WO2010041341A1

WO2010041341A1 - Negotiable medium processing device

Info

Publication number: WO2010041341A1
Application number: PCT/JP2008/068503
Authority: WO
Inventors: 一宏土井; 孝一西田
Original assignee: グローリー株式会社
Priority date: 2008-10-10
Filing date: 2008-10-10
Publication date: 2010-04-15

Abstract

A negotiable medium processing device where each of special majority of operators normally using different languages can switch a language in guide information displayed on a display part to a language desired by each operator without carrying out troublesome works. The negotiable medium processing device has a display means which displays the guide information on the negotiable medium processing device, a display control means which controls the display means to display the guide information, a language information storage means which stores language information on languages of a plurality of countries, a language kind storage means which stores identification information for identifying each operator and at least one language stored in the language information storage means in association with each other, an identification information reception means which receives input of the identification information, a language kind judgment means which judges the languages stored in the language kind storage means in association with the identification information received by the identification information reception means, and a language switch means which switches the language in the guide information displayed on the display means to the language judged by the language kind judgment means.

Description

Valuable medium processing equipment

The present invention relates to a valuable medium processing apparatus for processing a valuable medium, and in particular, in a guide image displayed on a display unit without troublesome operations by a number of specific operators having different languages that are normally used. That is, the present invention relates to a valuable medium processing apparatus that can switch the language of each operator to a language desired by each operator.

In recent years, regardless of whether for business use or home use, every device is provided with a display unit that displays various guide images according to the functions of the device and the contents of processing executed by the device. An apparatus provided with this display unit is usually designed to display a language in the official language of the country or region where the apparatus is sold or used.

Some devices with such a display unit are used in languages of multiple countries, taking into account cases where they are used in a country with multiple official languages or used by multiple people with different native languages. There is also an apparatus configured such that guidance display can be performed on a display unit.

For example, Patent Document 1 includes a display data storage unit that stores display data in a plurality of languages displayed on the display unit, and a language switch that switches the language displayed on the display unit. There is described a vending machine configured so that, when operated, information on the type of product, the taste adjustment of the product, the price of the product, etc. can be displayed in the language of the country according to the operation.

According to this vending machine, a plurality of people whose languages that are normally used can each display a guidance image in a desired language on the display unit by operating the language switch.

JP 2005-332237 A

However, in a device having a language switching switch for switching the language displayed on the display unit, such as the vending machine described in Patent Document 1, the language in the guide image displayed on the display unit can be read. If the language cannot be used, the language switch must be operated every time in order to switch to the language desired by the user, which takes time and effort.

Since the device described in Patent Document 1 is a vending machine, the language changeover switch may be operated if necessary only when purchasing a product. In order to carry out the operation, the language selector switch must be operated several times a day, which makes it troublesome for the operator who operates the device to operate the language selector switch each time. .

In particular, devices installed in the backyard of financial institutions and logistics industry stores that perform multiple types of processing on valuable media such as banknotes differ in the confidentiality of information handled depending on the type of processing. There are cases where a specific number of different operators operate the apparatus depending on the processing contents.

In such a case, if each operator uses a different language, there is a problem that it becomes very troublesome to operate the language switch every time each operator operates the device.

Therefore, the present invention has been made to solve the above-described problem, and a number of specific operators having different languages that are normally used do not perform troublesome work. It is an object of the present invention to provide a valuable medium processing apparatus capable of switching the language to a language desired by each operator.

In order to solve the above-described problems and achieve the object, a valuable medium processing apparatus according to the present invention is a valuable medium processing apparatus that processes a valuable medium, and provides an operator with guidance regarding the valuable medium processing apparatus. Display means for displaying information, display control means for displaying the guidance information on the display means, language information storage means for storing language information of a plurality of countries and / or regions, and for identifying each operator Language type storage means for storing identification information in association with at least one country or region language stored in the language information storage means, identification information receiving means for receiving input of the identification information, and the identification A language type determination unit for determining a language stored in the language type storage unit in association with the identification information received by the information reception unit; and the guidance information displayed on the display unit. It was valuable-medium processing apparatus and a language switching means for switching the language determined by the language determining unit language in.

Further, in the valuable medium processing device according to the present invention, the language type storage means includes a plurality of types of processes executed by the valuable medium processing device and an operator's skill level related to the respective processes as the identification information. When the process to be executed by the valuable medium processing apparatus is selected, the language switching unit associates the type of the selected process with the identification information of the operator who has selected the process. Thus, the language in the guidance information is switched according to the skill level stored in the language type storage means.

Further, the valuable medium processing device according to the present invention is a skill level updating means for updating the skill level of each process of the operator based on the history information of each process performed by the operator on the valuable medium processing apparatus. It was decided to prepare.

Further, in the valuable medium processing device according to the present invention, the skill level updating means stores in the language type storage means as the number of executions of each process executed by the operator on the valuable medium processing device increases. The skill level of the operator is increased.

Further, in the valuable medium processing device according to the present invention, when the processing to be executed by the valuable medium processing device is selected, the language switching means has a predetermined skill level of the operator regarding the selected processing. If not, the language in the guidance information is switched.

