WO2014019365A1 - Help system and help method therefor - Google Patents
Help system and help method therefor Download PDFInfo
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- WO2014019365A1 WO2014019365A1 PCT/CN2013/072719 CN2013072719W WO2014019365A1 WO 2014019365 A1 WO2014019365 A1 WO 2014019365A1 CN 2013072719 W CN2013072719 W CN 2013072719W WO 2014019365 A1 WO2014019365 A1 WO 2014019365A1
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- WIPO (PCT)
- Prior art keywords
- help
- information
- help information
- mobile terminal
- server
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
- H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
- H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
Definitions
- the present invention relates to the field of mobile communications, and in particular, to a help system and a help-seeking method thereof.
- an object of the present invention is to provide a help-seeking system and a help-seeking method thereof, which solves the problem that the prior art cannot quickly seek help through a mobile terminal, so that the mobile terminal user can quickly and efficiently obtain help through the mobile terminal.
- the present invention provides a help system including a mobile terminal and a server.
- the mobile terminal includes a help module for the user to send help information through the mobile terminal.
- the server includes: a receiving module, configured to receive help information sent by the mobile terminal; and a forwarding module, configured to forward the help information according to the content of the help information.
- the help assistance module preferentially issues text information when the help information includes text information.
- the forwarding module is further configured to: forward the help information to a mobile terminal user within a specific location range according to the location information included in the help information.
- the forwarding module is further configured to: forward the help information to the corresponding organization according to the type of help.
- the server further includes a sorting module configured to sort the help information according to the location information included in the help information.
- the server further includes a query module, configured to return the help information of the attention area in response to the received query request.
- system further comprises a query means for querying the help information of the region of interest through the server.
- the present invention further provides a help-seeking method for a help system including a mobile terminal and a server, the method comprising:
- the server receives the help information sent by the mobile terminal
- a forwarding step the server forwarding the help information according to the content of the help information after receiving the help information.
- the mobile terminal preferentially transmits the text information.
- the forwarding step includes: forwarding the help information to a mobile terminal user within a specific location range according to the location information included in the help information. .
- the forwarding step includes: forwarding the help information to a corresponding institution according to a help type.
- the method further includes the collating step of: collating the help information according to the location information included in the help information.
- the method further includes a query step of querying the help information of the attention area by the server.
- the present invention provides a help-seeking system and a help-seeking method thereof, so that a mobile terminal user can quickly and effectively obtain help through a mobile terminal, which greatly shortens the time for help and satisfies the needs of the user.
- FIG. 2 is a block diagram of a help system in accordance with an embodiment of the present invention.
- FIG. 1 is a flow chart of a help-seeking method according to an embodiment of the present invention, which is specifically as follows:
- Step S10 The user sends the help information through the mobile terminal, and the help information is received by the corresponding server.
- Mobile terminals include, but are not limited to, mobile phones, tablets, and the like.
- the help information may include text information, picture information, sound information, video information, geographical location information, and the like, and the present invention is not limited thereto. However, when there are many types of information and the network needs to be sent in segments, the text information and geographical location information are sent preferentially.
- a help template can be automatically formed on the mobile terminal, and the user can select and/or fill in the appropriate information. For example, a fire alarm, a lost road, a flood, and the like can be selected. In the fire, an environment such as a building, a bungalow, or a field can be selected. The above is merely an example, and the present invention is not limited thereto.
- Step S20 After receiving the help information, the server forwards the content according to the help information.
- the server forwards the fire help information to the fire protection system, forwards the police help information to the public security system, and the like, and the present invention is not limited thereto.
- the server will sort the help information according to the geographical location information, for example, the help information belongs to the D village of the C county of the province A, and the help information is forwarded to the geographic location when the help information is sent. In a specific range of locations, for example, the help information is forwarded to within five kilometers of the geographic location at which the help information is sent. The masses in the vicinity of the user who issued the help information can also help the user.
