CN104469027A - Call processing method and device - Google Patents

Call processing method and device Download PDF

Info

Publication number
CN104469027A
CN104469027A CN 201410602677 CN201410602677A CN104469027A CN 104469027 A CN104469027 A CN 104469027A CN 201410602677 CN201410602677 CN 201410602677 CN 201410602677 A CN201410602677 A CN 201410602677A CN 104469027 A CN104469027 A CN 104469027A
Authority
CN
Grant status
Application
Patent type
Prior art keywords
communication terminal
number
call
request
display data
Prior art date
Application number
CN 201410602677
Other languages
Chinese (zh)
Inventor
裴子成
李军
白凯
靳茵茵
罗建鼎
陈敬林
罗云峰
吴峰
韩基超
苏东峰
李江利
白振龙
Original Assignee
百度在线网络技术(北京)有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services, time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

The embodiment of the invention provides a call processing method and device. The method comprises the steps that firstly, a communication terminal sends a connecting request to an opposite-end server when receiving a call request or making a call; secondly, the communication terminal receives a response message sent by the opposite-end server according to the connecting request, wherein the response message carries first display data, and the first display data correspond to voice communication content established by the call request or the sent call; thirdly, visual content corresponding to the direction display data is displayed. According to the scheme, the communication terminal sends the connecting request by calling the opposite-end server, obtains the display data corresponding to the voice communication content established by the call request or the sent call from the received response message returned by the opposite-end server and displays the corresponding visual content, so that the quantity of information provided by common numbers is increased; as a result, a user at the communication terminal can quickly select required service according to the visual content displayed by the communication terminal, and user experience is promoted.

Description

呼叫处理方法和装置 The call processing method and apparatus

技术领域 FIELD

[0001] 本发明实施例涉及语音通信技术领域,尤其涉及一种呼叫处理方法和装置。 Example embodiments relate to speech communication Field [0001] The present invention particularly relates to a call processing method and apparatus.

背景技术 Background technique

[0002] 现有技术中,用户通过通信终端接收到呼叫请求或发出呼叫时,如果接收的所述呼叫请求中的主叫号码或所述通信终端呼叫的被叫号码为公共号码,则用户需要通过对方提供的语音获取所需要的信息。 When [0002] the prior art, the user receives a call request to the communication terminal or outgoing call, the calling number if the called number received in the call request or the call for public communication terminal number, the user need by the other party to provide voice access to information needed.

[0003] 例如,用户通过通信终端呼叫工商银行客户服务电话“95588”,需要听完已经录好的提示音,然后才能选择自己需要的服务类型;再如,商家或者企业主使用电话向消费者推销商品或者服务,或者做回访调查的时候,会询问用户一些问题,或者向用户解释一些商品或者服务信息,都仅通过语音提供给消费者。 [0003] For example, a user communication terminals call by Industrial and Commercial Bank customer service call "95588", the need has been listening to a recorded voice prompts before you can select the type of service they need; Again, retailer or business owners use phones to consumers sell goods or services, or to make a return visit when the survey, users will be asked some questions, or explain some of the goods or service information to the user, are only available to consumers via voice.

[0004] 可以看出,现有技术中的公共号码提供的服务仅限于语音描述,提供的信息量较少。 [0004] As can be seen, the prior art public service number is described only in speech, the less the amount of information provided.

发明内容 SUMMARY

[0005] 本发明实施例提供一种呼叫处理方法和装置,以增加公共号码提供的信息量。 Example embodiments provide a call processing method and apparatus [0005] according to the present invention, in order to increase the amount of information provided to the public number.

[0006] 第一方面,本发明实施例提供了一种呼叫处理方法,由通信终端执行,包括: [0006] In a first aspect, embodiments of the present invention there is provided a call processing method performed by a communication terminal, comprising:

[0007] 当通信终端接收到呼叫请求或发出呼叫时,向对端服务器发送连接请求; [0007] When the communication terminal receives the call request or the call and sends a request to the remote server;

[0008] 接收所述对端服务器根据所述连接请求发送的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应; Voice communication [0008] terminal receives the response message to the server according to the connection request, the response message carries the first display data, the first display data sent with the call request or call setup corresponding to the content;

[0009] 显示所述第一展示数据对应的可视内容。 [0009] displaying the first display data corresponding to the visual content.

[0010] 第二方面,本发明实施例提供了一种呼叫处理装置,配置在通信终端中,包括: [0010] In a second aspect, the present invention provides a call processing means arranged in the communication terminal, comprising:

[0011] 连接请求发送模块,用于当通信终端接收到呼叫请求或发出呼叫时,向对端服务器发送连接请求; When the [0011] connection request sending module, configured to, when the communication terminal receives the call request or the call and sends a request to the remote server;

[0012] 响应消息接收模块,用于接收所述对端服务器根据所述连接请求发送的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应; [0012] response message receiving module, a response message to the terminal server according to the reception of the connection request, the response message carries the first display data, said display data and the first call request or issued voice communication call established content corresponds;

[0013] 显示模块,用于显示所述第一展示数据对应的可视内容。 [0013] a display module for displaying the first display data corresponding to the visual content.

[0014] 本发明实施例提供的呼叫处理方法和装置,通过向呼叫对端服务器发送连接请求,并从接收对端服务器返回的响应消息中获得与所述呼叫请求或发出的呼叫建立的语音通信内容相对应的展示数据,显示相应的可视内容,增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 [0014] The call processing method and apparatus according to an embodiment of the present invention, by transmitting a connection request to the call from the server, and receives a response message obtained from the peer returned by the server to establish communications with the voice call request or a call sent display data corresponding to the content of the display corresponding visual content, increasing the amount of information provided by the public number, such that a user of the communication terminal communication terminal according to the visual content is displayed, the user can quickly select the desired service, improving user experience.

[0015] 第三方面,本发明实施例提供了一种用于协同呼叫的处理方法,由代理服务器执行,包括: [0015] In a third aspect, embodiments of the present invention provides a synergistic method for processing a call, performed by the proxy server, comprising:

[0016] 接收通信终端发送的号码查询请求,所述号码查询请求中携带有向所述通信终端发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码; [0016] The number of receiving query request sent by the communication terminal, the number issued query request carries a calling number of the call request or the call number of the called communication terminal to the communication terminal;

[0017] 查询所述主叫号码或所述被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码; [0017] querying the calling number or called number belongs to the super-public number, the number is super common visual content to the communication terminal during a voice call to the telephone number;

[0018] 将查询结果发送给所述通信终端; [0018] The query result is transmitted to the communication terminal;

[0019] 接收通信终端发送的连接请求,并转发给所述主叫号码或所述被叫号码所属的应用服务器; [0019] communication terminal transmits the connection request received and forwarded to the calling number or the called number belongs to the server application;

[0020] 接收所述应用服务器根据所述连接请求返回的响应消息,并转发给所述通信终端,所述响应消息中携带展示数据,所述展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 [0020] The receiving of the application server forwards the connection response message returned by the request, and to the communication terminal, the message carries the data display in response, the presentation data is sent with the call request or the call setup voice communication corresponding to the content.

[0021] 第四方面,本发明实施例提供了一种用于协同呼叫的处理装置,配置在代理服务器中,包括: [0021] In a fourth aspect, embodiments of the present invention provides apparatus for processing a call synergistic disposed in the proxy server, comprising:

[0022] 查询请求接收模块,用于接收通信终端发送的号码查询请求,所述号码查询请求中携带有向所述通信终端发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码; [0022] query request receiving means for receiving a query request number sent by the communication terminal, the number of query request carries the call request issued by the called or calling number of the calling communication terminal to the communication terminal number;

[0023] 查询模块,用于查询所述主叫号码或所述被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码; [0023] The query module, configured to query the calling number or called number belongs to the super-public number, the number is super common visual content to the communication terminal during a voice call to the telephone number;

[0024] 结果发送模块,用于将查询结果发送给所述通信终端; [0024] The result sending module, for sending the query result to the communication terminal;

[0025] 连接处理模块,用于接收通信终端发送的连接请求,并转发给所述主叫号码或所述被叫号码所属的应用服务器; [0025] The connection processing module, for receiving a connection request sent by the communication terminal, and forwarded to the calling number or the called number belongs to the server application;

[0026] 响应处理模块,用于接收所述应用服务器根据所述连接请求返回的响应消息,并转发给所述通信终端,所述响应消息中携带展示数据,所述展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 [0026] The response processing module, for receiving a response message returned to the application server based on the connection request, and forwards to the communication terminal, the message carries the data display in response, the presentation data with the call request establishing a voice call or communication content sent corresponds.

[0027] 本发明实施例提供的用于协同呼叫的处理方法和装置,通过查询向通信终端发出呼叫请求的主叫号码或通信终端呼叫的被叫号码是否属于超级公共号码,并当属于超级公共号码时,为通信终端与所述主叫号码或所述被叫号码所属的应用服务器之间建立交互通道,将应用服务器提供的与所述呼叫请求或发出的呼叫建立的语音通信内容相对应的展示数据发送给通信终端,以使通信终端进行显示,协助增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 [0027] the called number or calling number and a communication terminal apparatus processing method for a cooperative call according to an embodiment of the present invention, a call request sent by the communication terminal to a query of whether the call super public number, and when the public is a super when numbers, to establish communication between the interaction channel terminal and the calling number or the called number belongs to the application server, the content corresponding to the voice communication call application server with the request or issue the call established display data to the communication terminal, so that the communication device for display to help increase the amount of information provided by the public number, such that a user of the communication terminal communication terminal according to the visual content is displayed, the user can quickly select the required service, to enhance the user experience.

[0028] 第五方面,本发明实施例提供了一种用于协同呼叫的处理方法,由应用服务器执行,包括: [0028] a fifth aspect, embodiments of the present invention provides a synergistic method for call processing is performed by the application server, comprising:

[0029] 接收通信终端发送的连接请求; [0029] the received connection request transmitted from communication terminal;

[0030] 根据所述连接请求向所述通信终端返回响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述通信终端当前的语音通信内容相对应。 [0030] The return to the connection request to the communication terminal a response message, the response message carries the first display data, said first current voice communication content display data corresponding to said communication terminal.

[0031] 第六方面,本发明实施例提供了一种用于协同呼叫的处理装置,配置在应用服务器中,包括: [0031] The sixth aspect, embodiments of the present invention provides apparatus for processing a call synergistic, arranged in the application server, comprising:

[0032] 连接请求接收模块,用于接收通信终端发送的连接请求; [0032] The connection request receiving means for receiving a connection request sent by the communication terminal;

[0033] 响应模块,用于根据所述连接请求向所述通信终端返回响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述通信终端当前的语音通信内容相对应。 [0033] Response module, configured to return in accordance with the connection request response message to the communication terminal, the response message carries the first display data, the current contents of the first voice communication to the data communication terminal display Corresponding.

[0034] 本发明实施例提供的用于协同呼叫的处理方法和装置,应用服务器通过代理服务器将与所述通信终端当前的语音通信内容相对应的展示数据发送给所述通信终端,以使通信终端进行显示,增加了该应用服务器对应的公共号码所提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 A method and apparatus for processing a call collaboration according to an embodiment [0034] of the present invention, the application server transmits to the communication terminal through a proxy server with the current voice communication content of the communication terminal corresponding to the display data, so that the communication the user terminal to display, increasing the number of public information corresponding to the application server is provided, so that the communication terminal communication terminal according to the visual content is displayed, the user can quickly select the desired service, improving user experience.

附图说明 BRIEF DESCRIPTION

[0035] 为了更清楚地说明本发明,下面将对本发明中所需要使用的附图做一简单地介绍,显而易见地,下面描述中的附图是本发明的一些实施例,对于本领域普通技术人员来讲,在不付出创造性劳动性的前提下,还可以根据这些附图获得其他的附图。 [0035] In order to more clearly illustrate the present invention, the following figures will be used in the present invention required to do a simple introduction Apparently, the drawings in the following description are some embodiments of the present invention, those of ordinary skill in terms of personnel, without any creative effort, you can also obtain other drawings based on these drawings.

[0036] 图1a为本发明实施例提供的用于提供超级公共号码服务的网络架构的示意图; [0036] Figure 1a provides a schematic view of a number of the super public service network architecture according to an embodiment of the present invention;

[0037] 图1b为本发明实施例一提供的一种呼叫处理方法的流程图; [0037] Figure 1b is a flowchart of a call processing method according to a first embodiment of the present invention;

[0038] 图2a为本发明实施例二提供的一种呼叫处理方法的流程图; [0038] FIG 2a is a flowchart of a call processing method according to a second embodiment of the present invention;

[0039] 图2b为本发明实施例二提供的另一种呼叫处理方法的流程图; [0039] The call processing flowchart of another method according to a second embodiment of the present invention, FIG. 2b;

[0040] 图3a为本发明实施例三提供的一种呼叫处理方法的流程图; [0040] Figure 3a is a flowchart of a call processing method according to a third embodiment of the present invention;

[0041] 图3b为本发明实施例三提供的方法中人工服务对应的示意图; [0041] FIG. 3b a schematic diagram of a method according to a third embodiment of the manual service corresponding to the present invention;

[0042] 图4为本发明实施例四提供的一种呼叫处理方法的流程图; [0042] FIG 4 is a flowchart of a call processing method according to a fourth embodiment of the present invention;

[0043] 图5a为本发明实施例五提供的一种呼叫处理装置的结构示意图; [0043] FIG. 5a is a schematic diagram of the structure of a call processing apparatus according to a fifth embodiment of the invention;

[0044] 图5b为本发明实施例八提供的一种呼叫处理装置的结构不意图; [0044] Structure A call processing apparatus according to the eight embodiment are not intended to provide the present invention, FIG. 5b;

[0045] 图6为本发明实施例七提供的一种用于协同呼叫的处理方法的流程图; [0045] FIG 6 is a flowchart of a seventh embodiment of a method for processing a call for cooperative embodiment of the invention;

[0046] 图7为本发明实施例八提供的一种用于协同呼叫的处理装置的结构示意图; [0046] FIG 7 schematic structural diagram of a processing apparatus provided eight calls for collaboration embodiment of the invention;

[0047] 图8为本发明实施例九提供的一种用于协同呼叫的处理方法的流程图; [0047] FIG. 8 a flowchart of a method for co-processing of the call according to a ninth embodiment of the present invention is provided;

[0048] 图9a为本发明实施例十提供的一种用于协同呼叫的处理方法的流程图; [0048] Figure 9a flow chart of a call processing method for a cooperative according to an embodiment of the present invention, ten;

[0049] 图9b为本发明实施例十一提供的一种用于协同呼叫的处理方法的流程图; [0049] FIG. 9b flowchart of a method for co-processing of the call according to an eleventh embodiment of the present invention is provided;

[0050] 图10为本发明实施例十二提供的一种用于协同呼叫的处理装置的结构示意图。 [0050] FIG 10 a schematic view of the structure of an apparatus for processing a call for synergistic 12 cases to an embodiment of the present invention.

具体实施方式 Detailed ways

[0051] 为使本发明的目的、技术方案和优点更加清楚,下面将结合附图对本发明实施例中的技术方案作进一步详细描述,显然,所描述的实施例是本发明一部分实施例,而不是全部的实施例。 [0051] To make the objectives, technical solutions, and advantages of the present invention will become more apparent below in connection with the technical solutions in the further detailed description embodiments of the present invention, obviously, the described embodiments are part of the embodiments of the present invention, and not all embodiments. 可以理解的是,此处所描述的具体实施例仅用于解释本发明,而非对本发明的限定,基于本发明中的实施例,本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例,都属于本发明保护的范围。 It will be appreciated that the specific embodiments described herein are merely for explaining the present invention, rather than limiting the present invention based on the embodiments of the present invention, those of ordinary skill in the art without creative effort shall all other embodiments are within the scope of protection of the present invention. 另外还需要说明的是,为了便于描述,附图中仅示出了与本发明相关的部分而非全部内容。 Also to be noted also that, for convenience of description, the accompanying drawings illustrate only the part related to the present invention, instead of the entire contents.

[0052] 本发明实施例提供的呼叫处理方法可适用于如图1a所示的用于提供超级公共号码服务的网络架构,为清楚起见,首先介绍该网络架构。 [0052] The call processing method according to an embodiment of the present invention is applicable to a shown in FIG. 1a for providing a super service numbers common network architecture, for clarity, the network architecture first introduced.

