WO2014001937A1 - Services de traduction par mobile dans le domaine du tourisme - Google Patents

Services de traduction par mobile dans le domaine du tourisme Download PDF

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Publication number
WO2014001937A1
WO2014001937A1 PCT/IB2013/054808 IB2013054808W WO2014001937A1 WO 2014001937 A1 WO2014001937 A1 WO 2014001937A1 IB 2013054808 W IB2013054808 W IB 2013054808W WO 2014001937 A1 WO2014001937 A1 WO 2014001937A1
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WO
WIPO (PCT)
Prior art keywords
list
language
service provider
server
service
Prior art date
Application number
PCT/IB2013/054808
Other languages
English (en)
Inventor
Gidi GELLER
Irit GELLER
Original Assignee
Geller Gidi
Geller Irit
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Geller Gidi, Geller Irit filed Critical Geller Gidi
Publication of WO2014001937A1 publication Critical patent/WO2014001937A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/40—Processing or translation of natural language
    • G06F40/58—Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation

Definitions

  • Embodiments of the present invention relate generally to systems and methods for providing mobile translated information to user, specifically tourists, in any language.
  • hotels offer their guests a list (often a booklet) of hotel services such as room service menu, hotel restaurants, health club, swimming pool, business center, shops, medical assistance, safe deposit boxes, emergency instructions, etc.
  • hotel services such as room service menu, hotel restaurants, health club, swimming pool, business center, shops, medical assistance, safe deposit boxes, emergency instructions, etc.
  • Another type of facility often visited by tourists are museums, displaying art objects by different artists and from different periods, as well as various touristic sites, indoor and outdoor.
  • a system for providing translation services comprising: a system server connected to a network, said server comprising a processor and at least one database storing a plurality of service providers pages, each service provider page comprising at least one list of items in a native language and translated to at least one additional languages, said processor configured to execute programmable commands of a server application; a plurality of service providers computers communicating over the network with said system server, each service provider computer configured to execute programmable commands of a client application for communicating the items list to said server in a native language and indicating at least one additional language for translation; at least one mobile electronic communication device communicating with said server over the network, said electronic communication device comprising a processor and configured to execute programmable commands of a user application for scanning a QR-Code representing a link to a service provider page in said system server storage and displaying the service provider page on said mobile communication device, wherein the at least one list is displayed at least in a language other than said native language.
  • the client application may communicate with the server application for registering a service provider to the service.
  • the client application may communicate with the server application for adding and editing server providers pages in the server storage.
  • the user application may be a web application.
  • the user application may be a native application downloaded to the mobile communication device and executed by the mobile device processor.
  • the other language may be selected automatically by the user application as the native language defined for the mobile communication device.
  • the system server may further communicate with at least one online payment service.
  • the system server may further communicate with at least one online automatic translation service.
  • the system server may further communicate with at least one online currency exchange rate service.
  • the system server may further communicate with at least one online reservation service.
  • the service provider may be a restaurant and the list of items may comprise at least one menu.
  • the service provider may be a hotel and the list of items may comprise a hotel services list.
  • the service provider may be a museum and the list of items may comprise a list of exhibits.
  • a method of providing translation service comprising: communicating by a service provider client computer to a system server a list of items in a native language and indication of at least one additional language for translation;
  • Selecting a language may comprise automatically selecting the language defined for the mobile communication device.
  • Selecting a language may comprise manually selecting a language from a list.
  • the method may additionally comprise communicating by the server the list of items in the native language and the selected language to an online translation service and receiving therefrom the list translated into the selected language.
  • the method may additionally comprise communicating by the server the prices of the items in local currency to an online exchange rate service and receiving therefrom the prices converted into a currency defined for the selected language.
  • the service provider may be a restaurant and the list of items may comprise at least one menu.
  • the service provider may be a hotel and the list of items may comprise a hotel services list.
  • the service provider may be a museum and the list of items may comprise a list of exhibits.
  • FIG. 1 is schematic representation of the system components required for implementing the method according to the present invention
  • FIG. 2 is schematic representation of the system server's main components
  • FIG. 3 is a flowchart showing the steps taken by the native application.
  • Fig. 4 is a flowchart showing the steps taken by the web application.
