WO2014076590A1

WO2014076590A1 - System and method for purchasing and enquiring product and service in offline mode using online resources

Info

Publication number: WO2014076590A1
Application number: PCT/IB2013/058589
Authority: WO
Inventors: Srirama Krishna LAKAMSANI
Original assignee: Lakamsani Srirama Krishna
Priority date: 2012-11-14
Filing date: 2013-09-17
Publication date: 2014-05-22

Abstract

Exemplary embodiments are directed towards a system and method for purchasing and enquiring a product and service in offline mode using online resources. The system includes a retailer device configured to display a compact view of plurality of products and plurality of services over a user interface and the retailer selects the compact view on receiving a request for a desired product and a desired service from an end user. The system further includes a server in communication with the retailer device configured to enable a communication between the retailer and a call center executive. The system further includes a network device operated by the call center executive in communication with the server receives the request of the end user and a database module configured to store an inventory of plurality of products and plurality of services.

Description

SYSTEM AND METHOD FOR PURCHASING AND ENQUIRING PRODUCT AND SERVICE P OFFLPNE MODE USPNG ONLESJE RESOURCES

Technical Field

[0001] The present invention relates to a system and method for purchasing and enquiring the products and services in offline mode using online resources.

Background

[0002] Generally, the consumer/customer purchases different products and services in multiple ways. The consumer/customer may reserve and purchase the products and services directly from a seller, the consumer/customer may seek assistance in reservation and book from an agency or the consumer may search for and purchase different products and services over the internet using online booking services.

[0003] Presently, to access modern e-commerce websites the consumer/customer needs to develop considerable familiarity with computing devices like personal computers, mobile phones or any other hand held data communication devices for surfing, browsing information related to different tickets, products and services that they may be interested in. Typically, the consumer has to be actively connected to the internet during browsing and able to find the Universal Resource Locators (URL) of the various electronic shops or business establishments or ticket reservation web portals which the consumer needs to contact. Though there are many advantages by the modern e-commerce many consumers are confused by the method employed by the e-commerce merchants or e-commerce service providers for buying the interested products and services.

[0004] For instance, there are many internet based travel sites through which individuals can search for transportation, book routes and purchase tickets from their own personal computer or a mobile phone without ever speaking to or visiting a travel agent. These e-commerce sites or web portals may be easily understandable by an educated person or for a person who has an acquaintance with the internet browsing tools. [0005] Typically, the consumer/customer without knowledge of browsing the internet or the uneducated individuals may not be able to do the online transaction to purchase a product or to select a service provider for an interested service.

[0006] In the light of the aforementioned discussion there exists a need for a system and method for enabling a common individual who doesn't have knowledge of browsing the internet or an uneducated individual to purchase a product, make an enquiry of a particular product or service without using the internet.

Brief Summary

[0007] The following presents a simplified summary of the disclosure in order to provide a basic understanding to the reader. This summary is not an extensive overview of the disclosure and it does not identify key/critical elements of the invention or delineate the scope of the invention. Its sole purpose is to present some concepts disclosed herein in a simplified form as a prelude to the more detailed description that is presented later.

[0008] A more complete appreciation of the present invention and the scope thereof can be obtained from the accompanying drawings which are briefly summarized below and the following detailed description of the presently preferred embodiments.

[0009] An exemplary embodiment of a system for purchasing and enquiring a product and service in offline mode using online resources is disclosed. According to the first aspect, the system includes a retailer device configured to display a compact view associated to a plurality of predefined products and a plurality of predefined services over a user interface. The retailer selects the compact view on receiving a request for a desired product and a desired service from an end user. The end user submits a manual request to the retailer for purchasing the desired product and the desired service. The retailer device comprises at least one of a mobile phone, a smart phone, a cell phone, a hand held device, a tablet and a personal computer. The retailer device comprises a touch sensitive user interface to select the compact view. [0010] According to the first aspect, the system includes a product and service enabling server in communication with the retailer device configured to enable a communication between the retailer and a call center executive on authenticating the retailer device.

[0011] According to the first aspect, the system includes a network device operated by the call center executive in communication with the product and service enabling server for receiving the request of the end user. The call center executive collects further information of the end user from the retailer enabling the end user to purchase the desired product and to avail the desired service.

[0012] According to the first aspect, the system includes a database module in communication with the network device and the product and service enabling server configured to store an inventory of the plurality of products, the plurality of services, a plurality of authenticating details of the retailer, and a plurality of purchase details of the end user, a plurality of enquiry details of the end user and a plurality of transaction details of the retailer.

