WO2009094915A1 - Procédé, terminal, serveur, et système de réseau pour lancer une session - Google Patents

Procédé, terminal, serveur, et système de réseau pour lancer une session Download PDF

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Publication number
WO2009094915A1
WO2009094915A1 PCT/CN2009/070061 CN2009070061W WO2009094915A1 WO 2009094915 A1 WO2009094915 A1 WO 2009094915A1 CN 2009070061 W CN2009070061 W CN 2009070061W WO 2009094915 A1 WO2009094915 A1 WO 2009094915A1
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WIPO (PCT)
Prior art keywords
session
message
terminal
identifier
server
Prior art date
Application number
PCT/CN2009/070061
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English (en)
Chinese (zh)
Inventor
Huiping Zhang
Jian Yang
Guoqiao Chen
Lei Wang
Shunan Fan
Ting Dong
Original Assignee
Huawei Technologies Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from CNA2008100806281A external-priority patent/CN101494831A/zh
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Publication of WO2009094915A1 publication Critical patent/WO2009094915A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management

Definitions

  • the present invention relates to the field of communications, and in particular, to a method, a terminal, a server, and a network system for initiating a session.
  • the converged network call center is relative to the telephone call center.
  • the telephone call center uses the telephone number (company switchboard number or published 800 telephone number) as the customer contact entrance, and the telephone network as the information carrier; the converged network call center to the enterprise portal , fixed telephone, mobile data services and other methods as customer contact portal, with the Internet as the main information carrier.
  • the call functions of the converged network call center include Phone2Phone (phone call) and PC2Phone (PC call):
  • the Phone2Phone mode can be used either by the traditional customer directly dialing the customer service or by using the telephone two-way callback technology.
  • the webpage prompts, after the visitor enters his/her own phone number and submits it, the back-end server assumes the task of connecting the customer's phone and the corporate agent's landline.
  • PC2Phone call mode when the visitor visits the webpage, the function of "calling the call” from the webpage and connecting the call to the ordinary telephone of the customer service.
  • SIP Session Initiation Protocol
  • PBX Primaryvate Branch Exchange, private branch exchange
  • Trunking, queuing and processing as ordinary telephone incoming calls SIP gateway equipment also supports direct dialing customer service desk or office PBX, enabling audio communication based on computer and ordinary telephone / mobile phone.
  • the call center cannot directly establish a call between the user and the enterprise customer service landline, the user After calling the phone number through the call center, manually dialing the enterprise customer service landline phone number increases the user operation complexity and affects the user experience. The probability of the user making a call is also relatively low, and the final transaction success rate is affected.
  • a method, a device, a server, and a network system for initiating a session are provided, so that the terminal can automatically initiate a call according to a notification message sent by the server.
  • the method for initiating a session includes: receiving a notification message sent by a server, where the notification message includes a session mode identifier and session parameter information; and corresponding to the session mode identifier according to the session parameter information in the notification message The session mode initiates the session.
  • the method for initiating a session includes: generating a notification message, where the notification message includes a session mode identifier and session parameter information; and sending the notification message to the terminal, where the notification message is used to indicate the terminal according to the session
  • the parameter information is used to initiate a session by using the session mode to identify the corresponding session mode.
  • the terminal for initiating the session includes: a message receiving unit, configured to receive a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information, and the session initiating unit is configured to use the notification message according to the notification message.
  • the session parameter information in the session mode identifies the session mode corresponding to the session mode to initiate a session.
  • the server for initiating a session includes: a message generating unit, configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information, and a message sending unit, configured to send a notification message, where the notification message is sent.
  • a message generating unit configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information
  • a message sending unit configured to send a notification message, where the notification message is sent
  • the session mode identifier and the session parameter information are used to indicate that the terminal initiates a session by using the session mode to identify a corresponding session mode according to the session parameter information.
  • the network system includes: a terminal, configured to receive a notification message, where The notification message includes the session mode identifier and the session parameter information, and the session is initiated according to the session parameter information in the notification message, and the server is configured to generate the notification message and send the notification message to the terminal. send.
