WO2008061479A1 - Procédé et terminal pour une mise en attente d'appel - Google Patents

Procédé et terminal pour une mise en attente d'appel Download PDF

Info

Publication number
WO2008061479A1
WO2008061479A1 PCT/CN2007/071107 CN2007071107W WO2008061479A1 WO 2008061479 A1 WO2008061479 A1 WO 2008061479A1 CN 2007071107 W CN2007071107 W CN 2007071107W WO 2008061479 A1 WO2008061479 A1 WO 2008061479A1
Authority
WO
WIPO (PCT)
Prior art keywords
call
communication terminal
information
connection path
state
Prior art date
Application number
PCT/CN2007/071107
Other languages
English (en)
Chinese (zh)
Inventor
Zhangping Ma
Jiu Li
Gaoqi Chen
Original Assignee
Huawei Technologies Co., Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Technologies Co., Ltd. filed Critical Huawei Technologies Co., Ltd.
Publication of WO2008061479A1 publication Critical patent/WO2008061479A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold

Definitions

  • the present invention relates to the field of network communications, and in particular, to a method and a communication terminal for implementing call hold.
  • call hold functions are generally provided on voice consoles, dispatch stations, and other voice and video communication terminals that support multiple calls to enable switching of calls between multiple calls.
  • the so-called call hold function means that during the call between the first communication terminal and the second communication terminal, the first communication terminal requests the second communication terminal to switch to the call hold state and makes a call with the third communication terminal.
  • the first communication terminal does not receive the call media stream from the second communication terminal, and the second communication terminal does not receive the call media stream from the first communication terminal, but can receive the call hold music;
  • a communication terminal can also switch the second communication terminal from the call hold state to the normal call state.
  • the implementation of the call hold function is performed by the communication terminal in cooperation with the switch, wherein the switch provides call hold music to the held communication terminal.
  • Step slO1 the switch receives an indication signal from the first communication terminal for indicating a handover from a call state to a call hold state;
  • Step s102 the switch removes the first call connection path between the first communication terminal and the second communication terminal, establishes a second call connection path between the switch and the second communication terminal, and the switch connects through the second call.
  • the path sends call hold music to the second communication terminal.
  • the first communication terminal can establish a call connection path with the third communication terminal and make a call.
  • Step s101 the switch receives from the first communication terminal for indicating switching from the call hold state An indication signal to the call state;
  • Step S104 The switch removes the second call connection path between the second communication terminal and the first call connection path between the first communication terminal and the second communication terminal.
  • the call hold method in the prior art needs to be implemented by the communication terminal and the switch together, which may cause the disadvantage of poor compatibility. This is because the signaling interaction protocol between the call hold initiator and the switch is usually a private protocol, and there is no unified Standards, which result in the use of call hold functionality for specific models of terminals when paired with a particular model of switch.
  • a technical problem to be solved by embodiments of the present invention is to provide a communication terminal and a method for call hold.
  • the call hold function can be implemented on the communication terminal without the participation of the switch.
  • An obtaining unit configured to obtain an indication signal for switching between a call state and a call hold state of the peer communication terminal that has established a call session connection path with the communication terminal;
  • a switching unit if the indication signal acquired by the acquiring unit is to switch the peer communication terminal from a call state to a call hold state, the switching unit stops sending the call information of the communication terminal to the call session through the call session connection path. a peer communication terminal, and discarding call information of the peer communication terminal received through the call session connection path; if the indication signal acquired by the acquisition unit is to switch the peer communication terminal from a call hold state to In the call state, the switching unit sends the call information of the communication terminal to the opposite communication terminal through the call session connection path, and receives the call information of the opposite communication terminal through the call session connection path;
  • a call hold information unit configured to send call hold information to the correspondent communication terminal through the call session connection path.
  • the communication terminal acquires an indication signal for switching between a call state and a call hold state of the peer communication terminal that establishes a call session connection path with the communication terminal;
  • the communication terminal determines the content of the indication signal, and if the indication signal is to switch the peer communication terminal from the call state to the call hold state, stop sending the call information of the communication terminal to the call session connection path to The peer communication terminal, and discarding call information of the peer communication terminal received through the call session connection path;
  • the embodiment of the present invention obtains an indication signal for indicating a call state and a call hold state switch on the communication terminal, and outputs local call information or call hold information to the established call connection path according to the indication signal,
  • the implementation of the call hold function does not depend on the private protocol signaling exchange between the communication terminal that initiates the call hold and the switch, and solves the compatibility problem based on the call hold function between the communication terminal and the switch.
  • BRIEF DESCRIPTION OF THE DRAWINGS Figure 1 is a flow chart of a prior art call hold method
  • FIG. 2 is a schematic diagram of main structures of a communication terminal according to an embodiment of the present invention.
