WO2016068506A1

WO2016068506A1 - Phone number directory system and phone number directory method using search-failed keyword in phone number directory history

Info

Publication number: WO2016068506A1
Application number: PCT/KR2015/010550
Authority: WO
Inventors: 김윤희; 이욱희
Original assignee: 김윤희
Priority date: 2014-10-29
Filing date: 2015-10-06
Publication date: 2016-05-06
Also published as: KR101645361B1; KR20160050493A

Abstract

The present invention relates to a phone number directory system and phone number directory method in which a search query for which search has failed is defined as a business category name, and a phone number is directed to be registered for the defined business category name. The phone number directory system according to the present invention comprises: a failed search query detection unit for detecting a search query for which search has failed from a phone number directory history; a relevant business category keyword determination unit for determining a business keyword of the detected failed search query; a business category definition directory unit for providing the detected failed search query to business operators of phone numbers registered in the determined business category keyword, to direct whether to define the same as a business category; and a failed search query business category definition unit for registering the failed search query as a new business category keyword according to a business category definition request from a business operator, and registering the requested phone number to correspond to the registered business category keyword. According to the present invention, it is possible to register, as business category names, search queries for types of businesses relevant to new industry categories and business categories for which searches have failed, and register phone numbers to the registered business category names to thereby improve search success.

Description

Searching phone numbers in phone number history and how to use phone number guidance system and phone number guidance

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone number guide system and a telephone number guide method for detecting a keyword that fails to search from a guide history of a telephone number and recruiting telephone numbers based on the detected failed search term. will be.

This application claims the priority based on Korean Patent Application No. 10-2014-0148699, filed October 29, 2014, all the contents disclosed in the specification and drawings of those applications are incorporated in this application.

114 The telephone directory system maintains a business database and a business name database. The sector DB sector uses the "standard sector classification system" arbitrarily configured by the telecom operator (KT in Korea). The sector data is updated once a year.

The industry keywords listed in the standard industry classification system represent the business of each telephone number inquired by a large number of users in a dictionary meaning. Therefore, the industry keyword having representativeness and standard is different from the industry name used by users in real life. Compared to the renewal cycle, which is renewed once a year, the business name occurs very quickly in real life.

For example, when the user inquires "A" fails to search from the business name DB, the guide selects the industry keyword most appropriate for "A" to search the industry DB, and guides the search result. Therefore, experienced guides select and search suitable industry keywords, while inexperienced guides have difficulty in searching. From the user's point of view, a suitable business type is selected and searched according to the guide's experience and guidance ability, so the satisfaction of the service is low for the guided phone number.

In the following prior art, the invention filed by the inventor of the present invention defines a keyword present in the guide history of the guide as a new industry keyword, and a related telephone number is assigned to the industry keyword. However, the phone numbers assigned to the new industry keywords are actually similar to the new industry, but the phone numbers do not match the new industry.

The present invention has been created in view of the above-mentioned point, and detects a keyword that fails to search from the history of the telephone number guide, and defines a detected failed search term as a new business to recruit phone numbers registered in the new business. An object of the present invention is to provide a telephone number guide system and a telephone number guide method.

According to another object of the present invention, it is to recruit telephone numbers by guiding whether or not to designate a detected failed search term as a business type against operators of telephone numbers registered in the industry associated with the detected failed search term.

According to the telephone number guide system using a search failed keyword in the telephone number guide history of the present invention for solving the above problems, a telephone using a search term failed to search in the history that guided the user to the telephone number as a new business type A number guidance system, comprising: a failed search term detector for detecting a search term inputted as a search term from a guide number of a phone number, but having failed to search; A related industry keyword determining unit to determine a business type keyword related to the detected failed search word; An industry type designation guide for guiding whether to designate a type of industry by providing a detected failed search word for operators of the phone number registered in the determined type of industry keyword; And a failed search term business type designation unit that registers the failed search term detected according to the business type designation request of the business operator as a new business type keyword, and matches the registered phone number of the requested operator with the registered new business type keyword.

