WO2013119149A1 - Terminal utilisateur ayant des possibilités de rétroaction améliorées - Google Patents

Terminal utilisateur ayant des possibilités de rétroaction améliorées Download PDF

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Publication number
WO2013119149A1
WO2013119149A1 PCT/SE2012/050107 SE2012050107W WO2013119149A1 WO 2013119149 A1 WO2013119149 A1 WO 2013119149A1 SE 2012050107 W SE2012050107 W SE 2012050107W WO 2013119149 A1 WO2013119149 A1 WO 2013119149A1
Authority
WO
WIPO (PCT)
Prior art keywords
user terminal
reporting
communications system
cellular communications
movements
Prior art date
Application number
PCT/SE2012/050107
Other languages
English (en)
Inventor
Gunnar HEIKKILÄ
Original Assignee
Telefonaktiebolaget L M Ericsson (Publ)
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telefonaktiebolaget L M Ericsson (Publ) filed Critical Telefonaktiebolaget L M Ericsson (Publ)
Priority to US14/376,457 priority Critical patent/US9554251B2/en
Priority to EP12867856.2A priority patent/EP2812772A4/fr
Priority to PCT/SE2012/050107 priority patent/WO2013119149A1/fr
Publication of WO2013119149A1 publication Critical patent/WO2013119149A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/025—Services making use of location information using location based information parameters
    • H04W4/027—Services making use of location information using location based information parameters using movement velocity, acceleration information
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/017—Gesture based interaction, e.g. based on a set of recognized hand gestures
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
    • G06F3/033—Pointing devices displaced or positioned by the user, e.g. mice, trackballs, pens or joysticks; Accessories therefor
    • G06F3/0346—Pointing devices displaced or positioned by the user, e.g. mice, trackballs, pens or joysticks; Accessories therefor with detection of the device orientation or free movement in a 3D space, e.g. 3D mice, 6-DOF [six degrees of freedom] pointers using gyroscopes, accelerometers or tilt-sensors
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
    • G06F3/0488—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures
    • G06F3/04883—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures for inputting data by handwriting, e.g. gesture or text
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2250/00—Details of telephonic subscriber devices
    • H04M2250/12—Details of telephonic subscriber devices including a sensor for measuring a physical value, e.g. temperature or motion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Definitions

