WO2008113573A1 - Method for shipping deliveries; shipping station and logistics system - Google Patents

Method for shipping deliveries; shipping station and logistics system Download PDF

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Publication number
WO2008113573A1
WO2008113573A1 PCT/EP2008/002198 EP2008002198W WO2008113573A1 WO 2008113573 A1 WO2008113573 A1 WO 2008113573A1 EP 2008002198 W EP2008002198 W EP 2008002198W WO 2008113573 A1 WO2008113573 A1 WO 2008113573A1
Authority
WO
WIPO (PCT)
Prior art keywords
shipment
user
shipping station
information
acquisition means
Prior art date
Application number
PCT/EP2008/002198
Other languages
French (fr)
Inventor
Brian Johnson
Original Assignee
Deutsche Post Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Deutsche Post Ag filed Critical Deutsche Post Ag
Priority to US12/532,376 priority Critical patent/US20100036674A1/en
Priority to CN200880009271A priority patent/CN101681453A/en
Priority to JP2009553968A priority patent/JP2010523430A/en
Priority to EP08716625A priority patent/EP2130165A1/en
Publication of WO2008113573A1 publication Critical patent/WO2008113573A1/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/60—Business processes related to postal services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping

Definitions

  • the invention relates to a method for operating a logistics system, whereby at least one user is authorized to deposit shipments into the logistics system.
  • the method comprises accepting a shipment from a user so that it can be forwarded to a destination.
  • a method for depositing goods that an addressee wishes to return to a deliverer is known from German patent DE 100 00 830 C2.
  • the method provides for identifying the addressee at the shipping station, after which he can deposit the shipment in a compartment of the system.
  • the addressee also enters the address data of a deliverer who is authorized to have access.
  • the deliverer subsequently identifies himself at the system and removes the shipment.
  • the objective of the invention is to provide a method for depositing shipments, whereby usability for users should be increased. Furthermore safeguards against fraudulent use during the handling of shipments should be improved.
  • this objective is achieved by a method having the features of the independent Claim 1.
  • This objective is further archived by a shipping station according to Claim 12 and logistic system according to Claim 13. Additional advantageous embodiments of the method ensue from subordinate claims 2 to 11.
  • the invention includes a method for operating a shipping station, whereby at least one user is also raised to deposit shipments, whereby the method comprises depositing of a shipment from a user so that it can be forwarded to a logistics service provider.
  • a preferred embodiment of the invention is characterized in that the first acquisition means is connected to the internet.
  • the second acquisition means is a terminal located at the shipping station.
  • a preferred embodiment of the invention is characterized in that information acquired at the first acquisition means is stored in a key tag.
  • the acquiring of data about the intended ship by the first acquisition means includes information about intended deliveries.
  • An improvement of the invention is characterized in that the information about the intended shipment contains an indication of items intended for shipment.
  • the shipping station includes a display.
  • a preferred embodiment of the invention is characterized in that the display displays information about pre-entered items.
  • a preferred embodiment of the method calls for acquiring user data of a user at a first acquisition means separated from the shipping station.
  • the method comprises verifying the access right of the user in a verification means by associating the acquired user data with a stored user profile.
  • the invention further includes a shipping station which is characterized in that it comprises a scanner which is capable of reading information entered at a first acquisition means and stored in a key tag from the key tag and that it furthermore comprises second acquisition means for acquiring supplementing shipment information.
  • the invention encompasses a logistics system with means for carrying out a transport of shipments.
  • This logistics system is characterized in that it comprises a central control computer capable of communicating with a first acquisition means and that furthermore comprises a shipping station.
  • the shipping station is located separated from the first acquisition means. Furthermore the shipping station is capable of accepting a disposal of shipments and to supplement the shipment information by means of a second acquisition means.
  • Fig. 1 terminal for usage at the shipping station (10).
  • Fig. 2 a schematic depiction of logistics systems with a shipping station (10)
  • Fig. 1 shows a shipping station with a terminal 2.
  • This terminal contains a display 1.
  • the display 1 is e.g. a flat screen, e.g. an LCD monitor. It is possible to use a standard monitor, e.g. a standard 17 inch LCD monitor, with a touch screen.
  • the terminal 2 is made of an appropriate material, e.g. a material which is capable of protecting the interior of the station from external influences. It is therefore especially useful that it consists of a durable material, e.g. a plastic material, e.g. polycarbonate.
  • the shipping station contains a speaker phone 3.
  • the shipping station contains a credit card reader 4.
  • Labels, waybills, or other items to be printed are printed by a printer 5.
  • the printer 5 is implemented in the terminal.
  • the printer is e.g. a Thermal Label Printer.
  • the shipping station contains a speaker phone 3.
  • a scanner 6 located at the shipping station.
  • the scanner 6 is e.g. a one-dimensional (bar code), two-dimensional (matrix-code) scanner or a RFID reader.
  • the scanner is enabled to read coded information, e.g. information about items to be shipped.
  • a scale 7 allows a weighing of items to be shipped.
  • the scale and the terminal 2 are connected via an appropriate data link.
  • This data link can be carried out by wire or as a wireless solution.
  • a preferred embodiment of a wireless solution is
  • the shipping station contains a keyboard 8.
  • IntelliShip offers a powerful shipping platform that can be deployed anywhere around the globe. This innovative and unique "All-in-One" design is ideal for the small and medium business user. With the ability to handle both low and high volume shippers, IntelliShip is more than just another shipping system. For users that want a powerful system and who have limited work space, IntelliShip is an intricate and vital tool to solve their shipping needs.
