WO2016135816A1 - Système d'information - Google Patents

Système d'information Download PDF

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Publication number
WO2016135816A1
WO2016135816A1 PCT/JP2015/054986 JP2015054986W WO2016135816A1 WO 2016135816 A1 WO2016135816 A1 WO 2016135816A1 JP 2015054986 W JP2015054986 W JP 2015054986W WO 2016135816 A1 WO2016135816 A1 WO 2016135816A1
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WO
WIPO (PCT)
Prior art keywords
information
unit
content
image
display device
Prior art date
Application number
PCT/JP2015/054986
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English (en)
Japanese (ja)
Inventor
貴行 筒井
Original Assignee
株式会社日立国際電気
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社日立国際電気 filed Critical 株式会社日立国際電気
Priority to PCT/JP2015/054986 priority Critical patent/WO2016135816A1/fr
Priority to JP2017501568A priority patent/JPWO2016135816A1/ja
Publication of WO2016135816A1 publication Critical patent/WO2016135816A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the present disclosure relates to an information system, and can be applied to an information display system having a face recognition function, for example.
  • information display devices such as digital signage (digital signage) have been installed on store floors such as financial institutions, and by displaying advertisements of financial products such as various deposits and various loan products to customers, Contributing to store PR activities.
  • digital signage digital signage
  • it acquires the image from the camera installed in the information display device, performs face recognition processing, and measures what content and what gender and age group see from the recognition result of estimating gender and age (For example, JP2012-252613A).
  • An object of the present disclosure is to provide an information system that can efficiently specify products / services recommended next to products / services currently used for customers.
  • the information system compares the face recognition result (viewing result) for each content of each service from the camera unit of the information display device with the face recognition result from the camera unit of the service window, but the content is viewed but corresponds.
  • the services that are not used by the service counter are extracted by summing up the services without face recognition. As a result, it is possible to efficiently identify products / services recommended next to products / services currently being used by customers.
  • FIG. 1A is a block diagram illustrating the configuration of the information system according to the embodiment.
  • an information display device 10 that displays various product / service guidance is installed in a store, and an information device 11 is installed in each service window. Although two service windows are shown in FIG. 1A, the number of service windows may be one or three or more.
  • the information display device 10 includes an information display processing device 100, a camera 101, and a display unit 102. At least the camera 101 and the display unit 102 are installed at a waiting place in a store.
  • the information device 11 includes an information acquisition processing device 110 and a camera 111.
  • a customer information comparison device (server device) 200 that collects and compares face detection data from the information display device 10 and the information device 11 is installed in the store.
  • FIG. 2 is a block diagram illustrating the configuration of the information display apparatus according to the embodiment.
  • the circulation display control unit 104 displays various contents on the display unit 102 according to the content file display list stored in the storage unit 103. Further, the circulation display control unit 104 sends a content switching notification to the face detection unit 105 at the timing of content switching.
  • the face detection unit 105 acquires image data (video signal) from the camera 101 and performs face detection processing.
  • the image data obtained by cutting out the detected portion is stored in the storage unit 106.
  • the content ID being displayed is embedded so that the content being viewed can be specified.
  • the face detection data transmission unit 107 reads the face detection data from the storage unit 106 and transmits it to the customer information comparison device 200.
  • FIG. 3 is a block diagram illustrating the configuration of the information device according to the embodiment.
  • each job is performed at the window service terminal 112 of the information device 11.
  • the face detection unit 115 is notified of the window processing notification to the information acquisition processing device 110 when each job is processed.
  • the face detection unit 115 receives the window processing notification, acquires image data from the camera 111, and performs face detection processing.
  • the image data obtained by cutting out the detected portion is stored in the storage unit 116.
  • the accumulated face detection data is embedded with the customer ID sent from the window business terminal 112 and the processed business ID so that the customer and the service / product used can be identified.
  • the face detection data transmission unit 117 reads the face detection data from the storage unit 116 and transmits it to the customer information comparison device 200.
  • FIG. 4 is a block diagram illustrating the configuration of the customer information comparison apparatus according to the embodiment.
  • FIG. 5 is a diagram for explaining an example of a viewing list according to the embodiment.
  • face detection data image data
  • the face recognition processing unit 203 converts the feature such as the position of the face part from the image data into numerical data (face recognition data) and accumulates it in the storage units 204A and 204B.
  • the face recognition data comparison unit 205 compares the face recognition data of the information device 11 at the window and the face recognition data of the information display device 10. If there is a match as a result of the comparison processing, a service usage list 301 for each customer ID as shown in FIG. 5A is created and stored from the customer ID and business ID included in the face recognition data of the information device at the window. It accumulates in the unit 206. Further, a content viewing list 302 for each customer ID as shown in FIG. 5B is created from the customer ID included in the face recognition data of the information device at the window and the viewing content ID included in the face recognition data of the information display device. Accumulate in the storage unit 206.
  • a customer undefined ID is assigned and added to the list.
  • G01, G02,... Gnn indicate business IDs, and those marked with ⁇ are business (products / services, contents) used by the customer at the service window. This is referred to as a usage service ID.
  • C01, C02,... Cnn indicate content IDs, and those marked with ⁇ are content viewed by the customer, which are referred to as viewing content IDs.
  • FIG. 6 is a diagram for explaining an extraction example from the content viewing list according to the embodiment.
  • the content list 303 is searched using the content IDs (marked with a circle) viewed in the content viewing list 302, and the corresponding business ID is acquired.
  • a business ID associated with the viewed content ID is compared with a usage ID of the service usage list 301 to extract a business ID that is not used. That is, by extracting a business ID that is not included in the used business ID, content (product / service) that the customer is interested in is newly extracted. For example, when the customer ID is “00000002”, the business ID “G01” is viewed but not used.
  • the business ID “G01” is determined as a newly recommended product / service.
  • FIG. 1B is a block diagram illustrating a configuration of an information system according to a modification.
  • an information display device 10 that displays various product / service guidance is installed in the stores of the branch offices BR1, BR2, and BR3, and an information device 11 is installed in each service window.
  • FIG. 1B shows three branches, the number of branches may be one or four or more. Further, although two service windows are shown in FIG. 1B, the number of service windows may be one or three or more.
  • the information display device 10 includes an information display processing device 100, a camera 101, and a display unit 102.
  • the information acquisition device 11 includes an information acquisition processing device 110 and a camera 111.
  • a head office (head office) HQ is provided with a customer information comparison device (server device) 200 that collects and compares face detection data from the information display devices 10 and information devices 11 of each branch via the network NTW. Yes.
  • the customer information comparison device (server device) 200 does not need to be installed at the headquarters (head office), and may be installed at a location other than the headquarters as long as it can be processed centrally at one location.
  • the information system as in the embodiment is configured for each branch, that is, when a customer information comparison device (server device) is provided for each information display device or a face recognition function is built in, an additional device or a high-performance processing device
  • server device since the customer information comparison device (server device) is centralized in the headquarters in this modification, the cost can be reduced.
  • 1A, 1B ... Information system 10 ... Information display device 11 ... Information device 100 ... Information display processing device 101 ... Camera 102 ... Display unit 103 ... Storage unit 104 ... Circulation display control unit 105 ... face detection unit 106 ... storage unit 107 ... face detection data transmission unit 110 ... information acquisition processing device 111 ... camera 112 ... counter service terminal 115 ... Face detection unit 116 ... storage unit 117 ... face detection data transmission unit 200 ... customer information comparison device (server device)

