WO2014124566A1

WO2014124566A1 - Service information-oriented method for multi-enterprise and multi-user screen-sliding switching, presentation, and interaction

Info

Publication number: WO2014124566A1
Application number: PCT/CN2013/072349
Authority: WO
Inventors: 陈兵; 陈希
Original assignee: 上海帜讯信息技术有限公司
Priority date: 2013-02-17
Filing date: 2013-03-08
Publication date: 2014-08-21
Also published as: CN103152404A; CN103152404B

Abstract

The present invention relates to a service information-oriented method for multi-enterprise and multi-user screen-sliding switching, presentation, and interaction. The method comprises: a user logging in to an application client on a mobile device and initiating a service information query request; a data network on an operator side detecting an information transferring request instruction initiated by a mobile client and establishing a data connection between the mobile client and a cloud service capability platform on an enterprise side; an information management service module of the cloud service capability platform on the enterprise side querying and returning information content related to the current login user, wherein the information content is displayed by page, and each page of the information content corresponds to information of one enterprise; and the client carrying out information exchange with the corresponding enterprises by page after receiving a service information list returned from the cloud service capability platform on the enterprise side. According to the present invention, the service information of multiple associated enterprises can be checked by the user upon one request, so that the information can be conveniently and uniformly managed and queried, the user resource can be shared by the enterprises to some extent, and the breadth of the advertisement, service, and precision marketing can be conveniently expanded.

Description

Multi-enterprise multi-user screen switching presentation and interaction method for business information

The present invention relates to the field of communications technologies, and in particular, to a method for simultaneously returning and displaying related business information of multiple associated enterprises on a mobile device-based application user client installed with a web browser.

Background technique

Mobile client application technology has enabled the traditional Internet era to move into the mobile Internet era. The application client installed in mobile devices has become the most reliable and convenient mobile Internet information carrier for login and management.

At present, the basic operation process of the web browser is as follows: The user opens the web address through the browser, displays the webpage, inputs the short message, multimedia message or email address of the recipient through the forwarding interface provided in the webpage, and confirms the operation, thereby confirming the operation Implement the interaction between the user using the web browser and the enterprise. This process can be used to facilitate the internal management of the enterprise.

However, with the continuous evolution of the enterprise market, the original interaction method can not adapt to the new needs: (1) Due to enterprise cost or service needs, the relevant personnel of the enterprise do not want to use traditional paper, voice telephone, etc., but hope to be in the mobile environment. It is convenient to query business related business information; (2) The same user is often associated with many enterprises, and there is a need for information interaction, but it is usually tailored to each enterprise, in a manner defined by each enterprise. The interface interacts with information, and it takes a lot of time to familiarize with the information interaction style of each enterprise, and the information exchanged with each enterprise is stored in different ways, some are not stored, and the storage is usually stored in the system provided by each enterprise. Very inconvenient User viewing, management, and statistics, and it is easy for users to view the interaction information of the enterprise in time; (3) For the purpose of cost control and overall management, the enterprise hopes that the cloud service capability platform can uniformly manage and distribute the information. And authority, and hope to carry out security control of information, and maintain information security of the enterprise.

Summary of the invention

In order to meet the above new requirements, the present invention provides a multi-enterprise multi-user screen switching presentation and interaction method for business information, and information exchange between multiple enterprises and multiple users can be conveniently performed. You can view the business information of multiple connected enterprises, which is convenient for users to manage and query all business information. Enterprises can share user resources to a certain extent, and easily expand the user groups associated with them to expand their publicity, service, and The breadth of precision marketing.

The technical solution adopted by the invention is:

A multi-enterprise multi-user screen switching presentation and interaction method for business information, comprising the following steps: Step 1: A user initiates a service information query request on a user client of the application; Step 2, the cloud service capability platform acquires the query Requesting, querying current relevant business information from each enterprise, and sorting out the business information list according to different paging or sub-labels of the business information source enterprise and returning the data to the user client; Step 3, the user accessing the business information list data Interact with relevant companies.

