cumbersome. At the same time, the delay in time makes the hospital unable to control such behaviors that violate the professional conduct, and reduces the patient's goodwill to the doctor's occupation.
  • the main purpose of the present invention is to provide a self-service change method, system, user terminal and hospital server for registration information, so that the user can complete the change of the registration information on the hospital server through the client system on the user terminal, and realize the registration.
  • the automation and convenience of information change can prevent users from manually queuing and re-registering when they need to change the registration information.
  • a self-service change method for registration information is applicable to a communication system in which a user terminal and a hospital server perform data communication via a communication network, and the user terminal is installed with a client system that is bound to the hospital server.
  • the method includes the following steps: A.
  • the user terminal sends a registration change request including the information to be changed registration to the hospital server via the communication network in response to an operation instruction of the user for the client system;
  • B. The hospital server After receiving the registration change request sent by the user terminal, providing a registration change operation interface mapped with the to-be-changed registration information to the user terminal, where the registration change operation interface includes a department selection item, or
  • the registration change operation interface includes a department selection item and a doctor selection item corresponding to each department selection item; C.
  • the hospital server responds to the change selection instruction And re-establishing a mapping relationship between the to-be-changed registration information and the selected department and/or the doctor for the medical service to process the medical event according to the re-established mapping relationship.
  • the step A includes the following steps: the user terminal runs the client system to display a registration system operation interface on the user terminal, and the registration system operation interface includes a registration change function item; the user The terminal sends a registration change request including the to-be-changed registration information to the hospital server by using the registration change function item.
  • the step A includes the following steps: the user terminal runs the client system to display a registration system operation interface on the user terminal, and the registration system operation interface includes an identity verification function item and a registration change function. Transmitting, by the user terminal, an identity verification request to the hospital server by using the identity verification function item; after the identity verification is passed, the user terminal sends, by using the registration change function item, the hospital server, including the to-be-supplied Change the registration change request for registration information.
  • the step A includes the following steps: the user terminal runs the client system to display an identity verification interface on the user terminal, where the identity verification interface includes an identity verification function item;
  • the authentication function item sends an identity verification request to the hospital server, and after the identity verification is passed, the client system displays a registration system operation interface on the user terminal, and the registration system operation interface includes an identity verification function.
  • a registration change function item the user terminal sends a registration change request including the to-be-changed registration information to the hospital server by using the registration change function item.
  • a hospital server suitable for the above self-change method of registration information comprises a communication unit, a storage unit and a processing unit.
  • the communication unit is for communicating with a user terminal via a communication network.
  • the storage unit is configured to store a registration information self-service change system, and the operation data of the registration information self-service change system.
  • the processing unit is configured to invoke and execute the registration information self-service change system to perform the following steps: detecting and receiving a registration change request including the to-be-changed registration information sent by the user terminal via the communication network, and receiving the registration number Responding to the registration change request after the change request, and providing a registration change operation interface to the user terminal, the registration change operation interface includes a department selection item, or the registration change operation interface includes a department selection item and a selection of each department Corresponding doctor selection item; detecting and receiving a change selection instruction issued by the user terminal through the registration change operation interface, after receiving the change selection instruction, in the pending registration information, and changing the selected department And/or re-establishing a mapping relationship between the doctors for the medical service to process the medical event according to the re-established mapping relationship.
  • the communication unit is a wireless communication unit, the communication network is a mobile internet; or the communication unit is a wired communication unit, the communication network is a conventional Internet or a local area network; or the communication unit includes wireless communication A subunit and a wired communication subunit, the communication network being a mobile internet, a conventional internet or a local area network.
  • a user terminal suitable for the self-service change method of the registration information comprises a communication unit, a display unit, a registration information input unit, a storage unit and a processing unit.
  • the communication unit is for communicating with a hospital server via a communication network.
  • the storage unit is configured to store a client system that is bound to the registration information self-service change system connection in the hospital server, and operation data of the client system.
  • the display unit is configured to output a registration system operation interface provided by the client system and a registration change operation interface provided by the registration information self-service change system.
  • the registration information input unit is configured to input the registration information to be changed, and input an operation instruction based on the registration system operation interface and the registration change operation interface displayed by the display unit.
  • the processing unit is configured to invoke and execute the client system to perform a step of: sending a registration change request including the to-be-changed registration information to the hospital server via the communication network in response to an operation instruction of the user for the client system Outputting a registration change operation interface that is returned by the registration information self-service change system in response to the registration change request; generating a change selection instruction according to the operation information of the registration change operation interface by the user, and transmitting the change selection instruction to the Registered information self-service change system.
  • the communication unit is a wireless communication unit, the communication network is a mobile internet; or the communication unit is a wired communication unit, the communication network is a conventional Internet or a local area network; or the communication unit includes wireless communication A subunit and a wired communication subunit, the communication network being a mobile internet, a conventional internet or a local area network.
  • the registration information input unit comprises a fingerprint collector, a touch input unit, a physical button input unit and/or a graphic code scanning unit.
  • a self-service change system for registration information which is applicable to the above hospital server, the system includes a communication detection module, a communication response module, and a mapping reconstruction module, wherein: the communication detection module is configured to detect and receive the user terminal a registration change request including a to-be-changed registration information sent by the communication network; the communication response module is configured to respond to the registration change request after receiving the registration change request, and provide a registration change operation interface to the user terminal,
  • the registration change operation interface includes a department selection item, or the registration change operation interface includes a department selection item and a doctor selection item corresponding to each department selection item; the communication detection module is further configured to detect and receive the user terminal a change selection instruction issued by the registration change operation interface;
  • the map reconstruction module is configured to: after receiving the change selection instruction, the registration information to be changed, and the selected department and/or The mapping relationship between doctors is re-established.
  • the present invention configures a registration information self-service change system on a hospital server, and configures a client system bound to the registration information self-service change system connection on the user terminal, and between the user terminal and the hospital server.
  • the data communication is established through the communication network, so that the user can complete the change of the registration information on the hospital server through the client system on the user terminal, thereby realizing the automation and convenience of the change of the registration information, completely avoiding the need for the user to change the registration number.
  • the queue is manually queued and then re-registered.
  • FIG. 1 is a schematic diagram of a communication environment of a preferred embodiment of a communication system for implementing self-service registration of registration information according to the present invention.
  • FIG. 2 is a hardware structural diagram of an embodiment of the hospital server 2 of FIG. 1.
  • FIG. 3 is a functional block diagram of an embodiment of the registration information self-service change system 21 of FIG.
