WO2013151453A1 - Système de communications - Google Patents

Système de communications Download PDF

Info

Publication number
WO2013151453A1
WO2013151453A1 PCT/RU2012/000256 RU2012000256W WO2013151453A1 WO 2013151453 A1 WO2013151453 A1 WO 2013151453A1 RU 2012000256 W RU2012000256 W RU 2012000256W WO 2013151453 A1 WO2013151453 A1 WO 2013151453A1
Authority
WO
WIPO (PCT)
Prior art keywords
subscriber
internet
service
virtual
megamir
Prior art date
Application number
PCT/RU2012/000256
Other languages
English (en)
Russian (ru)
Inventor
Евгений Владимирович САВЕЛЬЕВ
Original Assignee
Saveliev Evgeny Vladimirovich
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Saveliev Evgeny Vladimirovich filed Critical Saveliev Evgeny Vladimirovich
Priority to RU2013149662A priority Critical patent/RU2013149662A/ru
Priority to PCT/RU2012/000256 priority patent/WO2013151453A1/fr
Publication of WO2013151453A1 publication Critical patent/WO2013151453A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/64—Hybrid switching systems
    • H04L12/6418—Hybrid transport

Definitions

  • the invention relates to communication technology and can be used as a virtual automatic telephone exchange (PBX) that interacts over the Internet with subscriber equipment equipped, for example, with a browser, directly or through virtual PBXs (virtual mini PBX).
  • PBX virtual automatic telephone exchange
  • the invention can be used as an alternative to public telephone network services and mobile telephone radio network services for the purpose of communication of Internet users without the use of user switching equipment.
  • a well-known communication system (RF patent JY "2133557, IPC ⁇ 04 ⁇ 11/00, publ.20.07.1999), in which a local computer network is used to access office PBXs.
  • a communication system is known (application for a patent of the Russian Federation for invention N ° 94027937, PK N04MZ / 00, publ. 20.05.1996), which describes a PBX with the ability to use both telephone networks and digital networks as public telephone networks.
  • the disadvantages of this technical solution are the complexity of switching technologies, expensive telephone equipment and facilities, leading to high cost of user communications and the inability of a subscriber without special knowledge to independently organize the necessary local telephone communication network with access to public communication networks. Also, when initiating communications, users need to know and use the numbers of the called subscribers, which are often geo-referenced and even linked to the location of the subscriber equipment. At the same time, the subscriber equipment can be used at a time only as an element of one local telephone network, for switching on and using subscriber equipment in another local telephone network must first be turned off from the first local telephone network. Another disadvantage is the lack of integration with saigas and Internet content, for example, through a browser, for user communications.
  • the tasks of the invention are:
  • reference numeral 1 denotes a service with the name WebcamTelecom. As shown in FIG. 1, this service
  • 1 combines at least one physical server (or virtual server based on physical servers) 2 equipped with at least an application processor, one hard disk, as a storage device, uninterruptible power supply and data backup systems connected to the network Internet, as well as a display and keyboard, connected directly or remotely and software that allows client devices 3 to communicate with the server
  • Client devices 3 include, for example, personal computers, laptops, mobile phones, tablets and other equipment that can be accessed on the Internet, for example through a browser.
  • client devices 3 into multi-user groups takes place at the level of software of service 1, thus, there is no need for organizing communication solutions, including virtual mini PBXs, according to this scheme purchase expensive equipment, it is enough to have client devices 3.
  • server 2 of service 1 at http://webcamteIecom.com/, for example, using the browser of their client devices 3, users are registered by setting a login and password, which allows users to create user accounts, as is well known to specialists in the level of technology.
  • the server software installed on server 2 is able to authenticate and authorize users, as is well known to those skilled in the art.
  • Each registered user automatically receiving unique identifiers in system 1, becomes a subscriber.
  • An individual link of the form http://webcamtelecom.com/100000001 is associated with a subscriber to service 1 for each identifier, for example, numeric 100000001, the transition on which initiates the call of this subscriber.
  • Internet users including Internet users not registered on service 1, through the browser, their client device 3, navigating through the subscriber's individual link, automatically starts the software of service 1 that captures the call information and directly initiates the call of the subscriber - owner of this individual link and providing connectivity with this subscriber.
  • the caller while waiting for a subscriber to answer, can formulate the topic of the upcoming conversation in the form of text that will be visible to the subscriber prior to the beginning of the connection. If the calling user did not wait for the answer and disconnected, service 1 marks the call as missed, while server 2 stores information about the calling user and other call parameters, including the topic of the conversation that did not take place.
  • the subscriber is provided with remote access to the software of the individual service for receiving and processing incoming calls, which is controlled, for example, from the browser of the client device 3 subscribers, on the website of the service at http://webcamtelecom.com/.
  • the subscriber visits http://webcamtelecom.com/, leads his identification data, while he (the subscriber) receives messages about missed calls and incoming messages for the period of the subscriber’s absence, the opportunity to call back in response to the initiators of the missed calls is given, in case they are subscribers of system 1.
  • the system as long as the subscriber keeps the browser tab open, with a specified frequency, for example 1 time in 3 seconds, sends a request via the Internet channel to server 2, from where the client device 3 receives information on the corresponding call records of the subscriber.
  • server 2 sends a request via the Internet channel to server 2, from where the client device 3 receives information on the corresponding call records of the subscriber.