  • embodiments of the invention can be implemented in any of a variety of hardware/software configurations.
  • a particular embodiment includes at least one client computer and at least one server computer.
  • the client(s) and server(s) may be executing on a common machine or may be deployed in distributed environment in which the client(s) and server(s) communicate via a network.
  • the client-server model is merely one model in which the present invention may be implemented, and persons skilled in the art will recognize other possibilities.
  • embodiments of the present invention can apply to any appropriate hardware configuration, regardless of whether the computer systems are complicated, multi-user computing apparatus, single-user workstations, network appliances that do not have non-volatile storage of their own or handheld devices such as personal digital assistants (PDAs), laptops, tablet computers and mobile telephones.
  • PDAs personal digital assistants
  • the invention is not limited to a particular software product, standard or version nor to any particular programming language. Accordingly, persons skilled in the art will recognize that the invention is adaptable to other software products and that the invention is also adaptable to future versions of a particular software product as well as to other suitable software products presently unknown.
  • the method of the present invention may be stored in a computer readable storage medium, such as, but not limited to, any type of disk including floppy disks, optical disks, CD-ROMs, magnetic-optical disks, read-only memories (ROMs), random access memories (RAMs) electrically programmable read-only memories (EPROMs), electrically erasable and programmable read only memories (EEPROMs), magnetic or optical cards, or any other type of media suitable for storing electronic instructions, and capable of being coupled to a computer system bus.
  • a computer readable storage medium such as, but not limited to, any type of disk including floppy disks, optical disks, CD-ROMs, magnetic-optical disks, read-only memories (ROMs), random access memories (RAMs) electrically programmable read-only memories (EPROMs), electrically erasable and programmable read only memories (EEPROMs), magnetic or optical cards, or any other type of media suitable for storing electronic instructions, and capable of being coupled to a computer system bus.
  • the present invention provides a system and method for obtaining translated touristic services such as a translated restaurant menu, a translated hotel services list, a translated museum or touristic site guide using a personal communication device.
  • the system comprises a plurality of registered food-serving establishments such as restaurant, hotels and coffee shops (referred to as "registered restaurants") desirous of providing their menu to potential customers, especially tourists, in any language.
  • registered restaurants such as restaurant, hotels and coffee shops
  • the system may additionally comprise a plurality of registered hotels, desirous of providing their list of services to potential guests, especially tourists, in any language.
  • the system may additionally comprise a plurality of registered museums or art galleries or other touristic sites, indoor or outdoor, desirous of providing information related to the exhibited art works or sites to potential guests, especially tourists, in any language.
  • Fig. 1 is a schematic representation of the system components required for implementing the present invention.
  • the system 100 comprises at least one system server 110, at least one registered service provider computer 120 communicating with the system server over a network (e.g. the Internet), at least one user's personal communication device (e.g. Smartphone) 140 communicating with the system server over the network and a Quick Response (QR) Code 130 or NFC Tag 135.
  • a network e.g. the Internet
  • QR Quick Response
  • QR Code includes using a NFC Tag, unless otherwise specified. For example, scanning a QR Code may be substituted by reading a NFC tag by a NFC-enabled device.
  • the system server 110 may comprise a push notification module 115 configured to receive from the service providers requests for pushing certain pre-defined or ad-hoc information items to all or a selected group of users (e.g. a group of convention participants in a hotel).
  • a push notification module 115 configured to receive from the service providers requests for pushing certain pre-defined or ad-hoc information items to all or a selected group of users (e.g. a group of convention participants in a hotel).
  • the system server may be in communication with one or more online payment services 150, for enabling newly registered service providers to pay registration fees.
  • the system server may be in communication with one or more online exchange rate services 160, to provide online translation of service prices to the currency identified with the selected language.
  • the system server may be in communication with one or more online automatic translation services 170.
  • the user may be provided with the option to view the offered service in a language not pre-defined in the system, whereby the system communicates the services list in the original language to the online translation service along with the requested language, and displays the received translated list to the user.
  • the translated list is also stored on the server for the service provider and the languages are added to the service provider's list of available languages.
  • the system server may be in communication with one or more online table reservation systems 180 (if the service provider is a restaurant) or one or more hotel services reservation systems 180 (if the service provider is a hotel).
