WO2014208167A1

WO2014208167A1 - Work assistance system, portable terminal, and work assistance method

Info

Publication number: WO2014208167A1
Application number: PCT/JP2014/059347
Authority: WO
Inventors: 太嘉志齋藤; 久保　行幸; 俊則中村; 沙魚川　久史
Original assignee: セコム株式会社
Priority date: 2013-06-26
Filing date: 2014-03-28
Publication date: 2014-12-31
Also published as: KR101709435B1; KR20160023675A; AU2014300236A1; TW201503060A; CN105393276A; JP2015011358A; CN105393276B; TWI592906B; MY162876A; JP5650283B1; AU2014300236B9; AU2014300236B2

Abstract

　The present invention provides a work assistance system, a portable terminal, and a work assistance method capable of improving the quality of work. This work assistance system is provided with an area identification indicator provided for each of a plurality of unit work areas and a portable terminal capable of recognizing the area identification indicator, the portable terminal including: a storage unit for storing, for each area identification indicator, a work item of the corresponding unit work area in correlation therewith; a display unit for displaying information about at least a work item of the unit work area in which work is being performed; a work-completed information input unit for inputting work-completed information about each work item; and a work determination unit for determining whether or not work in the unit work area has been finished. The work determination unit, upon receiving prescribed input indicating that work has been finished, determines that work has been finished if work-completed information is inputted for all work items of the unit work area, or determines that work has not been finished if work-completed information is not inputted for one or more work items of the unit work area.

Description

Work support system, portable terminal, and work support method

The present invention relates to a work support system, a portable terminal, and a work support method for arranging an identification index for each of a plurality of work areas where an operator moves and supporting work of work items in the work area based on each identification index.

In security companies, etc., the patrolmen regularly visit the property on the premises and buildings that are entrusted with patrols to check for any abnormalities. In such a patrol work, the patrolman reads the patrol manual in advance, the order of the target property, the position of the inspection point during the inspection, the inspection item associated with the inspection point (the inspection item near the inspection point) To remember. Then, the patrolman performs the patrol work according to the memory. The patrolman does not carry the patrol manual to prevent the contents of the patrol manual from leaking outside.

In addition, the patrolman carries a portable device called a patrol recorder to record the inspection status at the inspection point. On the other hand, a key having unique identification information called a clock key is arranged in each inspection area. The patrolman inserts the time key into the patrol recorder and turns the time key when the inspection of the inspection item at the inspection point near one inspection area is completed. As a result, the identification information indicating the inspection area at that time and the time are recorded on the patrol recorder. In this way, the patrol officer inserts the timekeeping key into the patrol recorder in each inspection area, and outputs the contents of the patrol recorder to paper or a PC at the end of the work, so that the inspection work for each inspection area is performed normally. It is confirmed that the inspection has been completed at the target property such as the site or building, and the patrol work has been completed normally.

In Patent Literature 1, when the portable terminal carried by the inspection staff receives the equipment ID from the wireless tag attached to the equipment in the equipment inspection, the inspection contents from the server are displayed on the portable terminal, and the inspection personnel Indicates that the inspection result is input, the inspection content is compared with the set inspection content, and the result is displayed on the display device.

Patent Document 2 shows that the data management device transfers equipment inspection information including a circulation order to the portable device and sequentially displays the objects to be visited every time the “next point” is touched on the screen. Has been.

JP-A-10-222543 JP 2001-159916 A

In the method using the patrol recorder, it is necessary for the patrol officer to know in advance the patrol order of the target property, the location of the inspection location during the patrol, the inspection items, etc., and the new patrolmen are worried about the initial patrol work. We had to carry out while feeling.

Also, by using the devices as described in Patent Documents 1 and 2, the inspection guide can be easily understood, and it can be confirmed that the inspection has been performed at the location to be inspected. However, if Patent Documents 1 and 2 are to be used for patrol work, it is desirable to assist the order of patrols and items to be inspected at various places. On the other hand, highly secure security check information leaks to the outside. It is necessary to avoid this, and it is not possible to simply apply the equipment inspection method.

In particular, security guards who perform patrol guards are required to visually express the public's reliability and crime deterrence in terms of appearance, attitude, and clothing. However, it is difficult to determine whether the operation of browsing or inputting information by operating the mobile terminal is business or not. For this reason, in a portable terminal and a system thereof used by a security guard for work, it is preferable that an act of operating the portable terminal in front of the public is minimized. Furthermore, it is also necessary to objectively prove that the operator was at the inspection place at the time of the tour, as in the case of the operation using the conventional clock key. Under such circumstances, a further improved system that can be used for patrol work has been desired.

An object of the present invention is to provide a work support system, a portable terminal, and a work support method that can improve work quality.

According to one embodiment of the present invention for solving this problem, a work support system is provided. Such a work system includes an area identification index provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves, and a portable terminal that is carried by the worker and can recognize the area identification index. In the work support system, the mobile terminal displays a storage unit that associates and stores information on a unit work area corresponding to each area identification index, and at least information on a work item of the unit work area that is currently working. A display unit, a work completion information input unit that inputs work completion information for each work item, and a work determination unit that determines whether or not the work in the unit work area is completed and stores a work record in the storage unit. When the work determination unit receives a predetermined input indicating that the work has been completed, the work determination unit includes work completed information on all work items in the unit work area corresponding to the area identification index. If entered, it is determined that the work in the unit work area has been completed, and if no completed work information is entered in one or more work items in the corresponding unit work area, the work in the unit work area is completed. Judge that it is not.

In such a work support system, when the work determination unit determines that the work has been completed, the work determination unit permits display on the display unit of information on the work item of the unit work area to be worked next, and the work has not been completed. If it is determined, it is preferable to prohibit display of information on the work item of the unit work area to be worked next on the display unit.

The work support system further includes a route determination unit that determines a movement route that represents the work order of the plurality of unit work areas, and the storage unit stores information on the movement route determined by the route determination unit, and the work determination unit When it is determined that the work in the unit work area has been completed, it is preferable to determine the unit work area to be worked next in accordance with the stored movement route information.

It is preferable that the work support system further includes an output unit that outputs the work record stored in the storage unit to an external device, and a record erasure unit that erases the work record output by the output unit.

According to another embodiment of the present invention, a mobile terminal is provided. Such a portable terminal is used in a work support system including a portable terminal that is carried by a worker and can recognize an area identification index provided for each of a plurality of unit work areas obtained by dividing a work area in which the worker moves. A storage unit that associates and stores information of a unit work area corresponding to each area identification index, a display unit that displays information about a work item of the unit work area that is currently working, A work determination unit including a work completion information input unit that inputs work completed information for each work item, and a work determination unit that determines whether or not the work in the unit work area is completed and stores a work record in the storage unit. When the section receives a predetermined input indicating that the work has been completed, the work completed information is input to all work items in the unit work area corresponding to the area identification index. If it is determined that the work in the unit work area has been completed, and no completed work information is input to one or more of the work items in the corresponding unit work area, it is determined that the work in the unit work area has not been completed. To do.

According to another embodiment of the present invention, a work support method is provided. This work support method divides a work area where a worker moves into a plurality of unit work areas, and an area identification index is set for each unit work area, and the area identification index is recognized by a portable terminal carried by the worker. A work support method for supporting a worker's work, in which information on a unit work area corresponding to each area identification index is stored in association with a portable terminal, and at least a work in a unit work area currently being worked on Including displaying information about the item, inputting work completed information for each work item, determining whether the work in the unit work area is completed, and storing a work record. When a predetermined input indicating completion is received, if work completed information is input to all work items in the unit work area corresponding to the area identification index, Determines that working position work area is finished, it is determined that the work completion information to one or more work item corresponding unit work area may not input, is not finished work of the unit work area.

According to another embodiment of the present invention, a work support system is provided. Such a work support system is a work support system including a communication terminal provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves, and a portable terminal carried by the worker. The portable terminal includes a reading unit that transmits / receives information to / from the communication terminal, an input unit that inputs work-completed information for each work item to be worked in the unit work area, and the portable terminal information and the work-completed information input in the input unit The communication terminal has a short-range communication unit that transmits and receives information to and from the mobile terminal, a storage unit that stores work items of at least a unit work area, and obtains completed work information from the mobile terminal. And a processing unit that determines whether or not the work in the unit work area has been completed, and the processing unit, when work completed information is input to all work items in the unit work area, Determining that the work of the unit work area is finished, it is determined that the work completion information to one or more work items of the unit work area may not input, is not finished work of the unit work area.

In such a work support system, it is preferable that the communication terminal further includes a communication control unit that transmits work end information to the external device when the processing unit determines that the work in the unit work area is finished.

According to another embodiment of the present invention, a work support system is provided. The work support system includes an area identification index provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves, and a portable terminal that is carried by the worker and can recognize the area identification index. In the work support system, the mobile terminal stores a storage unit that stores information on a unit work area corresponding to the area identification index, and, when the area identification index is recognized, at least a work item of the unit work area that is currently performing the work. A display section for displaying information to be displayed, a work information input section for inputting work information for identifying whether or not each work item has been completed, a supplementary information input section for inputting supplementary information for each work item, A work determination unit that determines that the work in the unit work area has been completed upon receiving a predetermined input indicating that the work has been completed. If there is a work item indicating that the work information is not completed in the item, and no supplementary information is entered for the work item indicating that the work information is not completed, the work in the unit work area has not been completed. Is determined.

