CN105373925A - Comment message processing method and device - Google Patents
Comment message processing method and device Download PDFInfo
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- CN105373925A CN105373925A CN201410413678.2A CN201410413678A CN105373925A CN 105373925 A CN105373925 A CN 105373925A CN 201410413678 A CN201410413678 A CN 201410413678A CN 105373925 A CN105373925 A CN 105373925A
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- consumer
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
Abstract
The invention provides a comment message processing method and device. The method comprises the steps: receiving consumption information for recording consumption behaviors of a consumer; receiving a comment message, written by the consumer, about one consumption behavior corresponding to the consumption information; marking the comment message; and publishing the marked comment message. In terms of the prior art, actual off-line consumption behaviors of a user cannot be judged, however, the comment message processing method and device solve the above problem. In this way, the comment message processing method and device can judge actual off-line consumption behaviors, effectively prevent hostile comments, and provide a basis for developing a trustful and fair consumer market.
Description
Technical field
The present invention relates to the communications field, in particular to one comment message treatment method and device.
Background technology
After mobile communications network develops rapidly, the application based on mobile phone develops rapidly.Similar masses' comment such website development of guiding based on large data thus to user rapidly, but in evolution, occupation blackmail person create, they descend trade company not consume online, but the consumer behavior of oneself is shown by forms such as photos, then trade company is differed from and comment blackmail, cause baneful influence.The present invention is exactly this problem of actual judgement in order to solve consumer behavior under line.
In the related, the judgement of user identity is generally undertaken by mobile phone short message verification.But cannot judge that user descends the true consumption behavior of trade company online.
Therefore, in the related, there is the problem that cannot judge true consumption behavior under the line of user.
Summary of the invention
The invention provides a kind of comment message treatment method and device, at least to solve in correlation technique, there is the problem that cannot judge true consumption behavior under the line of user.
According to an aspect of the present invention, providing a kind of comment message treatment method, comprising: the consumption information receiving the consumer behavior for recording consumer; Receive the described consumer pair comment message that the described consumer behavior corresponding with described consumption information is commented on; Described comment message is marked; Deliver the described comment message that marked.
Preferably, in the following manner one of at least, the described consumption information of the described consumer behavior for recording described consumer is received: scan the Quick Response Code carrying described consumption information; Receive the radiofrequency signal carrying described consumption information transmitted by near-field communication NFC mode.
Preferably, after delivering the described comment message that marked, also comprise: the comment message delivered for a businessman, or when a consumer is multiple to the comment message that a businessman delivers, to the described comment message delivered, and the consumption information of correspondence carries out statistics acquisition statistics; According to described statistics, described consumer or described businessman are processed.
Preferably, carry out process according to described statistics to described consumer or described businessman to comprise: judge the difference in the comment message delivered for a businessman comments whether reach the first predetermined quantity; When judged result is for being, determine that described businessman is problem businessman.
Preferably, carry out process according to described statistics to described consumer or described businessman to comprise: judge the difference in the comment message that a consumer delivers a businessman comments whether reach the second predetermined quantity; When judged result is for being, determine that described consumer is for malicious consumer.
According to a further aspect in the invention, providing a kind of comment message processing apparatus, comprising: the first receiver module, for receiving the consumption information of the consumer behavior for recording consumer; Second receiver module, for receiving the described consumer pair comment message that the described consumer behavior corresponding with described consumption information is commented on; Mark module, for marking described comment message; Publication module, for delivering the described comment message that marked.
Preferably, described first receiver module, also in the following manner one of at least, receives the described consumption information of the described consumer behavior for recording described consumer: scan the Quick Response Code carrying described consumption information; Receive the radiofrequency signal carrying described consumption information transmitted by near-field communication NFC mode.
Preferably, this device also comprises: statistical module, for the comment message delivered for a businessman, or when a consumer is multiple to the comment message that a businessman delivers, to the described comment message delivered, and the consumption information of correspondence carries out statistics acquisition statistics; Processing module, for processing described consumer or described businessman according to described statistics.