  • the user scanning for example a QR-Code published on a billboard or in a restaurant's website and viewing a restaurant's menu, may connect to the table reservation website or be provided with an email address and/or a telephone number of the table reservation desk; or a user scanning a QR-Code printed on the hotel's services list beside a certain service (e.g. spa) may connect to the services reservation website and reserve the desired service for a certain date and time or be provided with an email address and/or a telephone number of the hotel services reservation desk.
  • a QR-Code printed on the hotel's services list beside a certain service e.g. spa
  • the service provider's computer(s) 120 such as a desktop computer, a laptop computer or any computing device having network capabilities, communicate with the system server 110 for enrolling to the service and providing general information and specific items lists to the server, as will be explained in detail below.
  • the QR-Code 130 is a unique code produced for the service provider by the system and displayed anywhere near or inside the service provider's place of business. For example, if the service provider is a restaurant, the QR-Code may be attached to the regular menu; if the service provider is a hotel, QR-Codes may be printed on the hotel services booklet and/or on various locations throughout the hotel for providing information regarding hotel-related issues and if the service provider is a museum, QR-Codes may be printed on the museum guide and/or on various exhibits.
  • the QR-Code 130 comprises a URL to the service provider's page on the system server and the required language for the displayed services list.
  • the user's personal communication device 140 using the system's web or native application, obtains access to a translated items list by scanning the QR-Code 130.
  • the system's native application may be downloaded to the user's smartphone from any application downloading server such as Appstore (iOS platform) or Market (Android platform) and the like.
  • Appstore iOS platform
  • Market Android platform
  • the one or more system servers 110 comprises the following main components, as depicted schematically in Fig. 2:
  • a service providers database 200 comprising a registered providers list 205 and a unique web-page 208 for each service provider; a push notification module 115;
  • a management app lication 210 A management app lication 210;
  • a web application 220 and
  • the registered service providers list 205 comprises a list of providers registered to the service, with the URL of the service provider's web-page 208 and with at least some of the following characteristics for each service provider: ID (created by the system), name, country, city, enrollment date, size), owners, touristic or regular and status (active or inactive).
  • the management application 210 comprises sorting functionalities for sorting the service providers list 205 according to any of the characteristics described above.
  • the management application 210 comprises exporting capabilities for exporting the service providers list 205 and/or their items list (such as menus, services, exhibits) to e.g. a Comma Separated Values (CSV) file.
  • CSV Comma Separated Values
  • the management application 210 comprises capabilities of adding and removing a service provider from the service providers list 205.
  • the management application 210 comprises capabilities of editing a service provider's entry in the service providers list 205.
  • editing or adding the service providers list is done by filling out a form with fields relating to at least some of the following characteristics of the service provider: name, country, city, address, opening hours, free text description, free text comments, type (selected from a pre-defined list of categories, e.g. for a restaurant - Italian, steak house, etc.), class (rating), web-site address, size, touristic or regular, contact person details, status (active / inactive), logo, payment method (selected from a pre-defined list) and statistics (view only), e.g. number of user entries per service provider.
  • each restaurant's menu(s) on the restaurant web-page 208 is accessible from the restaurant's entry in the restaurants list 205 and comprises a list of menus for the specific restaurant (e.g. morning menu, lunch menu, evening menu, Christmas menu, etc.) and add/edit menu capabilities.
  • each hotel services list on the hotel web-page 208 is accessible from the hotel's entry in the hotels list 205 and comprises a list of services for the specific hotel (e.g. room service, hotel restaurants, health club, swimming pool, spa, business center, shops, virtual shops, medical assistance, safe deposit boxes, baby sitting, check-in/out, wake-up call, emergency instructions, etc.) and add/edit services capabilities.
  • a hotel e.g. room service, hotel restaurants, health club, swimming pool, spa, business center, shops, virtual shops, medical assistance, safe deposit boxes, baby sitting, check-in/out, wake-up call, emergency instructions, etc.
  • each exhibit information item on the museum web-page 208 is accessible from the museum's entry in the museums list 205 and comprises information regarding exhibits in the specific museum (e.g. information about the exhibit, information about the artist, information about the exhibit's period, etc.) and add/edit services capabilities.
