CN104469027A - Call processing method and device - Google Patents

Call processing method and device Download PDF

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Publication number
CN104469027A
CN104469027A CN201410602677.2A CN201410602677A CN104469027A CN 104469027 A CN104469027 A CN 104469027A CN 201410602677 A CN201410602677 A CN 201410602677A CN 104469027 A CN104469027 A CN 104469027A
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CN
China
Prior art keywords
described
communication terminal
display data
number
proxy server
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CN201410602677.2A
Other languages
Chinese (zh)
Inventor
裴子成
李军
白凯
靳茵茵
罗建鼎
陈敬林
罗云峰
吴峰
韩基超
苏东峰
李江利
白振龙
Original Assignee
百度在线网络技术(北京)有限公司
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Priority to CN201410602677.2A priority Critical patent/CN104469027A/en
Publication of CN104469027A publication Critical patent/CN104469027A/en

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services, time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

The embodiment of the invention provides a call processing method and device. The method comprises the steps that firstly, a communication terminal sends a connecting request to an opposite-end server when receiving a call request or making a call; secondly, the communication terminal receives a response message sent by the opposite-end server according to the connecting request, wherein the response message carries first display data, and the first display data correspond to voice communication content established by the call request or the sent call; thirdly, visual content corresponding to the direction display data is displayed. According to the scheme, the communication terminal sends the connecting request by calling the opposite-end server, obtains the display data corresponding to the voice communication content established by the call request or the sent call from the received response message returned by the opposite-end server and displays the corresponding visual content, so that the quantity of information provided by common numbers is increased; as a result, a user at the communication terminal can quickly select required service according to the visual content displayed by the communication terminal, and user experience is promoted.

Description

Call processing method and device

Technical field

The embodiment of the present invention relates to voice communication technology field, particularly relates to a kind of call processing method and device.

Background technology

In prior art, when user is received call request by communication terminal or is sent calling, if the calling number in the described call request received or the called number of described communication terminal calls are public number, then user need the voice provided by the other side obtain required for information.

Such as, user, by communication terminal calls industrial and commercial bank customer service call " 95588 ", needs to hear out the prompt tone recorded, then could select the COS oneself needed; For another example, businessman or corporate boss use phone to consumer promotion's commodity or service, or when doing return visit investigation, can inquire some problems of user, or explain some commodity or information on services to user, all be supplied to consumer by means of only voice.

Can find out, the service that public number of the prior art provides is only limitted to voice and describes, and the amount of information provided is less.

Summary of the invention

The embodiment of the present invention provides a kind of call processing method and device, to increase the amount of information that public number provides.

First aspect, embodiments provides a kind of call processing method, is performed by communication terminal, comprising:

When communication terminal receives call request or sends calling, send connection request to opposite end server;

Receive the response message that described opposite end server sends according to described connection request, in described response message, carry the first display data, described first display data and described call request or the voice communication content of call setup sent corresponding;

Show the content viewable that described first display data is corresponding.

Second aspect, embodiments provides a kind of call-processing arrangement, is configured in communication terminal, comprises:

Connection request sending module, during for receiving call request when communication terminal or sending calling, sends connection request to opposite end server;

Response message receiver module, for receiving the response message that described opposite end server sends according to described connection request, carry the first display data in described response message, described first display data and described call request or the voice communication content of call setup sent corresponding;

Display module, for showing content viewable corresponding to described first display data.

The call processing method that the embodiment of the present invention provides and device, by sending connection request to calling opposite end server, and obtain the display data corresponding with described call request or the voice communication content of call setup that sends from receiving response message that opposite end server returns, show corresponding content viewable, add the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

The third aspect, embodiments provides a kind of processing method for collaborative calling, is performed, comprising by proxy server:

The number inquiry request that received communication terminal sends, carries in described number inquiry request and sends the calling number of described call request or the called number of described communication terminal calls to described communication terminal;

Inquire about described calling number or whether described called number belongs to super public number, described super public number in voice call for communication terminal provides the telephone number of content viewable;

Query Result is sent to described communication terminal;

The connection request that received communication terminal sends, and be transmitted to described calling number or the application server belonging to described called number;

Receive the response message that described application server returns according to described connection request, and be transmitted to described communication terminal, carry display data in described response message, described display data and described call request or the voice communication content of call setup sent corresponding.

Fourth aspect, embodiments provides a kind of processing unit for collaborative calling, is configured in proxy server, comprises:

Inquiry request receiver module, for the number inquiry request that received communication terminal sends, carries in described number inquiry request and sends the calling number of described call request or the called number of described communication terminal calls to described communication terminal;

Enquiry module, for inquiring about described calling number or whether described called number belongs to super public number, described super public number in voice call for communication terminal provides the telephone number of content viewable;

Result sending module, for sending to described communication terminal by Query Result;

Connection handling module, for the connection request that received communication terminal sends, and is transmitted to described calling number or the application server belonging to described called number;

Response processing module, for receiving the response message that described application server returns according to described connection request, and be transmitted to described communication terminal, carry display data in described response message, described display data and described call request or the voice communication content of call setup sent corresponding.

The processing method for collaborative calling that the embodiment of the present invention provides and device, whether the called number of the calling number or communication terminal calls that send call request to communication terminal by inquiry belongs to super public number, and when belonging to super public number, exchange channels is set up between application server belonging to communication terminal and described calling number or described called number, the display data corresponding with described call request or the voice communication content of call setup that sends provided by application server sends to communication terminal, show to make communication terminal, assistance adds the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

5th aspect, embodiments provides a kind of processing method for collaborative calling, is performed, comprising by application server:

The connection request that received communication terminal sends;

Return response message according to described connection request to described communication terminal, carry the first display data in described response message, the described first display data voice communication content current with described communication terminal is corresponding.

6th aspect, embodiments provides a kind of processing unit for collaborative calling, and configuration in the application server, comprising:

Connection request receiver module, for the connection request that received communication terminal sends;

Respond module, for returning response message according to described connection request to described communication terminal, carries the first display data in described response message, the described first display data voice communication content current with described communication terminal is corresponding.

The processing method for collaborative calling that the embodiment of the present invention provides and device, display data corresponding for the voice communication content current with described communication terminal is sent to described communication terminal by proxy server by application server, show to make communication terminal, add the amount of information that public number corresponding to this application server provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

Accompanying drawing explanation

In order to be illustrated more clearly in the present invention, introduce doing one to the accompanying drawing used required in the present invention simply below, apparently, accompanying drawing in the following describes is some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.

The schematic diagram for the network architecture that provides super public number to serve that Fig. 1 a provides for the embodiment of the present invention;

The flow chart of a kind of call processing method that Fig. 1 b provides for the embodiment of the present invention one;

The flow chart of a kind of call processing method that Fig. 2 a provides for the embodiment of the present invention two;

The flow chart of the another kind of call processing method that Fig. 2 b provides for the embodiment of the present invention two;

The flow chart of a kind of call processing method that Fig. 3 a provides for the embodiment of the present invention three;

The schematic diagram that in the method that Fig. 3 b provides for the embodiment of the present invention three, manual service is corresponding;

The flow chart of a kind of call processing method that Fig. 4 provides for the embodiment of the present invention four;

The structural representation of a kind of call-processing arrangement that Fig. 5 a provides for the embodiment of the present invention five;

The structural representation of a kind of call-processing arrangement that Fig. 5 b provides for the embodiment of the present invention six;

The flow chart of a kind of processing method for collaborative calling that Fig. 6 provides for the embodiment of the present invention seven;

The structural representation of a kind of processing unit for collaborative calling that Fig. 7 provides for the embodiment of the present invention eight;

The flow chart of a kind of processing method for collaborative calling that Fig. 8 provides for the embodiment of the present invention nine;

The flow chart of a kind of processing method for collaborative calling that Fig. 9 a provides for the embodiment of the present invention ten;

The flow chart of a kind of processing method for collaborative calling that Fig. 9 b provides for the embodiment of the present invention 11;

The structural representation of a kind of processing unit for collaborative calling that Figure 10 provides for the embodiment of the present invention 12.