The valuable medium processing apparatus according to the present invention is a valuable medium processing apparatus for processing a valuable medium, and displays to the operator guidance information relating to the valuable medium processing apparatus, and the guidance on the display means. Display control means for displaying information, language information storage means for storing language information of a plurality of countries and / or regions, identification information for identifying each operator, and the language information storage means Language type storage means for storing at least one country or region language in association with each other, identification information receiving means for receiving input of the identification information, and the identification information received by the identification information receiving means in association with the identification information The language type determining means for determining the language stored in the language type storing means, and the language in the guidance information displayed on the display means are determined by the language type determining means. Therefore, the language in the guidance information displayed on the display unit can be changed without troublesome operations by a large number of specific operators having different languages that are normally used. It is possible to provide a valuable medium processing device that allows each operator to switch to a desired language.

Further, in the valuable medium processing device according to the present invention, the language type storage means includes a plurality of types of processes executed by the valuable medium processing device and an operator's skill level related to the respective processes as the identification information. When the process to be executed by the valuable medium processing apparatus is selected, the language switching unit associates the type of the selected process with the identification information of the operator who has selected the process. Therefore, according to the skill level stored in the language type storage means, the language in the guidance information is switched, so that troublesome work is performed according to the skill level regarding each processing of each specific number of operators. Without performing, the language in the guidance information displayed on the display unit can be switched to the language desired by each operator.

Further, the valuable medium processing device according to the present invention is a skill level updating means for updating the skill level of each process of the operator based on the history information of each process performed by the operator on the valuable medium processing apparatus. Therefore, the language in the guidance information can be switched according to the skill level of the operator.

Further, in the valuable medium processing device according to the present invention, the skill level updating means stores in the language type storage means as the number of executions of each process executed by the operator on the valuable medium processing device increases. Therefore, the skill level of each operator can be easily updated without requiring complicated processing.

Further, in the valuable medium processing device according to the present invention, when the processing to be executed by the valuable medium processing device is selected, the language switching means has a predetermined skill level of the operator regarding the selected processing. Since the language in the guidance information is switched when it has not reached the required level, the operability is improved because the language in the guidance information is switched to the language desired by the novice in the case of a beginner regarding processing of valuable media. At the same time, an experienced person who does not need to switch the language does not frequently switch the language during the operation, which also improves the operability.

FIG. 1 is an explanatory diagram showing an overview of a depositing and dispensing machine according to the present embodiment. FIG. 2 is an explanatory diagram showing a display language switching table provided in the depositing / dispensing machine according to the present embodiment. FIG. 3 is an explanatory diagram showing a language switching mode in the display / operation unit of the depositing / dispensing machine according to the present embodiment. FIG. 4 is a functional block diagram showing the configuration of the deposit / withdrawal machine according to the present embodiment. FIG. 5 is a flowchart showing processing executed by the control unit of the depositing / dispensing machine according to the present embodiment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Depositing / withdrawing machine 2 Processing machine 3 Terminal 11 Display / operation part 12 Main control part 13 ID reception part 14 Storage part

Hereinafter, a preferred embodiment of a valuable medium processing apparatus according to the present invention will be described with reference to the accompanying drawings. In this embodiment, the case where the present invention is applied to a depositing / dispensing machine that performs a plurality of types of processing related to banknotes such as banknote depositing / withdrawing, identification, determination, storage, management of information regarding banknotes deposited / withdrawn, etc. As described above, the valuable medium processing apparatus according to the present invention is not limited to a deposit / withdrawal machine that handles banknotes, but is a value that performs a plurality of types of processing related to arbitrary valuable media such as coins, gift certificates, and coupons. The present invention can be applied to a media processing device.

The depositing / dispensing machine 1 shown in FIG. 1 is installed in a cashier of a store such as a department store or a supermarket, or in a backyard of a store of a financial institution. This device is operated and used by many operators.

In the depositing / dispensing machine 1, after the store operation is completed, each operator collects and collects the sales from each cash register, and the total of the sales of the day is collected. It is used to manage the collected sales. In addition, this depositing / dispensing machine 1 can also be used for another bank operator to withdraw banknotes when banknotes are needed, such as when the cash register at the store has run out. It is configured.

As shown in FIG. 1, the depositing / dispensing machine 1 takes in a bill inserted from the outside, performs counting and identification determination of the bill, and then stores the bill in an internal denomination storage unit 27 (see FIG. 1). 4), a processing machine 2 that performs a plurality of types of processing relating to banknotes, such as a depositing process that is temporarily stored and a withdrawal process that pays out banknotes that are stored inside, and an operation control of the processing machine 2. And a terminal 3 for performing the above.

The processing machine 2 includes a box-shaped housing 4. On the upper surface side of the box-shaped housing 4, a depositing port 5 for sequentially inserting banknotes, and a dispensing port 6 for dispensing banknotes are provided. A return port 7 is provided for returning paper sheets that cannot be handled by the depositing / dispensing machine 1 such as a damaged or counterfeit bill among the bills taken into the inside. In addition, the code | symbol 8 in FIG. 1 is a door opened and closed when performing the replenishment of the banknote to the processing machine 2, or the collection | recovery of the banknote from the processing machine 2, and the code | symbol 9 locks and unlocks the door 8. FIG. The key hole to perform.