In the present invention, the related industry keyword determination unit determines the industry keyword of the telephone number guided by the successful search by the input of another search word in the guide in the case of the search history of the search failed as the industry keyword having the relevance do.

Here, the related industry type keyword determining unit determines an industry type keyword designated by the manager as an industry type keyword having the relevance.

The related industry keyword determination unit may search the Internet for the failed search word, analyze the searched results, extract keywords related to the industry, search the industry DB with the extracted keywords, and search for the industry keyword searched from the industry DB. We decide as industry type keyword having relevance.

Preferably, the failed search term business type designation unit, when the new business type keyword is registered in association with the business type of the operator's telephone number, if the telephone number of the operator is set to be automatically registered in the new business type, Register your phone number.

Furthermore, the telephone number guide system includes: a guide history storage unit for storing a guide history including at least one or more search terms input by a receptionist and a search result of the search word in response to a telephone number inquiry call of a user; And a failed search word counting unit for counting and storing the number of failures for each search word for which the search failed in the stored guide history.

Furthermore, the telephone number guide unit may further include a telephone number guide unit for searching a sector DB including a pre-registered sector keyword and the new sector keyword in response to a user's telephone number inquiry call.

According to the telephone number guide method using the search failed keyword in the telephone number guide history of the present invention for solving the above problems, a search term that failed to search in the history that the telephone number guide system guides the user to the new business type A phone number guide method to be used, comprising: (a) detecting a failed search word inputted as a search word from a guide history of a phone number but failing to search; (b) a related industry keyword determining step of determining an industry keyword that is related to the detected failed search term; (c) an industry type designation guide step of guiding whether to designate a business type by providing a detected failed search word against operators of the phone number registered in the determined business type keyword; And (d) registering the failed search term detected according to the business type designation request of the business operator as a new business type keyword, and registering the failed search term business type corresponding to the registered phone number of the requested business operator.

According to the present invention, when a search term related to a real life term or a new business / trendy business is inputted and failed, the failed search term is registered as a new business name, and a telephone number of a business operator related to the new business name is registered to increase the success rate of the search. .

According to an aspect of the present invention, by determining the relevant industry for the new industry name, instructing the operators of the related industry to register the phone number in the new industry name, by registering the phone number according to the application of the new business name and registration Since the relevance of the telephone number is guaranteed, the service satisfaction of the user who is informed of the telephone number is increased.

The following drawings attached to this specification are illustrative of preferred embodiments of the present invention, and together with the detailed description of the invention to serve to further understand the technical spirit of the present invention, the present invention is a matter described in such drawings It should not be construed as limited to.

1 is a schematic configuration diagram of a phone number guide system according to an embodiment of the present invention.

FIG. 2 is a schematic internal structure diagram of the phone number guide server of FIG. 1.

3 and 4 are exemplary diagrams in which the telephone number guide server of FIG. 1 registers a new business type keyword.

5 is a schematic flowchart of a phone number guide method according to an embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Prior to this, terms or words used in the specification and claims should not be construed as having a conventional or dictionary meaning, and the inventors should properly explain the concept of terms in order to best explain their own invention. Based on the principle that can be defined, it should be interpreted as meaning and concept corresponding to the technical idea of the present invention.

<1. 시스템 구성><1. System Configuration>

1 shows a schematic configuration of a phone number guide system 1 according to an embodiment of the present invention.

Telephone number guide system 1 according to an embodiment of the present invention is connected via a wired, wireless network, the user terminal (2), the user to call the business inquiries, the user's inquiry call guide terminal (4) It consists of a telephone number guide server (3) assigned to the new search by using a search term that has failed to search, and a guide terminal (4) assigned to the user's inquiry call and guides the phone number requested by the user do.