[0053] 所述网络架构一般会涉及到用户侧和网络侧的网元设备。 [0053] The network infrastructure typically involves the user side to a network element and the network side. 用户侧的网元设备一般是通信终端1,该通信终端I为具有语音通信功能和显示功能的智能设备。 NE user device side communication terminal 1 is a general, the communication terminal having a smart device I voice communication function and a display function. 网络侧的网元设备包括:代理服务器2、某一超级公共号码所属的应用服务器3,以及与通信终端I的语音通信相对的话务员终端4。 NE network-side equipment comprising: a proxy server 2, a super voice communication applications server public number 3 belongs, and the communication terminal I 4 opposite the operator terminal. 上述网络侧的各网元设备为逻辑概念,物理上独立设置。 Each network element said network-side apparatus is a logical concept, physically independently provided.

[0054] 其中,话务员终端4也称为对端,是相对通信终端I而言的。 [0054] wherein the operator terminal 4 is also referred to as terminal, a communication terminal I is in terms of the relative. 若是向所述通信终端I发出呼叫请求,则话务员终端4为主叫,其对应的号码为主叫号码,且所述呼叫请求中携带有上述主叫号码;若是通信终端I向话务员终端4发起呼叫,则话务员终端4对应的号码为被叫号码。 If I sent to the communication terminal a call request, the calling operator terminal 4, which corresponds to the number of calling numbers, and the call request carries a number of said caller; if I 4 initiates a communication terminal operator terminal call, the operator terminal 4 corresponding to the number of the called number. 由于应用服务器3为话务员终端4服务,因此,上述主叫号码和被叫号码均属于超级公共号码。 Since the application server 3 for the service operator terminal 4, so the calling and called numbers belong to the super public number.

[0055] 本发明实施例的方法所适用的网络架构不改变语音通信的网络架构,而是在语音通信的网络架构基础上实现。 The method of embodiment [0055] The present invention is applicable to the network architecture does not change the network architecture for voice communications, but is implemented in a network architecture based on voice communications. 语音通信中,在通信终端I与话务员终端4之间存在第一链路,也即当通信终端接收到呼叫请求或发出呼叫,且发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码属于公共号码时,通过运营商网络5连接至呼叫中心服务器6,然后由呼叫中心服务器6选择合适的话务员终端4为通信终端I提供提示语音,以使通信终端I侧的用户获知相应的业务信息。 Voice communication, there is a link between a first communication terminal I 4 and operator terminal, i.e. when the communication terminal receives the call request or outgoing call, the calling number and issuing the call request or the call communication terminal when the called number belongs to the public number, are connected by a network operator call center server 5 to 6, and then select an appropriate operator terminal 64 by the call center server provides voice prompts I communication terminal, so that the communication terminal I side of the respective user knows business information.

[0056] 本发明实施例的方法所适用的网络架构中仍然保持上述第一链路,使通信终端I侧的用户获取语音;在此基础上,通信终端I通过代理服务器2与应用服务器3之间形成第二链路,或者,在此基础上增加应用服务器3到话务员终端4的第三链路,通信终端I基于所述第二链路接收应用服务器3的展示数据,或者基于第二链路和第三链路,接收应用服务器3在话务员终端4的控制下通过代理服务器2发送展示数据,并显示与所述展示数据对应的可视内容。 User [0056] Example embodiments of the method of the present invention is applicable to network architectures still holding the first link, so that the communication terminal side acquires voice I; On this basis, the communication terminal I via a proxy server and an application server 2 of 3 formed between the second link, or to increase the operator terminal to the application server 3 a third link 4, the communication terminal displaying the second link I based on the application server 3 receives data on this basis, or on a second strand path and the third link, the receiving application server 3 transmits data via a proxy server 2 under control of the operator display terminal 4, and displays display data corresponding to the visual content. 当可视内容为固定内容,如业务介绍等等时,对应的展示数据可保存在代理服务器2或应用服务器3中;当可视内容为实时数据如用户查询的账单时,则需要应用服务器3从呼叫中心服务器6获取相应数据,然后通过代理服务器提供给通信终端I。 When the fixed content is visual content, such as when the service description, etc., corresponding to the display data can be stored in the proxy server 2, or in the application server 3; when the visual content is real-time data such as billing the user's query, then the application server need 3 to obtain the corresponding data from the call center server 6, and then supplied to the communication terminal via a proxy server I.

[0057] 其中,呼叫中心服务器6具有一套传统的呼叫中心系统,也即有多个话务员终端与呼叫中心服务器6共同组成呼叫中心系统。 [0057] wherein the call center server 6 having a conventional call center system, i.e., a plurality of operator terminal and the call center server 6 together form a call center system. 该呼叫中心系统中,任一话务员终端都可以基于第一链路与通信终端I进行语音通信,如为通信终端I侧的用户提供提示语音,或者提供人工服务语音,以使通信终端I侧的用户获知相应的业务信息。 The call center system, any operator terminal may be based on a link with the first communication terminal I for voice communication, such as voice prompts to the user to provide a communication terminal I side, or to provide artificial voice services, so that the communication terminal I side users learn the appropriate business information.

[0058] 所述应用服务器3为上述呼叫中心系统中的多个话务员终端服务。 [0058] the application server of the plurality of operator terminal 3 serving said call center system. 上述呼叫中心系统中,任一话务员终端都可以基于第二链路和第三链路协同处理通信终端I的语音呼口H,通过应用服务器3和代理服务器2为通信终端I提供展示数据,从而在通信终端I显示与所述展示数据对应的可视内容。 Said call center system, any operator terminal may be based on a second link and a third link co-processing of voice call communication port terminal I H, by the application server 3 and the proxy server 2 provides display data to the communication terminal I, thereby I shows the communication terminal with the display data corresponding to the visual content.

[0059] 其中,第一链路与第二链路独立存在,第三链路基于第二链路形成。 [0059] wherein, independently of the first link and the second link is present, a third link formed based on a second link.

[0060] 本发明实施例提供的呼叫处理方法也可适用于另一网络架构,该另一网络架构与上述网络架构类似,不同之处在于,代理服务器可用另一特定的服务器代替,且应用服务器与通信终端之间可直接连接。 [0060] The call processing method according to an embodiment of the present invention is also applicable to another network architecture, the network architecture and other similar network architecture described above, except that the available proxy servers to another particular place, and the application server It may be directly connected between the communication terminal. 该特定的服务器中可保存有各公共号码对应的域名或网址,通信终端通过该特定的服务器发送连接请求之前,可以先向该特定的服务器查询呼叫或被呼叫的电话号码对应的域名或网址,之后向查询得到的域名或网址发送连接请求。 The particular server can be stored with a number corresponding to each common domains or URLs, before the communication terminal transmits a connection request, the server may first query the particular call or the telephone number domain name or a URL corresponding to the call by the particular server, after sending a connection request to the domain or URL from the query.

[0061] 实施例一 [0061] Example a

[0062] 请参阅图lb,为本发明实施例一提供的一种呼叫处理方法的流程图。 [0062] Please refer to FIG lb, a flowchart of a call processing method according to a first embodiment of the present invention. 本发明实施例的方法可以由配置以硬件和/或软件实现的呼叫处理装置来执行,该实现装置典型的是配置于能够提供语音通信服务和显示服务的通信终端中,例如,配置在如图1a所示的通信终端I中。 Example of the present invention may be implemented in hardware and / or software call processing apparatus is executed by the configuration of the device is achieved typically arranged to provide voice communication services, and a display terminal communication and services, for example, disposed in FIG. the communication terminal shown in 1a I.

[0063] 该方法包括:操作11〜操作13。 [0063] The method comprises: operating the operation 11~ 13.

[0064] 操作11中,当通信终端接收到呼叫请求或发出呼叫时,向对端服务器发送连接请求。 [0064] In operation 11, when the communication terminal receives the call request or the call and sends a request to the remote server.

[0065] 其中,对端是相对通信终端而言的。 [0065] wherein, on the opposite end of the communication terminal is concerned. 如通信终端接收到呼叫请求,则向该通信终端发送呼叫请求的通信终端为对端,为该对端提供服务的应用服务器则为对端应用服务器;如该通信终端向另一通信终端发出呼叫,则该另一通信终端为对端,为该另一通信终端提供服务的服务器则为对端服务器。 The communication terminal receives the call request, sends a call request to the communication terminals for the terminal, an application server for providing services to the application server side compared to the end; if the communication terminal sends a call to another communication terminal , the other end of the communication terminal, the server serving the communication terminal, compared to the other end of the server.

[0066] 通信终端可以通过代理服务器向对端发送连接请求,也可以直接向对端服务器发送连接请求。 [0066] communication terminal through a proxy server may transmit a connection request to the peer, it may send requests directly to the server to connect.

[0067] 当通信终端可以通过代理服务器向对端发送连接请求时,也就是说,对应地,向对端服务器发送连接请求,包括: [0067] When the communication terminal may send a connection request to the remote end through a proxy server, i.e., correspondingly, it transmits a connection request to the remote server, comprising:

[0068] 通过所述代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器发送所述连接请求。 [0068] by the proxy server, sending the connection request to the application server of the calling number or the called number belongs.

[0069] 优选地,向对端服务器发送连接请求之前,所述方法还可包括: [0069] Preferably, before sending the connection request to the terminal server, the method further comprising:

[0070] 生成号码查询请求,以用于查询发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码; [0070] generating a query request number, issuing a query for the call request of the communication terminal the calling number or called number of the call belongs to the super public number, the number of common super communication terminal in a voice call telephone number visual content;

[0071 ] 将所述号码查询请求发送到代理服务器; [0071] The number query request to the proxy server;

[0072] 接收所述代理服务器发送的查询结果; [0072] receive a query result sent by the proxy server;

[0073] 当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,生成连接请求。 [0073] When the query result is the calling number or the called number belongs to the super public number, it generates a connection request.

[0074] 当通信终端直接向对端服务器发送连接请求时,通信终端需要向某一特定的服务器查询发出呼叫的主叫号码或呼叫的被叫号码对应的域名或网址。 [0074] When the communication terminal transmits a connection request directly to the peer server, the communication terminal needs to send a URL or domain name or calling number of the call is a call to a called number corresponding to a particular server queries. 该特定的服务器中可保存有各公共号码对应的域名或网址,通信终端通过该特定的服务器发送连接请求之前,可以先向该特定的服务器查询呼叫或被呼叫的电话号码对应的域名或网址,之后向查询得到的域名或网址发送连接请求。 The particular server can be stored with a number corresponding to each common domains or URLs, before the communication terminal transmits a connection request, the server may first query the particular call or the telephone number domain name or a URL corresponding to the call by the particular server, after sending a connection request to the domain or URL from the query.

[0075] 操作12中,接收所述对端服务器根据所述连接请求发送的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 [0075] In operation 12, the peer server receiving a response message according to the connection request, the response message carries the first display data, said display data and the first call request or a call sent establish voice communication contents correspond.

[0076] 具体地,在所述通信终端与所述对端服务器连接成功后,所述通信终端一方面可以通过第一链路(如图1a所示)接收所述对端服务器发送的语音,另一方面可以通过第二链路或第三链路(如图1a所示)接收所述对端服务器根据所述连接请求发送的与语音通信内容对应的第一展示数据。 [0076] Specifically, after the communication terminal and the server side of the connection is successful, the communication terminal on the one hand by a first link (FIG. 1a) receiving the voice server sends to the terminal, on the other hand may be received by the second link or a third link (Figure 1a) of the client server according to the first display data and voice communication content corresponding to the transmitted connection request.

[0077] 操作13中,显示所述第一展示数据对应的可视内容。 [0077] In operation 13, displaying the first display data corresponding to the visual content.

[0078] 本实施例的技术方案,通过向呼叫对端服务器发送连接请求,并从接收对端服务器返回的响应消息中获得与所述呼叫请求或发出的呼叫建立的语音通信内容相对应的展示数据,显示相应的可视内容,增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 [0078] The technical solution of the present embodiment, by transmitting a connection request to the call from the server, and obtains the contents of the voice communication established with the call request or a call sent from the peer receiving a response message returned by the server corresponding to the display data, corresponding to the display of visual content, increasing the amount of information provided by the public number, such that a user of the communication terminal communication terminal according to the visual content is displayed, the user can quickly select the desired service, improving user experience.

[0079] 实施例二 [0079] Second Embodiment

[0080] 请参阅图2a,为本发明实施例二提供的一种呼叫处理方法的流程图。 [0080] Referring to FIG. 2a, a flow chart of a call processing method according to a second embodiment of the present invention. 如图2a所示,本实施例提供的呼叫处理方法包括:操作2al〜操作2a7。 2a, a call processing method provided in this embodiment comprises: an operation 2al~ operation 2a7.

[0081] 操作2al中,当通信终端接收到呼叫请求或发出呼叫时,生成号码查询请求,以用于查询发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码是否属于超级公共号码。 [0081] 2al operation, when the communication terminal receives the call request or the call and generates a number query request, for issuing a query request to a called number of the call or the calling number of the calling communication terminal belongs super public number. 其中,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码。 Wherein the number of common super provide visual content to the communication terminal during a voice call telephone number.

[0082] 本操作中,用户通过通信终端接收到呼叫请求,所述呼叫请求的主叫号码既可以是超级公共号码,也可以是非超级公共号码。 [0082] In this operation, the user of the communication terminal receiving a call request, the calling number of the call request may either be a super public number, it may be non-super public number. 例如,假设工商银行的客户服务电话“95588”提供可视内容,则“95588”属于超级公共号码,否则不属于超级公共号码,只是提供语音服务的普通的公共号码;或者,普通个人的电话号码也不属于超级公共号码。 For example, assuming that ICBC's customer service call "95588" provides visual content, "95588" is a super public numbers, or numbers are not super common, but to provide voice services general public number; or, ordinary person's telephone number super number does not belong to the public. 类似地,用户通过通信终端发出呼叫时,所述通信终端呼叫的被叫号码既可以是超级公共号码,也可以是非超级公共号码。 Similarly, when the user places a call through a communication terminal, said communication terminal called number of the call may be a super-public number, may be a non-super-public number.

[0083] 操作2a2中,将所述号码查询请求发送到代理服务器。 [0083] In operation 2a2, the number query request to the proxy server.

[0084] 操作2a3中,接收所述代理服务器发送的查询结果。 [0084] 2a3 in operation, receives the proxy server sends the query result.

[0085] 在所述通信终端将所述号码查询请求发送到代理服务器(如图1a中2所示)之后,代理服务器查询所述主叫号码或所述被叫号码是否属于超级公共号码,并将查询结果发送给所述通信终端。 After the [0085] communication terminal transmits the number in the query request to the proxy server (2 shown in FIG. 1a), the proxy server queries the calling number or called number belongs to the super-public number, and the query result is sent to the communication terminal.

[0086] 所述代理服务器可以通过在线查询的方式确定所述号码查询请求中的所述主叫号码或所述被叫号码是否属于超级公共号码;所述代理服务器也可以基于预先获取并存储的超级公共号码列表,查询所述号码查询请求中的所述主叫号码或所述被叫号码是否为超级公共号码。 [0086] The proxy server may determine the number of the calling number or the query request of the called number belongs to the public number of super through online query; the proxy server may be based on previously acquired and stored super public number list, querying the calling number to the number of query request or the called number is a public number super.

[0087] 操作2a4中,当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,生成连接请求。 [0087] In operation 2a4, when the query result is the calling number or the called number belongs to the super public number, it generates a connection request.

[0088] 操作2a5中,通过所述代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器发送所述连接请求。 [0088] 2a5 operation by the proxy server, sending the connection request to the calling number or the called number belongs to the server application.

[0089] 操作2a6中,接收所述应用服务器根据所述连接请求返回的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 [0089] In operation 2a6, the application server receives a request to return a response message according to the connection, the message carries a first display data in response to the first display data sent with the call request or the call set-up corresponding to the content of voice communication.

[0090] 在通信终端通过代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器(如图1a中所示的应用服务器3)之后,所述应用服务器通过所述代理服务器向所述通信终端返回所述响应消息,换言之,所述代理服务器将所述应用服务器根据所述连接请求返回的响应消息转发至所述通信终端。 [0090] After the communication terminal through a proxy server, application server, the calling number or the called number belongs (as shown in the application server 3 shown in FIG. 1a), the application server through the proxy server to the communication terminal returns the response message, in other words, the proxy server to the application server forwards the response message to the communication terminal according to the connection request is returned.

