WO2016026309A1

WO2016026309A1 - Comment message processing method and apparatus

Info

Publication number: WO2016026309A1
Application number: PCT/CN2015/076357
Authority: WO
Inventors: 应贲
Original assignee: 中兴通讯股份有限公司
Priority date: 2014-08-20
Filing date: 2015-04-10
Publication date: 2016-02-25
Also published as: CN105373925A

Abstract

Provided are a comment message processing method and apparatus. The method comprises: receiving consumption information used for recording a consumption behaviour of a consumer; receiving a comment message from the consumer on the consumption behaviour corresponding to the consumption information; marking the comment message; and publishing the marked comment message. By means of the present invention, the problem in the related art that an offline real consumption behaviour of a user cannot be judged is solved, thereby achieving the effects of being able to judge the offline real consumption behaviour, effectively avoiding malicious comments and providing a basis for advocating a faithful and fair consumption market.

Description

Comment message processing method and device

Technical field

The present invention relates to the field of communications, and in particular to a method and apparatus for processing a comment message.

Background technique

After the rapid development of mobile communication networks, mobile-based applications have developed rapidly. Websites like public commentary that guide users based on big data are developing rapidly, but in the process of development, professional blackmailers are generated. They do not consume online merchants, but display their consumption behavior through photos and other forms, and then Conducting bad reviews and blackmail on merchants has caused adverse effects. The present invention is to solve the problem of actual determination of offline consumption behavior.

In the related art, the determination of the user's identity is generally performed by mobile phone short message verification. However, it is impossible to determine the actual consumption behavior of the merchants under the online business.

Therefore, in the related art, there is a problem that the user's offline actual consumption behavior cannot be determined.

Summary of the invention

The embodiment of the invention provides a method and a device for processing a comment message, so as to solve at least the problem that the offline consumption behavior of the user cannot be determined in the related art.

According to an aspect of the present invention, a comment message processing method is provided, comprising: receiving consumption information for recording a consumer's consumption behavior; and receiving the consumer to comment on the consumer behavior corresponding to the consumption information a comment message; marking the comment message; posting the tagged comment message.

In the embodiment of the present invention, the consumption information for recording the consumption behavior of the consumer is received by at least one of: scanning to a two-dimensional code carrying the consumption information; receiving through The field communication NFC mode transmits a radio frequency signal carrying the consumption information.

In the embodiment of the present invention, after the posted comment message is published, the method further includes: in the case of a comment message posted for one merchant, or a plurality of comment messages posted by a consumer to a merchant, The comment message and the corresponding consumption information are statistically obtained to obtain a statistical result; and the consumer or the merchant is processed according to the statistical result.

In the embodiment of the present invention, processing the consumer or the merchant according to the statistical result includes: determining whether a bad rating in a comment message published for a merchant reaches a first predetermined number; In the case, the merchant is determined to be a problem merchant.

In the embodiment of the present invention, processing the consumer or the merchant according to the statistical result includes: determining whether a bad rating in a comment message published by a consumer to a merchant reaches a second predetermined number; In the case of YES, the consumer is determined to be a malicious consumer.

According to another aspect of the present invention, a comment message processing apparatus is provided, comprising: a first receiving module configured to receive consumption information for recording a consumer's consumption behavior; and a second receiving module configured to receive the consumption a comment message commenting on the consumption behavior corresponding to the consumption information; a marking module configured to mark the comment message; and a publishing module configured to post the tagged comment message.

In the embodiment of the present invention, the first receiving module is further configured to receive the consumption information for recording the consumption behavior of the consumer by at least one of: scanning to carry the consumption The two-dimensional code of the information; receiving the radio frequency signal carrying the consumption information transmitted by the near field communication NFC mode.

In an embodiment of the present invention, the apparatus further includes: a statistics module configured to: in the case of a comment message posted for a merchant, or a comment message issued by a consumer to a merchant, the comment posted The message, and the corresponding consumption information are statistically obtained to obtain statistical results; and the processing module is configured to process the consumer or the merchant according to the statistical result.