  • FIG. 4 is a hardware structural diagram of an embodiment of the user terminal 1 of FIG. 1.
  • 5A-5C are diagrams showing examples of different embodiments of the registration system operation interface provided by the client system 11 of FIG.
  • FIG. 6 is a diagram showing an example of an embodiment of a registration change operation interface provided by the registration information self-service change system 21 in FIG.
  • FIG. 7 is a flowchart of an implementation of a preferred embodiment of a self-service change method for registration information in the present invention.
  • the quantitative word "a” refers to a minimum requirement of one, and does not limit the case where there may be more than one.
  • X includes one Y for Z, and does not mean that X may not include more Y for Z.
  • FIG. 1 is a schematic diagram of a communication environment of a preferred embodiment of a communication system for implementing self-service registration of registration information according to the present invention.
  • the communication system includes a hospital server 2, at least one user terminal 1 (two in the figure), and a communication network 4 for data exchange between the hospital server 2 and the user terminal 1.
  • the user terminal 1 may be a mobile phone, a tablet computer, a personal home computer, a hospital office computer, or any other suitable electronic device;
  • the communication network 4 may be a mobile Internet, a traditional Internet, a local area network, or the like. Any applicable data communication network.
  • the user terminal 1 is a wireless communication device (for example, a mobile phone or a tablet computer) configured with a wireless communication unit (for example, the wireless communication unit may be a WIFI module, a Bluetooth module, a mobile communication unit with a SIM card that can communicate with a mobile base station, etc.)
  • the communication network 4 is a mobile internet network; when the user terminal 1 is a personal home computer or a hospital office computer configured with a wired communication unit (for example, the wired communication unit may be a separate network card with a network interface or an integrated network card), the communication network 4 is a conventional internet or LAN; when the user terminal 1 is configured with a wireless communication unit and a wired communication unit, the communication network 4 may be a mobile internet, a conventional Internet, or a local area network.
  • the user can directly access the hospital server 2 via the user terminal 1 and perform data interaction, which makes it possible to internet the various services of the hospital, and further enables the user to change the registration information by self-service has a system foundation.
  • the hospital server 2 includes a communication unit 23, a storage unit 25, a processing unit 20, and a registration information self-service change system 21.
  • the communication unit 23 is configured to communicate with the user terminal via a communication network;
  • the storage unit 25 is configured to store a registration information self-service change system, and the operation data of the registration information self-service change system;
  • the processing unit 20 is configured to invoke and execute the registration information self-service change system 21 to perform the following steps:
  • the registration change operation interface includes a department selection item, or the registration change operation interface includes a department selection item and a doctor selection item corresponding to each department selection item;
  • mapping relationship is re-established for the medical service provider to process the medical event according to the re-established mapping relationship.
  • the registration change request may be self-issued by the user through the user terminal 1 or may be sent by the hospital staff through the hospital office equipment.
  • the user can complete the change of the registration information on the hospital server 2 through the user terminal 1, thereby realizing the automation and convenience of the registration information change, and avoiding the manual first when the user needs to change the registration information. It is cumbersome to queue up and re-register.
  • the communication unit 23 may be a wireless communication unit (for example, a WIFI module, a Bluetooth module, a mobile communication unit with a SIM card that can communicate with a mobile base station, etc.); it may be a wired communication unit (for example, a separate network card with a network interface or Integrated network card); can also include a wireless communication unit and a wired communication unit.
  • a wireless communication unit for example, a WIFI module, a Bluetooth module, a mobile communication unit with a SIM card that can communicate with a mobile base station, etc.
  • a wired communication unit for example, a separate network card with a network interface or Integrated network card
  • the to-be-changed registration information may be any applicable information that can represent the uniqueness of the user identity, for example, may be a unique registration number, a user's social security card number, and/or a user's fingerprint.
  • the registration information self-service change system 21 includes a communication detection module 210, a communication response module 211, and a mapping reconstruction module 212, where:
  • the communication detecting module 210 is configured to detect and receive a registration change request that includes the to-be-changed registration information sent by the user terminal via the communication network;
  • the communication response module 211 is configured to respond to the registration change request after receiving the registration change request, and provide a registration change operation interface to the user terminal, where the registration change operation interface includes a department selection item, or the registration number
  • the change operation interface includes a department selection item and a doctor selection item corresponding to each department selection item;
  • the communication detecting module 210 is further configured to: detect and receive a change selection instruction sent by the user terminal by using the registration change operation interface;
  • the mapping reconstruction module 212 is configured to re-establish a mapping relationship between the changed registration information and the selected department and/or the doctor after receiving the change
  • the user terminal 1 includes a communication unit 13, a display unit 12, a registration information input unit 15, a storage unit 16, a processing unit 10, and a client system 11. among them:
  • the communication unit 13 is configured to communicate with the hospital server 2 via the communication network 4;
  • the storage unit 16 is configured to store a client system 11 that is bound to the registration information self-service change system 21 in the hospital server 2, and operation data of the client system 11;
  • the display unit 12 is configured to output a registration change operation interface provided by the registration system operation interface and the registration information self-service change system 21 provided by the client system 11;
  • the registration information input unit 15 is configured to input the registration information to be changed, and input an operation instruction based on the registration system operation interface and the registration change operation interface displayed by the display unit 12;
  • the processing unit 10 is configured to invoke and execute the client system 11 to perform the following steps: X1, in response to an operation instruction of the user for the client system, send a registration change request including the information to be changed registration to the hospital server via the communication network;
  • the X2 output indicates that the registration information self-service change system responds to the registration change operation interface returned by the registration change request;
  • X3 Generate a change selection command according to the operation information of the user to change the operation interface based on the registration number, and send the change selection command to the registration information self-service change system.
  • the registration information input unit 15 may be a fingerprint collector, a number input unit, a graphic code scanning unit, and/or any other suitable information input unit.
  • the communication unit 13 is adapted to be connected to the communication unit 23 in the hospital server 2, for example, when the communication unit 23 is a wireless communication unit, the communication unit 13 is also a wireless communication unit that is adapted to be connected to the communication unit 23.
  • the above X1 step comprises the following steps:
  • the user terminal 1 runs the client system 11 to display a registration system operation interface on the user terminal 1, and the registration system operation interface includes a registration change function item;
  • the user terminal 1 sends a registration change request including the to-be-changed registration information to the hospital server 2 through the registration change function item.
  • the registration change function item includes a registration information input box to be changed and a corresponding registration change request transmission button.