[0091] 需要说明的是,所述通信终端与所述应用服务器建立连接之后,应用服务器可以取得通信终端的显示屏上设定区域的显示控制权限和输入权限。 [0091] Incidentally, after the communication terminal establishes a connection with the application server, the application server may obtain permissions and display control authority setting input area on the display screen of the communication terminal. 显示控制权限的取得是通过通信终端中现有的实现显示功能的模块代理实现的。 Obtaining permission display control agent is a functional module implemented in the communication terminal display achieved by conventional. 例如,应用服务器发送响应消息给通信终端上的实现显示功能的模块,该模块具有显示的权限,通信终端基于该模块执行响应消息中的展示数据,即可在显示屏上显示与展示数据对应的可视内容。 For example, the application server sends a response message on the communication terminal to implement functions of the display module, the module having a permission display, a communication terminal based on the display module performs a data response message, to display the data corresponding to the display on the display screen visual content. 输入权限则是通信终端将用户在显示屏上的操作封装成消息发送给应用服务器。 Input authority communication terminal is a user operation on the display screen of the encapsulated message to the application server.

[0092] 操作2a7中,显示所述第一展示数据对应的可视内容。 [0092] 2a7 operation, the display data corresponding to the first display visual content.

[0093] 通信终端通常具有语音通信功能和显示功能,可以在通信终端与代理服务器之间、代理服务器与应用服务器之间分别设定协议,以实现通信终端向代理服务器查询超级公共号码,并通过代理服务器与应用服务器之间进行交互。 [0093] communication terminal generally has a voice communication function and a display function, may be between the communication terminal and the proxy server, the proxy server are set between the protocol and the application server, the communication terminal to implement a super public number query to the proxy server, and by interaction between the proxy server and the application server. 这里协议内容不做限定,只要实现上述功能即可。 Here the agreement is not limited as long as the above functions can be realized. 基于与显示功能对应的协议,在通信终端接收到代理服务器转发的所述响应消息之后,所述通信终端可以按照协议规定的样式,将所述响应消息中携带的展示数据对应的可视内容在通信终端的显示屏上进行显示。 Based on the protocol corresponding to the display function, the communication terminal after receiving the proxy server forwards the response message, the communication terminal may be a predetermined pattern in accordance with the protocol, the response message carrying corresponding data of display visual content for display on a display screen of the communication terminal.

[0094] 上述操作2al〜操作2a2是基于图1a所示的第二链路实现的。 [0094] The above-described operation is based 2al~ operation 2a2 second link shown in FIG. 1a achieved.

[0095] 其中,显示所述第一展示数据对应的可视内容,优选包括:显示交互界面、图片、视频和文字中的至少一种。 [0095] wherein said first display data corresponding to display visual content, preferably comprising: at least one display interface, images, video, and text.

[0096] 其中,所述交互界面可以包含单选动作按钮,多选动作按钮以及输入框,图片既可以静态图片或者动态图片。 [0096] wherein, the interface may comprise a radio operation buttons, the operation button and multiple choice input box, images may be dynamic pictures or still pictures.

[0097] 示例性地,用户通过通信终端呼叫中国移动客户服务电话“10086”时,通信终端生成号码查询请求,所述通信终端基于第二链路(如图1a所示)将所述号码查询请求发送到代理服务器,所述通信终端接收所述代理服务器发送的查询结果,该查询结果为所述被叫号码属于超级公共号码时,所述通信终端生成连接请求,并通过所述代理服务器,向中国移动客户服务应用服务器发送所述连接请求,并通过所述代理服务器接收中国移动客户服务应用服务器返回的响应消息。 When [0097] Illustratively, the user calls the customer service phone China Mobile "10086" of the communication terminal, a communication terminal number to generate a query request, the communication terminal based on a second link (Figure 1a) to said inquiry number request is sent to the proxy server, the communication terminal receives the proxy server sends the query result, the query result is the called number belongs to the super-public number, the communication terminal generates a connection request, and through the proxy server, China mobile to the customer service application server sends the connection request, and receiving a response message China mobile customer service application server returned by the proxy server.

[0098] 在通信终端与中国移动客户服务呼叫中心服务器接通后,所述中国移动客户服务应用服务器通过第一链路(如图1a所示)向通信终端返回提示语音“欢迎致电中国移动,快速了解业务内容及办理方式可发送业务名称至10086。每月I日系统出账,无法查询套餐状态,若您本月变更过套餐,将在下月I日20点之前收到短信告知,请注意查收。业务查询请按I,手机充值请按2,业务办理请按3,密码服务及停复机业务请按4,手机号码激活请按5,宽带业务请按7,集团业务请按8,人工服务请按O”。 [0098] In the communication terminal and China Mobile customer service call center server is turned on, the Chinese mobile client service application server via a first link (Figure 1a) to return voice prompts "Welcome to call China Mobile communication terminal, quickly understand the business content and the way to handle the business name can be sent to 10086. month I date a system account, can not query the status of the package, if you change over the course of this month, next month will receive a text message before I may 20:00 inform, please note check. business inquiries, please press I, mobile phone recharge, press 2, business process, press 3, password, service and stop complex machine business, please press 4, mobile phone activation, press 5, the broadband business, please press 7, the group's business press 8, human services, press O ".

[0099] 在通信终端与中国移动客户服务应用服务器接通后,所述中国移动客户服务应用服务器通过第二链路(如图1a所示)向通信终端返回响应消息。 [0099] In the communication terminal and application server China Mobile Customer Service ON, the China Mobile customer service application server returns a response message to the communication terminal via a second link (Figure 1a). 所述响应消息包括与上述提示语音对应的展示数据。 The response message includes the above display data corresponding to voice prompts. 具体地,展示数据可以包括与“欢迎致电中国移动,快速了解业务内容及办理方式可发送业务名称至10086”提示语音对应的文字展示数据,所述通信终端可以显示对应的文字,此外,对应于该提示语音,展示数据也可以包括各业务名称和办理方式对应的供用户选择的展示数据,所述通信终端可以显示交互界面,供用户选择相应业务;展示数据还可以包括与“每月I日系统出账,无法查询套餐状态,若您本月变更过套餐,将在下月I日20点之前收到短信告知,请注意查收”提示语音对应的文字展示数据或图片展示数据,通信终端可以显示相应的文字或者相应的图片;展示数据还可以包括与“业务查询请按I,手机充值请按2,业务办理请按3,密码服务及停复机业务请按4,手机号码激活请按5,宽带业务请按7,集团业务请按8,人工服务请按O”提示语音对应 Specifically, the presentation data may include "please call China Mobile, quickly understand and handle the service content name to the embodiment can send traffic 10086" character display data corresponding to the voice prompt, the communication terminal may display the corresponding text, in addition, corresponding to the voice prompt, display data may also include the name of each service and handle data corresponding display mode selected by the user, the communication terminal may display an interactive interface for the user to select the corresponding service; show data may further include a "monthly day I the system account, can not query the status of the package, if you change over the course of this month, next month I will receive before the day 20 points text messages to inform, please check the text display data or image data showing "voice prompts corresponding communication terminal can display the corresponding text or the corresponding picture; display data may also include a "business inquiries, please press I, mobile phone recharge, press 2, business process, press 3, password, service and stop complex machine business, please press 4 to activate the cell phone number, press 5 broadband business, please press 7, the group's business press 8, human services, press O "corresponds to the voice prompts 业务类型名称和对应的动作按钮入口的展示数据,通信终端可以显示对应的交互界面,以供用户进行选择需要的业务。 The name and service type corresponding to the display data entry button operation, the communication terminal may display the corresponding interface for the user to select desired operations.

[0100] 通信终端中与显示功能对应的协议规定了通信终端能展示的样式类型,既可以基于通信终端原生的与显示功能对应的协议,也可以在通信终端安装相应的软件包,从而在通信终端原生的与显示功能对应的协议的基础上,增加更丰富的样式类型,以在用户通过通信终端再拨打超级公共号码时,使得通信终端可以采用更丰富的样式类型显示与语音通信内容对应的可视内容。 [0100] Protocol communication terminal and display functions corresponding to predetermined styles type communication terminal can display, both based on the communication terminal protocol and display functions corresponding to native, may be attached to the respective packages in the communication terminal, whereby communication base terminal native and display functions corresponding protocol, increased richer style type, to the user again dials super public number of the communication terminal, so that the communication terminal may employ a richer types of patterns displayed voice communication content corresponding to visual content.

[0101] 需要说明的是,通信终端可以在每段提示语音开始即显示与该段提示语音对应的可视内容。 [0101] Incidentally, the communication terminal can start each voice prompt is displayed in the visual content corresponding to the segment prompt voice. 例如,在刚开始播报“业务查询请按1,手机充值请按2,业务办理请按3,密码服务及停复机业务请按4,手机号码激活请按5,宽带业务请按7,集团业务请按8,人工服务请按O”的提示语音时,通信终端就完整的显示出各种业务名称及对应的动作按钮入口,使得用户无需完整的听完冗长的提示语音,只需通过与提示语音对应的可视内容即可快速选择用户需要的业务。 For example, at the beginning of broadcast "business inquiries, please press 1, mobile phone recharge, press 2, business process, press 3, password, service and stop complex machine business, please press 4, mobile phone activation, press 5, the broadband business, please press 7, Group voice prompt press 8, human services press O ", the communication terminal to complete an operation button display of various service name and the corresponding entry so that the user listening to lengthy requiring a full voice prompt, simply by voice prompts corresponding visual content to the user quickly select the required service.

[0102] 示例性的,如图2b所示,当通信终端接收到呼叫请求时,执行操作2bl〜操作2b4。 [0102] Exemplary, shown in Figure 2b, when the communication terminal receives the call request, operation 2bl~ operation 2b4.

[0103] 操作2bl中,通信终端进行电话接入,在电话接入过程中执行操作2b2。 [0103] In operation 2bl, telephone access to a communication terminal, operation 2b2 phone access procedure.

[0104] 操作2b2中,通信终端向代理服务器查询主叫号码是否属于超级公共号码,如果是,执行操作2b3 ;否则,结束超级公共号码服务,仅实现语音通信。 [0104] operation 2b2, the communication terminal to the proxy server queries whether the calling number is a super public number, and if so, perform the operation 2b3; otherwise, the end of the super public service number, voice communication only. 需要说明的是,超级公共号码的查询及后续的服务均不影响通信终端的电话接入及语音通信。 It should be noted that the number of super public inquiries and follow-up telephone access service shall affect communication and voice communication terminals.

[0105] 操作2b3中,通信终端通过代理服务器向主叫号码所属的应用服务器发起连接请求,建立连接,然后执行操作2b4。 [0105] 2b3 operation, the communication terminal initiates the application server via a proxy server to the calling party number belongs to a connection request to establish a connection, and then perform the operation 2b4.

[0106] 操作2b4中,通信终端与应用服务器之间执行通话流程,即通信终端从应用服务器获取展示数据并显示相应内容,具体详见上述实施例的说明。 [0106] In operation 2b4, performed between the communication terminal and the application server call flow, i.e. the communication terminal acquires and displays the display data corresponding to the content from the application server, see the specific embodiments described above.

[0107] 本实施例的技术方案,通过代理服务器查询呼叫请求中的主叫号码或通信终端呼叫的被叫号码是否属于超级公共号码,且当属于超级公共号码时,通过代理服务器与超级公共号码所属的应用服务器进行交互,获得与所述呼叫请求或发出的呼叫建立的语音通信内容相对应的展示数据,显示相应的可视内容,增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 [0107] Example embodiment of the present technical solution, the call queries the calling number in the call request or the communication terminal through a proxy server called number belongs to the super public number, and when the public number is a super, and super proxy server public number users interact with the application server belongs, to obtain voice communication content of the call setup or call request issued by display data corresponding to the respective display visual content, increasing the amount of information provided by the public number, so that the communication terminal according to the visual content displayed in the communication terminal, the user can quickly select the desired service, improving user experience.

[0108] 实施例三 [0108] Example three

[0109] 请参阅图3a,为本发明实施例三提供的一种呼叫处理方法的流程图。 [0109] Referring to FIG 3a, a flowchart of a call processing method according to a third embodiment of the invention. 本实施例在上述实施例的基础上,提供了在显示所述第一展示数据对应的交互界面之后的优选方案。 In the present embodiment based on the above-described embodiment, there is provided a preferred embodiment, after displaying the first display data corresponding to the interactive interface.

[0110] 该优选方法包括:操作31〜操作33。 [0110] The preferred method comprises: operating the operation 31~ 33.

[0111] 操作31中,获取用户在所述交互界面上的操作信息,并发送给所述应用服务器。 [0111] In operation 31, the user acquires information on the operation of the interactive interface, and sent to the application server.

[0112] 本操作具体是基于应用服务器取得的通信终端的显示屏上设定区域的输入权限(可参见上述实施例二)。 [0112] This operation is particularly set region based on a display screen of the communication terminal input authority application server acquired (see the above-described second embodiment).

[0113] 操作32中,接收所述应用服务器返回的第二展示数据,所述第二展示数据与所述操作信息相对应。 [0113] In operation 32, the received second display data returned by the application server, said second display data corresponding to the operation information.

[0114] 操作33中,显示所述第二展示数据对应的可视内容。 [0114] Operation 33, the display data corresponding to the second display visual content.

[0115] 本操作具体是基于应用服务器取得的通信终端的显示屏上设定区域的显示控制权限及输入权限(可参见上述实施例二)。 [0115] This operation is particularly set area based on the display of the communication terminal an application server to obtain permission to display and control input permissions (see Example II).

[0116] 仍以实施例二中的实例进行说明。 [0116] Examples of two embodiments still embodiment will be described.

[0117] 示例1,以自动语音提示为例说明。 [0117] Example 1, an example in an automatic voice prompt.

[0118] 在通信终端通过代理服务器与将连接请求发送到中国移动客户服务应用服务器后,通信终端可以显示与“业务查询请按1,手机充值请按2,业务办理请按3,密码服务及停复机业务请按4,手机号码激活请按5,宽带业务请按7,集团业务请按8,人工服务请按O”提示语音对应的交互界面,交互界面中具体显示了各业务类型名称和业务类型名称对应的动作按钮入口,以供用户进行选择需要的业务。 After the [0118] communication terminal via a proxy server sends a connection request to the China Mobile customer service application server, the communication terminal can display the business query with "Please press 1, mobile phone recharge, press 2, business process, press 3, cryptographic services and stop Reset machine business, please press 4, mobile phone activation, press 5, the broadband business, please press 7, the group's business press 8, human services, press O "voice prompts corresponding interface, interactive interface specifically shows each type of business name and service type corresponding to the name entry operation button, for a user to select desired operations.

[0119] 如果用户在所述交互界面上点击“业务办理”对应的动作按钮入口,则通信终端获取到了用户在所述交互界面上点击“业务办理”对应的动作按钮入口的操作信息,并发送至应用服务器。 [0119] If the user clicks on the interface "business process" action button corresponding to the inlet, the communication terminal obtains the user clicks on the interface "business process" action button information corresponding to the operation of the inlet, and sends to the application server.

[0120] 在通信终端获取到了用户在所述交互界面上点击“业务办理”对应的动作按钮入口的操作信息,并发送至应用服务器之后,所述通信终端接收所述应用服务器返回的新的展示数据,所述新的展示数据包括“业务办理”所包含的具体业务名称的文字展示数据和对应的动作按钮入口的展示数据。 After [0120] the acquired user clicks on the interface "business process" action button information corresponding to the operation of the inlet, and sent to an application server in a communication terminal, the communication terminal receives the new application server returns the display data, the data includes the new display "business process" display text data included in the specific service name corresponding to the display data and the operation button inlet. 通信终端显示由“最新优惠活动介绍与办理”和对应的动作按钮入口、“手机上网及流量套餐办理”和对应的动作按钮入口、“WLAN无线上网”和对应的动作按钮入口,以及“飞信、139邮箱、彩铃和其他手机业务”和对应的动作按钮入口形成的交互界面。 Communication terminal display by the "latest promotions of the handle" and the corresponding action button entry, "mobile Internet and data plan for" and the corresponding action button entry, "WLAN wireless Internet access," and the corresponding action button entry, and "flying letters, 139 mailboxes, ring tones and other mobile phone business "and action buttons corresponding inlet formed interface. 该交互界面与新的展示数据对应。 The new interface corresponding to the display data.

[0121] 示例2,结合图3b以人工语音为例说明。 [0121] Example 2, in conjunction with FIG. 3b artificial speech as an example.

