WO2011050646A1

WO2011050646A1 - Method and device for processing call

Info

Publication number: WO2011050646A1
Application number: PCT/CN2010/075853
Authority: WO
Inventors: 赵伟; 王延平
Original assignee: 中兴通讯股份有限公司
Priority date: 2009-10-26
Filing date: 2010-08-10
Publication date: 2011-05-05
Also published as: CN101715028B; CN101715028A

Abstract

A method and device for processing call are provided by the present invention, used to solve the problem that when another non-emergency call is inserted in the call session utilizing prior art, the users in the session are interfered. The method includes that when a first terminal and a second terminal are in a communication state, a call request sent by a third terminal to the first terminal is detected by a network side; according to stored customized information of a call insertion permission function, whether the first terminal permits a call insertion is determined; if yes, whether the third terminal is the user permitted call insertion by the first terminal is determined according to stored user information of the users permitted call insertion by the first terminal; if yes, then the first terminal is prompted whether to accept the call from the third terminal when the present call from the third terminal is determined to be an emergency call.

Description

Call processing method and device

The present invention relates to the field of communication technologies, and in particular, to a call processing method and apparatus when other numbers are called in during a call. Background technique

At present, when the terminal is in a call, if there is another number to make an incoming call, the network side mostly processes it by not responding to the incoming number, call forwarding, busy callback, and the like. Even for users who have opened special services such as three-way calling, the user of the terminal can receive the call request information of the relevant number, but many incoming numbers do not want to be answered by the terminal user when receiving an important call. It will have a large negative impact on the call process.

The Chinese patent with the patent application number CN200610042752.X is a method for implementing the function of inserting a call. The method mainly sets the user's inserted call service data on the switch. When the user inserts the call user, the switch detects the insertion of the call user. The call service data can be inserted if the insertion condition is met. The above solution has the following disadvantages: In the technical solution, the insertion call process can be started as long as the inserted call number satisfies the insertion condition, but usually the terminal user sets the insertion call service data only to avoid a very urgent situation. Precautions, most of the time end users do not want their daily calls to be too much interference, to fall into the embarrassing situation of answering or rejecting new calls. Therefore, when the terminal user is neither willing to miss an important call nor is unwilling to be interfered by the inserted call number during the call, the technical solution cannot satisfy the demand. Summary of the invention

The present invention provides a call processing method for solving a call during use of the prior art. There are other problems when the call is inserted during a non-emergency call and the caller is disturbed.

A call processing method provided by an embodiment of the present invention includes:

When the first terminal and the second terminal are in a call state, the network side detects that the third terminal sends a call request to the first terminal, and determines whether the first terminal customizes the insertion call function according to the saved customized information of the allowed call insertion function. ;

If it is determined that the first terminal customization allows the insertion of the call function, according to the saved user information of the first terminal allowing the inserted call, determining whether the third terminal is the user allowed to insert the call by the first terminal; if the third terminal allows the first terminal to insert the call The user, when determining that the current call of the third terminal is an emergency call, prompts the second terminal whether to answer the call of the third terminal.

An apparatus for call processing provided by an embodiment of the present invention includes:

a storage unit, configured to store customized information that allows a call insertion function and user information that each terminal allows to insert a call;

a first determining unit, configured to: when receiving a call request sent by the third terminal to the first terminal in a call state between the first terminal and the second terminal, determining, according to the saved customized information of the allowed call insertion function, determining the first Whether the terminal has customized the plug-in call function;

a second judging unit, configured to determine, according to the saved user information that the first terminal allows the insertion of the call, in the case that the first terminal is allowed to insert the call function, determine whether the third terminal is a user that allows the first terminal to insert the call;

a third determining unit, configured to determine, when the third terminal is a user that allows the first terminal to insert a call, whether the current call of the third terminal is an emergency call;

The control unit is configured to: when determining that the current call of the third terminal is an emergency call, prompting the second terminal whether to answer the call of the third terminal.

In the embodiment of the present invention, compared with the prior art, the network side first determines whether the inserted caller is allowed to be inserted, and avoids interference of some unnecessary calls during the call. If the insertion is allowed, the network side continues to judge the inserter. Whether the call is an emergency call, if yes, then remind The called party answers the important incoming call, otherwise the call request of the inserted party will be ended. At this time, the called party in the call state is not aware of the new incoming call incoming, thereby achieving the requirement that both the important incoming call can be inserted in time and the terminal is avoided. The user is disturbed during the call. DRAWINGS

1 is a schematic flowchart of a call processing method according to an embodiment of the present invention;

2 is a schematic flowchart of a specific embodiment of a call processing method according to the present invention;

FIG. 3 is a schematic structural diagram of an apparatus according to an embodiment of the present invention. detailed description

In order to solve the problem that the network side in the prior art lacks sufficient judgment information when there are other numbers in the call, the terminal user has a negative impact on the call process. The embodiment of the invention provides a solution for invoking other numbers during a call. When the user calls, not only will it be allowed to insert the call, but also whether the call is an emergency call, and if not, the call will not be prompted. The called party in the call state has an incoming call.

