WO2014019365A1 - Système d'aide et procédé d'aide associé - Google Patents

Système d'aide et procédé d'aide associé Download PDF

Info

Publication number
WO2014019365A1
WO2014019365A1 PCT/CN2013/072719 CN2013072719W WO2014019365A1 WO 2014019365 A1 WO2014019365 A1 WO 2014019365A1 CN 2013072719 W CN2013072719 W CN 2013072719W WO 2014019365 A1 WO2014019365 A1 WO 2014019365A1
Authority
WO
WIPO (PCT)
Prior art keywords
help
information
help information
mobile terminal
server
Prior art date
Application number
PCT/CN2013/072719
Other languages
English (en)
Chinese (zh)
Inventor
林宇
王延巍
Original Assignee
北京网秦天下科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 北京网秦天下科技有限公司 filed Critical 北京网秦天下科技有限公司
Publication of WO2014019365A1 publication Critical patent/WO2014019365A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/04—Telephonic communication systems specially adapted for combination with other electrical systems with alarm systems, e.g. fire, police or burglar alarm systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications

Definitions

  • the present invention relates to the field of mobile communications, and in particular, to a help system and a help-seeking method thereof.
  • an object of the present invention is to provide a help-seeking system and a help-seeking method thereof, which solves the problem that the prior art cannot quickly seek help through a mobile terminal, so that the mobile terminal user can quickly and efficiently obtain help through the mobile terminal.
  • the present invention provides a help system including a mobile terminal and a server.
  • the mobile terminal includes a help module for the user to send help information through the mobile terminal.
  • the server includes: a receiving module, configured to receive help information sent by the mobile terminal; and a forwarding module, configured to forward the help information according to the content of the help information.
  • the help assistance module preferentially issues text information when the help information includes text information.
  • the forwarding module is further configured to: forward the help information to a mobile terminal user within a specific location range according to the location information included in the help information.
  • the forwarding module is further configured to: forward the help information to the corresponding organization according to the type of help.
  • the server further includes a sorting module configured to sort the help information according to the location information included in the help information.
  • the server further includes a query module, configured to return the help information of the attention area in response to the received query request.
  • system further comprises a query means for querying the help information of the region of interest through the server.
  • the present invention further provides a help-seeking method for a help system including a mobile terminal and a server, the method comprising:
  • the server receives the help information sent by the mobile terminal
  • a forwarding step the server forwarding the help information according to the content of the help information after receiving the help information.
  • the mobile terminal preferentially transmits the text information.
  • the forwarding step includes: forwarding the help information to a mobile terminal user within a specific location range according to the location information included in the help information. .
  • the forwarding step includes: forwarding the help information to a corresponding institution according to a help type.
  • the method further includes the collating step of: collating the help information according to the location information included in the help information.
  • the method further includes a query step of querying the help information of the attention area by the server.
  • the present invention provides a help-seeking system and a help-seeking method thereof, so that a mobile terminal user can quickly and effectively obtain help through a mobile terminal, which greatly shortens the time for help and satisfies the needs of the user.
  • FIG. 2 is a block diagram of a help system in accordance with an embodiment of the present invention.
  • FIG. 1 is a flow chart of a help-seeking method according to an embodiment of the present invention, which is specifically as follows:
  • Step S10 The user sends the help information through the mobile terminal, and the help information is received by the corresponding server.
  • Mobile terminals include, but are not limited to, mobile phones, tablets, and the like.
  • the help information may include text information, picture information, sound information, video information, geographical location information, and the like, and the present invention is not limited thereto. However, when there are many types of information and the network needs to be sent in segments, the text information and geographical location information are sent preferentially.
  • a help template can be automatically formed on the mobile terminal, and the user can select and/or fill in the appropriate information. For example, a fire alarm, a lost road, a flood, and the like can be selected. In the fire, an environment such as a building, a bungalow, or a field can be selected. The above is merely an example, and the present invention is not limited thereto.
  • Step S20 After receiving the help information, the server forwards the content according to the help information.
  • the server forwards the fire help information to the fire protection system, forwards the police help information to the public security system, and the like, and the present invention is not limited thereto.
  • the server will sort the help information according to the geographical location information, for example, the help information belongs to the D village of the C county of the province A, and the help information is forwarded to the geographic location when the help information is sent. In a specific range of locations, for example, the help information is forwarded to within five kilometers of the geographic location at which the help information is sent. The masses in the vicinity of the user who issued the help information can also help the user.