[0013] According to the first aspect, the system further includes a printer for printing the payment receipt corresponding to the desired product and the desired service purchased by the end user.

[0014] According to a second aspect, a system for purchasing and enquiring a product and service in offline mode using online resources is disclosed. According to the second aspect, the system includes a retailer device configured to display a compact view associated to a plurality of predefined products and a plurality of predefined services over a user interface. The retailer selects the compact view on receiving a request for a desired product and a desired service from an end user.

[0015] According to the second aspect, the system includes a product and service enabling server in communication with the retailer device configured to enable a communication between the retailer and a call center executive on authenticating the retailer device.

[0016] According to the second aspect, the system includes a network device operated by the call center executive in communication with the product and service enabling server for receiving the request of the end user. The call center executive collects further information of the end user from the retailer enabling the end user to purchase the desired product and to avail the desired service. The network device of the call center executive in communication with the retailer device receives the end user's request for a desired product and a desired service.

[0017] According to the second aspect, the system includes a third party vendor web portal enabling the call center executive to purchase the desired product and to avail the desired service requested by the end user.

[0018] According to a third aspect, a method for purchasing and enquiring a product and service in offline mode using online resources is disclosed. According to the third aspect, the method includes selecting a compact view associated to a plurality of predefined products and a plurality of predefined services displayed over a user interface of a retailer device. The retailer receives a request for a desired product and a desired service from an end user.

[0019] According to the third aspect, the method includes transmitting the request of the end user to a network device of a call center executive from the retailer device. The call center executive performs a search in a database module comprising an inventory of products and services for the received request and communicates details of products and services by establishing a voice call with the retailer device.

[0020] According to the third aspect, the method includes making an offline payment to the retailer for a purchased product and a purchased service. The retailer transmits payment confirmation along with a contact number of an authenticated data communication device of the end user to the call center executive on receiving the payment.

[0021] According to the third aspect, the method includes acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device. The call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.

[0022] According to the third aspect, the method further includes a step of collecting a plurality of communication details for shipment of the purchased product. [0023] According to a fourth aspect, a method for purchasing and enquiring a product and service in offline mode using online resources is disclosed. According to the fourth aspect, the method includes selecting a compact view associated to a plurality of predefined products and a plurality of predefined services displayed over a user interface of a retailer device. The retailer receives a request for a desired product and a desired service from an end user.

[0024] According to the fourth aspect, the method includes transmitting the request of the end user to a network device of a call center executive from the retailer device. The call center executive performs a search in a third party vendor web portal comprising an inventory of products and services for the received request and communicates details of products and services by establishing a voice call with the retailer device.

[0025] According to the fourth aspect, the method includes making an offline payment to the retailer for a purchased product and a purchased service. The retailer transmits payment confirmation along with a contact number of an authenticated data communication device of the end user to the call center executive on receiving the payment.

[0026] According to the fourth aspect, the method includes acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device. The call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.

[0027] According to the fourth aspect, the method further includes a step of transmitting the payment acknowledgment to the third party vendor's web portal regarding desired product purchased by the end user.

[0028] According to a fifth aspect, a method for purchasing and enquiring a product and service in offline mode using online resources is disclosed. According to the fifth aspect, the method includes establishing a voice call with a call center executive for enquiring and purchasing a plurality of products and a plurality of services required by an end user. The call center executive receives a request of the end user corresponding to a desired product and a desired service.

[0029] According to the fifth aspect, the method includes enabling the call center executive to perform a search in a database module comprising an inventory of products and services for the received request. The collected details of the desired product and the desired service informed to the end user by establishing the voice call.

[0030] According to the fifth aspect, the method includes confirming the desired product and desired service by the end user. The call center executive transmits an authentication code of the confirmed product to the authenticated data communication device of the end user.

[0031 ] According to the fifth aspect, the method includes communicating a retailer and furnishing the authentication code to purchase the confirmed product by the end user.

[0032] According to the fifth aspect, the method includes making an offline payment to the retailer for the confirmed product. The retailer transmits payment confirmation to the call center executive on receiving the payment.

[0033] According to the fifth aspect, the method includes acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device. The call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.

[0034] According to a sixth aspect, a method for purchasing and enquiring a product and service in offline mode using online resources is disclosed. According to the sixth aspect, the method includes establishing a voice call with a call center executive for enquiring and purchasing a plurality of products and a plurality of services required by an end user. The call center executive receives a request of the end user corresponding to a desired product and a desired service.