The cloud service capability platform is provided with an information management service module and an interactive information service module. The step 2 may include the following sub-steps: Step 2a, the information management service module acquires a query request from the user client; Step 2b The information management service module sends the query request content and the user login to the interactive information service module. The information input, the user client terminal type information and the control instruction, the interactive information service module is required to query the current relevant business information of each enterprise according to the condition; Step 2c, the interactive information service module queries from the database, And returning the query result to the information management service module; Step 2d, the information management service module is divided according to the source enterprise, and the business information of each enterprise that is queried is given a unique ID number, according to the user client Selecting a terminal display template corresponding to the terminal type information, and customizing the generation of a service information list suitable for display and access by the user client terminal, wherein the service information list is in units of pages or tags, and each unit corresponds to an ID number; Step 2e, The information management service module returns service information list data to the user client.

A process for verifying user validity may also be provided between the steps 2a and 2b:

(1) The information management service module determines the validity of the user: the information management service module searches the user information database for the mobile phone number information registered by the user according to the user login information, randomly generates a dynamic password, and sends the dynamic password to the corresponding The mobile phone number, at the same time, pushes the dynamic password input interface to the user client, waits for the user to input the dynamic password, and after obtaining the dynamic password input by the user, compares it with the dynamic password sent to the corresponding mobile phone number, and the two are judged as the user. Valid, otherwise it is determined that the user is invalid;

Or,

The information input by the user at the time of login includes the mobile phone number information and/or the ID number information in addition to the user name and password information, and the information management service module obtains the corresponding information input by the user when logging in, corresponding to the user information database. When the user records are compared, when the corresponding items are all consistent, it is determined that the user is valid, otherwise it is determined that the user is invalid; (2) If it is determined that the user is valid, step 2b is started _; if it is determined that the user is invalid, the login state is forcibly exited, or the service information inquiry request interface is returned and the user is prompted to be invalid.

As a preferred technical solution, the business information from each enterprise is self-published by the enterprise through the respective enterprise client on the cloud service capability platform, and the association between the business information and the user is set by the enterprise.

The user client terminal is a terminal installed with a web browser, and the user client terminal type is preferably a mobile terminal.

The service information list is displayed on the client terminal by page or label, and each screen displays the content of one page or one label.

For the service-oriented multi-enterprise multi-user screen switching presentation and interaction method described in any of the above, it is also preferred to provide a process of newly adding an affiliated enterprise initiated by the user: the user initiates a new affiliate request on the user client. And obtaining, by the information management service module, the requested content, the information input by the user when logging in, the target enterprise information, and a control instruction requesting the interactive information service module to forward the request to the target enterprise to the interactive An information service module; the interactive information service module retrieves the necessary user information of the user and sends the information to the enterprise client of the target enterprise, and notifies the target enterprise whether to agree to increase the association of the initiator user, the required The user information is basic user information established by the target enterprise to establish a relationship between the user and the enterprise; the enterprise client performs an audit, and notifies the interactive information service module of the audit result, and the approved business information of the enterprise is added. Association between users, updating associated data; said interactive information Audit service module returns the result to the information management service module; the letter The information management service module returns the audit result to the user client.

The multi-enterprise multi-user screen-switching display and interaction method for the service information may also be provided with an enterprise-initiated process for inviting the user to associate with the enterprise: the enterprise sends the invitation user to the information management service module through the enterprise client Correlating the request, simultaneously sending the screening condition of the target user; the information management service module, the request, the screening condition, and the control instruction requesting the interactive information service module to be filtered; the interactive information service module is based on the screening condition The filtering is performed in the database, and the login information of the qualified user is returned to the information management service module; the information management service module uniformly returns the invitation information initiated by the enterprise to the qualified user.

The multi-enterprise multi-user screen-based switching presentation and interaction method for service information is preferably further provided with a process of recommending a user to the enterprise initiated by the enterprise side cloud service capability platform: the information management service module initiates a user for setting conditions Querying a statistical control instruction; the interactive information service module searches for a record of the corresponding user in the database according to the set condition and performs statistics, and returns a queryed user list and a statistical result to the information management service module; The service module sends the statistical result to the enterprise, asking whether the enterprise wants to send a request for association with all users in the statistical result.