  • FIG. 3 is a schematic diagram of a first embodiment of a communication terminal according to an embodiment of the present invention.
  • FIG. 4 is a schematic diagram of a second embodiment of a communication terminal according to an embodiment of the present invention.
  • FIG. 5 is a schematic diagram of a third embodiment of a communication terminal according to an embodiment of the present invention.
  • FIG. 6 is a main flowchart of a call holding method according to an embodiment of the present invention.
  • FIG. 7 is a schematic diagram of a first embodiment of a call holding method according to an embodiment of the present invention.
  • FIG. 8 is a schematic diagram of a second embodiment of a call holding method according to an embodiment of the present invention.
  • An embodiment of the present invention provides a communication terminal capable of performing a call holding function independently, and the implementation of the function does not depend on the participation of the switch.
  • FIG. 2 is a schematic diagram showing the main structure of a communication terminal according to an embodiment of the present invention.
  • the structure mainly includes:
  • the obtaining unit 21 acquires an indication signal for switching between a call state and a call hold state of the call session in which the connection has been established, and the communication terminal has established a call session connection with the correspondent communication terminal, and is connected to the configured call session.
  • the resource is connected to form a call session connection path, and the indication signal may be a button signal, a voice signal, and/or other operation signals for indicating a call state and a call hold state switch;
  • the switching unit 22 switches the connection path of the call session between the local call information output path and the call hold information output path according to the indication signal. If the indication signal acquired by the acquiring unit 21 is to switch the peer communication terminal from the call state to the call hold state, the switching unit 22 stops sending the call information of the communication terminal to the call through the call session connection path. a peer communication terminal, and discarding call information of the peer communication terminal received through the call session connection path; if the indication signal acquired by the acquisition unit 21 is to switch the peer communication terminal from a call hold state to In the call state, the switching unit 22 transmits the call information of the communication terminal to the opposite communication terminal through the call session connection path, and receives the call information of the opposite communication terminal through the call session connection path.
  • the local call information is the call sound information output by the local audio device, and the local call information may include the local video device output.
  • Video information while in the call hold state, the communication terminal acts as a call hold initiator, the call hold information may be call hold music, and if the terminal is a visual terminal, the call hold information may be a call hold video, other media may
  • the switching unit 22 can employ a switching switch or a circuit selection device or a software switch.
  • the local call information output unit may be switched to the call session connection path of other calls.
  • FIG. 3 is a schematic diagram of a first embodiment of a communication terminal according to an embodiment of the present invention, and referring to the figure, the first The embodiment adds a local call information unit 33 and a call hold information unit 34 to the main structure of the communication terminal shown in FIG. 2, that is, the first embodiment includes an acquisition unit 31, a switching unit 32, and local call information having the above functions.
  • Unit 33 and call hold information unit 34 are the same as the first embodiment.
  • the local call information unit 33 can provide audio and video information of a local call, and the unit can receive local audio information from an audio processor such as a microphone, and can also receive local video information from a video processor such as a camera;
  • the call hold information unit 34 may provide call hold information when the communication terminal is used as a call hold initiator in a call hold state, and the call hold information may be call hold music, and if the terminal is a visual terminal, the call hold information It can be a call hold video, other compatible media.
  • call hold information unit 34 may retain one as needed, and the call hold information unit 34 may be pluggable as a call hold information providing device.
  • FIG. 4 is a schematic diagram of a second embodiment of a communication terminal according to an embodiment of the present invention.
  • the second embodiment adds a receiving control unit 43 to the main structure of the communication terminal shown in FIG. 2, that is, the second embodiment.
  • An acquisition unit 41, a switching unit 42, and a reception control unit 43 having the above functions are included.
  • the receiving control unit 43 is configured to control receiving or terminating the receiving of the opposite call information according to the indication signal acquired by the acquiring unit 41.
  • the receiving control unit 43 controls to terminate.
  • Receiving the peer call information at this time, the local audio or video receiving and playing device does not play the audio and video information of the opposite end of the call session connection to the local user, and does not affect other normal call operations of the local user, when the indication signal indicates that the call will be made.
  • the receiving control unit 43 controls the receiving of the peer call information. At this time, the local audio or video receiving device resumes playing the audio and video information of the opposite end of the call session connection with the local user, thereby restoring the call.
  • FIG. 5 is a schematic diagram of a third embodiment of a communication terminal according to an embodiment of the present invention.
  • the third embodiment adds a storage unit 531, a matching unit 532, and an output unit 533 to the main structure of the communication terminal shown in FIG. That is, the third embodiment includes an obtaining unit 51 having the above functions, a local call information unit 52, a call holding information unit 53, and a switching unit 54, wherein the call holding information unit 53 includes a storage unit 531 and a matching unit 55. 2 and an output unit 532.