In such a work support system, when the work determination unit determines that the work has been completed, the work determination unit permits display on the display unit of information indicating the work item of the unit work area to be worked next, and the work has not been completed. If it is determined, it is preferable to prohibit display of information indicating the work item of the unit work area to be worked next on the display unit.

According to another embodiment of the present invention, a work support system is provided. Such a work support system is a work support system including a portable terminal carried by a worker who performs work in a work area in which the worker moves, and the portable terminal includes a storage unit that stores information on the work area, A display unit for displaying information indicating work items to be worked in the work area, a work information input unit for inputting work information for identifying whether or not each work item has been worked, and supplementary information for each work item. A supplementary information input unit to be input, and a work determination unit that determines that the work in the work area has been completed upon receiving a predetermined input indicating that the work has been completed. If there is a work item indicating that the work information is not completed and no supplementary information has been entered for the work item indicating that the work information is not completed, the work is completed. It determined that there is no.

In such a work support system, the display unit displays a state indicating that work information has been worked for all work items as an initial state, and the work information input unit performs work on the display of the initial state. It is preferable to perform an input for changing the work information so as to indicate that work has not been completed for a work item that has not been worked.

In such a work support system, when the work determination unit determines that the work has been completed, the information input from the work information input unit or the supplemental information input unit is recorded as a work record in the storage unit, and further stored in the storage unit It is preferable to include an output unit that outputs the work record to an external device, and a record erasing unit that erases the work record output by the output unit.

In this work support system, it is preferable that the predetermined input indicating that the work is completed is input as a signal for recognizing the area identification index.

According to another embodiment of the present invention, a mobile terminal is provided. Such a portable terminal is a portable terminal that can be recognized by an area identification index provided for each of a plurality of unit work areas that are carried by a worker and that divides a work area in which the worker moves. A storage unit that associates and stores the work items of the unit work area to be performed, a display unit that displays at least information indicating a work item of the unit work area in which the current work is performed when the area identification index is recognized, and each work item A work information input section for inputting work information for identifying whether or not the work has been completed, a supplementary information input section for inputting supplementary information for each work item, and a unit work area upon receiving a predetermined input that the work has been completed A work determination unit that determines that the work information is not completed in the work item of the unit work area. Determines that but exists and work information when the supplemental information about the work item indicating that it is not already work is not input, is not finished work of the unit work area.

According to another embodiment of the present invention, a work support method is provided. This work support method divides a work area where a worker moves into a plurality of unit work areas, sets an area identification index for each unit work area, and recognizes the area identification index with a portable terminal carried by the worker. A work support method for supporting a worker's work, storing information on a unit work area corresponding to each area identification index in a portable terminal in association with each other, and when the area identification index is recognized, at least the current work is performed. Displays information indicating the work items in the unit work area to be performed, enables input of work information for identifying whether each work item has been completed, enables input of supplementary information for each work item, and the work is completed When the predetermined input indicating that the unit work area has been received, it is determined that the work in the unit work area has been completed. If there is a work item indicating that the work information is not completed in the work item and no supplementary information is entered for the work item indicating that the work information is not completed, the work in the unit work area is completed. Judge that it is not.

According to another embodiment of the present invention, a work support system is provided. Such a work support system is a work support system including a communication terminal provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves, and a portable terminal carried by the worker. The portable terminal includes a reading unit that transmits / receives information to / from the communication terminal, an input unit that inputs work information and supplementary information for identifying whether or not work has been completed for each work item to be worked in the unit work area, and the portable terminal A storage unit that stores information on the terminal and work information and supplementary information input in the input unit, and the communication terminal includes a short-range communication unit that transmits and receives information to and from the portable terminal, and a work item of at least a unit work area And a processing unit that acquires work information and supplementary information from the mobile terminal and determines whether or not the work of the unit work area is completed. In the acquired information, if work information or supplementary information indicating that work has been completed is input to all work items in the unit work area, it is determined that the work in the unit work area has been completed, and the unit work area If none of the work information indicating that the work has been completed and the supplementary information are input to one or more of the work items, it is determined that the work in the unit work area has not been completed.

The work support system, the portable terminal, and the work support method according to the present invention determine whether or not work has been completed for each unit work area, so that the worker can perform reliable work on work items and As a result, the quality of the work can be made uniform, and the work that has been reliably performed can be provided to the customers entrusted with the work.

In addition, the work support system, the portable terminal, and the work support method according to the present invention determine that the work in the unit work area has been completed when there is a work item that has not been worked and no supplementary information has been input. It is prohibited and it is determined that the work is not finished. Therefore, it is possible to reliably ensure that the status of the work item has been confirmed at the time of work, so that the quality of work can be improved.

In addition, the work support system, the portable terminal, and the work support method according to the present invention display, as an initial state, a state in which all work items have been input for each work item, thereby minimizing terminal operations during normal times. As a result, it is possible to minimize the exposure of the worker performing the terminal operation in front of the public.

It is a figure which shows the image of patrol work. It is a figure which shows the structure of the portable terminal which concerns on 1st Embodiment. It is a figure which shows the guidance screen about the inspection point and inspection item which are displayed on a portable terminal. It is a figure which shows the comment input screen displayed on a portable terminal. It is a flowchart which shows the process of the portable terminal which concerns on a 1st Example. It is a flowchart which shows operation | movement of the portable terminal in the patrol work which concerns on a 2nd Example. It is a figure which shows the computer terminal which concerns on 2nd Embodiment. It is a flowchart which shows the process of the computer terminal installed in an inspection area based on a 1st Example. It is a flowchart which shows operation | movement of the computer terminal in the patrol work which concerns on a 2nd Example.

Hereinafter, embodiments of the present invention will be specifically described with reference to the drawings.

<First Embodiment>
FIG. 1 is a diagram showing an outline of a patrol work using the patrol work support system in the present embodiment. A patrol person 1 who performs a patrol check of facilities and equipment such as security guards, etc. possesses a portable terminal 2 and performs patrol work. In the patrol work, the security company creates a patrol manual based on a contract with the customer in advance. In the traveling manual, a section (touring area) to be visited is divided into a plurality of inspection areas (also simply referred to as areas). In accordance with this, in each inspection area, an identification index indicating the inspection area is arranged at a predetermined location such as a wall surface. In this embodiment, an example in which an RFID tag is used as an identification index will be described. However, a one-dimensional or two-dimensional barcode may be used. In each inspection area, there are places to be inspected, such as windows, safes, and ashtrays. These places to be inspected are extracted in advance as "inspection points", and the contents to be inspected at these inspection points are circulated as "inspection items". Reflected in the manual. For example, if the “inspection point” is “ashtray”, “inspection item” is set in the patrol manual such that “the butts are completely extinguished”.

In this embodiment, as described above, the traveling business support system will be described as an example of a work support system. A patrolman is an example of a worker who works with the work support system, an inspection performed by the patrolman is an example of work supported by the work support system, and a patrol area is an example of a work area where the worker moves. The plurality of inspection areas obtained by dividing the area are examples of unit work areas. The inspection point is an example of a work point, and the inspection item is an example of a work item. The work support system may be a system that supports a cleaning operation in which a plurality of areas in the cleaning area are sequentially cleaned by a cleaning worker, or an inspection operation in which a plurality of areas in the inspection area are sequentially inspected by an equipment inspector. It may be a system that supports

In FIG. 1, in this example, identification indicators are arranged corresponding to five inspection areas. The inspection areas are the first area (section of identification index A to identification index B), the second area (section of identification index B to identification index C), the third area (section of identification index C to identification index D), the first There are four areas (sections of identification index D to identification index E) and fifth area (section of identification index E to identification index F), and the patrolman patrols these inspection areas.

In the first area, an identification index A indicating the start of the inspection area is arranged, and there are inspection points “a to d”. Inspection items are set in advance corresponding to these inspection points. The patrolman inspects the inspection items along these inspection points. For example, the inspection points “a, c” are windows, and the inspection items are set to confirm that the windows are closed and locked. The inspection point “b” is a ceiling lighting fixture, the inspection item is a confirmation that the lighting fixture is turned off, and the inspection point “d” is a copy machine, and the power off confirmation is set as the inspection item.

The identification index B is a confirmation point at the end of the inspection of the first area and indicates the start of the second area which is the next inspection area. In the second area, there are inspection points “e to f”. The identification index C is a confirmation point for the end of the inspection of the second area and is associated with the start of the third area. The third area has inspection points “g to l”. Beyond that, there is an identification index D that corresponds to the check point for the end of the inspection in the third area and the start of the fourth area. There is an inspection point “m” in the fourth area. In the fourth area, there is an identification index E that is a confirmation point for completion of inspection in the fourth area and is associated with the start of the fifth area. In the fifth area, there are inspection points “n to q”. In the fifth area, an identification index F associated with the check point for completion of inspection in the fifth area is arranged. The inspection point “g, n” is a door, and the inspection item is set to confirm whether the door is closed or locked. The check point “h” is a safe, and the check items such as door closing and locking are set. “Q” of the inspection item is an ashtray, and confirmation such as processing of butts is set in the inspection item.

Here, the patrolman 1 carries the portable terminal 2. Traveling work support is performed using the portable terminal 2. In this example, the identification indexes A to F may employ RFID (Radio Frequency Identification) tags such as NFC (Near Field Communication) tags that store unique identification information. The portable terminal 2 is equipped with an NFC tag reader function, and the identification information is read by placing the portable terminal 2 over the NFC tag by short-range communication. The identification index only needs to store identification information indicating which area the identification index is.

