WO2013125152A1 - コミュニケーション支援プログラム及びコミュニケーション支援装置 - Google Patents

コミュニケーション支援プログラム及びコミュニケーション支援装置 Download PDF

Info

Publication number
WO2013125152A1
WO2013125152A1 PCT/JP2012/084123 JP2012084123W WO2013125152A1 WO 2013125152 A1 WO2013125152 A1 WO 2013125152A1 JP 2012084123 W JP2012084123 W JP 2012084123W WO 2013125152 A1 WO2013125152 A1 WO 2013125152A1
Authority
WO
WIPO (PCT)
Prior art keywords
mail
chat
processing unit
information
screen
Prior art date
Application number
PCT/JP2012/084123
Other languages
English (en)
French (fr)
Japanese (ja)
Inventor
本杉圭悟
川崎正博
Original Assignee
富士通株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 富士通株式会社 filed Critical 富士通株式会社
Publication of WO2013125152A1 publication Critical patent/WO2013125152A1/ja

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]

Definitions

  • This case relates to a communication support program and a communication support device.
  • Patent Literature 1 and Patent Literature 2 disclose techniques for simplifying the start of chatting.
  • Patent Document 3 discloses a method for guiding a user to a specific chat using mail.
  • an object of the present invention is to provide a communication support program and a communication support apparatus that can improve convenience in the transition from email to chat.
  • the communication support program described in this specification stores mail information including a mail text, a destination, and a destination in a storage unit, and is designated when a user designates mail information and detects a chat transfer request for the mail information.
  • a process of creating a chat screen related to the mail information, extracting a destination of the mail information designated by referring to the storage unit, and notifying the extracted information of the chat screen to the destination Is a communication support program for displaying the mail text of the specified mail information on the chat screen in the process of creating.
  • the communication support apparatus described in the present specification is designated when a storage unit that stores mail information including a mail text, a transmission destination, and a destination, and specification of mail information by the user and a chat transfer request for the mail information are detected.
  • a creation unit that creates a chat screen related to the mail information and a destination of the mail information specified by referring to the storage unit are extracted, and the information of the chat screen is notified to the extracted destination
  • the communication support program and the communication support apparatus described in the present embodiment have an effect that it is possible to improve convenience in the transition from email to chat.
  • FIG. 2A is a diagram illustrating a hardware configuration of the server
  • FIG. 2B is a diagram illustrating a hardware configuration of the client terminal.
  • It is a functional block diagram of a server and a client terminal.
  • It is a figure which shows user authentication DB.
  • It is a figure which shows mail DB.
  • FIG. 6A is a diagram showing the reply management DB
  • FIG. 6B is a diagram showing a delimiter table. It is a figure which shows the past article work table.
  • FIG. 8A and FIG. 8B are diagrams showing the chat user DB.
  • FIG. 9A and FIG. 9B are diagrams showing the channel sentence DB.
  • FIG. (1) which shows an example of a chat screen.
  • FIG. (2) which shows an example of a chat screen. It is a figure which shows the screen after the "new creation” button was pushed in the chat screen. It is a figure which shows the screen after the "join” button was pushed in the chat screen.
  • FIG. 1 schematically shows a communication support system 100 according to an embodiment.
  • the communication support system 100 includes a server 10 as a communication support apparatus and a client terminal 20 as shown in FIG.
  • the server 10 and the client terminal 20 are connected to a network 80 such as the Internet or a LAN.
  • the user exchanges mail between the client terminals 20 by a user performing an input or operation in a Web mail or chat screen (provided from the server 10) displayed on the browser in the client terminal 20.
  • This is a system that enables various operations (such as remarks) in chat.
  • the communication support system 100 performs processing for improving convenience of the user when the user who has been discussing in the email changes the place of discussion to chat, in addition to processing related to general email and chat. I do.
  • FIG. 2A shows the hardware configuration of the server 10.
  • the server 10 includes a CPU 90, a ROM 92, a RAM 94, a storage unit (here, HDD (Hard Disk Drive)) 96, a network interface 97, a portable storage medium drive 99, and the like. Yes.
  • Each component of the server 10 is connected to a bus 98.
  • CPU 90 executes a program (including a communication support program) stored in ROM 92 or HDD 96, or a program (including a communication support program) read from portable storage medium 91 by portable storage medium drive 99. By doing so, the function shown in FIG. 3 is realized.
  • FIG. 2B shows the hardware configuration of the client terminal 20.
  • the client terminal 20 includes a CPU 190, a ROM 192, a RAM 194, a storage unit (HDD) 196, a display unit 193, an input unit 195, a network interface 197, a portable storage medium drive 199, and the like.
  • Each component of the client terminal 20 is connected to the bus 198.
  • the function of each unit in FIG. 3 is realized by the CPU 190 executing the program.
  • FIG. 3 shows a functional block diagram of the server 10 and the client terminal 20.
  • the server 10 functions as the mail processing unit 12 as a notification unit and the chat processing unit 14 as a creation unit are realized by the CPU 90 executing a program.
  • the function as the mail display part 22 and the chat display part 24 is implement
  • 3 shows a user authentication DB 31 stored in the HDD 96 of the server 10, a mail DB 32 and a reply management DB 33 as a storage unit, a delimiter table 34, a past article work table 37, a chat user DB 35, a channel.
  • a sentence DB 36 is also illustrated.
  • the mail processing unit 12 performs Web mail screen creation, screen transmission to the client terminal 20, Web mail transmission / reception processing, and the like.
  • the mail processing unit 12 displays the information (URL) of the chat screen created by the chat processing unit 14 when a request for a location change (transition from mail to chat) specifying the mail is issued by the user. Notify users at the email address.