And inside the case 4 of this processing machine 2, the below-mentioned sub control part 21, deposit part 22, bill information acquisition part 23, return part 24, withdrawal part 25, conveyance part 26, denomination storing part 27, An I / F (interface) 28 and the like (see FIG. 4) are accommodated.

On the other hand, the terminal 3 has a main body 10 in which a main control unit 12 (see FIG. 4), which will be described later, which controls the overall operation of the depositing / dispensing machine 1 and the like are accommodated, and an operator is Displaying guidance information according to various processing details related to banknotes, such as various processing contents to be executed and operation procedures for executing each processing, and the operator touching a predetermined position on the guidance information with a finger A touch panel type display / operation unit 11 is provided for causing the machine 2 to execute various processes such as a deposit process and a withdrawal process.

Further, on the front surface of the main body 10 in the terminal 3 of the depositing / dispensing machine 1, when each operator operates the depositing / dispensing machine 1, identification information (hereinafter, referred to as the depositing / dispensing machine 1) is identified. An ID receiving unit 13 for inserting an ID card in which “ID” is recorded is provided.

In particular, the depositing / dispensing machine 1 of the present embodiment is a troublesome operation for each operator by inserting his / her ID card into the ID receiving unit 13 when each operator uses the depositing / dispensing machine 1. The language in the guidance information displayed on the display / operation unit 11 can be switched to the language of the country desired by each operator without performing the operation.

That is, the deposit / withdrawal machine 1 stores language information of a plurality of countries as character information in the guide information displayed on the display / operation unit 11. In addition, the depositing / dispensing machine 1 stores a display language switching table (see FIG. 2) in which IDs of a large number of specific operators are associated with the language of the country selected by each operator corresponding to the IDs. is doing.

In addition, as a method of storing the operator ID and the language of a predetermined country in association with each other in the depositing / dispensing machine 1 according to the present embodiment, the operator manually inputs and outputs the language previously selected by the operator and his / her ID. The method of storing in the money machine 1 or the depositing / withdrawing machine 1 is configured to be connectable to a communication network, and from a predetermined server device or the like connected to the depositing / withdrawing machine 1 via this communication network, Any method such as a method in which the manager or the like stores the ID of each operator and the language normally used by the operator in the depositing / dispensing machine 1 can be used.

Further, in the display language switching table stored in the depositing / dispensing machine 1, each type of process executed by the depositing / dispensing machine 1 and the skill level of the operator related to each process are associated with each ID. . Here, the processing executed by the depositing / dispensing machine 1 is, for example, deposit processing, withdrawal processing, money collection processing, maintenance processing, error release processing, totalization processing for sales, etc., input processing for sales, etc., totalization All processes that can be executed by the depositing / dispensing machine 1 such as output processing of results, mode switching processing, various setting processing, and the like.

Then, when the ID card is inserted into the ID receiving unit 13, the deposit / withdrawal machine 1 reads the operator's ID from the ID card, and then the operator operates the display / operation unit 11 to process the processing machine. 2 is selected, it is determined by referring to the display language switching table shown in FIG. 2 whether the operator is skilled or a beginner with respect to the selected process, that is, the operator is an expert or a beginner. According to the skill level of the operator, the language in the guidance information is automatically switched to the language stored corresponding to the read ID.

Here, the display language switching table stored in the depositing / dispensing machine 1 according to the present embodiment will be specifically described with reference to FIG. As shown in FIG. 2, the display language switching table includes IDs (XXX1, XXX2, XXX3, XXX4,..., Etc.) for identifying a specific number of operators who operate the depositing / dispensing machine 1 of the present embodiment. ) Is registered.

In the display language switching table, the language selected in advance by the operator assigned with each ID is registered in association with each ID. Further, in this display language switching table, the skill level of each operator related to a plurality of types of processing (here, processing A to processing Z) executed by the processor 2 is registered in association with each ID.

Here, as the skill level of each operator related to each process, history information on the number of times each operator has executed a process by the processor 2 is registered for each ID and each process. In the display switching table in the present embodiment, for example, English is selected as the language desired by the operator whose ID is XXX1, and so far, the operation for process A has been performed three times and the operation for process B. 2 times, information indicating that the operation for process Z has been performed 0 times, and the operator whose ID is XXX2 has selected Japanese as the desired language. Information indicating that 9 operations, 8 operations for process B and 0 operations for process Z have been performed, and Japanese having selected ID XXX3 as the desired language have been selected so far In addition, information indicating that the operation for the process A is performed 50 times, the operation for the process B is performed 40 times, and the operation for the process Z is performed twice, as a language desired by the operator whose ID is XXX4. A word has been selected, and so far 100 times, the operation 90 times for treatment B, information indicating that the operation was performed 10 times for processing Z are registered.

