WO2009097802A1 - Procédé, dispositif et système pour faire entendre une voix modifiable multilingue dans un appel - Google Patents

Procédé, dispositif et système pour faire entendre une voix modifiable multilingue dans un appel Download PDF

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Publication number
WO2009097802A1
WO2009097802A1 PCT/CN2009/070267 CN2009070267W WO2009097802A1 WO 2009097802 A1 WO2009097802 A1 WO 2009097802A1 CN 2009070267 W CN2009070267 W CN 2009070267W WO 2009097802 A1 WO2009097802 A1 WO 2009097802A1
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WO
WIPO (PCT)
Prior art keywords
lingual
prompt voice
voice
prompt
tone
Prior art date
Application number
PCT/CN2009/070267
Other languages
English (en)
Chinese (zh)
Inventor
Feng Xie
Original Assignee
Huawei Technologies Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Publication of WO2009097802A1 publication Critical patent/WO2009097802A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H04Q3/0037—Provisions for intelligent networking involving call modelling techniques, e.g. modifications to the basic call state model [BCSM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061—Language aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to a method, device, and system for playing multi-lingual variable tones during a call. Background of the invention
  • the Prompt and Collect user information operation initiates a playback request to the switch or the voice device, and initiates an application charging request to the switch by applying charging (AC, Apply Charging); after the call is connected, the Tone (pulse) tone is played to the user, currently CAMEL (Customized Application for Mobile Network Enhanced Logic) supports the ability of users to play Tone sounds to users during a call.
  • charging AC, Apply Charging
  • the current CAMEL protocol can only provide the function of placing the Tone tone to the user during the call, and does not support the user to play the specified multi-language, variable tone, different services, different Application scenarios cannot provide differentiated voices, and different users cannot provide differentiated languages, such as last minute playback/balance reminders, duration reminders, etc., which are not available, affecting flexibility and user experience. Summary of the invention
  • Embodiments of the present invention provide a method, apparatus, and system for playing multi-language variable tones during a call, and implementing multi-language variable tones for intelligent service selection.
  • An embodiment of the present invention provides a method for playing a multi-lingual variable tone during a call, including:
  • the prompt voice of the corresponding multi-lingual variable tone is played according to the prompt voice identifier ID of the received multi-lingual variable tone.
  • An embodiment of the present invention provides a prompt voice setting apparatus, including:
  • the voice prompting device of the present invention provides a prompt voice playing device, including:
  • a receiving unit configured to receive a request charging message carrying a prompt voice identifier ID of a multi-lingual variable tone
  • the playing unit is configured to play the corresponding prompt voice according to the prompt voice identifier ID carried in the application charging message received by the receiving unit.
  • Embodiments of the present invention provide a system for playing multi-lingual variable tones during a call, including:
  • a prompting voice playing device configured to receive a prompt voice identifier of the multi-lingual variable sound delivered by the prompt voice setting device ID, and playing the prompt voice corresponding to the prompt voice identifier ID of the multi-lingual variable tone.
  • the embodiment of the present invention implements the selection of multi-language variable sound for the intelligent service, which is more friendly and intuitive to the user, and the prompt is more clear, avoiding the original CAMEL protocol. Only a single Tone sound is played, which has a single function and cannot be extended.
  • FIG. 1 is a flowchart of a method for playing a multi-language variable tone during an extended call by using an extended AC according to an embodiment of the present invention
  • FIG. 2 is a flowchart of a specific example process according to a method according to Embodiment 1 of the present invention
  • FIG. 3 is a schematic diagram of a system module according to Embodiment 2 of the present invention. Mode for carrying out the invention
  • the parameter of playing the multi-lingual variable tone is carried when the AC request is sent, so that the function of playing the multi-language variable tone to the user during the call of the user is achieved.
  • the AC operation of the existing CAMEL protocol includes an audible indicator audiblelndicator parameter, which is used to indicate whether the SSF (Service Switching Function) + SRF (Specialized Resource Function) plays a Tone sound to the user. And when (using the alarm period warningPeriod control timing) to play a prompt tone to the user.
  • an entity integrating the SSF and the SRF function is referred to as a service switching entity.
  • the embodiment of the present invention expands the Burst parameter in the audiblelndicator in the AC operation, and adds the information InformationToSend sent by the parameter.
  • the intelligent service can specify different languages and different types of variable voice according to the specific application scenario by using the parameter InformationToSend to complete the service personalization.
  • the function of the extended CAMEL protocol is as follows:
  • AChBi 11 ingChargingCharacter i st ics ⁇ PARAMETERS-BOUND: bound ⁇ : : OCTET STRING (SIZE (bound. &minAChBi 11 ingChargingLength . . bound. &maxAChBill ingChargingLength) ) (CONSTRAINED BY ⁇ — shall be the result of the BER- encoded value of the type ⁇ CAMEL- AChBi 11 ingChargingCharacter i ics ⁇ bound ⁇ ⁇ )
  • BurstList : : SEQUENCE ⁇
  • warningPeriod [0] INTEGER (1. . 1200) DEFAULT 30,
  • variableParts [1] SEQUENCE SIZE (1. . 5) OF VariablePart ⁇ bound ⁇
  • the embodiment of the present invention only takes the Burst parameter in the audiblelndicator in the extended AC operation as an example, and introduces parameters of the prompt voice carrying the multi-lingual variable tone in the AC operation, and the present invention does not exclude extending other parameters to carry the prompt voice.
  • Embodiment 1 of the present invention provides a method for playing a multi-language variable tone during a call support process by using an extended AC. As shown in FIG. 1, the method includes the following steps:
  • the SCF Service Control Function
  • the SCF can set the prompt voice to be played for the smart service according to the application scenario and service characteristics of the intelligent service.
  • the application scenarios of the intelligent service include: functions to be implemented by the intelligent service, or specific user or service control points.
  • the set multi-lingual variable tone prompt voice includes but is not limited to: last minute play/balance reminder, call duration prompt (including call duration and remaining call duration, etc.), play specified Tone alert tone ID (identifier ) and other prompts related to business characteristics.
  • the prompt voice of the multi-lingual variable tone set for the intelligent service is stored on the service switching entity side (when the SSF is separately set from the SRF, it is stored on the SRF side). It can also be set by the upper layer management function entity.