[0122] 在通信终端通过代理服务器将连接请求发送到中国移动客户服务应用服务器后,通信终端显示与“业务查询请按1,手机充值请按2,业务办理请按3,密码服务及停复机业务请按4,手机号码激活请按5,宽带业务请按7,集团业务请按8,人工服务请按O”提示语音对应的交互界面,交互界面中具体显示了各业务类型名称和业务类型名称对应的动作按钮入口,以供用户进行选择需要的业务。 After the [0122] connecting through a proxy server in communication terminal requests sent to China Mobile customer service application server, communication terminal displays a "business inquiries, please press 1, mobile phone recharge, press 2, business process please 3, cryptographic services and Stop Reset Press machine business, please press 4, mobile phone activation, press 5, the broadband business, please press 7, the group's business press 8, human services, press O "voice prompts corresponding interface, interactive interface specifically shows each type of business name and business type name corresponding to the operation button entry, for the user to select the desired service.

[0123] 如果用户在所述交互界面上点击“人工服务”对应的动作按钮入口,则通信终端获取到了用户在所述交互界面上点击“人工服务”对应的动作按钮入口的操作信息,并发送至应用服务器。 [0123] If the user clicks the "manual service" action button corresponding to an inlet on the interface, the communication terminal obtains the user clicks the "manual service" button on the operation corresponding to the operation information interface inlet, and transmitted to the application server.

[0124] 应用服务器将所述操作信息发送至话务员终端,通常在话务员终端上有一个如图3b所示的显示界面,该界面包括通信号码显示区域,用于显示正在接通的通信终端的号码,还包括客户资料区,用于显示客户资料,还包括公共号码服务操控区域,话务员可以选择将与当前人工服务对应的新的展示数据添加到该界面的“公共号码服务操控区域”,从而使通信终端接收到与用户操作信息对应的新的展示数据,并显示所述新的展示数据对应的可视内容。 [0124] The application server transmits the operation information to the operator terminal, usually a display screen shown in Fig 3b on the operator terminal, the interface includes a communication number display area for displaying the number of the communication terminal is turned on , also includes customer information area for displaying customer information, also including the number of public service control area, the operator can choose to add the new show with the current manual data services corresponding to the "public service number control area" of the interface, so that the communication terminal receives the user operation information corresponding to new display data, and displaying display data corresponding to said new visual content. 该界面类似于多功能的聊天窗口,区别在于这个界面在与通信终端通话的过程中才有效,通信终端挂断后,则失效,同时会自动断开与当前话务员终端的连接。 The interface is similar to the multifunction chat window, except that this interface is valid during a call in the communication terminal, after the communication terminal hangs up, the failure, and automatically disconnect the current operator of the terminal.

[0125]自动语音提示和人工服务分别对应的展示数据的区别在于:自动语音提示对应的展示数据固定在应用服务器中,依据用户的操作,返回相应的展示信息;而人工语音服务时,需要话务员手动地控制应用服务器向通信终端返回的展示数据。 [0125] difference between the display data of the automatic voice prompts and labor respectively are: automatic voice prompt corresponding to display data is fixed to the application server, based on a user's operation, returns the appropriate display information; and artificial voice services, requires operator manually controlling the application server returns the display data to the communication terminal.

[0126] 本实施例的技术方案,在通信终端显示所述展示数据对应的交互界面之后,通过通信终端获取用户在所述交互界面上的操作信息,并发送给应用服务器,所述应用服务器向通信终端返回与所述操作信息相对应的新的展示数据,通信终端显示与新的展示数据对应的可视内容,从而在通信终端显示与超级公共号码所属的应用服务器提供的当前可视内容之后,能够根据用户的操作信息,进一步显示与用户操作的每一级业务对应的可视内容。 [0126] Technical solutions of the present embodiment, after the communication terminal displaying the display data corresponding to the interactive interface, the user operation information acquired on the terminal through a communication interface, and sent to the application server, the application server to after the communication terminal returns to the operation information corresponding to the new display data, the communication terminal displays a new display data corresponding to the visual content, to display visual content application server and the current super number belongs public communication terminal provided , based on user operation information, each further shows a service corresponding to a user operation and visual content.

[0127] 实施例四 [0127] Fourth Embodiment

[0128] 请参阅图4,为本发明实施例四提供的一种呼叫处理方法的流程图。 [0128] Please refer to FIG. 4, a flowchart of a call processing method according to a fourth embodiment of the present invention. 该方法包括操作41〜操作49。 The method comprises operating the operation 41~ 49.

[0129] 操作41中,当通信终端接收到呼叫请求或发出呼叫时,生成号码查询请求,以用于查询发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码是否属于超级公共号码。 [0129] In operation 41, when the communication terminal receives the call request or the call and generates a query request number, sent to the query whether the called number for the call request of the calling number or the calling communication terminal is a super public number.

[0130] 操作42中,将所述号码查询请求发送到代理服务器。 [0130] In operation 42, the number of query request to the proxy server.

[0131] 操作43中,接收所述代理服务器发送的查询结果。 [0131] In operation 43, receives the query result sent by the proxy server.

[0132] 操作44中,当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,生成连接请求。 [0132] In operation 44, when the query result is the calling number or the called number belongs to the super public number, it generates a connection request.

[0133] 操作45中,通过所述代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器发送所述连接请求。 [0133] In operation 45, by the proxy server, the application server belongs to the calling number or the called number is sent the connection request.

[0134] 操作46中,接收所述应用服务器根据所述连接请求返回的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 [0134] In operation 46, the application server receives a response message returned according to the connection request, the response message carries the first display data, the first display data sent with the call request or a call setup corresponding to the content of voice communication.

[0135] 操作47中,判断所述通信终端是否连接耳机或者是否使用通话免提功能。 [0135] In operation 47, the communication terminal determines whether call connection or whether the earphone handsfree.

[0136] 操作48中,若所述通信终端连接耳机或者使用通话免提功能,则触发显示所述第一展示数据对应的可视内容。 [0136] In operation 48, if the communication terminal using headphones or hands-free call, displaying the first display data corresponding to the visual content is triggered.

[0137] 操作47和操作48具体是通过检测通信终端的使用场景,确定是否触发显示所述展示数据对应的可视内容。 [0137] Operation 47 and operation 48 is performed using a scene detection communication terminal determines whether to trigger the display of the display data corresponding to the visual content. 具体是,如果通信终端连接耳机或者使用通话免提功能,则触发显示所述展示数据对应的可视内容。 Specifically, if the communication terminal using headphones or hands-free call, triggering the display data corresponding to display visual content. 如果通信终端贴近用户耳朵时,默认用户无法看到展示的可视内容,从而不予触发显示。 If the communication terminal close to the ear of the user, the default user can not see the display of visual content, thus not trigger the display.

[0138] 操作49中,显示所述第一展示数据对应的可视内容。 [0138] In operation 49, displaying the first display data corresponding to the visual content.

[0139] 本实施例的技术方案,通过对通信终端的使用场景进行检测,根据使用场景确定是否触发显示相应的可视内容,节省了通信终端的功耗,进一步提升了用户体验。 [0139] Technical solutions of the present embodiment, a scene is detected by using the communication terminal determines whether to trigger a corresponding display visual content, power savings communication terminal according to further enhance the user experience usage scenarios.

[0140] 实施例五 [0140] Embodiment V

[0141] 请参阅图5a,为本发明实施例五提供的一种呼叫处理装置的结构示意图。 [0141] Referring to FIG. 5a, a schematic structure of a call processing apparatus according to a fifth embodiment of the invention. 该装置可以配置在如图1a所示的通信终端中。 The communication terminal device may be configured as shown in FIG. 1a.

[0142] 该装置包括:连接请求发送模块5al、响应消息接收模块5a2和显示模块5a3。 [0142] The apparatus comprising: a connection request module 5al, a response message receiving module and the display module 5a2 5a3.

[0143] 其中,连接请求发送模块5al用于当通信终端接收到呼叫请求或发出呼叫时,向对端服务器发送连接请求;响应消息接收模块5a2用于接收所述对端服务器根据所述连接请求发送的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应;显示模块5a3用于显示所述第一展示数据对应的可视内容。 [0143] wherein the connection request transmitting module configured to, when the communication terminal 5al upon receiving a call request or the call and transmits a connection request to the remote server; 5a2 response message receiving module for receiving the request for terminal server according to the connection response message, the response message carries the first display data, said first voice communication content display data sent with the call request or the call setup corresponds; 5a3 for the display module to display the first display data corresponding to the visual content.

[0144] 本实施例的技术方案,通过向呼叫对端服务器发送连接请求,并从接收对端服务器返回的响应消息中获得与所述呼叫请求或发出的呼叫建立的语音通信内容相对应的展示数据,显示相应的可视内容,增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 [0144] technical solution of the present embodiment, by transmitting a connection request to the call from the server, and obtains the contents of the voice communication established with the call request or a call sent from the peer receiving a response message returned by the server corresponding to the display data, corresponding to the display of visual content, increasing the amount of information provided by the public number, such that a user of the communication terminal communication terminal according to the visual content is displayed, the user can quickly select the desired service, improving user experience.

[0145] 在上述方案中,所述装置还优选包括:查询请求生成模块、查询请求发送模块、查询结果接收模块和连接请求生成模块。 [0145] In the above embodiment, the apparatus preferably further comprises: generating module query request, the query request sending module, the receiving module and a query result generation module connection request.

[0146] 其中,查询请求生成模块用于在向对端服务器发送连接请求之前,生成号码查询请求,以用于查询发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码;查询请求发送模块用于将所述号码查询请求发送到代理服务器;查询结果接收模块用于接收所述代理服务器发送的查询结果;连接请求生成模块,用于当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,生成连接请求。 [0146] wherein for the query request generation module before sending the connection request to the remote server, generating a number of query request, for issuing a query request to a called number of the call or the calling number of the calling communication terminal whether is a super public number, the number is common to provide a super-visual content to the communication terminal during a voice call telephone number; query request sending means for sending the query request number to a proxy server; receiving means for receiving a query result the proxy server sends the query result; connection request generation module for, when the query result is the calling number or called number belongs to the super-public number, generates a connection request.

[0147] 在上述方案中,所述连接请求发送模块5al优选用于执行当通信终端接收到呼叫请求或发出呼叫时,通过所述代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器发送所述连接请求。 [0147] In the above embodiment, the connection request sending module 5al preferably for performing when the communication terminal receives the call request or a call issued by the proxy server, the calling number or the called number belongs the application server sends the connection request.

[0148] 在上述方案中,优选是,所述显示模块5a3用于执行:显示交互界面、图片、视频和文字中的至少一种。 [0148] In the above embodiment, preferably, for performing the display module 5a3: at least one display interface, images, video, and text.

[0149] 在上述方案中,所述装置还可以包括:操作处理模块和展示数据接收模块。 [0149] In the above embodiment, the apparatus may further comprise: operation processing module and a display data receiving module.

[0150] 其中,操作处理模块用于在所述显示模块显示交互界面之后,获取用户在所述交互界面上的操作信息,并发送给所述应用服务器;展示数据接收模块用于接收所述应用服务器返回的第二展示数据,所述第二展示数据与所述操作信息相对应;所述显示模块5a3还用于显示所述第二展示数据对应的可视内容。 After [0150] wherein the processing means for operating said display module to display the interactive interface, the user operation information acquired on the interactive interface, and sent to the application server; impression data receiving means for receiving the application second display data returned by the server, the second display data corresponding to the operation information; 5a3 the display module is further for displaying said second display data corresponding to the visual content.

[0151] 在上述方案中,所述装置还可以包括:情景判断模块和显示触发模块。 [0151] In the above embodiment, the apparatus may further include: a determining module, and a display scenario trigger module.

[0152] 其中,使用情景判断模块用于在所述显示模块显示所述第一展示数据对应的可视内容之前,判断所述通信终端是否连接耳机或者是否使用通话免提功能;显示触发模块用于若所述通信终端连接耳机或者使用通话免提功能,则触发所述显示模块53显示所述第一展示数据对应的可视内容。 [0152] wherein the scene determining means for use in the display module to display data corresponding to the display before the first visual content, the communication terminal determines whether the headphones or whether hands-free call; triggering the display module If the communication terminal is connected to a headset or a hands-free call using, the triggering module 53 displays display data corresponding to the first display visual content.

[0153] 本发明实施例提供的呼叫处理装置可执行本发明任意实施例所提供的呼叫处理方法,具备执行方法相应的功能模块和有益效果。 The call processing apparatus according to an embodiment of the [0153] present invention can perform the call processing method provided in any embodiment of the present invention includes a method of performing the respective function module and benefits.

[0154] 实施例六 [0154] Sixth Embodiment

[0155] 本发明实施例五提供了另一种呼叫处理装置的结构示意图。 Embodiment [0155] The present invention provides a five structural diagram of another call-processing apparatus. 该装置可以配置在如图1a所示的通信终端中。 The communication terminal device may be configured as shown in FIG. 1a.

[0156] 参阅图5b,本发明实施例五提供的呼叫处理装置包括查询请求生成模块5bl、查询请求发送模块5b2、查询结果接收模块5b3、连接请求生成模块5b4、连接请求发送模块5b5、响应消息接收模块5b6和显示模块5b7。 [0156] Referring to Figure 5b, embodiments of the invention the call processing apparatus according to a fifth includes a query request generation module 5bl, query request sending module 5b2, the query result receiving module 5b3, a connection request generation module 5b4, sends a connection request module 5b5, the response message receiving module and the display module 5b6 5b7.

[0157] 其中,查询请求生成模块5bl用于当通信终端接收到呼叫请求或发出呼叫时,生成号码查询请求,以用于查询发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码;查询请求发送模块5b2用于将所述号码查询请求发送到代理服务器;查询结果接收模块5b3用于接收所述代理服务器发送的查询结果;连接请求生成模块5b4用于当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,生成连接请求;连接请求发送模块5b5用于通过所述代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器发送所述连接请求;响应消息接收模块5b6用于接收所述应用服务器根据所述连接请求返回的响应消息,所述响应消息中携带有第一展示数据,所述第 When [0157] wherein 5bl query request generating module configured to, when the communication terminal receives the call request or the call and generates a number of queries, the query sent to the call request for calling a communication terminal number or the call is the called number belongs to the super public number, the number is super common visual content to the communication terminal during a voice call to the telephone number; 5b2 query request sending module configured to send the query request number to a proxy server; receiving query results 5b3 module for receiving a query result sent by the proxy server; 5b4 connection request generation module for, when the query result is when the calling number or called number belongs to the super-public number, generates a connection request; connection request 5b5 sending module for sending the connection request to the calling number or called number belongs to the application server through the proxy server; 5b6 response message receiving module for receiving a request for the application server according to the connection the returned response message, the response message carries the first display data, said first 一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应;显示模块5b7用于显示所述第一展示数据对应的可视内容。 A communication content display data and the voice call or sent call setup request corresponds; 5b7 display module for displaying the first display data corresponding to the visual content.

[0158] 本实施例的技术方案,通过代理服务器查询呼叫请求中的主叫号码或通信终端呼叫的被叫号码是否属于超级公共号码,且当属于超级公共号码时,通过代理服务器与超级公共号码所属的应用服务器进行交互,获得与所述呼叫请求或发出的呼叫建立的语音通信内容相对应的展示数据,显示相应的可视内容,增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 When [0158] the called number of the technical solutions of the present embodiment, the calling number in the call request or the call the communication terminal through a proxy server queries whether super public number, and when the public number is a super, and super proxy server public number users interact with the application server belongs, to obtain voice communication content of the call setup or call request issued by display data corresponding to the respective display visual content, increasing the amount of information provided by the public number, so that the communication terminal according to the visual content displayed in the communication terminal, the user can quickly select the desired service, improving user experience.

[0159] 实施例七 [0159] Seventh Embodiment

[0160] 请参阅图6,为本发明实施例七提供的一种用于协同呼叫的处理方法的流程图。 [0160] Referring to FIG 6, a flowchart of the processing method according to a seventh embodiment of a call for a synergistic present invention. 本发明实施例的方法可以由配置以硬件和/或软件实现的用于协同呼叫的处理装置来执行,该实现装置典型的是配置于如图1a所示的代理服务器2中。 Call processing means for the cooperative method of an embodiment of the present invention may be configured by hardware and / or software to perform, to achieve the typical means is disposed in the proxy server 2 shown in FIG. 1a.

[0161] 该方法包括:操作61〜操作65。 [0161] The method comprises: operating the operation 61~ 65.

[0162] 操作61中,接收通信终端发送的号码查询请求,所述号码查询请求中携带有向所述通信终端发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码。 Number query request [0162] In operation 61, the communication terminal receives the transmitted, the number of query request carries a called number of the call request is sent to the calling number or the calling communication terminal to the communication terminal.

