WO2016003092A1

WO2016003092A1 - Telephone number guidance system and telephone number guidance method using user voice analysis

Info

Publication number: WO2016003092A1
Application number: PCT/KR2015/006149
Authority: WO
Inventors: 김윤희; 이욱희
Original assignee: 김윤희
Priority date: 2014-07-01
Filing date: 2015-06-17
Publication date: 2016-01-07
Also published as: KR20160003504A

Abstract

Disclosed are a telephone number guidance system and a telephone number guidance method which provide a telephone number searched for with a keyword extracted by analyzing a user's voice. The telephone number guidance system according to the present invention comprises a telephone number guidance server comprising: an inquiring voice receiving unit for receiving voice information on the user inquiring about a telephone number; a keyword extraction unit for extracting a keyword by analyzing the received voice information; a surrounding condition keyword extraction unit for extracting a keyword for a surrounding condition by analyzing surrounding condition information of the voice information; a telephone number search unit for searching for a telephone number by using the extracted keyword and the keyword for a surrounding condition; and a search result reply unit for replying with the keyword used in the search and the searched for telephone number as a research result. According to the present invention, the user can use a telephone number search service without assistance from a telephone operator and request a call connection with a telephone operator, as necessary, so as to be provided with a telephone number search service.

Description

Telephone system and phone number guidance method using user's voice analysis

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone number guide technology, and more particularly, to a telephone number guide system and a telephone number guide method for searching and guiding a telephone number with a keyword obtained by analyzing a voice for inquiring a telephone number.

This application claims the priority based on Korea Patent Application No. 10-2014-0082047 filed on July 1, 2014, all the contents disclosed in the specification and drawings of those applications are incorporated in this application.

In the 114 telephone number guide service, the 114 receptionist listens to the user's inquiry and then asks the user again if the inquiry is ambiguous or not understood.

For example, if a user asks for a phone number of a famous business name, the guide can clearly recognize the keyword of the business name, and thus guides the phone number searched by the business name without asking again. If the user asks for 'coffee and hamburger', the guide may not recognize the exact keyword, but only the 'hamburger' keyword. Then, the receptionist asks the user clearly whether 'coffee and hamburger' is the business name or 'coffee' is a characteristic of the hamburger shop.

Here, a guide who is experienced in responding to a customer can more quickly and accurately grasp the intention of the user. That is, a competent guide guides the phone number in consideration of surrounding information such as call time, weather, region, age, and gender estimated for the user. For example, if a user asks for a 'pharmacy' phone number at 11 pm, an experienced receptionist may ask the user if they need a night pharmacy phone number and respond according to the user's response. . However, inexperienced guides can only recognize the 'pharmacy' keyword. Then, only the phone number searched for 'pharmacy' is provided to the user. Therefore, it is required to provide a uniform level of response service to the inquiry call without depending on the experience and knowledge of the guide.

The present invention was created under the recognition of the prior art as described above, by analyzing the voice of the user's inquiry call to extract a variety of keywords in consideration of the surrounding situation, and provides a search result of the keyword to provide a phone number guide system And a telephone number guidance method.

Another object of the present invention is to provide a search history of a user's voice analysis when a user who has received the results of the voice analysis requests a call and asks a phone number, and guides the phone number with reference to the search history. .

Telephone number guide system using the voice analysis of the user according to the present invention for achieving the above technical problem, the voice input unit for receiving the voice information for the user to inquire the telephone number; A keyword extractor configured to extract the keyword by analyzing the received voice information; A surrounding context keyword extracting unit configured to extract surrounding context information of the speech information to extract the surrounding context keyword; A phone number search unit for searching a phone number using the extracted keyword and a keyword of a surrounding situation; And a phone number guide server including a search result response unit which responds to the keyword used in the search and the searched phone number as a search result.

In the present invention, the keyword extracting unit text-transforms the received speech information and extracts the keyword having the minimum meaning unit from the converted text.

Here, the surrounding situation keyword extracting unit extracts a keyword of the surrounding situation including the gender and age of the user predicted from the voice information, the location of the voice information, the time zone, the weather, and the business number of the telephone number.

Preferably, the telephone number guide server receives a call from a user terminal, receives voice information inquiring about the telephone number, and provides a search result of the telephone number.

In addition, the telephone number guide server receives a connection of an application executed in a user terminal, receives voice information for inquiring the telephone number, and provides a search result of the telephone number.

In addition, the user terminal requests at least one keyword from a user who has received a response to the search result and re-searches the telephone number guide server.