  • the chat processing unit 14 creates a chat screen, transmits a screen to the client terminal 20, and manages a chat channel.
  • the chat processing unit 14 creates a chat screen related to the e-mail when the user issues a location change request designating the e-mail.
  • the user authentication DB 31 is a database in which information used for authentication when a user logs in is stored. As shown in FIG. 4, the user authentication DB 31 stores a user ID, a password corresponding to the user ID, and a chat ID.
  • the mail DB 32 is a database that stores information on mails transmitted and received between the client terminals 20 for each user. As shown in FIG. 5, the mail DB 32 has fields of “message ID”, “sender ID”, “sending date / time”, “title”, “text”, and “destination”. Note that the mail DB 32 in FIG. 5 shows an example of the mail DB 32 of the received mail whose user ID is suzuki@xxx.ww. As the mail DB, there is also a mail DB that stores outgoing mail. In the “message ID” field of FIG. 5, a unique ID defined for each mail is input. In the “sender ID” field, the user ID (mail address) of the user who sent the mail is entered. In the “title” and “text” fields, the title of the mail and the text itself are input. In the “destination” field, the mail transmission destination (one or more) is input.
  • the reply management DB 33 stores information on the reply source mail (message ID and sender) and information on the reply mail (original mail) (message ID and sender).
  • the database to store Specifically, it has a data structure as shown in FIG.
  • the delimiter table 34 is a table used by the mail processing unit 12 to delimit the mail text. Specifically, as shown in FIG. 6B, a “character” used to separate the mail body and a “name” of the character are stored. Since the “name” in the delimiter table 34 is not used for actual processing, the “name” field in FIG. 6B may be omitted.
  • the past article work table 37 is a table for storing contents exchanged in the mail when the user who has exchanged the mail changes the discussion place to chat. As shown in FIG. 7, the past article work table 37 includes a “speech time” in which the transmission time of the mail body is stored, a “chat ID” in which the chat ID of the user who made the speech is stored, and a mail body ( Each field of “delimited sentence” is stored.
  • the chat user DB 35 is a database that stores chat channels that can be used by chat users. Specifically, the chat user DB 35 has fields of “chat ID”, “automatic JOIN channel”, and “current JOIN channel”, as shown in FIGS. 8A and 8B.
  • chat ID a channel name that automatically participates when each chat user starts up a chat screen on the browser of the client terminal 20 is stored.
  • current JOIN channel stores the automatic JOIN channel of each chat user and the name of the channel to which each chat user joined afterwards.
  • the channel sentence DB 36 is a database for storing a user (sender) who made a statement in each chat channel, a time (sent time) of making a statement, and the contents of the statement. Specifically, as shown in FIGS. 9A and 9B, the channel sentence DB 36 has fields of “channel name”, “sender”, “sending time”, and “message content”. .
  • the mail display unit 22 displays a screen related to the mail (Web mail) transmitted from the mail processing unit 12 on the browser.
  • the mail display unit 22 transmits information input from a user of the client terminal 20 and instructions from the user (instructions by input on a browser) to the server 10 (mail processing unit 12).
  • the chat display unit 24 displays a screen related to the chat transmitted from the chat processing unit 14 on the browser.
  • the chat display unit 24 transmits information input from the user of the client terminal 20 and instructions from the user (instructions by input on the browser) to the server 10 (chat processing unit 14).
  • FIG. 10 to FIG. 12 a series of processing flows of the mail processing unit 12 and the mail display unit 22 are shown in flowcharts.
  • each processing / determination is arranged in consideration of processing timings of the mail processing unit 12 and the mail display unit 22.
  • FIGS. 13 to 15 are flowcharts showing detailed processing of the subroutines included in FIGS.
  • step S110 the mail display unit 22 waits until receiving a mail display request.
  • the display request in this case is made when the user accesses the Web mail address on the browser. If the determination in step S110 is affirmed, the process proceeds to step S112. In step S112, the mail display unit 22 transmits a mail display request to the server 10 (mail processing unit 12).
  • the mail processing unit 12 stands by until a mail display request is received from the client terminal 20 in step S10. Therefore, the mail processing unit 12 proceeds to step S12 when the mail display request is transmitted from the mail display unit 22 in step S112.
  • step S12 the mail processing unit 12 transmits a user ID and password input screen to the client terminal 20 (mail display unit 22).
  • the input screen in this case is assumed to be an authentication screen as shown in FIG. 16 (a screen including user ID and password input fields and send and cancel buttons).
  • step S112 the mail display unit 22 stands by until a user ID and password input screen is received from the server 10 (mail processing unit 12) in step S114. Therefore, as described above, when the input screen is transmitted from the server 10 side in step S12, the mail display unit 22 proceeds to step S116.
  • step S116 the mail display unit 22 displays the user ID and password input screen (FIG. 16) on the display unit 193 of the client terminal 20 (in the browser).
  • step S118 the mail display unit 22 stands by until it receives a user ID and password. In this case, when the user inputs the user ID and password using the input unit 195 of the client terminal 20 and presses the transmission button, the process proceeds to step S120.
  • step S120 the mail display unit 22 transmits the user ID and password to the server 10 (mail processing unit 12).
  • the mail processing unit 12 waits until receiving the user ID and password in step S14 after step S12. Therefore, the mail processing unit 12 proceeds to step S16 when the user ID or the like is transmitted from the mail display unit 22 in step S120.
  • step S16 the mail processing unit 12 authenticates the user by using the transmitted user ID and password and the user authentication DB 31 (FIG. 4).
  • step S18 the mail processing unit 12 determines whether or not the authentication is successful. If the determination here is negative, that is, if the authentication fails, in step S20, the mail processing unit 12 transmits an error screen (see FIG. 17) to the client terminal 20 (mail display unit 22). All the processes in FIGS. 10 to 12 are completed.
