WO2014124083A1 - Procédés de recommandation de bijoux - Google Patents

Procédés de recommandation de bijoux Download PDF

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Publication number
WO2014124083A1
WO2014124083A1 PCT/US2014/015010 US2014015010W WO2014124083A1 WO 2014124083 A1 WO2014124083 A1 WO 2014124083A1 US 2014015010 W US2014015010 W US 2014015010W WO 2014124083 A1 WO2014124083 A1 WO 2014124083A1
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WO
WIPO (PCT)
Prior art keywords
jewelry
customer
jewelry item
diamond
item
Prior art date
Application number
PCT/US2014/015010
Other languages
English (en)
Inventor
Brian Watkins
Alex Berg
Josh MARION
Matthew Jordan KIRK
Simon Tam
Moshe Klein
Joel Klein
Christopher Thomas
Original Assignee
Electronics Commodities Exchange
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/837,610 external-priority patent/US20130208085A1/en
Priority claimed from US13/837,718 external-priority patent/US20130226646A1/en
Priority claimed from US13/837,495 external-priority patent/US10204366B2/en
Priority claimed from US13/837,374 external-priority patent/US10417686B2/en
Application filed by Electronics Commodities Exchange filed Critical Electronics Commodities Exchange
Priority to CN201480019696.0A priority Critical patent/CN105339970A/zh
Priority to EP14748934.8A priority patent/EP2954477A4/fr
Priority to AU2014214968A priority patent/AU2014214968A1/en
Priority to CA2901424A priority patent/CA2901424A1/fr
Publication of WO2014124083A1 publication Critical patent/WO2014124083A1/fr
Priority to HK16109822.7A priority patent/HK1221808A1/zh
Priority to AU2019271981A priority patent/AU2019271981A1/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • This application is generally related to systems and methods for selling and designing jewelry items on-line.
  • FIG. 1 is a block diagram of a system in accordance with an aspect of the invention.
  • FIG. 2 is a pictorial block diagram of a system in accordance with an aspect of the invention.
  • FIG. 3a is a screenshot of the Inventory Search Page.
  • FIG. 3b is a screen shot of the advance search option of the Inventory Search Page.
  • FIG. 4a, 4b, 4d are screen shots of the search results of the inventory.
  • FIG. 4c is a screen shot of a certified grading report.
  • FIG. 4e is a screen shot of the recommendation window.
  • FIG. 5a is a screens shot of the video imagery available in a detailed view.
  • FIG. 5b is a pictorial diagram of the video imagery system.
  • FIG. 6 is a pictorial block diagram of a system in accordance with an aspect of the invention.
  • FIG. 7a illustrates an exemplary example of the customer's monitor during an
  • FIG. 7b illustrates an exemplary example of the customer's monitor during an
  • FIG. 7c illustrates an exemplary example of the customer's monitor during an
  • FIG. 7d illustrates an exemplary example of the customer's monitor during an
  • FIG. 8a-e illustrates an exemplary example of the interactive design tool.
  • FIG. 9a-f illustrates an exemplary example of the interactive design tool
  • FIG. 10 illustrates a detailed view of a jewelry item.
  • Fig. 11 illustrates a screenshot of an in-store preview webpage.
  • the invention provides a system and method of recreating an in-store jewelry shopping experience for a customer at a remote location.
  • the invention includes generating a live interactive communication session between the customer and a jewelry consultant.
  • the invention also includes generating an interactive design tool to facilitate the design of a unique ring setting.
  • the invention also may include a recommendation engine that automatically provides recommendations for an ideal jewelry item based various data, such as previous selections and preferences assigned by the customer to various intrinsic characteristics of the jewelry item.
  • the invention also may include an ability to produce detailed video imagery of a jewelry item, including macro and micro-level images taken with high-powered microscopes.
  • a system 100 in accordance with one aspect of the invention includes a computing device 110 containing a plurality of processors 210, memory 220 and other components typically present in general purpose computing devices.
  • Memory 220 stores information accessible by at least one processor 210, including instructions 240 that may be executed by the processor 210 and data 230 that may be retrieved, manipulated or stored by the processor.
  • the memory may be of any type capable of storing information accessible by the processor, such as a hard-drive, memory card, ROM, RAM, DVD, CD-ROM, write-capable, read-only memories and other computer media.
  • the processor may be any number of well known processors, such as processors from Intel Corporation.
  • the processor may be a dedicated controller such as an ASIC.
  • the instructions 240 may be any set of instructions to be executed directly (such as machine code) or indirectly (such as scripts) by the processor.
  • the terms "instructions,” “steps” and “programs” may be used interchangeably herein.
  • the instructions also function as an algorithm allowing the processor to perform the purposes intended by the instructions.
  • the instructions may be stored in object code form for direct processing by the processor, or in any other computer language including scripts or collections of independent source code modules that are interpreted on demand or compiled in advance. Functions, methods and routines of the instructions are explained in more detail below.
  • Data 230 may be retrieved, stored or modified by processor 210 in accordance with the instructions 240.
  • the data may be stored in computer registers, in a relational database as a table having a plurality of different fields and records, XML documents, or flat files.
  • the data may also be formatted in any computer readable format such as, but not limited to, binary values, ASCII or Unicode.
  • the data may comprise any information sufficient to identify the relevant information, such as descriptive text, proprietary codes, pointers, references to data stored in other memories (including other network locations) or information which is used by a function to calculate the relevant data.
  • processor and memory are functionally illustrated in FIG. 1 within the same block, it will be understood by those of ordinary skill in the art that the processor and memory may actually comprise multiple processors and memories that may or may not be stored within the same physical housing. For example, some of the instructions and data may be stored on removable CD-ROM and others within a read-only computer chip. Some or all of the instructions and data may be stored in a location physically remote from, yet still accessible by, the processor. Similarly, the processor may actually comprise a collection of processors which may or may not operate in parallel.
  • computing 110 is a server communicating with one or more client computers 150-151.
  • Each client computer may be configured similarly to the server 110, with a processor, memory and instructions.
  • Each client computer 150-151 may be a personal computer, intended for use by a person 190-191, having all the internal components normally found in a personal computer such as a central processing unit (CPU), display 160, CD-ROM, hard-drive, user input devices (for example, a mouse, keyboard, touch-screen or microphone), speakers, modem and/or network interface device (telephone, cable or otherwise) and all of the components used for connecting these elements to one another.
  • CPU central processing unit
  • display 160 for example, a mouse, keyboard, touch-screen or microphone
  • speakers modem and/or network interface device (telephone, cable or otherwise) and all of the components used for connecting these elements to one another.
  • computing devices in accordance with the systems and methods described herein may comprise any device capable of processing instructions and transmitting data to and from humans and other computers, including general purpose computers, network computers lacking local storage capability, PDA's with modems, Internet- capable wireless phones, mobile phones, tablet devices, and/or augmented reality spectacles, such as Google glasses.
  • the server 110 and client computers 150-151 are capable of direct and indirect communication, such as over a network 295. Although only a few computers are depicted in FIGS. 1-2, it should be appreciated that a typical system can include a large number of connected computers, with each different computer being at a different node of the network 295.
  • the network, and intervening nodes may comprise various configurations and protocols including the Internet, intranets, virtual private networks, wide area networks, local networks, private networks using communication protocols proprietary to one or more companies, Ethernet, WiFi and HTTP. Such communication may be facilitated by any device capable of transmitting data to and from other computers, such as modems (e.g., dial-up or cable), networks and wireless interfaces.
  • Server 110 may be a web server.
  • the information may be sent via a medium such as a disk, tape or CD-ROM.
  • the information may be transmitted in a non-electronic format and manually entered into the system.
  • some functions are indicated as taking place on a server and others on a client, various aspects of the invention may be implemented by a single computer having a single processor.
  • the data 230 includes inventory database 270.
  • Inventory database 270 provides jewelry images 272 in response to requests for information associated with a particular jewelry item.
  • the system and method is not limited to a specific manner of expressing the location.
  • the location may be expressed in terms of street address, city name or latitude/longitude.
  • the system and method is not limited to a particular type or format.
  • the jewelry images returned by the inventory database 270 may be a bitmap, vector file, or other image format.
  • Inventory database 270 also may include jewelry data 274.
  • Jewelry data may be any relevant information of interest to customers seeking to purchase a jewelry item.
  • jewelry data 274 may include: diamond shape, carat weight, color grading, clarity grading, depth percentage, table percentage, polish options, symmetry options, fluorescence options and exact measurements, price/carat, total price, girdle and lot number of the diamond.
  • Inventory database 270 also may include grading reports 276, which are stored as images.
  • the grading reports may come from any number of reputable diamond certification organizations, such as GIA (Gemological Institute of America), AGS (American Gem Society), EGL (European Gemological Laboratory) and HRD (Hoge Raad voor Diamant or the Diamond High Council).
  • a user at computer 150 may request jewelry information by connecting to server 110. For example, by logging into a website with a browser, a user may search specific information such as shape, cut, clarity or price of a loose diamond.
  • FIG. 3a illustrates how a screen in accordance with an aspect of the system and method may look when a customer searches for a loose diamond.
  • the website is open to the public for browsing.
  • the system requires that new customers first register by entering personal information and selecting a unique identifier and a password. Once registered, the new customer is provided with access to the inventory of the online jewelry store.
  • the system sorts the available inventory into multiple categories. These categories may be displayed on the initial page of the website. After a customer selects a category, the website filters the inventory in accordance to the selected category. The customer may further edit the results by selecting one or more subcategories. For example, if the customer selects a category of "diamonds," then the website will present a selection of available diamonds. The customer may further edit the selection of diamonds by selecting a subcategory of "round” shaped stones, so that the website filters the inventory of diamonds to present only round stones.
  • the category may include a type of finished jewelry piece, such as rings, bracelets, pendants, necklaces, earrings, cuff links, money clips, key chains, and watches.
  • the category also may include a type of precious gemstone, such as amethysts, diamonds, emeralds, opals, onyxes, pearls, rubies, and sapphires. Additionally, the category may include a type of precious metal, such as gold, platinum, silver and titanium.
  • the category also may include a special event or a gift recipient. Some examples of special event categories may include an anniversary, a baptism, a birthday, an engagement, a first communion, a graduation, a push present for the birth of a child and a wedding. Examples of gift recipient categories may include a fiance/terrorisme, a husband/wife, a mother/father, a daughter/son, a grandmother/grandfather, a boss/secretary and a woman/man.
  • FIGS. 3a and 3b illustrate an exemplary example in which the customer is shopping for a loose diamond.
  • the customer in the exemplary example is shopping for a loose diamond that will be set in a ring setting
  • the invention is not limited to selling loose diamonds alone.
  • the invention is applicable to any item that might be sold by an online jewelry store.
  • the customer selects a category of "diamonds.” He is then directed to Inventory Search Page 300, which provides a number of search parameters for further refining the search.
  • the search parameters may include search parameter 302 that comprises the available diamond shapes.
  • Some examples of diamond shapes may include round, pear, marquise, oval, heart, emerald, radiant, princess, cushion, Asscher and baguette shapes. The customer selects one or more diamond shapes to be included in his inventory search.
  • Inventory Search Page 300 also may include search parameters 304, 306 and 308, which are directed to a desired range for, respectively, the carat size, the color and the clarity of the diamond.
  • any tool may be used for indicating the desired range.
  • the customer enters alpha-numeric text into one or more search boxes.
  • the search boxes may be directed to a minimum amount and a maximum amount.
  • each of the text boxes is a drop down box comprising a number of options relevant to the text box. For example, a drop down box for diamond color may provide the options of a D color to a Z color.
  • the customer uses a sliding scale tool bar to indicate his desired range.
  • the sliding scale tool comprises two cursors located on either end of the sliding scale.
  • the two cursors represent the minimum and maximum indicators of the sliding scale.
  • the customer can move the cursor to mirror his desired minimum and maximum quantity. For example, if customer wishes to purchase a diamond that has a carat size between 1.6 carats and 2.0 carats, then the customer would move the two cursors to bookend 1.6 carats and 2 carats.
  • the customer may enter the decimal numbers 1.6 and 2.0 into, respectively, minimum box 310 and maximum box 312 of search parameter 304.
  • Search parameter 306 is directed to at indicating the desired color range for a diamond.
  • the color of a diamond is assesed through a grading scale that ranges from a notation of "D" (which refers to a completely colorless diamond) to a notation of "Z" (which refers to a diamond that is pale yellow or brown color).
  • D which refers to a completely colorless diamond
  • Z which refers to a diamond that is pale yellow or brown color
  • the customer may indicate his desired range via a variety of tools. For example, the customer may utilize a drop down box to indicate a minimum color of D in minimum box 314 and a maximum color of F in maximum box 316. In another example, the customer types a letter that corresponds to his desired minimum and maximum colors directly into boxes 314 and 316.
  • drop down box 318 may indicate, using drop down box 318, whether he is interested in a "fancy colored" diamond, e.g. a diamond that possess a desirable natural color.
  • drop down box 318 offers the fancy color choices in order to increasing intensity, such as Faint, Very Light, Light, Fancy Light, Fancy, Fancy Intense, Fancy Vivid, Fancy Dark, and Fancy Deep.
  • Search parameter 308 allows the customer to indicate the desired clarity range.
  • a diamond's clarity refers to the presence of identifying markings or flaws on the stone.
  • the flaws may be internal to the stone (or called inclusions).
  • Some examples of inclusions may include air bubbles, cracks, and non-diamond minerals found in the diamond.
  • External or surface flaws to a diamond are called blemishes.
  • Some examples of blemishes may include scratches, pits, and chips on the diamond. Diamonds with none or few inclusions and blemishes have greater clarity, and thus are more highly valued.
  • the most desirable clarity grading is an F (Flawless) or IF (Internally flawless) diamond.
  • a diamond with an F rating has no internal or external flaws, and thus it is extremely rare. Equally rare is an IF diamond, which has some surface flaws, but no internal flaws.
  • VVS1 and VVS2 Very Slightly Included diamonds
  • VS1 and VS2 Very Slightly Included diamonds
  • the next level of clarity grading are "Slightly Included” diamonds (SI1 and SI2), which contain minute inclusions that are easily detected under a lOx magnification.
  • the last level of grading is the “Included” (II) diamonds that have noticeable flaws.
  • the customer may indicate a desired search range for the diamond's clarity using any number of tools.
  • the customer enters the criteria in minimum box 320 and maximum box 322, which are drop down boxes with options that correspond to the various clarity levels.
  • Inventory Search Page 300 also includes search parameter 324 which allows the customer to select the type of grading report of the diamond.
  • Diamond grading reports may come from any number of reputable diamond certification organizations, such as GIA (Gemological Institute of America), AGS (American Gem Society), EGL (European Gemological Laboratory) and HRD (Hoge Raad voor Diamant or the Diamond High Council). Some organizations are valued more highly than others, thus search parameter 334 provides the customer with an opportunity to limit his search to only diamonds possessing certain grading reports.
  • Inventory Search Page 300 also offers a search parameter directed to the desired price range for the diamond purchase.