[0035] According to the sixth aspect, the method includes enabling the call center executive to perform a search in a third party vendor's web portal comprising an inventory of products and services for the received request. The collected details of the desired product and the desired service informed to the end user by establishing the voice call.

[0036] According to the sixth aspect, the method includes confirming the desired product and desired service by the end user. The call center executive transmits an authentication code of the confirmed product to the authenticated data communication device of the end user.

[0037] According to the sixth aspect, the method includes communicating a retailer and furnishing the authentication code to purchase the confirmed product by the end user.

[0038] According to the sixth aspect, the method includes making an offline payment to the retailer for the confirmed product. The retailer transmits payment confirmation to the call center executive on receiving the payment.

[0039] According to the sixth aspect, the method includes acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device and to the third party vendor's web portal. The call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.

Brief description of the drawings

[0040] Other objects and advantages of the present invention will become apparent to those skilled in the art upon reading the following detailed description of the preferred embodiments, in conjunction with the accompanying drawings, wherein like reference numerals have been used to designate like elements, and wherein:

[0041] FIG. 1 is a diagram depicting a system for purchasing and enquiring products and services in an offline mode using online resources.

[0042] FIG. 2 is a flow diagram depicting a method for purchasing and enquiring a product and service in offline mode from a network device. [0043] FIG. 3 is a flow diagram depicting a method for purchasing and enquiring a product and service in offline mode from a third party vendor's web portal.

[0044] FIG. 4 is a flow diagram depicting a method for purchasing and enquiring a product and service by the end user in communication with the call center executive.

[0045] FIG. 5 is a flow diagram depicting a method for purchasing and enquiring a product and service by the end user in communication with the call center executive through the third party vendor's web portal.

Detailed description

[0046] It is to be understood that the present disclosure is not limited in its application to the details of construction and the arrangement of components set forth in the following description or illustrated in the drawings. The present disclosure is capable of other embodiments and of being practiced or of being carried out in various ways. Also, it is to be understood that the phraseology and terminology used herein is for the purpose of description and should not be regarded as limiting.

[0047] The use of "including", "comprising" or "having" and variations thereof herein is meant to encompass the items listed thereafter and equivalents thereof as well as additional items. The terms "a" and "an" herein do not denote a limitation of quantity, but rather denote the presence of at least one of the referenced item. Further, the use of terms "first", "second", and "third", and the like, herein do not denote any order, quantity, or importance, but rather are used to distinguish one element from another.

[0048] Referring to FIG.l is a diagram 100 depicting a system for purchasing and enquiring products and services in an offline mode using online resources. According to a non limiting exemplary embodiment of the present invention, the system includes a retailer device 102, retailer authenticated data communication device 104, an end user device 106, a network 108, a network device 110 operated by a call center executive, a product and service enabling server 112 a database module 114 and a third party vendor web portal 116 operated by the call center executive. [0049] In accordance with a non limiting exemplary embodiment of the present invention, the retailer device 102 is configured to display a compact view of the multiple products and the multiple services over its user interface and the retailer is enabled with an authenticated data communication device 104. The end user approaches the retailer for enquiring or purchasing products and the services which may include but not limited to electronic appliances, household appliances, and hotel accommodation booking services, ticket booking services, travel booking services and the like. The retailer is enabled to select the compact view on receiving a request pertaining to a desired product or a desired service from the end user visiting the retailer location and the retailer is also enabled to enter the personalized information of the end user which may include but not limited to a contact number of the authenticated data communication device 106 over the interface of the compact view. After selecting the compact view of the particular product or service over the interface on receiving the end user request, the retailer device 102 transmits the request along with contact number of the authenticated data communication device 106 of the end user and contact number of the retailer's mobile device 104 to the network device 110 of the call center executive through the data communication network 108. The product and service enabling server 112 automatically connects to the retailer device 102 which may include but not limited to mobile phone, smart phone, cell phone, hand held device, a table, a personal computer and the like through the network 108. The network device 110 operated by the call center executive in communication with the product and service enabling server 112 receives the request of the end user regarding the desired product and the desired service. The call center executive authenticates the retailer device and identifies the operating location of the retailer and further initiates a voice call to contact the retailer/end user for collecting further information of the end user based on the received request.