- the help information can be divided into different priorities according to the type of information included. For example, the priority of the help information including the video information is higher than the priority of the help information that does not include the video information. In the help information that does not include the video information, the priority of the help information including the picture information, the sound information, and the like is higher than the priority of the help information including only the text information. Priority-high help information will be forwarded preferentially, priority The same help information can be forwarded according to the sending time or the receiving time. For example, the help information with the early sending time is preferentially forwarded or the help information with the early receiving time is preferentially forwarded. Note that the above is merely an example, and the present invention is not limited thereto;
- Step S30 querying the help information of the attention area by using the server.
- the user can send a query request for the region of interest through the query device.
- the server returns the help information of the attention area after receiving the query request.
- the server has compiled the help information according to the administrative area, and can directly query all the help information of the D village of the C city of the province A, so that the fire, the public security, and the like can quickly query the help information directly through the server.
- the server has compiled the help information according to the administrative area, and can directly query all the help information of the D village of the C city of the province A, so that the fire, the public security, and the like can quickly query the help information directly through the server.
- the help system 200 includes a mobile terminal 210 and a server 220, in accordance with an embodiment of the present invention.
- the help system 200 may further include a query device 230.
- the mobile terminal 210 includes a help module 211 for issuing help information.
- Mobile terminals include, but are not limited to, mobile phones, tablets, and the like.
- the help information may include text information, picture information, sound information, video information, geographical location information, and the like, and the present invention is not limited thereto. When there are many types of information and the network needs to be sent in segments, the text information and the geographical location information are preferentially transmitted.
- a help template can be automatically formed on the help module 211 of the mobile terminal, and the user can select and/or fill in appropriate information, for example, fire, lost, flood, etc., and can select a building, a bungalow, a field, etc. in a fire.
- the server 220 includes a receiving module 221 and a forwarding module 222.
- the receiving module 221 is configured to receive help information.
- the forwarding module 222 is configured to forward the help information according to the content of the help information. For example, the fire help information is forwarded to the fire protection system, and the police help information is forwarded to the public security system, etc., and the present invention is not limited thereto.
- the forwarding module 222 will sort the help information according to the geographical location information. For example, the help information belongs to the D village of the C county of the A province B, and the help information is forwarded to the help information. In a specific range of the geographical location, for example, the help information is forwarded to within five kilometers of the geographic location at which the help information is issued, so that the nearby masses of the user who issued the help information can also assist the user.
- the server 220 further includes a query module 223.
- the querying device 230 is configured to query the help information of the region of interest through the server.
- the query module 223 returns the help information of the region of interest in response to the received query request.
- the server has been organized according to the administrative area, you can directly check All the help information of the village D in the C city of the B city of the province A is inquired, so that the firefighting, the public security, and the like can quickly inquire the help information directly through the server.
- the above is merely an example, and the present invention is not limited thereto.
Abstract
Provided is a help system, comprising a mobile terminal and a server. The mobile terminal comprises a help module used for sending help information, and the server comprises a receiving module used for receiving help information and a forwarding module used for forwarding the help information according to the content of the help information. The help system and the help method therefor provided in the present invention enable a mobile terminal user to get help quickly and effectively through a mobile terminal, thereby shortening the help time greatly and meeting the requirements of the user.
Description
求助系统及其求助方法 技术领域 Help system and its help method
本发明涉及移动通信领域， 尤其涉及一种求助系统及其求助方法。 The present invention relates to the field of mobile communications, and in particular, to a help system and a help-seeking method thereof.
背景技术 Background technique
目前， 诸如手机、 平板电脑等的移动终端普及率大大提到， 很多人都有至 少一个移动终端， 而且随着移动通信网络越来越发达， 用户可以随时随地通过 移动终端访问网络。 但是， 现在缺少一种系统能够帮助用户通过移动终端快速 求助并获得有效的帮助。 At present, the popularity of mobile terminals such as mobile phones and tablets has been greatly mentioned. Many people have at least one mobile terminal, and as mobile communication networks become more developed, users can access the network through mobile terminals anytime and anywhere. However, there is currently a lack of a system that can help users quickly get help and get effective help through their mobile devices.