  • the capabilities of adding or editing a service provider entry in the service providers list 205 and/or a service provider web-page 208 may also be provided by the system website 230.
  • editing or adding a restaurant's menu or a hotel's services list may comprise defining at least some of the following: colors, fonts, name, supported languages, currency, original language(s), available translated languages and status (visible / invisible, e.g. according to hour or time of year).
  • editing or adding a museum information web-page may comprise defining at least some of the following: information colors, information fonts, exhibit name, supported languages, original language(s) and available translated languages.
  • editing or adding a restaurant menu may comprise daily entry of "special of the day” dish, whereby in very short time (e.g. one hour) the edited menu may be available on line, translated to the selected languages defined previously by the restaurant.
  • the status parameter of a menu may be defined manually and will be invoked automatically by a scheduler supporting pre-defined start and end dates of a status.
  • the status parameter visible/invisible may be defined for morning/noon/evening menus or services, by start and end hours.
  • a menu, services list or exhibits list may be added to the system as a picture file (e.g. in PNG or JPG format). Alternatively, it may be added to the system manually through an interface provided by the system.
  • each service provider's web-page 208 has a unique URL that can be reached via a QR-Code or via the web application 220.
  • a default language code may be added to the URL, which will be used by the system to display the services list (language of origin).
  • the system may define a default language of origin (e.g. English) for services lists having no default language code.
  • 230 may provide an interface for viewing the services lists of all the registered restaurants in all available languages.
  • system users may receive coupons or other discount options for the selected services upon registering to the system.
  • Service providers may also provide incentives such as coupons on the system website.
  • system users may receive digital promotional materials from service providers.
  • the native application may use the GPS capabilities of the mobile communication device to provide the user with a list of service providers located within a pre-selected distance from her current location. Selecting a service provider from the list will display the appropriate services list in the user's language, as described above.
  • the QR-Code is generated by the system and provided physically or digitally to the service provider.
  • Access of users to the service provider's web-page is done by scanning a QR-Code using either a generic QR-Code scanner (such as, for example, Scan Life, available from http://www.scanbuy.com) or using the native application's QR-Code reader.
  • the QR-Code may be located on any one of, for example, the entrance to a restaurant, a hotel or a museum, the physical menu, hotel services booklet or museum guide, an advertisement in a local newspaper or on a website, a physical or virtual billboard, etc.
  • special QR-Codes may be created by the system for use by special hotel guests, e.g. a QR-Code for a group of convention participants residing in the hotel for receiving information regarding convention events, including text, pictures, and/or video.
  • the application's main screen may provide access to several screens such as, but not limited to:
  • - Scan screen contains a barcode scanner with the ability to read QR-Codes.
  • the scanner uses the device camera and may display a camera frame to be used for scanning. If the QR-Code has been scanned successfully, the application opens the encoded URL on the device.
  • the application selects the services list display language automatically, based on the device language. Alternatively, the user may manually select the language from a menu.
  • the selected language code is added to the scanned URL as a language variable (e.g. "en” for English) and the services list will be displayed in the selected language.
  • Fig. 3 is a flowchart showing the main steps performed by the native application when using a QR-Code or a NFC Tag.
  • step 300 in the QR-Code scenario, the user launches the native application on her mobile communication device.
  • step 310 the user is directed to the scan screen, to scan the service provider's QR-Code.
  • step 305 in the NFC Tag scenario, communication is established between the user's smartphone and the NFC Tag, whereby in step 315 the native application is launched automatically on the user's smartphone with the URL of the service provider's web-page on the system server.
  • step 320 the native application adds the "user language" to the URL.
  • the "user language” may be the mobile device's language, as automatically identified by the native application.
  • step 340 the native application displays the restaurant menu in both the original and the selected language.
  • step 350 the user selects dishes from the displayed menu or a sub-menu thereof.
  • step 360 the user may select "View Order", whereby her selected dishes are displayed in both languages (step 370).
  • the two menus i.e. in the default language and in the selected language, are displayed at the same time, side by side or intermittently.
  • the native application may present the user with the option to communicate her order electronically to the restaurant's appropriate recipients, e.g. kitchen and/or cash.
  • the native application may present the user with the option to order the delivery of the selected meal (i.e. "Take away") to another location.
