WO2015145525A1 - Information processing device, information processing method, and program - Google Patents

Information processing device, information processing method, and program Download PDF

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Publication number
WO2015145525A1
WO2015145525A1 PCT/JP2014/057993 JP2014057993W WO2015145525A1 WO 2015145525 A1 WO2015145525 A1 WO 2015145525A1 JP 2014057993 W JP2014057993 W JP 2014057993W WO 2015145525 A1 WO2015145525 A1 WO 2015145525A1
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Prior art keywords
review
information
breakfast
dinner
accommodation
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PCT/JP2014/057993
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French (fr)
Japanese (ja)
Inventor
貴幸 大浦
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楽天株式会社
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Priority to PCT/JP2014/057993 priority Critical patent/WO2015145525A1/en
Priority to JP2015516925A priority patent/JP5827447B1/en
Publication of WO2015145525A1 publication Critical patent/WO2015145525A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to an information processing apparatus capable of accepting posting of a review on a facility of a user who uses an accommodation facility, an information processing method and a program in the information processing apparatus.
  • accommodation facility reservation services such as an accommodation facility reservation site can post impressions (reviews) on accommodation facilities (hotels, inns, etc.) used by users (see, for example, Patent Document 1 below) ).
  • the review is posted on the accommodation reservation site, and it is useful for users other than the reviewer to make reservations for the use of the facility or for the facility to improve the service. It is.
  • the review on the accommodation facility may include an impression on the meal provided by the accommodation facility.
  • the meals provided by the accommodation mainly include breakfast and dinner.
  • the reviews are from a variety of users and the reviews from various users regarding the breakfast, the other users will find out which meal the review has. It is difficult to determine whether it is related to the property, and the review is difficult to use as reference information for the reservation of the accommodation facility. As a result, if the selling point of the accommodation facility is not understood, it may be a cause of sluggish reservations for the accommodation facility.
  • the administrator of the accommodation facility reservation site visually confirms the above reviews and compares them with meal menus provided by each accommodation facility as necessary. Although it is possible to distinguish, the operation becomes extremely complicated.
  • the review classification process according to meals is executed using, for example, a dictionary and a morphological analysis technique for each meal menu for each accommodation facility. It takes.
  • an object of the present invention is to provide a user's meal review accuracy to at least a breakfast review and a dinner review without performing complicated input processing and complicated calculation processing.
  • An object is to provide an information processing apparatus, an information processing method, and a program that can be classified well.
  • an information processing apparatus includes a communication unit, a storage unit, and a control unit.
  • the communication unit can communicate with a user terminal.
  • the storage unit may include meal plan information indicating whether it is an accommodation plan with breakfast and an accommodation plan with dinner, reservation information relating to a reservation of an accommodation facility of a user having the user terminal, and the user's Review information for the accommodation facility can be stored.
  • the control unit controls the communication unit to receive the review information from the user terminal, and whether the user's accommodation plan includes breakfast based on the reservation information of the user of the user terminal that has transmitted the review information. If the above accommodation plan is a plan with breakfast and no dinner, the review information is classified as a breakfast review, and the above accommodation plan is a plan without breakfast and with dinner. If it is determined, the storage unit can be controlled to classify the review information into dinner reviews.
  • the information processing apparatus uses the accommodation reservation information to make the user's meal review into a review about breakfast and a review about dinner without performing complicated calculation processing. It is possible to classify with high accuracy, improve the value of reviews, and increase accommodation reservations.
  • the control unit collects keywords indicating the names of unique ingredients or menus included in the breakfast and dinner provided by the accommodation facility from an accommodation reservation site that can accept reservations for the accommodation facility, and creates a meal dictionary. It may be generated and stored in the storage unit. In this case, when it is determined that the accommodation plan is a plan with breakfast and dinner, the control unit performs morphological analysis on the review information based on the meal dictionary, thereby converting the review information into the breakfast review and the above. It may be classified as one of the dinner reviews.
  • the meal dictionary may include not only food but also ingredients and names of drinks.
  • the storage unit may store, as the reservation information, type information indicating whether the accommodation facility is at least a business type, and a scheduled check-in time of a user who has reserved the accommodation facility.
  • the control unit determines that the reservation information does not include the meal plan information, and determines that the accommodation facility reserved by the user is a business type from the type information, and If it is determined that the scheduled check-in time is after a predetermined time, the review information may be classified as the breakfast review.
  • the information processing apparatus can classify the review information into the breakfast review based on the type of the accommodation facility and the scheduled check-in time even when the meal plan information is not included in the reservation information.
  • the predetermined time is, for example, 9 pm, but is not limited thereto.
  • control unit determines that the user's accommodation plan is a plan without breakfast and without dinner
  • the control unit searches for a predetermined keyword related to meals from the review information, and when the keyword is extracted, the review information
  • the storage unit may be controlled so as to be classified as a review requiring confirmation.
  • Such reviews include reviews when the user has booked a mealless plan and eats at a restaurant in the accommodation, and there is no meal due to a request for improvement or dissatisfaction with the meal provided by the accommodation. Since it may be a review that states that the plan has been booked, the administrator can review them and manually classify the former and take action on the user for the latter.
  • the control unit performs a morphological analysis on the review information classified as the breakfast review based on the meal dictionary. As a result, when the review information is classified as a dinner review, the review information is classified as the breakfast review or the above. It may be excluded from the classification for dinner review. Further, the control unit performs morphological analysis on the review information classified as the dinner review based on the meal dictionary, and as a result, when the review information is classified as the breakfast review, the review information is classified as the breakfast review or the above. It may be excluded from the classification for dinner review.
  • the information processing device after categorizing it as breakfast review or dinner review, categorized it by supplementary morphological analysis using a meal dictionary, thereby excluding the review information with contradictory results from the classification target and making an error. Classification can be prevented.
  • the control unit generates a web page for each accommodation facility including the review information so that the breakfast review and the dinner review are distinguished and displayed, and the web page is responded to a request from the user terminal.
  • the communication unit may be controlled so as to transmit.
  • An information processing method includes: Storing reservation information relating to a reservation of an accommodation facility of a user having a user terminal, which may include meal plan information indicating whether it is an accommodation plan with breakfast and an accommodation plan with dinner; Receiving review information for the accommodation facility of the user from the user terminal; Determining whether the user's accommodation plan includes breakfast and dinner based on the reservation information of the user of the user terminal that has transmitted the review information; If it is determined that the accommodation plan is a plan with breakfast and no dinner, classifying the review information into a breakfast review; and When it is determined that the accommodation plan is a plan without breakfast and with dinner, the review information is classified into dinner reviews.
  • a program according to another embodiment of the present invention is provided in an information processing device.
  • Storing reservation information relating to the reservation of the accommodation facility of the user having the user terminal which may include meal plan information indicating whether the accommodation plan includes breakfast and whether the accommodation plan includes dinner; and Receiving review information for the accommodation facility of the user from the user terminal; Determining whether the user's accommodation plan includes breakfast and dinner based on the user's reservation information of the user terminal that has transmitted the review information; and If it is determined that the accommodation plan is a plan with breakfast and no dinner, the step of classifying the review information into a breakfast review; When it is determined that the accommodation plan is a plan without breakfast and with dinner, a step of classifying the review information into dinner reviews is executed.
  • the user's meal review is classified into at least a breakfast review and a dinner review with high accuracy without requiring the user to input time and performing complicated calculation processing. be able to.
  • the effects described here do not necessarily limit the present invention.
  • FIG. 1 is a diagram showing a configuration of an accommodation facility evaluation system according to the present embodiment.
  • this system includes an accommodation facility reservation server 100 on the Internet 50 and a plurality of user terminals 200.
  • the accommodation facility reservation server 100 is a server managed by an operating facility reservation site operating company, and is connected to the user terminal 200 and the accommodation facility terminal 300 via the Internet 50.
  • the user terminal 200 is a terminal carried by a user who reserves an accommodation facility such as a hotel or an inn, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, a desktop PC, or the like.
  • an accommodation facility such as a hotel or an inn
  • the accommodation facility reservation server 100 generates a web page (HTML (HyperText Markup Language) document) having accommodation plan information and the like in response to a request for access to the accommodation facility reservation site from the user terminal 200, and sends it to the user terminal 200. Send back.
  • HTML HyperText Markup Language
  • the user terminal 200 accesses the accommodation facility reservation server 100, receives the web page, and displays it on the screen by a browser.
  • the user of the user terminal 200 executes an accommodation plan reservation process for a specific accommodation facility via the screen displayed by the browser.
  • the user terminal 200 can transmit (post) a review indicating an evaluation or impression of an accommodation facility (and a meal provided at the facility) reserved and used by the user terminal 200 to the accommodation facility reservation server 100.
  • 100 can post the review on, for example, an introduction page of each accommodation facility on the accommodation facility reservation site.
  • the accommodation facility terminal 300 is a terminal device used by employees of the accommodation facility, for example, a PC.
  • the accommodation facility terminal 300 can access the accommodation facility reservation server 100 and acquire the reservation status, reservation information, etc. for the user's facility from the user terminal 200.
  • only one accommodation facility terminal 300 is shown, but a plurality of accommodation facility terminals 300 may exist.
  • the accommodation facility terminal 300 can record the actual check-in time and check-out time of the user who made a reservation, and can transmit the information to the accommodation facility reservation server 100.
  • FIG. 2 is a diagram showing a hardware configuration of the accommodation facility reservation server 100.
  • the accommodation facility reservation server 100 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input / output interface 15, and these components connected to each other.
  • a bus 14 is provided.