  • step S22 the mail processing unit 12 acquires the received mail from the mail DB 32 (FIG. 5) corresponding to the user ID, and creates a mail list display screen.
  • the mail list display screen in this case is assumed to be a screen as shown in FIG.
  • the mail list display screen in FIG. 18 includes buttons for new message creation, reply, and logout in addition to the received mail information.
  • step S24 the mail processing unit 12 transmits a mail list display screen corresponding to the user ID to the client terminal 20 (mail display unit 22). Thereafter, the process proceeds to step S26 in FIG.
  • the mail display unit 22 determines whether or not the mail list display screen has been received in step S122 after step S120. If the determination here is affirmative, that is, if the process of step S24 described above is performed in the mail processing unit 12, the process proceeds to step S128. In step S128, the mail display unit 22 displays the mail list display screen received from the mail processing unit 12. Thereafter, the process proceeds to step S130 in FIG.
  • step S122 determines whether an error screen has been received. If the determination here is negative, the process returns to step S122, but if the determination here is affirmative, that is, if the process of step S20 is performed in the mail processing unit 12, the process returns to step S126. Transition.
  • step S126 the mail display unit 22 displays the error screen received from the mail processing unit 12, and ends all the processes in FIGS.
  • step S130 When the mail display unit 22 proceeds to step S130 in FIG. 11, whether or not a mail creation request is issued by the user of the client terminal 20 (whether or not a new message creation button or a reply button is pressed by the user). Judging. If the determination is negative, the process proceeds to step S136. If the determination is positive, the process proceeds to step S132.
  • step S132 the mail display unit 22 transmits a message creation request (new creation or reply) to the server 10 (mail processing unit 12). Then, the mail display unit 22 executes a mail transmission processing subroutine in step S134.
  • the mail processing unit 12 determines whether or not a message creation request (new creation or reply) has been received in step S26 in FIG. 11 after step S24 in FIG. If the determination here is negative (if no message creation request has been issued at the client terminal 20), the process proceeds to step S32. On the other hand, when the process in step S132 is performed in the mail display unit 22, the determination in step S26 is affirmed, and the process proceeds to step S28. When the process proceeds to step S28, the mail processing unit 12 transmits a message creation screen to the client terminal 20 (mail display unit 22). In this case, the message creation screen is a screen as shown in FIG. If the message creation request is “create new message”, the mail processing unit 12 transmits the screen of FIG. 19 as it is.
  • the mail processing unit 12 acquires the sender ID, title, and text of the reply source mail from the mail DB 32. Then, the mail processing unit 12 displays the acquired caller ID in the destination column of the message creation screen in FIG. 19, and quotes the acquired title and the acquired text in the column of the subject and article input screen (“ Send the screen displayed as a subject with “Re:” or a text with “>”.
  • step S30 the mail processing unit 12 executes a mail transmission processing subroutine.
  • step S134 the mail transmission processing subroutine executed by the mail display unit 22 and the mail transmission processing (step S30) executed by the mail processing unit 12 will be described in detail with reference to FIGS.
  • FIG. 13 is a flowchart showing the mail transmission process (step S134) of the mail display unit 22.
  • step S202 the mail display unit 22 waits until it receives a message creation screen from the server 10 (mail processing unit 12).
  • step S28 in FIG. 11 is performed in the mail processing unit 12
  • step S204 the mail display unit 22 displays the received message creation screen on the display unit 193.
  • step S206 the mail display unit 22 receives input of a destination, a title, and an article text from the user.
  • the mail display unit 22 waits until it receives a message transmission request from the user of the client terminal 20. In this case, the mail display unit 22 accepts a message transmission request when the user presses the transmission button in the screen of FIG.
  • step S210 When the mail display unit 22 receives the message transmission request, the process proceeds to step S210, and the destination, title, and article text are transmitted to the server 10 (mail processing unit 12). Thereafter, the process proceeds to step S136 in FIG.
  • FIG. 14 is a flowchart showing the mail transmission process (step S30) of the mail processing unit 12.
  • step S302 the mail processing unit 12 waits until receiving a destination, a title, and an article body from the client.
  • the mail processing unit 12 proceeds to step S304 when the process of step S210 of FIG. 13 described above is performed in the mail display unit 22.
  • step S304 the mail processing unit 12 creates a message ID and a header.
  • step S306 the mail processing unit 12 determines whether or not the mail is a reply to another mail. If the determination here is negative, that is, if the mail is newly created, the process proceeds to step S314. On the other hand, if the determination in step S306 is affirmative, that is, if the mail is a reply to another mail, the process proceeds to step S308.
  • step S308 the mail processing unit 12 acquires the message ID and sender ID of the reply source mail from the mail DB 32. For example, when the second received mail from the top in FIG. 5 is a reply source mail, the mail processing unit 12 sets the message ID “system2@xxx.ww” and the caller ID “tanaka@xxx.ww”. get.
  • step S310 the mail processing unit 12 records the message ID of this mail in the “original mail message ID” field of the reply management DB 33 (FIG. 6A), and the “original mail sender” field.
  • the sender ID (user ID) of this mail is recorded.
  • step S312 the mail processing unit 12 records the message ID acquired in step S308 in the “reply source mail message ID” field of the reply management DB 33. Further, the mail processing unit 12 records the sender ID acquired in step S308 in the “reply source sender” field. Thereafter, the process proceeds to step S314.