  • the method, the terminal, the server, and the network system provided by the embodiment of the present invention enable the terminal to send a tongue according to the session parameter message and the session mode identifier in the notification message of the server. Therefore, the process of the terminal initiating the tongue is simpler and reduces the complexity of the user operation.
  • FIG. 1 is a schematic flow chart of a method according to an embodiment of the present invention.
  • FIG. 2 is a schematic flowchart of a method according to Embodiment 2 of the present invention.
  • Embodiment 3 is a schematic flow chart of a method according to Embodiment 3 of the present invention.
  • Embodiment 4 is a schematic flow chart of a method according to Embodiment 4 of the present invention.
  • FIG. 5 is a schematic flowchart of a method according to Embodiment 5 of the present invention.
  • Embodiment 1 of a terminal according to the present invention is a schematic structural diagram of Embodiment 1 of a terminal according to the present invention.
  • FIG. 7 is a schematic structural diagram of a second embodiment of a terminal according to the present invention.
  • Embodiment 8 is a schematic structural diagram of Embodiment 1 of a server according to the present invention.
  • FIG. 9 is a schematic structural diagram of a second embodiment of a server according to the present invention.
  • FIG. 10 is a schematic flowchart of a method according to Embodiment 6 of the present invention.
  • FIG. 11 is a schematic structural diagram of a network system according to an embodiment of the present invention.
  • the embodiment of the invention provides a method, a device and a server for initiating a session.
  • the present invention will be described in detail below with reference to the accompanying drawings.
  • FIG. 1 is a flowchart of a method according to Embodiment 1 of the present invention. This embodiment provides a method for initiating a session. The specific steps of the method are as follows:
  • the terminal receives a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information.
  • the terminal resides in the session parameter information, and the session mode is used to identify the session mode to initiate a session.
  • the session parameter information is a parameter involved in initiating a session, and at least includes a session destination address, and the initiating session is to initiate a session to the session destination address.
  • the terminal may further include, by the terminal, sending a message for querying the session destination address to the server, where the message includes the session address of the terminal, and the server sends a notification message to the terminal according to the session address of the terminal.
  • the session initiation instruction is executed in step S102 to automatically execute the session initiation instruction, or the terminal selects to execute the session initiation instruction according to the prompt of the notification message.
  • the step S102 may further include: the session party corresponding to the session destination address receives the session initiated by the terminal, and initiates a call back to the terminal.
  • the embodiment also provides a method for initiating a session, including:
  • the notification message is used to instruct the terminal to initiate a session in the session mode corresponding to the session mode according to the session parameter information.
  • the session mode identifier includes: a voice call identifier, a videophone call identifier, a multimedia message identifier, a short message identifier, an instant message identifier, or an email identifier.
  • the session parameter information includes at least a session destination address, and the initiating session is to initiate a session to the session destination address.
  • IP, IP-based voice) session or video telephony session can also be MMS, SMS, IM, or EMAIL.
  • the notification message may further include session content information, which is used to indicate that the terminal acquires the session content, and the session content may be content directly retrieved from the link, or It is the content after the terminal performs the operation.
  • the downloaded from the link may be a script file, and the content generated by the user after the selection operation is required as the content of the multimedia message.
  • the server in the embodiment of the present invention may be a network call center, and the session destination address may be an enterprise customer service.
  • the session destination address of the embodiment of the present invention may be a fixed telephone number, a mobile phone number, a URI (Uniform Resource Identifier), a SIP URI, an EMAIL address, or the like.
  • the notification message in the embodiment of the present invention may be implemented in multiple manners, such as a short message (SMS) mode, where a required SI (Service Indication) message and an APP-ID may be used.
  • SMS short message
  • a required SI (Service Indication) message and an APP-ID may be used.