The invention can obtain the following technical effects:

By using the method, the cloud service capability platform can be triggered by the application client on the mobile device to provide business information of multiple enterprises and display, and the interaction information between the enterprise and the target mobile terminal user can be obtained, because the device running the web browser Can be a mobile phone,

Mobile terminals such as PAD, MID, etc., so it is convenient for users such as business related personnel, especially enterprises. The instant information transmission and interaction between the field personnel and the enterprise solves the problem that the enterprise cannot communicate effectively with the target customer or potential customer due to business development or customer service process, and because the accurate information from the target mobile terminal user can be directly obtained, This helps in deep service and precision marketing.

The invention provides a platform with multi-enterprise and multi-users with strong comprehensive service capability. One enterprise can face multiple users, and one user can face multiple related enterprises at the same time, which is greatly facilitated while realizing information interaction. User operations and management and maintenance of business information of multiple enterprises. Users only need to be familiar with the use of an application, and can easily and quickly manage all the business information related to themselves, and the interaction with the enterprise will be more timely.

Due to the setting of information display authority and inspection steps involving information security, it is convenient for enterprises to conduct security control over the information of the enterprise, avoid leakage of important information, confidential information, etc., and maintain the security of relevant information of the enterprise.

DRAWINGS

Figure 1 is a flow chart of one embodiment of the present invention.

detailed description

In order to explain the technical solution of the present invention, several concepts are first described: the user and the enterprise are both parties of information interaction, and the user is the user of the enterprise, including both the enterprise customer, the enterprise employee, the partner, and the like, and the enterprise itself provides Individuals and institutions related to products and services. The cloud service capability platform is an enterprise cloud service platform or an enterprise cloud service platform provided by a third party, and provides a cloud service capability. The cloud service capability platform mainly includes an information management service module and an interactive information service module. The cloud service capability platform can adopt any A suitable technical implementation, and the functions of the modules are implemented by corresponding software and/or hardware components. For example, the information management service module may be mainly composed of multiple computers that can manage and store related information of the enterprise client. Computer group composition. The enterprise can create a client cloud folder through each management terminal of the module, allocate management rights, assign access rights, and perform unified management on enterprise client users; the interactive information service module can be mainly used to generate and store actual interactions. The information and the built-in permission control, content generation, information push and other capabilities of the computer and the corresponding gateway, mainly used to support the mobile Internet and mobile terminals (such as mobile phones, PAD) SMS and / or WAP information joint interaction, the gateway As the external information interface of the computer, the short message/WAP gateway can realize the sending of the short message/WAP content of the mobile phone, and the mobile internet access gateway can enable the mobile terminal with the Internet access function to access the computer stored in the module through the link. The corresponding cloud folder content is used for the support of the entire system Internet service, and the various gateways may adopt gateways with specific corresponding functions under the existing technical conditions. The so-called cloud folder can adopt any suitable cloud storage method, for example, it can be stored in the cloud, and stores several enterprise information interaction services, and supports multiple layers of nesting, hierarchical management, access authority control, and billing type allocation. A class-type storage object that expands its capabilities.

As shown in FIG. 1, the present invention discloses a multi-enterprise multi-user screen switching presentation and interaction method for business information, which includes the following basic steps:

First, the user logs in to the user client of the application on the mobile terminal (such as mobile phone, PAD, MID, etc.) installed with the web browser, and initiates a service information query request.

