WO2015129040A1 - Multilingual order reception server, multilingual order reception program, and multilingual order reception method - Google Patents

Multilingual order reception server, multilingual order reception program, and multilingual order reception method Download PDF

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Publication number
WO2015129040A1
WO2015129040A1 PCT/JP2014/055133 JP2014055133W WO2015129040A1 WO 2015129040 A1 WO2015129040 A1 WO 2015129040A1 JP 2014055133 W JP2014055133 W JP 2014055133W WO 2015129040 A1 WO2015129040 A1 WO 2015129040A1
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Prior art keywords
order
language
store
multilingual
user terminal
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PCT/JP2014/055133
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French (fr)
Japanese (ja)
Inventor
伸康 福西
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株式会社エスプランニング
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Priority to JP2015516928A priority Critical patent/JPWO2015129040A1/en
Priority to PCT/JP2014/055133 priority patent/WO2015129040A1/en
Publication of WO2015129040A1 publication Critical patent/WO2015129040A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0641Shopping interfaces

Definitions

  • the present invention relates to a technology for ordering goods and services in restaurants and the like, and in particular, a multilingual order receiving server and multilingual support capable of receiving orders from a wide variety of users with different languages such as travelers from abroad.
  • the present invention relates to an order receiving program and a multilingual order receiving method.
  • Japanese Patent Laid-Open No. 2010-67120 discloses a dish name database for storing dish names written in a plurality of languages corresponding to one dish, and corresponding to each dish stored in the dish name database. Based on a dish image database that stores one or more dish images, a touch sensor for handwritten input of dish names in any language, a character recognition engine that recognizes input handwritten characters, and a recognition result of handwritten characters A CPU that refers to the dish name database, identifies an input language corresponding to an arbitrary language and a dish, reads one or more dish images corresponding to the identified dish from the dish image database, and displays them on a liquid crystal display; Has disclosed a menu terminal (Patent Document 1).
  • Patent Document 1 an input language is specified by recognizing characters handwritten by a user. For this reason, there is a case where there is a flaw in the character or there is a character that is confused with other languages, so that the recognition accuracy is low and there is a case of erroneous recognition. If handwritten character recognition fails, the user must re-input, which is very cumbersome, and even if re-input, the recognition accuracy does not increase and may fail again. Further, in Patent Document 1, it is said that the recognition has failed and a message requesting the re-input, but if the input language cannot be specified, the message itself may not be understood.
  • the dish name database and the dish image database are memorize
  • An object of the present invention is to provide a multilingual order receiving server, a multilingual order receiving program, and a multilingual order receiving method capable of receiving orders from various users.
  • the multilingual order receiving server includes an access request receiving unit that receives an access request to an order screen in a predetermined store including a language code set in a user terminal, and the language code An order screen transmission unit that transmits an order screen corresponding to a user language written in a corresponding language to the user terminal.
  • the access request includes a store ID for identifying the store and / or a table ID for identifying a table in the store in an encrypted state.
  • the order screen transmission unit transmits, to the user terminal, a cookie in which a time limit that allows an order on the user-side language-compatible order screen is set together with the user-side language-compatible order screen. May be.
  • an order / position information receiving unit that receives position information of the user terminal from the user terminal together with the order information selected on the user-side language-compatible order screen, and the position information includes the order information
  • a position information determination unit that accepts the order information may be included only when it is within a predetermined area including a store.
  • an order screen transmission unit that transmits to the store terminal a store-side language-compatible order screen that is written in a language specified by the store and that corresponds to the order information from the user terminal. It may be.
  • the multilingual order receiving program includes an access request receiving unit that receives an access request to an order screen in a predetermined store, including a language code set in the user terminal, and the language code A computer is caused to function as an order screen transmission unit that transmits an order screen corresponding to a user language written in a corresponding language to the user terminal.
  • the multilingual order receiving method includes an access request receiving step of receiving from the user terminal an access request to an order screen in a predetermined store, including the language code set in the user terminal, and the language code An order screen transmission step of transmitting an order screen corresponding to the user side language expressed in a corresponding language to the user terminal.
  • the present invention although it is a technology that can be easily introduced at a low initial cost, it is possible to easily and reliably recognize a user's language and receive orders from a wide variety of users with different languages.
  • FIG. 1 is an overall view showing an embodiment of a multilingual order receiving system using a multilingual order receiving server according to the present invention. It is a figure which shows the various tables memorize
  • the multilingual order receiving system of this embodiment is a multilingual order receiving server 1 operated by a company or the like that provides a multilingual order receiving service according to the present invention, and a restaurant customer. It consists of its own user terminal 11 owned by each user and a store terminal 12 deployed in each restaurant that has joined the multilingual order receiving service.
  • the following steps are mainly executed. (1) Send an access request from the user terminal 11 to the multilingual order receiving server 1 (2) Send a user-side language order screen from the multilingual order receiving server 1 to the user terminal 11 (3) Multilingual support from the user terminal 11 Send order information and position information to order server 1 (4) Send a store language order screen from multi-language order server 1 to store terminal 12
  • the user terminal 11 and the store terminal 12 are composed of a portable computer such as a smartphone or a tablet computer.
  • the user terminal 11 and the shop terminal 12 are provided with a wireless interface and a web browser is installed. For this reason, it is configured to be able to access a website on the Internet via a Wi-Fi (Wireless Fidelity) line or a 3G (3rd Generation) line.
  • Wi-Fi Wireless Fidelity
  • 3G (3rd Generation) line 3G (3rd Generation
  • the web browser installed in the user terminal 11 is an API (Application that acquires location information of the user terminal 11) such as a Geolocation API standardized by W3C (World Wide Web Consortium). Supports Programming Interface. For this reason, the user terminal 11 selects whether or not to provide position information based on GPS (Global Positioning System), Wi-Fi access point, IP (Internet Protocol) address, base station, etc. to the multilingual order receiving server 1 It can be done. In this embodiment, as will be described later, in order to ensure security, when the user terminal 11 refuses to provide location information, transmission of order information is prohibited.
  • API Application that acquires location information of the user terminal 11
  • W3C World Wide Web Consortium
  • the user terminal 11 has a digital camera function and an application that can read a QR code (registered trademark). For this reason, the URL (Uniform ⁇ Resource ⁇ ⁇ Locator) of the order screen, which will be described later, can be easily acquired simply by reading the order QR code (registered trademark) provided from the store side.
  • QR code registered trademark
  • the multilingual order receiving server 1 is constituted by a computer such as a web server, and as shown in FIG. 1, the communication means 2 for communicating with the user terminal 11 and the shop terminal 12, and the present embodiment.
  • the storage unit 3 stores a multilingual order receiving program 1a and a database, and the arithmetic processing unit 4 executes various arithmetic processes and functions as each component described later.
  • each means will be described in detail.
  • the communication means 2 is constituted by a communication interface or the like, and transmits / receives various data to / from the user terminal 11 and the store terminal 12 via the Internet or the like.
  • the storage unit 3 stores various databases and functions as a working area when the arithmetic processing unit 4 performs arithmetic processing.
  • the storage means 3 includes a ROM (Read Only Memory), a RAM (Random Access Memory), a flash memory, and the like.
  • ROM Read Only Memory
  • RAM Random Access Memory
  • flash memory and the like.
  • a program storage unit 31 and a database storage unit 32 are provided. And have. Hereinafter, each component will be described in more detail.
  • the database storage unit 32 is stored in the storage unit 3 in the multilingual order receiving server 1, but is not limited to this configuration.
  • the database storage unit 32 may be constructed in a database server or the like installed separately from the multilingual order receiving server 1 so that the database server and the multilingual order receiving server 1 can communicate with each other.
  • the multilingual order receiving program 1a of this embodiment is installed. Then, the arithmetic processing means 4 executes the multilingual order receiving program 1a, thereby causing the computer as the multilingual order receiving server 1 to function as each component described later.
  • the usage form of the multilingual order receiving program 1a is not limited to the above configuration.
  • the multilingual order receiving program 1a may be stored in a computer-readable recording medium such as a CD-ROM or DVD-ROM, and directly read from the recording medium and executed.
  • the database storage unit 32 stores various table data necessary for providing a multilingual order receiving service.
  • the database storage unit 32 includes a language table, a store table, a store translation table, a menu category table, a menu category translation table, a dish translation table, a dish table, and a table (table) table.
  • the order information table is registered, and other tables can be referred to each other.
  • a plurality of language names are registered in the language table in association with the language ID.
  • store names of member stores are registered in association with store IDs.
  • store translation table a store name corresponding to the store ID is registered as a store name written in a language corresponding to the language ID.
  • menu category table store IDs are registered in association with category IDs.
  • a category name written in a language corresponding to the language ID is registered in the menu category translation table.
  • a dish name written in a language corresponding to the language ID is registered for each dish ID.
  • the category ID and price of the dish corresponding to the dish ID are registered.
  • table (table) table a table name written in a language designated by the store corresponding to the store ID is registered in association with the table ID.
  • order information table a table ID corresponding to the orderer's table, a dish ID corresponding to the ordered dish, and the quantity of the ordered dish are registered in association with the order ID.
  • the arithmetic processing means 4 executes various arithmetic processes for realizing the multilingual order receiving service of the present embodiment.
  • the arithmetic processing means 4 is constituted by a CPU (Central Processing Unit) or the like, and by executing the multilingual order receiving program 1a installed in the storage means 3, as shown in FIG. It functions as an access request receiving unit 41, an encrypted ID decrypting unit 42, an order screen transmitting unit 43, an order / position information receiving unit 44, a position information determining unit 45, and an order receiving screen transmitting unit 46. ing.
  • a CPU Central Processing Unit
  • the access request receiving unit 41 receives an access request from the user terminal 11 for an order screen in a predetermined store, including the language code set in the user terminal 11.