In the embodiment of the present invention, the processing module includes: a first determining unit, configured to determine whether a bad rating in a comment message published for a merchant reaches a first predetermined number; and the first determining unit is configured to be in the first In the case where the judgment result of the judgment unit is YES, it is determined that the merchant is a problem merchant.

In the embodiment of the present invention, the processing module includes: a second determining unit, configured to determine whether a difference evaluation in a comment message published by a consumer to a merchant reaches a second predetermined number; and the second determining unit is configured to be in If the determination result of the second determining unit is yes, it is determined that the consumer is a malicious consumer.

Receiving, by the embodiment of the present invention, consumption information for recording a consumer behavior of the consumer; receiving a comment message that the consumer comments on the consumption behavior corresponding to the consumption information; marking the comment message The published comment message solves the problem that the relevant technology cannot determine the actual offline consumption behavior of the user, thereby achieving the determination of the offline actual consumption behavior and effectively avoiding malicious comments. To provide a foundation for advocating an honest and fair consumer market.

DRAWINGS

The accompanying drawings are intended to provide a further understanding of the embodiments of the embodiments of the invention Improper limitations. In the drawing:

1 is a flowchart of a comment message processing method according to an embodiment of the present invention;

2 is a block diagram showing the structure of a comment message processing apparatus according to an embodiment of the present invention;

3 is a block diagram showing a preferred structure of a comment message processing apparatus according to an embodiment of the present invention;

4 is a block diagram 1 of a preferred structure of a processing module 34 in a comment message processing apparatus according to an embodiment of the present invention;

5 is a block diagram 2 of a preferred structure of a processing module 34 in a comment message processing apparatus according to an embodiment of the present invention;

6 is a flow chart of a user's comment on a consumer behavior in accordance with an embodiment of the present invention;

7 is a flowchart of conducting a user return visit according to a threshold according to an embodiment of the present invention;

8 is a flowchart of malicious comments based on thresholds, in accordance with an embodiment of the present invention;

9 is a flow chart of a method of verifying real taxiing behavior in accordance with an embodiment of the present invention.

detailed description

Embodiments of the present invention will be described in detail below with reference to the accompanying drawings. It should be noted that the embodiments in the present application and the features in the embodiments may be combined with each other without conflict.

In the embodiment, a comment message processing method is provided. FIG. 1 is a flowchart of a comment message processing method according to an embodiment of the present invention. As shown in FIG. 1, the process includes the following steps:

Step S102, receiving consumption information for recording a consumer's consumption behavior;

Step S104: Receive a comment message that the consumer comments on the consumption behavior corresponding to the consumption information;

Step S106, marking the comment message;

In step S108, the marked comment message is published.

Through the above steps, the published comment message is a comment message that records the consumer's consumption behavior. Therefore, the authenticity of the comment message can be determined according to some real situations in the consumption information, and the comment message is correspondingly identified. Differentiating the comment message that does not correspond to the consumption information, compared with the method of using the direct comment message in the related art, not only solves the problem that the relevant offline real consumption behavior of the user cannot be determined in the related technology, thereby achieving the ability to The determination of the actual consumption behavior under the line, as well as effectively avoiding malicious comments, provides a basis for advocating an honest and fair consumer market.

The receiving the consumption information for recording the consumer's consumption behavior may be performed in various manners. For example, the consumption information for recording the consumer's consumption behavior may be received by scanning at least two dimensions carrying the consumption information. The code receives the radio frequency signal carrying the consumption information transmitted by the near field communication NFC mode.

In the embodiment of the present invention, after the marked comment message is published, the customer's or merchant's behavior may also be analyzed according to the published comment. For example, in a case where a comment message is posted for a merchant, or a consumer has a plurality of comment messages to a merchant, the published comment message and the corresponding consumption information are statistically obtained to obtain statistical results; Deal with consumers or businesses. For example, the following simple processing method may be adopted for processing the consumer or the merchant according to the statistical result: first, it is judged whether the bad rating in the comment message published for one merchant reaches the first predetermined number; if the judgment result is yes, Make sure the merchant is a problem merchant. For another example, the consumer or the merchant may also be processed according to the statistical result: first, it may be determined whether a bad rating in a comment message published by a consumer to a merchant reaches a second predetermined number; if the judgment result is yes, Consumers are malicious consumers.