Embodiment

For making the object, technical solutions and advantages of the present invention clearly, be described in further detail the technical scheme in the embodiment of the present invention below in conjunction with accompanying drawing, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiments.Be understandable that; specific embodiment described herein is only for explaining the present invention; but not limitation of the invention; based on the embodiment in the present invention; those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.It also should be noted that, for convenience of description, illustrate only part related to the present invention in accompanying drawing but not full content.

The call processing method that the embodiment of the present invention provides is applicable to the network architecture for providing super public number to serve as shown in Figure 1a, for clarity sake, first introduces this network architecture.

The described network architecture generally can relate to the network element device of user side and network side.The network element device of user side is generally communication terminal 1, and this communication terminal 1 is for having the smart machine of function of voice communication and Presentation Function.The network element device of network side comprises: proxy server 2, application server 3 belonging to a certain super public number, and the operator terminal 4 relative with the voice communication of communication terminal 1.Each network element device of above-mentioned network side is logical concept, physically independent setting.

Wherein, operator's terminal 4, also referred to as opposite end, is counterpart communication terminal 1.If send call request to described communication terminal 1, then operator's terminal 4 is caller, and the number of its correspondence is calling number, and carries above-mentioned calling number in described call request; If communication terminal 1 makes a call to operator's terminal 4, then the number of operator's terminal 4 correspondence is called number.Because application server 3 is served for operator's terminal 4, therefore, above-mentioned calling number and called number all belong to super public number.

The method of the embodiment of the present invention the network architecture that is suitable for do not change the network architecture of voice communication, but to realize on the network architecture basis of voice communication.In voice communication, the first link is there is between communication terminal 1 and operator's terminal 4, also namely receive call request when communication terminal or send calling, and the called number of the calling number or described communication terminal calls that send described call request is when belonging to public number, Call Center Server 6 is connected to by carrier network 5, then select the properly person's of business terminal 4 to provide suggestion voice for communication terminal 1 by Call Center Server 6, know corresponding business information to make the user of communication terminal 1 side.

The method of the embodiment of the present invention still keep above-mentioned first link in the network architecture that is suitable for, make the user of communication terminal 1 side obtain voice; On this basis, communication terminal 1 is by forming the second link between proxy server 2 and application server 3, or, increase by three link of application server 3 to operator's terminal 4 on this basis, communication terminal 1 receives the display data of application server 3 based on described second link, or based on the second link and the 3rd link, receive application server 3 and send display data by proxy server 2 under the control of operator's terminal 4, and the content viewable that display is corresponding with described display data.When content viewable is immobilized substance, during as introduction to business etc., corresponding display data can be kept in proxy server 2 or application server 3; When content viewable be real time data inquire about as user bill time, then need application server 3 to obtain corresponding data from Call Center Server 6, be then supplied to communication terminal 1 by proxy server.

Wherein, Call Center Server 6 has a set of traditional call center system, also namely jointly forms call center system by multiple operator's terminal and Call Center Server 6.In this call center system, arbitrary operator's terminal can carry out voice communication based on the first link and communication terminal 1, as provided suggestion voice for the user of communication terminal 1 side, or providing manual service voice, knowing corresponding business information to make the user of communication terminal 1 side.

Described application server 3 is the multiple operator's Terminal Service in above-mentioned call center system.In above-mentioned call center system, arbitrary operator's terminal can based on the audio call of the second link and the 3rd link associated treatment communication terminal 1, by application server 3 and proxy server 2 for communication terminal 1 provides display data, thus show the content viewable corresponding with described display data at communication terminal 1.

Wherein, the first link and the second link independently exist, and the 3rd link is formed based on the second link.

The call processing method that the embodiment of the present invention provides also is applicable to another network architecture, this another network architecture and the above-mentioned network architecture similar, difference is, proxy server can replace with another specific server generation, and can directly be connected between application server with communication terminal.Domain name corresponding to each public number or network address can be preserved in this specific server, before communication terminal sends connection request by this specific server, can first to this specific server lookup calling or domain name corresponding to called telephone number or network address, the rear domain name that obtains to inquiry or network address transmission connection request.

Embodiment one

Referring to Fig. 1 b, is the flow chart of a kind of call processing method that the embodiment of the present invention one provides.The method of the embodiment of the present invention can be performed by the call-processing arrangement being configured to hardware and/or software simulating, this implement device is typically configured in the communication terminal that can provide voice communications services and display service, such as, be configured in communication terminal 1 as shown in Figure 1a.

The method comprises: operation 11 ~ operation 13.

In operation 11, when communication terminal receives call request or sends calling, send connection request to opposite end server.

Wherein, opposite end is counterpart communication terminal.As communication terminal receives call request, then the communication terminal to this communication terminal transmission call request is opposite end, for this opposite end provides the application server of service to be then to end application server; As this communication terminal sends calling to another communication terminal, then this another communication terminal is opposite end, for this another communication terminal provides the server of service to be then opposite end server.

Communication terminal can send connection request by proxy server to opposite end, also can send connection request directly to opposite end server.

When communication terminal can by proxy server to opposite end send connection request time, that is, accordingly, to opposite end server send connection request, comprising:

By described proxy server, send described connection request to the application server belonging to described calling number or described called number.

Preferably, before sending connection request to opposite end server, described method also can comprise:

Generate number inquiry request, whether belong to super public number for inquiring about the called number of calling number or described communication terminal calls sending described call request, described super public number in voice call for communication terminal provides the telephone number of content viewable;

Described number inquiry request is sent to proxy server;

Receive the Query Result that described proxy server sends;

When described Query Result is described calling number or described called number belongs to super public number, generate connection request.

When communication terminal sends connection request directly to opposite end server, communication terminal needs to send domain name corresponding to the called number of the calling number of calling or calling or network address to a certain specific server lookup.Domain name corresponding to each public number or network address can be preserved in this specific server, before communication terminal sends connection request by this specific server, can first to this specific server lookup calling or domain name corresponding to called telephone number or network address, the rear domain name that obtains to inquiry or network address transmission connection request.

In operation 12, receive the response message that described opposite end server sends according to described connection request, in described response message, carry the first display data, described first display data and described call request or the voice communication content of call setup sent corresponding.

Particularly, after described communication terminal and the server successful connection of described opposite end, described communication terminal can receive by the first link (as shown in Figure 1a) voice that described opposite end server sends on the one hand, can receive first display data corresponding with voice communication content that described opposite end server sends according to described connection request on the other hand by the second link or the 3rd link (as shown in Figure 1a).

In operation 13, show the content viewable that described first display data is corresponding.

The technical scheme of the present embodiment, by sending connection request to calling opposite end server, and obtain the display data corresponding with described call request or the voice communication content of call setup that sends from receiving response message that opposite end server returns, show corresponding content viewable, add the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

Embodiment two

Referring to Fig. 2 a, is the flow chart of a kind of call processing method that the embodiment of the present invention two provides.As shown in Figure 2 a, the call processing method that the present embodiment provides comprises: operation 2a1 ~ operation 2a7.

In operation 2a1, when communication terminal receives call request or sends calling, generate number inquiry request, whether belong to super public number for the called number inquiring about the calling number or described communication terminal calls that send described call request.Wherein, described super public number in voice call for communication terminal provides the telephone number of content viewable.

In this operation, user receives call request by communication terminal, and the calling number of described call request both can be super public number, also can the super public number of right and wrong.Such as, suppose that the customer service call " 95588 " of industrial and commercial bank provides content viewable, then " 95588 " belong to super public number, otherwise do not belong to super public number, are only to provide the common public number of voice service; Or the telephone number of ordinary individual does not belong to super public number yet.Similarly, when user sends calling by communication terminal, the called number of described communication terminal calls both can be super public number, also can the super public number of right and wrong.

In operation 2a2, described number inquiry request is sent to proxy server.

In operation 2a3, receive the Query Result that described proxy server sends.

After described number inquiry request is sent to proxy server (in as Fig. 1 a shown in 2) by described communication terminal, whether calling number described in proxy server perceives or described called number belong to super public number, and Query Result is sent to described communication terminal.