  • the storage unit 531 stores call hold information predefined by the user, and the call hold information includes call hold music information, call hold video information, and the like, and may also include personalized call hold information customized according to different call session peer users, that is, Different personalized services can be provided according to different user requirements; and/or include personalized call hold information customized according to different time periods, for example, playing "good morning" call hold information between 8: 00 - 11: 00, at 13 : 00 - 18: 00 will play the call hold message containing "Good afternoon”.
  • providing the user with an operation interface for defining the call hold information can make the call hold information more convenient and convenient according to the above content.
  • the matching unit 532 is configured to match the appropriate call holding information from the call holding information stored in the storage unit 531 according to the current time and/or the identifier of the held peer communication terminal, and match the Personalized call hold information is sent to the output unit 533;
  • the output unit 533 is configured to output the call hold information, and may work in different protocols and output interfaces according to different types of call hold information.
  • FIG. 6 is a main flowchart of a call holding method according to an embodiment of the present invention. Referring to the figure, the flow mainly includes:
  • Step s601 The communication terminal acquires an indication signal for switching between a call state and a call hold state of the peer communication terminal that establishes a call session connection path with the communication terminal; the indication signal may be used to indicate a call state and a call. a button signal, a voice signal, and/or other operational signals that maintain state switching;
  • Step s602 switching a connection path of the call session between the local call information output path and a call hold information output path according to the indication signal, and the communication terminal determines the content of the indication signal, if the indication signal
  • the peer communication terminal is switched from the call state to the call hold state, the call information of the communication terminal is stopped from being sent to the opposite communication terminal through the call session connection path, and the call is disconnected through the call session.
  • the call session connects the two terminals in a call state
  • the local call information may be the call tone information output by the local audio device.
  • the terminal is a visual terminal
  • the local call information may include the local video device output.
  • Video call information while in the call hold state, the communication terminal acts as a call hold initiator, and the call hold information sent to the opposite end may be call hold music.
  • the call hold information may be a call hold video. Other media can be.
  • the local call information output unit may be switched to the call session connection path of other calls.
  • FIG. 7 is a schematic diagram of a first embodiment of a call holding method according to an embodiment of the present invention. Referring to the figure, the schematic diagram of the first embodiment adds a step s702 to FIG. 6 , including:
  • Step s701 Obtain an indication signal for switching between a call state and a call hold state of a call session in which the connection has been established;
  • Step s702 Control receiving or terminating receiving the opposite call information according to the indication signal.
  • the indication signal indicates that the call state is switched to the call hold state
  • the control terminates receiving the opposite call information, and the local audio or video receiving and playing is performed.
  • the device does not play the audio and video information of the peer end of the call session connection to the local user, and does not affect other normal call operations of the local user.
  • the indication signal indicates that the call hold state is switched to the call state
  • the control receives the peer call information. At this time, the local audio or video receiving device resumes playing the audio and video information of the peer end of the call session connection to the local user, thereby restoring the call;
  • Step s703 Switch the connection path of the call session between the local call information output path and the call hold information output path according to the indication signal.
  • the step s702 may be implemented after the execution of s703.
  • FIG. 8 is a schematic diagram of a second embodiment of a call holding method according to an embodiment of the present invention. Referring to the figure, the second embodiment includes:
  • Step s801 Obtain an indication signal for switching between a call state and a call hold state of a call session in which the connection has been established; 7 Step s802, the indication signal is a first indication signal for switching a call state to a call hold state, and acquiring, according to the first indication signal, call reservation information predefined by a user, where the call hold information may include call hold music information.
  • the call hold video information, etc. may also include personalized call hold information customized according to different call session peer users, and/or include personalized call hold information customized according to different time periods, and may also provide an operation interface for user defined call hold information. , making the call hold information more convenient according to the above content;
  • Step s803 outputting the call holding information to the call holding path.
  • the embodiment of the present invention obtains an indication signal for indicating a call state and a call hold state switch on the communication terminal, and outputs local call information or call hold information to the established call connection path according to the indication signal,
  • the implementation of the call hold function does not depend on the private protocol signaling exchange between the communication terminal that initiates the call hold and the switch, and solves the compatibility problem based on the call hold function between the communication terminal and the switch.
  • the switch can be used without the call hold function to reduce the burden of the switch; and because the communication terminal provides call hold information, the user can set personalized call hold information, and the switch provides call hold information. The load carried can also be reduced, which saves the maintenance cost of the switch.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)