In the embodiment, a comment message processing device is further provided, which is used to implement the above-mentioned embodiments and preferred embodiments, and has not been described again. As used below, the term "module" may implement a combination of software and/or hardware of a predetermined function. Although the apparatus described in the following embodiments is preferably implemented in software, hardware, or a combination of software and hardware, is also possible and contemplated.

2 is a structural block diagram of a comment message processing apparatus according to an embodiment of the present invention. As shown in FIG. 2, the apparatus includes a first receiving module 22, a second receiving module 24, a marking module 26, and a publishing module 28. The device is described.

The first receiving module 22 is configured to receive the consumption information for recording the consumption behavior of the consumer; the second receiving module 24 is connected to the first receiving module 22, and is configured to receive the consumer to perform the consumption behavior corresponding to the consumption information. A comment message of the comment; a tagging module 26, coupled to the second receiving module 24, configured to tag the comment message; a publishing module 28 coupled to the tagging module 26, configured to post the tagged comment message.

The first receiving module 22 is further configured to receive, by at least one of the following manners, consumption information for recording a consumer's consumption behavior: scanning to a two-dimensional code carrying the consumption information, and receiving the NFC transmission by the near field communication A radio frequency signal carrying consumer information.

FIG. 3 is a block diagram of a preferred structure of a comment message processing apparatus according to an embodiment of the present invention. As shown in FIG. 3, the apparatus includes a statistic module 32 and a processing module 34, in addition to all the modules shown in FIG. The device is described.

The statistics module 32 is connected to the publishing module 28, and is set to be a comment message for a merchant, or a comment message issued by a consumer to a merchant, a comment message for the publication, and a corresponding consumption. The information is statistically obtained to obtain statistical results; the processing module 34 is connected to the statistics module 32, and is configured to process the consumer or the merchant according to the statistical result.

4 is a block diagram of a preferred structure of the processing module 34 in the comment message processing apparatus according to an embodiment of the present invention. As shown in FIG. 4, the processing module 34 includes a first determining unit 42 and a first determining unit 44. Processing module 34 is described.

The first determining unit 42 is configured to determine whether the difference in the comment message published for one merchant reaches a first predetermined number; the first determining unit 44 is connected to the first determining unit 42 and configured to be in the first determining unit. If the result of the determination is yes, it is determined that the merchant is a problem merchant.

FIG. 5 is a block diagram of a preferred structure of the processing module 34 in the comment message processing apparatus according to an embodiment of the present invention. As shown in FIG. 5, the processing module 34 includes a second determining unit 52 and a second determining unit 54. Processing module 34 is described.

The second determining unit 52 is configured to determine whether a bad rating in a comment message published by a consumer to a merchant reaches a second predetermined number; the second determining unit 54 is connected to the second determining unit 52, and is set to be in the second In the case where the judgment result of the judgment unit is YES, it is determined that the consumer is a malicious consumer.

In view of the above problems in the related art, in the present embodiment, the mobile terminal based on the related art generally has a camera. After the user consumes, he will receive the list ticket (non-invoice), and the user will use the generated time, consumption amount, merchant code and user registration information on the front side of the ticket to generate an encrypted QR code after calculation. The APP scans the two-dimensional code and uploads the two-dimensional code data. The server side parses the two-dimensional code data and saves it, thereby determining the occurrence of the user's real consumption behavior.

After the data is stored, a database is formed by recording the behavior of multiple user consumption. On the basis of a certain number of samples, if the user's bad rate is lower than a certain threshold, a manual return visit is initiated; if the user's bad rate is below a certain threshold, it is considered to be a potential malicious consumer.

The following description will be made in conjunction with the preferred embodiments.

Preferred embodiment 1

The following is a website by the consumer review. After the consumer downloads the hotel online, the follow-up consumer can refer to the previous consumer's review, so as to correctly select the appropriate merchant for consumption.