  • Application-Id, application identification data is carried in the short message body in the form of XML (extensible markup language), and can also be CPM (Converged IP Message), WAP PUSH (Wireless Application Protocol) PUSH, push message based on wireless application protocol), SIP PUSH (push message based on session initiation protocol) or other PUSH mode.
  • the WAP PUSH implementation is used as an example to identify the session application in the PUSH message through the header field of the X-Wap-Application-Id.
  • the setting of the header field may be:
  • X-Wap-Application-Id x-wap-application: session.ua, where session is the extended value, which identifies the module related to the session application in the terminal.
  • the information content carried in the PUSH message is mainly specified:
  • SI's Indication which includes:
  • SessionMethod For example, MMS session, SMS session, IM session, Email session, etc.
  • To-address The destination address of the session, such as mobile number, URI, SIP URI, EMAIL address, etc.
  • SI Information which includes:
  • SL (Service Loading) attribute information including:
  • SessionMethod For example, MMS session, SMS session, IM session, Email session, etc.
  • To-address The destination address of the session, such as mobile number, fixed telephone number, URI, SIP URI, EMAIL add, etc.
  • the PUSH message sent by the server to the terminal is as follows:
  • the XML data of the SI is mainly used to be encapsulated in the message body of the PUSH message as the specific content that the application needs to identify.
  • the application to be processed is identified by the header field of the X-Wap-Application-Id.
  • the PUSH terminal then hands over the PUSH message encapsulating the SI message to the relevant application according to the specific value of the APP-Id.
  • "X-Wap-Application-Id: x-wap-application: session.ua" indicates that the PUSH message is to be handed over to the session-related module in the terminal.
  • This example only provides an example of carrying XML data containing SI messages in PUSH mode, or it can use other 7-load methods.
  • SI message in the short message (SMS) mode, the required SI message and the APP-ID data may be carried in the short message body in the form of XML.
  • SMS short message
  • APP-ID data may be carried in the short message body in the form of XML.
  • SIP PUSH for other methods such as SIP PUSH, CPM, etc., a similar method may also be adopted. Thoughts are consistent.
  • the terminal receives the message, the PUSH content is unpacked, and the related SI information body is extracted therefrom.
  • the terminal fills in the session destination address into the MMS sending address, and sends the content obtained from the link as the session content to the destination address.
  • the information representation of the SI is different.
  • the main function of the SI information is to indicate how the terminal processes the received PUSH message and complete the related session according to the content carried in the PUSH message.
  • the terminal automatically initiates a CS circuit domain session, a VoIP (voice over IP) session or a videophone session to the destination address according to the destination address and the session mode identifier in the notification message sent by the server. It can also be MMS, SMS, IM, or EMAIL.
  • Embodiment 2 is a flowchart of a method according to a second embodiment of the present invention.
  • Embodiment 2 of the present invention provides a specific application scenario of the method in the first embodiment: a server corresponding to a call center, and a session destination address corresponding to an enterprise customer service. Among them, the enterprise customer service does not bind the call service with the call center.
  • the specific steps of the method in this embodiment are as follows:
  • the S20 terminal sends a query request message for querying the enterprise customer service number to the call center, where the query request message includes the number of the terminal.
  • This step can be accessed by the terminal through the enterprise portal link, enter the number of the terminal and submit it.
  • the call center receives the query request message, queries the corresponding enterprise customer service number in the query request message from the database, and sends the call related information to the terminal according to the terminal number in the form of a notification message.
  • the notification message includes the session mode identifier and the customer service number of the query.
  • the terminal receives the notification message, and the session mode identifier automatically initiates a call to the enterprise customer service corresponding to the enterprise customer service number.
  • a call for initiating the enterprise customer service corresponding to the enterprise customer service number according to the session instruction may be selected.
  • the enterprise customer service After receiving the call sent by the terminal, the enterprise customer service initiates a call back to the terminal.
  • the terminal queries the call center to query the customer service phone, and initiates a call to the enterprise customer service according to the enterprise customer service number in the notification message returned by the call center, and finally initiates a call back by the enterprise customer service, by which the terminal user can obtain
  • the callback service of the enterprise customer service reduces the burden of the end user's call charges.