In addition, after receiving the search result, the user terminal registers a new keyword through text input or voice input from the user and requests a re-search to the telephone number guide server.

According to an aspect of the present invention, the phone number guide server, a guide request request unit for receiving a call guide request of the guide from the user terminal received the search results; A search history providing unit configured to provide a search history of voice analysis of a user to the guide terminal when the user terminal is connected to a guide terminal by a call; And a receptionist search unit that receives a search request for a telephone number from the receptionist terminal based on the search history, and responds to the receptionist terminal.

Here, the search history of the speech analysis includes a text converted from the speech information, a keyword of speech analysis, a keyword of a surrounding situation, and a searched telephone number.

Telephone number guide method using the user's voice analysis according to the present invention for achieving the above technical problem, the phone number guide method in which the telephone number guide server analyzes the user's voice content to guide the phone number, (a) An inquiry voice receiving step of receiving voice information for inquiring a telephone number from a user terminal; (b) a keyword extraction step of extracting keywords by analyzing the received voice information; (c) a surrounding context keyword extracting step of extracting a surrounding context keyword by analyzing surrounding context information of the voice information; (d) a phone number search step of searching for a phone number by using the extracted keyword and the keyword of the surrounding situation; And (e) a search result response step of responding as a search result the keyword used in the search and the searched telephone number.

According to an aspect of the present invention, by extracting a keyword by analyzing the voice and the surrounding situation in which the user inquires the phone number, and provides a search service of the phone number by using the extracted keyword, the user can call the phone number through the unmanned guidance You can search.

According to another aspect of the present invention, when a user requests an incentive guide by a guide in the process of receiving a search service of a phone number through an unmanned guide, the guide inquires a telephone number desired by a customer based on the user's search history. You can respond faster and more accurately to.

The following drawings attached to this specification are illustrative of preferred embodiments of the present invention, and together with the detailed description of the invention to serve to further understand the technical spirit of the present invention, the present invention is a matter described in such drawings It should not be construed as limited to.

1 is a schematic configuration diagram of a phone number guide system according to an embodiment of the present invention.

FIG. 2 is a schematic internal structure diagram of the phone number guide server of FIG. 1.

3 is an exemplary diagram in which the telephone number guide server of FIG. 1 extracts a keyword.

4 is an exemplary view of a screen for searching for a telephone number by the user terminal of FIG. 1.

FIG. 5 is a schematic internal structure diagram in which a guide call function is added to the phone number guide server of FIG. 1.

6 is an exemplary diagram in which the phone number guide server of FIG. 5 provides a search history of a user to a guide terminal.

7 is a schematic flowchart of a phone number guide method according to an embodiment of the present invention.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Prior to this, terms or words used in the specification and claims should not be construed as having a conventional or dictionary meaning, and the inventors should properly explain the concept of terms in order to best explain their own invention. Based on the principle that can be defined, it should be interpreted as meaning and concept corresponding to the technical idea of the present invention.

Therefore, the embodiments described in the specification and the drawings shown in the drawings are only the most preferred embodiments of the present invention and do not represent all of the technical spirit of the present invention, various modifications that can be replaced at the time of the present application It should be understood that there may be equivalents and variations.

<1. 시스템 구성><1. System Configuration>

1 is a schematic configuration diagram of a phone number guide system 1 according to an embodiment of the present invention.

The telephone number guide system 1 according to an embodiment of the present invention is built on a wired or wireless network, and the telephone number guide server 2 providing a telephone number guide service and a telephone number are inquired by voice. It is configured to include a user terminal (3) provided with a number guide service.

The wired and wireless networks in the present invention typically include all communication networks capable of telephony communication and Internet data communication using various protocols such as mobile communication networks, wired and wireless public networks or dedicated networks such as the Internet.

The telephone number guide server 2 receives voice information of a user who inquires a telephone number from the user terminal 3 by using telephone communication or Internet data communication. The telephone number guide server 2 analyzes the received voice information and extracts a keyword. The telephone number guide server 2 searches the telephone number DB with the extracted keyword, and provides the retrieved telephone number to the user terminal 3.

Here, the telephone number guide server 2 analyzes the user's surrounding situation information as well as the user's voice analysis. In addition, since the phone number guide server 2 provides a search service of a phone number to the user terminal 3 using a keyword extracted based on voice analysis and surrounding situation information, the phone number guide server 2 responds to a request of the user terminal 3. Accordingly, the search service through the receptionist terminal 3 may be provided. The phone number guide server 2 may charge a separate service fee to a user who additionally requests a search service of a receptionist.