Second, the information management service module obtains a query request from the user client; Third, for information security needs, it is necessary to determine whether the login user is a real user. Therefore, the information management service module determines the validity of the user. If it is determined that the user is valid, the query is started; if it is determined that the user is invalid, the execution is not performed. Query, and forcibly exit the login state or return to the business information query request interface and prompt the user to be invalid. The user validity can be determined by one of the following two methods: (1) The information management service module searches the user information database for the mobile phone number information registered by the user according to the user login information, randomly generates a dynamic password, and sends the short password as a short message. Give the corresponding mobile phone number, and simultaneously push the dynamic password input interface to the user client, wait for the user to input the dynamic password, and after obtaining the dynamic password input by the user, compare it with the dynamic password sent to the corresponding mobile phone number, and the two are judged as The user is valid, otherwise it is determined that the user is invalid; (2) the information entered by the user when registering includes the mobile phone number information and/or the ID number information in addition to the user name and password information, and the information management service module will obtain the information. The above information entered when the user logs in is compared with the corresponding user record in the user information database. When the corresponding items are all consistent, it is determined that the user is valid, otherwise it is determined that the user is invalid;

The information management service module sends the query request content, the information input by the user when logging in, the user client terminal type information, and the control instruction to the interactive information service module, and requests the interactive information service module to query the current eligible condition. Relevant business information from various companies;

Fifth, the interactive information service module queries from the database, and returns the query result to the information management service module;

The information management service module sorts the information list by page: the information management service module is divided according to the source enterprise, and the business information of each enterprise that is queried is given The unique ID number, the corresponding terminal display template is selected according to the user client terminal type information, and the service information list suitable for display and access by the user client terminal is customized, and the service information list is in units of pages or labels, and each The unit corresponds to an ID number, and the information management service module returns service information list data to the user client via the operator network;

7. The user interacts with the related enterprise by accessing the business information list data. The above method provides a platform with multi-enterprise and multi-users with strong comprehensive service capability. One enterprise can face multiple users, and one user can face multiple related enterprises at the same time, which is greatly facilitated while realizing information interaction. User operations and management and maintenance of business information of multiple enterprises. Users only need to be familiar with the use of an application, and can easily and quickly manage all the business information related to themselves, and the interaction with the enterprise will be more timely.

The cloud service capability platform checks whether the application client user on the mobile terminal device has the right to view information, whether it meets the information security requirements of the enterprise, and uses the inspection result as a condition for returning relevant business information, thereby greatly reducing the enterprise information. Security Risk.

Multi-enterprise business information is displayed to the user in tabs or sub-tabs. Each screen displays the content of one page or one label. For most mobile phone users, you can simply swipe on the screen of the mobile phone to simply be a business of a company. The information display interface is switched to the business information display interface of another enterprise. No matter how many related enterprise business information is involved, it can be easily obtained through one query request.

Take the mobile phone as a common mobile terminal as an example, the relevant personnel of the enterprise can be on their mobile phones. By using the mobile application client, the cloud service capability platform is requested to display the enterprise external electronic product DM, enterprise customer satisfaction questionnaire, enterprise service work order, etc. on the mobile terminal to realize the mobile phone user and Convenient information exchange between enterprises, and also achieve accurate information collection by enterprises.

As a preferred technical solution, the business information from each enterprise is self-published by the enterprise through the respective enterprise client on the cloud service capability platform, and the association between the business information and the user is set by the enterprise itself. The service capability platform uniformly stores the business information of each enterprise and can be called and managed within certain limits.

The above three methods can also be improved on the above methods:

(1) Another process of setting up a new affiliated enterprise initiated by the user, including the following steps:

(1) The user initiates a new affiliate request on the user client;

(2) after the information management service module acquires the request, the content of the request, the information input by the user when logging in, the target enterprise information, and a control instruction requesting the interactive information service module to forward the request to the target enterprise are sent to the Interactive information service module;

(3) The interactive information service module retrieves the necessary user information of the user and sends it to the enterprise client of the target enterprise, and notifies the target enterprise whether to approve to increase the association of the initiator user, the necessary user. The information is basic user information established by the target enterprise to establish an association between the user and the enterprise;

(4) The enterprise client performs an audit, and notifies the interactive information service module of the audit result, and the audit, the association between the newly added business information and the user, and the updated associated data; (5) the interactive information service module returns the audit result to the information management service module;

(6) The information management service module returns the audit result to the user client. The cloud service capability platform can provide relevant information of enterprises that are willing to open information to users, and the user has the initiative to establish association with the enterprise. The user request needs to be audited by the enterprise, so it will not harm the enterprise interests, and is more beneficial to the user. Enterprises expand their influence.