By the mode of online query, described proxy server can determine whether described calling number in described number inquiry request or described called number belong to super public number; Described proxy server also can based on obtaining and the super public number list stored in advance, inquires about described calling number in described number inquiry request or whether described called number is super public number.

In operation 2a4, when described Query Result is described calling number or described called number belongs to super public number, generate connection request.

In operation 2a5, by described proxy server, send described connection request to the application server belonging to described calling number or described called number.

In operation 2a6, receive the response message that described application server returns according to described connection request, carry the first display data in described response message, described first display data and described call request or the voice communication content of call setup sent corresponding.

Proxy server is passed through at communication terminal, after the application server (application server 3 as shown in fig. ia) belonging to described calling number or described called number, described application server returns described response message by described proxy server to described communication terminal, in other words, described application server is forwarded to described communication terminal according to the response message that described connection request returns by described proxy server.

It should be noted that, after described communication terminal and described application server connect, the display and control authority of setting regions and input authority on the display screen that application server can obtain communication terminal.Obtaining of display and control authority is realized by the module agency realizing Presentation Function existing in communication terminal.Such as, application server sends response message to the module realizing Presentation Function on communication terminal, this module has the authority of display, and communication terminal performs the display data in response message based on this module, can show the content viewable corresponding with display data on a display screen.Input authority is then that user's operation is on a display screen packaged into message and sends to application server by communication terminal.

In operation 2a7, show the content viewable that described first display data is corresponding.

Communication terminal has function of voice communication and Presentation Function usually, agreement can be set respectively between communication terminal and proxy server, between proxy server and application server, to realize communication terminal to the super public number of proxy server perceives, and mutual by carrying out between proxy server and application server.Here protocol contents does not limit, as long as realize above-mentioned functions.Based on the agreement corresponding with Presentation Function, after communication terminal receives the described response message of proxy server forwarding, the pattern that described communication terminal can specify according to agreement, shows content viewable corresponding for the display data carried in described response message on the display screen of communication terminal.

Aforesaid operations 2a1 ~ operation 2a2 realizes based on the second link shown in Fig. 1 a.

Wherein, show the content viewable that described first display data is corresponding, preferably include: at least one in display interactive interface, picture, video and word.

Wherein, described interactive interface can comprise single choice Action Button, multiselect Action Button and input frame, and picture both can static images or dynamic picture.

Exemplarily, when user is by communication terminal calls China Mobile customer service call " 10086 ", communication terminal generates number inquiry request, described number inquiry request is sent to proxy server based on the second link (as shown in Figure 1a) by described communication terminal, described communication terminal receives the Query Result that described proxy server sends, this Query Result is that described called number is when belonging to super public number, described communication terminal generates connection request, and by described proxy server, described connection request is sent to China Mobile's customer care application server, and receive by described proxy server the response message that China Mobile's customer care application server returns.

After communication terminal and China Mobile's customer service call center server are connected, described China Mobile customer care application server returns suggestion voice by the first link (as shown in Figure 1a) to communication terminal, and " China Mobile is sent a telegraph in welcome, understands business tine fast and handle mode to send Business Name to 10086.Monthly system on the 1st is entered an item of expenditure in the accounts, and cannot inquire about package states, if you changed set meal this month, will receive note and inform, please noted and check and accept before next month 1 20.Service inquiry is please by 1, and prepaid mobile phone recharging is please by 2, and business handling is please by 3, and cryptographic service and stop the business of answering a pager's call please by 4, phone number activates please by 5, and broadband services is please by 7, and group's business is please by 8, and manual service is please by 0 ".

After communication terminal and China Mobile's customer care application server are connected, described China Mobile customer care application server returns response message by the second link (as shown in Figure 1a) to communication terminal.Described response message comprises the display data corresponding with above-mentioned suggestion voice.Particularly, display data can comprise and " China Mobile is sent a telegraph in welcome; understand business tine fast and handle mode and can send Business Name to 10086 " the word display data that suggestion voice is corresponding, described communication terminal can show corresponding word, in addition, corresponding to this suggestion voice, the display data selected for user that display data also can comprise each Business Name and mode of handling is corresponding, described communication terminal can show interactive interface, selects corresponding service for user; Display data can also comprise the word display data corresponding with " monthly system on the 1st is entered an item of expenditure in the accounts; cannot inquire about package states; if you changed set meal this month; will receive note before next month 1 20 and inform; please note and check and accept " suggestion voice or picture presentation data, and communication terminal can show corresponding word or corresponding picture; Display data can also comprise the type of service title corresponding with " service inquiry is please by 1; prepaid mobile phone recharging is please by 2; business handling is please by 3; cryptographic service and stop the business of answering a pager's call please by 4, and phone number activates please by 5, and broadband services is please by 7; group's business is please by 8; manual service is please by 0 " suggestion voice and the display data of corresponding Action Button entrance, and communication terminal can show corresponding interactive interface, carries out the business selecting to need for user.

Agreement corresponding with Presentation Function in communication terminal defines the style type that communication terminal can be shown, both can based on the primary agreement corresponding with Presentation Function of communication terminal, also at communication terminal, corresponding software kit can be installed, thus on the basis of the primary agreement corresponding with Presentation Function of communication terminal, increase abundanter style type, with when user dials super public number again by communication terminal, make the content viewable that communication terminal can adopt abundanter style type display corresponding with voice communication content.

It should be noted that, communication terminal can start namely to show the content viewable corresponding with this section of suggestion voice at every section of suggestion voice.Such as, " service inquiry is please by 1; prepaid mobile phone recharging is please by 2; business handling is please by 3; cryptographic service and stop the business of answering a pager's call please by 4; phone number activates please by 5; broadband services is please by 7 just starting to report, group's business is please by 8, manual service is please by 0 " suggestion voice time; the Action Button entrance demonstrating miscellaneous service title and correspondence that communication terminal is just complete, makes user hear out tediously long suggestion voice without the need to complete, the business only can user need being selected fast to need by the content viewable corresponding with suggestion voice.

Exemplary, as shown in Figure 2 b, when communication terminal receives call request, executable operations 2b1 ~ operation 2b4.

In operation 2b1, communication terminal carries out phone access, executable operations 2b2 in phone access procedure.

In operation 2b2, whether communication terminal belongs to super public number to proxy server perceives calling number, if so, and executable operations 2b3; Otherwise, terminate super public number service, only realize voice communication.It should be noted that, the inquiry of super public number and follow-up service all do not affect phone access and the voice communication of communication terminal.

In operation 2b3, communication terminal initiates connection request by proxy server to the application server belonging to calling number, connects, then executable operations 2b4.

In operation 2b4, perform call flow between communication terminal and application server, namely communication terminal obtains display data from application server and shows corresponding contents, specifically refers to the explanation of above-described embodiment.

The technical scheme of the present embodiment, super public number whether is belonged to by the called number of the calling number in proxy server perceives call request or communication terminal calls, and when belonging to super public number, undertaken alternately by the application server belonging to proxy server and super public number, obtain the display data corresponding with described call request or the voice communication content of call setup that sends, show corresponding content viewable, add the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

Embodiment three

Referring to Fig. 3 a, is the flow chart of a kind of call processing method that the embodiment of the present invention three provides.The present embodiment, on the basis of above-described embodiment, provides the preferred version after the interactive interface that described first display data of display is corresponding.

This method for optimizing comprises: operation 31 ~ operation 33.

In operation 31, obtain the operation information of user on described interactive interface, and send to described application server.

The input authority (can see above-described embodiment two) of setting regions on the display screen of the communication terminal that this operation specifically obtains based on application server.

In operation 32, receive the second display data that described application server returns, described second display data is corresponding with described operation information.

In operation 33, show the content viewable that described second display data is corresponding.

The display and control authority of setting regions and input authority on the display screen of the communication terminal that this operation specifically obtains based on application server (can see above-described embodiment two).

Still be described with the example in embodiment two.

Example 1, illustrates for automatic speech prompting.