The user terminal 3 sends a voice of the user to the telephone number guide server 2 to inquire a telephone number, and receives a search result of the telephone number searched by the keyword. The user terminal 3 includes a telephone terminal or a smart terminal for executing an application and is not particularly limited.

Here, assuming that the telephone terminal, the user can inquire the telephone number by voice in the state of being connected to the telephone number guide server 2 through the call function of the user terminal (3). Then, the user terminal 3 may be provided with the extracted keyword from the telephone number guide server 2, request a search by selecting a specific keyword, and receive a search result of the telephone number searched with the selected keyword.

In addition, assuming that the smart terminal, the user may inquire the telephone number by voice after executing the application in the user terminal (3). Call costs can be saved because it is based on Internet data communication. Then, the application receives the extracted keyword and the corresponding search result from the telephone number guide server 2 and displays it on the screen.

In the above, the user terminal 3 may receive a search result of the telephone number from the telephone number guide server 2, and then select the extracted keyword or input a new keyword by voice or text to request re-search. .

In addition, if the user needs the assistance of the guide during the re-search, you can request a call connection with the guide. Then, the telephone number guide server 2 connects the guide terminal and the user terminal 3 by call, and provides the guide terminal with the search history performed by the user just before the call. When the guide and the user initiate a voice call by the call connection, the guide can easily check the search intention of the user by checking the search history displayed on the screen. The guide may check the search history including the number of searches of the user, the keywords used for the search in the individual search cases, and the search results with respect to the call-connected user terminal 3. Also, based on the user's search history, the attendant can be friendly and easily respond to what phone number the user intends to search for. Therefore, the guide can talk with the user to make the search of the phone number accurate and easy.

FIG. 2 is a schematic internal structure diagram of the phone number guide server 2 of FIG.

According to an embodiment of the present invention, the telephone number guide server 2 includes a query voice receiver 21 for receiving voice information requested by a user, a keyword extractor 22 for extracting a keyword from voice information, and A surrounding situation keyword extracting unit 23 for extracting surrounding situation information, a telephone number searching unit 24 for searching a phone number with the extracted keyword and surrounding situation keywords, and a search result responding unit 25 for providing a search result of the telephone number. It is configured to include).

The inquiry voice receiver 21 receives voice information of a natural language from which the user inquires a telephone number from the user terminal 3. The inquiry voice receiver 21 may receive voice information of the user through a phone call or an application executed in the user terminal 3.

The keyword extracting unit 22 converts the received speech information into text and extracts at least one keyword having a minimum meaning unit from the converted text. The keyword extracting unit 22 may extract a plurality of keywords from contents in which the user inquires a telephone number based on a sentence analysis and a word analysis algorithm.

The surrounding context keyword extracting unit 23 extracts a plurality of surrounding context keywords by analyzing information related to voice information of the user as surrounding context information. The surrounding situation information is for interpreting the intention of the user to inquire the telephone number, the user information (for example, gender, age, etc.) related to the voice information, call information (for example, the call location, call time zone, etc.), weather information And business information of the telephone number and the like, and there is no special limitation. When the telephone number guide server 2 uses not only the keyword of the voice information but also the extracted surrounding situation keyword, the telephone number guide server 2 can search the telephone number desired by the user more easily and quickly.

The telephone number retrieval unit 24 retrieves the telephone number from the telephone number DB by using keywords extracted from the voice information and the surrounding situation information.

Here, the phone number search unit 24 may provide the extracted information of the keyword to the user terminal 3 to receive at least one keyword to be used as a search key from the user. Alternatively, the phone number search unit 24 may arbitrarily select a keyword having a high search frequency from the extracted keywords, and search for a phone number by combining the selected keywords. For example, at least one keyword may be selected in the order of the highest search frequency among the keywords extracted from the voice information, and at least one surrounding context keyword may be selected in the order of the highest search frequency for each selected keyword. .

The search result response unit 25 responds to the user terminal 3 with the searched phone number information as a search result.

Here, the information of the search result may include a plurality of keywords extracted from text sentences, text information of which the voice information of the user is converted into text, voice information, and surrounding situation information, and a searched telephone number.

Then, the user who is dialing in or accessing the application checks the search result and selects a keyword included in the search result as a new combination, or additionally inputs the keyword and requests re-search to the telephone directory guidance server 2, and responds. The search results are returned. Of course, when additional keywords are input, the user may add new keywords through text input or voice input. Accordingly, the user may be provided with a search result based on at least one voice analysis and surrounding situation analysis according to the number of search requests.