In the related art process, after logging in with an account, the user can evaluate the offline merchant without the existence of a judgment process of consumption. For example, it can be described in the following schematic manner: start → user login website → user fill in comment information → end. Occupational blackmailers can use this process to threaten merchants in the absence of consumption, to be rated as a threat, and to require merchants to give certain economic bribes.

The following is the review process after the transformation, which increases the verification of user consumption behavior and guarantees the interests of real users and merchants. FIG. 6 is a flowchart of a user's comment on a consumer behavior according to an embodiment of the present invention. As shown in FIG. 6, the process includes the following steps:

Step S602, a user consumption behavior is generated;

Step S604, a restaurant prints a consumer consumption list, and generates a two-dimensional code according to the consumption information, the merchant code, and the consumption time;

Step S606, the mobile phone client scans the two-dimensional code, and generates encrypted information in combination with the user information;

Step S608, the user uploads the encrypted information just generated while uploading the evaluation message;

Step S610, storing user evaluation and user consumption information.

The following is an application after user data logging. After the user data is collected, as an online website, data integration of the consumer's consumption can be performed according to the collected user consumption information and historical consumption. First, the user returns according to the threshold A, thereby obtaining the first-hand data of the user's bad impression on the restaurant. FIG. 7 is a flowchart of performing user returning according to a threshold according to an embodiment of the present invention. As shown in FIG. 7, the process includes the following steps:

Step S702, starting;

Step S704, determining whether a user's bad rate is lower than the threshold A, if the determination result is yes, proceeding to step S706, otherwise continuing to determine whether the user bad rating is lower than the threshold A;

Step S706, it is determined whether the user comment sample is greater than the threshold B, if the determination result is yes, proceed to step S708;

In step S708, a user return visit is initiated.

When the user's bad evaluation rate threshold is lower than C, and the user is recorded as a return visit, the user is listed as a blacklist of suspected malicious comments; if there is no return visit, the return visit is arranged. FIG. 8 is a flowchart of malicious commenting according to a threshold according to an embodiment of the present invention. As shown in FIG. 8, the process includes the following steps:

Step S802, starting;

Step S804, determining whether the difference evaluation rate of a certain user is lower than the threshold C (C<A), if the determination result is yes, proceeding to step S806, otherwise returning to determine whether the user's bad evaluation is lower than the threshold C;

Step S806, it is determined whether the user has made a return visit, if the determination result is yes, proceeds to step S808, otherwise proceeds to step S810;

Step S808, determining that the user has a malicious evaluation suspect;

Step S810, performing a user return visit;

Step S812, ending.

Preferred embodiment 2

Currently, taxi software does not have a system to identify the rate of hitters. The taxi driver can book the passenger car through the taxi software, and then cancel the order when the driver number is known. In the case that the consumption does not occur, the driver is maliciously evaluated in the evaluation system of the taxi software, and the driver has nowhere to complain. For example, there may be the following taxi scenarios: start → user call car → driver should drive → user cancel order by number → malicious bad review → end. In the present embodiment, a method for verifying the actual taxi behavior is provided. FIG. 9 is a flowchart of a method for verifying the actual taxi behavior according to an embodiment of the present invention. As shown in FIG. 9, the process includes The following steps:

Step S902, user consumption behavior is generated;

Step S904, the driver uses the mobile phone to present the two-dimensional code generated after the order is completed, and the two-dimensional code includes the driver information of the order information amount occurrence time;

In step S906, the mobile client scans the two-dimensional code. And generating encrypted information in combination with user information;

Step S908, the user uploads the encrypted message just generated while uploading the evaluation message;

Step S910, storing user evaluation and user consumption information.

Therefore, after the big data is generated, the driver can also identify malicious users.

It should be noted that in some scenarios, it is necessary to protect the situation that looks like a strong and weak. For example, telecom companies and banks generally provide a salesman evaluation system. Of course, at this stage, general enterprises will not pay attention to the evaluation system; if they pay attention to it, there will be a case where the user threatens the malicious evaluation of the salesman; secondly, the salesman takes the initiative to brush. Evaluation of the situation. Applying the above processing method can effectively reduce the occurrence of such behavior.