  • 3 subscribers appear about This information, including known data about the calling user, the topic of the forthcoming conversation, etc., and the bell rings.
  • An individual service for receiving and processing incoming calls allows the subscriber, for example, in the browser of his client device 3, to see the list of incoming calls with information about the calling user and call parameters (for example, with the topic of an upcoming conversation) initiated by other users following his individual link client devices 3, connect to the caller by accepting a call, cancel an incoming call by rejecting the connection, etc.
  • each subscriber can have several different unique identifiers associated with a single individual service for receiving and processing incoming calls. This allows you to use a single subscriber account and a single individual service for receiving and processing incoming calls for connections initiated by different and associated links.
  • the software for receiving and processing incoming calls of service 1 also supports multi-user operation similar to the work of virtual office PBXs.
  • a registered subscriber is assigned a unique identifier for a multi-user service for receiving and processing incoming calls, for example, “ Name,” the system associates a link with this identifier, as shown in the example http://webcamtelecom.com/Name.
  • the subscriber enters the logins of the accounts of those employees of the organization who will have access to the software of multi-user reception and processing of incoming calls of service 1.
  • the software for receiving and processing incoming calls of service 1 with the “Name” identifier can receive and process incoming calls by analogy with individual software for receiving and processing incoming calls.
  • service 1 provides the ability to switch calls to the necessary employee of the organization regardless of its territorial location.
  • Service 1 allows the registered subscriber to simultaneously use the individual software for receiving and processing incoming calls to use multi-user software for receiving and processing incoming calls of all the multi-user incoming and outgoing calls receiving and processing services with unique identifiers, where this subscriber is granted access .
  • client device 3 can be simultaneously used at once in several virtual office PBXs.
  • the subscriber After receiving the associated links to individual and / or multi-user services for receiving and processing incoming calls, the subscriber places them on his Internet site or indicates in any of his contact information (business cards, corporate directories, social networking profiles, advertising products, etc.) , uses when publishing its messages in the open Internet
  • Service 1 of type Webcamte! Ecom is able to provide subscribers with a widget to the subscriber's site, which allows to initiate one-click incoming calls about tons of visitors to the subscriber’s site.
  • - Subscriber unit 3 can be simultaneously used in several virtual mini-PBXs; - Provides easy integration with content and Internet sites, allowing outgoing connections in one click.
  • a user of the Internet who does not have special knowledge, can organize a communication solution in a few minutes in the form of virtual office PBXs and their combinations.
  • Megamir LLC located in Novosibirsk, is engaged in automotive cargo delivery, including international freight transportation, has a corporate website at http://megamir.com, which informs potential customers about the list of services provided, became interested in using the WebcamTelecom service.
  • the assistant director dials the http://vvebcamtelecom.com/ link in the address bar of the Internet browser of his client device 3 - laptop and fills in the registration form.
  • the assistant director orders a virtual PBX with the name mcgamir (a unique identifier for a multi-user service for receiving and processing incoming calls) for your organization.
  • mcgamir a unique identifier for a multi-user service for receiving and processing incoming calls
  • the system initiates an outgoing call initiation link http://webcamtelecom.com/megamir.
  • Other employees of Mega Ir LLC, who should have access to the virtual PBX megamir are also registered in the system, themselves or by the actions of the assistant director.
  • the assistant director appoints on the megamir multi-user service page the accounts of the Megamir LLC employees who have access to the megamir service, for example, for the director, employees of the sales department and the logistics department.
  • the visitor of the site http://megamir.com/ who needs the services of the company Megamir LLC from his client device 3 - a cell phone, with the help of the mobile version of the Internet browser, wants to get advice from a company specialist. For he presses the “Call” button on the site page, after which an automatic transition to service 1 at http://webcamtelecom.com/megamir takes place, and using the software installed on server 2, automatically initiates a call to the megamir subscriber. The client device 3 of the user waits for the response of the called subscriber.
  • the client device has 3 employees of LLC “Megamir”, at the next request to the system 1, the information about the incoming call is received, the bell rings.
  • service 1 puts the client and subscriber into a conversation mode, for example, into a video conversation mode in their client device browsers 3.
  • Mega Ir LLC has another virtual PBX, specifically for the needs of the sales department, with the name, for example, megamir-sales
  • an employee of the logistics department could transfer the call from the virtual PBX mcgamir to the virtual PBX megamir-sales, or for a specific sales person having access to megamir-sales PBX.
  • the director of Megamir LLC is on a foreign trip to a European country and, after signing a contract for the transportation of oversized cargo, went to the website http://webcamtelecom.com/ under his account from his client device 3— tablet computer.
  • a virtual PBX megamir and other virtual PBXs to which he has access are automatically connected to his account.
  • the director received information about the missed call on the virtual PBX sibtrans, where he has access, belonging to the association of Siberian carriers from the chairman of the association with the theme “On participation in the next meeting of the association”.
  • the company "Megamir” using a virtual PBX provided by service 1 was able to provide communications geographically distant from each other, among themselves and with potential customers, without incurring large material costs, and not forwarding the client and other phone numbers.

