WO2016065977A1

WO2016065977A1 - Call processing method and device, communication terminal and server

Info

Publication number: WO2016065977A1
Application number: PCT/CN2015/087383
Authority: WO
Inventors: 裴子成; 李军; 白凯; 靳茵茵; 罗建鼎; 陈敬林; 罗云峰; 吴峰; 韩基超; 苏东峰; 李江利; 白振龙
Original assignee: 百度在线网络技术（北京）有限公司
Priority date: 2014-10-31
Filing date: 2015-08-18
Publication date: 2016-05-06
Also published as: CN104469027A

Abstract

Provided are a call processing method and device, a communication terminal and a server. The method comprises: when receiving a call request or initiating a call, sending, by a communication terminal, a connection request to an opposite end server; receiving a response message sent by the opposite end server according to the connection request, the response message carrying first demonstration data, the first demonstration data corresponding to a voice communication content established by the call request or the initiated call; and displaying a visual content corresponding to the first demonstration data. In the present solution, by sending a connection request to an opposite end server, and obtaining demonstration data corresponding to a voice communication content established by a call request or an initiated call from a received response message returned by the opposite end server, a corresponding visual content is displayed, and the amount of information provided by a public number is increased, so that a user of a communication terminal can quickly select a service required by the user according to the visual content displayed on the communication terminal, thereby improving the user experience.

Description

Call processing method, device, communication terminal and server

This patent application claims the priority of the Chinese patent application filed on October 31, 2014, the application number is 201410602677.2, the applicant is Baidu Online Network Technology (Beijing) Co., Ltd., and the invention name is "call processing method and device". The full text of the application is hereby incorporated by reference.

Technical field

The embodiments of the present invention relate to the field of voice communication technologies, and in particular, to a call processing method, apparatus, communication terminal, and server.

Background technique

In the prior art, when the user receives a call request or sends a call through the communication terminal, if the calling number in the received call request or the called number of the communication terminal is a public number, the user needs to provide the other party through the other party. The voice gets the information you need.

For example, if the user calls the ICBC customer service phone “95588” through the communication terminal, it is necessary to listen to the already recorded prompt tone before selecting the type of service that he or she needs; for example, the merchant or business owner uses the phone to sell the product to the consumer or When the service, or a return visit survey, asks the user some questions, or explains some goods or service information to the user, they are only provided to the consumer through voice.

It can be seen that the services provided by the public numbers in the prior art are limited to voice descriptions and provide less information.

Summary of the invention

Embodiments of the present invention provide a call processing method and apparatus to increase the amount of information provided by a public number.

In a first aspect, an embodiment of the present invention provides a call processing method, which is executed by a communication terminal, and includes:

When the communication terminal receives the call request or issues a call, sends a connection request to the peer server;

Receiving a response message sent by the peer server according to the connection request, where the response message carries first display data, where the first display data corresponds to the voice communication content established by the call request or the issued call ;

Displaying visual content corresponding to the first display data.

In a second aspect, an embodiment of the present invention provides a call processing apparatus, which is configured in a communication terminal, and includes:

a connection request sending module, configured to send a connection request to the peer server when the communication terminal receives the call request or issues a call;

The response message receiving module is configured to receive a response message sent by the peer server according to the connection request, where the response message carries the first display data, the first display data and the call request or the called call Corresponding to the established voice communication content;

And a display module, configured to display visual content corresponding to the first display data.

The call processing method and apparatus provided by the embodiment of the present invention, by sending a connection request to the calling peer server, and obtaining a voice communication content established by the call request or the issued call from the response message returned by the receiving peer server The display data shows the corresponding visual content, and the amount of information provided by the public number is increased, so that the user of the communication terminal can quickly select the service required by the user according to the visual content displayed by the communication terminal, thereby improving the user experience.

In a third aspect, an embodiment of the present invention provides a processing method for a coordinated call, which is executed by a proxy server, and includes:

Receiving a number query request sent by the communication terminal, where the number query request carries a calling number that sends the call request to the communication terminal or a called number that is called by the communication terminal;

Querying whether the calling number or the called number belongs to a super public number, and the super public number is a telephone number that provides visual content for the communication terminal in the voice call;

Sending the query result to the communication terminal;

Receiving a connection request sent by the communication terminal, and forwarding the request to the calling server or the application server to which the called number belongs;

Receiving a response message returned by the application server according to the connection request, and forwarding the message to the The signaling terminal carries the display data, and the presentation data corresponds to the voice communication content established by the call request or the issued call.

In a fourth aspect, the embodiment of the present invention provides a processing device for a coordinated call, which is configured in a proxy server, and includes:

The query request receiving module is configured to receive a number query request sent by the communication terminal, where the number query request carries a calling number that sends the call request to the communication terminal or a called number that is called by the communication terminal;

a querying module, configured to query whether the calling number or the called number belongs to a super public number, where the super public number is a telephone number that provides visual content for the communication terminal in the voice call;

a result sending module, configured to send the query result to the communication terminal;

a connection processing module, configured to receive a connection request sent by the communication terminal, and forward the connection request to the calling number or the application server to which the called number belongs;

a response processing module, configured to receive a response message returned by the application server according to the connection request, and forward the message to the communication terminal, where the response message carries display data, and the display data is sent or sent by the call request The voice communication content established by the call corresponds.

The method and device for processing a coordinated call provided by the embodiment of the present invention, by querying whether the calling number of the call request sent to the communication terminal or the called number of the communication terminal is a super public number, and when belonging to the super public number, Establishing an interaction channel between the communication terminal and the application server to which the calling number or the called number belongs, and sending the display data corresponding to the voice communication content established by the application server to the call request or the issued call The communication terminal is provided to enable the communication terminal to display, and the amount of information provided by the public number is increased, so that the user of the communication terminal can quickly select the service required by the user according to the visual content displayed by the communication terminal, thereby improving the user experience.

In a fifth aspect, an embodiment of the present invention provides a processing method for a coordinated call, which is executed by an application server, and includes:

Receiving a connection request sent by the communication terminal;

Returning a response message to the communication terminal according to the connection request, where the response message carries first display data, and the first display data corresponds to a current voice communication content of the communication terminal.

In a sixth aspect, an embodiment of the present invention provides a processing apparatus for a coordinated call, which is configured With the server, including:

a connection request receiving module, configured to receive a connection request sent by the communication terminal;

The response module is configured to return a response message to the communication terminal according to the connection request, where the response message carries first display data, and the first display data corresponds to a current voice communication content of the communication terminal.

According to a seventh aspect, an embodiment of the present invention provides a communication terminal, where the communication terminal includes a transmitter, a receiver, a memory, and a processor respectively connected to the transmitter, the receiver, and the memory, where A set of program code is stored in the memory, and the processor is configured to call program code stored in the memory for:

Displaying visual content corresponding to the first display data.

In an eighth aspect, an embodiment of the present invention provides a proxy server, where the proxy server includes a processor, a receiver, a transmitter, a random access memory, a read only memory, a bus, and a network interface unit, and the processor passes through a bus. And respectively coupled to a receiver, a transmitter, a random access memory, a read only memory, and a network interface unit, the processor is configured to:

Sending the query result to the communication terminal;

Receiving a response message returned by the application server according to the connection request, and forwarding the message to the communication terminal, where the response message carries display data, and the voice communication content of the presentation data and the call request or the issued call is established. Corresponding.

In a ninth aspect, an embodiment of the present invention provides an application server, where the application server includes a processor, a receiver, a transmitter, a random access memory, a read only memory, a bus, and a network interface unit, and the processor passes through a bus. And respectively coupled to a receiver, a transmitter, a random access memory, a read only memory, and a network interface unit, the processor is configured to:

Receiving a connection request sent by the communication terminal;

The processing method and device for cooperative call provided by the embodiment of the present invention, the application server sends the display data corresponding to the current voice communication content of the communication terminal to the communication terminal through the proxy server, so that the communication terminal performs display The amount of information provided by the public number corresponding to the application server is increased, so that the user of the communication terminal can quickly select the service required by the user according to the visual content displayed by the communication terminal, thereby improving the user experience.

DRAWINGS

In order to explain the present invention more clearly, a brief description of the drawings to be used in the present invention will be briefly described. It is obvious that the drawings in the following description are some embodiments of the present invention, for those skilled in the art Other drawings may also be obtained from these drawings without paying for creative labor.

1a is a schematic diagram of a network architecture for providing a super public number service according to an embodiment of the present invention;

1b is a flowchart of a call processing method according to Embodiment 1 of the present invention;

2a is a flowchart of a call processing method according to Embodiment 2 of the present invention;

2b is a flowchart of another call processing method according to Embodiment 2 of the present invention;

FIG. 3 is a flowchart of a call processing method according to Embodiment 3 of the present invention; FIG.

FIG. 3b is a schematic diagram of a manual service corresponding to a method according to Embodiment 3 of the present invention; FIG.

4 is a flowchart of a call processing method according to Embodiment 4 of the present invention;

FIG. 5 is a schematic structural diagram of a call processing apparatus according to Embodiment 5 of the present invention; FIG.

FIG. 5 is a schematic structural diagram of a call processing apparatus according to Embodiment 6 of the present invention; FIG.