Preferably, described processing module comprises: the first judging unit, for judging the difference in the comment message delivered for a businessman comments whether reach the first predetermined quantity; First determining unit, for when the judged result of described first judging unit is for being, determines that described businessman is problem businessman.
Preferably, described processing module comprises: the second judging unit, for judging the difference in the comment message that a consumer delivers a businessman comments whether reach the second predetermined quantity; Second determining unit, for when the judged result of described second judging unit is for being, determines that described consumer is for malicious consumer.
By the present invention, adopt the consumption information of the consumer behavior received for recording consumer; Receive the described consumer pair comment message that the described consumer behavior corresponding with described consumption information is commented on; Described comment message is marked; Deliver the described comment message that marked, solve in correlation technique, the problem that existence cannot judge true consumption behavior under the line of user, and then reach and can judge true consumption behavior under line, and effectively avoid malice comment, for advocating sincerity, just consumption market provide basis effect.
Accompanying drawing explanation
Accompanying drawing described herein is used to provide a further understanding of the present invention, and form a application's part, schematic description and description of the present invention, for explaining the present invention, does not form inappropriate limitation of the present invention.In the accompanying drawings:
Fig. 1 is the process flow diagram of the comment message treatment method according to the embodiment of the present invention;
Fig. 2 is the structured flowchart of the comment message processing apparatus according to the embodiment of the present invention;
Fig. 3 is the preferred structure block diagram of the comment message processing apparatus according to the embodiment of the present invention;
Fig. 4 is the preferred structure block diagram one of processing module 34 in the comment message processing apparatus according to the embodiment of the present invention;
Fig. 5 is the preferred structure block diagram two of processing module 34 in the comment message processing apparatus according to the embodiment of the present invention;
Fig. 6 is to the process flow diagram delivering comment of consumer behavior according to the user of the embodiment of the present invention;
Fig. 7 is the process flow diagram carrying out user's return visit according to threshold value according to the embodiment of the present invention;
Fig. 8 is the process flow diagram carrying out malice comment according to threshold value according to the embodiment of the present invention;
Fig. 9 is the process flow diagram of behavioral approach of truly calling a taxi according to the checking of the embodiment of the present invention.
Embodiment
Hereinafter also describe the present invention in detail with reference to accompanying drawing in conjunction with the embodiments.It should be noted that, when not conflicting, the embodiment in the application and the feature in embodiment can combine mutually.
Provide a kind of comment message treatment method in the present embodiment, Fig. 1 is the process flow diagram of the comment message treatment method according to the embodiment of the present invention, and as shown in Figure 1, this flow process comprises the steps:
Step S102, receives the consumption information of the consumer behavior for recording consumer;
Step S104, receives the comment message that consumer's pair consumer behavior corresponding with consumption information is commented on;
Step S106, marks comment message;
Step S108, delivers the comment message that marked.
Pass through above-mentioned steps, the comment message delivered is the comment message with the consumer behavior that have recorded consumer, therefore, the true and false commenting on message can be judged according to some truths in consumption information, and comment message is identified accordingly, to distinguish not corresponding with consumption information comment message, relative to the mode adopting directly comment message to deliver in correlation technique, not only solve in correlation technique, the problem that existence cannot judge true consumption behavior under the line of user, and then reach and can judge true consumption behavior under line, and effectively avoid malice comment, for advocating sincerity, just consumption market provides the effect on basis.
The consumption information received for the consumer behavior of recording consumer can adopt various ways, such as, in the following manner one of at least, the consumption information of the consumer behavior for recording consumer can be received: scan carry consumption information Quick Response Code, receive the radiofrequency signal carrying consumption information transmitted by near-field communication NFC mode.