On the other hand, when the search instance increases by the user selecting or inputting a keyword, the user who is provided with the search result through the application connection may reduce the call charge compared to the user who is provided with the search result through the call connection.

3 is an exemplary diagram in which the phone number guide server 2 of FIG. 1 extracts a keyword.

For convenience of explanation, it is assumed in Example 1 that the user makes a voice inquiry "Please tell me a homemade hamburger restaurant near the city hall". The telephone number guide server 2 converts the user's voice information into text, and extracts keywords such as keyword "viewing", "handmade", "hamburger", and "restaurant" through semantic analysis from the converted text.

Here, the phone number guide server 2 may store, in a keyword DB, keywords of surrounding situations related to the keywords extracted through voice analysis. Then, the telephone number guide server 2 can extract the surrounding situation keywords having a high frequency of search from the keyword DB by using an extended search and a combined search.

The phone number guide server 2 analyzes the surrounding situation information with respect to the user's voice inquiry and extracts surrounding situation keywords related to the user information, the calling information, the weather information, the industry information, the local information, and the like. For example, the user information may predict the gender and age range from the user's voice. The calling location may be identified from the calling information by the calling user's calling number or location information collected through the application.

Thereafter, the telephone number guide server 2 searches for the telephone number using the keywords extracted from the voice information and the surrounding situation information, and transmits the search result to the user terminal 3.

Next, Example 2 is an example in which the user inquires the pharmacy at night time when the pharmacy business is closed. The telephone number guide server 2 can determine the time when the pharmacy is closed from the origination time and extract the "night pharmacy" from the keyword DB, and the keyword of "holiday / night" using "Christmas" related to the origination time. Can be extracted. Furthermore, the telephone number guide server can extract "night hospital" as industry type information by using keywords of "pharmacy" and "night pharmacy". In addition, by using the keywords of "pharmacy", "night pharmacy", "holiday / night" to extract the "convenience store medicine" to support the user to visit the pharmacy.

4 is an exemplary view of a screen on which the user terminal 3 of FIG. 1 searches for a telephone number.

For convenience of explanation, it is assumed that a user uses a smartphone as the user terminal 3 and inquires by voice using an application in the smartphone. When the user inputs a voice and inquires, the telephone number guide server 2 receives voice information from the application, retrieves the telephone number with the extracted keyword, and then responds with the search result to the application. The application then displays the search results on the screen. The screen displays text information converted from voice information inquired by the user, extracted keywords, keywords used for searching, search results of telephone numbers searched by keywords used for searching, and the like.

FIG. 5 is a schematic internal structure diagram in which a guide call function is added to the telephone number guide server 2 of FIG. 1.

After the user is provided with the search results, the user may determine that the search for the desired telephone number has failed or if the user wants to be assisted in the search through the receptionist may request a receptionist call. A user who retrieves a phone number through a phone call may be informed whether or not to make a guide call through the ARS guide. In addition, the user who retrieved the phone number through the application may request a call guide of the guide by pressing the call button with the guide.

In order to provide a function of a receptionist call, the telephone number guide server 2 further includes a receptionist request receiving unit 26, a search history providing unit 27, and a receptionist searching unit.

The receptionist request receiving unit 26 receives a call guide request of the receptionist from the user terminal 3 that has received the search result. For example, if a call fails to a restaurant's phone number searched for the restaurant inquired in Example 1 of FIG. 3, or if the user wants to know more about the restaurant's opening hours or locations, the user may request a call guide from a receptionist. have. When a search result is provided through the application, when the user selects the call guide of the guide in the application, the user terminal 3 makes a call connection to the telephone number guide server 2.

The receptionist terminal is assigned at the request of the user, and when the assigned receptionist terminal is connected to the call with the user terminal 3, the search history providing unit 27 searches the user's voice analysis history with the guide terminal. To provide. Then, the guide can grasp the search information such as the user's voice information, call information, keyword information, the number of searches, the search results through the search history displayed on the screen. Thus, the guide can quickly and accurately guide the telephone number guidance to the user through the search history.

The receptionist search unit 28, when the receptionist who checks the user's search history displayed on the screen inputs a keyword through a conversation with the user, performs a phone number search for the input keyword and then returns the search result to the receptionist terminal. To provide. Then, the guide informs the user of the search result of the telephone number and ends the call.