At communication terminal by proxy server and after connection request is sent to China Mobile's customer care application server, communication terminal can show with " service inquiry is please by 1; prepaid mobile phone recharging is please by 2; business handling is please by 3; cryptographic service and stop the business of answering a pager's call please by 4; phone number activates please by 5; broadband services is please by 7, group's business is please by 8, manual service is please by 0 " interactive interface that suggestion voice is corresponding; specifically show each type of service title and Action Button entrance corresponding to type of service title in interactive interface, carry out the business selecting to need for user.

If user clicks Action Button entrance corresponding to " business handling " on described interactive interface, then communication terminal has got the operation information that user clicks Action Button entrance corresponding to " business handling " on described interactive interface, and is sent to application server.

The operation information that user clicks Action Button entrance corresponding to " business handling " on described interactive interface has been got at communication terminal, and after being sent to application server, described communication terminal receives the new display data that described application server returns, and described new display data comprises the word display data of the concrete Business Name that " business handling " comprises and the display data of corresponding Action Button entrance.Communication terminal displays is by " up-to-date preferential activity is introduced and handles " and corresponding Action Button entrance, " surfing Internet with cell phone and flow package are handled " and corresponding Action Button entrance, " WLAN gets online without being tethered to a cable " and corresponding Action Button entrance, and the Action Button of " Fetion, 139 mailboxes, CRBT and other mobile phone businesses " and correspondence enters the interactive interface of interruption-forming.This interactive interface is corresponding with new display data.

Example 2, composition graphs 3b illustrates for artificial speech.

After connection request is sent to China Mobile's customer care application server by proxy server by communication terminal, communication terminal displays is with " service inquiry is please by 1; prepaid mobile phone recharging is please by 2; business handling is please by 3; cryptographic service and stop the business of answering a pager's call please by 4; phone number activates please by 5; broadband services is please by 7, group's business is please by 8, manual service is please by 0 " interactive interface that suggestion voice is corresponding; specifically show each type of service title and Action Button entrance corresponding to type of service title in interactive interface, carry out the business selecting to need for user.

If user clicks Action Button entrance corresponding to " manual service " on described interactive interface, then communication terminal has got the operation information that user clicks Action Button entrance corresponding to " manual service " on described interactive interface, and is sent to application server.

Described operation information is sent to operator's terminal by application server, usually in operator's terminal, a display interface is as shown in Figure 3 b had, this interface comprises communicating number viewing area, for showing the number of the communication terminal connected, also comprise customer data district, for showing customer data, also comprise public number service manipulation region, operator can select to serve with current manual " public number service manipulates region " that corresponding new display data adds this interface to, thus make communication terminal receive the new display data corresponding with user's operation information, and show content viewable corresponding to described new display data.This interface is similar to multi-functional chat window, and difference is this interface in process converse with communication terminal just effectively, after communication terminal is hung up, then loses efficacy, and automatically can disconnect the connection with live traffice person's terminal simultaneously.

The difference of the display data that automatic speech prompting and manual service are corresponding is respectively: the display data that automatic speech prompting is corresponding is fixing in the application server, according to the operation of user, returns corresponding exhibition information; And during artificial speech service, the display data needing operator manually to control application server to return to communication terminal.

The technical scheme of the present embodiment, after the interactive interface that display data described in communication terminal displays is corresponding, the operation information of user on described interactive interface is obtained by communication terminal, and send to application server, described application server returns the new display data corresponding with described operation information to communication terminal, the content viewable that communication terminal displays is corresponding with new display data, thus after the current visible content that the application server belonging to communication terminal displays and super public number provides, can according to the operation information of user, the content viewable that further display is corresponding with every one-level business of user operation.

Embodiment four

Referring to Fig. 4, is the flow chart of a kind of call processing method that the embodiment of the present invention four provides.The method comprises operation 41 ~ operation 49.

In operation 41, when communication terminal receives call request or sends calling, generate number inquiry request, whether belong to super public number for the called number inquiring about the calling number or described communication terminal calls that send described call request.

In operation 42, described number inquiry request is sent to proxy server.

In operation 43, receive the Query Result that described proxy server sends.

In operation 44, when described Query Result is described calling number or described called number belongs to super public number, generate connection request.

In operation 45, by described proxy server, send described connection request to the application server belonging to described calling number or described called number.

In operation 46, receive the response message that described application server returns according to described connection request, in described response message, carry the first display data, described first display data and described call request or the voice communication content of call setup sent corresponding.

In operation 47, judge described communication terminal whether frames connecting with headphone or whether use call hand-free function.

In operation 48, if described communication terminal frames connecting with headphone or use call hand-free function, then trigger the content viewable that described first display data of display is corresponding.

Operation 47 and operation 48, particular by the use scenes detecting communication terminal, determine whether to trigger content viewable corresponding to the described display data of display.Specifically, if communication terminal frames connecting with headphone or use call hand-free function, then the content viewable that the described display data of display is corresponding is triggered.If communication terminal is close to the users during ear, default user cannot see the content viewable of displaying, thus will not trigger display.

In operation 49, show the content viewable that described first display data is corresponding.

The technical scheme of the present embodiment, by detecting the use scenes of communication terminal, determining whether to trigger the corresponding content viewable of display according to use scenes, saving the power consumption of communication terminal, improve Consumer's Experience further.

Embodiment five

Referring to Fig. 5 a, is the structural representation of a kind of call-processing arrangement that the embodiment of the present invention five provides.This device can be configured in communication terminal as shown in Figure 1a.

This device comprises: connection request sending module 5a1, response message receiver module 5a2 and display module 5a3.

Wherein, connection request sending module 5a1 is used for when communication terminal receives call request or sends calling, sends connection request to opposite end server; The response message that response message receiver module 5a2 sends according to described connection request for receiving described opposite end server, carry the first display data in described response message, described first display data and described call request or the voice communication content of call setup sent corresponding; Display module 5a3 is for showing content viewable corresponding to described first display data.

The technical scheme of the present embodiment, by sending connection request to calling opposite end server, and obtain the display data corresponding with described call request or the voice communication content of call setup that sends from receiving response message that opposite end server returns, show corresponding content viewable, add the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

In such scheme, described device also preferably includes: inquiry request generation module, inquiry request sending module, Query Result receiver module and connection request generation module.

Wherein, inquiry request generation module is used for before sending connection request to opposite end server, generate number inquiry request, whether belong to super public number for inquiring about the called number of calling number or described communication terminal calls sending described call request, described super public number in voice call for communication terminal provides the telephone number of content viewable; Inquiry request sending module is used for described number inquiry request to be sent to proxy server; The Query Result that Query Result receiver module sends for receiving described proxy server; Connection request generation module, for when described Query Result is described calling number or described called number belongs to super public number, generates connection request.

In such scheme, described connection request sending module 5a1 is preferred for performing when communication terminal receives call request or sends calling, by described proxy server, send described connection request to the application server belonging to described calling number or described called number.

In such scheme, preferably, described display module 5a3 is used for performing: at least one in display interactive interface, picture, video and word.

In such scheme, described device can also comprise: operational processes module and display data receiver module.

Wherein, operational processes module is used for, after described display module display interactive interface, obtaining the operation information of user on described interactive interface, and sending to described application server; The second display data that display data receiver module returns for receiving described application server, described second display data is corresponding with described operation information; Described display module 5a3 is also for showing content viewable corresponding to described second display data.

In such scheme, described device can also comprise: sight judge module and display trigger module.

Wherein, use sight judge module to be used for before the content viewable that described first display data of described display module display is corresponding, judge described communication terminal whether frames connecting with headphone or whether use call hand-free function; If display trigger module is used for described communication terminal frames connecting with headphone or uses call hand-free function, then trigger described display module 53 and show content viewable corresponding to described first display data.

The call-processing arrangement that the embodiment of the present invention provides can perform the call processing method that any embodiment of the present invention provides, and possesses the corresponding functional module of manner of execution and beneficial effect.

Embodiment six

The embodiment of the present invention five provides the structural representation of another kind of call-processing arrangement.This device can be configured in communication terminal as shown in Figure 1a.

Consult Fig. 5 b, the call-processing arrangement that the embodiment of the present invention five provides comprises inquiry request generation module 5b1, inquiry request sending module 5b2, Query Result receiver module 5b3, connection request generation module 5b4, connection request sending module 5b5, response message receiver module 5b6 and display module 5b7.