  • the access request is transmitted from the web browser of the user terminal 11 in the form of an HTTP request to the URL of the order screen prepared by the multilingual order receiving server 1.
  • the HTTP request header includes an Accept-Language header representing the language used in the web browser. By referring to this header, the language code set in the user terminal 11 can be determined.
  • the encryption ID decryption unit 42 decrypts the encrypted store ID and the encryption table ID.
  • the access request from the user terminal 11 includes a store ID for identifying a store and a table ID for identifying a table in the store in an encrypted state.
  • the multilingual order receiving server 1 encrypts the store ID and the table ID in advance using a predetermined encryption method, and embeds them in the URL of the order screen as shown below. http://sekaime.nu:1337/menu_main/Encrypted store ID / Encrypted table ID /
  • the access request receiving unit 41 receives the encrypted store ID and the encrypted table ID.
  • the encryption ID decrypting unit 42 decrypts the encrypted store ID and the encrypted table ID according to the encryption method used for the encryption, and acquires the store ID and the table ID.
  • the URL remains visible in the browser address bar access history, the QR reader application, etc. in the user terminal 11. For this reason, if the store ID and the table ID are easy to guess character strings (001, 002, etc.), it is possible to access an order screen of a different store or a different table with a slight change of the character string. There is a risk of malicious orders. Therefore, in the present embodiment, measures are taken to encrypt the store ID and table ID and prevent transmission of mischievous order information by a Service-to-Self.
  • the store ID and the table ID are used.
  • the multilingual order receiving server 1 performs a service for a single store
  • the store ID is not necessary.
  • the table ID need not be used.
  • the encryption ID decrypting unit 42 may decrypt only one of the encrypted store ID and the encryption table ID according to the situation of the store.
  • the order screen transmission unit 43 transmits a user-side language-compatible order screen written in a language corresponding to the language code of the user terminal 11 to the user terminal 11.
  • the order screen transmission unit 43 refers to each table data in the database storage unit 32 and uses the language corresponding to the language code received by the access request reception unit 41 by the encryption ID decryption unit 42.
  • a store screen corresponding to the user side language corresponding to the decrypted store ID is generated and transmitted to the user terminal 11.
  • FIG. 3 is an initial screen of the order screen corresponding to the language on the user side, and displays categories of dishes and drinks.
  • FIG. 4 shows a state where a product group belonging to the category is expanded by tapping any category in FIG.
  • FIG. 5 is a screen for confirming and transmitting the order contents. After inputting the desired quantity of the selected product, tapping the order button (“Place Your Orders” in FIG. 5), the order information is displayed. The dish ID and quantity are transmitted.
  • the order screen transmission unit 43 generates and transmits an order screen corresponding to the user language after receiving an access request, but is not limited to this configuration. That is, an order screen corresponding to all languages is generated in advance for each store, and when there is an access request, the order screen corresponding to the language on the user side corresponding to the language code and store ID is read, and only the transmission process is performed. You may make it perform.
  • the order screen transmission part 43 transmits to the user terminal 11 the cookie in which the time limit which enables the order by the user side language corresponding order screen was set with the user side language corresponding order screen. ing. Thereby, when the elapsed time after the said cookie is preserve
  • the user side language compatible order screen is configured to request the position information of the user terminal 11 when the user terminal 11 transmits the order information to the multilingual order receiving server 1.
  • the position information acquired by the above-described API is transmitted to the multilingual order receiving server 1.
  • the user refuses to provide location information transmission of order information is prohibited.
  • the order / position information receiving unit 44 receives position information of the user terminal 11 from the user terminal 11 together with the order information selected on the order screen corresponding to the user language.
  • the dish ID and quantity as order information are transmitted to the user terminal 11. .
  • the order information is not limited to the above, and may be added as appropriate as long as it is information related to the order.
  • provision of position information is a requirement as a condition for transmitting order information from the user terminal 11.
  • the present invention is not limited to the above configuration, and the order / position information receiving unit 44 may receive only the order information from the user terminal 11 when security based on the position information of the user terminal 11 is not used.
  • the location information determination unit 45 accepts order information only when the location information indicates a range of a predetermined area including the store.
  • the predetermined area is a reference for determining whether or not the user terminal 11 is in the store. For example, a range within a radius of 100 m centered on the store, a range of 100 m square, and the like can be set.
  • the position information determination unit 45 determines whether or not the user terminal 11 exists in a predetermined area based on the position information of the user terminal 11 received by the order / position information reception unit 44. And only when the user terminal 11 exists in a predetermined area, order information is received. As a result, the order information transmitted from outside the store is obviously discarded because it has a high possibility of mischief and erroneous transmission.
  • the order screen transmission unit 46 transmits to the store terminal 12 an order screen corresponding to the store side language, which is written in the language specified by the store, corresponding to the order information from the user terminal 11.
  • the order screen transmission unit 46 sets the store corresponding to the store ID decrypted by the encryption ID decryption unit 42 as a transmission destination.
  • the order screen transmission unit 46 refers to each table data in the database storage unit 32, and the table name corresponding to the table ID decrypted by the encryption ID decryption unit 42 and the order / position information reception unit 44.
  • the dish name and the number of orders corresponding to the order information received by is generated as a store-side language-compatible order receiving screen in a language preliminarily designated on the store side and transmitted to the transmission destination.
  • FIG. 6 shows an example of an order screen corresponding to the store side language when the language specified on the store side is Japanese.
  • the store-side language order receiving screen displays a table name corresponding to the table ID, a dish name corresponding to the dish ID, and the number of orders. Further, in FIG. 6, the order number corresponding to the order ID and the order receiving time are displayed.
  • a restaurant receiving a multilingual order receiving service prepares a QR code (registered trademark) in which a URL to an order screen is embedded for each table in the store.
  • a QR code registered trademark
  • a foreign user visits the store
  • a QR code registered trademark
  • step S1 when the foreign user who received the QR code (registered trademark) reads the QR code (registered trademark) using the user terminal 11 (step S1), the URL to the order screen is acquired.
  • the store ID and the table ID included in the URL are encrypted. For this reason, even if the character string in the URL is slightly changed, it is not possible to access an order screen of a different store or a different table, and an order due to mischief or the like is prevented.
  • the access request receiving unit 41 receives the access request (step S3).
  • the access request receiving unit 41 refers to the header of the HTTP request related to the access request, and easily and reliably recognizes the language code set in the user terminal 11.
  • the encryption ID decryption unit 42 decrypts the encrypted store ID and the encryption table ID included in the URL related to the access request (step S4). Thereby, in the multilingual order receiving server 1, the store ID and the table ID related to the access request from the user terminal 11 are acquired safely.
  • the order screen transmission unit 43 generates a user-side language-compatible order screen based on the language code of the user terminal 11 and the decrypted store ID, and transmits it to the user terminal 11 (step S5).
  • a user-side language order screen as shown in FIGS. 3 and 4 is displayed on the user terminal 11 (step S6).
  • an order screen written in the language used by the foreign country user can be provided easily and quickly to a wide variety of users using different languages.
  • the order screen can be provided to the user terminal 11 of the foreign country user, not the dedicated terminal on the store side, it is easy to introduce without incurring initial costs.
  • the order screen transmission unit 43 stores a cookie with a time limit on the user terminal 11 side when providing a user-side language-compatible order screen. Therefore, in the user terminal 11, when the order button of FIG. 5 is tapped and the order information is confirmed (step S7), it is determined whether or not the time limit is set in the cookie (step S8). ).
  • step S8 determines whether or not to provide position information. If the elapsed time since the cookie is stored in the web browser of the user terminal 11 exceeds the time limit (step S8: NO), the transmission of the order information is prohibited (step S11). For this reason, the possibility that incorrect order information is transmitted when the order screen is displayed for a while or after leaving the store is reduced. On the other hand, when the elapsed time is within the time limit (step S8: YES), the user terminal 11 causes the foreign user to select whether or not to provide position information (step S9).
  • step S9 if a foreign country user refuses to provide location information (step S9: NO), transmission of order information is prohibited (step S11). Thereby, the order information is not transmitted from the user terminal 11 that cannot grasp whether or not it is actually in the store, and the security is improved.
  • step S9 YES
  • the order information is transmitted to the multilingual order receiving server 1 together with the position information (step S10).
  • step S12 when the order / position information receiving unit 44 receives the order information and the position information from the user terminal 11 (step S12), based on the position information, the position information determination unit 45 determines that the user terminal 11 is within the predetermined area. (Step S13). As a result of the determination, when the user terminal 11 does not exist within the predetermined area (step S13: NO), the received order information is discarded (step S15). As a result, the order information clearly transmitted from outside the store is discarded without being accepted because there is a high possibility of mischief or erroneous transmission.
  • step S13 when the user terminal 11 exists in the predetermined area (step S13: YES), it is estimated that the order information is valid from a foreign user in the store. For this reason, the order screen transmission unit 46 generates a store-side language-compatible order screen written in the language designated by the store and transmits it to the store terminal 12 (step S14). As a result, as shown in FIG. 6, the order details are displayed in the language specified on the store side at the store terminal 12, so that order mistakes caused by the store side are reduced.
  • An order screen corresponding to the language used by the user can be provided to a wide variety of users using different languages, and orders can be received. 2.
  • the user's language can be easily and reliably recognized. 3.
  • the initial cost can be suppressed, and it can be easily introduced even in a small restaurant or the like. 4).
  • By encrypting the store ID and the table ID it is possible to prevent order information due to mischief or the like from being transmitted. 5.
  • Order information from the user terminal 11 located outside the store can be discarded, and order information due to mischief or the like can be prevented. 7).