[0050] According to a non limiting exemplary embodiment of the present invention, the data base module 114 in communication with the network device 110 operated by the call center executive and the product and service enabling server 112 is configured to store inventory details which may include but not limited to pricing structures and availability details and other required details of electronic appliances, household appliances, hotel accommodation services and bookings, ticket booking services, travel booking services and the like. The call center executive is enabled to browse the database module 114 to collect information regarding the desired product and desired service requested by the end user. The collected information is transferred/informed to the retailer/end user over the voice call. For example, if the collected information is transferred/informed to the retailer then the retailer is enabled to convey information to the end user. The end user is further enabled to purchase the desired product and desired service by making a cash payment or a card payment or a virtual money payment to the retailer. Further, the retailer transmits a payment confirmation to the call center executive along with personalized information of the end user which may include but not limited the contact details for shipment for the purchased product.

[0051] In accordance with a non limiting exemplary embodiment of the present invention, the call center executive receives the payment confirmation and transmits an authenticated payment receipt including purchase details of the product or service to the retailer device and to the authenticated data communication device 106 of the end user. The call center executive further updates the data base module 114 with the available information regarding inventory details of the multiple products and multiple services. The retailer device further having an access with a printer to print the received payment receipt, which is collected by the end user. Thus the purchased product may be shipped to the end user through multiple ways which may include but not limited to physical delivery, digital delivery, to the contact address provided by the end user and the like.

[0052] According to a non limiting exemplary embodiment of the present invention, the call center executive in communication with the third party vendor's web portal 116 operated by the call center executive is configured to store inventory details which may include but not limited to pricing structures and availability details and other required details of electronic appliances, household appliances, hotel accommodation services and bookings, ticket booking services, travel booking services and the like. In some cases, when the call center executive does not provide the information regarding some of the products and services requested by the end user, the call center executive is further enabled to browse the third party vendor's web portal 116 to collect information regarding the desired product and desired service requested by the end user. The collected information is transferred/informed to the retailer/end user over the voice call. For example, if the collected information is transferred/informed to the retailer then the retailer is enabled to convey information to the end user. The end user is further enabled to purchase the desired product or the desired service by making a cash payment or a card payment or a virtual money payment to the retailer. The retailer then transmits a payment confirmation to the call center executive along with personalized information of the end user which may include but not limited to the contact details for shipment for the purchased product.

[0053] In accordance with a non limiting exemplary embodiment of the present invention, the call center executive receives the payment confirmation and transmits an authenticated payment receipt including purchase details of the product or service to the retailer device and the authenticated data communication device 106 of the end user. The call center executive further transmits the acknowledgement to the third party vendor's web portal 116 regarding purchased product or service by the end user. The third party vendor's web portal 116 is updated with the available information regarding inventory details of the multiple products and multiple services. The retailer device further having an access with a printer to print the received payment receipt, which is collected by the end user. Thus the purchased product may be shipped to the end user through multiple ways which may include but not limited to physical delivery, digital delivery, contact address provided by the end user and the like.

[0054] According to a non limiting exemplary embodiment of the present invention, the end user is enabled to communicate with the call center executive by establishing voice call for enquiring and purchasing the desired product and desired service required by the end user. The call center executive receives the desired request of the end user corresponding to the desired product and desired service along with the personalized information of the end user which may include but not limited to contact number of the authenticated data communication device 106. The data base module 114 in communication with the network device 110 operated by the call center executive and the product and service enabling server 112 is configured to store inventory details which may include but not limited to pricing structures and availability details and other required details of electronic appliances, household appliances, hotel accommodation services and bookings, ticket booking services, travel booking services and the like. The call center executive is enabled to browse the data base module 114 to collect information regarding the desired product and desired service required by the end user. The collected information is transferred/informed to the end user over the voice call. The end user is enabled to confirm the desired product required. The call center executive transmits authentication code of the confirmed product to end user device through a message or electronic mail. The end user is further enabled to communicate the retailer and furnishing the authentication code to purchase the confirmed product. The retailer receives a cash payment or a card payment or a virtual money payment from the end user regarding confirmed product. Further, the retailer transmits a payment confirmation to the call center executive along with personalized information of the end user which may include but not limited the contact details for shipment for the purchased product.

[0055] In accordance with a non limiting exemplary embodiment of the present invention, the call center executive receives the payment confirmation and transmits an authenticated payment receipt including purchase details of the product to the retailer device and to the authenticated data communication device 106 of the end user. The call center executive further updates the data base module 114 with the available information regarding inventory details of the multiple products and multiple services. The retailer device further having an access with a printer to print the received electronic payment receipt, which is collected by the end user. Thus the purchased product may be shipped to the end user through multiple ways which may include but not limited to physical delivery, digital delivery, contact address provided by the end user and the like.