  • the shipping station according to the invention can handle a plurality of suitable key tags.
  • suitable key tags are barcodes, matrix codes or RFID-tags.
  • Reading functionality for the key tags is included in the IntelliShip system. With new mandates on RFID technology being introduced more frequently the unique profile selection mechanism makes it simple for a user to comply with any and all mandates as they are introduced and modified by different industries.
  • the invention includes a higher level of user service. This includes to actually "listen” to the needs, suggestions and complaints of users.
  • IntelliShip offers a direct line of communication from the user to various departments of the logistics system provider. This communication is made possible via an on-screen survey that can be customized to solicit user feedback on a daily, weekly, bi-weekly or monthly basis.
  • PAL Proactive Alert Link
  • the IntelliShip A.S.S.I.S.T. functionality provides a convenient way for users to inform DHL that a regularly scheduled pick-up is not required. This unique feature will also save couriers time and make them more efficient. At pre-determined intervals (i.e. 2 hours, 1 hour, 30 minutes) prior to the courier's scheduled pick-up time, an on screen alert (with audible) will be displayed. It will inform the user that he has made no shipments for the day. It will then give him options to cancel the pick-up that is scheduled for the day. If the pick-up is cancelled, the courier/station can be notified via email, SMS messaging etc.
  • a small built in video camera assists with shipper ID, package security and can be utilized for live, interactive video training.
  • the shipping station (10) furthermore includes an enhanced disaster recovery support.
  • Performed properties of the enhanced disaster recovery support are:
  • GUI graphical user interface
  • Figure 2 shows a schematic depiction of an electronic shipping station 10 with its associated components and users.
  • the shipping station can especially be used by several users 31 and by one or more logistics service providers 40.
  • First acquisition means 50 are placed outside the shipping station. They are e.g. a computer terminal which can be connected to the internet.
  • Second acquisition means 80 are integrated in the shipping station.
  • the shipping station can be integrated in a logistics system.
  • the logistics system is a logistics system in its broadest sense.
  • the logistics system especially includes systems, which contain means and/or arrangements for carrying out the transport and/or handling of items. These items are shipped from the shipping station to a destination. They are therefore also called shipments.
  • the logistics system could comprise several types of shipping stations.
  • Examples of the shipping station are: an electronic parcel compartment system, ao drop box or a terminal which could be combined with the electronic parcel compartment system, the drop box or post office counter.
  • the first acquisition means (50) is for example a computer means which could be connected to a data network. 5
  • the data network is for example the internet.
  • the user would like to send shipment 30 to a receiver via a logistics service provider.
  • the user/recipient might originally have received the o shipment by having picked it up at a shipping station or through a regular shipping at his home address.
  • a return shipment 30 such a shipment is referred to as a return shipment 30.
  • the user 31 In order for the user 31 to access the operating functions at the shipping station,5 he normally has to identify himself at operating means of the system. This can be done by entering a PIN code or some other access code. In an especially preferred embodiment, the entry of access data can be augmented or replaced by inserting a user card.
  • the user data is acquired in a first acquisition means 50 which, depending on the type of data acquisition, can be, for instance, a card reader, a keyboard and/or a touch screen and/or a scanner. It is possible to place the first acquisition means outside the shipping station. This allows to register user data early and to facilitate a registration of the shipment at the shipping station.
  • the first acquisition means are separated from the shipping station, it is nevertheless possible that they are electronically connected with the shipping station, e.g. through the internet.
  • information acquired at the acquisition means is stored in a key tag.
  • the key tag allows a facilitated exchange of information at the shipping station and accelerates a procedure of registering the shipments.
  • the acquired user data is associated with a user profile and the associated access rights of the user are verified in a verification means 60 belonging to the shipping station.
  • the verification means 60 can be located within the shipping station or can be connected to the system, for example, online.
  • the online connection can be permanent or it can exist only while procedures are being carried out at the shipping station.
  • the verification means 60 is located in a central management unit 110 that preferably manages information for several shipping stations.
  • the information is advantageously stored and managed in a database 90.
  • the managed information can also include data relating to logistics service providers and status data about the shipping stations.
  • the central managing unit 110 also has a notification component 100 that serves to transmit messages between the shipping station, the central data processing unit, users and/or logistics service providers.
  • the notification component sends users and logistics service providers, for example, automated messages via SMS or e-mail about deposited shipments.
  • the verification of a user profile indicates that the user is authorized to have access and is permitted to use functions for the acceptance of returns, then the applicable operating functions are offered to him. This is done, for example, via instructions on the display means such as a monitor. If the verification ascertains that the user is not authorized to have access or is not permitted to use the return function, then the procedure is terminated and preferably a message is displayed to the user. As an alternative, the functions to which the user has access can be displayed without an explanatory message.
  • the apper- taining shipment information 70 has to be acquired first.
  • This information is present in the form of an imprint, a sticker or a transponder (RFID) on the return shipment.
  • the shipment information can be generated, for example, by a numeric string or a barcode.
  • the acquisition is carried out by means of a second acquisition means 80 which can be, for instance, a scanner. If the shipment information is formed by a numeric string, this numeric string can also be entered by the user using an input means such as a keyboard or a touch screen.
  • the validity of the acquired shipment information is verified by a comparison with the stored information.
  • the data and also the appertaining verification means 60 can be arranged within the shipping station or in the central data processing unit.
  • the verification can be carried out, for example, on the basis of the number of digits and/or on the basis of a checksum logic. If the verification shows that the shipment information is invalid, the procedure is terminated and a message to this effect is displayed to the user. Invalid shipment information is present, for example, if incorrect data formats were acquired, which is an indication of an attempted fraudulent use of the return function. Moreover, if a logistics service provider withdraws from the shipping station, this could be a case of obsolete shipment information that no longer allows returns of the original shipment.