  • step S314 the mail processing unit 12 records the message ID, the destination, the title, and the article text in the mail DB 32 of each destination. Thereafter, the process proceeds to step S32 in FIG.
  • step S136 the mail display unit 22 waits until receiving a mail selection from the user on the mail list display screen (FIG. 18). In this case, when there is a mail selection from the user, the process proceeds to step S138. In step S138, the mail display unit 22 transmits the received mail selection information to the server 10 (mail processing unit 12).
  • step S32 the mail processing unit 12 determines whether mail selection information has been received from the client terminal 20 (mail display unit 22). If the determination is negative, the process proceeds to step S52 in FIG. On the other hand, if the determination in step S32 is affirmative, that is, if the mail display unit 22 executes the process in step S138, the mail processing unit 12 proceeds to step S34.
  • step S34 the mail processing unit 12 acquires the text of the selected mail, the transmission date / time, and the like from the mail DB 32.
  • step S36 the mail processing unit 12 creates a message display screen and transmits it to the client terminal 20 (mail display unit 22).
  • the message display screen is, for example, a screen as shown in FIG.
  • the message display screen of FIG. 20 is provided with a button for “change discussion place (to chat)” in addition to the column in which the header information and text of the mail are described.
  • step S38 the mail process part 12 transfers to step S38.
  • the mail display unit 22 waits until the message display screen is received in step S140 after step S138. In this case, when the process of step S36 is executed in the mail processing unit 12, the mail display unit 22 proceeds to step S142.
  • step S142 the mail display unit 22 displays the received message display screen on the display unit 193.
  • step S144 the mail display unit 22 determines whether a location change request has been accepted.
  • the mail display unit 22 accepts a place change request when the user of the client terminal 20 presses the “change discussion place (to chat)” button in the message display screen (FIG. 20). . If the determination in step S144 is negative, the process proceeds to step S148 in FIG. 12, but if the determination is positive, the process proceeds to step S146.
  • the user wants to move the discussion place to chat when the number of e-mail exchanges increases or when there is a misunderstanding in the e-mail. I often think. In such a case, the user presses the “change discussion place (to chat)” button.
  • step S146 the mail display unit 22 transmits a location change request to the server 10 (mail processing unit 12). Thereafter, the process proceeds to step S148 in FIG.
  • step S36 the mail processing unit 12 determines whether a location change request has been received from the client terminal 20 (mail display unit 22) in step S38. If the determination is negative, the process proceeds to step S52 in FIG. 12. If the determination is positive, that is, if the process of step S146 is performed in the mail display unit 22, the process proceeds to step S40. To do.
  • the mail processing unit 12 determines the address and subject of the mail displayed on the message display screen when “change discussion place (to chat)” is pressed. To get.
  • step S42 the mail processing unit 12 transmits a new channel creation request, a subject, and a destination to the chat processing unit 14. Thereafter, the process proceeds to step S46 in FIG.
  • the mail processing unit 12 executes a subroutine of past message transmission processing. This past message transmission processing subroutine is executed in accordance with the flowchart of FIG.
  • step S320 the mail processing unit 12 determines whether or not the message ID of the target mail is included as the original mail message ID in the reply management DB 33 (FIG. 6A). . If the determination here is negative, that is, if there is no message ID of the target mail in the reply management DB 33, the mail processing unit 12 proceeds to step S336. In step S336, the mail processing unit 12 transmits a past message (no content) to the chat processing unit 14, ends the entire processing in FIG. 15, and proceeds to step S48 in FIG. On the other hand, if the determination in step S320 is affirmative, that is, if the reply management DB 33 has the message ID of the target mail, the process proceeds to step S322.
  • step S322 the mail processing unit 12 acquires the reply source message ID and the reply source sender from the line in the reply management DB 33 in which the message ID of the target mail is described in the column of the original mail message ID.
  • step S324 the mail processing unit 12 acquires the mail text of the reply source message ID from the mail DB 32 corresponding to the reply source sender.
  • step S326 the mail processing unit 12 acquires a text from which the quote part is deleted from the mail text.
  • step S328 the mail processing unit 12 delimits the acquired text using characters included in the delimiter table 34 (starts a new line).
  • step S330 the mail processing unit 12 associates the sender (here, chat ID) with the separated text as past utterances and records them in the past article work table 37.
  • the transmission time of the mail managed by the mail DB 32 is recorded in the past article work table 37 as “speech time”.
  • step S332 the mail processing unit 12 determines whether or not the reply management DB 33 includes the message ID of the reply source mail as original mail information. If the determination here is affirmed, the process returns to step S322. If the determination is negative, the process proceeds to step S334. If the process returns to step S322, the processes and determinations of steps S322 to S332 are repeated until the determination of step S332 is denied. As a result, as shown in FIG. 7, the sentence in which the sentence described in the mail body of FIG. 20 is separated, the speaker (chat ID) and the utterance time of the separated sentence are stored in the past article work table 37. be able to.
  • step S332 When the determination in step S332 is denied and the process proceeds to step S334, the mail processing unit 12 transmits the contents of the past article work table 37 (speaking time, sender, and separated text) to the chat processing unit 14 as past utterances. To do. As a result, the mail processing unit 12 finishes the entire process of FIG. 15 (subroutine of past message transmission process (S46)), and proceeds to step S48 of FIG.