  • the contents of the order can be confirmed in the language specified on the store side, and the order can be accepted even if the store clerk is not fluent in language, and order mistakes can be reduced. 8). It is possible to increase opportunities to actively provide products and services to foreigners who have been shy away. 9.
  • Foreign tourists can use the store with peace of mind, increasing satisfaction and increasing repeat visitors. 10. It can contribute to the development of tourism industry by activating economic activities of foreign tourists.
  • the multilingual order receiving server 1, the multilingual order receiving program 1a, and the multilingual order receiving method according to the present invention are not limited to the above-described embodiment, and can be changed as appropriate.
  • portable computers are assumed as the user terminal 11 and the store terminal 12, but the present invention is not limited to this configuration. That is, as long as it is configured to be communicable with the multilingual order receiving server 1, a notebook personal computer may be used, and the store terminal 12 may be a desktop personal computer.
  • QR code registered trademark
  • QR code is used as means for causing the user terminal 11 to acquire the URL to the order screen.
  • the present invention is not limited to this configuration, and it may be embedded in another code, or a short URL may be prepared and directly input.
  • a terminal owned by the user himself is used as the user terminal 11, but the present invention is not limited to this configuration.
  • a terminal corresponding to the user terminal 11 may be prepared on the store side for a user who does not have the user terminal 11 such as an elderly person or a child.
  • Multilingual order receiving server 1a Multilingual order receiving program 2 Communication means 3 Storage means 4 Arithmetic processing means 11 User terminal 12 Store terminal 31 Program storage part 32 Database storage part 41 Access request receiving part 42 Encryption ID decrypting part 43 Order Screen transmission unit 44 Order / position information reception unit 45 Position information determination unit 46 Order screen transmission unit

Abstract

[Problem] To provide a multilingual order reception server, a multilingual order reception program, and a multilingual order reception method which are capable of simply and reliably recognizing the working language of a user and receiving orders from a wide variety of users having different working languages while being configured to suppress initial costs for easy introduction. [Solution] The present invention has: an access request receiving unit (41) for receiving, from a user terminal (11), a request for access to an order placement screen in a prescribed store, the access request including a language code set in the user terminal (11); and an order placement screen transmission unit (43) for transmitting, to the user terminal (11), a user-language-compatible order placement screen expressed in a language corresponding to the language code.

Description

多言語対応受注サーバ、多言語対応受注プログラムおよび多言語対応受注方法Multilingual ordering server, multilingual ordering program, and multilingual ordering method
 本発明は、飲食店等における商品・役務の受注技術に関し、特に、外国からの旅行者のように使用言語が異なる多種多様なユーザからの受注を可能とする多言語対応受注サーバ、多言語対応受注プログラムおよび多言語対応受注方法に関するものである。 The present invention relates to a technology for ordering goods and services in restaurants and the like, and in particular, a multilingual order receiving server and multilingual support capable of receiving orders from a wide variety of users with different languages such as travelers from abroad. The present invention relates to an order receiving program and a multilingual order receiving method.
 使用言語が異なる言語圏に行った場合、現地での飲食店で料理を食べたり、小売店で商品を購入することは楽しみの一つであるが、言語がわからないために料理の内容が理解できずに希望と異なる料理を食べることになったり、間違った注文をすることもあり、苦労することが多い。このような問題を解決するために、従来、ユーザが使用言語と異なる言語圏に行った場合でも、飲食店等において、ユーザが所望する料理を簡単に選択することができる技術が提案されている。 If you are in a different language, you can enjoy cooking at local restaurants or purchasing products at retail stores, but you can understand the contents of the dishes because you do not know the language. It is often difficult to eat something different from what you want, or to make a wrong order. In order to solve such a problem, conventionally, a technique has been proposed in which a user can easily select a desired dish even in a restaurant or the like even when the user goes to a language area different from the language used. .
 例えば、特開2010-67120号公報には、一つの料理に対応して複数の言語で表記された料理名を記憶する料理名データベースと、料理名データベースに記憶された各料理に対応して、一以上の料理画像を記憶する料理画像データベースと、任意の言語で料理名を手書入力するためのタッチセンサと、入力された手書き文字を認識する文字認識エンジンと、手書き文字の認識結果に基づいて料理名データベースを参照し、任意の言語に相当する入力言語と料理とを特定すると共に、特定した料理に対応する一以上の料理画像を料理画像データベースから読み出して液晶ディスプレイに表示させるCPUと、を備えたメニュー端末が開示されている(特許文献1)。 For example, Japanese Patent Laid-Open No. 2010-67120 discloses a dish name database for storing dish names written in a plurality of languages corresponding to one dish, and corresponding to each dish stored in the dish name database. Based on a dish image database that stores one or more dish images, a touch sensor for handwritten input of dish names in any language, a character recognition engine that recognizes input handwritten characters, and a recognition result of handwritten characters A CPU that refers to the dish name database, identifies an input language corresponding to an arbitrary language and a dish, reads one or more dish images corresponding to the identified dish from the dish image database, and displays them on a liquid crystal display; Has disclosed a menu terminal (Patent Document 1).
特開2010-67120号公報JP 2010-67120 A
 しかしながら、特許文献1に記載された発明においては、ユーザにより手書き入力された文字を認識して入力言語を特定するようになっている。このため、文字に癖があったり、他の言語と紛らわしい文字もあり、認識精度が低く誤認識する場合がある。手書き文字の認識に失敗した場合、ユーザが再入力しなければならず、非常に煩わしいし、再入力しても認識精度が高くなるものではなく、再度失敗することもある。また、特許文献1では、上記認識を失敗した旨や、上記再入力を求めるメッセージを表示するとされているが、入力言語を特定できていなければ、そのメッセージ自体理解できないおそれもある。 However, in the invention described in Patent Document 1, an input language is specified by recognizing characters handwritten by a user. For this reason, there is a case where there is a flaw in the character or there is a character that is confused with other languages, so that the recognition accuracy is low and there is a case of erroneous recognition. If handwritten character recognition fails, the user must re-input, which is very cumbersome, and even if re-input, the recognition accuracy does not increase and may fail again. Further, in Patent Document 1, it is said that the recognition has failed and a message requesting the re-input, but if the input language cannot be specified, the message itself may not be understood.
 また、特許文献1では、料理名データベースや料理画像データベースをメニュー端末ごとに記憶させており、かつ、当該メニュー端末を飲食店内の各テーブルごとに設置している。このため、飲食店ごとに各データベースを構築する必要がある上、オーダー受付端末やアクセスポイントの他に、メニュー端末をテーブルの数だけ用意しなければならず、導入時の初期費用として膨大な費用がかかるという問題もある。 Moreover, in patent document 1, the dish name database and the dish image database are memorize | stored for every menu terminal, and the said menu terminal is installed for every table in a restaurant. For this reason, it is necessary to construct each database for each restaurant, and in addition to order reception terminals and access points, there must be as many menu terminals as the number of tables. There is also a problem that it takes.
 本発明は、このような問題点を解決するためになされたものであって、初期費用を抑えて導入しやすい技術でありながら、ユーザの使用言語を簡単かつ確実に認識し、使用言語が異なる多種多様なユーザから受注することができる多言語対応受注サーバ、多言語対応受注プログラムおよび多言語対応受注方法を提供することを目的としている。 The present invention has been made in order to solve such problems, and is a technology that can be easily introduced with reduced initial cost, while easily recognizing the language used by the user and using different languages. An object of the present invention is to provide a multilingual order receiving server, a multilingual order receiving program, and a multilingual order receiving method capable of receiving orders from various users.
 本発明に係る多言語対応受注サーバは、ユーザ端末に設定されている言語コードを含む、所定の店舗における注文画面へのアクセス要求を前記ユーザ端末から受信するアクセス要求受信部と、前記言語コードに対応する言語で表記されたユーザ側言語対応注文画面を前記ユーザ端末へ送信する注文画面送信部とを有する。 The multilingual order receiving server according to the present invention includes an access request receiving unit that receives an access request to an order screen in a predetermined store including a language code set in a user terminal, and the language code An order screen transmission unit that transmits an order screen corresponding to a user language written in a corresponding language to the user terminal.
 また、本発明の一態様として、前記アクセス要求には、前記店舗を識別する店舗IDおよび/または前記店舗内のテーブルを識別するテーブルIDが、暗号化された状態で含まれており、これら暗号化店舗IDおよび/または暗号化テーブルIDを復号化する暗号化ID復号化部を有していてもよい。 As one aspect of the present invention, the access request includes a store ID for identifying the store and / or a table ID for identifying a table in the store in an encrypted state. You may have the encryption ID decoding part which decodes encryption store ID and / or encryption table ID.
 さらに、本発明の一態様として、前記注文画面送信部は、前記ユーザ側言語対応注文画面による注文を可能とする制限時間が設定されたクッキーを前記ユーザ側言語対応注文画面とともに前記ユーザ端末へ送信してもよい。 Furthermore, as one aspect of the present invention, the order screen transmission unit transmits, to the user terminal, a cookie in which a time limit that allows an order on the user-side language-compatible order screen is set together with the user-side language-compatible order screen. May be.
 また、本発明の一態様として、前記ユーザ側言語対応注文画面で選択された注文情報とともに、前記ユーザ端末の位置情報を前記ユーザ端末から受信する注文・位置情報受信部と、前記位置情報が前記店舗を含む所定エリアの範囲内を示す場合のみ、前記注文情報を受け付ける位置情報判定部とを有していてもよい。 Further, as one aspect of the present invention, an order / position information receiving unit that receives position information of the user terminal from the user terminal together with the order information selected on the user-side language-compatible order screen, and the position information includes the order information A position information determination unit that accepts the order information may be included only when it is within a predetermined area including a store.