  • a compartment 20 is released for depositing the return shipment and it is closed after the shipment has been deposited there.
  • a compartment can be selected, for example, as a function of the size of the shipment. If the payment of an additional sum is required in order to deposit the returns, then payment verification can be carried out before a compartment is opened. This is possible, for example, by reading in payment information such as stamps or value coupons on the shipment. Payment functions such as coin slots, reading means for cash cards, credit cards, Euro-check cards or reading means via cell phones can be provided in order to transact the required payments.
  • the acquired shipment information is stored in a storage means 81.
  • the storage means can likewise be located within the shipping station or in the area of the central managing unit 110. If the storage means is in the central data processing unit, as shown in Figure 1 , the shipment information is associated with the shipping station in question. Moreover, the information is associated with a logistics service provider. This is necessary for notifying the logistics service provider and/or for displaying a return when a deliverer of the logistics service provider logs in.
  • a message is transmitted by the notification component 100 to a logistics service provider 40 indicating that a user has deposited a return shipment for him to pick up.
  • this message can also contain information about the time of the deposit and/or about the size of the shipment.
  • several messages about deposited returns are bundled in a collective message. This can be done, for example, at fixed intervals such as days or weeks.
  • the logistics service provider 40 does not receive a message about deposited returns but rather, when a deliverer logs in at the shipping station, a display tells him whether there are any return shipments for him in compartments of the system.
  • a deliverer In order to remove a return shipment from a compartment, a deliverer normally has to identify himself at the shipping station. During or after the removal of a return shipment, the shipment information present on the shipment is preferably acquired once again and compared to the information stored in the storage means 81. If the shipment code format is not valid or if the acquired shipment information does not match shipment information stored for the shipping station in question, this means that, at the time when the shipment was deposited, a user caused shipment information to be acquired that was not on the shipment in question. In order to prevent such fraudulent use, the procedure is terminated and an operating function is displayed to the deliverer that allows him to readdress the shipment to the user. Preferably, he is offered the possibility to select the reason for readdressing the shipment or to enter this himself.
  • the deliverer places the shipment back into the compartment and the user 31 is preferably notified by the notification component 100 that he should remove the shipment.
  • the user can also receive a direct notification (e.g. via e-mail or SMS) from the logistics service provider. It has proven to be advantageous to provide functions by means of which a user may not deposit any more shipments into the shipping station or remove any shipments from it as long as he has not removed a shipment that has been readdressed to him. Moreover, readdressing the shipment can have the consequence that the user profile in the central managing unit 110 is changed to indicate that the right of this user to deposit return shipments has been withdrawn.
  • the invention includes different ways for allowing a user access to functions of the shipping station.
  • access rights of the user are verified in a verification means belonging to the shipping station, by associating the acquired user data with a stored user profile.
  • the acquired user data are stored in a key tag.
  • the procedure at the shipping station is terminated if the verification means yields a negative result of the verification. If the verification means yields a positive result of the verification, then access is granted to operating functions at the shipping station.
  • general operating functions of the shipping station and special operating functions for handling shipments. For example, all of the functions except depositing the item as shipment and/or creating labels for can be displayed and made available to the user if the verification of the user data has shown that the user in question does not have return rights.
  • the method also provides for a second acquisition means to acquire shipment information pertaining to a shipment.
  • the shipment information is preferably present in the form of a label or key tag.
  • the validity of the acquired shipment information is verified in a verification means belonging to the shipping station by comparing the acquired shipment information to stored data.
  • the shipment information is associated with a logistics service provider.
  • the procedure is terminated, whereas if the comparison of the acquired shipment information with stored data yields a positive result, a shipping function is enabled - to allow a shipment of the item - so that the shipment can be deposited and the acquired shipment information is stored in a storage means. After a shipment has been deposited, the compartment is closed and a notification o
  • indicating that a return shipment has been deposited is transmitted by means of a notification component belonging to the shipping station to the logistics service provider with which the acquired shipment information was associated.
  • a deposited shipment is displayed at the shipping station when the logistics service provider logs in.
  • the shipment information is once again acquired by the second acquisition means and compared by a verification means to the shipment information stored in the storage means, after which the procedure is continued if the data matches, whereas it is terminated if the data does not match, and the deliverer is offered an operating function by means of which the return shipment can be readdressed to the user.
  • This operating function preferably comprises entering the reasons for readdressing the return shipment to the user.
  • the notification component then notifies the user that a return shipment has been readdressed to him.
  • the shipment information is a multi-digit numerical code.
  • the validity of the shipment information can be verified on the basis of the number of digits and/or on the basis of a checksum logic stored in the verification means.
  • a fixed set of numbers is associated with each logistics service provider so that, on the basis of the acquired shipment information, the appertaining logistics service provider can be associated with a return.
  • the notification component transmits a notification to the logistics service provider comprising information about several return shipments that have been deposited for him. These notifications can be issued, for example, at fixed intervals such as days or weeks so that the logistics service provider receives a message indicating how many shipments and what type of shipments have to be removed at the time of the next login into a given shipping station.
  • the user data can be read in from a user card in the first acquisition means. The data can also be entered by the user via an acquisition means.
  • the second acquisition means is preferably configured in such a way that it scans in the shipment information.
  • the method according to the invention has several advantages. For one thing, it allows the verification of user profiles before a shipment is deposited, which further safeguards the operator of the shipping station against fraudulent use. If a user is not authorized to deposit return shipments, then this particular operating function is not offered to him.