  • an identity verification step is preferably included. That is to say, the above X1 step includes the following steps:
  • the user terminal 1 runs the client system 11 to display a registration system operation interface on the user terminal 1, and the registration system operation interface includes an identity verification function item and a registration change function item;
  • the user terminal 1 sends an identity verification request to the hospital server 2 through the identity verification function item;
  • the user terminal 1 sends a registration change request including the to-be-changed registration information to the hospital server 2 through the registration change function item.
  • an identity verification step is preferably included. That is to say, the above X1 step includes the following steps:
  • the user terminal 1 runs the client system 11 to display an identity verification interface on the user terminal 1, and the identity verification interface includes an identity verification function item;
  • the user terminal 1 sends an identity verification request to the hospital server 2 through the identity verification function item, and after the identity verification is passed, the client system 11 displays the registration system operation interface on the user terminal 1
  • the registration system operation interface includes a registration change function item
  • the user terminal 1 sends a registration change request including the to-be-changed registration information to the hospital server 2 through the registration change function item.
  • the foregoing authentication function item corresponds to the identity verification mode.
  • the identity verification function item when the identity verification is performed by means of an account and a password, the identity verification function item includes an account entry box, a password entry box, and a verification send button.
  • Method 1 The user can register the account information in advance on the registration information self-change system 21 (the registration information may include an account number, a password, social security card information and/or identity information mapped to the account, for example, an ID card number), and the hospital
  • the registration information can be mapped with the social security card information and/or the identity information.
  • the user needs to input an account and/or password to verify;
  • the second method is to bind the mobile phone number of the user to the self-service change system 21 of the registration information.
  • the verification information can be sent by the registration information self-service change system 21 (for example, a one-time password or information to be replied (for example, if the login registration information self-service change system 21 is confirmed, please reply "Y")) for the user to verify the operation, and the user performs verification based on the received verification information.
  • the registration information self-service change system 21 for example, a one-time password or information to be replied (for example, if the login registration information self-service change system 21 is confirmed, please reply "Y")
  • the user performs verification based on the received verification information.
  • the client system 11 can send only the registration change request on the registration system operation interface displayed on the user terminal 1.
  • the button is a registered change function item, because the hospital registration information is mapped with the social security card information and/or the identity information, that is, the corresponding account and/or password mapping. Therefore, when the identity verification is passed, the registration information self-service change system 21
  • the registration information associated with the account and/or password mapping can be automatically provided to the client system 11 as the information to be changed, so that the client system 11 automatically fills the registration information to be changed on the displayed registration system operation interface.
  • the registration change function item on the registration system operation interface 30 includes a registration information input box 301 to be changed and a corresponding registration change request transmission button 302.
  • the user can manually input the to-be-changed registration information input box 301 to be changed.
  • the registration number change request can be sent to the registration information self-change system 21 to issue a registration change request including the registration information to be changed.
  • the unique registered number is used as the registration information to be changed.
  • the registration system operation interface 30 shown in FIG. 5A supports the first preferred embodiment described above.
  • the registration change function item on the registration system operation interface 40 includes only the registration change request transmission button 402.
  • the registration system operation interface 40 further includes the registration account information and the registration information automatic filling area 401, as an example.
  • the auto-filling area 401 in FIG. 5B includes the registered account information "Respected Best, welcome to use the system", the current registration number information "current registration number: G1504280009", registered department information "registered department: surgery”, registered doctor information "registered number” Doctor: Director Zhang San”, social security card information "social security card number: 123456789***”. It should be noted that the registration system operation interface 40 shown in FIG. 5B supports the solution of the foregoing manner 1.
  • the registration account information and the registration information auto-filling area 401 automatically use the registration information mapped with the account and/or password as the information to be changed. Filling, the advantage of this is that the user can manually input the information to be changed, and the manual input error and the manual input are cumbersome. It should be noted that, in FIG. 5B, the unique registration number and the social security card number are used as the registration information to be changed.
  • the registration system operation interface 40 shown in FIG. 5B supports the third preferred embodiment described above.
  • the registration change function item on the registration system operation interface 60 includes only the registration change request transmission button 602, and the registration system operation interface 60 further includes the registration account information and the registration information automatic filling area 601, and the identity verification function. Item 603.
  • the auto-fill area 601 in FIG. 5C includes a user account display area, a registered number display area, a registered department display area, a registered doctor display area, and a social security card number display area.
  • the authentication function item 603 includes an account entry box and a password entry. Box and Verify Send button. It should be noted that the registration system operation interface 60 shown in FIG. 5C supports the solution of the foregoing manner 1.
  • the registration account information and the registration information automatic filling area 601 automatically treat the registration information mapped with the account and/or password as the standby after the verification is passed. Change the registration information to fill, this has the advantage of not requiring the user to manually enter the registration information to be changed, to prevent manual input errors and manual input cumbersome. It should be noted that, in FIG. 5C, the unique registration number and the social security card number are used as the registration information to be changed.
  • the registration system operation interface 60 shown in FIG. 5C supports the second preferred embodiment described above.
  • the registration change operation interface 50 includes a department selection item 501 and a doctor selection item 502 corresponding to each department selection item.
  • the click doctor selection item 502 is taken as an example when the doctor selection item 502 is clicked.
  • the doctor selects the interface corresponding to the current department, and the user can click on the doctor to be selected (in the figure, select "Li Si Chief Physician” as an example), and when the OK button is clicked, the doctor will be registered from "Zhang San Chief Physician” "Change to "Li Si Chief Physician", when you click the Exit button, you will exit the doctor selection interface.
  • you click the drop-down button more doctors to be selected will be displayed.
  • the registration change operation interface 50 may include only doctor selections or department selections, and need not be repeated here.
  • FIG. 7 is a flowchart of an implementation of a preferred embodiment of a self-service change method for registration information in the present invention.
  • the user terminal sends a registration change request including the to-be-changed registration information to the hospital server via the communication network in response to the operation instruction of the user for the client system;
  • the hospital server provides the registration change request sent by the user terminal, a registration change operation interface mapped to the registration change information to the user terminal, the registration change operation interface includes a department selection item, or the registration change operation interface includes a department selection item and a corresponding to each department selection item a doctor selection item; after the user terminal issues a change selection instruction through the registration change operation interface, the hospital server responds to the change selection instruction, in the pending registration information, and the selected department and/or doctor
  • the mapping relationship is re-established for the medical service provider to process the medical event according to the re-established mapping relationship.
  • step S20 the user terminal 1 sends a registration change request including the to-be-changed registration information to the hospital server 2 via the communication network 4 in response to the user's operation instruction for the client system 11.