Wherein, inquiry request generation module 5b1 is used for when communication terminal receives call request or sends calling, generate number inquiry request, whether belong to super public number for inquiring about the called number of calling number or described communication terminal calls sending described call request, described super public number in voice call for communication terminal provides the telephone number of content viewable; Inquiry request sending module 5b2 is used for described number inquiry request to be sent to proxy server; The Query Result that Query Result receiver module 5b3 sends for receiving described proxy server; Connection request generation module 5b4 is used for when described Query Result is described calling number or described called number belongs to super public number, generates connection request; Connection request sending module 5b5 is used for by described proxy server, sends described connection request to the application server belonging to described calling number or described called number; The response message that response message receiver module 5b6 returns according to described connection request for receiving described application server, carry the first display data in described response message, described first display data and described call request or the voice communication content of call setup sent corresponding; Display module 5b7 is for showing content viewable corresponding to described first display data.

The technical scheme of the present embodiment, super public number whether is belonged to by the called number of the calling number in proxy server perceives call request or communication terminal calls, and when belonging to super public number, undertaken alternately by the application server belonging to proxy server and super public number, obtain the display data corresponding with described call request or the voice communication content of call setup that sends, show corresponding content viewable, add the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

Embodiment seven

Referring to Fig. 6, is the flow chart of a kind of processing method for collaborative calling that the embodiment of the present invention seven provides.The method of the embodiment of the present invention can be performed by the processing unit for collaborative calling being configured to hardware and/or software simulating, and this implement device is typically configured in proxy server 2 as shown in Figure 1a.

The method comprises: operation 61 ~ operation 65.

In operation 61, the number inquiry request that received communication terminal sends, carries in described number inquiry request and sends the calling number of described call request or the called number of described communication terminal calls to described communication terminal.

In operation 62, inquire about described calling number or whether described called number belongs to super public number, described super public number in voice call for communication terminal provides the telephone number of content viewable.

By the mode of online query, described proxy server can determine whether described calling number in described number inquiry request or described called number belong to super public number; Described proxy server also can based on obtaining and the super public number list stored in advance, inquires about described calling number in described number inquiry request or whether described called number is super public number.

In operation 63, Query Result is sent to described communication terminal.

In operation 64, the connection request that received communication terminal sends, and be transmitted to described calling number or the application server belonging to described called number.

In operation 65, receive the response message that described application server returns according to described connection request, and be transmitted to described communication terminal, carry display data in described response message, described display data and described call request or the voice communication content of call setup sent corresponding.

In operation 64 and operation 65, by the synergy of proxy server, realize the process of the connection request between communication terminal and described application server, and the process of corresponding message between described application server and described communication terminal.

After described communication terminal and the mutual connection request of described application server, the display and control authority of setting regions and input authority on the display screen that application server can obtain communication terminal.Repeat no more herein.

The technical scheme of the present embodiment, whether the called number of the calling number or communication terminal calls that send call request to communication terminal by inquiry belongs to super public number, and when belonging to super public number, exchange channels is set up between application server belonging to communication terminal and described calling number or described called number, the display data corresponding with described call request or the voice communication content of call setup that sends provided by application server sends to communication terminal, show to make communication terminal, assistance adds the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

On the basis of the present embodiment, before the number inquiry request that received communication terminal sends, described method also preferably includes:

Receive the authentication request of described application server;

After certification is passed through, the telephone number of being served by described application server is preserved as super public number.

This preferred embodiment, certification is carried out to providing the application server of super public number by proxy server, and the number passed through by certification is preserved as super public number, thus ensure the fail safe of each application server of proxy server access, and then ensure that the fail safe that application server that communication terminal and certification based on proxy server are passed through is mutual, improve Consumer's Experience further, prevent lawless person to access proxy server be engaged in unlawful activities without certification.

On the basis of the present embodiment, after proxy server receives the response message that described application server returns according to described connection request, also preferably include, proxy server application server sends to the display data in the response message of communication terminal to carry out record, show the content of communication terminal whether legal for this application server of follow-up review, also can be examined displaying content according to the keyword preset by proxy server.

Certainly, by the flow of all right access control application server of proxy server, to reduce the concurrent pressure of application server.

Embodiment eight

Referring to Fig. 7, is the structural representation of a kind of processing unit for collaborative calling that the embodiment of the present invention eight provides.This implement device can be configured in proxy server as shown in Figure 1a.

This device comprises: inquiry request receiver module 71, enquiry module 72, result sending module 73, connection handling module 74 and response processing module 75.

Wherein, the number inquiry request that inquiry request receiver module 71 sends for received communication terminal, carries in described number inquiry request and sends the calling number of described call request or the called number of described communication terminal calls to described communication terminal; Enquiry module 72 for inquiring about described calling number or whether described called number belongs to super public number, described super public number in voice call for communication terminal provides the telephone number of content viewable; Result sending module 73 is for sending to described communication terminal by Query Result; The connection request that connection handling module 74 sends for received communication terminal, and be transmitted to described calling number or the application server belonging to described called number; The response message that response processing module 75 returns according to described connection request for receiving described application server, and be transmitted to described communication terminal, carry display data in described response message, described display data and described call request or the voice communication content of call setup sent corresponding.

The technical scheme of the present embodiment, the calling number of call request is sent to communication terminal or whether the called number of communication terminal calls is super public number by the proxy server perceives between the application server belonging to communication terminal and super public number, and when belonging to super public number, between the application server that communication terminal is corresponding with super public number, connection request forwarding is carried out and response message forwards by proxy server, the content viewable corresponding with the voice communication content of described application server can be provided for the user of communication terminal side, more directly perceived, user is according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

In such scheme, described device also preferably includes: authentication request receiver module and super public number preserve module.

Wherein, authentication request receiver module receives the authentication request of described application server before being used for the number inquiry request sent in described inquiry request receiver module received communication terminal; Super public number is preserved module and is used for after described application server certification is passed through, and is preserved by the telephone number that described application server is served, using as described super public number for described communication terminal provides content viewable.

The processing unit for collaborative calling that the embodiment of the present invention provides can perform the processing method for collaborative calling that any embodiment of the present invention provides, and possesses the corresponding functional module of manner of execution and beneficial effect.

Embodiment nine

Referring to Fig. 8, is the flow chart of a kind of processing method for collaborative calling that the embodiment of the present invention nine provides.The method of the embodiment of the present invention can be performed by the processing unit of the another kind being configured to hardware and/or software simulating for collaborative calling, and this implement device is typically configured in the application server 3 belonging to super public number as shown in Figure 1a.

The method comprises: operation 81 and operation 82.

In operation 81, the connection request that received communication terminal sends.

In this operation, the connection request that can be sent by proxy server received communication terminal.

Communication terminal is before sending connection request by proxy server, and number inquiry request is sent in number inquiry request described in proxy server to carry and sends the calling number of described call request or the called number of described communication terminal calls to described communication terminal by communication terminal; Whether calling number described in described proxy server perceives or described called number belong to super public number, and Query Result is sent to communication terminal; When described Query Result is described calling number or described called number belongs to super public number, described communication terminal generates connection request.

Or communication terminal directly can send connection request.In this case communication terminal needs to send domain name corresponding to the called number of the calling number of calling or calling or network address to a certain specific server lookup.Domain name corresponding to each public number or network address can be preserved in this specific server, before communication terminal sends connection request by this specific server, can first to this specific server lookup calling or domain name corresponding to called telephone number or network address, the rear domain name that obtains to inquiry or network address transmission connection request.

In operation 82, return response message, carry the first display data in described response message according to described connection request to described communication terminal, the described first display data voice communication content current with described communication terminal is corresponding.

In this operation, response message can be returned by proxy server to described communication terminal.Or the server receiving connection request also can between return response message to communication terminal.

The technical scheme of the present embodiment, display data corresponding for the voice communication content current with described communication terminal is sent to described communication terminal by proxy server by application server, show to make communication terminal, add the amount of information that public number corresponding to this application server provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

Described first display data can comprise at least one data in interactive interface, picture, video and word.