  • the security of the handling of returns is enhanced in that the shipment information is acquired and evaluated at the time of the deposit by the user as well as at the time of the pick-up by the deliverer of a logistics service provider.
  • a user may only deposit shipments that are provided with a permissible shipment code of a logistics service provider.
  • the shipment code is once again acquired at the time of the pick-up so as to prevent a user from previously causing an incorrect shipment code to be acquired. Since the data is once again compared, cases of fraudulent use are avoided where, at the time of the deposit, a user causes shipment information to be acquired that is not present on the deposited shipment.
  • Especially preferred embodiments of the invention are afterwards called walk-up.
  • the walk-up implementations of the invention include different shipping modes.
  • Walk-up shipper (non web registered) o
  • This type of shipper is your average "Joe/Jane" off the street that wants to ship a pre-package shipment.
  • This user has no account number assigned to him but instead the IntelliShip is assigned an account number and a book rate file is used for this shipping user. He can bring his package to the IntelliShip and enter the shipment information to print a package label. The transaction is paid at the kiosk by using his credit card and then printing his label. The package is placed in a drop-box for pick-up or left in the store at the predetermined location.
  • IntelliShip When the user needs to ship, he can walk up to IntelliShip, scan his key tag and he will be prompted for his pin number. Once entered, a list of his pre-entered consignees appears. He can choose from this list or enter a new one. IntelliShip prints a receipt for the user to take to the cashier and pay for the shipment and retrieve his package label from the cashier.

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Abstract

The method comprises a method of operating a shipping station A method for operating a shipping station (10), whereby at least one user (31 ) is authorized to deposit shipments the method comprising depositing shipment (30) from a user (31 ) so that it can be forwarded to a logistics service provider (40), characterized by the following steps: - acquiring data about an intended shipment by a first acquisition means (50) separated from the shipping station (10) and - supplementing the shipment information (70) pertaining to the shipment (30) by means of a second acquisition means (80) located at the shipping station (10). The invention further comprises the shipping station and a logistics system containing the shipping station (10).

Description

METHOD FOR SHIPPING DELIVERIES; SHIPPING STATION AND LOGISTICS
SYSTEM
Description:
The invention relates to a method for operating a logistics system, whereby at least one user is authorized to deposit shipments into the logistics system. The method comprises accepting a shipment from a user so that it can be forwarded to a destination.
Background and state of the art
A method for depositing goods that an addressee wishes to return to a deliverer is known from German patent DE 100 00 830 C2. The method provides for identifying the addressee at the shipping station, after which he can deposit the shipment in a compartment of the system. The addressee also enters the address data of a deliverer who is authorized to have access. The deliverer subsequently identifies himself at the system and removes the shipment.
Description of the invention
The objective of the invention is to provide a method for depositing shipments, whereby usability for users should be increased. Furthermore safeguards against fraudulent use during the handling of shipments should be improved.
According to the invention, this objective is achieved by a method having the features of the independent Claim 1. This objective is further archived by a shipping station according to Claim 12 and logistic system according to Claim 13. Additional advantageous embodiments of the method ensue from subordinate claims 2 to 11. The invention includes a method for operating a shipping station, whereby at least one user is also raised to deposit shipments, whereby the method comprises depositing of a shipment from a user so that it can be forwarded to a logistics service provider.
According to the invention this method is characterized by the following steps:
- acquiring data about an intended shipment by a first acquisition means separated from the shipping station and - supplementing the shipment information pertaining to the shipment by means of a second acquisition means located at the shipping station.
A preferred embodiment of the invention is characterized in that the first acquisition means is connected to the internet.
It is advantageous, if the second acquisition means is a terminal located at the shipping station.
A preferred embodiment of the invention is characterized in that information acquired at the first acquisition means is stored in a key tag.
It is preferred, if the acquiring of data about the intended ship by the first acquisition means includes information about intended deliveries.
An improvement of the invention is characterized in that the information about the intended shipment contains an indication of items intended for shipment.
It is advantageous if the key tag is scanned at the shipping station.
It is preferred, if the shipping station includes a display.
A preferred embodiment of the invention is characterized in that the display displays information about pre-entered items. A preferred embodiment of the method calls for acquiring user data of a user at a first acquisition means separated from the shipping station.
It is preferred, if the method comprises verifying the access right of the user in a verification means by associating the acquired user data with a stored user profile.
The invention further includes a shipping station which is characterized in that it comprises a scanner which is capable of reading information entered at a first acquisition means and stored in a key tag from the key tag and that it furthermore comprises second acquisition means for acquiring supplementing shipment information.
Furthermore the invention encompasses a logistics system with means for carrying out a transport of shipments.
This logistics system is characterized in that it comprises a central control computer capable of communicating with a first acquisition means and that furthermore comprises a shipping station. The shipping station is located separated from the first acquisition means. Furthermore the shipping station is capable of accepting a disposal of shipments and to supplement the shipment information by means of a second acquisition means.
Brief description of the drawings
Fig. 1 terminal for usage at the shipping station (10).
Fig. 2 a schematic depiction of logistics systems with a shipping station (10) and
Description of the invention with regard to the drawings Fig. 1 shows a shipping station with a terminal 2. This terminal contains a display 1. The display 1 is e.g. a flat screen, e.g. an LCD monitor. It is possible to use a standard monitor, e.g. a standard 17 inch LCD monitor, with a touch screen.