In the present invention, the wired and wireless networks typically include all communication networks capable of data communication using various protocols such as mobile communication networks, wired and wireless public networks and dedicated networks such as the Internet, and the like.

Wired and wireless networks in the present invention include a telephone network (eg, PSTN network, mobile communication network) and the Internet network.

The user terminal 2 is a telephone terminal in which a user makes a call for a telephone number. The user dials a telephone guide number (eg 114 in South Korea) to inquire a telephone number and asks for the telephone number of the business name. If the user does not know the business name, it describes the type of business, features, etc. for the phone number to be informed. In some cases, when the user's inquiry target is not correct and the telephone number is not retrieved from the DB, the guidance of the telephone number fails.

The telephone number guide server 3 stores a guide history in which a receptionist terminal 4 responds to a user's inquiry call to the user terminal 2 in a DB, and the search fails based on the stored guide history data. Define as a new business name for, to receive registration of the telephone number of the operator for the defined business name, and save the applied phone number in the DB. The 114 guide server used by everyone corresponds to the phone number guide server 3.

Here, when the telephone number guide server 3 receives a user's inquiry call, the telephone number guide server 3 selects a specific guide terminal 4 from among the plurality of guide terminal 4 and assigns the inquiry call. The telephone number guide server 3 stores the details of the user's inquiry and the reception of the guide as guide history data.

The telephone number guide server 4 is a DB (eg, business name DB) as a search word input by a receptionist for the contents of a user's inquiry while the receptionist terminal 4 provides the guidance service of the telephone number to the user terminal 2. , Industry DB, etc.), and the retrieved telephone number is returned to the receptionist terminal 4. The receptionist terminal 4 explains the retrieved telephone number to the user and is requested to guide the telephone number from the user. If the retrieved telephone number is provided to the user at the request of the user, the guidance of the telephone number is successful.

For example, when the user inquires a telephone number of "A", the search may fail if the receptionist enters "A" which the user inquired as it is. This is because A fails to be searched from the DB as a search keyword. Keyword A is a keyword widely used by the public in real life, but the keyword may not be stored in the DB. Keywords related to the latest business, new business, anyone understands the meaning, but may not be stored in the phone number guide server 4 in terms related to the business type.

At this time, the experienced guide can input the searched telephone number to the user by inputting "A1" which is typically associated with "A" as a search keyword against the DB. In this case, the retrieval of the telephone number is fortunately successful, but because the retrieval relies on the personal ability of the receptionist, it cannot guarantee the uniform quality of the telephone number guide service to all users. In the above-described example, the reason why the DB assistant's DB search fails is because it is not known whether the correct telephone number guide keyword corresponding to "A" is "A1".

In addition, although the telephone number searched by the receptionist as "A1" was guided to the user, the general telephone number of the "A1" guided by the receptionist was not relevant to the telephone number of "A" and thus was not useful. Can be. Therefore, if A is registered as a business name or a related keyword, and the guided telephone number is registered for A, the quality of the service is lowered.

In order to solve the problem that the quality of the service is lowered, the telephone number guide server 4, when the search word is registered as a new business name based on the guide history data, the telephone number for the newly registered business name against the operators of the telephone number You will be prompted to register to receive registration. The keyword of the new business name corresponds to a search term for which the search failed. The telephone number guide server 4 guides the operator of the telephone number to designate a new business type. Subsequently, if the registration of the phone number is completed for the new business type after the verification of the operator, the search for the new business type that the user inquires is successful. As a result, the search success rate and the user's satisfaction are increased, so the quality of the telephone number guide service is naturally high.

The receptionist terminal 4 is automatically assigned to the business type inquiries of the user through the telephone number guide server (3). The receptionist enters a search word by his empirical search ability after listening to the user's inquiries about the telephone number by talking to the user. The corresponding telephone number is searched from the DB of the telephone number guide server 4 with respect to the entered search word, and the telephone number is guided to the user by using the guide's development or the automatic guidance voice (which can automatically connect the call). The search term entered as a search word by the guide, but failed to search, is a candidate for a new industry and is guided to designate it as an industry added to the operators of the related industry.