[0056] According to a non limiting exemplary embodiment of the present invention, the end user is enabled to communicate the call center executive by establishing voice call to enquire and purchase the desired product and desired service required. The call center executive receives the request of the end user corresponding to the desired request of the end user along with the personalized information of the end user which may include but not limited contact number of the authenticated data communication device 106. The call center executive in communication with the third party vendor's web portal 116 operated by the call center executive is configured to store inventory details which may include but not limited to pricing structures and availability details and other required details of electronic appliances, household appliances, hotel accommodation services and bookings, ticket booking services, travel booking services and the like. In some cases, when the call center executive does not provide the information regarding some of the products and services requested by the end user, the call center executive is further enabled to browse the third party vendor's web portal 116 to collect information regarding the desired product and desired service requested by the end user.

[0057] In accordance with a non limiting exemplary embodiment of the present invention, the collected information is transferred/informed to the end user over the voice call. The end user is enabled to confirm the desired product required. The call center executive transmits authentication code of the confirmed product to end user device through a message or electronic mail. The end user is further enabled to communicate the retailer and furnishing the authentication code to purchase the confirmed product. The retailer receives a cash payment or a card payment or a virtual money payment from the end user regarding confirmed product. Further, the retailer transmits a payment confirmation to the call center executive along with personalized information of the end user which may include but not limited the contact details for shipment for the purchased product.

[0058] According to a non limiting exemplary embodiment of the present invention, the call center executive receives the payment confirmation and transmits an authenticated payment receipt including purchase details of the product or service to the retailer device and the authenticated data communication device 106 of the end user. The call center executive further transmits the acknowledgement to the vendor of the third party web portal 116 regarding purchased product or service by the end user further the third party vendor's web portal 116 is updated with the available information regarding inventory details of the multiple products and multiple services. Thus the purchased product may be shipped to the end user through multiple ways which may include but not limited to physical delivery, digital delivery, contact address provided by the end user and the like.

[0059] In accordance with a non limiting exemplary embodiment of the present invention, considering a scenario where an end user wants to book a bus ticket the retailer is configured to select a compact view of the products or services on the retailer device. The compact view of the products and services displayed over the retailer device may include but not limited to a thumbnail of a bus or image of a bus. The retailer is enabled to select the thumbnail or an image of the bus on the retailer device which then transmits the request to the call center executive through the data communication network.

[0060] Referring to FIG. 2 is a flow diagram 200 depicting a method for purchasing and enquiring a product and service in offline mode from a network device. According to a non limiting exemplary embodiment of the present invention, the method starts at step 202 wherein the retailer receives the desired request from the end user regarding the desired product and the desired service. At step 204 the retailer is enabled to select the compact view displayed over the user interface of the retailer device corresponding to the desired request of the end user. Next at step 206 the desired request selected by the end user is transmitted from the retailer device to the network device of the call center executive. At step 208 the call center executive receives the desired request of the end user from the retailer device and establishes the voice call with the retailer to collect more information regarding the end user based on the received request at step 210.

[0061 ] In accordance with a non limiting exemplary embodiment of the present invention, at step 212 the call center executive is enabled to browse the database module to collect information regarding the desired product and desired service requested by the end user. At step 214 the collected information is transmitted/informed to the retailer over the voice call by the call center executive and conveyed to the end user at step 216. Next at step 218 the end user is enabled to purchase the desired product or the desired service by making cash payment/card payment/virtual money payment to the retailer. At step 220 after receiving the payment from the end user the retailer transmits the payment confirmation to the call center executive. Next at step 222 the call center executive receives the payment confirmation from the retailer device and transmits the payment receipt to the retailer device on purchasing the desired product or desired service for the end user by the call center executive at step 224. At step 226 the retailer device having an access with the printer to print the received payment receipt and the printed payment receipt is collected by the end user or transmits a message or electronic mail to the end user. Further, the call center executive ships the purchased product or purchased service to the end user through the physical delivery/digital delivery or to the contact address provided by the end user at step 228.

[0062] According to a non limiting exemplary embodiment of the present invention, at step 208 the call center executive receives the desired request of the end user from the retailer device and establishes the voice call with the end user to collect more information based on the received request at step 230. At step 232 the call center executive is enabled to browse the database module to collect information regarding the desired product and desired service requested by the end user. At step 234 the collected information is transmitted/informed to the end user over the voice call by the call center executive. Next at step 236 the end user is enabled to purchase the desired product and the desired service by making cash payment/card payment/virtual money payment to the retailer. At step 238 after receiving the payment from the end user the retailer transmits the payment confirmation to the call center executive. Next at step 240 the call center executive receives the payment confirmation from the retailer device and the payment receipt is transmitted as a message/electronic mail and as a printed receipt to the end user device and to the retailer's mobile device at step 242. Further, the call center executive ships the purchased product or purchased service to the end user through the physical delivery/digital delivery/to the contact address provided by the end user at step 244.