The terminal 2 is made of an appropriate material, e.g. a material which is capable of protecting the interior of the station from external influences. It is therefore especially useful that it consists of a durable material, e.g. a plastic material, e.g. polycarbonate.
In order to facilitate a communication with a service station of a logistics system provider, the shipping station contains a speaker phone 3.
For carrying out payment procedures it is advantageous, that the shipping station contains a credit card reader 4.
Labels, waybills, or other items to be printed are printed by a printer 5. Advantageously the printer 5 is implemented in the terminal. The printer is e.g. a Thermal Label Printer.
In order to facilitate a communication with a service station of a logistics system provider, the shipping station contains a speaker phone 3.
In one embodiment of the invention a scanner 6 located at the shipping station. The scanner 6 is e.g. a one-dimensional (bar code), two-dimensional (matrix-code) scanner or a RFID reader. The scanner is enabled to read coded information, e.g. information about items to be shipped.
A scale 7 allows a weighing of items to be shipped. The scale and the terminal 2 are connected via an appropriate data link. This data link can be carried out by wire or as a wireless solution. A preferred embodiment of a wireless solution is
Bluetooth.
To facilitate a choice of options, the shipping station contains a keyboard 8. With an aesthetically pleasing design and small footprint, IntelliShip offers a powerful shipping platform that can be deployed anywhere around the globe. This innovative and unique "All-in-One" design is ideal for the small and medium business user. With the ability to handle both low and high volume shippers, IntelliShip is more than just another shipping system. For users that want a powerful system and who have limited work space, IntelliShip is an intricate and vital tool to solve their shipping needs.
The shipping station according to the invention can handle a plurality of suitable key tags. Examples of these key tags are barcodes, matrix codes or RFID-tags.
Reading functionality for the key tags is included in the IntelliShip system. With new mandates on RFID technology being introduced more frequently the unique profile selection mechanism makes it simple for a user to comply with any and all mandates as they are introduced and modified by different industries.
Automated User Care Interface
The invention includes a higher level of user service. This includes to actually "listen" to the needs, suggestions and complaints of users. IntelliShip offers a direct line of communication from the user to various departments of the logistics system provider. This communication is made possible via an on-screen survey that can be customized to solicit user feedback on a daily, weekly, bi-weekly or monthly basis.
• Daily Issues (Suggestions / Recommendations) Survey
• Weekly / Monthly Performance Survey (Courier / Help Desk / Software)
Proactive Alert Link (PAL) This innovative feature proactively alerts users to any system outages, service issues or any other situations that may adversely affect their shipping activities. On-screen and audio alerts will give users adequate time to make alternative shipment arrangements in the event DHL is experiencing service problems.
• Hub malfunctions
• Snow delays
• Airport Closures etc.
A.S.S.I.S.T. (Automated Shipment Summary & Inventory Status Transmission)
The IntelliShip A.S.S.I.S.T. functionality provides a convenient way for users to inform DHL that a regularly scheduled pick-up is not required. This unique feature will also save couriers time and make them more efficient. At pre-determined intervals (i.e. 2 hours, 1 hour, 30 minutes) prior to the courier's scheduled pick-up time, an on screen alert (with audible) will be displayed. It will inform the user that he has made no shipments for the day. It will then give him options to cancel the pick-up that is scheduled for the day. If the pick-up is cancelled, the courier/station can be notified via email, SMS messaging etc.
Additionally, as supplies are used by the user, IntelliShip will auto-order needed supplies before the supplies are depleted by the user.
Video Security & Training Camera
A small built in video camera assists with shipper ID, package security and can be utilized for live, interactive video training.
Interactive Video Trainer
With the escalating costs associated with training users, IntelliShip makes training easy and convenient for new and current users. Professionally produced video training modules can be displayed onscreen as needed. Combined with interactive user participation as they are walked through the training modules, this is a win- win training solution for the logistics systems providers and the users.
According to a preferred embodiment, the shipping station (10) furthermore includes an enhanced disaster recovery support.
Performed properties of the enhanced disaster recovery support are:
• Software rollback to last time system was functioning properly. (1 hour ago etc.)
• Complete system re-imaging to original installed configuration.
• Remote access technical support
• Hardware health reporting functionality
• Automated database archiving • Auto re-imaging for "On-The-Fly" new installations
Enhanced Update Features & Functionality
• ESD "Changes Only" update
• "Rapid Rate" updates
• "Micro-Burst" software updates
Live User News Updates
• Scrolling news bar with important user information o Marketing communications o Side bar advertising opportunity o Shipping updates etc. User Tracking Dashboard
• Real-time tracking on all shipments
• Auto-print/email successful shipping notification • Auto-track inbound shipments
• Advanced notification of a possible shipping guarantee that was missed
• Visual map display for tracked items (Google Earth Interface)
It is furthermore to integrate an enhanced graphical user interface (GUI).
Preferred properties of this graphical user interface are:
• Interactive touch-screen shipping • Auto advancing screens
• Auto document completion (SED & Cl) and required information prompting
• Advanced voice recognition interface
■ Package tracking
■ Package shipping ■ History Search etc.
Enhanced User Support Features
• Touch-screen help desk access icon
■ Auto-dialer calls help desk and the built-in speakers and microphone allow immediate help desk support.
• Biometric security access allows for employee activity tracking and system security • Touch-screen icons programmed for users internal departmental contacts Backend Master Database
• Compiled for direct marketing efforts
Enhanced Reporting Features
• Intuitive and user friendly "drag and drop" report creation utility for users to use.