  • Sort parameter 226 allows the customer to sort the search results in accordance to the price of the diamond or any one of search parameters 302, 304, 306, 308 and 324.
  • customer wishes to view a specific diamond.
  • he can enter directly a unique identifier (i.e., the lot number) for that particular diamond in lot number box 328.
  • FIG. 3b illustrates additional search options that customer may access on Inventory Search Page 300.
  • Advanced Search Options 330 is hidden on the initial Inventory Search Page 300, but once the customer clicks on Advanced Search Options 330, he is able to view a plurality of additional search parameters.
  • Advanced Search Options 330 may offer additional search parameters 332, 334, 336, 338, 340, 342 and 344, which correspond, respectively, to cut options, depth percentage, table percentage, polish options, symmetry options, fluorescence options and exact measurements.
  • Advanced Search Options 330 is not limited to only search parameters 332-344, but rather, it may include any relevant search criteria.
  • search button 346 to submit the selected search criteria.
  • the system processes the submitted search criteria and returns the results in table 400.
  • FIG. 4a illustrates a set of search results displayed in a tabular format 400.
  • Table 400 displays the search results in a plurality of rows 402-410.
  • Each of rows 402-410 represents a particular diamond that matches to the customer' s search criteria.
  • each of rows 402-410 comprises information that is relevant to its corresponding jewelry item.
  • relevant information may include, but not limited to, a photograph, a price, and a brief description of the jewelry item.
  • the brief description may include the cut, clarity, color and carat of the stone.
  • Each of rows 402-410 also includes certificate links 426-434, which provide the customer with an image view of the actual grading report of the diamond.
  • FIG. 4c illustrates a detailed view of grading report 446 associated with diamond of row 402. The customer accessed grading report 446 by clicking on corresponding certificate link 426.
  • Certificate 446 contains both quantitative information (e.g., measurements of the weight and other physical dimensions of the diamond) and qualitative information (e.g., grades in three major areas of cut, clarity and color). Certificate 446 also may provide pictorial diagrams 448 and 450, which illustrate the inclusion locations of the diamond.
  • customers may select one or more jewelry items by clicking on check boxes 414-422.
  • Check boxes 414-422 correspond to each of rows 402-410.
  • the customer has several options regarding the selected items.
  • the customer has the option of comparing at least two selected jewelry items.
  • the customer can purchase the selected jewelry items.
  • the customer can request an interactive communication session with a live jewelry consultant in order to learn more about the selected jewelry items.
  • the customer selects at least two check boxes 414- 422.
  • the customer selects check boxes 402, 406 and 410, and then he selects compare button 412.
  • the system filters the search results from table 400 and displays only the diamonds associated with check boxes 402, 406 and 410.
  • the comparison results are displayed in table format, which advantageously allows the customer to differentiate between the selected diamonds in a single view.
  • the customer is able to quickly determine the similarities and differences between each characteristic of the compared diamonds, such as the shape, clarity or price of the diamond.
  • the characteristic of a diamond is sometimes also called an attribute.
  • the customer again selects one or more jewelry items by checking corresponding boxes 414-422.
  • the customer selects purchase button 424, which places the selected jewelry items in an online shopping cart.
  • the customer then has the option to continue shopping for additional jewelry items, or he may choose to check-out immediately.
  • the system transfers the customer to a separate purchasing page.
  • the purchasing page may request payment information, such as a credit card number and billing address of the customer.
  • the purchasing page also may inquire as to the desired delivery option, the address of the recipient, and an indication of whether the jewelry items are intended as gifts.
  • the purchasing page provides the option to gift wrap the purchased jewelry items before shipping to the gift recipient.
  • the purchasing page also provides the option of insuring the purchased jewelry items through a company that specializes in jewelry insurance.
  • One advantage of providing insurance coverage through specialized jewelry insurance is that the coverage may be greater than a standard homeowners' policy. For example, the homeowner's policy only may replace a lost or stolen ring, rather than paying a set cash amount. Furthermore, many individuals purchasing jewelry items online may not have the time or opportunity to obtain insurance coverage immediately.
  • the purchasing page provides an additional convenience to the customer.
  • the website is constantly updating in real-time, so that the jewelry items display on the website correspond to the selected criteria.
  • the system comprises a search component for permitting user- initiated search of a database of available jewelry items. Each jewelry item is characterized by multiple characteristics (or attributes). A user initiated search of the database takes place, where the user-initiated search includes user-selection of a value of at least one of the multiple characteristics.
  • Fig. 4d illustrates another example on how the search results may be displayed.
  • various shapes of the jewelry item are shown in box 436.
  • a user may click on one or more of these images to indicate her preferences.
  • Sliders 438 and 440 also are depict as corresponding to the price and carat size, respectively.
  • the results are displayed in a similar table format with comparison boxes 442 located proximate to each jewelry item.
  • system 100 In addition to comparing the jewelry items, system 100 also utilize a recommendation engine to recommend additional jewelry items to the user. As shown in Fig. 4d, the user also may select one or more jewelry items by click its corresponding box 442 . The user then selects on compare button 444, which opens recommendation window 450, as shown in Fig. 4e.
  • Recommendation window 450 is powered by a recommendation engine. This recommendation engine mimics the recommendation service that a customer may receive at a jewelry store. Many customers venture into a jewelry store with a vague idea of what they wish to buy. For example, these individuals are not very experienced with diamonds and rely on the expertise of the in-store sales consultants. A customer may ask to see a few diamonds of interest. The sales consultant (given his knowledge of the inventory) might suggest additional stones that closely match the customer's selection. Recommendation window automates this recommendation service for its users.
  • recommendation engine evaluates the customer's selection and then identifies one or more jewelry items from the inventory that closely match the customer's selection.
  • the jewelry item may include any number of types, including loose gemstones, and finished pieces.
  • each stone has specific characteristics, such as price, shape, carat size, cut and color.
  • system 100 sorts the selected jewelry items by price and uses the highest priced item as an upper price limit when searching for the recommended jewelry items.
  • system 100 rounds to the nearest quantity of dollars, such as to the nearest $500.
  • system 100 might search the inventory database for diamonds that cost less than $4100.
  • System 100 also may identify the shape(s) of stone that have been selected. System 100 may only search among stones sharing the same shape as the selected jewelry items. For example, all three of the stones selected in Fig. 4e are round shapes, and therefore, system 100 may only recommend round- shaped stones to the user.
  • each selected jewelry item has one or more characteristics, each of which has an associated value.
  • the characteristics may include: price, carat, cut, clarity, color, fluorescence, culet, symmetry and polish.
  • Each of these characteristics have an unique set of values.
  • the values for a cut of a diamond may range from good, very good and ideal cut.
  • the values for the color of a diamond may range from D-J colored stones.
  • a percentile ranking is calculated for characteristic of a selected jewelry item. The percentile rank of an characteristic may based on the percentage of scores in its frequency distribution that are the same or lower than it.
  • a jewelry item that is better than 75% of the inventory is said to be at the 75th percentile rank.
  • a diamond with a D color may be listed as being in the 95% percentile.
  • the percentile rank is typically distributed along a bell-curve.
  • An example formula that may be used to calculate the percentile rank of diamond colors (with D being the most rare and colorless) is as follows:
  • System 100 may calculate an overall percentile rank for each selected jewelry item, in which this overall percentile rank is based on each individual percentile rank of its characteristics. System 100 also may use the computed percentile ranks to build an "ideal jewelry profile" for the user.
  • the ideal jewelry profile represents the jewelry item that most closely matches what the customer is looking for. System 100 then attempts to match this ideal jewelry profile against the available inventory.
  • Some characteristics, such as color and fluorescence, are closely related characteristics. System 100 may factor their relationship when generating the ideal jewelry profile.
  • the ideal jewel profile is matched against a subset of the available inventory, in which the subset does not include any jewelry items that exceed the upper price limit nor any jewelry items that do not share a similar shape as the selected jewelry item.
  • system 100 converts the characteristics into numeric values. For example, every 1 carat may equal 10 points, so that a 2.2 carat stone equals 22 points. Likewise, an Ideal cut may equate 50 points, whereas a Very Good Cut equals 40 points. An average may be computed for each characteristic based on these numeric values. For example, if the three stones have a carat size of 1.8 carat, 2.3 carat and 2.5 carat, then the average of carat of these three stones would be the combination of these three carat sizes divided by three, or in other words: 2.2 carats. The same calculation may be done for the other characteristics.
  • system 100 may solicit additional preference choices from the user via sliders 452-458.
  • a user can slide each of sliders 502-508 to indicate a level of interest in each of the listed characteristics.
  • the level of interests may range between "Very Important” to "Not Important.” For example, a user who cares a lot about the size of a diamond may move slider 452 all the way to the right ("Very Important”). This same user may not care about the color of the diamond, and as such, she may move slider 458 all the way to the left (“Not Important").
  • each level of interest may be associated with a co-efficient, which is used to computed a weighted value for each of the listed characteristics.
  • system 100 is capable of using other methods of soliciting user preferences. For example, system 100 may ask the user to rank the characteristics, such as listing a number from 1-4, where the number 1 corresponds to a ranking of "most important” and the number 4 corresponds to a ranking of "least important.” In another example, system 100 may request that the user click on a box that is proximate to a corresponding characteristic. Each characteristicmay have several boxes with labels such as, "very important”, “somewhat important”, “somewhat not important” and “not important.” Another example method has the user directly input her preference into a text box that is proximate to an characteristic. The user may input text, such as "Very Important" or "Not Important.”
  • system 100 also accounts for other extrinsic weighting, such as giving more weight to jewelry item that are popular or high sellers.
  • System 100 also may give more weight to preferred wholesalers.
  • jewelry wholesalers may pay a premium fee (such as a monthly fee, annual fee, a commission per sale, such as 2% of every sale), in order to be given a greater weighting.
  • system 100 may list one or more recommended jewelry items in recommendation box 462. Whenever the user moves one or more of sliders 502-508,
  • recommendation box 462 is updated in real-time.
  • the recommended jewel items are listed below section 460.
  • the user has the option to purchase the recommended jewelry item from recommendation window 450.
  • the user also may select one of the recommended jewelry items for a detailed view, as shown in window 500 of Fig. 5.
  • window 500 provides a detailed view of a diamond.
  • Window 500 features video 502 which provides a detailed, 360-degree view of the actual diamond.
  • the user may pause this video at any point and zoom into a specific area in order to study a potential flaw or inclusion.
  • the magnified image may be similar to that being viewed under a high-powered digital microscope or a loupe.
  • the user is able to rotate the jewelry item along both a horizontal and vertical axis.
  • Video 502 provides an in-depth study of the diamond, in that the user is able to virtual study the diamond from all angles— similar to what she would have been able to do in an actual store.
  • FIG. 5b illustrates one example of a video imagery system.
  • video imagery system may include high-powered microscope device 504 that is integrated with digital camera 508, which is capable of taking detailed images of the jewelry item. These images may be high-definition videos or frame images that can be stitched together to form a stop-motion video.
  • high-powered microscope 504 is typically used in the biotechnology field to produce images on the molecular level. These microscopes, however, are useful in producing detailed images of jewelry items, such as diamonds. As such, these images clearly show the imperfections, inclusions and exclusions of the diamond.
  • Customized mold may be made out of any number of materials, such as silicone, plastic, cement, wax, etc..
  • the customize mold may have a specific cut out to fit the size, type and/or shape of a jewelry item.
  • the customize mold must hold the jewelry item securely in place, thus fit is very important.
  • a number of different customized molds may be used to generated the digital images.
  • Rotational device 604 rotates along a horizontal axis in a 360 degree manner.
  • the velocity of rotational device 512 is fully adjustable. At any time, the speed of rotational device 512 may be stopped, paused, increased or decreased.
  • diffuser 514 also may be used with microscope device 700 in order to properly light the jewelry item.
  • the many facets on the surface of a diamond can cause the light to bounce in many directions.
  • the shadows that it creates may be confusion with an imperfection or inclusion.
  • Diffuser 514 helps spread the light, thereby reducing the occurrence of shadows in the captured images.
  • camera 508 captures multiple images of the jewelry item from different angles. These images may be stitched together to form a composite image.
  • the composite image is a stop motion video that shows a complete 360 rotational view of the jewelry item. Because the images are captured in connection with high-powered microscope device 504, the video captures a detailed view of the jewelry item, as it were viewed under the microscope.
  • images of the jewelry item are captured at varying
  • the customer may wish to request an interactive communication session with a jewelry consultant. Referring back to Fig. 4a, She may do so by clicking on or otherwise selecting an indicia such as button 438. In at least one embodiment, the customer requests the interactive communication session by clicking on a link.
  • the jewelry consultant is a certified gemologist. In at least another embodiment, the jewelry consultant is a sales associate with knowledge of (and/or access to information about) one or more items in the inventory, but does not hold any certification.
  • the customer may select one or more jewelry items by selecting (e.g., by checking) corresponding boxes 414-422.
  • the customer may then select Interactive Communication Session button 438.
  • the system generates a request that is submitted to the online jewelry store.
  • a customer may request an interactive communication session at any point during the purchasing process.
  • the customer requests an interactive communication session at the beginning of the purchasing process.
  • the customer may be an inexperienced shopper with many questions regarding the diamond purchasing process. He may seek the counsel of a jewelry consultant to guide him through the selections.
  • the customer requests the interactive communication session in the middle of the purchasing process.
  • the customer may wish to view an inclusion of the diamond under the microscope, e.g., to determine the degree or extent to which the inclusion is visible to the eye, e.g., under varying degrees of magnification. He also may wish to see a quality- related test being performed on a particular jewelry item, or to see or inspect the results of one or more such tests.
  • the customer also may request that the jewelry consultant provide a relative comparison of a selected diamond against a benchmark item, such as a coin or another diamond (e.g., to provide a relative size, color, shape, or cut comparison).
  • the customer requests the interactive communication session towards the end of the purchasing process.
  • the customer may have narrowed down his purchasing options to two similar diamonds and may wish to obtain a side-by- side comparison of the two stones.
  • FIG. 6 illustrates a block diagram of an interactive communication session between the customer and a jewelry consultant. Once the customer has selected button 438 to request an interactive communication session, client terminal 600 automatically sends the request over communication channel 602 to request handling system 604.
  • the request includes a unique identifier for each jewelry item of interest. In at least one embodiment, the unique identifier is the lot number of a diamond.
  • client terminal 600 is a desktop computer that comprises video camera 606 that is capable of transmitting video images.
  • Client terminal 600 also may include videoconferencing software 608 which facilitates the interactive communication session between the customer and the jewelry consultant.
  • the client terminal may also comprise monitor 610 that is capable of displaying received video images and outputting audio sound from the interactive communication session.
  • monitor 610 also displays the website simultaneously with the video images from the interactive communication session.
  • the interactive communications session is one-way, in that only the customer can see the jewelry consultant. In such instances, the customer may have the option to turn off video camera 606. In another embodiment, client terminal 600 does not have a video camera.
  • the customer wishes to schedule the interactive communication session a later time; as such, the customer may include a desired date and time in his request for interactive communication session.