[0163] 操作62中,查询所述主叫号码或所述被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码。 [0163] In operation 62, queries the calling number or called number belongs to the super-public number, the number is super common visual content to the communication terminal during a voice call to the phone number.

[0164] 所述代理服务器可以通过在线查询的方式确定所述号码查询请求中的所述主叫号码或所述被叫号码是否属于超级公共号码;所述代理服务器也可以基于预先获取并存储的超级公共号码列表,查询所述号码查询请求中的所述主叫号码或所述被叫号码是否为超级公共号码。 [0164] The proxy server may determine the number of the calling number or the query request of the called number belongs to the public number of super through online query; the proxy server may be based on previously acquired and stored super public number list, querying the calling number to the number of query request or the called number is a public number super.

[0165] 操作63中,将查询结果发送给所述通信终端。 [0165] In operation 63, the query result is transmitted to the communication terminal.

[0166] 操作64中,接收通信终端发送的连接请求,并转发给所述主叫号码或所述被叫号码所属的应用服务器。 [0166] In operation 64, the communication terminal transmits the connection request received and forwarded to the calling number or the called number belongs to the server application.

[0167] 操作65中,接收所述应用服务器根据所述连接请求返回的响应消息,并转发给所述通信终端,所述响应消息中携带展示数据,所述展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 In [0167] operation 65, the receiving application server forwarding according to the connection response message returned by the request, and to the communication terminal, the message carries the data display in response, the presentation data is sent with the call request or voice communication content of call setup, respectively.

[0168] 操作64和操作65中,通过代理服务器的协同作用,实现通信终端与所述应用服务器之间的连接请求的处理,以及所述应用服务器与所述通信终端之间相应消息的处理。 [0168] Operation 64 and operation 65, the process synergistically proxy server process to achieve connection between the communication terminal and the application server of the request, and a corresponding message communication between the server and the terminal application.

[0169] 所述通信终端与所述应用服务器交互连接请求之后,应用服务器可以取得通信终端的显示屏上设定区域的显示控制权限和输入权限。 [0169] The communication terminal to interact with the application server after a connection request, the application server may obtain permissions and display control authority setting input area on the display screen of the communication terminal. 此处不再赘述。 Not repeat them here.

[0170] 本实施例的技术方案,通过查询向通信终端发出呼叫请求的主叫号码或通信终端呼叫的被叫号码是否属于超级公共号码,并当属于超级公共号码时,为通信终端与所述主叫号码或所述被叫号码所属的应用服务器之间建立交互通道,将应用服务器提供的与所述呼叫请求或发出的呼叫建立的语音通信内容相对应的展示数据发送给通信终端,以使通信终端进行显示,协助增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 When [0170] the called number or calling number of the communication terminal technical solutions of the present embodiment, a call request sent by the communication terminal to a query of whether the call super public number, and when the number is a super common, the communication terminal with interaction channel established between the application server calling number or the called number belongs, the content of voice communication with the call request is issued or the application server transmits a call setup corresponding to the display data to the communication terminal, so that a user communication terminal display, help increase the amount of information provided by the public number, so that the communication terminal communication terminal according to the visual content is displayed, the user can quickly select the desired service, improving user experience.

[0171] 在本实施例的基础上,在接收通信终端发送的号码查询请求之前,所述方法还优选包括: [0171] In the present embodiment based on the embodiment, the number prior to receiving the query request sent by the communication terminal, the method preferably further comprises:

[0172] 接收所述应用服务器的认证请求; [0172] receives the authentication request of the application server;

[0173] 认证通过后,将所述应用服务器服务的电话号码作为超级公共号码进行保存。 [0173] After authentication, the application server service phone number as a super public numbers to be saved.

[0174] 本优选的实施方式,通过代理服务器对提供超级公共号码的应用服务器进行认证,并将通过认证通过的号码作为超级公共号码进行保存,从而保证代理服务器接入的各应用服务器的安全性,进而保证了基于代理服务器的通信终端与认证通过的应用服务器交互的安全性,进一步提升了用户体验,防止了不法分子无认证地接入代理服务器从事非法活动。 [0174] A preferred embodiment, by providing a super proxy application server authentication public number, and authentication number via a public number is saved as a super, in order to ensure the security of an application server proxy access , thus ensuring the security of server-based applications to interact with the communication terminal authentication through a proxy server, to further enhance the user experience, prevent criminals without authentication to access a proxy server to engage in illegal activities.

[0175] 在本实施例的基础上,在代理服务器接收所述应用服务器根据所述连接请求返回的响应消息之后,还优选包括,代理服务器对应用服务器发送给通信终端的响应消息中的展示数据进行记录,以供后续审查该应用服务器展示给通信终端的内容是否合法,也可以由代理服务器根据预设的关键词对展示内容进行审查。 [0175] In the embodiment based on the present embodiment, the receiving application server proxy server after a request to return a response message according to the connection, preferably further comprising a proxy server sends the response message to the communication terminal display data in the application server recorded for subsequent review of the application server to display the contents of the communication terminal is legitimate, you can also review the display content by the proxy server according to a preset keyword.

[0176] 当然,通过代理服务器还可以控制访问应用服务器的流量,以减小应用服务器的并发压力。 [0176] Of course, through a proxy server may also access the application server to control the flow rate to reduce pressure concurrent application server.

[0177] 实施例八 [0177] Example eight

[0178] 请参阅图7,为本发明实施例八提供的一种用于协同呼叫的处理装置的结构示意图。 [0178] Please refer to FIG. 7, a schematic view of the structure of the processing apparatus provides an eight embodiment of a call for a cooperative embodiment of the invention. 该实现装置可以配置在如图1a所示的代理服务器中。 The device may be configured to realize the proxy server shown in FIG. 1a.

[0179] 该装置包括:查询请求接收模块71、查询模块72、结果发送模块73、连接处理模块74和响应处理模块75。 [0179] The apparatus comprising: a query request receiving module 71, a querying module 72, module 73 sends the result, connection processing module 74 and the response processing module 75.

[0180] 其中,查询请求接收模块71用于接收通信终端发送的号码查询请求,所述号码查询请求中携带有向所述通信终端发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码;查询模块72用于查询所述主叫号码或所述被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码;结果发送模块73用于将查询结果发送给所述通信终端;连接处理模块74用于接收通信终端发送的连接请求,并转发给所述主叫号码或所述被叫号码所属的应用服务器;响应处理模块75用于接收所述应用服务器根据所述连接请求返回的响应消息,并转发给所述通信终端,所述响应消息中携带展示数据,所述展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 [0180] wherein the query request receiving module 71 for receiving query request number sent by the communication terminal, the number issued query request carries a calling number of the communication terminal or the call request to the call the communication terminal the called number; querying module 72 for querying the calling number or called number belongs to the super-public number, the number is common to provide a super-visual content to the communication terminal during a voice call telephone number; result sending module 73 is configured to send a query result to the communication terminal; a connector for connecting the processing module 74 receives a communication request sent by the terminal and forwarded to the calling number or the called number belongs to the server application; response processing module 75 for receiving the application server forwarding according to the connection response message returned by the request, and to the communication terminal, the message carries the data display in response, the presentation data is sent with the call request or the call setup voice communication corresponding to the content.

[0181] 本实施例的技术方案,通过通信终端与超级公共号码所属的应用服务器之间的代理服务器查询向通信终端发出呼叫请求的主叫号码或通信终端呼叫的被叫号码是否为超级公共号码,并且属于超级公共号码时,通过代理服务器在通信终端与超级公共号码对应的应用服务器之间进行连接请求转发以及响应消息转发,可以为通信终端侧的用户提供与所述应用服务器的语音通信内容对应的可视内容,更加直观,用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 Called number [0181] of the present technical solution of the embodiment, the query call request issued by the proxy server between the communication terminals and application servers common super number belongs to the communication terminal of the calling communication terminal number or whether the call number common super and when the number is a super public, connect via a proxy server between a communication terminal and a public number corresponding to the super application server forwards the request and response message, voice communication may be provided with the application server to the content user of the communication terminal side corresponding visual content, more intuitive, visual content according to the user communication terminal is displayed, the user can quickly select the desired service, improving user experience.

[0182] 在上述方案中,所述装置还优选包括:认证请求接收模块和超级公共号码保存模块。 [0182] In the above embodiment, the apparatus preferably further comprises: an authentication request receiving module and a storage module super public number.

[0183] 其中,认证请求接收模块用于在所述查询请求接收模块接收通信终端发送的号码查询请求之前,接收所述应用服务器的认证请求;超级公共号码保存模块用于在所述应用服务器认证通过后,将所述应用服务器服务的电话号码进行保存,以作为所述超级公共号码为所述通信终端提供可视内容。 [0183] wherein the authentication request receiving means for query request number prior to receiving module receives the query request sent by the communication terminal, receiving the authentication request of the application server; means for super public number stored in the authentication server application after passed, the telephone number of the application server service is stored, as the number is super common visual content to said communication terminal.

[0184] 本发明实施例提供的用于协同呼叫的处理装置可执行本发明任意实施例所提供的用于协同呼叫的处理方法,具备执行方法相应的功能模块和有益效果。 Processing means for the cooperative call according to an embodiment of the [0184] embodiment of the present invention may perform processing method is provided for a cooperative call any embodiment of the present invention includes a method of performing the respective function module and benefits.

[0185] 实施例九 [0185] Embodiment 9

[0186] 请参阅图8,为本发明实施例九提供的一种用于协同呼叫的处理方法的流程图。 [0186] Referring to FIG. 8, a flowchart of processing according to a method provided for a nine call synergistic embodiment of the invention. 本发明实施例的方法可以由配置以硬件和/或软件实现的另一种用于协同呼叫的处理装置来执行,该实现装置典型的是配置于如图1a所示的超级公共号码所属的应用服务器3中。 Another cooperative processing means for calling a method embodiment of the present invention embodiments may be configured by hardware and / or software to perform, the apparatus is typically implemented in the configuration shown in FIG. 1a super common application number belongs server 3.

[0187] 该方法包括:操作81和操作82。 [0187] The method comprises: operating the operation 81 and 82.

[0188] 操作81中,接收通信终端发送的连接请求。 [0188] In operation 81, the communication terminal transmits the received connection request.

[0189] 在本操作中,可以通过代理服务器接收通信终端发送的连接请求。 [0189] In the present operation, you may receive a connection request transmitted from the communication terminal via a proxy server.

[0190] 通信终端在通过代理服务器发送连接请求之前,通信终端将号码查询请求发送到代理服务器所述号码查询请求中携带有向所述通信终端发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码;所述代理服务器查询所述主叫号码或所述被叫号码是否属于超级公共号码,并将查询结果发送至通信终端;当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,所述通信终端生成连接请求。 [0190] Before the communication terminal transmits a connection request through a proxy server, the communication terminal sends a query request to the proxy server numbers the number issued query request carries a calling number of the call request or the communication to the communication terminal number of the called terminal call; the proxy server queries the calling number or called number belongs to the super-public number, and sends the query result to the communication terminal; and when the query result is the calling number, or when the called number is a super public number, the communication terminal generates a connection request.

[0191] 或者,通信终端可以直接发送连接请求。 [0191] Alternatively, the communication terminal may send a connection request directly. 这种情况下通信终端需要向某一特定的服务器查询发出呼叫的主叫号码或呼叫的被叫号码对应的域名或网址。 The communication terminal domains or URLs need to issue a call calling number or called number of the call in this case corresponds to a particular server queries. 该特定的服务器中可保存有各公共号码对应的域名或网址,通信终端通过该特定的服务器发送连接请求之前,可以先向该特定的服务器查询呼叫或被呼叫的电话号码对应的域名或网址,之后向查询得到的域名或网址发送连接请求。 The particular server can be stored with a number corresponding to each common domains or URLs, before the communication terminal transmits a connection request, the server may first query the particular call or the telephone number domain name or a URL corresponding to the call by the particular server, after sending a connection request to the domain or URL from the query.

[0192] 操作82中,根据所述连接请求向所述通信终端返回响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述通信终端当前的语音通信内容相对应。 [0192] In operation 82, according to the return connection request response message to the communication terminal, the response message carries the first display data, the current contents of the first voice communication to the data communication terminal display phase correspond.

[0193] 在本操作中,可以通过代理服务器向所述通信终端返回响应消息。 [0193] In the present operation, may be returned to the communication terminal via a proxy server response message. 或者接收到连接请求的服务器也可以之间向通信终端返回响应消息。 Or receiving the connection request between the server may return a response message to the communication terminal.

[0194] 本实施例的技术方案,应用服务器通过代理服务器将与所述通信终端当前的语音通信内容相对应的展示数据发送给所述通信终端,以使通信终端进行显示,增加了该应用服务器对应的公共号码所提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 [0194] This technical solution of the embodiment, the application server through the proxy server sends the voice communication with the current contents of the communication terminal corresponding to the display data to the communication terminal, so that the communication terminal displays, increases the application server public information corresponding to the number provided, so that the user of the communication terminal based on the visual content of the communication terminal display, the user can quickly select the desired service, improving user experience.

[0195] 所述第一展示数据可以包括交互界面、图片、视频和文字中的至少一种数据。 [0195] The first display data may include at least one data interface, images, video, and text.

[0196] 在本实施例的基础上,优选是,在通过代理服务器接收通信终端发送的连接请求之前,所述方法还可以包括: [0196] In the embodiment based on the present embodiment, preferably, the connection request received prior to the communication terminal through a proxy server, the method may further comprise:

[0197] 向所述代理服务器发送认证请求,以使所述代理服务器将所述应用服务器服务的电话号码作为超级公共号码进行保存,所述超级公共号码用于为所述通信终端提供可视内容。 [0197] to the proxy server sends an authentication request to the proxy server the telephone number of the application server service as a super save public number, the number of super common visual content for providing to said communication terminal .

[0198] 本优选的实施方式,通过代理服务器对提供超级公共号码的应用服务器进行认证,并将通过认证通过的号码作为超级公共号码进行保存,从而保证代理服务器接入的各应用服务器的安全性,进而保证了基于代理服务器的通信终端与认证通过的应用服务器交互的安全性,进一步提升了用户体验,防止了不法分子无认证地接入代理服务器从事非法活动。 [0198] A preferred embodiment, by providing a super proxy application server authentication public number, and authentication number via a public number is saved as a super, in order to ensure the security of an application server proxy access , thus ensuring the security of server-based applications to interact with the communication terminal authentication through a proxy server, to further enhance the user experience, prevent criminals without authentication to access a proxy server to engage in illegal activities.

[0199] 在本实施例的基础上,优选是,在所述应用服务器通过所述代理服务器向所述通信终端返回响应消息之前,所述方法还包括: [0199] In the embodiment based on the present embodiment, preferably, before the response message is returned to the application server in a communication terminal by the proxy server, the method further comprising:

[0200] 所述应用服务器查询所述通信终端当前的语音通信是否与对端接通; [0200] the application server to query whether the current voice communication terminal and said communication terminal is turned on;

[0201] 当所述通信终端当前的语音通信与对端接通时,所述应用服务器与所述对端建立连接,接收所述对端发送的操作命令,所述操作命令用于指示向所述通信终端发送所述展示数据; [0201] When the current voice communication terminal and the communication terminal is turned on, the application server and the connection to the remote end, receiving the operation command sent by the peer, the operation command for indicating to the said communication terminal transmits said display data;

[0202] 所述应用服务器根据所述操作命令,触发通过所述代理服务器向所述通信终端发送展示数据。 [0202] The application server according to the operation command, the trigger transmitting display data to the communication terminal through the proxy server.

[0203] 其中,话务员终端也称为对端,是相对通信终端而言的。 [0203] wherein the operator terminal is also referred to as terminal, contrasting with the communication terminal. 若是向所述通信终端发出呼叫请求,则话务员终端为主叫,其对应的号码为主叫号码,且所述呼叫请求中携带有上述主叫号码;若是通信终端向话务员终端发起呼叫,则话务员终端对应的号码为被叫号码。 If a call request is sent to the communication terminal, the operator terminal calling, calling number corresponding number, and the call request carries a number of said caller; if the communication terminal initiates a call to the operator terminal, the operator corresponding to the terminal number of the called number. 由于应用服务器为话务员终端服务,因此,上述主叫号码和被叫号码均属于超级公共号码。 Since the operator terminal service application server, so the calling and called numbers belong to the super public number.

