WO2009111432A3 - System and method for eliminating hold-time in phone calls - Google Patents
System and method for eliminating hold-time in phone calls Download PDFInfo
- Publication number
- WO2009111432A3 WO2009111432A3 PCT/US2009/035812 US2009035812W WO2009111432A3 WO 2009111432 A3 WO2009111432 A3 WO 2009111432A3 US 2009035812 W US2009035812 W US 2009035812W WO 2009111432 A3 WO2009111432 A3 WO 2009111432A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- time
- phone calls
- hold
- eliminating
- queuing
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
Landscapes
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Telephone Function (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
An independent calling system (ICS) used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS) with the ICS adapted to communicate with the QCS and determine a hold status of the transaction.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA2716736A CA2716736C (en) | 2008-03-05 | 2009-03-03 | System and method for eliminating hold-time in phone calls |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US3385608P | 2008-03-05 | 2008-03-05 | |
US61/033,856 | 2008-03-05 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2009111432A2 WO2009111432A2 (en) | 2009-09-11 |
WO2009111432A3 true WO2009111432A3 (en) | 2009-11-12 |
Family
ID=41056591
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US2009/035812 WO2009111432A2 (en) | 2008-03-05 | 2009-03-03 | System and method for eliminating hold-time in phone calls |
Country Status (2)
Country | Link |
---|---|
CA (1) | CA2716736C (en) |
WO (1) | WO2009111432A2 (en) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10477022B2 (en) | 2017-11-22 | 2019-11-12 | Repnow Inc. | Automated telephone host system interaction |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR20050002930A (en) * | 2002-09-13 | 2005-01-10 | (주)드림투리얼리티 | Consultant connection server system and method thereof over data communication network |
US7127495B2 (en) * | 1996-08-23 | 2006-10-24 | At&T Corp. | Correlating information between internet and call center environments |
US20060245579A1 (en) * | 2005-04-27 | 2006-11-02 | At&T Corp. | System and method for eliminating hold time in a telecommunications network |
US20070041564A1 (en) * | 2003-03-14 | 2007-02-22 | Davide Antilli | System and method for the establishment of a connection between a contact requester and a communication center |
-
2009
- 2009-03-03 WO PCT/US2009/035812 patent/WO2009111432A2/en active Application Filing
- 2009-03-03 CA CA2716736A patent/CA2716736C/en active Active
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7127495B2 (en) * | 1996-08-23 | 2006-10-24 | At&T Corp. | Correlating information between internet and call center environments |
KR20050002930A (en) * | 2002-09-13 | 2005-01-10 | (주)드림투리얼리티 | Consultant connection server system and method thereof over data communication network |
US20070041564A1 (en) * | 2003-03-14 | 2007-02-22 | Davide Antilli | System and method for the establishment of a connection between a contact requester and a communication center |
US20060245579A1 (en) * | 2005-04-27 | 2006-11-02 | At&T Corp. | System and method for eliminating hold time in a telecommunications network |
Also Published As
Publication number | Publication date |
---|---|
CA2716736A1 (en) | 2009-09-11 |
CA2716736C (en) | 2017-07-18 |
WO2009111432A2 (en) | 2009-09-11 |
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