FIG. 2 is a schematic internal structure diagram of the phone number guide server 3 of FIG. 3 and 4 are exemplary diagrams in which the telephone number guide server 3 of FIG. 1 registers a new business type keyword.

Referring to FIG. 2, the phone number guide server 3 according to an exemplary embodiment of the present invention determines a type of business associated with a failed search term detector 43 for detecting a search term for which a search fails in the guide history data, and a failed search term. The related industry keyword determination unit 44, the industry designated guide 45 for guiding operators of related industries to designate a failed search term as a business type, and a phone number for designating a failed search term as a new business type by the operator's application to register a phone number. It is configured to include a failed search term industry type designation unit 46.

Preferably, the phone number guide server 3 is a guide history storage unit 41 for storing a guide history for the receptionist guides the user, a failed search term count unit for counting the number of times of search for the failed search term from the data of the stored guide history 42, and a search is performed by the guide, and further includes a telephone number guide 47 for guiding the telephone number to the user.

The guide history storage unit 41 stores the guide history generated in the process of providing the guide service of the telephone number to the user terminal 2 in the guide history DB. The stored data of the guide history includes call date and time, call history (eg, voice file, text file), search word entered by the guide, search result, and the like.

The failed search word counter 42 increments by one the number of searches for each search word that failed to search from the stored guide history data and stores the count in the failed search word DB. The search term with the highest number of failed searches in the industry DB means the industry frequently inquired by the user.

The failed keyword detecting unit 43 detects a failed keyword from the failed keyword DB and defines it as a new business type name. The failed search term may be detected in the order of the counted number of searches (number of search failures).

The related industry keyword determining unit 44 determines an industry related to the industry name of the failed search word. The determined industry type includes a business name of a phone number successfully and guided by another search word in the guide history, a business name designated by an administrator, a business type searched by a keyword searched through an internet search, and the like.

Referring to FIG. 3, it is assumed that a user inquires about "room director." The receptionist enters "room director" that the user inquires as a search word, but fails to retrieve the telephone number from the DB. The receptionist enters "packaging director" as a similar search term related to "room director" to search for a telephone number and guide the user to the found telephone number. Of course, the guide informs that the search has failed with the "room director" inquired by the user, guides the phone number searched with "packaging director", and guides the searched phone number at the request of the user. Here, the related industry keyword determination unit 44 determines the industry type name "packaging director" of the telephone number guided to the user for the "one-room director" failed to search as the related industry. Subsequently, the operator terminal 4 having registered the telephone number in the determined industry type "packaging director" guides whether to register the telephone number for the new industry name "one-room director". If the operator terminal 4 agrees with the industry type designation, the telephone number of the operator is registered in the new industry name "One-room director". Thereafter, the telephone number of the operator is retrieved from the DB for the search term "packaging director" or "room director".

Referring to FIG. 4, it is assumed that a user inquires about “left-handed room”. The receptionist enters "Lee Hun-bang" that the user inquires as a search word, but fails to retrieve the telephone number from the DB. The receptionist inputs a plurality of search terms as a similar search word related to "left-handed room" but may fail to retrieve a phone number from the DB. Alternatively, the guide informs the user that the phone number of "Jjimjilbang" is similar to the search word, but the user may reject the request for guidance of the phone number. Here, the related industry keyword determination unit 44 may be designated as "jjimjilbang" as the associated industry name of "left-hand room" from the administrator terminal. In addition, the related industry keyword determination unit 44 may perform an internet search with "left-handed room", collect keywords from the search results, search the industry DB with the collected keywords, and determine the searched industry name as the keyword of the related industry. . For convenience of explanation, it is assumed that a keyword of "skin management" is searched through an internet search, and a business name of "skin beauty management" is searched from an industry DB. Then, the related industry keyword determination unit 44 determines "jjimjilbang" and "skin care management" as the industry name associated with "left-handed room". Since, "Jjimjilbang" and "skin care management" as a business name registered business number, the operator is informed whether to add "Hun Hwanbang as a business type.