  • the SCF delivers the prompt voice ID of the multi-language variable tone corresponding to the current smart service.
  • the prompt voice ID of the multi-lingual variable tone is carried in the AC request by the InformationToSend parameter and sent to the service switching entity; that is, the prompt voice ID of the multi-language variable tone that the service switching entity needs to play by the current smart service is notified by the AC.
  • This past The process may also be triggered by the upper layer service management function entity to determine and deliver the prompt voice ID of the multilingual variable tone corresponding to the current smart service.
  • the service switching entity plays the prompt voice corresponding to the prompt voice ID of the multi-lingual variable tone according to the playback condition and time set in the AC.
  • the service switching entity borrows the existing warningPeriod to play the prompt voice defined in the informationToSend during the maximum billing period and when the duration specified by the warningPeriod is reached.
  • the specific voice may be obtained according to the prompt voice ID of the multi-lingual variable tone.
  • Content play the content.
  • the multi-lingual variable tone prompt voice not only allows the smart service to play variable voice, but also allows the smart service to play a variety of variable Tone tones.
  • FIG. 2 The processing flow of a specific example of the foregoing method is as shown in FIG. 2, and includes the following steps:
  • Step 1 The user dials, triggers the startup of the intelligent service
  • Step 2 The SCF delivers a request report BCSM (Basic Call State Model) event (RequestReportBCSMEvents);
  • the SCF sends the RequestReportBCSMEvents to the service switching entity, so that the service switching entity monitors the related event and reports it to the SCF when the event is triggered.
  • Step 3 The SCF sends an AC message carrying the informationToSend to the service switching entity.
  • the SCF sets the prompt voice of the multi-lingual variable tone to be played by the user according to the scenario and service characteristics of the current intelligent service, and delivers the prompt voice ID of the multi-lingual variable tone to the service switching entity;
  • the prompt voice of the multi-lingual variable tone may also be preset, and the prompt voice of the multi-language variable tone to be played is set for various intelligent services according to the application scenarios of various intelligent services, and the application scenario of the smart service includes intelligence.
  • the set multi-lingual variable tone prompt voice includes but is not limited to: last minute play/balance reminder, call duration prompt (including duration of call duration and remaining call duration, etc.), play specified Tone alert tone ID, and other Prompt sounds related to business characteristics.
  • the specific intelligent service is executed, the corresponding prompt voice is selected from the preset prompt voice (can be selected according to the current smart service scenario and service characteristics).
  • Step 4 The SCF sends a connection message Connect to the service switching entity to connect the call.
  • Step 5 After the call is established, the service switching entity plays the prompt voice specified in informationToSend to the user during the call process, when the playback duration and playback conditions specified in the AC are reached.
  • the embodiment of the invention expands the AC, and sets the prompt voice of the multi-lingual variable tone for the smart service according to the application scenario and service characteristics of the intelligent service, which is more friendly and more intuitive to the user, and the prompt is more clear, and the original CAMEL protocol is avoided. It only supports playback of a single Tone tone, with a single function and no expansion. A variety of variable Tone sounds can be set, which solves the problem that the original CAMEL protocol only supports playing a single Tone sound.
  • Embodiment 2 of the present invention provides a system for supporting multi-language variable tones during a call, as shown in FIG. 3, the system package A prompt voice setting device and a prompt voice playing device are included.
  • the prompt voice setting device is configured to set a prompt voice of the multi-lingual variable tone for the smart service according to the current service scenario and the service feature, and carry the set voice ID of the multi-language variable tone in the application charging message. To set up this function, its settings are:
  • a setting unit configured to set a prompt voice of the multi-lingual variable tone for the smart service according to the current service scenario and the service feature;
  • the prompt voice of the multi-lingual variable tone includes but is not limited to: last minute playback/balance reminder, call Duration prompt (including the duration of the call and the length of the remaining call, etc.) and playing the specified Tone tone ID.
  • the sending unit is configured to carry the prompt voice of the multi-lingual variable tone set by the setting unit in the sent application charging message.
  • the prompting voice setting device may be a service control function entity SCF, or may be an upper layer service. Manage functional entities.
  • the prompt voice playing device is configured to receive a prompt voice ID of the multi-lingual variable sound sent by the prompt voice setting device, and play the prompt voice corresponding to the prompt voice ID of the multi-lingual variable sound.
  • its settings are:
  • a receiving unit configured to receive a request charging message carrying a prompt voice ID of a multi-lingual variable tone
  • the playing unit is configured to play the corresponding prompt voice according to the prompt voice ID carried in the application charging message received by the receiving unit.
  • a storage unit for storing the prompt voice of the multi-lingual variable tone.
  • the prompt voice playing device may be a service switching entity (SSF+SRF).
  • SSF+SRF service switching entity
  • the system in this embodiment can selectively play multi-language variable sound according to the application scenario of the intelligent service, and is more friendly and more intuitive to the user, and the prompt is more clear, so that the original CAMEL protocol only supports playing a single Tone sound.
  • a variety of variable Tone tones can be set, which solves the problem that the original CAMEL protocol only supports playing a single Tone tone.
  • the embodiment of the present invention supports the intelligent service to select and play multi-language variable sound according to the application scenario, which is more friendly and intuitive to the user, and the prompt is more clear, and avoids only supporting the single Tone sound in the original CAMEL protocol.
  • the problem that the user information is not clear and the function cannot be expanded.
  • a variety of variable Tone tones can be set, which solves the problem that the original protocol only supports playing a single Tone tone.
  • the present invention can be implemented by hardware, or can be implemented by means of software plus a necessary general hardware platform.
  • the technical solution of the present invention may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a USB flash drive, a mobile hard disk, etc.), including several The instructions are for causing a computer device (which may be a personal computer, server, or network device, etc.) to perform the methods described in various embodiments of the present invention.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)

