WO2012012840A1 - Système de gestion des passagers et des bagages - Google Patents

Système de gestion des passagers et des bagages Download PDF

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Publication number
WO2012012840A1
WO2012012840A1 PCT/AU2011/000956 AU2011000956W WO2012012840A1 WO 2012012840 A1 WO2012012840 A1 WO 2012012840A1 AU 2011000956 W AU2011000956 W AU 2011000956W WO 2012012840 A1 WO2012012840 A1 WO 2012012840A1
Authority
WO
WIPO (PCT)
Prior art keywords
passenger
luggage
check
trip
electronic
Prior art date
Application number
PCT/AU2011/000956
Other languages
English (en)
Inventor
Stephany Tully
Wisam Charmand
Vanessa Hudson
Robert Bowrjng
Phillip Capps
Tanya Bulkin
Original Assignee
Qantas Airways Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from AU2010903367A external-priority patent/AU2010903367A0/en
Application filed by Qantas Airways Limited filed Critical Qantas Airways Limited
Publication of WO2012012840A1 publication Critical patent/WO2012012840A1/fr
Priority to AU2012101880A priority Critical patent/AU2012101880A4/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Definitions

  • the present disclosure relates to a passenger and luggage management system.
  • the system has been developed primarily for use in airports and will be described hereinafter with reference to this application. However, it will be appreciated that the system is not limited to this particular use and may also be used for managing passengers and luggage for other modes of transport, such as on ships, buses, trains and the like.
  • Mass transit processes have turnstiles where stored value cards are used to effectively check-in passengers, ie allow passengers access through the turnstile. However, these processes are not integrated to any baggage system or customer records.
  • bag drop is a hosted station where an airline agent scans the boarding pass and generates bag tags for application to the passenger's luggage, Excess luggage charges, seating changes and other assistance is also managed at the bag drop. Typically, this system results in a long transaction, causing queues during peak periods.
  • Kiosks can also be attached at a bag drop point. This requires a passenger to use a first kiosk to generate a boarding card and then a separate kiosk to generate a paper bag tag, which the customer then applies to their luggage. The passenger then places the tagged luggage on a bag injector. Such a system requires the passenger to check-in at the bag drop point before the bag can be accepted, typically resulting in a long transaction time and causing queues during peak periods as the passenger is performing both a check-in and a luggage processing operation at the bag drop point. Any discussion of documents, acts, materials, devices, articles or the like which has been included in the present specification is solely for the purpose of providing a context for the present invention. It is not to be taken as an admission that any or all of these matters form part of the prior art base or were common general knowledge in the field relevant to the present invention as it existed before the priority date of each claim of this application.
  • the present disclosure provides a passenger and luggage management system, comprising:
  • an electronic database for storing particulars associated with a plurality of passengers, including passenger contact details, booked trip particulars and check-in status for each of the plurality of passengers;
  • a passenger check-in station for identifying a passenger, and checking-in the passenger for a booked trip by transmitting data to the database for updating the passenger's check-in status on the database;
  • a self-service luggage processing station spaced apart from the passenger check- in station for checking-in the passenger's luggage for a trip;
  • a user interface associated with the luggage processing station for receiving an input indicating whether the passenger has checked-in;
  • the self-service luggage processing station is adapted to reject the passenger's luggage if the input indicates that the passenger has not checked-in.
  • the passenger check-in station may comprise one or more of a computer connected to the Internet for checking-in the passenger for the trip online, a card reading device for self-service passenger check-in by reading a passenger identification card, and a hosted check-in counter.
  • the passenger check-in station may comprise an RFID reader for reading an RFID chip on an electronic passenger identification card.
  • the RFID chip may contain a unique identifier for identifying the passenger in the database.
  • the Rf ID reader may be adapted to read the passenger's unique number and interrogate the database to determine whether the passenger has a valid booking. If so, the passenger may be chcckcd-in for the trip associated with that booking and the database may be updated accordingly.
  • a security terminal at entry to the vehicle carrying the passenger on the trip may comprise an electronic card reader for obtaining the unique identifier from the passenger's electronic passenger identification card and may be adapted to interrogate the database to confirm whether the passenger has checked-in. If so, the passenger may be allowed to board the vehicle.
  • the security terminal may comprise a transmitter for transmitting data to the database to confirm that the passenger has boarded the vehicle.
  • Passenger check in stations comprising a card reading device may provide audible and/or visual indications of successful and unsuccessful passenger registration.
  • the visual indication may comprise one or both of a text message displayed on a display screen of the passenger check- ⁇ station and illumination of a coloured beacon on the passenger check-in station.
  • the luggage processing station may comprise an electronic card reader for reading an electronic passenger identification card.
  • the input indicating whether the passenger has checked-in may be obtained by the electronic card reader of the luggage processing station reading the electronic passenger identification card.