In the depositing / dispensing machine 1 according to the present embodiment, for each process, an operator who has performed an operation for the process less than 10 times is an operation whose skill level for the process does not reach a predetermined skill level. The operator who is determined to be an operator (beginner) and is performed 10 times or more is determined to be an operator (expert) who has reached a predetermined skill level regarding the processing.

As described above, the depositing / dispensing machine 1 according to the present embodiment is configured to determine the skill level of the operator regarding the process based on the number of times each process executed by the operator. Therefore, it is possible to easily determine the skill level of the operator without requiring complicated processing only by managing the number of executions of the processing.

In addition, in the depositing / withdrawing machine 1 of this embodiment, it is comprised so that the skill level regarding the process of the operator may be judged based on the execution frequency of each process which the operator made the depositing / dispensing machine 1 perform. However, the criterion for determining the skill level is not limited to the number of executions of the process executed by the depositing / dispensing machine 1 by the operator, and another criterion may be used.

For example, the time interval from when the operator executes a certain process to the depositing / dispensing machine 1 until the same operator next executes the same process to the depositing / dispensing machine 1 is managed in the depositing / dispensing machine 1. Alternatively, it may be determined that the user is a beginner when the time interval is longer than a predetermined time, and is determined to be an expert when the time interval is equal to or less than the predetermined time.

In addition, an average processing time is set in advance for each processing, an operator who has completed the processing within the average time or less is determined as an expert, and an operator who takes more time than the average time to complete the processing is a beginner. You may comprise so that it may judge.

Also, in this display language switching table, each process to be executed by the processor 2 is classified according to its difficulty level (hereinafter referred to as “processing level”), and processing level 1 to processing level are arranged in descending order of difficulty. 10 is specified. The processing level here does not indicate the degree of complexity of the information processing executed by the control unit 21 of the processing device 2, but the operation of the display / operation unit 11 by the operator for causing the processing device to execute each processing. And the difficulty of word meaning in the guidance information displayed when performing the operation.

Therefore, the depositing / dispensing machine 1 determines that the operator whose ID corresponds to XXX1 and the operator whose ID is XXX2 are beginners regarding all processes. Further, the depositing / dispensing machine 1 determines that the operator whose ID is XXX3 is a skilled person with respect to the process A at the process level 1 and the process B at the process level 2, and determines that the operator at the process level 10 is a beginner. Further, the depositing / dispensing machine 1 determines that the operator whose ID is XXX4 is an expert regarding all the processes.

Here, with reference to FIG. 3, the language switching mode in the display / operation unit 11 of the depositing / dispensing machine 1 will be described. Here, the language set as the initial setting (hereinafter referred to as “initial language”) is English, and the three operators whose IDs are XXX1, XXX2, and XXX3 are the processing level 1 processing A. The display language switching mode displayed on the display / operation unit 11 when the processing machine 2 executes the processing Z of the processing level 10 will be described as an example.

In the case (a) shown in FIG. 3, when the ID card is inserted by the operator whose ID is XXX1, the depositing / dispensing machine 1 refers to the display language switching table and selects the country corresponding to the ID XXX1. Determine the language (English here).

Then, when the processing A of the processing level 1 is selected by the operation of the operator whose ID is XXX1, the depositing / dispensing machine 1 refers to the display language switching table and the operator of the XXX 1 is a beginner. And the guidance information in English display is displayed on the display / operation unit 11. That is, here, the depositing / dispensing machine 1 does not switch the display language.

Thereafter, in the depositing / dispensing machine 1, when the process Z of the process level 10 is selected by the operation of the operator with the ID XXX1, the operator of the XXX1 is a beginner with respect to the process A with reference to the display language switching table. And the guidance information in English display is displayed on the display / operation unit 11. That is, here again, the depositing / dispensing machine 1 does not switch the display language.

As described above, when the operator who uses English most frequently is a beginner with respect to processing at all processing levels, the depositing / dispensing machine 1 always displays the language in the guidance information in English. Improved operability.

Next, in the case (b) shown in FIG. 3, when the ID card is inserted by the operator whose ID is XXX2, the depositing / dispensing machine 1 refers to the display language switching table and corresponds to XXX2 which is the ID. The language of the country (in this case, Japanese) is determined.

Then, when the processing A of the processing level 1 is selected by the operation of the operator whose ID is XXX2, the depositing / dispensing machine 1 refers to the display language switching table and the operator of the XXX2 is a beginner with respect to the processing A. The guidance information in Japanese display is displayed on the display / operation unit 11. That is, here, the depositing / dispensing machine 1 switches the English display as the initial language display to the Japanese display.

After that, in the depositing / dispensing machine 1, when the process Z of the process level 10 is selected by the operation of the operator whose ID is XXX2, the operator of the XXX2 is a beginner with respect to the process A with reference to the display language switching table. The guidance information in Japanese display is displayed on the display / operation unit 11. That is, here, the depositing / dispensing machine 1 does not switch the display language.

As described above, when the operator who uses Japanese most frequently is a beginner with respect to processing at all processing levels, the deposit / withdrawal machine 1 changes the language in all guidance information from English display as the initial language display to Japan. Since the display is automatically switched to the word display, the operability for the operator is improved.