FIG. 6 is a flowchart of a method for processing a coordinated call according to Embodiment 7 of the present invention;

FIG. 7 is a schematic structural diagram of a processing apparatus for a coordinated call according to Embodiment 8 of the present invention; FIG.

FIG. 8 is a flowchart of a method for processing a coordinated call according to Embodiment 9 of the present invention; FIG.

FIG. 9 is a flowchart of a method for processing a coordinated call according to Embodiment 10 of the present invention; FIG.

FIG. 9b is a flowchart of a method for processing a coordinated call according to Embodiment 11 of the present invention; FIG.

10 is a schematic structural diagram of a processing apparatus for a coordinated call according to Embodiment 12 of the present invention;

11 is a schematic structural diagram of a communication terminal according to Embodiment 13 of the present invention;

12 is a schematic structural diagram of a proxy server according to Embodiment 14 of the present invention;

FIG. 13 is a schematic structural diagram of an application server according to Embodiment 15 of the present invention.

detailed description

The technical solutions in the embodiments of the present invention will be further described in detail below with reference to the accompanying drawings. It is obvious that the described embodiments are a part of the embodiments of the present invention, and not all of them. Example. It is understood that the specific embodiments described herein are merely illustrative of the invention, and are not intended to limit the scope of the invention. Other embodiments are within the scope of the invention. It should also be noted that, for ease of description, only some, but not all, of the present invention are shown in the drawings.

The call processing method provided by the embodiment of the present invention can be applied to the network architecture for providing the super public number service as shown in FIG. 1a. For the sake of clarity, the network architecture is first introduced.

The network architecture generally involves network element devices on the user side and the network side. The network element device on the user side is generally a communication terminal 1, which is a smart device having a voice communication function and a display function. The network element device on the network side includes: a proxy server 2, an application server 3 to which a super public number belongs, and an operator terminal 4 opposite to the voice communication of the communication terminal 1. Each network element device on the network side is a logical concept and is physically and independently set.

The operator terminal 4 is also referred to as a peer end and is relative to the communication terminal 1. If the call request is sent to the communication terminal 1, the operator terminal 4 is the calling party, the corresponding number is the calling number, and the calling request carries the calling number; if the communication terminal 1 initiates to the operator terminal 4 For the call, the number corresponding to the operator terminal 4 is the called number. Since the application server 3 serves the operator terminal 4, both the calling number and the called number belong to the super public number.

The network architecture to which the method of the embodiment of the present invention is applied does not change the network architecture of the voice communication, but is implemented on the basis of the network architecture of the voice communication. In voice communication, there is a first link between the communication terminal 1 and the operator terminal 4, that is, when the communication terminal receives a call request or places a call, and the calling number of the call request or the communication terminal calls When the called number belongs to the public number, it is connected to the call center server 6 through the carrier network 5, and then the call center server 6 selects an appropriate operator terminal 4 to provide the communication terminal 1 with the prompt voice, so that the user on the communication terminal 1 side knows the corresponding Business information.

The first link is still maintained in the network architecture to which the method of the embodiment of the present invention is applied, so that the user on the side of the communication terminal 1 acquires the voice; on the basis of this, the communication terminal 1 forms a relationship between the proxy server 2 and the application server 3. a second link, or a third link of the application server 3 to the operator terminal 4 is added, the communication terminal 1 receives the display data of the application server 3 based on the second link, or based on the second link and the The three links, the receiving application server 3 transmits the presentation data through the proxy server 2 under the control of the operator terminal 4, and displays the visual content corresponding to the presentation data. When the visual content is a fixed content, such as a business introduction or the like, the corresponding display data may be saved in the proxy server 2 or the application server 3; when the visual content is real-time data such as a bill queried by the user, the application server 3 is required. The corresponding data is acquired from the call center server 6, and then supplied to the communication terminal 1 through the proxy server.

Among them, the call center server 6 has a set of traditional call center systems, that is, a plurality of operator terminals and the call center server 6 together form a call center system. In the call center system, any of the operator terminals can perform voice communication with the communication terminal 1 based on the first link, such as providing a prompt voice to the user on the communication terminal 1 side, or providing a manual service voice to make the communication terminal 1 side The user is informed of the corresponding business information.

The application server 3 serves a plurality of operator terminals in the above call center system. Above call In the central system, any of the operator terminals can cooperatively process the voice call of the communication terminal 1 based on the second link and the third link, and provide the display data to the communication terminal 1 through the application server 3 and the proxy server 2, thereby being at the communication terminal. 1 displays visual content corresponding to the display data.

The first link and the second link exist independently, and the third link is formed based on the second link.

The call processing method provided by the embodiment of the present invention is also applicable to another network architecture, and the other network architecture is similar to the foregoing network architecture, except that the proxy server can be replaced by another specific server, and the application server and the communication terminal are used. Can be directly connected. The domain name or the website address corresponding to each public number may be stored in the specific server. Before the communication terminal sends the connection request through the specific server, the specific terminal may first query the specific server for the domain name or the website address corresponding to the called or called telephone number. Then send a connection request to the domain name or URL obtained by the query.

Embodiment 1

FIG. 1 is a flowchart of a call processing method according to Embodiment 1 of the present invention. The method of the embodiments of the present invention may be performed by a call processing apparatus configured to be implemented in hardware and/or software, which is typically configured in a communication terminal capable of providing a voice communication service and a display service, for example, configured as shown in the figure. In the communication terminal 1 shown in 1a.

The method includes: Operation 11 - Operation 13.

In operation 11, when the communication terminal receives the call request or issues a call, the connection request is sent to the peer server.

Among them, the opposite end is relative to the communication terminal. If the communication terminal receives the call request, the communication terminal that sends the call request to the communication terminal is the opposite end, and the application server that provides the service to the opposite end is the peer application server; if the communication terminal sends a call to another communication terminal The other communication terminal is the peer end, and the server serving the other communication terminal is the peer server.

The communication terminal may send a connection request to the peer through the proxy server, or may directly send a connection request to the peer server.

When the communication terminal can send a connection request to the peer through the proxy server, that is, correspondingly, send a connection request to the peer server, including:

Passing to the calling server or the application server to which the called number belongs by using the proxy server Send the connection request.

Preferably, before sending the connection request to the peer server, the method may further include:

Generating a number query request for querying whether the calling number that issued the call request or the called number of the communication terminal calls belongs to a super public number, and the super public number provides visual access to the communication terminal in the voice call The phone number of the content;

Sending the number query request to the proxy server;

Receiving a query result sent by the proxy server;

When the query result is that the calling number or the called number belongs to a super public number, a connection request is generated.

When the communication terminal directly sends a connection request to the peer server, the communication terminal needs to query a specific server for the calling number of the calling party or the domain name or the website address corresponding to the called number of the call. The domain name or the website address corresponding to each public number may be stored in the specific server. Before the communication terminal sends the connection request through the specific server, the specific terminal may first query the specific server for the domain name or the website address corresponding to the called or called telephone number. Then send a connection request to the domain name or URL obtained by the query.

In operation 12, the response message sent by the peer server according to the connection request is received, where the response message carries the first display data, and the voice of the first presentation data and the call request or the call is established. The communication content corresponds.

Specifically, after the communication terminal is successfully connected to the peer server, the communication terminal may receive the voice sent by the peer server through the first link (as shown in FIG. 1a). The first display data corresponding to the voice communication content sent by the peer server according to the connection request may be received by the second link or the third link (as shown in FIG. 1a).

In operation 13, the visual content corresponding to the first display data is displayed.

The technical solution of the embodiment, by sending a connection request to the calling peer server, and obtaining the display data corresponding to the voice communication content established by the call request or the issued call from the response message returned by the receiving peer server, displaying The corresponding visual content increases the amount of information provided by the public number, so that the user of the communication terminal can quickly select the service required by the user according to the visual content displayed by the communication terminal, thereby improving the user experience.

Embodiment 2

FIG. 2 is a flowchart of a call processing method according to Embodiment 2 of the present invention. As shown in FIG. 2a, the call processing method provided in this embodiment includes: operation 2a1 - operation 2a7.

In operation 2a1, when the communication terminal receives the call request or issues a call, a number query request is generated for querying whether the calling number that issued the call request or the called number of the communication terminal call belongs to the super public number. The super public number is a phone number that provides visual content for the communication terminal during a voice call.

In this operation, the user receives a call request through the communication terminal, and the calling number of the call request may be a super public number or a non-super public number. For example, suppose ICBC's customer service phone "95588" provides visual content, then "95588" belongs to the super public number, otherwise it does not belong to the super public number, just the ordinary public number that provides the voice service; or, the ordinary individual's phone number Nor is it a super public number. Similarly, when a user places a call through a communication terminal, the called number of the communication terminal call may be either a super public number or a non-super public number.

In operation 2a2, the number query request is sent to the proxy server.

In operation 2a3, the query result sent by the proxy server is received.

After the communication terminal sends the number query request to the proxy server (as shown by 2 in FIG. 1a), the proxy server queries whether the calling number or the called number belongs to a super public number, and the query result is obtained. Sended to the communication terminal.

The proxy server may determine, by way of online query, whether the calling number or the called number in the number query request belongs to a super public number; the proxy server may also be based on a super public number obtained and stored in advance a list, querying whether the calling number or the called number in the number query request is a super public number.