  • the present invention discloses a user terminal for a cellular communications system, with improved feedback possibilities.
  • Cellular communications systems have expanded from simple speech-only systems to platforms for a multitude of different services, many of them based on IP, i.e. the Internet Protocol. Many of these services are not directly provided by the operator of the cellular communications systems, thus making it difficult for the operator to know if the service quality of the cellular communications systems is sufficient for those services or not.
  • IP i.e. the Internet Protocol
  • An additional problem for an operator of a cellular communications systems is to know if or when a user of a user terminal on which a certain service or application is being executed is dissatisfied, since different users might have different tolerance levels. This makes it hard for an operator of a cellular communications systems to adjust the network resources, priorities etc., which otherwise could be used as a way of improving the user's service quality when needed.
  • the user terminal is equipped with means for making and receiving transmissions in the cellular communications system, and in addition, the user terminal is equipped with a motion sensor for sensing movements of the user terminal.
  • the user terminal is also equipped with a reporting function for reporting movements sensed by the motion sensor to another party in the cellular communications system if those movements exceed a predefined threshold in duration and/or in magnitude.
  • a predefined threshold in duration and/or in magnitude.
  • the reporting function is arranged to include one or more of the direction, duration or magnitude of the movements in its reporting. By means of this, it is possible for an operator of a cellular communications system to ascertain a user's degree of a sentiment such as dissatisfaction, if the sentiment has been expressed by means of moving the user terminal.
  • the reporting function is arranged to report movements which match a movement pattern stored in the reporting function of in the telephone, where the movement pattern is defined as a pattern displaying a defined sentiment of the user who uses the user terminal. In some such embodiments of the user terminal, the defined sentiment is dissatisfaction.
  • the reporting function is also arranged to include in its reporting information on an application which was being executed and displayed on a display of the user terminal when said movements were sensed by the motion sensor.
  • the reporting function is also arranged to include in its reporting system data relating to the cellular communications system.
  • the user terminal is arranged to install the reporting function from or via the cellular communications system.
  • the reporting function is arranged to have a "training function", by means of which movements of the user terminal which are performed during a "training session” will be recognized by the reporting function as movements which should be compared to said thresholds in order to be included in said reporting if the thresholds are exceeded.
  • the user terminal is arranged to transmit reports from the reporting function to said other party in the cellular communications system via the user plane in the cellular communications system. In embodiments, the user terminal is arranged to transmit reports from the reporting function to said other party in the cellular communications system via a control channel in the cellular communications system. In embodiments of the user terminal, the reporting function is arranged to display the magnitude and/or duration of said movements on a display of the user terminal. In embodiments, the user terminal is arranged to receive an acknowledgement of said reporting from another party in the cellular communications system.
  • the user terminal is arranged to receive an instruction or information from another party in the cellular communications system as a result of the reporting of the reporting function.
  • the method comprises sensing movements of the user terminal, comparing those movements to one or more thresholds in duration and/or in magnitude, and reporting movements sensed to another party in the cellular communications system if the movements exceed the one or more thresholds.
  • the reporting includes one or more of the direction, duration or magnitude of said movements.
  • the reporting comprises reporting movements which match a pre-defined movement pattern, said pre-defined movement pattern being defined as a pattern displaying a defined sentiment of the user who uses the user terminal.
  • the defined sentiment is dissatisfaction.
  • the reporting also includes information on an application which was being executed and displayed on a display of the user terminal when the movements were sensed.
  • the reporting includes system data for the cellular communications system.
  • Fig 1 shows a schematic block diagram of a user terminal
  • Fig 2 shows a flow chart of a method for operating a user terminal.
  • Fig 1 shows a schematic block diagram of a user terminal 100.
  • the user terminal 100 is arranged to make and receive transmissions in a cellular communications system by means of such components as an antenna unit 105, a receive unit (“Rx”) 130 and a transmit unit ("Tx") 1 15.
  • the function of the user terminal 100 is mainly controlled by a control unit 120, which has access to a memory unit 125.
  • the user terminal 100 comprises a motion sensor 135 for sensing movements of the user terminal.
  • a motion sensor is a so called accelerometer, although other kinds of motion sensors can also be used.
  • the motion sensor 135 detects movements of the user terminal 100 in one or more dimensions; in the case of two or more dimensions the dimensions are suitably perpendicular to each other.
  • the motion sensor 135 transmits its detections of movements of the user terminal to the control unit 120 and also to a reporting function 140 which is arranged in the user terminal.
  • the motion sensor 135 can also be arranged to transmit its detections of movements of the user terminal to the reporting function 140 via the control unit 120, or vice versa, to the control unit 120 via the reporting function 140.
  • the reporting function 140 is arranged to report movements sensed by the motion sensor 135 to another party in the cellular communications system if those movements exceed a predefined threshold in duration and/or in magnitude, in which case the reporting function 140 utilizes the transmit functions of the user terminal 100, e.g. the transmit unit 130 and the antenna unit 105 in order to report to said other party in the cellular communications system that movements of the user terminal 100 have exceeded the predefined threshold in duration and/or in magnitude.
  • the control function 120 is also arranged to assist the reporting function 140 in making such reports.
  • another party in the cellular communications system is used as a generic term in order to denote the recipient of the report from the reporting function 140 since such a recipient may be located in a variety of nodes in the cellular communications system.
  • the recipient (the “another party") may also vary depending on the application which is being executed on the user terminal at the moment, and if a number of applications are being executed simultaneously, on a "main” application which is displayed on a display of the user terminal at the moment.
  • the recipient can be an MGW, i.e. a Media Gateway
  • the recipient can be an MTAS, i.e.
  • the recipient could be a PGW, i.e. a Packet Gateway.
  • PGW Packet Gateway
  • an operator of a cellular communications system can in principle decide more or less arbitrarily which node in his system that he wishes to receive such reports.
  • the recipient of the reports from the reporting function does not have to be the "immediate" recipient, i.e. the report can be routed to the recipient via other nodes in the system before it reaches the recipient mentioned here.
  • the reporting function 140 is suitably arranged to compare the movements of the user terminal which are reported to it by the motion sensor 135 with a compound (several dimensions) movement threshold, or one threshold in each of the one or more dimensions in which the motion sensor 135 is arranged to sense movements of the user terminal 100.
  • the threshold or thresholds can be either in the magnitude or the duration of the movement or in both magnitude and duration. If the threshold or thresholds is/are exceeded, the report is transmitted by the reporting function 140.
  • the reporting function is arranged to include the direction (i.e. dimension) and/or the duration or magnitude of the movement, where the magnitude can either be absolute or in terms of how much the threshold is exceeded.
  • the reporting function 140 is arranged to compare detected movements which exceed said threshold or thresholds with a pre-defined movement pattern, where the pre-defined movement pattern is defined as identifying a certain sentiment of the user who is moving the user terminal 100.