  • the help information can be divided into different priorities according to the type of information included. For example, the priority of the help information including the video information is higher than the priority of the help information that does not include the video information. In the help information that does not include the video information, the priority of the help information including the picture information, the sound information, and the like is higher than the priority of the help information including only the text information. Priority-high help information will be forwarded preferentially, priority The same help information can be forwarded according to the sending time or the receiving time. For example, the help information with the early sending time is preferentially forwarded or the help information with the early receiving time is preferentially forwarded. Note that the above is merely an example, and the present invention is not limited thereto;
  • Step S30 querying the help information of the attention area by using the server.
  • the user can send a query request for the region of interest through the query device.
  • the server returns the help information of the attention area after receiving the query request.
  • the server has compiled the help information according to the administrative area, and can directly query all the help information of the D village of the C city of the province A, so that the fire, the public security, and the like can quickly query the help information directly through the server.
  • the server has compiled the help information according to the administrative area, and can directly query all the help information of the D village of the C city of the province A, so that the fire, the public security, and the like can quickly query the help information directly through the server.
  • the help system 200 includes a mobile terminal 210 and a server 220, in accordance with an embodiment of the present invention.
  • the help system 200 may further include a query device 230.
  • the mobile terminal 210 includes a help module 211 for issuing help information.
  • Mobile terminals include, but are not limited to, mobile phones, tablets, and the like.
  • the help information may include text information, picture information, sound information, video information, geographical location information, and the like, and the present invention is not limited thereto. When there are many types of information and the network needs to be sent in segments, the text information and the geographical location information are preferentially transmitted.
  • a help template can be automatically formed on the help module 211 of the mobile terminal, and the user can select and/or fill in appropriate information, for example, fire, lost, flood, etc., and can select a building, a bungalow, a field, etc. in a fire.
  • the server 220 includes a receiving module 221 and a forwarding module 222.
  • the receiving module 221 is configured to receive help information.
  • the forwarding module 222 is configured to forward the help information according to the content of the help information. For example, the fire help information is forwarded to the fire protection system, and the police help information is forwarded to the public security system, etc., and the present invention is not limited thereto.
  • the forwarding module 222 will sort the help information according to the geographical location information. For example, the help information belongs to the D village of the C county of the A province B, and the help information is forwarded to the help information. In a specific range of the geographical location, for example, the help information is forwarded to within five kilometers of the geographic location at which the help information is issued, so that the nearby masses of the user who issued the help information can also assist the user.
  • the server 220 further includes a query module 223.
  • the querying device 230 is configured to query the help information of the region of interest through the server.
  • the query module 223 returns the help information of the region of interest in response to the received query request.
  • the server has been organized according to the administrative area, you can directly check All the help information of the village D in the C city of the B city of the province A is inquired, so that the firefighting, the public security, and the like can quickly inquire the help information directly through the server.
  • the above is merely an example, and the present invention is not limited thereto.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un système d'aide comprenant un terminal mobile et un serveur. Le terminal mobile comprend un module d'aide utilisé pour envoyer des informations d'aide, et le serveur comprend un module de réception utilisé pour recevoir des informations d'aide et un module de réacheminement utilisé pour réacheminer les informations d'aide conformément au contenu des informations d'aide. Le système d'aide et le procédé d'aide que propose la présente invention permettent donc à l'utilisateur d'un terminal mobile d'obtenir rapidement et efficacement une aide par l'intermédiaire d'un terminal mobile, réduisant ainsi notablement le temps d'obtention d'une aide et répondant aux exigences de l'utilisateur.
PCT/CN2013/072719 2012-08-02 2013-03-15 Système d'aide et procédé d'aide associé WO2014019365A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201210273286.1A CN103581847A (zh) 2012-08-02 2012-08-02 一种求助系统及其求助方法
CN201210273286.1 2012-08-02

Publications (1)

Publication Number Publication Date
WO2014019365A1 true WO2014019365A1 (fr) 2014-02-06

Family

ID=50027195

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2013/072719 WO2014019365A1 (fr) 2012-08-02 2013-03-15 Système d'aide et procédé d'aide associé

Country Status (2)

Country Link
CN (1) CN103581847A (fr)
WO (1) WO2014019365A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103974218A (zh) * 2014-04-28 2014-08-06 法视网络传媒技术(北京)有限公司 可穿戴设备、移动终端、智能报险系统及智能报险方法
CN111436106A (zh) * 2019-01-11 2020-07-21 华为技术有限公司 信号发送方法、装置及系统