[0204] 其中,通信终端与该对端之间通过运营商网络提供的第一链路建立语音通信的连接,也即在所述通信终端当前的语音通信与对端接通时,通信终端与所述应用服务器建立连接,此时在通信终端与应用服务器之间形成独立于运营商网络提供的第一链路而存在的第二链路,也即通信终端连接到代理服务器,代理服务器连接到应用服务器。 [0204] wherein a first communication link between the pair of end terminals and provided by the operator network to establish voice communication connection, i.e. the current voice communication terminal when the communication terminal is turned on, the communication terminal with the connections to the server application, then the first link is formed independently of the operators network between the communication terminal and the application server and the presence of a second link, i.e. communication terminal is connected to the proxy server, the proxy server is connected to the application server. 进一步地,应用服务器与对端连接,形成第三链路。 Further, the application server is connected with the peer, to form the third link. 这样,应用服务器可接收所述对端发送的操作命令,并根据所述操作命令,触发通过所述代理服务器向所述通信终端发送展示数据,从而使得通信终端在接收到展示数据之后,可以根据通信终端自身的与显示功能有关的协议在显示屏上显示与所述展示数据对应的可视内容。 Thus, the application server may receive the operation command sent by the peer, according to the operation command, the trigger transmitting display data to the communication terminal by the proxy server, so that the communication terminal after receiving the display data, according to the communication terminal itself and display functions associated with the protocol display data corresponding to the display on the display screen of visual content.

[0205] 通过代理服务器监听第一链路上的呼叫或者被叫事件,从而使通信终端通过代理服务器和应用服务器与对端建立第二链路的时机,与通信终端通过运营商网络与对端建立第一链路的时机保持同步,但是第一链路与第二链路传输的数据相互独立。 [0205] Listener proxy by calling or the called a first event on the link, so that the communication terminal and the application server via a proxy server to establish the timing of the end of the second link, and the communication terminal via carrier network and the peer establishing a first link timing synchronization is maintained, but the data of the first link and the second link transmissions are independent.

[0206] 需要说明的是,本实施例的技术方案不改变现有语音通信方案,也即仍然保持上述第一链路,使通信终端侧的用户获取语音;在现有语音通信方案的基础上通过代理服务器形成从通信终端到应用服务器的第二链路,通信终端基于所述第二链路接收对端的展示数据,并显示与所述展示数据对应的可视内容。 [0206] Incidentally, the technical solutions of the present embodiment does not change the existing voice communication scheme, i.e., still holding the first link, so that the user communication terminal side acquires speech; on the basis of the existing voice communication scheme forming a second link from the communication terminal to the application server, the communication terminal based on the second link end receiving display data, and displaying display data corresponding to the visual content through a proxy server. 进一步地,应用服务器与对端形成的第三链路,可实现对端控制通信终端上显示的内容。 Further, the application server and the end of the third link formed can be realized on the end of the control content displayed on the communication terminal.

[0207] 实施例十 [0207] Embodiment 10 Embodiment

[0208] 请参阅图9a,为本发明实施例十提供的一种用于协同呼叫的处理方法的流程图。 [0208] Referring to FIG. 9a, a flowchart of processing according to a method provided for a synergistic ten calls embodiment of the invention.

[0209] 该方法包括:操作91〜操作94。 [0209] The method comprises: operating the operation 91~ 94.

[0210] 操作91中,接收通信终端通过代理服务器发送的连接请求。 [0210] In operation 91, the communication terminal transmits the received connection request by the proxy server.

[0211] 操作92中,通过所述代理服务器向所述通信终端返回响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述通信终端当前的语音通信内容相对应。 [0211] In operation 92, back through the proxy server to the communication terminal a response message, the response message carries the first display data, the current contents of the first voice communication to the data communication terminal display phase correspond.

[0212] 本实施例中,所述响应消息中携带的展示数据为交互界面展示数据,从而通信终端能够显示所述交互界面。 [0212] In this embodiment, the response message carries the data display interface to display data, so that the communication terminal is able to display the interactive interface.

[0213] 操作93中,接收所述通信终端通过所述代理服务器发送的用户在交互界面上的操作信息。 [0213] In operation 93, the communication terminal receives the information on the operation by a user interface transmitted from the proxy server.

[0214] 操作94中,通过所述代理服务器向所述通信终端发送第二展示数据,所述第二展示数据与所述操作信息相对应。 [0214] In operation 94, transmit second display data to the communication terminal by the proxy server, the second display data corresponding to the operation information.

[0215] 操作93和操作94与实施例三中的操作31和操作32相对应,此处不再赘述。 [0215] Operation 93 and operation 94 in operation according to a third embodiment of operation 32 and 31 correspond, not further described herein.

[0216] 本实施例的技术方案,应用服务器基于代理服务器接收通信终端获取的用户在所述交互界面上的操作信息,并通过代理服务器向所述通信终端发送新的展示数据,使得通信终端能够显示与新的展示数据对应的可视内容,从而在通信终端显示与超级公共号码所属的应用服务器提供的可视内容之后,能够根据用户的操作信息,进一步显示与用户操作的每一级业务对应的可视内容。 [0216] Example embodiment of the present technical solution, the application server operation information based on the user agent server receiving communication terminal acquired in the interactive interface, and transmits the new display data to said communication terminal via a proxy server, so that the communication terminal is capable of after the display data corresponding to the new display visual content to display visual content and the application server belongs super public number provided in the communication terminal, it is possible according to the operation information of the user, each further shows a user operation corresponding to the service visual content.

[0217] 作为本实施例的一种优选的实施方式,在接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,所述方法还可以包括: After [0217] As a preferred embodiment of the present embodiment, communication terminal receiving the proxy server sends the user operation information on the interface by the method may further comprise:

[0218] 向所述对端发送所述操作信息; [0218] transmits to the operation information of the terminal;

[0219] 接收所述对端根据所述操作信息发送的控制命令,触发执行通过所述代理服务器向所述通信终端发送所述第二展示数据。 [0219] The receiving end according to the operation of the control command information transmitted, trigger execution of the second display data transmitted to the communication terminal through the proxy server.

[0220] 本实施方式,在所述应用服务器接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,通过应用服务器向所述对端发送所述操作信息后,根据接收到的所述对端发送的控制命令,优化了向所述通信终端发送所述新的展示数据的触发时机,有利于在用户通过当前交互界面执行相应操作后,使通信终端的用户选择的业务对应的提示语音与显示的新的展示数据保持同步。 After the operation information [0220] embodiment of the present embodiment, after the operation on the information received by the user interactive interface in the communication terminal transmits the application server via the proxy server, the application server transmits to said terminal via after, according to the control command received from the peer, to optimize the transmission of the triggering occasion of new display data to the communication terminal, it facilitates the user to perform these actions a current interface, a user of the communication terminal Tip voice service corresponding to the selected display with the new data to keep pace.

[0221] 进一步地,在通过所述代理服务器向所述通信终端返回响应消息之前,所述方法还优选包括: [0221] Further, before returning a response message to the communication terminal by the proxy server, the method preferably further comprises:

[0222] 查询所述通信终端当前的语音通信是否与对端接通; [0222] Current query the voice communication with the remote communication terminal is turned on;

[0223] 当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,接收所述对端发送的操作命令,所述操作命令用于指示向所述通信终端发送所述第一展示数据; [0223] When the current voice communication terminal and the communication terminal is turned on, the terminal establishes a connection, for receiving the operation command sent by the terminal, the operation command for instructing the communication terminal to transmit said first display data;

[0224] 根据所述操作命令,触发通过所述代理服务器向所述通信终端发送所述第一展示数据。 [0224] According to the operation command, the trigger transmitting display data to the first communication terminal through the proxy server.

[0225] 本实施方式,对应用服务器通过代理服务器向通信终端发送展示数据的触发时机进行了优选,有利于在用户通过当前交互界面执行相应操作后,使通信终端的用户选择的业务对应的提示语音与显示的展示数据保持同步。 [0225] the present embodiment, send the application server through the proxy server to the communication terminal triggers the timing display data is preferred, beneficial when the user performs operation via the current interface, so that the user communication terminal selects corresponding to the service tips voice and data showing the display of sync.

[0226] 作为本实施例的另一种优选的实施方式,在接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,所述方法还可以包括: After [0226] As another preferred embodiment according to the present embodiment, communication terminal receiving the proxy server sends the user operation information on the interface by the method may further comprise:

[0227] 查询所述通信终端当前的语音通信是否与对端接通。 [0227] Current query the voice communication and the communication terminal is turned on end.

[0228] 当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,将所述操作信息发送给所述对端。 [0228] When the current voice communication terminal and the communication terminal is turned on, the terminal establishes a connection to transmit the operation information to the peer.

[0229] 接收所述对端根据所述操作消息发送的控制命令,所述控制命令用于指示向所述通信终端发送所述第二展示数据; [0229] receiving the transmitted operation control command message to the terminal according to the control command for instructing to send the display data to said second communication terminal;

[0230] 根据所述控制命令,触发通过所述代理服务器向所述通信终端发送所述第二展示数据。 [0230] according to the control commands, triggers the second display data transmitted to the communication terminal through the proxy server.

[0231] 本实施方式,在所述应用服务器接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,通过通信终端当前的语音通信与对端的连通性的判断,在连通成功后,触发应用服务器与所述对端建立连接,并将所述操作信息发送给所述对端,然后根据接收到的所述对端发送的控制命令,进一步优化了向所述通信终端发送所述新的展示数据的触发时机,有利于在用户通过当前交互界面执行相应操作后,使通信终端的用户选择的业务对应的提示语音与显示的新的展示数据保持同步。 [0231] embodiment of the present embodiment, after the operation on the information received by the user interactive interface in the communication terminal transmits the application server via the proxy server, the communication terminal in communication with the current voice communication peer judgments after successful communication, triggering the application server and the terminal establishes a connection, and transmits the operation information to the peer, then according to the control command received from the peer, to further optimize the the communication terminal transmits the new triggering occasion impression data, help the user performs operation in the current through the interface, so that the voice prompt corresponding to the service selected by the user of the communication terminal to synchronize with the new display data is displayed.

[0232] 实施例^^一 [0232] Example ^^ a

[0233] 请参阅图%,为本发明实施例十一提供的一种用于协同呼叫的处理方法的流程图。 [0233] Referring to FIG.%, A flowchart of a method according to an eleventh process provides for a synergistic embodiment of the invention the call.

[0234] 操作9bl中,通信终端发起呼叫,在呼叫过程中并行执行操作%5。 [0234] 9bl operation, the communication terminal initiates a call, 5% operations in parallel during the call. 其中,呼叫的被叫号码为超级公共号码。 Wherein the called number for the call super public number.

[0235] 操作9b2中,运行商网络将所述通信终端发起的呼叫发送至呼叫中心服务器。 [0235] In operation 9b2, runs the communication terminal network initiated call to a call center server.

[0236] 操作9b3中,呼叫中心服务器接通所述通信终端发起的呼叫,并对通信终端发起的呼叫进行调度,具体是调度话务员终端处理所述通信终端发起的呼叫。 [0236] In operation 9b3, the call center server is connected to the communication terminal initiates a call, and the communication terminal initiates a call scheduling, scheduling particular operator terminal call processing the communication terminal initiated.

[0237] 操作9b4中,话务员终端接通所述通信终端发起的呼叫,并为通信终端提供与呼叫内容有关的语音。 [0237] 9b4 operation, the operator turns on the communication terminal a call initiated by the terminal, and to provide content associated with a voice call to the communication terminal.

[0238] 操作9b5中,通信终端通过代理服务器向被叫号码所属的应用服务器建立连接。 [0238] In operation 9b5, the communication terminal establishes a connection to the called number belongs to the application server via a proxy server.

[0239] 其中,操作9b5与操作9b3可并行执行。 [0239] wherein operation 9b5 and 9b3 operation may be performed in parallel.

[0240] 操作9b6中,所述应用服务器查询所述被叫号码是否为呼叫中心服务器接通的号码,若是,则执行操作%7,若否,则执行操作%8。 [0240] 9b6 operation, the application server queries whether the number of the called number for the call center server is turned on, if the operation is performed 7%, if not, the operation is performed 8%.

[0241] 操作9b7中,所述应用服务器将与操作9b4中的话务员终端建立连接,从而在话务员终端的控制下向所述通信终端返回展示数据,以使所述通信终端显示相应内容,其中该话务员终端与操作%3中呼叫中心服务器选择的呼叫终端一致,也即操作9b4中的话务员终端。 [0241] In operation 9b7, the operation of the application server in the operator terminal 9b4 connection is established, to return data to the display terminal under the control of the operator communication terminal, so that the communication terminal displaying the content, wherein the operator terminal is consistent with the operation of the call center server 3% selected call terminal, i.e. the operator terminal 9b4 of the operation.

[0242] 其中,操作9b7与操作9b4可并行执行。 [0242] wherein operation 9b7 and 9b4 operation may be performed in parallel.

[0243] 操作9b8中,所述应用服务器为通信终端发起的呼叫提供非人工公共号码服务,直至通信终端和话务员终端中任一端挂断,服务终止。 [0243] In operation 9b8, the application server initiates a call to the communication terminal to provide non-manual public service number, and the operator terminal until the communication terminal in either end hangs up to terminate the service.

[0244] 需要说明的是,在操作9b7之后,在话务员终端为所述通信终端提供与语音通信内容对应的展示数据之后,如果通信终端获取到的用户的操作信息为选择人工服务,则话务员终端在获取到所述操作信息之后,执行操作%9。 [0244] Incidentally, after the operation 9B7, to provide voice communication with the content after the corresponding display data, if the communication terminal acquires information of a user operation to select a manual service, the operator terminal to said communication terminal operator terminal after the acquired operation information, operation 9%.

[0245] 操作9b9中,话务员终端向通信终端提供人工语音服务,并控制应用服务器向通信终端发送与当前人工服务对应的新的展示数据。 [0245] In operation 9b9, the operator terminal to provide an artificial voice service to the communication terminal, and controls the current application server sends a new artificial impression data services corresponding to the communication terminal.

[0246] 具体地,在进行人工语音服务时,话务员终端会展示一个如图3b所示的显示界面,话务员选择将与当前人工服务对应的新的展示数据添加到该界面的“公共号码服务操控区域”,从而使通信终端接收到与用户操作信息对应的新的展示数据,并显示所述新的展示数据对应的可视内容。 [0246] Specifically, during the artificial voice service, the operator terminal will show a display interface shown in Figure 3b, the operator choose to add a new display with the current manual data services corresponding to "the public number of service control interface area ", so that the communication terminal receives the user operation information corresponding to new display data, and displaying display data corresponding to said new visual content. 该界面类似于多功能的聊天窗口,区别在于这个界面在与通信终端通话的过程中才有效,通信终端挂断后,则失效,同时会自动断开与当前话务员终端的连接。 The interface is similar to the multifunction chat window, except that this interface is valid during a call in the communication terminal, after the communication terminal hangs up, the failure, and automatically disconnect the current operator of the terminal.

[0247] 本实施例的技术方案,在通信终端发起呼叫,且所述呼叫的被叫号码为超级公共号码时,通过运营商网络和呼叫中心服务器为所述通信终端提供语音,并在话务员终端的控制下,通过代理服务器和应用服务器协同为所述通信终端提供与语音通信内容对应的展示数据,显示相应的可视内容,增加了公共号码提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 When [0247] the technical solution of the present embodiment, the communication terminal initiates a call, and the call number is called super-public number, provided by the carrier network and the voice call center server to said communication terminal, the operator terminal and under the control of, the application server through a proxy server, and the voice communication content provided synergy corresponding to display data to said communication terminal, display the corresponding visual content, increasing the amount of information provided by the public number, so that the communication terminal of the user communication terminal the visual content is displayed, the user can quickly select the service needs to improve the user experience.

[0248] 实施例十二 [0248] Example twelve

[0249] 请参阅图10,为本发明实施例十二提供的一种用于协同呼叫的处理装置的结构示意图。 [0249] Please refer to FIG. 10, a schematic view of the structure of the processing apparatus 12 cases provide for a synergistic embodiment of the invention the call. 该实现装置可以配置在如图1a所示的应用服务器中,实现上述实施例九〜十一所提供的应用服务器侧的操作。 The device may be configured to implement the application server shown in Figure 1a, the operation of the application implemented on the server side according to a ninth embodiment provided above eleven ~.

[0250] 该装置包括:连接请求接收模块101和响应模块102。 [0250] The apparatus comprises: a connection request receiving module 101 and a response module 102.