 さらに、本発明の一態様として、前記ユーザ端末からの前記注文情報に対応する、前記店舗が指定した言語で表記された店舗側言語対応受注画面を店舗端末へ送信する受注画面送信部を有していてもよい。 Furthermore, as one aspect of the present invention, an order screen transmission unit that transmits to the store terminal a store-side language-compatible order screen that is written in a language specified by the store and that corresponds to the order information from the user terminal. It may be.
 本発明に係る多言語対応受注プログラムは、ユーザ端末に設定されている言語コードを含む、所定の店舗における注文画面へのアクセス要求を前記ユーザ端末から受信するアクセス要求受信部と、前記言語コードに対応する言語で表記されたユーザ側言語対応注文画面を前記ユーザ端末へ送信する注文画面送信部としてコンピュータを機能させる。 The multilingual order receiving program according to the present invention includes an access request receiving unit that receives an access request to an order screen in a predetermined store, including a language code set in the user terminal, and the language code A computer is caused to function as an order screen transmission unit that transmits an order screen corresponding to a user language written in a corresponding language to the user terminal.
 本発明に係る多言語対応受注方法は、ユーザ端末に設定されている言語コードを含む、所定の店舗における注文画面へのアクセス要求を前記ユーザ端末から受信するアクセス要求受信ステップと、前記言語コードに対応する言語で表記されたユーザ側言語対応注文画面を前記ユーザ端末へ送信する注文画面送信ステップとを有する。 The multilingual order receiving method according to the present invention includes an access request receiving step of receiving from the user terminal an access request to an order screen in a predetermined store, including the language code set in the user terminal, and the language code An order screen transmission step of transmitting an order screen corresponding to the user side language expressed in a corresponding language to the user terminal.
 本発明によれば、初期費用を抑えて導入しやすい技術でありながら、ユーザの使用言語を簡単かつ確実に認識し、使用言語が異なる多種多様なユーザから受注することができる。 According to the present invention, although it is a technology that can be easily introduced at a low initial cost, it is possible to easily and reliably recognize a user's language and receive orders from a wide variety of users with different languages.
本発明に係る多言語対応受注サーバを用いた多言語対応受注システムの一実施形態を示す全体図である。1 is an overall view showing an embodiment of a multilingual order receiving system using a multilingual order receiving server according to the present invention. 本実施形態において、データベース記憶部に記憶されている各種テーブルを示す図である。It is a figure which shows the various tables memorize | stored in the database memory | storage part in this embodiment. 本実施形態において、ユーザ側言語対応注文画面の初期画面の一例を示す図である。In this embodiment, it is a figure which shows an example of the initial screen of a user side language corresponding | compatible order screen. 本実施形態のユーザ側言語対応注文画面において、「sake」カテゴリを展開した画面の一例を示す図である。It is a figure which shows an example of the screen which expand | deployed the "sake" category in the user side language corresponding | compatible order screen of this embodiment. 本実施形態のユーザ側言語対応注文画面において、注文内容を確定し送信する画面の一例を示す図である。It is a figure which shows an example of the screen which confirms and transmits order content in the order screen corresponding to the user side language of this embodiment. 本実施形態における店舗側言語対応受注画面の一例を示す図である。It is a figure which shows an example of the order screen corresponding to a store side language in this embodiment. 本発明に係る多言語対応受注サーバおよび多言語対応受注プログラムによる多言語対応受注方法の一実施形態を示すフローチャート図である。It is a flowchart figure which shows one Embodiment of the multilingual order receiving method by the multilingual order receiving server and multilingual order receiving program which concern on this invention.
 以下、本発明に係る多言語対応受注サーバ、多言語対応受注プログラムおよび多言語対応受注方法の一実施形態について図面を用いて説明する。 Hereinafter, an embodiment of a multilingual order receiving server, a multilingual order receiving program and a multilingual order receiving method according to the present invention will be described with reference to the drawings.
 なお、以下の実施形態では、飲食店において料理やドリンク等を受注するシステムに適用した例について説明するが、この適用例に限定されるものではなく、使用言語が異なる多種多様なユーザから商品や役務を受注するシステムであれば、どのような受注システムにも適用可能である。 In addition, although the following embodiment demonstrates the example applied to the system which receives a dish, a drink, etc. in a restaurant, it is not limited to this application example, Product from various users with different use languages, The present invention is applicable to any order receiving system as long as it is a system for receiving a service.
 図1に示すように、本実施形態の多言語対応受注システムは、本発明に係る多言語対応受注サービスを提供する会社等によって運営される多言語対応受注サーバ1と、飲食店の客であるユーザ各人が所有する自身のユーザ端末11と、前記多言語対応受注サービスに加盟した各飲食店に配備される店舗端末12とから構成されている。そして、主として、以下のステップが実行されるようになっている。
(1)ユーザ端末11から多言語対応受注サーバ1へアクセス要求を送信
(2)多言語対応受注サーバ1からユーザ端末11へユーザ側言語対応注文画面を送信
(3)ユーザ端末11から多言語対応受注サーバ1へ注文情報・位置情報を送信
(4)多言語対応受注サーバ1から店舗端末12へ店舗側言語対応注文画面を送信
As shown in FIG. 1, the multilingual order receiving system of this embodiment is a multilingual order receiving server 1 operated by a company or the like that provides a multilingual order receiving service according to the present invention, and a restaurant customer. It consists of its own user terminal 11 owned by each user and a store terminal 12 deployed in each restaurant that has joined the multilingual order receiving service. The following steps are mainly executed.
(1) Send an access request from the user terminal 11 to the multilingual order receiving server 1 (2) Send a user-side language order screen from the multilingual order receiving server 1 to the user terminal 11 (3) Multilingual support from the user terminal 11 Send order information and position information to order server 1 (4) Send a store language order screen from multi-language order server 1 to store terminal 12
 以下、各構成について詳細に説明する。ユーザ端末11および店舗端末12は、スマートフォンやタブレット型コンピュータ等のような携帯型のコンピュータから構成されている。本実施形態において、ユーザ端末11および店舗端末12には、無線インターフェースが備えられているとともに、ウェブブラウザがインストールされている。このため、Wi-Fi(Wireless Fidelity)回線や3G(3rd Generation)回線を介してインターネット上のウェブサイトにアクセス可能に構成されている。 Hereinafter, each configuration will be described in detail. The user terminal 11 and the store terminal 12 are composed of a portable computer such as a smartphone or a tablet computer. In the present embodiment, the user terminal 11 and the shop terminal 12 are provided with a wireless interface and a web browser is installed. For this reason, it is configured to be able to access a website on the Internet via a Wi-Fi (Wireless Fidelity) line or a 3G (3rd Generation) line.
 また、本実施形態において、ユーザ端末11に搭載されているウェブブラウザは、W3C(World Wide Web Consortium)により規格化されたGeolocation API等のように、ユーザ端末11の位置情報を取得するAPI(Application Programming Interface)をサポートしている。このため、ユーザ端末11は、GPS(Global Positioning System)、Wi-Fiアクセスポイント、IP(Internet Protocol)アドレス、基地局等に基づく位置情報を多言語対応受注サーバ1へ提供するか否かを選択しうるようになっている。本実施形態では、後述するように、セキュリティを確保するため、ユーザ端末11が位置情報の提供を拒否した場合、注文情報の送信が禁止されるようになっている。 In this embodiment, the web browser installed in the user terminal 11 is an API (Application that acquires location information of the user terminal 11) such as a Geolocation API standardized by W3C (World Wide Web Consortium). Supports Programming Interface. For this reason, the user terminal 11 selects whether or not to provide position information based on GPS (Global Positioning System), Wi-Fi access point, IP (Internet Protocol) address, base station, etc. to the multilingual order receiving server 1 It can be done. In this embodiment, as will be described later, in order to ensure security, when the user terminal 11 refuses to provide location information, transmission of order information is prohibited.
 また、ユーザ端末11には、デジタルカメラ機能が備えられているとともに、QRコード(登録商標)を読み取り可能なアプリケーションがインストールされている。このため、店舗側から提供される注文用QRコード(登録商標)を読み取るだけで、後述する注文画面のURL(Uniform Resource Locator)を容易に取得できるようになっている。 The user terminal 11 has a digital camera function and an application that can read a QR code (registered trademark). For this reason, the URL (Uniform 取得 Resource 注 文 Locator) of the order screen, which will be described later, can be easily acquired simply by reading the order QR code (registered trademark) provided from the store side.
 つぎに、多言語対応受注サーバ1は、ウェブサーバ等のコンピュータによって構成されており、図1に示すように、ユーザ端末11や店舗端末12と通信するための通信手段2と、本実施形態の多言語対応受注プログラム1aやデータベースを記憶する記憶手段3と、各種の演算処理を実行し後述する各構成部として機能する演算処理手段4とから構成されている。以下、各手段について詳細に説明する。 Next, the multilingual order receiving server 1 is constituted by a computer such as a web server, and as shown in FIG. 1, the communication means 2 for communicating with the user terminal 11 and the shop terminal 12, and the present embodiment. The storage unit 3 stores a multilingual order receiving program 1a and a database, and the arithmetic processing unit 4 executes various arithmetic processes and functions as each component described later. Hereinafter, each means will be described in detail.
 通信手段2は、通信インターフェース等によって構成されており、インターネット等を介してユーザ端末11や店舗端末12との間で各種のデータを送受信するものである。 The communication means 2 is constituted by a communication interface or the like, and transmits / receives various data to / from the user terminal 11 and the store terminal 12 via the Internet or the like.