As shown in FIG. 1 , the call processing method of the embodiment of the present invention includes the following steps: Step 101: When the first terminal and the second terminal are in a call state, the network side detects that the third terminal sends a call request to the first terminal. According to the saved customized information of the allowed call insertion function, it is determined whether the first terminal customizes the insertion call function.

Here, the customized information for allowing the insertion of the call function is requested by the terminal that is allowed to insert the call function to be sent to the network side for saving. Specifically, the user number for allowing the terminal to allow the insertion of the call function to be inserted may be customized, and may further include: The verification code corresponding to the user number of the inserted call.

Step 102: If it is determined that the first terminal customization allows the insertion of the call function, according to the saved user information of the first terminal allowing the inserted call, it is determined whether the third terminal is the user who is allowed to insert the call by the first terminal. Step 103: If the third terminal is a user who allows the first terminal to insert a call, determine whether the current call of the third terminal is an emergency call.

Whether the current call of the third terminal is an emergency call can be determined as follows: In one mode, the network side sends, to the third terminal, voice information for consulting whether the current call is an emergency call, and when receiving the return of the third terminal, When the verification code is used, the verification code returned by the received third terminal is verified according to the verification code in the customized information of the first terminal allowed to insert the call, and if the verification is passed, the current call of the third terminal is determined to be an emergency call. .

In another mode, the network side sends a voice message for inquiring whether the call is an emergency call to the third terminal, where the voice message prompts the user to input the button when the call is an emergency call, and returns when receiving the third terminal. When the corresponding button is pressed during the emergency call, it is determined that the current call of the third terminal is an emergency call.

Step 104: When determining that the current call of the third terminal is an emergency call, prompting the second terminal whether to answer the call of the third terminal.

The implementation of the technical solution will be further described in detail below with reference to the accompanying drawings:

2 is a schematic flowchart of a specific embodiment of a call processing method. When another number is called in during a call, the following steps are specifically included:

Step 201: The terminal A pre-opens the special feature for inserting the call, and then performs step 202 and step 203 respectively according to the two methods for determining whether the current inserted call is an emergency call according to the two requirements shown in step 208 and step 210.

Here, the specific requirement may be determined according to a rule set by the network side to determine whether the currently inserted call is an emergency call. For example, different users may set different judgment manners according to different users, or according to whether the network side saves related verification. The way of the code determines the method of determining whether the currently inserted call is an emergency call.

Step 202: The terminal A provides the mobile phone number of the user who is allowed to insert the call to the network side, and then performs step 205. Step 203: The terminal A provides the mobile phone number of the user who is allowed to insert the call and the related verification password to the network side, and then step 204 is performed.

Step 204: The network side sends the reminder information to the terminal A, prompting the terminal A to open the insertion call customization function. When the terminal A is called in an emergency, and the call state is in the call state, the password can be reminded by entering the verification password under the voice prompt. Call, then go to step 205.

Step 205: Terminal A and terminal B are in a call state.

Step 206: Terminal C dials the terminal A number.

Step 207: The network side queries whether there is a number of the terminal C in the other user information provided by the terminal A. If not, the process proceeds to step 213. Otherwise, the process proceeds from step 202 to the execution step 208 here, and the process proceeds from step 203 to here. Go to step 210.

Step 208: The network side voice consultation terminal C. Whether the current call is an emergency call, the voice prompt of "Please input button 1" is played. If the terminal C inputs a button, Γ, step 214 is performed, otherwise step 213 is performed.

Step 210: The network side voice consultation terminal C, whether the current call is an emergency call, and the voice prompt of "Please enter the verification password" is played. If the terminal C inputs the verification password, step 212 is performed; otherwise, step 213 is performed.

Step 212: The network side detects whether the input verification password is correct. If yes, step 214 is performed; otherwise, step 213 is performed.

Step 213: The original call state of the terminal A is unchanged and the call request of the terminal C is not received.

Step 214: The network side reminds the terminal A of the emergency call request of the terminal C, and the steps are performed.

215.

Step 215: Terminal A chooses to hang up or keep a call with terminal B, and simultaneously answer or hang up the incoming call of terminal C.

Referring to FIG. 3, a device for call processing according to an embodiment of the present invention includes: a storage unit 31, configured to store customized information that allows a call insertion function and user information that each terminal allows to insert a call;

The first determining unit 32 is configured to: when the first terminal and the second terminal are in a call state, detect that the third terminal sends a call request to the first terminal, and determine the first according to the saved customized information of the allowed call insertion function. Whether the terminal customizes the insertion call function;

The second determining unit 33 is configured to determine, according to the saved user information that the first terminal allows the insertion of the call, according to the saved user information that the first terminal allows to insert the call, whether the third terminal is the first terminal to allow the user to insert the call;

The third determining unit 34 is configured to determine, if the third terminal is a user that the first terminal allows to insert a call, whether the current call of the third terminal is an emergency call;

The control unit 35 is configured to prompt, when determining that the current call of the third terminal is an emergency call, whether the second terminal needs to answer the call of the third terminal.