  • request handling system 604 randomly assigns the customer to a first available jewelry consultant.
  • the customer specifies a particular jewelry consultant for the interactive communication session.
  • the customer may include the name of the consultant in the request that is submitted to request handling system 604.
  • the customer may have developed a positive working experience with a particular jewelry consultant.
  • the customer may wish to continue working with this same jewelry consultant.
  • the customer may wish to specify a particular jewelry consultant based on a personal reference or recommendation.
  • the customer selects a jewelry consultant based on the jewelry consultant's public profile, which is displayed on the website.
  • the public profile may include a photograph of the individual and a biography of the individual's background.
  • the biography may include all relevant work experiences, the type of diamond certifications held by the individual, and any professional associations and affiliations of the jewelry consultant.
  • the customer provides a "blacklist" of jewelry consultants to request handling system 604.
  • the blacklist includes the names of jewelry consultants with whom the customer does not wish to schedule an interactive communication session. For example, the customer may have experienced an unpleasant encounter with a particular jewelry consultant, and as such, he may desire to avoid working that individual in all future transactions.
  • the customer does not specify the name of the jewelry consultant, but instead, he provides one or more desired criteria for the jewelry consultant. For example, the customer might indicate that he wishes to meet with a female jewelry consultant. In matching the customer with a jewelry consultant, request handling system 604 would take into account the customer's desired criteria and match the customer with the first available jewelry consultant having the desired criteria traits.
  • the customer may review a plurality of profiles (e.g., of available consultants) and select a consultant based on the profiles.
  • the customer may also search for a plurality of profiles based on one or more criteria, such as years of experience, education level of the consultant (e.g., bachelor's degree or other degree), location of the consultant (e.g., the New York diamond district, or a location within a certain number of miles of the customer), native language of the consultant, special technology available to the consultant (e.g., a specific type of microscope or set of tests that can be performed or interpreted by the consultant), customer review scores of the consultant, and other criteria.
  • the customer indicates a level of experience of the jewelry.
  • the customer may wish to meet with a certified gemologist, rather than a sales associate.
  • the customer also might indicate the type of certification held by the jewelry consultant, such as only AGS certified individuals.
  • the customer also may wish to meet with jewelry consultants that have at least 10 years of experience.
  • the website provides the sales figures for each jewelry consultant.
  • the website also may include additional details, such as the quantity of transactions conducted by a jewelry consultant for a specific type of gemstone or a specific type of finished jewelry piece.
  • the website may indicate that Jewelry Consultant A is an expert in diamond engagement rings, whereas Jewelry Consultant B specializes in watches.
  • the customer may choose to work with a jewelry consultant that has the highest number of transactions in a particular type of finished jewelry pieces, such as diamond engagement rings. The customer may decide to work with this individual because he believes the jewelry consultant has the most relevant experience pertaining to his purchase.
  • the website allows previous customers to write a review for each jewelry consultant.
  • the website also may allow previous customers to rank each jewelry consultant, such as awarding one to five stars to the individual.
  • the ranks also may encompass various categories directed to customer service, knowledge of the inventory, responsiveness to follow-up questions and timeliness for the interactive communication session.
  • the reviews and rankings may be published on the website next to each jewelry consultants' profiles. In one example, the customer selects a jewelry consultant based on the ranking and reviews posted.
  • the website sets up parameters to ensure the integrity of the rank and review process.
  • a customer may be provided with a unique identification code for a particular jewelry consultant at the end of an interactive communication session with that individual. Only customers with the unique identification code may review and rank that particular jewelry consultant. Such a system helps ensure the integrity of the rank and review process.
  • request handling system 604 identifies a jewelry consultant for the customer.
  • Request handling system 604 then sends the request to the jewelry consultant's workstation 612.
  • the jewelry consultant may accept the request by clicking on a button or a link to indicate that he is available for the requested date and time of the interactive communication session.
  • Jewelry consultant workstation 612 then transmits an indication of the jewelry consultant's acceptance back to request handling system 604.
  • request handling system 604 generates an interactive communication session between client terminal 600 and workstation 612 at the requested date and time.
  • the jewelry consultant is not available for the interactive communication session at the requested date and time.
  • the jewelry consultant may be helping another customer.
  • the selected jewelry items are unavailable at the requested date and time.
  • the selected jewelry items may need to be retrieved from an off-site location.
  • the jewelry consultant may click on a button or a link to indicate that he is unavailable for the requested interactive communication session.
  • Workstation 612 then transmits an indication of the jewelry consultant's unavailability back to request handling system 604. The customer then has the option of either meeting with a different jewelry consultant or suggesting an alternative date and time for the interactive communication session.
  • Jewelry consultant's workstation 612 may comprise a computing device that is connected to monitor 614, which displays received video images and audio files from client terminal 600.
  • Workstation 612 also comprises videoconferencing software 616, which facilitates the interactive communication session between the jewelry consultant and the customer.
  • Workstation 612 also comprises video camera 618 which is capable of capturing and transmitting video images that are transmitted over communication channel 602 to client terminal 600.
  • workstation 612 comprises microscope 620, which is connected to a separate video camera 622. After jewelry consultant places the selected jewelry items underneath microscope 620, microscope video camera 622 captures and transmits video images of the selected jewelry items. The video images are transmitted over communication channel 602 and displayed on monitor 610 at client terminal 600.
  • FIGS. 7a and 7b illustrates how the screen on the customer's monitor 610 may look during an interactive communication session with the jewelry consultant.
  • website 700 of the on-line jewelry store shifts to the background of the screen and video box 702 appears in the forefront of the screen.
  • video box 702 the customer is able to view the selected diamonds, speak directly with the jewelry consultant and witness first-hand any tests or comparisons conducted by the jewelry consultant at his workstation 612.
  • video box 704 displays the captured images from microscope video camera 622.
  • video box 704 appears in the forefront of the screen, video box 702 of the jewelry consultant is minimized to a corner of the screen.
  • Website 700 remains in the background.
  • the customer may toggle between each of the applications (e.g. website 700, video box 702, video box 704). The toggling may occurred via a "Tab" button, or the toggling may occur through the clicking of a mouse, or other means.
  • the customer verbally instructs the jewelry consultant to adjust the settings on microscope 620.
  • the customer may wish to have microscope 620 magnify the jewelry or a particular part of the jewelry, such as an inclusion on a diamond.
  • the jewelry consultant would adjust the position of the diamond under microscope 620 and zoom in on the inclusion.
  • Microscope video camera 622 captures the images and transmits the images over communication channel 602 to client terminal 600.
  • the attachment of microscope video camera 622 to microscope 620 advantageously provides the customer with access the same information that he would have received at an actual store.
  • the customer may request greater or lesser magnification (e.g., a specific amount of magnification such as 5x or 20x), and may request to focus on different parts of the jewelry (such as the top, middle, bottom, a particular facet, etc.).
  • the customer has the ability to remotely control microscope 620 from client terminal 600.
  • the customer may have controls to remotely set any parameter of the microscope.
  • the customer may communicate instructions directly to microscope 620.
  • the customer may wish to obtain a magnified view of a jewelry item. He then communicates directly with microscope 620 in order to instruct microscope 620 to zoom into the jewelry item.
  • the virtual buttons comprise directional arrows, which allow the customer to adjust the location of the viewfinder on microscope 620.
  • the virtual buttons comprise a zoom-in button and zoom-out button, which facilitate the magnification underneath microscope 620.
  • the virtual buttons comprise a text box where the customer may type in the desired angle of the viewfinder.
  • the customer may also adjust the focal point of the microscope to view different depths of a jewelry item (e.g., to focus on the top surface of a gem, the middle of a gem, or the bottom of a gem, for example).
  • the customer examines the diamond under microscope 620 in order to confirm that the certificate number engraved on the diamond matches the certified grading report that is on file for the diamond. This process gives confidence to the customer that he is being shown the actual diamond that he requested.
  • workstation 612 comprises lighting device 624.
  • Lighting device 624 may comprises a plurality of different light sources, such as an ultraviolet light source, a fluorescent light source, an incandescent light source, neon light source, a blacklight source, and a LED light source. Each light source produces a different quality of light, which when shone on the selected jewelry item (especially a gemstone) will produce a different effect.
  • the customer may request different lighting conditions for viewing the jewelry, such as lighting conditions that simulate daylight, candlelight, typical office work conditions, and other lighting conditions.
  • the customer may ask to view the diamond under a ultra-violet (UV) light-source.
  • UV ultra-violet
  • Lighting device 624 also may generate different lighting effects in order to replicate the lighting at a particular time of day.
  • lighting device 624 attempts to replicate the lighting conditions of morning, afternoon, and evening light.
  • lighting device 624 replicates the lighting effects of a particular location, such as natural sunlight or indoor light. Such lighting effects allow the customer to gain a better understand of how a particular jewelry item might appear outside the near ideal lighting conditions of a jewelry store.
  • the customer verbally instructs the jewelry consultant to adjust lighting device 624.
  • the customer is able to remotely control lighting device 624 via client terminal 600.
  • the jewelry consultant has a stationary viewing booth device, which helps the jewelry consultant to demonstrate color differences for the customer.
  • the stationary viewing booth may use phosphor day lamps in order to replicate fluorescent daylight.
  • One example of a stationary viewing booth is the GretagMacbeth Judge II Viewing Booth.
  • the customer may request a side-by- side comparison of various jewelry items.
  • a customer may wish to compare two diamonds that have the same characteristics (as listed under table 400) but with different price tags.
  • the customer learns that despite having the same carat weight, color and clarity, the two diamonds do not share equivalent values due to a number of other factors, which are not easily discernable by numbers. These factors may include the placement of the inclusion, the color the inclusion, the cut of the diamond all come into play when determining the value of a diamond. While this information is difficult to ascertain from table 400 alone, the information is easily demonstrated during the live interactive communication session. For instance, the customer may see firsthand the placement of the inclusion under microscope 620.
  • a customer also may wish to compare two diamonds of different characteristics, such as different carat size, color or clarity. For example, a customer may have difficulty grasping the difference between a F color and a G color. Thus, the jewelry consultant can demonstrate the differences between the characteristics during the live interactive communication session.
  • a customer may wish to discern whether a diamond with the less desirable characteristic (e.g., smaller carat size, lower clarity) is noticeably different from the diamond with the more desirable characteristic. For example, the customer may witness firsthand that a 1.8 carat diamond is not noticeably different from a 2 carat diamond due to the way the smaller diamond was cut
  • the customer may request a relative-size comparison of the selected jewelry items during the interactive communication session.
  • the customer may wish to compare the jewelry item against a benchmark item in order to determine the actual size of the jewelry item.
  • the jewelry consultant may place a 2 carat diamond next to a dime, in order to help the customer understand the relative size of the diamond.
  • the jewelry consultant places both the jewelry item and the benchmark item in front of video camera 620, and the video images of both items are transmitted over communications channel 602 to be displayed on monitor 610.
  • the benchmark item may be a common everyday item, such as a coin, a thimble, a cell phone or a paperclip.
  • the benchmark item also may be a ruler or grid with numeric markings.
  • the customer instructs the jewelry consultant to use a specific type of benchmark instrument.
  • a foreign customer may request the use of a coin from his country of origin.
  • the benchmark item is an "average sized" diamond.
  • a customer may be concerned about not purchasing a stone that is considered “too small” by his fiancee and her peers.
  • the customer may ask the jewelry consultant to show him the "average-sized diamond", i.e., the most commonly purchased diamond size.
  • the customer may wish to compare his selected diamonds against the average-sized diamond, in order to determine whether his selections are too small.
  • relative-size is demonstrated through the use of a hand model.
  • the hand model may be made from plastic, wax or some other synthetic material.
  • the hand model also may be constructed in a similar fashion to that of a mannequin hand.
  • the hand model may come in a variety of sizes, colors and shapes. Size increments may include petite, small, medium, large and extra-large.
  • the hand model may be crafted to mirror the dimensions of the average female hand or the average male hand.
  • the hand model also may be crafted to mirror the dimensions of a child-sized hand and an adult-sized hand.
  • the hand model also may come with different finger lengths and sizes, in an attempt to more accurately mirror the customer or the gift recipient's hand.
  • the hand model also may be constructed in a variety of skin tones.
  • the jewelry consultant may select a hand model that most closely matches the customer or the gift recipient.
  • the jewelry consultant may place the selected jewelry item, such a diamond engagement ring, on the hand model in order to help the customer visualize how the jewelry item would look on the gift recipient.
  • the customer may determine, after inspecting a selected diamond ring on a hand model, that the selected diamond appears too small on the hand model.
  • the customer may wish to use the hand model to determine the most attractive shape of a diamond.
  • the customer may determine that an oval diamond best accentuates a hand with long, slender fingers.
  • the hand model may be used to determine which metal band best accommodates a particular skin tone.
  • the customer may determine that a yellow-gold band is unflattering against a yellow-based skin tone, and as a result, he may decide to purchase a platinum band instead.
  • the hand model is provided by a live person.
  • the jewelry consultant also performs a variety of tests on the jewelry item during the interactive communication session.
  • the tests may be quality-related tests.
  • the quality-related tests may be used to demonstrate or highlight specific characteristics of a jewelry item.
  • the quality-related tests also may provide additional information that is not available in a standard grading report.
  • the jewelry consultant also may conduct authenticity-related tests that seek to verify the authenticity of a jewelry item, such as a diamond.
  • the tests are conducted during the interactive communication session in real-time.
  • the necessary tools and devices for conducting the tests are available at the jewelry consultant's workstation 612.
  • the customer witnesses the test being performed by the jewelry consultant in real-time.
  • the customer may simply request or view the results of one or more tests which may have been conducted in advance of the communication session. For example, such test results may be stored and accessible via the profile of the jewelry item.
  • test results may include reports, images and measurement results.
  • test results are displayed simultaneously on the jewelry consultant's monitor 614 and the customer's monitor 610.
  • the jewelry consultant electronically sends the test results to the customer's client terminal 600.
  • FIGS. 7c and 7d illustrate how the screen on the customer's monitor 610 may look after receiving the test results.
  • video box 706 displays the view of a diamond during a Hearts & Arrows test.
  • Video box 704 of the microscope and video box 702 of the jewelry consultant also are displayed on the screen, although in a minimized capacity.
  • Website 700 remains in the background.
  • the customer may toggle between each of the applications (e.g. website 700, video box 702, video box 704, video box 706). The toggling may occurred via a "Tab" button, or the toggling may occur through the clicking of a mouse or other means.
  • FIG. 7d illustrates a different view of the screen on customer's monitor 610.
  • the screen is partitioned in various sections. Each of the sections is devoted to a particular application, such as website 700, video box 702, video box 704, video box 706.
  • the addition of an application results in a new video box being added to the screen.
  • the tests are performed by technicians in advance of the interactive communication session. If the customer requests information from any of these tests, the jewelry consultant retrieves the test results from a database and electronically sends the test results to the customer.
