WO2013017947A3 - Method and apparatus of call to busy subscriber establishment - Google Patents

Method and apparatus of call to busy subscriber establishment Download PDF

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Publication number
WO2013017947A3
WO2013017947A3 PCT/IB2012/001662 IB2012001662W WO2013017947A3 WO 2013017947 A3 WO2013017947 A3 WO 2013017947A3 IB 2012001662 W IB2012001662 W IB 2012001662W WO 2013017947 A3 WO2013017947 A3 WO 2013017947A3
Authority
WO
WIPO (PCT)
Prior art keywords
call
calling party
queuing
queue
subscriber terminal
Prior art date
Application number
PCT/IB2012/001662
Other languages
French (fr)
Other versions
WO2013017947A2 (en
Inventor
Yu XIAO
Fangxin Liu
Original Assignee
Alcatel Lucent
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alcatel Lucent filed Critical Alcatel Lucent
Publication of WO2013017947A2 publication Critical patent/WO2013017947A2/en
Publication of WO2013017947A3 publication Critical patent/WO2013017947A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The present invention relates to s method and apparatus for call to busy subscriber establishment. The method comprises: in response to the called party being busy when called, requesting for call queuing at a calling party subscriber terminal; in response to an indication to subscribe to a called party queuing event from an application server, subscribing to a queuing event of the called party at the calling party subscriber terminal; after the calling party on-hooks, receiving information indicating a queuing status of a queue of calls of the called party at the calling party subscriber terminal, wherein, the queuing status at least comprises a record-count indicating a location of the call in the queue; and in response to the receipt of a notification indicating the location of the call in a status to be processed currently in the queue, generating a prompt tone at the calling party subscriber terminal to prompt the calling party to off-hook. The introduction of a call queuing mechanism, and the use of continuous updated call queue information, facilitate the calling party in selecting a service and also provide user friendliness.
PCT/IB2012/001662 2011-08-01 2012-07-23 Method and apparatus of call to busy subscriber establishment WO2013017947A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201110218297.5 2011-08-01
CN201110218297.5A CN102917142B (en) 2011-08-01 2011-08-01 Busy sets up the method and apparatus of calling

Publications (2)

Publication Number Publication Date
WO2013017947A2 WO2013017947A2 (en) 2013-02-07
WO2013017947A3 true WO2013017947A3 (en) 2013-03-28

Family

ID=47143952

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2012/001662 WO2013017947A2 (en) 2011-08-01 2012-07-23 Method and apparatus of call to busy subscriber establishment

Country Status (2)

Country Link
CN (1) CN102917142B (en)
WO (1) WO2013017947A2 (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111601002B (en) * 2020-04-10 2021-07-30 北京捷通华声科技股份有限公司 Client number state matching method and device, electronic equipment and storage medium

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN105323721B (en) * 2014-07-02 2019-11-19 南京中兴软件有限责任公司 The processing method and processing device of the right to apply for words
CN104270363A (en) * 2014-09-29 2015-01-07 中国联合网络通信集团有限公司 Method and system for constructing communication links and local user exchange device
CN108668033B (en) * 2017-03-30 2020-12-18 展讯通信（上海）有限公司 Method and device for processing new incoming call in call, mobile terminal and network side equipment
EP3672166A4 (en) * 2017-09-27 2021-03-03 Huawei Technologies Co., Ltd. User equipment access method and apparatus for use with r2 device
CN110475029A (en) * 2018-05-09 2019-11-19 北京京东尚科信息技术有限公司 The processing method and processing device of call business, computer storage medium, electronic equipment
CN108769439A (en) * 2018-06-04 2018-11-06 平安科技（深圳）有限公司 Traffic handling method, server and computer readable storage medium
CN108769438B (en) * 2018-07-09 2020-07-31 中国联合网络通信集团有限公司 Method, network equipment and terminal for processing call waiting
US10897534B1 (en) * 2019-09-13 2021-01-19 International Business Machines Corporation Optimization for a call that waits in queue
CN112291427A (en) * 2020-11-02 2021-01-29 迈普通信技术股份有限公司 Telephone processing method, telephone processing device, electronic equipment and storage medium
CN112751977A (en) * 2020-12-17 2021-05-04 青岛地铁集团有限公司运营分公司 Call processing method, device, system and storage medium
CN112888082A (en) * 2021-01-27 2021-06-01 上海华客信息科技有限公司 Voice call method, system, device and storage medium based on two-dimension code
CN113489852B (en) * 2021-07-06 2023-09-29 厦门亿联网络技术股份有限公司 Voice transmission call method, device, equipment and storage medium based on IP
CN113765939B (en) * 2021-10-21 2023-08-01 杭州网易智企科技有限公司 Calling method, device, equipment and storage medium

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6141328A (en) * 1997-09-29 2000-10-31 Qwest Communications International Inc. Method and system for two-way negotiated call hold
WO2007035222A1 (en) * 2005-09-20 2007-03-29 Cisco Technology, Inc.. Queuing an automatic call distribution call that has disconnected

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6819756B2 (en) * 2001-05-04 2004-11-16 Siemens Information And Communication Networks, Inc. Methods and apparatus for controlling call pullback by an automatic call distribution (acd) system from an interactive voice response (ivr) system and for allowing an acd caller to complete a critical transaction while connected to the ivr

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6141328A (en) * 1997-09-29 2000-10-31 Qwest Communications International Inc. Method and system for two-way negotiated call hold
WO2007035222A1 (en) * 2005-09-20 2007-03-29 Cisco Technology, Inc.. Queuing an automatic call distribution call that has disconnected

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111601002B (en) * 2020-04-10 2021-07-30 北京捷通华声科技股份有限公司 Client number state matching method and device, electronic equipment and storage medium

Also Published As

Publication number Publication date
WO2013017947A2 (en) 2013-02-07
CN102917142A (en) 2013-02-06
CN102917142B (en) 2015-11-25

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