The storage unit 31 is configured to receive, by the terminal that requests the customized insertion of the call function, the customized information that allows the insertion of the call function to be saved and saved. The customized information allowing the insertion of the call function is a request to customize the user number of the terminal allowed to insert the call, and may further include: a verification code corresponding to the user number of the inserted call.

The third determining unit 34 is configured to send, to the third terminal, voice information for inquiring whether the current call is an emergency call, and when receiving the verification code returned by the third terminal, according to the saved first terminal, allowing the insertion of the call to be customized. The verification code in the information verifies the verification code returned by the received third terminal, and if the verification passes, it determines that the current call of the third terminal is an emergency call.

The third determining unit 34 is configured to send, to the third terminal, voice information for inquiring whether the current call is an emergency call, where the voice information prompts the user to input the button when the call is an emergency call, and receives the third terminal. When the button corresponding to the returned emergency call is pressed, it is determined that the current call of the third terminal is an emergency call.

In the embodiment of the present invention, the user opens the insertion call customization function, and the called party is in a call state. When the network side first judges whether the inserted caller is allowed to be inserted, it avoids the interference of some unnecessary calls during the call. If it is allowed to insert, the network side continues to judge whether the inserted party's current call is an emergency call. Yes, the called party is reminded to answer the important incoming call, otherwise the inserted party's call request will be ended. At this time, the called party in the call state is not aware of the new incoming call, thereby enabling the important incoming call to be inserted in time. And avoid the effect that the end user is disturbed during the call.

The above is only the preferred embodiment of the present invention, and is not intended to limit the present invention. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the present invention. Within the scope of protection.

Claims

Claim

A call processing method, characterized in that the method comprises the following steps:

If it is determined that the first terminal customization allows the insertion of the call function, according to the saved user information of the first terminal allowing the inserted call, determining whether the third terminal is the user allowed to insert the call by the first terminal; if the third terminal is allowed by the first terminal The user who inserts the call, when determining that the current call of the third terminal is an emergency call, prompts the second terminal whether to answer the call of the third terminal.

The method according to claim 1, characterized in that the custom information allowing the insertion of the call function is sent to the network side for saving by the terminal applying for customization to allow the insertion of the call function.

3. The method according to claim 2, characterized in that the custom information allowing the insertion of the call function is a subscriber number for which the terminal for which the call insertion function is permitted to be inserted is requested to be customized.

The method according to claim 3, characterized in that the custom information allowing the insertion of the call function further comprises: a verification code corresponding to the user number of the inserted call.

The method according to claim 4, wherein the determining that the current call of the third terminal is an emergency call method is specifically:

The network side sends a voice message for inquiring whether the call is an emergency call to the third terminal, and when receiving the verification code returned by the third terminal, ί according to the saved verification code pair in the customized information of the first terminal allowed to insert the call The received verification code returned by the third terminal is verified, and if the verification is passed, it is determined that the current call of the third terminal is an emergency call.

The method according to claim 3, wherein the method for determining that the current call of the third terminal is an emergency call is specifically:

The network side sends a voice message to the third terminal for inquiring whether the call is an emergency call. The voice information indicates that the current call is a button input by the user when the call is an emergency call. When the corresponding button is received when the emergency call returned by the third terminal is received, it is determined that the current call of the third terminal is an emergency call.

7. A device for call processing, the device comprising:

a first determining unit, configured to: when receiving a call request sent by the third terminal to the first terminal in a call state between the first terminal and the second terminal, determining, according to the customized information of the saved allowed call function Whether a terminal has customized the plug-in call function;

a second judging unit, configured to determine, according to the saved user information that the first terminal allows to insert the call, in the case that the first terminal is allowed to insert the call function, determine whether the third terminal is the user allowed to insert the call by the first terminal; a third determining unit, configured to determine, when the third terminal is a user that allows the first terminal to insert a call, whether the current call of the third terminal is an emergency call;

The device according to claim 7, wherein the storage unit is further configured to receive, by the terminal that requests the customization of the call insertion function, the customized information for allowing the insertion of the call function to be saved and saved.

9. The apparatus according to claim 8, wherein the custom information allowing the insertion of the call function is a subscriber number for which the terminal for which the call insertion function is permitted to be inserted is requested to be customized.

10. The apparatus according to claim 9, wherein the customization information allowing the insertion of the call function further comprises: a verification code corresponding to the user number of the allowed call insertion.

The device according to claim 10, wherein the third determining unit sends, to the third terminal, voice information for inquiring whether the current call is an emergency call, when receiving the first When the verification code returned by the third terminal is returned, the verification code returned by the received third terminal is verified according to the verification code in the customized information of the first terminal allowed to insert the call, and if the verification is passed, the third terminal is determined. The call is an emergency call.

The apparatus according to claim 9, wherein the third determining unit sends, to the third terminal, voice information for inquiring whether the current call is an emergency call, wherein the voice information prompts the current call as an emergency When the button input by the user during the call is received, when the corresponding button is returned when the emergency call returned by the third terminal is received, it is determined that the current call of the third terminal is an emergency call.