  • the tests are being performed by off-site technicians in tandem with the interactive communication session. If a customer requests information from any of these tests, the jewelry consultant will submit a request for the test results. Once the tests are completed, the technical will electronically send the test results to both the jewelry consultant workstation 612 and the customer's client terminal 600.
  • the jewelry consultant may wish to demonstrate the quality of a diamond's cut.
  • the jewelry consultant places the diamond under an Ideal-scope.
  • the Ideal-scope uses a lens with a hot red/pink reflector that is positioned in front of the diamond under a central viewing hole. The viewer is able to see how much of the red/pink light refracts back from the diamond. The resulting pattern will provide an indication of the facet proportion and symmetry.
  • the Ideal-scope is used to gauge the brilliance of a diamond.
  • the white areas in a diamond show light transmitted from behind the diamond (or leakage).
  • the blackness of the lens mimics an observer's head blocking out the light.
  • the most brilliant diamonds look bright pink/red with a black star and minimal white or pale areas.
  • a diamond with perfect symmetry and good proportions will show a black eight-pointed star.
  • the jewelry consultant tests the cut quality of the diamond through an ASET (Angular Spectrum Evaluation Tool) test.
  • the ASET may either be a desktop or a handheld device. Similar to the Ideal-scope, the ASET test is used to demonstrate the light performance of a diamond. However, unlike the Ideal-scope, the ASET uses a tri-color filter that gives light being reflected at different angles a different color. As a result, the ASET device provides a color-coded map of light usage by a diamond.
  • blue areas are the dark contrast areas observed in a diamond due of obscuration (e.g., a head in the way).
  • ASET the configuration is intended to represent light coming from 75 degrees to 90 degrees.
  • a well-made round brilliant diamond should have about 18% blue content.
  • Red represents the most desirable color in the image. The red color is intended to be light coming from 45 degrees to 75 degrees— it is not obscured so it is producing the brightness via the most direct light. Green light comes from the horizon to 45 degrees, and is usually reflected light and of lower quality. Black (or white if using white backlighting) areas in the diamond represent areas of non-reflection or leakage.
  • the image generated by testing with an ASET device automatically appears on the customer's monitor screen 610.
  • the jewelry consultant may then send an electronic copy of the ASET image over communication channel 602 to the customer's client terminal 600.
  • both the jewelry consultant and customer receive at their respective terminals, 612 and 610, the ASET image from a third party.
  • the jewelry consultant only the jewelry consultant has receive the ASET test results, and the jewelry consultant electronically sends the results to the customer's terminal 612 over communications channel 602.
  • the quality-related test is a "Hearts and Arrows" test.
  • Hearts & Arrows is a description used by the diamond industry to refer to diamonds that exhibit a crisp and complete pattern of hearts and arrows under certain lighting conditions.
  • the Hearts & Arrows test can be used to demonstrate a high quality of a cut and the polish of a diamond.
  • a diamond cutter must be willing to sacrifice expensive rough diamond material (i.e., lose significant percentage of costly rough stone) to yield a smaller diamond of superior quality. Due to the complexity of the cut that is required to generate a Hearts & Arrows diamond, these diamonds cost more to produce than standard round cut diamonds.
  • the jewelry consultant places the selected diamond underneath a Hearts & Arrows viewer. If all the facets of the diamond are precisely aligned under the viewer, then the Hearts & Arrows effect is clearly displayed. When the diamond is viewed the top (or the table of the diamond), an effect of arrows should be seen. When the diamond is viewed from the bottom (or pavilion of the diamond), an effect of hearts should be seen. A high quality Hearts & Arrows diamond exhibits a pattern that is vivid, symmetrical and clearly formed. On the other hand, diamonds with less than ideal cuts will display only a partial pattern underneath the viewer, or an otherwise less well-defined "hearts and arrows" pattern. Less than ideal diamonds also may exhibit a pattern that is not crisp and sharp. These diamonds also may depict hearts and arrows of differing, asymmetrical sizes.
  • a video camera is attached to the Hearts & Arrows viewer. Images generated from the Hearts & Arrows viewer are transmitted over communication channel 602 and displayed on monitor 610 at client terminal 600. Thus, the customer is able to remotely view and evaluate for himself the quality of the Hearts & Arrows pattern of a particular diamond.
  • the jewelry consultant in response to a request submitted by the customer before or during a communication session, places the diamond in a measurement system, such as the Sarin DiaScan S+TM.
  • the measurement system generates a plurality of electronic test results, among which include a copy of the Hearts & Arrows pattern.
  • the jewelry consultant may then send an electronic copy of the Hearts & Arrows pattern over communication channel 602 to the customer's client terminal 600.
  • the jewelry consultant also may test the color and fluorescence of the diamond.
  • the diamond is placed under a light performance analyzer. Using high-tech algorithms, the light performance analyzer calculates the color of the diamond and measures its fluorescence. The jewelry consultant may use the light performance analyzer to demonstrate and compare the color quality of the selected diamonds.
  • a customer may wish to purchase a "near colorless" diamond, rather than a "colorless” diamond.
  • the customer may be concerned about his compassione detecting the difference.
  • the jewelry consultant may provide the customer with a side- by-side comparison of a colorless diamond and near colorless diamond.
  • the customer may watch, via monitor 610, the jewelry consultant perform the test on each stone.
  • the jewelry consultant demonstrates that despite the color grade difference, it is near impossible to determine the actual difference by the naked eye.
  • the customer is able to confirm this assessment via monitor 610 as well.
  • Some example of diamond light performance analyzers are the Sarin ColibriTM device or OGI MegaFire device.
  • the jewelry consultant performs a color-quality test using a device called the Zvi Yehuda Colorimeter.
  • the Yehuda colorimeter may be used alone, or it can be connected to a portable rough analyzer, such as the OGI Tender device.
  • the customer may request a test or lighting conditions to demonstrate any fluorescence of a gem such as a diamond.
  • the gemologist may cause an ultraviolet light source such as a black light to be shined on the diamond to demonstrate its fluorescence, which may be displayed via video feed to the customer.
  • an ultraviolet light source such as a black light
  • Such fluorescence may be demonstrated with reference to one or more reference gemstones, such as similar sized diamonds having no, light, medium, and strong blue fluorescence.
  • Another quality-related test evaluates the quality of a diamond's cut and proportion.
  • the diamond is placed under a diamond proportion analyzer, which generates a variety of reports about the diamond's proportions.
  • the reports may contain information about the diamond's weight, diameter, depth, crown angle, crown height, pavilion angle, pavilion height, cutlet size, culet off center, table size, table off center, stars, lower girdle and upper girdle.
  • the quality-related tests are conducted by a comprehensive measurement system.
  • the measurement system is capable of administering multiple quality-related tests.
  • the Sarin DiaScan S+TM is a device that performed a combination of the above- described tests.
  • the DiaScan device demonstrates the proportion of the diamond and provides a complete three dimensional profile of the diamond.
  • the device also provides a cut grading report for the diamond.
  • the device provides a photorealistic view of the Hearts & Arrows pattern as well.
  • a customer may request cut score measurements based on the "Holloway Cut Advisor” (see, e.g., U.S. Patent No. 7,251,619) based on various measurements of a diamond, such as crown angle and pavilion angle. Such score may be calculated, and the Holloway Cut Advisor information may be provided to the customer.
  • Holloway Cut Advisor see, e.g., U.S. Patent No. 7,251,619
  • test results from any of the above-described tests are simultaneously displayed on the jewelry consultant's monitor 614 and the customer's monitor 610.
  • the jewelry consultant obtains an electronic copy of the test results and sends the electronic copy over communications channel 402 to client terminal 600.
  • the jewelry consultant also may conduct tests that confirm the authenticity of a selected diamond.
  • the jewelry consultant uses an electronic thermal probe to test the thermal conductivity of a diamond. Since real diamonds possess superlative thermal conductivity, the thermal probe allows the jewelry consultants to distinguish a real diamond from various imitators, such as Cubic Zirconia (CZ).
  • CZ Cubic Zirconia
  • the thermal probes consist of a pair of battery-powered thermistors mounted in a fine copper tip.
  • One of the thermistors functions as a heating device while the other thermistor measures the temperature of the copper tip. If the stone being tested is a diamond, the thermal probe will conduct the tip's thermal energy rapidly enough to produce a measurable temperature drop. On the other hand, because many imitation diamonds, such as CZ, are thermal insulators, these imitators will fail to conduct the thermistor's heat.
  • the thermal probes are highly sensitive and thus capable of distinguishing between a diamond and Moissanite (an imitation diamond stimulant that has a thermal conductivity similar to a diamond).
  • the thermal probe also may have enough sensitivity to distinguish whether an imitator has been coated with a nano diamond coating, which is an extremely thin layer of diamond material.
  • a refractometer Another authenticity-related test is conducted by a refractometer.
  • the jewelry consultant uses a refractometer to determine the type of mineral or gem.
  • the refractometer precisely measures a gemstone' s refractive index (RI) and compares the RI number with the inherent refractive index of the mineral.
  • RI refractive index
  • a jewelry consultant may use a refractometer to distinguish between a colorless sapphire (low RI) and a diamond (high RI) by comparing the refractive indices generated by the refractometer.
  • the jewelry consultant also uses a Gemeter (or Jemeter) to measure the refractive index of faceted gemstones.
  • the Gemeter uses a laser-like beam of radiation to reflect off of a facet of the gemstone.
  • the top layers of atoms are scanned by placing the facet directly over the examination disc.
  • the jewelry consultant evaluates the generated RI in order to distinguish a diamond from an imitation stone.
  • a video camera is attached to the Ideal-scope, so that video images of the gemstone under the Ideal-scope are transmitted to the customer's monitor 610.
  • the customer at client terminal 600 is able to view the resulting pattern and evaluate firsthand the refraction of the red/pink light from the diamond.
  • the jewelry consultant uses a polariscope to test the gemstone of interest.
  • the polariscope uses two polarizing filters orientated at right angles to each other. The gemstone is placed between the two polarizing filters.
  • the polariscope also may have a built-in light source underneath the bottom filter.
  • a jewelry consultant uses the polariscope to evaluate whether a gemstone is single refracting, such as a diamond, or double refracting, such as a CZ or Moissanite.
  • the jewelry consultant uses the polariscope to detect any stresses within the gemstone' s materials.
  • the jewelry consultant uses a spectroscope to test the gemstone.
  • the spectroscope is used to determine whether a gemstone is made from a natural material or a synthetic material.
  • Spectroscopes generally use high-dispersion diffraction grating film, movable slits, and a photodetector to measure the properties of light within a specific portion of the spectrum.
  • Each natural and synthetic mineral has a unique spectral "signature" that can be identified when compared to a full spectrum Fraunhofer chart. As such, the level of absorption and/or transmission from a full spectrum light source that passes through the crystal will identify subtle variations in chemical composition.
  • the jewelry consultant uses a Raman Imaging Spectrometer, which is a sophisticated testing device that can be used to identify inclusions in a gemstone.
  • the Raman Imaging Spectrometer also can determine whether a diamond is a synthetic diamond that has been grown or created in a laboratory. For example, the Raman Imaging Spectrometer can determine whether the diamond is a laboratory-created High Pressure High Temperature (HPHT) diamond.
  • HPHT High Pressure High Temperature
  • the Raman Imagine Spectrometer also can detect the presence of any artificial resin in a gemstone, such as emerald fillers.
  • the jewelry consultant uses a Chelsea filter to test the gemstone.
  • the Chelsea filter also may be referred to as an "emerald filter” or "color filter.”
  • the Chelsea filer is a gemological dichromatic filter that can help separate some natural gemstones from their synthetic counterparts.
  • the Chelsea filter absorbs visible light with the exception of long red wavelengths, which are transmitted through the filter causing some minerals to change color. The change of color in the gemstone is due to the absorption and transmission of different wavelengths of full-spectrum white light.
  • the "green" of an emerald is created from a combination of different wavelengths that can help distinguish chromium-colored (natural) emeralds from emerald imitations, which are often colored by elements other than chromium.
  • a natural emerald that is colored by chromium will appear as pink or red in the Chelsea Filter.
  • transparent blue stones that appear pink or dirty red under a Chelsea filter should be suspected of enhancement treatments using chromium.
  • the jewelry consultant uses a magnification lens, such as a darkfield diamond viewer to test the gemstone.
  • a darkfield diamond viewer is a portable "darkfield" 10X loupe for inspecting diamonds and other gemstones.
  • darkfield illumination a gemologist can detect fracture-filled stones, or diamonds that have undergone clarity enhancement.
  • the process of fracture-filling involves filling cracks in diamonds with molten glass to improve their clarity. Because only thin glass film is used, the color or weight of the diamond is usually unaffected. As a result, a fracture-filled diamond can be easily overlooked by the naked eye.
  • the jewelry consultant may use the darkfield diamond viewer to determine whether a diamond emits flashes of color (or the "flash effect").
  • the jewelry consultants also may use the darkfield diamond viewer to help detect small inclusions in a gemstone.
  • the jewelry consultant uses a scale to measure the weight of a finished jewelry piece and/or a gemstone.
  • the scale may be a digital electronic scale and may employ weight units in grams, ounces or carats.
  • the jewelry consultant measures the specific gravity of a gemstone.
  • One process for testing the specific gravity may involve using heavy liquids or hydrostatic weighing.
  • Specific gravity (SG) is a measurement of the relative density of a gem or mineral.
  • Relative density is a comparative scale of how tightly the atoms are grouped in a given material. Using heavy liquids to measure specific gravity starts with several containers of different liquid solutions, each with gradually increasing density. A gemstone will sink, float, or rise to the surface depending on its specific gravity in relation to the liquid.
  • FIG. 8a illustrates an exemplary example of interactive design tool 800 for designing a customized ring setting.
  • interactive design tool 800 may be applied to any piece of jewelry item.
  • interactive design tool 800 may be used to design a bracelet, a necklace, a pendant, and a brooch.
  • interactive design tool 800 comprises design template 846, which is a customizable image of the jewelry piece.
  • design template 846 shows an image of a ring setting.
  • interactive design tool 800 allows customers to select and change various components of the ring, such as head 802, side stones 804 and band 806.
  • FIG. 8b illustrates another example of interactive design tool 800.
  • interactive design tool 800 provides additional customization features to the user. For example, the customer may highlight and customize prong 832 and edge 834.
  • Interactive design tool 800 also comprises toolbar 808 that offer the available option choices for each ring component.
  • Toolbar 808 comprises tab 810-818 which represent the categories of the available option choices.
  • Tabs 810-812 are directed at the various components of the ring setting.
  • Tab 816 is directed the available shape choices for a diamond. For example, the customer may use interactive design tool 800 in the beginning of his diamond search in order to decide which shape of diamond to purchase.
  • Toolbar 808 also comprises tab 818 for inputting the size of the ring band.
  • toolbar 800 expands to display a plurality of option choices related to the selected tab category. For example, the customer may select tab 812 for the category of side stones.
  • tool bar 808 expands to offer a plurality of choices, such as a pave setting, a channel setting, a baguette setting, a preset setting, and a three- stone ring setting.