  • Embodiment 3 is a flowchart of a method according to Embodiment 3 of the present invention.
  • This embodiment provides a call to an enterprise customer service through an IVR (Interactive Voice Response) server.
  • IVR Interactive Voice Response
  • the enterprise landline is not bound to the call center by the call center, but is bound to the IVR platform.
  • the terminal sends a query request message for querying the customer service number of the enterprise to the call center, where the query request message includes the number of the terminal.
  • This step can be accessed by the terminal through the enterprise portal link, input the number of the terminal and submit it; or it can be accessed by the computer through the enterprise portal link, enter the terminal number and submit.
  • the call center receives the query request message, queries the corresponding enterprise customer service number in the query request message from the database, and sends the call related information to the terminal according to the terminal number in the form of a notification message.
  • the notification message includes a session mode identifier and a customer service number of the query, and the enterprise customer service number is a number bound to the IVR server.
  • the terminal receives the notification message, and automatically initiates a call to the IVR server according to the voice call identifier and the number bound to the IVR server.
  • the voice call identifier and the number bound to the IVR server may be selected in the notification message to initiate a call to the IVR server.
  • the IVR server establishes a call between the terminal and the enterprise customer service through a voice guiding process.
  • the terminal can query the number bound by the customer service and the IVR server, initiate a call to the number, and the IVR server establishes a call between the terminal and the customer service, so that the customer service is invisible to the terminal number, and the terminal user is protected. privacy.
  • the call center returns a hierarchical customer service phone corresponding to the button containing the branch according to the tree logic of the terminal logging in to the enterprise website.
  • the enterprise landline is not bound to the call center by the call center.
  • the terminal sends a query request message for querying the enterprise customer service number to the call center, where the query request message includes the number of the terminal.
  • This step can be accessed by the terminal through the enterprise portal link, input the number of the terminal and submit it; or it can be accessed by the computer through the enterprise portal link, enter the terminal number and submit.
  • the call center receives the query request message, returns a hierarchical customer service number corresponding to the branch button according to the tree logic of the terminal logging in to the enterprise website, and sends the call related information to the terminal according to the terminal number in the form of a notification message.
  • the notification message includes a hierarchical customer service number and a voice call identifier including a branch button.
  • S403. The terminal receives the notification message, and automatically initiates a call to the enterprise customer service according to the voice call identifier and the hierarchical customer service number including the branch button.
  • the terminal may also select to initiate a call to the enterprise customer service according to the voice call identifier and the hierarchical customer service number including the branch button according to the prompt in the notification message.
  • the customer service extension number corresponding to the P product department is 1, and the X-month product's customer monthly good number is 02, then the number returned in the notification message is 01012345678P1P02, where P is a special symbol in GSM, indicating Delay 10 seconds, generally used when dialing the extension number.
  • P is a special symbol in GSM, indicating Delay 10 seconds, generally used when dialing the extension number.
  • the terminal initiates the call process to the enterprise customer service: 010-12345678. After the switchboard is turned on, the terminal automatically dials 1 after 10 seconds to enter the first-level extension, and then automatically dials 02 to enter the second-level extension at intervals of 10 seconds. In this way, the customer directly talks to the customer service of the X series products.
  • the terminal can obtain the hierarchical customer service number containing the branch button, automatically initiate a call to the customer service, directly enter the required service area, and reduce the complexity of the operation of the terminal user.
  • FIG. 5 is a flowchart of a method according to Embodiment 5 of the present invention.
  • a session mode initiated by a terminal to a customer service is a multimedia message, where the enterprise landline is not bound to a call service by the call center.
  • the terminal receives a notification message sent by the server, where the notification message includes a multimedia message identifier, a multimedia message content related information, and a multimedia message destination address.
  • the terminal acquires the content of the multimedia message according to the information related to the content of the multimedia message, and sends the multimedia message including the content of the multimedia message to the destination address of the multimedia message according to the multimedia message identifier.