Next, in case (c) shown in FIG. 3, when the ID card is inserted by the operator whose ID is XXX3, the depositing / dispensing machine 1 refers to the display language switching table and corresponds to XXX3 which is the ID. Determine the language of the country (English here).

Then, when the processing A of the processing level 1 is selected by the operation of the operator whose ID is XXX3, the depositing / dispensing machine 1 refers to the display language switching table and the operator of the XXX3 is an expert regarding the processing A. It is determined that there is, and guidance information in English is displayed on the display / operation unit 11. That is, here, in the deposit / withdrawal machine 1, the language most frequently used by the operator of XXX3 is Japanese, but since the operator is an expert in the process A, the language display is changed from English display to Japanese display. Do not switch.

After that, in the depositing / dispensing machine 1, when the process Z of the processing level 10 is selected by the operation of the operator whose ID is XXX3, the operator of the XXX3 is a beginner with respect to the process A with reference to the display language switching table. The guidance information in Japanese display is displayed on the display / operation unit 11. That is, here, the depositing / dispensing machine 1 switches the display language from the English display to the Japanese display that is most frequently used by the operator whose ID is XXX3 for the process Z having a high process level.

As described above, the depositing / dispensing machine 1 does not switch the language in the guidance information to the language that the operator uses most frequently. The language is automatically switched to the language of the country previously selected by the operator.

On the other hand, the depositing / dispensing machine 1 has a relatively low processing level and can be easily operated by the operator without switching the display language. On the other hand, since the display language is not switched for the processing that deteriorates the operability, the operability for the operator is further improved. In addition, in this depositing / dispensing machine 1, in the case of an operation that is determined to be an expert for all processes, such as an operator with an ID of XXX4, the language selected in advance by the operator is Japanese. However, guidance information for all processes is displayed in English as the initial display language.

In this embodiment, the storage unit 14 of the terminal 3 stores language information related to two kinds of national languages, Japanese and English, for each country. However, it is not always necessary to store the language information for each national language. However, in the case where the same language is expressed by different words or spellings depending on the region where the language is used, language information is stored for each region where the language is used. The language to be displayed is switched according to the operator or the skill level of the operator.

Next, the configuration of the depositing / dispensing machine 1 that switches the display language as described above will be described with reference to FIG. FIG. 4 is a functional block diagram showing the configuration of the depositing / dispensing machine 1. As shown in FIG. 4, the depositing / dispensing machine 1 according to this embodiment includes a processing machine 2 that executes various processes related to banknotes, and a terminal 3 that controls the operation of the processing machine.

The processor 2 includes a depositing unit 22, a banknote information acquiring unit 23, a returning unit 24, a dispensing unit 25, a transporting unit 26, a denomination storing unit 27, an I / F 28, and a sub-control unit 21. It has.

The depositing unit 22 is configured to take bills inserted into the depositing port 5 one by one into the processing machine 2 based on the control by the sub-control unit 21. The banknote information acquisition part 23 images the image of each banknote taken in by the deposit part 22, acquires multiple types of image information regarding each banknote, and authenticates each banknote based on the image information. Various banknote information used by the sub-control unit 21 to identify the denomination, damage, etc. is obtained.

In addition, the return unit 25 uses the various banknote information acquired by the banknote information acquisition unit 23 by the sub-control unit 21 to determine whether each banknote inserted into the processing machine 2 is authentic or not. The paper sheets determined to be impossible to handle in 2 are configured to be returned to the outside of the processing machine.

The money type storage unit 27 is configured to sort and store each banknote identified by the sub-control unit 21 for each denomination. Further, the withdrawal unit 25 is configured to withdraw the banknotes stored in the denomination storage unit 27 from the processor 2 based on the control of the sub-control unit 21. The transport unit 26 is configured to transport bills among the depositing unit 22, the bill information acquisition unit 23, the return unit 24, the withdrawal unit 25, and the denomination storage unit 27. The I / F 28 is a communication interface that transmits and receives various information and command commands to and from the terminal 3.

The sub-control unit 21 includes a CPU (Central Processing Unit), a ROM (Read-Only Memory), and a RAM (Random Access).
Memory), and based on various command commands transmitted from the main control unit 12 to be described later, the CPU appropriately reads and executes various types of information processing programs stored in the ROM, thereby Execute multiple types of processing. The RAM functions as a temporary storage area used as a work area when the CPU executes various information processing programs stored in the ROM.

The sub-control unit 21, the depositing unit 22, the banknote information processing unit 23, the return unit 24, the withdrawal unit 25, the transport unit 26, the denomination storage unit 27, and the I / F 28 are respectively connected to each other by an information communication bus. It is connected.

Next, the configuration of terminal 3 will be described. The terminal 3 includes an I / F 15 that transmits and receives various information and command commands to and from the processor 2, an ID reception unit 13 that receives an ID card inserted by an operator, a touch panel display / operation unit 11, and the like. A main control unit 12 that performs overall control of the entire operation of the depositing / dispensing machine 1 including display control of the display / operation unit 11 and a storage unit 14 that stores various types of information are provided.