 記憶手段3は、各種のデータベースを記憶するとともに、演算処理手段4が演算処理を行う際のワーキングエリアとして機能するものである。本実施形態において、記憶手段3は、ROM(Read Only Memory)、RAM(Random Access Memory)およびフラッシュメモリ等によって構成されており、図1に示すように、プログラム記憶部31と、データベース記憶部32とを有している。以下、各構成部についてより詳細に説明する。 The storage unit 3 stores various databases and functions as a working area when the arithmetic processing unit 4 performs arithmetic processing. In the present embodiment, the storage means 3 includes a ROM (Read Only Memory), a RAM (Random Access Memory), a flash memory, and the like. As shown in FIG. 1, a program storage unit 31 and a database storage unit 32 are provided. And have. Hereinafter, each component will be described in more detail.
 なお、本実施形態では、データベース記憶部32を多言語対応受注サーバ1内の記憶手段3に格納しているが、この構成に限定されるものではない。例えば、多言語対応受注サーバ1とは別に設置されたデータベースサーバ等にデータベース記憶部32を構築し、当該データベースサーバと多言語対応受注サーバ1との間で通信可能に構成してもよい。 In the present embodiment, the database storage unit 32 is stored in the storage unit 3 in the multilingual order receiving server 1, but is not limited to this configuration. For example, the database storage unit 32 may be constructed in a database server or the like installed separately from the multilingual order receiving server 1 so that the database server and the multilingual order receiving server 1 can communicate with each other.
 プログラム記憶部31には、本実施形態の多言語対応受注プログラム1aがインストールされている。そして、演算処理手段4が、多言語対応受注プログラム1aを実行することにより、多言語対応受注サーバ1としてのコンピュータを後述する各構成部として機能させるようになっている。 In the program storage unit 31, the multilingual order receiving program 1a of this embodiment is installed. Then, the arithmetic processing means 4 executes the multilingual order receiving program 1a, thereby causing the computer as the multilingual order receiving server 1 to function as each component described later.
 なお、多言語対応受注プログラム1aの利用形態は、上記構成に限られるものではない。例えば、CD-ROMやDVD-ROM等のように、コンピュータで読み取り可能な記録媒体に多言語対応受注プログラム1aを記憶させておき、当該記録媒体から直接読み出して実行してもよい。また、外部サーバ等からASP(Application Service Provider)方式やクラウドコンピューティング方式で利用してもよい。 In addition, the usage form of the multilingual order receiving program 1a is not limited to the above configuration. For example, the multilingual order receiving program 1a may be stored in a computer-readable recording medium such as a CD-ROM or DVD-ROM, and directly read from the recording medium and executed. Moreover, you may utilize from an external server etc. by ASP (Application | Service * Provider) system and a cloud computing system.
 データベース記憶部32は、多言語対応受注サービスを提供するのに必要な各種のテーブルデータを記憶するものである。本実施形態において、データベース記憶部32には、図2に示すように、言語テーブル、店舗テーブル、店舗翻訳テーブル、メニューカテゴリテーブル、メニューカテゴリ翻訳テーブル、料理翻訳テーブル、料理テーブル、テーブル(食卓)テーブル、注文情報テーブルが登録されており、互いに他のテーブルを参照可能に構成されている。 The database storage unit 32 stores various table data necessary for providing a multilingual order receiving service. In this embodiment, as shown in FIG. 2, the database storage unit 32 includes a language table, a store table, a store translation table, a menu category table, a menu category translation table, a dish translation table, a dish table, and a table (table) table. The order information table is registered, and other tables can be referred to each other.
 具体的には、言語テーブルには、言語IDに対応づけて複数の言語名(日本語、英語、韓国語等)が登録されている。店舗テーブルには、店舗IDに対応づけて加盟店の店舗名が登録されている。店舗翻訳テーブルには、店舗IDに対応する店舗名が、言語IDに対応する言語で表記された店舗名として登録されている。メニューカテゴリテーブルには、カテゴリIDに対応づけて店舗IDが登録されている。メニューカテゴリ翻訳テーブルには、カテゴリIDごとに、言語IDに対応する言語で表記されたカテゴリ名が登録されている。料理翻訳テーブルには、料理IDごとに、言語IDに対応する言語で表記された料理名が登録されている。料理テーブルには、料理IDに対応する料理のカテゴリIDおよび価格が登録されている。テーブル(食卓)テーブルには、テーブルIDに対応づけて、店舗IDに対応する店舗で指定された言語で表記されたテーブル名が登録されている。注文情報テーブルには、注文IDに対応づけて、注文主のテーブルに対応するテーブルID、注文された料理に対応する料理ID、および注文された料理の数量が登録されるようになっている。 Specifically, a plurality of language names (Japanese, English, Korean, etc.) are registered in the language table in association with the language ID. In the store table, store names of member stores are registered in association with store IDs. In the store translation table, a store name corresponding to the store ID is registered as a store name written in a language corresponding to the language ID. In the menu category table, store IDs are registered in association with category IDs. In the menu category translation table, for each category ID, a category name written in a language corresponding to the language ID is registered. In the dish translation table, a dish name written in a language corresponding to the language ID is registered for each dish ID. In the dish table, the category ID and price of the dish corresponding to the dish ID are registered. In the table (table) table, a table name written in a language designated by the store corresponding to the store ID is registered in association with the table ID. In the order information table, a table ID corresponding to the orderer's table, a dish ID corresponding to the ordered dish, and the quantity of the ordered dish are registered in association with the order ID.
 つぎに、演算処理手段4は、本実施形態の多言語対応受注サービスを実現するための各種の演算処理を実行するものである。本実施形態において、演算処理手段4は、CPU(Central Processing Unit)等によって構成されており、記憶手段3にインストールされた多言語対応受注プログラム1aを実行することにより、図1に示すように、アクセス要求受信部41と、暗号化ID復号化部42と、注文画面送信部43と、注文・位置情報受信部44と、位置情報判定部45と、受注画面送信部46として機能するようになっている。以下、各構成部についてより詳細に説明する。 Next, the arithmetic processing means 4 executes various arithmetic processes for realizing the multilingual order receiving service of the present embodiment. In the present embodiment, the arithmetic processing means 4 is constituted by a CPU (Central Processing Unit) or the like, and by executing the multilingual order receiving program 1a installed in the storage means 3, as shown in FIG. It functions as an access request receiving unit 41, an encrypted ID decrypting unit 42, an order screen transmitting unit 43, an order / position information receiving unit 44, a position information determining unit 45, and an order receiving screen transmitting unit 46. ing. Hereinafter, each component will be described in more detail.
 アクセス要求受信部41は、ユーザ端末11に設定されている言語コードを含む、所定の店舗における注文画面へのアクセス要求をユーザ端末11から受信するものである。本実施形態において、アクセス要求は、多言語対応受注サーバ1で用意した注文画面のURLに対して、ユーザ端末11のウェブブラウザからHTTPリクエストの形式で送信される。このHTTPリクエストのヘッダーには、ウェブブラウザで使用されている言語を表すアクセプトランゲージ(Accept-Language)ヘッダーが含まれている。このヘッダーを参照することにより、ユーザ端末11に設定されている言語コードが判別可能となる。 The access request receiving unit 41 receives an access request from the user terminal 11 for an order screen in a predetermined store, including the language code set in the user terminal 11. In the present embodiment, the access request is transmitted from the web browser of the user terminal 11 in the form of an HTTP request to the URL of the order screen prepared by the multilingual order receiving server 1. The HTTP request header includes an Accept-Language header representing the language used in the web browser. By referring to this header, the language code set in the user terminal 11 can be determined.
 暗号化ID復号化部42は、暗号化店舗IDおよび暗号化テーブルIDを復号化するものである。本実施形態において、ユーザ端末11からのアクセス要求には、店舗を識別する店舗IDおよび店舗内のテーブルを識別するテーブルIDが、暗号化された状態で含まれている。具体的には、多言語対応受注サーバ1は、予め所定の暗号方式を用いて店舗IDおよびテーブルIDを暗号化し、以下に示すとおり、注文画面のURLに埋め込む。
http://sekaime.nu:1337/menu_main/暗号化店舗ID/暗号化テーブルID/
The encryption ID decryption unit 42 decrypts the encrypted store ID and the encryption table ID. In the present embodiment, the access request from the user terminal 11 includes a store ID for identifying a store and a table ID for identifying a table in the store in an encrypted state. Specifically, the multilingual order receiving server 1 encrypts the store ID and the table ID in advance using a predetermined encryption method, and embeds them in the URL of the order screen as shown below.
http://sekaime.nu:1337/menu_main/Encrypted store ID / Encrypted table ID /
 このため、ユーザ端末11が上記URLにアクセス要求すると、アクセス要求受信部41では暗号化店舗IDおよび暗号化テーブルIDが受信される。これら暗号化店舗IDおよび暗号化テーブルIDに対して、暗号化ID復号化部42が、暗号化の際に用いた暗号方式に従って復号化し、店舗IDおよびテーブルIDを取得するようになっている。 For this reason, when the user terminal 11 requests access to the URL, the access request receiving unit 41 receives the encrypted store ID and the encrypted table ID. The encryption ID decrypting unit 42 decrypts the encrypted store ID and the encrypted table ID according to the encryption method used for the encryption, and acquires the store ID and the table ID.
 なお、もし店舗IDおよびテーブルIDを暗号化しない場合、ユーザ端末11におけるブラウザのアドレスバー・アクセス履歴、QRリーダーアプリケーション内等には上記URLが可視できる状態で残ることとなる。このため、仮に店舗IDおよびテーブルIDを推測容易な文字列(001,002等)にすると、当該文字列を少し変更するだけで、違う店舗や違うテーブルの注文画面にアクセスできてしまうため、なりすましによる悪意の注文がされるおそれがある。そこで、本実施形態では、店舗IDおよびテーブルIDを暗号化し、悪意者によるいたずらの注文情報が送信されるのを防止するように対策が取られている。 If the store ID and the table ID are not encrypted, the URL remains visible in the browser address bar access history, the QR reader application, etc. in the user terminal 11. For this reason, if the store ID and the table ID are easy to guess character strings (001, 002, etc.), it is possible to access an order screen of a different store or a different table with a slight change of the character string. There is a risk of malicious orders. Therefore, in the present embodiment, measures are taken to encrypt the store ID and table ID and prevent transmission of mischievous order information by a Service-to-Self.