Through the above embodiments and the preferred embodiments, the identity verification is performed by using the two-dimensional code, because the generation of the two-dimensional code is simple, and the modification cost to the existing system is relatively low. Using the above-mentioned processing method, after the merchant is maliciously badly evaluated by the malicious consumer, the complaint can be made through the normal channel; and the website can conduct more fair and effective arbitration through collecting the big data of the user and appealing to the merchant.

Obviously, those skilled in the art should understand that the above modules or steps of the embodiments of the present invention can be implemented by a general computing device, which can be concentrated on a single computing device or distributed in multiple computing devices. Alternatively, they may be implemented by program code executable by the computing device such that they may be stored in the storage device by the computing device and, in some cases, may be different from The steps shown or described are performed sequentially, or they are separately fabricated into individual integrated circuit modules, or a plurality of modules or steps thereof are fabricated into a single integrated circuit module. Thus, embodiments of the invention are not limited to any specific combination of hardware and software.

The above description is only the preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.

Industrial applicability

As described above, through the above embodiments and the preferred embodiments, the related art has the problem that the offline consumption behavior of the user cannot be determined, thereby achieving the determination of the actual consumption behavior under the line, and effectively Avoid malicious comments and provide a foundation for advocating an honest and fair consumer market.

Claims

A method for processing a comment message, comprising:

Receiving consumption information for recording consumer consumption behavior;

Receiving a comment message that the consumer comments on the consumption behavior corresponding to the consumption information;

Marking the comment message;

Post the marked comment message.
The method of claim 1, wherein the consumption information for recording the consumption behavior of the consumer is received by at least one of:

Scanning to a two-dimensional code carrying the consumption information;

Receiving a radio frequency signal carrying the consumption information transmitted by the near field communication NFC mode.
The method of claim 1, wherein after the posted comment message is published, the method further comprises:

In the case of a comment message posted for a merchant, or a plurality of comment messages posted by a consumer to a merchant, the published comment message and the corresponding consumption information are statistically obtained to obtain statistical results;

Processing the consumer or the merchant based on the statistical results.
The method of claim 3 wherein processing the consumer or the merchant in accordance with the statistical result comprises:

Determining whether the bad rating in the comment message published for one merchant reaches the first predetermined number;

In the case where the judgment result is YES, it is determined that the merchant is a problem merchant.
The method of claim 3 wherein processing the consumer or the merchant in accordance with the statistical result comprises:

Determining whether a bad review in a comment message posted by a consumer to a merchant reaches a second predetermined number;

In the case where the judgment result is YES, it is determined that the consumer is a malicious consumer.
A comment message processing apparatus comprising:

a first receiving module, configured to receive consumption information for recording a consumer's consumption behavior;

a second receiving module, configured to receive a comment message that the consumer comments on the consumption behavior corresponding to the consumption information;

a marking module configured to mark the comment message;

A publishing module is set to publish the marked comment message.
The apparatus of claim 6, wherein the first receiving module is further configured to receive the consumption information for recording the consumer behavior of the consumer by at least one of:

Scanning to a two-dimensional code carrying the consumption information;

Receiving a radio frequency signal carrying the consumption information transmitted by the near field communication NFC mode.
The apparatus of claim 6 further comprising:

The statistic module is configured to, in the case of a comment message posted for a merchant, or a plurality of comment messages posted by a consumer to a merchant, perform statistics on the published comment message and the corresponding consumption information to obtain statistical results. ;

The processing module is configured to process the consumer or the merchant according to the statistical result.
The apparatus of claim 8 wherein said processing module comprises:

a first determining unit, configured to determine whether a bad rating in the comment message published for one merchant reaches a first predetermined number;

The first determining unit is configured to determine that the merchant is a problem merchant if the determination result of the first determining unit is YES.
The apparatus of claim 8 wherein said processing module comprises:

a second determining unit, configured to determine whether a bad rating in a comment message published by a consumer to a merchant reaches a second predetermined number;

The second determining unit is configured to determine that the consumer is a malicious consumer if the determination result of the second determining unit is YES.