<Configuration of mobile terminal>
FIG. 2 shows a configuration example of the mobile terminal 2. As the mobile terminal 2, a smartphone or a mobile phone can be used. However, the portable terminal 2 is a portable computer having a communication function, an information processing function, and an identification index reading function, and can store various application programs and execute them. Any device may be used.

The communication control unit 10 includes various wired interfaces and wireless interfaces, and is connected to a network via a connector or connected to a network via an antenna. The network may be an intranet or the Internet.

The communication control unit 10 is connected to the processing unit 12. The processing unit 12 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like, and performs various types of information processing. A storage unit 14, a display 16, an input unit 18, and a reading unit 19 are connected to the processing unit 12. The storage unit 14 includes a flash memory and a hard disk, and stores various data, application programs, and the like. The display 16 functions as a display unit and performs various displays under the control of the processing unit 12.

The input unit 18 functions as an information input unit, and includes input buttons, a touch panel provided on the front surface of the display 16, and the like, and inputs various data such as input of check results of inspection items set for each area. Used for.

The reading unit 19 functions as a reading unit for reading area information from the identification index. For example, when an NFC tag is adopted as an identification index, it functions as a tag reader that transmits and receives radio waves of a predetermined frequency and reads information from the NFC tag. In addition, when a one-dimensional or two-dimensional barcode is adopted as an identification index, it functions as an imaging unit that acquires an image with a camera or the like.

When the reading unit 19 acquires identification information specific to each identification index from the identification index, the processing unit 12 associates the acquired identification information with the previously stored identification information and the inspection area in the traveling area. The inspection area indicated by the identification index is determined.

<Identification index>
As described above, when the portable terminal 2 capable of NFC communication is used, NFC tags can be employed as the identification indexes A to F. The NFC tag is activated by radio waves from the mobile terminal 2 and transmits predetermined identification information (information indicating an inspection area) stored therein to the mobile terminal 2. It is also possible to use RFID tags other than NFC.

Note that the identification index is not limited to the RFID tag such as an NFC tag, and various identification indices can be adopted. For example, a one-dimensional or two-dimensional barcode can be adopted as the identification index. These barcodes function as an identification index by optically reading from a camera mounted on the mobile terminal 2.

<Use of mobile devices for patrol work>
In the present embodiment, the mobile terminal 2 displays images about inspection points and inspection items, and performs inspection guidance. On the other hand, as described above, the identification index arranged in each area can simply provide identification information. In this case, it is necessary for the mobile terminal 2 carried by the patrol person to store the entire data of the patrol work before the patrol person 1 starts patrol. The use of the mobile terminal 2 in such a case will be described.

First, from the server computer (for example, monitoring center) of the security system that manages the entire security including the patrol work, the mobile work data related to the check of all the check areas required for the patrol work (for example, all the services included in the patrol area) Download the inspection points for the inspection area and information on the inspection items at the inspection points). For example, a terminal device connected to a server computer is installed in a waiting area for the patrolman 1, and the mobile terminal 2 downloads data by communicating with the terminal device. As a result, the entire instruction for the patrol work is stored in the portable terminal 2, but this entire instruction is not displayed. And the portable terminal 2 displays on the display 16 that it is going to the place where the identification parameter | index A which is the 1st area to go around first is arrange | positioned, and instruct | indicates the patrol person 1.

The mobile terminal 2 does not download data for all inspection areas before the start of patrol, but connects to the monitoring center through a mobile phone network or a wireless LAN constructed in the patrol area, and only data relating to the current inspection area. May be obtained. When the mobile terminal 2 is always connected to the server computer wirelessly, it is not necessary to store all data, and only the necessary data can be acquired at any time using the server computer as a storage unit of the mobile terminal 2. In this case, the portable terminal 2 requests the server computer to acquire data each time new inspection area data is required.

The patroller 1 who started the patrol goes to the place where the identification index A is arranged, and reads the identification information of the identification index A by the mobile terminal 2. When the reading unit 19 of the portable terminal 2 reads the identification information, the processing unit 12 determines a corresponding inspection area and stores the information of the identification index A together with the current time. The processing unit 12 reads out inspection points and inspection items corresponding to the read identification information (inspection area) from the storage unit 14. As a result, the processing unit 12 displays on the display 16 of the mobile terminal 2 guidance on the inspection points and inspection items in the first area to be inspected.

FIG. 3 shows a guidance screen for inspection points and inspection items displayed on the display 16. The portable terminal 2 displays the inspection points and inspection items in the first area on the display 16 individually from a location on the front of the tour route, or all inspection points and inspection items in the first area in a list format. . Further, the mobile terminal 2 displays a map of the traveling area, displays inspection points on the map, and displays a list of inspection items at the inspection points when each inspection point is touched on the touch panel. Good. Furthermore, auxiliary means such as displaying a photograph of the inspection point may be prepared so that an inexperienced patrolman can easily view the inspection point.

As shown in FIG. 3, the portable terminal 2 displays a check column for identifying whether or not the inspection has been completed on each inspection item displayed on the display 16. When the check box is touched and checked by the patrol person using the input unit 18 (a check symbol is input), the inspected information is input to or canceled from the mobile terminal 2. The input of the check symbol to the check column and the cancellation of the check symbol are realized by switching in a toggle manner by a touch operation on the touch panel. Here, in this check column, a state in which a check symbol is input, that is, a state after inspection is displayed as an initial state. For this reason, when there is an abnormal situation different from normal, such as when inspection cannot be performed due to various circumstances or when maintenance cannot be confirmed, patrolman 1 performs touch operation on the corresponding check column and cancels the check symbol. I do. In this way, the input of the inspected information to the portable terminal 2 is designed so that it is not necessary to perform an input operation when there is no abnormality such as during normal times. This is because patrolmen, such as security guards, are required to express the reliability of the public visually by appearance, so they appear to operate the mobile terminal for a long time in the public place. Due to specific background circumstances such as unpreferable to show. In this embodiment, by setting the inspection state in the initial state, the input operation is not performed when there is no abnormality like normal time, and the operation is requested when the abnormality is different from normal time, so that the mobile terminal can be operated in front of the public. It is possible to minimize the act of operating. FIG. 3 shows a state in which the check item “OFF” cannot be confirmed for the lowest inspection point “copy machine” and the check symbol is canceled.

Also, for each inspection item displayed on the display 16, a “comment” button for inputting supplementary information related to the inspection execution such as the reason for uninspection and remarks is displayed for each inspection item. When a comment button is selected by a touch operation, a comment input screen is displayed. FIG. 4 shows an example of a comment input screen displayed after an operation for selecting a corresponding comment button for a specific inspection item. On the comment input screen, several options including a check column and a free input column are displayed. As an option, an item that can be predicted from a rule of thumb through operation is adopted. The input of the check symbol to the check column and the cancellation of the check symbol are realized by switching in a toggle manner by a touch operation on the touch panel. In the free entry field, it is possible to appropriately input characters using a software / hardware keyboard or the like.

In this embodiment, unlike the guidance screen (FIG. 3) for the previous inspection item, in the comment input screen, a state in which no check symbol is input, that is, an unselected state is displayed as an initial state. This is because, under special circumstances in which a patrolman inputs supplementary information regarding inspection implementation, such as reasons for uninspection and remarks, it is preferable to examine and input the genuine reason according to the individual situation. Depending on the reason. For this reason, on the comment input screen of this embodiment, by considering the unselected state as the initial state, the legitimate reason at the time of input is examined so that the patrolman can insight and determine the comment according to each situation It is required for the patrolman. FIG. 4 shows a state where the top option “impossible to check due to customer convenience” is selected and input as a comment.

If the patrol officer decides the comment to be entered by entering the check symbol corresponding to the option or entering the character in the free entry field and then operating the confirm button, the comment entry screen is displayed and the previous inspection item is again displayed. A guidance screen (FIG. 3) is displayed. On the inspection item guide screen, the corresponding comment button is displayed in a different display form so as to be identifiable for the inspection item to which a comment has been input. In FIG. 3, the comment button corresponding to the inspection item “OFF” of the lowest inspection point “copy machine” is displayed in dark color, indicating that the comment has already been input.

Note that the check column shown in FIG. 3 may have a state in which no check symbol is input, that is, an unchecked state as an initial state. Further, the “comment” button and the comment input screen shown in FIG. 4 may be omitted so that no comment is input.

It should be noted that an inspected indicator such as a barcode may be pasted at a location corresponding to each inspection item, and the mobile terminal 2 may input inspected information of the inspection item by reading the inspected indicator. This inspected indicator may be an NFC tag or the like, and various types of inspected indicators can be adopted.

In this way, each time the inspection crew member 1 conducts inspections on the inspection items at each inspection point, the inspector 1 inputs a check that has already been inspected in the check column of the inspection item at the inspection point. The patrol person 1 cancels the checked check from the check column of the check item of the check point and inputs a comment each time an abnormality is recognized after carrying out the check. In addition, when the inspection order of inspection points is set in advance, when the order of inspected inspections is different, that is, when an attempt is made to skip the inspection point and check the check box of the next inspection point, The mobile terminal 2 may not be able to input a check. In this case, the portable terminal 2 may display that the inspection for the inspection item at the previous inspection point has not been completed.

Note that the above-described server computer at the standby station may also serve as the identification index A operated at the start of inspection of the patrol area. In this case, the communication with the server computer corresponds to the reading of the identification index A, and the mobile terminal 2 displays the first area guidance when data is downloaded from the server computer.