[0063] Referring to FIG. 3 is a flow diagram 300 depicting a method for purchasing and enquiring a product and service in offline mode from a third party vendor's web portal. In accordance with a non limiting exemplary embodiment of the present invention, the method starts at step 302 wherein the retailer receives the desired request from the end user regarding the desired product and the desired service. At step 304 the retailer is enabled to select the compact view displayed over the user interface of the retailer device corresponding to the desired request of the end user. Next at step 306 the desired request of the end user is transmitted from the retailer device to the network device operated by the call center executive. At step 308 the call center executive receives the desired request of the end user from the retailer device and establishes the voice call with the retailer to collect more information regarding the end user based on the received request at step 310. Then the call center executive is enabled to browse the database module to collect information regarding the desired product and desired service requested by the end user at step 312.

[0064] According to a non limiting exemplary embodiment of the present invention, at step 314 the call center executive identifies that there is no information regarding the desired product and the desired service requested by the end user. Then at step 316 the call center executive search's for the desired request of the end user in the third party vendor's web portal. Further at step 318 the call center executive is enabled to browse the third party vendor's web portal for collecting the information regarding the desired product and the desired service requested by the end user. At step 320 the collected information is transmitted/informed to the retailer over the voice call by the call center executive and conveyed to the end user at step 322. Then at step 324 the end user is enabled to purchase the desired product and the desired service by making cash payment/card payment/virtual money payment to the retailer. Next at step 326 after receiving the payment from the end user, the retailer transmits the payment confirmation to the call center executive. At step 328 the call center executive receives the payment confirmation from the retailer device. Further at step 330 transmitting payment receipt to the retailer device and transmitting a payment confirmation to the third party vendor's web portal on purchasing the desired product or desired service for the end user by the call center executive. At step 332 the retailer device having an access with the printer to print the received payment receipt and the printed payment receipt is collected by the end user or transmits a message or electronic mail to the end user device. Thus, at step 334 the call center executive ships the purchased product or purchased service to the end user through the physical delivery/digital delivery or to the contact address provided by the end user.

[0065] In accordance with a non limiting exemplary embodiment of the present invention, At step 308 the call center executive receives the desired request of the end user from the retailer device and establishes the voice call with the end user to collect more information based on the received request at step 336. Then the call center executive is enabled to browse the database module to collect information regarding the desired product and desired service requested by the end user at step 338. At step 340 the call center executive identifies that there is no information regarding the desired product and the desired service requested by the end user. Then at step 342 the call center executive search's for the desired request of the end user in the third party vendor's web portal. Further at step 344 the call center executive is enabled to browse the third party vendor's web portal for collecting the information regarding the desired product and the desired service requested by the end user. At step 346 the collected information is transmitted/informed to the end user over the voice call by the call center executive. Then at step 348 the end user is enabled to purchase the desired product and the desired service by making cash payment/card payment/virtual money payment to the retailer. Next at step 350 after receiving the payment from the end user, the retailer transmits the payment confirmation to the call center executive. At step 352 the call center executive receives the payment confirmation from the retailer device and transmits the payment receipt as a message/electronic mail and as a printed receipt to the end user device and to the retailer's mobile device at step 354. Thus, at step 356 the call center executive ships the purchased product or purchased service to the end user through the physical delivery/digital delivery or to the contact address provided by the end user.

[0066] Referring to FIG. 4 is a flow diagram 400 depicting a method for purchasing and enquiring a product and service by the end user in communication with the call center executive. According to a non limiting exemplary embodiment of the present invention, the end user is enabled to communicate with the call center executive by establishing voice call for enquiring and purchasing the desired products and desired services required by the end user at step 402. At step 404 the call center executive receives the request of the end user corresponding to the desired request of the end user. Further at step 406 the call center executive is enabled to browse the data base module for collecting information corresponding to the desired product and desired service required by the end user. The collected information is informed to the end user over the voice call by the call center executive at step 408. At step 410 the end user is enabled to confirm the desired product or desired service and receives authentication code of the confirmed product from the call center executive through message or electronic mail at step 412. Further at step 414 the end user communicates with the retailer and furnishing the authentication code to purchase the confirmed product and the retailer receives cash payment/card payment/virtual money payment from the end user at step 416. At step 418 the call center executive is enabled to receive the payment confirmation from the retailer. Further at step 420 the call center executive transmits the payment receipt to the retailer device on purchasing the desired product or desired service for the end user by the call center executive. At step 422 the retailer device having an access with the printer to print the received payment receipt and the printed payment receipt is collected by the end user or transmits a message or electronic mail to the end user device. Thus, at step 424 the call center executive ships the purchased product or purchased service to the end user through the physical delivery/digital delivery or to the contact address provided by the end user.