  • the CPU 11 appropriately accesses the RAM 13 or the like as necessary, and comprehensively controls each block of the accommodation facility reservation server 100 while performing various arithmetic processes.
  • the ROM 12 is a non-volatile memory in which an OS to be executed by the CPU 11, firmware such as programs and various parameters are fixedly stored.
  • the RAM 13 is used as a work area for the CPU 11 and temporarily holds the OS, various applications being executed, and various data being processed.
  • a display unit 16 an operation receiving unit 17, a storage unit 18, a communication unit 19 and the like are connected to the input / output interface 15.
  • the display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.
  • LCD Liquid Crystal Display
  • OELD Organic ElectroLuminescence Display
  • CRT Cathode Ray Tube
  • the operation receiving unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, and other input devices.
  • the operation reception unit 17 is a touch panel
  • the touch panel can be integrated with the display unit 16.
  • the storage unit 18 is, for example, a nonvolatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or other solid-state memory.
  • the storage unit 18 stores the OS, various applications, and various data.
  • the storage unit 18 stores the accommodation reservation information database regarding the accommodation reservation received by the accommodation facility reservation server 100 from the user terminal 200 via the accommodation facility reservation site, and the review information regarding the review information from the user. It has a database, an accommodation facility information database relating to accommodation facilities, and a meal dictionary database relating to food names and menu names of meals provided by each accommodation facility. The storage unit 18 also stores an application for executing review classification processing using the various databases.
  • the communication unit 19 is, for example, an NIC (Network Interface Card) for Ethernet, and is responsible for communication processing between the user terminal 200 and the accommodation facility terminal 300.
  • NIC Network Interface Card
  • the hardware configuration of the user terminal 200 and the accommodation facility terminal 300 is the same as that of the accommodation facility reservation server 100.
  • FIG. 3 is a diagram showing a configuration of a database included in the accommodation facility reservation server 100.
  • the accommodation facility reservation server 100 has an accommodation reservation information database 31, a review information database 32, an accommodation facility information database 33, and a meal dictionary database 34 in the storage unit 18.
  • the accommodation reservation information database 31 includes accommodation reservation information received from each user, that is, user information such as the user name and user ID of the reservation user, a meal plan to be reserved (including the presence or absence of breakfast and dinner), and reserved room information.
  • the accommodation plan information including etc. is memorize
  • the review information database 32 stores the review information posted by the user of the user terminal 200 for each user and each accommodation facility.
  • the review information includes, for example, a user name (user ID), text, and / or an image.
  • each review is classified and stored as a review about breakfast (breakfast review), a review about dinner (dinner review), and other reviews.
  • the accommodation facility information database 33 is information on accommodation facilities that the accommodation facility reservation server 100 can accept reservations, that is, information on accommodation plans provided by each accommodation facility (accommodation name, location, plan name, evaluation, meal plan, plan) Setting date, etc.) for each accommodation facility and each accommodation plan.
  • accommodation facility information database 33 also stores facility type information indicating whether each accommodation facility is a business type or a leisure type.
  • the meal dictionary database 34 stores a keyword indicating a unique ingredient name or menu name (dishes name) included in the breakfast and dinner provided by each accommodation facility for each accommodation facility and for each breakfast / dinner.
  • the keyword constitutes a part of the accommodation facility information database 33, and the accommodation facility reservation is provided from the accommodation facility information provided by the accommodation facility reservation server 100 on the accommodation reservation site that can accept the reservation of each accommodation facility. Collected by the server 100, for example, periodically (or whenever the accommodation plan is modified). At this time, the accommodation facility reservation server 100 performs the above collection so that there is no overlapping food name or menu name between the breakfast dictionary and the dinner dictionary in one accommodation facility.
  • the keyword may include not only food but also ingredients and names of drinks.
  • the meal dictionary database 34 also stores general keywords related to meals (for example, “meal”, “delicious”, “not delicious”, “fresh”, etc.) in addition to the keywords for each accommodation facility. is doing.
  • FIG. 4 is a flowchart showing the flow of review classification processing by the accommodation facility reservation server 100.
  • the CPU 11 of the accommodation facility reservation server 100 first determines whether or not a review has been received from the user terminal 200 (step 41).
  • This review can usually be entered and posted (uploaded) by the user pressing, for example, the “Review Post” button on the page for each accommodation facility on the accommodation facility reservation site. Therefore, the accommodation facility reservation server 100 can identify the accommodation facility to which the posted review is a review by determining the uploaded page.
  • the CPU 11 stores the review in the storage unit 18 (review information database 32) and posts it on the page for each accommodation facility on the accommodation reservation site (step 42).
  • the CPU 11 refers to the accommodation reservation information database 31 and acquires meal plan information from the reservation information of the user who has posted the review (step 43).
  • the CPU 11 determines whether or not the meal plan information is included in the reservation information (step 44).
  • the CPU 11 determines whether the meal plan includes breakfast and no dinner (step 45).
  • the CPU 11 classifies the review into a breakfast review (step 46).
  • the CPU 11 determines whether the meal plan includes no breakfast and dinner (step 47).
  • the CPU 11 classifies the review into a dinner review (step 48).
  • the CPU 11 determines whether or not the meal plan includes breakfast and dinner (step 49).
  • the CPU 11 uses the dictionary regarding the breakfast and dinner ingredients or menu of the accommodation facility to be reviewed in the meal dictionary database 34.
  • the review is subjected to morphological analysis (step 50).
  • the CPU 11 determines whether or not the keyword subjected to the morphological analysis includes a keyword existing in the breakfast dictionary (that is, an ingredient name or menu name unique to the breakfast of the accommodation facility) (step 51). .
  • the CPU 11 classifies the review into a breakfast review (step 46).
  • the CPU 11 determines whether the review includes a dinner-specific food name or menu name (step 52). .
  • the CPU 11 classifies the review into a dinner review (step 48).
  • the CPU 11 classifies the review into other reviews (not classifiable) (step 53).
  • the CPU 11 acquires the facility type information of the accommodation facility to be reviewed from the accommodation facility information database 33.
  • the check-in scheduled time information of the review posting user is acquired from the accommodation reservation information database 31 (step 57).
  • the CPU 11 has the accommodation facility to be reviewed as a business type, and the user's scheduled check-in time is after a predetermined time (for example, 9 pm or 10 pm). Whether or not (step 58).
  • the CPU 11 classifies the review into a breakfast review (step 46).
  • plans for business-type accommodations often include breakfast and no dinner, and users who check in late at night (after the predetermined time) must eat dinner in the accommodation. It is possible.
  • the CPU 11 classifies the review into other reviews (not classifiable) (step) 53).
  • step 49 If it is determined in step 49 that breakfast is included and dinner is not included, that is, breakfast is not included and dinner is not included (No), the CPU 11 searches for a predetermined keyword related to meals from the review (step 54). .
  • the CPU 11 classifies the review into a review requiring confirmation (step 56). For example, the reviews classified as “required reviews” are sent to a confirmation process by an administrator of the accommodation facility reservation server 100.
  • the reviews classified as “required reviews” include, for example, reviews when a user reserves a mealless plan and eats at a restaurant in the accommodation, or because there is a request for improvement or dissatisfaction with the meal provided at the accommodation.
  • the review contains an explanation about having booked a mealless plan. Therefore, the administrator can confirm the review and manually classify the review into breakfast review or dinner review in the former case, and respond to the user's request in the latter case.
  • the classification process after the review storage may be executed periodically, or may be executed when a predetermined number of reviews are stored, or executed each time one review is stored. May be.
  • the CPU 11 updates the web page so that an icon for distinguishing breakfast and dinner is added to the review display area on the accommodation reservation site for the reviews classified into the breakfast review and the dinner review.
  • the web page may be updated so that the reviews are displayed separately in the breakfast review area and the dinner review area.
  • the web page is transmitted in response to a request from the user terminal 200.
  • the accommodation facility reservation server 100 uses the accommodation reservation information, so that the user does not have to input time and perform complicated calculation processing.
  • Meal reviews can be accurately classified into at least breakfast reviews and dinner reviews, which can increase the value of reviews and thus increase accommodation reservations.
  • the accommodation facility reservation server 100 verifies the correctness of the classification using the meal dictionary for the reviews classified as the breakfast review and the reviews classified as the dinner review, and the results are inconsistent. If it occurs, it may be excluded from the classification target and may be classified into the above-mentioned confirmation review.
  • the accommodation facility reservation server 100 performs a morphological analysis on the reviews classified as breakfast reviews based on the meal dictionary. As a result, if the reviews are classified as dinner reviews, the reviews are excluded from the classification targets. Good. Similarly, the accommodation facility reservation server 100 performs a morphological analysis on the reviews classified as dinner reviews based on the meal dictionary. As a result, when the reviews are classified as breakfast reviews, the reviews are excluded from the classification targets. Good.
  • the accommodation facility reservation server 100 can prevent erroneous classification by re-classifying by the morphological analysis using the meal dictionary after supplementing the breakfast review or dinner review.
  • the accommodation facility reservation server 100 classifies reviews as breakfast reviews based on the scheduled check-in time in the reservation information.
  • the actual check-in time may be used instead of the scheduled check-in time. In this case, the actual check-in time is received from the user terminal 200 or the accommodation facility terminal 300.