  • step S50 to the mail address displayed on the screen where the “change discussion place (to chat)” button is pressed, the fact that it has moved to chat and the URL are transmitted by mail.
  • step S50 the mail DB 32 corresponding to the mail destination is actually recorded.
  • the screen (chat movement mail screen) of the mail (chat movement mail) to be transmitted is as shown in FIG. The user who receives this mail can use the generated chat screen by accessing the URL of the chat screen.
  • step S148 the mail display unit 22 determines whether or not a mail list display request has been accepted. Judging. If the determination here is affirmative, in step S150, the mail display unit 22 transmits a mail list display request to the server 10 (mail processing unit 12), and returns to step S122 in FIG. On the other hand, if the determination in step S148 is negative, the process proceeds to step S152.
  • step S152 the mail display unit 22 determines whether an end request is accepted. The user can issue an end request by pressing a logout button on the screen of FIG. 18 or FIG. If the determination in step S152 is negative, the process returns to step S148. On the other hand, if the determination in step S152 is affirmed, that is, if an end request is issued from the user, the process proceeds to step S154. In step S154, the mail display unit 22 transmits a termination request to the server 10 (mail processing unit 12). When the process of step S154 is completed, the mail display unit 22 ends all the processes of FIGS.
  • Step S52 the mail processing unit 12 determines whether a mail list display request has been received from the client terminal 20 (mail display unit 22). If the determination here is affirmative, that is, if the process of step S150 is performed in the mail display unit 22, the process returns to step S24 of FIG. On the other hand, if the determination in step S52 is negative, the process proceeds to step S54.
  • step S54 the mail processing unit 12 determines whether an end request has been received from the client terminal 20 (mail display unit 22). If the determination is negative, the process returns to step S26 in FIG. On the other hand, if the determination in step S54 is affirmative, that is, if the process of step S154 is executed in the mail display unit 22, the mail processing unit 12 ends all the processes in FIGS. .
  • a request for moving a location from a certain mail to a chat is issued by the user.
  • the chat screen information related to the newly created mail can be notified to the mail destination using the chat moving mail screen.
  • FIG. 22 is a flowchart showing the processing of the chat processing unit 14.
  • the chat processing unit 14 determines whether or not a usage request and a chat ID have been received from the client terminal 20 (chat display unit 24). If the determination here is affirmative, the process proceeds to a subroutine for initial channel setting processing in step S402. The case where the determination in step S400 is affirmed is a case where the processing in step S502 in FIG.
  • the chat processing unit 14 executes the process according to the flowchart of FIG.
  • step S440 the chat processing unit 14 acquires the automatic JOIN channel of the chat ID acquired in step S400 from the chat user DB 35 (FIG. 8A).
  • step S442 the chat processing unit 14 puts the automatic JOIN channel name in the current JOIN channel of the user ID acquired in step S400 in the chat user DB 35.
  • step S444 the chat processing unit 14 determines whether or not the channel sentence DB 36 (see FIGS. 9A and 9B) corresponding to the automatic JOIN channel exists. If the determination here is negative, that is, if there is no corresponding channel sentence DB 36, the process proceeds to step S446.
  • step S446 the chat processing unit 14 creates a channel sentence DB 36 corresponding to the automatic JOIN channel, and the process proceeds to step S448. In the channel sentence DB 36 created here, all the fields other than the channel name are blank.
  • step S444 If the determination in step S444 is affirmed, or after the processing in step S446, the chat processing unit 14 transmits the name of the automatic JOIN channel to the client terminal 20 (chat display unit 24) in step S448. As described above, when the process of step S402 in FIG. 23 is completed, the chat processing unit 14 proceeds to step S424 in FIG.
  • step S404 the chat processing unit 14 determines whether a new channel creation request has been received from the mail processing unit 12 together with the subject and destination. to decide. If the determination here is negative, that is, if the mail processing unit 12 has not performed the process of step S42 in FIG. 11, the process returns to step S400. On the other hand, if the determination in step S404 is affirmed, that is, if the mail processing unit 12 executes the process of step S42 in FIG. 11, the chat processing unit 14 proceeds to step S406.
  • step S406 the chat processing unit 14 executes an initial channel setting process subroutine.
  • the process in step S406 is the same as the process in step S402 described above (the process in FIG. 23).
  • step S406 the process proceeds to step S408, and the chat processing unit 14 creates a channel sentence DB 36 corresponding to the new channel name.
  • the chat processing unit 14 creates a channel sentence DB 36 corresponding to the new channel name.
  • the “change discussion place (to chat)” button is pressed on the message display screen of FIG. 20, the channel text “Re: Re: specification” as shown in FIG. 9B.
  • DB 36 will be created (however, fields other than the channel name are blank).
  • step S410 the chat processing unit 14 obtains a chat ID corresponding to the mail address (address) displayed on the message display screen when the “change discussion place (to chat)” button is pressed from the user authentication DB 31. get.
  • the chat IDs “tanaka”, “suzuki”, “satoh”, and “takahashi” corresponding to tanaka@xxx.ww, suzuki@xxx.ww, satoh@xxx.ww, and takahashi@xxx.ww are acquired. To do.
  • step S412 the chat processing unit 14 records the subject (channel name) in the current JOIN channel of the acquired chat ID in the chat user DB 35.
  • the chat user DB 35 before the “change discussion place (to chat)” button is pressed is shown in FIG. 8A, it is shown with an underline as shown in FIG. 8B.
  • a channel name is added.
  • step S414 the chat processing unit 14 transmits the channel creation end information and the channel name to the client terminal 20 (chat display unit 24) corresponding to the chat ID.