The industry type designation guide 45 guides whether to designate a new type of business name for businesses that have registered phone numbers for the determined at least one or more type of business name. The guidance may vary from email, SMS, app push, etc., with no restrictions.

The failed search term business type designation unit 46 receives a request for designation of a new business type from the operator terminal 4, and registers the telephone number of the business operator for the new business type. Then, the telephone number of the operator for the new sector name is stored in the sector DB.

The telephone number guide 47 searches the DB by the search word inputted by the receptionist terminal 4 for the user's inquiry call and guides the retrieved telephone number to the user terminal 2. Previously, since a search failed in the search is registered in the industry DB, the search fails no longer for the search word. In the past, the quality of service was not uniform because the guide was based on his or her work experience and experience, depending on the ability of the operator to enter keywords for the appropriate standard industry. However, the present invention provides a high success rate and uniform service quality, even though the search of the phone number is successful even if the keyword is searched in real life that meets the contents of the user's inquiry.

<2. 방법 구성><2. How to Configure>

The telephone number guide server 3 receives the inquiry call of the user terminal 2 and assigns the receptionist terminal 4. The guide terminal 4 is connected to a call with the user terminal 2, the guide responds to the user's inquiry. In the process of reception by the receptionist, the receptionist enters a search word to retrieve the telephone number from the DB, explains the search result to the user, and provides the retrieved telephone number at the request of the user. The phone number guide server 3 stores the history guided by the guide in the guide history DB. The guide history DB stores the contents of the user's inquiry, the search word entered by the guide, and the search result of the telephone number.

When the guide history is stored, the phone number guide server 4 detects a search word for which the search has failed from the guide history DB (S41). The phone number guide server 4 accumulates the number of searches for each search term that has failed to be searched, and can detect the search terms in the order of the high number of searches.

When a search term for which the search has failed is detected, the telephone number guide server 4 determines a business type name associated with the detected failed search term (S42). Here, when the search is successful by another search word in the guide history of the failed search word, the phone number guide server 4 may determine the business type name of the successful search phone number as the related business name (S421). In addition, the phone number guide server 4 may be assigned the relevant industry type name from the administrator terminal (S422). In addition, the phone number guide server 4 may search the Internet with a failed search term to collect keywords, search for an industry type DB with the collected keywords, and determine the searched industry name as a related industry name (S423).

When the relevant business type name is determined, the phone number guide server 4 guides the registration of the failed search term as a new type of business for the operators of the phone numbers registered in the related industry name (S43).

When the business operator applies for registration, the telephone number guide server 4 registers the failed search term in the business type DB as the business type name according to the application of the business operator terminal 5, and registers the telephone number of the business operator with respect to the registered business type name (S44). .

In the above embodiment, the term " ~ " is not used to mean a hardware division of the telephone directory guide server 4. Therefore, a plurality of components may be integrated into one component, or one component may be divided into a plurality of components. In addition, the component may mean a component of hardware, but may also mean a component of software. Therefore, it is to be understood that the present invention is not particularly limited by the term "part".

Although the present invention has been described by way of limited embodiments and drawings, the present invention is not limited thereto, and the technical spirit of the present invention and the claims to be described below by those skilled in the art to which the present invention pertains. Of course, various modifications and variations are possible within the scope of equivalents.