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Abstract

This information processing device has a communication unit, a storage unit, and a control unit. The communication unit is capable of communicating with a user terminal. The storage unit is capable of storing: reservation information pertaining to a lodging-facility reservation of a user in possession of the user terminal, and possibly including meal plan information indicating whether the lodging plan is one including breakfast and/or one including dinner; and review information for the lodging facility from the user. The control unit is capable of controlling the communication unit so as to receive the review information from the user terminal, and control the storage unit so as to: determine whether the lodging plan of the user is one including breakfast and/or including dinner, on the basis of the user reservation information in the user terminal from which the review information was transmitted; categorize the review information as a breakfast review when determined that the lodging plan is a plan including breakfast and not including dinner; and categorize the review information as a dinner review when determined that the lodging plan is a plan including dinner and not including breakfast.

Description

情報処理装置、情報処理方法及びプログラムInformation processing apparatus, information processing method, and program
　本発明は、宿泊施設を利用したユーザの当該施設に対するレビューの投稿を受付可能な情報処理装置、当該情報処理装置における情報処理方法及びプログラムに関する。 The present invention relates to an information processing apparatus capable of accepting posting of a review on a facility of a user who uses an accommodation facility, an information processing method and a program in the information processing apparatus.
　従来から、例えば宿泊施設予約サイト等の宿泊施設予約サービスには、ユーザが利用した宿泊施設（ホテルや旅館等）に対する感想（レビュー）を投稿可能なものが存在する（例えば、下記特許文献１参照）。 Conventionally, for example, accommodation facility reservation services such as an accommodation facility reservation site can post impressions (reviews) on accommodation facilities (hotels, inns, etc.) used by users (see, for example, Patent Document 1 below) ).
　当該レビューは、上記宿泊予約サイト上に掲載され、当該レビューの投稿者以外のユーザが上記施設の利用を予約する際に参考にしたり、施設がサービスの改善のために参考にしたりするのに有用である。 The review is posted on the accommodation reservation site, and it is useful for users other than the reviewer to make reservations for the use of the facility or for the facility to improve the service. It is.
特許第５３５７３６７号明細書Japanese Patent No. 5357367
　ところで、上記宿泊施設に対するレビューは、宿泊施設が提供した食事に対する感想を含む場合もある。宿泊施設が提供する食事には主に朝食と夕食があるが、朝食に対する感想と夕食に関する様々なユーザからのレビューが混在したまま上記サイトに掲載されると、他のユーザは当該レビューがどの食事に関するものなのかを判別しづらく、そのレビューを宿泊施設の予約の参考情報として用いづらい。その結果、その宿泊施設のセールスポイントが理解されないことで、その宿泊施設に対する予約数の伸び悩みの原因となることも考えられる。 By the way, the review on the accommodation facility may include an impression on the meal provided by the accommodation facility. The meals provided by the accommodation mainly include breakfast and dinner. However, if the reviews are from a variety of users and the reviews from various users regarding the breakfast, the other users will find out which meal the review has. It is difficult to determine whether it is related to the property, and the review is difficult to use as reference information for the reservation of the accommodation facility. As a result, if the selling point of the accommodation facility is not understood, it may be a cause of sluggish reservations for the accommodation facility.
　一方、宿泊施設予約サイトの管理者は、上記レビューを目で確認し、必要に応じて各宿泊施設が提供する食事のメニュー等と比較することで、上記レビューを朝食に関するものと夕食に関するものに区別することが可能であるが、その作業は極めて煩雑となる。 On the other hand, the administrator of the accommodation facility reservation site visually confirms the above reviews and compares them with meal menus provided by each accommodation facility as necessary. Although it is possible to distinguish, the operation becomes extremely complicated.
　また、ユーザによるレビュー投稿時に、朝食に関するレビューか夕食に関するレビューかを示す情報を入力させることも考えられるが、これではユーザに手間を強いてしまう。 In addition, when a user submits a review, it may be possible to input information indicating whether the review is related to breakfast or a review related to dinner.
　さらに、食事に応じた上記レビューの分類処理を、例えば宿泊施設毎の各食事のメニューに関する辞書及び形態素解析技術を用いて実行することも考えられるが、サーバには多大な演算負荷及びそれに伴うコストがかかる。 Furthermore, it is conceivable that the review classification process according to meals is executed using, for example, a dictionary and a morphological analysis technique for each meal menu for each accommodation facility. It takes.
　以上のような事情に鑑み、本発明の目的は、ユーザに入力の手間を掛けさせること及び複雑な演算処理を行うことなく、ユーザの食事のレビューを少なくとも朝食に関するレビューと夕食に関するレビューとに精度良く分類することが可能な情報処理装置、情報処理方法及びプログラムを提供することにある。 In view of the circumstances as described above, an object of the present invention is to provide a user's meal review accuracy to at least a breakfast review and a dinner review without performing complicated input processing and complicated calculation processing. An object is to provide an information processing apparatus, an information processing method, and a program that can be classified well.
　上述の課題を解決するため、本発明の一形態に係る情報処理装置は、通信部と、記憶部と、制御部とを有する。上記通信部は、ユーザ端末と通信可能である。上記記憶部は、朝食付きの宿泊プランか否か及び夕食付きの宿泊プランか否かを示す食事プラン情報を含み得る、上記ユーザ端末を有するユーザの宿泊施設の予約に関する予約情報と、上記ユーザの上記宿泊施設に対するレビュー情報とを記憶可能である。上記制御部は、上記ユーザ端末から上記レビュー情報を受信するように上記通信部を制御し、上記レビュー情報を送信したユーザ端末のユーザの予約情報を基に上記ユーザの宿泊プランが朝食付きか否か及び夕食付きか否かを判断し、上記宿泊プランが朝食付きかつ夕食無しのプランであると判断した場合、上記レビュー情報を朝食レビューに分類し、上記宿泊プランが朝食無しかつ夕食付きのプランであると判断した場合、上記レビュー情報を夕食レビューに分類するように上記記憶部を制御することが可能である。 In order to solve the above-described problem, an information processing apparatus according to an embodiment of the present invention includes a communication unit, a storage unit, and a control unit. The communication unit can communicate with a user terminal. The storage unit may include meal plan information indicating whether it is an accommodation plan with breakfast and an accommodation plan with dinner, reservation information relating to a reservation of an accommodation facility of a user having the user terminal, and the user's Review information for the accommodation facility can be stored. The control unit controls the communication unit to receive the review information from the user terminal, and whether the user's accommodation plan includes breakfast based on the reservation information of the user of the user terminal that has transmitted the review information. If the above accommodation plan is a plan with breakfast and no dinner, the review information is classified as a breakfast review, and the above accommodation plan is a plan without breakfast and with dinner. If it is determined, the storage unit can be controlled to classify the review information into dinner reviews.
　これにより情報処理装置は、宿泊予約情報を利用することで、ユーザに入力の手間を掛けさせること及び複雑な演算処理を行うことなく、ユーザの食事のレビューを朝食に関するレビューと夕食に関するレビューとに精度良く分類することができ、レビューの価値を向上させ、宿泊予約を増大させることができる。 As a result, the information processing apparatus uses the accommodation reservation information to make the user's meal review into a review about breakfast and a review about dinner without performing complicated calculation processing. It is possible to classify with high accuracy, improve the value of reviews, and increase accommodation reservations.
　上記制御部は、上記宿泊施設の予約を受付可能な宿泊予約サイト上から、上記宿泊施設が提供する朝食及び夕食にそれぞれ含まれる固有の食材名またはメニュー名を示すキーワードを収集して食事辞書を生成して上記記憶部に記憶してもよい。この場合制御部は、上記宿泊プランが朝食付きかつ夕食付きのプランであると判断した場合、上記食事辞書を基に、上記レビュー情報を形態素解析することで、当該レビュー情報を上記朝食レビューと上記夕食レビューのいずれかに分類してもよい。 The control unit collects keywords indicating the names of unique ingredients or menus included in the breakfast and dinner provided by the accommodation facility from an accommodation reservation site that can accept reservations for the accommodation facility, and creates a meal dictionary. It may be generated and stored in the storage unit. In this case, when it is determined that the accommodation plan is a plan with breakfast and dinner, the control unit performs morphological analysis on the review information based on the meal dictionary, thereby converting the review information into the breakfast review and the above. It may be classified as one of the dinner reviews.
　これにより情報処理装置は、宿泊予約サイト上から食材・メニューに関する辞書を生成することで、分類の精度を向上させることができる。ここで上記食事辞書は、食べ物のみならず飲み物の材料や名前も含み得る。 This allows the information processing apparatus to improve the accuracy of classification by generating a dictionary related to ingredients and menus from the accommodation reservation site. Here, the meal dictionary may include not only food but also ingredients and names of drinks.
　上記記憶部は、上記予約情報として、上記宿泊施設が少なくともビジネス向けタイプか否かを示すタイプ情報と、上記宿泊施設を予約したユーザのチェックイン予定時刻を記憶してもよい。この場合上記制御部は、上記予約情報に上記食事プラン情報が含まれていない場合であって、上記タイプ情報から、上記ユーザが予約した宿泊施設がビジネス向けタイプであると判断し、かつ、上記チェックイン予定時刻が所定時刻以降であると判断した場合、上記レビュー情報を上記朝食レビューに分類してもよい。 The storage unit may store, as the reservation information, type information indicating whether the accommodation facility is at least a business type, and a scheduled check-in time of a user who has reserved the accommodation facility. In this case, the control unit determines that the reservation information does not include the meal plan information, and determines that the accommodation facility reserved by the user is a business type from the type information, and If it is determined that the scheduled check-in time is after a predetermined time, the review information may be classified as the breakfast review.