  • the terminal may select to obtain the MMS content according to the MMS content related information according to the prompt in the notification message, and send the MMS message including the MMS content to the MMS destination address.
  • the call application is identified by the header field of the X-Wap-Application-Id in the PUSH message.
  • the header field setting mode can be:
  • session is an extended value, which identifies the call related module in the terminal.
  • the PUSH message may be in the form of a DTD that may be used in the transmission process.
  • the PUSH message sent by the server to the terminal is as follows:
  • the above example it is an XML instance of an SI message encapsulated by a PUSH message.
  • the XML data of the SI is mainly used to be encapsulated in the message body of the PUSH message as the specific content that the application needs to identify.
  • the application to be processed is identified by the header field of the X-Wap-Application-Id.
  • the PUSH client then hands over the PUSH message encapsulating the SI message to the relevant application according to the specific value of the APP-Id.
  • An example is provided: "X-Wap-Application-Id: x-wap-application: session.ua", indicating that the PUSH message is to be handed over to the call application module.
  • sessionMethod MMS
  • the operation performed by the terminal may be: taking out the call content from the link http: ⁇ mms_souce.com; triggering the MMS-related function, filling the call destination address into the MMS sending address, filling the call content into the MMS sending content, wherein the call content may be It is the original content retrieved from the link http://mms_souce.com, or it may be the content processed by the user or the calling application module.
  • the downloaded from the link may be a script file, which needs to be generated by the user after the selection operation. Content as MMS content.
  • the MMS is sent to the destination address.
  • the form of SI information expression will vary depending on the specific purpose and method.
  • the SI is mainly used to instruct the call application module how to process the PUSH message, thereby completing the related call according to the content carried in the PUSH message.
  • the WAP PUSH mode in this embodiment is only an example, and the notification message may be implemented in multiple manners, such as a short message (SMS) mode, where the required SI message and the APP-ID data may be in the form of XML. It is carried in the short message body, and can also be a CPM converged IP message, WAP PUSH, SIP PUSH or other PUSH mode.
  • SMS short message
  • IM instant message
  • EMAIL e-mail
  • the terminal can automatically send a multimedia message (MMS) to the MMS destination address by using the MMS destination address, the MMS content related information, and the MMS identity in the PUSH message.
  • MMS multimedia message
  • the method in this embodiment can also be used to The destination address automatically sends a short message (SMS), instant message (IM) or email (EMAIL).
  • SMS short message
  • IM instant message
  • EMAIL email
  • FIG. 6 is a schematic structural diagram of Embodiment 1 of a terminal according to the present invention.
  • the terminal includes a message receiving unit 61, configured to receive a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information, and the session initiating unit 62 is configured to identify the session mode according to the session parameter information in the notification message. The corresponding session mode initiates a session.
  • the foregoing message receiving unit 61 further includes: a destination address receiving subunit 711, configured to:
  • the session initiating unit 62 is further configured to: according to the session parameter information
  • the terminal further includes: a query message sending unit 73, configured to send a message for querying the session destination address to the server, where the query session destination is The address of the message includes the session address of the terminal.
  • the session initiation unit 62 further includes: a first initiating unit 721, configured to initiate a voice call or a videophone call according to the session parameter information and the session identifier.
  • a first initiating unit 721 configured to initiate a voice call or a videophone call according to the session parameter information and the session identifier.
  • the session initiation unit 62 further includes: a second initiating unit 722, configured to send a multimedia message, a short message, an instant message, or an email according to the session parameter information and the session identifier.
  • a second initiating unit 722 configured to send a multimedia message, a short message, an instant message, or an email according to the session parameter information and the session identifier.
  • the message receiving unit 61 further includes: a session content information receiving unit 712, configured to receive the content information sent by the server, where the tongue initiating unit further includes: a tongue content acquiring unit 723, configured to The session content information acquires the content of the MMS, short message, instant message or email.