On the basis of the present embodiment, preferably, before the connection request sent by proxy server received communication terminal, described method can also comprise:

Send authentication request to described proxy server, preserve using the telephone number making described proxy server be served by described application server as super public number, described super public number is used for providing content viewable for described communication terminal.

This preferred embodiment, certification is carried out to providing the application server of super public number by proxy server, and the number passed through by certification is preserved as super public number, thus ensure the fail safe of each application server of proxy server access, and then ensure that the fail safe that application server that communication terminal and certification based on proxy server are passed through is mutual, improve Consumer's Experience further, prevent lawless person to access proxy server be engaged in unlawful activities without certification.

On the basis of the present embodiment, preferably, before described application server returns response message by described proxy server to described communication terminal, described method also comprises:

Whether described application server is inquired about the current voice communication of described communication terminal and is connected with opposite end;

When the current voice communication of described communication terminal and opposite end are connected, described application server and described opposite end connect, and receive the operational order that described opposite end sends, described operational order is used to indicate and sends described display data to described communication terminal;

Described application server, according to described operational order, triggers and sends display data by described proxy server to described communication terminal.

Wherein, operator's terminal, also referred to as opposite end, is counterpart communication terminal.If send call request to described communication terminal, then operator's terminal is caller, and the number of its correspondence is calling number, and carries above-mentioned calling number in described call request; If communication terminal is to operator's terminal originated calls, then the number that operator's terminal is corresponding is called number.Because application server is operator's Terminal Service, therefore, above-mentioned calling number and called number all belong to super public number.

Wherein, the connection of the first link establishment voice communication provided by carrier network between communication terminal and this opposite end, also namely when the current voice communication of described communication terminal and opposite end are connected, communication terminal and described application server connect, between communication terminal and application server, now form the first link provided independent of carrier network and the second link existed, also namely communication terminal is connected to proxy server, and proxy server is connected to application server.Further, application server is connected with opposite end, forms the 3rd link.Like this, application server can receive the operational order that described opposite end sends, and according to described operational order, trigger and send display data by described proxy server to described communication terminal, thus make communication terminal after receiving display data, the content viewable corresponding with described display data can be shown on a display screen according to the agreement relevant with Presentation Function of communication terminal self.

Calling on the first link or called event is monitored by proxy server, thus make communication terminal set up the opportunity of the second link by proxy server and application server and opposite end, the opportunity of setting up the first link by carrier network and opposite end with communication terminal keeps synchronous, but the data of the first link and the second link transmission are separate.

It should be noted that, the technical scheme of the present embodiment does not change existing voice communication plan, namely still keeps above-mentioned first link yet, makes the user of communication terminal side obtain voice; The basis of existing voice communication plan forms the second link from communication terminal to application server by proxy server, and communication terminal receives the display data of opposite end based on described second link, and the content viewable that display is corresponding with described display data.Further, the 3rd link that application server and opposite end are formed, can realize the content that opposite end controls communication terminal shows.

Embodiment ten

Referring to Fig. 9 a, is the flow chart of a kind of processing method for collaborative calling that the embodiment of the present invention ten provides.

The method comprises: operation 91 ~ operation 94.

In operation 91, the connection request that received communication terminal is sent by proxy server.

In operation 92, return response message, carry the first display data in described response message by described proxy server to described communication terminal, the described first display data voice communication content current with described communication terminal is corresponding.

In the present embodiment, the display data carried in described response message is interactive interface display data, thus communication terminal can show described interactive interface.

In operation 93, receive the operation information of user on interactive interface that described communication terminal is sent by described proxy server.

In operation 94, send the second display data by described proxy server to described communication terminal, described second display data is corresponding with described operation information.

Operation 93 and operation 94 and the operation 31 in embodiment three, with to operate 32 corresponding, repeat no more herein.

The technical scheme of the present embodiment, the operation information of user on described interactive interface that application server obtains based on proxy server received communication terminal, and send new display data by proxy server to described communication terminal, make communication terminal can show the content viewable corresponding with new display data, thus after the content viewable that the application server belonging to communication terminal displays and super public number provides, can according to the operation information of user, the content viewable that display is corresponding with every one-level business of user operation further.

As the present embodiment one preferred embodiment, after receiving the operation information of the user that sent by described proxy server of described communication terminal on described interactive interface, described method can also comprise:

Described operation information is sent to described opposite end;

Receive the control command that described opposite end sends according to described operation information, trigger to perform sending described second display data by described proxy server to described communication terminal.

Present embodiment, after described application server receives user that described communication terminal sent by the described proxy server operation information on described interactive interface, after sending described operation information by application server to described opposite end, according to the control command that the described opposite end received sends, optimize the trigger timing sending described new display data to described communication terminal, be conducive to after user performs corresponding operating by current interactive interface, suggestion voice corresponding to the business that the user of communication terminal is selected keeps synchronous with the new display data of display.

Further, before returning response message by described proxy server to described communication terminal, described method also preferably includes:

Inquire about the current voice communication of described communication terminal whether to connect with opposite end;

When the current voice communication of described communication terminal and opposite end are connected, connect with described opposite end, receive the operational order that described opposite end sends, described operational order is used to indicate and sends described first display data to described communication terminal;

According to described operational order, trigger and send described first display data by described proxy server to described communication terminal.

Present embodiment, application server sends the trigger timing of display data by proxy server to communication terminal and carries out preferably, be conducive to after user performs corresponding operating by current interactive interface, suggestion voice corresponding to the business that the user of communication terminal is selected keeps synchronous with the display data of display.

As another preferred embodiment of the present embodiment, after receiving the operation information of the user that sent by described proxy server of described communication terminal on described interactive interface, described method can also comprise:

Inquire about the current voice communication of described communication terminal whether to connect with opposite end.

When the current voice communication of described communication terminal and opposite end are connected, connect with described opposite end, described operation information is sent to described opposite end.

Receive the control command that described opposite end sends according to described operation information, described control command is used to indicate and sends described second display data to described communication terminal;

According to described control command, trigger and send described second display data by described proxy server to described communication terminal.

Present embodiment, after described application server receives user that described communication terminal sent by the described proxy server operation information on described interactive interface, the judgement of the voice communication current by communication terminal and the connectedness of opposite end, be communicated with successfully, triggering application server and described opposite end connect, and described operation information is sent to described opposite end, then according to the control command that the described opposite end received sends, optimize the trigger timing sending described new display data to described communication terminal further, be conducive to after user performs corresponding operating by current interactive interface, suggestion voice corresponding to the business that the user of communication terminal is selected keeps synchronous with the new display data of display.

Embodiment 11

Referring to Fig. 9 b, is the flow chart of a kind of processing method for collaborative calling that the embodiment of the present invention 11 provides.

In operation 9b1, communication terminal makes a call, executed in parallel operation 9b5 in calling procedure.Wherein, the called number of calling is super public number.

In operation 9b2, the calling that described communication terminal is initiated is sent to Call Center Server by operator's network.

In operation 9b3, Call Center Server connects the calling that described communication terminal is initiated, and dispatches the calling that communication terminal is initiated, and specifically dispatches the calling that described in operator's terminal processes, communication terminal is initiated.

In operation 9b4, operator's terminal connects the calling that described communication terminal is initiated, and provides the voice relevant with call contents for communication terminal.

In operation 9b5, communication terminal is connected to the application server belonging to called number by proxy server.

Wherein, operating 9b5 can executed in parallel with operation 9b3.

In operation 9b6, whether described called number inquired about by described application server is the number that Call Center Server is connected, if so, then executable operations 9b7, if not, then and executable operations 9b8.

In operation 9b7, described application server connects with the operator's terminal in operation 9b4, thus display data is returned to described communication terminal under the control of operator's terminal, to make described communication terminal displays corresponding contents, wherein this operator's terminal is consistent with the calling terminal that Call Center Server in operation 9b3 is selected, and also namely operates the operator's terminal in 9b4.

Wherein, operating 9b7 can executed in parallel with operation 9b4.

In operation 9b8, described application server provides unartificial public number service for the calling that communication terminal is initiated, until either end is hung up in communication terminal and operator's terminal, and end of service.