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Marketing (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Accounting & Taxation (AREA)
  • Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

Un système d'information comprend un dispositif d'affichage d'information, un dispositif d'information, et un dispositif serveur. Le dispositif d'affichage d'information comprend une unité d'affichage pour afficher un contenu prédéterminé sur un écran qui est installé dans un espace d'attente, une unité de stockage pour stocker une pluralité de contenus et d'attributs de contenu, une unité de commande pour commander l'affichage des contenus dans l'ordre, une unité de caméra fixée à l'unité d'affichage, une unité de stockage pour stocker une image à partir de l'unité de caméra de façon synchronisée avec un instant de commutation de contenu, et une unité de transmission pour transmettre l'image stockée. Le dispositif d'information comprend une unité de caméra fixée à une fenêtre de service, une unité de stockage pour stocker une image à partir de l'unité de caméra, et une unité de transmission pour transmettre l'image stockée. Le dispositif serveur reçoit les images transmises depuis l'unité de transmission du dispositif d'affichage d'information et l'unité de transmission du dispositif d'information, et exécute un procédé de reconnaissance de visage prévu à cet effet.
PCT/JP2015/054986 2015-02-23 2015-02-23 Système d'information WO2016135816A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
PCT/JP2015/054986 WO2016135816A1 (fr) 2015-02-23 2015-02-23 Système d'information
JP2017501568A JPWO2016135816A1 (ja) 2015-02-23 2015-02-23 情報システム

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/JP2015/054986 WO2016135816A1 (fr) 2015-02-23 2015-02-23 Système d'information

Publications (1)

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WO2016135816A1 true WO2016135816A1 (fr) 2016-09-01

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JP (1) JPWO2016135816A1 (fr)
WO (1) WO2016135816A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108681940A (zh) * 2018-05-09 2018-10-19 连云港伍江数码科技有限公司 储物装置中人机交互方法、装置、储物装置及存储介质
CN110135906A (zh) * 2019-05-14 2019-08-16 赵东 一种能够导购和精准推送的智能柜台

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2010053194A1 (fr) * 2008-11-10 2010-05-14 日本電気株式会社 Dispositif d’enregistrement de comportement de client, procédé d’enregistrement de comportement de client et support d’enregistrement
WO2012161349A1 (fr) * 2011-05-24 2012-11-29 九州日本電気ソフトウェア株式会社 Dispositif de traitement d'informations et son procédé de commande, programme de commande, système de traitement d'informations et procédé de traitement d'informations

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2010053194A1 (fr) * 2008-11-10 2010-05-14 日本電気株式会社 Dispositif d’enregistrement de comportement de client, procédé d’enregistrement de comportement de client et support d’enregistrement
WO2012161349A1 (fr) * 2011-05-24 2012-11-29 九州日本電気ソフトウェア株式会社 Dispositif de traitement d'informations et son procédé de commande, programme de commande, système de traitement d'informations et procédé de traitement d'informations

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108681940A (zh) * 2018-05-09 2018-10-19 连云港伍江数码科技有限公司 储物装置中人机交互方法、装置、储物装置及存储介质
CN110135906A (zh) * 2019-05-14 2019-08-16 赵东 一种能够导购和精准推送的智能柜台

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