When the inspection of the first area is completed, the patrolman 1 goes to the place where the identification index B is arranged as the inspection end operation of the first area, and the identification information of the identification index B is read by the reading unit 19 of the mobile terminal 2. Read from. When the portable terminal 2 receives the inspection end operation for the first area by reading the identification information, the mobile terminal 2 determines whether the inspection for the first area has been completed by inputting the inspected information for all the inspection items in the first area. To do. When the inspected information is not input for all of the inspection items in the first area, that is, when the check symbol is canceled for any of the inspection items, the portable terminal 2 cancels the check symbol. It is determined whether or not a comment has been input for the inspection item. If inspected information has been input for all inspection items in the first area, or if there is an inspection item for which the check symbol has been cancelled, the comment has already been input, the mobile terminal 2 It is determined that the inspection has been completed.

On the other hand, when the inspection of the first area is not completed, that is, when there is an inspection item in which the check symbol is canceled and no comment is input, the mobile terminal 2 determines that the inspection is not completed, About this, a warning is displayed and the judgment of the end of inspection is prohibited. The warning display prompts the patrol officer to re-inspect an inspection item in which the check symbol is canceled and no comment is input, and is displayed to notify the inspection item. Therefore, the patrol person 1 confirms this display and inspects the inspection items of the uninspected points.

The mobile terminal 2 checks the inspection items of the unchecked points, inputs the corresponding check symbols or comments, and reads the identification information of the identification index B, thereby completing the inspection of the first area. judge. The portable terminal 2 permits the display of the inspection item of the inspection point of the second area to be continued by the determination of the end of the inspection, and starts the guidance of the inspection item of the inspection point in the second area. At this time, the portable terminal 2 stores in the storage unit 14 information on whether or not the inspection has been completed and information on the comments, which are input for the completed inspection area, as inspection records for the area. In addition, when it determines with the portable terminal 2 not having complete | finished inspection, it prohibits the display of the inspection item of the inspection point of the following 2nd area.

In this way, when the mobile terminal 2 reads the identification index associated with one area, it is checked whether there is an inspection omission in the area, and if there is an omission, the display is made. . Accordingly, it is possible to reliably prevent inspection omissions regarding the inspection items at the inspection points.

The inspection end operation of the inspection area is not limited to reading of the identification index arranged at the check end point of the inspection of the corresponding area, and may be performed by an operation input of an inspection end button (not shown) on the mobile terminal 2. . In this case, the portable terminal 2 displays the inspection item of the inspection point of the second area by reading the identification index B that is the starting point of the subsequent second inspection area in a state where the inspection end of the first area is determined. Permit and start inspection item inspection points in the second area.

Further, when the mobile terminal 2 reads the identification information of the identification index B, the mobile terminal 2 records the inspection end information of the first area and the information of the identification index B in the storage unit 14 together with the time as inspection records. Thereby, the inspection confirmation time of the inspection item at each inspection point is recorded in the inspection result report. In addition to memorizing the reading time of the identification index arranged in the inspection area, in addition to memorizing the inspection start time and end time of the inspection area, it is objective to confirm that the inspection time was definitely at the inspection location. Can prove to.

Such a series of processing is similarly performed in other areas. The patrol person 1 inspects the inspection items of the inspection points in each area in the order guided by the mobile terminal 2, reads the corresponding identification index when the inspection of each area is completed, and the mobile terminal 2 completes the inspection. Whether or not and record the time.

Note that the mobile terminal 2 determines whether or not the inspection of each area has been completed only by whether or not there is an inspection item of an inspection point that has not been input, regardless of whether or not a comment is input. Also good. In that case, when the portable terminal 2 receives an inspection end operation for each area, the mobile terminal 2 determines whether the inspection has been completed for all the inspection items in the area and the inspection of the area has been completed. The portable terminal 2 determines that the inspection of the area has been completed when the inspected information is input for all of the inspection items in the area, and if there is an inspection item in which the inspected information is not input, It is determined that the inspection has not been completed.

As described above, the traveling business support system according to the present embodiment checks the inspection points that have not been entered when all the inspection items of the inspection points in the corresponding area have not been inspected (there are at least one inspection item that has not been inspected). Display items. That is, when all the inspection items at the inspection point in the corresponding area have not been inspected, the inspection of the area is not completed, and the inspection points and inspection items in the next area are not displayed. Therefore, the patrol work support system can always check the inspection items at the inspection points during the patrol, so that the quality of the patrol work is improved. In addition, if there are omissions in the inspection items, the patrol staff will be notified when reading the identification index, so it is possible to correct forgetting inspections on the spot, and after all the patrols are completed, the inspection omissions become clear and the circuit is reopened. Such a trouble can be prevented twice. Further, since it is recorded that the inspection item has been inspected, it is possible to present to the customer who has entrusted the patrol security to the security company that the patrol has been carried out normally together with the patrol time of the inspection point.

In addition, even if all inspection items at the inspection points in the corresponding area have not been inspected, the patrol work support system has entered supplementary information such as reasons for uninspection and remarks as `` comments ''. Allow completion of inspection of the area. On the other hand, when there is an inspection item that has not been inspected and no comment has been input, the patrol service support system prohibits the end of the inspection of the area and determines that the inspection has not ended. Therefore, since the traveling work support system can always check the status of the inspection items at the inspection points during the traveling, the quality of the traveling work is improved. In addition, the fact that inspection items have already been inspected, and the comment and the time when the identification index was read are recorded in association with each other, so it is normal for customers who have entrusted patrol security to the security company along with the inspection point patrol time. It becomes easy to show that the tour has been carried out.

<Operation of patrol work>
<First embodiment>
The operation of the portable terminal 2 at the time of inspection by the above-described patrolman 1 will be described based on FIG. In the present embodiment, whether or not the inspection of each area has been completed is determined only by whether or not the mobile terminal 2 has an inspection item of an inspection point that has not been input, regardless of whether or not a comment has been input. An example of determination will be described.

First, the mobile terminal 2 downloads traveling work data (inspection item data) from the monitoring center for all areas where the traveling work is performed, and stores it in the storage unit 14 (step ST1). Thereafter, the portable terminal 2 performs an operation at the start of inspection of the traveling area (for example, reading the identification information of the identification index A), thereby displaying the contents of the inspection item of the first inspection point in the area to be inspected. (Step ST2). Here, an example will be described in which the mobile terminal 2 displays the inspection items at each inspection point one by one, and displays the next inspection item each time the inspected information is input to the inspection item.

The portable terminal 2 accepts an input from the input unit 18 in this state (step ST3). When the input is input of inspected information, that is, input of a check symbol in the check item check column, the portable terminal 2 updates the inspection item of the inspection point to the inspection item of the next inspection point (step ST4). ), The process is returned to step ST2, and the contents of the updated inspection item of the inspection point are displayed. On the other hand, when the input is not the input of the inspected information, the portable terminal 2 determines whether or not the inspection has ended (step ST5). The inspection end input is performed by reading the identification index arranged at the check end point of the inspection of the corresponding area by the reading unit 19. Further, the input of inspection end is not limited to this, and may be performed by an operation input of an inspection end button (not shown) in the mobile terminal 2. If the determination is NO, the current input has nothing to do with this process, so the portable terminal 2 returns the process to step ST3 and waits for the input of inspected information while continuing to display the inspection item at the inspection point. .

If the determination in step ST5 is YES, the mobile terminal 2 determines from the information recorded in the mobile terminal 2 whether all the inspection items in the corresponding area have been inspected (step ST6). The portable terminal 2 determines whether or not all the inspection items in the corresponding area have been inspected depending on whether or not the check items by the patrolmen 1 have been input to all the check fields. The determination in step ST6 is performed by the processing unit 12 of the mobile terminal 2, and the processing unit 12 functions as a work determination unit.

If the determination in step ST6 is NO, the mobile terminal 2 updates the inspection item of the inspection point to be displayed to an uninspected item (step ST7), and returns the process to step ST2. In addition, when there are a plurality of unchecked items, the mobile terminal 2 may display all of them.

In step ST6, in the case of YES, the mobile terminal 2 records the inspection end information of the corresponding area together with the time at that time as an inspection record, updates the area to be inspected to the next area, and inspects the inspection points in that area. The display of item data is permitted (step ST8). That is, in step ST6, in the case of NO, the mobile terminal 2 determines that the inspection of the corresponding area is not completed, does not record the completion of the inspection of the corresponding area, and the inspection item of the inspection point of the next area Also does not allow to display. In addition, when the display of the inspection item at the inspection point of the next area is permitted, the portable terminal 2 prohibits the display of information about the area where the inspection has been completed.

Next, the mobile terminal 2 determines whether or not the inspection of all the areas has been completed depending on whether or not the inspection completion has been input for each area (step ST9). If the determination is NO, the mobile terminal 2 updates the inspection item of the inspection point to be displayed to that of the next area (step ST9), and returns the process to step ST2. If it is determined in step ST9 that the inspection end has been input for all the inspection areas, the mobile terminal 2 determines that the inspection of the inspection area has ended, and stores the inspection end information recorded in each inspection area. Is stored in association with the end information.