6 is an exemplary diagram in which the phone number guide server 2 of FIG. 5 provides a search history of a user to a guide terminal.

In Example 1, the guide may confirm that the user has searched once through the user's search history, and the user has entered a new keyword "organic". When the caller is connected to the user, the guide may check text information, keyword information, search result information, etc. of the voice inquired by the user, and then obtain various additional information for searching for the homemade hamburger restaurant desired by the user. For example, the receptionist may ask the user whether he or she wants to search for 'organic homemade hamburger' based on the 'homemade' and 'organic', and select a suitable keyword according to the user's response to retrieve the corresponding telephone number. . The guide explains the search result to the user by voice, and when the user requests the phone number, the guide person transmits the phone number to the user terminal 3 by ARS voice.

In Example 2, the guide may confirm that the user has performed two searches through the user's search history displayed on the screen. In addition, the receptionist can check the keyword of "convenience store medicine", "headache medicine" through the search history that the user last searched, and can inquire whether the user is seeking a headache medicine and wants to purchase it right now. Thus, the guide can provide a search service of a more friendly telephone number to the user through the search history.

<2. 방법 구성><2. How to Configure>

The telephone number guide method using the voice analysis of the user according to an embodiment of the present invention can be preferably realized through the construction of the telephone number guide system 1 described above.

The telephone number guide server 2 receives voice information for inquiring a telephone number from the user terminal 3 which is in a telephone network-based call connection or a data communication network-based application connection (S21).

When the voice information of the user is received, the phone number guide server 2 converts the voice information into text, analyzes the converted text information, and extracts at least one keyword (S22). Here, the extracted keyword is a word having a minimum meaning unit.

When the keyword is extracted based on the voice information, the phone number guide server 2 extracts at least one surrounding context keyword by analyzing surrounding context information related to the speech information (S23). Here, the surrounding situation information is information related to the user's voice information, and no special proposal is given. For example, the telephone directory guidance server 2 may input keywords of the surrounding situation including the gender and age of the user predicted through voice analysis of the voice information, the location of the voice information, the time zone, the weather, and the type of the telephone number. Extract. With the keywords in the surrounding situation, the user's desired phone number can be searched more quickly and easily. This is because the keyword of the surrounding situation is different from the keyword extracted from the voice information of the user and can be accurately matched with the telephone number of the search target intended by the user in combination with the keyword.

When the keyword of the voice information and the keyword of the surrounding situation are extracted, the telephone number guide server 2 retrieves the telephone number from the telephone number DB using the extracted plurality of keywords (S24). Here, the user may be provided with the extracted keywords, select a keyword to be used for the search, and request a search to the telephone number guide server 2.

When the telephone number is retrieved, the telephone number guide server 2 provides the telephone number retrieved to the user terminal 3 as a search result (S25).

Here, the search result further includes text information of the voice information inquired by the user and extracted keywords. The user terminal 3 receiving the search results and displaying them on the screen may select a keyword from the user and request a re-search to the telephone number guide server 2. In addition, the user may request a re-search by adding a new keyword through voice input or text input. When re-search is performed, the search instance is increased and the telephone directory guide server 2 collects the search history for each search instance and stores it in the DB.

When the user who confirms the search result requests the receptionist call, the telephone number guide server 2 allocates the receptionist terminal, and connects the user terminal 3 with the assigned receptionist terminal (S26).

When the call is connected, the phone number guide server 2 provides the search history of the user to the guide terminal (S27). Then, the guide terminal displays the text information, the extracted keyword, the keyword used for the search for each search instance, the phone number search result, etc. on the screen.

Subsequently, the receptionist terminal searches for a telephone number by inputting a keyword determined from the inquiry contents of the user by talking to the user, and guides the retrieved telephone number to the user terminal 3 (S28). If the user feels inconvenient while performing a search, it is possible to explain the phone number of the desired search target to the receptionist in detail with the help of the receptionist, and to search the phone number by providing the receptionist's guide service. Do.

In the above-described embodiment, the term "~ part" is not used to mean a hardware division of the telephone number guide system using the voice analysis of the user. Therefore, a plurality of components may be integrated into one component, or one component may be divided into a plurality of components. In addition, the component may mean a hardware component, but may also mean a component of software. Therefore, it is to be understood that the present invention is not particularly limited by the term "part".

Although the present invention has been described by way of limited embodiments and drawings, the present invention is not limited thereto, and the technical spirit of the present invention and the claims to be described below by those skilled in the art to which the present invention pertains. Of course, various modifications and variations are possible within the scope of equivalents.