  • the side stones may take on any number of shapes.
  • Some example shapes may include: Asscher cut, baguillion cut, barocut, briolette cut, corona cut, crosscut cut, cushion cut, Czar cut, flanders square cut, grace cut, half moon cut, heart-shaped cut, Marquise cut, radiant cut, oval cut, pear-shaped cut, princess cut, quadrillion cut, regent cut, trillion cut, virtue cut or round cut.
  • each of tab categories 810-818 expands into subcategories.
  • Each subcategory may be directed at an option choice for the ring setting.
  • each subcategory is capable of being expanded into additional subcategories. For example, as shown in FIG. 8c, the customer selects tab 810 for the category of ring head.
  • Toolbar 808 expands into the subcategories of shape of stone 848, head setting 850, and prong setting 852. If the customer selects prong setting tab 852, then toolbar 808 expands further into subcategories of number of prongs 854 or style of prong 860. Selecting tab 854 for number of prong results in toolbar 808 further expanding into choices of a 4-prong mount or a 6-prong mount.
  • the customer places a cursor over the section of the ring setting that he wishes to customize.
  • Interactive design tool 800 then highlights the selected section of the ring.
  • Tool bar 812 also displays the available options for the highlighted section of the ring.
  • the customer highlights band 806 for the ring.
  • Toolbar 808 displays tabs 862-866 which correspond to subcategories shank style, edge type and metal type. If the customer selects tab 866 for metal type, then tool bar 808 displays the options for the available metal types for the band.
  • Tabs 836-844 correspond to the choices of a platinum band, a white gold band, a yellow gold band, a silver band and a titanium band. The customer selects an option by clicking on corresponding tabs 836-844.
  • the customer may select platinum tab 836.
  • interactive design tool 800 automatically updates band 806 on design template 846 to reflect the selection of platinum. If the customer then clicks yellow gold tab 838, then interactive design tool 800 automatically changes band 806 to be yellow gold.
  • the customer may choose to quickly click through each of the available choices in toolbar 808 before making his final selection. Once the customer has decided on a metal type for band 806, he then clicks update button 830, which updates the image pictured in preview box 824.
  • the customer select tab 862 for shank style.
  • Toolbar 808 expands to display a variety of options for the shank, or the part of the ring that encircles the finger. Some options for shank style may include a rounded style or a European (square) style.
  • the customer selects tab 864 for edge type. Toolbar 808 expands to display a variety of options for the edge of the ring band. Some options for edge style may include a half round edge, a square edge, a knife edge or a comfort fit edge.
  • FIG. 8d illustrates an exemplary example of a customer selecting shape tab 816.
  • toolbar 808 expands to display the available diamond shapes.
  • the customer selects heart-shaped diamond 868.
  • Design template 846 is automatically updated to display the heart-shaped diamond.
  • the customer may rotate design template 846 in a 360 degree view.
  • the customer clicks on design template 846 and drags the mouse around in order to cause design template 846 to rotate about an axis.
  • the "click and drag" function allows the customer to view design template 846 from a variety of different angles.
  • interactive design tool 800 displays design template 846 in four different views: top view, bottom view and side views. Buttons correspond to each view is present on interactive design tool 800. By selecting the corresponding button, the customer can toggle between each of the views available for design template 846.
  • the customer selects save button 826 which saves the most recent image of preview box 824.
  • the image may be stored in the database of the website, or the image may be saved locally at the customer's location.
  • the customer selects share button 828 which allows him to share the image of preview box 824 with another person.
  • interactive design tool 800 displays an electronic submission box in response to the selection of share button 828.
  • the customer inputs an e-mail address for the intended recipient.
  • the customer also may include a message in the electronic submission box.
  • the website then sends an electronic message to the recipient with either the designed image, or the website may send a link to the designed image.
  • interactive design tool 800 in response to the selection of share button 828, provides the customer with an option of posting either an image of the designed ring setting or a link to the designed image to variety of social media sites, such as Facebook, Twitter and Blogger.
  • FIGs. 9a-9d illustrate another embodiment of interactive design tool 800.
  • interactive design tool 800 may have an initial page 900 that prompts the customer with a set of preliminary questions before submitting the request for a consultation meeting with a design consultant.
  • initial page 900 may ask the customer to describe or select one of more diamond shapes that he is considering.
  • Initial page 900 also may ask the customer to describe or select one or more ring styles that he may be considering.
  • initial page 900 is clearly not limited to these examples alone.
  • initial page 900 may present more than six options from which the customer may choose from. In other embodiments, initial page 900 may present less than six options. Any number of permutations and configurations may be displayed by interactive design tool 800.
  • Initial page 900 also may ask the customer to describe in his own words his concept of an ideal ring. For example, one customer may describe desiring to purchase a vintage-styled ring with delicate and romantic features; whereas another customer may describe desiring a modern- styled ring with a lot of dramatic impact. All of this information may be transmitted to the design consultant who may use the information to better guide the customer in either the selection of a predesigned ring combination or in the design of a new ring combination.
  • the selection of a pre-designed ring combination may be facilitated by an automated search.
  • Interactive design tool 800 may processes the information provided by the customer into a natural language search engine, which in return, would identify targeted key terms to the customer's descriptions. Interactive design tool 800 then matches these identified key terms against the pre-designed ring combinations that are stored in the database.
  • the natural language search engine may identify targeted key terms such as "round” and "antique” from the customer's written description.
  • the customer may upload an image of a desired ring style.
  • Interactive design tool 800 may process the provided image through image recognition software, which would identify key features in the image. Interactive design tool 800 then matches these identified key features against the pre-designed ring combinations that are stored in the databases.
  • the uploaded images may be actual files uploaded by the customer, or they be hyperlinks to images found on the internet or through various social media networks.
  • a customer browsing the Internet may save images that he likes to the database of interactive design tool 800. These saved images, as well as any images uploaded by the customer, may be stored in a database of images. This database of images is then available for browsing by other customers of interactive design tool 800 as well.
  • the customer may choose whether to make his saved images private or public. If he selects private, then the saved images are only available for his own viewing. Other customers browsing the database of images would not see any images that are designated private.
  • interactive design tool 800 has a corresponding mobile application (app) that may be downloaded onto the customer's workstation. Through this app, customers may utilize the functionalities of interactive design tool 800 on her mobile device.
  • interactive design tool 800 filters out any pre-designed ring combinations that do not meet any of the features desired by the customer. For example, if the customer selects a round-cut as a desired stone style, then interactive design tool 800 may filtered out any stone style that does not have a round cut.
  • Interactive design tool 800 may enter the customer's answers to the preliminary questions into a set of algorithms, which generates one or more values based on the customer's answers. For example, interactive design tool 800 may compute a value for a variety of style categories, such as stone style, ring style, side stone style, etc... The values may be represented by any alphanumeric, symbolic, color or any other type of designation.
  • Interactive design tool 800 also may solicit additional information from the customer, such as asking her to rank the importance of each of the various categories.
  • interactive design tool 800 computes a weighted value for each category based on the rankings assigned by the customer. Each weighted category is then aggregated into a total value.
  • Each pre-designed ring combination stored in the databases may have an assigned value for each style category, as well as a total value.
  • Interactive design tool 800 matches the customer's values with the assigned values of each pre-designing ring combination in order to find the best fit.
  • a matching algorithm similar to that described for the customized recommendation engine is employed.
  • a percentile ranking is computed for the various sections of jewelry setting. These percentile ranking are used to generate an ideal settings profile.
  • the matching algorithm is the applied against all the settings stored in the database in order to locate a pre-designed setting that most closely matches the ideal settings profile.
  • interactive design tool 800 computes a match percentage for each pre-designed ring combination, in which the match percentage indicates the degree by which a pre-designed ring combination matches the customer's requirements.
  • Interactive design tool 800 may be programmed to display all ring combination that meet or exceed a threshold match percentage. For example, interactive design tool 800 may transmit to the customer any ring combination having a matched percentage about 95%.
  • the matching ring combination may be communicated to the customer through e-mail or they may be displayed on the webpage.
  • interactive design tool 800 may determine that none of the pre-designed ring combination are a good match for the customer.
  • the interactive design tool 800 may program the matching algorithm to reject any pre-designed ring combination that do not meet or exceed a specific threshold match percentage.
  • a message may be sent to the customer or appear on the website, alerting the customer to lack of matches. For example, if none of the available ring combinations meet or exceed 50%, interactive design tool 800 may transmit a message alerting this fact to the customer.
  • Interactive design tool 800 may route the customer to another webpage or engine that specializes in customized designs.
  • interactive design tool 800 automatically initiates a conference with a design consultant, who immediately works with the customer in customizing an unique ring design.
  • design page 902 is divided into a top portion 904 and a bottom portion 906.
  • Top portion 904 provides a number of design options, such as ring styles, diamond styles, head top style, side stone style, head side style, ring side style and ring top style. Each of these options may be represented by a representative image of that particular option.
  • Design page 902 automates this process by displaying a large quantity of hand-drawn images.
  • These hand-drawn images are of various components of a jewelry setting. Each component corresponds to a section on the jewelry setting, such as head top, head side, side stones, ring side and ring top.
  • the images represent all possible options and permutations for a specific section of a jewelry setting.
  • Fig. 9b shows hand- drawn images
  • interactive design tool 800 may employ any other type of images, such as CAD- rendered drawings, photographs or a combination of mediums.
  • each of tabs 908-916 may correspond to a design option category, such as head top style, side stone style, head side style, ring side style, ring top style or any other customizable elements.
  • each design option category may include one or more subcategories. For example, within the design category of head top style, there may be further subcategories for a four-prong, bezel and six-prong style. As shown in Fig. 9c, for the design category of side stone style, there may be further subcategory, such as for ornate styled side stones. As shown in Fig. 9d, for the design category of head side style, there may be further subcategories, such as for ornate styles.
  • the design category of ring side style may include subcategories, such as antique, modern or ornate styles.
  • the design category of ring top style may include subcategories, such as single band, multiple band, modern, stones in the band, or antique.
  • the design category of selected parts may include subcategories for additional elements.
  • a selection of tab 908 corresponds to the design option for head top styles. As such, a variety of different types of head top styles is displayed. A customer may select a particular head top style by selecting a desired image.
  • System 100 may detect a user-input of a mouse click, click-and-drag, a finger gesture on a touch- sensitive screen (i.e. swipe, tap, drag-and-drop), etc...
  • Bottom portion 906 also comprises a number of tabs 918-924. Each of tabs 918-924 may be related to an aspect of a completed ring design. Furthermore, the images displayed in bottom portion 906 may be first filtered based on the customer's selection in top portion 904.
  • each image of a ring combination comprises a side view and a top view of the ring design.
  • each ring combination image may be a pull-down menu which allows the customer to specify a particular action, such as to save the ring combination, send the ring combination to a queue, email the ring combination, or post the ring combination on a social network site, such as Facebook, Twitter, Pinterest, or Tumblr.
  • the pulldown menu allows the customer to change the band material, such as to platinum, gold, white gold, etc...
  • an electronic template of the jewelry setting is available on design page image.
  • the user can simple drag-and-drop a component of interest onto the electronic template.
  • System 100 detects the proper section that corresponds to the component and updates that section in the electronic template. For example, if the user selects side-stones, then system 100 will correctly update the electronic template so that the displayed setting includes the selected side stones.
  • the user also has the option of rotating and moving the electronic template in order to see a different perspective.
  • the user can click on the electronic template and rotate it around an axis to see various views.
  • the axis may be anywhere along the three- dimensional plane, such as a x-axis, y-axis or z-axis.
  • the use may click or tap on the image to cause a different view, such as a click to show a side or bottom view.
  • Ring setting page 926 may provide an enlarged view of the selected ring combination.
  • ring page 926 provides tabs 928- 932 which provide additional information and options.
  • selection of tab 928 for ring details provides a customer with detailed information about the selected ring combination. Such detailed information my include the cost of the setting, the SKU number for the ring combination and estimated time of delivery for the particular setting. The customer also may change the type of metal for the ring band, and doing so, will cause ring setting page 926 to update a new price for the selected setting.
  • each component has a pre-determined price, so that the cost of the jewelry setting changes depending on the type and quantity of components selected by the customer.
  • the total price of the jewelry setting is displayed in a price box that is also located on the design page. The price box is updated dynamically each time a customer changes, deletes or adds a component to the electronic template of the jewelry setting.
  • the customer also may change the authorized retailer or local provider that is associated with his account.
  • the local provider is a local jewelry retailer who has a relationship with system 100 and provides a local connection to the customer. As detailed later in this application, if a customer desires to see a loose stone or a ring setting in person, he may request that the particular item be shipped to a local provider.
  • the customer requests that a prototype of the electronic template be made.
  • This prototype may be printed using a three-dimensional printer.
  • the model is printed in wax.
  • the prototype is printed off- site and shipped to a local provider.
  • the local provider has a three-dimensional (3-D) printer on-site.
  • the user owns a 3-D printer and prints the 3-D prototype at home.
  • ring setting page 926 comprises save button 934, which allows customers to save the particular ring setting. Ring setting page 926 also comprises choose button 936 which may direct the customer to diamond selection page 938.
  • share comments tab 930 permits the customer and the design consultants to share comments with each other.
  • the comments may be shared through a textbox.
  • the customer and the design consultant may communicate through any means, such as through IM, video conferencing engine, audio conferencing engine, etc...
  • a customer has an opportunity to write a note in box 940 and select post button 942 to submit the written note.
  • the customer also may select recommend button 944 to recommend the selected ring setting to a friend or client.
  • the recipient may receive an email or text with a link to the selected ring setting.
  • the recipient may receive an email with an attachment depicting the selected ring setting and information relating to the ring setting.
  • the customer also may select add button 946 to add the ring setting to a design queue.
  • the design queue may contain one or more ring settings that the customer desires to discuss with the design consultant during a scheduled meeting.
  • the customer may select upload button 948 in order to upload an image of a desired ring setting.
  • the designer may upload a rendered CAD image of the ring design.
  • the designer may first render hand drawn images of the ring design and as the process progresses translate the drawings into a CAD image.
  • the customer may request a live interactive communication session with a jewelry designer. Similar to the process previously described for scheduling an interactive communication session with a live jewelry consultant, the customer submits a request for an interactive communication session with a jewelry designer. The customer's request is routed through communication channel 602 to request handling system 604.
  • request handling system 604 randomly assigns the customer to a first available jewelry designer.
  • the customer specifies a particular designer for the interactive communication session.
  • the customer may include the name of the designer in the request that is submitted to request handling system 604.
  • the customer may have developed a positive working experience with a particular jewelry designer.
  • the customer may wish to continue working with this same designer.
  • the customer may wish to specify a particular jewelry designer based on a personal reference or recommendation .
  • the customer selects a jewelry designer based on the jewelry consultant's public profile, which is displayed on the website.
  • the public profile may include a photograph of the designer and a biography of the designer's background.
  • the biography may include educational background, relevant work experiences and a sample portfolio of his or her work.