[0251] 其中,连接请求接收模块101用于接收通信终端发送的连接请求;响应模块102用于根据所述连接请求向所述通信终端返回响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述通信终端当前的语音通信内容相对应。 [0251] wherein the connection request receiving module 101 for receiving a connection request sent by the communication terminal; in response module 102 returns a response message to the communication terminal according to the connection request, the response message carries the first display data , the current contents of the voice communication with the first display data corresponding to said communication terminal.

[0252] 本实施例的技术方案,应用服务器通过代理服务器将与所述通信终端当前的语音通信内容相对应的展示数据发送给所述通信终端,以使通信终端进行显示,增加了该应用服务器对应的公共号码所提供的信息量,使得通信终端的用户根据通信终端显示的所述可视内容,能够快速选取用户需要的服务,提升了用户体验。 [0252] This technical solution of the embodiment, the application server through the proxy server sends the voice communication with the current contents of the communication terminal corresponding to the display data to the communication terminal, so that the communication terminal displays, increases the application server public information corresponding to the number provided, so that the user of the communication terminal based on the visual content of the communication terminal display, the user can quickly select the desired service, improving user experience.

[0253] 在上述方案中,所述连接请求接收模块具体可以用于通过代理服务器接收通信终端发送的连接请求;所述响应模块具体可以用于通过所述代理服务器向所述通信终端返回响应消息。 [0253] In the above embodiment, the connection request receiving module may be specifically configured connection request received by the proxy server communication terminal; a response module may be specifically configured to return a response message to the communication terminal through the proxy server .

[0254] 在上述方案中,所述装置还包括:认证模块,用于在通过代理服务器接收通信终端发送的连接请求之前,向所述代理服务器发送认证请求,以使所述代理服务器将所述应用服务器服务的电话号码作为超级公共号码进行保存,所述超级公共号码用于为所述通信终端提供可视内容。 [0254] In the above embodiment, the apparatus further comprising: authentication means for receiving a connection request prior to the communication terminal through a proxy server sent to the proxy server sends an authentication request to the proxy server, the the telephone number of the application server service as a super save public number, the public number of super visual content for providing to said communication terminal.

[0255] 在上述方案中,所述响应消息中携带的第一展示数据可以包括交互界面、图片、视频和文字中的至少一种数据。 [0255] In the above embodiment, the response message carries the first display data may include at least one data interface, images, video, and text.

[0256] 在上述方案中,所述装置还可以包括:操作信息接收模块和数据发送模块。 [0256] In the above embodiment, the apparatus may further comprise: an operation information receiving module and a data transmission module.

[0257] 其中,操作信息接收模块用于在所述响应模块通过所述代理服务器向所述通信终端返回响应消息之后,接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息;数据发送模块用于通过所述代理服务器向所述通信终端发送第二展示数据,所述第二展示数据与所述操作信息相对应。 After [0257] wherein the operation means for receiving the response information module returns a response message to the communication terminal through the proxy server, the communication terminal receiving the server sent by the user agent at the interface operation information; a second data transmitting means for transmitting display data to the communication terminal by the proxy server, the second display data corresponding to the operation information.

[0258] 在上述方案中,所述装置还可以包括:第一操作信息发送模块和控制命令接收模块。 [0258] In the above embodiment, the apparatus may further comprise: a first operation information sending module and a control command receiving module.

[0259] 其中,第一操作信息发送模块用于在所述操作信息接收模块接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,向所述对端发送所述操作信息;控制命令接收模块用于接收所述对端根据所述操作信息发送的控制命令,触发执行通过所述代理服务器向所述通信终端发送所述第二展示数据。 [0259] wherein the means for transmitting the first operation information after the user information receiving module receives the communication terminal through the proxy server transmits the operation information on the operation of the interactive interface, sending to the ends of the operation information; receiving means for receiving a control command to the information transmission terminal according to the operation control command, trigger execution of the second display data transmitted to the communication terminal through the proxy server.

[0260] 作为一种优选的实施方式,所述装置还可以包括:第一通话查询模块、操作命令接收模块和响应触发模块。 [0260] As a preferred embodiment, the apparatus may further comprise: a first call query module, an operation command receiving module and the triggering module in response.

[0261] 其中,第一通话查询模块用于在所述响应模块通过所述代理服务器向所述通信终端返回响应消息之前,查询所述通信终端当前的语音通信是否与对端接通;操作命令接收模块用于当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,接收所述对端发送的操作命令,所述操作命令用于指示向所述通信终端发送所述第一展示数据;响应触发模块用于根据所述操作命令,触发所述响应模块通过所述代理服务器向所述通信终端发送所述第一展示数据。 [0261] wherein the first query module is configured to call before the module returns a response message to the communication terminal through the proxy server in response to the query of the communication terminal whether the current voice communication terminal is turned on; Operation Command means for receiving a current when a voice communication terminal when the communication terminal is turned on, the terminal establishes a connection, receiving the operation command sent by the peer, the operation command for instructing the terminal to the communication transmitting the first display data; means for triggering a response in accordance with the operation command, to trigger the response means for transmitting the display data to the first communication terminal through the proxy server.

[0262] 作为另一种优选的实施方式,所述装置还可以包括:第二通话查询模块、第二操作信息发送模块、控制命令接收模块和数据发送触发模块。 [0262] As another preferred embodiment, the apparatus may further comprise: a second query module call, the second operation information sending module, and a control command receiving module to trigger a data transmission module.

[0263] 其中,第二通话查询模块用于在所述操作信息接收模块接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,查询所述通信终端当前的语音通信是否与对端接通;第二操作信息发送模块用于当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,将所述操作信息发送给所述对端;控制命令接收模块用于接收所述对端根据所述操作信息发送的控制命令,所述控制命令用于指示向所述通信终端发送所述第二展示数据;数据发送触发模块用于根据所述控制命令,触发所述数据发送模块通过所述代理服务器向所述通信终端发送第二展示数据。 [0263] wherein, after the second call subscriber information inquiry means for receiving module receives the communication terminal through the proxy server transmits the operation information on the operation of the interactive interface, the communication terminal is currently in the query whether voice communication is turned on and the counter end; and a second module configured to, when the operation information transmitting current voice communication with the communication terminal when the terminal is turned on, the terminal establishes a connection to transmit the information to the operation peer; receiving means for receiving a control command to end the control command based on the operation information transmitted, the control command for instructing to send the display data to said second communication terminal; and a data transmitting means for triggering according to the control commands, triggers the data transmission module transmits the second display data to the communication terminal through the proxy server.

[0264] 本发明实施例提供的用于协同呼叫的处理装置可执行本发明实施例九、十或实施例十一所提供的用于协同呼叫的处理方法,具备执行方法相应的功能模块和有益效果。 [0264] processing means for cooperative call according to an embodiment of the present invention, embodiments of the invention can perform nine, ten or eleven provide a processing method for the synergistic call embodiment, the method includes performing a respective function module and advantageous effect.

[0265] 最后应说明的是:以上各实施例仅用于说明本发明的技术方案,而非对其进行限制;实施例中优选的实施方式,并非对其进行限制,对于本领域技术人员而言,本发明可以有各种改动和变化。 [0265] Finally, it should be noted that: the above embodiments are for illustration only aspect of the invention, but not intended to be limiting; embodiment examples of preferred embodiments is not to be limiting, and the skilled person words, the present invention may have various modifications and changes. 凡在本发明的精神和原理之内所作的任何修改、等同替换、改进等,均应包含在本发明的保护范围之内。 Any modifications within the spirit and principle of the invention, equivalent substitutions, improvements, etc., should be included within the scope of the present invention.

Claims (32)