  • step 345 the native application displays the hotel services list in the selected language.
  • step 355 the user may select a service from the displayed services list. If the selected service is "Room Service” or one of the hotel's restaurants, the native application displays the room service menu in both the original and the selected language (step 340), the user selects dishes from the displayed menu or a sub-menu thereof (step 350). The user may select "View Order” (step 360), whereby her selected dishes are displayed in both languages (step 370). The native application may be present the user with the option to communicate her order electronically to the hotel's kitchen.
  • the selected service is "Room Service” or one of the hotel's restaurants
  • the native application displays the room service menu in both the original and the selected language (step 340), the user selects dishes from the displayed menu or a sub-menu thereof (step 350).
  • the user may select "View Order” (step 360), whereby her selected dishes are displayed in both languages (step 370).
  • the native application may be present the user with the option to communicate her order electronically to the hotel's kitchen.
  • the application may provide the user with an access code to the hotel parking.
  • the native application may provide the user with the option to register to various activities in the hotel and receive a push notification if and when an activity becomes available.
  • the native application may provide the user with real time video monitoring of various hotel areas. For example, the bar or the swimming pool, to check status of crowdedness, or the user's own room during babysitter watch.
  • the native application may provide the user with direct contact to the hotel's reception counter for receiving information and ordering services.
  • the native application may provide the user with access to a private social network for sharing personal information, planned activities, etc.
  • the information provided to users by a service provider may include various pre-defined messages to be selected from and "pushed" according to pre-defined criteria in the correct language, e.g. special offers, special events, etc..
  • scanning an exhibit's QR-Code will present the user with basic information regarding a museum exhibit and the artist.
  • the user may be provided with a link to more extensive information related to the exhibit, such as periodic information, other works by the same artist, etc.
  • prices displayed next to the various items may be translated to a currency pre-defined for the selected language.
  • the native application may provide the user with the option to pay for the service using a credit card or any other online payment means, e.g. PayPal.
  • the native application may provide the user with the option to provide feedback to the service provider.
  • the native application may provide the user with the option to share her experience with her contact list (e.g. by e-mail or SMS) or publish her experience, including pictures, on one or more social networks (e.g. Facebook, Instagram, etc.).
  • the native application may provide the user with links to touristic information websites, e.g. www.tripad visor . com.
  • the native application may provide the user with means to join a members club of the service provider.
  • Fig. 4 is a flowchart showing the main steps performed by the web application.
  • step 400 the user scans the service provider's QR-Code with generic QR-Code scanner on her mobile communication device.
  • step 410 the web application is launched.
  • the user is presented with two options: download the native application or continue to the service provider's web-page in the web application.
  • step 420 if the user chose not to download the native application, the selected service provider's information (e.g. restaurant menu, hotel services, museum exhibits) is displayed in its original language (step 430) or in a default language defined by the system (e.g. English).
  • the selected service provider's information e.g. restaurant menu, hotel services, museum exhibits
  • a default language defined by the system e.g. English
  • step 440 the web application presents the user with a language selection menu for selecting her preferred language.
  • step 450 the web application displays the information web- page in the original language and translated into the selected language.

Abstract

L'invention concerne un système et un procédé de fourniture de service de traduction, ce procédé consistant à : communiquer à un serveur de système, par un ordinateur client de fournisseur de services, une liste d'articles dans une langue maternelle et indiquer au moins une langue additionnelle pour la traduction ; enregistrer la liste d'articles d'une page Web du fournisseur de services dans la mémoire du serveur ; traduire la liste d'articles vers au moins une langue additionnelle et enregistrer la liste traduite sur la page Web du fournisseur de services ; effectuer un balayage au moyen d'un dispositif de communication mobile sur un code QR comprenant une liaison à la page Web du fournisseur de services ; et afficher la liste dans au moins la langue sélectionnée.
PCT/IB2013/054808 2012-06-30 2013-06-12 Services de traduction par mobile dans le domaine du tourisme WO2014001937A1 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US201261666810P 2012-06-30 2012-06-30
US61/666,810 2012-06-30
US201261697313P 2012-09-06 2012-09-06
US61/697,313 2012-09-06

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WO2014001937A1 true WO2014001937A1 (fr) 2014-01-03

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