  • the session initiation unit further includes: an initiation confirmation unit 724, configured to prompt whether to initiate a tongue, and if yes, trigger the initiation of the tongue.
  • an initiation confirmation unit 724 configured to prompt whether to initiate a tongue, and if yes, trigger the initiation of the tongue.
  • Figure ⁇ is a schematic structural diagram of a second embodiment of the terminal of the present invention.
  • the terminal 70 includes a message receiving unit 61, configured to receive a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information, and the session initiating unit 62 is configured to use the session mode according to the session parameter information in the notification message. Identifies the corresponding session mode to initiate a session.
  • the message receiving unit 61 further includes: a destination address receiving subunit 711, configured to receive a session destination address; and a tongue content information receiving unit 712, configured to receive session content information sent by the server.
  • the tongue initiating unit 62 further includes: a first initiating unit 721, configured to initiate a voice call or a videophone call according to the session parameter information and the session identifier; the second initiating unit 722, configured to send the multimedia message according to the session parameter information and the session identifier, a short message, an instant message or an email; a session content obtaining unit 723, configured to acquire content of the MMS, short message, instant message or email according to the session content information; and an initiation confirmation unit 724, configured to prompt whether to initiate a session If yes, the trigger initiates a tongue.
  • a first initiating unit 721 configured to initiate a voice call or a videophone call according to the session parameter information and the session identifier
  • the second initiating unit 722 configured to send the multimedia message according to the session parameter information and the session identifier, a short message, an instant message or an email
  • a session content obtaining unit 723, configured to acquire content of the MMS, short message, instant message or email according to the session content information
  • the foregoing terminal further includes: a query message sending unit 73, configured to send a message for querying a session destination address to the server, where the message of the query session destination address includes a session address of the terminal.
  • the notification message in the foregoing terminal embodiment may be implemented in multiple manners.
  • SMS short message
  • the required SI message and the APP-ID data may be carried in the short message body in the form of XML, and may also be a converged IP.
  • Message CPM, WAP PUSH, SIP PUSH or other PUSH mode may be implemented in multiple manners.
  • FIG. 8 is a schematic structural diagram of Embodiment 1 of a server according to the present invention.
  • the server includes: a message generating unit 81, configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information, and a message sending unit 82, configured to send the notification message, where the notification message is used to indicate the terminal according to the session
  • the parameter information is used to identify the corresponding session mode in the session mode.
  • FIG. 9 is a schematic structural diagram of Embodiment 2 of a server according to the present invention.
  • the server includes: a message generating unit 81, configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information, and a message sending unit 82, configured to send the notification message, where the notification message is used to indicate the terminal according to the session Parameter information, in the session mode, identifies the corresponding session mode to initiate a session.
  • a message generating unit 81 configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information
  • a message sending unit 82 configured to send the notification message, where the notification message is used to indicate the terminal according to the session Parameter information, in the session mode, identifies the corresponding session mode to initiate a session.
  • the message sending unit 82 further includes a destination address sending subunit 921, configured to send a session destination address of the session initiated by the terminal.
  • the server further includes: a query message receiving unit 93, configured to receive a message for querying a destination address of the session sent by the terminal, where the message for querying the destination address of the session includes a session address of the terminal.
  • a query message receiving unit 93 configured to receive a message for querying a destination address of the session sent by the terminal, where the message for querying the destination address of the session includes a session address of the terminal.
  • the server further includes: a querying unit 94, configured to query and acquire the session destination address according to the message of the query session destination address; the terminal address extraction unit 95 is configured to extract the terminal in the query session destination address The message sending unit 82 is further configured to send a notification message according to the session address of the terminal.
  • the notification message of the embodiment of the server is implemented in a plurality of manners.
  • SMS short message
  • the required SI message and the APP-ID data may be carried in the short message body in the form of XML, or may be Converged IP messaging CPM, WAP PUSH, SIP PUSH or other PUSH modes.
  • FIG. 11 is a schematic structural diagram of a network system according to an embodiment of the present invention.