  • a display screen may be associated with the luggage processing station and may be adapted to display a message directing the passenger to remove their luggage and check-in prior to attempting to process their luggage.
  • One or more electronic bag tags may be provided for application to the passenger's luggage and may be adapted to store information associated with the passenger's trip.
  • the trip information on the electronic bag tags may comprise information for associating the passenger's luggage with a vehicle carrying the passenger on the trip.
  • the luggage processing station may comprise an electronic writer for writing the trip information to the electronic bag tags.
  • the luggage processing station may issue the passenger with a luggage receipt for accepted luggage with electronic bag tags.
  • the electronic bag tags may be RFID tags and the luggage processing station may comprise an RFID antenna for writing trip information to the electronic bag tags.
  • Luggage having an electronic bag tag storing information associated with the passenger's trip may be injected, via the luggage processing station or a hosted luggage processing station, to a baggage sortation system.
  • the baggage sortation system may comprise electronic bag tag readers for reading the trip information from an electronic bag tag and directing the luggage associated with that bag tag to the vehicle carrying the passenger on the trip. If the bag tag readers cannot read an electronic bag tag on a piece of luggage, the baggage sortation system diverts that piece of luggage for manual processing.
  • the manual processing may include using hand, held electronic bag tag readers to scan bag tags that are not automatically read by the electronic bag tag readers of the sortation system ⁇ sorting luggage based on printed bag tags. In cases where a piece of luggage includes both a valid printed bag tag and an electronic bag. tag, trip information on the valid printed bag tag is given priority.
  • Hand held electronic bag tag readers may also be provided for selectively locating electronically tagged luggage.
  • the present disclosure provides a method of processing passengers and luggage, said method comprising:
  • the present disclosure provides a passenger and luggage management system, comprising:
  • an electronic database for storing particulars associated with a plurality of passengers, including passenger contact details, booked trip particulars and check-in status for each of the plurality of passengers;
  • a passenger check-in station for identifying a passenger, and checking-in the passenger for a booked trip by transmitting data to the database for updating the passenger's check-in status on the database;
  • a luggage processing station associated with the passenger check-in station for checking-in the passenger's luggage for a trip
  • luggage having an electronic bag tag storing information associated with the passenger's trip is injected, via the luggage processing station to a baggage sortation system comprising electronic bag tag readers for reading trip information from an electronic bag tag and directing the luggage associated with that bag tag to the vehicle carrying the passenger on the trip, and
  • Fig. 1 is a schematic view of an embodiment of a passenger and luggage processing system in accordance with the present disclosure
  • Fig. 2 is a perspective view of a self-service passenger check-in station used in the system of Fig. 1;
  • Fig. 3 is a perspective view of a luggage processing station used in the system of Fig. 1 ;
  • Fig. 4 is a flowchart of the process followed when checking-in using the passenger check-in station of Fig. 2 and the luggage processing station of Fig. 3.
  • the system 10 includes an electronic database for storing particulars associated with a plurality of passengers, including passenger contact details, booked trip particulars and check-in status for each of the plurality of passengers.
  • Various forms of passenger check-in stations are provided for identifying a passenger, checking-in the passenger for a booked trip, transmitting data to the database for updating the passenger's check-in status on the database, and processing a boarding pass for the passenger for the trip.
  • the first type of passenger check-in station provided is a remote computer connected to the Internet, via which a passenger can check-in online by logging in to the airline's website, verifying their identity, and registering for a booked flight.
  • the passenger After checking-in online, the passenger has the option of printing a paper boarding pass containing a unique 2D identifier.
  • the second type of passenger check-in station provided is hosted check-in counters 20 staffed by airline personnel who can check-in a passenger for a booked flight and print a paper boarding pass containing a unique 2D identifier or a magnetic strip.
  • the third type of passenger check-in station provided is self-service passenger check-in stations 30 at the airport 100. These self-service check-in stations 30 comprise a barcode scanner for scanning barcoded passenger identification, and may alternatively or additionally comprise an RFID reader for reading RF1D enabled passenger identification.
  • the self-service check- in stations 30 may alternatively or additionally comprise a scanner for reading other forms of passenger identification, such as passports and/or driver licences.
  • the fourth type of passenger check-in station provided is self-service magnetic strip card reading passenger check- ⁇ kiosks 35 at the airport 100.
  • the hosted check-in counters 20, self- service check in stations 30 and magnetic card reading check-in kiosks 35 are all spaced apart at the airport 100 to improve passenger flow.
  • the self service check-in stations 30 comprise a barcode scanner and an RFID card reader 32 for reading a barcoded passenger identification card or an RFID chip on a passenger's identification card.
  • the barcode and/or RFID chip contains a unique number for identifying the passenger in the electronic database.
  • the passenger identification card In addition to containing the barcode and an RFID chip, the passenger identification card also has a programmable magnetic strip.