In particular, in this embodiment, the storage language 14 stores the display language switching table and language information of a plurality of countries for each country. The storage unit 14 also stores image data (not shown) of various types of guidance information displayed on the display / operation unit 11. The storage unit 14 is configured by a large-capacity nonvolatile memory such as a flash memory.

In the present embodiment, the storage unit 14 stores language information storage means storing language information of a plurality of countries, identification information for identifying each operator, and at least one stored in the language information storage means. It functions as a language type storage unit that stores the language of a country or region in association with each other.

The ID receiving unit 13 is configured by a card reader that reads the ID of the operator stored in the ID card from the ID card inserted by the operator and outputs the ID to the main control unit 12. In the present embodiment, the ID receiving unit 13 functions as an identification information receiving unit that receives input of identification information.

The display / operation unit 11 appropriately displays various guidance information stored in the storage unit 14 in a predetermined language display based on display control by the main control unit 12 and a predetermined position in the displayed guidance information. When a pressing operation is detected by the operator, a touch panel type display device that transmits a predetermined detection signal to the main control unit 12 is configured. In the present embodiment, the display / operation unit 11 functions as a display unit that displays guidance information corresponding to a plurality of types of processing contents related to banknotes by the processing machine 2.

The main control unit 12 includes a CPU, a ROM, and a RAM. In the ROM, the main control unit 12 includes a program executed by the CPU to perform display control of the display / operation unit 11, and the main control unit 12 includes a deposit / withdrawal machine. Various programs to be executed for overall control of the entire operation are stored.

Specifically, in order to transmit a command for causing the processing device 2 to execute various processes such as banknote depositing and dispensing processes based on the operation of the display / operation unit 11, the CPU is stored in the ROM. Information such as a program to be executed and a program executed by the CPU to display various guidance display images for guiding the operation of the terminal 3 to the operator on the display / operation unit 11 is stored.

The display / operation unit 11, the main control unit 12, the ID reception unit 13, the I / F 15, and the storage unit 14 are connected to each other via a communication bus.

The main control unit 12 reads out various information processing programs stored in the ROM based on the operation of the display / operation unit 11 by the person in charge, and executes the processing by using the RAM as a work area. The operation control of the entire depositing / dispensing machine 1 such as the operation control of the machine 2 and the display control of the display / operation unit 11 is performed. Thus, in the present embodiment, the main control unit 12 functions as a display control unit that causes the display unit to display guidance information.

In this embodiment, the main control unit 12 executes a predetermined program, so that the language registered in the display language switching table in association with the ID input from the ID reception unit 13 is in which country. Determine if it is a language. That is, in this embodiment, the main control unit 12 functions as a language type determination unit that determines the language stored in the language type storage unit in association with the identification information received by the identification information reception unit.

The main control unit 12 executes a predetermined program when the operator inserts an ID card into the ID receiving unit 13 and then selects a process to be executed by the processor 2 by operating the display / operation unit 11. Refer to the display language switching table.

Then, the main control unit 12 determines the skill level of the operator regarding the process selected by the operator, and when the skill level value is less than a predetermined value, the guidance displayed on the display / operation unit 11 The language of the information is switched to the language of the country registered in the display language switching table corresponding to the read ID.

As described above, in the present embodiment, the main control unit 12 functions as a language switching unit that switches the language in the guidance information displayed on the display unit to the language determined by the language type identification unit. When a process to be executed by the depositing / dispensing machine 1 according to the present embodiment is selected, it is stored in the language type storage unit in association with the type of the selected process and the identification information of the operator selected for the process. If the skill level is less than a predetermined value, the language in the guidance information is switched.

Further, the main control unit 12 manages the history information each time a command command for executing various processes selected by the operator is transmitted to the processor 2, and is then inserted into the ID receiving unit 13. 1 indicating a skill level registered in the display language switching table in association with the ID read from the ID card that has been read and the type of process executed by the processor 2 in response to the command command transmitted to the processor 2 The process which adds is performed. That is, in the present embodiment, the main control unit 12 relates to each process of the operator stored in the language type storage unit based on the history information of each process executed by the operator on the valuable medium processing device. It functions as a skill level update means for updating the skill level.

As described above, in the depositing / dispensing machine 1 according to the present embodiment, the operator stored in the language type storage unit as the number of executions of each process performed by the operator on the depositing / dispensing machine 1 increases. Therefore, the main control unit 12 can easily update the skill level of each operator without requiring complicated processing.

In the present embodiment, each time the main control unit 12 executes various processes, 1 is added to a value indicating the skill level of the operator who has performed the process, and the value indicating the skill level is larger. However, this is only an example, and conversely, the smaller the value indicating the skill level, the higher the skill level may be.

In the case of such a configuration, for example, 10 is set as an initial value of the value indicating the skill level, and each time the main control unit 12 executes a process related to banknotes, it relates to the process of the operator who executed the process. 1 is subtracted from the value indicating the skill level. In this case, the closer the value indicating the skill level is to 0, the higher the skill level is.