In this way, the mobile terminal 2 performs display control of inspection items of inspection points for each area. In particular, when the mobile terminal 2 reads the identification information of the identification index arranged in each area, the mobile terminal 2 can perform an inspection item check of an inspection point for each area. Moreover, the portable terminal 2 can perform a reliable check of the patrol work by recording the reading time of the identification information of the identification index at that time. In the above embodiment, the reading of the identification index by the reading unit 19 of the portable terminal 2 is always possible. If all the inspection items in the area have not been inspected at the time of reading the identification index, the end of the inspection is not recorded. An example of prohibiting display of inspection items in the area has been described. However, instead of this, the activation of the reading unit 19 of the portable terminal 2 may be prohibited unless all the inspection items in the area are input as inspected. As a result, if it is not determined that the inspection item for the area has been completed, the mobile terminal 2 cannot read the identification index, and can prompt the inspection of the inspection item that has not been inspected.

<Second embodiment>
Another operation of the mobile terminal 2 in the patrol work by the patrolman 1 will be described with reference to FIG. In this embodiment, even if the mobile terminal 2 has not been inspected at all inspection points, the supplementary information such as the reason for non-inspection and remarks is input as “comment”. An example of allowing the end of the area inspection will be described.

First, the mobile terminal 2 determines whether or not to start a patrol job (step ST11). The mobile terminal 2 downloads traveling work data (inspection item data) from all the areas where the traveling work is performed from the monitoring center in advance and stores it in the storage unit 14, and performs an operation at the start of inspection of the traveling area (for example, When the identification information of the identification index A is read), it is determined that the patrol work is started. Further, the mobile terminal 2 is not limited to this, and when the mobile terminal 2 is constantly connected to the monitoring center by radio, it may be determined that the patrol work is started by performing an operation at the start of inspection of the patrol area.

When the mobile terminal 2 starts the patrol work, the mobile terminal 2 first displays on the display 16 the contents of the inspection points and inspection items in the area to be inspected first. At this time, in the check column indicating that inspection has been completed, a state in which a check symbol has been input, that is, a state in which inspection has been completed, is displayed as an initial state (step ST12).

The portable terminal 2 accepts an input from the input unit 18 in this state. When the input is cancellation of the check symbol in the checked check field or re-input of the check symbol once canceled (step ST13-Yes), the mobile terminal 2 updates the display 16 on the display 16 according to the input. (Step ST16). Similarly, when the input is a comment input (step ST14—Yes), the mobile terminal 2 similarly updates the display on the display 16 according to the input (step ST16). On the comment input screen, a state in which no check symbol is input, that is, an unselected state is displayed as an initial state, and the check symbol is input after the patrolman confirms the situation at the site. In this way, the patrolman proceeds with the inspection of the inspection area.

Further, the portable terminal 2 waits for an input of inspection end (step ST15). The inspection end input is performed by reading an identification index arranged at a check end confirmation point in the corresponding area. Further, the input of inspection end is not limited to this, and may be performed by an operation input of an inspection end button (not shown) in the mobile terminal 2. When the end of inspection is input by reading the identification index or the like (step ST15-Yes), the portable terminal 2 has been inspected or input comments for all inspection items in the corresponding area (step ST17-Yes). It is determined that the inspection of the inspection area has been completed (step ST18), and the inspection area inspection record and the current time are stored.

On the other hand, in step ST17, when there is an inspection item that has not been inspected and no comment has been input (step ST17-No), the mobile terminal 2 determines that the inspection has not ended, and determines that the inspection has ended. This is prohibited and a warning is displayed to notify the patrol staff of the inspection item (step ST19), and further inspection is urged.

If it is determined that the inspection of the inspection area is completed in this way, the mobile terminal 2 determines whether the inspection is completed for all the inspection areas (step ST20). The portable terminal 2 determines whether or not there is an uninspected area by checking whether or not the inspection of the last inspection area is completed as the order of the inspection area. Alternatively, the mobile terminal 2 is not inspected by checking the inspection area and the corresponding inspection end time to determine whether there is an inspection area in which the inspection end time is not stored. It may be determined whether or not there is an area.

If all the inspection areas have been inspected (step ST20-Yes), the mobile terminal 2 determines that the patrol work has ended and stores that fact. On the other hand, if the inspection has not been completed for all the inspection areas (step ST20-No), the mobile terminal 2 updates the inspection area to be inspected and permits the display of inspection items at the inspection point for the next inspection area. (Step ST21). And the portable terminal 2 returns a process to step ST12, and starts the guidance of the inspection item of the inspection point in the next inspection area.

In this way, the mobile terminal 2 performs display control for the inspection items in each inspection area. In particular, the mobile terminal 2 displays the checked state for each inspection item as an initial state, thereby frequently exposing the appearance of the patrolman performing the terminal operation in front of the public while minimizing the terminal operation during normal times. Can be prevented. On the other hand, the portable terminal 2 can prompt the patrolman to confirm the site by displaying an unchecked state as an initial state on the comment input screen. Then, if there is an inspection item that has not been inspected and no comment has been input, the mobile terminal 2 determines that the inspection has not ended, determines that the inspection has ended by prohibiting the end of the inspection of the area. do not do. Accordingly, since the mobile terminal 2 can surely check the status of inspection items at the time of patrol, the quality of the patrol work is improved. In addition, the portable terminal 2 can perform a reliable check of the patrol work by recording the reading time of the identification index in association with the inspection area.

In the above-described embodiment, the reading of the identification index by the reading unit 19 of the portable terminal 2 is always possible. If it cannot be determined that the inspection of the area has been completed at the time of reading the identification index, the end of the inspection is not recorded. An example of prohibiting display of inspection items in the area has been described. However, instead of this, activation of the reading unit 19 of the portable terminal 2 may be prohibited unless it is determined that the area inspection has been completed. Thereby, if it is not in the state where the end of the inspection of the area is determined, the portable terminal 2 cannot read the identification index, and it is possible to prompt the inspection execution of the inspection items that have not been inspected.

<After completion of patrol work>
The portable terminal 2 may transfer the contents (inspection record) of the patrol work to the external device through the approval act of the manager who manages the patrol person 1 when the patrol work as described above is completed. . That is, if the administrator does not authenticate, the portable terminal 2 outputs inspection items (including data about inspection checks), comments, and data about the tour route recorded on the portable terminal 2 to an external device (printing and printing). Transfer to other communication device) is not possible. For example, the portable terminal 2 receives the authentication code of the administrator registered in advance in the portable terminal 2 and is authenticated so that the information on the tour end stored in the portable terminal 2 is transferred to an external device such as a personal computer or a printer. Can be output. This prevents leakage of data related to circulation such as information set as items to be checked, and improves security.

As described above, the security is improved by preventing the inspection record from being output without the administrator's authentication. However, the portable terminal 2 further deletes the data about the inspection route and the inspection contents thereafter. It is preferable to do. That is, when the portable terminal 2 outputs the inspection record to the external device by the administrator's authentication, the portable terminal 2 may automatically delete the inspection record. Note that the mobile terminal 2 may be automatically deleted after a predetermined time after determining that the patrol has ended or after a predetermined time after the authentication of the administrator. This prevents leakage of confidential data related to the patrol work and improves security.

<Modification>
In the embodiment described above, when there is an operation input for ending the inspection of the inspection area, the mobile terminal 2 determines whether there is input of inspected information or comments for all inspection items in the corresponding area, It was determined whether the inspection of the area could be completed. This determination of whether or not to end is not limited to an example performed for each inspection area, and may be performed at the end of the patrol work for the entire patrol area.

In this case, for example, the mobile terminal 2 does not determine whether or not to end in each inspection area. The portable terminal 2 stores an inspection record when receiving an operation end operation input for the inspection area, and refers to an inspection record for each inspection area when receiving an operation end operation input for the last inspection area. Then, it is determined whether there is input of inspected information or comments for all inspection items in the patrol area. Not limited to this, the mobile terminal 2 makes an inspection operation for each inspection area when the completion operation of the patrol work is made indispensable after the operation for completion of the inspection of the last inspection area is performed. It may be determined whether or not there is input of inspected information or comments for all inspection items in the traveling area.

And the portable terminal 2 memorize | stores the traveling area information which can identify at least which inspection area is included in the traveling area, and all the inspection areas in the traveling area are stored in the inspection record stored in the traveling operation. If there is input of inspected information or comments for the inspection item, it is determined that the patrol of the patrol area has been completed. On the other hand, the portable terminal 2 is prohibited to determine that the patrol is completed when there is an inspection item that has not been inspected and no comment is input among all the inspection items in all the inspection areas in the patrol area. Then, a warning is displayed to notify the patrol staff of the inspection item, and further inspection is encouraged. Thereby, the check-out area is prevented from being lost, and the mobile terminal 2 can surely check the status of all the check items, so that the effect of improving the quality of the patrol work can be obtained.

In addition, it is preferable that the tour route is changed as appropriate because it is easy for an outsider to foresee the behavior of a patrol when the tour route is always the same. Therefore, the order of the areas to be visited (circulation route) may be changed as appropriate (for example, every time). The patrol route is an example of a moving route that represents the inspection order of a plurality of inspection areas.

In the present embodiment, the mobile terminal 2 reads the identification information of the identification index to display the area to be visited next, so the displayed area may be changed as appropriate. For example, the mobile terminal 2 is first instructed to read the identification information of the identification index A, and by reading the identification information of the identification index A, guides inspection of other areas instead of the first area. Moreover, the portable terminal 2 guides the next area by reading the identification information of the identification index arranged at the end of the area after the inspection of the area is completed. Such a change can be easily performed by changing the data about the inspection downloaded to the portable terminal 2. As a result, the patrol route is not always constant and the security is improved.