发明内容 Summary of the invention
有鉴于此， 本发明的目的是提供一种求助系统及其求助方法， 解决现有技 术中无法快速地通过移动终端求助的问题， 从而使移动终端用户可以快速有效 地通过移动终端获得帮助。 总之， 本发明提供了一种求助系统， 包括移动终端和服务器。 所述移动终 端包括求助模块， 用于用户通过移动终端发出求助信息。 所述服务器包括： 接 收模块， 用于接收移动终端发送的求助信息； 以及转发模块， 用于根据所述求 助信息的内容来转发所述求助信息。 In view of this, an object of the present invention is to provide a help-seeking system and a help-seeking method thereof, which solves the problem that the prior art cannot quickly seek help through a mobile terminal, so that the mobile terminal user can quickly and efficiently obtain help through the mobile terminal. In summary, the present invention provides a help system including a mobile terminal and a server. The mobile terminal includes a help module for the user to send help information through the mobile terminal. The server includes: a receiving module, configured to receive help information sent by the mobile terminal; and a forwarding module, configured to forward the help information according to the content of the help information.
根据上述的系统， 其中， 当所述求助信息包括文本信息时， 所述求助模块 优先发出文本信息。 According to the above system, wherein the help assistance module preferentially issues text information when the help information includes text information.
根据上述的系统， 其中， 所述转发模块进一步配置为： 根据所述求助信息 中包含的位置信息， 将所述求助信息转发到特定位置范围内的移动终端用户。 According to the above system, the forwarding module is further configured to: forward the help information to a mobile terminal user within a specific location range according to the location information included in the help information.
根据上述的系统， 其中， 所述转发模块进一步配置为： 根据求助类型将所 述求助信息转发到对应机构。 According to the above system, the forwarding module is further configured to: forward the help information to the corresponding organization according to the type of help.
根据上述的系统， 其中， 所述服务器进一步包括整理模块， 用于根据求助 信息中包含的位置信息整理求助信息。
根据上述的系统， 其中， 所述服务器还包括查询模块， 用于响应于接收的 查询请求， 返回关注区域的求助信息。 According to the above system, the server further includes a sorting module configured to sort the help information according to the location information included in the help information. According to the above system, the server further includes a query module, configured to return the help information of the attention area in response to the received query request.
根据上述的系统， 其中， 所述系统进一步包括查询装置， 其通过所述服务 器查询关注区域的求助信息。 According to the above system, wherein the system further comprises a query means for querying the help information of the region of interest through the server.
为了更好地实现上述目的， 本发明还提供了一种求助方法， 用于包括移动 终端、 服务器的求助系统， 所述方法包括： In order to achieve the above objective, the present invention further provides a help-seeking method for a help system including a mobile terminal and a server, the method comprising:
接收请求步骤， 服务器接收移动终端发送的求助信息； Receiving the request step, the server receives the help information sent by the mobile terminal;
转发步骤， 所述服务器在接收所述求助信息后根据所述求助信息的内容转 发所述求助信息。 And a forwarding step, the server forwarding the help information according to the content of the help information after receiving the help information.
根据上述的方法， 其中， 当所述求助信息包括文本信息时， 移动终端优先 发送文本信息。 According to the above method, wherein when the help information includes text information, the mobile terminal preferentially transmits the text information.
根据上述的方法， 其中， 所述转发步骤包括： 根据所述求助信息中包含的 位置信息将所述求助信息转发到特定位置范围内的移动终端用户。。 According to the above method, the forwarding step includes: forwarding the help information to a mobile terminal user within a specific location range according to the location information included in the help information. .