  • the website allows previous customers to write a review for each jewelry designer. Similar to the review and ranking system for jewelry consultants, the website allows previous customers to rank each designer. The reviews and rankings may be published on the website next to each jewelry designer's profiles. In one example, the customer selects a jewelry designer based on the ranking and reviews posted.
  • request handling system 604 identifies a jewelry designer for the customer.
  • Request handling system 604 then sends the request to the jewelry's workstation 626.
  • the jewelry designer may accept the request by clicking on a button or a link to indicate that he is available for the requested date and time of the interactive communication session.
  • Designer workstation 626 then transmits an indication of the jewelry consultant's acceptance back to request handling system 604.
  • request handling system 604 generates an interactive communication session between client terminal 600 and designer workstation 626 at the requested date and time.
  • the interactive communication session is a three-way video conference with the customer, jewelry designer and jewelry consultant. Together, the jewelry designer and the jewelry consultant help the customer selected a gemstone and create a setting.
  • request handling system 604 does not need to generate an interactive communication session between the customer and the jewelry designer. Rather, the jewelry consultant selects a conference button that connects the jewelry designer into the existing interactive communication session.
  • the jewelry designer merely takes over the jewelry consultant's place at workstation 612. No new interactive communication session is necessary. The customer continues discussions with the jewelry designer on the existing interactive communication session.
  • the jewelry consultant is the jewelry designer.
  • the customer uploads an image of a desired setting.
  • Client terminal 600 transmits the uploaded image over communication channel 602 to jewelry designer workstation 626.
  • the jewelry designer analyzes the uploaded image.
  • the designer attempts to locate a pre-designed setting that matches the uploaded image.
  • the designer attempts to recreate the uploaded image.
  • the jewelry designer and customer discussion the uploaded image over the interactive communication session.
  • the jewelry designer may break down various components of the uploaded image and discuss the various options for replication.
  • the customer uploads multiple images and specifies which components of each image that he wishes to analyze.
  • the customer may submit several images of celebrity engagement ring.
  • the customer may indicate that he likes the shape of the diamond in one ring setting and wishes to incorporate the side stones of another image.
  • the jewelry designer would analyze the uploaded image and determine the various components that can be emulated.
  • the designer may determine that customer likes the heart-shaped diamond and a baguette style side stone.
  • the jewelry designer will work with the customer in designing a unique ring setting that incorporates the traits of a heart-shaped diamond and baguette- style side stones.
  • the uploaded image is analyzed by image-recognition software.
  • the image-recognition software determines the various components of the uploaded image that are capable of being emulated.
  • the customer selects a predesigned setting from a gallery of pre-designed settings, and uses the pre-designed setting as his customized setting.
  • the customer reviews a gallery of pre-designed settings and uses a pre-designed setting for a portion of his customized setting.
  • the customer also may request to have a prototype of the designed ring.
  • a 3-D printer may create a replica of the designed ring and ship the replica to the user.
  • the customer has a 3-D printer at home and has the prototype printed at home.
  • system 100 offers customers an opportunity to request an in-store preview of the desired jewelry item. Where appropriate, system 100 will custom-build the exact jewelry item, such as mounting a loose diamond onto a selected ring setting. This custom-built jewelry item is shipped to an in-store location of a local provider.
  • the local provider may be a third-party jewelry store that has entered into a partnership agreement with the on-line jewelry provider of system 100. These local providers may be retailers that are independent from the on-line jewelry provider.
  • the local provider receives a monetary benefit from participating in the partnership. For example, the local provider may receive a commission if the shipped jewelry item is purchased on-site. The local provider also may receive monetary benefits that are calculated over a period of time, such as the total revenue from in-store sales. The monetary benefits also may be based on geographic territory, such as the total revenue from sales within a certain vicinity of the local provider's location. [0246] In yet another embodiment, the customer fills out a survey regarding her in-store preview experience with the local provider. The results from this survey may be used in determining the commission received by the local provider.
  • the customer may select a request for an in-store view of one or more jewelry items. For example, as shown in Fig. 10, the customer may select button 1000 directly from a purchasing webpage. In another embodiment, the preview button is available in the checkout webpage.
  • system 100 may generate another webpage 1105 (Fig. 11), in which the customer selects a desired location.
  • system 100 prompts the customer to enter a zipcode and then displays a list of local providers within a radius of the zipcode. The customer then selects a local provider from this list.
  • system 100 provides the customer with a map that highlights the locations of all local providers that offer an in-store preview experience. These locations may be represented by an icon on the map.
  • system 100 automatically detects the location of a customer through a GPS device that is integrated into the customer's device. System 100 then suggests the local providers that are within a certain radius of the customer's location.
  • system 100 indicates a time at which the jewelry item will be available for preview at the in-store location.
  • the jewelry item will be available for a short period of time at the on-site location.
  • the customer may stop by the in-site location anytime within this window of time to preview to selected jewelry item.
  • the selected local provider may contact the customer to schedule a specific appointment time.
  • the customer selects a desired appointment time.
  • System 100 then confirms with the selected appointment time with the selected local provider.
  • system 100 maintains a schedule, such as an on-line calendar, which lists the available appointment times. Using the calendar, the customer selects an available appointment time. This calendar may be dynamically updated in real-time as appointment times are being made.
  • system 100 may request a form of monetary payment in order to reserve the jewelry item.
  • the monetary payment may be any form, such as a credit card number, a bank routing number, money derived form a prepaid account, etc...
  • the monetary payment is never charged, but merely serves as a means for reserving an appointment to view the jewelry item at the in-store location. In some instances, a fee may be deducted from the monetary payment if a customer fails to cancel or show up to a scheduled appointment time.
  • the monetary payment is charged and then refunded the selected jewelry item is returned back to its original location.
  • a small fee may be charged to cover the cost of shipping the item to the in-store location.
  • no fee is charged to the customer at all. Any of the described methods for reserving the jewelry item may be used, either alone or in combination.
  • System 100 will determine the location of the jewelry item at one of a plurality of vaults.
  • each jewelry item has an unique identifier that facilities its ability to be located.
  • the identifier may be a RFID tag, an etching, barcode, sticker, etc.
  • system 100 maintains a database of each jewelry item and its corresponding location. When a specific jewelry item is requested by the customer, system 100 retrieves the location of the jewelry item from the data base.
  • system 100 may transmit instructions to ship the diamond directly from its corresponding vault location to the selected in-store location.
  • system 100 first transmits the specifications building the custom-built design. For example, if the customer is requesting a particular ring setting, system 100 will transmit the specifications for building the ring setting.
  • the customized jewelry item is built on-site at the location of the vault. In another embodiment, the customized jewelry item is built at a separate location. Once the jewelry item is built, it is then shipped to the in-store location.
  • Customer have the option to purchase the jewelry item at the in-store location.
  • the local provider receives a commission when a customer makes an on-site purchase. This added incentive helps ensure a high quality of customer service from the in- store provider.
  • customers also have the option to make the purchase on-line at a later time.
  • system 100 In addition to in-store preview of a jewelry item, system 100 also provides customers with augment reality opportunities. For instance, the customer may be able to superimpose an image of the jewelry item onto herself via a camera device.
  • the customer is shopping for a jewelry item on a mobile device, such as an iPhone.
  • the mobile device may include a built-in camera.
  • After selecting a jewelry item of interest, such as a ring, the customer may have the option to generate an image overlay of the jewelry item.
  • system 100 generates an image overlay of the selected jewelry item. The image of the jewelry then appears in the camera viewfinder of the device. Holding the device, the user can match the image overlay onto herself and get a sense of how the jewelry item would look on herself.
  • system 100 may generate an image overlay of the ring.
  • the ring image will appear in the camera viewfinder of the customer's device. While holding the camera over her hand, the customer is able to superimpose the ring image over her own hand. In this sense, the customer can get an idea of how the ring might look on her actual hand. For instance, the customer might wish to know how the metal of the band looks against her skin tone, or whether the center stone of the ring looks too gaudy on her hand.
  • system 100 requires the user to include a benchmark item, such as a coin, in the viewfinder, so that systemlOO is able to size the image overlay in proper proportions.
  • a benchmark item such as a coin
  • system 100 is capable of detecting the customer's hand and generating a recommendation of the ring sense or a proper length of a necklace.
  • a method comprising: receiving, via a processor, a request from a remote device to communicate with a jewelry consultant concerning at least one jewelry item, in which the processor and the remote device are in electronic communication via a network; generating, via the processor in response to the request, an interactive communication session between the jewelry consultant and the remote device, in which the interactive communication session transmits live video images of the jewelry consultant and the at least one jewelry item to the remote device; applying, via the processor, at least one test on the at least one jewelry item; and transmitting, via the processor, a test result that is generated from applying the at least one test on the at least one jewelry item.
  • A.l The method of claim A further comprising: receiving live video images of a customer from the remote device.
  • the method of claim A in which the video images are captured via at least one of: a video camera; and a webcam.
  • A.3. The method of claim A further comprising: transmitting the request to communicate to the jewelry consultant, in which the request to communicate comprises a proposed date and a proposed time for the interactive communication session.
  • A.4. The method of claim A.3. further comprising: receiving an acceptance of the request to communicate; and transmitting an indication of the acceptance to the remote device.
  • A.5. The method of claim A.3. further comprising: receiving a decline of the request to communicate; and transmitting an indication of the decline to the remote device.
  • A.6. The method of claim A.5. further comprising: receiving an alternative time and an alterative date for the interactive communication session.
  • A.8. The method of claim A.6., in which the alternative time and the alternative date are submitted by the remote device.
  • the method of claim A further comprising: receiving at least one desired criterion for the jewelry consultant; and selecting the jewelry consultant for the interactive communication session, in which the jewelry consultant matches the at least one desired criterion.
  • the at least one desired criterion comprises at least one of: a gender, an educational background, a certification, a license, a level of experience, a sales number, a quantity of positive reviews and a quantity of negative reviews.
  • the method of claim A further comprising: selecting the jewelry consultant from a plurality of jewelry consultants.
  • A.1.2 The method of claim A, which the jewelry consultant is at least one of: a certified gemologist; and a salesperson.
  • A.13 The method of claim A further comprising: receiving a request to communicate with a specific jewelry consultant, in which the specific jewelry consultant is selected from a plurality of jewelry consultants.
  • A.14 The method of claim A.13., in which each of the plurality of jewelry consultants has a biography that is viewable online; and in which the specific jewelry consultant is selected based at least on the biography of the specific jewelry consultant.
  • A.15 The method of claim A.13., in which each of the plurality of jewelry consultants has a biography that is viewable online; and in which the specific jewelry consultant is selected based at least on the biography of the specific jewelry consultant.
  • the method of claim A.14. in which the biography comprises at least one review concerning the specific jewelry consultant, in which the at least one review is written by a previous customer.
  • A.16. The method of claim A.14., in which the biography comprises a ranking of the specific jewelry consultant in comparison to the plurality of jewelry consultants.
  • A.17. The method of claim A further comprising: receiving at least one undesired criterion for the jewelry consultant; and selecting the jewelry consultant for the interactive communication session, in which the jewelry consultant does not possess the at least one undesired criterion.
  • A.18. The method of claim A.
  • A.19 The method of claim A. further comprising: causing a display device to display the at least one jewelry item under a microscope, in which the microscope outputs at least one magnified image of the at least one jewelry item; and transmitting the at least one magnified image of the at least one jewelry item to the remote device.
  • A.20 The method of claim A.19., in which the microscope is capable of receiving input information from the remote device.
  • A.21 The method of claim A.20.
  • the method of claim A. further comprising: receiving a request to compare the at least one jewelry item with a benchmark object; and transmitting video images of the at least one jewelry item and the benchmark object to the remote device.
  • A.24. The method of claim A.23., in which the benchmark object comprises a model's hand.
  • the method of claim A.24, in which the model's hand is available in a plurality of sizes.
  • the method of claim A.24 in which the model's hand is available in a plurality of skin tones. A.27. The method of claim A.24, in which the model's hand is available in either male form or female form. A.28. The method of claim A.24, in which the model's hand is available in either child form or adult form. A.28. The method of claim A further comprising: receiving a request to provide a side-by-side comparison of at least two jewelry items; and transmitting video images of the side-by-side comparison to the remote device. A.29.
  • the method of claim A.28. in which the at least two jewelry items are diamonds that share at least one of: a same cut, a same color, a same clarity, a same carat size and a same cost.
  • A.30. The method of claim A.29., in which the at least two jewelry items are diamonds that share a same cut, a same color, a same clarity and a same carat size.
  • A.31. The method of claim A.28., in which the least two jewelry items are diamonds that differ on at least one of: a cut, a color, a clarity, a carat size and a cost.
  • the at least one test comprises at least one of: a quality-related tests; and an authenticity-related test.
  • A.33 The method of claim A, in which the at least one test comprises an ASET test; and the method further comprising: generating an ASET image in response to application of the ASET test on the at least one jewelry item; and transmitting the ASET image to the remote device.
  • the at least one test comprises a Hearts and Arrows test; and the method further comprising: generating a Hearts and Arrows image in response to application of the Hearts and Arrows test; and transmitting the Hearts and Arrows image to the remote device.
  • A.34 The method of claim A. further comprising: receiving a request to adjust a lighting that is being directed on the at least one jewelry item.
  • A.35 The method of claim A. further comprising: receiving a request to adjust a lighting that is being directed on the at least one jewelry item.
  • adjusting the lighting comprises: adjusting an intensity of the lighting.
  • A.36 The method of claim A.35., in which adjusting the lighting comprises: adjusting a color of the lighting. A.37.
  • the method of claim A.35., in which adjusting the lighting comprises: adjusting the type of lighting.
  • A.38 The method of claim A.34., in which the lighting is capable of replicating a lighting of various times of day.
  • A.35 The method of claim A.34, in which the lighting is capable of replicating a lighting of various environments.
  • A.36 The method of claim A further comprising: receiving a request to customize a setting for the at least one jewelry item.
  • the method of claim A.36. in which the setting may be at least one of: a ring setting, an earring setting, and a pendant.
  • the method of claim A.36. further comprising: receiving a request from a remote device to communicate with a jewelry designer; and generating, in response to the request, an interactive communication session between the jewelry designer and the remote device.
  • the method of claim A further comprising: generating an interactive design tool for designing a customized setting, in which the interactive design tool comprises an electronic template of the customized setting and the customized setting comprises a plurality of sections; detecting a selection of a first section of the customized setting; providing at least two customizable options for the first section of the customized setting; receiving a selection of one of the at least two customizable options; and generating a representation of the selected one of the at least two customizable options on the electronic template.
  • detecting the selection of the first section of the customized setting comprises: detecting that a cursor over the first section of the customized setting.
  • the method of claim A.39. in which the first section comprises a head of a ring; and the at least two customizable options for the head of the ring comprises at least two of: a shape of stone; a head setting; a prong setting; a quantity of prongs; and a type of prong.
  • A.42. The method of claim A.41., in which the shape of stone comprises at least one of: an Asscher cut, a cushion cut, an emerald cut, a heart-shaped cut, a marquise cut, an oval cut, a pear cut, a princess cut, and a radiant cut.