It should be noted that, after operation 9b7, after operator's terminal provides the display data corresponding with voice communication content for described communication terminal, if the operation information of the user that communication terminal gets is for selecting manual service, then operator's terminal is after getting described operation information, executable operations 9b9.

Operation 9b9 in, operator's terminal provides artificial speech service to communication terminal, and control application server to communication terminal send serve corresponding new display data with current manual.

Particularly, when carrying out artificial speech service, operator's terminal can show a display interface as shown in Figure 3 b, operator selects to serve with current manual " public number service manipulates region " that corresponding new display data adds this interface to, thus make communication terminal receive the new display data corresponding with user's operation information, and show content viewable corresponding to described new display data.This interface is similar to multi-functional chat window, and difference is this interface in process converse with communication terminal just effectively, after communication terminal is hung up, then loses efficacy, and automatically can disconnect the connection with live traffice person's terminal simultaneously.

The technical scheme of the present embodiment, make a call at communication terminal, and the called number of described calling is when being super public number, by carrier network and Call Center Server for described communication terminal provides voice, and under the control of operator's terminal, work in coordination with as described communication terminal provides the display data corresponding with voice communication content by proxy server and application server, show corresponding content viewable, add the amount of information that public number provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

Embodiment 12

Referring to Figure 10, is the structural representation of a kind of processing unit for collaborative calling that the embodiment of the present invention 12 provides.This implement device can be configured in application server as shown in Figure 1a, realizes the operation of the application server side that above-described embodiment nine ~ 11 provides.

This device comprises: connection request receiver module 101 and respond module 102.

Wherein, the connection request that sends for received communication terminal of connection request receiver module 101; Respond module 102, for returning response message according to described connection request to described communication terminal, carries the first display data in described response message, the described first display data voice communication content current with described communication terminal is corresponding.

The technical scheme of the present embodiment, display data corresponding for the voice communication content current with described communication terminal is sent to described communication terminal by proxy server by application server, show to make communication terminal, add the amount of information that public number corresponding to this application server provides, make the user of communication terminal according to the described content viewable of communication terminal displays, can fast selecting user need service, improve Consumer's Experience.

In such scheme, described connection request receiver module specifically may be used for the connection request sent by proxy server received communication terminal; Described respond module specifically may be used for returning response message by described proxy server to described communication terminal.

In such scheme, described device also comprises: authentication module, for before the connection request sent by proxy server received communication terminal, authentication request is sent to described proxy server, preserve using the telephone number making described proxy server be served by described application server as super public number, described super public number is used for providing content viewable for described communication terminal.

In such scheme, the first display data carried in described response message can comprise at least one data in interactive interface, picture, video and word.

In such scheme, described device can also comprise: operation information receiver module and data transmission blocks.

Wherein, operation information receiver module to be used in described respond module by described proxy server, to after described communication terminal returns response message, receiving the operation information of user on described interactive interface that described communication terminal is sent by described proxy server; Data transmission blocks is used for sending the second display data by described proxy server to described communication terminal, and described second display data is corresponding with described operation information.

In such scheme, described device can also comprise: the first operation information sending module and control command receiver module.

Wherein, the first operation information sending module, after operation information on described interactive interface of the user that receives described communication terminal at described operation information receiver module and sent by described proxy server, sends described operation information to described opposite end; The control command that control command receiver module sends according to described operation information for receiving described opposite end, triggers to perform sending described second display data by described proxy server to described communication terminal.

As one preferred embodiment, described device can also comprise: the first call enquiry module, operational order receiver module and response trigger module.

Wherein, whether the first call enquiry module is used for, before described respond module returns response message by described proxy server to described communication terminal, inquiring about the current voice communication of described communication terminal and connecting with opposite end; Operational order receiver module is used for when the current voice communication of described communication terminal and opposite end are connected, connect with described opposite end, receive the operational order that described opposite end sends, described operational order is used to indicate and sends described first display data to described communication terminal; Response trigger module is used for according to described operational order, triggers described respond module and sends described first display data by described proxy server to described communication terminal.

As another preferred embodiment, described device can also comprise: the second call enquiry module, the second operation information sending module, control command receiver module and data send trigger module.

Wherein, whether the second call enquiry module, after operation information on described interactive interface of the user that receives described communication terminal at described operation information receiver module and sent by described proxy server, is inquired about the current voice communication of described communication terminal and is connected with opposite end; Second operation information sending module is used for, when the current voice communication of described communication terminal and opposite end are connected, connecting, described operation information is sent to described opposite end with described opposite end; The control command that control command receiver module sends according to described operation information for receiving described opposite end, described control command is used to indicate and sends described second display data to described communication terminal; Data send trigger module and are used for according to described control command, trigger described data transmission blocks and send the second display data by described proxy server to described communication terminal.

The processing unit for collaborative calling that the embodiment of the present invention provides can perform the processing method for collaborative calling that the embodiment of the present invention nine, ten or embodiment 11 provide, and possesses the corresponding functional module of manner of execution and beneficial effect.

Last it is noted that above each embodiment is only for illustration of technical scheme of the present invention, but not be limited; In embodiment preferred embodiment, be not limited, to those skilled in the art, the present invention can have various change and change.All do within spirit of the present invention and principle any amendment, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.

Claims (32)