根据上述的方法， 其中， 所述转发步骤包括： 根据求助类型将所述求助信 息转发到对应机构。 According to the above method, the forwarding step includes: forwarding the help information to a corresponding institution according to a help type.
根据上述的方法， 其中， 所述方法还包括整理步骤： 根据求助信息中包含 的位置信息整理求助信息。 According to the above method, the method further includes the collating step of: collating the help information according to the location information included in the help information.
根据上述的方法， 其中， 所述方法还包括查询步骤， 通过所述服务器查询 关注区域的求助信息。 According to the above method, the method further includes a query step of querying the help information of the attention area by the server.
综上所述， 本发明提供了一种求助系统及其求助方法， 使移动终端用户能 够通过移动终端快速有效地获得帮助， 大大缩短了求助时间， 满足了用户的需 要。 附图说明 In summary, the present invention provides a help-seeking system and a help-seeking method thereof, so that a mobile terminal user can quickly and effectively obtain help through a mobile terminal, which greatly shortens the time for help and satisfies the needs of the user. DRAWINGS
为了更清楚地说明本发明实施例的技术方案， 下面将参考附图对实施例进 行介绍。 显然， 下面描述的实施例仅仅是本发明的一些实施例， 对于本领域内 普通技术人员来说， 在不付出创造性劳动的前提下， 还可以根据这些实施例获 得其他的实施例。 在附图中：
图 1是根据本发明实施例的求助方法的流程图; In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the embodiments will be described below with reference to the accompanying drawings. It is apparent that the embodiments described below are merely some embodiments of the present invention, and other embodiments may be obtained by those skilled in the art without departing from the scope of the invention. In the drawing: 1 is a flow chart of a method of assistance according to an embodiment of the present invention;
图 2是根据本发明实施例的求助系统的框图。 2 is a block diagram of a help system in accordance with an embodiment of the present invention.
具体实施方式 detailed description
为了使本发明实施例的目的、 技术方案和优点更加清楚明白， 下面结合附 图对发明实施例做进一步详细说明。 在此， 本发明的示意性实施例及其说明用 于解释本发明， 但并不作为对本发明的限定。 In order to make the objects, the technical solutions and the advantages of the embodiments of the present invention more clearly, the embodiments of the invention are further described in detail below with reference to the accompanying drawings. The illustrative embodiments of the invention and the description thereof are intended to be illustrative of the invention, and are not intended to limit the invention.
图 1是根据本发明实施例的求助方法流程图， 具体如下： FIG. 1 is a flow chart of a help-seeking method according to an embodiment of the present invention, which is specifically as follows:
步骤 S10, 用户通过移动终端发出求助信息， 该求助信息被对应的服务器 接收。 移动终端包括但不限于手机、 平板电脑等。 求助信息可以包括文本信息、 图片信息、 声音信息、 视频信息、 地理位置信息等， 本发明不限于此。 但是当 信息类型较多并且网络繁忙需要分段发送时， 优先发送文本信息和地理位置信 息。 另外， 在移动终端上还可以自动形成求助模板， 用户选择和 /或填入适当信 息即可。 比如可以选择火警、 迷路、 洪水等求助类型， 在火警中可以选择楼房、 平房、 野外等环境， 上述仅仅用于示例， 本发明不限于此。 Step S10: The user sends the help information through the mobile terminal, and the help information is received by the corresponding server. Mobile terminals include, but are not limited to, mobile phones, tablets, and the like. The help information may include text information, picture information, sound information, video information, geographical location information, and the like, and the present invention is not limited thereto. However, when there are many types of information and the network needs to be sent in segments, the text information and geographical location information are sent preferentially. In addition, a help template can be automatically formed on the mobile terminal, and the user can select and/or fill in the appropriate information. For example, a fire alarm, a lost road, a flood, and the like can be selected. In the fire, an environment such as a building, a bungalow, or a field can be selected. The above is merely an example, and the present invention is not limited thereto.