  • the network system includes:
  • the terminal 1101 is configured to receive a notification message, where the notification message includes a session mode identifier and session parameter information, and according to the session parameter information in the notification message, the session mode is marked. Identify the corresponding session mode to initiate a session;
  • the server 1102 is configured to generate the notification message and send the message to the terminal.
  • the terminal 1101 has the configuration shown in Fig. 6 or Fig. 7, and the server 1102 has the configuration shown in Fig. 8 or Fig. 9 described above.
  • FIG. 10 is a schematic flowchart of a method according to Embodiment 6 of the present invention, where the steps of the embodiment are:
  • the terminal receives a notification message sent by the server, where the notification message includes a short message identifier, a short message content related information, and a short message destination address.
  • the terminal acquires the short message content according to the short message content related information, and sends the short message including the short message content to the short message destination address according to the short message identifier.
  • the server may be a DCD server, and the short message content related information delivered by the DCD server includes information that needs feedback from the terminal or information that needs to be selected by the terminal, and is implemented.
  • the short message is used as an example.
  • the session mode identifier in the notification message may also be an identifier of another DCD message, such as a multimedia message identifier.
  • the session mode corresponding to the DCD message identifier includes a short message, a multimedia message, and a voice provided in the DCD service. , videophones, emails, instant messages, and messages defined by the DCD itself.
  • the DCD self-defined message includes a DCD uplink message, where the uplink message includes: a callback mode, a callback content, a destination address, and an extension field.
  • the content of the callback can be a script file, or a URL (Uniform Resource Locator), or text, pictures, video, and the like.
  • the channel through which the terminal sends the short message may be a DCD channel.
  • the server is an RME server (for example, an RME service survey server), and the short message content information sent by the RME server includes terminal feedback.
  • the short message is only an example of the RME message, and the corresponding session mode of the RME message includes the short message, the MMS, the voice, the video phone, and the email provided in the RME service.
  • Messages such as instant messages and messages defined by the RME itself.
  • the RME self-defined message includes an RME uplink message, where the uplink message includes: a callback session mode, a callback content, a destination address, and an extension field.
  • the content of the callback can be a script file, or it can be a URL, or a text, a picture, a video, etc.
  • the embodiment can also be applied to the mobile phone TV service field.
  • the server needs to obtain the voting of the terminal user, and the server can send the voting information to the terminal in the form of a notification message, and the terminal receives the notification.
  • the terminal obtains the short message content according to the short message content related information in the notification message (such as the information that the terminal needs to feed back or the information that the terminal needs to select), and sends the short message content to the short message destination address according to the short message identifier.
  • the session mode adopts a short message as an example.
  • the session mode corresponding to the mobile TV message identifier includes a multimedia message, an HTTP (Hypertext Transfer Protocol) message, a BCAST (Broadcast Multimedia Broadcast Service) interactive message, and a USSD (Unstructred Supplementary Service). Data unstructured supplementary data services) Messages, etc.
  • HTTP Hypertext Transfer Protocol
  • BCAST Broadcast Multimedia Broadcast Service
  • USSD Unstructred Supplementary Service
  • the XML instance of an SI message encapsulated by a PUSH message is an XML instance of an SI message encapsulated by a PUSH message.
  • the XML data of the SI is mainly used to be encapsulated in the message body of the PUSH message as the specific content that the application needs to identify.
  • the application to be processed is identified by the header field of the X-Wap-Application-Id.
  • the PUSH client then forwards the PUSH message encapsulating the SI message to the relevant application according to the specific value of the APP-Id.
  • the indication.href in this embodiment uses a URL, which is used to obtain user content.
  • the content can be a script file
  • the user obtains a script file according to the connection, and completes the feedback according to the script file.
  • You can also add a script file directly to the XML to guide the user through the feedback.
  • CDATA ⁇ ! ENTITY % URI "CDATA”> where you can also add an element to indicate the purpose of the ongoing operation after the callback destination address.