In operation 2a4, when the query result is that the calling number or the called number belongs to a super public number, a connection request is generated.

In operation 2a5, the connection request is sent by the proxy server to the calling number or the application server to which the called number belongs.

In operation 2a6, the response message returned by the application server according to the connection request is received, where the response message carries first display data, and the first display data is sent or sent with the call request. The voice communication content established by the call corresponds.

After the communication terminal passes through the proxy server to the calling number or the application server to which the called number belongs (such as the application server 3 shown in FIG. 1a), the application server communicates to the communication through the proxy server The terminal returns the response message, in other words, the proxy server forwards the response message returned by the application server according to the connection request to the communication terminal.

It should be noted that, after the communication terminal establishes a connection with the application server, the application server may obtain display control authority and input authority of the setting area on the display screen of the communication terminal. The acquisition of the display control authority is implemented by an existing module agent that implements the display function in the communication terminal. For example, the application server sends a response message to the module for implementing the display function on the communication terminal, the module has the permission to display, and the communication terminal can display the display data corresponding to the display data on the display screen based on the display data in the response message executed by the module. Visual content. The input authority is that the communication terminal encapsulates the operation of the user on the display screen into a message and sends it to the application server.

In operation 2a7, the visual content corresponding to the first display data is displayed.

The communication terminal usually has a voice communication function and a display function, and a protocol can be set between the communication terminal and the proxy server, and between the proxy server and the application server, so that the communication terminal queries the proxy server for the super public number, and through the proxy server Interaction between application servers. The content of the agreement here is not limited, as long as the above functions are implemented. After the communication terminal receives the response message forwarded by the proxy server, the communication terminal may display the visual content corresponding to the display data carried in the response message according to a style specified by the protocol, according to a protocol corresponding to the display function. Displayed on the display of the communication terminal.

The above operation 2a1 - operation 2a2 is implemented based on the second link shown in Fig. 1a.

The displaying the visual content corresponding to the first display data preferably includes: displaying at least one of an interactive interface, a picture, a video, and a text.

The interactive interface may include a radio button, a multi-select action button, and an input box, and the image may be a static image or a dynamic image.

Illustratively, when the user calls the China Mobile customer service phone "10086" through the communication terminal, the communication terminal generates a number query request, and the communication terminal sends the number query request to the second link (as shown in FIG. 1a). a proxy server, the communication terminal receiving the check sent by the proxy server If the called result belongs to the super public number, the communication terminal generates a connection request, and sends the connection request to the China Mobile customer service application server through the proxy server, and the The proxy server receives the response message returned by the China Mobile Customer Service Application Server.

After the communication terminal is connected to the China Mobile customer service call center server, the China Mobile customer service application server returns a prompt voice to the communication terminal through the first link (as shown in FIG. 1a). “Welcome to call China Mobile to quickly understand the service. The content and processing method can send the business name to 10086. The system will be billed on the 1st of every month, and the package status cannot be checked. If you change the package this month, you will receive a text message before 20:00 on the 1st of next month, please check it. Please press 1 for mobile phone number, 2 for mobile phone recharge, 3 for business service, 4 for password service and parking machine, 5 for mobile phone number activation, 7 for broadband service, 8 for group service, manual service Press 0".

After the communication terminal is connected to the China Mobile Customer Service Application Server, the China Mobile Customer Service Application Server returns a response message to the communication terminal through the second link (as shown in FIG. 1a). The response message includes display data corresponding to the prompt voice. Specifically, the display data may include text display data corresponding to the “Welcome to call China Mobile, quickly understand the business content and the processing method may send the service name to 10086” prompt voice, and the communication terminal may display the corresponding text, and further, corresponding to The prompt voice, the display data may also include display data corresponding to each service name and processing mode for the user to select, the communication terminal may display an interaction interface for the user to select the corresponding service; the display data may also include “1st of each month” The system can't check the status of the package. If you change the package this month, you will receive a text message before 20 o'clock on the 1st of next month. Please check the text display data or picture display data corresponding to the prompt voice. The communication terminal can display The corresponding text or the corresponding picture; the display data can also include: "Please press 1 for business inquiry, 2 for mobile phone recharge, 3 for business, 3 for password service and parking machine, 4 for mobile number activation. Please click on the broadband service, press 8 for the group service, and press the voice prompt for the manual service. The name and service type corresponding to the display data entry button operation, the communication terminal may display the corresponding interface for the user to select desired operations.

The protocol corresponding to the display function in the communication terminal defines the type of the style that the communication terminal can display, and can be based on the original protocol of the communication terminal corresponding to the display function, or the corresponding software package can be installed in the communication terminal, thereby being native to the communication terminal. Based on the protocol corresponding to the display function, add more The rich style type is such that when the user dials the super public number through the communication terminal, the communication terminal can display the visual content corresponding to the voice communication content with a richer style type.

It should be noted that the communication terminal can display the visual content corresponding to the segment prompt voice at the beginning of each prompt voice. For example, just start broadcasting “Please press 1 for business inquiry, 2 for mobile phone recharge, 3 for business, 3 for password service and parking service, 5 for mobile phone activation, 7 for broadband service, 7 Press 8 for the service, press the 0” prompt for the manual service, the communication terminal will display the various service names and the corresponding action button entries completely, so that the user does not need to listen to the lengthy prompt voice completely. The visual content corresponding to the prompt voice can quickly select the service that the user needs.

Illustratively, as shown in FIG. 2b, when the communication terminal receives the call request, operation 2b1 - operation 2b4 is performed.

In operation 2b1, the communication terminal performs telephone access, and operation 2b2 is performed during the telephone access procedure.

In operation 2b2, the communication terminal queries the proxy server whether the calling number belongs to the super public number, and if so, performs operation 2b3; otherwise, ends the super public number service, and only implements voice communication. It should be noted that the inquiry of the super public number and the subsequent services do not affect the telephone access and voice communication of the communication terminal.

In operation 2b3, the communication terminal initiates a connection request to the application server to which the calling number belongs through the proxy server, establishes a connection, and then performs operation 2b4.

In operation 2b4, the communication process is performed between the communication terminal and the application server, that is, the communication terminal acquires the display data from the application server and displays the corresponding content. For details, refer to the description of the foregoing embodiment.

In the technical solution of the embodiment, the proxy server queries whether the calling number in the call request or the called number of the communication terminal belongs to the super public number, and when belonging to the super public number, the application that belongs to the super public number through the proxy server The server performs interaction, obtains display data corresponding to the voice communication content established by the call request or the issued call, displays corresponding visual content, increases the amount of information provided by the public number, and causes the user of the communication terminal to display according to the communication terminal The visual content can quickly select the service that the user needs and improve the user experience.

Embodiment 3

FIG. 3 is a flowchart of a call processing method according to Embodiment 3 of the present invention. Real The embodiment provides a preferred solution after displaying the interactive interface corresponding to the first display data on the basis of the above embodiment.

The preferred method includes: operation 31 - operation 33.

In operation 31, the operation information of the user on the interaction interface is obtained and sent to the application server.

The operation is specifically based on the input authority of the setting area on the display screen of the communication terminal obtained by the application server (refer to the second embodiment above).

In operation 32, the second display data returned by the application server is received, and the second display data corresponds to the operation information.

In operation 33, the visual content corresponding to the second display data is displayed.

The operation is specifically based on the display control authority and the input authority of the setting area on the display screen of the communication terminal obtained by the application server (refer to the second embodiment above).

Still explained by the example in the second embodiment.

Example 1, taking an automatic voice prompt as an example.

After the communication terminal sends the connection request to the China Mobile customer service application server through the proxy server, the communication terminal can display and press "1, please press 2 for mobile phone recharge, 2 for service replenishment, 3 for password service and stop machine. Please press 4 for mobile service, 5 for mobile phone number activation, 7 for broadband service, 8 for group service, and 0 for manual service. The interactive interface displays the name and service type of each service type. The action button entry corresponding to the name, for the user to select the required business.

If the user clicks the action button entry corresponding to the “business process” on the interaction interface, the communication terminal acquires the operation information of the action button entry corresponding to the “business process” on the interaction interface, and the user sends the operation information to the application server. .

After the communication terminal obtains the operation information that the user clicks the action button entry corresponding to the “business process” on the interaction interface, and sends the operation information to the application server, the communication terminal receives the new display data returned by the application server. The new display data includes the text display data of the specific business name included in the “business process” and the display data of the corresponding action button entry. The communication terminal displays the "introduction and handling of the latest promotions" and the corresponding action button entry, "mobile Internet and traffic sets" Meal handling" and corresponding action button entry, "WLAN wireless Internet access" and corresponding action button entry, and "Fetion, 139 mailbox, ring tones and other mobile phone services" and the corresponding action button entry form an interactive interface. The new display data corresponds.

Example 2 is illustrated by taking artificial speech as an example in conjunction with FIG. 3b.

After the communication terminal sends the connection request to the China Mobile customer service application server through the proxy server, the communication terminal displays "Please press 1 for the service inquiry, 2 for the mobile phone recharge, 3 for the service, 3 for the password service and the service for the machine. Press 4, press 5 for mobile phone number activation, 7 for broadband service, 8 for group service, and 0 for manual service. The interactive interface corresponds to the name of each service type and service type. The action button is entered for the user to select the desired business.