[0067] In accordance with a non limiting exemplary embodiment of the present invention, at step 418 the call center executive is enabled to receive the payment confirmation from the retailer. At step 426 the call center executive transmits the payment receipt as a message/electronic mail and as a printed receipt to the end user device and to the retailer's mobile device. Thus, at step 424 the purchased product is shipped to the end user by the call center executive through the physical delivery/digital delivery or to the contact address provided by the end user.

[0068] Referring to FIG. 5 is a flow diagram 500 depicting a method for purchasing and enquiring a product and service by the end user in communication with the call center executive through the third party vendor's web portal. According to a non limiting exemplary embodiment of the present invention, at step 502 the end user is enabled to communicate with the call center executive by establishing voice call for enquiring and purchasing the desired products and desired services required by the end user. At step 504 the call center executive receives the request of the end user corresponding to the desired request of the end user. Further at step 506 the call center executive is enabled to browse the data base module for collecting information corresponding to the desired product and desired service requested by the end user. At step 508 the call center executive identifies that there is no information regarding the desired product and the desired service requested by the end user. Then at step 510 the call center executive search's for the desired request of the end user in the third party vendor's web portal. Further at step 512 the call center executive is enabled to browse the third party vendor's web portal for collecting the information regarding the desired product and the desired service requested by the end user. At step 514 the collected information is transmitted/informed to the end user over the voice call by the call center executive. At step 516 the end user is enabled to confirm the desired product and receives authentication code of the confirmed product from the call center executive through a message or electronic mail at step 518. Further at step 520 the end user communicates with the retailer and furnishing the authentication code to purchase the confirmed product and the retailer receives cash payment/card payment/virtual money payment from the end user at step 522. At step 524 the call center executive is enabled to receive the payment confirmation from the retailer. Further at step 526 transmitting payment receipt to the retailer device and transmitting an payment confirmation to the third party vendor's web portal on purchasing the desired product or desired service for the end user by the call center executive. At step 528 the retailer device having an access with the printer to print the received payment receipt and the printed payment receipt is collected by the end user or transmits a message or electronic mail to the end user device. Thus, at step 530 the call center executive ships the purchased product or purchased service to the end user through the physical delivery/digital delivery or to the contact address provided by the end user.

[0069] In accordance with a non limiting exemplary embodiment of the present invention, at step 524 the call center executive is enabled to receive the payment confirmation from the retailer. At step 532 the call center executive transmits the payment receipt as a message/electronic mail and as a printed receipt to the end user device and to the retailer's mobile device. Thus, at step 534 the purchased product is shipped to the end user by the call center executive through the physical delivery/digital delivery or to the contact address provided by the end user.

[0070] Also, those skilled in the art can appreciate from the foregoing description that the present invention can be implemented in the variety of forms. Therefore, while the embodiments of this invention have been described in connection with particular examples thereof, the true scope of the embodiments of the invention should not be so limited since other modifications will be apparent to the skilled practitioner upon a study of the drawings and following claims.

Claims

CLAIMS What is claimed is

1. A system for purchasing and enquiring a product and service in offline mode using online resources, the system comprising: a retailer device configured to display a compact view associated to a plurality of predefined products and a plurality of predefined services over a user interface, whereby the retailer selects the compact view on receiving a request for a desired product and a desired service from an end user; a product and service enabling server in communication with the retailer device configured to enable a communication between the retailer and a call center executive on authenticating the retailer device; a network device operated by the call center executive in communication with the product and service enabling server for receiving the request of the end user, whereby the call center executive collects further information of the end user from the retailer enabling the end user to purchase the desired product and to avail the desired service; and a database module in communication with the network device and the product and service enabling server configured to store an inventory of the plurality of products, the plurality of services, a plurality of authenticating details of the retailer, and a plurality of purchase details of the end user, a plurality of enquiry details of the end user, and a plurality of transaction details of the retailer.

2. The system of claim 1 further comprises a printer for printing the receipt corresponding to the desired product and the desired service purchased by the end user.

3. The system of claim 1, wherein the retailer device comprises at least one of: a mobile phone; a smart phone; a cell phone; a hand held device; a tablet; and a personal computer.