 また、本実施形態では、複数のテーブルを有する複数の店舗に対して、多言語対応受注サービスを同時に提供しているため、店舗IDおよびテーブルIDを使用している。しかしながら、多言語対応受注サーバ1が、一つの店舗に対して単独でサービスを行う場合、店舗IDは不要である。また、店舗内のテーブル数が極めて少ない場合等には、テーブルIDを用いなくてもよい。すなわち、暗号化ID復号化部42は、店舗の状況に応じて暗号化店舗IDまたは暗号化テーブルIDのいずれか一方のみを復号化するものであってもよい。 In this embodiment, since a multilingual order receiving service is simultaneously provided to a plurality of stores having a plurality of tables, the store ID and the table ID are used. However, when the multilingual order receiving server 1 performs a service for a single store, the store ID is not necessary. Further, when the number of tables in the store is very small, the table ID need not be used. In other words, the encryption ID decrypting unit 42 may decrypt only one of the encrypted store ID and the encryption table ID according to the situation of the store.
 注文画面送信部43は、ユーザ端末11の言語コードに対応する言語で表記されたユーザ側言語対応注文画面をユーザ端末11へ送信するものである。本実施形態において、注文画面送信部43は、データベース記憶部32内の各テーブルデータを参照し、アクセス要求受信部41で受信された言語コードに対応する言語で、暗号化ID復号化部42により復号化された店舗IDに対応する店舗のユーザ側言語対応注文画面を生成し、ユーザ端末11へ送信する。 The order screen transmission unit 43 transmits a user-side language-compatible order screen written in a language corresponding to the language code of the user terminal 11 to the user terminal 11. In the present embodiment, the order screen transmission unit 43 refers to each table data in the database storage unit 32 and uses the language corresponding to the language code received by the access request reception unit 41 by the encryption ID decryption unit 42. A store screen corresponding to the user side language corresponding to the decrypted store ID is generated and transmitted to the user terminal 11.
 ここで、ユーザ側言語が英語である場合のユーザ側言語対応注文画面の一例について説明する。図3は、ユーザ側言語対応注文画面の初期画面であり、料理やドリンクのカテゴリが表示されている。また、図4は、図3におけるいずれかのカテゴリをタップすることにより、当該カテゴリに属する商品群が展開された状態である。さらに、図5は、注文内容を確定し送信する画面であり、選択した商品の希望数量を入力した後、注文ボタン(図5の「Place Your Orders」)をタップすることにより、注文情報としての料理IDおよび数量が送信される。 Here, an example of an order screen corresponding to the user side language when the user side language is English will be described. FIG. 3 is an initial screen of the order screen corresponding to the language on the user side, and displays categories of dishes and drinks. FIG. 4 shows a state where a product group belonging to the category is expanded by tapping any category in FIG. Further, FIG. 5 is a screen for confirming and transmitting the order contents. After inputting the desired quantity of the selected product, tapping the order button (“Place Your Orders” in FIG. 5), the order information is displayed. The dish ID and quantity are transmitted.
 なお、本実施形態において、注文画面送信部43は、アクセス要求を受けてからユーザ側言語対応注文画面を生成し送信しているが、この構成に限定されるものではない。すなわち、予め各店舗ごとに全言語に対応する注文画面を生成しておき、アクセス要求があった際には、言語コードおよび店舗IDに対応するユーザ側言語対応注文画面を読み出し、送信処理のみを実行するようにしてもよい。 In the present embodiment, the order screen transmission unit 43 generates and transmits an order screen corresponding to the user language after receiving an access request, but is not limited to this configuration. That is, an order screen corresponding to all languages is generated in advance for each store, and when there is an access request, the order screen corresponding to the language on the user side corresponding to the language code and store ID is read, and only the transmission process is performed. You may make it perform.
 また、本実施形態において、注文画面送信部43は、ユーザ側言語対応注文画面による注文を可能とする制限時間が設定されたクッキーをユーザ側言語対応注文画面とともにユーザ端末11へ送信するようになっている。これにより、当該クッキーがユーザ端末11のウェブブラウザに保存されてからの経過時間が前記制限時間を超えた場合、注文情報の送信が禁止される。これは、注文画面を表示させたまま、しばらく放置された場合に後から誤って注文情報が送信されたり、退店した後にいたずらで注文情報が送信されることを防止するための対策である。 Moreover, in this embodiment, the order screen transmission part 43 transmits to the user terminal 11 the cookie in which the time limit which enables the order by the user side language corresponding order screen was set with the user side language corresponding order screen. ing. Thereby, when the elapsed time after the said cookie is preserve | saved at the web browser of the user terminal 11 exceeds the said time limit, transmission of order information is prohibited. This is a measure for preventing the order information from being transmitted accidentally after being left for a while with the order screen displayed, or the order information being transmitted accidentally after leaving the store.
 さらに、本実施形態において、ユーザ側言語対応注文画面は、ユーザ端末11が注文情報を多言語対応受注サーバ1へ送信する際、ユーザ端末11の位置情報を要求するように構成されている。これにより、ユーザが位置情報の提供を許可した場合、上述したAPIにより取得された位置情報が、多言語対応受注サーバ1へ送信される。一方、ユーザが位置情報の提供を拒否した場合、注文情報の送信が禁止される。 Furthermore, in the present embodiment, the user side language compatible order screen is configured to request the position information of the user terminal 11 when the user terminal 11 transmits the order information to the multilingual order receiving server 1. Thereby, when the user permits the provision of the position information, the position information acquired by the above-described API is transmitted to the multilingual order receiving server 1. On the other hand, when the user refuses to provide location information, transmission of order information is prohibited.
 注文・位置情報受信部44は、ユーザ側言語対応注文画面で選択された注文情報とともに、ユーザ端末11の位置情報をユーザ端末11から受信するものである。本実施形態では、ユーザが、図3から図5に示すようなユーザ側言語対応注文画面において、選択・入力操作を行うことにより、注文情報としての料理IDおよび数量がユーザ端末11へ送信される。なお、注文情報は、上記に限定されるものではなく、注文に関する情報であれば適宜追加してもよい。 The order / position information receiving unit 44 receives position information of the user terminal 11 from the user terminal 11 together with the order information selected on the order screen corresponding to the user language. In the present embodiment, when the user performs selection / input operations on the order screen corresponding to the language on the user side as shown in FIGS. 3 to 5, the dish ID and quantity as order information are transmitted to the user terminal 11. . The order information is not limited to the above, and may be added as appropriate as long as it is information related to the order.
 また、本実施形態では、上述したとおり、ユーザ端末11から注文情報を送信するための条件として、位置情報の提供を要件としている。しかしながら、上記構成に限定されるものではなく、ユーザ端末11の位置情報に基づくセキュリティを用いない場合、注文・位置情報受信部44は、ユーザ端末11から注文情報だけを受信してもよい。 Further, in the present embodiment, as described above, provision of position information is a requirement as a condition for transmitting order information from the user terminal 11. However, the present invention is not limited to the above configuration, and the order / position information receiving unit 44 may receive only the order information from the user terminal 11 when security based on the position information of the user terminal 11 is not used.
 位置情報判定部45は、位置情報が店舗を含む所定エリアの範囲内を示す場合のみ、注文情報を受け付けるものである。所定エリアは、ユーザ端末11が店舗内にいるか否かを判定する基準となるものであり、例えば、店舗を中心とする半径100m以内の範囲や、100m四方の範囲等を設定することができる。 The location information determination unit 45 accepts order information only when the location information indicates a range of a predetermined area including the store. The predetermined area is a reference for determining whether or not the user terminal 11 is in the store. For example, a range within a radius of 100 m centered on the store, a range of 100 m square, and the like can be set.
 本実施形態において、位置情報判定部45は、注文・位置情報受信部44が受信したユーザ端末11の位置情報に基づいて、ユーザ端末11が所定エリア内に存在するか否かを判定する。そして、ユーザ端末11が所定エリア内に存在する場合のみ、注文情報を受け付ける。これにより、明らかに店舗外から送信された注文情報は、いたずらや誤送信の可能性が高いため、破棄されることとなる。 In the present embodiment, the position information determination unit 45 determines whether or not the user terminal 11 exists in a predetermined area based on the position information of the user terminal 11 received by the order / position information reception unit 44. And only when the user terminal 11 exists in a predetermined area, order information is received. As a result, the order information transmitted from outside the store is obviously discarded because it has a high possibility of mischief and erroneous transmission.
 受注画面送信部46は、ユーザ端末11からの注文情報に対応する、店舗が指定した言語で表記された店舗側言語対応受注画面を店舗端末12へ送信するものである。本実施形態において、受注画面送信部46は、暗号化ID復号化部42により復号化された店舗IDに対応する店舗を送信先とする。また、受注画面送信部46は、データベース記憶部32内の各テーブルデータを参照し、暗号化ID復号化部42により復号化されたテーブルIDに対応するテーブル名、および注文・位置情報受信部44により受信された注文情報に対応する料理名および受注数を、予め店舗側で指定された言語にて店舗側言語対応受注画面として生成し、上記送信先へ送信する。 The order screen transmission unit 46 transmits to the store terminal 12 an order screen corresponding to the store side language, which is written in the language specified by the store, corresponding to the order information from the user terminal 11. In the present embodiment, the order screen transmission unit 46 sets the store corresponding to the store ID decrypted by the encryption ID decryption unit 42 as a transmission destination. In addition, the order screen transmission unit 46 refers to each table data in the database storage unit 32, and the table name corresponding to the table ID decrypted by the encryption ID decryption unit 42 and the order / position information reception unit 44. The dish name and the number of orders corresponding to the order information received by is generated as a store-side language-compatible order receiving screen in a language preliminarily designated on the store side and transmitted to the transmission destination.