If the user clicks the action button entry corresponding to the “manual service” on the interaction interface, the communication terminal acquires the operation information of the action button entry corresponding to the “human service” clicked by the user on the interaction interface, and sends the operation information to the application server. .

The application server sends the operation information to the operator terminal. Usually, the operator terminal has a display interface as shown in FIG. 3b, and the interface includes a communication number display area for displaying the number of the communication terminal being connected, and includes The customer data area is used for displaying customer data, and also includes a public number service control area, and the operator can select to add new display data corresponding to the current manual service to the “public number service control area” of the interface, so that the communication terminal receives Go to the new display data corresponding to the user operation information, and display the visual content corresponding to the new display data. The interface is similar to the multi-function chat window. The difference is that the interface is effective in the process of talking with the communication terminal. After the communication terminal hangs up, it fails, and the connection with the current operator terminal is automatically disconnected.

The difference between the display data corresponding to the automatic voice prompt and the manual service is that the display data corresponding to the automatic voice prompt is fixed in the application server, and the corresponding display information is returned according to the operation of the user; and the manual voice service needs to be manually controlled by the operator. The presentation data returned by the application server to the communication terminal.

In the technical solution of the embodiment, after the communication terminal displays the interaction interface corresponding to the display data, the operation information of the user on the interaction interface is obtained by the communication terminal, and is sent to the application server, where the application server returns to the communication terminal. New display data corresponding to the operation information, communication The terminal displays the visual content corresponding to the new display data, so that after the communication terminal displays the current visual content provided by the application server to which the super public number belongs, each level of the user operation can be further displayed according to the operation information of the user. The visual content corresponding to the business.

Embodiment 4

FIG. 4 is a flowchart of a call processing method according to Embodiment 4 of the present invention. The method includes operation 41 - operation 49.

In operation 41, when the communication terminal receives the call request or issues a call, a number query request is generated for querying whether the calling number that issued the call request or the called number of the communication terminal call belongs to the super public number.

In operation 42, the number query request is sent to the proxy server.

In operation 43, the query result sent by the proxy server is received.

In operation 44, when the query result is that the calling number or the called number belongs to a super public number, a connection request is generated.

In operation 45, the connection request is sent by the proxy server to the calling number or an application server to which the called number belongs.

In operation 46, the response message returned by the application server according to the connection request is received, where the response message carries the first display data, and the first display data is established with the call request or the initiated call. The content corresponds.

In operation 47, it is determined whether the communication terminal is connected to the earphone or whether the call hands-free function is used.

In operation 48, if the communication terminal is connected to the earphone or uses the call hands-free function, the visual content corresponding to the first display data is triggered to be displayed.

The operation 47 and the operation 48 specifically determine whether to trigger display of the visual content corresponding to the display data by detecting a usage scenario of the communication terminal. Specifically, if the communication terminal is connected to the earphone or uses the call hands-free function, the visual content corresponding to the display data is triggered to be displayed. If the communication terminal is close to the user's ear, the default user cannot see the displayed visual content and thus does not trigger the display.

In operation 49, the visual content corresponding to the first display data is displayed.

The technical solution of this embodiment detects the usage scenario of the communication terminal, according to the usage field. The scene determines whether to trigger the display of the corresponding visual content, which saves the power consumption of the communication terminal and further improves the user experience.

Embodiment 5

FIG. 5 is a schematic structural diagram of a call processing apparatus according to Embodiment 5 of the present invention. The device can be configured in a communication terminal as shown in Figure 1a.

The apparatus includes a connection request transmitting module 5a1, a response message receiving module 5a2, and a display module 5a3.

The connection request sending module 5a1 is configured to send a connection request to the peer server when the communication terminal receives the call request or send the call; the response message receiving module 5a2 is configured to receive the response sent by the peer server according to the connection request. a message, the response message carrying the first display data, the first display data corresponding to the voice communication content of the call request or the issued call; the display module 5a3 is configured to display the first display data corresponding to Visual content.

In the above solution, the apparatus further preferably includes: a query request generating module, a query request sending module, a query result receiving module, and a connection request generating module.

The query request generating module is configured to generate a number query request for querying whether the calling number that sends the call request or the called number of the communication terminal is a super public before sending a connection request to the peer server. a number, the super public number is a phone number for providing a communication terminal with a visual content in a voice call; a query request sending module is configured to send the number query request to a proxy server; and a query result receiving module is configured to receive the proxy The query result sent by the server; the connection request generating module, configured to generate a connection request when the query result is the calling number or the called number belongs to a super public number.

In the above solution, the connection request sending module 5a1 is preferably configured to perform when the communication terminal receives When the call is requested or the call is placed, the connection request is sent by the proxy server to the calling number or the application server to which the called number belongs.

In the above solution, preferably, the display module 5a3 is configured to: display at least one of an interactive interface, a picture, a video, and a text.

In the above solution, the apparatus may further include: an operation processing module and a presentation data receiving module.

The operation processing module is configured to: after the display module displays the interaction interface, acquire operation information of the user on the interaction interface, and send the operation information to the application server; and the display data receiving module is configured to receive the return of the application server. The second display data, the second display data corresponding to the operation information; the display module 5a3 is further configured to display the visual content corresponding to the second display data.

In the above solution, the apparatus may further include: a situation determination module and a display trigger module.

The usage determining module is configured to determine whether the communication terminal is connected to the earphone or whether to use the call hands-free function before the display module displays the visual content corresponding to the first display data; and the display triggering module is used for When the communication terminal is connected to the headset or uses the call hands-free function, the display module 53 is triggered to display the visual content corresponding to the first display data.

The call processing apparatus provided by the embodiment of the present invention can execute the call processing method provided by any embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

Embodiment 6

Embodiment 5 of the present invention provides a schematic structural diagram of another call processing apparatus. The device can be configured in a communication terminal as shown in Figure 1a.

Referring to FIG. 5b, the call processing apparatus provided in Embodiment 5 of the present invention includes a query request generating module 5b1, a query request sending module 5b2, a query result receiving module 5b3, a connection request generating module 5b4, a connection request sending module 5b5, and a response message receiving module 5b6. And display module 5b7.

The query request generating module 5b1 is configured to: when the communication terminal receives the call request or sends the call, generate a number query request for querying whether the calling number of the call request or the called number of the communication terminal is called The super public number is a telephone number for providing visual content to the communication terminal in the voice call; the query request sending module 5b2 is configured to send the number query request to the proxy server; and the query result receiving module 5b3 is used Receiving the proxy service The connection request generating module 5b4 is configured to generate a connection request when the query result is the calling number or the called number belongs to a super public number; the connection request sending module 5b5 is configured to a proxy server, sending the connection request to the calling number or the application server to which the called number belongs; the response message receiving module 5b6 is configured to receive a response message returned by the application server according to the connection request, the response The message carries the first display data, and the first display data corresponds to the voice communication content established by the call request or the issued call; the display module 5b7 is configured to display the visual content corresponding to the first display data.

Example 7

FIG. 6 is a flowchart of a method for processing a coordinated call according to Embodiment 7 of the present invention. The method of an embodiment of the invention may be performed by a processing device configured for hardware and/or software for coordinated calls, which is typically configured in the proxy server 2 as shown in Figure 1a.

The method includes: operation 61 - operation 65.

In operation 61, the number query request sent by the communication terminal is received, and the number query request carries a calling number that sends the call request to the communication terminal or a called number that is called by the communication terminal.

In operation 62, it is queried whether the calling number or the called number belongs to a super public number, and the super public number is a telephone number that provides visual content for the communication terminal in the voice call.

In operation 63, the query result is sent to the communication terminal.

In operation 64, the connection request sent by the communication terminal is received and forwarded to the calling number or the application server to which the called number belongs.

In operation 65, the response message returned by the application server according to the connection request is received, and forwarded to the communication terminal, where the response message carries display data, and the display data is established with the call request or the issued call. The content of the voice communication corresponds.

In operation 64 and operation 65, the processing of the connection request between the communication terminal and the application server and the processing of the corresponding message between the application server and the communication terminal are implemented by the cooperation of the proxy server.

After the communication terminal interacts with the application server, the application server may obtain display control authority and input authority of the setting area on the display screen of the communication terminal. I will not repeat them here.

The technical solution of the embodiment is to query whether the calling number that sends the call request to the communication terminal or the called number that the communication terminal calls belongs to the super public number, and when it belongs to the super public number, it is the communication terminal and the calling number. And establishing, by the application server to which the called number belongs, an interaction channel, and sending, by the application server, display data corresponding to the voice communication content established by the call request or the issued call to the communication terminal, so that the communication terminal performs The display helps to increase the amount of information provided by the public number, so that the user of the communication terminal can quickly select the service required by the user according to the visual content displayed by the communication terminal, thereby improving the user experience.

On the basis of this embodiment, before receiving the number query request sent by the communication terminal, the method further preferably includes:

Receiving an authentication request of the application server;

After the authentication is passed, the phone number of the application server service is saved as a super public number.

In the preferred embodiment, the application server that provides the super public number is authenticated by the proxy server, and the number passed through the authentication is saved as the super public number, thereby ensuring the security of each application server accessed by the proxy server, thereby ensuring the security. The security of the interaction between the proxy server-based communication terminal and the authenticated application server further enhances the user experience and prevents the criminals from accessing the proxy server without authentication to engage in illegal activities.