  • step S416 the chat processing unit 14 waits until it receives a past message from the mail processing unit 12.
  • the process proceeds to step S418.
  • step S4108 the chat processing unit 14 determines whether the past utterance includes the utterer and the content of the utterance. When the determination here is negative (when the process of step S336 is performed in FIG. 15), the process proceeds to step S424. On the other hand, when the determination at step S418 is affirmative (when the process at step S334 is performed in FIG. 15), the process proceeds to step S420.
  • step S420 the chat processing unit 14 records a past message in the channel sentence DB 36 of the new channel (for example, the channel name “Re: Re: specification matter”). In this case, past utterances are recorded as shown in FIG.
  • step S422 the chat processing unit 14 transmits the channel name, the speaker of the past speech, the content of the speech, and the speech time to the client terminal 20 (chat display unit 24) corresponding to the chat ID. Thereafter, the process proceeds to step S424.
  • step S422 is completed, the client terminal 20 is provided with a screen as shown in FIG. 27 as a chat screen.
  • the chat processing unit 14 associates the chat screen of FIG. 27 with the URL created in step S48 of FIG.
  • the user who has received the mail in FIG. 21 in step S50 in FIG. 12 can display the chat screen in FIG. 27 on the display unit 193 by accessing the URL described in the mail.
  • the processing in steps S418 to S422 can be said to be processing for displaying the mail text, the speaker, and the date and time extracted from the mail DB 32 and the reply management DB 33 on the chat screen.
  • step S402 the chat processing unit 14 executes a subroutine of chat normal processing.
  • the chat processing unit 14 executes processing in accordance with the flowcharts of FIGS.
  • step S460 the chat processing unit 14 adds another participant (chat ID) participating in the automatic JOIN channel name to the chat user DB 35 (FIG. 8A or FIG. obtained from b)).
  • step S462 the chat processing unit 14 creates a chat screen including participants in the automatic JOIN channel, and transmits it to the client terminal 20 (chat display unit 24).
  • chat display unit 24 For example, in the process of FIG. 22, when step S ⁇ b> 402 is performed, a chat screen as shown in FIG. 28 is transmitted to the client terminal 20.
  • step S464 the chat processing unit 14 determines whether a new channel name and a channel creation request have been received from the client terminal 20 (chat display unit 24).
  • chat display unit 24 When the user wants to create a new channel, the user presses a “create new” button on the chat screen as shown in FIG. 28 (or FIG. 27).
  • the chat processing unit 14 displays a pop-up screen for new creation as shown in FIG. 29 in the browser via the chat display unit 24.
  • the user can transmit a channel creation request to the chat processing unit 14 by pressing the “OK” button after inputting a new channel name on the pop-up screen.
  • step S464 determines whether the determination in step S464 is negative, the process proceeds to step S474. On the other hand, if the determination in step S464 is affirmed, the process proceeds to step S466.
  • step S466 the chat processing unit 14 creates a channel sentence DB 36 corresponding to the new channel name.
  • step S468 the chat processing unit 14 puts the channel name in the current JOIN channel of the user ID in the chat user DB 35.
  • step S470 the chat processing unit 14 adds the newly created channel to the chat screen.
  • step S472 the chat processing unit 14 transmits a chat screen to the client terminal 20 (chat display unit 24).
  • step S474 the chat processing unit 14 determines whether or not a request to join the channel is received from the client terminal 20. .
  • the chat processing unit 14 displays a pop-up screen for participation as shown in FIG. 30 in the browser via the chat display unit 24.
  • the user can transmit a request to join the channel to the chat processing unit 14 by pressing the “OK” button. If the determination in step S474 is negative, the process proceeds to step S482 in FIG. On the other hand, if the determination in step S474 is affirmed, the process proceeds to step S476.
  • step S476 the chat processing unit 14 puts the channel name in the current channel JOIN channel of the user ID in the chat user DB 35.
  • step S4708 the chat processing unit 14 adds the participating channel to the chat screen.
  • step S480 the chat processing unit 14 transmits a chat screen to the client terminal 20 (chat display unit 24). Thereafter, the process proceeds to step S482 in FIG.
  • step S482 the chat processing unit 14 sends a message addressed to a certain channel to the client terminal 20 (chat display unit 24). ) Is received or not. When judgment here is denied, it transfers to step S492. On the other hand, if the determination in step S482 is affirmed, the process proceeds to step S484.
  • step S484 the chat processing unit 14 records the speaker and the message in the channel sentence DB 36 corresponding to the channel.
  • step S486 the chat processing unit 14 detects a chat ID having that channel as the current JOIN channel.
  • step S488 the chat processing unit 14 adds a message to the channel field of the chat screen corresponding to the detected chat ID.
  • step S490 the chat processing unit 14 transmits a chat screen to the client terminal 20 (chat display unit 24). That is, a chat screen to which a new message (speech) is added is displayed on the display unit 193 of the client terminal 20. Thereafter, the process proceeds to step S492.
  • step S492 the chat processing unit 14 determines whether an end request is received from the client terminal 20 (chat display unit 24). The user can issue an end request by pressing the “end” button on the chat screen (FIG. 27 or FIG. 28). If the determination in step S492 is negative, the process returns to step S464 in FIG. On the other hand, if the determination in step S492 is affirmed, the entire chat normal process (step S424) in FIGS. 24 and 25 is terminated, and all the processes shown in FIG. 22 are terminated.
  • FIG. 26 is a flowchart showing the process of the chat display unit 24.
  • the chat display unit 24 waits until it accepts a chat use request and a chat ID.
  • the chat display part 24 transfers to step S502 in the stage which received the utilization request and chat ID of chat from a user.
  • step S502 the chat display unit 24 transmits the use request and the chat ID to the server (chat processing unit 14).