  • the RFID chip, magnetic strip and barcode also facilitate use of the passenger identification card with other devices.
  • a passenger checks-in using a station 30 by passing their barcoded and/or RFID-enabled identification card over the reader 32, which reads the passenger's unique number and interrogates the electronic database to determine whether the passenger has a valid booking. If so, the passenger is checked-in for the trip associated with that booking and the database is updated accordingly.
  • the self-service check-in station 30 provides audible and visual indications of successful and unsuccessful passenger registration.
  • the visual indication comprises a text message displayed on a display screen 34 of the station and illumination of a coloured beacon 36 on the station.
  • the self service check-in stations 30 also comprise a printer for printing a boarding pass upon successful passenger check-in.
  • Self-service luggage processing stations 40 are provided at a spaced apart distance from hosted check-In counters 20, self-service passenger check-in stations 30, and self-service check-in kiosks 35, for checking-in any luggage that the passenger may wish to take on the trip.
  • the luggage processing stations 40 are also adapted to issue the passenger with a luggage receipt for accepted luggage,
  • a user interface 42 is associated with the luggage processing station for receiving an input indicating whether the passenger has checked-in. This input may be taken from the passenger's RFID-enabled identification tag, self-printed paper boarding pass containing a 2D barcode, or airline printed boarding pass containing a magnetic strip,
  • the self-service luggage processing stations 40 are adapted to reject the passenger's luggage if the input indicates that the passenger has not checked-in.
  • the luggage processing stations comprise an RFID card reader 44 for reading an RFID-enabled passenger identification card, along with ID and 2D barcode readers and a magnetic strip reader.
  • the user interface includes a display screen 46 that is adapted to display a message directing the passenger to remove their luggage and check-in prior to attempting to process their luggage if the input from the passenger's electronic ID card or boarding paas indicates that the passenger has not checked-in.
  • Passengers may have electronic RFID-cnabled bag tags for application to their luggage. These bag tags are adapted to store information associated with the passenger's trip.
  • the trip information on the electronic bag tags comprises information for associating the passenger's luggage with a vehicle carrying the passenger on the trip.
  • the luggage processing stations comprise an RFID reader for reading information from RFID-cnabled bag tags.
  • the luggage processing stations 40 also comprise an electronic writer, in the form of an RFID antenna, for writing the trip information to RFID-enabled bag tags.
  • Passengers who do not have electronic bag tags are able to print paper bag tags having a unique ID or 2D barcode at the self-service passenger check-in stations 30.
  • the ID or 2D barcodes identify the tagged luggage as being associated with the relevant passenger and the trip for which the passenger has checked-in.
  • the trip information associated with the ID or 2D barcodes includes information for associating the passenger's luggage with a vehicle carrying the passenger on the trip.
  • the luggage processing stations 40 also include barcode scanners for reading barcoded paper bag tags.
  • Luggage having an electronic bag tag storing information associated with the passenger's trip, or a barcoded bag tag is injected, via the luggage processing stations 40 or the check-in counters 20, to a baggage sortation system SO.
  • the baggage sortation system comprises electronic bag tag readers, including RFID bag tag readers and ID and 2D barcode readers for reading the trip information from an electronic bag tag or barcoded bag tag and directing the luggage associated with that bag tag to the vehicle carrying the passenger on the trip. If the baggage sortation system SO cannot read an electronic bag tag or barcoded bag tag on a piece of luggage, the baggage sortation system 50 diverts that piece of luggage for manual processing.
  • the manual processing may include using hand held electronic bag tag readers to scan bag tags that are not automatically read by the electronic bag tag readers of the sortation system or sorting luggage based on printed bag tags. In cases where a piece of luggage includes both a valid printed barcoded bag tag and an electronic bag tag, trip information on the printed bag tag is given priority.
  • Hand held electronic RFID bag tag readers are also be provided to luggage handling staff for selectively locating electronically tagged luggage, for example from amongst other luggage in cargo holds of vehicles.
  • the hand held scanners can be programmed to search for a specific RFID bag tag.
  • the passenger may also use their RFID-enabled identification card as a boarding pass at a security terminal 60 located at entry to the vehicle that will carry the passenger on the trip.
  • the security terrninal 60 comprises a barcode reader, magnetic strip reader or an RFID card reader for obtaining the passenger's "boarding pass" from the passenger's electronic passenger identification card, by reading the passenger's unique number from the card and interrogating the electronic database to determine whether the passenger has checked-in. If so, the passenger is cleared for boarding the vehicle.
  • the security terminal 60 also comprises a transmitter for transmitting data to the database to confirm that the passenger has boarded the vehicle.
  • an RFID-enabled bag tag containing repatriation information may be applied to the misdirected baggage to facilitate its speedy repatriation.
  • the repatriation information may include rush flight details.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Operations Research (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Data Mining & Analysis (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Devices For Checking Fares Or Tickets At Control Points (AREA)