Abstract

L'invention concerne un terminal de communication et un procédé de mise en attente d'appel. Le terminal de communication comprend : une unité d'acquisition (51) pour obtenir une commande d'indication de commutation, la commande donnant l'instruction d'amener le terminal de communication opposé, qui a établi un trajet de connexion de dialogue d'appel vers le terminal de communication local, à commuter entre un état d'appel et un état de mise en attente d'appel ; une unité de commutation (54) pour amener ledit terminal de communication opposé à commuter entre un état d'appel et un état de mise en attente d'appel sur la base de la commande d'indication de commutation. Cette invention peut améliorer la compatibilité basée sur la mise en attente d'appel entre des terminaux de communication et un dispositif de commutation, et elle est également commode à mettre en œuvre.
PCT/CN2007/071107 2006-11-22 2007-11-21 Procédé et terminal pour une mise en attente d'appel WO2008061479A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN200610123700.5 2006-11-22
CNA2006101237005A CN1964400A (zh) 2006-11-22 2006-11-22 一种实现呼叫保持的方法及终端

Publications (1)

Publication Number Publication Date
WO2008061479A1 true WO2008061479A1 (fr) 2008-05-29

Family

ID=38083268

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2007/071107 WO2008061479A1 (fr) 2006-11-22 2007-11-21 Procédé et terminal pour une mise en attente d'appel

Country Status (2)

Country Link
CN (1) CN1964400A (fr)
WO (1) WO2008061479A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112910892A (zh) * 2021-01-29 2021-06-04 Oppo广东移动通信有限公司 播放呼叫保持音视频信号的方法及终端

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1964400A (zh) * 2006-11-22 2007-05-16 华为技术有限公司 一种实现呼叫保持的方法及终端
CN101453453B (zh) * 2007-12-04 2011-08-03 华为技术有限公司 实现呼叫保持的方法及设备
CN102984403B (zh) * 2012-11-08 2014-08-06 深圳中兴网信科技有限公司 在指挥调度系统中实现多个单线路通话的装置和方法
CN104427084A (zh) * 2013-08-19 2015-03-18 上海晨兴希姆通电子科技有限公司 手机的通话方法、手机及手机通话系统
CN104580119B (zh) * 2013-10-28 2018-04-27 华为技术有限公司 音视频通话方法、设备和系统
CN108668098B (zh) * 2017-03-30 2021-04-23 展讯通信（上海）有限公司 多方通话的建立方法、装置及多通终端
CN113596748B (zh) * 2021-07-19 2023-09-15 Oppo广东移动通信有限公司 实现呼叫保持功能的方法、服务器及用户终端