步骤 S20, 服务器接收求助信息后将根据求助信息的内容进行转发。 例如 服务器将火警求助信息转发给消防系统， 将匪警求助信息转发给公安系统等， 本发明不限于此。 当求助信息包括地理位置信息时， 服务器将根据地理位置信 息对求助信息进行整理， 例如， 该求助信息属于 A省 B市 C县 D村等， 同时 将该求助信息转发到求助信息发出时的地理位置的特定范围的区域中， 例如将 该求助信息转发到求助信息发出时的地理位置的五公里范围内。 这样发出求助 信息的用户附近的群众也可以帮助该用户。 以上仅仅用于示例， 本发明不限于 此。 另外， 根据包括的信息类型可以将求助信息分为不同优先级。 例如， 包括 视频信息的求助信息优先级高于不包括视频信息的求助信息优先级。 在不包括 视频信息的求助信息中， 包括图片信息、 声音信息等的求助信息优先级高于仅 包括文本信息的求助信息优先级。 优先级高的求助信息将被优先转发， 优先级
相同的求助信息可以根据发送时间或接收时间来进行转发， 例如发送时间早的 求助信息优先转发或接收时间早的求助信息优先转发。注意以上仅仅用于示例， 本发明不限于此； Step S20: After receiving the help information, the server forwards the content according to the help information. For example, the server forwards the fire help information to the fire protection system, forwards the police help information to the public security system, and the like, and the present invention is not limited thereto. When the help information includes the geographical location information, the server will sort the help information according to the geographical location information, for example, the help information belongs to the D village of the C county of the province A, and the help information is forwarded to the geographic location when the help information is sent. In a specific range of locations, for example, the help information is forwarded to within five kilometers of the geographic location at which the help information is sent. The masses in the vicinity of the user who issued the help information can also help the user. The above is merely an example, and the present invention is not limited thereto. In addition, the help information can be divided into different priorities according to the type of information included. For example, the priority of the help information including the video information is higher than the priority of the help information that does not include the video information. In the help information that does not include the video information, the priority of the help information including the picture information, the sound information, and the like is higher than the priority of the help information including only the text information. Priority-high help information will be forwarded preferentially, priority The same help information can be forwarded according to the sending time or the receiving time. For example, the help information with the early sending time is preferentially forwarded or the help information with the early receiving time is preferentially forwarded. Note that the above is merely an example, and the present invention is not limited thereto;
步骤 S30, 通过服务器查询关注区域的求助信息。 具体地， 用户可以通过 查询装置发送针对关注区域的查询请求。 服务器接收到查询请求后返回关注区 域的求助信息。 例如， 服务器已经按照行政区域整理求助信息， 可以直接查询 A省 B市 C县 D村的全部求助信息，这样消防、公安等就可以直接通过服务器 快速查询求助信息， 以上仅仅用于示例， 本发明不限于此。 Step S30, querying the help information of the attention area by using the server. Specifically, the user can send a query request for the region of interest through the query device. The server returns the help information of the attention area after receiving the query request. For example, the server has compiled the help information according to the administrative area, and can directly query all the help information of the D village of the C city of the province A, so that the fire, the public security, and the like can quickly query the help information directly through the server. The above is merely an example, the present invention Not limited to this.