(2) In addition, a process initiated by the enterprise to invite the user to associate with the user is provided, including the following steps:

(1) The enterprise sends a request for inviting the user to establish an association with the information management service module through the enterprise client, and simultaneously sends the screening condition of the target user;

(2) the information management service module sets the above request, the screening condition, and a control instruction that requests the interactive information service module to be filtered;

(3) the interactive information service module performs screening in the database according to the screening condition, and returns login information of the qualified user to the information management service module;

(4) The information management service module uniformly returns the invitation information initiated by the enterprise to the qualified user.

Through this process, enterprises can set screening conditions according to their own needs, and actively invite invitations to establish associations with these prospective users through the cloud service capability platform to expand the user group. Since the enterprises do not directly face these quasi-users in the process of issuing invitations, Fully protect the user's (1) the information management service module initiates a user query statistical control instruction for a set condition;

(2) the interactive information service module searches for a record of the corresponding user in the database according to the set condition and performs statistics, and returns the queryed user list and the statistical result to the information management service module;

(3) The information management service module sends the statistical result to the enterprise, and asks the enterprise whether to send a request for association with all users in the statistical result.

The cloud service capability platform can conveniently collect statistics on user information and which types of interactions users have with which enterprises. The information can reflect the habits and preferences of users to some extent. The cloud service capability platform uses this advantage to actively conduct statistics. Analysis, and then recommend to the enterprise with the relevant business, because the cloud service capability platform does not return the user's detailed information to the enterprise but only a statistical data before establishing the association, so while sharing the customer resources more efficiently, The immediate interests of the user.

The invention fully utilizes the mobile terminal to access the Internet, the enterprise cloud platform management and control, and the information display function. The organic information interaction mode that can be realized by these several functions is organically combined with the traditional enterprise interaction mode, thereby effectively improving the information service capability of the enterprise. Accurate marketing capabilities and internal information flow and the external information flow efficiency of enterprises, and also strengthen the information risk and cost risk management and control of enterprises, and realize the sharing and interaction of clustering service information through cloud capabilities, mainly used for corporate propaganda. , data collection, deep precision marketing and customer relationship establishment, replication, management, etc., such as many companies, especially service-oriented enterprises for a large number of users of work order circulation, customer satisfaction surveys and retail-type enterprise data collection, manufacturing-oriented enterprises New product electronic DM single promotion.

Claims

claims

1. A business information-oriented multi-enterprise multi-user swipe screen switching display and interaction method, which is characterized by including the following steps:

Step 1. The user initiates a business information query request on the user client of the application; Step 2. The cloud service capability platform obtains the query request, queries the relevant business information from each enterprise that currently meets the conditions, and analyzes the business information according to the source of the business information. Sort out the business information list in different pages or tags and return the data to the user client;

Step 3: Users interact with relevant enterprises by accessing business information list data.

2. The multi-enterprise multi-user swipe screen switching display and interaction method for business information according to claim 1, characterized in that the cloud service capability platform is provided with an information management service module and an interactive information service module, and the steps 2 includes the following sub-steps:

Step 2a, the information management service module obtains the query request from the user client;

Step 2b: The information management service module sends the query request content, the information entered when the user logs in, the user client terminal type information and control instructions to the interactive information service module, requiring the interactive information service module to query the current Conditional relevant business information from each enterprise;

Step 2c, the interactive information service module queries the database and returns the query results to the information management service module;

Step 2d, the information management service module is divided according to the source enterprise, and gives a unique ID number to the business information of each enterprise queried, according to the user client Select the terminal display template corresponding to the terminal type information, and customize and generate a business information list suitable for user client terminal display and access. The business information list is divided into pages or labels, and each unit corresponds to an ID number;

Step 2e: The information management service module returns business information list data to the user client.