In this embodiment, each time the operator causes the depositing / dispensing machine 1 to execute processing, the value indicating the skill level of the operator is simply increased by 1. However, the depositing / dispensing machine 1 Depending on the difficulty level of the operation when the process is executed, a different weighting is performed for each process, and if the operator executes a process with a low difficulty level, a process with a high difficulty level is executed. It may be configured to increase the value indicating the skill level more than the case.

With this configuration, a process with a high degree of difficulty that is difficult to get used to the operation unless the process is executed a plurality of times is not easily determined as an expert even if the same number of processes are executed as the process with a low degree of difficulty. Therefore, since the skill level of the operator can be determined in detail for each process, the display language can be appropriately switched according to the skill of the operator, and the operability of the depositing / dispensing machine 1 is improved.

Further, the main control unit 12 manages the number of occurrences of operation mistakes and the frequency of operation mistakes by the operator as history information of each process, and when the number of occurrences of operation mistakes exceeds a predetermined number, When the occurrence frequency of mistakes exceeds a predetermined frequency, a value indicating the skill level of the operator regarding the processing may be decreased.

Even with such a configuration, the skill level of the operator can be determined in detail for each process, so the display language can be switched appropriately according to the skill of the operator, and the operability of the depositing / dispensing machine 1 is improved. To do.

Next, the process executed when the main control unit 12 of the terminal 3 configured as described above switches the language display of the guidance information displayed on the display / operation unit 11 using the program stored in the internal ROM. Will be described with reference to FIG.

When power is turned on to the depositing / dispensing machine 1 according to the present embodiment, the main control unit 12 first determines whether or not an ID is input from the ID receiving unit 13 as shown in FIG. 5 (step S101). ) When the ID is input (step S101: Yes), the process proceeds to step S102. When the ID is not input (step S101: No), the determination process of step S101 is performed until the ID is input. Is repeatedly executed (step S103).

In step S102, the main control unit 12 temporarily stores the ID confirmed in step S101 as an operator ID in the processing area of the RAM provided therein, and then displays English as an initial language display on the display / operation unit 11. Display the standby image.

Thereafter, the main control unit 12 determines whether or not there has been a process selection operation by the operator (step S104). Here, the main control unit 12 determines that there has been a process selection operation when a detection signal corresponding to a process selection operation for selecting a process to be executed by the processor 2 is received from the display / operation unit 11.

If the main control unit 12 determines that a process selection operation has been performed (step S104: Yes), the process proceeds to step S105. If it is determined that there is no process selection operation (step S104: No), the process proceeds to step S105. Move to S110.

In step S105, the main control unit 12 determines the processing level of the process selected by the operator based on the detection signal determined to be received in step S104, and then switches the display language stored in the storage unit 14. The table is referred to (step S106), and then based on the skill level value registered in the display language switching table corresponding to the ID stored in the RAM in step S102 and the processing level determined in step S105. It is determined whether or not the operator is skilled in the process selected by the operator (step S107).

In step S107, the main control unit 12 determines that the person is a skilled person when the skill level value is 10 or more (step S107: Yes), and moves the process to step S109, while the skill level value. Is less than 10, it is determined that the user is a beginner (step S107: No), and the process proceeds to step S108.

In step S108, the main control unit 12 displays the language information of the guidance information displayed on the display / operation unit 11 according to the language of the country registered in the display language switching table corresponding to the ID stored in the RAM in step S102. A process of switching to language display is performed, and then the process proceeds to step S110.

In step S109, the main control unit 12 performs a process of maintaining the language display of the guidance information displayed on the display / operation unit 11 as the initial language display, and then moves the process to step S110.

In step S110, the main control unit 110 determines whether or not an end operation has been performed. Here, the main control unit 12 determines that there is an end operation when receiving a detection signal corresponding to the operation to end the process from the display / operation unit 11 (step S110: Yes), and ends the process. . On the other hand, when the main control unit 12 does not receive the detection signal corresponding to the operation for ending the process, the main control unit 12 determines that there is no end operation (step S110: No), and moves the process to step S104.

The main control unit 12 repeatedly executes the processing from step S101 to step S110 while the power is supplied to the depositing / dispensing machine 1 according to the present embodiment.

As described above, according to the depositing / dispensing machine 1 according to the present embodiment, an operator inserts an ID card storing an ID for allowing the depositing / dispensing machine 1 to identify itself into the depositing / dispensing machine 1. Therefore, when the operator causes the deposit / withdrawal machine 1 to execute the process, the display language in the guidance information is automatically switched to the language display desired by the operator according to the skill level of the operator related to the process. The operability of the depositing / dispensing machine 1 is improved.

Further, in the above-described embodiment, the case where one operator operates the depositing / dispensing machine 1 is described as an example. However, in the depositing / dispensing machine 1 according to the present embodiment, a plurality of operators are processed during one process. If the operator inserts an ID card that allows each operator to identify himself / herself into the deposit / withdrawal machine 1, the language can be changed according to the skill level of each operator regarding the processing being executed. The display can be switched.