  • a certain movement pattern can be stored in the reporting function 140 or in the memory function 125 where it is accessed by the reporting function either directly or via the control unit 120. The stored movement pattern is compared to the detected movements and if a "match" is found, the reporting function reports that the sentiment has been displayed by the user of the user terminal 100.
  • one sentiment which a pre-defined movement pattern could be defined as identifying is frustration
  • the pre-defined movement pattern could then, for example, be a shaking of the user terminal 100 in one or more directions with a certain magnitude and/or speed.
  • Other examples of sentiments include dissatisfaction and anger, or positive sentiments such as satisfaction or happiness.
  • more than one sentiment can be arranged to be identified, and thus reported, by their respective movement patterns by the reporting function.
  • the "degree" of the sentiment expressed can also be included, if more than one threshold is used, where a first threshold is used to express the sentiment at all, and higher thresholds are used to express successive levels of sentiments such as, for example, dissatisfaction or frustration.
  • the reporting function is also, in embodiments, arranged to include with its reports or reporting information, information on an application which was being executed and/or displayed on a display of the user terminal when the movements were detected which exceeded said threshold or thresholds.
  • the operator of the cellular system can gain a greater understanding of which applications which are particularly sensitive to, for example, congestion in the system, or which applications that do not function particularly well, in particular on certain kinds of user terminals, if that information is also included by the reporting function.
  • the reporting function 140 is arranged to include in its reporting system data for the cellular communications system, such as, for example, data on the "radio environment", e.g. cell ID, signal strength, etc, as well as the user position (e.g. GPS data).
  • data on the "radio environment” e.g. cell ID, signal strength, etc
  • the user position e.g. GPS data
  • the reporting function 140 can either be installed on the user terminal when the user terminal is sold to the user, or, as an alternative, the reporting function can be arranged to be installed in the user terminal from the cellular communications system at a later point in time, for example if the reporting function 140 is bought and paid for by a user of the user terminal 100.
  • the reporting function 140 is arranged to display a sentiment which has been identified to a user of the user terminal 100, suitably on a display of the user terminal 100.
  • a text or symbol signifying frustration can be displayed on the user terminal's display, in embodiments along with a degree of frustration (or the sentiment in question), for example in the form of histogram.
  • the magnitude and/or duration of the movements which are associated with a certain sentiment can also be displayed on the user terminal's display.
  • the reporting function 140 has a "training function" by means of which a user can "teach” the reporting function the pre-defined movement pattern or patterns which are to be associated with a certain sentiment.
  • a user would then select from a menu one of a number of sentiments which the reporting function is arranged to report to the other node in the cellular communications system, for example the sentiment "frustration".
  • the user initiates the training session, suitably either prompted by the reporting function or by prompting (by the push of a button, etc.) the reporting function to initiate the training session.
  • the user performs the movement pattern which he wishes to associate with the chosen sentiment.
  • the training session can be terminated in a number of ways, but suitably the reporting function signals to the user that the training has been successfully completed, i.e. that the movement patterns have been successfully stored by the reporting function, a signaling which can be performed via the display of the user terminal 100 or by means of an acoustic signal or by vibration of the user terminal 100, etc.
  • a training session is terminated by the user, e.g. by pressing a button on the user terminal 100.
  • the reporting function 140 is arranged to have a "logging function", i.e. a function that logs sentiments that have been identified and data associated with them, for example how many times each sentiment has been identified during a certain period (24-hours, week, month, etc) and at which points in time, and at which levels, if multiple levels of a certain sentiment can be expressed, as explained previously.
  • logging function i.e. a function that logs sentiments that have been identified and data associated with them, for example how many times each sentiment has been identified during a certain period (24-hours, week, month, etc) and at which points in time, and at which levels, if multiple levels of a certain sentiment can be expressed, as explained previously.
  • the reports from the reporting function 140 are transmitted, this can essentially be done in one of two ways: either the reports are transmitted via the user plane of the cellular communications system, or the reports are transmitted via the control plane of the cellular communications system, in which case the reports can be made part of existing so called MDT (Minimization of Drive Tests) measurements.
  • the user terminal 100 is arranged to receive an ACK, i.e. an acknowledgement of reports sent from the reporting function 140 to the other party in the cellular communication system.
  • Such an ACK is suitably transferred to the reporting function 140 by means of the control function 120 of the user terminal 100.
  • the user terminal is in embodiment also arranged to receive instructions or information from another party in the cellular communications system as a result of reports from the reporting function 140, suitably but not necessarily from the party which receives the reports from the reporting function 140.
  • Such instructions or information can include information regarding why the service to the user is degraded at the moment ("temporary network congestion", “temporarily degraded signal”, etc), as well an estimated point in time when full service will be restored, and possibly also actions which the user might take to eliminate the reasons for a sentiment expressed by the user, e.g. frustration, which might be alleviated by means of changing a subscription level.
  • Fig 2 shows a flowchart of a method 200 for operating a user terminal such as the one 100 in fig 1 in a cellular communications system.
  • the method 200 comprises, step 205, sensing movements of the user terminal ("sense movements"), and, step 210, comparing those movements to one or more thresholds in duration and/or in magnitude.
  • the method 200 also comprises, step 220, reporting movements sensed to another party in the cellular communications system if said movements exceed said one or more thresholds. If the movements do not exceed the one or more thresholds, no reporting action is taken, as shown in step 215
  • the reporting includes one or more of the direction, duration or magnitude of said movements.
  • the method 200 comprises reporting movements which match a pre-defined movement pattern, said pre-defined movement pattern being defined as a pattern displaying a defined sentiment of the user who uses the user terminal.
  • the defined sentiment is dissatisfaction.
  • the reporting also includes information on an application which was being executed and displayed on a display of the user terminal when the movements were sensed.
  • the reporting also includes system data for the cellular communications system.
  • the reporting a reporting function is installed in the user terminal from or via the cellular communications system.
  • the reporting is carried out via the user plane in the cellular communications system.
  • the reporting is carried out via a control channel in the cellular communications system.
  • the method 200 comprising receiving an acknowledgement of said reporting from another party in the cellular communications system.
  • the method comprises receiving an instruction or information from another party in the cellular communications system as a result of the reporting.
  • Embodiments of the invention are described with reference to the drawings, such as block diagrams and/or flowcharts. It is understood that several blocks of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations, can be implemented by computer program instructions. Such computer program instructions may be provided to a processor of a general purpose computer, a special purpose computer and/or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer and/or other programmable data processing apparatus, create means for implementing the functions/acts specified in the block diagrams and/or flowchart block or blocks.
  • the functions or steps noted in the blocks may occur out of the order noted in the operational illustrations.
  • two blocks shown in succession may in fact be executed substantially concurrently or the blocks may sometimes be executed in the reverse order, depending upon the functionality/acts involved.