　これにより情報処理装置は、予約情報に食事プラン情報が含まれていない場合でも、宿泊施設のタイプ及びチェックイン予定時刻を基に、レビュー情報を朝食レビューに分類することができる。上記所定時刻は、例えば午後９時等であるが、これに限られない。 Thereby, the information processing apparatus can classify the review information into the breakfast review based on the type of the accommodation facility and the scheduled check-in time even when the meal plan information is not included in the reservation information. The predetermined time is, for example, 9 pm, but is not limited thereto.
　上記制御部は、上記ユーザの宿泊プランが朝食無しかつ夕食無しのプランであると判断した場合、上記レビュー情報から、食事に関する所定のキーワードを検索し、当該キーワードが抽出された場合、当該レビュー情報を要確認レビューに分類するように上記記憶部を制御してもよい。 When the control unit determines that the user's accommodation plan is a plan without breakfast and without dinner, the control unit searches for a predetermined keyword related to meals from the review information, and when the keyword is extracted, the review information The storage unit may be controlled so as to be classified as a review requiring confirmation.
　これにより情報処理装置は、食事無しのプランにも関わらず食事に関する記載を含むレビューを、情報処理装置の管理者による確認が必要なレビューに分類することができる。このようなレビューは、ユーザが食事無しのプランを予約して宿泊施設内のレストランで食事をした場合のレビューや、当該宿泊施設が提供する食事に改善の要望や不満があったために食事無しのプランを予約したことについて記載したレビューである可能性があるため、管理者はそれらを確認して前者については手動で分類し、後者についてはユーザへの対応を執ることができる。 This allows the information processing apparatus to classify reviews including descriptions relating to meals into reviews that require confirmation by the manager of the information processing apparatus, despite a plan without meals. Such reviews include reviews when the user has booked a mealless plan and eats at a restaurant in the accommodation, and there is no meal due to a request for improvement or dissatisfaction with the meal provided by the accommodation. Since it may be a review that states that the plan has been booked, the administrator can review them and manually classify the former and take action on the user for the latter.
　上記制御部は、上記朝食レビューに分類されたレビュー情報を、上記食事辞書を基に形態素解析し、その結果当該レビュー情報が夕食レビューに分類された場合、当該レビュー情報を、上記朝食レビューまたは上記夕食レビューへの分類対象から除外してもよい。また制御部は、上記夕食レビューに分類されたレビュー情報を、上記食事辞書を基に形態素解析し、その結果当該レビュー情報が朝食レビューに分類された場合、当該レビュー情報を、上記朝食レビューまたは上記夕食レビューへの分類対象から除外してもよい。 The control unit performs a morphological analysis on the review information classified as the breakfast review based on the meal dictionary. As a result, when the review information is classified as a dinner review, the review information is classified as the breakfast review or the above. It may be excluded from the classification for dinner review. Further, the control unit performs morphological analysis on the review information classified as the dinner review based on the meal dictionary, and as a result, when the review information is classified as the breakfast review, the review information is classified as the breakfast review or the above. It may be excluded from the classification for dinner review.
　これにより情報処理装置は、朝食レビューまたは夕食レビューに分類後も、補足的に食事辞書を用いた形態素解析により分類することで、矛盾した結果を有するレビュー情報を、分類対象から除外し、誤った分類がなされるのを防止することができる。 As a result, the information processing device, after categorizing it as breakfast review or dinner review, categorized it by supplementary morphological analysis using a meal dictionary, thereby excluding the review information with contradictory results from the classification target and making an error. Classification can be prevented.
　上記制御部は、上記レビュー情報を含む上記宿泊施設毎のウェブページを、上記朝食レビューと上記夕食レビューとが区別されて表示されるように生成し、当該ウェブページを上記ユーザ端末の要求に応じて送信するように上記通信部を制御してもよい。 The control unit generates a web page for each accommodation facility including the review information so that the breakfast review and the dinner review are distinguished and displayed, and the web page is responded to a request from the user terminal. The communication unit may be controlled so as to transmit.
　これにより情報処理装置は、上記レビューの分類結果に応じて、レビューを朝食と夕食とに区別してウェブページ上に表示させることができる。 This allows the information processing apparatus to display reviews on a web page by distinguishing between breakfast and dinner according to the classification results of the reviews.
　本発明の他の形態に係る情報処理方法は、
　朝食付きの宿泊プランか否か及び夕食付きの宿泊プランか否かを示す食事プラン情報を含み得る、ユーザ端末を有するユーザの宿泊施設の予約に関する予約情報を記憶すること、
　上記ユーザ端末から上記ユーザの上記宿泊施設に対するレビュー情報を受信すること、
　上記レビュー情報を送信したユーザ端末のユーザの予約情報を基に上記ユーザの宿泊プランが朝食付きか否か及び夕食付きか否かを判断すること、
　上記宿泊プランが朝食付きかつ夕食無しのプランであると判断した場合、上記レビュー情報を朝食レビューに分類すること、及び、
　上記宿泊プランが朝食無しかつ夕食付きのプランであると判断した場合、上記レビュー情報を夕食レビューに分類することを含む。 An information processing method according to another aspect of the present invention includes:
Storing reservation information relating to a reservation of an accommodation facility of a user having a user terminal, which may include meal plan information indicating whether it is an accommodation plan with breakfast and an accommodation plan with dinner;
Receiving review information for the accommodation facility of the user from the user terminal;
Determining whether the user's accommodation plan includes breakfast and dinner based on the reservation information of the user of the user terminal that has transmitted the review information;
If it is determined that the accommodation plan is a plan with breakfast and no dinner, classifying the review information into a breakfast review; and
When it is determined that the accommodation plan is a plan without breakfast and with dinner, the review information is classified into dinner reviews.
　本発明のまた別の形態に係るプログラムは、情報処理装置に、
　朝食付きの宿泊プランか否か及び夕食付きの宿泊プランか否かを示す食事プラン情報を含み得る、ユーザ端末を有するユーザの宿泊施設の予約に関する予約情報を記憶するステップと、
　上記ユーザ端末から上記ユーザの上記宿泊施設に対するレビュー情報を受信するステップと、
　上記レビュー情報を送信したユーザ端末のユーザの予約情報を基に上記ユーザの宿泊プランが朝食付きか否か及び夕食付きか否かを判断するステップと、
　上記宿泊プランが朝食付きかつ夕食無しのプランであると判断した場合、上記レビュー情報を朝食レビューに分類するステップと、
　上記宿泊プランが朝食無しかつ夕食付きのプランであると判断した場合、上記レビュー情報を夕食レビューに分類するステップと
　を実行させる。 A program according to another embodiment of the present invention is provided in an information processing device.
Storing reservation information relating to the reservation of the accommodation facility of the user having the user terminal, which may include meal plan information indicating whether the accommodation plan includes breakfast and whether the accommodation plan includes dinner; and
Receiving review information for the accommodation facility of the user from the user terminal;
Determining whether the user's accommodation plan includes breakfast and dinner based on the user's reservation information of the user terminal that has transmitted the review information; and
If it is determined that the accommodation plan is a plan with breakfast and no dinner, the step of classifying the review information into a breakfast review;
When it is determined that the accommodation plan is a plan without breakfast and with dinner, a step of classifying the review information into dinner reviews is executed.
　以上のように、本発明によれば、ユーザに入力の手間を掛けさせること及び複雑な演算処理を行うことなく、ユーザの食事のレビューを少なくとも朝食に関するレビューと夕食に関するレビューとに精度良く分類することができる。しかし、ここに記載された効果は必ずしも本発明を限定するものではない。 As described above, according to the present invention, the user's meal review is classified into at least a breakfast review and a dinner review with high accuracy without requiring the user to input time and performing complicated calculation processing. be able to. However, the effects described here do not necessarily limit the present invention.
本発明の実施形態に係る宿泊施設評価システムの構成を示した図である。It is the figure which showed the structure of the accommodation establishment evaluation system which concerns on embodiment of this invention. 上記システムにおける宿泊施設予約サーバのハードウェア構成を示した図である。It is the figure which showed the hardware constitutions of the accommodation facility reservation server in the said system. 上記宿泊施設予約サーバが有するデータベースの構成を示した図である。It is the figure which showed the structure of the database which the said accommodation establishment reservation server has. 上記宿泊施設予約サーバによるレビュー分類処理の流れを示したフローチャートである。It is the flowchart which showed the flow of the review classification | category process by the said accommodation establishment reservation server.
　以下、本発明の実施形態を、図面を参照しながら説明する。 Hereinafter, embodiments of the present invention will be described with reference to the drawings.
　［システムの構成］
　図１は、本実施形態に係る宿泊施設評価システムの構成を示した図である。 [System configuration]
FIG. 1 is a diagram showing a configuration of an accommodation facility evaluation system according to the present embodiment.
　同図に示すように、このシステムは、インターネット５０上の宿泊施設予約サーバ１００と、複数のユーザ端末２００とを含む。 As shown in the figure, this system includes an accommodation facility reservation server 100 on the Internet 50 and a plurality of user terminals 200.
　宿泊施設予約サーバ１００は、宿泊施設予約サイトの運営会社により管理されるサーバであり、ユーザ端末２００及び宿泊施設端末３００とインターネット５０を介して接続されている。 The accommodation facility reservation server 100 is a server managed by an operating facility reservation site operating company, and is connected to the user terminal 200 and the accommodation facility terminal 300 via the Internet 50.
　ユーザ端末２００は、ホテルや旅館等の宿泊施設を予約するユーザにより携帯される端末であり、例えばスマートフォン、携帯電話、タブレットＰＣ（Personal Computer）、ノートＰＣ、デスクトップＰＣ等である。 The user terminal 200 is a terminal carried by a user who reserves an accommodation facility such as a hotel or an inn, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, a desktop PC, or the like.