Additional Features are e.g.:
• Loyal shipper auto-configuration and tracking feature
• Real-time waybill pulling w/immediate billing • Retail option
• Credit card ready
Figure 2 shows a schematic depiction of an electronic shipping station 10 with its associated components and users. The shipping station can especially be used by several users 31 and by one or more logistics service providers 40.
First acquisition means 50 are placed outside the shipping station. They are e.g. a computer terminal which can be connected to the internet.
Second acquisition means 80 are integrated in the shipping station.
The shipping station can be integrated in a logistics system.
The logistics system is a logistics system in its broadest sense. The logistics system especially includes systems, which contain means and/or arrangements for carrying out the transport and/or handling of items. These items are shipped from the shipping station to a destination. They are therefore also called shipments.
This especially encompasses a transport of items - especially of postal deliveries 5 - from a starting point to a destination along a transport route.
The logistics system could comprise several types of shipping stations.
Examples of the shipping station are: an electronic parcel compartment system, ao drop box or a terminal which could be combined with the electronic parcel compartment system, the drop box or post office counter.
The first acquisition means (50) is for example a computer means which could be connected to a data network. 5
The data network is for example the internet.
In the method shown, the user would like to send shipment 30 to a receiver via a logistics service provider. The user/recipient might originally have received the o shipment by having picked it up at a shipping station or through a regular shipping at his home address. In this context, such a shipment is referred to as a return shipment 30.
In order for the user 31 to access the operating functions at the shipping station,5 he normally has to identify himself at operating means of the system. This can be done by entering a PIN code or some other access code. In an especially preferred embodiment, the entry of access data can be augmented or replaced by inserting a user card.
o The user data is acquired in a first acquisition means 50 which, depending on the type of data acquisition, can be, for instance, a card reader, a keyboard and/or a touch screen and/or a scanner. It is possible to place the first acquisition means outside the shipping station. This allows to register user data early and to facilitate a registration of the shipment at the shipping station.
However, it is also possible to integrate the first acquisition means in the shipping station.
If the first acquisition means are separated from the shipping station, it is nevertheless possible that they are electronically connected with the shipping station, e.g. through the internet.
However, it is also possible that no connection between the first acquisition means and the shipping station exists.
In this case it is preferred, that information acquired at the acquisition means is stored in a key tag.
The key tag allows a facilitated exchange of information at the shipping station and accelerates a procedure of registering the shipments.
It is especially preferable to acquire user data by the first acquisition means.
The acquired user data is associated with a user profile and the associated access rights of the user are verified in a verification means 60 belonging to the shipping station. The verification means 60 can be located within the shipping station or can be connected to the system, for example, online. The online connection can be permanent or it can exist only while procedures are being carried out at the shipping station.
In the embodiment shown in Figure 2, the verification means 60 is located in a central management unit 110 that preferably manages information for several shipping stations. The information is advantageously stored and managed in a database 90. In addition to user profiles, the managed information can also include data relating to logistics service providers and status data about the shipping stations.
In an especially preferred embodiment, the central managing unit 110 also has a notification component 100 that serves to transmit messages between the shipping station, the central data processing unit, users and/or logistics service providers. The notification component sends users and logistics service providers, for example, automated messages via SMS or e-mail about deposited shipments.
If the verification of a user profile indicates that the user is authorized to have access and is permitted to use functions for the acceptance of returns, then the applicable operating functions are offered to him. This is done, for example, via instructions on the display means such as a monitor. If the verification ascertains that the user is not authorized to have access or is not permitted to use the return function, then the procedure is terminated and preferably a message is displayed to the user. As an alternative, the functions to which the user has access can be displayed without an explanatory message.
According to the invention, in order to deposit a return shipment 30, the apper- taining shipment information 70 has to be acquired first. This information is present in the form of an imprint, a sticker or a transponder (RFID) on the return shipment. The shipment information can be generated, for example, by a numeric string or a barcode. The acquisition is carried out by means of a second acquisition means 80 which can be, for instance, a scanner. If the shipment information is formed by a numeric string, this numeric string can also be entered by the user using an input means such as a keyboard or a touch screen.
The validity of the acquired shipment information is verified by a comparison with the stored information. The data and also the appertaining verification means 60 can be arranged within the shipping station or in the central data processing unit.
The verification can be carried out, for example, on the basis of the number of digits and/or on the basis of a checksum logic. If the verification shows that the shipment information is invalid, the procedure is terminated and a message to this effect is displayed to the user. Invalid shipment information is present, for example, if incorrect data formats were acquired, which is an indication of an attempted fraudulent use of the return function. Moreover, if a logistics service provider withdraws from the shipping station, this could be a case of obsolete shipment information that no longer allows returns of the original shipment.
If the verification indicates that the acquired shipment information is valid and can be associated with a logistics service provider, then a compartment 20 is released for depositing the return shipment and it is closed after the shipment has been deposited there. A compartment can be selected, for example, as a function of the size of the shipment. If the payment of an additional sum is required in order to deposit the returns, then payment verification can be carried out before a compartment is opened. This is possible, for example, by reading in payment information such as stamps or value coupons on the shipment. Payment functions such as coin slots, reading means for cash cards, credit cards, Euro-check cards or reading means via cell phones can be provided in order to transact the required payments.
The acquired shipment information is stored in a storage means 81. The storage means can likewise be located within the shipping station or in the area of the central managing unit 110. If the storage means is in the central data processing unit, as shown in Figure 1 , the shipment information is associated with the shipping station in question. Moreover, the information is associated with a logistics service provider. This is necessary for notifying the logistics service provider and/or for displaying a return when a deliverer of the logistics service provider logs in.