Preferably, after delivering the comment message that marked, customer analysis can also be carried out according to making comments to the behavior of consumer or businessman.Illustrate, the comment message delivered for a businessman, or when a consumer is multiple to the comment message that a businessman delivers, to the comment message delivered, and the consumption information of correspondence carries out statistics acquisition statistics; According to statistics, consumer or businessman are processed.Such as, according to statistics, process is carried out to consumer or businessman and can adopt following comparatively simple processing mode: first judge the difference in the comment message delivered for a businessman comments whether reach the first predetermined quantity; When judged result is for being, determine that businessman is problem businessman.Again such as, can also process consumer or businessman according to statistics: first can judge the difference in the comment message that a consumer delivers a businessman comments whether reach the second predetermined quantity; When judged result is for being, determine that consumer is malicious consumer.
Additionally provide a kind of comment message processing apparatus in the present embodiment, this device is used for realizing above-described embodiment and preferred implementation, has carried out repeating no more of explanation.As used below, term " module " can realize the software of predetermined function and/or the combination of hardware.Although the device described by following examples preferably realizes with software, hardware, or the realization of the combination of software and hardware also may and conceived.
Fig. 2 is the structured flowchart of the comment message processing apparatus according to the embodiment of the present invention, and as shown in Figure 2, this device comprises the first receiver module 22, second receiver module 24, mark module 26 and publication module 28, is described below to this device.
First receiver module 22, for receiving the consumption information of the consumer behavior for recording consumer; Second receiver module 24, is connected to above-mentioned first receiver module 22, for receiving the comment message that consumer's pair consumer behavior corresponding with consumption information is commented on; Mark module 26, is connected to above-mentioned second receiver module 24, for marking comment message; Publication module 28, is connected to above-mentioned mark module 26, for delivering the comment message that marked.
This first receiver module 22, also in the following manner one of at least, receive the consumption information of the consumer behavior for recording consumer: scan carry consumption information Quick Response Code, receive the radiofrequency signal carrying consumption information transmitted by near-field communication NFC mode.
Fig. 3 is the preferred structure block diagram of the comment message processing apparatus according to the embodiment of the present invention, and as shown in Figure 3, this device, except comprising all modules shown in Fig. 2, also comprises statistical module 32 and processing module 34, is described below to this device.
Statistical module 32, for the comment message delivered for a businessman, or when a consumer is multiple to the comment message that a businessman delivers, to the comment message delivered, and the consumption information of correspondence carries out statistics acquisition statistics; Processing module 34, is connected to above-mentioned statistical module 32, for processing consumer or businessman according to statistics.
Fig. 4 is the preferred structure block diagram one of processing module 34 in the comment message processing apparatus according to the embodiment of the present invention, and as shown in Figure 4, this processing module 34 comprises the first judging unit 42 and the first determining unit 44, is described below to this processing module 34.
First judging unit 42, for judging the difference in the comment message delivered for a businessman comments whether reach the first predetermined quantity; First determining unit 44, is connected to above-mentioned first judging unit 42, for when the judged result of the first judging unit is for being, determines that businessman is problem businessman.
Fig. 5 is the preferred structure block diagram two of processing module 34 in the comment message processing apparatus according to the embodiment of the present invention, and as shown in Figure 5, this processing module 34 comprises the second judging unit 52 and the second determining unit 54, is described below to this processing module 34.
Second judging unit 52, for judging the difference in the comment message that a consumer delivers a businessman comments whether reach the second predetermined quantity; Second determining unit 54, is connected to above-mentioned second judging unit 52, for when the judged result of the second judging unit is for being, determines that consumer is malicious consumer.
For the problems referred to above in correlation technique, in the present embodiment, general all with camera based on the mobile terminal in correlation technique.Inventory receipt (non-invoice) can be received after customer consumption, in receipt front by the generation time of consumer consumption behavior, spending amount, trade company's coding and the log-on message of user, after calculating, produce a Quick Response Code encrypted, user uses APP scan this Quick Response Code and upload two-dimensional code data.Server end is resolved two-dimensional code data and is preserved, thus determined the generation of user's true consumption behavior.