  • step S21 after receiving the registration change request sent by the user terminal 1, the hospital server 2 provides a registration change operation interface mapped with the to-be-changed registration information to the user terminal 1, the registration change operation interface.
  • the department selection item is included, or the registration change operation interface includes a department selection item and a doctor selection item corresponding to each department selection item.
  • Step S22 after the user terminal 1 issues a change selection instruction through the registration change operation interface, the hospital server 2 responds to the change selection instruction, and the registration information to be changed and the selected department and/or The mapping relationship is re-established between the doctors for the medical service to process the medical event according to the re-established mapping relationship.
  • step S20 includes the following steps:
  • the user terminal 1 runs the client system 11 to display a registration system operation interface on the user terminal 1, and the registration system operation interface includes a registration change function item;
  • the user terminal 1 sends a registration change request including the to-be-changed registration information to the hospital server 2 through the registration change function item.
  • an identity verification step is preferably included, that is, the above step S20 includes The following steps:
  • the user terminal 1 runs the client system 11 to display a registration system operation interface on the user terminal 1, and the registration system operation interface includes an identity verification function item and a registration change function item;
  • the user terminal 1 sends an identity verification request to the hospital server 2 through the identity verification function item;
  • the user terminal 1 After the authentication is passed, the user terminal 1 sends a registration change request including the to-be-changed registration information to the hospital server 2 through the registration change function item.
  • an identity verification step is preferably included, that is, the above step S20 includes The following steps:
  • the user terminal 1 runs the client system 11 to display an identity verification interface on the user terminal 1, and the identity verification interface includes an identity verification function item;
  • the user terminal 1 sends an identity verification request to the hospital server 2 through the identity verification function item, and after the identity verification is passed, the client system 11 displays the registration system operation interface on the user terminal 1
  • the registration system operation interface includes a registration change function item
  • the user terminal 1 sends a registration change request including the to-be-changed registration information to the hospital server 2 through the registration change function item.

Abstract

本发明提供了一种挂号信息自助变更方法。本发明通过在医院服务器上配置挂号信息自助变更系统，在用户终端上配置与所述挂号信息自助变更系统连接绑定的客户端系统，并在用户终端和医院服务器之间经通信网络建立数据通信，使得用户通过用户终端上的客户端系统即可在医院服务器上自助式完成挂号信息的变更，实现了挂号信息变更的自动化、便捷化，完全避免了用户在需要变更挂号信息时先人工排队退号再重新挂号的繁琐。