Claims

An inquiry voice receiver for receiving voice information for the user to inquire of a telephone number;

A keyword extractor configured to extract the keyword by analyzing the received voice information;

A surrounding context keyword extracting unit configured to extract surrounding context information of the speech information to extract the surrounding context keyword;

A phone number search unit for searching a phone number using the extracted keyword and a keyword of a surrounding situation; And

Search result response unit for responding as a search result the keyword and the searched phone number used in the search

Telephone number guide system comprising a telephone number guide server comprising a.
The method of claim 1,

The keyword extraction unit,

And converting the received voice information into a text and extracting the keyword having a minimum meaning unit from the converted text.
The method of claim 1,

The surrounding situation keyword extraction unit,

And a keyword of the surrounding situation including the gender and age of the user predicted from the voice information, the location of the voice information, the time zone, the weather, and the business type of the phone number.
The method of claim 1,

The telephone number guide server,

And a voice information requesting the telephone number by receiving a call from a user terminal, and providing a search result of the telephone number.
The method of claim 1,

The telephone number guide server,

And a voice information requesting the telephone number by receiving a connection of an application executed in a user terminal, and providing a search result of the telephone number.
The method according to claim 4 or 5,

The user terminal,

The telephone number guide system, characterized in that for selecting at least one keyword from the user response from the search results, requesting re-search to the telephone number guide server.
The method according to claim 4 or 5,

The user terminal,

And after receiving the search result, register a new keyword through text input or voice input from a user and request a re-search to the telephone number guide server.
The method of claim 1,

The telephone number guide server,

A receptionist request receiver configured to receive a call guide request of a receptionist from a user terminal which has received the search result;

A search history providing unit configured to provide a search history of voice analysis of a user to the guide terminal when the user terminal is connected to a guide terminal by a call; And

Receptionist search unit for receiving a search request of the telephone number from the receptionist terminal based on the search history, and responds to the retrieved telephone number to the receptionist terminal

Phone number guide system, characterized in that it further comprises.
The method of claim 8,

The search history of the voice analysis,

And a text number converted from the voice information, a keyword of a voice analysis, a keyword of a surrounding situation, and a retrieved telephone number.
In the phone number guide method for guiding the phone number by analyzing the voice content of the user, the phone number guide server,

(a) an inquiry voice receiving step of receiving voice information for inquiring a telephone number from a user terminal by a user;

(b) a keyword extraction step of extracting keywords by analyzing the received voice information;

(c) a surrounding context keyword extracting step of extracting a surrounding context keyword by analyzing surrounding context information of the voice information;

(d) a phone number search step of searching for a phone number by using the extracted keyword and the keyword of the surrounding situation; And

(e) a search result response step of responding as a search result the keyword used in the search and the searched telephone number;

Telephone number guide method comprising a.
The method of claim 10,

Step (b) is,

And converting the received voice information into text and extracting the keyword having a minimum meaning unit from the converted text.
The method of claim 10,

Step (c) is,

And extracting keywords of the surrounding situation including the gender and age of the user predicted from the voice information, the location of the voice information, the time zone, the weather, and the business type of the phone number.
The method of claim 10,

Step (e),

When the telephone number guide server receives a call from the user terminal and receives voice information inquiring about the telephone number, providing a search result of the telephone number to the user terminal connected to the call. Guide way.
The method of claim 10,

Step (e),

When the telephone number guide server receives voice information for inquiring the telephone number by accessing an application executed in the user terminal, providing the search result of the telephone number to the connected application. How to call a phone number.
The method of claim 10,

Step (e) is

And selecting, by the user terminal, at least one or more keywords among the keywords answered by the search result and requesting a re-search to the telephone number guide server.
The method of claim 10,

Step (e),

And after the user terminal receives the search result, registering a new keyword through text input or voice input from the user and requesting a re-search to the telephone number guide server.
The method of claim 10,

(f) a receptionist request receiving step of receiving a call guide request of a receptionist from a user terminal which has received the search result;

(g) a search history providing step of providing a search history of a voice analysis of a user to the guide terminal when the user terminal is connected to a guide terminal by a call; And

(h) a receptionist search step of receiving a search request of a telephone number from the receptionist terminal based on the search history, and responding the searched telephone number to the receptionist terminal;

Telephone number guide method further comprising.
The method of claim 17,

Step (g) is,

And providing a search history of the voice analysis including a text converted from the voice information, a keyword of voice analysis, a keyword of a surrounding situation, and a retrieved phone number.