　宿泊施設予約サーバ１００は、ユーザ端末２００からの宿泊施設予約サイトへのアクセス要求に応じて、宿泊プラン情報等を有するウェブページ（ＨＴＭＬ（HyperText Markup Language）文書）を生成して、ユーザ端末２００へ返信する。 The accommodation facility reservation server 100 generates a web page (HTML (HyperText Markup Language) document) having accommodation plan information and the like in response to a request for access to the accommodation facility reservation site from the user terminal 200, and sends it to the user terminal 200. Send back.
　ユーザ端末２００は、宿泊施設予約サーバ１００へアクセスし、上記ウェブページを受信して、ブラウザにより画面に表示する。 The user terminal 200 accesses the accommodation facility reservation server 100, receives the web page, and displays it on the screen by a browser.
　ユーザ端末２００のユーザは、上記ブラウザによって表示される画面を介して、特定の宿泊施設の宿泊プランの予約処理を実行する。 The user of the user terminal 200 executes an accommodation plan reservation process for a specific accommodation facility via the screen displayed by the browser.
　またユーザ端末２００は、自身が予約し利用した宿泊施設（及び当該施設で提供された食事）に対する評価や感想を示すレビューを宿泊施設予約サーバ１００へ送信（投稿）可能であり、宿泊施設予約サーバ１００は、当該レビューを、宿泊施設予約サイト上の例えば各宿泊施設の紹介ページ等に掲載可能である。 In addition, the user terminal 200 can transmit (post) a review indicating an evaluation or impression of an accommodation facility (and a meal provided at the facility) reserved and used by the user terminal 200 to the accommodation facility reservation server 100. 100 can post the review on, for example, an introduction page of each accommodation facility on the accommodation facility reservation site.
　宿泊施設端末３００は、宿泊施設の従業者等が利用する端末装置であり、例えばＰＣである。宿泊施設端末３００は、宿泊施設予約サーバ１００にアクセスして、ユーザ端末２００からの自身の施設に対する予約状況や予約者情報等を取得可能である。同図では、当該宿泊施設端末３００は１台のみが示されているが、複数存在し得る。 The accommodation facility terminal 300 is a terminal device used by employees of the accommodation facility, for example, a PC. The accommodation facility terminal 300 can access the accommodation facility reservation server 100 and acquire the reservation status, reservation information, etc. for the user's facility from the user terminal 200. In the figure, only one accommodation facility terminal 300 is shown, but a plurality of accommodation facility terminals 300 may exist.
　また宿泊施設端末３００は、宿泊予約したユーザの実際のチェックイン時刻及びチェックアウト時刻を記録可能であり、またそれらの情報を宿泊施設予約サーバ１００へ送信可能である。 In addition, the accommodation facility terminal 300 can record the actual check-in time and check-out time of the user who made a reservation, and can transmit the information to the accommodation facility reservation server 100.
［宿泊施設予約サーバのハードウェア構成］
　図２は、上記宿泊施設予約サーバ１００のハードウェア構成を示した図である。同図に示すように、宿泊施設予約サーバ１００は、ＣＰＵ（Central Processing Unit）１１、ＲＯＭ（Read Only Memory）１２、ＲＡＭ（Random Access Memory）１３、入出力インタフェース１５、及び、これらを互いに接続するバス１４を備える。 [Hardware configuration of accommodation facility reservation server]
FIG. 2 is a diagram showing a hardware configuration of the accommodation facility reservation server 100. As shown in the figure, the accommodation facility reservation server 100 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input / output interface 15, and these components connected to each other. A bus 14 is provided.
　ＣＰＵ１１は、必要に応じてＲＡＭ１３等に適宜アクセスし、各種演算処理を行いながら宿泊施設予約サーバ１００の各ブロック全体を統括的に制御する。ＲＯＭ１２は、ＣＰＵ１１に実行させるＯＳ、プログラムや各種パラメータなどのファームウェアが固定的に記憶されている不揮発性のメモリである。ＲＡＭ１３は、ＣＰＵ１１の作業用領域等として用いられ、ＯＳ、実行中の各種アプリケーション、処理中の各種データを一時的に保持する。 The CPU 11 appropriately accesses the RAM 13 or the like as necessary, and comprehensively controls each block of the accommodation facility reservation server 100 while performing various arithmetic processes. The ROM 12 is a non-volatile memory in which an OS to be executed by the CPU 11, firmware such as programs and various parameters are fixedly stored. The RAM 13 is used as a work area for the CPU 11 and temporarily holds the OS, various applications being executed, and various data being processed.
　入出力インタフェース１５には、表示部１６、操作受付部１７、記憶部１８、通信部１９等が接続される。 A display unit 16, an operation receiving unit 17, a storage unit 18, a communication unit 19 and the like are connected to the input / output interface 15.
　表示部１６は、例えばＬＣＤ（Liquid Crystal Display）、ＯＥＬＤ（Organic ElectroLuminescence Display）、ＣＲＴ（Cathode Ray Tube）等を用いた表示デバイスである。 The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), or the like.
　操作受付部１７は、例えばマウス等のポインティングデバイス、キーボード、タッチパネル、その他の入力装置である。操作受付部１７がタッチパネルである場合、そのタッチパネルは表示部１６と一体となり得る。 The operation receiving unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, and other input devices. When the operation reception unit 17 is a touch panel, the touch panel can be integrated with the display unit 16.
　記憶部１８は、例えばＨＤＤ（Hard Disk Drive）や、フラッシュメモリ（ＳＳＤ；Solid State Drive）、その他の固体メモリ等の不揮発性メモリである。当該記憶部１８には、上記ＯＳや各種アプリケーション、各種データが記憶される。 The storage unit 18 is, for example, a nonvolatile memory such as an HDD (Hard Disk Drive), a flash memory (SSD; Solid State Drive), or other solid-state memory. The storage unit 18 stores the OS, various applications, and various data.
　後述するが、特に本実施形態において、記憶部１８は、宿泊施設予約サーバ１００がユーザ端末２００から宿泊施設予約サイトを介して受け付けた宿泊予約に関する宿泊予約情報データベース、ユーザからのレビュー情報に関するレビュー情報データベース、宿泊施設に関する宿泊施設情報データベース、及び、各宿泊施設が提供する食事の食材名やメニュー名に関する食事辞書データベースを有している。また記憶部１８は、当該各種データベースを用いたレビューの分類処理を実行するアプリケーションも記憶している。 As will be described later, particularly in the present embodiment, the storage unit 18 stores the accommodation reservation information database regarding the accommodation reservation received by the accommodation facility reservation server 100 from the user terminal 200 via the accommodation facility reservation site, and the review information regarding the review information from the user. It has a database, an accommodation facility information database relating to accommodation facilities, and a meal dictionary database relating to food names and menu names of meals provided by each accommodation facility. The storage unit 18 also stores an application for executing review classification processing using the various databases.
　通信部１９は、例えばEthernet用のＮＩＣ（Network Interface Card）であり、上記ユーザ端末２００及び宿泊施設端末３００との間の通信処理を担う。 The communication unit 19 is, for example, an NIC (Network Interface Card) for Ethernet, and is responsible for communication processing between the user terminal 200 and the accommodation facility terminal 300.
　図示しないが、ユーザ端末２００及び宿泊施設端末３００のハードウェア構成も宿泊施設予約サーバ１００のそれと同様である。 Although not shown, the hardware configuration of the user terminal 200 and the accommodation facility terminal 300 is the same as that of the accommodation facility reservation server 100.
［宿泊施設予約サーバのデータベース構成］
　図３は、上記宿泊施設予約サーバ１００が有するデータベースの構成を示した図である。 [Database structure of accommodation facility reservation server]
FIG. 3 is a diagram showing a configuration of a database included in the accommodation facility reservation server 100.
　同図に示すように、宿泊施設予約サーバ１００は、記憶部１８に、宿泊予約情報データベース３１、レビュー情報データベース３２、宿泊施設情報データベース３３及び食事辞書データベース３４を有している。 As shown in the figure, the accommodation facility reservation server 100 has an accommodation reservation information database 31, a review information database 32, an accommodation facility information database 33, and a meal dictionary database 34 in the storage unit 18.
　宿泊予約情報データベース３１は、各ユーザから受け付けた宿泊予約情報、すなわち、予約ユーザのユーザ名、ユーザＩＤ等のユーザ情報、予約対象の食事プラン（朝食及び夕食の有無を含む）や予約した部屋情報等を含む宿泊プラン情報等をユーザ毎に記憶している。 The accommodation reservation information database 31 includes accommodation reservation information received from each user, that is, user information such as the user name and user ID of the reservation user, a meal plan to be reserved (including the presence or absence of breakfast and dinner), and reserved room information. The accommodation plan information including etc. is memorize | stored for every user.
　レビュー情報データベース３２は、ユーザ端末２００のユーザが投稿したレビュー情報を、ユーザ毎及び宿泊施設毎に記憶している。レビュー情報は例えばユーザ名（ユーザＩＤ）、テキスト及び／または画像からなる。 The review information database 32 stores the review information posted by the user of the user terminal 200 for each user and each accommodation facility. The review information includes, for example, a user name (user ID), text, and / or an image.
　後述するが、当該レビュー情報データベース３２では、各レビューが、朝食に関するレビュー（朝食レビュー）、夕食に関するレビュー（夕食レビュー）及びその他のレビューに分類して記憶される。 As will be described later, in the review information database 32, each review is classified and stored as a review about breakfast (breakfast review), a review about dinner (dinner review), and other reviews.