  • the element can be of the form: " description CDATA #IMPLIED,, .
  • the WAP PUSH mode in this embodiment is only an example, and the notification message may be implemented in multiple manners, such as a short message (SMS) mode, where the required SI message and the APP-ID data may be in the form of XML. It is carried in the short message body, and can also be a CPM converged IP message, WAP PUSH, SIP PUSH or other PUSH mode.
  • SMS short message
  • APP-ID data may be in the form of XML. It is carried in the short message body, and can also be a CPM converged IP message, WAP PUSH, SIP PUSH or other PUSH mode.
  • the terminal implements the session mode identifier and the session parameter information in the notification message sent by the server, automatically or by the user, selecting to initiate the destination address.
  • the terminal can also actively query the server to obtain the destination address.
  • the session mode used by the terminal can be a CS circuit domain session, a VoIP (voice over IP) session or a videophone session, and can be initiated by the session destination.
  • Callback which reduces the burden of the end user's call cost, can also establish a session through the IVR server, so that the session destination party is invisible to the terminal's session address, protecting the privacy of the end user; the session mode can also use MMS (MMS), short message (SMS), instant message (IM) or email (EMAIL), and can obtain the content of the tongue according to the content information in the notification message.
  • MMS MMS
  • SMS short message
  • IM instant message
  • EMAIL email

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un procédé, un terminal, un serveur, et un système de réseau pour lancer une session. Le procédé consiste notamment: en la réception d'un message de notification envoyé à partir d'un serveur, ledit message de notification comportant une identification en mode session et des informations paramétriques de session; en ce qu'une session est lancée en mode session correspondant à l'identification en mode session selon les informations paramétriques de session dans le message de notification. L'invention concerne également le terminal, le serveur et le système de réseau. Selon l'invention, le terminal peut lancer la session automatiquement selon le message de notification provenant du serveur, les opérations pour lancer la session sont simplifiées, ce qui permet de réduire l'effet désavantageux sur le taux de réussite des travaux finaux, l'effet désavantageux étant provoqué par l'opération complexe de la session avec le service client d'entreprise.
PCT/CN2009/070061 2008-01-26 2009-01-07 Procédé, terminal, serveur, et système de réseau pour lancer une session WO2009094915A1 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
CN200810065684 2008-01-26
CN200810065684.8 2008-01-26
CNA2008100806281A CN101494831A (zh) 2008-01-26 2008-02-25 一种发起会话的方法、终端及服务器
CN200810080628.1 2008-02-25

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WO2009094915A1 true WO2009094915A1 (fr) 2009-08-06

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2017035758A1 (fr) * 2015-08-31 2017-03-09 华为技术有限公司 Procédé, appareil et terminal de traitement de sms
US11824904B1 (en) 2022-11-18 2023-11-21 T-Mobile Usa, Inc. Verifying delivery of rich call data object to a terminating wireless device

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Publication number Priority date Publication date Assignee Title
US20070106727A1 (en) * 2003-12-09 2007-05-10 Laurent Mainard Method and device for establishing a collaboration session
US20070140460A1 (en) * 2005-12-20 2007-06-21 Lucent Technologies Inc. Directory service in communication networks
US20070274504A1 (en) * 2006-05-12 2007-11-29 Oracle International Corporation Customized sip routing to cross firewalls

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20070106727A1 (en) * 2003-12-09 2007-05-10 Laurent Mainard Method and device for establishing a collaboration session
US20070140460A1 (en) * 2005-12-20 2007-06-21 Lucent Technologies Inc. Directory service in communication networks
US20070274504A1 (en) * 2006-05-12 2007-11-29 Oracle International Corporation Customized sip routing to cross firewalls

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2017035758A1 (fr) * 2015-08-31 2017-03-09 华为技术有限公司 Procédé, appareil et terminal de traitement de sms
US11824904B1 (en) 2022-11-18 2023-11-21 T-Mobile Usa, Inc. Verifying delivery of rich call data object to a terminating wireless device

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