Description

挂号信息自助变更方法、系统、用户终端及医院服务器
技术领域
本发明涉及一种挂号信息处理技术，特别涉及一种挂号信息自助变更方法、系统、用户终端及医院服务器。
背景技术
目前，患者若需在医院就医，通常需要先挂号后看病，然而，患者通常并不具备判断自己的病痛种类和应该看什么科室医生的专业知识，经常会挂错号，即使未挂错号，也经常由于自己的挂号医生名下患者众多，无法自助将挂号医生变更为其他相对空闲的医生。
在出现挂错号的情况下，患者通常在排队轮候到自己看病时，由挂号医生告知需要改挂其他科室的号，然后由患者拿着挂号单去挂号窗口排队等候退号并重新挂号，手续繁琐且耽误时间；或者，在出现挂错号的情况下，挂号医生直接将患者挂错的号收下作为自己的业绩，然后给患者建议排队挂其他科室的号再行检查一下，手续繁琐且耽误时间的同时，使得医院无法控制这种有违职业操守的行为，降低了患者对医生职业的好感度。
在自己的挂号医生名下患者众多时，患者通常也是需要拿着挂号单去挂号窗口排队等候退号并重新挂号以将挂号医生变更为相对空闲的医生，手续同样繁琐且耽误时间。
上述内容仅用于辅助理解本发明的技术方案，并不代表承认上述内容是现有技术。
发明内容
本发明的主要目的是提供一种挂号信息自助变更方法、系统、用户终端及医院服务器，以使得用户通过用户终端上的客户端系统即可在医院服务器上自助式完成挂号信息的变更，实现挂号信息变更的自动化、便捷化，避免用户在需要变更挂号信息时先人工排队退号再重新挂号的繁琐。
一种挂号信息自助变更方法，该方法适用于用户终端与医院服务器经通信网络进行数据通信的通信系统，所述用户终端安装有与所述医院服务器连接绑定的客户端系统。该方法包括步骤：A、所述用户终端响应用户针对所述客户端系统的操作指令，经所述通信网络向所述医院服务器发出包括待变更挂号信息的挂号变更请求；B、所述医院服务器在接收到所述用户终端发送的所述挂号变更请求后，提供与所述待变更挂号信息映射的挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；C、在所述用户终端通过所述挂号变更操作界面发出变更选择指令后，所述医院服务器响应该变更选择指令，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系，以供医疗服务方按照重新建立的映射关系处理医疗事件。
优选地，所述步骤A包括如下步骤：所述用户终端运行所述客户端系统，以在所述用户终端上显示挂号系统操作界面，所述挂号系统操作界面包括挂号变更功能项；所述用户终端通过所述挂号变更功能项向所述医院服务器发出包括所述待变更挂号信息的挂号变更请求。
优选地，所述步骤A包括如下步骤：所述用户终端运行所述客户端系统，以在所述用户终端上显示挂号系统操作界面，所述挂号系统操作界面包括身份验证功能项和挂号变更功能项；所述用户终端通过所述身份验证功能项向所述医院服务器发送身份验证请求；在身份验证通过后，所述用户终端通过所述挂号变更功能项向所述医院服务器发出包括所述待变更挂号信息的挂号变更请求。
优选地，所述步骤A包括如下步骤：所述用户终端运行所述客户端系统，以在所述用户终端上显示身份验证界面，所述身份验证界面包括身份验证功能项；所述用户终端通过所述身份验证功能项向所述医院服务器发送身份验证请求，并在身份验证通过后，所述客户端系统在所述用户终端上显示挂号系统操作界面，所述挂号系统操作界面包括身份验证功能项和挂号变更功能项；所述用户终端通过所述挂号变更功能项向所述医院服务器发出包括所述待变更挂号信息的挂号变更请求。
一种适用于上述挂号信息自助变更方法的医院服务器，该医院服务器包括通信单元、存储单元及处理单元。该通信单元用于经通信网络与用户终端通信连接。该存储单元用于存储挂号信息自助变更系统，及该挂号信息自助变更系统的运行数据。该处理单元用于调用并执行该挂号信息自助变更系统，以执行如下步骤：侦测并接收所述用户终端经所述通信网络发送的包括待变更挂号信息的挂号变更请求，在接收到该挂号变更请求后响应该挂号变更请求，并提供挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；侦测并接收所述用户终端通过所述挂号变更操作界面发出的变更选择指令，在接收到该变更选择指令后，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系，以供医疗服务方按照重新建立的映射关系处理医疗事件。
优选地，所述通信单元是无线通信单元，所述通信网络是移动互联网；或者，所述通信单元是有线通信单元，所述通信网络是传统互联网或者局域网；或者，所述通信单元包括无线通信子单元和有线通信子单元，所述通信网络是移动互联网、传统互联网或局域网。
一种适用于上述挂号信息自助变更方法的用户终端，该用户终端包括通信单元、显示单元、挂号信息输入单元、存储单元及处理单元。该通信单元用于经通信网络与医院服务器通信连接。该存储单元用于存储与所述医院服务器中的挂号信息自助变更系统连接绑定的客户端系统，及该客户端系统的运行数据。该显示单元用于输出显示该客户端系统提供的挂号系统操作界面及该挂号信息自助变更系统提供的挂号变更操作界面。该挂号信息输入单元用于输入待变更挂号信息，并基于所述显示单元显示的挂号系统操作界面和挂号变更操作界面输入操作指令。该处理单元用于调用并执行该客户端系统，以执行如下步骤：响应用户针对所述客户端系统的操作指令，经所述通信网络向所述医院服务器发出包括待变更挂号信息的挂号变更请求；输出显示所述挂号信息自助变更系统响应该挂号变更请求反馈回的挂号变更操作界面；根据用户基于所述挂号变更操作界面的操作信息生成变更选择指令，并将该变更选择指令发送给所述挂号信息自助变更系统。
优选地，所述通信单元是无线通信单元，所述通信网络是移动互联网；或者，所述通信单元是有线通信单元，所述通信网络是传统互联网或者局域网；或者，所述通信单元包括无线通信子单元和有线通信子单元，所述通信网络是移动互联网、传统互联网或者局域网。
优选地，所述挂号信息输入单元包括指纹采集器、触控输入单元、物理按键输入单元及/或图形码扫描单元。
一种挂号信息自助变更系统，适用于上述医院服务器，该系统包括通信侦测模块、通信响应模块、映射重建模块，其中：该通信侦测模块，用于侦测并接收所述用户终端经所述通信网络发送的包括待变更挂号信息的挂号变更请求；该通信响应模块，用于在接收到该挂号变更请求后响应该挂号变更请求，并提供挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；该通信侦测模块，还用于侦测并接收所述用户终端通过所述挂号变更操作界面发出的变更选择指令；该映射重建模块，用于在接收到在接收到所述变更选择指令后，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系。
相较现有技术，本发明通过在医院服务器上配置挂号信息自助变更系统，在用户终端上配置与所述挂号信息自助变更系统连接绑定的客户端系统，并在用户终端和医院服务器之间经通信网络建立数据通信，使得用户通过用户终端上的客户端系统即可在医院服务器上自助式完成挂号信息的变更，实现了挂号信息变更的自动化、便捷化，完全避免了用户在需要变更挂号信息时先人工排队退号再重新挂号的繁琐。
附图说明
图1为本发明实现挂号信息自助变更的通信系统较佳实施例的通信环境示意图。 图2为图1中医院服务器2一实施例的硬件结构图。