On the basis of this embodiment, after receiving the response message returned by the application server according to the connection request, the proxy server preferably further includes: the proxy server records the display data in the response message sent by the application server to the communication terminal, For subsequent review of whether the content displayed by the application server to the communication terminal is legal, the proxy server may also review the display content according to the preset keyword.

Of course, the proxy server can also control the traffic to the application server to reduce the concurrency pressure of the application server.

Example eight

FIG. 7 is a schematic structural diagram of a processing apparatus for a coordinated call according to Embodiment 8 of the present invention. The implementation device can be configured in a proxy server as shown in Figure 1a.

The device includes: a query request receiving module 71, a query module 72, a result sending module 73, a connection processing module 74, and a response processing module 75.

The query request receiving module 71 is configured to receive a number query request sent by the communication terminal, where the number query request carries a calling number that sends the call request to the communication terminal or a called number that is called by the communication terminal. The query module 72 is configured to query whether the calling number or the called number belongs to a super public number, and the super public number is a telephone number that provides visual content for the communication terminal in the voice call; the result sending module 73 uses Sending the query result to the communication terminal; the connection processing module 74 is configured to receive the connection request sent by the communication terminal, and forward the connection request to the calling number or the application server to which the called number belongs; the response processing module 75 is configured to Receiving a response message returned by the application server according to the connection request, and forwarding the message to the communication terminal, where the response message carries display data, and the voice communication content of the presentation data and the call request or the issued call is established. Corresponding.

In the technical solution of the embodiment, the proxy server that sends a call request to the communication terminal or the called number of the communication terminal called by the proxy server between the communication terminal and the application server to which the super public number belongs is a super public number, and belongs to When the super public number is used, the connection request forwarding and the response message forwarding are performed between the communication terminal and the application server corresponding to the super public number by the proxy server, and the user on the communication terminal side may be provided with the voice communication content corresponding to the application server. The visual content is more intuitive, and the user can quickly select the service required by the user according to the visual content displayed by the communication terminal, thereby improving the user experience.

In the above solution, the apparatus further preferably includes: an authentication request receiving module and a super public number saving module.

The authentication request receiving module is configured to receive an authentication request of the application server before the query request receiving module receives the number query request sent by the communication terminal; the super public number saving module is configured to: after the application server is authenticated, The phone number of the application server service is saved to provide visual content to the communication terminal as the super public number.

The processing device for the coordinated call provided by the embodiment of the present invention can be used for the processing method for the coordinated call provided by any embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

Example nine

FIG. 8 is a flowchart of a method for processing a coordinated call according to Embodiment 9 of the present invention. The method of the embodiments of the present invention may be implemented by another processing device for cooperative call configured in hardware and/or software, which is typically configured in an application to which the super public number is as shown in FIG. 1a. Server 3.

The method includes an operation 81 and an operation 82.

In operation 81, a connection request sent by the communication terminal is received.

In this operation, the connection request sent by the communication terminal can be received through the proxy server.

Before the communication terminal sends the connection request through the proxy server, the communication terminal sends the number query request to the proxy server. The number query request carries the calling number or the communication terminal call that sends the call request to the communication terminal. The called number; the proxy server queries whether the calling number or the called number belongs to a super public number, and sends the query result to the communication terminal; when the query result is the calling number or the called When the calling number belongs to the super public number, the communication terminal generates a connection request.

Alternatively, the communication terminal can directly send a connection request. In this case, the communication terminal needs to query a specific server for the calling number of the calling party or the domain name or the web address corresponding to the called number of the call. A domain name or a web address corresponding to each public number may be stored in the specific server, and the communication terminal passes the special Before the fixed server sends the connection request, it can first query the specific server for the domain name or the web address corresponding to the called or called telephone number, and then send a connection request to the domain name or the website address obtained by the query.

In operation 82, a response message is returned to the communication terminal according to the connection request, where the response message carries first display data, and the first display data corresponds to the current voice communication content of the communication terminal.

In this operation, a response message can be returned to the communication terminal through the proxy server. Alternatively, the server receiving the connection request may also return a response message to the communication terminal.

In the technical solution of the embodiment, the application server sends the display data corresponding to the current voice communication content of the communication terminal to the communication terminal through the proxy server, so that the communication terminal performs display, and the public corresponding to the application server is added. The amount of information provided by the number enables the user of the communication terminal to quickly select the service required by the user according to the visual content displayed by the communication terminal, thereby improving the user experience.

The first display data may include at least one of an interaction interface, a picture, a video, and a text.

On the basis of this embodiment, the method may further include: before receiving the connection request sent by the communication terminal by using the proxy server, the method may further include:

An authentication request is sent to the proxy server to cause the proxy server to save the phone number of the application server service as a super public number for providing visual content to the communication terminal.

On the basis of this embodiment, the method further includes: before the application server returns a response message to the communication terminal by using the proxy server, the method further includes:

The application server queries whether the current voice communication of the communication terminal is connected to the peer end;

When the current voice communication of the communication terminal is connected to the peer end, the application server and the pair The terminal establishes a connection, and receives an operation command sent by the peer end, where the operation command is used to indicate that the display data is sent to the communication terminal;

The application server triggers sending the presentation data to the communication terminal by using the proxy server according to the operation command.

Among them, the operator terminal is also called the opposite end, and is relative to the communication terminal. If the call request is sent to the communication terminal, the operator terminal is the calling party, the corresponding number is the calling number, and the calling request carries the calling number; if the communication terminal initiates the call to the operator terminal, the operator The number corresponding to the terminal is the called number. Since the application server serves the operator terminal, the above-mentioned calling number and called number belong to the super public number.

The communication terminal establishes a voice communication connection with the peer end through the first link provided by the operator network, that is, when the current voice communication and the peer end of the communication terminal are connected, the communication terminal and the application The server establishes a connection, and at this time, a second link exists between the communication terminal and the application server, which is independent of the first link provided by the operator network, that is, the communication terminal is connected to the proxy server, and the proxy server is connected to the application server. Further, the application server is connected to the peer to form a third link. In this way, the application server can receive an operation command sent by the peer end, and according to the operation command, trigger to send the presentation data to the communication terminal by using the proxy server, so that the communication terminal can receive the display data according to the The communication terminal's own protocol related to the display function displays visual content corresponding to the presentation data on the display screen.

The proxy server listens to the call or the called event on the first link, so that the communication terminal establishes the second link with the peer through the proxy server and the application server, and establishes the first connection with the communication terminal through the carrier network and the peer end. The timing of the links remains synchronized, but the data transmitted by the first link and the second link are independent of each other.

It should be noted that the technical solution of the embodiment does not change the existing voice communication solution, that is, the first link is still maintained, so that the user on the communication terminal side acquires the voice; and the proxy server is used on the basis of the existing voice communication solution. Forming a second link from the communication terminal to the application server, the communication terminal receiving the display data of the opposite end based on the second link, and displaying the visual content corresponding to the display data. Further, the third link formed by the application server and the peer end can implement the content displayed on the communication terminal by the peer end.

Example ten

FIG. 9 is a flowchart of a method for processing a coordinated call according to Embodiment 10 of the present invention.

The method includes: operation 91 - operation 94.

In operation 91, a connection request sent by the communication terminal through the proxy server is received.

In operation 92, a response message is returned to the communication terminal by the proxy server, where the response message carries first display data, and the first display data corresponds to the current voice communication content of the communication terminal.

In this embodiment, the display data carried in the response message is data displayed on the interaction interface, so that the communication terminal can display the interaction interface.

In operation 93, the operation information of the user on the interaction interface sent by the communication terminal through the proxy server is received.

In operation 94, second presentation data is sent to the communication terminal by the proxy server, and the second presentation data corresponds to the operation information.

Operation 93 and operation 94 correspond to operation 31 and operation 32 in the third embodiment, and are not described herein again.

In the technical solution of the embodiment, the application server receives the operation information of the user acquired by the communication terminal on the interaction interface based on the proxy server, and sends new display data to the communication terminal through the proxy server, so that the communication terminal can display and new The visual content corresponding to the display data, so that after the communication terminal displays the visual content provided by the application server to which the super public number belongs, the visual corresponding to each level of the operation of the user can be further displayed according to the operation information of the user. content.

As a preferred implementation of this embodiment, after receiving the operation information of the user on the interaction interface that is sent by the communication terminal by using the proxy server, the method may further include:

Sending the operation information to the peer end;

Receiving, by the peer end, a control command sent according to the operation information, triggering execution of sending the second display data to the communication terminal by using the proxy server.

In this embodiment, the application server receives the communication terminal and sends the message through the proxy server. After the operation information on the interaction interface is sent by the user to the peer end, the application server sends the operation information to the opposite end, and then optimizes sending to the communication terminal according to the received control command sent by the peer end. The triggering timing of the new display data is convenient for the user to synchronize the prompt voice corresponding to the service selected by the user of the communication terminal with the displayed new display data after the user performs the corresponding operation through the current interaction interface.