Abstract

L'invention porte sur un système de gestion des passagers et des bagages 10 pour une ligne aérienne. Le système 10 selon l'invention comprend une base de données électronique servant à mémoriser des détails associés à une pluralité de passagers, y compris des détails de contact des passagers, des détails du trajet réservé et de l'état d'enregistrement pour chacun de la pluralité de passagers. Diverses formes de stations d'enregistrement de passagers sont établies pour identifier un passager, enregistrer le passager pour un trajet réservé, transmettre des données à la base de données afin de mettre à jour l'état d'enregistrement du passager sur la base de données et traiter une carte d'accès à bord pour le passager et pour le trajet. Des stations 40 de gestion des bagages en libre service sont agencées à distance des comptoirs d'enregistrement habités 20, des stations d'enregistrement de passagers en libre service 30 et de kiosques d'enregistrement en libre service 35, pour l'enregistrement des éventuels bagages que le passager peut souhaiter emmener avec lui sur le trajet. Une interface utilisateur 42 est associée à la station de gestion des bagages pour recevoir une entrée qui indique si le passager a été enregistré. Les stations de gestion des bagages en libre service 40 sont adaptées à rejeter le bagage du passager si l'entrée indique que le passager ne s'est pas enregistré.
PCT/AU2011/000956 2010-07-28 2011-07-28 Système de gestion des passagers et des bagages WO2012012840A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2012101880A AU2012101880A4 (en) 2010-07-28 2012-12-28 Passenger and luggage management system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
AU2010903367 2010-07-28
AU2010903367A AU2010903367A0 (en) 2010-07-28 Passenger and luggage management system

Related Child Applications (1)

Application Number Title Priority Date Filing Date
AU2012101880A Division AU2012101880A4 (en) 2010-07-28 2012-12-28 Passenger and luggage management system

Publications (1)

Publication Number Publication Date
WO2012012840A1 true WO2012012840A1 (fr) 2012-02-02

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PCT/AU2011/000956 WO2012012840A1 (fr) 2010-07-28 2011-07-28 Système de gestion des passagers et des bagages

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Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106886955A (zh) * 2017-01-21 2017-06-23 杜雪 民航旅客多机场统一服务平台
CN106910153A (zh) * 2017-01-21 2017-06-30 杜雪 统一的民航出行平台及方法
CN109741596A (zh) * 2018-11-28 2019-05-10 交控科技股份有限公司 一种基于探针的轨道交通实时客流监控系统和方法
CN113441403A (zh) * 2021-08-10 2021-09-28 北京舜天龙兴信息技术有限公司 智能动态调度系统

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US20040035928A1 (en) * 2002-08-21 2004-02-26 Anderson Jeffrey L. Airport check-in system and method
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US20040035928A1 (en) * 2002-08-21 2004-02-26 Anderson Jeffrey L. Airport check-in system and method
KR100798741B1 (ko) * 2006-07-31 2008-01-29 한국공항공사 유-에어포트 구현을 위한 무선 태그를 이용한 공항 서비스제공 시스템
US20090015398A1 (en) * 2007-07-13 2009-01-15 International Business Machines Corporation System and method of providing location information of checked baggage

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Title
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Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106886955A (zh) * 2017-01-21 2017-06-23 杜雪 民航旅客多机场统一服务平台
CN106910153A (zh) * 2017-01-21 2017-06-30 杜雪 统一的民航出行平台及方法
CN109741596A (zh) * 2018-11-28 2019-05-10 交控科技股份有限公司 一种基于探针的轨道交通实时客流监控系统和方法
CN113441403A (zh) * 2021-08-10 2021-09-28 北京舜天龙兴信息技术有限公司 智能动态调度系统

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