Note that the data about the patrol work (including the data about the patrol route) is created by the server computer of the monitoring center. A route that is too inefficient can be excluded as a cyclic route, but it is preferable to use as many patterns as possible. For example, it is preferable to select and determine a cyclic route at random from routes stored in advance. In this way, the server computer of the monitoring center functions as a patrol route determination unit. Further, the processing unit 12 of the mobile terminal 2 may function as a cyclic route determination unit. In this case, the traveling work data supplied from the server computer includes information on a plurality of routes, and the mobile terminal 2 selects one of them.

In the patrol area, the inspection area may not be plural but only one. In that case, each inspection item is determined corresponding to the traveling area.

Further, the portable terminal 2 may not determine that the inspection has been completed when the inspection time from the start of the inspection of the inspection area to the end thereof is too short. In that case, the portable terminal 2 further includes a time measuring unit that measures the inspection time of each inspection area, and the storage unit 14 stores a lower limit time to be inspected for each inspection area. When the portable terminal 2 receives a predetermined input indicating that the inspection has been completed, the portable terminal 2 determines whether or not the inspection time of the immediately preceding inspection area exceeds the lower limit time stored in the storage unit 14. When the inspection time of the immediately preceding inspection area is less than the lower limit time, the mobile terminal 2 determines that the inspection has not been completed because the inspection time is too short.

In this case, the mobile terminal 2 instructs the patroller to check again. For example, the portable terminal 2 deletes the inspection end record of the previous identification index, and re-executes from the recognition of the identification index. Alternatively, the mobile terminal 2 resets all inspection input results for the inspection items, and displays the inspection items on the display 16 so as to inspect the inspection points again. In this case, the mobile terminal 2 also resets the inspection time that the timekeeping unit 20 is timing. Alternatively, the mobile terminal 2 may select an important inspection point from the inspection items and perform a reinspection according to the difference between the inspection time and the lower limit time. That is, when there are a plurality of inspection points or inspection items in the area, priorities for importance are set in advance for the inspection points or inspection items in terms of safety. In this case, the mobile terminal 2 does not have to reset the inspection time that the time measuring unit 20 is timing.

Accordingly, when the mobile terminal 2 reads the identification index associated with one area, the mobile terminal 2 can perform the inspection in an appropriate inspection time in the area, and the inspection omission about the inspection item at the inspection point. Can be reliably prevented. In the above description, the inspection end time is determined by comparing the inspection time in the inspection area with the lower limit time set in the area, but there is also a restriction on the input time interval of the checked check at each inspection point. You may make it provide. For example, when the time interval for inputting the checked check from the input unit 18 for each check item is equal to or shorter than a predetermined time, the portable terminal 2 prevents the checked input from being performed. Thereby, the portable terminal 2 can record that the guard is performing an appropriate patrol. Moreover, the portable terminal 2 may be configured not to display the inspection item of the next area when the inspection time does not exceed the lower limit time. In addition, the portable terminal 2 may prohibit activation of the reading unit 19 if the inspection time does not exceed the lower limit time.

Further, when the mobile terminal 2 reads the identification index associated with the inspection area, the mobile terminal 2 compares the position information of the mobile terminal 2 with the specified position of the identification index, and the position where the identification index is arranged is normal. It may be determined whether or not. In that case, the mobile terminal 2 further includes a position information acquisition unit that acquires current position information indicating the current position of the mobile terminal 2 by a GPS (Global Positioning System) signal or the like, and each identification index is stored in the storage unit 14. Predetermined position information indicating the position where it is arranged is stored in advance. When the portable terminal 2 recognizes each identification index, the identification information of the recognized identification index and the current position information are associated with each other and stored in the storage unit 14. The portable terminal 2 compares the default position information corresponding to the identification index indicated by the stored identification information with the current position information acquired by the position information acquisition unit. As a result of the comparison, when the distance between the position where the identification index is arranged and the current position of the portable terminal 2 exceeds a predetermined range, the position where the identification index is provided in the inspection area is abnormal. It judges that it is and issues a warning. When the mobile terminal 2 determines that the inspection of the specific inspection area is completed and recognizes the identification index provided in the next inspection area, the mobile terminal 2 associates the identification information of the recognized identification index with the current position information. Is preferably stored in the storage unit 14.

Thereby, the mobile terminal 2 determines whether or not the position of the identification index, that is, the position where the inspection is performed is a predetermined position, that is, whether or not each identification index is moved from the normal position due to mischief or fraud. It can be confirmed objectively. In addition, it is possible to objectively prove the quality of the patrol work by correctly determining whether the inspection has been performed correctly and objectively guaranteeing that the patrol work has been carried out by the patrolman.

Further, when the mobile terminal 2 reads the identification index associated with the inspection area, the mobile terminal 2 may determine whether or not the number of steps measured by the mobile terminal 2 is within an allowable range. In that case, the portable terminal 2 further includes a step count counting unit that counts the number of steps in order to acquire the current step number information of the pedestrian by an acceleration sensor or the like, and stores the reference step number information for each identification index in the storage unit 14. Store in advance. The current step count information and the reference step count information are the number of steps grasped for each inspection area, the number of steps per unit time grasped for each inspection area, and from the start of the patrol area to the arbitrary inspection area. This is information indicating any one of the number of steps grasped and the number of steps per unit time grasped from the start of patrol of the patrol area until reaching an arbitrary inspection area. When the mobile terminal 2 recognizes each identification index, the identification information of the recognized identification index and the current step count information acquired by the step count counting unit are stored in the storage unit 14 in association with each other. The portable terminal 2 compares the reference step count information of the recognized identification index with the current step count information, and determines whether or not the difference between the reference step count information and the current step count information exceeds a predetermined range as a result of the comparison. If the difference between the number of steps indicated in the reference number of steps information and the number of steps indicated in the current number of steps information exceeds a predetermined range, the mobile terminal 2 determines that the traveling pace is abnormal and issues an alarm.

When the mobile terminal 2 determines that the inspection of the specific inspection area is completed and recognizes the identification index provided in the next inspection area, the mobile terminal 2 associates the identification information of the recognized identification index with the current position information. It is preferable to compare the reference step count information with the current step count information. In addition, the mobile terminal 2 has all the inspection results in the inspection area determined to have been inspected as normal, and the difference between the number of steps indicated in the reference step information and the number of steps indicated in the current step information exceeds a predetermined range. If it is, the traveling situation of the patrolman traveling around the patrol area may be determined to be abnormal.

Thereby, the mobile terminal 2 can objectively confirm whether or not the traveling pace of the patrol work by the patrolman is a standard one, and that the patrolperson has deviated from the predetermined course, the indicator device It is possible to detect that the position has been moved from the default position, that the patrolman has mistaken the default course, and the like.

<Second Embodiment>
In 1st Embodiment mentioned above, the identification parameter | index demonstrated as what mainly confirms that the inspection of one area was complete | finished. However, as an identification index, a computer terminal having a function equivalent to that of the mobile terminal 2 may be installed in each area, and the computer terminal may be configured to transmit information other than the identification information. For example, the computer terminal may transmit not only the inspection end information of the area but also data on the inspection item of the next area to the mobile terminal 2. This makes it possible to limit the data about the inspection items stored in the portable terminal 2 to only one inspection area currently being inspected, not all data.

Here, a second embodiment will be described based on FIGS. 7, 8 and 9 regarding processing in a computer terminal which is a communication terminal installed in place of an NFC tag as an identification index. In addition, the same code | symbol is attached | subjected about the component same as the component of 1st Embodiment, and the description is abbreviate | omitted.

<Computer terminal>
FIG. 7 shows a configuration example of the computer terminal 50. The computer terminal 50 is arranged as an identification index indicating the inspection area at a predetermined location such as a wall surface of the inspection area. The computer terminal 50 may be, for example, a card reader of an access control device that reads and passes the ID information of passersby and locks and unlocks the door.

The computer terminal 50 is a computer that has a communication function with a network, an information processing function, and an identification index reading function, and can store various application programs and execute them. The communication function with the network may be either wired or wireless, but when a mobile communication network is used as the network, a smartphone or a mobile phone can be adopted as the computer terminal 50.

The communication control unit 52 includes various wired interfaces and wireless interfaces, and is connected to a network via a connector, or connected to the network via an antenna and a server computer (monitoring center) of a security system. Communicate. The network may be an intranet or the Internet.

The communication control unit 52 is connected to the processing unit 54. The processing unit 54 includes a CPU, a ROM, a RAM, and the like, and performs various data processing. A storage unit 56, a display 58, an input unit 60, and a near field communication unit 62 are connected to the processing unit 54. The storage unit 56 includes a flash memory and a hard disk, and stores various data, application programs, and the like. In addition, the storage unit 56 stores ID information serving as identification information of itself and ID information of the portable terminal 2 possessed by the patrolman. The display 58 functions as a display unit, and performs various displays under the control of the processing unit 54.

The input unit 60 functions as an input unit for setting information, and the input unit 60 receives setting information associated with the traveling area and the inspection area at the time of installation. The setting information may be transmitted from the monitoring center and input.

The near field communication unit 62 communicates with the reading unit 19 of the mobile terminal 2 by near field communication such as NFC. In communication by the short-range communication unit 62, data with ID information for identifying the mutual devices of the portable terminal 2 and the computer terminal 50 is transmitted and received. The output is controlled so that the communication distance by the short-range communication unit 62 is about several centimeters.