图3为图2中挂号信息自助变更系统21一实施例的功能模块图。 图4为图1中用户终端1一实施例的硬件结构图。 图5A-5C为图4中客户端系统11提供的挂号系统操作界面不同实施例的示例图。 图6为图2中挂号信息自助变更系统21提供的挂号变更操作界面一实施例的示例图。 图7为本发明挂号信息自助变更方法较佳实施例的实施流程图。
本发明目的的实现、功能特点及优点将结合实施例，参照附图做进一步说明。
具体实施方式 应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
需要说明的是，在下文描述中：
数量词“至少一个”指的是既可以是一个，也可以是多个的意思；
数量词“一个”指的是最低要求是一个，并不限制可以有多个的情况，例如，X包括一个Y用于Z，不代表X不可以包括更多的Y用于Z。
如图1所示，为本发明实现挂号信息自助变更的通信系统较佳实施例的通信环境示意图。在本实施例中，该通信系统包括医院服务器2，至少一个用户终端1（图中以两个为例），及供医院服务器2与用户终端1间数据交互的通信网络4。
需要说明的是，在本实施例中，用户终端1可以是手机、平板电脑、个人家庭电脑、医院办公电脑或者其他任意适用的电子设备；通信网络4可以是移动互联网、传统互联网、局域网或者其他任意适用的数据通信网络。
当用户终端1是配置无线通信单元（例如，无线通信单元可以是WIFI模块、蓝牙模块、带SIM卡的可以与移动基站通信连接的移动通信单元等）的无线通信设备（例如，手机或者平板电脑）时，通信网络4是移动互联网络；当用户终端1是配置有线通信单元（例如，有线通信单元可以是带网络接口的独立网卡或者集成网卡）的个人家庭电脑或者医院办公电脑时，通信网络4是传统互联网络或者局域网；当用户终端1配置无线通信单元和有线通信单元时，通信网络4可以是移动互联网、传统互联网或者局域网。
通过该通信系统，用户可经由用户终端1直接访问医院服务器2并进行数据交互，使得医院各项服务互联网化成为了可能，更使得用户自助式变更挂号信息具有了系统基础。
如图2所示，为图1中医院服务器2一实施例的硬件结构图。在本实施例中，该医院服务器2包括通信单元23、存储单元25、处理单元20及挂号信息自助变更系统21。
该通信单元23，用于经通信网络与用户终端通信连接； 该存储单元25，用于存储挂号信息自助变更系统，及该挂号信息自助变更系统的运行数据； 该处理单元20，用于调用并执行该挂号信息自助变更系统21，以执行如下步骤：
侦测并接收所述用户终端1经所述通信网络4发送的包括待变更挂号信息的挂号变更请求，在接收到该挂号变更请求后响应该挂号变更请求，并提供挂号变更操作界面给所述用户终端1，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；
侦测并接收所述用户终端1通过所述挂号变更操作界面发出的变更选择指令，在接收到该变更选择指令后，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系，以供医疗服务方按照重新建立的映射关系处理医疗事件。
所述挂号变更请求可以由用户通过用户终端1自助发出，也可以由医院工作人员通过医院办公设备发出。
通过该医院服务器2，可以使得用户通过用户终端1即可在医院服务器2上自助式完成挂号信息的变更，实现了挂号信息变更的自动化、便捷化，避免了用户在需要变更挂号信息时先人工排队退号再重新挂号的繁琐。
该通信单元23可以是无线通信单元（例如，WIFI模块、蓝牙模块、带SIM卡的可以与移动基站通信连接的移动通信单元等）；可以是有线通信单元（例如，带网络接口的独立网卡或者集成网卡）；还可以包含无线通信单元和有线通信单元。
所述待变更挂号信息可以是任意适用的能代表用户身份唯一性的信息，例如，可以是唯一的挂号号码、用户的社保卡号及/或用户的指纹。
如图3所示，为图2中挂号信息自助变更系统21一实施例的功能模块图。在本实施例中，该挂号信息自助变更系统21包括通信侦测模块210、通信响应模块211、映射重建模块212，其中： 该通信侦测模块210，用于侦测并接收所述用户终端经所述通信网络发送的包括待变更挂号信息的挂号变更请求； 该通信响应模块211，用于在接收到该挂号变更请求后响应该挂号变更请求，并提供挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项； 该通信侦测模块210，还用于侦测并接收所述用户终端通过所述挂号变更操作界面发出的变更选择指令； 该映射重建模块212，用于在接收到在接收到所述变更选择指令后，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系。
如图4所示，为图1中用户终端1一实施例的硬件结构图。在本实施例中，该用户终端1包括通信单元13、显示单元12、挂号信息输入单元15、存储单元16、处理单元10及客户端系统11。其中： 该通信单元13，用于经通信网络4与医院服务器2通信连接；
该存储单元16，用于存储与所述医院服务器2中的挂号信息自助变更系统21连接绑定的客户端系统11，及该客户端系统11的运行数据； 该显示单元12，用于输出显示该客户端系统11提供的挂号系统操作界面及挂号信息自助变更系统21提供的挂号变更操作界面； 该挂号信息输入单元15，用于输入待变更挂号信息，并基于所述显示单元12显示的挂号系统操作界面和挂号变更操作界面输入操作指令；
该处理单元10，用于调用并执行该客户端系统11，以执行如下步骤： X1、响应用户针对所述客户端系统的操作指令，经所述通信网络向所述医院服务器发出包括待变更挂号信息的挂号变更请求； X2、输出显示所述挂号信息自助变更系统响应该挂号变更请求反馈回的挂号变更操作界面； X3、根据用户基于所述挂号变更操作界面的操作信息生成变更选择指令，并将该变更选择指令发送给所述挂号信息自助变更系统。
该挂号信息输入单元15可以是指纹采集器，号码输入单元、图形码扫描单元及/或其他任意适用的信息输入单元。
该通信单元13与医院服务器2中的通信单元23相连接适配，例如，当通信单元23是无线通信单元时，则该通信单元13也是与通信单元23连接适配的无线通信单元。
进一步地，在第一优选实施例中，上述X1步骤包括如下步骤：
所述用户终端1运行所述客户端系统11，以在所述用户终端1上显示挂号系统操作界面，所述挂号系统操作界面包括挂号变更功能项；
所述用户终端1通过所述挂号变更功能项向所述医院服务器2发出包括所述待变更挂号信息的挂号变更请求。
优选地，所述挂号变更功能项包括待变更挂号信息输入框及其对应的挂号变更请求发送按钮。
进一步地，在第二优选实施例中，为了保证挂号信息变更的安全性，在将所述挂号变更请求发送给所述医院服务器2的挂号信息自助变更系统21之前，优选包括一身份验证步骤，也就是说，上述X1步骤包括如下步骤：
所述用户终端1运行所述客户端系统11，以在所述用户终端1上显示挂号系统操作界面，所述挂号系统操作界面包括身份验证功能项和挂号变更功能项； 所述用户终端1通过所述身份验证功能项向所述医院服务器2发送身份验证请求； 在身份验证通过后，所述用户终端1通过所述挂号变更功能项向所述医院服务器2发出包括所述待变更挂号信息的挂号变更请求。
进一步地，在第三优选实施例中，为了保证挂号信息变更的安全性，在将所述挂号变更请求发送给所述医院服务器2的挂号信息自助变更系统21之前，优选包括一身份验证步骤，也就是说，上述X1步骤包括如下步骤：
所述用户终端1运行所述客户端系统11，以在所述用户终端1上显示身份验证界面，所述身份验证界面包括身份验证功能项；
所述用户终端1通过所述身份验证功能项向所述医院服务器2发送身份验证请求，并在身份验证通过后，所述客户端系统11在所述用户终端1上显示挂号系统操作界面，所述挂号系统操作界面包括挂号变更功能项；