3. The multi-enterprise multi-user swipe screen switching display and interaction method for business information according to claim 2, characterized in that there is also a user validity verification process between steps 2a and 2b:

(1) The information management service module determines the user's validity: The information management service module finds the user's registered mobile phone number information from the database based on the user's login information, randomly generates a dynamic password and sends it to the corresponding mobile phone number in the form of a short message. , and push the dynamic password input interface to the user client at the same time, waiting for the user to enter the dynamic password. After obtaining the dynamic password entered by the user, compare it with the dynamic password sent to the corresponding mobile phone number. If the two are consistent, it is judged that the user is valid. Otherwise, it is judged that the user is invalid;

or,

In addition to the user name and password information, the information entered by the user when logging in also includes mobile phone number information and/or ID number information. The information management service module will obtain the above information entered by the user when logging in with the corresponding user record in the database. After comparison, if the corresponding items are all consistent, the user is judged to be valid; otherwise, the user is judged to be invalid;

(2) If it is determined that the user is valid, step 2b is started _; if it is determined that the user is invalid, then the login state is forcibly logged out, or the user is returned to the business information query request interface and prompted that the user is invalid.

4. The multi-enterprise multi-user swipe screen switching display and interaction method for business information according to claim 3, characterized in that the business information from each enterprise is provided by the enterprise through its respective enterprise client in the cloud service. If it is self-published on the capability platform, the association between its business information and users shall be set by the enterprise itself.

5. The multi-enterprise multi-user swipe screen switching display and interaction method for business information according to claim 4, characterized in that the user client terminal type is a mobile terminal.

^mountain

¾.

6. The multi-enterprise multi-user swipe screen switching display and interaction method for business information according to claim 5, characterized in that the business information list is displayed on the client terminal by page or label, and each screen displays one page. or the contents of a label.

7. The multi-enterprise multi-user swipe screen switching display and interaction method for business information according to any one of claims 2-6, characterized in that there is also a process for adding associated enterprises initiated by the user: The user initiates a request for adding an associated enterprise on the user client; after obtaining the request, the information management service module forwards the requested content, the information entered by the user when logging in, the target enterprise information, and requests the interactive information service module to forward the request to the target enterprise. The control instruction of the request is sent to the interactive information service module; the interactive information service module retrieves the necessary user information of the user and sends it to the enterprise client of the target enterprise, and notifies the target enterprise whether it agrees to add the request to initiate The association of party users is reviewed, and the necessary user information is the basic user information preset by the target enterprise to establish the association between the user and the enterprise; the enterprise client conducts the review, and notifies the interactive information service module of the review results, After passing the review, the enterprise will add new business information and the association between the user and update the associated data; the interactive information service module will return the review result to the user. The information management service module is configured as follows; the information management service module returns the audit results to the user client.

8. The multi-enterprise multi-user swipe screen switching display and interaction method for business information according to claim 7, which is characterized in that there is also a process of inviting users to establish associations initiated by the enterprise: the enterprise communicates to the enterprise client through the enterprise client. The information management service module sends a request to invite the user to establish an association with it, and at the same time sends the filtering conditions of the target user; the information management service module combines the above request, the filtering conditions and the control instruction requiring the interactive information service module to filter; The interactive information service module filters the database according to the filtering conditions and returns the login information of qualified users to the information management service module; the information management service module uniformly returns enterprise-initiated invitation information to qualified users. .

9. The multi-enterprise and multi-user swipe screen switching display and interaction method for business information according to claim 8, characterized in that there is also a process of recommending users to the enterprise initiated by the enterprise-side cloud service capability platform: the information management The service module initiates user query statistics control instructions for set conditions; the interactive information service module finds the records of corresponding users in the database according to the set conditions and performs statistics, and returns the queried users to the information management service module List and statistical results; the information management service module sends the statistical results to the enterprise and asks the enterprise whether it wants to send an invitation request to establish association with all users in the statistical results.