After data store, by defining database to the record of repeatedly consumer consumption behavior.On the basis of certain sample number, if user's difference comments rate lower than certain threshold value, then start artificial return visit; If user's difference comments rate lower than certain threshold value, think potential malicious consumer.
Be described below in conjunction with preferred embodiment.
Preferred embodiment 1
Be below one and comment on website by consumer.Consumer goes to restaurant online after consumption and comments on, and subsequent consumption person can with reference to the comment situation of consumer above, thus the suitable businessman of correct selection consumes.
In the flow process of correlation technique, user, after use Account Logon, can evaluate this Xian Xia trade company, and there is not the decision process that whether there is consumption.Such as, the mode of following signal can be adopted to describe: beginning → user Website login → user fills in comment information → end.Occupation blackmail person just can utilize this flow process, threatens trade company when not consuming, and is chosen as coerces with difference, requires that trade company gives certain economy and bribes.
Be below improved comment flow process, add the checking of consumer consumption behavior, ensure that the interests of real user and trade company.Fig. 6 is that as shown in Figure 6, this flow process comprises the steps: according to the user of the embodiment of the present invention to the process flow diagram delivering comment of consumer behavior
Step S602, consumer consumption behavior produces;
Step S604, certain restaurant prints consumer spending inventory, produces Quick Response Code according to consumption information, trade company's coding and consumption time;
Step S606, cell-phone customer terminal scanning Quick Response Code, and produce enciphered message in conjunction with user profile;
Step S608, user uploads the enciphered message just now generated while uploading and evaluating message;
Step S610, stores user and evaluates and customer consumption information.
It is below an application after user data record.After user data collection is complete, Data Integration can be carried out according to the customer consumption information collected, historical consume situation to the consumption of consumer as an online website.First carry out user's return visit according to threshold value A, thus obtain user to the proficiency data of the bad impression in restaurant.Fig. 7 is the process flow diagram carrying out user's return visit according to threshold value according to the embodiment of the present invention, and as shown in Figure 7, this flow process comprises the steps:
Step S702, starts;
Whether step S704, judging that certain user difference comments rate whether lower than threshold value A, when judged result is for being, entering step S706, otherwise continue to judge that this user differs from and comment lower than this threshold value A;
Step S706, judging whether user comment sample is greater than threshold value B, when judged result is for being, entering step S708;
Step S708, carries out user's return visit.
When the difference of user comments rate threshold value lower than C time, being recorded to again this user did return visit simultaneously, then user be classified as and there is malice comment suspicion blacklist; If do not paid a return visit, arranged to pay a return visit.Fig. 8 is the process flow diagram carrying out malice comment according to threshold value according to the embodiment of the present invention, and as shown in Figure 8, this flow process comprises the steps:
Step S802, starts;
Step S804, judging that the difference of certain user comments rate whether lower than threshold value C (C < A), when judged result is for being, entering step S806, otherwise returns and judge that the difference of this user is commented whether lower than threshold value C;
Step S806, judges whether user did return visit, when judged result is for being, enters step S808, otherwise enter step S810;
Step S808, determines that user exists malice evaluation suspicion;
Step S810, carries out user's return visit;
Step S812, terminates.
Preferred embodiment 2
At present, software neither one system of calling a taxi screens the yield of the person of calling a taxi.The person of calling a taxi by the predetermined minibus of software of calling a taxi, then when knowing driver's number, can cancel an order, and in the nonevent situation of consumption, in the evaluation system of software of calling a taxi, carries out malice evaluation to driver, and driver has and suffers from not having place and tell.Such as, following sight of calling a taxi can be there is: beginning → user chauffeur → driver answer car → user by number cancel an order → malice poorly comments → terminates.Comment for above-mentioned malice is poor, in the present embodiment, provide a kind of method verifying behavior of truly calling a taxi, Fig. 9 is the process flow diagram of behavioral approach of truly calling a taxi according to the checking of the embodiment of the present invention, and as shown in Figure 9, this flow process comprises the steps:
Step S902, consumer consumption behavior produces;
Step S904, driver use mobile phone show order complete after the Quick Response Code of generation, this Quick Response Code comprises sequence information amount of money time of origin driver information etc.;
Step S906, cell-phone customer terminal scanning Quick Response Code.And produce enciphered message in conjunction with user profile;
Step S908, user uploads the enciphered message just now generated while uploading and evaluating message;
Step S910, stores user and evaluates and customer consumption information.