Claims

In the phone number guide system that uses a search term that failed to search in the history of informing the user the phone number as a new industry,

A failed search word detector for detecting a search word inputted as a search word from a guide number of the phone number but the search fails;

A related industry keyword determining unit to determine a business type keyword related to the detected failed search word;

An industry type designation guide for guiding whether to designate a type of industry by providing a detected failed search word for operators of the phone number registered in the determined type of industry keyword; And

The failed search term business designation unit that registers a detected failed search term as a new business keyword according to the business type designation request of the business operator and matches the registered telephone numbers of the requested business operators to the registered new business keyword.

Telephone number guide system comprising a.
The method of claim 1,

The related industry keyword determination unit,

The telephone number guide system, characterized in that the industry type keyword of the telephone number that is successfully searched by input of another search term in the guide history case of the search term that failed to be searched as the industry type keyword having the relevance.
The method of claim 1,

The related industry keyword determination unit,

A telephone number guide system, characterized in that the industry type keyword designated by the manager is determined as the industry type keyword having the above relevance.
The method according to any one of claims 1 to 3,

The related industry keyword determination unit,

Searching the Internet with the failed search term, analyzing the searched results to extract keywords related to the industry type, searching the industry type DB with the extracted keywords, and determining the industry type keyword retrieved from the industry type DB as the industry type keyword having the relevance. Characteristic telephone number guidance system.
The method of claim 1,

The failed search term industry type designator,

When the new business type keyword is registered in relation to the business type of the operator's telephone number, the telephone number of the operator is registered in the new type of business keyword when the telephone number of the operator is set to be automatically registered in the new type of business. Number guidance system.
The method of claim 1,

A guide history storage unit for storing a guide history including a search result of the search word and at least one search word input by a guide in response to a user's telephone number inquiry call; And

Failed search term counting unit that counts and stores the number of failures for each failed search term in the stored guide history

Telephone number guide system comprising a.
The method of claim 1,

The telephone number guide system further comprises a telephone number guide for guiding the retrieved telephone number by searching for an industry type DB including a pre-registered industry keyword and the new industry keyword in response to a telephone number inquiry call of the user.
In the phone number guidance method using a search term that failed to search in the history that the phone number guidance system guides the user to the phone number as a new business,

(a) a failed search term detecting step of detecting a search term inputted as a search term from a guide number of the phone number but the search fails;

(b) a related industry keyword determining step of determining an industry keyword that is related to the detected failed search term;

(c) an industry type designation guide step of guiding whether to designate a business type by providing a detected failed search word against operators of the phone number registered in the determined business type keyword; And

(d) a failed search term business designation step of registering a failed search term detected according to an industry type request of an operator as a new business keyword, and registering the requested telephone number of the business operator to the registered new business keyword;

Telephone number guide method comprising a.
The method of claim 8,

Step (b) is,

And determining an industry type keyword of the phone number in which the search is successful by inputting another keyword in the guide history of the search word that has failed to be searched as the industry type keyword having the relevance.
The method of claim 8,

Step (b) is,

And determining an industry type keyword designated as a related type by the manager as an industry type keyword having the relevance.
The method according to any one of claims 8 to 10,

Step (b) is,

Searching the Internet with the failed search term, analyzing the searched results to extract keywords related to the industry type, searching the industry DB with the extracted keyword, and determining the industry type keyword searched from the industry DB as the industry type keyword having the relevance. And a keyword internet search step.
The method of claim 8,

Step (d) is,

When the new business type keyword is registered in relation to the business type of the operator's phone number, if the operator's phone number is set to be automatically registered in the new business type, registering the telephone number of the operator in the new type of industry keyword. Phone number guide how to.
The method of claim 8,

Before step (a),

Storing a guide history including at least one search term entered by a receptionist in response to a telephone number inquiry call of the user and a search result of the search term; And

Counting and storing the number of failures for each search term that search failed in the stored guide history

Telephone number guide method further comprising.
The method of claim 8,

After step (d),

And a telephone number guidance step of guiding a searched telephone number by searching an industry DB including a pre-registered industry keyword and the new industry keyword in response to a user's telephone number inquiry call.