  • step S504 the chat display unit 24 waits until a chat screen is received from the server 10 (chat processing unit 14). In this case, when the chat display unit 24 receives the chat screen, the process proceeds to step S506. If transfering it to step S506, the chat display part 24 will display a chat screen.
  • step S508 the chat display unit 24 determines whether a new channel name and a creation request have been accepted on the screen of FIG. When judgment here is denied, it transfers to step S512. On the other hand, if the determination in step S508 is affirmed, the process proceeds to step S510. When the process proceeds to step S510, the chat display unit 24 transmits a new channel name and a creation request to the server (chat processing unit 14). Thereafter, the process proceeds to step S512.
  • step S512 the chat display unit 24 determines whether or not the channel name and the participation request are received on the screen of FIG. When judgment here is denied, it transfers to step S516. On the other hand, if the determination in step S512 is affirmative, the process proceeds to step S514. In step S514, the chat display unit 24 transmits the channel name and the participation request to the server 10 (chat processing unit 14). Thereafter, the process proceeds to step S516.
  • step S518 the chat display unit 24 determines whether or not an input of a message is accepted in a certain channel. If the determination is negative, the process proceeds to step S520. If the determination is positive, the process proceeds to step S518.
  • step S5 the chat display unit 24 transmits the channel name and the message to the server 10 (chat processing unit 14). Thereafter, the process proceeds to step S520.
  • step S520 the chat display unit 24 determines whether or not a chat screen has been received. When judgment here is affirmed, it returns to step S506. On the other hand, if the determination in step S520 is negative, the process proceeds to step S522.
  • step S522 the chat display unit 24 determines whether or not an end request has been received (whether or not the “end” button has been pressed). If the determination is negative, the process returns to step S508. On the other hand, if the determination in step S522 is affirmed, the process proceeds to step S524. In step S524, the chat display unit 24 transmits an end request to the server 10 (chat processing unit 14), and all the processes in step S424 in FIG.
  • the chat processing unit 14 and the chat display unit 24 perform processing, so that processing related to general chat is executed, and a chat screen related to mail in response to a location movement request from a user.
  • Is created steps S406 to S422 in FIG. 22, FIG. 27.
  • the chat screen created as described above displays the discussion content in the email (the content of the email text) together with the speaker and the date and time of speech.
  • the mail DB 32 and the reply management DB 33 store mail information including a mail text, a transmission destination (caller ID), and a destination.
  • a chat screen related to the mail specified by the user is created in response to a location change request (location change request specifying email) on the message display screen.
  • the mail processing unit 12 refers to the mail DB 32 or the reply management DB 33, acquires the mail destination designated by the user, and notifies the URL of the chat screen to the acquired destination.
  • Send refers to the mail DB 32 and the reply management DB 33, extracts the mail text of the mail specified by the user, and displays it on the chat screen.
  • the user issues a location change request specifying the mail from the message display screen, so that the chat screen corresponding to the mail is displayed. It is created, and the information on the chat screen can be notified to the user included in the mail address. Moreover, since the mail text described in the mail is displayed on the chat screen, the user can easily confirm the contents exchanged by mail so far on the chat screen. Thereby, the person using the chat screen can start chatting according to the contents exchanged by e-mail so far, and the convenience in the transition from e-mail to chat can be improved.
  • the chat processing unit 14 specifies each speaker who is included in the extracted mail text (delimited text in FIG. 7) based on the mail DB 32 and the reply management DB 33. And the chat process part 14 displays a speaker's information (this embodiment chat ID) with a message content on a chat screen. As a result, the user can easily grasp who made each remark included in the mail text.
  • the chat processing unit 14 specifies the transmission date and time of each utterance included in the extracted mail text based on the mail DB 32, and displays the transmission date and time information on the chat screen together with the content of the utterance. .
  • the user can easily grasp the order of each message included in the mail text.
  • the utterance time, the chat ID, and the separated text are stored in the past article work table 37, but the present invention is not limited to this. It is only necessary to store at least delimited sentences. That is, it is sufficient that at least the mail text is displayed on the chat screen of FIG.
  • the channel sentence DB 36 described in the above embodiment may be created only when a location movement request is issued.
  • the above processing functions can be realized by a computer.
  • a program describing the processing contents of the functions that the processing apparatus should have is provided.
  • the program describing the processing contents can be recorded on a computer-readable recording medium (except for a carrier wave).
  • the program When the program is distributed, for example, it is sold in the form of a portable recording medium such as a DVD (Digital Versatile Disc) or CD-ROM (Compact Disc Read Only Memory) on which the program is recorded. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.
  • a portable recording medium such as a DVD (Digital Versatile Disc) or CD-ROM (Compact Disc Read Only Memory) on which the program is recorded. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.
  • the computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. Further, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Marketing (AREA)
  • Data Mining & Analysis (AREA)
  • Economics (AREA)
  • Computer Hardware Design (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
PCT/JP2012/084123 2012-02-23 2012-12-28 コミュニケーション支援プログラム及びコミュニケーション支援装置 WO2013125152A1 (ja)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2012-037791 2012-02-23
JP2012037791A JP2013174957A (ja) 2012-02-23 2012-02-23 コミュニケーション支援プログラム及びコミュニケーション支援装置