图 2是根据本发明实施例的求助系统框图， 其中求助系统 200包括移动终 端 210、 服务器 220。 可选地， 该求助系统 200还可以包括查询装置 230。 移动 终端 210包括求助模块 211 , 用于发出求助信息。 移动终端包括但不限于手机、 平板电脑等。 求助信息可以包括文本信息、 图片信息、 声音信息、 视频信息、 地理位置信息等， 本发明不限于此。 当信息类型较多并且网络繁忙需要分段发 送时， 优先发送文本信息和地理位置信息。 另外， 在移动终端的求助模块 211 上还可以自动形成求助模板， 用户选择和 /或填入适当信息即可， 比如可以选择 火警、 迷路、 洪水等， 在火警中可以选择楼房、 平房、 野外等， 上述仅仅用于 示例， 本发明不限于此。 服务器 220包括接收模块 221和转发模块 222。 接收 模块 221用于接收求助信息。 转发模块 222用于根据求助信息的内容转发求助 信息。 例如将火警求助信息转发给消防系统， 将匪警求助信息转发给公安系统 等， 本发明不限于此。 当求助信息包括地理位置信息时， 转发模块 222将根据 地理位置信息对求助信息进行整理， 例如， 该求助信息属于 A省 B市 C县 D 村等，同时将该求助信息转发到求助信息发出时地理位置的特定范围的区域中， 例如将该求助信息转发到求助信息发出时地理位置的五公里范围内， 这样发出 求助信息的用户的附近群众也可以帮助该用户。 以上仅仅用于示例， 本发明不 限于此。 可选地， 服务器 220还包括查询模块 223。 查询装置 230用于通过服 务器查询关注区域的求助信息。 查询模块 223响应于接收到的查询请求， 返回 关注区域的求助信息。 例如， 服务器已经按照行政区域进行整理， 可以直接查
询 A省 B市 C县 D村的全部求助信息， 这样消防、 公安等就可以直接通过服 务器快速查询求助信息， 以上仅仅用于示例， 本发明不限于此。 2 is a block diagram of a help system in which the help system 200 includes a mobile terminal 210 and a server 220, in accordance with an embodiment of the present invention. Optionally, the help system 200 may further include a query device 230. The mobile terminal 210 includes a help module 211 for issuing help information. Mobile terminals include, but are not limited to, mobile phones, tablets, and the like. The help information may include text information, picture information, sound information, video information, geographical location information, and the like, and the present invention is not limited thereto. When there are many types of information and the network needs to be sent in segments, the text information and the geographical location information are preferentially transmitted. In addition, a help template can be automatically formed on the help module 211 of the mobile terminal, and the user can select and/or fill in appropriate information, for example, fire, lost, flood, etc., and can select a building, a bungalow, a field, etc. in a fire. The above is merely an example, and the present invention is not limited thereto. The server 220 includes a receiving module 221 and a forwarding module 222. The receiving module 221 is configured to receive help information. The forwarding module 222 is configured to forward the help information according to the content of the help information. For example, the fire help information is forwarded to the fire protection system, and the police help information is forwarded to the public security system, etc., and the present invention is not limited thereto. When the help information includes the geographical location information, the forwarding module 222 will sort the help information according to the geographical location information. For example, the help information belongs to the D village of the C county of the A province B, and the help information is forwarded to the help information. In a specific range of the geographical location, for example, the help information is forwarded to within five kilometers of the geographic location at which the help information is issued, so that the nearby masses of the user who issued the help information can also assist the user. The above is merely an example, and the present invention is not limited thereto. Optionally, the server 220 further includes a query module 223. The querying device 230 is configured to query the help information of the region of interest through the server. The query module 223 returns the help information of the region of interest in response to the received query request. For example, the server has been organized according to the administrative area, you can directly check All the help information of the village D in the C city of the B city of the province A is inquired, so that the firefighting, the public security, and the like can quickly inquire the help information directly through the server. The above is merely an example, and the present invention is not limited thereto.
以上所述的具体实施例， 对本发明的目的、技术方案和有益效果进行了 进一步详细说明， 所应理解的是， 以上所述仅为本发明的具体实施例而已， 并不用于限定本发明的保护范围， 凡在本发明的精神和原则之内， 所做的任 何修改、 等同替换、 改进等， 均应包含在本发明的保护范围之内。
The above described specific embodiments of the present invention are further described in detail, and are intended to be illustrative of the embodiments of the present invention. The scope of the protection, any modifications, equivalents, improvements, etc., made within the spirit and scope of the invention are intended to be included within the scope of the invention.