 ここで、図6は、店舗側で指定した言語が日本語である場合の店舗側言語対応受注画面の一例を示すものである。図6に示すとおり、店舗側言語対応受注画面には、テーブルIDに対応するテーブル名、料理IDに対応する料理名、および受注数が表示されている。また、図6では、注文IDに対応するオーダーナンバー、および受注時刻が表示されている。 Here, FIG. 6 shows an example of an order screen corresponding to the store side language when the language specified on the store side is Japanese. As shown in FIG. 6, the store-side language order receiving screen displays a table name corresponding to the table ID, a dish name corresponding to the dish ID, and the number of orders. Further, in FIG. 6, the order number corresponding to the order ID and the order receiving time are displayed.
 つぎに、本実施形態の多言語対応受注サーバ1、多言語対応受注プログラム1aおよび多言語対応受注方法による作用について、図7を用いて説明する。 Next, operations of the multilingual order receiving server 1, the multilingual order receiving program 1a, and the multilingual order receiving method of the present embodiment will be described with reference to FIG.
 まず、本発明に係る多言語対応受注サービスを受ける飲食店は、店舗内にあるテーブルごとに注文画面へのURLを埋め込んだQRコード(登録商標)を用意しておく。つぎに、外国人のお客様(以下、異国ユーザという)が来店すると、当該異国ユーザが着席したテーブルに対応するQRコード(登録商標)を提示する。この際、「あなたのスマートフォンでQRコード(登録商標)を読み取り、注文画面へアクセスして下さい」等のメッセージを複数の言語で記載したボード等を合わせて提示することが好ましい。 First, a restaurant receiving a multilingual order receiving service according to the present invention prepares a QR code (registered trademark) in which a URL to an order screen is embedded for each table in the store. Next, when a foreign customer (hereinafter referred to as a foreign user) visits the store, a QR code (registered trademark) corresponding to the table on which the foreign user is seated is presented. At this time, it is preferable to present a message such as “Please read the QR code (registered trademark) with your smartphone and access the order screen” along with boards and the like written in a plurality of languages.
 つづいて、QRコード(登録商標)の提示を受けた異国ユーザが、ユーザ端末11を用いて当該QRコード(登録商標)を読み込むと(ステップS1)、注文画面へのURLが取得される。このとき、本実施形態では、URL中に含まれる店舗IDおよびテーブルIDが暗号化されている。このため、URL中の文字列を多少変更しても、違う店舗や違うテーブルの注文画面にアクセスできてしまうことがなく、いたずら等による注文が防止される。 Subsequently, when the foreign user who received the QR code (registered trademark) reads the QR code (registered trademark) using the user terminal 11 (step S1), the URL to the order screen is acquired. At this time, in the present embodiment, the store ID and the table ID included in the URL are encrypted. For this reason, even if the character string in the URL is slightly changed, it is not possible to access an order screen of a different store or a different table, and an order due to mischief or the like is prevented.
 つぎに、ユーザ端末11が、多言語対応受注サーバ1に対して注文画面へのアクセス要求を行うと(ステップS2)、アクセス要求受信部41が当該アクセス要求を受信する(ステップS3)。このとき、アクセス要求受信部41は、当該アクセス要求に係るHTTPリクエストのヘッダーを参照し、ユーザ端末11に設定されている言語コードを簡単かつ確実に認識する。 Next, when the user terminal 11 makes an access request to the order screen to the multilingual order receiving server 1 (step S2), the access request receiving unit 41 receives the access request (step S3). At this time, the access request receiving unit 41 refers to the header of the HTTP request related to the access request, and easily and reliably recognizes the language code set in the user terminal 11.
 つづいて、暗号化ID復号化部42が、アクセス要求に係るURLに含まれている暗号化店舗IDおよび暗号化テーブルIDを復号化する(ステップS4)。これにより、多言語対応受注サーバ1では、ユーザ端末11からのアクセス要求に係る店舗IDおよびテーブルIDが安全に取得される。 Subsequently, the encryption ID decryption unit 42 decrypts the encrypted store ID and the encryption table ID included in the URL related to the access request (step S4). Thereby, in the multilingual order receiving server 1, the store ID and the table ID related to the access request from the user terminal 11 are acquired safely.
 つぎに、注文画面送信部43が、ユーザ端末11の言語コードおよび復号化された店舗IDに基づいてユーザ側言語対応注文画面を生成し、ユーザ端末11へ送信する(ステップS5)。これにより、ユーザ端末11には、図3および図4に示すようなユーザ側言語対応注文画面が表示される(ステップS6)。このため、使用言語が異なる多種多様なユーザに対して、当該異国ユーザの使用言語により表記された注文画面が簡単かつ迅速に提供される。また、当該注文画面は、店舗側の専用端末ではなく、異国ユーザ自身のユーザ端末11に提供できるため、初期費用がかからず導入しやすい。 Next, the order screen transmission unit 43 generates a user-side language-compatible order screen based on the language code of the user terminal 11 and the decrypted store ID, and transmits it to the user terminal 11 (step S5). As a result, a user-side language order screen as shown in FIGS. 3 and 4 is displayed on the user terminal 11 (step S6). For this reason, an order screen written in the language used by the foreign country user can be provided easily and quickly to a wide variety of users using different languages. In addition, since the order screen can be provided to the user terminal 11 of the foreign country user, not the dedicated terminal on the store side, it is easy to introduce without incurring initial costs.
 また、本実施形態では、注文画面送信部43が、ユーザ側言語対応注文画面を提供する際に、制限時間付きのクッキーをユーザ端末11側に保存する。このため、ユーザ端末11では、図5の注文ボタン等がタップされて注文情報が確定されると(ステップS7)、当該クッキーに設定されている制限時間内か否かが判定される(ステップS8)。 In this embodiment, the order screen transmission unit 43 stores a cookie with a time limit on the user terminal 11 side when providing a user-side language-compatible order screen. Therefore, in the user terminal 11, when the order button of FIG. 5 is tapped and the order information is confirmed (step S7), it is determined whether or not the time limit is set in the cookie (step S8). ).
 その判定の結果、クッキーがユーザ端末11のウェブブラウザに保存されてからの経過時間が制限時間を超えている場合(ステップS8:NO)、注文情報の送信が禁止される(ステップS11)。このため、注文画面を表示させたまま、しばらく放置された場合や退店後等に、誤った注文情報が送信される可能性が低減される。一方、上記経過時間が制限時間内である場合(ステップS8:YES)、ユーザ端末11は、異国ユーザに対して位置情報を提供するか否かを選択させる(ステップS9)。 As a result of the determination, if the elapsed time since the cookie is stored in the web browser of the user terminal 11 exceeds the time limit (step S8: NO), the transmission of the order information is prohibited (step S11). For this reason, the possibility that incorrect order information is transmitted when the order screen is displayed for a while or after leaving the store is reduced. On the other hand, when the elapsed time is within the time limit (step S8: YES), the user terminal 11 causes the foreign user to select whether or not to provide position information (step S9).
 その選択の結果、異国ユーザが位置情報の提供を拒否した場合(ステップS9:NO)、注文情報の送信が禁止される(ステップS11)。これにより、実際に店舗内にいるか否かを把握できないユーザ端末11からは、注文情報が送信されることがなく、セキュリティ性が向上する。一方、異国ユーザが位置情報の提供を許可した場合のみ(ステップS9:YES)、当該位置情報とともに注文情報が多言語対応受注サーバ1へ送信される(ステップS10)。 As a result of the selection, if a foreign country user refuses to provide location information (step S9: NO), transmission of order information is prohibited (step S11). Thereby, the order information is not transmitted from the user terminal 11 that cannot grasp whether or not it is actually in the store, and the security is improved. On the other hand, only when the foreign country user permits the provision of the position information (step S9: YES), the order information is transmitted to the multilingual order receiving server 1 together with the position information (step S10).
 つぎに、注文・位置情報受信部44が、ユーザ端末11から注文情報および位置情報を受信すると(ステップS12)、当該位置情報に基づいて、位置情報判定部45は、ユーザ端末11が所定エリア内に存在するか否かを判定する(ステップS13)。その判定の結果、ユーザ端末11が所定エリア内に存在しない場合(ステップS13:NO)、受信した注文情報を破棄する(ステップS15)。これにより、明らかに店舗外から送信された注文情報は、いたずらや誤送信の可能性が高いため受け付けずに破棄される。 Next, when the order / position information receiving unit 44 receives the order information and the position information from the user terminal 11 (step S12), based on the position information, the position information determination unit 45 determines that the user terminal 11 is within the predetermined area. (Step S13). As a result of the determination, when the user terminal 11 does not exist within the predetermined area (step S13: NO), the received order information is discarded (step S15). As a result, the order information clearly transmitted from outside the store is discarded without being accepted because there is a high possibility of mischief or erroneous transmission.
 一方、ユーザ端末11が所定エリア内に存在する場合(ステップS13:YES)、店舗内にいる異国ユーザからの正規の注文情報と推測される。このため、受注画面送信部46は、店舗が指定した言語で表記された店舗側言語対応受注画面を生成し、店舗端末12へ送信する(ステップS14)。これにより、店舗端末12では、図6に示すように、店舗側で指定した言語によって受注内容が表示されるため、店舗側に起因する受注ミスが低減される。 On the other hand, when the user terminal 11 exists in the predetermined area (step S13: YES), it is estimated that the order information is valid from a foreign user in the store. For this reason, the order screen transmission unit 46 generates a store-side language-compatible order screen written in the language designated by the store and transmits it to the store terminal 12 (step S14). As a result, as shown in FIG. 6, the order details are displayed in the language specified on the store side at the store terminal 12, so that order mistakes caused by the store side are reduced.