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH10336289A (ja) * 1997-06-04 1998-12-18 Brother Ind Ltd 電話装置
CN1604661A (zh) * 2003-09-30 2005-04-06 华为技术有限公司 一种接听多呼叫的方法
CN1855968A (zh) * 2005-04-29 2006-11-01 艾威梯软件技术(北京)有限公司 一种蓝牙语音终端设备与多个远端用户进行通话的方法
CN1855972A (zh) * 2005-04-29 2006-11-01 艾威梯软件技术(北京)有限公司 一种蓝牙通话和移动网通话呼叫保持及三方通话的方法
CN1964400A (zh) * 2006-11-22 2007-05-16 华为技术有限公司 一种实现呼叫保持的方法及终端

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH10336289A (ja) * 1997-06-04 1998-12-18 Brother Ind Ltd 電話装置
CN1604661A (zh) * 2003-09-30 2005-04-06 华为技术有限公司 一种接听多呼叫的方法
CN1855968A (zh) * 2005-04-29 2006-11-01 艾威梯软件技术(北京)有限公司 一种蓝牙语音终端设备与多个远端用户进行通话的方法
CN1855972A (zh) * 2005-04-29 2006-11-01 艾威梯软件技术(北京)有限公司 一种蓝牙通话和移动网通话呼叫保持及三方通话的方法
CN1964400A (zh) * 2006-11-22 2007-05-16 华为技术有限公司 一种实现呼叫保持的方法及终端

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN112910892A (zh) * 2021-01-29 2021-06-04 Oppo广东移动通信有限公司 播放呼叫保持音视频信号的方法及终端

Also Published As

Publication number Publication date
CN1964400A (zh) 2007-05-16

Similar Documents

Publication Publication Date Title
WO2008061479A1 (fr) Procédé et terminal pour une mise en attente d'appel
EP2611147B1 (fr) Procédé de communication vidéo, système de communication vidéo et serveur de ressource de média intégré
CN110012366B (zh) 一种用于公专网ip互联下的宽窄带融合通信系统及方法
US7068641B1 (en) Telephony and data network services at a telephone
US7471774B2 (en) Method and system of pausing an IVR session
US7006618B1 (en) Method and apparatus for managing incoming and outgoing calls at an endpoint placed on hold
EP1949663B1 (fr) Procede et systeme d'interruption momentanee automatique d'une session vocale
US20040114577A1 (en) Multimedia communication management system with line status notification for key switch emulation
US20030058844A1 (en) Communication management system with lines status notification and single button dialing for key switch emulation
EP1968293A1 (fr) Procédé de réponse vocale et serveur vocal
WO2013060109A1 (fr) Procédé de traitement pour un appel de terminal, terminal et système de traitement
WO2008052473A1 (fr) Système et procédé de demande de numérotation
US7813748B2 (en) Group communications switching method, subscriber terminal and server used for the method
US6850599B2 (en) Communication system and communication control apparatus
WO2006097045A1 (fr) Procede et systeme de traitement d’appel multimedia
CN101098480A (zh) 一种实现ip通讯的机顶盒系统和方法
WO2009152699A1 (fr) Terminal sip, procédé et système d'établissements de rapports d'état, serveur sip correspondant
JPH11317824A (ja) インターネット接続モードでの電話自動着信転換装置と設定／解除方法
JPH08237376A (ja) 通信システム
WO2010066139A1 (fr) Terminal et procédé pour signaler une panne de service dans le service de visiophone
US20040076157A1 (en) Multimedia communication management system with line status notification for key switch emulation
KR101222132B1 (ko) 무선 ｉｐ 망에서 그룹 통신과 일대일 통신을 병행하는 방법 및 시스템
JP3917927B2 (ja) インターネット無線電話機
WO2008067722A1 (fr) Procédé, système de téléphone et terminal de téléphone pour une session d'appel
CN102664863B (zh) 终端实现呼叫等待的方法、装置和系统

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 07817297

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 07817297

Country of ref document: EP

Kind code of ref document: A1