Publications (1)

Publication Number Publication Date
WO2013125152A1 true WO2013125152A1 (ja) 2013-08-29

Family

ID=49005352

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2012/084123 WO2013125152A1 (ja) 2012-02-23 2012-12-28 コミュニケーション支援プログラム及びコミュニケーション支援装置

Country Status (2)

Country Link
JP (1) JP2013174957A (enrdf_load_stackoverflow)
WO (1) WO2013125152A1 (enrdf_load_stackoverflow)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110334077A (zh) * 2019-06-11 2019-10-15 无线生活（杭州）信息科技有限公司 数据库跨机房迁移的方法及装置

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP6281939B2 (ja) * 2014-01-15 2018-02-21 株式会社コナミデジタルエンタテインメント メッセージ返信サーバ、メッセージ返信端末、及びプログラム
CN113595856B (zh) * 2020-04-30 2022-09-30 北京字节跳动网络技术有限公司 信息交互方法、装置、设备及介质

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2004362138A (ja) * 2003-06-03 2004-12-24 Sharp Corp 携帯通信端末
JP2010193235A (ja) * 2009-02-19 2010-09-02 Nec Corp 移動通信端末装置

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP3835611B2 (ja) * 2002-02-26 2006-10-18 松下電器産業株式会社 情報処理装置、情報処理方法、および情報処理プログラム
JP2004199134A (ja) * 2002-12-16 2004-07-15 Dental Supply:Kk チャットシステム
JP5323803B2 (ja) * 2010-12-14 2013-10-23 株式会社日立製作所 コミュニティ管理サーバおよびコミュニティ生成方法

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2004362138A (ja) * 2003-06-03 2004-12-24 Sharp Corp 携帯通信端末
JP2010193235A (ja) * 2009-02-19 2010-09-02 Nec Corp 移動通信端末装置

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110334077A (zh) * 2019-06-11 2019-10-15 无线生活（杭州）信息科技有限公司 数据库跨机房迁移的方法及装置

Also Published As

Publication number Publication date
JP2013174957A (ja) 2013-09-05

Similar Documents

Publication Publication Date Title
JP5807094B1 (ja) 音声チャットを可能とするシステム、方法及びプログラム
US10050971B2 (en) Portal authentication method and access controller
US11470023B2 (en) Session initiation method and device
US7996228B2 (en) Voice initiated network operations
EP2898420A1 (en) A data-sharing method, terminal, server, and system
US20150032809A1 (en) Conference Session Handoff Between Devices
WO2009144862A1 (ja) 通信端末装置及び通信制御方法並びに通信制御プログラム
US20100125580A1 (en) Automatic buddy management
JP2015507246A (ja) シームレスな共同作業及び通信
CN106576126B (zh) 音频聊天管理设备和方法
US10250651B2 (en) Method and mobile terminal for publishing information automatically
CN102368780B (zh) 一种基于应用的信息交互方法及系统
WO2013125152A1 (ja) コミュニケーション支援プログラム及びコミュニケーション支援装置
CN103269308A (zh) 一种用于发布通信群组交流信息的方法及系统
TW201605202A (zh) 即時通訊
JP2017050687A (ja) 制御装置、通信制御システム、及びプログラム
CN100438511C (zh) 一种即时通信中按照时间段自动回复的方法及系统
JP5494129B2 (ja) 通信システムおよび通信方法
JP2016019756A (ja) 音声チャット管理装置及び方法
US20050108352A1 (en) Mail exchange between users of network game
US20220070231A1 (en) Information processing device, communication method, and communication system
JP6044411B2 (ja) メール処理プログラム、メール処理方法及びメール処理装置
US20170111409A1 (en) Transmission terminal, automatic response method, and recording medium
US20060069731A1 (en) Sender address setting when generating return mail
JP2021105937A (ja) 連携チャットシステム

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 12868947

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 12868947

Country of ref document: EP

Kind code of ref document: A1