WO2011045604A3 - Call handling - Google Patents

Call handling Download PDF

Info

Publication number
WO2011045604A3
WO2011045604A3 PCT/GB2010/051728 GB2010051728W WO2011045604A3 WO 2011045604 A3 WO2011045604 A3 WO 2011045604A3 GB 2010051728 W GB2010051728 W GB 2010051728W WO 2011045604 A3 WO2011045604 A3 WO 2011045604A3
Authority
WO
WIPO (PCT)
Prior art keywords
telephone calls
call handling
caller
level associated
relates
Prior art date
Application number
PCT/GB2010/051728
Other languages
French (fr)
Other versions
WO2011045604A2 (en
Inventor
Steve Smith
John Price
Original Assignee
Arona Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Arona Limited filed Critical Arona Limited
Publication of WO2011045604A2 publication Critical patent/WO2011045604A2/en
Publication of WO2011045604A3 publication Critical patent/WO2011045604A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2005—Temporarily overriding a service configuration
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service

Abstract

This invention relates to an apparatus (10) for handling telephone calls. The apparatus (10) comprises means for receiving incoming telephone calls,means for identifying particular callers,means for determining a trust level associated with a caller,and means for processing the incoming call in dependence on the trust level associated with the caller. The invention also relates to a method of handling telephone calls, and to a telecommunications system incorporating the apparatus.
PCT/GB2010/051728 2009-10-13 2010-10-13 Call handling WO2011045604A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0917923.5A GB2474439B (en) 2009-10-13 2009-10-13 Call handling
GB0917923.5 2009-10-13

Publications (2)

Publication Number Publication Date
WO2011045604A2 WO2011045604A2 (en) 2011-04-21
WO2011045604A3 true WO2011045604A3 (en) 2011-06-09

Family

ID=41402960

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/GB2010/051728 WO2011045604A2 (en) 2009-10-13 2010-10-13 Call handling

Country Status (2)

Country Link
GB (1) GB2474439B (en)
WO (1) WO2011045604A2 (en)

Families Citing this family (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20100128863A1 (en) * 2008-11-21 2010-05-27 Robert Bosch Gmbh Context aware voice communication proxy
US8207099B2 (en) 2009-09-22 2012-06-26 Afton Chemical Corporation Lubricating oil composition for crankcase applications
US8654948B2 (en) * 2011-12-22 2014-02-18 Cox Communications, Inc. Systems and methods of detecting communications fraud
CH709795B1 (en) * 2014-06-18 2021-02-26 Katia Sa A method and system for filtering unwanted incoming telephone calls.
US20170359357A1 (en) * 2014-11-04 2017-12-14 Lg Electronics Inc. A method and apparatus for managing a preference setting for trust level information of caller identity in a wireless accesss system
GB2556026A (en) * 2016-09-09 2018-05-23 Truecall Group Ltd Call filter
DE102018112799A1 (en) * 2018-01-29 2019-08-01 GTK Gesellschaft für technische Kriminalprävention mbH Apparatus and method for controlling telephone calls
CN109451169A (en) * 2018-11-30 2019-03-08 阿里巴巴集团控股有限公司 Harassing call prevention method and system based on biological identification technology
CN110572516B (en) 2019-09-05 2021-02-26 惠州Tcl移动通信有限公司 Call control method, device, storage medium and terminal equipment

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040037408A1 (en) * 2002-07-30 2004-02-26 Zandt Thomas Van Automatic messaging system
WO2004021687A1 (en) * 2002-09-02 2004-03-11 Koninklijke Philips Electronics N.V. Device and method for overriding a do-not-disturb mode
EP1524830A2 (en) * 2003-10-15 2005-04-20 Microsoft Corporation Management of communications according to contactee preferences and cost of interruption

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB0122360D0 (en) * 2001-09-15 2001-11-07 Koninkl Philips Electronics Nv Method and apparatus for defining a telephone call handling profile and handling a call using the same
US20060031510A1 (en) * 2004-01-26 2006-02-09 Forte Internet Software, Inc. Methods and apparatus for enabling a dynamic network of interactors according to personal trust levels between interactors
GB2425913B (en) 2005-05-04 2009-07-08 Arona Ltd Call handling
GB2426142A (en) * 2005-05-13 2006-11-15 Shawkat A M Khalfey Programmable telephone ringer disable
WO2007042352A1 (en) * 2005-10-14 2007-04-19 Nokia Siemens Networks Gmbh & Co. Kg Method and apparatuses for processing calls
US20100128863A1 (en) * 2008-11-21 2010-05-27 Robert Bosch Gmbh Context aware voice communication proxy

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040037408A1 (en) * 2002-07-30 2004-02-26 Zandt Thomas Van Automatic messaging system
WO2004021687A1 (en) * 2002-09-02 2004-03-11 Koninklijke Philips Electronics N.V. Device and method for overriding a do-not-disturb mode
EP1524830A2 (en) * 2003-10-15 2005-04-20 Microsoft Corporation Management of communications according to contactee preferences and cost of interruption

Also Published As

Publication number Publication date
GB2474439B (en) 2015-06-24
GB0917923D0 (en) 2009-11-25
GB2474439A (en) 2011-04-20
WO2011045604A2 (en) 2011-04-21

Similar Documents

Publication Publication Date Title
WO2011045604A3 (en) Call handling
WO2005112416A3 (en) System and method for call routing and enabling interaction between callers with calls positioned in a queue
WO2008086350A3 (en) Methods and systems of processing mobile calls
WO2010120607A3 (en) System and method for enhanced display of "in-network caller" information on a mobile device
WO2005077053A3 (en) Method and apparatus for placing a long distance call based on a virtual phone number
WO2011068878A3 (en) Universal call management platform
WO2008011349A3 (en) Handset registration in a dual-mode environment
WO2010010060A3 (en) Telephony fraud prevention
WO2007014252A3 (en) Augmenting a call with context
WO2011044041A3 (en) Method and apparatus for providing an identifier for a caller id function in a telecommunication system
WO2007038380A3 (en) Emergency call methodology for voip communications
EP1768362A4 (en) A method of incoming call access
MX2009001976A (en) Mobile phone related indirect communication system and method.
WO2006135679A8 (en) Integrated call management
MY162242A (en) System, apparatus and method to enable mobile stations to identify calls based on predetermined values set in a call header
WO2007103129A3 (en) System and method for enabling dtmf detection in a voip network
WO2007019482A3 (en) Method and device for enabling message responses to incoming phone calls
WO2007005660A3 (en) Announcing presence information during telephone call ringback
WO2007144740A3 (en) Method and apparatus for ringback tone personalization
WO2009136163A3 (en) Dtmf signal detection for voice processing equipment
EP2439918A3 (en) Data and call routing and forwarding
EP1860859A4 (en) A method and system for realizing ring back tone and ring back image in video phone service
GB2442368A (en) Apparatus and method for integrating computer-telephony and search technology
EP2557886A3 (en) Apparatus and method in a wireless device for reestablishing a call
WO2011050093A3 (en) Discovering and using phone number location information

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 10776403

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 10776403

Country of ref document: EP

Kind code of ref document: A2