In an especially preferred embodiment of the invention, a message is transmitted by the notification component 100 to a logistics service provider 40 indicating that a user has deposited a return shipment for him to pick up. In addition to information about the shipment and about the user, this message can also contain information about the time of the deposit and/or about the size of the shipment. Preferably, several messages about deposited returns are bundled in a collective message. This can be done, for example, at fixed intervals such as days or weeks.
In another embodiment of the invention, the logistics service provider 40 does not receive a message about deposited returns but rather, when a deliverer logs in at the shipping station, a display tells him whether there are any return shipments for him in compartments of the system. These two embodiments can also be combined so that, in addition to a previously sent message, a display is also shown to the logistics service provider at the shipping station.
In order to remove a return shipment from a compartment, a deliverer normally has to identify himself at the shipping station. During or after the removal of a return shipment, the shipment information present on the shipment is preferably acquired once again and compared to the information stored in the storage means 81. If the shipment code format is not valid or if the acquired shipment information does not match shipment information stored for the shipping station in question, this means that, at the time when the shipment was deposited, a user caused shipment information to be acquired that was not on the shipment in question. In order to prevent such fraudulent use, the procedure is terminated and an operating function is displayed to the deliverer that allows him to readdress the shipment to the user. Preferably, he is offered the possibility to select the reason for readdressing the shipment or to enter this himself.
In case of a negative comparison of the shipment information, the deliverer places the shipment back into the compartment and the user 31 is preferably notified by the notification component 100 that he should remove the shipment. The user can also receive a direct notification (e.g. via e-mail or SMS) from the logistics service provider. It has proven to be advantageous to provide functions by means of which a user may not deposit any more shipments into the shipping station or remove any shipments from it as long as he has not removed a shipment that has been readdressed to him. Moreover, readdressing the shipment can have the consequence that the user profile in the central managing unit 110 is changed to indicate that the right of this user to deposit return shipments has been withdrawn. The invention includes different ways for allowing a user access to functions of the shipping station.
In one preferred embodiment access rights of the user are verified in a verification means belonging to the shipping station, by associating the acquired user data with a stored user profile.
In a preferred embodiment the acquired user data are stored in a key tag.
The procedure at the shipping station is terminated if the verification means yields a negative result of the verification. If the verification means yields a positive result of the verification, then access is granted to operating functions at the shipping station. Here, a distinction can be made between general operating functions of the shipping station and special operating functions for handling shipments. For example, all of the functions except depositing the item as shipment and/or creating labels for can be displayed and made available to the user if the verification of the user data has shown that the user in question does not have return rights.
The method also provides for a second acquisition means to acquire shipment information pertaining to a shipment. The shipment information is preferably present in the form of a label or key tag. The validity of the acquired shipment information is verified in a verification means belonging to the shipping station by comparing the acquired shipment information to stored data. Moreover, the shipment information is associated with a logistics service provider.
If the comparison of the acquired shipment information with stored data yields a negative result, the procedure is terminated, whereas if the comparison of the acquired shipment information with stored data yields a positive result, a shipping function is enabled - to allow a shipment of the item - so that the shipment can be deposited and the acquired shipment information is stored in a storage means. After a shipment has been deposited, the compartment is closed and a notification o
indicating that a return shipment has been deposited is transmitted by means of a notification component belonging to the shipping station to the logistics service provider with which the acquired shipment information was associated.
Preferably, a deposited shipment is displayed at the shipping station when the logistics service provider logs in. During or after the removal of a return shipment from a compartment of the shipping station by a deliverer, the shipment information is once again acquired by the second acquisition means and compared by a verification means to the shipment information stored in the storage means, after which the procedure is continued if the data matches, whereas it is terminated if the data does not match, and the deliverer is offered an operating function by means of which the return shipment can be readdressed to the user. This operating function preferably comprises entering the reasons for readdressing the return shipment to the user. In an especially preferred embodiment of the invention, the notification component then notifies the user that a return shipment has been readdressed to him.
In an especially preferred embodiment of the invention, the shipment information is a multi-digit numerical code. The validity of the shipment information can be verified on the basis of the number of digits and/or on the basis of a checksum logic stored in the verification means. Preferably, a fixed set of numbers is associated with each logistics service provider so that, on the basis of the acquired shipment information, the appertaining logistics service provider can be associated with a return.
It has proven to be advantageous for the notification component to transmit a notification to the logistics service provider comprising information about several return shipments that have been deposited for him. These notifications can be issued, for example, at fixed intervals such as days or weeks so that the logistics service provider receives a message indicating how many shipments and what type of shipments have to be removed at the time of the next login into a given shipping station. It is also advantageous for the user data to be read in from a user card in the first acquisition means. The data can also be entered by the user via an acquisition means. The second acquisition means is preferably configured in such a way that it scans in the shipment information.
The method according to the invention has several advantages. For one thing, it allows the verification of user profiles before a shipment is deposited, which further safeguards the operator of the shipping station against fraudulent use. If a user is not authorized to deposit return shipments, then this particular operating function is not offered to him.
Secondly, the security of the handling of returns is enhanced in that the shipment information is acquired and evaluated at the time of the deposit by the user as well as at the time of the pick-up by the deliverer of a logistics service provider. Hence, a user may only deposit shipments that are provided with a permissible shipment code of a logistics service provider. The shipment code is once again acquired at the time of the pick-up so as to prevent a user from previously causing an incorrect shipment code to be acquired. Since the data is once again compared, cases of fraudulent use are avoided where, at the time of the deposit, a user causes shipment information to be acquired that is not present on the deposited shipment.