Therefore, after large data produce, driver can also screen malicious user.
It should be noted that, in some scenarios, need protection to seem the situation of surging weak tendency person actually.Such as, telecommunications enterprise, bank generally all can provide business personnel's evaluation system, certain present stage general enterprises can not pay attention to this evaluation system; If after paying attention to, there is user for a moment and threaten the poor situation about commenting of business personnel's malice; Second there is business personnel and initiatively brush situation about evaluating.Apply above-mentioned disposal route, effectively can reduce the generation of this behavior.
By above-described embodiment and preferred implementation, by using Quick Response Code to carry out authentication, because Quick Response Code produces simple, simultaneously lower to the improvement cost of existing system.Use above-mentioned processing mode, businessman by malicious consumer malice poor comment after, can be appealed by normal channels; And more just effective arbitration by the collection to the large data of user, for the complaint of businessman, can be carried out in website.
Obviously, those skilled in the art should be understood that, above-mentioned of the present invention each module or each step can realize with general calculation element, they can concentrate on single calculation element, or be distributed on network that multiple calculation element forms, alternatively, they can realize with the executable program code of calculation element, thus, they can be stored and be performed by calculation element in the storage device, and in some cases, step shown or described by can performing with the order be different from herein, or they are made into each integrated circuit modules respectively, or the multiple module in them or step are made into single integrated circuit module to realize.Like this, the present invention is not restricted to any specific hardware and software combination.
The foregoing is only the preferred embodiments of the present invention, be not limited to the present invention, for a person skilled in the art, the present invention can have various modifications and variations.Within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. comment on a message treatment method, it is characterized in that, comprising:
Receive the consumption information of the consumer behavior for recording consumer;
Receive the described consumer pair comment message that the described consumer behavior corresponding with described consumption information is commented on;
Described comment message is marked;
Deliver the described comment message that marked.
2. method according to claim 1, is characterized in that, in the following manner one of at least, receives the described consumption information of the described consumer behavior for recording described consumer:
Scan the Quick Response Code carrying described consumption information;
Receive the radiofrequency signal carrying described consumption information transmitted by near-field communication NFC mode.
3. method according to claim 1, is characterized in that, after delivering the described comment message that marked, also comprises:
The comment message delivered for a businessman, or when a consumer is multiple to the comment message that a businessman delivers, to the described comment message delivered, and the consumption information of correspondence carries out statistics acquisition statistics;
According to described statistics, described consumer or described businessman are processed.
4. method according to claim 3, is characterized in that, carries out process comprise according to described statistics to described consumer or described businessman:
Judge the difference in the comment message delivered for a businessman comments whether reach the first predetermined quantity;
When judged result is for being, determine that described businessman is problem businessman.
5. method according to claim 3, is characterized in that, carries out process comprise according to described statistics to described consumer or described businessman:
Judge the difference in the comment message that a consumer delivers a businessman comments whether reach the second predetermined quantity;
When judged result is for being, determine that described consumer is for malicious consumer.
6. comment on a message processing apparatus, it is characterized in that, comprising:
First receiver module, for receiving the consumption information of the consumer behavior for recording consumer;
Second receiver module, for receiving the described consumer pair comment message that the described consumer behavior corresponding with described consumption information is commented on;
Mark module, for marking described comment message;
Publication module, for delivering the described comment message that marked.