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  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)

Abstract

La présente invention concerne un terminal utilisateur (100) pour un système de communication cellulaire équipé de moyens (115, 130, 105) destiné à effectuer et recevoir des transmissions dans le système de communication cellulaire. Le terminal utilisateur (100) est équipé d'un capteur de mouvement (135) destiné à capter des mouvements du terminal utilisateur (100) et le terminal utilisateur (100) est également équipé d'une fonction de signalement (140) destinée à signaler les mouvements détectés par le capteur de mouvement (135) à un autre correspondant dans le système de communication cellulaire si lesdits mouvements dépassent un seuil prédéfini en durée et/ou en amplitude. Dans certains modes de réalisation, la fonction de signalement (140) est conçue pour inclure une ou plusieurs de la direction, de la durée ou de l'amplitude desdits mouvements dans son signalement.
PCT/SE2012/050107 2012-02-06 2012-02-06 Terminal utilisateur ayant des possibilités de rétroaction améliorées WO2013119149A1 (fr)

Priority Applications (3)

Application Number Priority Date Filing Date Title
US14/376,457 US9554251B2 (en) 2012-02-06 2012-02-06 User terminal with improved feedback possibilities
EP12867856.2A EP2812772A4 (fr) 2012-02-06 2012-02-06 Terminal utilisateur ayant des possibilités de rétroaction améliorées
PCT/SE2012/050107 WO2013119149A1 (fr) 2012-02-06 2012-02-06 Terminal utilisateur ayant des possibilités de rétroaction améliorées

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/SE2012/050107 WO2013119149A1 (fr) 2012-02-06 2012-02-06 Terminal utilisateur ayant des possibilités de rétroaction améliorées

Publications (1)

Publication Number Publication Date
WO2013119149A1 true WO2013119149A1 (fr) 2013-08-15

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PCT/SE2012/050107 WO2013119149A1 (fr) 2012-02-06 2012-02-06 Terminal utilisateur ayant des possibilités de rétroaction améliorées

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US (1) US9554251B2 (fr)
EP (1) EP2812772A4 (fr)
WO (1) WO2013119149A1 (fr)

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GB2526157A (en) * 2014-05-17 2015-11-18 John Christian Scott Monitoring system and method

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Also Published As

Publication number Publication date
US9554251B2 (en) 2017-01-24
EP2812772A1 (fr) 2014-12-17
US20150004950A1 (en) 2015-01-01
EP2812772A4 (fr) 2015-10-07

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