Through the association of shipment information with specific logistics service providers, it becomes possible to allow several deliverers to be involved in the operation of a shipping station without compromising the security of the operator against fraudulent use of the system. It is also possible to integrate several users with different access rights.
Especially preferred embodiments of the invention are afterwards called walk-up.
The walk-up implementations of the invention include different shipping modes.
A preferred embodiment of a shipping mode according to the walk-up concept for unregistered users is described afterwards: o
Walk-up shipper (non web registered) o This type of shipper is your average "Joe/Jane" off the street that wants to ship a pre-package shipment. This user has no account number assigned to him but instead the IntelliShip is assigned an account number and a book rate file is used for this shipping user. He can bring his package to the IntelliShip and enter the shipment information to print a package label. The transaction is paid at the kiosk by using his credit card and then printing his label. The package is placed in a drop-box for pick-up or left in the store at the predetermined location.
• (Optional configuration would be to pay by cash. IntelliShip prints a receipt for the user to take to the cashier and pay for the shipment and retrieve their package label from the cashier.)
For registered users a different method for carrying out the walk-up concept are suitable:
• Registered w/Pay Option entered o If a user will be performing shipping on a regular basis, he has the option of pre-registering to receive a virtual shipping account. A few days prior to the user needing to ship, he can go to the web site and enter all of his shipper information and billing information. (Credit Card or checking account and routing number) He can then proceed to enter all his consignee information if known. In a few days he will receive a key tag to place conveniently on his key ring.
When the user needs to ship, he can walk up to IntelliShip, scan his key tag and he will be prompted for his pin number. Once entered, a list of his pre-entered consignees appears. He can choose from this list or enter a new one and a label will immediately print and his CC or checking account is debited. istered w/o Pay Option entered o If a user will be performing shipping on a regular basis, he has the option of pre-registering to receive a virtual shipping account. A few days prior to the user needing to ship, he can go to the web site and enter all of his shipper information but select pay at location as the billing option. He can then proceed to enter all his consignee information if known. In a few days he will receive a key tag to place conveniently on his key ring.
When the user needs to ship, he can walk up to IntelliShip, scan his key tag and he will be prompted for his pin number. Once entered, a list of his pre-entered consignees appears. He can choose from this list or enter a new one. IntelliShip prints a receipt for the user to take to the cashier and pay for the shipment and retrieve his package label from the cashier.
List of reference numerals
3 speaker phone
4 credit card reader
5 printer
6 scanner
7 scale
10 shipping station
20 compartment
30 return shipment
31 user/original recipient
40 logistics service provider
50 first acquisition means
60 verification means
70 shipment information
80 second acquisition means
81 storage means
90 database
100 notification component
110 central managing unit

Claims

Patent Claims:
1. A method for operating a shipping station (10), whereby at least one user (31 ) is authorized to deposit shipments the method comprising depositing
5 shipment (30) from a user (31 ) so that it can be forwarded to a logistics service provider (40), characterized by the following steps:
- acquiring data about an intended shipment by a first acquisition means
(50) separated from the shipping station (10) and 0 - supplementing the shipment information (70) pertaining to the shipment
(30) by means of a second acquisition means (80) located at the shipping station (10).
2. The method according to Claim 1 , 5 characterized in that the first acquisition means (50) is connected to the internet.
3. The method according to one of claims 1 or 2, characterized in 0 that the second acquisition means (80) is a terminal located at the shipping station (10).
4. The method according to any of the preceding claims, characterized in 5 that information acquired at the first acquisition means (50) is stored in a key tag.
5. The method according to any of the preceding claims, characterized in o that the acquiring of data about the intended ship by the first acquisition means includes information about intended deliveries.
6. The method according to Claim 5, characterized in, that the information about the intended shipment contains an indication of items intended for shipment.
7. The method according to any of the preceding claims, characterized in, that the key tag is scanned at the shipping station (10).
8. The method according to any of the preceding claims, characterized in, that the shipping station (10) includes a display.
9. The method according to claim 8, characterized in, that the display displays information about pre-entered items.
10. The method according to any of the preceding claims, characterized in, that the key tag contains information about the user (31 ).
11. The method according to any of the preceding claims, characterized in, that it comprises verifying the access rights of the user (31 ) in a verification means (60) by associating the acquired user data with a stored user profile.
12. Shipping station, characterized in, that it comprises a scanner which is capable of reading information entered at a first acquisition means and stored in a key tag from the key tag and that it furthermore comprises second acquisition means (8;80) for acquiring supplementing shipment information.
13. Logistics system with means for carrying out a transport of shipments, characterized in, that it comprises a central control computer capable of communicating with a first acquisition means (50) and that it furthermore comprises a shipping station, located separated from the first acquisition means, whereby the shipping station is capable of accepting a disposal of shipments and to supplement the shipment information by means of a second acquisition means (80).
PCT/EP2008/002198 2007-03-22 2008-03-19 Method for shipping deliveries; shipping station and logistics system WO2008113573A1 (en)

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US12/532,376 US20100036674A1 (en) 2007-03-22 2008-03-19 Method for shipping deliveries; shipping station and logistics system
CN200880009271A CN101681453A (en) 2007-03-22 2008-03-19 Shipping station and logistics system, method for shipping deliveries
JP2009553968A JP2010523430A (en) 2007-03-22 2008-03-19 Method for transporting deliverables, shipping station logistics system
EP08716625A EP2130165A1 (en) 2007-03-22 2008-03-19 Method for shipping deliveries; shipping station and logistics system

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US91968007P 2007-03-22 2007-03-22
US60/919,680 2007-03-22

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