  • the head setting comprises at least one of: a half-bezel head; and a full-bezel head.
  • the quantity of prongs comprises at least one of: a no- prong setting; a four-prong setting; and a six-prong setting.
  • the type of prong comprises at least one of: an all-around mount, a cathedral mount, a claw mount, an illusion mount, a split mount, a tension mount, a closed gallery mount, and an open gallery mount.
  • the method of claim of A.39. in which the first section comprises a band of a ring; and the at least two customizable options for the band comprise at least two of: a type of metal; a shank style; a type of edge finish; a width of the shank; and a height of the shank.
  • the type of metal comprises one of: a platinum metal, a white gold metal , a yellow gold metal, a silver metal, and a titanium metal.
  • the shank style comprises at least one of: a rounded style and a European style.
  • the type of edge finish comprises at least one of: a half-round edge, a knife edge, a square edge and a comfort fit.
  • A.50. The method of claim A.39., in which the first section comprises a side stone of a ring; and the at least two customizable options for the side stone comprise at least two of: an Asscher cut, a baguillion cut, a barocut, a briolette cut, a corona cut, a crosscut cut, a cushion cut, a Czar cut, a Flanders square cut, a grace cut, a half moon cut, a heart-shaped cut, a Marquise cut, a radiant cut, a oval cut, a pear-shaped cut, a princess cut, a quadrillion cut, a regent cut, a trillion cut, a virtue cut and a round cut.
  • the method of claim A.39. further comprising: receiving a request to rotate the customized setting in three dimensions.
  • the method of claim A.52., in which the request to rotate the customized setting comprises: detecting a selection of a click- and-drag button located on the interactive design tool.
  • the method of claim A.39. further comprising: receiving a request to rotate the customized setting along at least one of: a x-axis; a y-axis; and a z-axis.
  • the method of claim A.39. further comprising: receiving a request to send an electronic link of the customized setting, in which the request comprises an email address for a recipient of the electronic link; and transmitting an email with the electronic link to the email address.
  • the method of claim A.39. further comprising: receiving a request to post an electronic link of the customized setting to a social network site, in which at least one individual may vote or comment on the posted customized setting.
  • the method of claim A, in which the at least one jewelry item is a diamond and the diamond comprises a certificate that is viewable online.
  • the method of claim A.58. in which the certificate is issued by one of: Gemological Institute of America (GIA), International Gemological Institute (IGI), American Gemological Society (AGS) or European Gemological Society (EGL).
  • A.60 An apparatus comprising: a processor that is connected via a network to: (i) a video camera for capturing a video file of a jewelry consultant and at least one jewelry item, and transmitting the video file via a live video stream to a video output located on a remote device; (ii) an audio input for capture a audio file of the jewelry consultant's voice and transmitting the sound file to an audio output located on the remote device; and a memory, in which the memory stores instructions which, when executed by the processor, direct the processor to perform the method of: receiving a request from the remote device to communicate with a jewelry consultant concerning at least one jewelry item; generating, in response to the request, an interactive communication session between the jewelry consultant and the remote device, in which the interactive communication session transmits live video images of the jewelry consultant and the at least one jewelry item to the remote device; applying at least one test on the at least one jewelry item; and transmitting a test result that is generated from applying the at least one test on the at least one jewelry item.
  • A.61 The apparatus of
  • An article of manufacture comprising: a storage medium, in which the storage medium stores instructions which, when executed by a processor, direct the processor to perform the method of: receiving a request from the remote device to communicate with a jewelry consultant concerning at least one jewelry item; generating, in response to the request, an interactive communication session between the jewelry consultant and the remote device, in which the interactive communication session transmits live video images of the jewelry consultant and the at least one jewelry item to the remote device; applying at least one test on the at least one jewelry item; and transmitting a test result that is generated from applying the at least one test on the at least one jewelry item.
  • B. A method comprising: viewing, via a processor, a plurality of jewelry items that are available for sale via an online webpage; transmitting, via the processor, a request to communicate with a jewelry consultant located at a remote device about at least one jewelry item, in which the processor and the remote device are in electronic communication via a network; receiving, via the processor in response to the request to communicate, an interactive communication session with the jewelry consultant, in which the interactive communication session transmits live video images of the jewelry consultant and the at least one jewelry item; transmitting, via the processor, a request to apply at least one test on the at least one jewelry item; and receiving, via the processor, a test result that is generated from applying the at least one test on the at least one jewelry item.
  • the method of claim B in which the interactive communication session appears on a monitor screen.
  • B.2. The method of claim B.l. , in which the monitor screen splits into at least two sections, in which a first section comprises the online webpage and a second section comprises the interactive communication session with the jewelry consultant.
  • B.3. The method of claim B.l., in which the interactive communication session causes a pop-up box to appear on the monitor screen.
  • B.4. The method of claim B further comprising: submitting at least search criteria for the at least one jewelry item, in which the at least search criteria is a category.
  • the at least one category comprises at least one of: a price of a diamond, a carat size of a diamond, a cut of a diamond, a color of a diamond, and a clarity of a diamond.
  • B.6 The method of claim B further comprising: submitting, via a processor, a request to view the at least one jewelry item under a microscope, in which the microscope outputs video images of the at least one jewelry item and is capable of receiving input information from a remote device.
  • B.7 The method of claim B.6.. further comprising: receiving, in response to the request to view, live video images of the at least one jewelry item under the microscope.
  • B.8 The method of claim B.6.. further comprising: receiving, in response to the request to view, a high-resolution image of the at least one jewelry item under the microscope.
  • B.9. The method of B.6.further comprising: transmitting an instruction directly to the microscope via an input device.
  • the method of claim B.9. in which the instruction comprises: instructing the microscope to increase a zoom of a lens by a percentage in order to generate a magnified image of the least one jewelry item.
  • B.l l The method of claim B.10. further comprising: receiving the magnified image of the at least one jewelry item over the live video stream.
  • B.12. The method of claim B.9. further comprising: instructing the digital microscope to decrease a zoom of a lens by a percentage to generate a minimized image of the at least one jewelry item.
  • the method of claim B.12. further comprising: receiving the minimized image of the at least one jewelry item over the live video stream.
  • the method of claim B further comprising: submitting a request to customize a setting for the at least one jewelry item.
  • the method of claim B further comprising: transmitting a request to communicate with a jewelry designer.
  • B.16. The method of claim B further comprising: utilizing an interactive design tool for designing a customized setting, in which the interactive design tool comprises an electronic template of the customized setting and the customized setting comprises a plurality of sections; selecting a first section of the customized setting; receiving at least two customizable options for the first section of the customized setting; selecting one of the at least two customizable options; and receiving a representation of the selected one of the at least two customizable options on the electronic template.
  • the interactive design tool comprises an electronic template of the customized setting and the customized setting comprises a plurality of sections
  • selecting the first section of the customized setting further comprises: moving a cursor over the first section of the customized setting.
  • the method of claim B.16.further comprising: submitting a request to rotate the customized setting in three dimensions.
  • the method of claim B.18., in which the request to rotate the customized setting comprises: detecting a selection of a click- and-drag button located on the interactive design tool.
  • the method of claim B.16.further comprising: transmitting a request to save the customized setting.
  • the method of claim B.16. further comprising: transmitting a request to send an electronic link of the customized setting, in which the request comprises an email address for a recipient of the electronic link.
  • the method of claim B.16. further comprising: transmitting a request to post an electronic link of the customized setting to a social network site, in which at least one individual may vote or comment on the posted customized setting.
  • B.23. A method comprising: receiving, via a processor, a request from a remote device to communicate with a jewelry consultant concerning at least one jewelry item, in which the processor and the remote device are in electronic communication via a network; and generating, via the processor in response to the request, an interactive communication session between the jewelry consultant and the remote device, in which the interactive communication session transmits live video images of the jewelry consultant and the at least one jewelry item to the remote device.
  • the method of claim B.23. further comprising: applying, via the processor, at least one test on the at least one jewelry item; and transmitting, via the processor, a test result that is generated from applying the at least one test on the at least one jewelry item.
  • C. A method for designing a jewelry setting, the method comprising: displaying on a display, via a processor, a plurality of components, in which each component corresponds to a section of a jewelry setting; receiving, via the processor, a selection of at least one component that corresponds to a first section of the jewelry setting; generating, via the processor, an electronic template of the jewelry setting, in which the electronic image comprises the at least one selected component; and transmitting the electronic template to a remote device, in which the remote device and processor are in electronic communication over a network.
  • C.l. The method of claim C, in which the electronic template is a 3-D model of the jewelry setting.
  • C.2. The method of claim C, in which the plurality of images are hand-drawn images.
  • the method of claim C in which the plurality of images are CAD-rendered images. C.4. The method of claim C, in which the plurality of images are photographs. C.5. The method of claim C, in which the plurality of images are updated in real-time. C.6. The method of claim C, in which the section of the jewelry setting comprises at least one of: a head top, a head side, a side stone, a ring side and a ring top. C.7. The method of claim C, in which the at least one component comprises a type of metal. C.8. The method of claim C, in which the at least one component comprises: a type of head to a ring setting. C.9.
  • receiving the selection of the at least one component comprises: detecting an user- input of a drag-and-drop of the at least one image onto the electronic template. C.9.1.
  • the method of claim C.9. further comprising: determining that the at least one image corresponds to the first section of the jewelry setting.
  • receiving the selection of the at least one component comprises: detecting an user-input comprising a finger tap on the at least one component.
  • C.l l The method of claim C, in which receiving the selection of the at least one component comprises: detecting an user- input comprising a mouse-click on the at least one image.
  • the display is integrated into a mobile device. C.13.
  • the method of claim C in which the display comprises a touch- sensitive screen.
  • C.14 The method of claim C, in which only a portion of the plurality of component are displayed on the display.
  • C.14.1 The method of claim C.14. further comprising: in response to an user- input, displaying additional component on the display.
  • C.14.1.1 The method of claim C.14.1., in which the user-input comprises a finger swipe.
  • the method of claim C.14.1. in which the user-input comprises a scrolling action.
  • C.15 The method of claim C further comprising: receiving a request for a prototype of the electronic template.
  • C.15.1. The method of claim C.15.
  • the method of claim C further comprising: receiving a request to rotate the electronic image.
  • the method of claim C.16., in which the request to rotate comprises: requesting to rotate the electronic template to a side view.
  • the method of claim C.16., in which the request to rotate comprises: requesting to rotate the electronic template along at least one of: a horizontal axis and a vertical axis.
  • the method of claim C.16., in which the request to rotate comprises: requesting to rotate the electronic template along at least one of: a x- axis, a y-axis and a x-axis.
  • receiving the request to rotate comprises: detecting an user-input of a click- and-drag. C.16.5.
  • receiving the request to rotate comprises: detecting a finger swipe.
  • receiving the request to rotate comprises: detecting a finger swipe.
  • receiving a selection of a second component that corresponds to a second section of the jewelry setting comprises: receiving a selection of a second component that corresponds to a second section of the jewelry setting; and updating the electronic template with the second component.
  • the method of claim C further comprising: receiving a selection of a second component that corresponds to the first section of the jewelry setting; and updating the electronic template with the second component, in which the at least one component is replaced by the second component.
  • C.20 The method of claim C further comprising: receiving a request to post the electronic template on a social media network. C.20.1.
  • the method of claim C. 20. further comprising: transmitting a link of the electronic template to a social media site.
  • the method of claim C. 20.1. further comprising: receiving at least one vote or comment about the electronic template.
  • C.20.2 The method of claim C. 20. further comprising: transmitting an image of the electronic template to a social media site.
  • the method of claim C. 24. further comprising: identifying a recommended jewelry setting that most closely matches the uploaded image.
  • the method of claim C. 24.1. further comprising: transmitting an indication the identified recommended jewelry setting.
  • the method of claim C. 24.1. further comprising: determining a percentile ranking for each component that is identified in the uploaded image; generating, based on the percentile ranking, an ideal setting profile; applying a matching algorithm to a plurality of jewelry settings stored in a database, in which each jewelry setting is compared against the ideal settings profile.
  • the method of claim C. 24. further comprising: identifying a component in the uploaded image; and matching the identified component with a component from the plurality of components.
  • matching the identified component comprises: applying a matching algorithm to the plurality of components to determine a recommend jewelry setting, in which the recommended jewelry most closely matches the uploaded image.
  • each component comprises a price, in which the price is dependent on a type of the component.
  • C.25.1 The method of claim C.25. further comprising: displaying a total price of the jewelry setting that is based on the electronic template, in which the total price comprises the cost of each component that is used in the electronic template.
  • the method of claim C.25.1. in which the total price of the jewelry setting is updated dynamically.
  • An apparatus comprising: a processor; and a memory, in which the memory stores instructions which, when executed by the processor, direct the processor to: display on a display a plurality of components, in which each component corresponds to a section of a jewelry setting; receive a selection of at least one component that corresponds to a first section of the jewelry setting; generate an electronic template of the jewelry setting, in which the electronic image comprises the at least one selected component; and transmit the electronic template.
  • An article of manufacture comprising: a computer-readable medium that is non- transitory, in which the computer-readable medium stores instructions which, when executed by a processor, direct the processor to: display on a display a plurality of components, in which each component corresponds to a section of a jewelry setting; receive a selection of at least one component that corresponds to a first section of the jewelry setting; generate an electronic template of the jewelry setting, in which the electronic comprises the at least one selected component; and transmit the electronic template.
  • a method comprising: receiving, via a processor at a jewelry interface, user-input data regarding: a selection of at least one jewelry item, in which the at least one jewelry item comprises a plurality of characteristics; an indication of a level of importance for at least one characteristic of a jewelry item, in which each level of importance corresponds to a co-efficient; computing, via the processor based in part on the selection of the at least one jewelry item and the indication of the level of importance, an ideal profile; applying, via the processor, a matching algorithm to a plurality of jewelry items stored in an inventory; identifying, via a processor based on the matching algorithm, at least one recommended jewelry item that most closely matches the ideal profile; and transmitting an indication of the at least one recommended jewelry item to a remote device, in which the remote device and the processor are in electronic communication over a network.
  • D.O The method of claim D further comprising: determining a price of the at least one selected jewelry item; and generating a price threshold that is based on the price.
  • D.l The method of claim D further comprising: determining a plurality of prices for each of the at least one selected jewelry item; sorting the plurality of prices to determine a highest price; and generating a price threshold that is based on the highest price.
  • D.2. The method of claim D, in which the ideal profile represents the jewelry item desired by a user.
  • D.3 The method of claim D, in which the matching algorithm relies in part on the ideal profile.
  • D.4 The method of claim D further comprising: computing a percentile ranking for the at least one selected jewelry item, in which the percentile ranking is used to generated the ideal profile.
  • D.5. The method of claim D further comprising: computing a plurality of percentile rankings, in which each percentile ranking corresponds to a characteristic of the at least one selected jewelry item, in which the plurality of percentile rankings is used to generated the ideal profile.