　宿泊施設情報データベース３３は、宿泊施設予約サーバ１００が予約受付可能な宿泊施設に関する情報、すなわち、各宿泊施設が提供する宿泊プランに関する情報（宿泊施設名、所在地、プラン名、評価、食事プラン、プラン設定日等）を宿泊施設毎及び宿泊プラン毎に記憶している。 The accommodation facility information database 33 is information on accommodation facilities that the accommodation facility reservation server 100 can accept reservations, that is, information on accommodation plans provided by each accommodation facility (accommodation name, location, plan name, evaluation, meal plan, plan) Setting date, etc.) for each accommodation facility and each accommodation plan.
　さらに宿泊施設情報データベース３３は、各宿泊施設が、ビジネス向けタイプかレジャー向けタイプかを示す施設タイプ情報も記憶している。 Furthermore, the accommodation facility information database 33 also stores facility type information indicating whether each accommodation facility is a business type or a leisure type.
　食事辞書データベース３４は、各宿泊施設が提供する朝食及び夕食にそれぞれ含まれる固有の食材名またはメニュー名（料理名）を示すキーワードを宿泊施設毎及び朝食／夕食別に記憶する。 The meal dictionary database 34 stores a keyword indicating a unique ingredient name or menu name (dishes name) included in the breakfast and dinner provided by each accommodation facility for each accommodation facility and for each breakfast / dinner.
　当該キーワードは、上記宿泊施設情報データベース３３の一部を構成しており、宿泊施設予約サーバ１００が提供する、各宿泊施設の予約を受付可能な宿泊予約サイト上の宿泊施設情報から、宿泊施設予約サーバ１００によって、例えば定期的に（または宿泊プランが改変される度に）収集される。この際、宿泊施設予約サーバ１００は、１つの宿泊施設における朝食の辞書と夕食の辞書との間で、重複する食材名またはメニュー名が存在しないように上記収集を実行する。上記キーワードは、食べ物のみならず飲み物の材料や名称も含み得る。 The keyword constitutes a part of the accommodation facility information database 33, and the accommodation facility reservation is provided from the accommodation facility information provided by the accommodation facility reservation server 100 on the accommodation reservation site that can accept the reservation of each accommodation facility. Collected by the server 100, for example, periodically (or whenever the accommodation plan is modified). At this time, the accommodation facility reservation server 100 performs the above collection so that there is no overlapping food name or menu name between the breakfast dictionary and the dinner dictionary in one accommodation facility. The keyword may include not only food but also ingredients and names of drinks.
　また当該食事辞書データベース３４には、上記宿泊施設毎のキーワードとは別に、食事に関連する一般的なキーワード（例えば、「食事」、「おいしい」、「おいしくない」、「新鮮」等）も記憶している。 The meal dictionary database 34 also stores general keywords related to meals (for example, “meal”, “delicious”, “not delicious”, “fresh”, etc.) in addition to the keywords for each accommodation facility. is doing.
［宿泊施設予約サーバの動作］
　次に、以上のように構成された宿泊施設予約サーバ１００の動作について説明する。当該動作は、宿泊施設予約サーバ１００のＣＰＵ１１及び通信部１９等のハードウェアと、宿泊施設予約サーバ１００の記憶部１８に記憶されたソフトウェアとの協働により実行される。以下の説明では、便宜上、ＣＰＵ１１を動作主体とする。 [Operation of accommodation facility reservation server]
Next, the operation of the accommodation facility reservation server 100 configured as described above will be described. The operation is executed in cooperation with hardware such as the CPU 11 and the communication unit 19 of the accommodation facility reservation server 100 and software stored in the storage unit 18 of the accommodation facility reservation server 100. In the following description, for the sake of convenience, the CPU 11 is an operation subject.
　図４は、上記宿泊施設予約サーバ１００によるレビュー分類処理の流れを示したフローチャートである。 FIG. 4 is a flowchart showing the flow of review classification processing by the accommodation facility reservation server 100.
　同図に示すように、宿泊施設予約サーバ１００のＣＰＵ１１はまず、ユーザ端末２００からレビューを受信したか否かを判断する（ステップ４１）。 As shown in the figure, the CPU 11 of the accommodation facility reservation server 100 first determines whether or not a review has been received from the user terminal 200 (step 41).
　当該レビューは、通常、上記宿泊施設予約サイトの宿泊施設毎のページ上で、ユーザが例えば「レビュー投稿」ボタンを押すことで入力及び投稿（アップロード）可能となる。したがって宿泊施設予約サーバ１００は、アップロードされたページを判別することで、投稿されたレビューがどの宿泊施設に対するレビューかを特定することができる。 This review can usually be entered and posted (uploaded) by the user pressing, for example, the “Review Post” button on the page for each accommodation facility on the accommodation facility reservation site. Therefore, the accommodation facility reservation server 100 can identify the accommodation facility to which the posted review is a review by determining the uploaded page.
　上記レビューを受信したと判断した場合（Ｙｅｓ）、ＣＰＵ１１は、レビューを記憶部１８（レビュー情報データベース３２）に記憶し、上記宿泊予約サイト上の宿泊施設毎のページに掲載する（ステップ４２）。 If it is determined that the review has been received (Yes), the CPU 11 stores the review in the storage unit 18 (review information database 32) and posts it on the page for each accommodation facility on the accommodation reservation site (step 42).
　続いてＣＰＵ１１は、宿泊予約情報データベース３１を参照して、上記レビューを投稿したユーザの予約情報から、食事プラン情報を取得する（ステップ４３）。 Subsequently, the CPU 11 refers to the accommodation reservation information database 31 and acquires meal plan information from the reservation information of the user who has posted the review (step 43).
　続いてＣＰＵ１１は、上記予約情報に食事プラン情報が含まれているか否かを判断する（ステップ４４）。 Subsequently, the CPU 11 determines whether or not the meal plan information is included in the reservation information (step 44).
　上記食事プラン情報が含まれていると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、食事プランが朝食付きかつ夕食無しか否かを判断する（ステップ４５）。 If it is determined that the meal plan information is included (Yes), the CPU 11 determines whether the meal plan includes breakfast and no dinner (step 45).
　上記食事プランが朝食付きかつ夕食無しであると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、上記レビューを朝食レビューに分類する（ステップ４６）。 If it is determined that the meal plan includes breakfast and no dinner (Yes), the CPU 11 classifies the review into a breakfast review (step 46).
　上記食事プランが朝食付きかつ夕食無しでないと判断した場合（Ｎｏ）、ＣＰＵ１１は、当該食事プランが朝食無しかつ夕食付きか否かを判断する（ステップ４７）。 If it is determined that the above meal plan includes breakfast and no dinner (No), the CPU 11 determines whether the meal plan includes no breakfast and dinner (step 47).
　上記食事プランが朝食無しかつ夕食付きであると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、上記レビューを夕食レビューに分類する（ステップ４８）。 When it is determined that the meal plan has no breakfast and dinner (Yes), the CPU 11 classifies the review into a dinner review (step 48).
　上記食事プランが朝食無しかつ夕食付きでないと判断した場合（Ｎｏ）、ＣＰＵ１１は、当該食事プランが朝食付きかつ夕食付きか否かを判断する（ステップ４９）。 When it is determined that the above meal plan does not include breakfast and does not include dinner (No), the CPU 11 determines whether or not the meal plan includes breakfast and dinner (step 49).
　上記食事プランが朝食付きかつ夕食付きであると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、上記食事辞書データベース３４内の、上記レビュー対象の宿泊施設の朝食及び夕食の食材またはメニューに関する辞書を用いて、レビューを形態素解析する（ステップ５０）。 When it is determined that the meal plan includes breakfast and dinner (Yes), the CPU 11 uses the dictionary regarding the breakfast and dinner ingredients or menu of the accommodation facility to be reviewed in the meal dictionary database 34. The review is subjected to morphological analysis (step 50).
　続いてＣＰＵ１１は、上記形態素解析されたレビューに、朝食の辞書に存在するキーワード（すなわち、当該宿泊施設の朝食に固有の食材名またはメニュー名）が含まれるか否かを判断する（ステップ５１）。 Subsequently, the CPU 11 determines whether or not the keyword subjected to the morphological analysis includes a keyword existing in the breakfast dictionary (that is, an ingredient name or menu name unique to the breakfast of the accommodation facility) (step 51). .
　上記レビューに朝食固有の食材名またはメニュー名が含まれると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、当該レビューを朝食レビューに分類する（ステップ４６）。 When it is determined that the above-mentioned review includes a breakfast-specific food name or menu name (Yes), the CPU 11 classifies the review into a breakfast review (step 46).
　上記レビューに朝食固有の食材名またはメニュー名が含まれないと判断した場合（Ｎｏ）、ＣＰＵ１１は、当該レビューに夕食固有の食材名またはメニュー名が含まれるか否かを判断する（ステップ５２）。 When determining that the breakfast-specific food name or menu name is not included in the review (No), the CPU 11 determines whether the review includes a dinner-specific food name or menu name (step 52). .
　上記レビューに夕食固有の食材名またはメニュー名が含まれると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、当該レビューを夕食レビューに分類する（ステップ４８）。 If it is determined that the above-described review includes a dinner-specific food name or menu name (Yes), the CPU 11 classifies the review into a dinner review (step 48).