Further, before returning the response message to the communication terminal by using the proxy server, the method further preferably includes:

Querying whether the current voice communication of the communication terminal is connected to the opposite end;

And when the current voice communication of the communication terminal is connected to the peer end, establishing a connection with the peer end, and receiving an operation command sent by the peer end, where the operation command is used to send the foregoing to the communication terminal. a display of data;

And transmitting, according to the operation command, the first display data to the communication terminal by using the proxy server.

In this embodiment, the triggering time for the application server to send the presentation data to the communication terminal through the proxy server is optimized, which is convenient for the prompt voice and display corresponding to the service selected by the user of the communication terminal after the user performs the corresponding operation through the current interaction interface. The display data is kept in sync.

As another preferred embodiment of the present embodiment, after receiving the operation information of the user on the interaction interface that is sent by the communication terminal by using the proxy server, the method may further include:

Query whether the current voice communication of the communication terminal is connected to the peer end.

When the current voice communication of the communication terminal is connected to the peer end, a connection is established with the opposite end, and the operation information is sent to the opposite end.

Receiving, by the peer end, a control command sent according to the operation message, where the control command is used to send the second display data to the communication terminal;

And transmitting, according to the control command, the second display data to the communication terminal by using the proxy server.

In this embodiment, after the application server receives the operation information of the user on the interaction interface sent by the communication terminal by using the proxy server, the communication between the current voice communication of the communication terminal and the connectivity of the peer end is connected. After successful, the application server is triggered to establish a connection with the peer. Sending the operation information to the peer end, and then, according to the received control command sent by the peer end, further optimizing a triggering timing for sending the new display data to the communication terminal, which is beneficial to the user. After the corresponding operation is performed through the current interaction interface, the prompt voice corresponding to the service selected by the user of the communication terminal is synchronized with the displayed new display data.

Embodiment 11

Please refer to FIG. 9b, which is a flowchart of a method for processing a coordinated call according to Embodiment 11 of the present invention.

In operation 9b1, the communication terminal initiates a call, and operation 9b5 is performed in parallel during the call. The called number of the call is a super public number.

In operation 9b2, the operator network sends the call initiated by the communication terminal to the call center server.

In operation 9b3, the call center server connects the call initiated by the communication terminal, and schedules the call initiated by the communication terminal, specifically, the dispatching operator terminal processes the call initiated by the communication terminal.

In operation 9b4, the operator terminal turns on the call initiated by the communication terminal and provides the communication terminal with the voice related to the content of the call.

In operation 9b5, the communication terminal establishes a connection to the application server to which the called number belongs through the proxy server.

Among them, the operation 9b5 and the operation 9b3 can be performed in parallel.

In operation 9b6, the application server queries whether the called number is a number that is connected to the call center server, and if so, performs operation 9b7, and if not, performs operation 9b8.

In operation 9b7, the application server will establish a connection with the operator terminal in operation 9b4, thereby returning display data to the communication terminal under the control of the operator terminal, so that the communication terminal displays the corresponding content, wherein the operator terminal and the operator terminal The call terminal selected by the call center server in operation 9b3 is identical, that is, the operator terminal in operation 9b4.

Among them, the operation 9b7 and the operation 9b4 can be performed in parallel.

In operation 9b8, the application server provides a non-personal public number service for the call initiated by the communication terminal until the communication terminal and the operator terminal hang up, and the service is terminated.

It should be noted that after the operation 9b7, after the operator terminal provides the communication terminal with the presentation data corresponding to the voice communication content, if the operation information of the user acquired by the communication terminal is the selected manual service, the operator terminal obtains After the operation information, operation 9b9 is performed.

In operation 9b9, the operator terminal provides a manual voice service to the communication terminal, and controls the application server to transmit new display data corresponding to the current manual service to the communication terminal.

Specifically, when performing the manual voice service, the operator terminal displays a display interface as shown in FIG. 3b, and the attendant selects to add new display data corresponding to the current manual service to the “public number service control area” of the interface. Thereby, the communication terminal receives the new display data corresponding to the user operation information, and displays the visual content corresponding to the new display data. The interface is similar to the multi-function chat window. The difference is that the interface is effective in the process of talking with the communication terminal. After the communication terminal hangs up, it fails, and the connection with the current operator terminal is automatically disconnected.

In the technical solution of the embodiment, when the communication terminal initiates a call, and the called number of the call is a super public number, the communication terminal provides voice through the operator network and the call center server, and is under the control of the operator terminal. Providing the communication terminal with the display data corresponding to the voice communication content through the proxy server and the application server, displaying the corresponding visual content, increasing the amount of information provided by the public number, so that the user of the communication terminal displays according to the communication terminal The visual content can quickly select the services that the user needs and improve the user experience.

Example twelve

FIG. 10 is a schematic structural diagram of a processing apparatus for a coordinated call according to Embodiment 12 of the present invention. The implementation device may be configured in an application server as shown in FIG. 1a to implement the operation of the application server side provided by the foregoing Embodiments IX.

The device includes a connection request receiving module 101 and a response module 102.

The connection request receiving module 101 is configured to receive a connection request sent by the communication terminal, and the response module 102 is configured to return a response message to the communication terminal according to the connection request, where the response message carries the first display data, The first presentation data corresponds to the current voice communication content of the communication terminal.

In the technical solution of the embodiment, the application server will be current with the communication terminal through the proxy server. The display data corresponding to the voice communication content is sent to the communication terminal, so that the communication terminal performs display, and the amount of information provided by the public number corresponding to the application server is increased, so that the user of the communication terminal according to the display of the communication terminal Visual content, which can quickly select the services users need and enhance the user experience.

In the above solution, the connection request receiving module may be configured to receive a connection request sent by the communication terminal by using a proxy server, where the response module may be configured to return a response message to the communication terminal by using the proxy server.

In the above solution, the device further includes: an authentication module, configured to send an authentication request to the proxy server before the connection request sent by the communication terminal is received by the proxy server, so that the proxy server serves the application server The phone number is saved as a super public number for providing visual content to the communication terminal.

In the foregoing solution, the first display data carried in the response message may include at least one of an interaction interface, a picture, a video, and a text.

In the above solution, the apparatus may further include: an operation information receiving module and a data sending module.

The operation information receiving module is configured to: after the response module returns a response message to the communication terminal by using the proxy server, receive operation information of the user on the interaction interface sent by the communication terminal by using the proxy server. The data sending module is configured to send second display data to the communication terminal by using the proxy server, where the second display data corresponds to the operation information.

In the above solution, the apparatus may further include: a first operation information sending module and a control command receiving module.

The first operation information sending module is configured to send the operation to the opposite end after the operation information receiving module receives the operation information of the user on the interaction interface sent by the communication terminal by using the proxy server. The control command receiving module is configured to receive a control command sent by the peer according to the operation information, and trigger execution to send the second display data to the communication terminal by using the proxy server.

As a preferred implementation manner, the apparatus may further include: a first call query module, an operation command receiving module, and a response trigger module.

The first call query module is configured to send, by the proxy module, the proxy module to the Before the communication terminal returns the response message, query whether the current voice communication of the communication terminal is connected to the opposite end; and the operation command receiving module is configured to: when the current voice communication of the communication terminal is connected to the opposite end, Establishing a connection, and receiving an operation command sent by the peer end, where the operation command is used to send the first display data to the communication terminal; and the response triggering module is configured to trigger the response module to pass according to the operation command. The proxy server sends the first display data to the communication terminal.

As another preferred implementation manner, the apparatus may further include: a second call query module, a second operation information sending module, a control command receiving module, and a data sending triggering module.

The second call query module is configured to query, after the operation information receiving module receives the operation information of the user on the interaction interface that is sent by the communication terminal by using the proxy server, whether the current voice communication of the communication terminal is The second operation information sending module is configured to establish a connection with the opposite end when the current voice communication of the communication terminal is connected to the opposite end, and send the operation information to the opposite end; The control command receiving module is configured to receive a control command sent by the peer according to the operation information, where the control command is used to send the second display data to the communication terminal, and the data sending trigger module is configured to use the Controlling the command, triggering the data sending module to send the second display data to the communication terminal by using the proxy server.

The processing device for the coordinated call provided by the embodiment of the present invention can be used for the processing method for the coordinated call provided by the ninth, tenth or the eleventh embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

Example thirteen

FIG. 11 is a schematic structural diagram of a communication terminal according to Embodiment 13 of the present invention. The communication terminal includes a transmitter 111, a receiver 112, a memory 113, and a processor 114 connected to the transmitter 111, the receiver 112, and the memory 113, respectively. Of course, the communication terminal may further include a common component such as an antenna, a baseband processing component, a medium RF processing component, an input/output device, and the like, and the embodiment is not limited herein.

The memory 113 stores a set of program codes, and the processor 114 is configured to call the program code stored in the memory 113 for performing the following operations: when the communication terminal receives the call request or sends a call Sending a connection request to the peer server; receiving a response message sent by the peer server according to the connection request, where the response message carries the first display data, the first display data and the call request Corresponding to the voice communication content of the issued call setup; displaying the visual content corresponding to the first display data.

Further, before sending the connection request to the peer server, the processor 114 is further configured to: generate a number query request, to query whether the calling number that sends the call request or the called number of the communication terminal call is super a public number, the super public number is a phone number for providing visual content to the communication terminal in the voice call; sending the number query request to the proxy server; receiving the query result sent by the proxy server; when the query result A connection request is generated when the calling number or the called number belongs to a super public number.

