WO2009111432A3 - System and method for eliminating hold-time in phone calls - Google Patents

System and method for eliminating hold-time in phone calls Download PDF

Info

Publication number
WO2009111432A3
WO2009111432A3 PCT/US2009/035812 US2009035812W WO2009111432A3 WO 2009111432 A3 WO2009111432 A3 WO 2009111432A3 US 2009035812 W US2009035812 W US 2009035812W WO 2009111432 A3 WO2009111432 A3 WO 2009111432A3
Authority
WO
WIPO (PCT)
Prior art keywords
time
phone calls
hold
eliminating
queuing
Prior art date
Application number
PCT/US2009/035812
Other languages
French (fr)
Other versions
WO2009111432A2 (en
Inventor
Shai Berger
Jason P. Bigue
Original Assignee
Foncloud, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Foncloud, Inc. filed Critical Foncloud, Inc.
Priority to CA2716736A priority Critical patent/CA2716736C/en
Publication of WO2009111432A2 publication Critical patent/WO2009111432A2/en
Publication of WO2009111432A3 publication Critical patent/WO2009111432A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

An independent calling system (ICS) used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to communicate with the QCS and determine a hold status of the transaction.
PCT/US2009/035812 2008-03-05 2009-03-03 System and method for eliminating hold-time in phone calls WO2009111432A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA2716736A CA2716736C (en) 2008-03-05 2009-03-03 System and method for eliminating hold-time in phone calls

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US3385608P 2008-03-05 2008-03-05
US61/033,856 2008-03-05

Publications (2)

Publication Number Publication Date
WO2009111432A2 WO2009111432A2 (en) 2009-09-11
WO2009111432A3 true WO2009111432A3 (en) 2009-11-12

Family

ID=41056591

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2009/035812 WO2009111432A2 (en) 2008-03-05 2009-03-03 System and method for eliminating hold-time in phone calls

Country Status (2)

Country Link
CA (1) CA2716736C (en)
WO (1) WO2009111432A2 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20050002930A (en) * 2002-09-13 2005-01-10 (주)드림투리얼리티 Consultant connection server system and method thereof over data communication network
US7127495B2 (en) * 1996-08-23 2006-10-24 At&T Corp. Correlating information between internet and call center environments
US20060245579A1 (en) * 2005-04-27 2006-11-02 At&T Corp. System and method for eliminating hold time in a telecommunications network
US20070041564A1 (en) * 2003-03-14 2007-02-22 Davide Antilli System and method for the establishment of a connection between a contact requester and a communication center

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7127495B2 (en) * 1996-08-23 2006-10-24 At&T Corp. Correlating information between internet and call center environments
KR20050002930A (en) * 2002-09-13 2005-01-10 (주)드림투리얼리티 Consultant connection server system and method thereof over data communication network
US20070041564A1 (en) * 2003-03-14 2007-02-22 Davide Antilli System and method for the establishment of a connection between a contact requester and a communication center
US20060245579A1 (en) * 2005-04-27 2006-11-02 At&T Corp. System and method for eliminating hold time in a telecommunications network

Also Published As

Publication number Publication date
CA2716736A1 (en) 2009-09-11
CA2716736C (en) 2017-07-18
WO2009111432A2 (en) 2009-09-11

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