Abstract

L'invention porte sur un procédé pour faire entendre une voix modifiable multilingue dans un appel, dans le domaine technique des communications. Le procédé comprend les opérations suivantes : un message d'application de la taxation transportant une identification (ID) de voix d'invite de la voix modifiable multilingue est reçu, et la voix d'invite correspondante de la voix modifiable multilingue est lue conformément à l'identifiant de voix d'invite reçue de la voix modifiable multilingue. L'invention porte également sur un dispositif et un système pour faire entendre la voix modifiable multilingue dans un appel qui font entendre une voix modifiable multilingue pour un service intelligent, étant plus convivial et plus intuitif, rendant l'invite plus claire, et évitant le problème selon lequel le protocole d'applications personnalisées pour logique améliorée de réseau mobile (CAMEL) d'origine, dans lequel une voix en une seule langue peut être lue, est monofonctionnel et difficile à étendre.
PCT/CN2009/070267 2008-02-02 2009-01-22 Procédé, dispositif et système pour faire entendre une voix modifiable multilingue dans un appel WO2009097802A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN200810006861.5 2008-02-02
CN2008100068615A CN101227627B (zh) 2008-02-02 2008-02-02 支持通话过程中播放多语种可变音的方法、装置及系统

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CN101834958A (zh) * 2009-03-09 2010-09-15 华为技术有限公司 一种控制呼叫语音的方法,装置和系统
CN102421075A (zh) * 2011-11-18 2012-04-18 中兴通讯股份有限公司 智能网中业务与用户交互的方法及scp
CN103973655A (zh) * 2013-02-04 2014-08-06 中兴通讯股份有限公司 提示音播放方法及装置、提示音播放控制方法及装置

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