1. a call processing method, is performed by communication terminal, it is characterized in that, comprising:
When communication terminal receives call request or sends calling, send connection request to opposite end server;
Receive the response message that described opposite end server sends according to described connection request, in described response message, carry the first display data, described first display data and described call request or the voice communication content of call setup sent corresponding;
Show the content viewable that described first display data is corresponding.
2. method according to claim 1, is characterized in that, before sending connection request to opposite end server, described method also comprises:
Generate number inquiry request, whether belong to super public number for inquiring about the called number of calling number or described communication terminal calls sending described call request, described super public number in voice call for communication terminal provides the telephone number of content viewable;
Described number inquiry request is sent to proxy server;
Receive the Query Result that described proxy server sends;
When described Query Result is described calling number or described called number belongs to super public number, generate connection request.
3. method according to claim 2, is characterized in that, sends connection request, comprising to opposite end server:
By described proxy server, send described connection request to the application server belonging to described calling number or described called number.
4. method according to claim 1, is characterized in that, shows the content viewable that described first display data is corresponding, comprising:
At least one in display interactive interface, picture, video and word.
5. method according to claim 4, is characterized in that, after display interactive interface, described method also comprises:
Obtain the operation information of user on described interactive interface, and send to described opposite end server;
Receive the second display data that described opposite end server returns, described second display data is corresponding with described operation information;
Show the content viewable that described second display data is corresponding.
6., according to the arbitrary described method of claim 1-5, it is characterized in that, before showing content viewable corresponding to described first display data, described method also comprises:
Judge described communication terminal whether frames connecting with headphone or whether use call hand-free function;
If described communication terminal frames connecting with headphone or use call hand-free function, then trigger the content viewable that described first display data of display is corresponding.
7. a call-processing arrangement, is configured in communication terminal, it is characterized in that, comprising:
Connection request sending module, during for receiving call request when communication terminal or sending calling, sends connection request to opposite end server;
Response message receiver module, for receiving the response message that described opposite end server sends according to described connection request, carry the first display data in described response message, described first display data and described call request or the voice communication content of call setup sent corresponding;
Display module, for showing content viewable corresponding to described first display data.
8. device according to claim 7, is characterized in that, described device also comprises:
Inquiry request generation module, for before sending connection request to opposite end server, generate number inquiry request, whether belong to super public number for inquiring about the called number of calling number or described communication terminal calls sending described call request, described super public number in voice call for communication terminal provides the telephone number of content viewable;
Inquiry request sending module, for being sent to proxy server by described number inquiry request;
Query Result receiver module, for receiving the Query Result that described proxy server sends;
Connection request generation module, for when described Query Result is described calling number or described called number belongs to super public number, generates connection request.
9. device according to claim 8, it is characterized in that, described connection request sending module, also for performing when communication terminal receives call request or sends calling, by described proxy server, send described connection request to the application server belonging to described calling number or described called number.
10. device according to claim 7, is characterized in that, described display module is used for performing:
At least one in display interactive interface, picture, video and word.
11. devices according to claim 10, is characterized in that, described device also comprises:
Operational processes module, for after described display module display interactive interface, obtains the operation information of user on described interactive interface, and sends to described application server;
Display data receiver module, for receiving the second display data that described application server returns, described second display data is corresponding with described operation information;
Described display module, for showing content viewable corresponding to described second display data.
12. according to the arbitrary described device of claim 7-11, and it is characterized in that, described device also comprises:
Sight judge module, before the content viewable corresponding at described first display data of described display module display, judges described communication terminal whether frames connecting with headphone or whether use call hand-free function;
Display trigger module, if for described communication terminal frames connecting with headphone or use call hand-free function, then trigger the content viewable that described first display data of described display module display is corresponding.
13. 1 kinds for the processing method of collaborative calling, are performed by proxy server, it is characterized in that, comprising:
The number inquiry request that received communication terminal sends, carries in described number inquiry request and sends the calling number of described call request or the called number of described communication terminal calls to described communication terminal;
Inquire about described calling number or whether described called number belongs to super public number, described super public number in voice call for communication terminal provides the telephone number of content viewable;
Query Result is sent to described communication terminal;
The connection request that received communication terminal sends, and be transmitted to described calling number or the application server belonging to described called number;
Receive the response message that described application server returns according to described connection request, and be transmitted to described communication terminal, carry display data in described response message, described display data and described call request or the voice communication content of call setup sent corresponding.
14. methods according to claim 13, is characterized in that, before the number inquiry request that received communication terminal sends, described method also comprises:
Receive the authentication request of described application server;
After certification is passed through, the telephone number of being served by described application server is preserved as super public number.
15. 1 kinds of processing unit for collaborative calling, are configured in proxy server, it is characterized in that, comprising:
Inquiry request receiver module, for the number inquiry request that received communication terminal sends, carries in described number inquiry request and sends the calling number of described call request or the called number of described communication terminal calls to described communication terminal;
Enquiry module, for inquiring about described calling number or whether described called number belongs to super public number, described super public number in voice call for communication terminal provides the telephone number of content viewable;
Result sending module, for sending to described communication terminal by Query Result;
Connection handling module, for the connection request that received communication terminal sends, and is transmitted to described calling number or the application server belonging to described called number;
Response processing module, for receiving the response message that described application server returns according to described connection request, and be transmitted to described communication terminal, carry display data in described response message, described display data and described call request or the voice communication content of call setup sent corresponding.
16. devices according to claim 15, is characterized in that, described device also comprises:
Authentication request receiver module, for before the number inquiry request of described inquiry request receiver module received communication terminal transmission, receives the authentication request of described application server;
Super public number preserves module, for after described application server certification is passed through, is preserved by the telephone number that described application server is served, using as described super public number for described communication terminal provides content viewable.
17. 1 kinds for the processing method of collaborative calling, are performed by application server, it is characterized in that, comprising:
The connection request that received communication terminal sends;
Return response message according to described connection request to described communication terminal, carry the first display data in described response message, the described first display data voice communication content current with described communication terminal is corresponding.
18. methods according to claim 17, is characterized in that, the connection request sent by proxy server received communication terminal, or return response message to described communication terminal.
19. methods according to claim 18, is characterized in that, before the connection request sent by proxy server received communication terminal, described method also comprises:
Send authentication request to described proxy server, preserve using the telephone number making described proxy server be served by described application server as super public number, described super public number is used for providing content viewable for described communication terminal.
20. methods according to claim 18 or 19, it is characterized in that, the first display data carried in described response message comprises at least one data in interactive interface, picture, video and word.
21. methods according to claim 20, is characterized in that, by described proxy server to after described communication terminal returns response message, described method also comprises:
Receive the operation information of user on described interactive interface that described communication terminal is sent by described proxy server;
Send the second display data by described proxy server to described communication terminal, described second display data is corresponding with described operation information.
22. methods according to claim 21, is characterized in that, after receiving user that described communication terminal sent by the described proxy server operation information on described interactive interface, described method also comprises:
Described operation information is sent to described opposite end;
Receive the control command that described opposite end sends according to described operation information, trigger to perform sending described second display data by described proxy server to described communication terminal.
23. methods according to claim 22, is characterized in that, before returning response message by described proxy server to described communication terminal, described method also comprises:
Inquire about the current voice communication of described communication terminal whether to connect with opposite end;
When the current voice communication of described communication terminal and opposite end are connected, connect with described opposite end, receive the operational order that described opposite end sends, described operational order is used to indicate and sends described first display data to described communication terminal;
According to described operational order, trigger and send described first display data by described proxy server to described communication terminal.
24. methods according to claim 22, is characterized in that, after receiving user that described communication terminal sent by the described proxy server operation information on described interactive interface, described method also comprises:
Inquire about the current voice communication of described communication terminal whether to connect with opposite end;
When the current voice communication of described communication terminal and opposite end are connected, connect with described opposite end, described operation information is sent to described opposite end;
Receive the control command that described opposite end sends according to described operation information, described control command is used to indicate and sends described second display data to described communication terminal;
According to described control command, trigger and send described second display data by described proxy server to described communication terminal.
25. 1 kinds of processing unit for collaborative calling, configuration in the application server, is characterized in that, comprising:
Connection request receiver module, for the connection request that received communication terminal sends;
Respond module, for returning response message according to described connection request to described communication terminal, carries the first display data in described response message, the described first display data voice communication content current with described communication terminal is corresponding.
26. devices according to claim 25, is characterized in that the connection request of described connection request receiver module specifically for being sent by proxy server received communication terminal;
Described respond module is specifically for returning response message by described proxy server to described communication terminal.
27. methods according to claim 26, is characterized in that, described device also comprises:
Authentication module, for described connection request receiver module by proxy server received communication terminal send connection request before, authentication request is sent to described proxy server, preserve using the telephone number making described proxy server be served by described application server as super public number, described super public number is used for providing content viewable for described communication terminal.
28. devices according to claim 26 or 27, it is characterized in that, the first display data carried in the described response message that described respond module returns comprises at least one data in interactive interface, picture, video and word.
29. devices according to claim 28, is characterized in that, described device also comprises:
Operation information receiver module, in described respond module by described proxy server to after described communication terminal returns response message, receive the operation information of user on described interactive interface that described communication terminal is sent by described proxy server;
Data transmission blocks, for sending the second display data by described proxy server to described communication terminal, described second display data is corresponding with described operation information.
30. devices according to claim 29, is characterized in that, described device also comprises:
First operation information sending module, after receive user that described communication terminal sent by the described proxy server operation information on described interactive interface at described operation information receiver module, sends described operation information to described opposite end;
Control command processing module, for receiving the control command that described opposite end sends according to described operation information, triggers to perform sending described second display data by described proxy server to described communication terminal.
31. devices according to claim 30, is characterized in that, described device also comprises:
Whether the first call enquiry module, before returning response message by described proxy server to described communication terminal in described respond module, inquire about the current voice communication of described communication terminal and connect with opposite end;
Operational order receiver module, for when the current voice communication of described communication terminal and opposite end are connected, connect with described opposite end, receive the operational order that described opposite end sends, described operational order is used to indicate and sends described first display data to described communication terminal;
Response trigger module, for according to described operational order, triggers described respond module and sends described first display data by described proxy server to described communication terminal.
32. devices according to claim 30, is characterized in that, described device also comprises:
Second call enquiry module, after receive user that described communication terminal sent by the described proxy server operation information on described interactive interface at described operation information receiver module, inquire about the current voice communication of described communication terminal and whether connect with opposite end;
Second operation information sending module, for when the current voice communication of described communication terminal and opposite end are connected, connects with described opposite end, described operation information is sent to described opposite end;
Control command receiver module, for receiving the control command that described opposite end sends according to described operation information, described control command is used to indicate and sends described second display data to described communication terminal;
Data send trigger module, for according to described control command, trigger described data transmission blocks and send described second display data by described proxy server to described communication terminal.
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