  1. 1.一种呼叫处理方法,由通信终端执行,其特征在于,包括: 当通信终端接收到呼叫请求或发出呼叫时,向对端服务器发送连接请求; 接收所述对端服务器根据所述连接请求发送的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应;显示所述第一展示数据对应的可视内容。 1. A call processing method performed by a communication terminal, comprising: when the communication terminal receives a call request or when an outgoing call, the terminal transmits a connection request to the server; receiving the request for terminal server according to the connection response message, the response message carries the first display data, said first voice communication content display data sent with the call request or the call setup corresponds; display data corresponding to the first display may be depending on the content.
  2. 2.根据权利要求1所述的方法,其特征在于,向对端服务器发送连接请求之前,所述方法还包括: 生成号码查询请求,以用于查询发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码; 将所述号码查询请求发送到代理服务器; 接收所述代理服务器发送的查询结果; 当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,生成连接请求。 2. The method according to claim 1, characterized in that, before sending the connection request to the remote server, the method further comprising: generating a query request number, issuing a query to a calling number for the call request or the said communication terminal calls the called number belongs to the super public number, the number is super common visual content to the communication terminal during a voice call to the telephone number; the number query request sent to the proxy server; receiving the proxy the server sends the query result; when the query result is the calling number or the called number belongs to the super public number, it generates a connection request.
  3. 3.根据权利要求2所述的方法,其特征在于,向对端服务器发送连接请求,包括: 通过所述代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器发送所述连接请求。 3. The method according to claim 2, wherein the terminal transmits a connection request to the server, comprising: sending the application to the calling number or the called number belongs to the server through the proxy server the connection request.
  4. 4.根据权利要求1所述的方法,其特征在于,显示所述第一展示数据对应的可视内容,包括: 显示交互界面、图片、视频和文字中的至少一种。 4. The method according to claim 1, wherein displaying the first display data corresponding to the visual content, comprising: at least one display interface, images, video, and text.
  5. 5.根据权利要求4所述的方法,其特征在于,显示交互界面之后,所述方法还包括: 获取用户在所述交互界面上的操作信息,并发送给所述对端服务器; 接收所述对端服务器返回的第二展示数据,所述第二展示数据与所述操作信息相对应; 显示所述第二展示数据对应的可视内容。 5. After the method according to claim 4, characterized in that the display interface, the method further comprising: acquiring operation information on the user interface, and sends the peer server; receiving the second display data returned by the server side, the second display data corresponding to the operation information; displaying the second display data corresponding to the visual content.
  6. 6.根据权利要求1-5任一所述的方法,其特征在于,显示所述第一展示数据对应的可视内容之前,所述方法还包括: 判断所述通信终端是否连接耳机或者是否使用通话免提功能; 若所述通信终端连接耳机或者使用通话免提功能,则触发显示所述第一展示数据对应的可视内容。 6. The method according to any one of claims 1 to 5, characterized in that, prior to the first display data corresponding to the display of visual content, said method further comprising: determining whether the communication terminal or whether the earphone connection handsfree call; if the communication terminal using headphones or hands-free call, triggering the first display data corresponding to display visual content.
  7. 7.一种呼叫处理装置,配置在通信终端中,其特征在于,包括: 连接请求发送模块,用于当通信终端接收到呼叫请求或发出呼叫时,向对端服务器发送连接请求; 响应消息接收模块,用于接收所述对端服务器根据所述连接请求发送的响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应; 显示模块,用于显示所述第一展示数据对应的可视内容。 A call processing apparatus disposed in a communication terminal, characterized by comprising: a connection request sending module, configured to, when the communication terminal receives a call request or when an outgoing call, the terminal transmits a connection request to the server; receiving a response message calling means for receiving a response message to the server terminal according to the connection request, the response message carries the first display data, said display data and the first call request or to establish a voice issued corresponding to the communication content; a display module for displaying the first display data corresponding to the visual content.
  8. 8.根据权利要求7所述的装置,其特征在于,所述装置还包括: 查询请求生成模块,用于在向对端服务器发送连接请求之前,生成号码查询请求,以用于查询发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码; 查询请求发送模块,用于将所述号码查询请求发送到代理服务器; 查询结果接收模块,用于接收所述代理服务器发送的查询结果; 连接请求生成模块,用于当所述查询结果为所述主叫号码或所述被叫号码属于超级公共号码时,生成连接请求。 8. The apparatus according to claim 7, characterized in that said apparatus further comprising: a query request generating module, configured to send the connection request prior to the end of the server, generate a number of query request, for issuing the query calling number or called number in the call request of the calling communication terminal belongs super public number, the number is common to provide a super-visual content to the communication terminal during a voice call telephone number; query request sending module, configured to the number query request sent to the proxy server; query result receiving means for receiving a query result sent by the proxy server; connection request generation module for, when the query result is the calling number or the when the called number belongs to the super public number, it generates a connection request.
  9. 9.根据权利要求8所述的装置,其特征在于,所述连接请求发送模块,还用于执行当通信终端接收到呼叫请求或发出呼叫时,通过所述代理服务器,向所述主叫号码或所述被叫号码所属的应用服务器发送所述连接请求。 9. The apparatus according to claim 8, wherein said connection request sending module is further for performing when the communication terminal receives the call request or a call issued by the proxy server, the calling number or the called number belongs to the server application transmits the connection request.
  10. 10.根据权利要求7所述的装置,其特征在于,所述显示模块用于执行: 显示交互界面、图片、视频和文字中的至少一种。 10. The apparatus according to claim 7, wherein the display module is configured to perform: displaying at least one interface, images, video, and text.
  11. 11.根据权利要求10所述的装置,其特征在于,所述装置还包括: 操作处理模块,用于在所述显示模块显示交互界面之后,获取用户在所述交互界面上的操作信息,并发送给所述应用服务器; 展示数据接收模块,用于接收所述应用服务器返回的第二展示数据,所述第二展示数据与所述操作信息相对应; 所述显示模块,用于显示所述第二展示数据对应的可视内容。 11. The apparatus according to claim 10, wherein said apparatus further comprises: an operation processing means for, after the display module to display an interactive interface, the user acquires information on the operation of the interactive interface, and sent to the application server; impression data receiving means for receiving a second display data returned by the application server, said second display data corresponding to the operation information; the display module for displaying the visual content corresponding to second display data.
  12. 12.根据权利要求7-11任一所述的装置,其特征在于,所述装置还包括: 情景判断模块,用于在所述显示模块显示所述第一展示数据对应的可视内容之前,判断所述通信终端是否连接耳机或者是否使用通话免提功能; 显示触发模块,用于若所述通信终端连接耳机或者使用通话免提功能,则触发所述显示模块显示所述第一展示数据对应的可视内容。 12. The apparatus according to any one of claim 7-11, wherein said apparatus further comprises: scene determining means for displaying on the display before the first visual content data corresponding to the display module, determining whether or not said communication terminal whether headphones or handsfree call; triggering the display module, if the communication terminal is connected to the headset or hands-free call using triggering the display module to display the first display data corresponding to visual content.
  13. 13.一种用于协同呼叫的处理方法,由代理服务器执行,其特征在于,包括: 接收通信终端发送的号码查询请求,所述号码查询请求中携带有向所述通信终端发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码; 查询所述主叫号码或所述被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码; 将查询结果发送给所述通信终端; 接收通信终端发送的连接请求,并转发给所述主叫号码或所述被叫号码所属的应用服务器; 接收所述应用服务器根据所述连接请求返回的响应消息,并转发给所述通信终端,所述响应消息中携带展示数据,所述展示数据与所述呼叫请求或发出的呼叫建立的语音通信内容相对应。 13. A method for processing a call synergistic, performed by the proxy server, characterized by comprising: receiving a query request number sent by the communication terminal, the number of query request carries the call request sent to the communication terminal the calling number or called number of the call communication terminal; querying the calling number or called number belongs to the super-public number, the number is common to provide a super-visual content to the communication terminal in a voice call telephone number; query result to said communication terminal; receiving a connection request sent by the communication terminal, and forwarded to the calling number or the called number belongs to the application server; receiving the application server according to the connection request response message returned to the communication terminal and forward the message carrying the response data show, the voice communication content display data sent with the call request or a call setup corresponds.
  14. 14.根据权利要求13所述的方法,其特征在于,接收通信终端发送的号码查询请求之前,所述方法还包括: 接收所述应用服务器的认证请求; 认证通过后,将所述应用服务器服务的电话号码作为超级公共号码进行保存。 14. The method according to claim 13, wherein, prior to receiving the query request number sent by the communication terminal, the method further comprising: receiving an authentication request of the application server; After authentication, the service application server the number of public telephone number as a super save.
  15. 15.一种用于协同呼叫的处理装置,配置在代理服务器中,其特征在于,包括: 查询请求接收模块,用于接收通信终端发送的号码查询请求,所述号码查询请求中携带有向所述通信终端发出所述呼叫请求的主叫号码或所述通信终端呼叫的被叫号码; 查询模块,用于查询所述主叫号码或所述被叫号码是否属于超级公共号码,所述超级公共号码为在语音通话中为通信终端提供可视内容的电话号码; 结果发送模块,用于将查询结果发送给所述通信终端; 连接处理模块,用于接收通信终端发送的连接请求,并转发给所述主叫号码或所述被叫号码所属的应用服务器; 响应处理模块,用于接收所述应用服务器根据所述连接请求返回的响应消息,并转发给所述通信终端,所述响应消息中携带展示数据,所述展示数据与所述呼叫请求或发出的呼叫建立的语音通信内 A call for cooperative processing apparatus, arranged in the proxy server, characterized by comprising: a query request receiving means for receiving a query request number sent by the communication terminal, the number of the query request carries the said communication terminal sends the call request to a called number or calling number of the calling communication terminal; query module for querying the calling number or called number belongs to the super-public number, said super common providing visual content number is the communication terminal during a voice call telephone number; result sending module, for sending the query result to the communication terminal; connection processing module, for receiving a connection request sent by the communication terminal, and forwarded to the the calling number or the called number belongs to the server application; response processing module, for receiving a response message returned to the application server based on the connection request, and forwards to the communication terminal, the response message carrying display data, said display data and the voice call within a communication request is issued or call setup 相对应。 Corresponding.
  16. 16.根据权利要求15所述的装置,其特征在于,所述装置还包括: 认证请求接收模块,用于在所述查询请求接收模块接收通信终端发送的号码查询请求之前,接收所述应用服务器的认证请求; 超级公共号码保存模块,用于在所述应用服务器认证通过后,将所述应用服务器服务的电话号码进行保存,以作为所述超级公共号码为所述通信终端提供可视内容。 16. Apparatus according to claim 15, wherein said apparatus further comprises: an authentication request receiving means for the query request number prior to receiving module receives a query request sent by the communication terminal, the receiving application server authentication request; super public number storage means for after said application authentication server, the telephone number of the application server service is stored, to provide a visual content to the communication terminal as the super public number.
  17. 17.一种用于协同呼叫的处理方法,由应用服务器执行,其特征在于,包括: 接收通信终端发送的连接请求; 根据所述连接请求向所述通信终端返回响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述通信终端当前的语音通信内容相对应。 17. A method for processing calls for collaboration, executed by the application server, characterized by comprising: receiving a connection request sent by the communication terminal; returns a response message to the communication terminal according to the connection request, the response message carrying the first display data, said first current voice communication content display data corresponding to said communication terminal.
  18. 18.根据权利要求17所述的方法,其特征在于,通过代理服务器接收通信终端发送的连接请求,或向所述通信终端返回响应消息。 18. The method according to claim 17, wherein the communication terminal sends a connection request is received through a proxy server, or returning a response message to the communication terminal.
  19. 19.根据权利要求18所述的方法,其特征在于,通过代理服务器接收通信终端发送的连接请求之前,所述方法还包括: 向所述代理服务器发送认证请求,以使所述代理服务器将所述应用服务器服务的电话号码作为超级公共号码进行保存,所述超级公共号码用于为所述通信终端提供可视内容。 19. A method according to claim 18, characterized in that, prior to the communication connection request receiving terminal through a proxy server, the method further comprising: the proxy server sends the authentication request to the proxy server The said telephone number of the application server service as a super save public number, the number of super common terminal for providing visual communication to the content.
  20. 20.根据权利要求18或19所述的方法,其特征在于,所述响应消息中携带的第一展示数据包括交互界面、图片、视频和文字中的至少一种数据。 20. A method according to claim 18 or 19, wherein the response message carries the first display data comprises at least one data interface, images, video, and text.
  21. 21.根据权利要求20所述的方法,其特征在于,通过所述代理服务器向所述通信终端返回响应消息之后,所述方法还包括:接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息; 通过所述代理服务器向所述通信终端发送第二展示数据,所述第二展示数据与所述操作信息相对应。 21. Following the method of claim 20, wherein, returning a response message to the communication terminal by the proxy server, the method further comprising: receiving said communication terminal through the proxy server sends the user on the operation information interface; transmit second display data to the communication terminal by the proxy server, the second display data corresponding to the operation information.
  22. 22.根据权利要求21所述的方法,其特征在于,接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,所述方法还包括: 向所述对端发送所述操作信息; 接收所述对端根据所述操作信息发送的控制命令,触发执行通过所述代理服务器向所述通信终端发送所述第二展示数据。 After 22. The method of claim 21, wherein the communication terminal receives the user operation information sent by the proxy server on the interface by, said method further comprising: transmitting to the peer transmitting the operation information; receiving the peer information transmitted according to the operation control command, sending the trigger execution of the communication terminal by the proxy server of the second display data.
  23. 23.根据权利要求22所述的方法,其特征在于,通过所述代理服务器向所述通信终端返回响应消息之前,所述方法还包括: 查询所述通信终端当前的语音通信是否与对端接通; 当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,接收所述对端发送的操作命令,所述操作命令用于指示向所述通信终端发送所述第一展示数据; 根据所述操作命令,触发通过所述代理服务器向所述通信终端发送所述第一展示数据。 23. The method according to claim 22, characterized in that, before returning a response message to the communication terminal by the proxy server, the method further comprising: a query whether the current voice communication and the communication of the terminating terminal on; when the current voice communication terminal when the communication terminal is turned on, to establish the connection terminal, the operation command received from the peer, the operation command for instructing the communication terminal to transmit said first display data; according to the operation command, the trigger transmitting display data to the first communication terminal through the proxy server.
  24. 24.根据权利要求22所述的方法,其特征在于,接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,所述方法还包括: 查询所述通信终端当前的语音通信是否与对端接通; 当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,将所述操作信息发送给所述对端; 接收所述对端根据所述操作信息发送的控制命令,所述控制命令用于指示向所述通信终端发送所述第二展示数据; 根据所述控制命令,触发通过所述代理服务器向所述通信终端发送所述第二展示数据。 24. The method of claim 22, after claim, wherein said communication terminal receives from the proxy server by a user operation information on the interactive interface, the method further comprising: querying the communication terminal whether the current voice communication terminal is turned on; when the current voice communication terminal and the communication terminal is turned on, the terminal establishes a connection to transmit the operation information to the peer; receiving the the end of the control command information transmitted from the operation, the control command for instructing to send the display data to said second communication terminal; the control command, transmits a trigger to the communication terminal in accordance with the proxy server the second display data.
  25. 25.一种用于协同呼叫的处理装置,配置在应用服务器中,其特征在于,包括: 连接请求接收模块,用于接收通信终端发送的连接请求; 响应模块,用于根据所述连接请求向所述通信终端返回响应消息,所述响应消息中携带有第一展示数据,所述第一展示数据与所述通信终端当前的语音通信内容相对应。 25. A processing apparatus for cooperative call, disposed in an application server, characterized by comprising: connection request receiving means for receiving a connection request sent by the communication terminal; in response module, according to the connection request the communication terminal returns a response message, the response message carries the first display data, said first current voice communication content display data corresponding to said communication terminal.
  26. 26.根据权利要求25所述的装置,其特征在于所述连接请求接收模块具体用于通过代理服务器接收通信终端发送的连接请求; 所述响应模块具体用于通过所述代理服务器向所述通信终端返回响应消息。 26. The apparatus according to claim 25, wherein the connection request receiving module configured to receive communication terminal transmits a connection request via a proxy server; the response module is configured to the communication with the proxy server the terminal returns a response message.
  27. 27.根据权利要求26所述的方法,其特征在于,所述装置还包括: 认证模块,用于在所述连接请求接收模块通过代理服务器接收通信终端发送的连接请求之前,向所述代理服务器发送认证请求,以使所述代理服务器将所述应用服务器服务的电话号码作为超级公共号码进行保存,所述超级公共号码用于为所述通信终端提供可视内容。 27. A method according to claim 26, wherein said apparatus further comprises: an authentication module for the connection request receiving module before the communication terminal transmits a connection request is received by the proxy server to the proxy server sending an authentication request to the proxy server the telephone number of the application server service as a super save public number, the number of super common visual content for providing to said communication terminal.
  28. 28.根据权利要求26或27所述的装置,其特征在于,所述响应模块返回的所述响应消息中携带的第一展示数据包括交互界面、图片、视频和文字中的至少一种数据。 28. The apparatus of claim 26 or claim 27, wherein the response module returns a response to the first display data carried in the message comprises at least one data interface, images, video, and text.
  29. 29.根据权利要求28所述的装置,其特征在于,所述装置还包括: 操作信息接收模块,用于在所述响应模块通过所述代理服务器向所述通信终端返回响应消息之后,接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息; 数据发送模块,用于通过所述代理服务器向所述通信终端发送第二展示数据,所述第二展示数据与所述操作信息相对应。 29. The apparatus according to claim 28, wherein said apparatus further comprises: an operation information receiving module, after the module returns a response message to the communication terminal through the proxy server the response receiving said communication terminal by a user from the proxy server on the operation information interface; and a data transmitting means for transmitting display data to the second communication terminal by the proxy server, the second display data information corresponding to the operation.
  30. 30.根据权利要求29所述的装置,其特征在于,所述装置还包括: 第一操作信息发送模块,用于在所述操作信息接收模块接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,向所述对端发送所述操作信息;控制命令处理模块,用于接收所述对端根据所述操作信息发送的控制命令,触发执行通过所述代理服务器向所述通信终端发送所述第二展示数据。 30. The apparatus according to claim 29, wherein said apparatus further comprises: a first operation information transmitting means for a user of the receiving module receives the operation information transmitted from communication terminal via the proxy server after the operation information on the interface, and sends the information to the end of the operation; and a control command processing module, for receiving the control command according to the operation of the terminal information transmitted, trigger execution by the proxy the server sends the data communication terminal of the second display.
  31. 31.根据权利要求30所述的装置,其特征在于,所述装置还包括: 第一通话查询模块,用于在所述响应模块通过所述代理服务器向所述通信终端返回响应消息之前,查询所述通信终端当前的语音通信是否与对端接通; 操作命令接收模块,用于当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,接收所述对端发送的操作命令,所述操作命令用于指示向所述通信终端发送所述第一展示数据; 响应触发模块,用于根据所述操作命令,触发所述响应模块通过所述代理服务器向所述通信终端发送所述第一展示数据。 31. The apparatus according to claim 30, wherein said apparatus further comprises: a first call query module configured prior to the response module returns a response message to the communication terminal by the proxy server, the query if the current voice communication terminal of said communication terminal is turned on; an operation command receiving module, configured to, when the current voice communication with the communication terminal when the terminal is turned on and establish a connection with the peer, to receive the sends the operation command, the operation command for instructing to send the display data to the first communication terminal; in response to a trigger module, in accordance with the response to the operation command, triggered by the proxy server module to the said communication terminal transmits the first display data.
  32. 32.根据权利要求30所述的装置,其特征在于,所述装置还包括: 第二通话查询模块,用于在所述操作信息接收模块接收所述通信终端通过所述代理服务器发送的用户在所述交互界面上的操作信息之后,查询所述通信终端当前的语音通信是否与对端接通; 第二操作信息发送模块,用于当所述通信终端当前的语音通信与对端接通时,与所述对端建立连接,将所述操作信息发送给所述对端; 控制命令接收模块,用于接收所述对端根据所述操作信息发送的控制命令,所述控制命令用于指示向所述通信终端发送所述第二展示数据; 数据发送触发模块,用于根据所述控制命令,触发所述数据发送模块通过所述代理服务器向所述通信终端发送所述第二展示数据。 32. The apparatus according to claim 30, wherein said apparatus further comprises: calling a second query module, for a user of the receiving module receives the operation information sent by said communication terminal proxy server when the second operation information sending module, configured to, when communication with the current voice communication with the peer terminal is turned on; after the operation of the information on the interface, query the current voice communication with the remote communication terminal is turned on , the terminal establishes a connection, the operation information is sent to the peer; control command receiving means for receiving the peer information transmitted control command according to the operation, the control command for instructing transmitting said second display data to said communication terminal; transmitting a trigger data block, according to the control commands, triggers the data transmission module transmits the second display data to the communication terminal through the proxy server.
CN 201410602677 2014-10-31 2014-10-31 Call processing method and device CN104469027A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN 201410602677 CN104469027A (en) 2014-10-31 2014-10-31 Call processing method and device

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN 201410602677 CN104469027A (en) 2014-10-31 2014-10-31 Call processing method and device
PCT/CN2015/087383 WO2016065977A1 (en) 2014-10-31 2015-08-18 Call processing method and device, communication terminal and server

Publications (1)

Publication Number Publication Date
CN104469027A true true CN104469027A (en) 2015-03-25

Family

ID=52914361

Family Applications (1)

Application Number Title Priority Date Filing Date
CN 201410602677 CN104469027A (en) 2014-10-31 2014-10-31 Call processing method and device

Country Status (2)

Country Link
CN (1) CN104469027A (en)
WO (1) WO2016065977A1 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2016065977A1 (en) * 2014-10-31 2016-05-06 百度在线网络技术(北京)有限公司 Call processing method and device, communication terminal and server

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060109969A1 (en) * 2002-12-17 2006-05-25 Hyun-Seung Oh System and method for providing an advertisement service using the call-connecting signal
CN101170601A (en) * 2006-10-24 2008-04-30 国际商业机器公司 Method and device for communication between user device and IVR system
CN101170727A (en) * 2007-11-20 2008-04-30 中国移动通信集团广东有限公司 A method and system for interactive voice response and text synchronized push
CN102170614A (en) * 2011-04-29 2011-08-31 杭州东信北邮信息技术有限公司 Interactive voice data response system and realizing method thereof
CN102946499A (en) * 2012-11-14 2013-02-27 广州市讯飞樽鸿信息技术有限公司 Visual voice mail system and method applicable to same

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8064342B2 (en) * 2006-10-27 2011-11-22 Verizon Patent And Licensing Inc. Load balancing session initiation protocol (SIP) servers
CN104469027A (en) * 2014-10-31 2015-03-25 百度在线网络技术(北京)有限公司 Call processing method and device

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060109969A1 (en) * 2002-12-17 2006-05-25 Hyun-Seung Oh System and method for providing an advertisement service using the call-connecting signal
CN101170601A (en) * 2006-10-24 2008-04-30 国际商业机器公司 Method and device for communication between user device and IVR system
CN101170727A (en) * 2007-11-20 2008-04-30 中国移动通信集团广东有限公司 A method and system for interactive voice response and text synchronized push
CN102170614A (en) * 2011-04-29 2011-08-31 杭州东信北邮信息技术有限公司 Interactive voice data response system and realizing method thereof
CN102946499A (en) * 2012-11-14 2013-02-27 广州市讯飞樽鸿信息技术有限公司 Visual voice mail system and method applicable to same

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2016065977A1 (en) * 2014-10-31 2016-05-06 百度在线网络技术(北京)有限公司 Call processing method and device, communication terminal and server

Also Published As

Publication number Publication date Type
WO2016065977A1 (en) 2016-05-06 application

Similar Documents

Publication Publication Date Title
US6707811B2 (en) Internet telephony for ecommerce
US20110026704A1 (en) Identity Management and Service Access for Local User Group Based on Network-Resident User Profiles
US20110202956A1 (en) Disposition of video alerts and integration of a mobile device into a local service domain
RU2295841C2 (en) Method for realization of speech communication in packet mode
US7751347B2 (en) Converged conferencing appliance methods for concurrent voice and data conferencing sessions over networks
US7283154B2 (en) Systems and methods for videoconference and/or data collaboration initiation
US20110191695A1 (en) Screen sharing
US20100290337A1 (en) Network access nodes
CN101123656A (en) A short distance wireless communication system and method for connecting multiple sub-communication systems
CN102572584A (en) Intelligent television system and intelligent television method capable of expanding cellphone
CN101969513A (en) Implementation method and system of teleconference
US20070147343A1 (en) Voice communication system and a server apparatus
CN102255827A (en) Video chatting method, device and system
CN103404132A (en) Video communication method, home terminal, and home server
US20060251060A1 (en) Communication control apparatus
CN103051815A (en) Call forwarding method and system
CN101400149A (en) System and method for realizing remote assistance by mobile terminal
CN101360157A (en) Wireless communication terminal, method and system
CN1976325A (en) Network system capable of realizing immediate message communication and communicating method
US20160150089A1 (en) User controlled call management
CN102611805A (en) Communication information notifying method, information reporting method, server and communication terminals
Cisco E
CN102752230A (en) Method and system for sharing subscriber relationship chain
JP2012213049A (en) Telephone controller, telephone system, and transfer control method
CN104219236A (en) Cellphone incoming call prompting method of intelligent television

Legal Events

Date Code Title Description
C06 Publication
RJ01