Claims
1、 一种服务器， 其特征在于， 所述服务器包括： A server, wherein the server comprises:
接收模块， 用于接收移动终端发送的求助信息， a receiving module, configured to receive help information sent by the mobile terminal,
转发模块， 用于根据所述求助信息的内容来转发所述求助信息。 And a forwarding module, configured to forward the help information according to the content of the help information.
2、 根据权利要求 1所述的服务器， 其特征在于， 所述转发模块配置为： 根 据所述求助信息中包含的位置信息， 将所述求助信息转发到特定位置范围内的 移动终端用户。 The server according to claim 1, wherein the forwarding module is configured to: forward the help information to a mobile terminal user within a specific location range according to the location information included in the help information.
3、 根据权利要求 1所述的服务器， 其特征在于， 所述转发模块配置为： 根 据求助类型将所述求助信息转发到对应机构。 The server according to claim 1, wherein the forwarding module is configured to: forward the help information to a corresponding organization according to a help type.
4、 根据权利要求 1所述的服务器， 其特征在于， 还包括整理模块， 用于根 据求助信息中包含的位置信息整理求助信息。 The server according to claim 1, further comprising a sorting module configured to sort the help information according to the location information included in the help information.
5、 根据权利要求 4所述的服务器， 其特征在于， 还包括查询模块， 用于响 应于接收的查询请求， 返回关注区域的求助信息。 The server according to claim 4, further comprising a query module, configured to return the help information of the attention area in response to the received query request.
6、 一种求助系统， 包括： 6. A help-seeking system, including:
移动终端， 其包括用于发送求助信息的求助模块； 以及 a mobile terminal, comprising a help module for transmitting help information;
根据权利要求 1 - 5中任一项所述的服务器。 A server according to any one of claims 1 - 5.
7、 根据权利要求 6所述的求助系统， 其中所述求助模块配置为： 当所述求 助信息包含文本信息时， 优先发送文本信息。 7. The assistance system according to claim 6, wherein the help module is configured to: when the help information includes text information, preferentially send text information.
8、 一种求助方法， 其特征在于， 所述方法包括： 8. A method of claim, wherein the method comprises:
接收移动终端发送的求助信息；
根据所述求助信息的内容来转发所述求助信息。 Receiving help information sent by the mobile terminal; The help information is forwarded according to the content of the help information.
9、 根据权利要求 8所述的方法， 其中， 当所述求助信息包括文本信息时， 所述文本信息被所述移动终端优先发送。 9. The method according to claim 8, wherein when the help information includes text information, the text information is preferentially transmitted by the mobile terminal.
10、 根据权利要求 8所述的方法， 其中， 所述转发步骤包括： 根据所述求 助信息中包含的位置信息将所述求助信息转发到特定位置范围内的移动终端用 户。 10. The method according to claim 8, wherein the forwarding step comprises: forwarding the help information to a mobile terminal user within a specific location range according to location information included in the help information.
11、 根据权利要求 8所述的方法， 其中， 所述转发步骤包括： 根据求助类 型将所述求助信息转发到对应机构。 11. The method according to claim 8, wherein the forwarding step comprises: forwarding the help information to a corresponding institution according to a help type.
12、 根据权利要求 8所述的方法， 其中， 还包括整理步骤： 根据求助信息 中包含的位置信息整理求助信息。 The method according to claim 8, further comprising the step of: organizing the help information according to the location information included in the help information.
13、 根据权利要求 11所述的方法， 其中， 还包括查询步骤： 响应于查询请 求， 返回关注区域的求助信息。
13. The method according to claim 11, further comprising the step of querying: returning the help information of the region of interest in response to the query request.
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| CN201210273286.1A CN103581847A (en) | 2012-08-02 | 2012-08-02 | Help seeking system and help seeking method of help seeking system |
| CN201210273286.1 | 2012-08-02 |
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| WO2014019365A1 true WO2014019365A1 (en) | 2014-02-06 |
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