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104537528A (zh) * 2015-01-26 2015-04-22 深圳前海万融智能信息有限公司 一种救急手机支付方法及系统
CN106327813A (zh) * 2015-07-08 2017-01-11 北京电子科技职业学院 智能语音识别报警方法及系统
CN106530644A (zh) * 2016-10-14 2017-03-22 华蓥市盈胜电子有限公司 一种手机报警求救处理系统
CN108391230B (zh) * 2018-02-26 2021-06-22 深圳市沃特沃德股份有限公司 志愿者匹配方法及服务器

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101064874A (zh) * 2006-04-26 2007-10-31 乐金电子(中国)研究开发中心有限公司 一种能够自动报警的移动终端、系统和方法
CN101335958A (zh) * 2008-07-30 2008-12-31 宇龙计算机通信科技(深圳)有限公司 一种移动通信终端及拨号求助方法和装置
CN101887629A (zh) * 2010-06-30 2010-11-17 中山大学 在机顶盒上实现紧急通知和报警的方法及系统、机顶盒

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100547954C (zh) * 2002-07-18 2009-10-07 陈涛 一种无线图像监控方法、装置和系统
FR2871317A1 (fr) * 2004-06-07 2005-12-09 France Telecom Dispositif de programmation par messages

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101064874A (zh) * 2006-04-26 2007-10-31 乐金电子(中国)研究开发中心有限公司 一种能够自动报警的移动终端、系统和方法
CN101335958A (zh) * 2008-07-30 2008-12-31 宇龙计算机通信科技(深圳)有限公司 一种移动通信终端及拨号求助方法和装置
CN101887629A (zh) * 2010-06-30 2010-11-17 中山大学 在机顶盒上实现紧急通知和报警的方法及系统、机顶盒

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103974218A (zh) * 2014-04-28 2014-08-06 法视网络传媒技术(北京)有限公司 可穿戴设备、移动终端、智能报险系统及智能报险方法
CN111436106A (zh) * 2019-01-11 2020-07-21 华为技术有限公司 信号发送方法、装置及系统
CN111436106B (zh) * 2019-01-11 2024-04-12 华为技术有限公司 信号发送方法、装置及系统

Also Published As

Publication number Publication date
CN103581847A (zh) 2014-02-12

Similar Documents

Publication Publication Date Title
US10178537B2 (en) Emergency messaging system and method of responding to an emergency
US9635534B2 (en) Method and system for an emergency location information service (E-LIS) from automated vehicles
US9094816B2 (en) Method and system for an emergency location information service (E-LIS) from unmanned aerial vehicles (UAV)
US8755767B2 (en) Method and system for an emergency location information service (E-LIS)
US20140295786A1 (en) Method and system for an emergency location information service (e-lis) from wearable devices
US8682287B2 (en) Providing information pertaining usage of a mobile wireless communications device
CN103797858B (zh) 用于注册网络信息串的系统和方法
US10390203B2 (en) Multimedia centric adaptive emergency response messaging apparatus and method
US9813852B2 (en) System and method for positioning terminal
WO2014019365A1 (fr) Système d'aide et procédé d'aide associé
CN104243286A (zh) 通过微信进行公共wifi认证的方法
US20120016940A1 (en) Geographic Based Logical Message Addressing And Delivery
RU2018108582A (ru) Система и способ определения местоположения с применением ячеистой маршрутизации
CN105407456A (zh) 一种处理求救信息的方法和系统
WO2011151734A3 (fr) Systèmes, procédés et dispositifs de communication sécurisés,
CN103118327A (zh) 基于WiFi的信息传递系统及方法
JP2010520540A5 (fr)
US20170010783A1 (en) Emergency call smart phone application
JP2010503319A5 (fr)
JP2018505619A5 (fr)
US9430935B2 (en) Emergency event message
US10812420B2 (en) Method and system for multi-media messaging and communications from mobile enabled networked devices directed to proximate organizations based on geolocated parameters
CN102831755A (zh) 一种基于智能手机终端的多用户报警方法
CN104980467B (zh) 联系信息管理方法及装置、系统
JP2014529806A (ja) クライアントの物理的な位置の決定

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 13825203

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 13825203

Country of ref document: EP

Kind code of ref document: A1