Further, when the processor 114 sends a connection request to the peer server, the performing operation includes: sending, by the proxy server, the connection request to the calling number or the application server to which the called number belongs.

Further, after displaying the interaction interface, the processor 114 is further configured to: obtain operation information of the user on the interaction interface, and send the operation information to the peer server; and receive the second display data returned by the peer server. The second display data corresponds to the operation information; and the visual content corresponding to the second display data is displayed.

Further, before displaying the visual content corresponding to the first display data, the processor 114 is further configured to: determine whether the communication terminal is connected to the headset or whether to use the call hands-free function; if the communication terminal connects to the headset or uses the call The hands-free function triggers display of the visual content corresponding to the first display data.

Embodiment 14

FIG. 12 is a schematic structural diagram of a proxy server according to Embodiment 14 of the present invention. The proxy server includes: a processor 121, a receiver 122, a transmitter 123, a random access memory (RAM) 124, a read only memory (ROM) 125, a bus 126, and a network interface unit. (Network interface unit) 127. The processor 121 is respectively connected to the receiver 122, the transmitter 123, the random access memory 124, and the read-only memory through the bus 126. The device 125 and the network interface unit 127 are coupled. The network interface unit 127 is configured to establish a communication connection with other network element devices (not shown) on the network. Wherein, when the proxy server needs to be run, booting is performed by a basic input/output system (BIOS) solidified in the read-only memory 125 or a boot loader booting system in the embedded system, and the proxy server is booted into a normal running state. After the proxy server enters a normal running state, the processor 121 runs an operating system (OS) and an application program in the random access memory 124 for implementing the coordinated call provided by the seventh embodiment of the present invention. Approach. Specifically, the processor 121 is configured to: receive a number query request sent by the communication terminal, where the number query request carries a calling number that sends the call request to the communication terminal or is called by the communication terminal Calling a number; querying whether the calling number or the called number belongs to a super public number, and the super public number is a telephone number that provides visual content for the communication terminal in the voice call; sending the query result to the communication Receiving a connection request sent by the communication terminal, and forwarding the connection request to the calling server or the application server to which the called number belongs; receiving a response message returned by the application server according to the connection request, and forwarding the response message to the communication server The terminal carries the display data, and the display data corresponds to the voice communication content established by the call request or the issued call.

Further, before receiving the number query request sent by the communication terminal, the processor 121 is further configured to: receive an authentication request of the application server; after the authentication is passed, save the phone number of the application server service as a super public number. .

Example fifteen

FIG. 13 is a schematic structural diagram of an application server according to Embodiment 15 of the present invention. The application server includes a processor 131, a receiver 132, a transmitter 133, a random access memory (RAM) 134, a read only memory (ROM) 135, a bus 136, and a network interface unit. (Network interface unit) 137. The processor 131 is coupled to the receiver 132, the transmitter 133, the random access memory 134, the read only memory 135, and the network interface unit 137 via the bus 136. The network interface unit 137 is configured to establish a communication connection with other network element devices (not shown) on the network. Wherein, when the proxy server needs to be run, it is solidified in a basic input/output system (BIOS) or an embedded system in the read only memory 135. The boot loader boots the system to boot, and boots the proxy server into normal operation. After the proxy server enters a normal running state, the processor 131 runs an operating system (OS) and an application program in the random access memory 134 for implementing the embodiments of the present invention or the tenth embodiment. The method of processing coordinated calls. Specifically, the processor 131 is configured to: receive a connection request sent by the communication terminal, and return a response message to the communication terminal according to the connection request, where the response message carries the first display data, the first display The data corresponds to the current voice communication content of the communication terminal.

Further, the processor 131 receives the connection request sent by the communication terminal through the proxy server, or returns a response message to the communication terminal.

Further, before receiving, by the proxy server, the connection request sent by the communication terminal, the processor 131 is further configured to: send an authentication request to the proxy server, so that the proxy server uses the phone number of the application server as a super The public number is saved, and the super public number is used to provide visual content to the communication terminal.

Further, the first display data carried in the response message includes at least one of an interaction interface, a picture, a video, and a text.

Further, after the proxy server returns a response message to the communication terminal, the processor 131 is further configured to: receive operation information of the user on the interaction interface sent by the communication terminal by using the proxy server; And transmitting, by the proxy server, second display data to the communication terminal, where the second display data corresponds to the operation information.

Further, after receiving the operation information of the user on the interaction interface sent by the communication terminal by the proxy server, the processor 131 is further configured to: send the operation information to the peer end; And transmitting, by the peer end, the second display data to the communication terminal by using the proxy server according to the control command sent by the peer end according to the operation information.

Further, before the proxy server returns a response message to the communication terminal, the processor 131 is further configured to: query whether the current voice communication of the communication terminal is connected to the peer end; when the communication terminal is current When the voice communication is connected to the peer end, establishing a connection with the peer end, and receiving an operation command sent by the peer end, where the operation command is used to send the first display data to the communication terminal; Manipulating a command to trigger transmission to the communication terminal by the proxy server The first display data.

Further, after receiving the operation information of the user on the interaction interface sent by the communication terminal by the proxy server, the processor 131 is further configured to: query whether the current voice communication of the communication terminal is connected to the peer terminal. When the current voice communication of the communication terminal is connected to the peer end, establishing a connection with the opposite end, and transmitting the operation information to the opposite end; receiving the peer end sending according to the operation information a control command, the control command is configured to send the second display data to the communication terminal, and trigger the sending, by the proxy server, the second display data to the communication terminal according to the control command.

The above-described integrated unit implemented in the form of a software functional unit can be stored in a computer readable storage medium. The above software functional units are stored in a storage medium and include instructions for causing a computer device (which may be a personal computer, server, or network device, etc.) or processor to perform some of the steps of the methods described in various embodiments of the present invention. The foregoing storage medium includes: a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk, and the like, which can store program codes. .

Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, and are not limited thereto; the preferred embodiments in the embodiments are not limited thereto, and those skilled in the art There are various modifications and variations of the invention. Any modifications, equivalents, improvements, etc. made within the spirit and scope of the invention are intended to be included within the scope of the invention.

Claims

A call processing method, which is executed by a communication terminal, and includes:

When the communication terminal receives the call request or issues a call, sends a connection request to the peer server;

Receiving a response message sent by the peer server according to the connection request, where the response message carries first display data, where the first display data corresponds to the voice communication content established by the call request or the issued call ;

Displaying visual content corresponding to the first display data.
The method according to claim 1, wherein before the sending the connection request to the peer server, the method further comprises:

Generating a number query request for querying whether the calling number that issued the call request or the called number of the communication terminal calls belongs to a super public number, and the super public number provides visual access to the communication terminal in the voice call The phone number of the content;

Sending the number query request to the proxy server;

Receiving a query result sent by the proxy server;

When the query result is that the calling number or the called number belongs to a super public number, a connection request is generated.
The method according to claim 2, wherein the sending the connection request to the peer server comprises:

And sending, by the proxy server, the connection request to the calling number or an application server to which the called number belongs.
The method according to claim 1, wherein displaying the visual content corresponding to the first display data comprises:

Display at least one of an interactive interface, a picture, a video, and a text.
The method according to claim 4, wherein after the displaying the interactive interface, the method further comprises:

Obtaining operation information of the user on the interaction interface, and sending the information to the peer server;

Receiving, by the peer server, second display data, where the second display data corresponds to the operation information;

Displaying visual content corresponding to the second display data.
The method according to any one of claims 1-5, wherein before the displaying the visual content corresponding to the first display data, the method further comprises:

Determining whether the communication terminal is connected to the earphone or whether to use the call hands-free function;

If the communication terminal is connected to the headset or uses the call hands-free function, triggering display of the visual content corresponding to the first display data.
A call processing device, configured in a communication terminal, comprising:

a connection request sending module, configured to send a connection request to the peer server when the communication terminal receives the call request or issues a call;

The response message receiving module is configured to receive a response message sent by the peer server according to the connection request, where the response message carries the first display data, the first display data and the call request or the called call Corresponding to the established voice communication content;

And a display module, configured to display visual content corresponding to the first display data.
The device according to claim 7, wherein the device further comprises:

The query request generating module is configured to generate a number query request for querying whether the calling number of the call request or the called number of the communication terminal belongs to the super public number before sending the connection request to the peer server The super public number is a phone number that provides visual content for the communication terminal during a voice call;

a query request sending module, configured to send the number query request to the proxy server;

a query result receiving module, configured to receive a query result sent by the proxy server;

The connection request generating module is configured to generate a connection request when the query result is the calling number or the called number belongs to a super public number.
The device according to claim 8, wherein the connection request sending module is further configured to perform, by the proxy server, the calling number or the location when the communication terminal receives the call request or issues a call. The application server to which the called number belongs sends the connection request.
The apparatus according to claim 7, wherein said display module is configured to perform:

Display at least one of an interactive interface, a picture, a video, and a text.
The device according to claim 10, wherein the device further comprises:

An operation processing module, configured to acquire a user after the display module displays the interaction interface The operation information on the interaction interface is sent to the application server;

a display data receiving module, configured to receive second display data returned by the application server, where the second display data corresponds to the operation information;