4. The system of claim 1, wherein the retailer device comprising a touch sensitive user interface to select the compact view.

5. The system of claim 1, wherein the end user submits a manual request to the retailer for purchasing the desired product and the desired service.

6. A system for purchasing and enquiring a product and service in offline mode using online resources, the system comprising:

a retailer device configured to display a compact view associated to a plurality of predefined products and a plurality of predefined services over a user interface, whereby the retailer selects the compact view on receiving a request for a desired product and a desired service from an end user; a product and service enabling server in communication with the retailer device configured to enable a communication between the retailer and a call center executive on authenticating the retailer device; a network device operated by the call center executive in communication with the product and service enabling server for receiving the request of the end user, whereby the call center executive collects further information of the end user from the retailer enabling the end user to purchase the desired product and to avail the desired service; and a third party vendor's web portal enabling the call center executive to purchase the desired product and to avail the desired service requested by the end user.

7. The system of claim 6, wherein the network device of the call center executive in communication with the retailer device receives the end user's request for a desired product and a desired service.

8. A method for purchasing and enquiring a product and service in offline mode using online resources, the method comprising: selecting a compact view associated to a plurality of predefined products and a plurality of predefined services displayed over a user interface of a retailer device, whereby the retailer receives a request for a desired product and a desired service from an end user; transmitting the request of the end user to a network device of a call center executive from the retailer device, whereby the call center executive performs a search in a database module comprising an inventory of products and services for the received request and communicates details of products and services by establishing a voice call with the retailer device; making an offline payment to the retailer for a purchased product and a purchased service, whereby the retailer transmits payment confirmation along with a contact number of an authenticated data communication device of the end user to the call center executive on receiving the payment; and acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device, whereby the call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.

9. The method of claim 8 comprising a step of collecting a plurality of communication details for shipment of the purchased product.

10. A method for purchasing and enquiring a product and service in offline mode using online resources, the method comprising: selecting a compact view associated to a plurality of predefined products and a plurality of predefined services displayed over a user interface of a retailer device, whereby the retailer receives a request for a desired product and a desired service from an end user; transmitting the request of the end user to a network device of a call center executive from the retailer device, whereby the call center executive performs a search in a third party vendor's web portal comprising an inventory of products and services for the received request and communicates details of products and services by establishing a voice call with the retailer device; making an offline payment to the retailer for a purchased product and a purchased service, whereby the retailer transmits payment confirmation along with a contact number of an authenticated data communication device of the end user to the call center executive on receiving the payment; and acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device whereby the call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.

11. The method of claim 10 comprising a step of transmitting the payment acknowledgment to the third party vendor's web portal regarding desired product purchased by the end user.

12. A method for purchasing and enquiring a product and service in offline mode using online resources, the method comprising: establishing a voice call with a call center executive for enquiring and purchasing a plurality of products and a plurality of services required by an end user, whereby the call center executive receives a request of the end user corresponding to a desired product and a desired service; enabling the call center executive to perform a search in a database module comprising an inventory of products and services for the received request, whereby the collected details of the desired product and the desired service informed to the end user by establishing the voice call; confirming the desired product and desired service by the end user, whereby the call center executive transmits an authentication code of the confirmed product to the authenticated data communication device of the end user; communicating a retailer and furnishing the authentication code to purchase the confirmed product by the end user; making an offline payment to the retailer for the confirmed product, whereby the retailer transmits payment confirmation to the call center executive on receiving the payment; and acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device, whereby the call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.

13. A method for purchasing and enquiring a product and service in offline mode using online resources, the method comprising: establishing a voice call with a call center executive for enquiring and purchasing a plurality of products and a plurality of services required by an end user, whereby the call center executive receives a request of the end user corresponding to a desired product and a desired service; enabling the call center executive to perform a search in a third party vendor's web portal comprising an inventory of products and services for the received request, whereby the collected details of the desired product and the desired service informed to the end user by establishing the voice call; confirming the desired product and desired service by the end user, whereby the call center executive transmits an authentication code of the confirmed product to the authenticated data communication device of the end user; communicating a retailer and furnishing the authentication code to purchase the confirmed product by the end user; making an offline payment to the retailer for the confirmed product, whereby the retailer transmits payment confirmation to the call center executive on receiving the payment; and acknowledging the payment received from the retailer and transmitting an authenticated electronic payment receipt comprising purchase details of the product by the call center executive to the retailer device and to third party vendor's web portal, whereby the call center executive transmits the electronic payment receipt to the authenticated data communication device of the end user.