Abstract

L'invention concerne les équipements de communications et peut s'utiliser comme un central téléphonique automatique (Central) interagissant via un réseau Internet avec un équipement utilisateur, doté, par exemple, d'un navigateur, directement ou à partir de Centraux virtuels de bureau (mini-Centraux virtuels). Le résultat technique est l'élimination de la dépendance des équipements complexes et coûteux des communications téléphoniques lors de l'organisation de solutions locales de communications, la possibilité d'offrir un dispositif d'abonné simultanément dans plusieurs réseaux de communication locaux, indépendamment de leur position géographique, et la mise en oeuvre d'une intégration du réseau de communication avec le contenu et les sites du réseau Internet.
PCT/RU2012/000256 2012-04-06 2012-04-06 Système de communications WO2013151453A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
RU2013149662A RU2013149662A (ru) 2012-04-06 2012-04-06 Цифровая коммуникационная система
PCT/RU2012/000256 WO2013151453A1 (fr) 2012-04-06 2012-04-06 Système de communications

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/RU2012/000256 WO2013151453A1 (fr) 2012-04-06 2012-04-06 Système de communications

Publications (1)

Publication Number Publication Date
WO2013151453A1 true WO2013151453A1 (fr) 2013-10-10

Family

ID=49300824

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/RU2012/000256 WO2013151453A1 (fr) 2012-04-06 2012-04-06 Système de communications

Country Status (2)

Country Link
RU (1) RU2013149662A (fr)
WO (1) WO2013151453A1 (fr)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040030783A1 (en) * 2002-07-25 2004-02-12 Jae-Won Hwang Method for serving audio and image communication in web browser using session initiation protocol
US20040246947A1 (en) * 2003-06-05 2004-12-09 Johnny Wong Method and apparatus for providing web service access to telephony functionality
US20060101098A1 (en) * 2004-11-10 2006-05-11 Morgan David P Session initiation protocol call center
US20100281398A1 (en) * 2003-05-19 2010-11-04 John Melideo Telephone Calling Interface
RU2414082C2 (ru) * 2005-08-15 2011-03-10 Майкрософт Корпорейшн Ассоциирование телефонного вызова с диалогом, основанным на компьютерном протоколе, таком как sip

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040030783A1 (en) * 2002-07-25 2004-02-12 Jae-Won Hwang Method for serving audio and image communication in web browser using session initiation protocol
US20100281398A1 (en) * 2003-05-19 2010-11-04 John Melideo Telephone Calling Interface
US20040246947A1 (en) * 2003-06-05 2004-12-09 Johnny Wong Method and apparatus for providing web service access to telephony functionality
US20060101098A1 (en) * 2004-11-10 2006-05-11 Morgan David P Session initiation protocol call center
RU2414082C2 (ru) * 2005-08-15 2011-03-10 Майкрософт Корпорейшн Ассоциирование телефонного вызова с диалогом, основанным на компьютерном протоколе, таком как sip

Also Published As

Publication number Publication date
RU2013149662A (ru) 2016-05-27

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