For example, when an error that is difficult for an ordinary operator (for example, an operator) to occur in the depositing / dispensing machine 1 occurs, or when data correction that cannot be performed by an ordinary operator is required during normal counting processing, A person in charge may operate the depositing / dispensing machine 1 on behalf of a general operator.

Even in such a case, in the depositing / dispensing machine 1 of the present embodiment, the responsible person inserts his / her ID card into the depositing / dispensing machine 1, thereby increasing the skill level of the responsible person regarding the processing being executed at that time. Accordingly, the language display is switched to the language display desired by the person in charge, so that the operability for the person in charge is improved.

Further, in the depositing / dispensing machine 1 of the present embodiment, an ID receiving unit 13 is provided to identify the operator, and the main control unit 12 operates based on the ID of the operator read from the ID card by the ID receiving unit 13. However, the configuration for identifying the operator is not limited to this, and other configurations can be used.

For example, the storage unit 14 of the terminal 3 stores in advance biometric information unique to each operator such as the operator's face, retina, vein, and the like, and an imaging unit that images the operator instead of the ID receiving unit 13. The main control unit 12 identifies each operator by collating the biological information acquired by imaging the operator with the imaging unit and the biological information stored in the storage unit 14 in advance. It can also be configured.

Further, when configuring each operator to be identified using the biological information of the operator, the depositing / dispensing machine 1 is configured to be connectable to a communication network, and is connected to the depositing / dispensing machine 1 via this communication network. The biometric information unique to each operator is stored in advance in a predetermined server device, etc., and the biometric information of the operator captured by the imaging unit provided in place of the ID receiving unit 13 and other devices such as the server device Each operator may be identified by collating with biological information stored in advance.

With this configuration, when a plurality of deposits / withdrawals 1 are arranged, it is not necessary to store the biological information of the operator in each terminal 3, and the operators stored in the server device by each deposit / withdrawal machine 1. Can share biometric information.

In the embodiment described above, the case where the present invention is applied to the deposit / withdrawal machine that performs deposit / withdrawal of banknotes, identification, determination, storage, management of information on the deposited / deposited banknotes, and the like has been described as an example. However, the application object of the present invention is not limited to this, and for example, ATM (Automated) disposed in a financial institution or the like.
Teller Machine) may be applied.

In the present embodiment, the display / operation unit 11 is provided only on one side (front side) of the processing machine. However, when the present invention is applied to an ATM, a position that can be visually recognized by a specific operator and an arbitrary position are determined. It is desirable to provide the display / operation unit 11 at a position that can be visually recognized by the operator.

In this case, one display / operation unit 11, a banknote deposit port 5, a withdrawal port 6, a return port 7, a cash card insertion unit, etc. are provided at a position where a customer using ATM can visually recognize and operate. On the back side of the ATM, the other display / operation unit 11, a banknote depositing port 5, a dispensing port 6, a return port 7, and an ID receiving unit 13 for inserting an ID card are provided at a position through a wall or the like.

The ATM can be operated from any display / operation unit 11, and in any operation / display unit 11, the display / operation unit 11 is selected for each operator or according to the skill level of the operator's operation. Configure the display language to be changeable.

By adopting such a configuration, for example, a clerk of a financial institution goes around the outside of the wall to replenish money to the ATM, collect money from the ATM, cancel errors that occur in the ATM, and make various settings. Can be performed while staying inside the wall without going to the operation side, and at that time, the language displayed on the display / operation unit 11 can be switched according to the skill level of the clerk at the ATM operation. It is possible to provide ATMs that are easy to use for shop assistants.

Claims

A valuable medium processing device for processing a valuable medium,
Display means for displaying guidance information about the valuable medium processing device to the operator;
Display control means for displaying the guidance information on the display means;
Language information storage means storing language information of a plurality of countries and / or regions;
Language type storage means for storing identification information for identifying each operator and the language of at least one country or region stored in the language information storage means in association with each other;
Identification information receiving means for receiving input of the identification information;
Language type determination means for determining a language stored in the language type storage means in association with the identification information received by the identification information reception means;
A valuable medium processing apparatus comprising: a language switching unit that switches a language in the guidance information displayed on the display unit to a language determined by the language type determination unit.
The language type storage means stores a plurality of types of processes executed by the valuable medium processing device and an operator's skill level related to the processes in association with the identification information,
When the process to be executed by the valuable medium processing device is selected, the language switching unit associates the type of the selected process with the identification information of the operator who selected the process, and the language type storage unit The valuable medium processing apparatus according to claim 1, wherein a language in the guidance information is switched according to the skill level stored in the information.
3. The skill level update means for updating the skill level relating to each process of the operator based on history information of each process executed by the valuable medium processing apparatus by the operator. The valuable medium processing apparatus described.
The skill level update means increases the skill level of the operator stored in the language type storage means as the number of execution times of each process executed by the valuable medium processing device by the operator increases. 4. The valuable medium processing apparatus according to claim 3, wherein
The language switching means, when a process to be executed by the valuable medium processing apparatus is selected, if the skill level of the operator related to the selected process has not reached a predetermined skill level, 5. The valuable medium processing apparatus according to claim 2, wherein the language is switched.