所述用户终端1通过所述挂号变更功能项向所述医院服务器2发出包括所述待变更挂号信息的挂号变更请求。
需要说明的是，上述身份验证功能项与身份验证方式是相应的，例如，当通过账号与密码的方式进行身份验证时，上述身份验证功能项包括账号录入框、密码录入框和验证发送按钮。再次不做赘述，本领域技术人员通过本段描述当轻易理解技术特征“身份验证功能项”。
需要说明的是，对本领域技术人员来说，上述第二优选实施例和第三优选实施例中的身份验证可以有很多方式，例如：
方式一、用户可以预先在挂号信息自助变更系统21上进行账户信息注册（注册信息可以包括账号、密码、与该账号映射的社保卡信息及/或身份信息“例如，身份证号码”），医院的挂号信息可以与社保卡信息及/或身份信息映射，在身份验证时，用户需要输入账号及/或密码进行验证； 方式二、将用户的手机号码与挂号信息自助变更系统21进行绑定，在身份验证时，可以由挂号信息自助变更系统21发送校验信息（例如，一次性密码，或者，需回复的信息（例如，确认登录挂号信息自助变更系统21，请回复“Y”））供用户校验操作，用户根据收到的校验信息进行验证。
在上述方式一中，当用户输入账号及/或密码进行身份验证，并验证通过后，客户端系统11在所述用户终端1上显示的所述挂号系统操作界面上，可以只有挂号变更请求发送按钮这一个挂号变更功能项，因为医院的挂号信息与社保卡信息及/或身份信息映射，也即与对应的账号及/或密码映射，因此，当身份验证通过后，挂号信息自助变更系统21可以自动将与账号及/或密码映射的挂号信息作为待变更挂号信息提供给客户端系统11，以供客户端系统11在显示的所述挂号系统操作界面上自动填充待变更挂号信息，这样做的好处是可以不需要用户手工输入待变更挂号信息，防止人工输入的错误及人工输入的繁琐。
为了更好的对上述步骤进行说明，现以图5A、图5B和图5C为例，对上述技术特征“挂号系统操作界面”进行示例性描述。
在图5A中，挂号系统操作界面30上的挂号变更功能项包括待变更挂号信息输入框301及其对应的挂号变更请求发送按钮302，用户可以在待变更挂号信息输入框301中人工输入待变更挂号号码，在输入待变更挂号号码完毕后，可以通过点击挂号变更请求发送按钮302，即实现向挂号信息自助变更系统21发出包括待变更挂号信息的挂号变更请求。需要说明的是，图5A中，将唯一的挂号号码作为待变更挂号信息。图5A示出的挂号系统操作界面30支持上述第一优选实施例。
在图5B中，挂号系统操作界面40上的挂号变更功能项仅包括挂号变更请求发送按钮402，同时，挂号系统操作界面40上还包括注册账号信息和挂号信息自动填充区401，作为一个示例，图5B中的自动填充区401包括注册账号信息“尊敬的Best，欢迎使用本系统”、当前挂号号码信息“当前挂号号码：G1504280009”、挂号科室信息“挂号科室：外科”、挂号医生信息“挂号医生：张三主任”、社保卡信息“社保卡号：123456789***”。需要说明的是，图5B示出的挂号系统操作界面40支持上述方式一的方案，注册账号信息和挂号信息自动填充区401自动将与账号及/或密码映射的挂号信息作为待变更挂号信息进行填充，这样做的好处是可以不需要用户手工输入待变更挂号信息，防止人工输入的错误及人工输入的繁琐。需要说明的是，图5B中，将唯一的挂号号码和社保卡号作为待变更挂号信息。图5B示出的挂号系统操作界面40支持上述第三优选实施例。
在图5C中，挂号系统操作界面60上的挂号变更功能项仅包括挂号变更请求发送按钮602，同时，挂号系统操作界面60上还包括注册账号信息和挂号信息自动填充区601，及身份验证功能项603。作为一个示例，图5C中的自动填充区601包括用户账号显示区域、挂号号码显示区域、挂号科室显示区域、挂号医生显示区域、社保卡号显示区域；身份验证功能项603包括账号录入框、密码录入框和验证发送按钮。需要说明的是，图5C示出的挂号系统操作界面60支持上述方式一的方案，注册账号信息和挂号信息自动填充区601在验证通过后自动将与账号及/或密码映射的挂号信息作为待变更挂号信息进行填充，这样做的好处是可以不需要用户手工输入待变更挂号信息，防止人工输入的错误及人工输入的繁琐。需要说明的是，图5C中，将唯一的挂号号码和社保卡号作为待变更挂号信息。图5C示出的挂号系统操作界面60支持上述第二优选实施例。
进一步地，为了更好的对上述步骤进行说明，现以图6为例，对上述技术特征“挂号变更操作界面”进行示例性描述。
在图6中，挂号变更操作界面50包括科室选择项501和与各科室选择项对应的医生选择项502，作为一个示例，图6中以点击医生选择项502为例，当点击医生选择项502后，弹出与当前科室对应的医生选择界面，用户可以点选所欲选择的医生（图中以选择“李四主任医师”为例），当点击确定按钮后即将挂号医生从“张三主任医师”变更为“李四主任医师”，当点击退出按钮后即退出医生选择界面，当点击下拉按钮后，即将更多的待选择医生显示出来。同样的原理，当点击科室选择项501后，会弹出科室选择界面，界面布局和操作原理与上述医生选择界面类似，本领域技术人员当可轻易实现，在此不做赘述。同样需要说明的是，在本发明的其它实施例中，挂号变更操作界面50可以只包括医生选择项或者科室选择项，在此同样无需赘述。
如图7所示，为本发明挂号信息自助变更方法较佳实施例的实施流程图。
需要强调的是：图7所示流程图仅为一个较佳实施例，本领域的技术人员当知，任何围绕本发明思想构建的实施例都不应脱离于如下技术方案涵盖的范围：
用户终端响应用户针对客户端系统的操作指令，经通信网络向医院服务器发出包括待变更挂号信息的挂号变更请求；所述医院服务器在接收到所述用户终端发送的所述挂号变更请求后，提供与所述待变更挂号信息映射的挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；在所述用户终端通过所述挂号变更操作界面发出变更选择指令后，所述医院服务器响应该变更选择指令，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系，以供医疗服务方按照重新建立的映射关系处理医疗事件。
以下是结合本实施例逐步实现挂号信息的自助变更。 步骤S20，用户终端1响应用户针对客户端系统11的操作指令，经通信网络4向医院服务器2发出包括待变更挂号信息的挂号变更请求。 步骤S21，医院服务器2在接收到所述用户终端1发送的所述挂号变更请求后，提供与所述待变更挂号信息映射的挂号变更操作界面给所述用户终端1，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项。 步骤S22，在所述用户终端1通过所述挂号变更操作界面发出变更选择指令后，所述医院服务器2响应该变更选择指令，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系，以供医疗服务方按照重新建立的映射关系处理医疗事件。
优选地，上述步骤S20包括如下步骤：
所述用户终端1运行所述客户端系统11，以在所述用户终端1上显示挂号系统操作界面，所述挂号系统操作界面包括挂号变更功能项；
所述用户终端1通过所述挂号变更功能项向所述医院服务器2发出包括所述待变更挂号信息的挂号变更请求。
优选地，为了保证挂号信息变更的安全性，在将所述挂号变更请求发送给所述医院服务器2的挂号信息自助变更系统21之前，优选包括一身份验证步骤，也就是说，上述步骤S20包括如下步骤：
所述用户终端1运行所述客户端系统11，以在所述用户终端1上显示挂号系统操作界面，所述挂号系统操作界面包括身份验证功能项和挂号变更功能项；