The display module is configured to display visual content corresponding to the second display data.
The device according to any one of claims 7-11, wherein the device further comprises:

a scenario determining module, configured to determine whether the communication terminal is connected to the earphone or whether to use the call hands-free function before the display module displays the visual content corresponding to the first display data;

The display triggering module is configured to trigger the display module to display the visual content corresponding to the first display data if the communication terminal is connected to the headset or uses the call hands-free function.
A processing method for a coordinated call, which is executed by a proxy server, and includes:

Receiving a number query request sent by the communication terminal, where the number query request carries a calling number that sends the call request to the communication terminal or a called number that is called by the communication terminal;

Querying whether the calling number or the called number belongs to a super public number, and the super public number is a telephone number that provides visual content for the communication terminal in the voice call;

Sending the query result to the communication terminal;

Receiving a connection request sent by the communication terminal, and forwarding the request to the calling server or the application server to which the called number belongs;

Receiving a response message returned by the application server according to the connection request, and forwarding the message to the communication terminal, where the response message carries display data, and the voice communication content of the presentation data and the call request or the issued call is established. Corresponding.
The method according to claim 13, wherein before receiving the number query request sent by the communication terminal, the method further comprises:

Receiving an authentication request of the application server;

After the authentication is passed, the phone number of the application server service is saved as a super public number.
A processing device for a coordinated call, configured in a proxy server, comprising:

The query request receiving module is configured to receive a number query request sent by the communication terminal, where the number query request carries a calling number that sends the call request to the communication terminal or a called number that is called by the communication terminal;

a querying module, configured to query whether the calling number or the called number belongs to a super public number, where the super public number is a telephone number that provides visual content for the communication terminal in the voice call;

a result sending module, configured to send the query result to the communication terminal;

a connection processing module, configured to receive a connection request sent by the communication terminal, and forward the connection request to the calling number or the application server to which the called number belongs;

a response processing module, configured to receive a response message returned by the application server according to the connection request, and forward the message to the communication terminal, where the response message carries display data, and the display data is sent or sent by the call request The voice communication content established by the call corresponds.
The device according to claim 15, wherein the device further comprises:

The authentication request receiving module is configured to receive an authentication request of the application server before the query request receiving module receives the number query request sent by the communication terminal;

The super public number saving module is configured to save the phone number of the application server service after the application server is authenticated to provide the communication terminal with the visual content as the super public number.
A processing method for a coordinated call, which is executed by an application server, and includes:

Receiving a connection request sent by the communication terminal;

Returning a response message to the communication terminal according to the connection request, where the response message carries first display data, and the first display data corresponds to a current voice communication content of the communication terminal.
The method according to claim 17, wherein the connection request sent by the communication terminal is received by the proxy server or a response message is returned to the communication terminal.
The method according to claim 18, wherein before the receiving, by the proxy server, the connection request sent by the communication terminal, the method further comprises:

Sending an authentication request to the proxy server to cause the proxy server to save the phone number of the application server service as a super public number, the super public number being used for the pass The letter terminal provides visual content.
The method according to claim 18 or 19, wherein the first display data carried in the response message comprises at least one of an interaction interface, a picture, a video and a text.
The method according to claim 20, wherein after the proxy server returns a response message to the communication terminal, the method further includes:

Receiving operation information of the user on the interaction interface sent by the communication terminal through the proxy server;

And transmitting, by the proxy server, second display data to the communication terminal, where the second display data corresponds to the operation information.
The method according to claim 21, after receiving the operation information of the user on the interaction interface sent by the communication terminal by the proxy server, the method further includes:

Sending the operation information to the peer end;

Receiving, by the peer end, a control command sent according to the operation information, triggering execution of sending the second display data to the communication terminal by using the proxy server.
The method according to claim 22, wherein before the returning the response message to the communication terminal by the proxy server, the method further comprises:

Querying whether the current voice communication of the communication terminal is connected to the opposite end;

And when the current voice communication of the communication terminal is connected to the peer end, establishing a connection with the peer end, and receiving an operation command sent by the peer end, where the operation command is used to send the foregoing to the communication terminal. a display of data;

And transmitting, according to the operation command, the first display data to the communication terminal by using the proxy server.
The method according to claim 22, after receiving the operation information of the user on the interaction interface sent by the communication terminal by the proxy server, the method further includes:

Querying whether the current voice communication of the communication terminal is connected to the opposite end;

When the current voice communication of the communication terminal is connected to the peer end, establishing a connection with the opposite end, and sending the operation information to the opposite end;

Receiving a control command sent by the peer according to the operation information, where the control command is used to indicate Sending the second display data to the communication terminal;

And transmitting, according to the control command, the second display data to the communication terminal by using the proxy server.
A processing device for a coordinated call, configured in an application server, comprising:

a connection request receiving module, configured to receive a connection request sent by the communication terminal;

The response module is configured to return a response message to the communication terminal according to the connection request, where the response message carries first display data, and the first display data corresponds to a current voice communication content of the communication terminal.
The device according to claim 25, wherein the connection request receiving module is specifically configured to receive, by using a proxy server, a connection request sent by the communication terminal;

The response module is specifically configured to return a response message to the communication terminal by using the proxy server.
The method of claim 26, wherein the apparatus further comprises:

An authentication module, configured to send an authentication request to the proxy server before the connection request receiving module receives the connection request sent by the communication terminal by using the proxy server, so that the proxy server uses the phone number of the application server as a super The public number is saved, and the super public number is used to provide visual content to the communication terminal.
The device according to claim 26 or 27, wherein the first display data carried in the response message returned by the response module comprises at least one of an interaction interface, a picture, a video and a text.
The device of claim 28, wherein the device further comprises:

An operation information receiving module, configured to: after the response module returns a response message to the communication terminal by using the proxy server, receive operation information of the user on the interaction interface sent by the communication terminal by using the proxy server;

And a data sending module, configured to send second display data to the communication terminal by using the proxy server, where the second display data corresponds to the operation information.
The device of claim 29, wherein the device further comprises:

a first operation information sending module, configured to send the operation information to the peer end after the operation information receiving module receives the operation information of the user on the interaction interface sent by the communication terminal by using the proxy server ;

The control command processing module is configured to receive a control command sent by the peer according to the operation information, and trigger execution to send the second display data to the communication terminal by using the proxy server.
The device of claim 30, wherein the device further comprises:

The first call query module is configured to query whether the current voice communication of the communication terminal is connected to the peer end before the response module returns a response message to the communication terminal by using the proxy server;

An operation command receiving module, configured to establish a connection with the opposite end when the current voice communication of the communication terminal is connected to the peer end, and receive an operation command sent by the opposite end, where the operation command is used to indicate the location Transmitting, by the communication terminal, the first display data;

And a response triggering module, configured to trigger the response module to send the first display data to the communication terminal by using the proxy server according to the operation command.
The device of claim 30, wherein the device further comprises:

a second call query module, configured to: after the operation information receiving module receives the operation information of the user on the interaction interface sent by the communication terminal by using the proxy server, query whether the current voice communication of the communication terminal is Connected to the opposite end;

a second operation information sending module, configured to establish a connection with the opposite end when the current voice communication of the communication terminal is connected to the opposite end, and send the operation information to the opposite end;

a control command receiving module, configured to receive a control command sent by the peer according to the operation information, where the control command is used to send the second display data to the communication terminal;

And a data sending triggering module, configured to trigger the data sending module to send the second display data to the communication terminal by using the proxy server according to the control command.
A communication terminal includes a transmitter, a receiver, a memory, and a processor respectively connected to the transmitter, the receiver, and the memory, wherein the memory stores a set of program codes, and The processor is configured to call program code stored in the memory for:

When the communication terminal receives the call request or issues a call, sends a connection request to the peer server;

Receiving a response message sent by the peer server according to the connection request, where the response message is Carrying first display data, the first display data corresponding to the voice communication content established by the call request or the issued call;

Displaying visual content corresponding to the first display data.
A proxy server includes a processor, a receiver, a transmitter, a random access memory, a read only memory, a bus, and a network interface unit, and the processor separately communicates with a receiver, a transmitter, a random access memory, and only The read memory and the network interface unit are coupled, wherein the processor is configured to:

Receiving a number query request sent by the communication terminal, where the number query request carries a calling number that sends the call request to the communication terminal or a called number that is called by the communication terminal;

Querying whether the calling number or the called number belongs to a super public number, and the super public number is a telephone number that provides visual content for the communication terminal in the voice call;

Sending the query result to the communication terminal;

Receiving a connection request sent by the communication terminal, and forwarding the request to the calling server or the application server to which the called number belongs;

Receiving a response message returned by the application server according to the connection request, and forwarding the message to the communication terminal, where the response message carries display data, and the voice communication content of the presentation data and the call request or the issued call is established. Corresponding.
An application server includes a processor, a receiver, a transmitter, a random access memory, a read only memory, a bus, and a network interface unit. The processor is respectively connected to a receiver, a transmitter, a random access memory, and only through a bus. The read memory and the network interface unit are coupled, wherein the processor is configured to:

Receiving a connection request sent by the communication terminal;

Returning a response message to the communication terminal according to the connection request, where the response message carries first display data, and the first display data corresponds to a current voice communication content of the communication terminal.