The processing unit 54 of the computer terminal 50 receives information on the inspection points and the inspection items at the inspection points from all the inspection areas including the inspection area to which the computer terminal 50 belongs, and the order of the areas to be visited (circulation route). ) And is stored in the storage unit 56. When the reading unit 19 of the mobile terminal 2 is recognized by the short-range communication unit 62, the processing unit 54 determines whether or not the mobile terminal 2 is the mobile terminal 2 possessed by a previously stored patrolman. Judgment is made by collating information. If the mobile terminal 2 is a mobile terminal 2 possessed by a patroller, the processing unit 54 determines that the mobile terminal 2 is immediately before the mobile terminal 2 in the circuit route based on the completed work information received from the mobile terminal 2. It is determined whether all inspection items in the inspection area have been inspected. Then, if the inspection has been completed, the processing unit 54 determines that the inspection has been completed for the previous inspection area of itself, and provides information on the inspection point of the own inspection area and the inspection items at the inspection point. Send to. At this time, the processing unit 54 records the completion of the inspection of the corresponding area (the previous inspection area of itself) along with the time, and transmits it from the communication control unit 52 to the monitoring center. If the computer terminal 50 is an identification index of the first inspection area of the traveling area, the processing unit 54 carries the inspection point of the inspection area and the inspection item information at the inspection point without making such a determination. Transmit to terminal 2.

In addition, if the said portable terminal 2 is the portable terminal 2 which the said traveling terminal possesses, the process part 54 has already inspected all the inspection items of the inspection area of the one immediately before this portable terminal 2 in a circulation route. Or whether a comment has already been entered. In that case, the processing unit 54, for all inspection items, has already been inspected check symbols, or if the check symbols have been canceled and comments have already been input, the processing unit 54 will check the previous inspection area. It is determined that the inspection has been completed, and information on the inspection point in the own inspection area and inspection items at the inspection point is transmitted to the portable terminal 2.

<Operation of Traveling Work in Second Embodiment>
Hereinafter, processing by the computer terminal 50 will be described. As in the first embodiment, the display 16 displays the check item check status as the initial status, and the comment input screen displays the unchecked status as the initial status. Such a guidance display to the pedestrian by the portable terminal 2 is the same as in the first embodiment, and a detailed description thereof is omitted.
<First embodiment>
Next, a first embodiment of processing by the computer terminal 50 will be described with reference to FIG. In the present embodiment, whether or not the inspection of each area has been completed is determined only by whether or not the computer terminal 50 has an inspection item of an inspection point that has not been input, regardless of whether or not a comment has been input. An example of determination will be described.

In the present embodiment, it is not necessary to download data relating to inspections of all inspection areas necessary for the patrol work to the mobile terminal 2. When it is time to make a patrol, the patrolman performs an operation (for example, reading identification information of the identification index A) at the start of inspection of the patrol area. The portable terminal 2 receives the contents of the inspection item of the inspection point of the inspection area from the computer terminal 50 as an identification index installed at the start point of the first inspection area and displays it on the display 16.

First, when the computer terminal 50 detects the portable terminal 2 by near field communication such as NFC, the computer terminal 50 reads the ID information of the portable terminal 2 by handshake with the portable terminal 2 and authenticates the portable terminal 2 (step ST31). ). For the handshake, it is preferable to use an electronic certificate or a password.

When the computer terminal 50 authenticates that the mobile terminal 2 is registered in advance, the computer terminal 50 takes in inspection data for the corresponding area recorded in the mobile terminal 2 (step ST32). Then, the computer terminal 50 determines whether or not work-completed information has been input to all inspection items in the corresponding area from the captured data (step ST33). In this case, the computer terminal 50 may transmit the acquired data to the monitoring center, and the server computer of the monitoring center may determine whether the inspection has been completed. In this case, the server computer of the monitoring center functions as a work determination unit.

If the determination in step ST33 is NO, the computer terminal 50 displays unchecked items on the display 58 among the check items in the corresponding area (step ST34), and ends the process. After the patrolman performs the inspection again, when the portable terminal 2 is brought close to the computer terminal 50, the process is performed from step ST31.

If the determination in step ST33 is YES, the computer terminal 50 transmits data on the inspection items in the next area stored in the computer terminal 50 to the portable terminal 2 (step ST35), and ends the process. At this time, the mobile terminal 2 erases the information on the inspection area where the inspection has been completed (information on the inspection point and the inspection item at the inspection point), stores the newly received inspection area information, and newly receives the inspection. The area information is displayed on the display 16.

<Second embodiment>
Next, a second embodiment of the patrol work processing by the computer terminal 50 will be described with reference to FIG. In this embodiment, even when the computer terminal 50 has not inspected all the inspection items at the inspection point, if the supplementary information such as the reason for uninspection and remarks is input as “comment”, An example of allowing the end of the area inspection will be described.

In the present embodiment, it is not necessary to download data relating to inspections of all inspection areas necessary for the patrol work to the mobile terminal 2. When it is time to make a patrol, the patrolman performs an operation (for example, reading identification information of the identification index A) at the start of inspection of the patrol area. The portable terminal 2 receives the contents of the inspection item of the inspection point of the inspection area from the computer terminal 50 as an identification index installed at the start point of the first inspection area and displays it on the display 16. Similarly to the first embodiment, the portable terminal 2 displays the checked state for the check item on the display 16 as an initial state, and displays the unchecked state on the comment 16 on the display 16 as an initial state. Such a guidance display to the pedestrian by the portable terminal 2 is the same as in the first embodiment, and a detailed description thereof is omitted.

First, when the computer terminal 50 detects the portable terminal 2 by near field communication such as NFC, the computer terminal 50 reads the ID information of the portable terminal 2 by handshake with the portable terminal 2 and authenticates the portable terminal 2 (step ST41). ). For the handshake, it is preferable to use an electronic certificate or a password.

When the computer terminal 50 authenticates that the mobile terminal 2 is registered in advance, the computer terminal 50 takes in inspection data for the corresponding area recorded in the mobile terminal 2 (step ST42). The inspection data is work information for identifying whether or not each inspection item input to the mobile terminal while the inspection person inspects the inspection area has been inspected, and comments regarding the inspection item. Then, the computer terminal 50 determines whether information or a comment for identifying that the inspection has been completed is input to all inspection items in the corresponding area from the captured data (step ST43). In this case, the computer terminal 50 may transmit the acquired data to the monitoring center, and the server computer of the monitoring center may determine whether the inspection has been completed. In this case, the server computer of the monitoring center functions as a work determination unit.

If it is determined in step ST43 that there is an inspection item that has not been inspected and no comment has been input (step ST43-No), the computer terminal 50 determines that the inspection has not ended and the inspection has ended. The determination is prohibited, a warning is displayed on the display 58 to notify the inspection item (step ST44), and the process is terminated. After the patrolman performs the inspection again, when the portable terminal 2 is brought close to the computer terminal 50, the process is performed again from step ST41.

On the other hand, in step ST43, when information or a comment identifying that the inspection has been completed is input to all the inspection items in the corresponding area (step ST43-Yes), the computer terminal 50 performs the inspection of the inspection area. It is determined that the process has been completed (step ST45), and the inspection area information and the current time are transmitted to the server computer. And the computer terminal 50 transmits the data about the inspection item of the next inspection area which the computer terminal 50 has memorize | stored to the portable terminal 2 (step ST46), and complete | finishes a process. At this time, the mobile terminal 2 erases the information on the inspection area where the inspection has been completed (information on the inspection point and the inspection item at the inspection point), stores the newly received inspection area information, and newly receives the inspection. The area information is displayed on the display 16. The display form is the same as in the first embodiment.

Note that instead of the mobile terminal 2 deleting the information of the inspection area where the inspection has been completed, the computer terminal 50 sends data for locking the information about the area where the inspection has been completed to the mobile terminal 2, so that the mobile terminal 2 The data about the inspection items in the inspection area where the inspection has been completed may not be displayed. This data can be output to an external device after approval by the administrator.

Further, when the computer terminal 50 is a computer terminal (identification index A) at the inspection start position of the traveling area, the processes of steps ST32 and ST33 or ST42 to ST45 are omitted, and the authenticated mobile terminal 2 has the next area. Data about inspection items is transmitted.

Furthermore, it is also possible to apply the modified example in the first embodiment described above to the traveling business support system according to the second embodiment.

For example, when it is determined that the inspection is not completed when the inspection time is too short, the computer terminal 50 stores the lower limit time. The portable terminal 2 transmits the inspection time to the computer terminal 50, and the computer terminal 50 determines whether or not the inspection time exceeds the lower limit time. Further, when determining whether or not the position where the identification index is arranged is normal, the computer terminal 50 stores predetermined position information of the identification index. The portable terminal 2 transmits the current position information of the portable terminal 2 to the computer terminal 50, and the computer terminal 50 determines whether or not the position where the identification index is arranged is normal. When determining whether or not the number of steps measured by the mobile terminal 2 is within the allowable range, the computer terminal 50 stores reference step number information of the identification index. The portable terminal 2 transmits the current step count information to the computer terminal 50, and the computer terminal 50 determines whether or not the difference between the step count indicated in the reference step count information of the identification index and the step count indicated in the current step count information exceeds a predetermined range. Determine.