所述用户终端1通过所述身份验证功能项向所述医院服务器2发送身份验证请求；
在身份验证通过后，所述用户终端1通过所述挂号变更功能项向所述医院服务器2发出包括所述待变更挂号信息的挂号变更请求。
优选地，为了保证挂号信息变更的安全性，在将所述挂号变更请求发送给所述医院服务器2的挂号信息自助变更系统21之前，优选包括一身份验证步骤，也就是说，上述步骤S20包括如下步骤：
所述用户终端1运行所述客户端系统11，以在所述用户终端1上显示身份验证界面，所述身份验证界面包括身份验证功能项；
所述用户终端1通过所述身份验证功能项向所述医院服务器2发送身份验证请求，并在身份验证通过后，所述客户端系统11在所述用户终端1上显示挂号系统操作界面，所述挂号系统操作界面包括挂号变更功能项；
所述用户终端1通过所述挂号变更功能项向所述医院服务器2发出包括所述待变更挂号信息的挂号变更请求。
以上仅为本发明的优选实施例，并非因此限制本发明的专利范围，凡是利用本发明说明书及附图内容所作的等效结构或等效流程变换，或直接或间接运用在其他相关的技术领域，均同理包括在本发明的专利保护范围内。

Claims (10)

  1. 一种挂号信息自助变更方法，该方法适用于用户终端与医院服务器经通信网络进行数据通信的通信系统，其特征在于，所述用户终端安装有与所述医院服务器连接绑定的客户端系统，该方法包括步骤：
    A、所述用户终端响应用户针对所述客户端系统的操作指令，经所述通信网络向所述医院服务器发出包括待变更挂号信息的挂号变更请求；
    B、所述医院服务器在接收到所述用户终端发送的所述挂号变更请求后，提供与所述待变更挂号信息映射的挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；
    C、在所述用户终端通过所述挂号变更操作界面发出变更选择指令后，所述医院服务器响应该变更选择指令，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系，以供医疗服务方按照重新建立的映射关系处理医疗事件。
  2. 如权利要求1所述的挂号信息自助变更方法，其特征在于，所述步骤A包括如下步骤：
    所述用户终端运行所述客户端系统，以在所述用户终端上显示挂号系统操作界面，所述挂号系统操作界面包括挂号变更功能项；
    所述用户终端通过所述挂号变更功能项向所述医院服务器发出包括所述待变更挂号信息的挂号变更请求。
  3. 如权利要求1所述的挂号信息自助变更方法，其特征在于，所述步骤A包括如下步骤：
    所述用户终端运行所述客户端系统，以在所述用户终端上显示挂号系统操作界面，所述挂号系统操作界面包括身份验证功能项和挂号变更功能项；
    所述用户终端通过所述身份验证功能项向所述医院服务器发送身份验证请求；
    在身份验证通过后，所述用户终端通过所述挂号变更功能项向所述医院服务器发出包括所述待变更挂号信息的挂号变更请求。
  4. 如权利要求1所述的挂号信息自助变更方法，其特征在于，所述步骤A包括如下步骤：
    所述用户终端运行所述客户端系统，以在所述用户终端上显示身份验证界面，所述身份验证界面包括身份验证功能项；
    所述用户终端通过所述身份验证功能项向所述医院服务器发送身份验证请求，并在身份验证通过后，所述客户端系统在所述用户终端上显示挂号系统操作界面，所述挂号系统操作界面包括挂号变更功能项；
    所述用户终端通过所述挂号变更功能项向所述医院服务器发出包括所述待变更挂号信息的挂号变更请求。
  5. 一种适用于权利要求1所述的挂号信息自助变更方法的医院服务器，其特征在于，该医院服务器包括：
    通信单元，用于经通信网络与用户终端通信连接；
    存储单元，用于存储挂号信息自助变更系统，及该挂号信息自助变更系统的运行数据；
    处理单元，用于调用并执行该挂号信息自助变更系统，以执行如下步骤：
    侦测并接收所述用户终端经所述通信网络发送的包括待变更挂号信息的挂号变更请求，在接收到该挂号变更请求后响应该挂号变更请求，并提供挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；
    侦测并接收所述用户终端通过所述挂号变更操作界面发出的变更选择指令，在接收到该变更选择指令后，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系，以供医疗服务方按照重新建立的映射关系处理医疗事件。
  6. 如权利要求5所述的医院服务器，其特征在于：
    所述通信单元是无线通信单元，所述通信网络是移动互联网；或者
    所述通信单元是有线通信单元，所述通信网络是传统互联网或者局域网；或者
    所述通信单元包括无线通信子单元和有线通信子单元，所述通信网络是移动互联网、传统互联网或局域网。
  7. 一种适用于权利要求1所述的挂号信息自助变更方法的用户终端，其特征在于，该用户终端包括：
    通信单元，用于经通信网络与医院服务器通信连接；
    存储单元，用于存储与所述医院服务器中的挂号信息自助变更系统连接绑定的客户端系统，及该客户端系统的运行数据；
    显示单元，用于输出显示该客户端系统提供的挂号系统操作界面及该挂号信息自助变更系统提供的挂号变更操作界面；
    挂号信息输入单元，用于输入待变更挂号信息，并基于所述显示单元显示的挂号系统操作界面和挂号变更操作界面输入操作指令；
    处理单元，用于调用并执行该客户端系统，以执行如下步骤：
    响应用户针对所述客户端系统的操作指令，经所述通信网络向所述医院服务器发出包括待变更挂号信息的挂号变更请求；
    输出显示所述挂号信息自助变更系统响应该挂号变更请求反馈回的挂号变更操作界面；
    根据用户基于所述挂号变更操作界面的操作信息生成变更选择指令，并将该变更选择指令发送给所述挂号信息自助变更系统。
  8. 如权利要求7所述的用户终端，其特征在于：
    所述通信单元是无线通信单元，所述通信网络是移动互联网；或者
    所述通信单元是有线通信单元，所述通信网络是传统互联网或者局域网；或者
    所述通信单元包括无线通信子单元和有线通信子单元，所述通信网络是移动互联网、传统互联网或者局域网。
  9. 如权利要求7所述的用户终端，其特征在于，所述挂号信息输入单元包括指纹采集器、触控输入单元、物理按键输入单元及/或图形码扫描单元。
  10. 一种挂号信息自助变更系统，适用于权利要求5或6所述的医院服务器，其特征在于，该系统包括通信侦测模块、通信响应模块、映射重建模块，其中：
    该通信侦测模块，用于侦测并接收所述用户终端经所述通信网络发送的包括待变更挂号信息的挂号变更请求；
    该通信响应模块，用于在接收到该挂号变更请求后响应该挂号变更请求，并提供挂号变更操作界面给所述用户终端，所述挂号变更操作界面包括科室选择项，或者，所述挂号变更操作界面包括科室选择项和与各科室选择项对应的医生选择项；
    该通信侦测模块，还用于侦测并接收所述用户终端通过所述挂号变更操作界面发出的变更选择指令；
    该映射重建模块，用于在接收到在接收到所述变更选择指令后，在所述待变更挂号信息，与变更选择后的科室及/或医生之间重新建立映射关系。
PCT/CN2015/086219 2015-05-28 2015-08-06 挂号信息自助变更方法、系统、用户终端及医院服务器 WO2016187959A1 (zh)

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