  • D.5.1 The method of claim D.5 further comprising: multiplying each characteristic's percentile ranking by the corresponding co-efficient of that characteristic.
  • D.6 The method of claim D further comprising: assigning a numeric value to each characteristic of the at least one selected jewelry item.
  • D.6.1 The method of claim D.6. further comprising: multiplying each characteristic's numeric value by the corresponding co-efficient of that characteristic.
  • the method of claim D in which the set of jewelry items is selected from a plurality of jewelry items that are available for sale on the jewelry interface.
  • D.8. The method of claim D further comprising: computing an profile for each jewelry item that is available for sale on the jewelry interface; and determining that the recommended jewelry item has an profile that best matches the ideal profile.
  • D.9. The method of claim D further comprising: receiving an indication of a new jewelry item that is available for sale on the jewelry interface; computing an profile for the new jewelry item; using the matching algorithm, determining that the profile of the new jewelry item matches the ideal profile better than the profile of the recommended jewelry item; and transmitting an updated recommendation that replaces the recommended jewelry item with the new jewelry item.
  • the method of claim D further comprising: receiving an indication of a change in the selection of the level of importance for the at least one characteristic; adjusting the ideal profile based on the change; using the matching algorithm, identifying a different recommended jewelry item based on the adjusted ideal profile.
  • D.l l The method of claim D, in which the at least one selected jewelry item is displayed on a display.
  • D.12 The method of claim D.l l, in which the at least one recommended jewelry item is displayed with the at least one selected jewelry item on the display.
  • D.13 The method of claim D, in which the at least one recommended jewelry item is updated dynamically in real-time.
  • D.14 The method of claim D, in which the at least one recommended jewelry item automatically updates based on any changes to the level of importance.
  • the method of claim D in which the at least one recommended jewelry item automatically updates based on any additional selections of a jewelry item.
  • the method of claim D, in which the level of importance comprises an indication of: very important, important, somewhat important and not important.
  • the method of claim D, in which the level of importance is a rating.
  • the method of claim D, in which the level of importance is indicated via a sliding scale.
  • the method of claim D.18 further comprising: computing an item value for each jewelry item in the inventory, in which the item value is based in part on at least one characteristic of the jewelry item.
  • the method of claim D.19, in which the at least one characteristic of the jewelry item is assigned a numeric value.
  • each characteristic comprises one of: a cost, a cut, a clarity, a carat size and a color of the diamond. D.24.
  • An apparatus comprising: a processor; and a memory, in which the memory stores instructions which, when executed by the processor, direct the processor to: receive user-input data regarding: a selection of at least one jewelry item, in which the at least one jewelry item comprises a plurality of characteristics; an indication of a level of importance for at least one characteristic of a jewelry item, in which each level of importance corresponds to a co-efficient; compute, based in part on the selection of the at least one jewelry item and the indication of the level of importance, an ideal profile; apply a matching algorithm to a plurality of jewelry items stored in an inventory; identify, based on the matching algorithm, at least one recommended jewelry item that most closely matches the ideal profile; and transmit an indication of the at least one recommended jewelry item.
  • D.25 the memory stores instructions which, when executed by the processor, direct the processor to: receive user-input data regarding: a selection of at least one jewelry item, in which the at least one jewelry item comprises a plurality of characteristics; an indication of a level of importance for at least one characteristic of
  • An article of manufacture comprising: a computer-readable medium that is non-transitory, in which the computer-readable medium stores instructions which, when executed by a processor, direct the processor to: receive user-input data regarding: a selection of at least one jewelry item, in which the at least one jewelry item comprises a plurality of characteristics; an indication of a level of importance for at least one characteristic of a jewelry item, in which each level of importance corresponds to a co-efficient; compute, based in part on the selection of the at least one jewelry item and the indication of the level of importance, an ideal profile; apply a matching algorithm to a plurality of jewelry items stored in an inventory; identify, based on the matching algorithm, at least one recommended jewelry item that most closely matches the ideal profile; and transmit an indication of the at least one recommended jewelry item.
  • a method comprising: capturing, via a processor, a plurality of images of a jewelry item with a microscope device, in which the microscope device comprises: a customized mold that is attached to a rotational device, in which the customized mold securely holds the jewelry item and in which the rotational device is capable of rotating around the jewelry item in a 360 rotation; and a camera that is integrated into the microscope device, in which the camera is capable of capturing digital imagery of the jewelry item; generating, via a processor, a composite image of the jewelry item from the plurality of images; and transmitting, via a processor, the composite image to remote device, in which the processor and the remote device are in electronic communication over a network.
  • E.l The method of claim E, in which the jewelry item is a diamond.
  • E.2. The method of claim E, in which the customized mold is made from silicone.
  • E.3. The method of claim E, in which the customize mold is made from at least on of: wax, cement, and plastic.
  • E.4. The method of claim E, in which the customized mold is selected, based on at least one factor of the jewelry item.
  • E.4.1 The method of claim E.4., in which the at least one factor comprises: a size of the jewelry item.
  • E.4.2. The method of claim E.4., in which the at least one factor comprises: a shape of the jewelry item.
  • E.4.3 The method of claim E.4., in which the at least one factor comprises: a type of the jewelry item.
  • E.5. The method of claim E, in which the rotational device rotates at a velocity that is adjustable.
  • E.5.1 The method of claim E.5. further comprising: receiving a request to adjust the velocity of the rotational device.
  • E.6. The method of claim E, in which the rotational device rotates around a horizontal axis.
  • E.7 The method of claim E, in which the microscope is a high-powered microscope.
  • E.7.1 The method of claim E.7., in which the high-powered microscope is capable of capturing an inclusion of a diamond.
  • E.8. The method of claim E, in which the camera is capable of capturing high-definition videos.
  • E.9. The method of claim E, in which the camera is a digital camera.
  • E.10. The method of claim E, in which the composite image is a video image.
  • E.l l The method of claim E, in which the composite image comprises multiple magnifications of the jewelry item.
  • E.10.1. The method of claim E.10., in which the composite image provides a zoomed-in and zoom- out view of the jewelry item.
  • the method of claim E comprising: displaying the composite image on the on-line retailer's webpage. E.13. The method of claim E, in which each composite image is unique. E.14. The method of claim E, in which transmitting the composite image further comprises: transmitting the composite image to an on-line retailer, in which the composite image is displayed on a webpage. E.14.1. The method of claim E.14, in which the jewelry item is sold on the webpage. E.15. The method of claim E, in which the microscope device further comprises: a diffuser.
  • An apparatus comprising: a microscope device comprising: a customized mold that is attached to a rotational device, in which the customized mold securely holds the jewelry item and in which the rotational device is capable of rotating around the jewelry item in a 360 rotation; and a camera that is integrated into the microscope device, in which the camera is capable of capturing digital imagery of the jewelry item; a processor; and a memory, in which the memory stores instructions which, when executed by the processor, direct the processor to: capture a plurality of images of the jewelry item; generate a composite image of the jewelry item from the plurality of images; and transmit the composite image to an on-line retailer, in which the composite image is displayed on a webpage.
  • An article of manufacture comprising: a microscope device comprising: a customized mold that is attached to a rotational device, in which the customized mold securely holds the jewelry item and in which the rotational device is capable of rotating around the jewelry item in a 360 rotation; and a camera that is integrated into the microscope device, in which the camera is capable of capturing digital imagery of the jewelry item; and a computer-readable medium that is non-transitory, in which the computer-readable medium stores instructions which, when executed by a processor, direct the processor to: capture a plurality of images of the jewelry item; generate a composite image of the jewelry item from the plurality of images; and transmit the composite image to an on-line retailer, in which the composite image is displayed on a webpage.
  • a method comprising: capturing, via a processor, a plurality of images of a diamond with a microscope device, in which the microscope device comprises: a customized mold that is attached to a rotational device, in which the customized mold securely holds the diamond and in which the rotational device is capable of rotating around the diamond in a 360 rotation; and a camera that is integrated into the microscope device, in which the camera is capable of capturing an inclusion of the diamond; generating, via a processor, a composite image of the diamond from the plurality of images; and transmitting, via a processor, the composite image to remote device, in which the processor and the remote device are in electronic communication over a network.
  • G A method comprising: receiving, via a processor from a user on a remote device, a request for an in-store preview of at least one jewelry item, in which the at least one jewelry item is available for purchase on-line and in which the processor and the remote device are in electronic communication over a network; transmitting a recommendation of at least one location that is available for the in-store preview; receiving a selection of a location and an appointment time for the in-store preview; requesting a monetary payment to hold the requested jewelry item, in which the monetary payment is a percentage of a price of the jewelry item; transmitting a request to ship the at least one jewelry item to the location of the in-store preview.
  • the remote device is a mobile device.
  • G.l.l The method of claim G, in which the remote device is a tablet device.
  • transmitting the recommendation of the at least one location comprises: transmitting a list of locations of all available local providers.
  • transmitting the recommendation of the at least one location comprises: identifying a location of the user; and determining a location of an local provider that is nearest to the location of the user.
  • the at least one location comprises the location of the local provider that is nearest to the location of the user.
  • identifying the location of the user comprises: receiving the location of the user from a GPS device that is integrated into the remote device.
  • G.3.3 The method of claim G.3., in which identifying the location of the user comprises: receiving an indication of the user's location.
  • G.4. The method of claim G, in which the appointment time comprises a date and a time for the in-store preview.
  • the method of claim G further comprising: transmitting a schedule of available appointment times, in which the schedule is updated in real-time.
  • G.6 The method of claim G further comprising: receiving a confirmation of the appointment time; and transmitting the confirmation of the appointment for the in-store preview.
  • G.7 The method of claim G, in which the monetary payment is a credit card number.
  • G.8. The method of claim G, in which the monetary payment is refunded after the in-store preview.
  • the method of claim G in which a portion of the monetary payment is refunded after the in- store preview. G.10. The method of claim G., in which a shipping fee is deducted from the monetary payment before being refunded after the in-store preview. G.l 1. The method of claim G further comprising: identifying a location of the at least one jewelry item. G.12. The method of claim G, in which the at least one location belongs to a local provider. G.12.1. The method of claim G.12., in which the local provider is a jewelry store. G.12.2. The method of claim G.12., in which the local provider is in partnership with an on-line provider that is selling the at least one jewelry item. G.12.3.
  • the method of claim G.12. in which the local provider receives a monetary benefit for a sale of the at least one jewelry item.
  • G.12.3.4 The method of claim G.12.3, in which the monetary benefit is based in part on a review by the user.
  • the method of claim G.12.3.4, in which the review comprises an evaluation of the user's experience with the local provider.
  • An apparatus comprising: a processor; and a memory, in which the memory stores instructions which, when executed by the processor, direct the processor to: receive from a user on a remote device, a request for an in-store preview of at least one jewelry item, in which the at least one jewelry item is available for purchase on-line and in which the processor and the remote device are in electronic communication over a network; transmit a recommendation of at least one location that is available for the in-store preview; receive a selection of a location and an appointment time for the in-store preview; request a monetary payment to hold the requested jewelry item, in which the monetary payment is a percentage of a price of the jewelry item; transmit a request to ship the at least one jewelry item to the location of the in-store preview.
  • G.14 An article of manufacture comprising: a computer-readable medium that is non- transitory, in which the computer-readable medium stores instructions which, when executed by a processor, direct the processor to: receive from a user on a remote device, a request for an in-store preview of at least one jewelry item, in which the at least one jewelry item is available for purchase on-line and in which the processor and the remote device are in electronic communication over a network; transmit a recommendation of at least one location that is available for the in-store preview; receive a selection of a location and an appointment time for the in-store preview; request a monetary payment to hold the requested jewelry item, in which the monetary payment is a percentage of a price of the jewelry item; transmit a request to ship the at least one jewelry item to the location of the in-store preview.

Abstract

L'invention concerne un appareil, un produit manufacturé et des procédés permettant de recommander un bijou qui comprennent la réception, au niveau d'une interface bijouterie, de données saisies par l'utilisateur concernant : une sélection d'au moins un bijou. Le ou les bijoux comprennent une pluralité de caractéristiques. Les données saisies par l'utilisateur comprennent également une indication d'un niveau d'importance d'au moins une caractéristique d'un bijou. Chaque niveau d'importance correspond à un coefficient. Un profil idéal est calculé sur la base en partie de la sélection du ou des bijoux et de l'indication du niveau d'importance. Un algorithme d'appariement est appliqué à une pluralité de bijoux stockés dans un inventaire. Sur la base de l'algorithme d'appariement, au moins un bijou recommandé est identifié comme correspondant le mieux au profil idéal. Une indication du ou des bijoux recommandés est transmise.
PCT/US2014/015010 2013-02-06 2014-02-06 Procédés de recommandation de bijoux WO2014124083A1 (fr)

Priority Applications (6)

Application Number Priority Date Filing Date Title
CN201480019696.0A CN105339970A (zh) 2013-02-06 2014-02-06 用于推荐珠宝物品的方法
EP14748934.8A EP2954477A4 (fr) 2013-02-06 2014-02-06 Procédés de recommandation de bijoux
AU2014214968A AU2014214968A1 (en) 2013-02-06 2014-02-06 Methods for recommending jewelry items
CA2901424A CA2901424A1 (fr) 2013-02-06 2014-02-06 Procedes de recommandation de bijoux
HK16109822.7A HK1221808A1 (zh) 2013-02-06 2016-08-17 用於推薦珠寶物品的方法
AU2019271981A AU2019271981A1 (en) 2013-02-06 2019-11-27 Methods for recommending jewelry items

Applications Claiming Priority (10)

Application Number Priority Date Filing Date Title
US201361761464P 2013-02-06 2013-02-06
US61/761,464 2013-02-06
US13/837,610 US20130208085A1 (en) 2011-09-29 2013-03-15 Systems and Methods for Generating Video Imagery for a Jewelry Item
US13/837,374 2013-03-15
US13/837,718 US20130226646A1 (en) 2011-09-29 2013-03-15 Apparatus, Article of Manufacture, and Methods for In-Store Preview of an Online Jewelry Item
US13/837,718 2013-03-15
US13/837,495 US10204366B2 (en) 2011-09-29 2013-03-15 Apparatus, article of manufacture and methods for customized design of a jewelry item
US13/837,610 2013-03-15
US13/837,495 2013-03-15
US13/837,374 US10417686B2 (en) 2011-09-29 2013-03-15 Apparatus, article of manufacture, and methods for recommending a jewelry item

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WO2014124083A1 true WO2014124083A1 (fr) 2014-08-14

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EP (1) EP2954477A4 (fr)
CN (1) CN105339970A (fr)
AU (2) AU2014214968A1 (fr)
CA (1) CA2901424A1 (fr)
HK (1) HK1221808A1 (fr)
WO (1) WO2014124083A1 (fr)

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EP2954477A1 (fr) 2015-12-16
CA2901424A1 (fr) 2014-08-14
HK1221808A1 (zh) 2017-06-09
EP2954477A4 (fr) 2016-09-07
CN105339970A (zh) 2016-02-17
AU2014214968A1 (en) 2015-09-10

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