　上記レビューに夕食固有の食材名またはメニュー名が含まれないと判断した場合（Ｎｏ）、ＣＰＵ１１は、当該レビューをその他レビュー（分類不可）に分類する（ステップ５３）。 When it is determined that the above-mentioned review does not include a dinner-specific food name or menu name (No), the CPU 11 classifies the review into other reviews (not classifiable) (step 53).
　上記ステップ４４において、上記予約情報に食事プラン情報が含まれていないと判断した場合（Ｎｏ）、ＣＰＵ１１は、上記宿泊施設情報データベース３３からレビュー対象の宿泊施設の施設タイプ情報を取得し、また上記宿泊予約情報データベース３１からレビュー投稿ユーザのチェックイン予定時刻情報を取得する（ステップ５７）。 When it is determined in step 44 that the meal information is not included in the reservation information (No), the CPU 11 acquires the facility type information of the accommodation facility to be reviewed from the accommodation facility information database 33. The check-in scheduled time information of the review posting user is acquired from the accommodation reservation information database 31 (step 57).
　続いてＣＰＵ１１は、上記取得した情報を基に、上記レビュー対象の宿泊施設がビジネス向けタイプであり、かつ、ユーザのチェックイン予定時刻が所定時刻（例えば午後９時、午後１０時）以降であるか否かを判断する（ステップ５８）。 Subsequently, based on the acquired information, the CPU 11 has the accommodation facility to be reviewed as a business type, and the user's scheduled check-in time is after a predetermined time (for example, 9 pm or 10 pm). Whether or not (step 58).
　上記レビュー対象の宿泊施設がビジネス向けタイプであり、かつ、チェックイン予定時刻が所定時刻以降であると判断した場合（Ｙｅｓ）、ＣＰＵ１１は、上記レビューを朝食レビューに分類する（ステップ４６）。 When it is determined that the accommodation facility to be reviewed is a business type and the estimated check-in time is after a predetermined time (Yes), the CPU 11 classifies the review into a breakfast review (step 46).
　これは、ビジネス向けタイプの宿泊施設が提供するプランは朝食付きかつ夕食無しであることが多く、また夜遅く（上記所定時刻以降）にチェックインするユーザは当該宿泊施設内で夕食を食べないと考えられるからである。 This is because plans for business-type accommodations often include breakfast and no dinner, and users who check in late at night (after the predetermined time) must eat dinner in the accommodation. It is possible.
　上記レビュー対象の宿泊施設がビジネス向けタイプでない、または、チェックイン予定時刻が上記所定時刻前であると判断した場合（Ｎｏ）、ＣＰＵ１１は、上記レビューをその他レビュー（分類不可）に分類する（ステップ５３）。 When it is determined that the accommodation facility to be reviewed is not a business type or the scheduled check-in time is before the predetermined time (No), the CPU 11 classifies the review into other reviews (not classifiable) (step) 53).
　上記ステップ４９において、朝食付きかつ夕食付きでない、すなわち、朝食無しかつ夕食無しであると判断した場合（Ｎｏ）、ＣＰＵ１１は、上記レビューから、食事に関連する所定のキーワードを検索する（ステップ５４）。 If it is determined in step 49 that breakfast is included and dinner is not included, that is, breakfast is not included and dinner is not included (No), the CPU 11 searches for a predetermined keyword related to meals from the review (step 54). .
　上記検索の結果、上記レビューに所定のキーワードが含まれると判断した場合（ステップ５５のＹｅｓ）、ＣＰＵ１１は、当該レビューを、要確認レビューに分類する（ステップ５６）。要確認レビューに分類されたレビューは、例えば、宿泊施設予約サーバ１００の管理者による確認処理に回される。 As a result of the search, if it is determined that a predetermined keyword is included in the review (Yes in step 55), the CPU 11 classifies the review into a review requiring confirmation (step 56). For example, the reviews classified as “required reviews” are sent to a confirmation process by an administrator of the accommodation facility reservation server 100.
　要確認レビューに分類されたレビューは、例えば、ユーザが食事無しプランを予約し、宿泊施設内のレストランで食事した場合のレビューや、宿泊施設で提供される食事について改善の要望や不満があったために食事無しプランを予約したことについての説明を記載したレビューである可能性がある。したがって、管理者は当該レビューを確認することで、前者の場合は手動で朝食レビューまたは夕食レビューに分類することができ、また後者の場合にはユーザの要望に対応することができる。 The reviews classified as “required reviews” include, for example, reviews when a user reserves a mealless plan and eats at a restaurant in the accommodation, or because there is a request for improvement or dissatisfaction with the meal provided at the accommodation. There is a possibility that the review contains an explanation about having booked a mealless plan. Therefore, the administrator can confirm the review and manually classify the review into breakfast review or dinner review in the former case, and respond to the user's request in the latter case.
　上記レビュー記憶（ステップ４２）以降の分類処理は、定期的に実行されてもよいし、所定数のレビューが記憶されたときに実行されてもよいし、１つのレビューが記憶される度に実行されてもよい。 The classification process after the review storage (step 42) may be executed periodically, or may be executed when a predetermined number of reviews are stored, or executed each time one review is stored. May be.
　図示しないが、ＣＰＵ１１は、上記朝食レビュー及び夕食レビューに分類されたレビューについて、上記宿泊予約サイト上のレビュー表示領域において、朝食及び夕食を区別するアイコンが付加されるようにウェブページを更新してもよいし、またレビューが朝食レビュー領域と夕食レビュー領域とに区別されて表示されるようにウェブページを更新してもよい。当該ウェブページは、ユーザ端末２００からの要求に応じて送信される。 Although not shown, the CPU 11 updates the web page so that an icon for distinguishing breakfast and dinner is added to the review display area on the accommodation reservation site for the reviews classified into the breakfast review and the dinner review. Alternatively, the web page may be updated so that the reviews are displayed separately in the breakfast review area and the dinner review area. The web page is transmitted in response to a request from the user terminal 200.
　以上説明したように、本実施形態によれば、宿泊施設予約サーバ１００は、宿泊予約情報を利用することで、ユーザに入力の手間を掛けさせること及び複雑な演算処理を行うことなく、ユーザの食事のレビューを少なくとも朝食に関するレビューと夕食に関するレビューとに精度良く分類することができ、レビューの価値を向上させ、ひいては宿泊予約を増大させることができる。 As described above, according to the present embodiment, the accommodation facility reservation server 100 uses the accommodation reservation information, so that the user does not have to input time and perform complicated calculation processing. Meal reviews can be accurately classified into at least breakfast reviews and dinner reviews, which can increase the value of reviews and thus increase accommodation reservations.
［変形例］
　本発明は上述の実施形態にのみ限定されるものではなく、本開示の要旨を逸脱しない範囲内において種々変更され得る。 [Modification]
The present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the scope of the present disclosure.
　上述の実施形態において、宿泊施設予約サーバ１００は、朝食レビューに分類されたレビュー及び夕食レビューに分類されたレビューについて、上記食事辞書を用いて、分類の正しさを検証し、その結果に矛盾が生じた場合には、分類対象から除外してもよく、また上記要確認レビューに分類してもよい。 In the above-described embodiment, the accommodation facility reservation server 100 verifies the correctness of the classification using the meal dictionary for the reviews classified as the breakfast review and the reviews classified as the dinner review, and the results are inconsistent. If it occurs, it may be excluded from the classification target and may be classified into the above-mentioned confirmation review.
　すなわち、宿泊施設予約サーバ１００は、朝食レビューに分類されたレビューを、食事辞書を基に形態素解析し、その結果当該レビューが夕食レビューに分類された場合、当該レビューを分類対象から除外してもよい。同様に宿泊施設予約サーバ１００は、夕食レビューに分類されたレビューを、食事辞書を基に形態素解析し、その結果当該レビューが朝食レビューに分類された場合、当該レビューを分類対象から除外してもよい。 That is, the accommodation facility reservation server 100 performs a morphological analysis on the reviews classified as breakfast reviews based on the meal dictionary. As a result, if the reviews are classified as dinner reviews, the reviews are excluded from the classification targets. Good. Similarly, the accommodation facility reservation server 100 performs a morphological analysis on the reviews classified as dinner reviews based on the meal dictionary. As a result, when the reviews are classified as breakfast reviews, the reviews are excluded from the classification targets. Good.
　これにより宿泊施設予約サーバ１００は、朝食レビューまたは夕食レビューに分類後も、補足的に食事辞書を用いた形態素解析により再分類することで、誤った分類がなされるのを防止することができる。 Thus, the accommodation facility reservation server 100 can prevent erroneous classification by re-classifying by the morphological analysis using the meal dictionary after supplementing the breakfast review or dinner review.
　上述の実施形態では、宿泊施設予約サーバ１００は、予約情報中のチェックイン予定時刻を基にレビューを朝食レビューに分類していた。しかし、当該チェックイン予定時刻の変わりに、実際のチェックイン時刻が用いられてもよい。この場合、実際のチェックイン時刻は、ユーザ端末２００または宿泊施設端末３００から受信される。 In the above-described embodiment, the accommodation facility reservation server 100 classifies reviews as breakfast reviews based on the scheduled check-in time in the reservation information. However, the actual check-in time may be used instead of the scheduled check-in time. In this case, the actual check-in time is received from the user terminal 200 or the accommodation facility terminal 300.