7. device according to claim 6, is characterized in that, described first receiver module, also in the following manner one of at least, receives the described consumption information of the described consumer behavior for recording described consumer:
Scan the Quick Response Code carrying described consumption information;
Receive the radiofrequency signal carrying described consumption information transmitted by near-field communication NFC mode.
8. device according to claim 6, is characterized in that, also comprises:
Statistical module, for the comment message delivered for a businessman, or when a consumer is multiple to the comment message that a businessman delivers, to the described comment message delivered, and the consumption information of correspondence carries out statistics acquisition statistics;
Processing module, for processing described consumer or described businessman according to described statistics.
9. device according to claim 8, is characterized in that, described processing module comprises:
First judging unit, for judging the difference in the comment message delivered for a businessman comments whether reach the first predetermined quantity;
First determining unit, for when the judged result of described first judging unit is for being, determines that described businessman is problem businessman.
10. device according to claim 8, is characterized in that, described processing module comprises:
Second judging unit, for judging the difference in the comment message that a consumer delivers a businessman comments whether reach the second predetermined quantity;
Second determining unit, for when the judged result of described second judging unit is for being, determines that described consumer is for malicious consumer.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410413678.2A CN105373925A (en) | 2014-08-20 | 2014-08-20 | Comment message processing method and device |
| PCT/CN2015/076357 WO2016026309A1 (en) | 2014-08-20 | 2015-04-10 | Comment message processing method and apparatus |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410413678.2A CN105373925A (en) | 2014-08-20 | 2014-08-20 | Comment message processing method and device |
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| CN105373925A true CN105373925A (en) | 2016-03-02 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201410413678.2A Pending CN105373925A (en) | 2014-08-20 | 2014-08-20 | Comment message processing method and device |
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| CN (1) | CN105373925A (en) |
| WO (1) | WO2016026309A1 (en) |
Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110766461A (en) * | 2019-10-22 | 2020-02-07 | 杭州蓝诗网络科技有限公司 | Automatic return evaluation system of shopping platform |
| CN111415230B (en) * | 2020-04-28 | 2023-05-02 | 中国联合网络通信集团有限公司 | Comment method and comment device |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101334776A (en) * | 2007-06-29 | 2008-12-31 | 北京天映创通科技发展有限公司 | Method and system for inquiring and playing commercial articles associated multimedia information |
| CN101908184A (en) * | 2009-06-04 | 2010-12-08 | 维鹏信息技术(上海)有限公司 | Control method and system for distributing information through multiple associated terminals |
| CN102054254A (en) * | 2010-12-15 | 2011-05-11 | 汤溪蔚 | Method and system for obtaining brand sequence and guiding brand consumption by Internet survey |
| EP3134857A2 (en) * | 2011-05-12 | 2017-03-01 | Imidus Technologies, Inc. | Point-of-sale system using prepaid/gift card network |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP5589685B2 (en) * | 2010-09-06 | 2014-09-17 | ソニー株式会社 | Information processing apparatus and method, and program |
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2014
- 2014-08-20 CN CN201410413678.2A patent/CN105373925A/en active Pending
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2015
- 2015-04-10 WO PCT/CN2015/076357 patent/WO2016026309A1/en active Application Filing
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101334776A (en) * | 2007-06-29 | 2008-12-31 | 北京天映创通科技发展有限公司 | Method and system for inquiring and playing commercial articles associated multimedia information |
| CN101908184A (en) * | 2009-06-04 | 2010-12-08 | 维鹏信息技术(上海)有限公司 | Control method and system for distributing information through multiple associated terminals |
| CN102054254A (en) * | 2010-12-15 | 2011-05-11 | 汤溪蔚 | Method and system for obtaining brand sequence and guiding brand consumption by Internet survey |
| EP3134857A2 (en) * | 2011-05-12 | 2017-03-01 | Imidus Technologies, Inc. | Point-of-sale system using prepaid/gift card network |
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| WO2016026309A1 (en) | 2016-02-25 |
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