1 patrol officer, 2 mobile terminal, 10 mobile terminal communication control unit, 12 mobile terminal processing unit, 14 mobile terminal storage unit, 16 mobile terminal display, 18 mobile terminal input unit, 19 mobile terminal reading unit, 50 computer terminal, 52 computer terminal communication control unit, 54 computer terminal processing unit, 56 computer terminal storage unit, 58 computer terminal display, 60 computer terminal input unit, 62 computer terminal short-range communication unit

Claims

A work support system comprising: an area identification index provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves; and a portable terminal carried by the worker and capable of recognizing the area identification index. Because
The portable terminal is
A storage unit for storing information on a unit work area corresponding to each area identification index;
A display for displaying information about at least the work items of the unit work area currently being worked on,
Worked information input unit for inputting work completed information for each work item;
A work determination unit that determines whether or not the work of the unit work area has been completed and stores a work record in the storage unit,
When the work determination unit receives a predetermined input indicating that the work has been completed, if the completed work information is input to all work items in the unit work area corresponding to the area identification index, the unit It is determined that the work in the work area has been completed, and if the completed work information is not input to one or more of the corresponding work items in the unit work area, it is determined that the work in the unit work area has not been completed. ,
A work support system characterized by that.
When it is determined that the work has been completed, the work determination unit permits display on the display unit of information on a work item in a unit work area to be worked next, and determines that the work has not been completed. In this case, the work support system according to claim 1, wherein display of information on work items in the unit work area to be worked next is prohibited from being displayed on the display unit.
further,
A route determination unit for determining a movement route representing a work order of the plurality of unit work areas;
The storage unit stores information on a travel route determined by the route determination unit,
3. The work support according to claim 2, wherein when the work determination unit determines that the work of the unit work area has been completed, the work determination unit determines a unit work area to be next worked according to the stored movement route information. system.
further,
An output unit for outputting the work record stored in the storage unit to an external device;
The work support system according to any one of claims 1 to 3, further comprising: a record erasure unit that erases the work record output by the output unit.
A portable terminal used in a work support system comprising: a portable terminal that is carried by a worker and that can recognize an area identification index provided for each of a plurality of unit work areas obtained by dividing a work area in which the worker moves. There,
A storage unit for storing information on a unit work area corresponding to each area identification index;
A display for displaying information about at least the work items of the unit work area currently being worked on,
Worked information input unit for inputting work completed information for each work item;
A work determination unit that determines whether or not the work of the unit work area is completed and stores a work record in the storage unit,
When the work determination unit receives a predetermined input indicating that the work has been completed, if the work completed information is input to all work items in the unit work area corresponding to the area identification index, the unit It is determined that the work in the work area has been completed, and if the completed work information is not input to one or more of the corresponding work items in the unit work area, it is determined that the work in the unit work area has not been completed. ,
A portable terminal characterized by that.
A work area in which a worker moves is divided into a plurality of unit work areas, an area identification index is set for each unit work area, and the area identification index is recognized by a portable terminal carried by the worker to perform work. A work support method for supporting a worker's work,
In the mobile terminal,
Storing the associated unit work area information for each area identification index,
Display information about work items in at least the unit work area you are currently working on,
Enter completed work information for each work item,
Determining whether or not the work of the unit work area is completed and storing a work record;
In the determination, when a predetermined input indicating that the work has been completed is received, if the completed work information is input to all work items in the unit work area corresponding to the area identification index, the unit It is determined that the work in the work area has been completed, and if the completed work information is not input to one or more of the corresponding work items in the unit work area, it is determined that the work in the unit work area has not been completed. ,
A work support method characterized by that.
A work support system comprising a communication terminal provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves, and a portable terminal carried by the worker,
The portable terminal is
A reading unit that transmits and receives information to and from the communication terminal;
An input unit for inputting work completed information for each work item to be worked in the unit work area;
A storage unit for storing the mobile terminal information and the completed information input in the input unit;
The communication terminal is
A short-range communication unit that transmits and receives information to and from the portable terminal;
A storage unit for storing at least work items of the unit work area;
A processing unit that obtains the completed work information from the mobile terminal and determines whether or not the work of the unit work area has been completed,
The processing unit determines that the work in the unit work area is completed when the work-completed information is input to all work items in the unit work area, and determines that the work is completed in one or more of the work items in the unit work area. When the work completed information is not input, it is determined that the work of the unit work area is not completed.
A work support system characterized by that.
The work support system according to claim 7, wherein the communication terminal further includes a communication control unit that transmits work end information to an external device when the processing unit determines that the work in the unit work area is finished.
A work support system comprising: an area identification index provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves; and a portable terminal carried by the worker and capable of recognizing the area identification index. There,
The portable terminal is
A storage unit for storing information on a unit work area corresponding to the area identification index;
When the area identification index is recognized, at least a display unit that displays information indicating a work item of a unit work area where the current work is performed;
A work information input unit for inputting work information for identifying whether or not each of the work items has been worked;
A supplementary information input unit for inputting supplementary information for each work item;
A work determination unit that determines that the work of the unit work area is completed when receiving a predetermined input indicating that the work is completed,
The work determination unit includes a work item indicating that the work information is not completed in the work item of the unit work area, and the supplementary information is input for a work item indicating that the work information is not completed. If not, it is determined that the work in the unit work area has not been completed.
A work support system characterized by that.
When it is determined that the work has been completed, the work determination unit permits display on the display unit of information indicating a work item of a unit work area to be worked next, and determines that the work has not been completed. The work support system according to claim 9, wherein display of information indicating a work item of the unit work area to be worked next is prohibited on the display unit.
A work support system including a portable terminal carried by a worker who performs work in a work area where the worker moves,
The portable terminal is
A storage unit for storing information on the work area;
A display for displaying information indicating work items to be worked in the work area;
A work information input unit for inputting work information for identifying whether or not each of the work items has been worked;
A supplementary information input unit for inputting supplementary information for each work item;
A work determination unit that determines that the work in the work area is finished when receiving a predetermined input indicating that the work is finished,
The work determination unit includes a work item indicating that the work information is not completed in the work item in the work area, and the supplementary information is input for a work item indicating that the work information is not completed. If not, determine that the work is not finished,
A work support system characterized by that.
The display unit displays a state indicating that the work information has been worked for all the work items as an initial state,
The work information input unit performs an input to change the work information so as to indicate that work has not been completed for a work item that is not being worked on, with respect to the display of the initial state. The work support system described in any one of the items.
When the work determination unit determines that the work has been completed, the information input from the work information input unit or the supplemental information input unit is recorded as a work record in the storage unit,
Furthermore, an output unit that outputs the work record stored in the storage unit to an external device;
The work support system according to any one of claims 9 to 12, further comprising a record erasure unit that erases the work record output by the output unit.
The work support system according to any one of claims 9 to 10, wherein the predetermined input indicating that the work is finished is inputted as a signal for recognizing the area identification index.
further,
A route determination unit for determining a movement route representing a work order of the plurality of unit work areas;
The storage unit stores information on a travel route determined by the route determination unit,
The work support according to claim 14, wherein when it is determined that the work in the unit work area is completed, the work determination unit determines a unit work area to be next worked according to the stored movement route information. system.
A portable terminal capable of recognizing an area identification index provided for each of a plurality of unit work areas divided by a work area carried by a worker and moved by the worker,
A storage unit that associates and stores work items of a unit work area corresponding to each area identification index;
When the area identification index is recognized, at least a display unit that displays information indicating a work item of a unit work area where the current work is performed;
A work information input unit for inputting work information for identifying whether or not each of the work items has been worked;
A supplementary information input unit for inputting supplementary information for each work item;
A work determination unit that determines that the work in the unit work area is completed when a predetermined input is received indicating that the work has been completed,
The work determination unit includes a work item indicating that the work information is not completed in the work item of the unit work area, and the supplementary information is input for a work item indicating that the work information is not completed. If not, it is determined that the work in the unit work area has not been completed.
A portable terminal characterized by that.
A work area in which a worker moves is divided into a plurality of unit work areas, an area identification index is set for each unit work area, and the area identification index is recognized by a portable terminal carried by the worker to perform the work. A work support method for supporting a worker's work,
In the mobile terminal,
Storing the associated unit work area information for each area identification index,
When the area identification index is recognized, at least information indicating a work item of a unit work area where the current work is performed is displayed,
It is possible to input work information for identifying whether or not each work item has been worked,
Supplementary information can be input for each work item,
Determining that the work of the unit work area is completed upon receiving a predetermined input indicating that the work is completed;
In the determination, when the predetermined input is received, a work item indicating that the work information has not been worked exists in the work item of the unit work area, and the work information has not been worked. When the supplementary information is not input for the work item to be indicated, it is determined that the work in the unit work area has not been completed.
A work support method characterized by that.
A work support system comprising a communication terminal provided for each of a plurality of unit work areas obtained by dividing a work area in which a worker moves, and a portable terminal carried by the worker,
The portable terminal is
A reading unit that transmits and receives information to and from the communication terminal;
An input unit for inputting work information and supplementary information for identifying whether or not work has been completed for each work item to be worked in the unit work area;
A storage unit for storing the information of the mobile terminal and the work information and the supplementary information input in the input unit;
The communication terminal is
A short-range communication unit that transmits and receives information to and from the portable terminal;
A storage unit for storing at least work items of the unit work area;
A processing unit that obtains the work information and the supplementary information from the mobile terminal and determines whether or not the work of the unit work area has been completed,
In the information acquired from the portable terminal, when the work information or the supplementary information indicating that the work has been completed is input to all work items in the unit work area, If the work information indicating that the work has been completed and the supplementary information are not input to one or more of the work items in the unit work area, the unit work area A work support system characterized in that it is determined that the work has not been completed.
The work support system according to claim 18, wherein the communication terminal further includes a communication control unit that transmits work end information to an external device when the processing unit determines that the work in the unit work area is finished.