 以上のような本実施形態によれば、以下のような効果を奏する。
1.使用言語が異なる多種多様なユーザに対して、当該ユーザの使用言語に対応する注文画面を提供し受注することができる。
2.ユーザの使用言語を簡単かつ確実に認識することができる。
3.ユーザ自身のユーザ端末11を使用することで初期費用が抑えられ、小規模な飲食店等でも気軽に導入することができる。
4.店舗IDやテーブルIDを暗号化することで、いたずら等による注文情報が送信されるのを防止することができる。
5.注文情報を送信するまでの時間に制限を設けることで、誤った注文情報が送信されるのを防止することができる。
6.店舗外に位置するユーザ端末11からの注文情報を破棄して、いたずら等による注文情報を防止することができる。
7.店舗側で指定した言語で受注内容を確認でき、必ずしも店員が語学に堪能でなくても注文を受け付けることができ、受注ミスを低減することができる。
8.今まで敬遠がちであった外国人に対しても、積極的に商品・役務を提供する機会を増大することができる。
9.外国人観光客も安心して店舗を利用することができ、満足度を向上させてリピーターを増加することができる。
10.外国人観光客等の経済活動を活発化させて、観光業の発展に寄与することができる。
According to the present embodiment as described above, the following effects can be obtained.
1. An order screen corresponding to the language used by the user can be provided to a wide variety of users using different languages, and orders can be received.
2. The user's language can be easily and reliably recognized.
3. By using the user terminal 11 of the user himself / herself, the initial cost can be suppressed, and it can be easily introduced even in a small restaurant or the like.
4). By encrypting the store ID and the table ID, it is possible to prevent order information due to mischief or the like from being transmitted.
5. By limiting the time until order information is transmitted, it is possible to prevent erroneous order information from being transmitted.
6). Order information from the user terminal 11 located outside the store can be discarded, and order information due to mischief or the like can be prevented.
7). The contents of the order can be confirmed in the language specified on the store side, and the order can be accepted even if the store clerk is not fluent in language, and order mistakes can be reduced.
8). It is possible to increase opportunities to actively provide products and services to foreigners who have been shy away.
9. Foreign tourists can use the store with peace of mind, increasing satisfaction and increasing repeat visitors.
10. It can contribute to the development of tourism industry by activating economic activities of foreign tourists.
 なお、本発明に係る多言語対応受注サーバ1、多言語対応受注プログラム1aおよび多言語対応受注方法は、前述した実施形態に限定されるものではなく、適宜変更することができる。 The multilingual order receiving server 1, the multilingual order receiving program 1a, and the multilingual order receiving method according to the present invention are not limited to the above-described embodiment, and can be changed as appropriate.
 例えば、上述した本実施形態では、ユーザ端末11および店舗端末12として携帯型コンピュータを想定しているが、この構成に限定されるものではない。すなわち、多言語対応受注サーバ1との間で通信可能に構成されているものであれば、ノート型パーソナルコンピュータでもよく、店舗端末12に至ってはデスクトップ型パーソナルコンピュータでもよい。 For example, in the above-described embodiment, portable computers are assumed as the user terminal 11 and the store terminal 12, but the present invention is not limited to this configuration. That is, as long as it is configured to be communicable with the multilingual order receiving server 1, a notebook personal computer may be used, and the store terminal 12 may be a desktop personal computer.
 また、上述した本実施形態では、ユーザ端末11に注文画面へのURLを取得させるための手段として、QRコード(登録商標)を用いている。しかしながら、この構成に限定されるものではなく、他のコードに埋め込んでもよいし、短いURLを用意して直接入力させるようにしてもよい。 In the above-described embodiment, QR code (registered trademark) is used as means for causing the user terminal 11 to acquire the URL to the order screen. However, the present invention is not limited to this configuration, and it may be embedded in another code, or a short URL may be prepared and directly input.
 さらに、上述した本実施形態では、ユーザ端末11としてユーザ自身が所有する端末を利用しているが、この構成に限定されるものではない。例えば、老人や子供等のように、自身のユーザ端末11を所持していないユーザのために、ユーザ端末11に相当する端末を店舗側で用意しておいてもよい。 Furthermore, in the present embodiment described above, a terminal owned by the user himself is used as the user terminal 11, but the present invention is not limited to this configuration. For example, a terminal corresponding to the user terminal 11 may be prepared on the store side for a user who does not have the user terminal 11 such as an elderly person or a child.
 1 多言語対応受注サーバ
 1a 多言語対応受注プログラム
 2 通信手段
 3 記憶手段
 4 演算処理手段
 11 ユーザ端末
 12 店舗端末
 31 プログラム記憶部
 32 データベース記憶部
 41 アクセス要求受信部
 42 暗号化ID復号化部
 43 注文画面送信部
 44 注文・位置情報受信部
 45 位置情報判定部
 46 受注画面送信部
1 Multilingual order receiving server 1a Multilingual order receiving program 2 Communication means 3 Storage means 4 Arithmetic processing means 11 User terminal 12 Store terminal 31 Program storage part 32 Database storage part 41 Access request receiving part 42 Encryption ID decrypting part 43 Order Screen transmission unit 44 Order / position information reception unit 45 Position information determination unit 46 Order screen transmission unit

Claims (7)

  1.  ユーザ端末に設定されている言語コードを含む、所定の店舗における注文画面へのアクセス要求を前記ユーザ端末から受信するアクセス要求受信部と、
     前記言語コードに対応する言語で表記されたユーザ側言語対応注文画面を前記ユーザ端末へ送信する注文画面送信部と
     を有する、多言語対応受注サーバ。
    An access request receiving unit that receives an access request to an order screen in a predetermined store, including a language code set in the user terminal;
    A multilingual order receiving server, comprising: an order screen transmitting unit that transmits a user-side language-compatible order screen written in a language corresponding to the language code to the user terminal.
  2.  前記アクセス要求には、前記店舗を識別する店舗IDおよび/または前記店舗内のテーブルを識別するテーブルIDが、暗号化された状態で含まれており、これら暗号化店舗IDおよび/または暗号化テーブルIDを復号化する暗号化ID復号化部を有している、請求項1に記載の多言語対応受注サーバ。 The access request includes a store ID for identifying the store and / or a table ID for identifying a table in the store in an encrypted state, and these encrypted store ID and / or encryption table. The multilingual order receiving server according to claim 1, further comprising an encrypted ID decrypting unit for decrypting the ID.
  3.  前記注文画面送信部は、前記ユーザ側言語対応注文画面による注文を可能とする制限時間が設定されたクッキーを前記ユーザ側言語対応注文画面とともに前記ユーザ端末へ送信する、請求項1または請求項2に記載の多言語対応受注サーバ。 3. The order screen transmission unit transmits a cookie in which a time limit enabling ordering on the user-side language-compatible order screen is set to the user terminal together with the user-side language-compatible order screen. The multilingual order receiving server described in 1.
  4.  前記ユーザ側言語対応注文画面で選択された注文情報とともに、前記ユーザ端末の位置情報を前記ユーザ端末から受信する注文・位置情報受信部と、
     前記位置情報が前記店舗を含む所定エリアの範囲内を示す場合のみ、前記注文情報を受け付ける位置情報判定部と
     を有する、請求項1から請求項3のいずれかに記載の多言語対応受注サーバ。
    An order / position information receiving unit that receives position information of the user terminal from the user terminal together with the order information selected on the user-side language-compatible order screen;
    The multilingual order receiving server according to any one of claims 1 to 3, further comprising: a position information determination unit that receives the order information only when the position information indicates a range of a predetermined area including the store.
  5.  前記ユーザ端末からの前記注文情報に対応する、前記店舗が指定した言語で表記された店舗側言語対応受注画面を店舗端末へ送信する受注画面送信部を有している、請求項4に記載の多言語対応受注サーバ。 5. The order screen transmitting unit according to claim 4, further comprising: an order screen transmission unit configured to transmit a store side language order screen corresponding to the order information from the user terminal and expressed in a language designated by the store to the store terminal. Multilingual order receiving server.
  6.  ユーザ端末に設定されている言語コードを含む、所定の店舗における注文画面へのアクセス要求を前記ユーザ端末から受信するアクセス要求受信部と、
     前記言語コードに対応する言語で表記されたユーザ側言語対応注文画面を前記ユーザ端末へ送信する注文画面送信部と
     してコンピュータを機能させる、多言語対応受注プログラム。
    An access request receiving unit that receives an access request to an order screen in a predetermined store, including a language code set in the user terminal;
    A multilingual order receiving program that causes a computer to function as an order screen transmitting unit that transmits a user-side language-compatible order screen written in a language corresponding to the language code to the user terminal.
  7.  ユーザ端末に設定されている言語コードを含む、所定の店舗における注文画面へのアクセス要求を前記ユーザ端末から受信するアクセス要求受信ステップと、
     前記言語コードに対応する言語で表記されたユーザ側言語対応注文画面を前記ユーザ端末へ送信する注文画面送信ステップと
     を有する、多言語対応受注方法。
    An access request receiving step for receiving from the user terminal an access request to an order screen in a predetermined store, including a language code set in the user terminal;
    A multilingual order receiving method comprising: an order screen transmitting step of transmitting an order screen corresponding to a user side language expressed in a language corresponding to the language code to the user terminal.
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JP7018261B2 (en) 2017-03-17 2022-02-10 セイコーソリューションズ株式会社 Information processing equipment, information processing systems, and programs
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JP2022089375A (en) * 2020-12-04 2022-06-16 株式会社ビジネスラボ Order system, order method, and computer program
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