　１１…ＣＰＵ
　１８…記憶部
　１９…通信部
　３１…宿泊予約情報データベース
　３２…レビュー情報データベース
　３３…宿泊施設情報データベース
　３４…食事辞書データベース
　５０…インターネット
　１００…宿泊施設予約サーバ
　２００…ユーザ端末
　３００…宿泊施設端末 11 ... CPU
DESCRIPTION OF SYMBOLS 18 ... Memory | storage part 19 ... Communication part 31 ... Accommodation reservation information database 32 ... Review information database 33 ... Accommodation facility information database 34 ... Meal dictionary database 50 ... Internet 100 ... Accommodation facility reservation server 200 ... User terminal 300 ... Accommodation facility terminal

Claims (8)

  1. 　ユーザ端末と通信可能な通信部と、
    　朝食付きの宿泊プランか否か及び夕食付きの宿泊プランか否かを示す食事プラン情報を含み得る、前記ユーザ端末を有するユーザの宿泊施設の予約に関する予約情報と、前記ユーザの前記宿泊施設に対するレビュー情報とを記憶可能な記憶部と、
    　前記ユーザ端末から前記レビュー情報を受信するように前記通信部を制御し、前記レビュー情報を送信したユーザ端末のユーザの予約情報を基に前記ユーザの宿泊プランが朝食付きか否か及び夕食付きか否かを判断し、前記宿泊プランが朝食付きかつ夕食無しのプランであると判断した場合、前記レビュー情報を朝食レビューに分類し、前記宿泊プランが朝食無しかつ夕食付きのプランであると判断した場合、前記レビュー情報を夕食レビューに分類するように前記記憶部を制御することが可能な制御部と
    　を具備する情報処理装置。     A communication unit capable of communicating with the user terminal;
    Reservation information relating to the reservation of the accommodation facility of the user having the user terminal, which may include meal plan information indicating whether the accommodation plan includes breakfast and whether the accommodation plan includes dinner, and the user's review of the accommodation facility A storage unit capable of storing information;
    The communication unit is controlled to receive the review information from the user terminal, and whether or not the user's accommodation plan includes breakfast and dinner based on the reservation information of the user of the user terminal that transmitted the review information If it is determined that the accommodation plan is a plan with breakfast and no dinner, the review information is classified as a breakfast review, and the accommodation plan is determined to be a plan without breakfast and with dinner. A control unit capable of controlling the storage unit to classify the review information into dinner reviews.
  2. 　請求項１に記載の情報処理装置であって、
    　前記制御部は、前記宿泊施設の予約を受付可能な宿泊予約サイト上から、前記宿泊施設が提供する朝食及び夕食にそれぞれ含まれる固有の食材名またはメニュー名を示すキーワードを収集して食事辞書を生成して前記記憶部に記憶し、
    　前記制御部は、前記宿泊プランが朝食付きかつ夕食付きのプランであると判断した場合、前記食事辞書を基に、前記レビュー情報を形態素解析することで、当該レビュー情報を前記朝食レビューと前記夕食レビューのいずれかに分類する
    　情報処理装置。     The information processing apparatus according to claim 1,
    The control unit collects keywords indicating unique food names or menu names included in breakfast and dinner provided by the accommodation facility from an accommodation reservation site capable of accepting reservations of the accommodation facility, and creates a meal dictionary. Generated and stored in the storage unit,
    When it is determined that the accommodation plan is a plan with breakfast and dinner, the control unit performs morphological analysis on the review information based on the meal dictionary so that the review information is the breakfast review and the dinner. Information processing device classified as one of the reviews.
  3. 　請求項１に記載の情報処理装置であって、
    　前記記憶部は、前記予約情報として、前記宿泊施設が少なくともビジネス向けタイプか否かを示すタイプ情報と、前記宿泊施設を予約したユーザのチェックイン予定時刻を記憶し、
    　前記制御部は、前記予約情報に前記食事プラン情報が含まれていない場合であって、前記タイプ情報から、前記ユーザが予約した宿泊施設がビジネス向けタイプであると判断し、かつ、前記チェックイン予定時刻が所定時刻以降であると判断した場合、前記レビュー情報を前記朝食レビューに分類する
    　情報処理装置。     The information processing apparatus according to claim 1,
    The storage unit stores, as the reservation information, type information indicating whether the accommodation facility is at least a business type, and a scheduled check-in time of a user who has reserved the accommodation facility,
    The control unit determines that the reservation information does not include the meal plan information, and determines from the type information that the accommodation facility reserved by the user is a business type, and the check-in An information processing apparatus that classifies the review information into the breakfast review when it is determined that the scheduled time is after a predetermined time.
  4. 　請求項１に記載の情報処理装置であって、
    　前記制御部は、前記ユーザの宿泊プランが朝食無しかつ夕食無しのプランであると判断した場合、前記レビュー情報から、食事に関する所定のキーワードを検索し、当該キーワードが抽出された場合、当該レビュー情報を要確認レビューに分類するように前記記憶部を制御する
    　情報処理装置。     The information processing apparatus according to claim 1,
    When the control unit determines that the user's accommodation plan is a plan without breakfast and without dinner, the control unit searches for a predetermined keyword related to a meal from the review information, and when the keyword is extracted, the review information An information processing apparatus that controls the storage unit so as to classify the item into a review requiring confirmation.
  5. 　請求項２に記載の情報処理装置であって、
    　前記制御部は、
    　前記朝食レビューに分類されたレビュー情報を、前記食事辞書を基に形態素解析し、その結果当該レビュー情報が夕食レビューに分類された場合、当該レビュー情報を、前記朝食レビューまたは前記夕食レビューへの分類対象から除外し、
    　前記夕食レビューに分類されたレビュー情報を、前記食事辞書を基に形態素解析し、その結果当該レビュー情報が朝食レビューに分類された場合、当該レビュー情報を、前記朝食レビューまたは前記夕食レビューへの分類対象から除外する
    　情報処理装置。     An information processing apparatus according to claim 2,
    The controller is
    The review information classified into the breakfast review is subjected to morphological analysis based on the meal dictionary. As a result, when the review information is classified into dinner review, the review information is classified into the breakfast review or dinner review. Excluded from the scope,
    The review information classified into the dinner review is subjected to morphological analysis based on the meal dictionary. As a result, when the review information is classified into a breakfast review, the review information is classified into the breakfast review or the dinner review. Information processing devices excluded from the target.
  6. 　請求項１に記載の情報処理装置であって、
    　前記制御部は、前記レビュー情報を含む前記宿泊施設毎のウェブページを、前記朝食レビューと前記夕食レビューとが区別されて表示されるように生成し、当該ウェブページを前記ユーザ端末の要求に応じて送信するように前記通信部を制御する
    　情報処理装置。     The information processing apparatus according to claim 1,
    The control unit generates a web page for each accommodation facility including the review information so that the breakfast review and the dinner review are distinguished and displayed, and the web page is responded to a request from the user terminal. An information processing apparatus that controls the communication unit to transmit the information.
  7. 　朝食付きの宿泊プランか否か及び夕食付きの宿泊プランか否かを示す食事プラン情報を含み得る、ユーザ端末を有するユーザの宿泊施設の予約に関する予約情報を記憶し、
    　前記ユーザ端末から前記ユーザの前記宿泊施設に対するレビュー情報を受信し、
    　前記レビュー情報を送信したユーザ端末のユーザの予約情報を基に前記ユーザの宿泊プランが朝食付きか否か及び夕食付きか否かを判断し、
    　前記宿泊プランが朝食付きかつ夕食無しのプランであると判断した場合、前記レビュー情報を朝食レビューに分類し、
    　前記宿泊プランが朝食無しかつ夕食付きのプランであると判断した場合、前記レビュー情報を夕食レビューに分類する
    　情報処理方法。     Storing reservation information regarding the reservation of the accommodation facility of the user having the user terminal, which may include meal plan information indicating whether the accommodation plan includes breakfast and whether the accommodation plan includes dinner;
    Receiving review information for the accommodation facility of the user from the user terminal;
    Determining whether the user's accommodation plan includes breakfast and dinner based on the user's reservation information of the user terminal that has transmitted the review information;
    If it is determined that the accommodation plan is a plan with breakfast and no dinner, classify the review information into a breakfast review,
    An information processing method for classifying the review information into dinner reviews when it is determined that the accommodation plan is a plan without breakfast and with dinner.
  8. 　情報処理装置に、
    　朝食付きの宿泊プランか否か及び夕食付きの宿泊プランか否かを示す食事プラン情報を含み得る、ユーザ端末を有するユーザの宿泊施設の予約に関する予約情報を記憶するステップと、
    　前記ユーザ端末から前記ユーザの前記宿泊施設に対するレビュー情報を受信するステップと、
    　前記レビュー情報を送信したユーザ端末のユーザの予約情報を基に前記ユーザの宿泊プランが朝食付きか否か及び夕食付きか否かを判断するステップと、
    　前記宿泊プランが朝食付きかつ夕食無しのプランであると判断した場合、前記レビュー情報を朝食レビューに分類するステップと、
    　前記宿泊プランが朝食無しかつ夕食付きのプランであると判断した場合、前記レビュー情報を夕食レビューに分類するステップと
    　を実行させるプログラム。     In the information processing device,
    Storing reservation information relating to the reservation of the accommodation facility of the user having the user terminal, which may include meal plan information indicating whether the accommodation plan includes breakfast and whether the accommodation plan includes dinner; and
    Receiving review information for the accommodation facility of the user from the user terminal;
    Determining whether the user's accommodation plan includes breakfast and dinner based on the reservation information of the user of the user terminal that transmitted the review information; and
    If it is determined that the accommodation plan is a plan with breakfast and no dinner, the step of classifying the review information into a breakfast review;
    A program for executing the step of classifying the review information into dinner reviews when it is determined that the accommodation plan is a plan without breakfast and with dinner.
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